Building the Future
Second-year Implementation Report, 2015-2016
University of Montana Maureen and Mike Mansfield Library Strategic Plan, 2014-2017
TABLE OF CONTENTS
Introduction ...... 1 GOALS AND STRATEGIC DIRECTIONS ...... 2 Goal I: Promote Collaboration (In support of UM 2020 Strategic Issues 1, 2, 3) ...... 2 Strategy 1 Strengthen and build relationships with campus groups ...... 2 Strategy 2 Increase collaboration/coordination with campus IT ...... 2 Strategy 3 Create a Montana Academic Library Consortium/Alliance ...... 3 Strategy 4 Strengthen and develop new relationships with K-12 schools in Montana ...... 3 Strategy 5 Strengthen and build relationships with libraries and cultural heritage institutions regionally, nationally, and internationally ...... 4 Goal II: Tell the Library's Story (In support of UM 2020 Strategic Issues 1, 2, 3, 4) ...... 5 Strategy 1 Develop and implement an ongoing marketing plan...... 5 Strategy 2 Enhance web presence ...... 6 Strategy 3 Expand outreach, programming, and exhibits ...... 6 Strategy 4 Develop an advocacy plan ...... 7 Goal III: Enable Knowledge Creation (In support of UM 2020 Strategic Issues 2, 3, 4) . 7 Strategy 1 Expand digital curation activities and strategies ...... 7 Strategy 2 Expand resources for and connections with e-learning and e-research ...... 8 Strategy 3 Strengthen and grow information literacy initiatives and practices ...... 8 Strategy 4 Innovate reference and user services ...... 9 Strategy 5 Enhance discovery, use and preservation of unique, rare or hidden materials 10 Strategy 6 Develop and enhance collections which document the region, its people and its environment ...... 12 Goal IV: Develop Deliberate Physical and Virtual Places (In support of UM 2020 Strategic Issues 1, 4) ...... 13 Strategy 1 Create a dynamic online learning environment ...... 13 Strategy 2 Solidify a library presence for Missoula College and Bitterroot College campuses ...... 13
Second-year Implementation Report, 2014-2016 - Mansfield Library Strategic Plan i
Strategy 3 Create an environment in Mansfield Library that is beautiful, inviting, and comfortable ...... 13 Strategy 4 Integrate the Learning Commons ...... 13 Goal V: Build Organizational Capabilities (In support of UM 2020 Strategic Issues 1, 4, 5) ...... 14 Strategy 1 Improve the organizational structure ...... 14 Strategy 2 Grow new knowledge and skill sets ...... 14 Strategy 3 Create a user-centered culture ...... 14
Second-year Implementation Report, 2014-2016 - Mansfield Library Strategic Plan ii
University of Montana Maureen and Mike Mansfield Library Strategic Plan, 2014-2017 Second-year Implementation Report, 2014-2016
Introduction Change in academic libraries is ever-present due to dramatic forces such as technological advances, evolution in scholarly publishing, global education/research, changing demographics of students, and the economics of higher education. These changes require the Mansfield Library to adapt to evolving environments continuously in order to provide students, faculty, and other stakeholders with the most advanced access to information and information-related services.
As part of this evolution, the Mansfield Library has developed “Building the Future: The Mansfield Library Strategic Plan 2014-2017,” at University of Montana Mansfield Library Strategic Plan 2014-2017. The Plan will direct the library to focus on specific strategic goals and directions to become a more flexible and adaptive library. This plan builds on various library documents, including self-study, the Diversity Plan, and the 2013 ClimateQUAL report and incorporates input from many of the library’s stakeholders – students, faculty/researchers, staff, administrators, library personnel, and Mansfield Library affiliates. “Building the Future” also supports the strategic issues of the University of Montana’s “UM 2020: Building a University for the Global Century.”
“Building the Future” is framed by its Mission, Vision, Values, and Guiding Principles and is comprised of five Goals and corresponding Strategic Directions. This plan will guide library administration in setting priorities for finance, personnel, time, and facilities resources in the next three years. Upon implementation, the Mansfield Library will provide ways of assessing progress and the impact on the University of Montana community. Each year the library will revisit the plan to determine progress and to adapt the plan as necessary.
This report includes supporting activities and initiatives to the five strategic goals in the Plan in 2014-2016.
Second-year Implementation Report, 2014-2016 - Mansfield Library Strategic Plan 1
GOALS AND STRATEGIC DIRECTIONS
Goal I: Promote Collaboration (In support of UM 2020 Strategic Issues 1, 2, 3)
Strategy 1 Strengthen and build relationships with campus groups 1. Partner with campus groups on grant applications for public programming. a. Submitted grant applications and received a successful Shakespeare Folio grant to host the exhibit in May 2016. b. Exhibit was successful and action was completed. 2. Offer a short formal tour of the Missoula College Library on Veterans' Upward Bound orientation night. a. The planned tour is in development. 3. Implement a campus records retention schedule (RRS); reach out to campus departments to collect UM records with long-term historical value. a. Montana University System (MUS) legal counsel approved records schedule. b. Completed transfer of Registrar’s Office historic records to the Archives in June 2015, working with two other departments to transfer permanent records by 2017. c. RRS approved by MUS, became Commissioners Directive on March 9, 2016. d. At least two departments participated in retaining and planned to transfer their permanent records to Archives in 2017. 4. Increase system communication and service offerings to affiliate campus libraries. a. Created new servers, updated online reports for affiliates, and increased technological access for libraries.
Strategy 2 Increase collaboration/coordination with campus IT 1. Coordinate helpdesk services between campus and library. a. In Progress 2. Partner with campus units to coordinate purchasing and establish standard operating software across campus. a. A comprehensive plan will be created in fall 2016 with the minimum computer standards for labs 3. Expand Tech Partners attendance by Information Technology (IT) staff. a. Invites expanded to include others in IT; action completed.
Second-year Implementation Report, 2014-2016 - Mansfield Library Strategic Plan 2
4. Work with library systems to ensure circulation supervisors are fully trained and aware of communication routes between campus IT and library IT. a. Working on cross training within the IT training plans. b. Cross training completed as of fall 2016 and training will continue as necessary.
Strategy 3 Create a Montana Academic Library Consortium/Alliance 1. Secure shared Montana Integrated Library System funding. a. Total expenses for the new library systems shared by 17 participating libraries in Montana. The UM Provost Office provided the UM’s cost-shares for one-time implementation and for a portion of annual subscription. 2. Explore/increase shared collections across Montana academic libraries. a. Montana Academic Library Consortium (now called Treasure State Academic Information and Library Resources, TRAILS) established a task force and proposed to create a formal consortium with bylaws and funding options. b. Ongoing efforts include plans for TRAILS to work with all consortium libraries on contracts and acquisitions of electronic resources. 3. Develop Montana University System (MUS) statewide information literacy alliance. a. The Montana Information Literacy Alliance has formed a committee to develop plans for the next academic year. b. The MUS alliance is completed; the group presented at the Montana Library Association (MLA) held in Missoula in April 2016. 4. Unite collections across Montana’s academic libraries by implementing a common discovery platform. a. Common discovery platform “Primo” implemented across the state to allow for searching across the participating libraries.
Strategy 4 Strengthen and develop new relationships with K-12 schools in Montana 1. Connect with instructors of dual-credit courses at Missoula College and orient them to library resources available to them and their students. a. A new pathways and dual credit position has been created at Missoula College to increase awareness and use of library resources. b. Planned a new position working to increase education and awareness of library services. 2. Provide information about Interlibrary Loan (ILL) to Montana school librarians. a. Relevant materials created and distributed to high school coordinators.
Second-year Implementation Report, 2014-2016 - Mansfield Library Strategic Plan 3
3. Establish and strengthen relationships between Mansfield Library and K-12 school librarians in Montana. a. Worked with Montana Museum of Arts & Culture (MMAC), Montana Children’s Theatre (MCT), and Missoula Writing Collaborative to plan school tours of the upcoming Shakespeare Folio exhibit. b. From April 2015-February 2016, nine classes taught to 128 students in seven schools, making the renewed relationships a success. 4. Explore collaboration with K-12 school librarians in Montana for continuing education.
Strategy 5 Strengthen and build relationships with libraries and cultural heritage institutions 1. Develop disaster and emergency plan agreements with library partners and a separate disaster plan for Missoula College Library. a. Missoula College Plan created and approved. The overall multi-library plan is still in working progress b. Develop collaborations with regional libraries to serve the greater Missoula community. c. The Digital Initiatives Librarian is working with the State Library to improve user experience and digitize newspapers, making multiple Montana newspapers highly searchable and usable. d. The Government Documents Librarian will work with the museum at Fort Missoula and the MMAC on creating a WWI events/exhibit. e. The Undergraduate Services Librarian works with Missoula Public Library to host a table in the library and IRSD librarians and reference technicians work with the Missoula Public Library on the annual Big Read Event. f. IRSD librarians, including the Humanities Librarian and Education, Human Sciences & Psychology Librarian, collaborated with the new Montana Book Festival on a reading of campus literary magazines. 2. Offer joint programs, presentations, and activities with Missoula Public Library Makerspace at Missoula College, targeted to students in the culinary, electronics, and entrepreneurship programs. 3. Strengthen partnerships with affiliate libraries. a. The library dean and directors from the affiliated campuses continued their regular meetings to share information and best practices.
Second-year Implementation Report, 2014-2016 - Mansfield Library Strategic Plan 4 b. UM Mansfield Library continued providing support to the affiliated campus libraries on the Discovery Platform (Primo), integrated library system (Voyager), collection development, and other needed areas. 4. Develop partnerships and create collaboration with international libraries and colleagues. a. In November 2015, Dean Shali Zhang, as a member of the UM’s academic Officers’ Delegation to China, met 7 library deans and directors at the hosting universities in Beijing, Nanning, and Shanghai. Dean Zhang introduced the Mansfield Library to her colleagues, explored collaborative opportunities, and following up on potential projects. b. Mansfield Library hosted a visiting librarian from the Kunming University of Science and Technology Library in China in 2016. 5. Complete U.S. Government Printing Office (GPO) cooperative cataloging partnership agreement and explore the possibilities of continuing with additional partnerships. a. Monthly record loads sent to GPO; records enhanced, retrieved, and added to OCLC. Original agreement met and records for the final 1,500 items are available in the Mansfield Library catalog. b. New partnership proposal drafted by Suzanne Caro and approved by the Library Dean. 6. Formalize networking/sharing meetings of departmental/unit counterparts of regional libraries to exchange ideas, concerns, etc. and/or visit affiliate, MUS and other regional libraries for sharing of ideas. a. Invited Montana University System and regional libraries to a sharing and networking session on ILL that occurred in Butte in August 2015. b. Established plan for a formal, rotating annual meeting. Continuing participation in statewide networking group.
Goal II: Tell the Library's Story (In support of UM 2020 Strategic Issues 1, 2, 3, 4)
Strategy 1 Develop and implement an ongoing marketing plan 1. Appoint and charge a marketing team to adapt and implement the Association of College & Research Libraries (ACRL) toolkit for the Mansfield Library. a. A marketing task force has met and sent recommendations for a marketing team and strategy to the Dean. b. The task force has established action items for the marketing committee to complete. 2. Contribute to library spotlights. a. Multiple items submitted.
Second-year Implementation Report, 2014-2016 - Mansfield Library Strategic Plan 5
3. Increase the collective utilization of the gaming collection by 20 percent for the 2014-15 academic year. a. At the beginning of spring semester 2014, promotional advertising cards placed in the dorms. Circulation data shows a significant increase in use: 2012 = 6; 2013 = 24; 2014 = 58. b. Followed recommendations from the UM Business School students’ marketing plan, including more advertising for games, e.g. a Spotlight entry on the web site. Usage for 7/1/14 – 6/30/15 = 57 charges and 21 renewals. c. Following the marketing plan and student worker focus group recommendations, the plans are in place to highlight non-traditional library resources during The UM’s WelcomeFeast event in September each year.
Strategy 2 Enhance web presence 1. Expand the library’s social media presence. a. The newly hired web service librarian will manage social media. b. Archives and Special Collections and Preservation (ASCP) maintains active Instagram and Facebook accounts. Our posts are frequently reposted by the UM University Relations and several have reached more than 1000 people. 2. Establish systematic plan to audit the success of access points of commercial electronic resources and suggest areas of improvement. 3. Produce short videos describing Circulation, Interlibrary Loan and Paw Print services and post them to library social media sites. a. Two videos posted to the webpage highlighted Access Services and self-serve options in the library. 4. Designate responsibility for website content. a. Web Team chaired by Adrienne Alger and front page content lead role given to Greg Kattel. 5. Conduct website usability study. 6. Establish regular and systematic reporting of website statistics. 7. Develop capability for systematic gathering of external site statistics.
Strategy 3 Expand outreach, programming, and exhibits 1. Continue offering the Gardeners' Gathering event at Missoula College, and explore soliciting community sponsors. 2. Develop and implement an event centered on culinary arts. 3. Schedule and program national displays.
Second-year Implementation Report, 2014-2016 - Mansfield Library Strategic Plan 6 a. The displays and complementary programming events on Harry Potter (from the National Library of Medicine, NLM), Fighting the Fires of Hate (from the U.S. Holocaust Memorial Museum), and Abraham Lincoln (from American Library Association) were completed. This included 10 public events with an attendance of 176. Upcoming exhibits include the NLM exhibition on African American Surgeons and the Shakespeare’s First Folio exhibition in 2016. b. The library hosted multiple exhibits including the National Library of Medicine exhibit “And There's the Humor of It: Shakespeare and the Four Humors” in November/December 2016. 4. Develop local displays and programming in support of campus activities to expand outreach efforts beyond UM campus, including Shakespeare’s First Folio, 50th Anniversary of the Wilderness Act, FYRE, The Big Read, and Festival of the Book. a. Displays continue throughout the year in support of campus activities. b. First Year Read and The Big Read programs implemented in 2016. c. ASCP launched several new physical exhibits based on content from the library’s unique collections and provided collection items to MMAC in support of Folio exhibit (April/May 2016). 5. Develop campus and community programming series. a. Diversity committee installed artwork at Missoula College. 6. Develop local displays and programming to share information about library resources a. ASCP launched several new physical exhibits based on content from the library’s unique collections. b. ASCP is providing collection items to MMAC in support of Folio exhibit (April/May 2016). c. 40 MOLLI students took ‘Intro to Archives’ fall 2015.
Strategy 4 Develop an advocacy plan 1. Appoint and charge an advocacy team to adapt and implement ACRL’s advocacy toolkit for the Mansfield Library.
Goal III: Enable Knowledge Creation (In support of UM 2020 Strategic Issues 2, 3, 4)
Strategy 1 Expand digital curation activities and strategies 1. Advocate for digitization of campus literary journals.
Second-year Implementation Report, 2014-2016 - Mansfield Library Strategic Plan 7 a. Digitized The Oval, CutBank, and Montana Journalism Review in ScholarWorks. Begin a pilot project to create name authority records and researcher identifications through ORCID (Open Researcher and Contributor ID) for active UM faculty researchers. 2. Create a section of the Institutional Repository (IR) for culinary arts students' final portfolios. a. The section of these materials on IR and program will launch spring 2016. b. Portfolios produced and project is complete. 3. Create a Digital Curation Working Group to develop digital curation activities and strategies across the library and with external partners, including areas such as digital projects, institutional repository and scholarly communications, data management, and digital preservation. 4. Partner with state cultural heritage institutions to explore shared digital curation activities. a. Mansfield Library participated in one-year trial of DuraCloud Digital Preservation Service in partnership with MSU, Montana Tech, and Montana Historical Society to determine if there are economies of scale and personnel.
Strategy 2 Expand resources for and connections with e-learning and e-research 1. Assist campus faculty in creating accessible electronic documents for courses. a. Staff from the units of Interlibrary Loan and Circulation are working with campus groups to create accessible documents. 2. Add digitized local campus media productions and print materials to ScholarWorks. 3. Work with graduate school to develop workflow for deposit of electronic theses directly to ScholarWorks. a. The pilot completed in 2014; workflow established in spring 2015, and the initiation process is now complete. 4. Expand the digital presence for undergraduate research. a. ASUM governance documents continue to be digitize and add to IR. The number of student posting to IR has increased and project is complete.
Strategy 3 Strengthen and grow information literacy initiatives and practices 1. Develop and implement a flipped classroom model of information literacy instruction by incorporating online learning objects at Missoula College to combat our lack of instruction space. a. Relevant instructional videos deployed and evaluation forms created. b. Videos used by students and have been successful, even as students adapt to the new medium.
Second-year Implementation Report, 2014-2016 - Mansfield Library Strategic Plan 8
2. Adapt new ACRL Information Literacy Framework. a. The Library Instruction Group approved a new curriculum based on the ACRL Framework. This curriculum rubric is on the library website. 3. Integrate sustainability and local information into instruction. a. Now complete and serving as the groundwork for the integration of the information literacy curriculum into the required first-year courses of WRIT 101 and COMX 101. 4. Develop copyright literacy course for campus. a. Professor Tammy Ravas offered an online credit course, LSCI 391, Culture Introduction to Copyright, Fall semester 2015. 5. Design a sustainable curriculum of credit classes, workshops, and curriculum-integrated instruction that complements the needs of specific disciplines and those of students and faculty. 6. Create Information Literacy modules that complement curriculum and integrate into Moodle; encourage use by all faculty requesting instruction. a. Six modules have been completed and are available on the Video Tutorials Research Guide 7. Focus instruction primarily on First-year Experience program (Hines and Stark will lead) and integration of online modules into instruction at all levels. 8. Establish a consistent series of workshops for both undergraduate and graduate students (e.g., literature review, citation management resources) through collaboration with the Writing Center and Graduate School.
Strategy 4 Innovate reference and user services 1. Improve internal online helpdesk for electronic resources (databases, ebooks, and ejournals). a. A prototype in Libguides was developed and the project was completed. 2. Implement new electronic resource management system for staff use as a resource management tool. a. A prototype in Libguides developed. Project completed. 3. Reframe library liaison structure. a. Implemented an approved focus on writing courses, first-year experience, online modules, LSCI 200, and a consistent series of workshops. A distributed model of instruction implemented, fall 2015. 4. Establish cross-divisional collaborative training for service points in the Information Center. a. Working document for cross-training implementation completed.
Second-year Implementation Report, 2014-2016 - Mansfield Library Strategic Plan 9 b. The public services supervisors met to implement "I Can" philosophy across all service points; re-envision public service points, i.e. collaborate more, make them more cohesive and unified. 5. Collaborate with front-line staff to create new models of service and support.
Strategy 5 Enhance discovery, use and preservation of unique, rare or hidden materials 1. Assess government documents paper collection for hidden materials. Provide discovery and access by completing the cataloging of the 15 classes identified as the highest priority. a. Completed 26 class schemes plus two multi-class subject areas (immigration, naturalization, and civil defense). Of the 4,500 cataloging records completed, 60% previously hidden. 2. Obtain necessary resources and complete pre-migration data maintenance required for implementation of Alma. 3. Dedicate a minimum of .25 FTE of BMS staff time to support assessing, cataloging and processing campus productions. a. Inventory completed in June 2015 and the action plan is in progress. 4. Dedicate a minimum of .25 FTE of Archives and Special Collections (A&SC) staff time to further develop organization and access related activities for the physical University Publications (UPUBs) collection maintained by A&SC. a. .25-.50 FTE of Archives Tech time dedicated to UPUBs since November 2014 (100% of goal met) b. Queue of prioritized UPUBs serials cataloged given to BMS in December 2014 and the second round selection of prioritized serials will be delivered to BMS in April 2015. c. Created an accurate index / spreadsheet of contents and locations of UPUBs materials within A&SC in April 2015. d. A guide to UPUBs created at series level (overall categories) available online via NWDA in August 2015. 5. Dedicate a minimum of .18 FTE of BMS staff time to develop acquisitions and cataloging related activities for the physical University Publications collection maintained by A&SC. a. Equivalent time allotted; 14 titles were completed and added to the cataloging system. 6. Identify the oral histories in Archives and Special Collections that have insufficient public access (making them 'hidden') and create online access points. a. Searches on WorldCat and Voyager records completed for 100% of individual oral history recordings in February 2015.
Second-year Implementation Report, 2014-2016 - Mansfield Library Strategic Plan 10 b. Research on copyright and access permissions completed for 100% of oral history collection in February 2015. c. Copyright and access permissions research completed for 100% of oral history collection (by June 2015). 7. Identify unprocessed text and image collections of more than one linear foot at the Archives and Special Collections that have no public access points (making them 'hidden') and create at least one online access point for each. a. Identified new collections lacking collection-level records in May 2015. b. Working to create and submit to Northwest Digital Archives (NWDA) and WorldCat at least 10 collection-level records per quarter from June 2015-July 2017. 8. Identify the Library's analog sound and moving image materials (including archival material and campus productions) which warrant long-term preservation but are at risk of format degradation / obsolescence and create a plan for their preservation. a. Audio-Visual consultant reviewed AV content in A&SC September 2014. b. The AV consultant's report and recommendations completed May 2015. c. Low cost/minimal resource recommendations implemented December 2015 and preservation plans drafted. 9. Create and implement a workflow for ingest and management of born digital materials acquired by A&SC. a. Hardware and software for electronic record ingest purchased in July 2015 and the born digital workstation computer purchased and implemented fall 2015. b. Majority of born digital workflow phases up to digital preservation ingest implemented as of December 2014. Ingest software testing is currently in process for ASC born digital materials. 10. Increase preservation and conservation of library's print published materials, with emphasis on rare and unique materials. a. Provided special treatment for 250 Archives items in FY 2015; similar efforts for 125 items in FY 2016 and 2017. 11. Improve climate control throughout Mansfield Library, especially in areas with unique and rare materials. 12. Implement a review and analysis of general collection materials, seeking out those with a subject focus on Native Americans and transfer to Special Collections. 13. Promote unique government materials.
Second-year Implementation Report, 2014-2016 - Mansfield Library Strategic Plan 11 a. Created an Arts of Congress display for Level 1, which is now in progress. Another government document display, Fact & Fiction in the Nuclear Age, which will feature an online component, is in progress. 14. Enhance access for unique, rare, or hidden materials through new discovery systems. a. LibGuides and ScholarWorks methods developed and implemented. 15. Migrate local CONTENTdm collections to Montana Memory Project for greater visibility and exposure. a. CONTENTdm was migrated to Montana Memory Project. 16. Improve library website digital collections pages. 17. Conduct usability studies related to digital collections.
Strategy 6 Develop/enhance collection documenting the region, people & environment 1. Develop and implement a sustainable, cross-divisional workflow for growing the A&SC digital photo collection. a. Established a pilot workflow test and 220+ new images were added by July 2015; will continue to add material to the collection. 2. Implement an oral history program to capture stories documenting life on campus and in the community and region and make them available online. a. Created a list of campus and community members to interview. i) Currently conducting interviews. b. University Research Grant submitted to fund project focused on UM history. c. Hired an archive technician to focus on oral history collection for A&SC. 3. Identify digital state documents for inclusion in catalog records. a. Work with the state library has been underway to determine a way to import URLs for state documents. 4. Investigate external funding for large digitization projects that include scholarly context/ teaching components. a. Completed research for funding through an EIRE grant project.
Second-year Implementation Report, 2014-2016 - Mansfield Library Strategic Plan 12
Goal IV: Develop Physical and Virtual Places (In Support of UM 2020 Strategic Issues 1,4)
Strategy 1 Create a dynamic online learning environment
1. Develop and test online learning objects in support of a flipped classroom information literacy instruction model at Missoula College. a. Videos deployed and evaluation forms created. 2. Ensure webpages are accurate and accessible. a. Reviewed webpage and established a regular review schedule. b. Will continually monitor and change webpages to present current information. 3. Provide technical infrastructure to online learning environment.
Strategy 2 Solidify a library presence for Missoula College and Bitterroot College campuses 1. Serve as information conduit between Missoula College (MC) administration and library administration during the Missoula College building process. a. The Librarian at the Missoula College met with the new MC Dean and will now attend MC administrative meetings. 2. Formalize materials delivery process and secure necessary budget for Bitterroot College. a. This is an ongoing project; currently being researched at Bitterroot College. 3. Provide computer/technology resources as required. a. Tech time dedicated, computer provided to the Bitterroot College.
Strategy 3 Create an environment in Mansfield Library that is beautiful, inviting, and comfortable 1. Create interactive learning spaces. a. The new Learning Commons design incorporates the concept of interactive learning spaces is in progress. 2. Develop a facilities plan for all library floors using the principles of universal design. 3. Commit to place-based and culturally reflective design. 4. Develop a component of the facilities plan that is employee-focused and provides effective workspaces.
Strategy 4 Integrate the Learning Commons 1. Strengthen partnership between Missoula College Library and Learning Center at Missoula College by exploring joint programs and space usage.
Second-year Implementation Report, 2014-2016 - Mansfield Library Strategic Plan 13
2. Adapt the listening and viewing area into an integrative learning space. a. Listening and viewing area repurposed for multiple uses, new furniture placed in the room. 3. Reconfigure furniture and computers into a learning-friendly environment on Level 3 and other levels. a. One row of computers on Level 3 relocated to Level 1 and the library has completed reconfiguring Level 3 computers.
Goal V: Build Organizational Capabilities (In support of UM 2020 Strategic Issues 1, 4, 5)
Strategy 1 Improve the organizational structure
1. Review and change the organizational structure as appropriate. a. The Dean appointed a working group that reviewed literature and models of library reorganization. SPOC will meet to brainstorm on the topic. b. Unit-level reviews currently taking place. 2. Conduct unit operational reviews and identify operational priorities.
Strategy 2 Grow new knowledge and skill sets 1. Create a staff development plan that will systematically review/assess and implement personnel assets and identify areas of growth. a. Conducting interviews to determine needs for staff development. 2. Work with the Fiscal and Personnel Manager to develop a list of essential and/or desired skill sets for BMS. 3. Evaluate computer literacy skills within BMS. 4. Provide staff training in specific areas, as identified by the list of essential and/or desired skill sets and the evaluation process. 5. Partner with staff to study workflows and better understand how IT could improve operations. 6. Provide Continuing Education (CE) sessions in new technology.
Strategy 3 Create a user-centered culture 1. Implement systematic use of user/usability studies. a. The Working Group for the LibQUAL Survey will do a presentation and share recommendations to the entire library personnel. The LAAG will help implement the recommendations.
Second-year Implementation Report, 2014-2016 - Mansfield Library Strategic Plan 14
2. Integrate service philosophy across service points. a. Working document for cross training completed. The focus group continues to meet. 3. Implement LibQUAL Survey. a. Survey implemented and analysis of findings is underway. b. LibQUAL analysis completed fall 2015 and a presentation to all-library meeting scheduled for spring 2016. A user-feedback whiteboard project and focus group questions will follow- up on survey findings during spring 2016.
Second-year Implementation Report, 2014-2016 - Mansfield Library Strategic Plan 15