Utility Stores Corporation of Pakistan This document consists of following three parts: Part 1: RFP Addendum Part 2: Queries Response Part 3: List of Office and Store Locations for System deployment Page 1 of 130 Part 1 RFP Addendum Page 2 of 130 Addendum Request for Proposal For Procurement of Enterprise Resource Planning (ERP) Solution, Retail Solution, Point of sale along with allied hardware and implementation Services on turnkey basis Issue Date: August 02, 2019 Initial Closing Date: September 10, 2019 New Closing Date is September 25, 2019, 1500 hours Page 3 of 130 Please read clause 5.1 in the RFP as per below 5.1 SELECTION CRITERIA - Pre-qualification (Mandatory Clauses) The bidders (Firm/Joint Venture) fulfilling the following basic eligibility criteria shall only be considered for further evaluation (relevant documents to be attached). Failure to comply with the mandatory requirements will lead to technical disqualification and their bids will not qualify for the financial opening i. Valid legal entity of the firm e.g. Certificate of registration from Securities & Exchange Commission Pakistan (SECP) or relevant country in case of international firm. (Lead bidder and all Joint Venture Partners) ii. Certificate of registration with Income Tax and Sales Tax Relevant Authorities. (Lead bidder and all Joint Venture Partners) iii. Affidavit on non-judicial stamp paper that non-performance of a contract did not occur within the last ten years based on information on all settled disputes or litigation. (Lead bidder and all Joint Venture Partners) iv. Judicial Affidavit declaring “Applicant has never seen blacklisted / defaulted by any government agency / department / organization. (Lead bidder and all Joint Venture Partners) v. Lead Bidder must submit global standard certification (at-least One) ISO- 9001/20000/27001/CMMI5 vi. Must have Minimum 3 IT Project in hand or executed a worth minimum 100 Million Pak rupees at least in last 5 years. (Lead bidder or Joint Venture Partners) vii. Lead bidder should be a registered and established IT or ICT company for at least 10 years or more viii. Bidder should have at-least 70 regular employees on its payroll, should be verifiable (Lead bidder OR Joint Venture Partners) ix. Average annual turnover of at least 1 Billion PKR for the last three financial years. (Lead bidder OR Joint Venture Partners) x. Having Sound experience in deploying ERP solution locally or internationally. (Documentary evidence of ERP Projects in the shape of Purchase Order/Contract for minimum 3 organizations. Confidential information in contracts can be deleted (Lead bidder OR Joint Venture Partner) xi. Successful deployment of one ERP solution or Retail solution valued over PKR 75 Million (Documentary evidence in the shape of Purchase Order, Contract or Letter of completion for minimum 1 project in last 05 years.) (Lead bidder OR Joint Venture Partner) xii. Proposed ERP Solution should have successful implementation locally or globally in the companies having minimum 5,000 employees. (Documentary evidence in the shape of Purchase Order, Contract, Letter of completion or company website reference where ERP solution was deployed for minimum 1 company) Page 4 of 130 xiii. Proposed Retail Solution should have successful implementation locally or globally in the companies having minimum 100 branches/stores. (Documentary evidence in the shape of Purchase Order, Contract, Letter of completion or company website reference where Retail solution was deployed for minimum 1 company) xiv. Bidder should have at least 5 cloud or on premise customers either locally or internationally (Documentary evidence in the shape of Purchase Order, Contract, Letter of completion or company website reference). (Lead bidder OR Joint Venture Partners) Please read clause 5.3.1 in the RFP as per below 5.3.1 TECHNICAL EVALUATION Qualification will be based on bidder’s meeting the following qualification criteria regarding their financial soundness, firm’s experience, delivery capabilities, excellence of solution and other relevant information as demonstrated by the applicant’s bid response No. Criteria Points A Financial Strength 25 points B Work Experience 50 points C Compliance 15 points D Key Individuals 10 points TOTAL 100 points The factors to be considered under each criterion are as follows: Financial Soundness of the Bidder (in case of JV, the Lead Member): (25 points) i. Last 3-year Average turnover is greater than 1,000 million PKR as per Last 3 10 points on 1,000 year Audited Financial Reports of bidder or international parent company million PKR Average (10 points on 1,000 million PKR revenue turnover 1 point for each increase of Rs. 500 million) 1 point for each (less than 1,000 million will score no points) increase of Rs. 500 Proof of Audited Financial reports for last 3 years to be submitted or million affidavit confirming revenue of PKR 1,000 million or more in the last 3 years (Total 15 points) ii. Net Worth is greater than PKR 500 million as per Last year audited Financial 7 points on 500 Reports of local bidder or international parent company Million (less than 500 million will score no points) (Total 10 points) Proof of Audited Financial reports of last year to be submitted Bidder’s) Work Experience (50 points) (in case of JV, collectively of all the JV members / firms) General Experience IT projects of 100 Million rupees in last 10 years Proof of IT projects in the shape of contracts/ PO/LOA/Letter from 2 points for each project i. organization with project value to be submitted (Total 10 points) Page 5 of 130 ii. Similar experience of ERP/ retail implementation Project 1 point for each project in Proof of projects in the shape of contracts/ PO/LOA/Letter from last 10 years organization to be submitted (Total 10 points) iii. Additional experience of IT turnkey projects in Public Sector* (Turnkey Project executed in the Public Sector of Pakistan, with a 1 point for each project in combination of Software + Hardware + Network + implementation last 10 years and allied IT support services of Minimum 100 million PKR) (Total 5 points) Proof of projects in the shape of contracts/ PO/LOA/Letter from organization to be submitted iv. Track record of IT Infrastructure Managed and/or maintenance 1 point for each project in Services experience in all across Pakistan with coverage of minimum last 10 years 100 sites/locations in the last 10 Years. (Total 5 points) (Extract of Contract Agreement Scope section demonstrating above required maintenance services confirming above mentioned maintenance services) V. Number of employees should be verifiable by an authentic source 1 point for every 100 e.g. EOBI record resources 1 point for every 100 resources (Total 5 points) VI. Company having experience in providing Cloud services to 1 point for every organizations in Pakistan (private or public cloud). customer Proof to be provided in shape of contracts/ PO/LOA/Letter from (Total 5 points) organization to be submitted VII. Company having experience of Information Technology Projects 2 Points of every project Public Private Partnership Projects like PPP, BOT and BOO etc. ( Total 10 points) Proof to be provided in shape of contracts/ PO/LOA/Letter from organization to be submitted Compliance: (15 points) i. Compliance to the scope of work (SOW) 95% or more 15 ii. Compliance to the scope of work (SOW) between 85% up to 95% 10 iii. Compliance to the scope of work (SOW) below 75 % 5 Skill Set (10 points) (in case of JV, collectively of all the JV members / firms) Project Head/ Project Manager Masters/PMP and minimum 15 years of 2 points* management experience Financial Expert/consultant CA / ACMA / MBA Finance or equivalent 2 points* with minimum 10 years of relevant experience at senior management position. Certified consultant of Database Bachelors. and/or Masters with relevant 2 points* certification Page 6 of 130 Cloud Certified Engineer Bachelors. and/or Masters with cloud 2 points* certifications Retail Experts/consultant Bachelors and/or Masters 2 points * * One (1) point for each individual Following new clause has been added in the RFP at 5.6 5.6 Proposed Solution Site Visit The technical evaluation team will also conduct site visits where proposed Retail and ERP solution are implemented in Pakistan or outside of Pakistan at the cost of bidder. Please read clause 7.2 in the RFP as per below 7.2 Payment Clause This tender is based on Public Private Partnership Model where the selected vendor will invest and the payment will be made in a deferred model over 60 months in equal installments. Payments will be started after the completion of the project milestones as described in the project document/control book. Payments will be made by USC on quarterly basis against the invoice/s raised by the Vendor by following the procedure below on production of following documents: o Sales tax invoice duly signed and stamped by the organization. o A certificate by the Vendor to the effect that he had not claimed the relevant payment in his previous claims. o Partial deliveries & part payments will not be allowed and payment shall be released only after completion of the project milestones as described in the project document/control book. *USC reserve the right to change the payment schedule at the time of contract signing with mutual consent with the successful bidder however bidder is to provide their solution/pricing based on the above payment/billing plan. Page 7 of 130 Please read clause 8.3 of the RFP as below: 8.3 Cloud SECURITY REQUIREMENT Cloud solution provider should have the below security parameters covered in the cloud offerings 1. External Connections should support TLS encryption for at least 128 Bits or Stronger 2. Private key used to generate cipher key should be at least 2048 bits 3.