New Energy New Initiatives Banking for a New India
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New energy New initiatives Banking for a new India Annual Report 2019-20 Karur Vysya Bank, Registered and Central office, Karur Our vision Delight customers continually by blending tradition with technology, to deliver innovative products and services at affordable rates, through a pan-India network. Our mission Adapt technology to introduce innovative products and services as well as increase the value of products on an on-going basis and provide them at reasonable rates. Expand branch network to reach the top business centres, besides unbanked and under banked areas in the country. Strengthen the financials through effective deployment of funds and ensuring financial discipline while adhering to the regulator’s guidelines. Update the knowledge and skills of the human capital to provide quality customer support. Shri M A Venkatarama Chettiar Shri Athi Krishna Chettiar The Vision of Two Legends Karur Vysya Bank (KVB), one of the oldest banks in the country, has been a trendsetter in the field of banking and has justly merited the reputation of being one of the best of its kind. The seeds of the Bank were sown on 1st July 1916 by two great visionaries and illustrious sons of Karur, late Shri M. A. Venkatarama Chettiar and late Shri Athi Krishna Chettiar. They were men with sound business acumen, pragmatic vision, clear foresight, unwavering determination and a high spirit of nationalism. The founders envisaged a commercial bank which will meet the credit needs of the merchants, thereby alleviate the problems of the middle class. They took upon themselves the task of proceeding with the formation of the banking company. It took them nearly three years to mobilise seed capital, a major part of which was collected only on the basis of their personal assurance / guarantees. On their part, while promoting a company for the purpose of banking, they visualized that it should be an institution based on ethics and integrity. It was more of a mission for trust and community service rather than a commercial venture. Today KVB continues the glorious tradition initiated by the founders and is committed to serving its clientele and society at large with the same zeal and enthusiasm. CONTENTS Introduction Statutory reports KVB at a glance 02 Directors’ report 36 KVB at a glance Our key business segments 03 Management discussion and analysis 48 Our presence 04 02 Corporate governance Our strengths 05 report 68 Performance review Financial statements Business highlights 06 Independent auditors’ Strategic report 130 Key performance priorities indicators 07 Balance Sheet 138 16 Chairman’s message 10 Profit and Loss Account 139 MD & CEO's message 13 Schedules 140 Strategic priorities 16 Cash Flow Statement 191 Digitalisation 18 BASEL III – pillar 3 disclosures 193 Distribution 20 Network of branches 214 Diversification 22 Principal correspondent People 24 banks 224 Awards and accolades 25 Corporate Social Responsibility 26 Board of Directors 30 Senior Management Team 32 Corporate Information 35 Performance highlights: FY 2019 - 20 `48,516 Crore `59,075 Crore Gross advances Total deposits `2,348 Crore `235 Crore Net Interest Income Net profit New energy New initiatives Banking for a new India At KVB, we have built an institution of banking excellence through a happy confluence of tradition, technology, teamwork and trust. Anchored to our illustrious legacy our focus on adopting industry-leading practices and cutting-edge technology enables us to deliver a differentiated value proposition. At the same time, we have achieved higher operational efficiencies by centralising and digitalising our processes and systems. Evolving to address the banking needs of our diverse customers, we have entered new segments (NEO, Precious Metals Division) and strengthened the existing ones. To further elevate their banking experience and ensure seamless delivery, we are optimising our comprehensive digital offerings, deploying data analytics tools for personalisation and forming strategic partnerships that include fintech companies. That being said, our success story hinges on the relentless efforts of every Kayveebian in delivering seamless services, even during challenging times. Their unwavering commitment and dedication motivates us to progress towards our goals with renewed zeal and energy. As we move forward, we are propelled with new energy to undertake new initiatives for an aspirational new India. Karur Vysya Bank Annual Report 2019-20 KVB AT A GLANCE Old values. New vigour. KVB is one of the prominent private sector banks in India. Incorporated in 1916 by two great visionaries, late Shri M. A. Venkatarama Chettiar and late Shri Athi Krishna Chettiar; our bank’s primary objective is to meet the financial needs of merchants across the middle class. Our businesses are classified as Commercial Banking Group (CBG), Corporate and Institutional Group (CIG), Personal Banking Group (PBG) and Agricultural Banking Group (ABG). During FY 2019-20, we forayed into the bullion segment by starting our Precious Metals Division (PMD). We cater to our customers through a robust network of physical and digital touch points spread across the country. Quick facts 100+ years 7,935 779 branches of legacy Employees Across India Our customer base 4.5 Lakh 7 Lakh+ 77 Lakh+ Small and mid-sized Individuals engaged in Retail customers businesses agriculture 2 Introduction Performance review Statutory reports Financial statements OUR KEY BUSINESS SEGMENTS Convenient solutions for a new India T Loan size B Book size as on March 31, 2020 Commercial Banking - Customised loans - Mortgages (Pharma Plus, - Gold loans Group (CBG) Transport Plus, - Corporate credit card Textile Plus, Steel - Business debit card Plus, among others) - Transaction banking - Commercial loans services - MSME loans T Up to `25 Crore B `15,620 Crore Corporate and - Working capital finance - Term loans Institutional Group - Specialised corporate (CIG) finance products - Trade and transaction banking services - Liquidity T `25 Crore and above management solutions B `12,767 Crore Personal Banking - Housing loans - Savings account - Personal loans - Fixed deposits Group (PBG) - Mortgage loans - FASTag - Four wheeler loans - Debit card - Two wheeler loans - Demat services - Current account - Bancassurance T Upto ₹10 Crore (for individuals) B `11,193 Crore Agricultural - Gold loans - Crop loans Banking Group (ABG) - Dairy loans - Fishery loans B `8,936 Crore - Poultry loans - Horticulture loans - Warehouse receipt loans - Joint Liability Group (JLG) loans 3 Karur Vysya Bank Annual Report 2019-20 OUR PRESENCE Networks for a new era We engage with our customers via a strong distribution network spread across 19 states and 3 Union Territories. Our strong foothold in the southern region of India lends us a distinct edge over our peers. We offer our customers the convenience of engaging with us across touchpoints that include branches, PoS terminals, ATMs, cash deposit machines and more. BRANCH MIX FY 2019-20 Punjab (%) 6 Uttarakhand Haryana 1 6 West Bengal 14 Rajasthan Uttar Pradesh 1 6 Bihar 1 Jharkhand Madhya Pradesh 1 4 Chattisgarh Gujarat Orissa 1 15 Maharashtra 5 25 Metro 26 Telangana Urban 20 59 Semi-urban 38 Goa Rural 16 1 Andhra Pradesh 121 Karnataka 51 Figures in blue Kerala Tamil Nadu indicate number 21 420 of branches MULTI-CHANNEL DELIVERY Mar 2016 Mar 2017 Mar 2018 Mar 2019 Mar 2020 Branches 667 711 790 778 779 PoS terminals 10,157 22,068 22,873 21,959 15,534 Cash deposit 353 444 533 534 565 machines ATMs 1,655 1,747 1,795 1,645 1,659 4 Introduction Performance review Statutory reports Financial statements OUR STRENGTHS Our value proposition Diverse suite of offerings Customer-centric approach All our business segments offer a For over a century, we have built a legacy of long-standing relationships with our multitude of products and services customers, based on trust. We are able to understand their unique needs that including loans and deposits. Our we are quick to fulfil, making us the preferred banker of our patrons. In a highly aim is to be a one-stop destination competitive market, this is a major strength for us. for all the financial needs of our customers. To this end, we plan to launch select products where we NUMBER OF CUSTOMERS have witnessed increasing demand in Million from our customers. 2015-16 5.63 Number of products 2016-17 6.29 17 35 2017-18 CBG/CIG ABG 6.88 2018-19 156+ 7.38 PBG 2019-20 7.78 Best-in-class digital Strong presence in tier-2 Experienced platforms and offerings and tier-3 towns management team We have been among the early movers We have built a significant presence We are led by a team of experts in the banking sector to embrace in the non-metro markets, with more having rich experience in their technology for achieving scale and than half of our branches in semi- specific domains within the banking enhancing efficiency of our systems urban and rural areas. We focus on sector. Their foresight enables us to and processes. Over the years, we have catering to the financial needs of the craft timely and relevant strategies. built a digital ecosystem encompassing those sections of the society that Their strong execution capabilities a wide range of customer touchpoints are relatively underserved. We are and continued guidance provides us across the customer lifecycle. looking to further strengthen our strength and makes us resilient as Digitalisation also enables us to serve offer in these markets, which present an organisation. our customers better, at a faster pace a large headroom for growth and are and at the time and place of their expanding via a prudent mix of digital convenience, thus, helping us enhance and physical channels. customer loyalty. 85% 54% 33.71 years Retail loans disbursed Branches in semi-urban Average experience digitally during FY 2019-20 and rural areas of our leadership team (excluding jewel loans and deposit loans) 5 Karur Vysya Bank Annual Report 2019-20 BUSINESS HIGHLIGHTS New relationships.