Unified Communications and Collaboration
CASE STUDY Unified Communications and Collaboration The Blues are a professional rugby union team based THE CUSTOMER in Auckland, who play in the Super Rugby competition. They presently employ approximately 30 administration/ Blues Ltd Partnership management staff and 50 players. THE CHALLENGE Softsource’s initial consultation quickly identified that The Blues required a unified, efficient, internal • Improved communication and collaboration communications solution suitable for a unique mobile The Blues required a unified, efficient, internal communications business environment. solution suitable for their unique mobile business environment. The substantial volume of communications between coaches, The coaches, administration team and players were administration team and players scheduling meetings, practices, constantly sending and receiving emails and meeting sponsored events, protocol updates, physiotherapy appointments requests, scheduling practices, sponsored events, etc, was proving difficult to manage and created challenges for protocol updates, physiotherapy appointments etc, and getting messages read. the excessive quantity was proving difficult to manage. • High mobility requirement across wide range of devices In an attempt to overcome poor communication, (inability Compatibility and logistic issues of 47 player’s communicating from numerous locations, constantly travelling to venues throughout to get messages read) The Blues administration New Zealand and Australia and operating several different devices and management teams resorted to printing out and (smartphone/iPad/notebook computers) per user. distributing changes and schedules manually. This manifested into a bigger communication problem, more • Blues become separate entity to Auckland Rugby Union expense and labour down time, ultimately resulting in After 14 years involvement as a part of the Auckland Rugby Union, the Blues separated to stand as a single entity, and as such, reduction in efficiency and productivity.
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