2021 Half Year Results Presentation 2 1H21 RESULTS PRESENTATION 15 April 2021

1H21 INVESTOR MATERIALS

15 April 2021

Half Year ended 28 February 2021

BANK OF QUEENSLAND LIMITED ABN 32 009 656 740. AFSL NO 244616.

CONTENTS

1H21 RESULTS PRESENTATION ABOUT BOQ

1H21 RESULTS

PORTFOLIO QUALITY

CAPITAL, FUNDING & LIQUIDITY DIVISIONAL RESULTS

ECONOMIC ASSUMPTIONS

330

34

38

45 52

56

2

Bank of Queensland Limited 2021 Half Year Results Presentation

1H21 RESULTS PRESENTATION

15 April 2021

Half Year ended 28 February 2021

BANK OF QUEENSLAND LIMITED ABN 32 009 656 740. AFSL NO 244616.

AGENDA

INTRODUCTION

Cherie Bell, General Manager Investor Relations

RESULTS OVERVIEW

George Frazis, Managing Director and CEO

FINANCIAL DETAIL AND PORTFOLIO QUALITY

Ewen Stafford, Chief Financial Officer and Chief Operating Officer

SUMMARY & OUTLOOK

George Frazis, Managing Director and CEO

Q&A

George Frazis, Managing Director and CEO

Ewen Stafford, Chief Financial Officer and Chief Operating Officer

4

Bank of Queensland Limited 2021 Half Year Results Presentation

RESULTS OVERVIEW

GEORGE FRAZIS MANAGING DIRECTOR AND CEO

1H21 OVERVIEW

1. Statutory profit growth of 66%, cash net profit up 9%, and EPS growth of 3%¹, reflecting strong growth

whilst managing margin, costs and lower impairments
2. Good business momentum, with strong housing loan growth of 1.6x system and improved NIM to 1.95%

3. Delivering on the strategic transformation, over the last three halves, with go live of the first phase of the

retail digital banking platform, and acquisition of ME Bank announced
4. Asset quality remains sound, reflected by loan impairment expense to GLAs reducing to 10bps and arrears reducing over the half. Prudent provision levels maintained

5. Capital strength to support business growth and transformation investment with CET1 of 10.03% 6. 1H21 interim dividend of 17cps declared, inclusive of new shares issued through the capital raise,

representing a 66% payout ratio²

(1) On prior comparative period. The basic cash earnings per share for all prior periods have been adjusted for the effects of the

Group’s capital raise in March 2021

(2) Dividend payout ratio is based on half year cash earnings. Record date for the 1H21 interim dividend is 6 May 2021.

6

1H21 RESULTS

HIGHER CASH PROFIT DRIVEN BY STRONG ASSET GROWTH AND GOOD MARGIN MANAGEMENT

Key financial results

1H21

154

2H20

22

1H20

93

1H21 vs 2H20 1H21 vs 1H20

Statutory net profit after tax ($m) Cash earnings after tax ($m) Cash return on average equity Common Equity Tier 1 ratio

600% 123%
440bps
25bps 124% 183%
66%

9%

165

74

151

7.8%
10.03%
34.3c
17c
3.4%
9.78%
15.3c
6c²
7.5%
9.91%
33.3c
6c²
30bps 12bps
3%

Cash earnings per share¹Dividend per share

183%

(1) The basic cash earnings per share for all prior periods have been adjusted for the effects of the Group’s capital raise in March 2021

(2) BOQ paid a FY20 dividend of 12c, which represented 6c from 1H20 profits and 6c from 2H20 profits

7

KEY ELEMENTS OF THE RESULT

INCOME GROWTH WITH IMPROVED PRODUCTIVITY AND NORMALISED IMPAIRMENTS

NET INTEREST INCOME ($M)

NET INTEREST MARGIN (%)

+2%
+3bps

512
503

485

483

1.95

1.92

1.89

2H19

1H20

2H20

1H21

2H19

1H20

2H20

1H21

COST TO INCOME RATIO (%)
LOAN IMPAIRMENT EXPENSE ($M)

-30bps

-84%

147
28

41

24

123

10

28

2

26

3

31
21

54.3

51.8
54.1
53.8

(4)

2H19

1H20¹

Specific

2H20

1H21

Collective

COVID-19

2H19

18bps

1H20

2H20

1H21

Loan Impairment to GLA

2H19

1H20

2H20

1H21

12bps

62bps

10bps

(1) 1H20 includes a $10m collective provision overlay in respect of COVID-19

8

LENDING AND DEPOSIT GROWTH

STRONG TURNAROUND IN HOUSING WITH BALANCED GROWTH IN NICHE BUSINESS SEGMENTS

GROWTH IN CUSTOMER DEPOSITS ($M)

GROWTH IN LENDING GLAS ($M)

2,445

1,065

72

782

437

1,062

1,459

1,205

(113)

45

58 (36)

10

19

237
481

549 429

3

363

102

272

507 (7)

997

1,433 (193)

2H20

331 (70)
611

214

1

22

(23)

1H21

(31)

(374)

1H20

2H20

2H19

1H20

Retail Bank

1H21

1

Housing

Asset finance

Commercial

Consumer

Business Bank

Other Deposits

GROWTH IN BUSINESS BANKING GLAS ($M)
GROWTH IN HOUSING GLAS ($M)

332

507

102

997
1

265

80
91

310

363

459
339

228

189

22

19

30 42

225

(273)

489

49

459

445

62
83

49

(441)

(93)

(7)

(682)

9

2H19

1H20

2H20

1H21

2H19

1H20

2H20

BOQ Commercial

1H21

Asset Finance

2

Virgin Money

BOQ Specialist Housing

BOQ Housing

BOQ Specialist Commercial

(1) Other deposits mainly includes treasury deposits (2) BOQ Housing includes housing loan growth in both the Retail Bank and BOQ Business

9

DIVISIONAL ACHIEVEMENTS

RETAIL BANK
BOQB

BOQB Loan Growth ($m)
Housing Loan Growth ($m)¹

Deposit Growth ($m)

293

795

1,433

1,205

131

19

72

22

58 51

611

202

214

2H20

Asset Finance

1H21

(50)

2H20

2

2H20

1H21

Commercial

Housing

2H20

1H21

• Retail Bank has delivered improved performance turnaround since FY19
• Continued focus on niche segments

• BOQ Housing loan growth of 1.6x system and accelerating
• BOQ Business has delivered growth for the half in a contracting market

• Deposit growth increased by $214m driven by growth in transaction and savings
• Deposit growth increased by $611m driven by growth in transaction and and investment accounts savings and investment accounts

• Application volumes have increased significantly through increased branch and
• Enhanced customer experience, SME NPS⁵ranked 3^rd(up from 4^thin FY19) broker productivity

• Supporting SME customers through the economic recovery with a personalised
• Consumer NPS ranked joint 4^th(up from 5^thin FY19), Mortgage NPS ranked 3^rdapproach
(up from 11^thin FY19)³

• Asset quality remains strong with 97% of SME loans on Banking Relief

• ‘Time to conditional yes’ standards maintained despite volume increases

returning to performing status⁶and improved arrears during the half
• Additional 6 Owner Managed branches from corporate conversions and 1 new branch opening during 1H21

• VMA phase 1 digital bank launched in March 2021 providing transaction and

savings accounts, integrated credit card and loyalty offering

(1) BOQ Retail Bank housing loan growth includes BOQ Retail plus VMA (2) BOQB housing loan growth includes SME home lending plus BOQS (3) RFi XPRT Report, February 2021, August 2020 and February 2020. Note an additional competitor was added to the reporting suite in FY21. Excluding this,
Consumer NPS would be 3^rdin 1H21
(4) DBM Atlas BFSM Report February 2021. SME NPS refers to Any Financial Relationship (AFR) and businesses under $40m turnover (5) Banking Relief loan status as at 31 March 2021

10

DELIVERING RESULTS AND EXECUTING THE TRANSFORMATION ROADMAP

Key Metrics

1H20

2H20

1H21
Jaws

Negative jaws -5%
1.2x system
Positive jaws +1%
0.2x system

Positive jaws +1%

1.6x system

Home lending system multiples¹

Growth, margin and productivity

Business lending system multiples¹

1.6x system

Positive to system

Lending growth in contracting system
Margin

1.89% $15m
1.92% $15m

1.95%

$13m

Productivity benefit

Consumer NPS²Mortgage NPS²Business NPS³

3^rd

4^th3^rd3^rd

5^th

Customer & banker experience

4^th

3^rd

4

Employee engagement

Time to ‘yes’⁵

56% 1 day
59% 1 day

-
2 days



Regulatory reporting program Lending system enhancements



Upgraded BOQS mobile app

Migration of data centres to cloud

Customer engagement platform



Digital Bank Strength
Delivery of core projects CET1

Contact Centre telephony platform




Build out intelligent data platform



Treasury system upgrade

Risk & Regulatory program

Phase 1 of retail digital bank

9.91%,
$340m capital raise
9.78%

10.03%
$1.35bn capital raise, funding the acquisition of ME Bank⁶

NSFR

112% 133%
69%
119% 164%
74%

118% 182%
74%
LCR Deposit to loan ratio

(1) Reflects the APRA definition of lending and will therefore not directly correlate to the balance sheet growth (2) RFi XPRT Report, February 2021, August 2020 and February 2020. Note an additional competitor was added to the reporting suite in FY21. Excluding this, Consumer NPS would be 3^rd(3) DBM Atlas Report February 2021. SME NPS refers to Any Financial Relationship (AFR) and businesses under $40m turnover (4) Next employee engagement survey to be conducted in 2H21 (5) Time to ‘yes’ timeframes refer to time to conditional yes for branch originated PAYG loans (6) Proceeds from the capital raisings were received in March 2021 and are not included in the CET1 calculation for 1H21

11

BUILDING THE DIGITAL BANK OF THE FUTURE

Foundational investment in a new cloud environment

for BOQ’s digital

transformation

Phase 2 underway including home loans, expanded deposit and loyalty offering and Open Banking capability

Launch of three new fully digital products
Compelling and personalised

loyalty offering

First phase of the retail digital bank launched in
March 2021

Leveraging common data architecture

BOQ development commenced for new mobile app and loyalty offering

Creating the Temenos retail banking common

platform to be used

by all brands

Planning underway to integrate
ME Bank onto the common platform

12

ME ACQUISITION ON TRACK AND CAPITAL RAISE

COMPLETED

INTEGRATION PLANNING PROGRESSED AND REGULATORY APPROVALS UNDERWAY



• Number of customers increases from ~900k to ~1.45m • Broadly doubles retail banking GLAs to over $57 billion

Significantly enhanced scale and portfolio mix for profitable growth

• Increases Retail net profit contribution from ~35% to greater than 50% • Strong customer-centric ME Bank brand aligned to BOQ’s multi-brand strategy



• Differentiated customer segments and geographies with minimal overlap

Strong complementary

challenger brands with a shared customer centric culture

• Re-balances BOQ’s East Coast presence (Qld GLAs reduce from 42% to 31% of BOQ’s loan portfolio, NSW increases to

29% and VIC to 21%)
• ME, BOQ and VMA all with high Net Promoter Scores (NPS)

• Expected to be low double-digit to mid-teens cash EPS accretive including full run-rate synergies in the first year (FY22)¹• Expected to be cash ROE accretive, over 100bps including full run-rate synergies in the first year¹• Full run-rate pre-tax synergy benefits of ~$70 - $80m expected

Attractive financial outcomes

• Acquisition provides opportunity to accelerate BOQ’s digital strategy

• Common use of Temenos for retail core banking aligns to BOQ’s pathway to a single, multi-brand cloud-based digital

Clear pathway to a cloud based common digital Retail bank technology platform

platform
• Leveraged capital investment across a broader base to deliver best-in-class customer experience • Delivering Temenos’s global innovation through continuous cloud upgrades

1. FY2022 pro forma EPS accretion on an underlying cash EPS basis assuming the Acquisition is effective from 1 September 2021. Excludes transaction and integration costs and amortisation of acquired intangibles.
Calculated in accordance with AASB 133, Earnings per Share, with adjustments to reflect the bonus element of the Offer. Based on market consensus earnings for BOQ.

13

EXPERIENCED LEADERSHIP TEAM

GEORGE FRAZIS

Managing Director and Chief Executive
Officer

CRAIG RYMAN

Chief Information Officer

DEB ECKERSLEY

Group Executive People and Culture

EWEN STAFFORD

Chief Financial Officer and Chief Operating
Officer

•••

Joined BOQ in September 2019

••

Joined BOQ in July 2020

•

Joined BOQ as Group Executive, P&C in September 2018

••

Joined BOQ in November 2019

More than 30 years’ of experience across financial

services, telecommunications, eCommerce and logistics, commercial property and professional

services

More than 26 years’ of experience

More than 20 years’ experience in financial

services, leading technology transformation programs.

More than 20 years’ experience consulting to

many of Australia’s leading organisations
Previously CEO Westpac Group’s Consumer Bank,

CEO St. George, CEO Westpac New Zealand Limited

•

Previously CIO and COO at AMP Limited

Previously Managing Partner at PwC, leading the

Human Capital function

•

KPMG, MLC, NAB, Australia Post, Telstra, Deloitte

•

Started in the RAAF as an engineer then a partner at BCG

ADAM MCANALEN

Chief Risk Officer

NICHOLAS ALLTON

Group General Counsel and Company
Secretary

FIAMMA MORTON

Group Executive BOQ Business

MARTINE JAGER

Group Executive Retail

DANIELLE KEIGHERY

Chief Customer Officer

••

Joined BOQ in February 2021

••

Due to join BOQ in April 2021

••

Appointed to CRO of BOQ in June 2019

••

Joined BOQ in June 2020

••

Joined BOQ in January 2021
More than 25 years experience in Financial Services in Australia and the UK, most recently at MLC and Macquarie
Previously held number of executive roles including CEO of RAMS, Chief Digital and Marketing Officer for Westpac Group and General Manager third party Mortgage Broking at St George
Has held a number of senior leadership roles across the Business and Retail Banking, Finance, Operations and Risk divisions of BOQ
Extensive experience in Banking in Australia and the USA, previously CBA, Goldman Sachs, MasterCard and Westpac
Previously, Chief Experience Officer at Virgin Australia

•

Extensive Corporate Affairs, Brand, and Marketing experience

14

FINANCIAL DETAIL & PORTFOLIO QUALITY

EWEN STAFFORD

CHIEF FINANCIAL OFFICER AND CHIEF OPERATING OFFICER

FINANCIAL PERFORMANCE

CASH PROFIT UP IN THE HALF DRIVEN BY INCOME GROWTH AND LOWER LOAN IMPAIRMENT EXPENSE

$ million

1H21

512

2H20