2011-2012 Report to the Community
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Long-term Care BUHLer eye Care Centre ProvinCiaL HeaLtH ContaCt Centre SLeeP DiSorDer Centre Urgent Care ANCHORED IN YOUR COMMUNITY 2011-2012 report to the community Flagship Programs: The FuTure oF Care Misericordia Health Centre is proud to have four flagship programs not offered anywhere else in Manitoba: Buhler Eye Care Centre, Provincial Health Contact Centre, Sleep Disorder Centre and Urgent Care Centre. With a focus on long-term care to complement Redevelopment these specialized programs, Misericordia is a leader Kaye E. Dunlop, Q.C. What a difference a year can make! in healthy aging through compassion, innovation Board Chair and excellence. If you’ve driven past Misericordia Health Centre, Add our over-arching faith-based values – you will have noticed a frenzy of construction on through the legacy of the Misericordia Sisters – both Maryland and Sherbrook streets. and the result is unparalleled care to meet the Phase 1 of our redevelopment is well underway needs of the aging population. with our new two-storey health complex slated to Misericordia’s specialized programs reflect a open late 2013. The new Maryland building will move toward community-based health care. More house the expanded Buhler Eye Care Centre and than 90 per cent of health care today is delivered an Ambulatory Diagnostic Centre as well as the within 24 hours – this is the future of care. new PRIME program – a health centre for seniors. And this is what Misericordia does best: our Phase 2 will follow with the demolition of the Rosie Jacuzzi patients come to us for care – cataract surgery, cast 106-year-old Sherbrook building, making way for President & CEO settings, sleep studies and more – and then return a new Misericordia chapel and other aesthetically to their own homes. pleasing features such as a spacious front entrance and a striking glass-walled atrium. Sherbrook Street Maryland Street 2 rePort to tHe CommUnity 2011-2012 MISERICORDIA HEALTH CENTRE Misericordia Financial report 2011–2012 the numbeRs speak foR themselves. MHC by the numbers BUHLER EYE CARE CENTRE Nearly 23,000: eye clinic assessment and treatments We are proud to report Misericordia Health More than $74.5 million operating budget Centre is in strong financial standing. For the 10,977: ophthalmology surgeries performed 409 university and college students trained with us – from sixth year running, MHC has ended the year medical residents to recreation facilitators to occupational 5,180: fluorescein angiographies and fundus photography with another surplus. therapists – logging more than 20,700 hours At MHC, we’re committed to accountability. 3,260: macular degeneration treatments performed 1,026 full-time, part-time and casual employees That means delivering the highest quality LABORATORY SERVICES of care to our patients and residents while 28 employees did not miss a day of work 15,372: blood collections taken ensuring the best use of our resources. Average age of staff is 47 years and average length of service 9.3 years, although 157 employees have been with LONG-TERM CARE Revenue us for more than 20 years Our 100 long-term beds at Misericordia Place were full Our longest-serving employee has been with us for 51 years 99.9% of the time, with 31 admissions 29 retirees had a combined 710 years of service Our 145 interim care beds were full 94.9% of the time, More than 900 volunteers – including 10 pets – donated with 241 admissions 19,856 hours of their time MHC FOR LUNGS Volunteers delivered more than 50,000 newspapers 678: clinic visits addressing lung conditions such as to residents and waiting rooms emphysema, chronic bronchitis or chronic asthma Youngest volunteer is just 18 months, while our oldest is young at heart PEDIATRIC DENTAL SURGERY Value of volunteer work: priceless 946: pediatric dental surgeries performed 3,859 beds were cleaned by housekeeping staff PROVINCIAL HEALTH CONTacT CENTRE • MB Health/WRHA 89.8 % Residents have the opportunity to attend 3 religious The PHCC handled more than 585,500 calls • Resident Income 6.4 % services and 1 spirituality group weekly More than 170,500 Manitobans called our • Other Sources 3.8 % Health Information Services clerks file 6,000 charts a month Health Links-Info Santé health information service 112,058 pounds of clothing personally laundered for 473 clients enrolled in TeleCARE-TéléSOINS program our residents eXPENSES to learn self management of either heart failure or 277,649 meals served to our residents and patients and Type 2 diabetes 86% were satisfied with their meals More than 2,200 Manitobans called our Dial-a-Dietitian 373 seniors vision-screened and assessed by an optometrist service to learn about food and nutrition in the Focus on Falls Prevention Vision Screening Program and 153 health professionals attended vision screening education SLEEP DISORDER CENTRE 5,666: sleep studies performed MHC program stats 12,003: new and existing clients received treatment services AMBULATORY CARE SOCIAL WORK 24,938: visits to our cast clinic, wound and foot clinic, 12,326: social work visits – here at Misericordia, and in minor procedure clinic, Easy Street, physiotherapy and the community occupational therapy areas • Salaries and Benefits 62.1 % URGENT CARE DIAGNOSTIC IMAGING SERVICES • Drugs, Medical 41,520: Urgent Care visits and Surgical Supplies 18.2 % 18,899: CT scans, ultrasound exams and ECG procedures performed • Other Supplies and Expenses 19.7 % 19,663: X-rays performed denotes a MHC flagship program rePort to tHe CommUnity 2011-2012 MISERICORDIA HEALTH CENTRE 3 LoNG-TERM CARE Misericordia Place is a warm and inviting 100-bed personal care home full of vibrant residents such as Brian Hawcroft. “This is great!” exclaimed Hawcroft with a laugh as coming soon: pRime he straddled a Harley-Davidson motorcycle at a recent Top 5 resident recreation event. “Does it only go to 220 [km/h]?” Complementing our healthy aging programs is Seeing more than 30 motorcycles each summer PRIME – a health centre for seniors which will recreational and having the opportunity to chat with their be located on the first floor of our new Maryland owners, friends and other residents has been building. activities Hawcroft’s “favourite night since I moved here!” PRIME is a wonderful example of the future Prior to his move to Misericordia Place two years of care: the centre is designed to support seniors’ ago, Hawcroft lived at Misericordia Health Centre health and well-being to keep them living in their Ballroom dancers in interim care, a division of long-term care. own homes. 1 Interim care provides a comfortable home-like The range of PRIME health-care professionals – environment for 145 residents who are waiting to doctor and nurse practitioner, therapists, social get into the personal care home of their choice. workers, pharmacist, recreation facilitators and Many interim care residents enjoy the environment more – means seniors will have all their health-care so much that, like Hawcroft, they move across the needs addressed under one roof. Harley-Davidson motorcycles street to Misericordia Place. 2 leadeR in healthy aging Misericordia Health Centre’s programs are designed to meet the needs of the aging Petting farm population. This means all long-term 3 care residents have access to our other specialized services like urgent care, rehabilitation services and eye care. In addition to the traditional eye-care Christmas dinners with services offered, residents also benefit 4 loved ones from the award-winning Focus on Falls Prevention Vision Screening program. vision scReening Summer evening garden parties A Misericordia Health Centre research 5 and outdoor barbecues study has shown that improving vision prevents falls and fractures. This research led to the creation of the new provincial Focus on Falls Honorable mention: Monthly Prevention Vision Screening program. men’s breakfasts As part of the program, all long-term care residents have their vision screened with a simple tool. When eye problems are detected and residents are given appropriate treatment – such as new glasses or cataract surgery – falls and fractures are prevented Misericordia resident Brian Hawcroft enjoys straddling a and residents’ quality of life is greatly improved. Harley-Davidson motorcycle in front of Misericordia Place. 4 rePort to tHe CommUnity 2011-2012 MISERICORDIA HEALTH CENTRE Buhler eye Care Centre: Only aT MiseriCordia Top 5 reasons to get your vision checked Early detection and treatment is essential to preserve your precious eye sight. Please visit an eye-care professional immediately if you experience any of these warning signs: Dr. Gdih Gdih examines Walter Knysh’s eyes during a post-surgery visit. Squiggly or wavy lines in The year was 1953. The place, Poland. Walter Knysh was only 1 your vision 14 years old when the Ukraine native was caught in a violent uprising and forced to flee. A sudden deterioration in vision “I was trying not to get killed,” said Knysh. 24/7 coveRage – acRoss pRovinces 2 Stones and bottles were hurled during the skirmish. A bottle hit Knysh in the right eye, Misericordia’s Buhler Eye Care Centre – the largest gouging it deeply. He was told by doctors he’d comprehensive surgical and treatment centre never see out of his eye again. in Western Canada – provides 24-hour on-call Today, 60 years later, Knysh had his sight coverage and serves Manitoba, Northwestern Blurred vision restored at Misericordia Health Centre. Ontario, the Territories and Nunavut. 3 The vicar at the Ukrainian Catholic Church Nearly 23,000 patients are seen in our ambulatory in Winnipeg is over the moon. eye clinics for assessments and treatments such as “I just went to the doctor to have a check-up the new Lucentis injections – an innovative way to and was referred to a specialist for a cataract treat wet macular degeneration. Seeing a curtain falling over your and he completely fixed my eyesight!” said a Complementing our centre of excellence is 4 eye sight or halos around lights grateful Knysh.