Creditor Contacts January 2021 Confidential edition for IMA members, AdviceUK advisers and others in the free-to-client advice sector. These contacts are to help advisers to communicate with creditors on behalf of their clients about debt issues. Creditors are usually pleased to work with advisers as they know that an adviser will have worked with their client to explore all the options, and will have taken into account the client’s full situation. This creditors contact list contains direct telephone numbers, addresses and in some cases contact names for advisers to use when contacting creditors about their client’s debt problems. The contact details provided by creditors are not identical. For example, some creditors have specialist staff to deal with enquiries from third parties but others do not. You will need to find the creditor on the list and then see what services are provided. Not all creditors participate in the contact list and work is ongoing to develop this information. Please note that the "escalation points" should be used with care – they are to help deal with situations that cannot be resolved through normal channels, and if they are misused they will be withdrawn. This edition is for Citizens Advice partner agencies. There is an alternative edition for Citizens Advice advisers. Creditors often change their details - if you spot any gaps, amendments, deletions, corrections or want to feedback please contact:
[email protected] Thank you. 1 Confidential - Creditor Contacts for IMA members, AdviceUK advisers and other free-to-client debt advisers. Email Communication for advisers To ensure compliance with GDPR and the recommendations of the Information Commissioner’s Office, when communicating with creditors by email please ensure that you comply with the best practice and the requirements of your own agency.