• Abstract and Figures
• Public Full-text

PENTELEDATA’S CUSTOMER NEWSLETTER CONTENTS PARTNER IN BUSINESS OUR PARTNER IN BUSINESS - Sacred Heart Hospital Sacred Heart Hospital PenTeleData and Sacred Heart Sacred Heart Hospital is a 215-bed Catholic Hospital partner together. medical center located in central Allentown, Pa. Founded in 1912, Sacred Heart Hospital offers a LETTER FROM OUR GM wide range of advanced medical services rang- Our General Manager discusses how ing from obstetrics to bariatric surgery, vascular a little planning goes a long way. surgery, cardiology, rehabilitation and behav- ioral health services. They are nationally recog- UPCOMING EVENTS nized in case management, as a Center of OUR PARTNER IN BUSINESS - Sacred Excellence in Bariatric Surgery, are recognized as the network, without needing to traverse through a central Heart Hospital (Cont.) a Silver Plus Award winner for stroke achieve- customer hub. In a traditional multiplex network, you would ment, designated as an Acute Primary Care need to fully mesh each site (that is, connect each site to all Stroke Center, and its Transitional Care Facility other sites with virtual circuits) in order to simulate this func- was granted a Five-Star rating by the U.S. Cen- tionality. A Layer 3 WAN is typically used when an organization OUR CUSTOMER EDUCATION CONTESTS ters for Medicare and Medicaid Services. The Customer Education Contest wants a WAN with a primary and a disaster recovery site. With has been around for an entire The history of Sacred Heart Hospital dates back the Layer 3 WAN each of the remote sites can communicate year! to June 15, 1912, when a group of Missionary with the main and disaster recovery sites and with BGP routing Sisters of the Most Sacred Heart from Germany they can automatically switch to the disaster recovery site if WOULD YOU LIKE TO WIN SOME GREAT arrived in Allentown to care for the sick and in- the primary site goes offline. The PenTeleData core network PRIZES? jured of the Sacred Heart Parish during a wide- acts as the core router for the whole customer WAN. This pro- Like us on Facebook and Twitter spread diphtheria outbreak. The Sisters vides secure and trusted communication for sharing medical and be entered to win some great organized dispensary and visiting nurse services records, including test results and billing information. In addi- prizes. as the disease continued to advance. Three years tion, it provides for One Call Scheduling, an easy and conven- CUSTOMER CONTEST later, in 1915, Sacred Heart Hospital was founded ient service that enables patients to call only one phone as a community institution. number at Sacred Heart Hospital to coordinate scheduling for more than one study or appointment on the same day. OCTOBER 2012 CUSTOMER CONTEST Since Sacred Heart’s mission is to care for those WINNER in need and their network expands throughout Patient morale is an important part of recovery, so the hospital has a special program that allows family and friends to send BRING YOUR BUSINESS UP TO SPEED… Lehigh and Northamption counties with both an e-Greeting (an encouraging e-mail) to patients who have EXPERIENCE A SONIC BOOM WITH primary and pediatric medical care, reliable data been admitted. Then, volunteers deliver the message to the OUR DOCSIS BROADBAND PACKAGES connections are necessary for patient care. patient. FOR BUSINESS! That’s where PenTeleData becomes important to them. Our EtherPoint and MPLS Layer 3 Pri- FULL SERVICE COMMUNICATIONS The hospital is also a PenTeleData Unleashed Hot Spot provid- vate WAN (Wide Area Network) data connec- PROVIDERS ing visitors with Internet access. Unleashed is available in lo- tions enable the main hospital to connect with The PenTeleData Partnership cations across Pennsylvania and New Jersey and provides their outlying offices. An MPLS Layer 3 WAN is a wireless high-speed Internet access to any user with a Wi-Fi en- FUN FACTS means for enabling any to any, routed IP com- abled PDA or laptop computer. It is a free “on the go” Internet munication between multiple WAN sites con- option for all PenTeleData partner broadband customers and nected to the PenTeleData network. Each site available for a nominal fee to others. on the network is configured with either static, or more commonly BGP (Border Gateway Proto- When asked about why Sacred Heart Hospital chose PenTele- col) routing. Then the PenTeleData MPLS core Data over another data provider, Tracy Burkhardt, Director of propagates those routes to each other remote Health Information Management explained, “The primary fac- site on the Layer 3 WAN. This way each site tors in our decision were reliability, response and cost. PenTele- knows exactly how to reach any other site on Data was able to prioritize all three. Their services have been ...Continued on page 2 EVENTS March 22 & 23, 2013 Greater Pocono Chamber of Commerce Expo Letter from our GM March 22nd - 4-8 pm Dear Valued Customers, March 23rd - 11 am-6 pm Welcome to the winter edition of our PTD Chat. I’m rect Current) plants are tested and environmental Koehler Fieldhouse sure that you will find this edition to be full of helpful controls are inspected. It’s a constant work in East Stroudsburg University information. progress, but please be assured that the reliability of Hurricane Sandy is still within recent memory, so per- your service is our top priority. April 27 & 28, 2013 haps it is a good time to mention the precautions we The advantages of DC plants include: Carbon County Expo take here at PenTeleData to ensure that your service > DC plants run at 48V, while AC (Alternating Cur- April 27th – 10 am-8 pm is reliable in any situation. rent) power sources run at 120 or 240V. The lower April 28th – 11 am-4 pm Internet and data connections have become mission voltage makes it safer to work around. Blue Mountain Ski Area critical for many homes and businesses. That’s why Palmerton, PA > When using an AC power source, there is an AC to we’ve been working very hard to make outages as DC power conversion that happens inside all of minimal as possible. In fact, our goal for 2013 is to our equipment. Using DC power sources, we avoid have none at all. that conversion and the associated power losses. A situation may be considered a major outage any- > DC power plants are generally more reliable than time there is a prolonged disruption for a single major AC UPSs. They have been in use in central offices customer, anytime more than one node is out of serv- at telephone companies for decades and are an ice, anytime there is a global services failure or any- extremely mature technology. time there’s a service-affecting condition that affects more than 50% of customers who are serviced from > DC power equipment is less expensive and takes one location. up less space while providing longer run time. We’ve been proactively planning for outages for many > DC power plants are easily removable and have years now. In 2008, we had 7 power related outages. swappable parts that make repairs and storing At the time of writing this through 2012, one outage spares easier. was power related. That’s because we’ve instituted a Thank you for your business and continued support. rigorous schedule of preventative maintenances, dur- We’ll Chat again in the spring. ing which time all generators are load tested, batteries John Williams in UPS’s (Uninterruptible Power Supply) and DC (Di- General Manager PARTNER IN BUSINESS: SACRED HEART HOSPTIAL (CONT.) reliable. The network remained stable even during at 4th and Chew Streets and create a campus like feel. Hurricane Sandy, which impacted the Lehigh Valley re- Along with their Center City neighbors, they feel a re- gion. During the storm we never lost our connectivity sponsibility to build community through economic in- which is vital in order for us to care for our patients. We vestments. Sacred Heart also provides more than have found the support staff to be both knowledge- 1,300 jobs to the Allentown economy. able and helpful at all times. They are always pleasant In recent years, Sacred Heart has made significant and willing to assist with whatever our needs are at progress and has taken major steps to ensure the fi- the moment.” nancial stability of the Hospital. The Hospital has seen Like PenTeleData, Sacred Heart is commited to the record growth in admissions as well as in new physi- quality of life and economic responsibilty in their com- cian recruitment. They plan to continue the expansion munity. They are a partner with the City of Allentown of their network. The leadership is steadfast in its com- in the revitalization of the urban core and have always mitment to ensuring the Hospital remains the heart- been at the forefront of investing in the future of Al- beat of center-city Allentown. As they do so, lentown and the Lehigh Valley. The Hospital has taken PenTeleData will continue to provide cost effective the lead through their effort on the Heart of the City and reliable data and networking solutions to support initiative, an effort to enhance the sense of community their success. 540 Delaware Avenue | PO Box 197 | Palmerton, PA 18071 | www.penteledata.net | www.ptd.net | 1.800.281.3564 OUR CUSTOMER EDUCATION CONTESTS CONTEST PHEW! IT’S BEEN A BUSY YEAR! WHEN WE INTRODUCED OUR CUSTOMER EDUCATION CONTESTS IN THE LAST PART OF 2011, WE COULDN’T HAVE KNOWN JANUARY 2013: HOW FANTASTIC THE CUSTOMER RESPONSE WOULD BE. INFACT, MANY OF YOU PenTeleData is giving one lucky HAVE EVEN MADE IT A POINT TO THANK US AND MENTION HOW HELPFUL YOU’VE winner a $100 Amazon Gift Card.

Load more

  4

Copy Link