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THANET OVER FIFTIES FORUM (Toffs) NEWSLETTER: December 2020

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THANET OVER FIFTIES FORUM (Toffs) NEWSLETTER: December 2020 THANET OVER FIFTIES FORUM (TOFFs) NEWSLETTER: December 2020 Dear TOFFs member, article but be aware that there might be links on them that may lead you in the wrong direction. If This has been an extraordinary year; all of our lives you get a phone call from an unknown number don’t have been affected in the most dramatic ways by be frightened to ask for their details, where they’re the coronavirus pandemic. I have been fortunate based and tell them you will ring back.” enough to have been kept busy with the Over Fifties Forums and held our first online forum meeting with If you ring back: two great keynote speakers. • Don’t ring the number you are given nor the one that may be showing on your phone. Our first speaker was Paul Rutterford who has been • If the caller says they are from your bank, use a volunteer presenter at Thanet’s Academy FM for the telephone number on the back of your debit/ more than 8 years. Paul is a good TOFFS ally, credit card. interviewing us and promoting the forum on his • Try ringing a friend before using the phone for Saturday morning show. the call to the alleged scammer - they may not have rung off. Paul said: “What I soon began to realise during the • If possible use a different phone. first lockdown, from hearing about a host of good • If the caller says they are from the Police you news stories, was that the people of Thanet very can ring 101 and ask to speak to the officer by quickly stepped up to volunteer and work together”. name. This will enable you to do a check. Here are some of the stories: • Please do not give out items such as PIN numbers over the phone – banks and other • Bee Bishop, of Bee’s BookShare, could not hold institutions will not request them. her book groups during the lockdown so brought her own delivery service to people. https:// Scams and frauds have always been there. What is beesbookshare.co.uk/about/ new is the use of the internet and telephone systems. But why are older people such a target? • Gordon Road Area Street Scheme (GRASS), Well, 40 - 50 years ago, there were no credit or Cliftonville, was awarded a £22,000 grant for debit cards, many people rented their grocery vouchers which they distributed to accommodation, there was no internet, many had to residents. GRASS was also granted the asset rely upon State Pension when retired and, if you of the Oval Bandstand and Lawns, taking over had a bank account, reliance was placed upon the ownership from Thanet District Council and Bank Manager for everything. We have had to learn securing its future. https://grasscliftonville.org/ the complexities of the internet later in life. We were encouraged to have a company or private pension • Residents came together to improve the and to own our own homes and, as a result, we coastline. Rise up and Clean involved clearing have more disposable income. Also, there is easier the litter at Margate Main Sands. access to loans and overdrafts today. • Our Kitchen on the Isle of Thanet, which What scams are there? To be honest there are too provides food parcels and food for many of the many to list. Basically, if there is a problem in the local food banks, moved into its new shop on world, someone will try to make money out of it. The Margate High Street, providing a hub for message is be on your guard. families. https://ourkitchenontheisleofthanet.org.uk/ Help is available from: Our second speaker was Stephen Kelly, Prevent & Protect Fraud Officer from Kent Police. Steve said: Kent Police: “At present no one knows the true cost of fraud with www.kent.police.uk/fraud one in three crimes being fraud and only 5% of scams being reported. Today, criminals are trained Your own bank’s website in the ‘gift of the gab’. They rely upon pressure and making you panic into rash decisions. They get at Action Fraud: https:// you by your landline, your computer, your mobile www.actionfraud.police.uk/ phone and even the front door. They are wise in The telephone number on the their use of the internet and some programs even back of your credit or debit allow them to choose the STD code and number card. being shown. Websites may look like the genuine How are you Clive also raised this at the Thanet Health and accessing your GP Wellbeing Partnership meeting and the during Covid-19? Chairperson said they would take it back to the digital team. Thanet Over Fifties Forum FREE FINANCIAL would like to hear from you WORKSHOPS as concerns have been raised regarding some of Supporting people through the challenges people are facing, during Covid-19, challenging times in accessing their GP surgery. The Money Charity is a not-for- PLEASE TELL US: profit organisation that has 1. Have you used GP services during Covid-19? been helping people for more than 25 years and is 2. How did you access your GP: funding three financial workshops for Over Fifties i) By telephone? Forum members. For more information, visit ii) Through the GP’s website ‘eConsult’? https://themoneycharity.org.uk/ 3. Were you offered a telephone appointment? 4. Were you offered a video call? The FREE FINANCIAL WORKSHOPS 5. Were you offered a face to face appointment? Tues 12th Jan 2021, 11am: 6. Do you use your GPs online consultation Your Money during provider ‘eConsult’? Challenging Times - this workshop has been Did you know there is the NHS app? (not the designed to help people Covid-19 app) It allows you to: reassess their financial • View your health records and current and past situation in light of the medicines. pandemic. Tips will be • Order repeat prescriptions, see your available shared on budgeting, how to medicines and choose a pharmacy for your make your money work harder and save on prescriptions to be sent to. everyday expenditure and where to go for further • Get health advice. information and support. • Book GP appointments (not all GP surgeries are connected to this app). Tues 19th Jan 2021, 11am: Redundancy & Your Money - redundancy may be a shock or it may be Please let us know how you are getting on as it planned, but whatever the circumstances, there will be good to hear from you. are important decisions to be made. This workshop Email [email protected] or phone Pauline at will discuss the questions people need to ask Kent Coast Volunteering on 07812 487971. themselves before making these decisions and will look at the different options. It will also help people Pauline said: “I regularly attend the Thanet Health think about budgeting and managing any debt they Reference Group (HRG) meetings and I raised my may have. Details of organisations offering support concerns with them and asked for them to be will also be shared. cascaded back to Kent and Medway Clinical Commissioning Group (CCG).” Tues 26th Jan 2021, 11am: Mind Your Money - Clive Hart, Associate Lay Member - Patient & this workshop explores the importance of building Public Engagement (Thanet), NHS Kent & Medway financial resilience and the link between money CCG, wrote to Cathy Finnis, Lay Member for and mental wellbeing. It also encourages people to Patient and Public Engagement for the Kent and think about their relationship with money and how, Medway Clinical Commissioning Group. if necessary, they can begin to challenge this. Clive wrote: “Our group of PPG Chairs from across The workshops will take place via Zoom with a Thanet are concerned re the eConsult system of max. of 20 people per session as this allows time communication with GP's in this district. They for Q&A’s. Places will need to be booked. unanimously agree it is a far too long winded and Attendees will receive a free copy of The Money non-user-friendly system and would really like Charity’s latest Money Manual; a handy guide to practices to look at other possible forms making the most of your money. If you would like of communication if possible. From our to attend but are not confident using Zoom, we are discussions it was clear that virtually more than happy to help you. Please ring Pauline everyone gave up after starting the process and on 07817 487971. even the most tech literate struggled to complete the process or, again, simply gave up later…”. Letter from when lockdown came and were not confident Kent Forums Manager enough to continue learning by experimenting. By Hi, my name is Adam, and I am the far the smallest group, only three to four members, Forums Manager at Engaging Kent. told Janet that it would be too expensive for them. I joined in May 2020 and it was very strange starting a new role in TOFFS should point out that the survey followed lockdown and meeting everyone all the latest rules on privacy and data collection. remotely. My background is in local government So, what can we learn from this survey of and welfare delivery. members? The majority of our members are I manage a team that supports nine Older People’s happily using the internet. The biggest reason for Forums in Kent and assists additional forums: members not being on the internet is they do not want to be, and we will continue to reach out • Mental Health User Voice through the postal service to these members. • Local Mental Health Network However, for members who have clearly indicated • Physical Disability Forum that they would like to use the internet, we now • Foodbanks Forum have a list of their difficulties and will be looking into ideas to help them get online… We have recently started a BAME/Health Inequalities working group.
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