2016 City of Port Orange Citizen Survey Report
April 2016
2016 City of Port Orange Citizen Survey Report
- Table of Contents
- City of Port Orange
Table of Contents
Survey Background and Methodology.................................................................................................1 Demographics............................................................................................................................................4 Fire and Rescue Department...................................................................................................................7 Police Department ....................................................................................................................................9 Parks and Recreation Department.......................................................................................................11 Community Development Department..............................................................................................13 Public Information..................................................................................................................................15 Public Utilities Department..................................................................................................................17 Public Works Department.....................................................................................................................19 General Services......................................................................................................................................22 Quality of Life and Value of Services.................................................................................................25
Value for Services...........................................................................................................................27
Civic Involvement...................................................................................................................................30 City-Wide Goals......................................................................................................................................31 Open-Ended Responses.........................................................................................................................35 Conclusion................................................................................................................................................37 Attachment A – Survey Instrument.....................................................................................................38 Exhibit 1 – 2016 Citizen Survey Comments by District...................................................................56
District 1...................................................................................................................................56 District 2...................................................................................................................................71 District 3...................................................................................................................................82 District 4.................................................................................................................................103 The Following Respondents Did not Know Their District.....................................................123
i
2016 City of Port Orange Citizen Survey Report
- Table of Contents
- City of Port Orange
Tables
Table 1. 2016 Satisfaction with Fire and Rescue Department Services......................................7 Table 2. Five Year History of Fire and Rescue Department Ratings that were Satisfactory or
Table 3. Sample Comments Related to Fire and Rescue Department Services........................8 Table 4. 2015 Satisfaction with Police Department Services........................................................9 Table 5. Five Year History of Police Department Services Ratings that were Satisfactory or
Table 6. Sample Comments Related to Police Department Services........................................10 Table 7. 2016 Satisfaction With the Parks and Recreation Department Services...................11 Table 8. Five Year History of Parks and Recreation Ratings that were Satisfactory or
Table 9. Sample Comments Related to Parks and Recreation Department Services ............12
- Table 10.
- 2016 Satisfaction With Community Development Services ...................................13
Table 11. Higher
Five Year History of Community Development Ratings that were Satisfactory or 13
Sample Comments Related to Community Development......................................14 2016 Satisfaction With Public Information................................................................15
Table 14. Higher
Five Year History of Public Information Ratings that were Satisfactory or 15
Table 15. Table 16. Table 17. Table 18. Table 19. Table 20. Table 21. Table 22.
Sample Comments Related to Public Information...................................................16 2016 Satisfaction With the Public Utilities Department Services..........................17 Five Year History of Public Utilities Ratings that were Satisfactory or Higher..17 Sample Comments Related to Public Utilities ..........................................................18 2016 Satisfaction With the Public Works Department Programs ..........................19 Five Year History of Public Works Ratings that were Satisfactory or Higher ....20 Sample Comments Related to Public Works.............................................................21 2015 Satisfaction With General Services ....................................................................22
Table 24. Table 25. Table 26. Table 27. Table 28.
Sample Comments Related to General Services.......................................................24 2016 Satisfaction With Quality of Life........................................................................25 Five Year History of Quality of Life Ratings that were Satisfactory or Higher ..26 Sample Comments Related to Quality of Life...........................................................27 2016 Value for Service Responses................................................................................27
ii
2016 City of Port Orange Citizen Survey Report
- Table of Contents
- City of Port Orange
Table 29. Table 30. Table 31.
Five Year History of Value for Services......................................................................27 2015 Reponses to Civic Involvement Questions .......................................................30 List of Most Common Words and Phrases Used in Open-Ended Responses......36
Figures
Figure 1. Total Survey Responses 2011 - 2016...................................................................................4 Figure 2. Comparison of Responses and Registered Voters By District .....................................5 Figure 3. Percent of 2016 Survey Respondents by Age Range ......................................................6 Figure 4. Adopted Operating Millage for Volusia County Cities FY 2015-16..........................28 Figure 5. Ad Valorem Taxes Levied Per Capita for Volusia County Cities FY 2015-16..........29 Figure 6. Reponses to Importance of City-Wide Goals ................................................................31 Figure 7. Word Cloud of Most Frequent Words and Phrases Used in the Open-Ended Responses 35
iii
2016 City of Port Orange Citizen Survey Report
- Survey Background and Methodology
- City of Port Orange
Survey Background and Methodology
For over ten years, the City has conducted a Citizen Survey annually as part of
the City’s budgeting process. In previous years, the results have provided
valuable information for measuring how citizens rate the quality and performance of the City’s programs and services. The 2016 Citizen Survey serves as a valuable tool for measuring service performance and soliciting feedback on key budget goals and operating objectives.
During January and February 2016, the City of Port Orange emailed almost 7,000 contacts within the city with a link to the survey. Other notifications about the
survey included: links from the City’s website, twitter posts, Facebook posts, and
actual posters. Respondents were given the opportunity to complete surveys on paper, and the City received two responses in this fashion.
This year was the first year the City used SurveyMonkey to facilitate the Citizen Survey. This was an efficient and effective method to collect responses and it aided in the analytical process. In addition, the SurveyMonkey subscription can now be used (and is in fact already being used) to help gather additional helpful data throughout the year.
Individuals accessed the 2016 Citizen Survey 2,161 times, however the number of valid responses was 1,878. This reduced amount is due mostly to a large number of people who accessed the survey, but did not answer any questions.
Regardless, the 1,878 responses is a 62% increase over last year’s 1,160 responses.
The survey instrument was designed to solicit between 77 and 78 responses to questions (depending on how people answered queries) that could be easily answered and would provide meaningful information. The questions were grouped by the following categories:
1
2016 City of Port Orange Citizen Survey Report
- Survey Background and Methodology
- City of Port Orange
Demographics Fire Rescue Police Parks and Recreation Community Development Public Information Utilities Public Works General Services Overall quality of life Value of services Level of civic involvement City-wide goals
The 2016 survey instrument is shown in Attachment A and is similar in content
to the previous year’s survey instrument, except that the tax rate was updated,
an additional question was added regarding social media, and staff reintroduced
new questions related to the City’s goals.
In evaluating City programs and services, citizens were asked to rate their level of satisfaction with each. The satisfaction levels were ranked using a five-point scale ranging from a “very low” level of satisfaction to a “very high” level of satisfaction. The survey instrument allowed participants to answer “Don’t Know,” to those questions for which they were unable to provide a response.
In 2008, a property tax question was added to gauge citizens’ opinions regarding
property taxes a typical homeowner pays for City provided services in comparison with the value they receive for their money. Participants were asked
to rate value of services ranging from “poor value” to “excellent value”.
