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Download Annual Report 2018-2019 (English) LIVE WITH ignity over Park Hospice D ANNUAL REPORT 2018-2019 LEAVE WITH 03 At Dover Park Hospice, we embrace the inevitable The Power with positivity. of Positivity We walk alongside our patients and caregivers to help them overcome their fear and uncertainty and make every moment matter. 04 05 OUR CLINICAL TEAM COMPRISING MEDICAL, NURSING, SOCIAL WORK AND PSYCHOSOCIAL THE DETERMINATION OF OUR PATIENTS REFLECTS THEIR NEVER-GIVE-UP ATTITUDE. Our Palliative SERVICES, PALLIATIVE REHABILITATION, IS DRIVEN WITH ONE GOAL – PROVIDING THE BEST CARE Rehabilitation team of physiotherapists and occupational therapists work with the patients to AND SUPPORT FOR PATIENTS AND THEIR FAMILIES. At Dover Park Hospice, our priority is the well- retain their mobility and independence as best as possible. Palliative rehabilitation also enables the being of our patients. The multi-disciplinary team assesses, discusses and plans for the care of the patients to fulfil their wishes such as going on an outing or being able to sit up and have a meal with patients including caregivers. their family. 06 07 WITH FUN-FILLED ACTIVITIES LINED UP TO DELIGHT OUR PATIENTS, THERE IS NEVER A DULL BY PROVIDING A LISTENING EAR TO FAMILIES AND CAREGIVERS, WE HOPE TO BECOME SOMEONE MOMENT AT DOVER PARK HOSPICE. We have different activities planned out for our patients every THEY CAN DEPEND ON. Our Social Work and Psychosocial team of medical social workers, art and week, enabling them to live their life to the fullest. Some of the activities include Lim Kopi Sessions, music therapists, and pastoral counsellor, work closely with patients and caregivers in providing Namaste Care, Patients’ Outings and Massage Services. social, emotional and spiritual support. At times, we also explore the possibilities of legacy building with our patients in reflecting on their lives and creating lasting memories for family members. 08 09 OUR VOLUNTEERS ARE AN INTEGRAL AND VALUED PART OF THE TEAM. There are many ways for THE DAUNTLESS ATTITUDE OF OUR PATIENTS DURING THE MOST DAUNTING TIME HAS NEVER FAILED one to contribute and make a difference. At Dover Park Hospice, we have 18 dedicated groups TO INSPIRE US. Our patients’ dauntless spirit had taught us many valuable life lessons. Undeterred, of volunteers who go the extra mile to meet the needs of our Hospice, as well as the physical, their optimism and fighting spirit inspire and uplift people around them. emotional and spiritual needs of our patients and are always there to brighten our patients’ day. 10 11 Our Mission To provide comfort, relief of symptoms and palliative care to patients with advanced disease regardless of age, race or religion, Our Mission, Vision and to support the grieving families. and Core Values Our Vision To be the Centre of Excellence for Palliative Care Services, Education and Research. Our Core Values Excellence, Team Work and Compassionate Care Contents Live with Dignity, Leave with Dignity 01 DPH Education and Research 50 Spearheading Best Practices and DPH Mission, Vision and 10 Care for Patients and Caregivers Core Values Caregiver Story – Mr Jayson Lin Content Page 12 56 Community Engagement Message from the Chairman 14 58 Bringing People Together Message from the CEO 16 Patient Story – Mdm Ng Gek Leng 61 Governing Council 18 FY 2018-19 Donors List 63 Corporate Information 22 FY 2018-19 Financial Highlights 68 Corporate Governance 24 DPH Clinical Programmes 38 and Services Providing Holistic Palliative Care Statistics – Inpatient, Home Care, 42 Programme Dignity Patient Story – Mr Yang Qing Bin 48 14 15 The Council is committed to 2. Enhancing Our Information cause for palliative care. As we developing and sustaining DPH’s Technology (IT) Systems forge ahead, let us not forget the core values of compassionate Our IT Committee provides hard work that has been put into care, excellence and team direction and guidance in and the many people behind the work. Initiatives undertaken in enhancing our IT system so as to success of where we are today. 2018/2019 with this end in improve work processes and to mind were: provide useful information to our With this, I would like to thank management and clinicians in a all staff, volunteers, donors 1. Maintaining Good cost-efficient manner. and partners for your collective Governance efforts in enhancing care for MESSAGE FROM THE Good governance is at the heart In 2018, we implemented a new our patients so that they would of successful organisations; Customer Relations Management live a meaningful life to the end. it increases trust with our system to improve the workflow Together, let us continue to stakeholders and the public, of volunteer management and work towards providing quality encourages positive behaviour fundraising. This has provided palliative care and enhancing the CHAIRMAN among our staff and volunteers our teams with an efficient quality of lives for our patients and provides a strong foundation tool to manage volunteers and and caregivers. for sustainability. donors and helped increase work efficiency and service satisfaction. Our Executive Committee Dover Park Hospice (DPH) was We began the year with a and Council take an austere 3. Attracting and Retaining As we forge ahead, a 40-bed inpatient hospice in special visit by the President stand in their leadership and Talents 2008. We are now a provider of Singapore, Madam Halimah oversight roles in ensuring good With the growing demand for “let us not forget the of comprehensive palliative Yacob to our Hospice on 29 governance so as to protect and trained healthcare workers, services, offering home and January 2019. During her visit, create value for our patients, challenges abound in recruiting Robert Chew hard work that has day care services, in addition Madam Halimah toured our employees, volunteers and and retaining staff. Chairman been put into and the to operating 50 inpatient inpatient wards, where she community. We identified Dover Park Hospice beds. Partnering with National met and interacted with some key areas of our strategy and Our Human Resource Committee many people behind Healthcare Group (NHG) and of the patients, caregivers and operations to address current has supported the design of a Nanyang Technological University staff. As we made our rounds, and emerging opportunities competitive and equitable salary the success of where (NTU) Lee Kong Chian School of heart-warming stories of the and risks given the changing scale and benefits scheme in we are today. Medicine, we set up the Palliative unrelenting hard work and healthcare landscape. line with developments in the Care Centre for Excellence in dedication of our staff and healthcare and social sectors. Research and Education in 2017 volunteers were shared with Our Audit Committee has They have also instituted a review to strengthen capabilities in end- the President. put in place enterprise risk of performance indicators to of-life care. management measures to help improve recognition of individual ” Indeed, underpinning our mitigate risks in governance. and team performance. A Having been on the Council of endeavour to be a centre of With the introduction of the new staff retreat and an executive DPH for 10 years, I have had excellence for palliative care Charities (Electronic Transactions team retreat were held at the the privilege of working with services, education and research, Service) Regulations in April this beginning of the year to review DPH’s founders, Dr Seet Ai Mee is our people – 134 staff and 450 year, we have relooked at our our strategy and operations, and Dr Jerry Lim, alongside the volunteers. Since my first year compliance in electronic filing improve communications and dedicated and diverse group of as a Council member in DPH, I of annual submissions and strengthen team work. Council members. Last year, I have witnessed the camaraderie applications, to ensure that we had the honour of becoming the of our staff and volunteers, are aligned, above and beyond We are grateful to those who Chairman of DPH. working together to deliver the Commissioner of Charities’ have shown their support and compassionate and quality care (COC) new regulations. remained committed to our to our patients. 16 17 diseases and advanced dementia, caregivers, we have refurbished such as polyclinics, community to better support terminally-ill. our inpatient wards so as to hospitals, nursing homes, day provide a more comfortable care and home care services in As we are preparing for our place for our patients and family the same catchment to build an move to our new facility at the members. ecosystem of care in providing Integrated Care Hub in 2021, seamless delivery of services we are excited to expand our Growth, Development across institutions. suite of palliative care services in and Excellence doubling our inpatient capacity We are not one to rest on our We are grateful for your immense from 50 to 100 inpatient beds, laurels. In our endeavour to support and may we continue to MESSAGE FROM THE expanding our Home Care better serve our patients and journey together and alongside services to serve 300 home care pursue professional excellence, our patients to enable them to patients and 30 day care patients. we believe in building capabilities lead a meaningful life to the end. of our staff through continuous Recognising the increased learning, upskilling and trainings. In this year’s Annual Report, CEO importance of palliative we have decided to see the rehabilitation and changing I am proud of the recognitions inevitable through the sheer needs of our patients, we have and achievements of our clinical resilience, strength and resolve grown our palliative rehabilitation team as they continue in their of our patients and caregivers into a team of four consisting of passion and dedication in the whom we have the privilege to In 2018, we were occupied with programme in April this year, our own full time occupational work they do.
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