LIVE WITH ignity over Park Hospice D ANNUAL REPORT 2018-2019 LEAVE WITH 03

At Dover Park Hospice, we embrace the inevitable The Power with positivity. of Positivity We walk alongside our patients and caregivers to help them overcome their fear and uncertainty and make every moment matter. 04 05

OUR CLINICAL TEAM COMPRISING MEDICAL, NURSING, SOCIAL WORK AND PSYCHOSOCIAL THE DETERMINATION OF OUR PATIENTS REFLECTS THEIR NEVER-GIVE-UP ATTITUDE. Our Palliative SERVICES, PALLIATIVE REHABILITATION, IS DRIVEN WITH ONE GOAL – PROVIDING THE BEST CARE Rehabilitation team of physiotherapists and occupational therapists work with the patients to AND SUPPORT FOR PATIENTS AND THEIR FAMILIES. At Dover Park Hospice, our priority is the well- retain their mobility and independence as best as possible. Palliative rehabilitation also enables the being of our patients. The multi-disciplinary team assesses, discusses and plans for the care of the patients to fulfil their wishes such as going on an outing or being able to sit up and have a meal with patients including caregivers. their family. 06 07

WITH FUN-FILLED ACTIVITIES LINED UP TO DELIGHT OUR PATIENTS, THERE IS NEVER A DULL BY PROVIDING A LISTENING EAR TO FAMILIES AND CAREGIVERS, WE HOPE TO BECOME SOMEONE MOMENT AT DOVER PARK HOSPICE. We have different activities planned out for our patients every THEY CAN DEPEND ON. Our Social Work and Psychosocial team of medical social workers, art and week, enabling them to live their life to the fullest. Some of the activities include Lim Kopi Sessions, music therapists, and pastoral counsellor, work closely with patients and caregivers in providing Namaste Care, Patients’ Outings and Massage Services. social, emotional and spiritual support. At times, we also explore the possibilities of legacy building with our patients in reflecting on their lives and creating lasting memories for family members. 08 09

OUR VOLUNTEERS ARE AN INTEGRAL AND VALUED PART OF THE TEAM. There are many ways for THE DAUNTLESS ATTITUDE OF OUR PATIENTS DURING THE MOST DAUNTING TIME HAS NEVER FAILED one to contribute and make a difference. At Dover Park Hospice, we have 18 dedicated groups TO INSPIRE US. Our patients’ dauntless spirit had taught us many valuable life lessons. Undeterred, of volunteers who go the extra mile to meet the needs of our Hospice, as well as the physical, their optimism and fighting spirit inspire and uplift people around them. emotional and spiritual needs of our patients and are always there to brighten our patients’ day. 10 11

Our Mission

To provide comfort, relief of symptoms and palliative care to patients with advanced disease regardless of age, race or religion, Our Mission, Vision and to support the grieving families. and Core Values Our Vision To be the Centre of Excellence for Palliative Care Services, Education and Research.

Our Core Values

Excellence, Team Work and Compassionate Care Contents

Live with Dignity, Leave with Dignity 01 DPH Education and Research 50 Spearheading Best Practices and DPH Mission, Vision and 10 Care for Patients and Caregivers Core Values Caregiver Story – Mr Jayson Lin Content Page 12 56 Community Engagement Message from the Chairman 14 58 Bringing People Together Message from the CEO 16 Patient Story – Mdm Ng Gek Leng 61 Governing Council 18 FY 2018-19 Donors List 63 Corporate Information 22 FY 2018-19 Financial Highlights 68 Corporate Governance 24 DPH Clinical Programmes 38 and Services Providing Holistic Palliative Care Statistics – Inpatient, Home Care, 42 Programme Dignity Patient Story – Mr Yang Qing Bin 48 14 15

The Council is committed to 2. Enhancing Our Information cause for palliative care. As we developing and sustaining DPH’s Technology (IT) Systems forge ahead, let us not forget the core values of compassionate Our IT Committee provides hard work that has been put into care, excellence and team direction and guidance in and the many people behind the work. Initiatives undertaken in enhancing our IT system so as to success of where we are today. 2018/2019 with this end in improve work processes and to mind were: provide useful information to our With this, I would like to thank management and clinicians in a all staff, volunteers, donors 1. Maintaining Good cost-efficient manner. and partners for your collective Governance efforts in enhancing care for MESSAGE FROM THE Good governance is at the heart In 2018, we implemented a new our patients so that they would of successful organisations; Customer Relations Management live a meaningful life to the end. it increases trust with our system to improve the workflow Together, let us continue to stakeholders and the public, of volunteer management and work towards providing quality encourages positive behaviour fundraising. This has provided palliative care and enhancing the CHAIRMAN among our staff and volunteers our teams with an efficient quality of lives for our patients and provides a strong foundation tool to manage volunteers and and caregivers. for sustainability. donors and helped increase work efficiency and service satisfaction. Our Executive Committee Dover Park Hospice (DPH) was We began the year with a and Council take an austere 3. Attracting and Retaining As we forge ahead, a 40-bed inpatient hospice in special visit by the President stand in their leadership and Talents 2008. We are now a provider of Singapore, Madam Halimah oversight roles in ensuring good With the growing demand for “let us not forget the of comprehensive palliative Yacob to our Hospice on 29 governance so as to protect and trained healthcare workers, services, offering home and January 2019. During her visit, create value for our patients, challenges abound in recruiting Robert Chew hard work that has day care services, in addition Madam Halimah toured our employees, volunteers and and retaining staff. Chairman been put into and the to operating 50 inpatient inpatient wards, where she community. We identified Dover Park Hospice beds. Partnering with National met and interacted with some key areas of our strategy and Our Human Resource Committee many people behind Healthcare Group (NHG) and of the patients, caregivers and operations to address current has supported the design of a Nanyang Technological University staff. As we made our rounds, and emerging opportunities competitive and equitable salary the success of where (NTU) Lee Kong Chian School of heart-warming stories of the and risks given the changing scale and benefits scheme in we are today. Medicine, we set up the Palliative unrelenting hard work and healthcare landscape. line with developments in the Care Centre for Excellence in dedication of our staff and healthcare and social sectors. Research and Education in 2017 volunteers were shared with Our Audit Committee has They have also instituted a review to strengthen capabilities in end- the President. put in place enterprise risk of performance indicators to of-life care. management measures to help improve recognition of individual ” Indeed, underpinning our mitigate risks in governance. and team performance. A Having been on the Council of endeavour to be a centre of With the introduction of the new staff retreat and an executive DPH for 10 years, I have had excellence for palliative care Charities (Electronic Transactions team retreat were held at the the privilege of working with services, education and research, Service) Regulations in April this beginning of the year to review DPH’s founders, Dr Seet Ai Mee is our people – 134 staff and 450 year, we have relooked at our our strategy and operations, and Dr Jerry Lim, alongside the volunteers. Since my first year compliance in electronic filing improve communications and dedicated and diverse group of as a Council member in DPH, I of annual submissions and strengthen team work. Council members. Last year, I have witnessed the camaraderie applications, to ensure that we had the honour of becoming the of our staff and volunteers, are aligned, above and beyond We are grateful to those who Chairman of DPH. working together to deliver the Commissioner of Charities’ have shown their support and compassionate and quality care (COC) new regulations. remained committed to our to our patients. 16 17

diseases and advanced dementia, caregivers, we have refurbished such as polyclinics, community to better support terminally-ill. our inpatient wards so as to hospitals, nursing homes, day provide a more comfortable care and home care services in As we are preparing for our place for our patients and family the same catchment to build an move to our new facility at the members. ecosystem of care in providing Integrated Care Hub in 2021, seamless delivery of services we are excited to expand our Growth, Development across institutions. suite of palliative care services in and Excellence doubling our inpatient capacity We are not one to rest on our We are grateful for your immense from 50 to 100 inpatient beds, laurels. In our endeavour to support and may we continue to MESSAGE FROM THE expanding our Home Care better serve our patients and journey together and alongside services to serve 300 home care pursue professional excellence, our patients to enable them to patients and 30 day care patients. we believe in building capabilities lead a meaningful life to the end. of our staff through continuous Recognising the increased learning, upskilling and trainings. In this year’s Annual Report, CEO importance of palliative we have decided to see the rehabilitation and changing I am proud of the recognitions inevitable through the sheer needs of our patients, we have and achievements of our clinical resilience, strength and resolve grown our palliative rehabilitation team as they continue in their of our patients and caregivers into a team of four consisting of passion and dedication in the whom we have the privilege to In 2018, we were occupied with programme in April this year, our own full time occupational work they do. Key awards be part of their journey. We hope We are not one to rest the planning and operation of our which acts as a complementary therapist, physiotherapist received by our staff include the their stories will inspire you as long-awaited Day Care, located in service to our Home Care and therapy assistants. While Nurses’ Merit Award, Community much as they have spurred us. “ on our laurels. In our the new wing of the Hospice. service for caregiver respite palliative rehabilitation is not new Care Excellence Award, and brings community life to us, having our own team has Healthcare Humanity Awards endeavour to better Against the backdrop of an to patients at home. It offers enabled us to better serve and and Merit award for Quality serve our patients and increased demand for palliative social-based activities such as provide quality care for patients Improvement (QI) project. care and the overlap of services karaoke, mahjong, board games with a need in this area. pursue professional provided by various healthcare and therapy sessions such as Collaboration and institutions and community care art, music and rehabilitative At the same time, in catering Partnerships excellence, we believe partners, we remain steadfast sessions that focus on the to the spiritual needs of our We cannot extend our mission in building capabilities and focus in filling in the gaps psycho-emotional and physical patients to find meaning and of providing comfort, relief of Timothy Liu to provide an integrated model well-being of the patients. The connections towards the end symptoms and palliative care Chief Executive Officer of our staff through of care to cater to the changing addition of our Day Care provides of their lives, we have our first to our patients and expand the and growing needs of our diverse integrated care for our patients full-time pastoral counsellor who reach of our services without continuous learning, group of patients and caregivers. to ensure continuity of care in a came on board in January 2019. the belief and dedication of our upskilling and seamless manner over time and Our Social Work and Psychosocial staff and partners - volunteers, One-Stop Service in different care settings. Services team has also added two donors, caregivers and trainings. Aligning with our person-centred new initiatives – Namaste Care community partners in various care model for our patients, we Changes and Expansion and Project Lim Kopi to enhance disciplines. strive towards being a one-stop In addition to predominantly the social and mental well-being palliative care service provider serving cancer patients, we are of our patients and caregivers. We partner the Central Health - offering inpatient, home and expanding our capabilities to We also have our first full-time Cluster within the National ” centre-based care. serve non-cancer patients such pharmacist who joined us in Healthcare Group led by Tan Tock as those with chronic obstructive March 2019. Seng Hospital in working towards We have recently piloted pulmonary disease (COPD), better integration of services not and operated our Day Care congestive heart failures, renal To provide a more comfortable only with acute hospitals, but place for our patients and also with community partners 18 19

GoverningFY2018-19 Mr Low Chee Wah Ms Woo E-Sah Mr Chey Chor Wai Assistant Honorary Secretary Honorary Treasurer Assistant Honorary Treasurer Vice Chairman, Audit & Date of Last Election Chairman, Investment Committee Governance Committee 11 August 2018 Date of Last Election Council Vice Chairman, Building & 11 August 2018 Occupation Development Committee Partner Occupation Date of Last Election RSM Singapore Consultant 11 August 2018 Occupation Head Retail & Commercial Frasers Property

Mr Robert Chew Ms Angelene Chan Ms Ong Ai Hua Prof Ho Yew Kee Mr Lester Lee Dr Kwa Chong Teck Chairman Vice Chairman Honorary Secretary Chairman, Audit & Chairman, Communications Co-Chairman, Fundraising Governing Council Chairman, Building & Date of Last Election Governance Committee & Outreach Committee Committee Date of Last Election Development Committee 19 August 2017 Date of Last Election Date of Last Election Vice Chairman, Human 19 August 2017 Date of Last Election Occupation 11 August 2018 19 August 2017 Resource Committee Occupation 19 August 2017 Company Group Chairman Occupation Occupation Date of Last Election Managing Partner Occupation Janssen Asia Pacific Associate Provost Director 27 August 2016 iGlobe Partners Chief Executive Officer (Skills Future & Staff Development) Optimal E-Marketing Occupation DP Architects Pte Ltd Singapore Institute of Technology Senior Adviser National Dental Centre Singapore 20 21

Dr Karen Soh Dr Seet Ju Ee Col (Retired) Rupert Gwee Ms Marlene Foo Dr Wu Huei Yaw Co-Chairman, Fundraising Chairman, Human Resource Chairman, Information Technology Member Member Committee Committee Committee Date of Last Election Date of Last Election Date of Last Election Date of Last Election Date of Last Election 11 August 2018 19 August 2017 11 August 2018 27 August 2016 11 August 2018 Occupation Occupation Occupation Occupation Occupation Retired Senior Consultant Medical Director Consultant Director Palliative Care, Tan Tock Seng Prive Clinic National University Hospital Ministry of Home Affairs Hospital Pte Ltd

Honorary Council Members

Dr Jeremy Lim Ms Kemmy Lim Ms Diane Chen Dan Dr Seet Ai Mee Dr Jerry Lim Chairman, Medical Professional Chairman, Volunteers’ Committee Member Honorary Council Member Honorary Council Member Audit Committee Date of Last Election Date of Last Election Date of Last Election Date of Last Election Date of Last Election 27 August 2016 27 August 2016 Not Required Not Required 27 August 2016 Occupation Occupation Occupation Occupation Occupation Adjunct Lecturer Senior Vice President, Financial Retired Retired Doctor Partner Singapore Polytechnic Planning & Analysis Oliver Wyman Group Finance Sembcorp Industries Ltd 22 23

CORPORATE

Registration Governing Council Members Co-Chairman, Fundraising General Declaration Conflict of Interests know basis is given access to or Dover Park Hospice (“DPH”) is Chairman Committee Nomination and Appointment of All Council members and staff will handle personal data. DPH registered as a Voluntary Welfare Mr Robert Chew Dr Kwa Chong Teck Council Members of DPH are required to read, provides regular training to all staff Organisation in accordance Dr Karen Soh All Council members were understand the conflict of on this Policy and to keep them with the Singapore Societies Vice Chairman nominated and appointed to interest policy in place and make abreast of any new developments Act, Chapter 311. The Hospice is Chairman, Building & Chairman, HR Committee Council at the 26th Annual General full disclosure of any interests, in privacy laws and regulations in registered as a charity under the Development Committee Dr Seet Ju Ee Meeting held on 11 August 2018. relationships and holdings that Singapore. Singapore Charities Act, Chapter Ms Angelene Chan All Council members declared that could potentially result in a conflict 37. The Hospice is approved as an Chairman, IT Committee they are neither undischarged of interest. When a conflict of Please visit DPH website at Institutions of a Public Character Honorary Secretary Col (Ret), Rupert Gwee bankrupts nor have they been interest, real or perceived arises, www.doverpark.sg for further (IPC) under the provisions of the Ms Ong Ai Hua convicted of any offence in a court Council members/staff will not details on the data protection policy. Income Tax Act. The Hospice’s Chairman, Medical Professional of law. participate in decision making and tax exempt status has been Assistant Honorary Secretary Audit Committee approvals of transactions to which extended from 1 October 2017 Mr Low Chee Wah Dr Jeremy Lim Governance Evaluation they have a conflict of interest. to 30 September 2020. Checklist Honorary Treasurer Chairman, Volunteers DPH falls under the Advanced Privacy Policy Registered Address Ms Woo E-Sah Committee Tier of Guidelines for purposes of To ensure that personal 10 Jalan Tan Tock Seng Ms Kemmy Lim the Code of Governance (Code) information is secure, DPH Singapore 308436 Assistant Honorary Treasurer for Charities and Institutions enforces the Privacy and Security & Chairman, Investment Members of a Public Character as the guidelines according to the Unique Entity Number Committee Ms Diane Chen Dan Advanced Tier covers larger Personal Data Protection Act 2012. S92SS0138D Mr Chey Chor Wai Ms Marlene Foo IPCs with gross annual receipts Dr Wu Huei Yaw or total expenditure of $10 DPH takes precautions to Auditors Chairman, Audit & Governance million or more in each of its two safeguard personal information External Auditor: KPMG LLP Committee Honorary Council Members immediate preceding financial against loss, theft, misuse, as Internal Auditor: Nexia TS Pte Ltd Prof Ho Yew Kee Dr Seet Ai Mee years. DPH has complied with the well as against unauthorised Dr Jerry Lim relevant guidelines as stipulated access, collection, use, disclosure, Banker Chairman, Communications & in the Code. Full checklist can be copying, modification, disposal, or DBS Bank Ltd Outreach Committee Property Trustees obtained at the Charity Portal similar risks. DPH imposes very Mr Lester Lee Mr Robert Chew (www.charities.gov.sg) and page strict sanction controls and only Fund Manager Mr Chey Chor Wai 33-36 of this report. authorised staff on a need-to- UOB Asset Management Ltd 24 25

STATEMENT OF CORPORATE GOVERNANCE

Dover Park Hospice (DPH) as an Institution of outcome and benefits to the patients, their 6. The Council ensures that there is a good 3. The Chairman approves the agenda for a Public Character (IPC) is committed to good families and the community that DPH serves balance between continuity, renewal and Council meetings and exercises control governance and management practices as it seeks 4. Monitoring the prudent use of funds and to compliance with regulatory requirements. over the quality, quantity and timeliness of to comply with the Charity and IPC regulations and ensure financial sustainability of DPH in the 7. There is a formalised process for the information flow between the Council and Code of Governance for Charities and Institutions long term appointment/re-appointment of Council management. of a Public Character (Code). The Council takes the 5. Evaluating the performance of top members. 4. The CEO manages the business of DPH and view that it is in the best interest of DPH to practise management 8. Council members are required to perform an implements the Council’s decisions. The CEO a high standard of corporate governance. DPH is 6. Devising and soliciting philanthropic giving. annual self-evaluation to assess the Council’s is assisted by a management team. also committed to improving its governance and performance and effectiveness. management practices as a responsible IPC. DPH 2. Council Composition and Membership 9. All Council members are elected at DPH’s 4. Council’s Evaluation falls under the Advanced Tier of Guidelines for the 1. The Council comprises of 2 Honorary Council Annual General Meeting to be held in August. 1. The Council has implemented Council’s purposes of the Code. members and 17 Council members. No staff They are required to stand in for re-election Evaluation on Governance since 2016 to members sit in the Council. at least once every 2 years. examine the Council’s performance and 1. The Governing Council 2. In recognition of the Founding members’ 10. Under the Constitution of DPH, no find ways to improve its effectiveness. The 1.1 Council Governance contributions to DPH, the 2 Honorary Council Council members shall serve more than 6 self-assessment questionnaire provides The Council of DPH is the Board and its members need not have to stand for election consecutive years. However, they may be re- the Council the opportunity to self-reflect primary role is to ensure compliance with at General Meetings. They are allowed to nominated after a break of at least one year. and provide necessary feedback for DPH’s Constitution and all relevant laws and attend all meetings but they do not have any 11. The Honorary Treasurer and Assistant improvements. regulations. The Council ensures that DPH is well voting rights. Honorary Treasurer have a 2-year term. They run and continues to operate in an effective, 3. The Council Chairman ensures that the may be re-appointed to that position after a 5. Enterprise Risk Management credible and sustainable manner. Its primary Council consists of individuals with the break of one year. 1. The Council appoints the Audit and responsibility is to promote the long term relevant complementary core competencies Governance Committee (AC) to oversee interest of DPH in accordance with its mission. so that they are able to bring to Council a 3. Chairman and Chief Executive Officer (CEO) the risk management. The AC reviews the degree of diversity, viewpoints, expertise and 1. The roles of the Chairman and CEO are overall adequacy and effectiveness of risk 1.2 The Council’s roles and responsibilities include: experiences. separate and their responsibilities are management and internal control systems. 1. Overseeing the mission and strategy 4. All Council members are required to declare defined to ensure a balance of power and 2. The Management is responsible for the development process their conflict of interest at the earliest authority within DPH. effective implementation of risk management 2. Ensuring compliance with all regulations opportunity. 2. The Chairman manages the governance of strategies, policies and processes to facilitate pertaining to good governance 5. All Council members are volunteers and are the Council and the sub-committees to set the the achievement of DPH’s operational and 3. Accounts for DPH’s performance so that the not remunerated for their services at DPH. strategic direction, vision and mission of DPH. strategic objectives. Key risks are identified, efforts and resources deliver the desired addressed and reviewed on an ongoing basis and mitigated risks where possible. 26 27

3. The CEO will report to the AC on the progress Roles and Responsibilities 3. The BDC liaises with the building consultant 14. Information Technology Committee (ITC) of the ERM on a periodic basis. Thereafter, of Sub-committees and contractor(s) on the Building Design Brief 1. The ITC formulates and drives the the AC will report to the Council. and monitors the progress of the building implementation of an integrated Information 7. Audit and Governance Committee (AC) project and timeline. and Technology Strategy which will be 6. Council Meetings 1. The AC oversees the audit by reviewing the 4. The BDC meets at least once a month. consistent with and supporting the national 1. The Council meets quarterly during the work quality, timeliness and effectiveness of the Information Technology (IT) efforts led by year that starts from August to July of each financial reporting process and internal 10. Communications and Outreach MOH Holdings. year. The Council has met on the following controls. In addition, it also assumes the role Committee (COC) 2. The ITC helps DPH to leverage IT in dates: of risk management for DPH. It considers 1. The COC sets the overall communication enhancing various aspects of its operations • 11 August 2018 the types of risk faced by DPH and the policies, protocols and guidelines for DPH. such as patients’ records and management, • 27 November 2018 risk mitigations being implemented by the 2. The COC sets the objectives, strategies and knowledge management and other areas • 26 March 2019 management. KPIs and provides advice on the development that IT may determine as useful. • 23 July 2019 2. KPMG LLP was appointed as the external of a comprehensive digital and social media 3. The ITC meets at least 4 times a year. strategy. The Council members’ attendance at the auditor whereas Nexia TS Pte Ltd was appointed as the internal auditor. These 3. The COC meets at least 4 times a year. 15. Investment Committee (IC) Council meetings for the period of August 1. The IC sets the objectives, strategies and 2018 to July 2019 are as follow: auditors report directly to the AC. 3. Audit partners in charge of DPH are changed 11. Executive Committee (EXCO) policies on the management of investments. every five years. 1. The EXCO oversees the operations of DPH. They oversee DPH’s investible funds. No. of 4. The AC meets at least 3 times a year. 2. Both the CEO and Medical Director report to 2. An Investment Policy Statement (IPS) governs Meetings the EXCO and update them on the operations the management of the investible funds Name of Council Members Attended 8. Appointment and Nomination Committee and development of DPH. and it is approved by the Council upon 1. Mr Robert Chew 4/4 (ANC) 3. The EXCO reviews and approves all matters recommendation by IC. 2. Ms Angelene Chan 4/4 1. The ANC is responsible for evaluating such as annual budget, strategies and 3. The IC ensures that the Fund Manager 3. Ms Ong Ai Hua 2/4 suitable candidates for DPH’s Council as well policies before they are tabled for Council’s manages the DPH investible funds in approval. accordance with the IPS. 4. Mr Low Chee Wah 1/4 as the sub-committees under the Council. 2. To ensure that new Council members have 4. The EXCO meets at least 6 times a year. 4. The IC meets at least 4 times a year. 5. Ms Woo E-Sah 1/4 sufficient knowledge about palliative care, 6. Mr Chey Chor Wai 3/4 the CEO provides an induction programme 12. Fundraising Committee (FRC) 16. Medical Professional Audit Committee 7. Prof Ho Yew Kee 3/4 to all new Council members. Suitable courses 1. The FRC provides strategic directions (MPAC) for fundraising in ensuring that all 1. The MPAC oversees the quality and 8. Mr Lester Lee 2/4 from the National Council of Social Services fundraising activities comply with regulatory assurance of the professional medical and 9. Dr Kwa Chong Teck 2/4 (NCSS) on Governance are forwarded to Council members for their participation as requirements. nursing services provided by DPH. 10. Dr Karen Soh 1/4 deemed necessary. 2. The FRC also provides guidance to the 2. The MPAC monitors the clinical quality 11. Dr Seet Ju Ee 4/4 3. The ANC meets at least once a year. management in hosting major events such as and governance to ensure proper policies Charity Golf and Gala Dinner. and procedures are in place to provide the 12. Col (Ret) Rupert Gwee 4/4 3. The FRC meets up to five times a year. highest standard of patient care. 13. Dr Jeremy Lim 4/4 9. Building and Development Committee (BDC) 1. The BDC obtains user requirements 3. The MPAC also encourages clinical research, 14. Ms Kemmy Lim 3/4 from the various hospice stakeholders 13. Human Resources Committee (HRC) in-house research proposals and monitors 15. Ms Diane Chen 2/4 for endorsement by EXCO and Council 1. The HRC is responsible for establishing the the research activity. Human Resource policies, manpower needs 4. The MPAC meets at least 4 times a year. 16. Ms Marlene Foo 3/4 before submitting to the Hospital Planning and practices of DPH so that they are in line 17. Dr Wu Huei Yaw 4/4 Committee (HPC). 2. The BDC works with HPC on user with the vision and mission of DPH. 17. Volunteers Committee (VC) requirements, legal arrangements, costs and 2. The HRC recommends and sets 1. The VC ensures that the volunteers activities funding matters and inputs from EXCO and remuneration of key staff to be approved by meet the vision and mission of DPH so as to Council for inclusion in the Building Design the Council. benefit both the patients and DPH. Brief for DPH at the Integrated Care Hub 3. The HRC meets at least 4 times a year. 2. The VC meets at least 5 times a year. (ICH). 28 29

18. Whistle-blowing Policy 4. The annual remuneration of the Hospice’s 1. DPH has a whistle-blowing policy to allow three highest paid staff is disclosed in the OUR staff, suppliers, contractors, partners and bands of $100,000 are as follows: other stakeholders to raise concerns or report malpractices and misconducts to the Remuneration Bands FY 2019 FY 2018 relevant authority in DPH. The policy aims to $100,001 to $200,000 2 1 COMMITTEES encourage the reporting of such matters in good faith, with the confidence that persons $200,001 to $300,000 1 2 making such reports will be treated fairly and with due follow-up action. All whistle-blow 5. There is no paid staff who is a close member reports, including the identity of the whistle- of the family of the Chief Executive Officer or Dover Park Hospice’s • Mr Timothy Liu • Ms Woo E-Sah blower will be treated with confidentiality. Council members receiving more than $50,000 Committees (Management) (Honorary Treasurer) There is no known whistle-blow report in the in remuneration during the financial year. 1. Appointment and Nomination • Dr Ong Wah Ying • Mr Chey Chor Wai financial year ended 31 March 2019. 6. In the financial year ended on 31 March 2019, Committee (Management) (Assistant Honorary the Hospice did not make any loan or grant • Mr Robert Chew (Chairman) Treasurer) 19. Reserve Policy to any third parties. • Ms Angelene Chan 4. Communications and The Council has established a reserve policy for • Ms Ong Ai Hua Outreach Committee 6. Fundraising Committee DPH by using the unrestricted net liquid assets • Mr Lester Lee (Chairman) • Dr Kwa Chong Teck available to meet expenditure obligations as a 2. Audit and Governance • Dr Tanya Tierney (Co-Chairman) reserve measurement. This policy is disclosed in Committee • Ms Ai Ling Sim-Devadas • Dr Karen Soh (Co-Chairman) the Audited Financial Statements under Capital • Prof Ho Yew Kee (Chairman) • Mr Andy Seet • Mr Gilbert Cheah Management. • Mr Low Chee Wah • Mr Jack Ang • Dr June Goh (Vice Chairman) • Mr Alfred Low • Ms Joy Tan 20. Disclosure and Transparency • Ms Cheng Yoke Ping • Mr Danny Yeo • Ms Kemmy Lim 1. The Annual report is prepared to include • Mr Ryan Tan • Ms Genevieve Kuek • Mr Kenneth Tan information on its programmes, financial, • Mr Tham Chee Soon • Ms Manisha Tank • Ms Shan Tjio governance, Council and the Management. • Ms Siti Rohanah Binte • Ms Tiffany Varinata 2. Audited Financial Statements are available 3. Building and Development Mohamad Koid • Dr Penelope Wong on DPH website and information on DPH’s Committee financials can be found in the Commissioner • Ms Angelene Chan 5. Executive Committee 7. Human Resource Committee of Charities website. (Chairman) • Mr Robert Chew (Chairman) • Dr Seet Ju Ee (Chairman) 3. For the financial year ended on 31 March 2019, • Mr Low Chee Wah • Ms Angelene Chan • Dr Kwa Chong Teck Council members were not remunerated for (Vice Chairman) (Vice Chairman) (Vice Chairman) their services to the Hospice. There is no • Mr Loh Hai Yew • Ms Ong Ai Hua • Mr Robert Chew staff serving as Council members. • Mr Kenneth Sim (Honorary Secretary) • Mr Robert Goh • Dr Wu Huei Yaw • Mr Low Chee Wah • Ms Ong Ai Hua (Assistant Honorary • Mr Anthony Chee Secretary) • Mr Tan Kim Kwang 30 31

OUR ORGANISATION

8. Information Technology 10. Medical Professional 11. Volunteers Committee Committee Audit Committee • Ms Kemmy Lim (Chairman) • Col (Retired) Rupert Gwee • Dr Jeremy Lim (Chairman) • Mr Raymond Chiang (Chairman) • Dr Angel Lee • Ms Lynda Sonya Eaw STRUCTURE • Mr Shee Gim Leng (Vice Chairman) • Mr Muhammad Agus Bin (Vice Chairman) • Dr Gilbert Fan Othman Council Structure • Mr Paul D. Gagnon • Dr Kwa Chong Teck • Mr Lester Lee • Mr Lester Lee • Dr Jerry Lim • Ms Janice Phua GOVERNING COUNCIL • Mr Ying Shao Wei • Dr Robert Lim • Mr Gilbert Lew • Dr Tay Miah Hiang • Mr Sia Ooi Kong 9. Investment Committee • Adj A/Prof Tiew Lay Hwa • Ms Chan Choo Lin • Mr Chey Chor Wai • Dr Uma Rajan • Ms Mabel Pek Appointment Audit & Building & Communications Executive Fundraising (Chairman) • Dr Wu Huei Yaw • Ms Pearl Lim & Nomination Governance Development & Outreach Committee Committee • Mr Tan Seng Hock • Mr Wu Tuck Seng • Mr Bernard Yeo Committee Committee Committee Committee (Vice Chairman) • Adj A/Prof Nellie Yeo • Ms Lesley de Clerck Human Resource Information Investment Medical Professional Volunteers • Mr Guan Ong • Mr Tan Too Yong Committee Technology Committee Audit Committee Committee • Mr Joel Cheng • Ms Linda Hart Committee • Ms Lissa Toh • Ms Lily Han • Mr Ho Hin Wah • Mdm Cheok Boon Kiew • Mr Freddy Orchard • Mr S Vivek Anand • Mr Anthony Lim Jun Hong COUNCIL Endowment Fund Trustees • Dr Tanya Tierney • Ms Jacqueline Khoo • Ms Cheah Li Yean Chairman • Dr Seet Ai Mee • Prof Tay Boon Keng Executive (Appointed 25 July 2017) CEO Assistant to CEO

Medical Communications Finance Volunteers Fundraising HR IT Director & Outreach & Admin Programme

Medical Nursing Social Work & Clinical Admin Clinical Training Research Psychosocial Department Operations Services Department PalC

Note: The Palliative Care Centre for Excellence in Research and Education (PalC) is a tripartite collaboration among Dover Park Hospice, Nanyang Technological University (NTU) Lee Kong Chian School of Medicine and National Healthcare Group. 32 33

Our Management GOVERNANCE EVALUATION

CHECKLIST ADVANCED TIER

Chief Executive Officer Resident Physicians Assistant Manager, S/N Code guideline Code ID Response Mr Timothy Liu Dr Erwin Phillip Francisco Fundraising Board Governance (Date of Appointment: 7 March 2016) Dr Hoh Sek Yew Ms Michelle Too Dr Martin Lee (Last Day: 3 May 2019) 1. Induction and orientation are provided to incoming 1.1.2 Complied Medical Director Dr Chia T-Yunn Mr Alex Ho governing board members upon joining the Board. Dr Ong Wah Ying (Date of Appointment: (Date of Appointment: 15 July 2019) Are there governing board members holding staff1 No 1 August 2018) appointments? (skip items 2 and 3 if “No”) Senior Consultant Manager, Information 2. Staff doesnot chair the Board and does not comprise more 1.1.3 NA Dr Allyn Hum Director of Nursing Technology than one third of the Board. Ms Chin Soh Mun Mr Kwok Wing Kit 3. There are written job descriptions for the staff’s executive 1.1.5 NA Consultant functions and operational duties, which are distinct from the Dr Joseph Ong Yew Jin Head, Social Work Manager, Human Resource staff’s Board role. (Date of Appointment: and Psychosocial Services Ms Violet Cheong 4. The Treasurer of the charity (or any person holding an 1.17 Complied 11 March 2019) Ms Cheong Ee May Deidre Adele (Last Day: 14 December 2018) equivalent position in the charity, e.g. Finance Committee Dr Yang Sze Yee Ms Teresa Tang Chairman or a governing board member responsible for overseeing the finances of the charity) (Last Day: 30 June 2019) Manager, Finance and (Date of Appointment: can only serve a maximum of 4 consecutive years. Dr Yee Choon Meng Administration 28 November 2018)

(Date of Appointment: Mr Steven Foo If the charity has not appointed any governing board member 1 January 2019) Manager, Volunteer to oversee its finances, it will be presumed that the Chairman Dr Tricia Yung Assistant Manager, Finance Programme oversees the finances of the charity. (Last Day: 31 May 2019) Ms Karen Tan Ms Tok Shou Wee 5. All governing board members must submit themselves for 1.1.8 Complied Dr Ho Si Yin re-nomination and re-appointment, at least once every (Last Day: 31 December 2018) Manager, Communications Manager, Training 3 years. and Outreach Ms May Siu 6. The Board conducts self evaluation to assess its 1.1.12 Complied Registrar Mr Ethan Ang performance and effectiveness once during its term or every Dr Chiam Zi Yan (Last Day: 5 September 2018) Staff-in-charge, Research 3 years, whichever is shorter. Ms Jenny Goo Ms Tay Ri Yin Is there any governing board member who has served for No Trainee Registrar (Date of Appointment: more than 10 consecutive years? (skip item 7 if “No”) Dr Beverly Siew 21 January 2019) 7. The charity discloses in its annual report the reasons for 1.1.13 NA retaining the governing board member who has served for more than 10 consecutive years. 8. There are documented terms of reference for the Board 1.2.1 Complied and each of its committees. 34 35

S/N Code guideline Code ID Response S/N Code guideline Code ID Response Conflict of Interest 22. The charity has a documented investment policy approved 6.4.3 Complied 9. There are documented procedures for governing board 2.1 Complied by the Board. members and staff to declare actual or potentialconflicts of Fundraising Practices interest to the Board at the earliest opportunity. Did the charity receive cash donations (solicited or Yes 10. Governing board members do not vote or participate in 2.4 Complied unsolicited) during the financial year? (skip item 23 if “No”) decision making on matters where they have a conflict of 23. All collections received (solicited or unsolicited) are properly 7.2.2 Complied interest. accounted for and promptly deposited by the charity. Strategic Planning Did the charity receive donations in kind during the Yes 11. The Board periodically reviews and approves the strategic 3.2.2 Complied financial year? (skip item 24 if “No”) plan for the charity to ensure that the charity’s activities are in line with the charity’s objectives. 24. All donations in kind received are properly recorded and 7.2.3 Complied accounted for by the charity. 12. There is a documented plan to develop the capacity and 3.2.4 Complied capability of the charity and the Board monitors the progress Disclosure and Transparency of the plan. 25. The charity discloses in its annual report — 8.2 Complied Human Resource and Volunteer2 Management (a) the number of Board meetings in the financial year; and (b) the attendance of every governing board member at those 13. The Board approves documented human resource policies 5.1 Complied meetings. for staff. Are governing board members remunerated for their No 14. There is a documented Code of Conduct for governing board 5.3 Complied services to the Board? (skip items 26 and 27 if “No”) members, staff and volunteers (where applicable) which is approved by the Board. 26. No governing board member is involved in setting his own 2.2 NA remuneration. 15. There are processes for regular supervision, appraisal and 5.5 Complied professional development of staff. 27. The charity discloses the exact remuneration and benefits 8.3 Complied received by each governing board member in its annual report. Are there volunteers serving in the charity? (skip item 16 Yes OR if “No”) The charity discloses that no governing board member is 16. There are volunteer management policies in place for 5.7 Complied remunerated. volunteers. Does the charity employ paid staff? (skip items 28, 29 and Yes Financial Management and Internal Controls 30 if “No”) 17. There is a documented policy to seek the Board’s approval 6.1.1 Complied 28. No staff is involved in setting his own remuneration. 2.2 Complied for any loans, donations, grants or financial assistance 29. The charity discloses in its annual report — 8.4 Complied provided by the charity which are not part of the charity’s core (a) the total annual remuneration for each of its 3 highest charitable programmes. paid staff who each has received remuneration (including 18. The Board ensures that internal controls for financial 6.1.2 Complied remuneration received from the charity’s subsidiaries) matters in key areas are in place with documented exceeding $100,000 during the financial year; and procedures. (b) whether any of the 3 highest paid staff also serves as a 19. The Board ensures that reviews on the charity’s internal 6.1.3 Complied governing board member of the charity. controls, processes, key programmes and events are regularly conducted. The information relating to the remuneration of the staff must 20. The Board ensures that there is a process to identify, and 6.1.4 Complied be presented in bands of $100,000. regularly monitor and review the charity’s key risks. OR 21. The Board approves an annual budget for the charity’s plans 6.2.1 Complied The charity discloses that none of its paid staff receives more and regularly monitors the charity’s expenditure. than $100,000 each in annual remuneration. Does the charity invest its reserves, including fixed Yes deposits? (Skip item 22 if “No”) 36

S/N Code guideline Code ID Response 30. The charity discloses the number of paid staff who satisfies all 8.5 Complied of the following criteria: (a) the staff is a close member of the family3 belonging to the Executive Head4 or a governing board member of the charity; (b) the staff has received remuneration exceeding $50,000 during the financial year. The information relating to the remuneration of the staff must be presented in bands of $100,000. OR The charity discloses that there is no paid staff, being a close member of the family3 belonging to the Executive Head4 or a governing board member of the charity, who has received remuneration exceeding $50,000 during the financial year. Public Image 31. The charity has a documented communication policy on 9.2 Complied the release of information about the charity and its activities across all media platforms.

Notes: 1 Staff: Paid or unpaid individuals who are involved in the day-to-day operations of the charity, e.g. an ExecutiveDirector or Administrative personnel. 2 Volunteer: Persons who willingly give up time for charitable purposes, without expectation of any remuneration. For volunteers who are involved in the day-to-day operations of the charity, they should also abide by the best practices set out in the Code applicable to ‘staff’. 3 Close member of the family: Those family members who may be expected to influence, or be influenced by, that person in their dealings with the charity. In most cases, they would include: • That person’s children and spouse; • Children of that person’s spouse; and • Dependants of that person or that person’s spouse. 38 39

“Providing Holistic DPH Clinical Palliative Care” At DPH, we provide holistic Inpatient Care Geriatric-trained Palliative Care palliative care across three With advanced diseases, patients Specialist with a multidisciplinary settings: Inpatient, Home Care might develop increasing symptoms homecare team. This service Programmes and the latest inclusion of Day like pain and breathlessness caters to patients diagnosed Care to meet the needs of our which makes care challenging at with Advanced Dementia with patients at different trajectories home. Through our dedicated short prognosis to enable them of their illnesses. team of professional healthcare to continue living in their homes workers, patients can receive and live their remaining days and Services As we continue to aim towards 24-hour nursing care in the with dignity. a one-stop, one-team service, hospice with support from our 27 years of experience has our medical, psychosocial and Day Care taught us the importance of rehabilitation team. As patients at home can be journeying with our patients and socially isolated and physically their loved ones with the mantra Home Care deconditioned from underlying of making every moment count To widen our circle of care from illnesses, we expand our services for our patients. To achieve this, hospice to home, our team of beyond hospice and home care we are committed in building home care doctors, nurses and with the latest inclusion of our capabilities and capacities and medical social workers support Day Care. collaborate with our community patients with advanced illnesses partners to serve more people (with a prognosis of less than Our Day Care focuses on with palliative care needs. 12 months) to be cared for at improving the quality of home. Through home visits and life of our patients through Our transdisciplinary team round-the-clock on-call service, assessing and understanding includes doctors, nurses, our home care team help their individual needs. It allows pharmacist, medical social patients remain comfortable in patients to travel out of their workers, art therapist, music their preferred place of care. homes for activities which they therapist, pastoral counsellor, It is essential that we care for can benefit from and it provides speech therapist, occupational patients and their families as respite for caregivers in the day. therapist and physiotherapists. a unit. Supporting caregivers It offers social-based activities We believe in a team-based emotionally and empowering such as karaoke, mahjong, board holistic approach when caring them with caregiver training are games supported by a group for our patients and their part of our service. of volunteers and therapy-led loved ones as every patient’s sessions such as art, music and needs are different. Having a Programme Dignity rehabilitative sessions which transdisciplinary team allows As part of DPH home care focus on the emotional and us to individualise care focusing physical wellbeing of the patients. service which started in on patient’s needs. Respecting Transport is also provided to October 2014, Programme patient’s autonomy and designated areas near our Dignity is an integrated home maintaining dignity till the end is Day Care. the cornerstone of our care. care programme led by a 40 41

Highlights of the Year

At the Quality and Productivity Festival 2018, a biennial event by the 5President of Singapore, Agency for Integrated Care (AIC) for Madam Halimah Yacob’s first 3 In recognising the needs of our sharing of best practices in patient on 6 visit to Dover Park Hospice patients, we had our very first safety and quality improvement, 29 January 2019. During the visit, 1Our volunteer, Ms Evelyn Ho and full-time team of Palliative 6 nurses from our inpatient and At the National Healthcare Group the President toured the inpatient caregiver from our Home Care 4 Rehabilitation team with home care services were awarded the (NHG) Quality Festival 2018, wards and met with the patients, programme, Mr Ching Hong 1 Occupational Therapist, Community Care Excellence Awards Associate Consultant Dr Tricia Yung, caregivers and staff. Rui received the Healthcare 1 Senior Physiotherapist 2018 (Individual Silver Awards) Staff Nurse Pamela Koh, Senior Humanity Awards 2019 in April and 2 Therapist Assistants, and DPH Clinical Administrative Administrative Assistant Edna Lim that pays tribute to healthcare that help patients to engage 2Our Senior Staff Nurse Lee Team received the Productivity and had received the Merit award for workers, caregivers and volunteers and maintain their functional Jing Ru (inpatient) received the Innovation Merit award for their work their Quality Improvement (QI) who go the extra mile in caring abilities and promote their Nurses’ Day Merit Award in improving billing processes. project which aims at reducing for the sick and elderly. mental wellbeing through 2018 which recognises nurses the waiting time for patients from participation in various who have demonstrated Tan Tock Seng Hospital who were activities. consistent and outstanding referred to DPH. performance in both professional development and contributions to the nursing profession.

Our Social Work and Psychosocial team (medical social workers, art and music therapists) participated in the “Inaugural Grief and Bereavement Conference 102018” organised by the Singapore Hospice Council. At the conference, the team presented on “The Nuts and Bolts 112 new initiatives – Namaste of Organising a Secular Memorial: A Hospice’s Experience” Care and Project Lim Kopi A team of nurses led by and helmed the memorial service. It also presented on the led by our Social Work and Staff Nurse, Lydia Quah topics of “Legacy Building with Patients and their Families in Psychosocial team were started 8had completed a Quality in May 2018 to enhance the a Hospice” and “Facing Our Deaths Creatively”. Improvement (QI) project 4 nurses from our inpatient social and mental wellbeing titled “Patients Under and home care team of our inpatients and patients Active Observation for 9had graduated from the from our Day Care. We were We had7 our first full-time Healthcare-associated falls Specialist Diploma in honoured to have the Founder Pastoral Counsellor who (Puatoh)” project where they Palliative Care Nursing, of Namaste Care, Professor joined us in January 2019 in also presented a poster at the a collaborative programme Joyce Simard, who visited Dover providing spiritual care to BMJ Institute for Healthcare designed and conducted by Park Hospice and conducted a our inpatients and home care Improvement (IHI) Patient Dover Park Hospice, National training session for our staff and patients. We also had our Safety Quality Conference in first Cancer Centre and Ngee Ann volunteers on 15 January 2019. who Glasgow in March 2019. full-time pharmacist Polytechnic. joined us in March 2019. 42 43

Inpatient Statistics

24.13% By Referral 58.68% Length of Stay Admitted 321 Less than 1 day 0 Admitted (58.68%) 7.48% Rejected 2 Less than 1 day (0%) Rejected (0.37%) 1 - 7 days 89 6.23% 1 – 7 days (27.73%) Withdrawn 92 Withdrawn (16.82%) 8 - 14 days 63 27.73% 5.29% Passed away or unfit for 8 – 14 days (19.63%) Passed away or unfit for transfer 132 15 - 21 days 35 16.82% transfer (24.13%) 15 – 21 days (10.90%) Total 547 22 - 30 days 24 22 – 30 days (7.48%) 15.26% 31 - 60 days 49 31 – 60 days (15.26%) 0.37% 61 - 90 days 17 61 – 90 days (5.29%) More than 90 days 19.63% More than 90 days 20 7.48% (6.23%) Not discharged during FY18 24 Not discharged during 10.90% FY18 (7.48%) Total 321 61.37% Average 32 By Gender

Male 197 Male (61.37%) Female 124 Female (38.63%) 38.63% Total 321

Age Group 0.62% 5.61% Below 20 0 15.26% 20 - 45 2 Below 20 (0%) 20 – 45 (0.62%) 46 - 55 18 46 – 55 (5.61%) 56 - 65 49 43.30% 56 – 65 (15.26%) 0.31% 0.31% By Race 66 - 75 113 2.49% 0.62% 66 – 75 (35.20%) Chinese 286 7.17% Above 75 139 Above 75 (43.30%) 89.10% 35.20% Malay 23 Chinese (89.10%) Total 321 Indian 8 Malay (7.17%) Indian (2.49%) Boyanese 1 Boyanese (0.31%) Sikh 1 Sikh (0.31%) Javanese 2 Javanese (0.62%) Total 321 44 45

Inpatient Statistics (cont’d) Home Care 14.95% By Diagnosis 85.05% Cancer 273 11.79% Cancer (85.05%) Non-Cancer 48 By Referral 79.69% Non-Cancer (14.95%) 8.52% Admitted 365 Total 321 Admitted (79.69%) Rejected 39 Rejected (8.52%) Withdrawn 54 Withdrawn (11.79%) Total 458

By Source Referral CHANGI GENERAL HOSPITAL 5 COMMUNITY HOSPITALS AND NURSING HOMES 34 54.52% By Gender (Admitted) DOVER PARK HOME CARE / PROGRAMME DIGNITY 83 Male 199 Male (54.52%) HCA HOSPICE CARE 29 Female (45.48%) Female 166 KANDANG KERBAH WOMEN'S & CHILDREN'S HOSPITAL 6 45.48% KHOO TECK PUAT HOSPITAL 21 Total 365 NATIONAL CANCER CENTRE 29 NATIONAL UNIVERSITY HOSPITAL 28 NG TENG FONG GENERAL HOSPITAL 16 PRIVATE HOSPITALS 12 SENGKANG GENERAL HOSPITAL 11 SINGAPORE GENERAL HOSPITAL 71 By Race (Admitted) TAN TOCK SENG HOSPITAL 202 0.55% 0.55% Chinese 324 3.83% 0.27% Total 547 Chinese (88.77%) Malay 22 6.03% 88.77% Malay (6.03%) Indian 14 Indian (3.83%) Boyanese 0 Boyanese (0%) Sikh 2 Sikh (0.55%) Javanese 0 Javanese (0%) Eurasian (0.55%) Eurasian 2 Filipino (0.27%) Filipino 1 Total 365 46 47

Home Care (cont’d) Programme Dignity

By Referral 24.11% 69.64% Length of Stay (Admitted) Admitted 78 Admitted (69.64%) Less than 1 day 0 Rejected 7 Rejected (6.25%) 7.67% Less than 1 day (0%) 1 - 7 days 28 Withdrawn 27 Withdrawn (24.11%) 24.38% 9.60% 1 – 7 days (7.67%) 6.25% 8 - 14 days 35 8 – 14 days (9.60%) Total 112 15 - 21 days 25 6.85% 15 – 21 days (6.85%) 22 - 30 days 31 22 – 30 days (8.49%) 31 - 60 days 66 8.49% 31 – 60 days (18.08%) 13.15% 61 – 90 days (11.78%) 23.08% 61 - 90 days 43 More than 90 days More than 90 days 48 (13.15%) By Gender (Admitted) 11.78% 18.08% Not discharged during Male 18 Male (23.08%) Not discharged during FY18 89 FY18 (24.38%) Female 60 Female (76.92%) Total 365 76.92% Average 69 Total 78

7.69% 6.41% By Race (Admitted) 85.90% Chinese 67 13.97% Chinese (85.90%) 86.03% Malay 5 Malay (6.41%) Diagnosis (Admitted) Indian 6 Indian (7.69%) Cancer 314 Cancer (86.03%) Total 78 Non-Cancer 51 Non-Cancer (13.97%) Total 365 Length of Stay (Admitted) Less than 1 day 0

1 - 7 days 6 7.69% Less than 1 day (0%) 6.41% 8 - 14 days 5 35.89% 1 – 7 days (7.69%) 5.13% 15 - 21 days 4 8 – 14 days (6.41%) 15 – 21 days (5.13%) 22 - 30 days 6 7.69% 22 – 30 days (7.69%) 31 - 60 days 12 31 – 60 days (15.38%) 61 - 90 days 4 61 – 90 days (5.13 %) 15.38% More than 90 days 13 More than 90 days (16.68%) Not discharged during FY18 28 16.68% 5.13% Not discharged during Total 78 FY18 (35.89%) Average 105.9 48 49

To Hope, To Believe, We should offer help To Inspire within“ our own capacities whenever possible. t was an arduous journey for the staff here has motivated I Mr Yang Qing Bin and his him to live his life to the fullest. family ever since they found Gradually, he decided to let out about his terminally-ill nature take its course and not condition. Mr Yang, 46, has been a dwell on his illness. He now ” Permanent Resident in Singapore dearly treasures his time spent for over 20 years and runs a local with his family. business to support his family. What keeps Mr and Mrs Yang It was 2 years ago when he motivated and going are their started having headaches conversations with other patients and was then detected to be in the same wards and the staff diagnosed with brain cancer. in DPH. Despite going through surgeries and chemotherapy, Mr Yang was Knowing that it has been eventually given a prognosis of ages since they took a picture having 3 months left to live and together, our social workers this left him and his wife feeling coordinated and planned a day helpless and clueless as the future for them to take a family portrait. seems bleak. Things, however, Sometimes, little things like this improved when they got referred to us can mean so much to them. to Dover Park Hospice (DPH). Mr Yang emphasises, “We With weekly activities such as should offer help within our Lim Kopi session, Rehabilitation own capacities whenever and Namaste Care, it has helped possible.” Despite his terminally- to regulate Mr Yang’s lifestyle. ill condition, seeing patients in “Things are so different now… it the same ward who requires feels as though time has slowed more assistance than him has down here in DPH. I used to sleep inspired him to serve those at wee hours, smoke and drink. in need. “If I get better, I will But, I don’t do any of these now.” definitely volunteer at a nursing home and help those in need.” He recalled being very pessimistic – This mindset of his is surely before coming to DPH. Yet, something we should learn from. Mr Yang Qing Bin and his family receiving so much help from 50 51

Spearheading Best DPH Education Practices and Care for and Research Patients and Caregivers

As Singapore’s first purpose-built hospice, training and research are integral to DPH where we pride ourselves in providing evidence- based care through excellence in clinical and research. In addition to offering specialised programmes and trainings in palliative care for healthcare professionals and undergraduate students, we also strongly believe in constantly enhancing the knowledge and capabilities of our staff through continuous learning and training. 52 53

Highlights of the Year

1Dr Allyn Hum, Senior Consultant and Programme Director (Programme Dignity) presented “The DIgnity in 2Tay Ri Yin, Research Executive Conducted6 clinical Advanced DEMentia (DIADEM) Study: Quality of Life of Home and Speech Therapist, attachment for about 300 Dwelling Patients and Caregiver presented the poster “The students and professionals DIgnity in Advanced in medical, nursing and allied Burden” and Dr Beverly Siew, 5Hosted close to 115 visitors DEMentia (DIADEM) health disciplines. Resident Physician presented and leaders from various Study: Quality of Life and the posters “A Retrospective organisations, including Caregiver Burden of Home- Evaluation of Occupational healthcare institutions and dwelling Persons with Therapy Service in an Inpatient universities from Singapore, 8In building capabilities Dementia” at the Singapore Hospice” and “A Retrospective Hong Kong, China and Thailand. and enhancing the Health and Biomedical Review of Physiotherapy professional development Congress (SHBC) 2018. Utilization in an Inpatient 4 of our transdisciplinary nd Research on the cost Hospice” at the 22 International team, 13 staff from the evaluation of DPH Congress on Palliative Care in nursing, social work Home Care programme, Montreal in October 2018. and psychosocial, Programme Dignity that and palliative serves patients with rehabilitation team Advanced Dementia, attended 3 overseas on ‘The cost of home- conferences namely based palliative care nd Trained7 about 200 external the 22 International for advanced dementia Congress on Palliative patients: What is the nursing and allied health Care, Montreal; 23rd cost-savings threshold?’ professionals through five Joint Malaysia-Singapore In January 2019, we started won the Gold award at different courses on 3 Nursing Conference in our first research library at the Singapore Health and palliative care. Malacca, Malaysia; and our Training and Resource Biomedical Congress (SHBC) Jockey Club End-of-Life Room to equip our staff with 2018 (‘Young Investigator - Community Care Project the necessary resources for Clinical Research’ category). Conference, Hong Kong. their research work. The principal investigator of 28 staff and 2 volunteers this study was from the also attended 5 local Health Services and Outcomes conferences pertaining to Research unit of the National healthcare, nursing, grief Healthcare Group. and bereavement and research ethics. 54 55

The Palliative Care Centre Highlights of the Year (PalC) for Excellence in Research and Education (PalC) Launch of the inaugural research grant call for 2palliative care research Established in October 2017, PalC with a maximum of is a tripartite collaboration among $150,000 research fund Dover Park Hospice, Nanyang in December 2018. Technological University (NTU) Lee Kong Chian School of Medicine 1Appointed by the Agency and National Healthcare Group for Integrated Care (AIC) (NHG). It aims to develop and to be one of the six Lead 4For the first time in February 2019, provide quality, evidence-based Training Providers for the PalC held the course, “Essential training and education programmes community care sector. of Thanatology: Death, Dying on end-of-life care to build and and Bereavement” conducted nurture capabilities, capacities and by award-winning researcher, connectedness amongst healthcare educator and psychologist, Dr Andy professionals and volunteers. PalC’s Ho, Assistant Professor, Nanyang 215 participants attended 8 mission is also to promote research 3on palliative Technological University Singapore. different courses in palliative care, in order to contribute care for allied health professionals. to the growing evidence base that This includes a new course “CLEAR informs the care of our patients. Communication, Law, Ethics And Professional Regulations Course Through this collaboration, PalC on End of Life Care”. leverages on the strengths, capabilities and capacities of its partner institutions to achieve its mission of advancing evidence- based palliative care research and the development of education programmes for stakeholders in healthcare to better serve patients and their caregivers. 56 57

Choosing What Matters Most Life is very short, “ do not pursue material wealth pending quality time is an family. The next day, I resigned been there for them during this S important affair for those with from the company.” Jayson shared. difficult period. at the expense of family members who are nearing the end of their life, as they After his resignation, Jayson Jayson reiterates, “Life is very journey and care for their loved decided to take on a job as a taxi short, do not pursue material your precious time ones before they pass on. driver. Precious moments were wealth at the expense of your shared between father and son precious time that could be that could be spent For caregiver Jayson Lin, giving during this tough time which spent with your family. Moment up his career to spend more time brought them closer to each other. matters more than material.” with your family. with his father, Mr Lim Swee Leong during the last days of his “During my three years as a taxi life was a wise decision he had driver, dad and I had a good time Moment matters made. Nothing matters more together due to my flexible work than having time well spent with arrangements. Every 1st and 15th more than material. his family. of the lunar month, I was dad’s personal driver. I chauffeured In September 2015, the elder him to temples for prayers and Mr Lim had gone to the hospital for brought him to eat what he a check-up due to a stomachache liked. We always had a good time ” and blood in his stools. He was together.” He further added. then diagnosed with stage 3 colon cancer. After going through In addition to having the an operation and almost 9 company of each other, the staff months of chemotherapy, his at Dover Park Hospice (DPH) condition stabilised. However, were there to provide support his body had become weaker. and comfort for Jayson and his father. “When I first discovered that dad had cancer, I was a business Jayson’s father passed on at manager for the South-East Asia Dover Park Hospice on 19 region of my company then. My September 2018, slightly more work required me to remain than a month after he celebrated overseas frequently. However, his 68th birthday at the hospice. at that time, I thought that dad The family is grateful to all needed me by his side as there friends, DPH doctors, nurses Mr Jayson Lin and his late father were just the two of us in the and physiotherapists who had 58 59

Bringing People Community Together

Engagement Change cannot be brought about by one person or an organisation. At DPH, we believe in the community coming together to collaborate, encourage and reinforce each other’s strengths. Through our Communications and Outreach, Volunteer Management and Fundraising teams, we have one common goal – which is to build and strengthen sustainable partnerships and collaborative relationships with our partners.

Beyond our outreach efforts to promote the importance of end- of-life care to the community, we aim to make a difference to our patients and make every moment count for them with the continued support of our contributors – corporate or individual donors and volunteers. 60 61

Highlights of the Year Carrying On As One Family We4 appreciated 39 community partners in Every Moment 2Dover Park Hospice (DPH) is Matters (EMM) 2018 held at Lee honoured to be a selected Kong Chian School of Medicine t seemed just like another beneficiary of SingHealth ordinary just day for Mdm Ng 1We concluded Dover Park on 28 June 2018. It is an annual I President’s Challenge 2018. Gek Leng as she made her Hospice’s 25th Anniversary event where we appreciate our “With Compassion, We Share” – usual commute on the train celebration on 12 August 2018 new and regular Corporate in line with this theme, the event back home. However, upon with our signature fundraising Social Responsibility (CSR) aimed to inspire giving and alighting at Bishan MRT station, event – Sunflower Gala Ball, partners and explore possible sharing within the community she felt breathless and was “The Enchanted Garden of Life” CSR opportunities on how our through philanthropy and gasping for air. Realising that this Family portrait of the late Mdm Ng Gek Leng held at the Shangri-La Hotel. This partners can enhance the quality volunteerism. DPH Crystal uncomfortable feeling was not event was graced by President of life of our patients with life- Group also set up a booth to normal for her body, she decided Halimah Yacob as our Guest-of- limiting illnesses. sell handicrafts to help raise to head down to the hospital which nobody would wished Honour for the night and together additional funds for our patients immediately. upon themselves”. with the support of donors at and family members on the the event, over S$1.2 million grand finale for SingHealth What initially was a visit to the Whilst reeling from the was raised. President’s Challenge on 10 doctor turned into a life-changing devastating news of her illness, November 2018. moment. This was back in Mdm Ng felt it was better to Sunflower Gala Ball 2018 – December 2015, when Mdm Ng break this news to her family at “The Enchanted Garden found out that she had cancer. a later time. She never wanted of Life” them to worry for her. Amount Raised She was only 58 years old then. $1,290,403 For over 30 years, Mdm Ng had Expenses Incurred Although she did not have time worked in Operations at a logistic to process thoroughly the gravity company. Despite spending $198,681 of the situation, she remained many hours at work, she was apprehensive about what this close to both her husband and meant for her. The prognosis her three sons. She shared, “My continued to weigh on her husband would often describe With the support from mind. Sometimes, she would me as a workaholic”, but she the community, we have ask herself, “Why do I need to adds that they would spend time raised close to S$2.9 5 go through this sickness even talking with each other and going million in donations though I am not wicked?” for walks together. for the Financial Year In addition to daily befriending 2018-2019 to provide She felt her world crumbling Reminiscing the days of her past, activities, about 720 regular essential services for our at an instance. Recalling the she shared about how she grew volunteer activities were conducted patients and their families. 3throughout the year by our 450 moment with trepidation, up poor. Back then, watching dedicated volunteers, across the she shared, “It is something television was a privilege. As her 18 different volunteer groups. 62 63

family did not have television, In the midst of it all, Mdm Ng over Park Hospice wishes to express she would often go to her appreciates the love, concern, FY2018-19 D our appreciation to all corporations, neighbour’s house to peek and understanding and support organisations, and individuals, for their watch shows on their television. received from her husband, generous support for the past year. Due three sons and her good friends. to space constraints, we can only list Reflecting about the difference donors who have contributed $1,000 and between life now as compared DPH Home Care team also above. Nevertheless, we thank all our to the past, she said, “Our lives makes regular visits to monitor donors for contributing towards Dover have become too modern and Mdm Ng’s condition and Park Hospice’s compassionate cause and digitalised.” Gone are the days ensure that her symptoms comfort to terminally-ill patients and where she used to stay in the are better managed, keeping their families in their difficult times and Kampong at Ah Hood Road. her comfortable while living at helping to make “Every Moment Matter”. She recounts many memorable home. The family appreciates We are privileged to have your support. moments playing in the rain. the warmth and support shown List When the rain became too heavy, to her by our doctors, nurses, the Kampong would flood and medical social worker and they would go into the drain pastoral counsellor. and swim. With a quiet laughter, Individuals she recalls fond memories of Mdm Ng passed away peacefully catching spiders, climbing trees, on 13 June 2019 in the hospital. Chen Yin Mun Choo Peng Yong and numerous fun times spent A Chen Yong Phin Chow Joo Ming with friends running after the Ahmad Fawzi Ayuby Cheng Heng Yu Chow Kwok Weng chickens. She also shared that Ang Jwee Herng Cheng Yoke Ping Chow Li Ping, Angela (Dr) they also used to play games Ang Woon Kai such as marbles and stones. Cheong Wei Kok, Bernard Chua Chay Koon, Jean Marie Au Kit Har, Marianne Cheong Yan Yan, Ann (Dr) Chua Jiak Hwee Au Oi Leng Growing up, all three sons Chew Eng Cheow Chua Kim Chiu were close to Mdm Ng. On her Chew Robert Chua Lai Poh @ Jacqueline Chua philosophy in bringing up her B Chey Chor Wai Chua Siok Lin kids, she shared, “Often, I am Boey Wen Ching, Lydia Chia Lay Hoon Chuace Lee Choo @ Jessie Nah very concerned about them but Boh Chek Kwong, Albert Chia Piah Yam Lee Choo I hope I can lead them properly Brian Michael Torrey Chin Chi Onn, Colin Chuah Yoong Yoong through the way I live my life.” Mdm Ng appreciates (IMO-Patricia Lam) Chin Yau Seng (IMO-Choy Sisters) Chin Yong Joo, Vincent Not long after, her family learnt “ Chng Chee Kiong about her cancer prognosis. the love, concern, C D Battling cancer for the last 3½ Caers Lucas Henri R. Chng Hwee Hong Daljeet Singh Sidhu (Dr) years has never been an easy understanding and Campos F N Nee De Silva K Chng Peng journey for both Mdm Ng’s family Chan Ah Choo Choe Fook Cheong @ Alan Choe E and herself. But her family grew Chan Bee Leng Chong Shue Yin support received from her Eran Lipszyc much closer with her illness. Chan Tuck Han Chong Tzu Chew husband, three sons and Chan Wai Fen Chong Wee Meng, Oliver Chang Shern Hin Chong Yu Moi F her good friends. Chan-Lien Margaret Choo Cheng Chong Fang Eu-Lin Cheah Nicola Choo Chiau Beng Fang James Chen Dan, Diane Choo Chieh Chen, Helen Fong Frank ” Chen Jie’An, Jared Choo Eng Bee Foo Jong Wey 64 65

Foo Kwee Joen, Junie Khoo Whee Leng Li Qianwen Pek Tiong Khuan Tan Eng Seong, Phillip Foo Yee Ling Khoo Whee Luan Liew Onnah N Phang Thomas Tan Hean Beng, Tommy New Lee Ping Kim Hwa Keu Lim Chew Meng, Vincent (IMO-Yuen Kum Yin) Tan Hong Beng Ng Adrian (Dr) Koh Choon Kiat Lim Chin Yiong, Jesper Phua Peter Tan Hui Cheng G Ng Aik Hoe Koh Kah Yeok (IMO-Koh Shing) Lim Fung Yen, Jeremy (Dr) Poi Choo Hwee (Dr) Tan Hwee Bin Gagnon Douglas Paul Ng Cheong Bian Koh Kok Tian Lim Hock Chee Pun Boon Li, Pamela Tan Jin Siong Gan Soh Har Ng Ching Kok Koh Tse Hsien (Dr) Lim Hock Choon Tan Joelle Goh Ann Ng Han Yang, Hans Kong Yuet Peng Lim Hong Kheng Tan Ken Hwee Goh Eng Heng Ng Huey Ling Q Kum Soh Har, Michael Lim Hui Mien Tan Khuan Seng Goh Hock Tai Ng Kah Hui Qua Chern Yin Kwang Yee Ling Lim Kai Kuang Tan Kian Wee Goh Peng Ee Ng Kien Quek Ai Swan Kwek Choon Lin, Winston Lim Kim Leng, Max Tan Kim San Goh Pheck Suan, June (Dr) Ng Kok Hui Quek Pei Chen Kwek Kon Yew (Dr) Lim Kong Eng Tan Kok Huan Goh Timothy Ng Kuo Pin Quek Siew Bee Kwik Wan Ling, Regina Lim Leong Keow Tan Lay Keong, Sarah Gwee Chwee Kee, Rupert Ng Lai Hong Lim Siew Hiang (IMO-Gian Chay Hian) Ng Lee Wah (IMO-Cheong Jin Sim) Lim Siew Ling R Tan Lee Lang L Ng Nam Guan (IMO-Patricia Lam) Ravi Seshadri (Dr) H Lim Siok-Mei (IMO-Heah Swee Cheng) Heng Hock Mui Lai Kim Seng Ng Say Khoon, Adrian Rin Huei Yen Lim Song Hiang Tan Lee Leng Heng Kelvin Lai Ling Ling Ng Tee Im (IMO-Ng Lee Yang) Rin Nan Yoong Lim Soon Cheng (IMO-Sng Heo Choo) Ho Mui Peng Lam Kah Hoe Ng Tian Huat Lim Su-Yin Tan Mary Ho Peng Kee (Assoc Prof) Lam Poh Min (IMO-Lam Kong Lai) Ng Wai Chuin Lim Teng Teng S Tan Ming Bin Lam Yi Young Noor Azlinda Bte Abdul Aziz Ho See Cheng Sadanand Varma Lao Tong Seng Lim Wen Phei (Dr) Tan Nguan Chee Ho Siok Hwa, Eileen Sam Elizabeth Lau Hong Choon (Dr) Lim Yu Lin Tan Poh Ann, Anne Ho Soo Eng Satpal Khattar Lau Mei Hwa Lim Zhi Xiang, Melvin O Tan Ser Kiat Ho Vui Min Ong Ai Hua Saw Cheow Hin Lee Ai Ling (IMO-Tan Soon Kang) Tan Shirley Ho Yew Kee (Prof) Ong Beng Huat Seah Chee Hua Lee Beng Hooi Ling Wei Feng, Sandra Tan Sian Ann, Ann (Dr) Hon Chai Chin Ong Ching Khiam Seah Chee Hwee Lee Chia Poh, Alvin Loh Choon Ngan Tan Siong Lu Hon Sook Chern Ong Ching Khuan Seet Iris Lee Chin Cheng Loh Seet Yoong Tan Sok Hoon Hui Choon Wai Ong Joon Lim, Wilson Seet Ju Ee (Dr) Lee Choy Peng, Eddie Loo Kim Lian (IMO-Loo Chwee Kow Tan Soo Hwee In Memory of the Late Mrs Ong Kuwi Seng Seet Lucy (Dr) Lee Ee Ling, Tina & Loo Kim Lock) Tan Tat Ming Williams Tryntje Dina Margaretha Ong Mei Yin (IMO-Ng Kim Heok) Shan Tjio Lee How Sung (IMO-Lee Yoong Looi Lee Geok, Audrey Tan Tiong Wee Ong Mong Siang Siow Fung Wai Ying Er) Low Chee Wah (IMO-Vong Yok Chin) Ong Siew Ching Siow Kon Sang nee Lily Seet J Lee Jun Chou Low Chor Chor Tan Wei Fang, Geraldine James Best (Prof) Ong Sing King, Christina Sng Tai Liat Lee Kim Hock, Lionel (Prof) Low Gin Cheng, Gerald Tan Whei Mien, Joy Julia & Robert Quek Ong Wah Ying (Dr) Sng Tiong Yee Lee Kiow Seng Low Sze Chuan Tan Yang Chong, Allan Ong Yee Ching, Cheryl Sohmen-Pao Doris, Susan Lee Ming San Low Tut Choon Tan Yang Guan Oscar Mico Lee Ping Loon Lum Wai Kit, Fabian Tan Yap Phang K Luo Wan Yin Tan Yeok Miang Kang Wee San, Jessie Lee Soon Teck T Lye Chee Yoong, Kevin Tan Yin Ying Kang Wen Ling Lee Swee Chan P Tan Angela G Tang Hock Guan Kapde Tushar Leong Kam Cheong Pang Kah Noh Tan Bee Kim Tang Mei Khay, Selina Kho Patrick Leong Kwok Weng M Pang Sze Kang, Jonathan (Dr) Tan Chin Lu (IMO-Tang Yu Kuan) Khoo Chwee Tin Leong Wai Leng Mah How Soon Pang Wai Yin Tan Eng Gim Tania Ione Pemberton Khoo Jennifer Li Lap Fung, Richard Moeez H Nakhoda Peh Libby Tin nee Tin Chun Moon Tan Eng Hwa, Leslie Khoo Soo Guan, Christopher (IMO-Tuxedo) 66 67

Tay Chek Khoon Yeo Boon Inn Concorde Security Pte Ltd Tay Chin Chye W Yeo Lik Seng Crocodile Foundation Ltd J S Wan Kwong Chuen Jurong Port Pte Ltd Salpac (S) Pte Ltd Tay Eng Hseon Yeo Wee, Kenneth CYS Global Remit Pte. Ltd. (IMO-Chow Siow Mui) Schroder Investment Management Tay Kwong Soong (IMO-Lee Wai Mun, Doris) Wan Yoke Yee (Singapore) Ltd Tay Poh King, Angeline Yip Yue Lee K Wang Chew Juat D Seed Global Investment Pte Ltd Tay Yong Chua Yong Chin Hwee, Serene Kajima Overseas Asia (Singapore) Wang Tao-Hing, Phillip D.S. Lee Foundation Shanghai Chong Kee Furniture & (IMO-Lim Khee Eng) Yong Sow Chin, Linda Pte Ltd Wong Bor Horng DCA Architects Pte Ltd Construction Pte Ltd Tay Yong Song (IMO-Lau Poh Lan) Kanlian Ferry Pte Ltd Wong Chooi Wan Deutsche Bank AG, Filiale Singapore Buddhist Youth Mission (IMO-Lim Khee Eng) Yong Swee Lan, Irene Kong Meng San Phor Kark See Wong Chung Jeu Singapur Singapore Press Holdings Limited Teng Kim Wei, Jennifer (IMO-Daisy Vaithilingam) Monastery Wong Keen Mun Diastar Pte Limited Singapore United Estates (Pte) Ltd Teo Guan Hoe Yuet Chia Sin Fai Lam KPMG LLP Wong Lee Yuen (Dr) Dong Yi Enterprise Pte Ltd Sun Holdings Ltd Teo Kah Chee, Rachel (IMO-Khim Nian Sin Fai Lam) Kuan Im Tng Temple (Joo Chiat) Wong Mei Gin DP Architects Pte Ltd Sunray Woodcraft Construction Teo Li-Ming (Dr) Yui Vivien Wong Mei Leng, Jenny DPH Crystal Group Pte Ltd Teo Marie Elaine (IMO-Wong Charlie) Dr D.Y.H. Poon & Associates L Teo Miang Yeow La Source Singapore Pte Ltd Wong Ming Medical Oncology Clinic Teo Seng Cheong Lee Foundation T Wong Phui Lun, Joseph Teo Wee Poh Organisations Lee Kim Tah Foundation Tampines Chinese Temple Wong Siew Hoong E Tew See Mong Lee Kong Chian School of Tan Chin Tuan Foundation Wong Siu Ching, Cindy Erabelle Pte Ltd Tham Kui Seng Medicine The Community Foundation of Wong Wai Yin Expats Furniture Rental Pte Ltd Tham Kum Fook A Singapore Wong Yuet Chen, Michael (Dr) The Family of Late Lee Yoong Er Ace-Industrial Pte Ltd Top Tech Electrical Engineering Woo Pan-E The Family of Late Ng Chew Keng ACS (International) F M Pte Ltd Wu Huei Yaw (Dr) M&L Hospitality Trust The Family of Late Yeo Seok Kheng Aegis Portfolio Managers Pte Ltd Fonda Global Engineering Pte Ltd Tote Board and Singapore Wu Woffles (Dr) Mangala Vihara (Buddhist The Late Chan Lai Yong Akeles Consulting Pte Ltd Frasers Property Corporate Turf Club Temple) The Late Chua Siew Kee Alcare Pharmaceuticals Pte Ltd Services P L Trends N Trendies Pte Ltd Monfort Junior School The Late Chua Soo Eng X Alliance Steel Pte Ltd TTJ Design and Engineering Pte Ltd The Late Juan Jeew Kok Xin Grace Amber Electronics Pte Ltd Amitabha Buddhist Centre G The Late Khoo Teck Soon Glenn Knight N U Antara Koh Pte Ltd Newman Corporate Services Pte The Late Lieu Swee Lin Y GNS Storage Pte Ltd Unitrio Trading Pte Ltd Apex Cardiology Pte Ltd Ltd The Late Neo Kweok Wah Yang Yuen Tsyr, Caroline Goh Foundation Limited U-Want Services Pte Ltd Arie Darma Enterprises (S) Pte Ltd Nexcomm Asia Pte. Ltd. The Late Ng Cheh Mui Yap Boh Wei ASL Aviation Group Pte Ltd The Late Peh Teck Seng Yap Cheng Tong, Nicholas W The Late Seah Siok Lay (IMO-Foo Seow Kheng, Peggy) H Holywell Foundation Limited P Waypoints Private Limited The Late Soh Keng Thye Yap Jit Wei B Pei Hwa Foundation Limited Hong Seng Sports Industries Web Structures Pte Ltd The Late Song Hoe San Yap Jit Wu Bank Pictet & Cie (Asia) Ltd Pontiac Land Group Pte Ltd Web Synergies (S) Pte Ltd The Late Tan Gek Kee Yap Pheng Hui Beaver Contromatic Pte Ltd PricewaterhouseCoopers LLP Hotel Properties Limited Wesley Methodist Church The Late Tan Kok Tong Bukit Panjang Methodist Church Prive Clinic Pte Ltd (IMO-Chong Phui Ying) West Spring Secondary School The Late Teo Chin Chye HRS Marketing Pte Ltd Yap Poh Tee William Secure Solutions Pte Ltd Tin Keng Seng Yap Siew Moi Wing Huat Loong (Pte) Ltd Tiong Siew Geok C R Yaw Chee Ming Cellresearch Corporation Pte Ltd I Rose Marie Khoo Foundation Wing Ship Marine Services Pte Ltd Toh Hoon Meng, Bernard Impact Life Style Inc. Pte Ltd Yeang Xian Wei (Dr) Char Yong (Dabu) Foundation Woh Hup (Private) Limited Tong Chi Kong Isaac Manasseh Meyer Trust Fund Yeo Ah Yeng Limited Yeo Basil Ciap Architects Pte. Ltd.

If we have inadvertently left out any donor, please accept our sincere apologies for the oversight. 68 69

FY2018-19 Total Expenditure for the Year FY 2019 FY 2018 Fundraising Costs 204,194 383,118 Financial Highlights 134,195 107,309 Investment Management Expenses Charitable Activities 11,137,838 10,536,231 Total Income for the Year Impairment Loss on Trade Receivable 18,600 – Governance Activities 2,872,896 2,935,997 FY 2019 FY 2018 14,367,723 13,962,655 Voluntary Income & Income from Fundraising Activities 2,881,705 11,709,311 Investment Income 504,209 324,935 FY2019 Total Expenditure for the Year Patients’ Fees 1,457,043 1,519,652 Government Subvention Grant 5,211,932 4,155,838 Other Grants 3,441,754 3,578,259 $134,195 $204,194 $18,600 Amortisation of Deferred Capital Grants 751,590 741,636 Others 224,959 443,171 $2,872,896 $11,137,838 Fair Value Gains on Financial Assets 532,767 461,612 Unrealised Foreign Exchange Losses (19,292) (37,216) Realised Foreign Exchange Losses (68,374) – Gains on Disposal of Financial Assets 48,045 27,885 14,966,338 22,925,083 Charitable Activities Governance Activities FY2019 FY2018 Fundraising Costs 12,000,000 Investment Management Expenses 10,000,000 Impairment Loss on Trade Receivables

8,000,000

6,000,000 Scan this QR code for full FY2018-19 Financial Report. 4,000,000 Explanatory Notes 2,000,000 1. Charitable activities 0 Costs of charitable activities comprise all costs incurred in the pursuit of the charitable objects of the Hospice which is the provision of inpatient and home care services to the terminally ill. The total costs of -1,000,000 charitable expenditure include an apportionment of support costs.

2. Governance activities Voluntary Investment Patients’ Government Other Amortisation Others Fair Value Unrealised Realised Gains on Governance activities comprise all costs attributable to the general running of the Hospice in providing Income & Income Fees Subvention Grants of Deferred Gains on Foreign Foreign Disposal of the governance infrastructure and in ensuring public accountability. These costs include costs related to Income Grant Capital Financial Exchange Exchange Financial from Grants Assets Losses Losses Assets constitutional and statutory requirements, and include an apportionment of overhead and support costs. Fundraising Activities The full set of audited financial statements can be downloaded from our website atwww.doverpark.org.sg . 10 JALAN TAN TOCK SENG, SINGAPORE 308436 TEL: 6500 7272 FAX: 6254 7650 EMAIL: [email protected]

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