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We respect Boon Heng a lot because he is not only an outstanding leader, but also a selfless“ leader. He always gives his best in serving the workers and people. At the same time, he also does his best to nurture his successors and next generation of leaders. In the Labour Movement, he guided me and made me his successor as Secretary-General of NTUC when he was only 58-years- old. And now, as the Chairman of PAP, he is retiring early to make way for younger leaders to step forward. It shows how much he cares for the success and progress of , not just the present, but also the future.” NTUC Secretary-General Minister Lim Boon Heng (left), Finance Minister (centre) and NTUC Deputy Secretary-General (right) after winning Jurong GRC in 2006.

By Marcus Lin

urious political pundits finally got the answer.A fter more than 30 stand for the presidential election due later this year, Minister Lim said years of public service, Minister in the Prime Minister's Office and categorically “I do not wish to be President” and that his future plans anchor Minister for Jurong GRC Lim Boon Heng, 63, will call it are more modest. a day at the end of this electoral term. He broke the news at the Importantly, he said the PAP has found a slate of very good launch of the Jurong Town Council's five-year concept master candidates who meet the standards, thus allowing him to “retire, plan on 10 April 2011. pleased that we have a new team in place that will serve the people of CThere was talk that he would stand for another term in the coming Jurong and Yuhua well”. General Election in Jurong GRC or elsewhere as his work rate did not Though he says he now has more time for family, gardening and indicate imminent retirement. His announcement has put paid to such reading, he won’t be turning his back on the Labour Movement and speculation. simply disappear into the woodwork. Amongst other things, he is Minister Lim was first elected People'sA ction Party (PAP) Member Chairman of the NTUC Social Enterprises Development Council, of Parliament for Kebun Baru in 1980. He joined NTUC in 1981 and was Chairman of NTUC LearningHub Pte Ltd, and Chairman of NTUC NTUC Secretary-General from 1993 until resigning at the end of 2006 Eldercare Co-operative Ltd. whereby the NTUC Central Committee unanimously elected current He is also Advisor to EMSEU, HSEU, MIWU, SIASU, SMOU, Secretary-General Lim Swee Say. SOS and SUBE and Trustee to MIWU and SMOU. Minister Lim revealed that he offered to step down before the 2006 General Election, but Prime Minister persuaded him See Page 2 to carry on. Asked whether his retirement will pave the way for him to

wo veteran Members of Parliament with Labour roots, Mrs Yu-Foo Yee Shoon First Woman NTUC who is MP for Holland-Bukit Timah GRC and Minister of State, Ministry of Chairman And Community Development, Youth & Sports as well as Mr Ong Ah Heng who is MP for Nee Soon Central, have announced that they will not be contesting in the coming ‘Kopitiam MP’ Retire General Election. T See Page 2 2 workingfor • inclusivegrowth

From Page 1 Lim Boon Heng Says Bye To Political Stage Fellow Jurong GRC MP and comrade NTUC Deputy Secretary-General Secretary-General when I joined the NTUC, and I continue to serve with Halimah Yacob said: "It is difficult to do justice to Minister Lim in just him on aging issues at the Prime Minister’s Office. a few sentences for his vast contributions. In Jurong GRC, I have “I benefited immensely from his example, guidance and benefitted from his leadership style, which had allowed us to grow our encouragement over the years. I particularly like his quiet and calm own strengths but with the comfort of knowing that he will always be approach to getting things done. It exemplifies for me a good model of there at any time we needed help. servant leadership. I wish Brother Boon Heng a happy retirement from “He is a man of deep convictions, that was why he continues to politics." anguish over the casino issue, and is well regarded among residents Added NTUC Central Committee member and AUPE Advisor Teo and grassroots leaders. I am glad that he will continue to contribute in Yock Ngee: “He is also a very compassionate leader who has always different ways to the causes that he believes in." been very helpful to our fellow unionists and unions in times of need. And NTUC Deputy Secretary-General said: "I look he would prefer to do it in a quiet way.” up to Brother Lim Boon Heng as my teacher and mentor. He was the

From Page 1 First Woman NTUC Chairman And ‘Kopitiam MP’ Retire

rs Yu-Foo joined NTUC in 1971 as a Senior Industrial Relations Officer and became the first woman Chairman of the NTUC Central Committee in 1979. She said that as a woman, she has an interest in encouragingM more female participation in the Labour Movement. She was active in unions’ membership drives, women’s activities and child-care services in the NTUC. She entered politics in 1984 at the age of 34 and won as a PAP candidate in Yuhua. She said then: “The nature of an MP’s job and what I do now is the same. It is actually an extension of my work - to work with the grassroots, to explain Government policies to the people and to relay the problems. The difference is that as an MP, the scope is wider.” Mrs Yu-Foo was also the first woman to be appointed Mayor in Singapore when she was made Mayor of Bukit Timah CDC in 2001. Mrs Yu-Foo Yee Shoon (left) at a NTUC First Campus event. Mr Ong Ah Heng, so-called the `Kopitiam MP’ because of how he mixes easily with working class people, joined the NTUC in 1980 and was Executive Secretary of the National Transport Workers’ Union from 1981 until 2006. He was also NTUC Central Committee member, NTUC Assistant Secretary-General, NTUC Administration and Research Unit Director and NTUC Care and Share Director. Mr Ong was already a veteran grassroots leader in Nee Soon Central when he stood for elections there as a PAP candidate in 1997 and won. He has retained his seat ever since. He told NTUC News in 1996: “I owe a lot to the meritocratic system. There are very few countries where you could start as a construction worker and end up with a master’s degree. It is right that I repay society by involving myself in community work - in the Labour Movement and in other grassroots organisations.” Mr Ong Ah Heng (left) during his NTUC days. inclusivegrowth • workingfor 3 Scrutinise Carefully, Choose Wisely he eighth and final batch of new candidates - beyond the tea sessions and features will be in place to contain costs, and not People’s Action Party candidates for interviews. go the same way as has been the case in other the coming General Elections were “How have the Opposition parties assessed countries that adopt national insurance? introduced at the PAP HQ on 14 their new 'prized catches'? The public deserves “What is the health outcome, compared April 2011. Altogether, 24 have been to know. The public also needs to have the to what we have achieved, at much lower named. opportunity to scrutinise them, just as they are spending? What will public transport fares be like TDuring the introduction of the seventh batch scrutinising our new candidates. Otherwise how in a nationalised public transport system, and on 11 April 2011, PAP Chairman and Minister in can voters make considered choices? who will pay the bill? And are the waiting times Prime Minister’s Office LimB oon Heng said: “I see that some of the Opposition parties shorter than in our case? “During the coming General Elections we have unveiled their manifestos. This is good. “And how will a Workers' Party government will see a number of old war-horses among The voters need to examine them carefully. For pay for these additional costs? We will release the Opposition camp, and new faces. These example, how much will the Workers' Party's our manifesto for public scrutiny soon. Let us new faces have popped up almost at the last programmes cost? How much will the small scrutinise carefully the candidates being offered moment. Do we know enough about them? I class sizes in our schools cost? How much will for the general election, and let us scrutinise have briefly mentioned how we assess possible the medical insurance proposal cost, and what carefully the manifestos of each of the parties.”

On 11 April 2011, became the seventh new PAP Labour MP candidate introduced for the coming General Election. Alex Yam Ziming, 30, is Head Secretary of the Citizens’ Consultative Committee. My five years in the (Strategies & Planning/Youth From 2010 to 2011, he helped Mr Yeo Cheow Labour Movement has Lab) of Young NTUC which Tong in Yew Tee and worked closely with the local he joined in 2006 as a pioneer grassroots organisations. He served on both the allowed me to gain a deep member of the youth unit. He CCC and Community Club Management Committee. understanding“ of the challenges now oversees the development In February 2011, he understudied Minister Lim that our fellow workers face. of young activists and helps Boon Heng at Jurong Central for a month before It has certainly been a great chart the engagement with returning to Yew Tee at the end of March 2011. privilege to serve alongside young workers. dedicated union leaders who Education: After receiving his early education at are on the ground daily to make Work Accomplishments: Alex began his career Dunman High School and Victoria Junior College, a difference. I hope to make my at NUS in 2005 as an Administrative Officer and Alex obtained an honours degree in Politics & was involved in the development of University Town. International Relations at the University of Kent. While own small contribution to be At the community level, Alex has served on the in university, he was Senior Councillor for Ethnic the voice of younger workers Comcare Local Network and subsequently as Vice- Minorities and President of the University Chaplaincy. as well as champion the cause Chairman of the North West CDC Arts & Culture of the families of our lower- Standing Committee since 2009. Personal Information: Alex believes that at the income workers, to ensure He is also active with CDAC, serving on the core of every society is the family. Guided by this that their children also have a Board from 2010 and promotes education as a principle, Alex values the time that he gets to good head start in life. Majulah member of the Student Education & Development spend with his family and fiancée. He also enjoys NTUC! Majulah PAP! Majulah Committee. From 2000 to 2010, Alex served in the community work, cooking, cycling, photography, Singapura!” grassroots organisations of Buona Vista and was singing and slow walks in the park. Sparking Off The Superheroes Within! By Gwen Sin inspire the children to do well TUC’s Women’s Development in their studies; be engaged in Secretariat (WDS) collaborated with Maths and Science fiction, not Raffles’ Institution R( I) Intergrated just having activities always… Programme Year 6 students to bring Our aim is to not let their vicious about Superheroes Within!, a fun- cycle of the past to repeat, with filled event on 3A pril 2011. renewed hope for them that NThe event was part of the WDS’ activities there is help and support when lined up for WeCare for U Project launched in their mums go solo.” 2009, targeted to help single mums who are Mr Goh Ann Tat, the divorced, widowed or unwed. This outreach educational officer-in-charge programme aims to build greater resilience, of this collaboration also stronger independence and also functions as commented: “RI itself has a lot a support network with other single mums in of programmes and activities WDS volunteers and RI student leaders having a candid moment with RI’s gryphon mascot. Singapore. that empower the students to The carnival proved to be a hit with the 84 get to know the community, as long as they feel bond with other single mums with young children participants. Enthusiasm was visibly high, as the that they have a heart for it. This group of student like me. It’s also better for Jessica socially, and children’s curiosity was piqued by interesting leaders are part of this programme called the hopefully, she would realise the importance of a experiments that ranged from `oobleck’ (a International Service Learning elective, where good education through such school visits and non-Newtonian fluid made from corn starch), they have to do local and overseas service activities. That’s my biggest wish.” soft drinks explosion and robotic mechanisms. learning programmes. So this is part of their Madam Nadia Ja’afar, who also brought her There were also charade and races, where prizes ‘giving-back’ activities… I’m glad to see this three-year-old son Aidan Anshar Abdullah to the were given away for the best tag-team efforts. batch of students doing small things with great event, said: “I have been attending WeCare for U The event ended with a night of stargazing and love.” activities for a year now. I usually receive phone astronomical studies with the student leaders, Madam Wang Wen Li, who was at text messages from the WDS volunteers about much to the children’s astonishment and glee. Superheroes Within! with her four-year-old such events, and since Aidan loves Science, I Madam Suseela Singaram, WeCare for U’s daughter Jessica Xuan Yu Lim, said: “It is very decide to come for this. I hope there are more of key driver and UPAGE Deputy General Secretary good of WDS to organise such programmes such educational events in the months to come. said: “We hope with such collaborations, it would and provide more avenues and opportunities to It creates bonding for both of us.” 4 workingfor • inclusivegrowth $75 Million Productivity Push For Food Services Sector

Human Resource capabilities. Part-time workers are By Muneerah Bee Mohamed Iqbal often among the People working in the Food s an industry with about 6,000 Services industry, especially establishments and around 86,800 during peak periods and workers, the food services industry’s festive seasons. Under the NTUC Secretary-General Lim Swee Say (in red tie) in PUTIEN Restaurant’s kitchen for a firsthand experience of the company’s productivity efforts. value-added (VA) per worker is still plan,they will be pooled on less than one third of the national a geographical basis and trained with skills to the process is being spread out throughout the average. As part of the latest industry plan work in various establishments within a mall in whole industry. We need the total participation Adriven by SPRING Singapore, the sector will their area of residence. SPRING Singapore Chief of the industry so that over time Singapore’s be given a $75 million productivity push and by Executive Png Cheong Boon explained: “Once image, reputation and standard will continue to 2015 the sector-wide nominal VA per worker you pool them together, you have a certain enhance in the global community. In this regard, is expected to increase by about 20 per cent. critical mass for training as a group. And if they SPRING Singapore, working very closely with This five year plan will equip companies with are all in the restaurant trade, you can train them the Restaurant Association of Singapore, will the necessary knowledge, support and tools to in terms of certain standardised skills such as go all out to create productivity awareness in a improve productivity and competitiveness. service level and hygiene, rather than just being widespread manner.” trained for one particular restaurant. When you The Retail and Food Services Productivity Three ‘P’s and Two ‘I’s pool them together, we can also offer them Conference will be held in September 2011 for Making the announcement on 6 April 2011 benefits that are more similar to what full time the food services and retail sectors to share on at PUTIEN Restaurant at nex Shopping Mall, staff enjoy.” productivity efforts. Infrastructure support and NTUC Secretary-General Lim Swee Say Developing innovative food Products and expertise on productivity will also be developed. shared the five strategies under the SPRING dining concepts will help companies grow their To develop a set of productivity metrics relevant Singapore’s food services productivity plan - the customer base and optimise capacities. The to the food services industry, SPRING has three aspects of Process, People and Product food services productivity plan will also facilitate embarked on a benchmarking study. Self-help which are supported by Infrastructure and and promote innovation and service excellence toolkits will then be developed based on the Implementation. within the sector. information for companies to adopt. SG Lim The plan encourages companies to re- To support the sustainability of the 3Ps, said: “It’s important that we are able to measure design their Processes by adopting new Implementation is equally important. SPRING ourselves and performance today, so that we technology for improved service delivery as will work with closely strategic partners to can improve our performance tomorrow. With well as to optimise kitchen processes for better broaden its outreach to companies and roll out proper measurement, we can benchmark efficiency. Support will also be provided to help initiatives under the plan. SG Lim added: “We ourselves against each other as friendly companies better manage, develop, and retain can only sustain productivity, innovation and competitors in Singapore and at the same time their workers by upgrading the manpower and service transformation in the food industry if benchmark ourselves with the rest of the world.” Productivity In PUTIEN

With eight outlets in Singapore and one in based to an IT approach of integrating their Jakarta, PUTIEN Singapore Private Limited has finance, purchasing, time management and been on the right track on improving productivity. payroll systems. “Adopting certain computerised In conjunction with the announcement of the systems such as ERP will help us to increase the food services productivity plan, the company productivity,” Adeline Tan, PUTIEN Singapore shared and showcased its productivity efforts. Logistics Manager said. Its current purchasing system requires an average of eight steps and 5S Method takes 40 minutes. The new ERP system is A renowned Lean Management system, 5S estimated to take six steps and take a total of 26 refers to Sort, Systemise, Shine, Standardise and minutes to complete. Self-discipline. By adapting 5S to improve kitchen workflow, the company achieved a safe working PUTIEN Singapore founder and CEO Fong Chi Chung (in grey Strengthening Training Programmes suit) and NTUC Secretary-General Lim Swee Say (in red tie) with environment, a neater workplace and maximised workers of PUTIEN Restaurant. The company will continue to improve training workspace efficiency in the outlets. It also cut programmes for its workers. Mr Fong said: down on training time for new employees by half. delivered to all its outlets. PUTIEN Singapore "Productivity is about people, not about driving The dishes were also prepared and served faster, founder and Chief Executive Officer (CEO) numbers. Our employees are our most valuable from 10 to 20 minutes to six minutes. Fong Chi Chung shared: "Some of our best asset. Keeping them motivated and engaged is PUTIEN Singapore Assistant Supervisor Leng productivity improvements came from setting up the key to better customer experience, whether Ah Eng, 56, who has worked with PUTIEN for 10 our central kitchen. Now we need three weeks it's food or service." years, shared: “When we first started, we knew to train new kitchen staff instead of six. And 11 PUTIEN Singapore’s productivity drive nothing about the work in a restaurant. It was a to staff the restaurant kitchen instead of 14. Each began in 2009 and has resulted in a 10 per bit unorganised. However, with 5S implemented, restaurant kitchen takes up only 25 to 35 per cent increase in nominal VA per worker. The the work process improved, everything is more cent of restaurant space instead of 35 to 40 per company also hopes to attract more local orderly and it makes our work easier.” cent. This means more room for diners." workers by letting the public realise that working in the kitchen is not necessarily a hot and dirty Central Kitchen ERP System environment. The company prepares its ingredients and The Enterprise Resource Planning (ERP) system sauces in its central kitchen which are then will allow the company to move from a paper- - Additional reporting by Karene Wong inclusivegrowth • workingfor 5 U Care Fund Target Crosses Halfway Mark The U Care Fund provides assistance to low-income union members and families through core assistance programmes such as U Stretch By Joshua Joseph vouchers, U Care Back to School vouchers, U Care Education Co-Funding scheme and Family ith the mission Recreation and Fun Carnivals. of becoming a “Our ‘Care and Share’ efforts have gone Caring Labour a long way back, and it is definitely heartening Movement that we continue to receive such overwhelming through U support from our Labour Movement family Care, the Labour Movement throughout the years. We will continue to reach isW certainly well on track after out to our low-income members and extend all having raised up to a total of the help we can give,” Mr Zainudin said. $53.9 million through fund- The event also marked an important raising efforts. Held on 7 April milestone for NTUC as it celebrates its 50th Coming together to celebrate the total amount raised at the event. 2011 at the Orchid Country anniversary. Mr Zainudin added : “…The NTUC Club, this year’s fund-raising 50th anniversary is celebrated together with our efforts kick started with a special 27-hole U Care Industry and NTUC Care and Share tripartite partners and with this unique golf event Charity Golf 2011 in celebration of NTUC’s 50th Alignment Director . we have a chance to be together, share and anniversary. Sharing at the event, Mr Zainudin said: “We celebrate and at the same time help the workers A total of over $6.8 million was raised are very proud that at the U Care Charity Golf who are in need and the low-wage workers.” through the sale of golf flights and outright this year we are able to raise a lot of funds in donations. This surpasses by more than 50 terms of the way we work together in the tripartite A 50/50 Celebration per cent the $10 million target set for 2011. partnership, the management, the unions and The major donors included Singapore Labour even individuals who have come forward to raise In the 50th anniversary of Foundation, NTUC FairPrice Foundation, funds for today’s Charity Golf. The other effort NTUC, we realised that in the NTUC Income, NTUC Choice Homes and that we have consciously done is to engage our past few years we have put in a lot of ComfortDelgro Corporation. Social Enterprises. Our Social Enterprises have effort“ to raise funds and we have now At the event, 50 flights of golfers comprising also come strongly to assist us in raising our U crossed the $50 million mark… it’s a union leaders, management and government Care Fund for this year’s target…” officials came together for the fund-raising event. With escalating inflation bound to impact wonderful occasion to celebrate the Among the distinguished guests gracing the low-income households, especially in their daily 50th anniversary when we crossed occasion were NTUC Secretary-General Lim necessities, the U Care Fund will set aside $11.7 the $50 million mark.” Swee Say, Minister for Manpower , million for 2011 to assist low income members NTUC Care and Share Alignment Director Minister of State for Manpower and Trade and and families cope with the rising cost of living. Zainudin Nordin WDS Launches ‘Work-The-Talk’ To Help Increase Workers’ Productivity ... skills learnt under By this programme can be Rasheedah Mahfuz used in any context, although TUC’s Women’s our“ focus may be on promoting Development healthy conversations over Secretariat (WDS) work life balance issues.” has launched a new worklife initiative NTUC Deputy Secretary-General & WDS Director Halimah Yacob to help increase workers’ productivity.N ‘Work-the-Talk for 2011’, an hour-long talk session launched on garner the support of 50 companies through employers as well as employees to share 8 April 2011, aims to help participants identify their participation in this programme from April information, ideas and initiatives on a wide the challenges at work and at home. WDS to December 2011. range of issues. The first series of the WE said it believes that a happy family member The first session held at the Amara Hotel Connect was held in February which highlighted will make one a happy worker thus leading to provided tips on achieving worklife harmony, the importance of mentoring as a business better productivity as the worker will be able to maintaining cordial working relationships with retention strategy for new and existing staff. perform better. colleagues and bosses, managing household Companies interested to register for the Speaking at the launch, NTUC Deputy chores while enjoying parenthood and cultivating Work-the-Talk programme may contact WDS at Secretary-General and WDS Director couplehood. 6213 8381 or email [email protected]. Halimah Yacob said: “This new Work-the-Talk “Participants will learn how to communicate programme comes under the third limb of our and better manage expectations with one strategy to help women. We find that just as we another at work and at home, something that With this programme, want to attract more women back to work, it is may seem less important compared to hard, employees will learn how to equally important for us to help those who are technical skills needed for a job, but is equally better manage the challenges they already in the workforce to continue working.” important in today’s context where people are face“ at home while their employers This complimentary programme, which looking at more than just a good salary when will better understand the challenges targets all levels of employees, is supported by they work for a company,” DSG Halimah added. the Ministry of Community Development, Youth Work-the-Talk comes under the new NTUC that these women face at home." and Sports (MCYS) and conducted by Fei Yue WDS outreach platform - WE Connect - which Evelyn Kong, Head of Family Life Education Community Services. WDS said it hopes to aims to help WDS connect and network with Department, Fei Yue Commmunity Services By Muneerah Bee Mohamed Iqbal

6 workingfor • inclusivegrowth SURAWU Woos PME Members

By Gwen Sin SURAWU he staff union of the Urban Redevelopment As the staff union of Urban Redevelopment Authority, the Authority, Singapore Urban Redevelopment Singapore Urban Authority Workers' Union has 430 Ordinary Redevelopment Branch members or 80 per cent of the Authority Workers’ Union bargainable workforce. (STURAWU) may be small in size, SURAWU Exco members at a bonding activity during their team-building retreat to Malacca in February 2011. but its President Freddy Lim shared big plans ahead in 2011. great discounts and incentives over and above succession. Six new officers are also appointed In the area of enlarging its membership base, their prevailing membership benefits, such as for the current term, and four of them are below 80 per cent of recruitment for bargainable staff is special corporate rates for mobile phone lines. 35-years-old. Mr Lim and his General Secretary already achieved in its workforce. Moving ahead, This will continue to keep them with SURAWU Madam Marimuthu Suppamal have also made SURAWU hopes to achieve another “five per and they will realise that the union membership is preparations for their successors in the aspect cent increase” next. In terms of attracting the to their advantage. At the same time, we will also of the Flow Up framework. Potential candidates rising number of PMEs (Professionals, Managers have a counter to encourage new employees were invited to join the current Exco team in its and Executives), SURAWU looks set to work who are non-members to sign up and enjoy the team-building retreat to Malacca in February. closely with Young NTUC for a greater outreach instant benefits at the roadshow.” Mr Lim has more concerns over challenges in a big way. The third distinctive plan will be related to faced in its Flow On aspect for SURAWU. Mr Lim said: “We have to be realistic about “positive discrimination”, according to Mr Lim. A He said: “We can do that much, but we are this target group and mount up our efforts to subsidised day trip to Malaysia will be organised also limited. I have seen a few union leaders expand our reach to them, otherwise in time to for SURAWU members. This was based on who remain as Advisers or Industrial Relations come the rank-and-file will become a minority as overwhelming response received from last year’s consultants in their respective unions as they the educational profiles have changed over time. trip to Desaru Batam. Mr Lim noted that new retire from the workforce. But they do not have There will be an upcoming movie screening for members were even recruited during the trip, and executive powers, and after two to three years, those who are 35-years-old and below. We are will continue to provide such benefits this year. they leave the scene. So I hope NTUC will do also going to have a membership roadshow. The Finally, SURAWU has also been more to strengthen the Flow On part for smaller objective of the roadshow is two-pronged, based implementing the 3F Leadership framework since unions like SURAWU, by allowing outgoing on the 3R principle: Recruitment, Retention and 2003. For the Flow In aspect, response has also leaders like me to be useful and be able to Reciprocity. been very encouraging to date. Potential officers continue more effectively and meaningfully “Existing members will get to enjoy instant irregardless of age, race, religion and gender to ensure a smooth leadership transition and attractive discounts, telco tariffs at corporate rate, have been identified for leadership renewal and continuity from incumbents to successors.”

From Making Ends

Fighter Meet To Making Life Meaningful By Vanessa Teo

nd the longest serving staff award Movement,” shared Mr Ang. goes to Youth Development Unit And that began Mr Ang’s (YDU) Executive Ang Jia Da!” But exciting journey with Young before you think that Mr Ang is a NTUC. He currently serves man with greying hair, he is actually in the Programmes team, NTUC Youth Development Unit Executive Ang Jia Da (standing, with mic) briefing volunteers at the Run 350 Coastal Cleanup on 20 March 2011. pretty much the opposite. So as one may and looks into programmes wonder,A “Why is he one of the longest serving and activities that can engage youths and Having journeyed four years with the staff then?” It’s because he is actually the encourage them to be meaningfully active. Mr Labour Movement, Mr Ang continues to find joy longest serving ‘temporary’ staff of two years Ang is also actively involved in green-related and motivation in his job. He looks forward to at YDU, before signing on as a full time staff in initiatives, and plays a key role in events such helping Young NTUC achieve its goals, and will 2009. as the signature eco run Run 350 and affinity do his best to work towards this goal in his own “After finishing my two years of National groups like 350 Singapore and the Team Young small ways. Service, I was pursuing a part-time degree. NTUC Volunteers. He said: “What has kept me going on for so So I was looking out for a temporary position “For the TYN Volunteers affinity group, one long is the fact where I know that I am able to to make ends meet while I pursue my studies. of their regular activities is to visit the folks of bring about joy and satisfaction to other people I received a call from a recruitment agency the Senior Activity Centre at Henderson. When when I do what I do, albeit indirectly. I certainly and that started my temporary stint with I see the smiles that appear on the faces of the would like to see Young NTUC continue to be YDU. However, upon seeing the zest, energy old folks because of the young people around the largest and most vibrant youth movement in and dedication in fellow colleagues, it made them, it creates a warm fuzzy feeling in me. Singapore, and I know I can play a part in it.” me realise that these are the colleagues I Also, to see that the volunteers and activists And if you are wondering did Mr Ang regret would like to have if I found a full time job. can realise their aspirations and do what they his decision to sign on as a full-time staff with Furthermore, I saw the potential in this job and plan to do with the resources and logistical YDU, his answer explains it all: “I must say that knew that the skills I learnt from the job will be support I can assist with, it really gives me a every day is like a new day for me and I am with me for life, and thus I joined the Labour sense of satisfaction,” said Mr Ang. enjoying it!” inclusivegrowth • workingfor 7 Announcement: Electronics Sector Calling For More Workers

From left: Mr Chong Joon Woon (Deputy Director of Electronics Cluster, EDB), Mr Koh Juan Kiat (Executive Director, SNEF), Mr Cyrille Tan (General Secretary, UWEEI), Mr Francis Lim (President, UWEEI), Mdm Halimah Yacob (Executive Secretary, UWEEI), Ms Ng Hwei Min (Director Operations Policy, Compliance & Corporate Development. Labour Relations & Workplaces Division ,MOM), Ms Jessica Methodius (Deputy Director (Manufacturing & Construction Division), WDA).

The Government has already DSG Halimah said: “In Singapore, there is now almost one million foreign manpower… So By Vanessa Teo given the assurance that in all if we continue to increase at that pace especially sectors, particularly the electronic like the last few years, then I think we will reach here can we find more skilled sector,“ it is critical to have enough a level that is completely untenable…. We workers to join the electronics skilled workers to do the job. But let must look at what are the alternatives and ask industry?” This was one of the us also do a lot more to make sure ourselves why young people are not entering key questions that resounded at the sector… We just started the programmes, the Union Management Forum that for the jobs that are created, more but what we also need is more support from the organised by the United Workers of Electronic can do the jobs, and industries to make work in the electronics sector Wand Electrical Industries (UWEEI) on 8 April that we also do more to attract younger a lot more interesting. 2011. Singaporeans into the electronics “…there is also potential for tapping into Addressing that this was a challenge sector.” the number of older workers who are looking for that most companies faced, NTUC Deputy NTUC Deputy Secretary-General and UWEEI work. I understand it may be more challenging Secretary-General Halimah Yacob and UWEEI Executive Secretary Halimah Yacob to place older workers in the electronics Executive Secretary gave the assurance that the sector… but is there more that could be done in Labour Movement together with other partners offered by the ITE College, Central. For mature terms of redesigning jobs or mentoring schemes will be behind companies to support them. workers who are interested, lost their jobs or are to provide greater support for them at the She said: “… the electronics sector looking for careers in the electronic sector, we workplace? We need to be more creative…” continues to offer very good jobs, prospects are also working with other agencies as well to Thus, an invitation was further extended to and career opportunities for Singaporeans, and develop electronic apprenticeship programmes. companies present to consider coming together so we want to work closely with you to see how This is for getting mature people who want to to brainstorm on ideas on how to spruce up the we can continue to ensure that there is a steady acquire NITEC in Electronics and Mechatronics image of the electronics sector, which was well pipeline of Singaporeans wanting to work in the but on a part-time basis. accepted by management partners. electronics sector.” “We also have a specialist technician

And besides a verbal assurance, DSG programme where we are targeting NS men Halimah also shared with management partners who are about to ORD or complete their two- The forum was very on four practical programmes that have been year programme with the Government. So these informative… there was a lot undertaken to ensure this: “We have industrial are some of the areas in which we are looking that came out in terms of interaction attachment programmes for students studying at in order to make sure that we support the “between the three different groups in the NITEC in Electronics and Mechatronics industry in your need for more skilled people.” - the Government, UWEEI, and the courses… Prior to this, the ITE students do And when the question was raised on the not have a formal attachment programme… allowance for more foreign manpower to tackle companies. This is something very so we created this pathway so that they can the manpower crunch for skilled workers, DSG unique in Singapore. I have not seen this be attached for at least three months with Halimah also encouraged those present to in other countries. The other good thing companies and, hopefully, they will then say think of other alternatives such as sprucing up is that the direction in which all three ‘this is a career for me’... the image of the electronics sector to attract are heading is in the same direction.” “We are also working with ITE together younger workers, as well as tapping into the Sanjay Kumar Sinha, Hewlett-Packard with other agencies to develop a new NITEC pool of mature workers, rather than thinking of Singapore (Private) Limited Human Resources in Semi-conductor technology, and this will be hiring more foreign workers. Director Singapore

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Mr Ong Hong Beng (left) and Miss Er Siew Kim (first from right) facilitated the inaugural U-Share Talk with invited speakers Ms Jessie Yeo (second from left) and Ms Irene Low.

Jessie Yeo’s Journey the retrenchment exercise at Port of Singapore By Gwen Sin Jessie has been with ARU for 23 years after Authority (PSA). Jessie recounted: “The her graduation and rose through the ranks whole episode was very energy-sapping and alk to any Industrial Relations from an IRO to become a Director and an emotional. I had to make sure that the affected Officer (IRO) at NTUC Executive Secretary of a union. She recalled: workers not only received the retrenchment Administration and Research “When I was posted to SPWU, I was told they benefits but were also provided with assistance Unit (ARU) on the drills of their were not comfortable with a female AES. It to look for alternative employment. Most daily work, and they can tell you took me six months to work the ground and importantly, we had to manage the emotions of it is not always a bed of roses. Ms Jessie gain acceptance. The experience at SPWU the workers with care. TYeo, Director, Industrial Relations Mentoring has enabled me to grow tremendously. I learnt “As an IRO, there will be times when (IRM), Executive Secretary of Metal how to earn the respect of the workers and we have to do the `impossible’ within an Industries Workers’ Union (MIWU) and the management. Nobody can give you the `impossible’ time limit. In my first year, I was Deputy Executive Secretary of Singapore respect, you have to earn it yourself. This is asked to take over the May Day event at the Port Workers’ Union (SPWU) and Ms Irene something all IROs must learn.” very last minute from a colleague. The logistics Low, Assistant Director, Industrial Relations Jessie added: "What kept me going in the was humongous. I had to help mobilise Department (IRD), can resonate with that as early part of my career was the support and more than 2,000 people to form a marching they have literally been there and done that. motivation that my bosses gave me. It was also contingent, put up a dance performance and Both shared their career journeys with important that my bosses knew how to leverage fill up the spectator seats, all to be delivered fellow ARU staff at the inaugural session on my strengths and weaknesses." within three weeks. But these are assignments of U-Share Talk, a series of dialogues Her conviction to help workers helped her that fire you up and bring an immense sense of organised by NTUC Human Resource overcome many challenges, one of which was triumph when you succeed.” Department for staff to exchange insights on what makes working for ARU fulfilling, how to avoid career fatigue, and how to Irene Low’s Journey mentor and coach me.” make wise decisions on career moves. The Irene, on the other hand, joined ARU then left, When asked about the challenges that dialogue is carried out in a candid banter, and later rejoined ARU. She has a total of 12 are unique to ARU, Irene said it would be talk show format. years with ARU. When asked about the impetus about “managing the expectations of multiple Jacqueline Chin, Director, HR, to return to ARU, Irene said: “I feel an alignment stakeholders”. She said: "In NTUC, it is a lot NTUC-ARU, explained: "U-Share Talk between NTUC’s mission and my life purpose. I about influencing to achieve a win-win outcome is yet another of our staff engagement derive a sense of satisfaction that I cannot find for all stakeholders”. initiatives. We will invite staff who have in other jobs. I have to ask myself, ultimately The participants quizzed Jessie and Irene on made a successful career within ARU since what do I want in life? Chasing after profit or fulfill how they juggle work with family. Both ladies, graduation and staff who had previously my own life purpose? This is why I made the who are mothers with young children, shared left and later returned, to be our guest decision to come back, and I am still here today.” that while it is demanding striking a balance, speakers to share their career experiences Irene also shared her experience of being it has definitely been worthwhile, as they have in ARU. We believe that this career rotated to various departments within ARU, found fulfilment in both family and career. counselling on a very personal level will including Corporate Development and HR. The U-Share Talk ended on a high note, with benefit our staff, especially those who had She recounted fondly: “I am fortunate to have participants coming away with many insights on joined ARU as their first job and who may the opportunity to be exposed to different job life lessons and also what important points to wonder whether it is worthwhile to stay on, functions. I learnt a lot from many different consider when making a career decision. Come or to seek greener pastures elsewhere.’’ bosses who were willing to invest their time to join us at our next U-Share Talk ! inclusivegrowth • workingfor 9 Renesas Taps On IGP To Skill Up And Scale Up By Naseema Banu Maideen efficiency.The company realised that in order to reduce downtime, the wirebonders should ith the productivity buzz at the be overhauled to be subjected to specific top of its agenda, Renesas preventive maintenance programmes for stable Semiconductor Singapore running conditions. Private Limited tapped on the The next challenge was that the company’s Inclusive Growth Programme maintenance technicians did not possess such (IGP) administered by NTUC’s e2i (Employment specialist skills to perform these operations. Wand Employability Institute) to benefit its workers Hence, training was the ready solution. Training extensively. The company, a semiconductor was mapped out to equip and skill up the manufacturer, is unionised under United technicians’ competency in performing the Workers of Electronic and Electrical Industries overhaul of these wirebonders. As the Original (UWEEI). It has tapped on the funding from the Equipment Manufacturer was unable to provide IGP scheme to provide for wirebond machine such technical specialist training, the company overhaul and training in its assembly engineering decided to engage a Japanese Specialist Trainer department. from its Japanese Headquarter’s Productivity Improvement Education Planning Department to Renesas Electronics Corporation tapped on the Inclusive Growth In the company, there are three types of Programme (IGP) to bring an array of benefits to its workforce and wire bonders that are no longer supported come over to Singapore to conduct on-the-job business. technically by the machine maker as training. manufacturing for these specifications have Said Mr Neo Aik Khiong, Manager of the “The workers will benefit in two ways. This become obsolete. Nevertheless, these models company’s Human Resource Department. specific skill set is portable because many are still strongly being used in its production “Once each wirebonder is 'overhauled', the semiconductors worldwide may be using such lines. According to Maker’s Equipment Manual, machine performance in terms of breakdown similar wirebonders. So, what they learn will be these 64 wirebonders require preventive frequency will reduce; thereby the machine useful in any company that they work for in the maintenance on the critical mechanisms after a operation running time is sustained, giving future. Having acquired this skill set, the workers prolonged usage period. consistent daily output. Less manpower is thus can perform their job more efficiently because As the machine maker no longer provides required to support and recover a more stable they can understand the technical aspects well technical support, the entire machine wirebonders operation.” during troubleshooting in breakdown recovery,” troubleshooting and repairs are done by The programme started in December 2010 added Mr Neo. maintenance technicians through trial-and- and is estimated to last till October 2011. With By acquiring the specialist skills and error and previous experiences. This lack of training conducted, the Bonding technicians know-how, the company benefits many folds. technical competency may at times prolong will be equipped with relevant servicing and The downtime is reduced due to higher skill downtime, giving way to poor productivity and adjustment skills. competency in diagnosing problems and more efficiency in repairing and recovery. The breakdown frequency is eventually reduced and Both the union and the company understand that raising productivity the older model of wirebonders’ lifespan can be is the key to maintaining competitiveness and enhance workers’ prolonged through such specialist preventive employability. UWEEI is a strong advocate of productivity projects and maintenance programmes. As a result of the skill-up, gradually the entire productivity of relentlessly“ works with companies and NTUC’s e2i to look into increasing the wirebonding section is improved through productivity through programmes such as the Inclusive Growth Programme. increased output. And, importantly, with more The branch officials joined in the discussions and provided feedback and stable machine conditions, there are fewer insights from the workers' point of view. This enabled both the union and breakdown cases and shorter downtime. company to come up with sustainable and well-rounded projects that The productivity gain sharing that has benefit both the company, through reducing machine downtime and come about from this is that apart from last increasing output, as well as workers by enhancing their skills.” year’s average 3.5 per cent annual increment and an average of 2.8 months variable bonus, Catherine Chia, Renesas Branch Secretary and UWEEI Executive Council Member the company also paid a one-time productivity incentive between $50 and $100.

FairPrice’s ‘Service From The Heart’ Awarded S-Class Certification TUC FairPrice (FairPrice) has been awarded the Singapore strive towards providing quality products at best value and service from Service Class (S-Class) Certification by SPRING Singapore. the heart. This achievement is not just a result of initiatives undertaken Since the award was launched in 2003, only 135 to train and develop our staff but also a result of working closely with our organisations in Singapore from a wide range of sectors such partners and suppliers to create a positive customer experience.” as banking, hospitality and F&B, have received the accolade. FairPrice recognises that good customer service goes beyond service The S-Class certification is a national recognition for organisations delivery and includes being able to provide quality products at best value. thatN have achieved service excellence through an assessment of its Product stock availability also plays a part in customer service. As such, management systems and processes. FairPrice engages its partners so that customer satisfaction is assured In receiving the award, Mr , CEO (Singapore) of throughout the supply chain; from manufacturing, to handling and delivery, FairPrice said: “We are humbled by this recognition and will continue to and finally when it reaches customers on the shelves.

10 workingfor • inclusivegrowth nEbO’s A Club With Spirit

By Nicolette Yeo

t is a ‘Not The Usual Club’ that boasts some truly ‘unusual’ members, better known as activists. And that’s because nEbO has always made it a point to give its members the opportunity to hone their leadership skills and develop their potential. IThis has nurtured a group of over 800 activists who take great pride in planning and leading events for other members and being role models to serve as an encouragement to others. Their passion and courage has not gone unnoticed as a total of 12 individuals and four teams were honoured at nEbO’s Spirit of Youth Awards 2011 on 2 April at Zouk. Miss Low Kai Ling, 20, who bagged the EXCEL award, the top recognition for being a committed leader who has inspired other members while juggling their many commitments, said: “I am grateful for the opportunities nEbO has given me. While working on the various committees in nEbO, I have learnt how to lead my fellow peers and work effectively with them by understanding different working styles. This will help me when I step into the workforce.” Echoing the sentiment was fellow EXCEL award winner Elaine Lim, 20: “nEbO has given me the opportunities to perform the best that I can. Failures and successes are merely the NTUC SG Lim Swee Say (back row, left) with the winners of the Strength of Unity Award - TP L.I.F.E. outcomes, the most important part to me is the learning process where I can learn and grow V.I.P.S. V.I.P does not stand for ‘Very Important as an individual. The many Care projects that I Person’ - that is very ‘Uncle’ and very ‘Auntie’. have been involved in gave me the opportunities V.I.P.S stands for something else - ‘V’ stands for to perform and learn as a leader.” ‘Versatile’ young people like you who are very “It is heartening to see how our youths adaptable in a changing environment; ‘I’ stands have grown with us,” said NTUC Alignment for ‘Inspiring’ activists like you who bring out Director (12- 21) Lim Eng Lee, who attended the best in your fellow youths; ‘P’ stands for the the event: “Some joined nEbO initially because ‘Passion’, commitment, determination to deliver, they just wanted to take part in the fun events to seek your craft; ‘S’ stands for ‘Strong team and activities that we organised. Over the last players’ because as a nEbO movement, you three years, they have matured with us and can only succeed not by having to individually now contribute actively back to nEbO. Some think about you being a ‘Superman’ or ‘Wonder have acted as mentors, guiding and motivating Woman’ but rather (being) in a strong team the newer members. Our nominees are shining working together.” examples of our success in reaching out and The event also served as the induction of engaging youths.” nEbO into the junior membership arm of the Guest-of-Honour NTUC Secretary-General Labour Movement which was marked by the Lim Swee Say took the opportunity to pay unveiling of the new nEbO card face. SG Lim Aware that some of the new benefits may another tribute to the deserving winners: highlighted that this was an affirmation of the not be relevant to the members today; he “Tonight, we are here to give recognition to Labour Movement’s commitment to grow nEbO encouraged them to suggest suitable items to further: “We are now taking the big commitment make the membership more attractive. Indeed, to transform and reposition nEbO as the junior nEbO has come of age. Just four months shy membership of the NTUC. What it means is of its fourth birthday, it has grown from a small that now all the benefits that we extend to our community of youths into a youth movement members, henceforth, will be extended to nEbO with over 40,000 members. Bolstered by this members without you having to pay the $9 a news, SG Lim confidently declared that the month. Welcome to the junior membership of Labour Movement is “going to grow nEbO into a the NTUC!” movement of 100,000 by year 2015”. nEbO Cares For Japan A group of nEbO’s Care activists, Youth with Hearts, have been doing their part to help the victims of the Japan Earthquake and Tsunami 2011. They have rallied members to fold paper cranes to signify their well wishes for the victims and have persuaded organisations to pledge their support for every paper crane folded. The $6,000 raised so far from various organisations, including NTUC Club, will be going to the Singapore Red Cross. NTUC President John De Payva (left) posing with winners. engaging 11 Finding Dreams And Making ThemHappen nEbO’s A Club With Spirit By Vanessa Teo he dreams of young performing Young NTUC is involved artistes at the National University of in this collaboration not Singapore were made real, all thanks because we have a lot of cash to to a group who truly believe in them spare“ and we want to sponsor - Young NTUC. Since May 2010, everyone…. Our long term Young NTUC started collaborating with the intention is to equip you with TNUS Centre for Arts and provided funding to resources to find your dream…” help performance groups realise their dreams of staging a performance. In total, Young NTUC Young NTUC Executive Secretary Steve Tan received 12 applications, and in significant ways NUS Centre For Arts’ students are given a deeper perspective into what the performing arts industry is about. assisted them in staging their performances. With the success of the collaboration, an covered, but we found out that ticket sales support to help more youths achieve bigger appreciation dinner for students under the NUS weren’t great and that’s when we got the e-mail dreams. Centre For Arts was held on 6 April 2011 where from Young NTUC. We found out that they “Today, you have tried out the funding many expressed their appreciation to Young were offering a grant, and that just came in the mechanism and have done something. You NTUC for its help. One of the groups was the nick of time. Thank you, Young NTUC. With the have performed, some in the Esplanade, some NUS Jazz band, which met with some budget money you have given us, we were able to rent at smaller venues… So if you think that there is problems when they needed to purchase items $1,000 worth of costumes.” something much bigger that you want to do, let to stage their concerts. Young NTUC was indeed touched by the us know and we will be more than happy to fill Said their Vice-President Tim: “… I went heartfelt gratitude from the performing groups you in on what else we can collaborate on,” said shopping with the confidence that I will be that it has impacted, and hopes to render more Young NTUC Executive Secretary Steve Tan.

A Great Working rehearsal. Eventually, not only did we put up a wholehearted performance at the parade, we also discovered a new friend who was more Experience With than merely a fellow dancer. The two-day Chingay parade was an Young NTUC enriching experience to the performers. Not only a well-established event in Singapore, Chingay By Kho Zi Yi, let us meaningfully access a larger crowd Secretary of NUS Dance Synergy (32nd Executive Committee) At the Chingay parade. through a new type of performance compared to our usual shows on a stage. It was truly an his year, Young NTUC partnered us in shared leading up to Chingay established a unforgettable experience to have been part of our endeavour at Chingay and we got strong rapport between our group and Young such a large scale parade, and an even better to know Junita, a bubbly Young NTUC NTUC. From our shared pursuit to promote the one to have made a cherished new friend in member, who shared her enthusiasm arts also sprung friendship and new ties as we Young NTUC. We thank Young NTUC for their and passion for Chingay by joining looked forward to seeing Junita’s friendly familiar partnership and support, which helped to make Tour dance contingent. The experiences we face every Tuesday practice and weekend this performance a success. Expect The Unexpected Fromp.L.a.Y By Vanessa Teo

.L.a.Y members started preparing for “There is a very strong bond among the me a sense of belonging as well. p.L.a.Y created their big day in March, and faithfully members. Besides having a common interest a platform for me to know more people from went for rehearsals twice a week. Once in performing, we are also always constantly different backgrounds and is definitely a different April hit, rehearsal frequencies increased looking after each other and understand that we kind of performance arts group. We work united, pto three times weekly, and yet none are performing as one body, one team, and not unlike some others where performers are always complain. And the reason being? Wanting to as individuals. This makes me look forward to fighting for the limelight,” said Mr Lee. give their best for audiences at the May Day Rally being with the p.L.a.Y members,” said Madam Both Madam Saffiah and Mr Lee have 2011. Saffiah. performed at the May Day Rally and Dinner This is the exact Echoing this is also 18-year-old student, Lee before, and will be focusing on the singing aspect sentiments of 45-year- Hao Zhan Johnray, who in the performance this year. Members can look old Administrative took a hiatus from p.L.a.Y forward to being brought back in time with a Executive Saffiah a year ago to focus on his medley of retro songs, as well as to a vibrant Rasman as well. studies. However, having performance. Madam Saffiah is a experienced the special “I can’t reveal too much about what is going veteran performer with bond that p.L.a.Y members to happen exactly, but you can be sure that the p.L.a.Y with a keen shared, it wasn’t long performance will be exciting, unexpected, and Saffiah Rasman interest in singing Lee Hao Zhan Johnray before he was back in the colourful,” hinted Madam Saffiah. and dancing. Besides having to attend rehearsal team again. Furthermore, Mr Lee has a passion sessions, Madam Saffiah too has a full-time job in performing arts, and thus is thankful to be to balance with, but never did she once dread given the chance to perform on a national level. going for rehearsals. Instead, she looks forward “When I was away from p.L.a.Y, the left to May Day Rally to every session. This is due to the strong bonds members were still very concerned about how I 2 performance formed within the group that makes her feel very was doing. They constantly asked about me, and Weeks at home when she is with her fellow members. it made me feel that they really cared and it gave

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ᐋࢹ঳ࣱ̬͗൓ࣻֆࣱὋ ࣞүͯᘠࢹԣԢФࠑ̠ጱᎀၶา᠟ ణܲᄉሒ̠͌ˉnj ̂Ὃ࠱৻ԢͯஅЙࠑऐnjڍК ঳ᜆಌ  ጝథ̠Ѣࣝᤇᮉਝؒᰳ࠶ܺڃФ࡚ʽ6Сক۲᧚˶᣿Йளᄉ᧖ር ᰳ๨ᄉԌҦὋࣲ࠱ኡ൛ᄫಕ߿˝  औለॳᰳᗈ̂ፂူ֖ᬶ ᆿὋኡ൛঳ᮨࣂ቉ᆠʹЊὋ᣹ҁ ʹЊnj ᤶ៻ᛪᇧὋМՂ࠱ʶᄯፋ̀ᐋ঳6С าҮὋӉહᐋ঳ማ˹᫁ౣ။ၶԢ̠Ҧ ឞ۲᧚੝ϡᄉݝ ᦉ᫁ᮧ᧚Һnj˝ځο ক۲᧚ஂ૆Ὃె˸ފᑊڙЊnj  ࣱ̅త௅ʹ ᐋ঳Сকˀѫ̙ᎷᎷ᫁вҰʷ ˬᦉˠᛠᄉࣱ6Сকਝؒᰳ࠶  ˓ឬὙþࣱ̬௦ᐋ঳ࣻᇶ੆በֆࣱὋ6 ܺาҮὋ௦6Сক۲᧚ࣱ̬ᄉኃʶ Сক۲᧚ᄉኡ൛঳ᮨᑞ቉ᆠʹὋ ኡ൛าҮὋРኡ३˿ʹЊnj ௦˓ॡݝᄉࣻᇶழयnjÿ ᤇ˓̜ᅊᄉ੆ፚʿ̨΍ឞ۲᧚቉ᆠ ੆˝ʶ˓Хྕॶᄉᐋࢹ ʹЊὋ˶ᡓ᣾ࣱ̬ኡ൛ᄫಕᄉڙᐋ঳ை  ൤ࣱ̅੆በ6Сক۲ ʶӦnjځᤁҮὋ ʹ᧚ὋᒰҦஇؒͯஅЙ͗տԢФࠑ̠ᄉ  ᬓ˿̯ԟ ᠾ᠟֖૫൛˖ኡ३ ֖ˉၶาὋ˝థᭉ᜵ᄉЇቧଡΘМࣰባ́ ЊὋ6Сক۲᧚˶ᖌ३Չ͌ Ҷࢹ۲᧚૫ڸѢ ጷጺᄉܷҦஂ૆njளҪͨܢᄉဖܑὋ̾ԢՓᇪӜᄉˬᴓ̠ ବ੣nj Ѣ˿ʹЊὋ௦ឞาҮణܷቷᄉ૫ вҰʷૈѢὋᙉཨࣱᄉፂ฿ ൛njԲܰὋᐋ঳ࣰ͈۲᧚֖͗ᐋ঳ᔭ  ᫁Ὃࢹԣᠽ औ γ ᬖ Ջ ͺ ᇪ Չ ૫    ʹ Њ Ὃᐋ ঳ ߶ܘݝᣀὋࣱ̬˶Ԩ३ुҵ ԨఝᰳᄉࢹᠪὋͭᰳ᤯᠍ᒞᐹညΙ ࡏՋͺᇪѶѢʹЊnjᐋࢹᤁҮᄉ ˶᫁యஂ૆Ꮷऔለॳᰳ͌ˉథᬌМՂ ځཨፋ̀ͯஅЙࠑऐॡܷᄉуѣnj ൤Ὃ6Сক۲᧚ࣱ̬࠱ષѢʹЊ ૫ѢʹЊὋ௦ᤇ൒าҮ૫൛ 6Сকਝؒᰳ࠶ܺาҮԥःॡݝὋኡ३൛ᮉࣂᡓ᣾ࣱ̬ᄫಕᄉʶӦnj

ሤ౜இԪ Ϣ໔ʿґᄉࡌ᭦

ளመႂߔᐋտᐎՋ͗ᄉ͗տ˞ տ̠ஜ௦ࢹ͗ణСซᄉាᮤnjѵЏࡢ ͂਒ខҁὋࢹ͗˶௦МՂᄉС᪃͖ ӝႤ᫂ងనڙ൤ὋඇॆМՂ᜵ځ᜵௦௾᤯տࢹὋͭᬣᅋᡔ౎ᡔܲࢹԣ ᤨ᭚Ὃ᜵ᝌфᤇ̎ૌੌᄉФ˖ʶ˓ழ ͦnjÿ ӣ˝੯ᛠጞ̠տὋளመႂߔМՂᄉ᭣ ಴Ὃࡂ௦ˀԲʶ˓ఝܷᄉࢹ͗Ջࣲnj ҫኍ᧗᜵ាᮤʼஇԪஊንௐὋளመႂ տ͗੆տ ߔᐋտᐎՋ͗ᦏሤ౜ԟˀኤઐ͗njށђ࠵ὋᬱБࠪࢹ ளመႂߔᐋտᐎՋ͗੯ᛠڙ੯ᛠጞࢹԣ̠ஜൣ ᤴ੆ॕֽnj ࣂࡂឞழ಴ᤈᛠᝦ᝶Ὃ̴͂ᦏਜ਒ଋ͗  ᙉཨ੯ᛠጞ̠տᑞܴ੆˝ளመႂ ԩᤇ˓ழ಴nj ߔᐋտᐎՋ͗ᄉʶᓉѫ͗͗տὋͭࢹ  ͺ˝МՂЮᦉࢹ͗Ὃளመႂߔᐋ ὋڣᐋڙࣲʿᑞК᭦̼ᛪ̴͂njឞᐎՋ͗͗ տᐎՋ͗ԢФᮖ᛽ˀ͗տՎ͗ Փࢹ͗ᛪ᣹ࢹڠڙ൤ᝧ͗տఝᒬځ ᫁ѵЏࡢᝢ˝Ὃᤇࠪ੯ᛠጞ̠տʿМ ͺʼᄉʿ໗njឞᐎՋ͗ማ˹᫁ౣሑ᭖ ڣᭉ᜵౼ሗ्यᄉᐋ˶̴͂˝ځࣰὋ γ ᬩ nj̴ ឬ Ὑþੇ͂ःឞ᝹ก̼ᛪ̴ ឬὙþ̴͂ᅻ᥊Ժ̾᤯᣾̣˥ክ᥊ᝌ ͂Ὃͭ ͺ ˝ ʶ ˓ М Ղ ᄉ Ю ᦉ ࢹ ͗ Ὃੇ ф᫇ᮤnjÿᒯ̅Ջࣲᄉ᝟ѲὋளመႂ ͂థ੝ࡌᬌnjÿ ߔᐋտᐎՋ͗ᛪᇧὋ࣎భᑞҪЙʶ ˓ ࢹ ፘ፝ᝢᄽཱᮎࢹԣѽᄝᄉࢹ͗njڙ૊ก।Ὃʶᓉѫ͗͗տʿᑞ  ͗ઝ͉ᮖ࠭ᄉᐋҫὋᤇ˶ࠪளመႂ  ᬓ ˿ ˀ ͗ տ त በ ࠚ Ѭ ᄉ ᐎ ጆ Ὃள ߔᐋտᐎՋ͗ᮖ࠭ࡎᄉఝளౝ੆ᬩ መႂߔᐋտᐎՋ͗˶ˀክူࡎत üଋԩý በ ࣲ γ ૆ ᓡ ݝ ᄉ Ҷ ᠪ С ጆ njѵ Џ ࡢڙᆽnjѵЏࡢឬὙþੇ͂ᄽᄉ ᬱnjᤇ˓ࢹ͗උቤ̾ ឬὙþ௃᝶௦ᰳጞክူࡎ੊˖ጞክူڇ੥ழ᭦᥄ҁ̠ ௾᤯ࢹԣ˝˞ὋᬣᅋᤇᏅࢹԣ̠ஜ ࡎὋੇ͂ᦏॡҰҦ፤૆ᓡݝᄉСጆnj ᄉ ђ ࠵Ὃੇ͂ॡᬱ̯˖ࠬ੼ளᄉᮖ࠭ ੇ͂˶ࡉҦᝧ˖ጞክူࡎᅻ᥊Ὃੇ͂ ͺ˝ளመႂߔМՂᄉЮᦉࢹ͗ὋளመႂߔᐋտᐎՋ͗ᄫґథՏʶᓉѫ͗ ࡎnjÿ ௦ᄽൣᄉՋͺ͖ͦnjඇॆੇ͂ᝌф ͗տԢՏ௾᤯ѫ͗͗տnj ੇ˝ځ᣾Ԝࣱ᧖Ὃᮖ࠭ࡎఝள֖͗ ᫇ᮤὋ঳௦᣹ᒰԤᡄᄉࡌ᭦Ὃڙ 

16-20.indd 13 4/15/11 9:15 AM ڲҶᠪஊ᝶ڸளҪ  ҶᠪஊӨͺଡӣၶ̖Ҧ

þˀ঳ᜆ ᧚Һጷ੆ᄉ࠴ጷ੆տࡂҶࢹ᫇ᮤᤈ˧ڲҶᠪஊ᝶ڸளҪ ᯭ ᛠ̓ึnjڙӤᮿࠪព͗ÿࣱ̅త௅ ፈᅋஊउф߿ډஜᄉ᫇ᮤᦏܷܲ  ڍ ܰ ಪ ᧖ ડ ᦤ आ ˠ ᛠ Ὃབ ཁ ព ᮤ ௦ ̠ڠҶࢹnj൤൒ࠪព͗РխलܲՏ঳ ଡᰳܰҶሯᄉф߿Ὃ˶థ̠ૈఴ ᜆNjᰳጞክူࡎ̠տኍС᪃Ҷᠪஊ͖ ੥ᄉᎤ˫ҪҚ˿ҶࢹᆀᎤ᫇ᮤnjͭ࠴ ͦԟҪnj ጷᝦ᝶੆տुុὋМՂԺଉᝦʿՎᄉ ᬷ˞ᐎՋ͗͗᫁ృࣻ ழ಴ᝌфᤇ˓᫇ᮤnjڍКڸளҪ  ࠪព͗ʼὋౣ။ၶNjృࣻᝒ֖ᮧڙ  ॸᮋΙ᭤ҶڸᒰជௐૈѢὋளҪڙᝒ ڍଋʽ౎ࣱ᧖ὋੇڙᠪஊӨͺଡᰳၶ̖ҦὋ˝ల౎ᄉૌੌ ᧚ҺᦏुុὋ ᐋ ࢹ ঳ ͗ ଡ Ѣ ᄉ ඇࣱॸᮋଡӣၶ̖Ҧᒯnj̴͂ ڍ njᬓ ˿К ܫ ϡ ݝ э Չ ሗ Χ ᤈ ፂ ฿ ᣹ ҁ ఝ ݝ Njఝ ঋ Njఝ థ ᴁҴМՂύүࣂፂࠃஶᄉՉᮉழ಴ ᬷ˞ᐎՋ͗˶థݝ ଡᰳၶ̖ҦὋᤈᏪᎀᝌМՂ᭦ࠪᄉҶڍ஌ᄝᄉˠଏὋК

і˓ᄰСழ಴nj ࢹ᫇ᮤnj ὇ࢺ ᡐὈὙౣ။ၶNjృࣻᝒNjᮧ᧚ҺˀѢࣝࠪព͗ᄉክူࡎᤈᛠ̓ึὋॳ۱ӧ὇ԾʶὈ᠆᠉˞૆ տࢹ ࠪព͗njڠኔܰҶᄉࢹͺখऎඊఴٿ  ᬷᐎ଍ѢᄉழڍృࣻᝒឬὙþК  տࢹॶখᄉڠ಴ὋӉહ˝঳ᜆˠҨၶ̖Ҧᮖ࠭ࡎᆐ ሤ౜Ὃ̾ԢݟʹஇԪఴ ᄉܾˉည᭣࣡ͯὋ਒։ ឬὙþᤆథॡࣱܲ᫁ࢹԣ֖ݣݘ႐ڸᝦ͗ԢՉሗ۱ᝪ᝟Ѳnjੇ֏Շ঳ᜆ֖ ᫇ᮤௐὋౣ။ၶᛪᇧὋܰҶᄉᆷӂ݋ ૈѢὋளҪ ࠑ˖෤థࢹͺnjథʶ̎ழกᑞύүڙ þࠃᬄʼі˪КඞࡂˉÿὋڸॸᮋЩᮎࠑऐὋͭᤇ ᅋளҪ̠ڠክူࡎˀࢹ͗ԢࢹԣՋͺὋଉᝦݟʹ ࢹͺὋᏪఴ ൤͌ˉॸᮋ᤯᣾ѸளᄉழयὋខѾ ᤇ̎ᠪຸnjÿځ ࢹԣᄉၶ̖Ҧ੊ᑞڠύүҶᠪஊ͖ͦᄉᠪຸὋᝌ ʿ͗࠭ᒰ͉ʹఴڠణథ஌ ᄉ Ԣγ႐̠੥nj̴तᝫ͌ˉˀܷߥ֖ူ  ࡘభల౎Ὃᮧ᧚ҺᛪᇧὋҶᠪஊ͖ܸ̬ڍфМՂ᭦ࠪᄉၶ̖Ҧ᫇ᮤnjੇᄰζὋ ҦʿԢܰҶnj̴ឬὙþᄹᄹੇ Ե᜵୅੣ՋͺὋੇ͂ᑞ᣹ҁඇࣱଡᰳ ҶҮ᫲͏Ὃੇ͂థܷጝʹՏࢹԣὋ ࢹߥᬒኍܷ˃ߥउՋͺὋଡΘࠃ˷᝟ ͦల౎ᄉૌੌ˧ʶὋ௦ݟʹӨү౎ᒬ ዙᄉܲЊӐҶҮ᫲͏ᚷڍnjੇʿᄰζᤇ Ѳ֖ݑߥ᧚̾խल̠੥nj Չࣱᴓࡎ֖̠ڸၶ̖Ҧᒯᄉ᫁యᄫಕnjÿ Ф˖ʹ௦ளҪ ʶᡐˀ̈ᄰՋͺnj̴ᤨ᭚ὋҶᠪڙၿᐋ঳͗᫁ॳ۱ӧ˞૆ᄉࠪព ʹ̠ᦏథᩱឧᄉॶখὋՠѶளҪ  ൤ܰὋᮧ᧚ҺឬὋ͌ˉ˶ः࠱ᝎᝇ Ջ  ፂ฿௃กԨ३̬ܸᄉ੆ࡂnjÿ ͨՓþలፂधԦᄉ̠ҦᠪຸÿὋΒݟ ஊ͖ͦࣂ߿య҃߿ʶ̎эѶὋӨү͌ڸ Ὃ˝ѢࣝᏧଡΘʶ˓ࣰԻὋˀᐋ঳͗ ᄉݣݘnj̴ ˉ᭦ࠪܲЊӐᄉૌੌnjڣ੥ʿᡛᄉឬกὋᮧ᧚Һ ࣱ᫁ࢹԣ֖థ਒᧗ᤄᐋ̠ڠማ˹᫁ౣ။ၶNjృࣻᝒ֖̠Ҧᦉ᫁ᮧ  ᒯ̅ఴ

ܫల౎ϡݝэ˝

ᥦڙˉ͌˓ൖฮܾˉညࡏᰳʿʽ ฿ӿ఺˝ΒឬὙþൖᎾ֖ܲڍˀᎾ Ιཨาᡣnj ˓ௐϊᡑ఺ஞՋˉҫὋੰܷ᜺ഴ஌ڣᄉࡂˉࣉڸᄰඊὋளҪ ࣱత௅ˠᛠᄉ+PCT%# ᄝ Ὃ̯ Ꮺ ђ ࠵ ध ஂ ੆ ఴ nj᣾ Ԝ Ὃ̴͂ڙ DPNᐋˉࡘʼὋࡂథܲࠑ͌ˉଡ Ե࠱௾᤯տࢹጞѾᄉˉҫ̯ᣖ௔᠛ ࠑnjݟڍࠑὋ᣺ሧҁ੆ఴᣖͯᄉڍΘܲ˓ᐋͮnjՎௐὋФᎩʼයᐋ ᄉ ࣰԻᤆథᮨܰʹ˓ᐋͮᎤԯnj ̬Ὃᤋᥦ̎ገ᠎ݝNjߥԊᰳ֖அЙᰳ տࢹ˶ԩҁॕֽnjÿۋᐋࢹ঳͗үူማ˹᫁౏ᕹ௙ ᄉᅻខڍК  ࠕᢵ͊Ѣࣝ˿ᐋˉࡘnjݜૈѢὋ  ԩҁྰᤋᄉᛠˉᮖ۪Ӊહᠪᝬመى̾ ᑞࣱࣱ̯֖ᄉፂ฿ ੾Nj̠ҦᠪຸNj᠈ҫԢ᧓᠓njၿ̅ᤇڸளҪ ीὋథˏ˓˞᜵ԓ ̎ᮖ۪ᄉտࢹܾˉὋӑ͟ஙʶ੝࠴ߥٿӿ఺˖Ԩ३ुҵ Ὃ̾γ ૵ឬቤཨథҨกᐏឯ౎ᒬӾऎᄉஜߥۋፂ฿૆፝ᣀڸὙᯪЎὋளҪځ ፂ฿ӿ఺˖γͰࢹͺnjڙᄉ1.&5TὋገ᠎ᰳNjߥԊᰳὋࣲʿᛪᇧʶ߿ᑞڸ൤३̾ፘ፝Ѹᤴܷ᧙ᄉ ࠑ˝̴͂ᄉߥၶᤈᛠʶࠪʶᄉᎩʼ ౏ᕹ௙὇ࢺ̃ὈଡᧇளҪځ૆ባ́ҦὋ ளҪ ஓߥnj᧪ࠪᤇሗ࿃хὋ౏ᕹ௙ૈѢὙ˝ځѶ௦ځࡂˉ఺͗὚Բʶ˓ԓ ਜ ਒ʿ றᒬੇ ଡ ӣὋᡱʼᇪ͗ᄉ þੇ͂௃ก᫽ൢᤇಧᄉᡕҸС᪃ ̠ ڸ ӨүԺᑞ᭦ܾࠪˉӿ఺ᄉտ ᤯᣾ᐋ঳γ૆ባ́Ҧὀ̅ڙ ൥͒nj ሗ੾ᑞὋᑇ͉ளᮖ ᐋ঳᤯᣾Չሗழ಴֖˃ˉᇪᏅὋӨүࢹԣγ ૆ባ́ҦὙܲܫҶҮҦӦஜ ࢹὋᝧ̴͂ХڸݜुុὋӳ˿ளҪ  Njፂ ူ Nj੯ ᛠ ̠ տ ֖ ۪ᄉࢹͺnjÿ dž ࡂˉˀᐋᑞ۱ᝪ˖ॶúXXXFJDPNTH ܢ ̠ ˉ ˃ ʼ ᄉ ̾ ੾ ࢹ὇ 1 . & 5 TὈὋ੊ ᝴ ገ ᠎ ᰳ NjߥԊ  ᬣ ᅋ К ီ տ ࢹ Θ ः ᧙ ᄉ ܘ ܲ Ὃள dž ᐋ঳়˷ሒ̠థᬌМՂúXXXOUVDMFBSOJOHIVCDPN ᇪᏅ὇XXXFDFܢ̠ˉ˃ˉᄉ1.&5Tःल̾˝᧜Ὃሤ౜˝ల dž ࢹ͗ ú ΒݟὙஓᐱనҫᬷտᐎՋ͗ᄉࣶஓڸፂ฿ӿ఺˖ʿܾ͗ ҪڙᰳὋͭʿᑞᆷγ ᇪᏅ὇XXXܢ̠ˉ˃ࢹԣᐎՋ͗ᄉ᭞ࣱˀˉnj  PSHTHὈ὚ႂߔˀႂ٧ܫԜࢹͺnj ౎ϡݝэ ౏ᕹ௙ࣱࣱ֖̾ᄉፂ  VXFFJPSHTHὈ 

16-20.indd 14 4/15/11 9:15 AM ࣱܷᤤள᭦ߗ   ὀڸґᤈաὋளҪ

ን႔ˀንѲЩ۱ڃὋᄫґ௦᭞ࣱڃᐋࢹ঳͗᭞ࣱڍඞᛠҮЖࣱ̅త௅̭ፀᄉϊᤤ̠˖ὋѢဗ˿ኃՏࢹᤁϊᤤ̠͉೑ᩆnj͉೑ᩆࣱ̅ҪЙК̠ڙ ᆐ੝˞͉Ὃ᠆᠉ࣱᣏࢹᤁѫߔᄉ۱ᐱὋࣲሤ౜ՓࣱᣏࢹԣͨѢᝎᝇnj ੯ᛠማ˹ᬇሕሐNjࢹˉСጆ࡚὇ྱѾ͉ҫὈᎷ᫁ᗿጩNjڃᬓ˿͉೑ᩆ ܰὋ̠ඞᛠҮЖࣂ̭ፀᄉࢹᤁϊᤤ̠Ӊહүူማ˹᫁ဌ˲औNj᭞ࣱԦࡘᎷᎷ᫁షυࣻNj᭞ࣱ  ࡂˉˀᐋᑞ۱ᝪ˖ॶ঳ᜆส᳿۲Njγ߶ˉᬷտᐎՋ͗ᰳጞᮎ᫇ԢγϣనҫˉᬷտᐎՋ͗੯ᛠማ˹᥿ॳຸnjҪʼဗథᄉՏࢹᤁᝫտὋ౎ࡒܷᤤ࠱థՏࢹᤁϊᤤ ̠Ὃ௦Ԋ౎̠ஜణܲᄉʶࡒnj

͉೑ᩆ὇  ࡦὈ ͉˞ን႔ˀንѲЩ۱ᆐ੝ڃᐋࢹ঳͗᭞ࣱڍК ੇ ᐋ ࢹ ᤁ Ү ᄉ  ࣱ ᧖ Ὃᝧ ڙ  በܷߥઝ͉ᛠஊ ఝ˿ᝌࢹԣ੝᭦ࠪᄉՉሗૌੌnjᑞڍڸளҪڙࢹͺࠃፚὙ͉೑ᩆᄉᐋˉၶ๭ݼࣱ̅Ὃॆௐ̴ ᇪӜСকᎩ ܴ֖Ф̴ሤ౜݊࿸ᄉࢹᤁᮖ᛽ࣲᐪڠᇪӜࡎ᭦Ὃ͉೑ᩆడనҫ̅ఴڙտὋడԟˀܷߥۡᄉधԦࢹͺnj̠ տ͗ᄉҝ˞ࣝnj ͺੌὋஇؒࢹԣᄉၶาὋੇਕҁॡᕥށፎὋࣱࣲ̯ᡐઝ᜴͉ӑᇪӜԦࡘူ̂͗ᓧశˀ஠Ӑ࣡᝹  ͉೑ᩆ˶าᡣ̅ӧᇪᒬүူ̂͗Ὃࣱ̯ᡐઝ͉ᗈ̂ᐋҫὋ̾ߥၶஓᐱ ࣳnjੇ࣎భᑞࡉʶ͊ҦὋ͛᣹ࣱᣏࢹ ˀԦࡘށտ͗੆տᄉᢵ͊଍ࣸஓᐱnjࣱᒯࣱὋ̴าᡣ̅จᥦ፤ல᣹ ԣᄉ਒᜸Ὃ̾ԢՓͯᘠࢹԣͨѢବ ᡐᡪڙտ͗ማ˹nj ੣Ὃᆷγ̴͂ᄉߦߔʿ͗ᣤށӜᄉ۲ࡎጷጺὋ௦Мඞ֦ល ὋˀឞӜ۲ࡎጷጺࠚѬՋ ཁnjґ ᤈ ա Ὃᐋ ঳ ὀґᤈաὋ̠ඞᛠˋཱބࣱᒯࣱὋ͉೑ᩆҁෳ෈ӜӨү  ὀڸտ͗njࣱతὋ͉೑ᩆҁ ҮЖὀґᤈաὋளҪށտ͗Ԣඞ͔οˬᦉክူށͺnj̴నҫ̅Мඞ֦ល ҁෳ෈njٿᜎङ˖Փౣ஠Тߥ˷ʶ˓తὋՐࣱ̅తऄ

ᐯྱܷߥ ˓̠ ᠪ ஧Ὑ͉೑ᩆᝢ˝Ὃࠑऐ௦ඇ˓ᇪ͗ᄉನॶnjሕ૆൤ԓѶὋ̴ဢ৸ˀࠑ̠֖ڍߥԊὙ͉೑ᩆඋˉᒬॳ௙ஊउ˖ߥԢ፤ܲѽ̍ѹጞߥᬒՐὋᏥᖌᔭ ᄉௐЏnj̴˶؝൓̯̂ᇪӜࢹͺNjཙᯈNjᰐᒬᛠᢻNj୉ॕNj׮ൠ֖ҁܪᄉᰳጞᮎ᫇Ԣ లުݸᄰڃߥௐయὋ̴௦ಢЮ࠵ஜඞிᇪܷڙᬄСጆᕥ᝗ߥͮnjڍஊ෴ˀ ஘൥njچஓྫ͗͗᫁nj М

ಕளࡌὙ ଡӣᮻֵనҫˉᄉၶ̖Ҧ

᳦ሑߌઐ᥊

ಕளࡌ଍Ѣ঳ϘʹЊᄉࣱ̊ ક๖இᤈࢹͺึርԢ۱ᝪտࢹኍழ᭦ ᝟ѲὋ࣎భҁ˿ࣱὋ࠱ᮻֵనҫ ᄉ᠟ၸnj ˉᄉၶ̖Ҧଡᰳnj ᐋࢹ঳͗ማ˹᫁ౣ။ၶ̅ К᭦ଡᰳၶ̖ҦڍК  ࣱత௅ҁͮ̅ࠃᴜ࡯/FY᠓  ಕளࡌ᝟Ѳ̯̊˓ழ᭦ଡᰳᮻֵ ྫྷ˖ॶЮᄉᕸၾᖜᯝԟ᜹ௐὋࠇ࣊ʼ న ҫ ˉ ᄉ ၶ ̖ Ҧ Ὑ᧗ ள ᝹ ᝟ ࢹ ͺ ር ᄉᮻֵనҫ ࣿNj͕ӐࢹͺึርNjஇؒనҫገ᠎὚ଡڸᤗ๖োnj̴ૈѢὋளҪ Фࠃஞͳ౎ឬ᜺ഴʿ࠴Ὃథܷጝ ӣ̠ҦᠪຸᑞҦNj۱ШఝХၶ̖ҦҶˉ ՏˉᏧὋᬷၸᤂʹՏտࢹnjʿ Ү᫲͏὚ʿறѸளNjᆷγԺ૆፝বባ ᣾ὋඇՏտࢹᄉᬃҪϘԵథʹ ́Ҧ὚ˀՋͺ͖ͦ୅੣଍Үଡᰳၶ̖ ϘጝʹЊᄉʻѫ Ҧˠଏ὚҃߿ᮻֵనҫˉᄉၶ̖ҦૈڨࣰڍЊὋʿԢК ˧ʶnj ಕnj ᤂіࣱʿறᴁ  ΒݟὙᮻֵనҫˉᏧԺ᤯᣾ःၸ ౣ။ၶ὇ԾʶὈ࣎భᮿᯌనҫˉК᭦ଡᰳ੾ᑞ֖ၶ̖ҦὋҪঋѸளᄉ൥͒njڍౣ။ၶᛪᇧὋੇ  Ҵᮻֵనҫˉଡᰳ੾ᑞපࣰNj˃ˉප ளመ੾Ԣ˖ܼԘੜଡᰳၶ̖Ҧnjᕸၾ លˉᏧՐ҃߿֦ڙࣰ֖ၶ̖ҦὋᄫґࣂథʶ̎ᮿᯝᛪဗ ᖜᯝ̅Ԝࣱ᝹በ˖ܼԘੜՐὋࡂђ࠵ ௐᫍտࢹὋᦠՋᮿᯝԓథᄉҶҮ᫲͏ ˉၶ̖Ҧ᝟Ѳ௦ ᓡݝnj̴࣎భଋʽ౎ஞ˓ᛠˉᑞК᭦ ˿Ԙੜ੝ᭉ̠੣Ԣ۱ᝪௐᫍὋᒐѢၸ ः̶ጒ঄ௐᫍᄉᭉයnjಕளࡌ࠱Өү ᄉnjឞ᝟Ѳ᧪ࠪᤇ˓ᛠˉ᭦ࠪᄉၶ̖ ᄰ С ᄉ ᅻ ខ Njஂ ܫ ଡᰳ੾ᑞNjଡᰳၶ̖Ҧ֖ҪঋѸளᄉ ᮿቆᫍὋᆷγᖜᐲපࣰʶᒰὋஞͳஅ ͌ˉᬶՋ঳ᭉයὋ̾Ԣड़ᐏ֖۱ᝪᦉ ҦૌੌὋᝧ ˉ Ꮷ Х Չᒬᄉ۲ᆨʼଡᰳၶ̖ڙ൥͒nj Й ˶ ଡ ᰳ ˿nj ѫௐᫍտࢹὋཨՐᝧ̴͂ҁʿՎᮿᯝ ବ֖ࢹХὋ ੯  Բ ܰ Ὃၿ ̅ ᮻ ֵ న ҫ ˉ ᄉ ࠆ ึ ᧙ ࢹͺnj Ҧ֖ባ́Ҧnjÿڙథ˿ᤇᮉள᝟ѲὋᮿᯌˉᏧ  ൤ᮿᯌˉᏧԺύүᦉѫ  ಕளࡌ঳ᜆழብ஠ឬὙþᮻֵనҫځᛠଡᰳၶ̖ҦᄉˠଏௐὋԺႁឯศ᠚ ᡐ͑ॡܷὋ

16-20.indd 15 4/15/11 9:15 AM  1 ׫͈D].*$" ࣱత௅ ڲౣ஠ТնѾஊ

ʿ̴˝ځయ ፆ ో Ր ᤝ ͮ ᝧ ᠊ njԾ˝᠈ஊᦉ᫁࠺᣹ఠnj   ੇ͂᭣࣡࠳᧗ౣ஠ТὋ ͉ ڙ ౣ ஠ Т὇ࢺὈ࠱ ̨௦ʶՏ౔Ѣᄉᮖ᛽Ὃ˶௦ʶՏ௃ሒᄉ ᮖ᛽nj̴঳௦ࡉКҦ˝ࢹԣ֖̠ඞన ஊࣱՐὋ঳ူМᎷᦉ᫁ԢᜎङᬶᤤӜᮖиᝫտ ҫnjՎௐὋ̴˶КҦ۱ᐱፘ੽̠֖ʽʶ̼̯ ڙᐋࢹᤁҮὋ̴ल࠭ੇὋࣲڙౣ஠Т὇ࡦὈࣱ̅త௅ˠᛠᄉᜎङࣉ᪙ူ̂ ᮖ᛽nj యፆోՐल ࡦ ᥦ ࣱ ᝧ ੇ ଋ ͉ ᐋ ঳ ማ ˹ ᫁ ᄉ ᐋ ҫ njဗ͉ڙᄉԦ࣊͗ʼࠇ࣊Ὃ࠱ڎࣱԦࡘᗯ̊͗ Ὃᢵ˝̠ඞᛠҮЖ˞ࣝὋ̴ଡ௉ᤝ͓Ὃڙ ᤝnj  ˧ґὋၿ̅ౣ஠Тᄉࢹͺ᧙෤థ௬ᇧ̴Ԁ࠱ᤝ͓ᄉᤛ ᝧ ࣱ ᣏ ᮖ ᛽ Փ ґ ᣿ ᤈ njᤇ ௬ ᇧ ̴ ܲ ˥ С ౎ࡒܷᤤ˖ѢੌᜎङᬶᤤӜ੊Фڙ൤థ͛ᝒឬ̴࠱ځὋ៵ Ὃڙᄉ੆ҩ֖ᤈ൥Ὃʿ̨̨௦ဗڸॶளҪ ̴ᤤӜnj ᝫտnj̴̅ ˶Сॶల౎nj͗ڍࣱᯪ൒ॆᤤ׍ఴ ᱔ᄉڙౣ஠Т  ࣱѢ͉ማ˹᫁ᄉᐋ úᐋ঳ማ˹᫁ౣ။ၶڙᐋࢹ঳͗ὋࣲڍࣱҪЙК ҫὋՐࣱ̅̓ೡፋဗ͉ማ˹᫁ౣ။ၶnj ࣱܷᤤ˧ґଡѢ᜵लᤝὋͭృڙౣ஠Тᤨ᭚Ὃ̴  ࣱऄባ  ᐋ঳ҝማ˹᫁ဌং៷˶ᛪᇧὋౣ஠Т௦̴ᄉ࠭࣍nj̴ڙ˿˝௬ᴜ঳ူҧ̴ܲϡʶࡒnjᒯ̅ᤇ൒लᤝ௦ՠ Ὃੇڙᤤ঳ፑὋ̴ᛪᇧþ௃਒ॆ঳ፑÿὋల౎ᄉ᝟Ѳᣖ˝సࠃnj ឬὙþੇѷҪЙᐋ঳ௐὋౣ஠Т௦ॆௐᄉማ˹᫁njဗ ঳ူМᎷፘ፝ᡱᬣ̴ᝌфᏤᴓӐ᫇ᮤnjᤇࣱ̎౎Ὃ̴ಝڙ ౣ஠ТឬὋ᧗᜵ᄉ௦Ὃ̠ඞᛠҮЖࣂ੼ҁʶ੺ቿՋ᜵  ൤̴३̾ᤝ በᄉചಧNjल֖࠭ᴁҴὋځයᄉ͕ሑϊᤤ̠˝ᜎङԢᜎӧᄉᤤඞనҫὋ ͓nj ᝧੇᖌᄝᓡܲnjੇྱѾൔ ᓧ֖᫝ឳὋ ᠵ̴̾ч᭡ᄉழयᝌф᫇چᙉཨల౎࠱ܲᔈ̎ௐᫍᬗͦࠑ̠Njϡϡ  ͭౣ஠Тᛪᇧ̴࠱ፘ፝ઝ͉ᐋ঳߶ᏤՋͺᇪԢᐋ঳ᇪ͗ ᮤ ὋЌ ѫ ࡘ ဗ ˿ ˝ ඞ న ҫ ኃ  Ԧࡘူ̂͗˞ࣝnj ᄉݝചಧnjੇᇶਜ̴ᤝ͓ˉ͌ ᐋ঳ҝማ˹ֺ᫁ᕹတˀౣ஠Т௦ᜎङᬶᤤӜԢᐋࢹ ၶาਏঋnjÿ ᮅ  տ͗੆տށܼ˖ᤁҮᄉՎϹnjֺᕹတᛪᇧὋౣ஠Тᄉࢼܷ᠇࿸᭣ʻᝒˏឥ  ᐋ঳ ᜎङᬶᤤӜὋੇ̴̯ᄉᮖ࠭᮲ಪ˖ᖌ ЩМРᬷտᐎՋ͗ᮎ᫇ᡎڙԺ ഏ ᤗ njݜ ឬ Ὑþ ॸ᜵ᄉ ᐱඞឬὙþ̴˶௦ʶ˓᭣ ґᤈաὋڙԦ૘੝᫁ᄉՎௐὋᅻ᥊̴බᤉ͗ڙᄝʿุnjੇ͂ ௐϊፋ̀ੇ͂ࣞүὋᤇᝧੇ͂ਕҁ߶ॶ̴థॡुᄉζ ࣡ࠜథՎৰॶᄉᮖ᛽Ὃፂ ὀڸథᭉ᜵ᄉௐϊὋՓࢹ ளҪڙᄉ᫇ᮤ૖੦nj̴ຆԩܷࣸࡏඞ֖۲ ࣡ڣ൤͗ʶᄯ˝ᠲځএὋ ࡎᮖ᛽ᄉྕ੘njੇॡᰳТὋ̴ᑞ̾ʿՎᄉழय˝Фζএϡ ᤁѫߔ֖ࢹ͗ͨѢବ੣Ὃ ϡnjÿڠѢ᠇࿸njÿ Ꮺ˄௦᳭᳭

16-20.indd 16 4/15/11 9:15 AM