Membership Fuels Tripartism 60 cents|MICA(P)142/09/2010 15 October2010 By Vanessa Teo T loyalty programme isamajorleapforward. Itwillbringmore benefits hard-earned dollar. This round ofexpansionand enhancementofour ways ofhelpingmore workersandmore unionmembersstretch every Labour Movement,weare alwaysonthelookoutfornew andbetter and regular customersoftheNTUCSEs. rewards willbeshared toawiderbaseofunionmembers, LMmembers Vanessa Teo By Said NTUCSecretary-General LimSweeSay:“Asan inclusive p workers witha‘3-GEN’strategy. community withthree generationsofworkers.Inotherwords, we workers, but we also want to establish a Labour Movement the Labour Movement will now step up its efforts to reach out to our growth beyond2011.” want toreach outtoworkersofyesterday, workersoftodayand foundation fortheseAllCANcommunitiessothatwecansustain we grown, butmore importantlywehavenowputinplacethe workers oftomorrow,” saidSGLim. Summit MembershipAwards 2010on13October2010,more launch ofPlus!,itsenhancedloyaltyprogramme, attheU With the to share itsbiggerbundleofbenefitswiththem. and regular customersofthe12NTUCSocialEnterprises he LabourMovementisreaching outtounionmembers such asnEbO,Young NTUC,UFamily, ULiveandSports. 6 All AgesandNationalitiesapproach bybuildingcommunities progress towards this transformation with an All CAN- All Collars, Movement has also made good Movement hasalsomadegood of achievement, the Labour 13 October2010. Membership Awards 2010 on “We not only want to be a Labour Movement for All CAN Swee Say at the U Summit Thus, with the foundation firmly in place, SG Lim said that NTUC Secretary-General Lim Said SG Lim: “If you look at where we are today, not only have and was highlighted by to the Labour Movement This came as good news 2006 to 570,000 this year. grow from 470,000 in And just beyond this growth seen membership numbers seen membershipnumbers LM2011 journey. It has since it embarked on its its membership growth successful results in A Plus!For You I has scaled Labour Movement summit, the the membership n itsclimbto 3-GEN CAN To Say All of workers.” that, three generations workers, andontopof Ages, AllNationalitiesof out toAllCollars, All that isable toreach Movement intheworld andonlythe first Labour that Singapore willbe together tomake sure Let uscontinue towork greater socialimpact. terms ofcreating even more thefuture for in Secretary-General Lim Swee Say, NTUC “ ready todoeven We are now more information, pleaselogontowww.plusinfo.com.sg. morealso earn NTUCLinkPoints atamajorityofPlus!merchants. For at chaletsandresorts aswelltraininggrants.Furthermore, theywill workers tojointheLabourMovement,”saidSGLim. by strivingforadominantpresence byreaching outtoAllCAN sectors, bothexistingandnewgrowth sectors.Secondly, Dominate firstly toConcentratetheirlimited resources ontheir respective with theConcentrateandDominatestrategy. to speeduptherestructuring andthereorganisation oftheunions • • • ‘ Elaborating further, SGLimreinforced theconceptof breaking ofthemembershipbottleneck. NTUC President JohnDePayva LimSweeSaycelebrate (left)andNTUCSecretary-General the 3-GEN’ strategy: the junior membership arm of NTUC. the juniormembershiparmofNTUC. world-ready, and life-ready youths by repositioning nEbO to become The Labour Movement will nurture a community of work-ready, Workers ofTomorrow (Professionals, Managers,ExecutivesandTechnical People) a more comprehensive framework to reach out to the PMETs white collars, and at the same time put in extra effort to set up The LabourMovementwillcontinuetoreach outtoblueand Workers ofToday active aging.Thisistopromote theconceptoflifelongmembership. their retirement to ensure that they will go through the process of The Labour Movement will target workers beyond 65 even after Workers ofYesterday “In theprocess ofre-grouping, weare repositioning ourunions Moving forward, SGLimsaidthattheLabourMovementisgoing group insurancecoverage,discountedrates workplace representation, free NTUC Income FairPrice cashrebates ofupto$240, exclusive additionalbenefitssuchasNTUC working peopleandtheirfamilies.” a greater socialimpactonthelivesofour Social Enterprises,webelievecanmake Social Enterprises.Together withourNTUC workers, especiallythecustomersofour to existingmembersandawidergroup of Union memberswillalsogettoenjoy

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All Because Of U! Story and pictures by Vanessa Teo The Labour Movement’s breakthrough in membership growth can be attributed to its All CAN - All Collars, All Ages, All Nationalities strategy that has used its communities such as nEbO, Young NTUC, U Family, U Live and U Sports to engage members. Moving forward, the Labour Movement will take a ‘3-GEN’ strategy as well as step up efforts on its Concentrate and Dominate strategy to sustain its membership growth momentum. As such, the U Summit Membership Awards Ceremony on 13 October 2010 recognised unions and the Labour Movement’s partners for their efforts in helping to grow membership numbers. In addition, unions and partners who have demonstrated the All CAN, ‘3-GEN’, and the Concentrate and Dominate strategies were also acknowledged by Guest- of-Honour NTUC Secretary-General Lim Swee Say. 36 participants were honoured in five categories of awards at this special event. U Champion The U Champion Award goes out to the unions with the highest Gross increase and Net increase in membership respectively. KEU gets recognised for their organising efforts. Gross Increase Unions with less than 1,000 Ordinary Branch Members Air Transport Executive Staff Union Unions with 1,000 to 2,999 Ordinary Branch Members Keppel Employees’ Union Unions with 3,000 and more Ordinary Branch Members Healthcare Services Employees’ Union Total Ordinary Branch and General Branch Membership The Singapore Manual & Mercantile Union Net Increase Unions with less than 1,000 Ordinary Branch Members Inland Revenue Authority of Singapore Staff Union The electronics Unions with 1,000 to 2,999 Ordinary Branch Members Union of ITE Training Staff sector always has Unions with 3,000 and more Ordinary Branch Members United Workers of Electronic and Electrical Industries a lot of ups and downs, Total Ordinary Branch and General Branch Membership Union of Security Employees but“ it seems like the downs are more. Last year we went through a very difficult time, but we managed to actually recruit five new companies. So looking ahead, we will try to roll out our new initiatives to recruit even more members, especially the PMEs (Professionals, Managers, and Executives).” Francis Lim, (left, in blue) UWEEI President

NTA is able to gain U Achiever (Merit Awards) a 10.51 per cent net increase in membership The U Achiever Award goes out to unions that have achieved because our Executive more than five per cent net increase in Ordinary Branch “ membership. The winning unions are: Committee members truly care for their drivers. We constantly SPRING Singapore Staff Union 16.51 % look into their interests and Shipbuilding and Marine Engineering Employees’ Union 11.88 % find ways to help them improve Education Services Union 11.52 % their lives, such as the Drive and National Taxi Association 10.51 % Save Scheme. Hence, through word of mouth, more drivers join us. Even though the growth of our membership is very Reuters Local Employees Union 9.68 % encouraging, we are not going to stop here. We will continue DBS Staff Union 8.22 % to attract new members by organising roadshows and Singapore Port Workers Union 6.69 % more to help the Labour Movement achieve its one million membership target.” Wee Boon Kim (in white), NTA President 3

New Initiatives U Partner Award U Sports reaches out to the All CAN community Recruitment through sporting events and activities. With 16 These partners of the Labour Movement collectively helped interest groups, they have engaged more than to recruit a record breaking 10,000 new members during the 10,000 sports fanatics in 2009 and have seen a Power of U Campaign in May. They are: 73 per cent increase in participation in U Games as compared to last year. Personnel Consultancy It is a well known fact that sports SeaCare Manpower Services Private Limited not only keeps people active Singapore Labour Foundation and healthy, but it is also a formidable engagement engine that connects people. Our role is merely to pull together logistical NTUC IT Department “ resources to organise activities and competitions but the true IDX Marketing Private Limited success comes from the tremendous support we receive from Communities union leaders and their members in coming out to participate The Labour Movement communities reach out to members actively and with such enthusiasm.” of All Collars, All Ages and All Nationalities by taking care of Yeo Khee Leng (top, in black), NTUC Club Chief Executive Officer their needs. In this respect, nEbO has played an active role in introducing youths to the Labour Movement. Their efforts were acknowledged by NTUC Secretary-General Lim Swee Say who said: “Basically the idea is to reach out to the workers of tomorrow, so as to help them to understand more about the Labour Movement, and then hopefully in time to come, when they enter the workplace, they will continue as members, not just numbers, but hopefully some of them will become the leaders of the Labour Movement. So from Three cheers for zero four years ago, nEbO today has now reached 37,000.” nEbO for reaching 37,000 members!

U Partner Award-Retention Social Enterprises These Social Enterprises supported the Power Of U campaign by sponsoring a total of $753,000 in cash and kind. They are: NTUC Link Private Limited NTUC Fairprice Co-operative Limited NTUC Income Insurance Co-operative Limited NTUC Choice Homes Co-operative Limited Strategic Partners These partners supported the Labour Movement’s Power of U Campaign with exclusive deals for NTUC members during the month of May, resulting in membership growth.

OCBC Bank Hewlett Packard Singapore Wing Tai Retail NTUC Social Enterprises are proud to be recognised as U Partners.

Besides the unions who have been working very hard and closely with us, we are also very fortunate to have the strong partnership of the Social Enterprises and the business partners. So for example in May this year,“ as part of the celebration of Labour Day, we launched this campaign called Power of U, and NTUC Link, NTUC Income, NTUC Fairprice and NTUC Choice Homes came forward to support this campaign. Our partners OCBC,

Wing Tai and HP also came forward, and guess what? In the month of May Thank you, alone, we recruited 10,000 members, it was a new record.” Wing Tai for helping us Lim Swee Say, NTUC Secretary-General grow. 4

U Summit The U Summit Award is a special recognition given to We are very fortunate that in the Labour Movement that unions who made significant sacrifices by supporting the Concentrate and Dominate strategy. The unions receiving we have unions who really look at the broader interest, these awards are: and are generous enough to contribute their membership. And I want“ to highlight three unions, AUPE, SMMWU and SISEU because Amalgamated Union of Public Employees each one of them contributed more than 1,000 members to other Singapore Industrial & Services Employees’ Union unions.” The Singapore Manual & Mercantile Workers’ Union Lim Swee Say, NTUC Secretary-General

SISEU SMMWU AUPE

U Breakthrough The U Breakthrough Award is presented to unions for developing outstanding and innovative methods in driving recruitment, retention and relationships with our members. They are:

United Workers of Electronic and Electrical Industries Metal Industries Workers’ Union Chemical Industries Employees’ Union

Singapore Port Workers Union MIWU gets a pat on the back. TYN 20/20 TYN

In line with our All CAN philosophy, MIWU decided to widen the scope of representation. So with the support of the management, they have now extended the representation to cover the junior executives. This union has 70“ branches, and guess what? 48 out of 70 branches today now extended the representation to cover the junior executives in the company.” Lim Swee Say, NTUC Secretary-General TYN 20/20 TYN 20/20 voiceforu • workingfor 5 Hearts Go Out To The Outstanding Three Today, our co-operatives have played a very significant role in uplifting He agreed to review the policy and workers’ lives by helping them to stretch their dollar.” subsequently the subsidies covered stents as well. His demise was a loss to Singapore and “ he will be well remembered. of the strong global competition that we face. Much has been said and Today, our co-operatives have played a very written about Madam Kwa significant role in uplifting workers’ lives by Geok Choo (left). To me, she Halimah Yacob helping them to stretch their dollar. was a very strong role model NTUC Deputy Secretary-General This has allowed unions to extend their for all working women. It must influence beyond the workplace to also benefit have been extremely difficult for hree extraordinary people, all with all low income Singaporeans who consume our her to balance work and family, links to the Labour Movement, co-operatives’ goods and services. especially in the earlier days of Singapore’s passed on this year. Dr Balaji Sadasivan (left), the struggle for independence and when gender Years ago, after my graduation, advisor to our Port Officers Union equality was not high on the agenda. I applied for a job in NTUC. To and the Singapore Industrial Even as we lament about the difficulties of prepare myself for the interview, the first and Services Employees’ Union, balancing work and family today, she should publicationT that I read was “Why Labour Must was another remarkable man. inspire us as she must have faced challenges Go Modern”. Very knowledgeable but also that were many times greater ours. But she An important contributor very humble, he was an inspiring had remained steadfast and her decision to to that publication was Dr Goh leader. He was always ready and available to continue working was an important signal to Keng Swee (left). His piece on talk to backbenchers during the coffee breaks women that they too could play a meaningful what had to be done for labour in Parliament, giving valuable insights on many role in our economy and society. to stay relevant, after major policy issues. If she had chosen to be a homemaker, changes were made to the In Parliament, when fielding MPs’ questions, something which I am sure that she could labour laws which had impacted he was at times very candid but at all times have done without much difficulty, the impact on its membership, was fresh and insightful. respectful of colleagues from the backbench. on women’s position today could very well be It became the foundation for the development I remember asking him for the reason why the different. So, we owe her a debt of gratitude in of modern day co-operatives. public hospitals subsidised patients undergoing that she made it possible for women to know He showed that we can improve workers’ angioplasty for everything but not the stents, that they could achieve their fullest potential. welfare in many ways, and not just through which was the most expensive item on the bill Our hearts reach out to the families of collective bargaining, which is limited because and costly for low income workers. these three outstanding Singaporeans.

Cameron Singapore is Welding Out More one of the 11 companies Bottleneck Productive Methods that SMEEU is working with to Breakers break“ productivity bottlenecks to achieve Cheaper Better Place: from optimal Faster and equally important, Cameron (Singapore) Pte Ltd parameters and Safer outcomes for the company lean management and workers. We hope more Bottleneck Found: methods were The welding quality could be further improved companies will partner applied to specific SMEEU in our productivity as costly weld repair not only reduces the areas. With lean welding and machining capacities, but it also manufacturing, the breakthrough journey.” impacts customer deliveries and causes processes were Lim Chin Siew, Shipbuilding and unpredictable schedules. Each welder had flexible for different Marine Engineering Employees’ Union their own methods that had proven successful designs without Executive Secretary for them in the past but they did not achieve compromising quality and cost. A re-layout of the welding quality with optimal, consistent the weld-shop was also done for better flow, and sustained results. incorporating the Kanban concept. Shared problems as a team via dynamic process tool boards ensured better housekeeping for changes, openness and information sharing. Bottleneck Broken: improved safety. • Waste was minimised by removing all non A systematic approach was established by value-added activities and making the collectively developing work instructions for Outcomes: most efficient use of resources leading to every step of the process. The control of • First Pass Yield quality was significantly throughput improvements. welding parameters was standardised and improved through the rigorous systematic • By reducing costs, improving quality and welders were re-trained. Welding processes processes established. increasing productivity, a continuous were then monitored to measure deviation • The team was able to detect and solve improvement was achieved.

Have you broken any bottlenecks? Share it with us at [email protected]

NTUC Media Co-operative Limited The NTUC This Week Team Journalists Executive Editor (Chinese Section) Sales Publisher Social Enterprises Healthcare 67440068 Chairman Managing Editor Vanessa Teo Ho Seo Teck Joseph Loh NTUC Media Co-operative Limited Club 65829876 (Chalet Reservation) Income 63462663 Noel Hon Chia Chun Shona Tan-James [email protected] [email protected] [email protected] Address 1 Marina Boulevard #14-01 65891666 (Banquet Sales) LearningHub 64712223 [email protected] [email protected] NTUC Centre Singapore 018989 Link 62235225 Muneerah Bee Mohamed Iqbal Steven Low Choice Homes 62138822 Senior Journalist (Chinese Section) [email protected] Phone 62360555 Fax 65381068 Media 62360555 Chief Executive Officer Executive Editor [email protected] Eldercare 64785480 Karene Wong Shiow Chyang Printer KHL Printing Co Pte Ltd Thrift & Loan 65347360 Seng Han Thong Marcus Lin Fairprice 64560233 Creative Director [email protected] Marketing & Events Affiliate [email protected] [email protected] First Campus 63919233 Ho Kok Cheng Neo Su-lin The NTUC Family Directory RTRC Asia 62924844 [email protected] Senior Executive Designer (Chinese Section) NTUC Switchboard 62138000 Foodfare 67570330 Managing Director Assistant Executive Editor Charles Chong [email protected] Yang Sue Ann Customer Centre 62138008 Shona Tan-James Nicolette Yeo Senior Executive Designer [email protected] [email protected] [email protected] Mohamed Nasuhar Soeyoeti [email protected] Business Centre 62138811 Resident Photographer Chief Operating Officer Senior Journalist [email protected] Subscription [email protected] © Copyright 2009 Alvin Toh Jenny Liau Alvin Wong Pek Kin Naseema Banu Maideen Care & Share 62138201 The publisher owns the copyright to all photographs and articles in this publication. No photograph [email protected] [email protected] [email protected] or article may be reproduced in part or in full without the consent of the publisher. 6 workingfor • totalproductivity Tripartism Shines On At HDBSU

By Naseema Banu Maideen ingapore’s hallmark of tripartism stole the limelight once again at the Housing and Development Board Staff Union’s (HDBSU) Union Membership Awareness Day. Organised for the third year on 1 October 2010, the event served to strengthenS their Labour Management Relations. Hence, it was an apt avenue for NTUC Deputy Secretary-General Halimah Yacob to share on the continuous need to keep up with the spirit of tripartism, topped up with her recent global observations. DSG Halimah, who is also HDBSU’s Advisor, recollected her experiences from a recent joint conference organised by the International Labour Organization and International Monetary Fund in Oslo, Norway, to explore new ways of forging a sustainable, job-rich recovery from the global economic crisis. Building On The Fort She highlighted that this was a significant move as this was the first time in history that The high degree of a sign of further commitment to strengthen these two organisations have come together to consensus between tripartite Labour Management Relations. These top discuss on jobs, growth and social cohesion. partners in Singapore has been leaders from HDB were namely - Chief Executive She said: “As the economy began to rebound, carefully“ nurtured and developed Officer Mrs Cheong Koon Hean, Director they began to realise the danger of the world so that it has become embedded (Properties & Lands) Mr Loh Loon Tong and seeing jobless growth, with only GDP growth and into our system and culture. But Director (Development & Procurement) Mr Fong no jobs growth. Such a rebound in the global Chun Wah. Over 400 staff, union members and recovery is completely unsustainable.” if we fail to continue to cultivate management partners from HDB attended the DSG Halimah also brought up observations this, we will easily descend into event. To date, there are about 3,500 union on how economies around the world witnessed chaos like other places. Trust and members. strikes and protests during the crisis with weak confidence are two most important or lack of tripartite ties and how Singapore stood ingredients because without them, A Sign Of Strength out in strong contrast. She added: “In Singapore, nothing works.” For HDB, it could have not have we went through a very major recession without a single protest or strike. Not because we Halimah Yacob, NTUC Deputy Secretary- achieved its mission and massive General don’t have the right to do so but because there programmes without the strength and was really no need for us to do so. There were cooperation“ with the union. By becoming retrenchments, shorter work weeks, cut in over union members today, we send a time work but the tripartite partners were able to She pointed out that this high degree of message that the management and the reach consensus very quickly. consensus did not come by chance and that for union are working in partnership and “It was not just the fact that we rebounded tripartism to remain strong, all three parties must that we form the HDB together. It is an quickly that is important. What is even more be individually strong. On that note, she said encouragement that we can continue to important is the fact that we were able to such an event organised by HDBSU is of utmost get together, galvanise our resources, reach significance. strengthen and improve.” consensus and move quickly; and this is At this event, three top management partners Cheong Koon Hean, Chief Executive Officer, something that is unique to Singapore.” also signed up as NTUC members; this was Housing and Development Board, who took office from August 2010. Taking Pride In Our Brand We are now working towards New Deck Of Changes With New CA recruiting more PMETs Also on 1 October 2010, HDBSU and its counter collections. Now, with this 50 per cent (Professionals, Managers, Executives management partners inked the Collective increase, they will be able to claim of up to and“ Technical People). Our latest Agreement for 2010 to 2013. After a month of $252 per month. This will benefit about 700 strategy is promoting our brand of smooth and consultative negotiation process, low-income employees. tripartism with the recent economic the new CA was sealed, packed with a deck of recession as a good example. In the improvements for the staff of HDB. Shift Allowances public sector, when the economy is There are three shifts in total. For the first shift, which is a day shift, there is no allowance. down, our livelihoods are not really Three Key Changes For the second shift, which is from 3pm to affected. Nevertheless, it is good to Flexi-Benefits 11pm, there is an increase of $1. Staff can now show that our people understand that With an increase of $50, staff can enjoy $450 claim $9 per shift. the three parties will work together worth of flexi-benefits. For the third shift, which is from 11pm to at all times… and this is the first year 7am, for the first four days, staff can now claim that both management staff and union Non-Cash Counter and Telephone $16 (an increase of $2). From the fifth day officials have come together to go Allowances onwards, staff can now claim $22 (an increase down to our 20 branch offices to recruit This amount has been increased from $1 of $2). to $1.50. These allowances apply to the members to the union.” This increase in allowances will give staff Corporate Support Officers who handle more incentives to work the third shift. Richard Tan, HDBSU General Secretary totalproductivity • workingfor 7 NTUC Income Strikes 4D You are Doing By Vanessa Teo very Well today, but please he newly renovated NTUC Income don’t“ be satisfied. Insurance Co-operative Limited You have to keep Main Branch at Bras Basah Road challenging yourself will no doubt catch the attention of many with its new outlook, but more to Do More.” importantly, it signifies NTUC Income’s re- Lim Swee Say, NTUC Tcommitment to the Labour Movement’s 4D - Do Secretary-General Well, Do Good, Do Together and Do More. This was highlighted by NTUC Secretary-General Lim Swee Say on 7 October 2010 at a visit to NTUC Income hosted by NTUC Income’s Chief targeted at the rank- Executive Tan Suee Chieh. And so, like a report and-file worker which card being reviewed, NTUC Income’s 4D efforts is very important… were revisited by SG Lim, bringing particular so the LUV plan is a emphasis on its Do Good efforts. reaffirmation of that NTUC Secretary-General Lim Swee Say (in blue shirt) is a happy customer of NTUC Income. SG Lim said: “NTUC Income is a Do Well social commitment. Social Enterprise, so everything you do, you “The second area that I was very excited how NTUC Income shows that, ‘yes you must are very professional… You record every about was NTUC Income championing PMBS do well as an insurance company, yet at the conversation, and at the end of the day the (Portable Medical Benefits Scheme). The PMBS same time is committed to help create some supervisor will go through with the staff at least is a programme that we as a Labour Movement changes in the industry and society’.” one of the conversations of the day and see feel strongly about… We stopped promoting So with NTUC Income’s demonstration how the staff could have improved and handled PMBS for a few years, then later about three to Do Good, its Do Together efforts have also the situation better. The Do Well commitment is to four years ago we made a revisit and our seen significant results with SG Lim assuring very strong. commitment came back again… So in the last that “the quality and quantity of Doing Together “Recently NTUC Income also launched two to three years, we worked very closely with is a lot stronger… which augurs very well for two programmes, which is now an illustration NTUC Income and is very grateful to them. In future partnerships”. Moving forward, SG Lim on how it can Do Good. One is the launch of fact today, NTUC Income is now the industry encouraged NTUC Income not to rest on its the LUV plan, which offers a very low premium leader in terms of championing PMBS. ...The laurels, but to continue to challenge itself to Do and is a very simple insurance programme LUV plan and PMBS are great illustrations on More. Inclusive Membership

Gives SMEEU SMEEU Executive Secretary Lim Chin Siew (far left), SMEEU General More Mileage Secretary Tommy Goh (fourth from left), DSG Halimah Yacob (fifth By Marcus Lin from left) and SMEEU President Wong Weng Ong (sixth from left) hough not badly hit by the recent pose with SMEEU Long global downturn and registering double Service Award winners. digit growth since 2004, the marine industry like most other industries will partners to work on bottlenecks at the industry today compared to the 1970s.” face stiffer competition in an uncertain level.” She commended SMEEU for organising global economic recovery. Highlighting the marine industry as a good activities for foreign workers to bond with the TSpeaking at the Shipbuilding And Marine example of local and foreign workers working locals as “this is essential to help build rapport Engineering Employees’ Union (SMEEU) 29th together for mutual benefit, DSG Halimah said: between them and help make the foreigners feel Anniversary Dinner and Dance on 2 October “For example, Sembcorp Marine and Keppel more at home in Singapore.” 2010, NTUC Deputy Secretary-General Halimah Offshore and Marine (KOM) hire thousands of Saying that SMEEU membership has grown Yacob said the swift response of the tripartite foreign workers. Both KOM and Sembcorp to an all time high of 11,000 as at September partners buffered companies from a severe Marine reported record profits in 2009 and 2010 with an increasing number of professionals recessionary impact and helped retain and retrain employees were rewarded with record bonuses and executives, she added: “I encourage more workers. too.” to join as SMEEU is an inclusive union positioned Moving forward, she said: “The post- She added: “The marine industry needs to meet the needs of All Collars, Ages and recession challenge for Singapore is to foreign workers to supplement the manpower Nationalities. This is achieved because of Team compete in a new world economy where needs. In recent years, companies had secured SMEEU, that is, the union leaders, members cheaper companies are getting better, and billion dollars worth of projects but had difficulty and staff working who believe that a strong better companies are getting cheaper. Thus, recruiting sufficient number of Singaporeans to fill membership base is vital for a strong union.” to compete effectively, we need to be Cheaper the vacancies. SMEEU’s CBF efforts include working with Better and Faster (CBF) and leverage on an “Foreign workers helped to fill the vacancies companies to increase productivity through inclusive workforce. In short, to be CBF, both and together local and foreign workers ensured various initiatives and job redesign, and working management and workers need to identify and that projects were delivered on time. Few with its branches on the Inclusive Growth break bottlenecks in productivity and innovations Singaporeans are prepared to work in the marine Programme to drive productivity and improving at the company level and for the tripartite industry as there are more job options available the skills and pay of low-wage workers. 8 workingfor • totalproductivity UWEEI Gives Out $145,125 To Build The Future An Investment On The Future The scholarship and bursary By Naseema Banu Maideen awards are an important benefit that the union offers to here were times the members. The union believes when Madam “ Cheng Ley Hua’s that investing in the education two sons went on of our young is an investment in a job hunt during Singapore’s future. It is also the best their school holidays. All in way to give the members’ children theirT efforts to pocket some an equal opportunity to level up, cash to help manage their regardless of social standing. The school expenses, without union feels that every child should taking too much of a toll on have access to a good education to their mother’s single income. Madam Cheng, 43, works as a Purchaser with pursuing his first year of tertiary education in help him to realise his full potential Panasonic Refrigeration Devices Singapore Victoria Junior College, the educational expenses and achieve his aspirations in life.” Private Limited, and takes home about $1,600 are higher than that incurred in secondary school. Halimah Yacob, NTUC Deputy Secretary- every month. With these monthly takings, I am very thankful that being a UWEEI member General and UWEEI Executive Secretary Madam Cheng, a member of the United Workers has given me this financial assistance,” shared of Electronic and Electrical Industries single- Mrs Cheng. handedly runs the family of three. Mrs Cheng’s son was one of 694 members’ But ever since Madam Cheng’s elder son children who received $145,125 worth of vouchers and Back-To-School vouchers to the Soo Jun Sheng started receiving scholarship scholarship and bursary awards this year. These children of needy families. awards from the union, the boys no longer awards were presented at UWEEI Scholarship “The union also increased the number of headed to look for jobs during the school and Bursary Awards Presentation Ceremony on scholarship recipients this year to ensure that its holidays and could afford to dedicate that time 9 October 2010. members’ children would continue to excel in to revising on their school work. This year, Jun Said NTUC Deputy Secretary-General and their studies. With the continuous support from U Sheng received $300 worth of scholarship award UWEEI Executive Secretary Halimah Yacob: Care Fund, we are expecting to distribute more from the union. “While this award encourages “This year, UWEEI will continue to show its than $650,000 to close to 10,000 members and him to do better in his studies, the money will care and concern for its members by providing their family members.” also be very helpful in paying for his school fees different welfare measures such as scholarship DSG Halimah was also the Guest-of-Honour and buying school books. As my elder son is and bursary awards, hardship grants, U Stretch at the event that was held at NTUC Auditorium.

An All Encompassing Labour Movement

By Muneerah Bee Mohamed Iqbal This is the 15th year NTUC is organising this awards ceremony to recognise children of TUC membership comes with more NTUC General Branch members than just NTUC FairPrice rebates “ and LinkPoints redemption. For who perform exceedingly well 1,317 children, their parents’ NTUC in their studies. It is a tangible membership also means recognition illustration of the benefits that for their academic success. NTUC members can enjoy and N A total of $198,800 was distributed during the strength of the emphasis that the NTUC General Branch (GB) Education the Labour Movement plays on Award & Education Grant 2010 on 3 October training and education.” 2010 at the NTUC Auditorium with NTUC Assistant Secretary-General Ong Ye Kung as NTUC Assistant Secretary-General the Guest-of-Honour. Ong Ye Kung For the first time this year, the Special Education Award (University Category) was introduced and Mr Koh Ming Joo, a third year Rebecca Lim (right) with NTUC ASG Ong Ye Kung. I feel very privileged to be Nanyang Technological University student the first person to receive pursuing the Bachelor of Chemistry and been an NTUC GB member for about ten years. the NTUC General Branch Special Biological Chemistry Degree was the first Her mother, Madam Neo Chiew Har, 36, said Education“ Award this year. While recipient where he received $2,000. His father that since they are not from the low income I do not consider myself as an Mr Koh Cher Eng, 52, is a factory manager and bracket, they are usually excluded from such exceptionally intelligent person, has been NTUC member for the past 3 years. benefits, but with avenues such as the NTUC the Special Education Award has In his speech ASG Ong highlighted GB Education Award & Education Grant, it is indeed given me the extra motivation that NTUC GB is an example of the Labour a chance for her to feel encouraged to work Movement’s mission to be all-inclusive when harder to achieve better results. to persevere in my studies. I truly it comes to workers. Such inclusiveness This year’s NTUC GB Education Awards appreciate that NTUC recognises my brings benefits to children such as 12-year- and Grants also received strong support from efforts.” old Rebecca Lim from Jiemin Primary School, the U Care Scholarship/ Bursary TOP-UP Koh Ming Joo, 23, Nanyang Technological whose her father Mr Lim Chee Siong, 39, has scheme. University undergraduate totalproductivity • workingfor 9 UWEEI Guides The Young ‘To Know And To Like’ Good Jobs

By Naseema Banu Maideen

here are many young people out there who do not know what the evolving electronics career landscape has to offer them. It was thus a timely move by the United Workers of Electronic and Electrical Industries to kick start a series of trainingT and job placement initiatives to prepare students and jobseekers to take up these career choices in the industry. “They do not know what this sector is really like, and so they do not like these jobs,” said NTUC Deputy Secretary-General and UWEEI Executive Secretary Halimah Yacob. UWEEI spearheaded this move with the formation of a workgroup in February 2010, joined by the Singapore Economic Development Board, NTUC’s e2i (Employment and Employability Institute), Ministry of Manpower and the Singapore Workforce Development Agency. Explained DSG Halimah: “Basically, the main reasons for embarking on this NTUC DSG Halimah said that factories today are no longer like factories yesterday; they provide lots of scope for young people to be programme now are two-fold. Firstly, the innovative and creative. electronics industry provides good jobs, with good career development potential. We want is what motivated UWEEI to work with initial phase. These programmes are designed to ensure that we have a steady pipeline of the other partners to roll out these four for four various groups of potential entrants and jobseekers coming into the industry. And programmes.” employees already in the electronics industry. once they come into the industry, we would Four new programmes are now rolled out to e2i Chief Executive Officer Ang Hin Kee like them retained in the industry. develop existing Institute of Technical Education elaborated: “If you look at the transformation in “Secondly, we realised from working students as well as ITE graduates who are the electronics industry, there is a constant need with the companies that the jobs in the close to completing their National Service and to develop new skills and competencies. So, for electronics sector are also evolving very jobseekers without National ITE Certificate, to example, for students from ITE who already have An All Encompassing Labour Movement quickly. These changes require people to pursue a career in the electronics industry. This very solid academic and competency-based have the relevant skills and knowledge to was announced on 8 October 2010. training programmes can be complemented with adapt when they work in the sector. This This training pack will benefit 460 for the industry-based knowledge.”

The 4 New Programmes

Apprenticeship Programme from December 2010 onwards. e2i will For Existing ITE Students work with companies to provide apprenticeship places. 1. Industrial Attachment Programme What It Offers: This will be made available for students studying To Benefit: 100 places will be available for the two and a half year NITEC in Electronics and Mechatronics courses. A pilot project involving apprenticeship and workers can expect a minimum basic monthly 15 students was rolled out on 27 September 2010. These students salary of $800 - $1,000. are attached to three companies, namely Gemalto Private Limited, GLOBALFOUNDRIES Singapore Private Limited, and Systems on 4. Specialist Technician Programme Silicon Manufacturing Co Private Limited, for a period of three months. What It Offers: National Servicemen who are completing their NS (ORD-ing NSmen) and have NITEC / Higher NITEC qualifications To Benefit: e2i, together with EDB and UWEEI will continue to engage in related engineering fields can sign up for a six-week Specialist companies to secure an additional 100 IA places for ITE students in Technician Programme. 2011. To Benefit: For year 2011, 100 places will be available for sign-up and 2. New NITEC in Semiconductor Technology companies who are interested can find out more from e2i. What It Offers: To support higher value-added manufacturing activities, ITE in consultation with EDB and semiconductor companies will roll out a new NITEC in Semiconductor Technology to train students as Process Technicians.

To Benefit: The new course will be offered at ITE College Central from January 2011 with an initial annual intake of 160 students. For Jobseekers 3. Electronics Apprenticeship Programme What It Offers: Jobseekers without NITEC can apply for the 10 workingfor • totalproductivity Excelling Together family constraints in upgrading By Naseema Banu Maideen themselves, does not change overnight,” he cautioned. ingapore has fared much better than With these challenges other countries in recovering from the facing this group of workers in global financial turmoil. Our economic mind, NTUC UCCW organised conditions are also steadily improving; the first Excel With U Seminar but that does not give us reasons to for this year on 10 October at simply stay idle. The Labour Movement’s efforts NTUC Auditorium. The session Sto improve the livelihoods of vulnerable, low- was conducted in Mandarin, wage workers must press on, said NTUC’s benefitting about 120 participants. Unit for Contract and Casual Workers Director NTUC UCCW has tied-up with Zainudin Nordin. various partners such as NTUC Madam Guo Suqing was one of the participants who benefited from UCCW’s Excel With “The challenges that low-wage, contract LearningHub Private Limited, U Seminar. and casual workers face have not gone Ministry of Manpower, Central away. Whether in good times or in recession, Provident Fund Board, unions as well as self- changes and updates. They were also educated the vulnerability of their jobs, the stability of help groups to educate contract and casual on the benefits that NTUC UCCW membership incomes, their low salaries, their welfare, the workers on a buffet of issues. - such as the various training opportunities issues of errant employers with bad human From employment rights to employers’ available - can bring to them. resource practices, the issue of personal and obligations, they were informed on the latest Said Madam Guo Suqing, 69, a part-time childcare teacher: “From attending the session, An Ongoing Effort I have a clearer understanding of Workfare Income Supplement and have learnt more about It takes a lot of time to change the work conditions of contract and casual training opportunities available. I have earlier workers and the mindsets of employers, and therefore, we need to attended some computer courses and basic aggressively continue with our efforts. Our main strategy is the same, bringing English and Malay courses. I am still eager to them“ towards self-reliance, equipping them to gain better skills to hold better take up more courses to upgrade my skills and jobs with better pay so that they are better able to face the challenges of the knowledge.” economic cycles. This translates to the need for us to continue to impart in NTUC’s UCCW hopes to reach out to a wider pool of contract and casual workers to them the value of skills upgrading and continuous knowledge enhancements.” ensure that they are not left out from sharing the Zainudin Nordin, NTUC’s Unit for Contract and Casual Workers Director nation’s pie of growth and progress.

‘Gift From The Heart’ Continues To Bring Cheer Our industries are now gradually recovering from the downturn“ in 2009. It is therefore highly encouraging that our partners have once again demonstrated their commitment and willingness to help fellow workers. Companies, the Labour Movement and unions have helped to touch lives through various community By Muneerah Bee Mohamed Iqbal engagement programs. I would encourage you to or the fourth year running, ‘Gift From the Heart’ continues to help low-wage continue to do so and help to make a difference of lives to NTUC Alignment Director (Care and Share) Zainudin Nordin (in white and blue workers defray their cost of living. On 2 shirt) distributing household items. October 2010, the Chemical Industries others.” Employees’ Union and the Food, Drinks Zainudin Nordin, NTUC Alignment and Allied Workers’ Union distributed $100,000 Director (Care and Share) worthF of goodie bags to 2,000 members with household income of $2,000 and below, or per Heart’ greatly helps her and her family of six. Movement, Guest-of-Honour NTUC Alignment capita income of $600 and below. The 47-year-old Housekeeper and FDAWU Director (Care and Share) Zainudin Nordin Each bag contains daily household member said: “I don’t need to spend so much shared that with the help of tripartite partners, essentials such as rice, sugar, cooking oil on groceries this month and it saves me a lot the U Care Fund has raised more than $11.6 and washing powder contributed by 23 of money. I’m very happy for the help from the million, surpassing its $10 million target. $5 management partners and supporters. For first union.” million is allocated to the U Care Back–to- time recipient Rohani Punggot, ‘Gift From the In line with being the Most Caring Labour School vouchers at the end of the year.

totalproductivity • workingfor 11 A Continuous Sail Towards Productivity

Story and picture by Muneerah Bee Mohamed Iqbal

he strategy to be Cheaper Better Faster for Sembawang Shipyard Private Limited and its house union, the Sembawang Shipyard Employees’ Union began way back in 1976. SSEU-SEM Achieving higher productivity has been an Tongoing symbiotic culture for the company and union over the decades. Formed in 1968, the One of the union-management initiatives put Sembawang Shipyard in place was something as simple as providing Employees’ Union represents hot water flasks for workers to store hot drinks employees of Sembawang for tea breaks. This took away the unproductive Shipyard Private Limited. time made by workers who previously had It currently has more than to leave their worksite to get food and drinks 1,700 members. during their break. The company is also embarking on a new CBF initiative this year where $100,000 will they are in Singapore. SSEU Deputy General resolve and improve issues. Recognising the be allocated to each of the six production Secretary Ariffin Urip shared: “Normally I do need for succession, the union has been on the departments. SSEU-Sembawang Vice- the membership briefing for new workers and lookout to groom potential leaders for the union. President GE Diran explained that the new with new foreign workers, we tell them that the “Scouting for union leadership is very scheme encourages suggestions to implement union can help to safeguard them. With a lot of different from the management sort of scouting. innovative ideas and solutions to increase foreigners working here, the union also plays I think the union scouting of leadership is much productivity. It also greatly reduces the red tape a part in building the reputation of Singapore more difficult compared to the company level. involved to proceed with each project. which is very important.” You need people who are very tactful and have As a company with a lot of foreign workers, In order to serve the workers well, the the heart to serve the members. It is not easy the union plays an important role in the Executive Committee works efficiently together but we are definitely scouting,” said SSEU- welfare and job security of the workers while to lend each of their strengths and forté to Sembawang General Secretary Chew Tee Tank.

Different Roles For Different Times Fighter doing was a 50-plus-year-old lady who got a job as a dealer in Marina Bay Sands. She shared: “She is a matured By lady, but she doesn’t look her age. Vanessa Teo She has switched from the Food and Beverage industry to taxi he came into a people- driving, and finally to this dealer’s oriented industry with the role. I learnt a lot from her, and am mentality just to try things very enlightened by her experience. out. However, the more she I used to think that a dealer should had the chance to interact be young, very fast and nimble, but with workers and jobseekers alike, she has changed my perception Sthe more NTUC e2i (Employment because she does well in what she and Employability Institute) Senior does. And when I help jobseekers Specialist Eunice Lee knows that like her, I really get a sense of this is indeed what she enjoys satisfaction out of it.” doing. And today, Madam Lee takes Joining the Labour Movement NTUC e2i Senior Specialist Eunice Lee at the Marina Bay Sands Industry Preview on 16 June 2009. on a new role in NTUC’s e2i and family in 2005, Madam Lee had plays a corporate support role the opportunity to take on different roles at the on a back end role, managing the 15,000 managing the tenants there, as well as doing then NTUC career link, from being a part of the registrations for jobs in the Integrated Resorts. facility maintenance. Having been in this new Employers Servicing Team, finding potential I had to track the training places and also had role for only three months, she already sees her jobseekers for employers, managing a Service to process timely the training allowances so purpose and hopes to do her best to create a Operations Team serving walk-in jobseekers, that the jobseekers can receive their training conducive environment for her colleagues. to helping out with one of NTUC e2i’s biggest allowances on time,” explained Madam Lee. “Playing a supporting role, I will need to give projects when the Integrated Resorts opened in And even though that was not an easy support to my colleagues at the frontline so that Singapore. feat for Madam Lee, she found comfort they will be able to do their work better. And this “When I first came to NTUC e2i, I was and satisfaction when she saw jobseekers is what I hope to be able to achieve in my new given the opportunity to help out in a very big benefitting from it. One of the jobseekers who role, to help make NTUC’s e2i a better place for project, that is, the Integrated Resorts. I took encouraged Madam Lee in what she was all to work in,” said Madam Lee. U有看法 U有办法 13

向三位杰出人士致敬 先后去世的吴庆瑞博士、巴拉吉医生和柯玉芝女士都对我国作出了贡献。

哈莉玛 职总副秘书长

大 学 毕 业 后 ，我 申 请 职 总 的 竞争。今天我们的合作社在帮助 我刚担任工运议员不久，曾质问 不 平 等 ，情 况 更 是 如 此 。她 的 工作。为了准备应付面试，我阅 工友节省金 钱 和 提高生活水 准方 为什么政府医院津贴接受血管成 成就鼓舞了我们，因为当时她 读的第一本关于工运的书是吴 面 ，扮 演 十 分 重 要 的 角 色 。这 让 工 形术病人时，唯有费用最昂贵的 所面对的挑战必定比我们今天 庆瑞博士撰写的《为什么职工 会延伸影响力，裨益了所有购买 支 撑 管 项 目 不 在 津 贴 之 列 ，医 院 所面对的要大上许多倍。但她 运 动 必 须 现 代 化 》。他 的 观 点 职总合作社货物和服务的低薪国 是否知道这对低收入的患病工友 仍 坚 定 不 移 ，继 续 工 作 ，这 对 鲜明深刻，具有前瞻性。 人。 造 成 了 沉 重 的 负 担 ？他 听 后 表 示 将 妇 女 界 是 一 个 重 要 的 信 号 ：妇 吴博士谈论 港务集团高级 检讨这项政策，后来医院果然修 女也可以对我国社会和经济 作 的 是 ，劳 工 法 修 人员联合会与新 正了条例。他的逝世对新加坡是 出 贡 献 。如 果 她 当 时 选 择 作 为 订后职工运动 加坡工业与服务业 一 大 损 失 ，后 座 议 员 们 将 长 久 怀 一位家庭主妇，我相信不会有 该朝什么方向 雇员联合会的顾问 念他。 多 大 的 困 难 ，但 对 今 日 妇 女 来 发展才能满足 巴拉吉医生是另一 最近国人对柯 说 ，影 响 将 很 不 相 同 。就 这 一 工友的需求。他 位卓越的人士。他 玉芝女士的逝世表 点 ，我 们 应 该 对 她 表 示 深 切 的 的见解指引职总合作社走向 学识渊博，为人谦卑，富有感召 发 表了许多文章和 感激之情，她向我们示范了妇 光明前程。他认为我们可以通 力。在国会辩论的小休时段，他 感想，对我来说， 女也可以充分发挥自己潜能。 过许多方法改善工友的福利， 经 常 和 后 座 议 员 交 谈 ，针 对 各 种 她是工作妇女的 我们应该向这三位杰出人士 而不只是通过签署劳资集体协 政策提出深刻的见解。在备询时 楷模。我 们 知 道 ，平 衡 工 作 与 家 的家属致以深切的慰问。 议 来 达 成 ，那 样 很 受 局 限 ，因 间 ，他 对 于 后 座 议 员 的 提 问 回 答 庭 是 一 件 相 当 困 难 的 事 ，尤 其 是 为我们今天面对剧烈的环球化 得 十 分 坦 诚 ，并 且 表 示 尊 重 。记 得 在争取独立的时期，男女地位还

工运组织善用社交媒体

首先是Friendster，接着是 及关系（Relation）。 Facebook和My Space，不久后出现 该课程深受33名工会领袖的欢 了Twitter。无可否认，社交媒体已开 迎 。吉 宝 雇 员 联 合 会 会 长 穆 罕 默 德 尤 始在社会中占有一席之地，而工运组 索曼梳是个Facebook爱好者，他视 织意识到这是一个新的平台，能够加 此课程为一个很好的平台，让他学到 强工会和会员之间的沟通，支持会员 更多关于Facebook的知识。 人数的增长。 他 说 ：“ 这 个 课 程 非 常 好 。 对 我 来 有鉴于此，王鼎昌工运领袖学院 说 ，这 不 是 新 知 识 ，但 我 想 更 深 入 地 和职总科技资讯部携手设计了社交 认 识 社 交 平 台 ，充 分 掌 握 F a c e b o o k 媒 体 教 育 架 构 ，选 定 了 三 个 核 心 课 的 功 能 。我 想 知 道 还 能 如 何 利 用 它 向 程，系统化地展开培训。名为“社交 其 他 人 伸 出 触 角 。现 在 是 让 工 会 领 袖 工运领袖掌握了社交媒体的操作技巧之后，进一步扩大了影响力。 媒体执行班”的首个核心课程于2010 借助社交媒体发挥影响力的时候了。 年 9 月 2 3 日 开 课 ，以 职 总 中 央 委 员 会 我希望所有工会领袖都会参加这项 该会秘书长陈福顺说：“过去，为 在 上 课 期 间 ，工 会 领 袖 有 机 会 成员及各工会三大领袖为培训对象。 计 划 。” 了和会员沟通，我们必须邮寄信件、 设立自己的Twitter、Facebook和 随着工会领袖对社交媒体有了进 传单和表格。不过，现在有了社交媒 YouTube帐户，以及创建自己的博 一步的认识及亲手学习操作，工会 工会支持社交媒体课程 体平台，他们便可以从网站下载即时 客。接着，他们还学会如何整合各个 现在已经可以开始涉足社交媒体， 食品饮料及同行业工友联合会也 资讯，无须再等待我们的信件或传单 帐 户 ，让 一 些 工 会 领 袖 非 常 兴 奋 。课 并积极应用社交网络为招募会员的 安排会员参加2010年9月28日举办 了。因此，工会领袖有必要具备相关 程结束后，学员还获得职总恒习私人 3R策略提供支持。3R策略即招募 的“社交媒体101：操作”课程，成为 技能，通过这些社交媒体平台，持续 有限公司颁发的证书。 （Recruitment）、保留（Retention） 首个参与社交媒体相关课程的工会。 与 会 员 保 持 联 系 。”  ୻ᡔᰳࢎᴎ൓֏ oᆷቁӜཧϬຫ߾ჼପћત࣑

᳦ሑߌЙ֩İषပဿ୉ॕ

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ႂߔˉ঳௦ॡథॡܲᡐ͑ὋԜࣱੇ͂᭦ࠪॡː࢏ᄉૌੌὋͭ ๑ຠࢹԣᐎՋ͗὇ὄὈڸdž
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16-20 OKOKOK.indd 14 10/15/10 7:47:42 PM


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ளҪ˝ځ३੆ҩὋ௦ úᐋ঳οˬᦉ঳ᜆ౏ըᴜ

͂ੇ˝ځ᧚࡚ˉࢹԣᐎՋ͗Փ౎ʿறࠬය቉ᆠὋᤇ൒३ݑ௦
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ൗᅻសৰὋ஛ឯเ᜾Ҫ৻᝟ѲᎩቢXXX֖ ੭֖۱ᝪศ᠚Njࢹ͗ᄉγએNjБ᠟̙ԩᐋ঳ᔭ QMVTJOGPDPNTHnjٿาҮௐὋ̮࠱̙థ߹৻ሤ ᄉˬޠၸֵὋ̾Ԣᤈᛠ

16-20 OKOKOK.indd 15 10/15/10 7:47:53 PM 
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᳦ሑߌЙ֩ hᄥઓൔࠪᇗي߾ᇟ቎֭Ҍ܅ቁ߾֭ ਧ೓഻ў൝ĭᆷቁࢄࡎঁ܅þ ࢹ ᤁ     ÿਜ ௿ ᄉ ᯵ Ү ʽὋಎݛᆷڙ ଈྕႌ࣑ਜຫ܇߾ၠӶ܅֭৳იᇾ֥Үઃ޲ĭྕӶ ܅ຫಮhࢬ༷ধĭຫಮஓാᇈ߾ჼಮගᄥ୕ৢၠ՞ ߾ჼh ڣࠚׁࠦཧূᇗ౥ݛಮഭԣ԰ࢠĭࡇ࿋ແ෸૔ۿᄖ቎ᆶࢄ ༈h ᆷቁ૥ඈӑਧ೓഻ԣ༤ᆷቁ߾ჼඏჇ୕ᄍ Ꮴ˖᭞͗տን႔ ᆷቁս෠ઓൔ֭ਾ၊ܹࡷҮઃ൦uূᇗ౥߾ჼvҮઃĭ  ܅Ϸࢊ৤൐ᆿԣĭᄥ࣊୕൶ ۹ᄍĭڊಸऐྣ֭<Կۢ ႾປĭჇ܅ތၠຄྰ֭߾ჼތࠚׁࠦ༓ႌϾຄྰۿᇟ္֭൦ĭᆷቁၠ๡ݞ Ԫਜۿ ĭպۢڞ߾߾ჼಮගᅁ ཨ֭U,I6च৉Ҏ၁ࢄᆦ൜ࡎ؛୕Ӷ৳֭gၣ࿘഻ແ ᇾ္ۺU,I6gᆷቁ౥୕๾g< 3P]Lg<ࡍቊg< :WVY[Zֱ ᄖ቎ᆶ֭վࡍ๞h܅೎ ۺࢰҲgۺᄖইࡗĭແ܅ࢁ৳ਜखЏೀྦྷ֭܇uന౽v ĭӶ Ⴞĭ ႁՖᆷቁແᆋ۹च৉܅༈h ਧ೓഻඲Ļu࿘഻൦଄ಸ֭ڣݛ֭ࠩ߾ჼۺތ୕ਵҲ യ೎ׁਜۿᄖĭ܅യ೎ׁਜࢻۿҎᇟྕׯ໒ĭၣྀሁ߾ჼ ༈٢૳෶Ϻဎ֭ࢠڣಮ܅ᄖ቎ᆶᄥແന౽gࣤ࠾ࠫ܅ᬶ˖ˀ˞࠭ ࢻ ఋᇗິ༘ۿ߾߾ჼĭ܅୕๴௭Ϭຫ߾ჼಮග֭ପћĭᆷቁࢄ ೬h໩૔༘ິ෸૔࣑೎ᆷӎ޲Ӷແແਜպ֦ᄥ ߾਽ྷ֭ᄻಱhv܅గڽࠪᇗઓൔ਎۹ܹࡷҮઃh ၊ོಮ߾ࡢ ߾hᆋၱໍ܅൶༽ĭᆷቁࢄࡇ࿋ࡎౄࢁ৳खЏೀྦྷ֭ Ⴞ֭৻༪ĭᆷቁࢄ๡ݞል၄฼܅ሪĭԪਜࡇ࿋യߌი௼๡ ാgന࢔ັખ௤ฃgДࡺࠫზ৉ֱܽ֩༓ႌል၄ಮ൞gࣤ ͗տ̠ஜ
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16-20 OKOKOK.indd 16 10/15/10 7:48:11 PM