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Fuze Portfolio Buyer’s Guide THE FUZE PORTFOLIO FUZE DESKTOP: Fuze Desktop is an application that can be installed on Mac and Windows systems. Features in the application include softphone calling, joining meetings, hosting meetings, 1:1 or group chatting, and presence. Users with the Fuze Calling license, Fuze Collaboration license, or Fuze Guest privileges can all use Fuze Desktop. FUZE MOBILE: Fuze Mobile is an app that can be found on the Apple App Store or Google Play Store and installed on iOS and Android devices. Fuze Mobile shares the same design elements as Fuze Desktop, along with the same features of calling, meeting, 1:1 or group chatting, and presence. Users with Fuze Calling and FUZE CALLING Collaboration licenses, as well as Fuze Guest, can use Fuze Mobile. Fuze Mobile allows users to make WiFi-based VoIP calls from a mobile device over a trusted network or prompts a user to switch to carrier mode in the case of a poor network connection. FUZE WEB: Fuze Web offers the full experience of Fuze Desktop, no download required. Available on Chrome browsers, users with Fuze Calling, Fuze Collaboration, Fuze Guests, or external, third par- ty participants can use Fuze Web with various features depending on their license type. FUZE ROOMS: Extend the Fuze Meeting experience to conference rooms, boardrooms, and executive offices for a single-touch meet- ing experience that is seamlessly integrated with your Office 365 or Google calendar. FUZE CONTACT CENTER: Fuze Contact Center provides powerful call routing and queuing, as well as real-time dashboards FUZE COLLABORATION and historical reports for managers and supervisors. For customers with advanced requirements, Fuze partners with NICE inContact and Five9. FUZE INTEGRATIONS: FUZE HUB: In this administrative self-service tool, Fuze adminis- Integrate the Fuze platform with your organization’s existing business trators can add users, assign and activate telephone numbers, de- applications, such as: activate users and reuse deactivated services, order new devices, • Salesforce.com, Zendesk, InContact, Five9, Microsoft Dynam- upgrade services, and review previously submitted orders. ics CRM, ServiceNow, and many more FUZE VIEW: Fuze View (formerly Fuze Data) provides a snapshot of • Browser plug-ins for Google Chrome and Microsoft Edge the organization’s daily and weekly activities to easily view real-time • Calendar and contact integrations with Google and Outlook analytics of communications and collaboration usage patterns. • Customized integrations (scoped by customer) FUZE DISCOVER: Fuze Discover builds on the capabilities of Fuze • Cloud storage such as Box, Dropbox, and Microsoft OneDrive View, combining detailed activity visualizations, trends analysis, and • Provisioning and security tools such as Okta, Active Directory, in-depth customized reports. and OneLogin FUZE REAL-TIME NETWORK MONITORING: • APIs for extracting data directly from the Fuze platform Powered by AppNeta, Fuze Real-time Network Monitoring provides customers with insights into the state of their network and its con- nectivity to Fuze. Gain critical visibility to identify the root cause of performance issues, whether they stem from Fuze, the network, or third-party tools. LICENSES FUZE CALLING (METERED): Calling services for Yealink and Polycom devices or softphone, including all standard phone features (such as call transfer, conferencing, parking, call recording, voicemail, etc.). Fuze Calling includes initial DID ports or new DID assignments and PSTN access, as well as 1:1 and group chat, voicemails, 1:1 video calls, desktop sharing, and presence. FUZE CALLING (SINGLE COUNTRY OR SMALL REGION UNMETERED): Fuze Calling license with unlimited calling in a single country or region. FUZE CALLING (REGIONAL UNMETERED): Fuze Calling license with unlimited calling into two regions. FUZE CALLING (GLOBAL UNMETERED): Fuze Calling license with global calling to over 100 countries. Each global unmetered user is allocated 1,000 minutes in country and 300 minutes of calling to the 100 countries listed below. These minutes are pooled among all Fuze Calling Global Unmetered users at an organization. REGIONAL SINGLE COUNTRY SMALL REGION UNMETERED GLOBAL UNMETERED Belgium • Denmark Australia + New Zealand Austria • Belgium Afghanistan • American Samoa • Andorra • Angola • Argentina Finland • France United States + Canada Canada • Denmark Australia • Austria • Bahrain • Bangladesh • Belarus • Belgium Germany • Hong Kong Spain + Portugal Finland • France Bhutan • Brazil • Brunei • Bulgaria • Burma • Canada • Cape Verde Italy • Netherlands Germany • Greece Cayman Islands • Chile • China • Colombia • Costa Rica • Croatia Norway • Singapore Ireland • Italy Curaçao • Cyprus • Czech Republic • Denmark • Djibouti • Dominica Sweden • UK Luxembourg Netherlands • Norway Dominican Republic • Ecuador • Equatorial Guinea • Guinea-Bissau Portugal • Spain Hong Kong • Hungary • Iceland • India • Indonesia • Ireland • Israel Sweden • Switzerland Italy • Japan • Kazakhstan • Laos • Latvia • Lithuania • Luxembourg UK • United States Macau • Malaysia • Malta • Mexico • Mongolia • Montenegro Morocco • Mozambique • Namibia • Nepal • Netherlands New Zealand • Niger • Nigeria • Norway • Paraguay • Peru • Poland Portugal • Puerto Rico • Qatar • Romania • Russia • Samoa Seychelles • Singapore • Slovakia • Slovenia • South Africa South Korea • Spain • Suriname • Swaziland • Sweden Switzerland • Taiwan • Thailand • Trinidad and Tobago • UAE UK • Ukraine • United States • Uzbekistan • Venezuela FUZE COLLABORATION: Host and schedule Fuze Meetings or Fuze Webinars; share desktop content, whiteboards, and meeting notes; send 1:1 and group chats; and share your presence and check the presence of a colleague. FUZE ROOMS: Turn any conference room, boardroom, or executive office into a collaboration space with Fuze Rooms installed on a dedicated PC or Mac. Couple single or dual monitors with a camera, mic, and speakers for a rich collaboration experience. One Fuze Rooms license is needed for each meeting room, office, or collaboration space. LICENSE ADD-ONS: SMS: Users with a Calling or Fuze Collaboration license bundle + SMS have the ability to send and receive SMS messages from their Fuze applications. The bundle includes unlimited inbound and outbound domestic messages. This is available in North America only. Fax-to-Email: A personalized fax service for users that allows for direct fax delivery an email inbox and the ability to send outbound faxes from the Fuze Portal. Additional DID Number: Additional phone number (DID) provided for routing or advanced functions that serves as the phone numbers for a main line, specific department, queue, etc. Telepresence Connect (TPC): Repurpose your existing telepresence hardware to join Fuze Meetings using a SIP or H.323 connection. One TPC license is required per telepresence device. FUZE FUZE CALLING FUZE ROOMS COLLABORATION CALLING PBX features (transfer, conference, park, call recording, host delegate, etc.) x Port or assign DID x Manage call recordings x Manage voicemails x Create ad-hoc conference calls with up to 5 participants x Create ad-hoc conference calls or schedule conference calls for 5 or more participants x Active Call Transfer between mobile, desktop, and handset endpoints x Escalate from call to video meeting or screen share with 1 click x Contextual caller ID x Use Car Mode for easy Fuze collaboration x Use Siri voice commands on Fuze Mobile x CHATTING Send SMS, 1:1, or group messages x x Name or manage your group chat (including third party/external group members) x x Include attachments, images, GIFs, emojis, and URLs in 1:1 or group chats x x Automatic presence that can sync with your Office 365 or Google calendar x x MEETING Initiate 1:1 ad-hoc video calling x x Join audio and video meetings x x x Create ad-hoc meetings or schedule recurring meetings x x Share computer screen, an application, or content x x Manage meeting audio and visual settings x x Mark-up rich media and whiteboard for easy, real-time collaboration x x Take synchronous notes with your colleagues in a Fuze Meeting x x Supports group and private chat in-meeting x x Securely manage and share meeting recordings x Invite third-party or external participants to a Fuze Meeting x x Join Fuze Webinars x x x Create and host Fuze Webinars x Join meetings from a Fuze Room x x x Schedule meeting with a Fuze Room x x Control remote desktops x Leverage existing standards-based video conference room hardware with Telepresence x Connect (i.e. Cisco, Polycom, Lifesize etc.) CONTACT CENTER LICENSES: FUZE CONTACT CENTER AGENT: Includes Fuze Calling services plus contact center agent and queue features. FUZE ATTENDANT VIEW USER: Includes Fuze Calling capabilities and a desktop interface that allows for easy call handling and simple drag-and-drop transfer functionality. FUZE CONTACT CENTER SUPERVISOR: Includes Contact Center Agent services plus supervisory privileges, including call flow (IVR) manager, live queue manager, call monitoring, and call recording visibility. FUZE CONTACT CENTER PACKAGE: One package is required for the setup of the application with up to five queues (if required, addi- tional queues are available) and is required for each client utilizing the full contact center service, which provides visibility into to all users’ call data (duration, endpoint dialed, call status), drag and drop transfer, etc. Individual users need the contact center user licenses mentioned above. CONTACT CENTER AGENT ATTENDANT SUPERVISOR Log in to queues,
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