Team Collaboration and the Future of Work Irwin Lazar VP & Service Director, Nemertes Research Irwin.Lazar@Nemertes.Com @Nemertes @Imlazar 12 March, 2020

Home , Fuze (company), Mattermost, Slack (software), Zulip

Team Collaboration and the Future of Work Irwin Lazar VP & Service Director, Nemertes Research [email protected] @Nemertes @imlazar 12 March, 2020

Global research and strategic consulting firm that analyzes the business value of emerging technologies. Our real-world operational and business metrics help organizations achieve successful technology transformations. Founded in 2002.

Topics We Cover Research We Conduct Services We Provide • Cloud, Networking & Infrastructure • Benchmarks: Live discussions with • Research advisory service Services IT leaders • Strategy & roadmap consulting • Cybersecurity & Risk Management • Vendor & technology assessment • Digital Customer Experience • Surveys: Industry-leading data • Digital Transformation integrity methodology • Cost models • Digital Workplace • Maturity models • Internet of things (IoT) • Vendor discussions: Product, • Annual conference technology analysis

© 2020 Nemertes Research DN8381 Who Am I? • Lead coverage of collaboration and digital workplace technologies • Consult with organizations on collaboration strategy • Advise vendors/service providers on go to market and product development @imlazar • Regular speaker/contributor for @nemertes NoJitter/Enterprise Connect, SearchEnterpriseUnifiedCommunications • Based in Virginia

© 2020 Nemertes Research DN8381 What Are Team Collaboration Apps? • Contextual Collaboration • Persistence Slack • Integrations, integrations, integrations….and MORE integrations • Workflow optimization Microsoft Teams • Mobile friendly • NOT EMAIL!

Also called: Cisco Webex Teams • Team Chat • Team Messaging • Persistent Chat • Workstream Communications And Many More…

UC Vendors Emerging Vendors Project / Task Management Other / Open Source • ALE Rainbow • Amazon Chime • Asana • Open Source: • Avaya Equinox / IX • CaféX Challo • CA Flowdock IRCCloud, Let’s Chat, Spaces • Chatwork (AppDev) Mattermost, Rocket.Chat, Zulip • Cisco Webex Teams • Fleep • Colabus • Healthcare: Lua / • Fuze Messaging • Flock • Gitter (AppDev) Stitch / Tiger Text • Google Hangouts • Grape • Flow • Federation: Chat • Huddle • Mattermost Sameroom (8x8), • Google ???? • NetSfere • Quip (Salesforce) Matrix, Mio, • 8x8 Team Chat • Ryver • Redbooth NextPlane • Microsoft Teams • Slack • Taskword • Embeddable: Moxtra • Mitel MiCollab • Symphony • Trello • Mobile: Voxer • RingCentral Glip • Workplace by • Wrike • Consumer: Facebook • Unify Circuit Facebook Messenger, • Zinc (ServiceMax) GroupMe, SnapChat, WeChat, WhatsApp

Team Collaboration Adoption: 2017-21

70.0% 66.7%

60.7% 60.0%

51.1% 50.0%

40.0%

30.0% 27.1%

19.4% Projected 20.0%

10.0% 2017 2018 2019 2020 2021

Others: • Fuze • Lifesize Chat • Wrike • Zoom

55.7% Continuing to Support Multiple Apps 22.0% Adding Support for Additional Apps

© 2020 Nemertes Research DN8381 So What’s the Catch? • Yet another collaboration app (and maybe more than one) • B2B challenges • Interruption overload • Need to integrate with enterprise search • Security concerns • Governance / Archiving / Retention So many apps…so little time….

Encryption and Key Management

•Most offer at-rest and in-motion, but data may be exposed in process. Cisco, Symphony offer end-to-end encryption, potential impact on search, may not cover integrations, some features, Enterprise Key Management emerging

Message Export and Archiving

•Most now offer ability to export to third-party archive, support for localized data storage

Access

•Single sign-on becoming common, varying approaches for guest access that may lead to vulnerabilities •Platforms increasingly offering granularity in controlling access to channels

Centralized: Single app for all •Easier to govern •Cheaper? •Easier to integrate with existing environment Microsoft Our Dev •More restrictive Teams is free with Office team 365, why use likes anything else? Slack!

Decentralized: Pick your app Cisco Teams •Enables workgroups to choose their aligns with our Our client favorite app UC strategy! •Enables experimentation uses •Difficult to govern / manage Symphony! •Too many apps? We already use G Suite!

App integrations enable workflows to be managed within team collaboration spaces

Typically available through marketplaces, app stores, or custom-built leveraging workflow apps like #IFTTT and Zapier

CRM, Analytics, Meeting apps most often integrated

Average Decline: 22.8%

Team collaboration, integrated with workflows may reduce the number of meetings by enabling teams to manage projects and task status from within the app.

31.3% of success group saw meeting decline

Average Decline: 12.2%

Team collaboration may replace email conversations, improving context of conversations and ability to add new persons to discussions

34.4% of success group saw email decline, versus 15.2% of non-success group

Average Increase: 13.0%

Team collaboration may improve collaboration by integrating messaging and application data to improve context of communications

56.3% of success group saw productivity increase, versus 20.3% of non-success group

Be proactive, team collaboration is probably already in your organization and increasingly the focus of your UC provider

Evaluate solutions offered by incumbent unified communications and collaboration vendors versus those offered by new entrants into the collaboration market

Create business cases to understand the costs of acquisition and management, and potential productivity improvements

Develop governance strategies to ensure that information contained within team chat apps is managed in accordance with information protection and retention requirements.

Plan for an evolution of team collaboration as apps increasingly compete with, or integrate into existing collaboration platforms, and offer integration into business processes

Visual Communications and Collaboration: 2020-21 • Videoconferencing endpoints • Meeting applications • Integration and management strategies • Streaming / content delivery • Broadcasts / webinars • Interactive digital whiteboards Interviews in March-April, publication in May-June

Contact me: [email protected] @nemertes

Irwin Lazar Vice President and Service Director, Nemertes Research [email protected] @nemertes @imlazar