Reducing the Air Travel Hassle Factor Through Self-Service Check-in Process Improvements By Jared Keith Miller S.B. Chemical Engineering, Massachusetts Institute of Technology, 1998 Submitted to the Department of Civil and Environmental Engineering and the Sloan School of Management in Partial Fulfillment of the Requirements for the Degrees of Master of Science in Civil and Environmental Engineering and Master of Science in Management In Conjunction with the Leaders for Manufacturing Program at the MASSACHUSETTS INSfi iii OF Massachusetts Institute of Technology TECHNOLOGY May 2003 \QjJM .2 o 3J) JUN 0 2 2003 @2003 Massachusetts Institute of Technology. All rights reserved. LIBRARIES ... J , ,1 A / /M Signature of Author_ Departmeit of Civil and Environmental Engineering 7 MIT Sloan School of Management May 7, 2003 Certified by_ R. John Hansman, Thesis Advisor Department of Aeronautics and Astronautics Certified by_ Thomas Kochan, Thesis Advisor MIT Sloan School of Management Certified by Cynthia Barnliart, Thesis Reader Department of Civil and Environmental Engineering Accepted by Margaret Andfews, Executive irector of Master's Program /Sloan School of Management Accepted by Oral Buyukozturk, Chairman Departiental Committee on Graduate Studies Room 14-0551 77 Massachusetts Avenue Cambridge, MA 02139 Ph: 617.253.2800 MITLibraries Email:
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