Reflections 12.1

Volume 12, Number 1 Ref lections The SoL Journal on Knowledge, Learning, and Change FEATURE A RTICLES Changing Culture Change Diana McLain Smith Commentary Robert Hanig Learning Lean: Don’t Implement Lean, Become Lean Michael Ballé and Peter Handlinger Commentary Jeffrey Liker Leadership for Our Times: The Leadership System Model David Kantor Commentary Lisa Stefanac B OOK E XCERP T Renewing Leaders: Beyond Servant Leadership Joseph Jaworski © i S tockphoto.com Published by The Society for Organizational Learning reflections.solonline.org ISSN 1524-1734 ii REFLECTIONS | VOLU M E 12, NUMBER 1 reﬂections.solonline.org P U B LISH ER’S NO TE 12.1 his issue marks a transi- eventually alter damaging shared assumptions that tion for Reflections. As you were at the core of the organization’s culture. Their Tknow, Sherry Immediato research boldly challenges existing theories that culture ended her tenure as publisher change is either a top-down or a bottom-up effort. In of Reflections with volume 11.4. “Learning Lean,” Michael Ballé and Peter Handlinger Having worked with Sherry explain why CEOs’ efforts to implement lean in their over the last decade, I have companies have often been disappointing. They argue always been inspired by her that too often leaders try to helicopter in a set of lean Frank Schneider unwavering dedication to mak- practices without giving adequate attention to the critical ing Reflections a purposeful, relevant, and high-quality role that building teamwork and individual competence publication. It is with that experience in mind that I am plays in achieving successful outcomes. The authors taking up the baton of publisher with this new volume. present a case study of a construction company where leaders ensure that employees are given ample oppor- For me, Reflections has always been an important tunity to practice “becoming leaner” together. expression of what SoL – as a learning community – stands for and the impact we have in the world. It has In “Leadership for Our Times: The Leadership System been a strong voice for sharing emerging and leading- Model,” David Kantor concludes that the failure of lead- edge work, a tradition I plan to carry forward. As we are ership in this era of perpetual performance crises stems planning for future issues, I am particularly committed from our reliance on the CEO-as-savior model. He says to encouraging more contributions from members that this approach places an impossible burden on any around the world. I am thrilled to work in joint steward- leader, no matter how well equipped to meet the chal- ship with Janice Molloy and Deborah Wallace as senior lenges of the position. Kantor proposes a new model, editors of Reflections. the “Leadership System,” in which the focus of respon- sibility and accountability shifts from an individual to a Our decision to devote this issue to emerging models team of leaders who have equivalent but widely vary- of leadership came after much consideration. We are ing sets of capabilities. The final piece is an excerpt aware that endless books and articles have been writ- from Joseph Jaworski’s newly published book, Source: ten on the topic, yet as a society we are eternally dis- The Inner Path of Knowledge Creation. In it, Jaworski shares satisfied with existing definitions. In this issue, we are elements of his personal quest to redefine transforma- peeling away another layer of the “onion” to get us tional leadership. He suggests that we need “renewing closer to the heart of leadership, including a deeper leaders” who possess not only a keen cognitive under- look at leading oneself. To do so, It seemed only fitting standing of the world, but who are also guided by an to tap into the wisdom of the larger SoL community underlying intelligence that he refers to as the “Source.” and contribute the latest work on leadership from a few of our colleagues. Each article in this issue offers As we work on upcoming issues of Reflections, we a distinct and emerging model of leadership. welcome your contributions – a story from the field, podcast, interview, book excerpt – something that has In “Changing Culture Change,” Diana McLain Smith de- inspired you and that you are interested in sharing. scribes efforts to transform a firm’s culture in order to minimize an increasing gap among its senior leaders and others. Recognizing that tacit assumptions are difficult to shift, Diana and her colleagues identified three Frank Schneider axes along which they could surface, observe, and Publisher EXECUTIV E D IGEST iii EXECUTIV E D IGEST 12.1 Changing Culture Change Leadership for Our Times: Diana McLain Smith The Leadership System Model David Kantor A common belief exists that leaders can manipulate organizational culture, like a sculptor shapes clay. But In the face of a performance crisis, organizations meet whereas the expression of culture, such as written mis- with an essential decision: delve deep into their own sion statements and office arrangements, can easily workings to uncover the complex web of forces driving be changed, people’s implicit assumptions often prove their decline or place their hopes and fears in the hands more difficult to shift. Based on insights from culture of a heroic savior. As the rash of CEO turnovers in the experts, Diana McLain Smith and others at a small last five years powerfully demonstrates, the white professional services firm sought to change the firm’s knight approach is the prevailing panacea. Perhaps the culture to close the growing distance among senior hangover of those childhood fairytales compels us to leaders and others. They found that by observing and so stubbornly cling to the myth of the hero who charges transforming relationships along three axes, they were in to save the day. Yet, as experience has demonstrated able to surface, examine, and alter the shared assump- time and again, savior CEOs rarely live up to expectations. tions that lie at the core of a firm’s culture. Equally In this article, David Kantor offers an original argument important, they learned that culture isn’t a top-down for replacing the CEO-as-savior model of leadership or bottom-up creation: it is a joint venture created by with one that comprises a system of interconnected followers and leaders in relation to each other and leaders with equivalent but widely varying sets their external constituents. of capabilities. Learning Lean: Renewing Leaders: Don’t Implement Lean, Become Lean Beyond Servant Leadership Michael Ballé and Peter Handlinger Joseph Jaworski Many leaders have tried to apply the “Toyota approach” The notion of transformational, or servant, leadership to improve performance and financial results, yet few has been around for thousands of years. It has been have succeeded. Those who do have learned that they the standard against which we have judged our most can never implement lean per se but rather must strive revered leaders – until now. In his new book, Source: The to become leaner every day. According to Michael Ballé Inner Path of Knowledge Creation, Joseph Jaworski sug- and Peter Handlinger, the “system” in “Toyota Production gests that servant leadership is no longer adequate to System” is not a cut-and-paste set of practices, but a meet today’s challenges. He calls for a more advanced series of related learning activities aimed at developing generation of leaders, which he refers to as “Renewing individual competence and teamwork. The authors use Leaders“ or "Stage IV Leaders.” Jaworski explains that the example of a “lean” construction company to illus- what sets these individuals apart is their unique capacity trate the positive outcomes that can occur when people for combining their cognitive understanding of the observe worksite problems for themselves and struggle world with their ability to connect with the “Source,” to find solutions together. Based on these principles, an underlying intelligence that provides them with the the authors identify four general lessons for any CEO power to create the kinds of organizations and society who hopes to achieve lasting results from lean efforts. we desire. In this excerpt, Jaworski paints a compelling profile of one such leader whom he believes exemplifies and embodies this most advanced stage of leadership. FEATURE | SM ITH 1 FEATURE | SM ITH 1 FEATURE 12.1 Changing Culture Change DIANA McLAIN SMITH A common belief exists that leaders can manipulate organizational culture, like a sculptor shapes clay. But whereas the expression of culture, such as written mission statements and office arrangements, can easily be changed, people’s implicit assumptions often prove more difficult to shift. Based on insights from culture experts, Diana McLain Smith and others at a small professional services firm sought to change the firm’s culture to close the growing distance among senior leaders and others. They found that by observing and transforming relationships along three axes, they were able to surface, examine, and alter the shared assumptions that lie at the core of a firm’s culture. Equally important, they “Before I built a wall I’d ask to know learned that culture isn’t a top-down or bottom-up cre- What I was walling in or walling out.” ation: it is a joint venture created by followers and leaders – Robert Frost, “The Mending Wall” in relation to each other and their external constituents. ew organizations build cultures adaptive enough to sustain a firm’s competitiveness over time. By 2006, only six of the 18 companies show- cased in the 1994 bestselling book Built to Last still outperformed the Dow Jones Industrial Average. “The other twelve,” strategy experts Gary FHamel and Liisa Välikangas wryly observed in the Harvard Business Review, “have apparently gone from great to merely OK.” The road to merely OK may or may not be paved with good intentions, but it is most surely paved with outdated cultural assumptions, and these cultural roads are proving very hard to repave.

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