Primary Care Strategy 2014-19 Hertfordshire and South Midlands

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Primary Care Strategy 2014-19 Hertfordshire and South Midlands jkjkjkjk Front Sheet Primary Care Strategy 2014-19 Hertfordshire and South Midlands Area Team June 2014 1 Contents 1. Executive Summary Page 3 2. Our Vision Page 5 3. Primary Care Transformation Page 5 4. Out of Hospital Care Vision Page 6 5. CCGs Primary Care Vision Page 10 6. Promoting self managed care, health and wellbeing Page 13 7. National Context Page 14 8. Local Context Page 16 9. Financial Overview Page 17 10. Objective 1 Page 22 11. Objective 2 Page 26 12. Objective 3 Page 30 13. Scope of Commissioning Responsibilities Page 32 14. Patient Experience Page 38 15. Enablers Page 40 2 1. Executive Summary Over a year into the new commissioning system, it is the right time now for sharing a framework to support the strategic development of primary care across Hertfordshire and South Midlands over the next 5 years. It is important to note that the intention is that this document provides a strategic framework against which local strategies and developments can move forward. The strategic vision for the services commissioned across Hertfordshire and South Midlands is driven by three key objectives: 1. Improving quality and access 2. Improving health outcomes and reducing health inequalities 3. Developing and implementing new integrated models of care In order to achieve these objectives, we will need to focus on key enablers including premises, workforce and IT development with a more longer-term view/approach required. A key theme is to ensure that existing resources in people, buildings and IT are used as effectively as possible, whilst determining priorities for development. More robust workforce planning will be led by Health Education England, through the LETBs in supporting local and regional programmes. There is a clear and strong alignment between our local CCG Primary Care Strategies and the above key objectives. This shared purpose will provide the strong foundations for the co-commissioning of primary care moving forward. It is important to emphasise that co- commissioning is a “way of working” to deliver improved outcomes for local populations. Last month, expressions of interest were formally sought from CCGs nationally with consistent benefits in achieving greater service integration, more cohesive systems of out- of-hospital care, raising standards of quality, enhancing patient and public involvement and tackling health inequalities. Early proactive discussions have confirmed a genuine commitment and willingness to work together across Hertfordshire and South Midlands, with positive dialogue held to date with CCGs, Providers, LMCs, Public Health England, Health and Wellbeing Boards etc. Co- commissioning is providing us with a local vehicle to deliver changes which have both already started, or planned, through working differently and in a more joined-up way. A spectrum exists of potential forms that co-commissioning could take. Current consensus is for greater local CCG involvement in influencing commissioning decisions made by the Area Team, moving towards more joint and delegated arrangements. It is essential that reflection is built in following the submission of expressions of interest, with a local joint process having been agreed to progress next steps and local plans. Across our Patch, groups of Practices come together in different forms i.e. Localities, Neighbourhoods, Clusters etc. In order for implementation of our strategy, there is a clear challenge for groups of Practices to be collaborating effectively with the aim of delivering improved outcomes to their specific local populations. Our commissioning challenge will 3 clearly require us to be more innovative and targeted in our approach, for example realising opportunities to increase screening and immunisation uptake. Reducing variation is a key driver to our local strategy, i.e. clinical variation, outcome variation and variation in inequalities across our geography. Across the majority of quality indicators, the variation within Practices, across Practices within CCGs and between CCGs, both locally and nationally, is significant which needs to be understood and addressed. As we move forward with improving services locally, it is essential that we develop further an ethos of sharing and learning across Hertfordshire and South Midlands. Robust and more strategic contract management will be required to support us moving forward. PMS Reviews will be consistently implemented with a timescale for completion by March 2016. Again, significant variation exists across Practices and CCGs, which will need to be considered as implementation progresses, with the intent to maintain investment released within primary care. A more strategic approach with procurement needs to be taken in line with local strategies, with a significant number planned to be tendered during 14/15 and beyond. It is important to reiterate that our current Primary Care Transformation workstreams of Improvement (Quality) and Innovation (New Models) are aligned to the Regional Programme. As an Area Team, we are engaged in both regional workstreams and it is vital that influence at this level continues moving forward. Exciting opportunities have been created with the emergence of Local Professional Networks in Pharmacy, Eye Health and Dental Services. Again, our consistent key objectives apply, with a co-commissioning role for us in ensuring service are joined-up and integrated locally across our communities. This is both a challenging and exciting time for primary care in both developing, and most importantly delivering, our local primary care strategy together. It is important that we continue to focus on delivering high quality services and improved health outcomes for our patients within financial allocations, through clinically-led commissioning across Hertfordshire and South Midlands. 4 2. Our Vision To provide leadership and strategic oversight for health across Hertfordshire and South Midlands Area Team to improve quality and consistency of care through: • Effective commissioning of primary and other care • Supportive collaboration with partners • Developing and using systems of assurance • Efficient use of all available resources • Encouraging innovation and communication • Ensuring Parity of Esteem • Effective systems to deliver patient engagement and participation. 3. Primary Care Transformation Nationally a number of issues are emerging that necessitate a transformation in primary care. • An ageing population • Increasing patient demand • Increasing patient expectation • Economic constraints • New treatments and technologies The required change in primary care services, given current known challenges needs to have the following: 1. Proactive, coordinated care : anticipating rather than reacting to need and being accountable for overseeing your care, particularly if you have a long-term condition. 2. Holistic, person-centred care : addressing your physical health, mental health and social care needs in the round and making shared decisions with patients and carers, e.g. accountable GP for over 75s, services tailored for children and young people. 3. Fast, responsive access: giving you the confidence that you will get the right support at the right time, including much greater use of telephone, email and video consultations. 4. Health-promoting care: intervening early to keep you healthy and ensure timely diagnosis of illness, engaging differently with community to improve health outcomes and reduce inequalities. 5. Consistently high quality care : removing unwarranted variation in effectiveness, patient experience and safety in order to reduce inequalities and achieve faster uptake of the latest knowledge about best practice. We believe that these are most likely to be achieved by commissioning wider primary care at scale. In collaboration with CCGs we have a vital role in supporting localities, clusters and practices to work within the Framework to decide, and agree which model will achieve the required objectives. 5 We have identified four possible models for delivery of GP primary care services and these are outlined overleaf on page 9. The models are in line with current national, regional and local thinking We will be developing these models with CCGs, through localities, clusters and practices to move to a position where new ways of working are planned and implemented. The strategic vision for the services we commission across Hertfordshire & South Midlands Area Team is underpinned by three specific objectives. 1. Improve quality and access 2. Improve health outcomes and reduce health inequalities 3. Implementation of new models of care For the strategy’s objectives to be achieved we need to undertake work on a range of enablers. • Premises • Workforce • Health Informatics • Quality Framework • Communications and Engagement • Strategic contract management • Governance This strategy sets out a vision for Out of Hospital Care and provides a framework outlining options for new GP primary care models, offering some design principles. The strategic framework starts to explore these three specific objectives and sets out the work streams in place to develop the enablers. 4. Out of Hospital Care Vision Primary care cannot be seen in isolation, it is at the heart of the wider health and social care system. Our vision for Out of Hospital Services sees care provided at the same high quality service, seven days a week wherever people access it. Thereby supporting patients who require urgent care to be seen in the most appropriate setting and ensuring the most vulnerable in
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