FREE Norfolk Your guide to care and support for adults 2021/22
The essential guide to finding the right support for you
In association with
www.carechoices.co.uk Looking for support to stay in your own home? Our bespoke packages of care and support are tailored to your needs and delivered by our We specialise in team of dedicated and professional care workers. • Care and support for the elderly
• Temporary support only when • Crisis support you need it, for example to • Reablement care for those recuperate at home after a stay recovery from illness or injury in hospital. • Expert clinical care with nurse • Regular support from oversight 30 minute monitoring visits through to more intensive • Support for individuals with a 24 hour care or live in support. disability • Flexible support for people • Covering the whole of Norfolk and the Waveney Valley area of with dementia Suffolk.
Call 0344 800 8001 email [email protected] or visit www.homesupportmatters.org.uk Looking for Contents Welcome – from Norfolk County Council and Housing choices 59 the NHS in Norfolk 4 Housing options 59 Staying healthy and well 5 Sheltered housing 61 support to Norfolk Community Directory 5 Housing with Care 61 Lily 5 Independent Living 62 Combatting loneliness and social isolation in Housing and support for younger adults 62 Norfolk 6 stay in Improving your transport options 6 Care and support 63 Information and advice 8 What happens if I think I need care and support? 63 Norfolk Armed Forces Covenant and Veterans’ Your choices 64 Gateway 11 Advocacy 64 your own How to stay well in winter 11 Inspection and registration of care services 65 Healthy ageing 12 Norfolk County Council Library and The Harwood Care and Support Charter 65 Information Service 12 Norfolk Care Association Ltd (NorCA) 65 home? Norfolk Employment Service (NES) 13 Leaving hospital 66 Healthwatch Norfolk – make your voice count 14 British Red Cross Support at Home Scheme (SaH) 67 Our bespoke packages of care Keeping safe 14 NHS Continuing Healthcare (CHC) 68 Norfolk Trusted Trader scheme 14 and support are tailored to your NHS-funded nursing care (FNC) 68 needs and delivered by our Falls in Norfolk 14 We specialise in Fire safety at home 16 Information and advice 68 team of dedicated and Safeguarding adults 17 Care homes 69 professional care workers. • Care and support for the elderly Hate incidents – Stop Hate in Norfolk 18 Types of care home 69 Domestic abuse 19 Out of county care options 69 • Temporary support only when • Crisis support Staying in your own home 21 Care homes checklist 71 you need it, for example to • Reablement care for those Meals on wheels and lunch clubs 21 Assistive technology and community alarms 21 recuperate at home after a stay recovery from illness or injury Specialist care 72 in hospital. Equipment to aid daily living 22 Learning disability 72 Assistive technology checklist 24 Dementia care 73 • Expert clinical care with nurse Making life easier at home 25 Residential dementia care checklist 76 • Regular support from oversight Handyperson schemes 27 30 minute monitoring visits Norfolk First Support 29 Mental health 77 through to more intensive • Support for individuals with a Accommodation Based Reablement 29 Palliative and end of life care 78 24 hour care or live in support. disability Home care and home support 30 Sensory impairments 80 Home support agency checklist 33 • Flexible support for people Home support providers 35 Paying for care 81 • Covering the whole of Norfolk with dementia Day services 44 Your Personal Budget 81 and the Waveney Valley area of Day services listings 45 Direct Payments 81 Suffolk. What will you have to pay for your care? 82 Carers 54 What do we mean by ‘carers’? 54 Advice if you are paying for your own care 84 Support for carers 54 Independent financial advice 88 Preparing for Adult Life (PfAL) 55 Essential information 88 Carers’ assessments 55 Carers’ breaks 56 How solicitors can help 88 Comments, compliments and complaints 89 Planning and emergencies 58 Finding care in your area 89 What can I do if I need urgent help? 58 Urgent out-of-hours help 58 Care home listings 92 Carers’ emergency card 58 Call 0344 800 8001 email [email protected] Young carers, young adult carers and families 59 Index 112 or visit www.homesupportmatters.org.uk Visit www.carechoices.co.uk for further assistance with your search for care 3 Welcome – from Norfolk County Council and the NHS in Norfolk
Welcome to the 2021/22 edition of Norfolk’s Health and social care are working to join their your guide to care and support for adults. services together to support older people at risk The aim of this Guide is to provide useful of crisis who might otherwise have to be admitted information to help you, and anyone you know, to hospital. We are also developing better ways to stay independent, safe and well for as long as make sure people have the right support when they possible. The Guide provides details of services return home after a stay in hospital. and organisations that can help to support you. Despite the difficult situation, organisations in The start of the coronavirus crisis in 2020 had a Norfolk have worked together to continue to huge impact on people and organisations across develop new services and help support people to Norfolk. Everyone has worked together closely live independently. to make sure that people continue to receive up-to-date information, advice, services and We are pleased to let you know about a new support during the pandemic. partnership project, REST (Recover, Eat, Support and Talk), which was launched in December This meant we have had to change and adapt 2020. This new service brings together different the way we deliver some of our services. For organisations to provide mental health and example, GP and out-patient appointments by wellbeing support for adults across Norfolk. video link, social care assessments by telephone See page 10 for more information. and video link and keeping in touch with Norfolk County Council has worked with Carers people through welfare phone calls. We have Matter Norfolk to increase the range of services also worked closely with district and borough and support that they can offer to carers in Norfolk. councils to co-ordinate requests for support and This revised service, launched in September 2020, information in local communities. now means that carers can get a wider range of support and assessments in one place. See page 8 For the latest information, please see: for more information. www.norfolk.gov.uk and: www.norfolkandwaveneyccg.nhs.uk We hope this Guide helps you to think about what your choices are and find the information you need At the forefront of our responses to the to make the choices that are right for you. pandemic has been the need to safeguard those at risk of abuse and harm, risks which have been Please see: www.norfolk.gov.uk/directory and increased by the lockdown. Social care, health, page 5 for more information about groups, events housing and community partners have worked and organisations in your local community that can closely with the Norfolk Safeguarding Adults help you to stay independent. Board to let our Norfolk communities know how to stay safe, how to raise awareness of James Bullion, Executive Director of Adult Social risk without increasing fear, and what to do if a Services, Norfolk County Council person suspects someone they know or know of is being harmed or exploited. Please see page 17 Cath Byford, Chief Nurse, NHS Norfolk and for more information. Waveney Clinical Commissioning Group
Alternative formats This Guide is available electronically at www.carechoices.co.uk. The e-book is also Recite Me compatible for those requiring information in the spoken word.
4 Search for care at www.carechoices.co.uk to find support in your area For more information about Adult Social Services, Listings – care homes/care homes with nursing please see: www.norfolk.gov.uk/adultcare East Norfolk 92
For more information about health in Norfolk, North Norfolk 94 please see: www.norfolkandwaveneyccg.nhs.uk Norwich 101 For more information about joined up working in South Norfolk 104 Norfolk, please see: www.norfolkandwaveneypartnership.org.uk West Norfolk 109 Staying healthy and well
Norfolk Community Directory This online Directory can that lists available services and activities in your area. be used to find a range of services, clubs, events, We welcome submissions from relevant providers groups and organisations in your local community and organisations. Please email any questions to: that can help you stay independent. The Directory [email protected] gives you greater choice and control of the services you need; you will find useful information and advice To find out more, go to: on a range of subjects in an easy-to-use Directory www.norfolk.gov.uk/directory
Lily Lily provides a comprehensive range • Helping groups to arrange activities and of support in West Norfolk and parts encouraging volunteering. of Breckland to combat loneliness and • Providing community events and on-site social isolation in adults of all ages. It information sessions. encourages residents to develop friendships and engage in their local communities. • Providing support for employers, schools and colleges. Lily advisers work one-to-one with people providing: Accessing Lily Lily’s online directory lists organisations, services • A coaching role supporting people to develop and activities that help people to live healthy, active personal plans that identify their strengths, and independent lives. interests and goals. • Practical advice. • Through Lily’s directory: www.asklily.org.uk • Support to develop coping techniques. • By telephoning: 01553 616200. • Support to make and maintain relationships • At community groups and events. including connecting/reconnecting with family • One-to-one support from a Lily adviser. and friends. • Support to take first steps to connect with their community. Lily has a strong focus on community development, by:
Visit www.carechoices.co.uk for further assistance with your search for care 5 Combatting loneliness and social isolation in Norfolk Loneliness and social isolation can affect people at number, connect with existing groups/ any age. The physical, mental and social health of connections; b) Providing help: supporting isolated people is well documented. Research shows with supplies, non-personalised care, five hours that lacking social connections is as damaging as or less support. smoking 15 cigarettes a day. You are more likely to visit your GP, use more medication and be at risk of The service will support the following people, who falls. Older people are more likely to enter residential can be at increased risk: or nursing care earlier and there is evidence of increasing need amongst those aged 16-29. • Clinical: clinically vulnerable groups, such as over 70s, BAME, people suffering from In Norfolk, we are working hard to tackle these deprivation, people with dementia and carers. issues by providing a targeted county-wide service. This will see communities identify, support and • Social: domestic abuse victims, people who are sustain isolated/lonely (and those at risk) people. digitally excluded, receiving domiciliary care, self-isolating or who have disrupted support The key aspects are: networks.
• Campaign to end loneliness: highlighting these • Psychological: people experiencing increased issues across emergency, health and community stress and anxiety, poor mental health and services teams. Reducing stigma, identifying people who are digitally excluded due to rural or those who are at risk of/already experiencing social isolation. loneliness and isolation. • Financial: seasonal workers, people experiencing • Connectivity: provide a holistic approach to those reduced hours (either due to employer or affected with the right support. Through working childcare) or people at risk of redundancy/ closely with hubs and multi-agency teams to unemployment. target the main issues and identify and signpost where volunteer support is needed. This will If you are affected by isolation and or loneliness, or strongly focus on preventing emergency, hospitals you believe someone you know may be, refer to: and GP services misuse, and also feed into district www.norfolk.gov.uk or contact: and county council strategies and initiatives. We will strongly promote digital inclusion, to help • West Norfolk and Swaffham residents – call Lily people make use of available support. on: 01553 616200 or visit: www.asklily.org.uk
• Core Volunteer Programme: focused volunteer • Residents living outside West Norfolk and recruitment and co-ordination to support carers, Swaffham – call Better Together or CAN Connect people with dementia and people with poor on: 0300 303 3920. Alternatively, visit: mental health. Via a) Befriending offer: face- www.bettertogethernorfolk.org.uk or: to-face, social media, a county-wide telephone www.canconnect.org.uk
Improving your transport options Most people prefer to live independently for as things that are important to you. There are many long as possible and we want to help you keep possibilities that could make access easier, save you your independence. Transport is an important money or even open a new route altogether. part of keeping independent and staying in your Web: www.norfolk.gov.uk/helpwithtransport own home. If your situation changes or as you get Email: [email protected] older, you may have to think differently about how Tel: 0344 800 8020 to get around so that you can continue to do the
6 Search for care at www.carechoices.co.uk to find support in your area We are here to help you and your loved one.
Your local Barchester care homes are welcoming new residents and provide the reassurance that residents’ well-being and safety are their priority.
• Personalised residential, nursing, dementia and respite care. • All staff are well-trained in infection control and dementia care. • We’re keeping relatives connected with their loved ones. • Wide choice of nutritious and delicious menus, prepared by talented chefs. • Daily life-enriching activities, to celebrate life and keep the fun in everything we do. • Barchester is one of the UK’s leading care providers – with 25 years’ experience and award-winning health and safety record.
Call to book an appointment to fi nd out how we can help.
Ashfi elds Hethersett Hall Ritson Lodge The Warren Woodside House Rackheath, Hethersett, Hopton-on-Sea, Sprowston, Norwich, NR13 6PD NR9 3AP NR31 9AH NR7 8AF NR7 9XJ 01603 294 535 01603 294 628 01502 322 276 01603 294 648 01603 294 649
Barchester Healthcare is proud to be the only care provider to win the RoSPA Health and Safety Award in both 2019 and 2020.
Visit www.carechoices.co.uk for further assistance with your search for care 7 Information and advice There are lots of useful services and organisations Dementia Connect support line: 0333 150 3456 that can help you remain independent and well. Email: [email protected] Sometimes it can be difficult to find information Web: www.alzheimers.org.uk to help you decide what is best for you. The information in this Guide can help you discover The Bridge Plus+ what support there is to help you stay independent Supports Black, Asian and Minority Ethnic and what’s available in your local community. (BAME) communities and people from a migrant background, providing information, advice and As well as this Guide, there is lots more information advocacy services on issues including welfare on the Norfolk Community Directory (see page 5). benefits, housing and immigration status. The following organisations can help you make the Sackville Place, 44-48 Magdalen Street, right choices for you. Norwich NR3 1JU (Monday to Thursday, 10.00am to 3.00pm by appointment). Age UK Norfolk Tel: 01603 617076 and 07717 220209 An independent local charity with over 70 years of Email: [email protected] experience in providing information, advice and Web: www.bridgeplus.org.uk advocacy services to older people in Norfolk. Free, Facebook: @thebridgeplus impartial advice can be given on a range of topics. Advice line: 0300 500 1217 Carers Matter Norfolk (CMN) Email: [email protected] A county-wide service supporting unpaid Web: www.ageuk.org.uk/norfolk carers of all ages caring for someone aged 18+. CMN can further support unpaid carers Al-Anon Family Groups via its refreshed service offering carers’ Worried about someone’s drinking? Help and hope assessments, access to a health and wellbeing for families and friends of alcoholics. fund, carers’ breaks and education and training. Helpline: 0800 008 6811 (10.00am to 10.00pm). In addition, Carer Connectors offer face-to-face Email: [email protected] information, advice and guidance. CMN also Web: www.al-anonuk.org.uk supports young carers and families. To access any support, contact the advice line or sign up Alcoholics Anonymous (AA) using the online form on the website below. If you think you have a problem with drinking, AA is Tel: 0800 083 1148 (Monday to Friday, 9.00am to here to help. All services are confidential and free. 8.00pm; and weekends, 10.00am to 2.00pm). Tel: 0800 917 7650 Email: [email protected] Email: [email protected] Web: www.alcoholics-anonymous.org.uk Web: www.carersmatternorfolk.org.uk Facebook: @CarersMatterNorfolk General queries Twitter: @CarersMatterNfk Tel: 01904 644026 (office hours). Email: [email protected] Caring Together Caring Together provides support and services Alzheimer’s Society for people with care needs in Norfolk. This Too many people face dementia alone. People with includes care in their homes and enabling dementia, their carers, family and friends often individuals to attend activities in the community, tell us how difficult it is to find out who to turn to which also provides their carers with breaks. when faced with dementia. If you need information, The organisation also delivers activities for advice or support, the Norfolk & Waveney dementia young carers. support service is here for you. Tel: 0345 241 0954 Tel: 01603 763556 Email: [email protected] (Monday to Friday, 9.00am to 5.00pm). Web: www.caringtogether.org
8 Search for care at www.carechoices.co.uk to find support in your area Change, Grow, Live Dementia Friends Provides the Alcohol and Drug Behaviour Change Alzheimer’s Society’s Dementia Friends programme Service in Norfolk. This includes medical treatment, is the biggest ever initiative to change people’s individual and group support, harm minimisation perceptions of dementia. It aims to transform the way advice and an affected others service for those the nation thinks, acts and talks about the condition. impacted by substance misuse. Services are for Tel: 0300 222 5855 anyone aged 18+ living in Norfolk, or registered with Web: www.dementiafriends.org.uk a Norfolk GP, who are affected by drug or alcohol misuse. Check the website below for further details. Equal Lives Tel: 01603 514096 (8.00am to 8.00pm, daily). Provides information, advice and advocacy to Email: [email protected] disabled people to help them understand and secure Web: www.changegrowlive.org/alcohol-drug- their rights and entitlements. Equal Lives also offer a behaviour-change-norfolk range of other support services and projects. Tel: 01508 491210 Norfolk Citizens Advice Web: www.equallives.org.uk An independent, local charity and part of the Citizens Advice Network across England and Nansa Wales. It provides free, confidential and impartial Nansa was founded in 1954 and provides a range of advice about money, debt, benefits, housing or specialist provision for people of all ages living with employment and campaigns on big issues affecting disabilities and/or people with complex behavioural, people’s lives. This could either be at a time of crisis sensory or developmental needs. Nansa’s offer or just considering options. There are offices across includes everything from traditional building-based the county, or Citizens Advice can be contacted by support aimed at developing life skills to expression phone or email. There is also a website with lots of through art. Nansa’s Train & Trade service includes useful information – please check for each office’s employability traineeships exploring the workplace. current opening times. 200 Bowthorpe Road, Norwich NR2 3TZ Advice line: 0800 144 8848 Tel: 01603 627662 Email: [email protected] Email: [email protected] Web: www.ncab.org.uk or: Web: www.nansa.org.uk www.ncab.org.uk/email-advice-form (email advice). Norfolk and Waveney Mind Diss (Citizens Advice Diss, Thetford & District) Your local Mind mental health charity, offering an Shelfanger Road IP22 4EH (Monday, Wednesday extensive range of mental health services, along and Friday, 10.00am to 3.00pm). with associated training, advice and information. Web: www.cadat.org.uk (check the website for the Tel: 0300 330 5488 most up-to-date opening times). Email: [email protected] Web: www.norfolkandwaveneymind.org.uk Thetford (Citizens Advice Diss, Thetford & District) Abbey Neighbourhood Centre, Exeter Way IP24 1EE Norfolk Community Advice Network Directory (Monday, Wednesday and Friday, 9.30am to 2.30pm). A searchable directory of Norfolk organisations Web: www.cadat.org.uk (check the website for the that provide information and advice on most up-to-date opening times). community care, debt, discrimination, domestic abuse, employment, family, finances, housing, Deaf Connexions immigration and welfare benefits. Aims to provide a range of services to people with Web: www.norfolkcan.org.uk/directory varying degrees of hearing loss and raise awareness. Tel: 01603 660889 Minicom: 01603 661113 Textphone: 07932 069352 Web: www.deafconnexions.org.uk
Visit www.carechoices.co.uk for further assistance with your search for care 9 Norfolk Community Law Service POhWER Norfolk Provides free, independent and confidential legal Provides a range of advocacy services – see page advice on a range of issues including welfare 64 for further details. Alongside local advocates, benefits, immigration, debt, family, employment, POhWER also works with Equal Lives to deliver the domestic abuse and discrimination. Relevant Paid Person’s Representative service, and Tel: 01603 496623 or 07900 153753 Age UK/Equal Lives and Norfolk/Rural Community Text or WhatsApp: 07900 153753 Council to deliver NHS Complaints Advocacy. Email: [email protected] Tel: 0300 456 2370 Web: www.ncls.co.uk Email: [email protected] Web: Hear for Norfolk (Norfolk Deaf Association) www.pohwer.net/central-and-east-of-england Offers support, routine maintenance of NHS hearing aids, ear wax removal, advice and information to REST (Recover, Eat, Support and Talk) people with hearing loss and related conditions. Partnership project bringing together mental health Tel/Minicom: 01603 404440 support, local services and a place where everyone Fax: 01603 404433 can feel welcome. Currently offering a range of Email: [email protected] virtual and online support. The central Norwich Web: www.hearfornorfolk.org.uk REST hub will open in 2021. Tel: 0808 196 3494 Opening Doors Web: www.restnorwich.co.uk A user-led organisation run by people with learning disabilities to support others with Silver Line, The learning disabilities. A free, 24-hour dedicated helpline for older people Tel: 01603 631433 across the UK, open 365 days a year. It aims to Web: www.openingdoors.org.uk combat loneliness in the over 55s by providing friendship, support and signposting. Patient Advice and Liaison Service (PALS) Tel: 0800 470 8090 Provides advice about your local health services Web: www.thesilverline.org.uk in Norfolk. SSAFA – The Armed Forces Charity James Paget University Hospital – Norfolk Branch Lowestoft Road, Gorleston, Lifelong support for members and ex-members of Great Yarmouth NR31 6LA the forces and their families. During the coronavirus Tel: 01493 453240 pandemic, the service can be contacted by phone, Email: [email protected] email and via its website only. Tel: 01603 403322 (24-hour answerphone). Norfolk and Norwich University Hospital Email: [email protected] Colney Lane, Norwich NR4 7UY Web: www.ssafa.org.uk/norfolk Tel: 01603 289036 Email: [email protected]
Queen Elizabeth Hospital Gayton Road, King’s Lynn PE30 4ET Tel: 01553 613351 or: 01553 613343 Email: [email protected]
West Suffolk Hospital Hardwick Lane, Bury St Edmunds IP33 2QZ Tel: 01284 712555 Email: [email protected]
10 Search for care at www.carechoices.co.uk to find support in your area Vision Norfolk (brand name of Norfolk and West Norfolk Deaf Association Norwich Association for the Blind) Offers a range of free help, advice and support to Supporting people with sight loss to enjoy active, people with all levels of hearing loss. independent and fulfilled lives. This is achieved Tel: 01553 773399 through one-to-one support in the community, Email: [email protected] access to information and advice on matters Web: www.wnda.org.uk relating to sight loss. This includes equipment, Fax: 01553 660483 organising supported social and sport activities, along with supported housing and a care home for people requiring more daily care. Magpie Road, Norwich NR3 1JH Tel: 01603 573000 Web: www.visionnorfolk.org.uk
Norfolk Armed Forces Covenant and Veterans’ Gateway Norfolk has lots of support services for Armed personal relationships, befriending and more. Forces personnel, veterans and their families, including the Veterans’ Gateway. This is the For more information, visit: national first point of contact for veterans www.veteransgateway.org.uk or call the 24/7 seeking support. It puts people in touch with helpline on: 0808 802 1212. To find Norfolk-specific the organisations best placed to help with the support, please search the Norfolk Community information, advice and support needed. From Directory (www.norfolk.gov.uk/directory ) using healthcare and housing to employability, finances, the key words ‘military’ and ‘veteran’.
How to stay well in winter Across Norfolk and Waveney, the NHS is have an urgent medical problem and you’re encouraging people to ‘Help us, help you’ at the unsure what to do. first signs of illness this winter. The sooner you get advice, the sooner you are likely Cold weather can make some health problems to get better. worse and even lead to serious complications, especially if you are 65 or older, or if you have Could it be coronavirus? a long-term health condition. It’s important to If you have a high temperature, a new, continuous look after yourself, especially during the winter. cough or a loss or change to your sense of smell or If you start to feel unwell with a winter illness, it’s taste, it could be coronavirus (COVID-19). important to get help as soon as you can. If you have any of the main symptoms of You can get help and advice from: coronavirus, get a test as soon as possible. Stay at • A pharmacy – pharmacists can give treatment home until you get the result. You can get a test advice for a range of minor illnesses and can online. If you can’t access the internet, call your GP advise if you need to see a doctor. Call your or NHS 111 for help obtaining a test. pharmacy or contact them online before visiting. Do you need extra help with things like shopping • Your GP – you may be able to speak to a or medication collection due to the pandemic, or GP online or over the phone or go in for an are you suffering financially? Visit: appointment if they think you need to. www.norfolk.gov.uk/coronavirus or call: 0344 800 8020 for advice and support. • NHS 111 – go to: 111.nhs.uk or call: 111 if you
Visit www.carechoices.co.uk for further assistance with your search for care 11 Get a flu vaccine The best time to have the flu vaccine is in the Flu will often get better on its own, but it can make autumn before flu starts spreading. But you can get some people seriously ill. It’s important to get the the vaccine later. Please call your GP or pharmacist flu vaccine if you’re advised to. to obtain a flu vaccination.
For further help and advice, including information The flu vaccine is a safe and effective vaccine. It’s about keeping your home warm, please visit: offered every year on the NHS to help protect www.nhs.uk/keepwarmkeepwell people at risk of flu and its complications.
Healthy ageing Norfolk and Waveney has an ageing population. Drive safer for longer with GOLD While many of our residents are living well into As we get older, we may become less confident in older age, a significant number of older people have our cars or have concerns about our driving due to complex health and care needs such as frailty and health or mobility. We have designed the Guidance or dementia. for Older Drivers (GOLD) programme to refresh skills, increase confidence and help older people As part of our Promoting Independence continue to drive safer for longer. Programme, we created a Healthy Ageing toolkit to enable older people to enjoy the best possible GOLD is a driver development session conducted quality of life and remain safe and well at home. by specially trained and friendly instructors and this can be tailored to suit drivers’ individual needs. This has lots of practical information about how to: GOLD costs £34 for a one-hour session. To book a • Proactively recognise people living with frailty session or for further information, visit: and/or dementia at an early stage. www.norfolk.gov.uk/gold or call Norfolk County • Signpost older people to information and advice Council: 0344 800 8020. about these conditions and healthy ageing in general. • Work together to link older people, especially those with frailty and/or dementia, into local services.
To view the toolkit, visit: www.norfolk.gov.uk/healthyageingtoolkit
Norfolk County Council Library and Information Service Your local library is free to join and you can use any can download for free, with no reservation or Norfolk library to borrow books, including large print. overdue charges. For more information, visit: www.norfolk.gov.uk/ebooks Open Library Open Library lets you access your local library’s All libraries have computers and free public Wi-Fi books, computers and spaces while the building is access. To use a computer, you will need to book unstaffed. For more information, visit: in advance by calling: 01603 774777. You can book www.norfolk.gov.uk/OpenLibrary one daily 60-minute session.
We offer a range of eBooks, eAudio books, The free Spydus Mobile app lets you access library eNewspapers and eMagazines that library members services and manage your membership.
12 Search for care at www.carechoices.co.uk to find support in your area You can borrow books in the library by logging in Reading Well and scanning the barcode on the date label. Norfolk Library and Information Service provides five national Reading Well schemes: You can also use it to search the library catalogue, • Reading Well for mental health provides books download eBooks and eAudio books, keep track of with helpful information and support for adults your library account and manage your loans. managing common mental health conditions or dealing with difficult feelings and experiences. For more information, visit: www.norfolk.gov.uk/libraries • Reading Well for long-term conditions has been developed to support people to live well with Mobile Libraries a long-term condition and their relatives and Norfolk has a county-wide mobile library service carers through information and advice. which visits 494 villages, with approximately 1,300 stops on a four-weekly basis. All mobile library • Reading Well for children provides quality- vans have a lift for people with mobility issues and assured information, stories and advice to wheelchair users. support children’s mental health and wellbeing. The booklist targets children in key stage 2 For more information (including timetables), visit: (aged 7-11). www.norfolk.gov.uk/mobilelibraries • Shelf Help Reading Well for young people (aged 13-18) recommends expert-endorsed books Home Library Service about mental health advice and information. The Royal Voluntary Service and Norfolk County Council’s Home Library Service provides books on • Reading Well for dementia recommends books wheels to the homes of people who like to use the you might find useful if you have dementia, are library service but can’t get to a branch or mobile caring for someone with dementia or want to library due to age, disability or mobility. find out more.
If you would like to use this service or volunteer, For more information, visit: you can find more information on: www.norfolk.gov.uk/readingwell www.norfolk.gov.uk/libraries-local-history-and- archives/libraries/library-services/home-library Healthy Libraries Connect Our Digital Health Hub helps people to find reliable We also provide a range of social activities, such health and wellbeing information online. We can as Knit and Natter, book groups and Just a Cuppa help you learn how to navigate the NHS website sessions. For more information, visit the ‘What’s on’ and GP online services. For more information, visit: page: www.norfolk.gov.uk/libraries www.norfolk.gov.uk/healthylibraries
Norfolk Employment Service (NES) The Norfolk Employment Service includes five who are in need of an employment outcome area-based employment co-ordinators and and are seeking employment as well as service a manager, who will develop and deliver the users from age 16 actively open to the Preparing service around Norfolk, supporting working-age for Adult Life (PfAL), to support them into adults into work or volunteering. employment outcomes.
The service works with people who are The service also works in partnership with our supported by Adult Social Services and are Skills and Employment Team who will liaise looking for paid/unpaid work, voluntary work, an with a diverse range of employers to promote apprenticeship, work placements, job coaching Disability Confident, a scheme designed to help and much more. The service works with people recruit and retain people with disability or health who have been assessed under the Care Act conditions for their skills and experiences.
Visit www.carechoices.co.uk for further assistance with your search for care 13 Healthwatch Norfolk – make your voice count As the county’s independent consumer champion, Healthwatch Norfolk can help ensure that your Healthwatch Norfolk makes sure that people’s voice is heard and can also help signpost you to views and experiences of all health and social care other services or information sources. are listened to and acted upon. You can share your experiences of health and social care with Healthwatch Norfolk. At a time when care services are under pressure Tel: 01953 856029 and going through significant change, Healthwatch Email: [email protected] Norfolk is a key part of the way health and social Web: www.healthwatchnorfolk.co.uk care services in Norfolk are improved. Keeping safe
Norfolk Trusted Trader scheme The scheme provides access review aspects of the trader’s work. For example, to a wide range of services, cost, timescales, communication, cleanliness or such as help around the other customer comments. Once returned to the home, shopping, bathing, gardening, hot and cold scheme it’s published on its website. meal delivery, home repairs and maintenance, painting, decorating and IT support. Others, when looking to choose a trader, can use this feedback to help them make a more informed, All members are checked by Trading Standards, confident choice. have appropriate insurance/s, and agree to abide by To search the Norfolk Trusted Trader directory the scheme’s inbuilt code of conduct. and see members’ feedback, visit: www.norfolk.gov.uk/trustedtrader or call Key to the scheme is customer feedback. Members 0344 800 8020. provide forms to customers enabling them to
Falls in Norfolk Falls are the most frequent type of accident for There is a lot you can do to help prevent yourself or people over 65 and can be serious. Many people are someone you care for from falling: admitted to hospital with injuries caused by falling. 1. Eat a healthy diet and drink plenty of water. You may be at risk if you: 2. Have a medication review. • Have a long-term health condition, like heart 3. Get your eyesight checked. disease or dementia. 4. Have a hearing test. • Have low blood pressure which can cause dizziness. 5. If you drink alcohol, reduce the amount. • Have an impairment, like poor vision or muscle 6. Keep active – especially focus on strength weakness. and balance. • Have a condition that can affect balance. 7. Remove trip hazards. • Take certain medication which can 8. Arrange for essential repairs to be done, like cause drowsiness. replacing a light bulb or fixing a curtain rail.
14 Search for care at www.carechoices.co.uk to find support in your area 9. Be careful when bathing or showering. 3. If you need help, but do not need to go to hospital, ring a friend or family member or call 10. Consider handrails for steps, stairs or in Norfolk Swift Response (see page 58): your bathroom. 0344 800 8020 (option one). 11. Check your shoes and slippers. 4. If you are hurt or can’t get up and need 12. Always keep walking aids at the right height immediate medical help, try to call for help, and near you. bang on the wall or floor, or use your care alarm button if you have one. If possible, crawl to a Make a ‘falls emergency plan’ in case you do fall: telephone and dial 999 for an ambulance. Try to find a blanket or something to keep you warm. • Ask someone to help you write it. Move your leg and arm muscles regularly to produce heat. • Know who you can call for help, and how to call them. 5. Always tell your GP and someone close to you that you have had a fall, even if you were unhurt. • If you have a mobile phone, always keep it with you. For more information and advice, visit: • Think about having a care alarm to get help 24/7 www.norfolk.gov.uk/falls and for information if you fall and cannot reach the telephone. about healthy ageing, including falls prevention, visit: www.norfolk.gov.uk/healthyageingtoolkit • There are also different gadgets available that can be linked to the care alarm that can automatically send an alert if you fall.
Watch the video ‘How to get up safely after a fall’ at: www.rospa.com/home-safety/advice/older- people/#falls
What to do if you have a fall:
1. Keep calm. Take time to think – are you injured or in pain?
2. If you are unhurt and you feel strong enough to get up, don’t get up quickly. Roll onto your hands and knees and look for a stable piece of furniture, like a chair or bed. Hold onto the furniture with both hands to support yourself and, when you feel ready, slowly get up. Sit down and rest for a while.
Search for care in your area
www.carechoices.co.uk • Find care providers quickly and easily • Search by location and care need • Information on care quality • Links to inspection reports With so many providers to choose from, • Additional information, photos and web links where do you start? • Brochure requests
Visit www.carechoices.co.uk for further assistance with your search for care 15 Fire safety at home Statistically, older people are more at risk of a home What is a home fire risk check? fire. This risk increases without a working smoke A local fire crew, community team member or an alarm. As we age, we are more likely to live alone, approved partner will visit your home and carry out we may have reduced mobility or sense of smell, a home safety check (lasting 30-40 minutes) at a and a reduced ability to tolerate smoke inhalation time convenient to you. They will not offer to sell you or burns. We want you to be safe, sleep soundly and anything, and there is no charge for this service. They reduce the risk of home accidents. Other lifestyle will offer fire safety advice, discussing actions you can choices can also increase the risk of reactions in a take to reduce your fire risk, how to make an escape fire: clutter, hoarding, smoking, alcohol, drugs or plan and (if not fitted) install a smoke alarm(s). medications for example. On arrival, personnel will be in Fire Service uniform Home fire safety advice: and carry ID that will be shown to you. For friendly advice and to book, contact the team. • Fit smoke alarms in your home, not in your kitchen, but at least one per floor. To make a fire action plan, visit the home safety • Protect yourself and reduce the risk of fire by page using the below link. not leaving cooking unattended. Web: www.norfolk.gov.uk/fire • Keep doors closed at night. A door will slow Tel: 0800 917 8137 the spread of smoke and fire, giving more Textphone: 07799 840800 time to escape or get help. Fax: 01603 812261 • Take care with any smoking materials and Email: [email protected] don’t smoke in bed or when tired. Smoke alarms • Use electric blankets correctly and have them We know that fires in the home can be prevented checked regularly. by taking more care with fire safety. A vital part of home fire safety is fitting and maintaining a smoke • Don’t dry clothes on heaters or fireguards. alarm. You are more than twice as likely to die in a • Make an escape plan. Think about how you fire at home if you don’t have one fitted. would escape the house, and ensure this pathway remains clear and exit doors Once fitted, test it weekly. Most modern smoke open easily. alarms will last ten years before needing to be changed but some will require an annual battery • Be safe with electrical appliances; ensure the change. Try to prevent a build-up of dust by wiping right chargers are used and plug sockets are not or vacuuming the casing. overloaded. Remember, NFRS will supply and fit a smoke alarm • Switch off and avoid using electrical appliances as part of a home fire risk check where appropriate through the night, particularly tumble dryers. or offer advice if you already have them. • Fit a fireguard to open fires, ensure chimneys are swept regularly and take care with candles and NFRS says – buy it, fit it and test it – ensure you naked flames, particularly with young children. know what to do if it goes off.
Norfolk County Council’s Fire and Rescue Service To keep all your loved ones safe, get out, stay out (NFRS) has a Community Fire Safety Team and and call: 999. volunteers who help older or vulnerable people remain independent and safe in their own homes by offering free home fire safety advice and risk checks.
16 Search for care at www.carechoices.co.uk to find support in your area Safeguarding adults We all have a right to live our lives free from • Modern slavery – including slavery, human harm, and most adults in Norfolk live safely and trafficking, forced labour and domestic comfortably. However, some people are more at servitude. risk of harm (abuse) than others. • Discriminatory abuse – including harassment or slurs because of race, gender and gender Adult safeguarding means protecting a person’s identity, age, disability, sexual orientation right to live in safety, free from abuse and neglect. or religion. It is about people and organisations working together to prevent harm and stop it happening. At • Organisational abuse – including neglect and the same time, it makes sure, as far as possible, that poor care practice/policies within an institution the vulnerable person’s views, wishes, feelings and or a specific care setting, like a hospital or care beliefs are taken into account before any actions home or in care or support services provided in are taken. an adult’s own home.
Abuse can happen anywhere and can be carried • Neglect and acts of omission – including out by anyone. It can happen once or repeatedly. ignoring medical, emotional or physical care Abuse is anything that harms another person and needs, failing to provide access to appropriate might include: health, care and support or educational services, withholding medication, adequate • Physical abuse – including assault, hitting, nutrition and heating. slapping, pushing, misuse of medication and • Self-neglect – including behaviour such as restraint. neglecting to care for one’s personal hygiene, health or surroundings or hoarding. • Domestic abuse – including psychological, physical, sexual, financial and emotional abuse; Norfolk County Council has a lead role in protecting controlling or coercive behaviours: so-called adults from abuse where someone: ‘honour-based’ violence.
• Sexual abuse – including rape, sexual • Has needs for care and support (whether or harassment, inappropriate looking or touching, not the County Council is meeting any of those sexual teasing or innuendo, sexual photography, needs), and subjection to pornography or witnessing sexual • Is experiencing, or is at risk of, abuse or acts, indecent exposure and sexual assault or neglect, and sexual acts to which the adult has not consented or was pressured into consenting to. • As a result of these care and support needs is unable to protect themselves from either the risk • Psychological abuse – including emotional of, or the experience of, abuse or neglect. abuse, threats of harm or abandonment, deprivation of contact, humiliation, blaming, controlling, intimidation, coercion, harassment, verbal abuse, cyber bullying, isolation or unreasonable and unjustified withdrawal of services or supportive networks.
• Financial or material abuse – including theft, fraud, internet scamming, coercion in relation to an adult’s financial affairs or arrangements (like wills, property, inheritance or financial transactions) or the misuse or misappropriation of property, possessions or benefits.
Visit www.carechoices.co.uk for further assistance with your search for care 17 Norfolk Safeguarding Adults Board Norfolk’s Safeguarding Adult ‘Network’ The Norfolk Safeguarding The County Council, police, health, housing and Adults Board (NSAB) voluntary and independent providers are part of brings together the key our safeguarding ‘network’. The strength of our
people from a wide range community is reflected in how well we all respond of organisations, including the County Council, to someone who is at risk of, or experiencing, abuse. police, health, probation, housing and voluntary and You have a key role to play. independent providers to lead and promote adult safeguarding work throughout Norfolk. What to do if you are worried about harm and abuse If you or someone you know is at risk of, or NSAB works closely with partners to register experiencing, abuse or neglect, don’t dismiss your new and emerging safeguarding issues, as well concerns. Safeguarding is everyone’s business – if as the way in which adults and those supporting you see something, or hear something, please say them access the support they need. During 2021, something. It is important to tell someone you trust, the Board will be looking at topics like access or call: 0344 800 8020. For more information, visit: to day services; carers and safeguarding; and www.norfolksafeguardingadultsboard.info volunteering and safeguarding. In an emergency, always dial: 999. You can see the Board’s plans at: Use the home support agency checklist on www.norfolksafeguardingadultsboard.info/board/ page 33 for ideas of questions to ask providers. nsab-plans
Hate incidents – Stop Hate in Norfolk What is a hate incident/crime? interventions are frequently undertaken by the A hate incident is any incident motivated by police and public agencies to work with perpetrators hostility, prejudice or hate on the grounds of and victims to prevent future hate incidents. race, religion, sexual orientation, disability or transgender identity.
Hate incidents can take many forms, some are more obvious. Although physical violence, verbal abuse, damage to property and graffiti are more common, other forms of hate incidents are becoming common. For example: • Vulnerable people being befriended to be exploited, known as ‘Mate Crime’. This can have hate and safeguarding implications for the person/s. Search for care in • Internet or Cyber hate crime is becoming increasingly common, especially with younger your area and vulnerable people, and can include anything from hate mail and texts to posting hate material www.carechoices.co.uk on Facebook and other social media. • Find care providers quickly and easily All hate incidents are investigated by the police • Search by location and care need to determine if a crime has taken place. Even if police determine a hate incident is not a crime and therefore does not go to court, actions and
18 Search for care at www.carechoices.co.uk to find support in your area Stop Hate in Norfolk (SHiN) A free eLearning course is available on the Stop Norfolk Constabulary, Hate in Norfolk webpage for anyone to find out Norfolk County Council and more about hate incidents/crimes, how to identify if partners launched the Stop you have been a victim or witnessed an incident and Hate in Norfolk Protocol how to report it. in 2017. It aims to create a common standard for tackling hate incidents/ Staff and volunteers at several services and crime across Norfolk. It sets out how different organisations are trained to take hate incident Norfolk organisations – public, private, voluntary or reports, like libraries. Some community groups and community – will work together to make it easier disability services in Norfolk are trained to take for residents to report hate incidents and crime in reports on behalf of victims or witnesses – look out a supported and safe way through local groups and for the SHiN logo in their window. organisations using the SHiN logo. You should always report a hate incident, even Any Norfolk organisation can adopt the Protocol. if you don’t think it’s serious, or if you have no Information on how to do so can be found here: information about the perpetrator, as every report www.norfolk.police.uk/stop-hate helps the police to build area intelligence profiles, and to intervene in situations where a perpetrator Often, victims or witnesses of hate incidents lack is committing seemingly ‘minor’ offences. confidence to report hate incidents to the police, or they may think it is unimportant. Some people For more information or to report a hate incident, – particularly people with care and support needs – visit: www.norfolk.police.uk/stop-hate do not recognise that they have been a victim.
Domestic abuse Domestic abuse is everyone’s business. It can affect Domestic abuse is a pattern of behaviour used anyone, regardless of age, social group, class, race, by abusers designed to establish and maintain disability or sexuality. Domestic abuse can affect power and control over another person. both men and women, and it can occur in any relationship – heterosexual, gay, lesbian, bisexual, It is not always physical violence and can take transgender, young or old. Older people can be different forms. This includes but is not limited to victims of domestic abuse, but this may not always the following types of abuse: be picked up on. • Emotional abuse – persistently putting you One in four women and one in six men will down, isolating you from friends and family, experience domestic abuse during their lifetime. name calling, sulking and checking up on you. • Psychological abuse – verbal abuse, What is domestic abuse? blaming, mind games, criticisms, It means any threats, violence, controlling or accusations, emotional abuse, jealous coercive behaviour that takes place between and obsessive behaviour, humiliation, family members or people aged over 16 who are comparisons, manipulation, complete in a relationship with each other (or have been in control of a person’s life, threats to kill the past). the person or the children, imposed social isolation and sleep deprivation. Family members are defined as mother, father, sister, brother and grandparents, whether directly • Sexual abuse – forcing you to have sex against related, in-laws or stepfamily. However, this is not your will, sexual assault, forced prostitution, an exhaustive list and may also be extended to degradation, humiliation, forced to watch or uncles, aunts and cousins etc. act in pornography.
Visit www.carechoices.co.uk for further assistance with your search for care 19 • Financial and economic abuse – preventing • Strengthening statutory agencies’ support for a person from getting or keeping a job, taking victims of abuse. money, not permitting access to or withholding family income. It may also include behaviours Am I in an abusive relationship? that control a person’s ability to use and maintain It’s not always easy to know if you’re being abused. economic resources. This may include money, Abusers may try to persuade you that what they’re food, transport and housing. doing is normal, is a sign of love or that they’re sorry. Here are some possible signs: • Physical abuse – assault, punches, kicks, hitting, forced imprisonment, biting, strangulation, • You are scared of them. burning, dragging, actual bodily harm, grievous • They have hurt, or threatened to hurt, you or bodily harm, using weapons and throwing objects. people you care about.
This includes so-called honour-based abuse, female • They force you to do things you don’t want to do, genital mutilation and forced marriage. including sexually. • They stop you from seeing your friends, family or Is domestic abuse a crime? people who you may go to for advice such as a There is no single criminal offence of ‘domestic GP or social worker. abuse’ but many forms of domestic abuse are crimes, such as harassment, assault, criminal • They have threatened to take your children away damage, attempted murder, rape and keeping you or hurt them. locked up in the house. Being assaulted, sexually • They prevent you from continuing or starting abused, threatened or harassed by a partner or school, college or from going to work. family member is a crime just as it would be if • They constantly check up on you or follow you – committed by a stranger. they may also track you via your mobile phone. A domestic violence law came into effect in 2015, • They wrongly accuse you of flirting or of having which recognises that abuse is often a complex affairs on a regular basis. and sustained pattern of behaviour intended to • They get extremely jealous and possessive. create fear. The coercive or controlling behaviour offence, which carries a maximum penalty of five • They humiliate you or criticise or insult you, years’ imprisonment and a fine, can be invoked if, often in front of other people. on at least two occasions, a victim suffers serious • You change your behaviour because you’re afraid alarm or distress that impacts on their day-to- of what they might do or say to you. day activities, or they are frightened of physical violence. Visit: www.gov.uk and search ‘controlling • They deliberately destroy things that belong or coercive behaviour’ to access guidance and to you. further information. • They control how much money you have. • They blame you for the abuse. The Domestic Abuse Bill 2020 will help transform the response to domestic abuse, helping to prevent • They control your daily routine. offending, protect victims and ensure they have the support they need. This is a landmark bill which If you’re unsure whether something that has marks a fundamental change by: happened to you is abuse, it can help to imagine would you be worried if it happened to a friend or a • Raising awareness and understanding about the close relative? devastating impact of domestic abuse on victims and their families. The domestic abuse disclosure scheme • Improving the justice system’s effectiveness (or ‘Clare’s Law’) allows you to find out if your in providing protection for victims of domestic partner has a history of abusive behaviour towards abuse and bringing perpetrators to justice. previous partners.
20 Search for care at www.carechoices.co.uk to find support in your area You can make an application by: Always dial: 999 in an emergency. • Telephone – contact the police on 101. If you think that a child, vulnerable adult or • Speaking to a member of staff at any police another person is at risk of domestic abuse in station. Norfolk and want to speak to someone, contact Norfolk County Council: 0344 800 8020. • Speaking to a Police Officer on the street. • Consulting the Norfolk Constabulary leaflet. To You can also call the National Domestic Violence read the leaflet, visit: www.norfolk.police.uk 24-hour helpline: 0808 200 0247. and search ‘domestic abuse’. If you are being violent or abusive towards a There are various agencies providing practical current or previous partner, ring the Respect or emotional support. For further details, visit: phone line: 0808 802 4040 or visit: www.norfolk.gov.uk/safety/domestic-abuse/ www.respectphoneline.org.uk how-to-get-help/get-help-now
If you know someone is suffering from abuse, call the Police: 101 or visit: www.norfolk.police.uk Staying in your own home
Meals on wheels and lunch clubs If you are looking for meals on wheels deliveries for depending on which meal and provider you choose. yourself or someone else, Norfolk County Council’s Trusted Trader website (see page 14) gives details of You might also want to visit the Norfolk Community trustworthy meal suppliers who deliver hot, chilled Directory at: www.norfolk.gov.uk/directory which and frozen meals. provides details of suppliers, including meals on wheels and lunch clubs. Whilst these meal delivery services are aimed at older or more vulnerable people, they are available If you need advice about meals on wheels or lunch to anyone wishing to buy meals. The cost will vary clubs across Norfolk call: 0344 800 8020.
Assistive technology and community alarms Assistive technology is a term used to describe peace of mind that you will be taken care of. devices and systems that can help vulnerable people to live in their own homes and community Telecare sensors that are linked to a community with greater safety and independence. alarm can automatically detect things such as fire and heat, low temperature in a room, carbon There are different types of assistive technology monoxide, a fall in the home or a vulnerable depending on your needs and situation. These person exiting the property. range from simple battery-operated items to more complex devices, like telecare equipment Simpler sensors that do not need to be linked to that links through your telephone line to a a community alarm can alert a carer in the same community alarm monitoring centre so that help house to a call for support, movement in an area is available 24 hours a day, giving security and or the opening of a door.
Visit www.carechoices.co.uk for further assistance with your search for care 21 Assistive technology is also available for raising At the touch of a button, you will be able to speak an alert and locating a person in their community to an operator who will help assess what support via GPS satellite location devices, or for detecting a is needed, like contacting your next-of-kin or the person’s activity within their home. Emergency Services.
Furthermore, there is an increasing amount of Please check which care alarm service covers mainstream mobile and internet-linked assistive your area. See the checklist on page 24 for questions technology that can contribute to the safety and to consider about assistive technology. wellbeing of a vulnerable person and support carers. Broadland – Centra Pulse Tel: 0300 123 3232 Much of this can be provided free of charge if you have been assessed as eligible for help from Countywide – Lifeline 24 Norfolk County Council. Where telecare equipment Tel: 01603 964306 is provided, there is a weekly community alarm service rental charge. Countywide – Welbeing Lifeline Tel: 01323 644422 Web: www.norfolk.gov.uk/assistivetechnology Tel: 0344 800 8020 Great Yarmouth – Community Alarms Tel: 01493 846654 Community alarms Community alarms can give you peace of mind South Norfolk – Contact Care 24 hours a day, every day and are ideal for Tel: 0800 917 4680 anybody who feels vulnerable and may need an urgent response. West Norfolk and North Norfolk – Care Line Community Service The alarm is worn around your neck or wrist Tel: 01553 616200 (option six). and is connected to your home phone line.
Equipment to aid daily living Before beginning to look for equipment, it is There are various organisations that can provide helpful to be clear about exactly which areas information and advice that may help you. You can of daily living are becoming difficult. Trying to also borrow or buy equipment from them. pinpoint the difficulties and the reasons behind it need to be considered.
This may seem obvious, but not all difficulties are best helped by equipment; the situation could be resolved through other actions e.g., medical intervention, short-term rest and in some cases, a period of exercise and movement.
There is a useful, easy-to-use online questionnaire that can help you consider areas that you are having difficulty with and what equipment might help you to manage these better.
For more information, visit: https://asksara.livingmadeeasy.org.uk or: https://livingmadeeasy.org.uk/dlf-factsheets
22 Search for care at www.carechoices.co.uk to find support in your area British Red Cross Mobility Aids Scheme Shopmobility Including short-term wheelchair loan. Loans manual and powered wheelchairs and Great Yarmouth scooters to people with limited mobility so Tel: 01493 663626 they can shop and use leisure and (10.00am to 4.00pm, Monday to Friday). commercial facilities.
King’s Lynn Norwich (now managed by Equal Lives) Tel: 01553 766969 Manual and powered wheelchairs and scooters (10.00am to 4.00pm, Monday to Friday). are available from the Chantry Place shopping Norwich centre. Open Tuesday to Saturday, 9.00am Tel: 01603 253403 to 4.00pm. (10.30am to 4.00pm, Monday to Friday). King’s Lynn There may also be a mobility shop in your local area. Ground floor, St James multi-storey car park Tel: 01553 770310 If the issues remain unresolved and it appears that the situation will require professional support, an Buying a wheelchair privately is an alternative option. online referral can be made via our enquiry form: www.norfolk.gov.uk/mynorfolksocialcare or by calling: 0344 800 8020.
Some equipment can be provided free if you have been assessed as eligible for help from Norfolk County Council.
Wheelchairs Wheelchairs can make it possible for you to get out and move around safely and can also help your carer (if applicable). If you need a wheelchair for over six months and have a permanent disability, talk to your GP. They can refer you to the local wheelchair service for an assessment to discover if you fit the criteria for a long-term wheelchair loan.
If you are not eligible for an NHS wheelchair, but would like to borrow or hire one, see the above details regarding the Red Cross Mobility Aids Scheme or the following organisations:
Search for care in your area
www.carechoices.co.uk
• Find care providers quickly and easily • Search by location and care need
Visit www.carechoices.co.uk for further assistance with your search for care 23 Assistive technology checklist © 2021 Care Choices Ltd We suggest you consider the following questions before buying any assistive technology. If you are in any doubt about what technology might help meet your needs, visit: https://asksara.dlf.org.ukor the Norfolk County Council website: www.norfolk.gov.uk/assistivetechnology
You can download and print this checklist at: www.carechoices.co.uk/checklists
Suitability Will it need to be installed by a professional? Does the equipment support your specific Can the retailer provide you with training in needs? using the equipment?
Are you willing to use it? Reliability Will it fit into your everyday life and routine? Will it work if you have pets or live with other Have you tried a demo of the equipment? people, e.g. could someone else set off a sensor Do you understand what the equipment is for? alarm by accident?
Do you need to take it with you when you Have you read reviews of the particular piece leave the house? Is it transportable? of equipment you are looking at? Consider these before making your purchase. Does the equipment have any limitations that would make it unsuitable for you? Can you speak to someone who already uses it?
Will it work alongside any assistive technology Does it require batteries? Find out how often you already have? they will need changing and whether the equipment will remind you to do this. Usability Is it durable? If you might drop it, is it likely Is a simpler piece of equipment available, to break? e.g. a pill case rather than an automated pill dispenser? Cost Does the equipment need a plug socket, and will its wire cause a trip hazard? Do you know how much it costs?
Is it easy to use? Can you read/hear it clearly Will you need to pay a monthly charge? and are any buttons big enough for you? Are there alternative solutions that might Are you able to use it? Are there any aspects be free? you don’t understand? Is there a cost associated with servicing the Is it portable? equipment?
Notes
24 Search for care at www.carechoices.co.uk to find support in your area Making life easier at home If you’re having difficulties with everyday tasks at home, these simple solutions could make life easier and keep you independent. These are a starting point; other solutions are available which might better suit your needs.
Finding it difficult to get in and out of chairs? Try Do you forget to take your tablets? Try making putting a piece of hard board under the seat base. a note of when you’ve taken them, or buy Alternatively, buy chair raisers, a higher chair or an an automatic pill dispenser or pill box. If you electric riser chair. Also try taking regular gentle struggle to open your medicine, you can ask your exercise to improve your mobility. pharmacist for advice on alternative packaging that could make it easier for you. If you can’t reach your windows, could you move furniture out of the way? Ask someone to help if Can you reach everything in your cupboards? If you need to move heavy furniture. There are also not, try a handi-reacher or rearrange your kitchen tools for opening and closing windows. so the things you use most are within easy reach.
Struggling to keep warm/cool? Consider a fan If you are having problems with preparing food, or heater. Is your house insulated? Are there any consider buying ready-chopped options or try a draughts? You may also be eligible for the winter chopping board with spikes. There are also long- fuel payment from the Government. Visit handled pans, teapot tippers and lid grippers that www.gov.uk/winter-fuel-payment could help. Palm-held vegetable peelers or a food processor might be a solution and meal delivery If you have trouble using light switches, think services are also available. about replacing them for ones that are easier to use. Consider handi-plugs or light switch toggles, Is eating and drinking becoming difficult? or there’s even technology available so that you Large-handled cutlery could help, or non-slip can turn your lights on and off using your speech. mats for the table. Lightweight cups and mugs with two handles could also be a solution. Use subtitles if you can’t hear the TV or buy wireless headphones. Visit the online Norfolk Using taps can be made easier by fitting tap Community Directory (see page 5) for services turners. You could also consider changing to lever- that could help. style taps which might be easier for you to use.
Handled plug Chair raisers Chopping board Level indicator Teapot tipper
Visit www.carechoices.co.uk for further assistance with your search for care 25 More information on staying independent and ideas to help you live at home can be found online at www.carechoices.co.uk/staying-independent-at-home/ There is also information on making larger adaptations to your home.
If moving whilst in bed is a problem, have you If it’s hard to hold your toothbrush, try a thought about using an over-bed pole? You might toothbrush gripper. You might also benefit from also want to buy a pillow raiser or change your having an electric toothbrush or sitting on a stool bedding so it’s lighter. while brushing your teeth.
Is it becoming difficult to get dressed? If so, You might like to buy a raised toilet seat, or a seat specially adapted clothing is available, or you with a built-in support frame if it’s hard to use your could buy a long-handled shoe horn, a dressing toilet. Flush lever extensions are also available. stick or a button hook. If you are having a lot of difficulty, consider home support, see page 30. Has it become more difficult to wash? Items are available, like long-handled sponges and flannel Clocks are available with large numbers or lights straps. You could also consider a slip-resistant if you can’t read the time in bed. You can also buy bath mat, grab rails, a half step to help you get in clocks that speak the time. and out of the bath or a bath or shower seat. Tap turners can also be used in the bathroom. If you are finding it harder to read in bed, consider an e-reader that allows you to change the font size. Some also have integrated lights. For more information on aids and equipment, Look for bedside lamps with a step-on or button contact your council for information and switch if yours are difficult to use. advice. They might refer you to an occupational therapist (OT) or you could contact an OT Do you struggle to get in and out of bed? privately. Visit www.rcotss-ip.org.uk/find to You could learn new ways of moving around, search for OTs near you. purchase a leg lifter or a hoist or install grab rails for support. Seek advice about these options. Norfolk County Council If the bed is the issue, you could buy an electric Email: [email protected] adjustable bed or raise the bed to the right height. Tel: 0344 800 8020
Grab handles Bed table Hand rail Hand trolley Tap turners
26 Search for care at www.carechoices.co.uk to find support in your area Handyperson schemes Broadland The Safe at Home scheme provides grants of up The Broadland Handyperson+ Service can to £2,500 to help people with dementia and their carry out small household repairs and minor carers make home adaptations to allow them to adaptations to qualifying Broadland district live independently for longer and to be able to residents. manage the condition more easily. The grant can also be used to help vulnerable homeowners with If you are eligible, a trained team can support you minor adaptations where a disabled facilities grant is to live independently. The team offers a range of unsuitable, emergency repairs or investigative works. household checks to ensure that you are safe and The scheme is administered through the Norwich warm, provide information, advice and guidance Home Improvement Team and is open to anyone and can refer you to other organisations that can living in the Norwich district (homeowner or renting). support you with finding community activities, home care and companionship services, advocacy, The district council also offers disabled facilities benefit claims, health and legal services or grants of up to £30,000 for home adaptations financial management. recommended by an occupational therapist. This includes improving access to and around the home; The service is available to anyone aged 65+, or bedroom and bathing facilities; cooking and food adults of any age who are registered blind, receive preparation; and home safety. Incapacity Benefit or have a health condition which entitles them to Personal Independence Make a referral: Payment (PIP) or Disability Living Allowance Web: www.norwich.gov.uk/healthyhomes (DLA). This includes those with dementia of any Tel: 0344 980 3333 age. Labour is free of charge if you meet certain Email: [email protected] criteria. The householder just pays for, or provides, the materials needed for the job, irrespective of For inpatients, the Home Improvement Team can benefits received. offer grants of £10,000 and a fast track adaptations service to enable a timely discharge. Referrals must For more information, call: 01603 430518 or be made by a health professional by calling email: [email protected] 0344 980 3333 and asking to speak to Kevin Ayers.
Norwich Great Yarmouth The Norwich Handyperson and Safe at Home Great Yarmouth Borough Council’s Independent schemes (including dementia adaptations) are Living Services offer a Handy Person Service which provided by Norwich City Council to help older is available to people who are disabled or aged 60+. people manage better in their own homes. The Handy Person Service can complete small home maintenance jobs to help residents stay living safely The service carries out small repairs and odd jobs at home for longer. Examples of the types of jobs around the home, such as repairing dripping taps, the service can undertake include: putting up shelves, pictures or mirrors or easing • Fitting a key safe – the police-approved Supra sticking doors. The scheme is open to anyone C500. aged 65+ living in the city of Norwich. If you receive a Council Tax Reduction, the labour is free, • Replacing a toilet seat or syphon. and a £15 materials grant is available. There is a • Re-securing a carpet. small charge of £15 for people with the means to pay and they must provide their own materials. • Fitting door and window locks. Payment, where relevant, is required when • Fitting draught proofing. applying. Please call: 0344 980 3333 and select the ‘housing’ option followed by ‘other’. • Fitting energy-efficient light bulb(s).
Visit www.carechoices.co.uk for further assistance with your search for care 27 Materials will need to be purchased by the The Help Hub provides access to a range of customer. community resources and support services, including information on welfare rights and debt advice. The service’s hourly rate is £30 but the council offers a 50% discount for customers who are in To find out more about any of the above, call: receipt of an income-related benefit and are living 0300 333 6542 or email: [email protected] permanently in the Great Yarmouth borough. King’s Lynn and West Norfolk The cost to supply and fit the Supra C500 police- The Borough Council of King’s Lynn and West approved key safe is £68 with the discount, or £83 Norfolk provides the following services: for the full rate. • Careline Personal Alarm Service. For further information, please contact Great • Care and Repair Service. Yarmouth Borough Council’s Independent • Handyperson Service. Living Services: • Integrated Housing Adaptations Team (IHAT). Web: www.great-yarmouth.gov.uk/handyperson • Lily (see page 5). Tel: 01493 846190 Email: [email protected] The council’s aim is to support older people, adults and children with disabilities and those on South Norfolk low incomes to continue living independently for South Norfolk Council’s Independent Living Team longer. The council provides information and advice, provides support and services to South Norfolk practical equipment, adaptations and repairs and residents to help them live independently in their has helped thousands of people to stay in their own homes, delay the need for health and social homes in a healthy, safe and secure environment. care services or prevent the need for increased support. This ranges from quick and simple jobs Financial help and grants are available for people like installing a grab rail or smoke alarm, to housing living in West Norfolk, depending on their financial adaptations, such as a walk-in shower, access ramp circumstances. and adaptations to aid access and mobility around the home. The Care and Repair Service provides advice and assistance to enable people to adapt, repair or Care and Repair services help to initiate, arrange improve their homes. It can assist with finding and project manage essential repairs and grants, completing benefits checks and can make adaptations, provide advice and support with referrals to other organisations if other needs are finding grants, charity funding or loans to fund identified. The IHAT works alongside existing staff works, conduct benefit checks and signpost to to identify clients’ needs and possible solutions. In other organisations. some cases, equipment can be provided; in others, an adaptation such as a level access shower or ramp For more information, visit: may be required. www.south-norfolk.gov.uk/home-adaptations
The Handyperson Service carries out small repairs to support residents to live independently. This service is available to all residents at a charge. For some older and vulnerable people, the work is free, but a discounted service is also available.
For more information, visit: www.south-norfolk.gov.uk/handyperson-service
28 Search for care at www.carechoices.co.uk to find support in your area The Handyperson Service can help with minor living in West Norfolk with a health condition. adaptations, falls prevention and keeping people warm and safe. Preventing falls and reducing For more information about these services, contact: 01553 616200 (option six) or visit: risks in and around the home is a priority when Web: www.careline-cs.org.uk it comes to helping people maintain their Web: www.careandrepair-wn.org independence. Funding is available to anyone
Norfolk First Support Our Norfolk First Support service provides person- assessed by a GP, community nurse, social worker centred home support for up to six weeks to help and/or therapist. people regain as much independence as possible and/ or learn new skills. The service is for people over 18 We will work together with you to develop an who live at home, and supports older people, people individual plan, which will help and support you to with physical health needs, people with learning regain skills and/or learn new skills to maximise disabilities and people with mental health issues. independence in your own home. Contact Norfolk First Support: We can provide the service free for up to six weeks Tel: 0344 800 8020 or until your support needs have been assessed Email: [email protected] and stabilised. If any ongoing needs are identified, we will help to arrange alternative provision. For If you are a health professional (including mental further details, see page 63. health practitioners and physiotherapists), call: 0344 800 8026. To access the service, you will need to be
Accommodation Based Reablement As part of our county-wide Promoting Independence you will need ongoing support, then we will discuss Programme, we have developed an Accommodation with you other options that would help you to stay Based Reablement service. This service provides 24- living in your home. hour temporary support to help you if you have left hospital or had an illness and need some extra help. If you think you, or a relative, would benefit from this The service can help you regain your independence service, call: 0344 800 8020 or email: and re-learn skills so that you can return home. [email protected] and explain what you are struggling with. The service will arrange for you to We currently run two reablement units in Norfolk, in have an assessment if they feel it might be suitable. Cromer and Costessey.
This free service is for Norfolk residents over the age of 18, with care and support needs. You can stay in a reablement unit for up to six weeks, though many people return home sooner.
Many people will not need to stay at the unit for long. You may continue to be supported by Norfolk First Support staff for a short period of time when you first return home.
If you still need some support after finishing your reablement, or it becomes clear at any point that
Visit www.carechoices.co.uk for further assistance with your search for care 29 Home care and home support Support at home is known as many things – One of the services we might organise is a home including home care, home support and domiciliary support service. The level of home support we will care. These services provide practical help for provide will vary according to your assessed needs people to stay living independently in their home. and may be part of a package with other services There are various organisations that provide a range and support from your own networks. For example, of services to help you to continue to live in your family and friends. own home. Visit: www.norfolk.gov.uk/directory There are several Norfolk organisations providing If you fund your own care or have a Direct Payment home support services for us and they will deliver from Adult Social Services for your care and an agreed package of support for you, which may support, you can arrange support at home directly include some of the things listed opposite. with an agency. A list of agencies starts on page 35. Services that can be provided could include: • Personal care, such as help with getting up or bathing. • Help with eating, menu planning, preparing and cooking food and different types of meal services. • Looking after your health, reminding you when to take medication, applying creams and lotions, simple dressings and eye drops. • Night care or night sitting services, which means a home care assistant in your home during all or part of the night to ensure you are safe and to provide personal care services. • Live-in care: in some cases, it’s preferable and more economical to have a care worker living in your home 24 hours a day. This can be for a short period, for example to provide respite breaks Search for care for regular carers, short-term support following hospital discharge or ongoing. in your area • Help for you to become independent again by learning new skills or regaining old ones. www.carechoices.co.uk • Ongoing support to help delay the need for increased future support. With so many • Find care providers quickly • Promoting your wellbeing by helping you to get and easily providers to choose involved with things in your local community, • Search by location and from, where do you which may mean needing fewer services. care need start? • Information on care quality If you are eligible for support from Adult Social • Links to inspection reports • Additional information, Services and we agree that, as part of your care and photos and web links support plan, we will provide some services for you • Brochure requests to help you stay in your own home, you can ask us to organise these for you.
30 Search for care at www.carechoices.co.uk to find support in your area We will ensure that the services we arrange: Home care/home support charges If you have capital (e.g. cash) over £23,250, you • Help you achieve your goals and aspirations in should make a private arrangement with a provider certain areas of your life. and pay the full cost of the service to the provider. • Promote your wellbeing. Typical charges for this service depend on the • Prevent, reduce or delay the need for further amount of care and support and the particular care and support, where possible. skills required. • Help you to maintain and/or maximise your independence and lead a fulfilling life. If you have capital of less than £23,250, we can arrange your care and you may (subject to being Who provides these services? assessed as having eligible care and support Comprehensive information about providers in needs, and after a financial assessment), be Norfolk starts on page 35 or can be accessed at: required to contribute towards the cost of the www.norfolk.gov.uk/homecare services you receive. You will be given clear information about what you can expect to pay. We commission a range of organisations to support the people of Norfolk to lead independent and See page 81 for information on paying for care. dignified lives at home. All home care/home support providers are regulated and inspected by You should also refer to the booklet ‘Your the Care Quality Commission (CQC) which issues guide to charges for home care and other non- quality ratings and publishes inspection reports on residential care services’. A copy is available its website: www.cqc.org.uk/ For more information online at: www.norfolk.gov.uk/payingforcare on the CQC, see page 65. (select ‘Will you have to pay for your care?’).
BESPOKE LIVE IN CARE
It’s the little things that make a big dierence Fully managed high quality Eaton provides 24-hour bespoke live-in services for you and your loved ones affordable live-in care •Singles or Couples • Respite Care from £895 per week •Companionship Care • Short Term Care Speak to our care professionals in confidence by phone: 0800 254 5443 or email: [email protected] www.eatonbespoke.co.uk 0808 296 6737 | agincare.com
Visit www.carechoices.co.uk for further assistance with your search for care 31 Helping Hands
Caring since 1989 H me is where the heart is Let’s keep it there My care, my way, “ in the comfort of “my own home. Do you need a helping hand?
With care visits available from 30 minutes all the way up to full-time live-in care, we provide personalised home care packages to support you in Norfolk. With over 30 years’ experience, we’ll support you with anything you need to live independently in the home you know and love, including: From a 30-minute visit to 24/7 Live-in Care, we ✓ Personal care ✓ Getting out and about support you to remain as independent as possible living the lifestyle you choose, in your own home. ✓ Housekeeping ✓ Short-term care Call one of our friendly professionals today: Looking for care? 0808 274 2935 01603 735999 For more information www.helpinghands.co.uk [email protected] bluebirdcare.co.uk/norwich-north-norfolk We are independently regulated.
Search for care in your area
www.carechoices.co.uk • Find care providers quickly and easily • Search by location and care need With so many providers to choose from, • Information on care quality where do you start? • Links to inspection reports • Additional information, photos and web links • Brochure requests
32 Search for care at www.carechoices.co.uk to find support in your area Home support agency checklist © 2021 Care Choices Ltd
Agency 1 Fees per week Quality rating*
Agency 2 £ £ Agency 3 £
We suggest that you have paper with you when speaking with home care agencies so you can make notes. You can download and print this checklist at www.carechoices.co.uk/checklists
About the agency Accommodating your needs How long has the agency been Can the agency accommodate your operating? needs if they increase? Ask about the process for this. How long are staff allocated per visit? Does the agency have a training Can you contact the agency in an scheme in place? emergency or outside office hours? Are all staff trained to a certain level? Does the agency have experience with your specific needs? Are staff able to help with administering medication if required? Staff Is there a way for staff to communicate with each other about the support they Are you likely to be visited by different provide when they visit you? How? staff each day? Are all staff checked with the Regulation Disclosure and Barring Service? Will your support plan be reviewed at Will you be notified in advance if your regular intervals? care worker is on holiday or sick? Can you see the agency’s contract terms? Are staff matched to you specifically, based on your needs and preferences? Can you lodge a complaint easily? Can you meet your care worker(s) Are complaints dealt with quickly? before they start? Can you see a copy of the agency’s Does the agency have both male and CQC registration certificate and female staff? quality rating?
Notes
*See page 65.
Visit www.carechoices.co.uk for further assistance with your search for care 33 Availl We Do Home Care, We Do Reliability, We Do Respect, We Do Making A Difference, We Do Independence, We Do Trust, We Do Care.
Hello, we are Availl. We are a local care provider We promise you reliability, consistency and continuity aiming to make a real difference in adult care and with 24/7 on-call, so there is always somebody at the support. We believe everybody deserves respect, end of the phone, whenever you may need us. dignity and as much independence as possible.. We carefully select all our staff, then continually You will find our carers, support workers and develop, train and support them, to make sure you get housekeepers providing care at home, as well as excellent staff that can be proud of the work they do. providing cover in nursing and residential homes. At Availl, we are all about people, about developing We offer adult care, including learning disability, trust through communicating and building relationships. mental health and brain injury support with a It’s always been the way we’ve chosen to work. choice of day, night, sleep-in or live-in care. Call us for a FREE, immediate assessment or simply to find out more about what Availl can do for you.
APPROVED PROVIDER FOR NORFOLK COUNTY COUNCIL
Great British Call or Visit Care Awards 01603 633 999 The Union Building WINNER 51-59 Rose Lane Norwich BEST CARE EMPLOYER AWARD www.availl.co.uk NR1 1BY Registered with the Care Quality Commission and the Local Authority
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Visit www.carechoices.co.uk for further assistance with your search for care 35 A 24 hour live-in Care Service as an alternative to residential care
At Able Care we believe that people are happiest in the familiar surroundings of their own home. We can support you in maintaining your independence by providing a valuable alternative to residential care, whilst easing the reliance upon family, friends and neighbours.
Able Care can provide 3 Carers that you prefer returning to you on a weekly or fortnightly basis 3 Carers that can assist with personal care 3 Carers to help you with your household needs 3 Carers that can provide support from companionship through to palliative care
Call Able Care on 01603 624135 e: [email protected] w: www.ablecareagency.co.uk Sackville Place, 44/48 Magdalan Street, Norwich NR3 1JU
Care begins at home
We provide homecare At Bluebell Support Services, we meet your needs, with visits from 30 so that carers have choices are committed to ensuring that minutes to 24 hour Live in care. our clients lives in the comfort of their own home for as long as Our management team are all from Our dedicated staff provide possible. We believe in Holistic frontline healthcare backgrounds to Care, approaching a person's needs ensure that understanding individual personalised care for people of all from all three aspects of their being: requirements is our top priority. Our ages and with a range of conditions. We Physical, Spiritual and Mental Care workers have vast amounts arrange and deliver support in the home Health. of experience and training to perform their roles to the highest of and community to best meet your needs We offer high quality care which is standards. The priority being Caring and wishes. tailored to your needs, providing for people safely and reducing the you with a package of care that will risk of harm. We also provide information, advice and At Bluebell Support Services, we adhere to all COVID-19 guidance to help carers in their caring regulations, and our team are tested weekly to ensure we keep our clients safe and protected from the virus. role.
Our services include: • Oral Care • Medication management • We can also liaise with your GP, Contact us to find out how • Assistance with shopping Discharge Team and District Nurse • Light house work we can help you • Meal preparation, feeding • Escorts to Hospital or GP • Personal Care appointment 0345 241 0954 • Companionship • Professional cleaning services [email protected] 01553 631694 caringtogether.org [email protected] bluebellsupportservices.com
36 Search for care at www.carechoices.co.uk to find support in your area Home support providers continued Advertisers are highlighted
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Visit www.carechoices.co.uk for further assistance with your search for care 37 Ever Care Ltd is your local, friendly family run home care provider. Our priority is to help people Live in the comfort of their own homes.
Our Service: • 24 hours Live in (A dedicated Carer at home 24hrs/ 7 day a week) • Dementia Care • Personal Care • Shopping • Companionship • Domestic duties • Escorting (Hospital, GP etc) • Night sits • Medication Support (administration & prescription collection) • Learning Disabilities Care
01553 777763 • 07415972459 1 Quayside Offices [email protected] Hanse House, Kings Lynn www.evercareltd.co.uk Norfolk PE30 5GN
Search for care At Ur Choice Care, we care for and support people within their own homes. We can provide visits to suit in your area your needs, starting from 60 minutes.We are also able to provide Live In, Night Sits or 24/7 Care. We provide Personal Care, support with household duties www.carechoices.co.uk such as cleaning, pet care, re-ablement/rehabilitation, support with Independent Living Skills, accessing community amenities and much more. We are able to care for and support our clients on a long With so many • Find care providers quickly and easily term and ongoing basis, and we are also able to provide providers to choose short notice, short term or crisis support. • Search by location and from, where do you care need We are working to the current COVID-19 guidelines and use PPE to keep people safe during these challenging start? • Information on care quality times. • Links to inspection reports • Additional information, T: 01603 628397 photos and web links • Brochure requests E: [email protected]
W: www.urchoicecare.co.uk
38 Search for care at www.carechoices.co.uk to find support in your area Home support providers continued Advertisers are highlighted
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Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs
Visit www.carechoices.co.uk for further assistance with your search for care 39 Home support providers continued Advertisers are highlighted
Honeycomb (DCA) Kare Plus Norwich Norwich Norwich Tel: 01263 478188 LDA YA Tel: 01603 340044 OP D PD LDA MH SI YA I Care Service Keys Hill Park Dereham Norwich Tel: 01362 690533 OP D PD LDA SI YA Tel: 01603 784203 OP LDA MH YA Independence Matters C.I.C. Kingsley Home Care Services Ltd – Floating Support City Diss Norwich Advert inside front cover Tel: 01379 313112 OP D PD MH SI YA Tel: 01603 222866 OP D PD LDA MH YA Leaf Care Services Independence Matters C.I.C. Great Yarmouth Advert page 73 – King’s Lynn Supported Living Tel: 01493 331475 OP D PD LDA MH SI YA AD King's Lynn Advert inside front cover Leaf Care Services Tel: 01553 614908 OP D PD LDA MH SI YA Norwich Advert page 73 Independence Matters C.I.C. Tel: 01603 618111 OP D PD LDA MH SI YA AD – Long Stratton Supported Living Norwich Advert inside front cover MaK Healthcare Great Yarmouth Tel: 01508 530820 OP D PD LDA MH SI YA Tel: 01493 887466 OP PD SI YA Independence Matters C.I.C. – Norwich Supported Living Manorcourt Care (Norfolk) Ltd – Norwich Norwich Advert inside front cover Norwich Advert pages 90 & 91 Tel: 01603 576080 Tel: 07767 384316 OP D PD LDA MH YA OP D PD LDA MH SI YA Independence Matters C.I.C. Manorcourt Home Care – Swaffham – Personal Assistant Service East Swaffham Advert pages 90 & 91 Great Yarmouth Advert inside front cover Tel: 01760 726390 OP D PD MH SI YA AD Tel: 01493 664658 OP D PD LDA YA Manorcourt Homecare – Watton Independence Matters C.I.C. Watton Advert pages 90 & 91 – Personal Assistant Service North Tel: 01953 880411 OP D PD LDA MH SI AD Norwich Advert inside front cover Mears Care – King’s Lynn Tel: 07767 384316 OP D PD LDA YA King's Lynn Independence Matters C.I.C. Tel: 01553 816470 OP D PD LDA MH SI YA AD – Personal and Community Support Services Mid Norfolk Mencap Community Support Services Attleborough Advert inside front cover Dereham Tel: 01953 450849 OP D PD LDA YA Tel: 01362 693013 OP PD LDA MH SI YA Insignia Healthcare (Norwich) Mill Lodge Norwich Norwich Tel: 01603 952626 OP D PD LDA MH SI YA Tel: 01603 868202 OP D PD LDA MH SI YA InVent Health Ltd See page 81 for more information on paying for Norwich care homes. Tel: 07944 783321 OP PD LDA SI YA
Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs
40 Search for care at www.carechoices.co.uk to find support in your area Home support providers continued Advertisers are highlighted
MUTEURO Ltd Nightingale Homecare Norfolk (Norwich) Norwich Advert below Norwich Tel: 07983 144536 OP D PD MH SI YA Tel: 01603 516498 OP D PD SI YA NCC First Support – Eastern Norfolk Affinity Care Services Ltd Great Yarmouth Norwich Tel: 03448 008026 OP D PD SI YA AD Tel: 07540 778571 OP D PD LDA MH SI YA NCC First Support – Northern Norvic Healthcare Anglia Norwich Norwich Tel: 01603 865665 Tel: 01263 739000 OP D PD LDA MH SI YA AD OP D PD LDA MH SI YA AD Nouveau Care NCC First Support – Norwich Norwich Norwich Tel: 07903 380633 OP D PD SI YA Tel: 01603 224060 OP D PD LDA MH SI YA AD NR Care Head Office NCC First Support – Southern Norwich Advert below Dereham Tel: 01603 407976 OP D PD LDA SI YA AD Tel: 01362 654803 OP D PD SI YA AD Old Maltings, The NCC First Support – Western Swaffham King's Lynn Tel: 01760 721398 OP D PD MH SI Tel: 01553 669300 OP D PD SI YA AD • NCC Swift Response NR Care is an innovative care provider who takes a fresh approach to care. We support Norwich Advert page 57 adults with basic and more complex needs Tel: 0344 800 8020 throughout Norfolk and further afield for OP D PD SI YA AD Live In Care. Being local and independent means we can focus on the most Newcross Healthcare Solutions Ltd important thing: the people who need us. (East Anglian & Essex Service) Norwich Tel: 01603 859846 OP D PD LDA MH SI YA Nightingale Homecare Norfolk (Brooke) Norwich Tel: 01508 500176 OP PD MH SI YA
Our person centred approach means that we treat all of our service We at Muteuro t/a Moriah Healthcare Services believe in a users as individuals, building a bespoke care plan tailored to their unique needs and providing continuity of care wherever possible. more personal approach to care for your loved ones. A lot of people would rather grow old in their own homes, our Services we offer: services help in achieving this. • Home Care • Respite care for family carers • Live in Care • Discharge from hospital • Waking night service Homecare/Domicilliary care • Sleep ins Waking nights • Live in care • Night sits You can contact us by telephone 01603 407976 or email us on [email protected] 07983 144536 • 07478 696131 www.nrcare.co.uk [email protected]
Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs
Visit www.carechoices.co.uk for further assistance with your search for care 41 Providing care for you in your own home
Care Home or your Home?
The usual assumption is that when someone’s care needs reach a certain point, the only course of action is to move into a residential home. This can mean couples are split up when one of them needs care. Purely Care have an alternative solution. Their live-in carers are successfully keeping couples together at home.
Margaret and Don had been married for 61 years, but found life was getting difficult. Margaret had been an excellent cook, ran the home efficiently and continued to look glamorous. When she became forgetful Don stepped in to do the cooking and housework, but poor sight and a heart condition meant he became exhausted dealing with Margaret’s refusal to wash or change her clothes.
A live-in carer has eased the pressures. Margaret now has a wash every day and keeps active by helping the carer to prepare vegetables and fold the laundry. Don can enjoy quality time with Margaret, relieved of daily chores.
Both Margaret and Don receive a direct payment for their care from the local authority. This is combined to pay for the live-in carer to attend to both their needs.
You can stay in the comfort and familiar surroundings of your own home with confidence knowing you have support from one of Purely Care’s fully trained care workers. Family owned and locally run Purely Care provides excellent care for a wide range of clients in East Anglia. We are passionate about enabling our clients to retain their independence and remain safely and securely in their own homes. Whether you require a few days help on discharge from hospital or permanent specialised care please call us for an informal discussion about how we can help.
We specialise with the following client groups: • Elderly people • People living with MS or other debilitating illnesses • People with learning difficulties • People with Dementia • People with physical disabilities • People living with Parkinson’s • People with dementia • Teminally ill people Tel: 01603 407707 www.purelycare.co.uk Home support providers continued Advertisers are highlighted
Patina’s Homecare Services Red House Residential Home Great Yarmouth Thetford Providing care for you in your own home Tel: 01493 657658 OP D PD YA Tel: 01842 753122 OP D PCT Care Services Ltd Head Office Riseup Healthcare Ltd Wymondham Attleborough Care Home or your Home? Tel: 01953 797130 Tel: 01953 602299 OP D PD LDA MH SI YA OP D PD LDA SI YA The usual assumption is that when someone’s care needs reach a Royal Mencap Society Phoenix Homecare (Norfolk) Ltd certain point, the only course of action is to move into a residential – Norfolk Domiciliary Care Agency home. This can mean couples are split up when one of them needs Swaffham care. Purely Care have an alternative solution. Their live-in carers Thetford Tel: 01760 720335 OP D PD LDA MH SI YA are successfully keeping couples together at home. Tel: 01842 821933 OP LDA YA
Margaret and Don had been married for 61 years, but found Premier Homecare Saxon House life was getting difficult. Margaret had been an excellent cook, Thetford Norwich ran the home efficiently and continued to look glamorous. Tel: 01842 824415 OP D PD MH YA Tel: 01508 528971 When she became forgetful Don stepped in to do the cooking OP D PD MH SI and housework, but poor sight and a heart condition meant he South Norfolk Carers Ltd became exhausted dealing with Margaret’s refusal to wash or Prestbury Care Providers change her clothes. King's Lynn Norwich Tel: 01553 615600 OP D PD LDA MH SI YA Tel: 01508 558218 OP D PD SI YA A live-in carer has eased the pressures. Margaret now has a Squirrels wash every day and keeps active by helping the carer to prepare Prestige Nursing Norwich vegetables and fold the laundry. Don can enjoy quality time with Aylsham Margaret, relieved of daily chores. Norwich Tel: 01263 734938 PD LDA MH SI Tel: 01603 666643 OP D PD LDA MH SI YA AD Both Margaret and Don receive a direct payment for their care Sunrise Healthcare Ltd from the local authority. This is combined to pay for the live-in Prevail Healthcare Diss carer to attend to both their needs. Norwich Tel: 01379 641250 OP PD LDA MH SI YA AD Tel: 01603 393515 OP D YA You can stay in the comfort and familiar surroundings of your own home Support Me at Home with confidence knowing you have support from one of Purely Care’s fully Pride Home Care North Walsham Attleborough Tel: 01692 531241 OP D PD MH SI YA trained care workers. Tel: 01953 303288 OP PD SI YA Swanton Community Support Family owned and locally run Purely Care provides Norwich excellent care for a wide range of clients in East Progress House Gorleston-on-Sea Tel: 01603 285205 OP PD LDA MH YA Anglia. We are passionate about enabling our clients Tel: 01493 656266 to retain their independence and remain safely and OP D PD YA Taylor Care Norfolk Fakenham securely in their own homes. Whether you require Provider Services HQ Tel: 01328 863611 OP D PD MH SI YA a few days help on discharge from hospital or Norwich permanent specialised care please call us for an Tel: 01603 693624 OP D PD LDA MH SI YA AD Thornage Hall Independent Living informal discussion about how we can help. Holt Pure Heart Homecare Ltd Tel: 01263 860305 OP LDA YA Wisbech We specialise with the following client groups: Tel: 01945 773861 OP D PD LDA MH SI YA • Elderly people • People living with MS or other debilitating illnesses Purely Care • People with learning difficulties • People with Dementia Norwich Advert page 42 • People with physical disabilities • People living with Parkinson’s Tel: 01603 407707 OP D PD LDA MH SI YA • People with dementia • Teminally ill people
Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Tel: 01603 407707 User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs www.purelycare.co.uk Visit www.carechoices.co.uk for further assistance with your search for care 43 Home support providers continued See page 43 for the Service User Bands key Advertisers are highlighted
Total Care Norfolk Westminster Homecare Ltd (Norwich) Downham Market Norwich Tel: 01366 858070 OP D YA Tel: 01603 466801 OP D PD LDA MH SI YA AD Trust Care Agency Woodgate Park Norwich Dereham Tel: 01603 617770 OP D PD LDA MH YA Tel: 01362 620016 Advert page 106 OP D Ur Choice Care Ltd Your Care and Support Norfolk Norwich Advert page 38 Norwich Tel: 01603 628397 OP D PD LDA MH SI YA Tel: 01508 447310 OP D MH SI YA Voyage (DCA) Norfolk Yourlife (Hunstanton) Dereham Hunstanton Tel: 01362 696139 OP D PD LDA MH SI YA Tel: 07718 494758 OP D PD SI Wensum Way Your Life (Norwich) Fakenham Norwich Tel: 01328 863440 OP PD LDA SI YA Tel: 01603 456328 OP D PD SI
Day services Day services are available in various locations, which will help promote your independence. ranging from care homes and care homes with nursing, to different community venues across See page 63 for more information on assessments Norfolk. These services help people live as and eligibility and page 81 for information on paying independently as possible by providing a wide for care. range of meaningful activities and opportunities. Some of the services provide specialist care and Every effort has been made to check the accuracy support, for example for people with dementia or of the following information. However, it is subject learning disabilities. to change during the lifetime of this Guide. Due to COVID-19, several providers have adapted If you fund your own care or are not eligible for their services to ensure the safety of those in support from us, you can access many of these attendance. This may include moving activities services directly. online or even temporary closure. For the latest information, contact providers directly. See the listings below for contact details of day services and day centres. The services on these pages are accredited by us, which means several checks have been carried out to ensure they meet certain standards.
There is also information about day centres and groups on the Norfolk Community Directory – organisations listed here are not necessarily accredited by us: www.norfolk.gov.uk/directory
If you have been assessed and you are eligible for support from us, we can help you to find activities
44 Search for care at www.carechoices.co.uk to find support in your area Day services listings
EAST Huggle Farm Highfield Farm, Heath Road, Rolesby NR29 5HJ Avery Lodge Tel: 07850 915830 93 Southtown Road, Great Yarmouth NR31 0JX Tel: 01493 652566 Icenicare 8-12 Queens Road, Great Yarmouth NR30 3HT Caister Community Hub – Independence Matters Tel: 01493 718684 High Street, Caister-on-Sea, Great Yarmouth NR30 5EH Ivydene Tel: 01493 722552 1 Station Road, Ormesby St Margaret NR29 3PO Tel: 01493 731320 Centre ‘81 Tarworks Road, Great Yarmouth NR30 1QR Lowestoft Community Hub Tel: 01493 852573 Rotterdam Road, Lowestoft, Suffolk NR32 2EZ Tel: 01502 512937 Coach House, The Yarmouth Road, Hemsby NR29 4NJ Marine Court Tel: 01493 730265 25 North Drive, Great Yarmouth NR30 4EW Tel: 01493 859859 Ealing House 86 Repps Road, Martham NR29 4QZ Martham Lodge Tel: 01493 740227 34 The Green, Martham NR29 4PA Tel: 01493 748740 East Personal Assistant Service – Independence Matters Oliver Court Ltd Great Yarmouth Community Hub, Suffolk Road, Bath Hill Terrace, Great Yarmouth NR31 0LJ Great Yarmouth NR30 2LF Tel: 01493 650504 Tel: 01493 332552
Florence Outreach Community Service Pathways Care Farm 29-32 St Georges Road, Leonard Drive, Great Yarmouth NR30 2JX Lowestoft NR31 4WB Tel: 01493 332079 Tel: 01502 219064
Georgina House Rosewood Day Support Hub 45 North Quay, Great Yarmouth NR30 1JE – Independence Matters Tel: 01493 332079 Suffolk Road, Great Yarmouth, NR31 0LJ Tel: 01493 448499 Great Yarmouth Community Hub – Independence Matters Salisbury, The Suffolk Road, Great Yarmouth NR31 0LJ 20 Marine Crescent, Tel: 01493 650504 Great Yarmouth NR30 4ET Tel: 01493 843414 Headway Norfolk & Waveney – Great Yarmouth SOLD Trafalgar Road, Gorleston, 36 Harvest Road, South Lowestoft Industrial Estate, Great Yarmouth NR31 6NX Lowestoft, Suffolk NR33 7NJ Tel: 01493 442994 Tel: 01502 512617
Visit www.carechoices.co.uk for further assistance with your search for care 45 Day services listings continued NORTH Broadacres Residential Home Hall Road, Barton Turf, Norwich NR12 8AR About with Friends Tel: 01692 630939 Unit 22, Holt Road NR27 9JW Tel: 01263 515230 Broadlands Park The Green, Upton NR13 6AZ Acle and District Voluntary Aid Tel: 01493 751521 Methodist Church Hall, Acle NR13 3RA Tel: 01603 270240 Brook Lodge Walcott Road, Bacton NR12 0HB Allcare Community Support Tel: 01692 650383 Hill Farm House, Thorpe Market Road, Roughton, Norwich NR11 8TB Burlingham House Tel: 01263 478188 Dell Corner Lane, Burlingham NR13 4EQ Tel: 01603 270600 Andrew Frederick Adult Support Heath Farm, Norwich Road, Little Plumstead, Camphill Communities Norwich NR13 5JG Thornage Hall, Thornage, Holt NR25 7QH Tel: 01603 722756 Tel: 01263 860305
Argyll Support Dalmeny House Strand House, 43 Church Street, Cromer NR27 9HH 2 The Boulevard, Sheringham NR26 8LH Tel: 01263 515118 Tel: 01263 822355
Ashfields House Drayton Wood 31 Salhouse Road, Rackheath NR13 6PD Drayton High Road, Hellesdon NR8 6BL Tel: 01603 721720 Tel: 01603 409451
Aylsham Care Trust Elmwood Woodcraft Activity Centre St Michael’s Avenue, Aylsham NR11 6YA c/o Worstead Lodge, 106 Cromer Road, Tel: 01263 733385 North Walsham NR28 0NB Tel: 01692 403865 Aylsham Manor Norwich Road, Aylsham NR11 6BN Faldonside Lodge Tel: 01263 733253 25 Cliff Avenue, Cromer NR27 0AN Tel: 01263 512838 Barrington Farm Walcott NR12 0PF Field View Tel: 01692 650707 Hayes Lane, Fakenham NR21 9EP Tel: 01328 856037 Brackendale House 1/3 St Peters Road, Sheringham NR26 8QY First Focus Tel: 01263 824995 18 Cattlemarket Street, Fakenham NR21 9AW Tel: 01328 855083 Loddon & District Day Centre Brian Clarke Room, Mallard Close, Fitzroy Support (The Maltings) Chedgrave NR14 6JB Hall Staithe, Fakenham NR21 9BW Tel: 01502 678197 Tel: 01328 856089
46 Search for care at www.carechoices.co.uk to find support in your area Day services listings continued Furze Hill House Resource Centre LAMS Day Group 73 Happisburgh Rd, North Walsham NR28 9HD Southrepps Village Hall, Southrepps NR11 8NW Tel: 01692 502100 Tel: 01263 512689
Glaven District Caring Committee Long Stratton Day Centre The Glaven Centre, Thistleton Court, Community Centre, Depwade Court, Blakeney NR25 7PH Long Stratton NR15 2XY Tel: 01263 740762 Tel: 07745 517458
Glendon House Mill House 2 Carr Lane, Overstrand NR27 0PS 15 Mill Road, Great Ryburgh NR21 0ED Tel: 01263 578173 Tel: 01328 829323
Halsey House North Walsham Friday Club 31 Norwich Road, Cromer NR27 0BA Saxon Court, Hall Lane, North Walsham NR28 9BG Tel: 01263 512178 Tel: 01692 407509
Heath End Farm (SHES) Old Rectory, The Dyes Road, Blofield Heath, Norwich Road, Acle NR13 3BX Norwich NR13 4DH Tel: 01493 751322 Tel: 01603 722270 Nurture Project (The) Heritage House Caring Group Kettleston House, Kettlestone, Fakenham NR21 0JA Heritage House, Mill Road, Tel: 07976 233777 Wells-Next-The-Sea NR23 1RF Tel: 01328 711333 Pathways Day Opportunities & Specialist Outreach Service Hickling House Elizabeth Lane, Coltishall, Buxton NR10 5LQ Town Street, Hickling NR12 0AY Tel: 01603 279938 Tel: 01692 598372 Sheringham Day Centre Holly Cottage (Social Club) 35b Cremer Street, Sheringham NR26 8DZ 32 The Street, Hindolveston NR20 5BU Tel: 01263 821188 Tel: 01263 862552 Sheringham Community Hub Holt Community Hub 7-11 Cromer Road, Sheringham NR26 8RZ – Independence Matters Tel: 01603 410377 Charles Road, Holt NR25 6DA Tel: 01263 712451 Shiels Court 4 Braydeston Avenue, Brundall NR13 5JX Kevlin House Tel: 01603 712029 66-68 Norwich Road, North Walsham NR28 0DX Shipbourne House Tel: 01692 402355 6 Vicarage Road, Cromer NR27 9DQ Tel: 01263 514370 Kingsgate 25/29 North Street, Taverham & District Day Centre Sheringham NR26 8LW Scout HQ, Sandy Lane, Taverham NR8 6JR Tel: 01263 823114 Tel: 01603 865839
Visit www.carechoices.co.uk for further assistance with your search for care 47 Day services listings continued Thera Willowdene Bowthorpe Community Trust Market Street, Tunstead NR12 8EL St Michaels Workshop, Hall Road, Tel: 0300 303 1280 Bowthorpe, Norwich NR5 9AA Tel: 01603 746106 Voyager Club, Griffon Area Partnership St Nicholas Room, St Nicholas Church, Broadland View Care Home North Walsham NR28 9BT 147 Yarmouth Road, Thorpe St Andrew, Tel: 01692 407509 Norwich NR7 0SA Tel: 01603 432050 Walsham Grange BUILD 81 Bacton Road, North Walsham NR28 0DN Church House, Church Alley, Redwell Street, Tel: 01692 405818 Norwich NR2 4SN Tel: 01603 618029 Whitehaven 5 St Joseph’s Road, Sheringham NR26 8JA Centre, The (Bury St Edmunds) Ltd Tel: 01263 822706 30 Eastern Way, Bury St Edmunds IP32 7AB Tel: 01284 758278 Woodstock The Green, Gressenhall NR20 4DT City Personal Assistance Service Tel: 01362 860861 120 Ipswich Road, Norwich NR4 6WS Tel: 01603 458643 Saxon Court Day Care Service Saxon Court, Hall Lane, North Walsham NR28 9BG Community Action Norwich Tel: 01263 733385 New Hope Christian Centre, 2 Martineau Lane, Norwich NR1 2HX Tel: 01603 617771 Your Choice Social Centre 2 Cornish Way, North Walsham NR28 0AW Hamlet Centre, The Tel: 01692 218121 The Hamlet Centre, Ella Road, Norwich NR1 4BP NORWICH Tel: 01603 616094
Asperger East Anglia Harford Hill Day Support Hub – Independence Matters The Charing Cross Centre, 17-19 St John 120 Ipswich Road, Norwich NR4 6QS Maddermarket, Norwich NR2 1DN Tel: 01603 453668 Tel: 01603 620500 Headway Norfolk & Waveney – Norwich Assist Trust Methodist Church, Roseberry Road, 20 Colegate, Norwich NR3 1BQ Norwich NR3 3AB Tel: 01603 230200 Tel: 01603 788114
Avail (Norwich) Ipswich Road Community Hub The Union Building, 51-59 Rose Lane, – Independence Matters Norwich NR1 1BY 120 Ipswich Road, Norwich NR4 6QS Tel: 01603 633999 Tel: 01603 458643
Bay Tree House Klair House 423 Unthank Road, Norwich NR4 7QB 236 Wroxham Road, Sprowston NR7 8BE Tel: 01603 458503 Tel: 01603 417617
48 Search for care at www.carechoices.co.uk to find support in your area Day services listings continued Limes, The – Hellesdon St Martins Independent Living Programme 16a Drayton Wood Road, Hellesdon NR6 5BY Bishopbridge House, William Kett Close, Tel: 01603 427424 Norwich NR1 4FD Tel: 01603 667706 Lingwood Care Farm Dairy Farm, Station Road, Lingwood NR13 4AZ Together Intensive Outreach (NIHCSS) Tel: 01603 716535 7a Bank Plain, Norwich NR2 4SF Tel: 01603 667706 Marion Road Day Centre Marion Road, Norwich NR1 4BN Trust Day Care Ltd Tel: 01603 667944 Unit 3B Rouen House, Norwich NR1 1RB NANSA Tel: 01603 672836 200 Bowthorpe Road, Norwich NR2 3TZ Tel: 01603 627662 Twin Oaks Hudson Way, Chapel Break, Norfolk and Waveney Mind Bowthorpe NR5 9JN 50 Sale Road, Norwich NR7 9TP Tel: 01603 743195 Tel: 01603 432457 Warren, The North Personal Assistant Service 157a Wroxham Road, – Independence Matters Sprowston NR7 8AF Sprowston Community Hub, Alsake Close, Norwich NR7 8ET Tel: 01603 426170 Tel: 07717 720850 SOUTH
Old Vicarage, The Amber Care (East Anglia) Ltd 85 Silver Road, Norwich NR3 4TF Amber Lodge, Crown House, Crown Street West, Tel: 01603 767578 Lowestoft NR32 1SG Tel: 01502 511574 Redlands House 134 Reepham Road, Hellesdon NR6 5PD Appleseed Social Enterprise Ltd Tel: 01603 427337 Suton Lane, Wymondham NR18 9JG Tel: 07881 952416 Special Needs Enterprises 52 Magdalen Road, Attleborough Community Hub Norwich NR3 4AQ – Independence Matters Tel: 01603 419996 Station Road, Attleborough NR17 2AT Tel: 01953 654654 Sprowston Community Hub – Independence Matters Attleborough Day Centre Aslake Close, Sprowston, St Mary’s Community Hall, Church Street, Norwich NR7 8ET Attleborough NR17 2AH Tel: 01603 410377 Tel: 01953 454613
Sprowston Day Centre Autism Anglia St Cuthberts Church Centre, Wroxham Road, Unit 24-27 Bertie Ward Way, Rashes Green, Sprowston NR7 8TZ Dereham NR19 1TE Tel: 01603 419682 Tel: 01362 654477
Visit www.carechoices.co.uk for further assistance with your search for care 49 Day services listings continued Beyond The Wall Day Treatment and Therapy Centre, The Thornham Field Centre Trust, Thornham Walled Station Road, Ditchingham NR35 2QL Garden, Thornham Magna IP23 8HA Tel: 01986 458002 Tel: 01379 788700 Denny Centre Bilney Hall Thomas Manning Road, Diss IP22 4HL East Bilney, Dereham NR20 4AL Tel: 01379 641064 Tel: 01362 860246 Dereham Community Hub Brambles Therapeutic Care Farm – Independence Matters School Road, Bedingham, Woodton, Near Bungay NR35 2DB Rashes Green, Dereham NR19 1JG Tel: 01508 483846 Tel: 01362 654654
Branch Out Dereham Meeting Point The Cottage, Blacksmith Green, Jubilee Suite, St Withburga Lane, Wetheringsett IP14 5PY Dereham NR19 1ED Tel: 01728 860702 Tel: 01362 698866
Brandon Day Centre (Empanda) Dorrington House (Dereham) Warren Close, Brandon IP27 0EE 28 Quebec Road, Dereham NR19 2DR Tel: 01842 819777 Tel: 01362 693070
Breakforth Dorrington House (Watton) Jane Woods, 25 Market Place, 73 Norwich Road, Watton IP25 6DH Halesworth IP19 8AY Tel: 01953 883882 Tel: 01986 875777
Briston Day Centre Eckling Grange Sheltered Housing Complex, 22 All Saints Close, Norwich Road, Dereham NR20 3BE Briston NR24 2LA Tel: 01362 692520 Tel: 01263 861120 Edith Cavell Day Centre Bungay House Lakenham Hewett Rugby Club, Main Road, 8 Yarmouth Road, Broome NR35 2PE Swardeston NR14 8DU Tel: 01986 895270 Tel: 01508 578826
Bury Communuty Hub Genesis – Orwell Mencap Bury Resource Centre, Hollow Road, 6 Wright Road, Ipswich IP3 9JG Bury St Edmunds IP32 7AY Tel: 01473 723888 Tel: 01284 718741
Clinks Care Farm Ltd Gressenhall Farm & Workhouse Clinks Farm, Church Road, Toft Monks NR34 0ET Gressenhall, Dereham NR20 4DR Tel: 01502 679134 Tel: 01362 869251
Community Workshop Ltd Hassingham House Unit 7, Ailwin Road, Bury St Edmunds IP32 7DS Hardingham Road, Hingham NR9 4LY Tel: 01284 702937 Tel: 01953 851890
50 Search for care at www.carechoices.co.uk to find support in your area Day services listings continued Headway – West Suffolk Onwards Enteprises (Thetford) St George’s House, Olding Road, 1 Telford Way, Thetford IP24 1HU Bury St Edmunds, Suffolk IP33 3TA Tel: 01842 766055 Tel: 01284 702535 Quebec Hall Heywoods Grange Quebec Road, Dereham NR19 2QY Burston Road, Diss IP22 5SY Tel: 01362 692504 Tel: 01379 652265 Redgate House High Oaks Green Lane, Thetford IP24 2EZ Rectory Road, Gissing IP22 3UU Tel: 01842 800400 Tel: 01379 674456 Red House Hill Barn Care Home Kilverstone Road, Church Lane, Sparham NR9 5AQ Thetford IP24 2RF Tel: 01362 688702 Tel: 01842 753122
JDT Music Academy Sense East (Aldeby Resource Centre) 20 Charles Wood Road, Rashes Industrial Estate, Unit 18, Aldeby Business Park, Common Road, Dereham NR19 1SX Aldeby, Beccles NR34 0BL Tel: 01362 694817 Tel: 01362 854153
Lancaster House Sense East (Dereham Resource Centre) 2 Portal Avenue, Watton IP25 6HP 32 Bertie Ward Way, Rashes Green Estate, Tel: 01953 883501 Dereham NR19 1TE Tel: 01362 854153 Lincoln House Woodgate Lane, Swanton Morley NR20 4LT Shipdham Manor Tel: 01362 637598 Chapel Street, Shipdham IP25 7LB Tel: 01362 820939 Melton House 47 Melton Road, Wymondham NR18 0DB Tel: 01953 606645 South Personal Assistant Service – Independence Matters Mid Suffolk Axis Attleborough Community Hub, Station Road, Settles House, Kerrison Thorndon, Eye IP23 7JG Attleborough NR17 2AT Tel: 01379 678703 Tel: 01953 450849
Oak Manor St Leonards Court Scarning NR19 2PG Mundford IP26 5HG Tel: 01362 694978 Tel: 01842 878225
Onward Enterprises (Harleston) Street Forge Workshops 18a Carver Way, Industrial Estate, Harleston IP20 9EA The Street, Thornham Magna IP23 8HB Tel: 01379 854234 Tel: 01379 678543
Onwards Enterprises (The Parlour) Sudbury Community Hub 5 Exchange Street, Harleston IP20 9AB Chilton Industrial Estate, Sudbury CO10 2XQ Tel: 01842 766055 Tel: 01787 464380
Visit www.carechoices.co.uk for further assistance with your search for care 51 Day services listings continued Sunrise Healthcare Ltd Delph House DC3, Diss Christian Community Church, Wisbech Road, Wisbech PE14 9RQ Vinces Road, Diss IP22 4HG Tel: 01354 610300 Tel: 01379 641250 Diamond House Sunset Barn Care Farm Bennett Street, Downham Market PE38 9EE 125 Undley Hall, Lakenheath IP27 9BY Tel: 01366 385100 Tel: 01842 860376 Downham Grange Thera Oaklands Clackclose Road, Burgate Lane, Alpington NR14 7NP Downham Market PE33 9PA Tel: 0300 303 1280 Tel: 01366 387054
Waveney Enterprises Emmerich Court (ex-Crossroads) 13 Small Gate, Beccles NR34 9AB Kirby Street, King’s Lynn PE30 1RF Tel: 01502 716065 Tel: 01553 750014
Wymondham Day Care Centre Association Engage Norfolk Ltd Town Green Centre, Town Green, 47 Bergen Way, North Lynn Industrial Estate, Wymondham NR18 0PW King’s Lynn PE30 2JG Tel: 01953 604306 Tel: 01553 401200 WEST Forward Day Centre Ashville House St Margarets, School House, Millfleet, Fairfield Road, Downham Market PE38 9ET King’s Lynn PE30 5EG Tel: 01366 383428 Tel: 01553 776910
Aspires Gables, The Chapel Farm, Downham Road, Fincham PE33 9HF 22 Post Office Road, Tel: 01366 347721 Dersingham PE13 6HS Tel: 01485 540528 Close, The 53 Lynn Road, Snettisham PE31 7PT Headway Norfolk & Waveney – King’s Lynn Tel: 01485 540041 South Lynn, Community Centre, 10 St Michael’s Road, King’s Lynn PE30 5HE Crossroads Day Support Hub Tel: 07798 702515 – Independence Matters Grimston Road, South Wootton, Hickathrift House King’s Lynn PE30 3HU 217 Smeeth Road, Marshland St James PE14 8JB Tel: 01553 614947 Tel: 01945 430636
Crown Rest Home Holmwood House Station Road, Little Dunham PE32 2DJ 40 Whitecross Road, Swaffham PE37 7QT Tel: 01760 722039 Tel: 01760 724404
Darwin Nurseries Iceni House 5 Quy Waters, Newmarket Road, Teversham CB1 5AT Jack Boddy Way, Swaffham PE37 7HJ Tel: 01223 293911 Tel: 01760 720330
52 Search for care at www.carechoices.co.uk to find support in your area Day services listings continued Involve Rose Lodge Care Home 1b Tower Place, King’s Lynn PE30 5DF Walton Road, Wisbech PE13 3EP Tel: 01553 769850 Tel: 01945 474449
John Chapman Day Centre Rosebank Centre The Old Maltings, Cley Road, Swaffham PE37 7JW Harecroft Road, Wisbech PE13 1RL Tel: 01760 721398 Tel: 01945 588731
King’s Lynn Hub Services – Independence Matters Rowan Humberstone Crossroads Community Hub, Grimston Road, South 38-40 Humberstone Road, Cambridge CB2 4BP Wootton, King’s Lynn PE30 3HU Tel: 01223 566027 Tel: 01553 672753 Tennyson Lodge Meadow House 3 Gordon Avenue, March PE15 8AJ Norwich Road, Swaffham PE37 8DD Tel: 01354 750202 Tel: 01760 725146 Terrington Lodge Merle Boddy Centre 2 Lynn Road, Terrington St Clement PE34 4JX Fakenham Road, Swaffham PE37 7JE Tel: 01553 829605 Tel: 01760 724527 Victoria Lodge National Autistic Society 18 Larksfield, Wisbech PE13 2UW Diamond Business Centre, Attley Way, Nene Park, Tel: 01354 750335 Irthlingborough, Northamptonshire NN9 5GF Tel: 01933 653200 Volunteering Matters 33a Lynn Road, Downham Market PE38 9NJ New Beginnings (Wisbech) Ltd Tel: 01366 385839 Unit 3, Evergreen Venture Park, Barton Road, Wisbech PE13 4TP West Norfolk Mind (Heacham Service) Tel: 01945 411807 4 Poplar Avenue, Heacham PE31 7EA Opportunities Without Limits Tel: 01553 776966 Sawston Village College, New Road, Sawston CB22 3BP West Norfolk Mind (King’s Lynn Service) Tel: 01223 835329 Saunders Yard, King’s Lynn PE30 1PH Tel: 01553 776966 Orbit Club (Downham Market & District) Freebridge House, Prince Henry Place, William Day Centre – Independence Matters off Howdale Rise, Downham Market PE38 9BL Magdalen Road, Tilney St Lawrence, Tel: 01553 810053 King’s Lynn PE34 4RF Tel: 0300 790 0508 Phobbies (King’s Lynn) Freebridge Community Housing, Community Winchley Home Centre, Providence Street, King’s Lynn PE30 5ET Rectory Lane, West Winch PE33 0NR Tel: 01553 827036 Tel: 01553 841582
Prospectus Trust, The Wyndham House Snakehall Farm, Swaffham Road, Reach CB25 0HZ Manor Road, North Wootton PE30 3PZ Tel: 01638 741551 Tel: 01553 631386
Visit www.carechoices.co.uk for further assistance with your search for care 53 Carers
What do we mean by ‘carers’? A carer is anyone who helps and supports emotional or financial support. somebody who due to an illness, disability or mental health difficulty, cannot cope without their support. As a carer, it’s important that you look after your own wellbeing, and can carry on doing the things You might be helping them with their washing, that are important to you and your family. dressing or eating, taking them to appointments or keeping them company when they feel lonely You may want to consider: or anxious. You may also provide other forms of • The kind of support you might need to continue support and could be caring for more than caring. one person. • How to meet your own needs and have a life Many people are carers without knowing it. outside of caring. Once you recognise you are a carer, and if you are • Whether you are willing and able to carry on providing unpaid care or support to someone, caring. you can get free help, advice and information to support you. This could include practical, • Planning for your future.
Support for carers Carers Matter Norfolk (see page 8 for contact resources, technology and support to help you details) delivers personalised services to unpaid continue caring. carers on behalf of Norfolk County Council, • ‘Jointly’ care co-ordination app – a central place including: to store and share important information about • Carers’ assessments. the person you are caring for.
• Information, support and advice. • Carers UK guides – free publications for carers. • Local resources links. • Advice line open seven days a week.
• One-on-one community support. Visit: www.carersdigital.org (free access code: DGTL7862). Carers Matter Norfolk has also produced a handbook offering advice and information for For more information, visit: carers on a range of topics including handling www.norfolk.gov.uk/carers emergencies, benefits and looking after yourself. It also includes a list of useful contacts.
Other resources We have also teamed up with Carers UK to provide carers in Norfolk with access to a wide range of digital tools and resources. If you are looking for information and support, this website includes a range of tools and resources:
• ‘About Me’ eLearning course – to help you find
54 Search for care at www.carechoices.co.uk to find support in your area Preparing for Adult Life (PfAL) Preparation for adult life should begin early. It’s with young people who need more specialist never too soon for young people to start thinking support with the transition to adult life. about what they might want and need once they become an adult. Referrals can be made if:
There is a lot of information available on the Norfolk • The young person is 14-17 years old. They can be Special Educational Needs and Disabilities (SEND) referred at 13 years old, if the referral follows an Local Offer website to help young people and their Education, Health and Care (EHC) plan review in families plan and prepare for the future. Visit: Year 9 of school. www.norfolk.gov.uk/preparingforadultlife • The young person has a disability. For example, a learning disability, mental health needs, autism My Family, Our Needs (part of Care Choices Ltd) or physical disability. Another useful resource is My Family, Our Needs, a website providing impartial information for parents, • The young person is likely to need support carers and practitioners supporting children from from Adult Social Services (under the Care birth to 25 years with additional needs. As well as Act), to achieve their outcomes of good health, guidance, policy and signposting, there is a lifestyle independent living, employment, friends, section for parents covering topics such as health relationships and community inclusion. and wellbeing, work, family and relationships. Visit: w ww.myfamilyourneeds.co.uk Referrals to the PfAL service can be made by the allocated social worker in Children’s Services. A list of useful contacts can be found beginning on Professional referrals can be made by ringing page 8 of this Guide. the Children’s Advice and Duty Service (CADS) Professionals Referral Line, or for members of the The Preparing for Adult Life (PfAL) service works public, call: 0344 800 8020.
Carers’ assessments Carers Matter Norfolk (CMN) provides carers’ If you’d like someone to call you and chat about assessments on our behalf. These are for people your needs, visit: www.carersmatternorfolk.org.uk aged 18+ providing unpaid care and support to or call 0800 083 1148. an adult family member or friend. You can have a carers’ assessment even if the person you care for What happens next? doesn’t get help from Norfolk County Council. Carers Matter Norfolk will carry out a carers’ assessment with you. The process is proportional A carers’ assessment is a conversation about your to your situation – it might be a short conversation wellbeing, it’s not a test of your ability as a carer. or lead to regular check-ins to see how the support You will have the opportunity to talk about how you you receive is working. feel and identify sources of support, looking at: Your carer’s assessment will establish what support • Your feelings. you need. This might include: • Your physical, mental and emotional wellbeing. • Putting you in touch with local support groups so you have people to talk to. • The sustainability of your caring role. • Practical support, like arranging for someone to • How caring affects your work, finances, leisure, step in when you need a short break. education, wider family and relationships. • Supporting your mental health through • What you’d like to achieve. counselling, peer-to-peer sessions or training.
Visit www.carechoices.co.uk for further assistance with your search for care 55 • Resources to support your health and Services to the person a carer supports are wellbeing needs. chargeable, and a financial assessment will be conducted with them to work out how much they • Being directed to the online Norfolk Community will pay and how much we’ll pay. Directory for listings of care services. • A Health and Wellbeing Grant to spend on the Carers assessed by Norfolk County Council, who things that make caring easier. receive a Personal Budget, will be offered a Direct Payment which will give them control over how • A referral to Norfolk County Council. This will their support is provided. look at your long-term wellbeing as a carer and potential support for the person you care for. If you’d like a carers’ assessment, visit: www.carersmatternorfolk.org.uk or call: You can choose to be assessed on your own or you 0800 083 1148. can have someone there to support you. Support can also be arranged if you don’t have someone. Have a combined assessment with the person you care for After your assessment, CMN will talk to you about You can have an assessment in your own right. You whether you need any additional support and can also have a combined assessment with the whether you qualify for any help from the service. person you are caring for, provided you both agree.
It may be that the best way to meet your needs is Norfolk County Council carries out combined to provide care and support directly to the person assessments. However, you can still get advice and whom you care for. For example, by providing support from Carers Matter Norfolk. replacement care to enable you to take a break. This is possible, provided the person needing care If you want to talk to Norfolk County Council agrees. It would also require them to have a Care Act about support for you and the person you care for, assessment completed by Norfolk County Council. complete the carers’ support needs form: https://adultsocialcare.norfolk.gov.uk (select Will I have to pay for services? 'carers’ support needs' and complete the form). Norfolk County Council’s current policy is that we provide services to carers which are not subject See page 81 for more information on paying for to charging. Therefore, no financial assessment is care homes. required for services provided directly to carers.
Carers’ breaks Carers’ breaks refer to all activities or practical What is short replacement care? support designed for you as a carer. This could If you undertake a caring role, you may experience include attending a craft group, swimming or problems with stress or ill health. You and the even just having time for a coffee with friends. person you care for may benefit from short Short breaks are accessed through Carers replacement care, which would require a Care Act Matter Norfolk. assessment for the cared-for person. You may be entitled to short replacement care (previously You are entitled to a carers’ assessment known as respite care) services if you care for: (www.norfolk.gov.uk/carers ) to establish if • An older person. you are eligible for monetary support from us or whether you will be signposted to community • Someone who has a learning disability or autism. and voluntary services instead. Any services you • Someone with a mental health problem. receive from us to support you in your caring role will be provided free of charge. • Someone with a physical disability.
56 Search for care at www.carechoices.co.uk to find support in your area Norfolk Swift Response Service 0344 800 8020 – Option 1
Free service | 24 hours a day | 7 days a week
• Support if you have urgent unplanned needs
• Assisting people who have fallen but are uninjured
• Welfare checks
• Personal care
• Emergency shopping
Visit www.carechoices.co.uk for further assistance with your search for care 57 Short periods of replacement care, either at Norfolk County Council will carry out a financial home or in a day centre, can be provided to support assessment and benefits check for them to determine you to do the things you want or need to do. any contribution they are required to make. Residential replacement care can also be provided to enable you to have a break from your caring role. How to contact us: Web: www.norfolk.gov.uk/adultcare How much does it cost? Tel: 0344 800 8020 Text: 07767 647670 If the person you are caring for is eligible for any Minicom: 0344 800 8011 of these services, they may need to contribute Fax: 0344 800 8012 something towards the cost. Planning and emergencies
What can I do if I need urgent help? Norfolk Swift Response is available 24/7 to as safe as possible. provide help, support and reassurance when someone has an urgent, unplanned need at Subject to government guidance, staff wear home but doesn’t need the emergency services. Personal Protective Equipment and social distancing measures are also used where The Swift Response team can assist with appropriate to minimise the risk of infection to emergency care needs if, for example, your staff and those they support. usual carer is suddenly unavailable. If you have To contact Norfolk Swift Response, call: fallen, but are uninjured, the team can use 0344 800 8020 (option one). special lifting equipment to help make moving
Urgent out-of-hours help The Norfolk Emergency Duty Team deals with social An emergency is something that cannot safely wait work emergencies outside working hours (at night, to be dealt with until the next working day. weekends and public holidays). Call: 0344 800 8020.
Carers’ emergency card Caring can be rewarding but it can also be tiring, • The things you do to help them. placing physical and emotional demands on you. It is important that you get a carers’ emergency card. • Emergency contact name/s.
Carers’ emergency support can be put in place if you If you are unable to fill in the online form, contact are taken ill or involved in an accident or incident and Carers Matter Norfolk: there is no-one else within your support network who Tel: 0800 083 1148 could help to ensure the person you care for is safe. You will be sent a carers’ emergency card which you Visit: www.norfolk.gov.uk/carersemergencycard should always carry with you. The card clearly states to create a plan and complete the online form. This that you are a carer and that someone is relying includes the following : on you to keep them safe and well. It includes your emergency plan number and the emergency • Details about the person you care for. helpline number.
58 Search for care at www.carechoices.co.uk to find support in your area What happens in an emergency? named contact/s or you don’t have anyone who You, or someone on your behalf, should call: 0344 can help nearby. The service will provide an initial 800 8020 and give your emergency plan number. response to allow enough time to plan what will need to happen next. The emergency helpline service will contact your named emergency contact/s. Your contact/s can If the emergency develops, we may have a then help the person you care for. conversation about the ongoing needs of the person you care for. The emergency services know The service will help even if they cannot reach your what to do if they see your carers’ emergency card.
Young carers, young adult carers and families Young carers are children and young people up to Caring for others who are ill or disabled can result the age of 18 whose lives are affected by caring. in young carers becoming physically or emotionally They might be caring for a parent, sibling, other tired. This can have a knock-on effect on their family member or a friend who has a long-term health, wellbeing, school or college work, their physical or mental illness or disability, or they relationships with friends and social life. Parents of might misuse alcohol and/or drugs. The care the young carers may also feel isolated and not know child or young person provides is relied on by the how to get support for themselves and their family. cared-for person, or others in their family, for safety or wellbeing. All carers living in Norfolk have a right to an assessment of their help and support needs from We have a legal duty of care to ensure children and us. To request help and support, contact us: young people are protected from inappropriate 0344 800 8020. and excessive caring. Young carers are children and young people first. Caring for others should We provide an information and support service not be harmful to a child or young person’s health, to young carers, their parents, family members, education, wellbeing or overall development. communities and professionals through Carers Young adult carers are aged from 14 years. Matter Norfolk.
We have a legal duty to ensure that young adult If you are a carer of any age needing information carers make a successful transition to adulthood, or support, or you think a child or young person promoting their wellbeing and their wishes in might be a young carer or young adult carer in terms of future caring, education, training and need of support, contact Carers Matter Norfolk employment choices. (see page 8). Housing choices
Housing options
The main routes to finding a new home are: housing and Housing with Care for older people and short-term accommodation if you are Renting from a social housing provider (housing homeless or in need of supported housing, for association, council or voluntary sector example supported housing for young people or organisation) refuges for people fleeing domestic abuse. You can apply for social housing through your local district council in Norfolk. As well as general Renting from a private landlord housing, social housing includes sheltered Information about rental properties in your local
Visit www.carechoices.co.uk for further assistance with your search for care 59 area can be found online, in local newspapers difficulties, home adaptations, environmental health and via letting agencies – remember there issues, being safe and warm at home and more. may be upfront costs such as a deposit, rent in advance and fees. Borough Council of King’s Lynn & West Norfolk Web: www.west-norfolk.gov.uk If you rent a property either from a private landlord Tel: 01553 616675 or from a social housing provider, you may be Email: [email protected] eligible for Housing Benefit and/or Council Tax Benefit towards the cost of the rent/Council Tax. Breckland District Council Contact your local district council (listed adjacent) Housing advice. for more details on how to claim. Web: www.breckland.gov.uk Tel: 01362 656870 (option three). Buying your own home Email: [email protected] This could include part buying/part renting options (‘shared ownership’) offered by some social housing Broadland District Council providers. Visit: www.helptobuy.org.uk Web: www.broadland.gov.uk for information about the Government’s Help to Tel: 01603 430641 Buy options. Email: [email protected]
Accessible homes Great Yarmouth Borough Council Newer homes must comply with building Housing advice. regulations regarding accessibility. Some landlords Web: www.great-yarmouth.gov.uk (including social housing providers) rent out Tel: 01493 846140 mobility- or wheelchair-standard properties. Email: [email protected]
Contact your local district council housing team North Norfolk District Council (listed adjacent) for advice and information about Housing advice. your property requirements. Web: www.north-norfolk.gov.uk Tel: 01263 516375 Support options Email: [email protected] You may need some support to live in your home. Any support you need should be flexible to meet Norwich City Council your individual needs. This could include things Tel: 0344 980 3333 like visiting support in your home, equipment to Online enquiry form: help with day-to-day tasks, assistive technology www.norwich.gov.uk/contactus (community alarms and other technology) and Web: www.norwich.gov.uk home care. South Norfolk Council Homelessness Housing Options Team. If you are homeless, at risk of homelessness, Web: www.south-norfolk.gov.uk worried about your ability to pay for the home you Tel: 01508 533751 live in, or about to be evicted, you can speak to your Housing advice: 0808 168 2222 local council housing team for advice. Email: [email protected]
District councils in Norfolk District councils have a lot of information available online or from their housing teams about all aspects of housing, including: housing options, applying for social housing, homelessness, benefits, tenancy and landlord issues, private sector repair, mortgage
60 Search for care at www.carechoices.co.uk to find support in your area Sheltered housing Sheltered housing is specially designed to assist independent as possible. (mostly) older people whose current home is no longer suitable for their needs and wellbeing. For As well as individual flats or bungalows, the example, they may not be able to manage the stairs schemes also provide communal areas that are used or may feel safer and less isolated with more people for activities and promote community involvement. close by to offer support and company. There are over 6,000 sheltered housing properties to rent throughout Norfolk. Sheltered accommodation can be self-contained For more information, contact your local district flats or bungalows and could include a 24-hour council (see page 60) or visit: alarm system. Sheltered housing also offers www.norfolk.gov.uk/localcouncils low-level support that enables people to remain as
Housing with Care Housing with Care provides an additional level of It is likely that you may be charged for the care support compared to sheltered housing schemes. element of your Housing with Care, based on your It offers a supportive environment, allowing you to financial circumstances. You should be given clear live an independent life within your own modern information about what you can expect to pay. self-contained flat, with the reassurance of care In addition to the care costs, you will have to pay and support from a team of care staff who are on your housing costs including rent, Council Tax, and site 24/7. There are 17 schemes across Norfolk, everyday living costs, such as food, heating and most of which are for older people. lighting. The housing provider will normally discuss your tenancy and assist you in making any claim for Schemes are run as a partnership between district Housing Benefit/Council Tax reduction which you councils, housing associations, Norfolk County may be entitled to. Council and the care provider. A tenancy is offered to people through an allocation process. To be For further information, see: eligible for Housing with Care, you need to have www.norfolk.gov.uk/housingwithcare or call: both a housing and care need. 0344 800 8020 (option one, then three).
Each scheme is different, but all schemes offer self-contained flats with communal areas, a restaurant and gardens. Some schemes can offer accommodation to couples and some can offer specialist accommodation for people living with dementia.
A member of care staff is always on duty to provide care and support when required. Every tenant has a support plan, which is written with their involvement and, if they wish, their family's. The support plan explains the help and support they need.
Tenants are encouraged to get involved in activities and all aspects of life within their scheme, as are their families, but people can choose how involved they want to be and how they spend their time.
Visit www.carechoices.co.uk for further assistance with your search for care 61 Independent Living Meadow Walk is a new housing option for older district council, social care teams and the on-site people in Fakenham, North Norfolk. Comprising 66 care providers. one- and two-bedroom apartments, 30 are available for rent and 36 are available for shared ownership. It Meadow Walk will contain facilities such as a café-bar, will be run and managed by Housing 21. restaurant, secure gardens, hairdresser and scooter store. The scheme will be fully open in Spring 2021. Independent Living, also known as extra care Another scheme in Acle, run by Saffron Housing Trust, housing, allows older people to continue living is due to open in 2022. To find out more, see below. independently in their own homes, with the Visit: www.norfolk.gov.uk/independentliving or: added peace of mind that care is available on https://fakenham.my360spin.com for a virtual site if needed. Like traditional housing with tour of Meadow Walk. Alternatively, call care, rental tenancies are determined through Housing 21 on: 0345 608 4021. an allocation process involving all partners, the
Housing and support for younger adults A range of options is available to provide It is likely that you may be charged for the care accommodation and support for people to live in element of supported living, depending on your their own homes. These include: financial circumstances. You should be given clear information about what you can expect to pay. Help staying in your current home In addition to the care costs, you will have to pay There is a range of practical support to help you your accommodation costs including rent, Council stay in your current home and/or carry on living Tax, and everyday living costs including food, with your family, including: heating and lighting. The housing provider will normally discuss your tenancy and assist you in • A wide range of equipment and technology to making (if entitled) any claim for Housing Benefit make it easier to get around and use your home and/or Council Tax reduction. safely and independently. See page 22.
• Handyperson schemes and Home Improvement Agencies to help you make changes at home. The services may give advice, support to apply for grants, and help with the process of adapting, repairing or improving your home. See page 27 for more information.
• A range of support, care and personal assistance to support you in your own home.
Moving into supported living There is a range of supported living properties across Norfolk. Supported living is the term for shared properties or clusters of individual homes, where support is provided to people who are tenants in their own homes. Access is usually via Adult Social Services so, if your assessment shows you are eligible for support, talk to the person carrying out your assessment about the available options.
62 Search for care at www.carechoices.co.uk to find support in your area Care and support
What happens if I think I need care and support? If you contact us to ask for help and support, you available locally, such as other statutory agencies, will first discuss your circumstances with one of our voluntary organisations or community groups. specialist advisers. They will be able to: There is a national level of care and support needs • Put you in touch with organisations in your local that all councils must consider when assessing community that may be able to help you. what help we can give you. We will assess your care and support needs with you and decide if they • Give you good information and advice about care are at the level where you need help from us. Your and support, and signpost you to other sources needs will only be eligible if you are not able to do a of information. combination of certain things that seriously affect • Offer early help and support to help you your wellbeing. Even if this is not the case, we will stay independent or regain your skills and provide you with information and advice about help independence first before considering and support available in your local community. ongoing support. After the assessment, we will write to you about • Help you to identify if care and support will help our decision and give you reasons to explain you with changes you want to make in your life our decision. and the best way of achieving them. If you have eligible needs, we will discuss what • Advise you of any charges for services. help might be available and work with you to develop your care and support plan. This will be If you are a carer, we can put you in touch with based on the information you gave us during your carers’ support services that can help or work with assessment. Your care and support plan will set out you to plan your support. how you can get the right level of care and support so that you can do the things that are important If the adviser thinks you might need support or to you. We will try to do this through the support services from us, you will need to have a care and of your friends and family or services in your local support assessment. An assessment can be carried community wherever possible and will give you out over the phone or, in more complex cases, we advice about other kinds of support available locally may be able to arrange to visit you at home. This that can help you, such as community groups and would be considered on a case-by-case basis, and voluntary organisations. subject to any COVID-19 restrictions. If we conclude that we should provide you with a Wherever you’re assessed, we will ask about your service, you may have to pay something towards personal circumstances and current situation. You the cost. To find out how much you might need will be asked to describe your care and support to pay, we may ask you to complete a financial needs, what you can do for yourself and how your assessment and you would then need to disclose wellbeing is affected. This will include identifying details about your savings, assets and income. If you what is important to you in how you live your life. don’t wish to disclose this information to us, you will be charged the full cost of the service we provide. Everyone’s situation and wellbeing is different. Identifying your needs and the things you want For more about charging, visit: to achieve will help us to decide if we can help. www.norfolk.gov.uk/adultcare and for Depending on your needs, we may give you information on paying for care, see page 81. information and advice about a range of support
Visit www.carechoices.co.uk for further assistance with your search for care 63 Your choices If you have an Adult Social Services assessment and suitable organisations to meet your needs. The the outcome is that you need a service from us, you team will send you a copy of your care and support have a choice about how this is arranged. plan with details of the organisations we have arranged to support you. You can choose to arrange one or more services yourself. In this instance, we will arrange to pay Regardless of how you receive your support, we our contribution to you, or an agent acting on have a responsibility to ensure the services and/or your behalf. This means your Personal Budget (see Direct Payments are meeting your eligible needs in page 81) will be paid to you in the form of a Direct the most cost-effective way. We will re-assess how Payment to meet the needs we have identified in you are getting along at regular intervals. your care and support plan (see page 82). This will enable you to have more control over the care that After your Personal Budget has been arranged, we you receive, and how and when you receive it. We will contact you to ensure that you are satisfied will only do this if you are assessed as eligible for with the service you are receiving and to check council funding. your eligible needs are being met appropriately. We will also re-assess your needs at least annually to Adult Social Services can arrange (on your behalf) ensure that this is still the case and make changes for one or more services to be provided to you, via to your care and support plan accordingly. your Personal Budget (see page 81). This means that we will make all the arrangements with one If you are able to achieve greater independence, or more organisations to meet the needs we have or you no longer have eligible needs, we will either identified in your care and support plan. If you are reduce or end the package of support. not eligible for council funding, you can ask us to arrange services for you, but we may charge you an Our aim is to promote your independence in administration fee. the community, not to make you dependent on services. See page 81 for more information on We have a Brokerage team that helps us to find Personal Budgets and Direct Payments.
Advocacy POhWER Norfolk provides Independent Mental local authority regarding their care. This includes Health Advocacy (IMHA) and Independent Mental supporting individuals through the needs Capacity Advocacy (IMCA), including Deprivation assessment process, creation or review of care of Liberty Safeguarding (DoLS) and Relevant and support plans, carers’ assessments, young Paid Person’s Representative services (RPPR). It carers’ assessments and safeguarding processes. also provides Independent Social Care Advocacy, Advocates will support clients to participate in supporting individuals with regards to their rights decisions regarding their care. Access to this under the Care Act. service is only through referral from Norfolk County Council’s Adult Social Services. POhWER works in partnership with other organisations, regardless of issue/s, to ensure These services can be accessed from 8.00am to consistency and seamless support. Alongside local 6.00pm, Monday to Friday. advocates, POhWER also works with Equal Lives to deliver the RPPR service and Age UK/Equal Lives Tel: 0300 456 2370 and Norfolk/Rural Community Council to deliver Email: [email protected] NHS Complaints Advocacy. Web: www.pohwer.net/in-your-area/where- you-live/norfolk (for self-help toolkits, referral POhWER also provides the Independent Social forms and further information including case Care Advocacy service for people deemed to studies and volunteering opportunities). have substantial difficulty engaging with the
64 Search for care at www.carechoices.co.uk to find support in your area Inspection and registration of care services The Care Quality Commission (CQC) monitors, care that people using the service receive and inspects and regulates services to ensure they whether they are happy with their care. meet fundamental standards of quality and safety and publish what they find, including performance Virtually all inspections are unannounced, and all ask ratings to help people choose care. the same five questions of the services they inspect. For any enquiries or to register a concern or a Following an inspection, each care home and home complaint, call CQC: 03000 616161 or care agency is given a report and rating of how it email: [email protected] rates against national essential standards of quality and safety. Each service’s report and rating can be The Care Quality Commission, seen on the CQC website: www.cqc.org.uk Citygate, Gallowgate, Newcastle upon Tyne NE1 4PA The focus of an inspection is on the standards of
The Harwood Care and Support Charter The Harwood Care and Those signing the Charter are committed to: Support Charter is named • Listening to people and responding to in honour of the late David their needs. Harwood, the County Council Cabinet Member who • Treating people with respect, dignity championed the idea. and courtesy.
It was produced with input from people who • Making sure people are not left unsupported. receive care and support services, carers and • Telling people how much services cost and how representatives from organisations providing care to access financial assistance. and support in Norfolk. • Making sure staff are properly trained and The Charter sets out principles for how care police checked. providers should work to ensure people are • Reporting back to commissioners where at the centre of their care. Being part of the things work well or could be developed to Charter demonstrates to people using services better meet needs. that an organisation or individual is committed to ensuring people who receive care and support Visit: www.norfolk.gov.uk/harwoodcarecharter services in Norfolk have the high-quality services for more information. that they want.
Norfolk Care Association Ltd (NorCA) Norfolk Care Association (NorCA) is the voice of • To have strong and effective partnerships with social care providers across Norfolk and Waveney. health, commissioners and other stakeholders. Membership is open to any provider operating in this area. • To represent adult social care providers at all key strategic meetings.
NorCA’s objectives are: • To collect and maintain up-to-date market intelligence. • To maximise engagement with the social care sector. • To be a well-led, high-quality trusted organisation.
Visit www.carechoices.co.uk for further assistance with your search for care 65 Following consultation in 2019, Norfolk • Winter planning. Care Association Ltd was established as a Private Company Limited by Guarantee, meaning the NorCA has been asked to comment on several company has members rather than shareholders proposals including cost of care (inflation uplifts), and that profits will be invested in furthering the enhanced health and wellbeing in care priorities, aims of the company. accommodation reviews and a workforce strategy for the adult social care provider market. Board Directors are: Next steps • Sanjay Kaushal – Castlemeadow Care. NorCA’s core mission is to ensure that adult social • Michael Millage – PCT Care Services. care providers are meaningfully engaged, and their voices are heard on matters of concern. • Christine Futter – Norfolk and Suffolk Care Support Ltd (N&SCS). NorCA is in the process of creating a Key Works • Jonathan Clemo – Community Action Norfolk (Engagement) Calendar. This will give an overview of (CAN). significant pieces of work impacting on social care across the year. Regularly refreshed, it will contain Since its inception, NorCA has regularly met information and contact details to give providers a health and social care commissioners at a Joint sense of what’s coming and how to get involved. Consultative Forum (JCF). This year, its focus has been on COVID-19 and actions taken to support the NorCA is also creating a structure of subgroups, social care sector, including: enabling providers to meet and discuss key issues in service groups and ensuring that NorCA’s • Funding. perspective remains evidence-based. • PPE. Finally, NorCA is looking to develop professional • Testing. and commercial alliances with organisations that can add value to its membership offer. • Infection control.
• Vaccinations. Norfolk Care Association (NorCA) Web: www.norfolkcareassociation.org.uk • Wellbeing. Leaving hospital
It is important that you are able to recover at home Some people need a further period of NHS as soon as you are ready, and our hospitals are able rehabilitation in a community hospital or intermediate to look after other people needing hospital care. care bed. You will be offered the first available unit The ward staff will talk to you about your plans for suitable to meet your needs and this may not be your discharge early in your hospital stay. Most people first choice, or closest to your home. will return home after their hospital stay to continue their recovery. If you need formal care and support at home on your hospital discharge, this will be short term The hospital ward staff will help make any and aid your recovery at home. Ward staff will arrangements for you to be discharged. If you speak to you, and seek your consent to contact need some additional support to recover at home, the multidisciplinary discharge team who will the hospital can arrange some equipment or ask make the arrangements. Reablement services for a settling-in service to make contact with you are provided free of charge for up to six weeks to once you are home. support your recovery.
66 Search for care at www.carechoices.co.uk to find support in your area After this time, you may be required to contribute necessary talk to you about making any longer term towards the cost of your care. A social services arrangements needed. This will include talking worker will be able to advise you of any charges about the choices available to you in making longer for care following your period of reablement. term arrangements.
Exceptionally on discharge from hospital, you Any charges for care will be worked out and may require a stay where 24-hour care and explained to you by the Finance Assessment Officer support is available to you. This could be in an from Norfolk County Council. For a package of Accommodation Based Reablement unit or another home care, you will be financially assessed under type of short term care home placement. The ward the non-residential care charging policy, and for staff and multidisciplinary discharge team will talk a place in residential care, you will be financially to you, and your representatives, where this might assessed under the residential care charging policy. be needed and make the necessary arrangements. For more information on care homes, see page 69. This will be to an available setting most appropriate Furthermore, for more information on paying for to meet your needs, and may not be your first choice, care, see page 81. or the closest to your home. There may be a charge for services, and a social services worker will be able to advise you before you are discharged from hospital. Professionals in the community will work to support you to return home as soon as possible.
You will not be asked to make a long term decision about your care and support arrangements whilst in hospital.
After your discharge from hospital, community health and social services professionals will review your care and support arrangements, and where
British Red Cross Support at Home Scheme (SaH) The British Red Cross SaH scheme provides James Paget Hospital short-term, low-level practical and emotional Tel: 01493 452080 support at home for up to six weeks. The service helps hundreds of people every year following a Norfolk and Norwich University Hospital stay in hospital. It also helps many people to avoid Tel: 01603 288320 unnecessary hospital admission by providing extra Queen Elizabeth Hospital support, building confidence and help to access Tel: 01553 613613 (ext. 2721). longer-term services in their community.
The service can ease the process of settling Search for care in your area back into a normal routine and support people to regain their confidence and independence. www.carechoices.co.uk Friendly, well-trained staff and volunteers provide companionship; help with everyday tasks, such as • Find care providers quickly and easily shopping and collecting prescriptions; signposting • Search by location and care need to long-term services and welfare monitoring calls or visits. The scheme does not provide ‘personal care’.
Visit www.carechoices.co.uk for further assistance with your search for care 67 NHS Continuing Healthcare (CHC) NHS Continuing Healthcare (CHC) is ongoing care meet health and associated social care needs as a arranged and funded solely by the NHS where the result of disability, accident or illness. Funding is individual has been assessed as having a ‘primary not awarded based on diagnosis but on the nature, health need’ as set out in the 2018 National intensity, complexity and unpredictability of an Framework for Continuing Healthcare and Funded individual’s presenting needs. Nursing Care. If CHC funding is agreed, care can be delivered This guidance sets out the principles and processes in a person’s own home or any care setting. CHC for deciding whether someone is eligible for CHC. funding is not awarded for life, and eligibility is Care is provided to individuals aged 18 or over, to regularly reviewed.
NHS-funded nursing care (FNC) If your health deteriorates to such an extent that from the Government paid weekly to the nursing you need to enter a nursing home, it should be home to contribute to the costs of providing checked to see if you need to be assessed for CHC. nursing care. It is important to note that Norfolk As part of this process, your nursing needs should County Council cannot legally financially support also be assessed as you may be eligible for NHS- your nursing home contract unless you receive funded nursing care. This is a set amount of money NHS-funded nursing care.
Information and advice Hospital ward staff and social workers are there You can also contact Norfolk County Council to help you, so you can ask them about any extra for social care information and advice and if you support, advice or services that you think you need urgent help. may need. Tel: 0344 800 8020 Email: [email protected] Beacon is a social enterprise running a free information and advice service on behalf of NHS England in support of people going through the CHC assessment process. For more information, visit: www.beaconchc.co.uk or for other organisations that can provide you with information and advice, visit: www.norfolk.gov.uk/helpfromotherorganisations
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• Find care providers quickly and easily • Search by location and care need
68 Search for care at www.carechoices.co.uk to find support in your area Care homes
Types of care home Care homes (personal care only) Depending on the level of nursing care the NHS If you are finding it increasingly difficult to manage agrees to fund, the amount you are assessed to pay at home or in the community and need greater towards your care may not reduce as the result of security and care, a care home offering only personal any payment by Health. It is important that you get care may be the best option. Personal care includes your nursing determination done before you go into bathing, feeding, dressing and help with moving. the care home.
Care homes with nursing For information on how to contact the nurse case If you think you have health needs which can only management teams for your area, contact your local be met by a nurse, then you may need nursing care Patient Advice and Liaison Service. See page 10. in a home. You will need to be visited by a worker from the social work team or a registered nurse to Alternatively, for help finding a care home or determine what care you will need. This visit might care home with nursing in your area, visit: be in your own home, or in hospital if you’ve been www.carechoices.co.uk and for more ill or in a care home. You will be fully involved in information on paying for care, see page 81. planning your care needs. In-person assessments will be subject to COVID-19 restrictions, see page 63. Care homes that accept pets Some care homes allow you to take your pet with If a care home providing nursing care is the best you when you move. The Cinnamon Trust has a Pet solution for you, the person carrying out your Friendly Care Home Register which lists care homes assessment will give you information to help you and retirement properties that are happy to accept find a home which meets your care requirements. If residents with pets. appropriate, a specially trained nurse will assess your nursing needs to determine what level of nursing Care homes and care homes with nursing that care the NHS may fund. The cost of the nursing care accept pets are marked in the listings section of this part of your fees is paid by the NHS to the home. Guide with .
Out of county care options Did you know you can choose a care home or within the county, or they may offer you the fees supported living accommodation outside your that the local authority would pay in your chosen home county? You may want to be closer to friends region. You must seek further advice before making or family or you may want to relocate to another your decision. part of the country. If you are self-funding (capital or assets above If your care home place is council-funded, your £23,250), once your capital reduces below the home county local authority is still responsible for self-funding threshold, you will need to approach your care fees subject to your financial assessment, the local authority where you are living for help even if you choose a care home in another region. with funding your care.
The home you choose must be suitable for your assessed needs and comply with the terms and conditions set by the authority. The fees that your local authority will pay may vary. They may offer you the fees you would receive if you remained
Visit www.carechoices.co.uk for further assistance with your search for care 69 Keep doing what you love
The best care comes from a genuine interest in people, so we get to know all our residents and their families personally. Understanding their stories, their needs and their interests shapes the personalised care we give them.
Ask about a free care assessment. – Brooklyn House, Attleborough – Ivy Court, Norwich – Oak Manor, Dereham – Sanford House, Dereham
Call freephone 0808 223 5356 Find us online caringhomes.org
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www.carechoices.co.uk • Find care providers quickly and easily • Search by location and care need With so many providers to choose from, • Information on care quality where do you start? • Links to inspection reports • Additional information, photos and web links • Brochure requests
70 Search for care at www.carechoices.co.uk to find support in your area Care homes checklist © 2021 Care Choices Ltd
Home 1 Fees per week Quality rating*
Home 2 £ £ Home 3 £
We suggest that you take paper with you when visiting care homes so that you can make notes. You can download and print this checklist at www.carechoices.co.uk/checklists
Staff Personal preferences What is the minimum number of Is the home too hot/cold? Can you staff that are available at any time? control the heating in your room? Are staff respectful, friendly and polite? Is the décor to your taste? Do staff have formal training? Are there restricted visiting hours? Are the staff engaging with residents? Is there somewhere you can go to be alone? Activities Does the home feel welcoming? Can you get involved in activities you enjoy? Catering Is there an activities co-ordinator? Can the home cater for any dietary requirements you may have? Does the home organise any outings? Does the menu change regularly? Are residents escorted to appointments? Can you eat when you like, even Do the residents seem entertained? at night? Does the home have a varied Can you have food in your room? activities schedule? Is there a choice of food at mealtimes? Is alcohol available/allowed if you Life in the home want it? Is the home adapted to suit your needs? Can visitors join you for meals? Can you bring your own furniture? Are there enough plug sockets in Fees the rooms? Do your fees cover all of the services Are there restrictions on going out? and activities? Is there public transport nearby? Are fees likely to change regularly? Does the home provide any transport? Is the notice period for cancellation of Can you make/receive calls privately? the contract reasonable? Can you decide when to get up and Could you have a trial period? go to bed? Can you keep your room if you go Does the home allow pets? into hospital? Does the home use Digital Care Can you handle your own money? Planning accessible to families? *See page 65.
Visit www.carechoices.co.uk for further assistance with your search for care 71 Specialist care
Learning disability We work in partnership with NHS Norfolk 6. Taking part in my community. Community Health and Care to support and advise people with a learning disability in Norfolk. We 7. Work, training and education. believe that people with a learning disability should have the ambition, choice and opportunity to be 8. Having the right support. equal members of their community. 9. Understanding and managing my money.
We work to ensure that the ten key priorities set 10. Support for my family and carers. out in the co-produced Learning Disability Strategy for 2018-2022: My Life, My Ambition, My Future in The service works with people aged over 18 – Norfolk are delivered: providing assessments, support with arranging services and information about support, facilities 1. Being equal, being respected and being safe. and opportunities in the community. 2. Being happy and healthy. We also work with people who are in the process 3. Having the right place to live. of moving from children’s services into adult services, to ensure that this transition is as 4. Friends, family and relationships. seamless as possible. See page 55 for more information about our Preparing for Adult Life 5. Having transport to get about. (PfAL) team.
• Active/Complex Rehabilitation Individuals may present with a range of physical, cognitive, psychological, behavioural or communicative support needs
• Community Rehabilitation For individuals who have received a period of active rehabilitation and demonstrated the ability to gain All Hallows Neurological Rehabilitation Centre is situated in the historic further independence and functionality in a community setting. village of Ditchingham and sits in an acre of beautiful gardens. The centre
• Progressive Neurological Conditions supports men and women with complex healthcare needs, including Expert disability management for individuals with neurological conditions with a progressive deterioration acquired brain injury (stroke, trauma, tumour, encephalitis, aneurysm, of functioning, which include amongst others, haemorrhage) or a progressive neurological condition, for example Huntington’s Disease, dementia, multiple sclerosis and Parkinson’s Disease Huntington’s Disease or Parkinson’s Disease.
• High Dependency & Specialist Nursing Care For individuals who require more intensive observation and For more information or to make a referral: intervention or specialist equipment resources including the management of tracheostomy care, percutaneous Call: 01604 864466 endoscopic gastrostomy (PEG) or dysphagia feeding Email: [email protected] regimes. Web: www.oakleafcare.com
72 Search for care at www.carechoices.co.uk to find support in your area We work to ensure: • People with learning disabilities can live as independently as possible and achieve • People with learning disabilities access the their potential. healthcare they need and the support they want to live healthy lives. For further information about the • We support more people into employment, Norfolk Learning Disabilities Partnership Board, training or voluntary opportunities. visit: www.norfolklearningdisability.info
• People with learning disabilities have the choice For useful local contacts, see ‘Information and to form friendships and relationships. advice’, beginning on page 8.
Dementia care If you or someone you support has dementia, you providing information and support for people can access services via your GP. Some dementia- concerned about dementia, those diagnosed and like symptoms (cognitive impairment) can be for carers. Visit: www.alzheimers.org.uk caused by a range of emotional, physiological and physical ailments. It is important to ask For local information and advice and to discuss your GP to check any unusual symptoms before dementia issues with a trained professional, seeking a dementia diagnosis. To obtain a the Alzheimer’s Society is available Monday to diagnosis, your GP may refer you to a specialist, Friday, 9.00am to 5.00pm, on: 01603 763556. For such as a consultant in old-age psychiatry or a weekend support, the national Alzheimer’s Society community psychiatric nurse. Dementia Connect support line operates from 10.00am to 4.00pm on Saturday and Sunday on: There are also many voluntary sector organisations 0333 150 3456.
Two Acres is set in large landscaped gardens in Taverham, Norwich. The home specialises in dementia care, LIFESTYLE LIVING NEW TO THE UK providing nursing and continuing care for older people with dementia. Two Acres Dementia Care Home with Nursing Care Villages 212-216 Fakenham Road, Taverham, The home provides proactive, Norwich NR8 6QN quality care and has its own training Tel: 01603 867600 centre on site. Contact us for more Email: [email protected] information on how we can help.
Supporting people with a learning disability in Norfolk • at home and in the Dementia specialist care settings across community • for short breaks (respite) Norfolk & Suffolk
Rated "outstanding" at our latest CQC inspection! (January 2020) 08445 616 711 Leafdementiavillages.co.uk www.theraeastanglia.co.uk
Visit www.carechoices.co.uk for further assistance with your search for care 73 The lifestyle site for parents and carers of children with additional needs and those who support them.
www.myfamilyourneeds.co.uk
[email protected] • @WeAreMFON
• Birth to adulthood Ask questions • Real life blogs
• Directory Get involved • Ask the experts Join the family • Monthly columnist 74 Search for care at www.carechoices.co.uk to find support in your area Dementia is not a natural part of ageing. Ask to have a look around and use the checklist There are steps everyone can take to reduce on page 76 to ask questions about the type of their risk of dementia and live healthier and more care provided. independently as they get older. If you are worried about your chances of developing dementia, A good care home will be comfortable, clean and discover your own risk factors and take action well-lit. There will be easy-to-understand signs to where you can; visit: help people find different rooms; space for walking www.alzheimers.org.uk/riskfactors around; and things to do. Staff will treat people as individuals and help them with choices, so look You can request an assessment to help find out at how they interact with people. Ask about meal what help and support may be available to you and choices and whether activities are organised to suit whether you will need to contribute to its cost. See what people enjoy. page 81 for information about paying for your care. If you are paying for your own care, we can still help Further information about finding a care home can with an assessment of your needs and can advise or be found at: www.norfolk.gov.uk/carehomes and assist you in organising services. many organisations, such as Alzheimer’s Society and Age UK, have information and factsheets with A range of services is available to support people advice for people choosing a care home. See page at home – contact Norfolk County Council: 8 for contact details as well as a list of other useful Web: www.norfolk.gov.uk/stayathome contacts operating in Norfolk. Tel: 0344 800 8020 Email: [email protected]
Dementia care: Care homes If the time comes when remaining at home is no longer viable, you may consider residential or nursing care. There are many homes which specialise in providing dementia care.
When visiting a home, ask if they are registered to care for people living with dementia.
Search for care in your area
www.carechoices.co.ukThe lifestyle site for parents and• Find care providers• Birth quickly to andadulthood easily carers of children with additional• Search by location• Real and carelife needblogs needs and those who support them. • Information on• care Directory quality With so many providers to choose from, • Links to inspection reports • Ask the experts where do you start? www.myfamilyourneeds.co.uk• Additional information, photos and web links • Monthly columnist • Brochure requests [email protected] @WeAreMFON Subscribe today
Visit www.carechoices.co.uk for further assistance with your search for care 75 Residential dementia care checklist © 2021 Care Choices Ltd
Home 1 Fees per week Quality rating*
Home 2 £ £ Home 3 £
We suggest that you take paper with you when visiting care homes so that you can make notes. Please use this checklist in conjunction with the care homes checklist on page 71. You can download and print this checklist at www.carechoices.co.uk/checklists
Design Health Are there clear signs throughout Can residents get help with eating the home? and drinking? Has the home been designed or How often does the home review adapted for people with dementia? residents’ medication? Are the home and grounds secure? Does the home offer help if a resident needs assistance taking Are there prompts outside the medication? residents’ rooms to help people identify their own? Do GPs visit the home regularly? Is the décor familiar to your loved one? Staff Choices Are staff trained to identify when a resident might be unwell? Do residents get a choice in terms of what they wear each day? Are staff trained to spot when someone needs to go to the toilet? Are residents encouraged to be independent? Do the staff have any dementia-specific training/experience? Can residents decide what to do each day? Will your loved one have a member of staff specifically responsible for Can residents have a say in the décor their care? of their room?
Approach to care Activities Does the home follow a specific Are residents able to join in with approach to dementia therapy, for household tasks like folding washing? example, validation therapy? Are there activities on each day? Will the home keep you informed Can residents walk around outside on about changes to your loved one’s care? their own? Does the home have a specific Are residents sitting in front of the TV approach to end of life care? or are they active and engaged? Does the home keep up to date with Are there rummage boxes around? best practice in dementia care?
*See page 65.
76 Search for care at www.carechoices.co.uk to find support in your area Mental health Mental health issues affect one in four people your social care needs, such as help to access your within the UK at some point in life, and serious community or manage your home. mental illness affects one in six of the UK’s population at any time. There are many kinds of For more information, email: activities and community support that can help, [email protected] or call: alongside possible medication. 0344 800 8020.
The Wellbeing Norfolk and Waveney Service is Preventing suicide a community-based primary care mental health Everyone can help prevent service, designed to improve people’s mental suicide – if you know someone wellbeing. To access this service, you can who may be thinking of ending self-refer by calling: 0300 123 1503 or visiting: their life and needs support, or www.wellbeingnands.co.uk where you can also are looking for help yourself, visit: find more information on local mental health www.norfolk.gov.uk/iamokay support services. Alternatively, speak to your GP who may refer you. There is a range of information including a ‘safety plan diary’ and ‘keeping safe guide’, which are Your GP should be your first point of contact if based on the advice and experiences of survivors someone is concerned about their mental health. of suicide attempts and their families. The website They will consider whether they can provide the offers practical help for individuals, professionals as help and treatment you need from the primary well as friends and relatives. For example, how to care setting, or whether you should be referred to recognise the signs that somebody may be at risk of specialist mental health services. taking their own life as well as some useful prompts to encourage individuals to open up and talk about You can find more information on mental health at: their feelings. www.nhs.uk/livewell/mentalhealth Help for you Norfolk and Suffolk NHS Foundation Trust is the There are lots of people, support services and ideas local mental health service provider. The Trust out there to help. If you are struggling, it may feel provides information, advice, signposting, and can hard for you now, but it won’t always feel this way. assess your needs and create a plan to meet them. This overwhelming feeling might pass. Consider what you could do to take your mind off things and 24/7 First Response Helpline think of the good things in your life – the things you The Trust provides a helpline in Norfolk and enjoy doing, and the people in your life who make Waveney – open 24 hours a day, seven days a you feel good. week offering immediate support for mental health difficulties. More advice that can help when you need it most, Tel: 0808 1963 494 can be found at: www.norfolk.gov.uk/iamokay or If you have an emergency, call: 999. by downloading the free Stay Alive App. The app is a suicide prevention resource packed full of useful Information on mental health and local services information and tools to help you stay safe in a can be found at: www.nsft.nhs.uk or: crisis. You can use it if you are having thoughts of www.heron.nhs.uk/ Alternatively, see suicide or if you are concerned about someone else ‘Information and advice’, beginning on page 8. who may be considering suicide.
You can also request an assessment of your social care needs from our Mental Health Social Work Service. You will receive information, advice and signposting and, in some instances, support to meet
Visit www.carechoices.co.uk for further assistance with your search for care 77 Try talking to someone MIND Pick up the phone and talk to someone or try one Helpline providing a mental health information of the free, confidential online support services: and signposting service. Tel: 0300 123 3393 Campaign Against Living Miserably (CALM) Aims to prevent male suicide. PAPYRUS Tel: 0800 58 58 58 Help for young people considering suicide. Tel: 0800 068 4141 Change, Grow, Live (CGL) Help and support for people with drug and REST (Recover, Eat, Support and Talk) alcohol problems. Brings together mental health support, local Tel: 01603 514096 services and a place where everyone can feel welcome. Childline Tel: 0808 196 3494 Tel: 0800 1111 Samaritans Cruse bereavement support Tel: 116 123 Support for people who are suffering from bereavement. Silver Line Tel: 01603 219977 Helpline for older people. Web: www.cruse.org.uk/get-help/local- Tel: 0800 470 8090 services/eastern-england/norwich-and- central-norfolk Shout Free crisis text line. Just One Norfolk Text: ‘SHOUT’ to 85258 Parents, children and young people’s support. Web: www.giveusashout.org Tel: 0300 300 0123 You Are Not Alone (YANA) Maytree Support for those in farming and other Suicide respite centre. rural businesses. Tel: 0207 263 7070 Tel: 0300 323 0400
Palliative and end of life care What is palliative and end of life care? • Affirms life and regards dying as a The World Health Organisation’s definition is: normal process.
• Intends neither to hasten nor postpone death. An approach that improves the quality of life of patients and their families facing the problem • Integrates the psychological and spiritual associated with life-threatening illness, through aspects of patient care. the prevention and relief of suffering by means of • Offers a support system to help patients live as early identification and impeccable assessment and actively as possible until death. treatment of pain and other problems, physical, psychosocial and spiritual. • Offers a support system to help families cope with bereavement and the patient’s illness. Palliative care: • Uses a team approach to address the needs • Provides relief from pain and other distressing of patients and their families, including symptoms. bereavement counselling, if indicated.
78 Search for care at www.carechoices.co.uk to find support in your area • Will enhance quality of life and may also for End of Life Care for Adults which was published positively influence the course of illness. in 2013.
• Is applicable early in the course of illness, in 1. Advanced, progressive, incurable conditions. conjunction with other therapies that are 2. General frailty and co-existing conditions that intended to prolong life, such as chemotherapy mean they are expected to die within 12 months. or radiation therapy, and includes those investigations needed to better understand and 3. Existing conditions if they are at risk of dying manage distressing clinical complications. from a sudden acute crisis in their condition. 4. Life-threatening acute conditions caused by The ‘Commissioning Guidance for Specialist sudden catastrophic events. Palliative Care: Helping to deliver commissioning objectives’, provides a useful breakdown: This includes people who are likely to die within 12 months. However, as a result of the General(ist) palliative care complexities associated with identifying when Services in all sectors providing day-to-day care to individuals enter the end of life phase, many patients with advanced disease and their carers, patients will require access to end of life services designed to alleviate symptoms and concerns, but for more than a year. This includes support for not expected to cure the disease. families and carers plus care provided by health and social care staff in all settings. Adapted from: Improving Supportive and Palliative Care for Adults with Cancer, 2004. Identifying patients who may be in the last year of life allows for planning on how to support Specialist palliative care patients and those important to them. One Specialist palliative care is the active, total care of tool used to identify these patients is the Gold patients with progressive, advanced disease and Standards Framework ‘surprise’ question 'Would their families. you be surprised if this patient died within the next 12 months?' Care is provided by a multi-professional team who have undergone recognised specialist palliative Information about local services care training. The aim of the care is to provide The Heron website has links to information on physical, psychological, social and spiritual support. Norfolk and Waveney support services for people with palliative care. Visit: www.heron.nhs.uk and Source: Tebbit, National Council for Palliative search for ‘end of life’ or ‘palliative care services’. Care, 1999.
It is clear from these definitions that a wide variety of professionals in NHS primary, community, mental health and acute services, as well as social care, independent hospices, the nursing and care home sector, voluntary services and spiritual/religious leaders need to be involved and that commissioning good palliative care services is not necessarily a straightforward matter.
Defining end of life care The General Medical Council (2010) has defined end of life in the manner described below, and the National Institute for Health and Care Excellence adopted the same definition in its Quality Standard
Visit www.carechoices.co.uk for further assistance with your search for care 79 Macmillan Cancer Care hospices, while offering support to their families. Macmillan knows how a cancer diagnosis can Tel: 0800 090 2309 affect lives and can help to support you through Web: www.mariecurie.org.uk it. From help with money worries and advice about work, to someone who’ll listen if you just The initial point of contact for services and want to talk, Macmillan will be there. support is either through your GP or Tel: 0207 840 7840 Norfolk County Council, by email: Web: www.macmillan.org.uk [email protected] or by calling: 0344 800 8020. Marie Curie (West Norfolk only) Marie Curie nurses provide care to terminally See page 81 for more information on paying for ill patients in their own homes or in Marie Curie care homes.
Sensory impairments If you or someone you care for has a sensory Rehabilitation for visually impaired people impairment, our Sensory Support Unit can carry out Rehabilitation is an early intervention for which a range of assessments and provide services and you should not need an eligibility assessment. It early support to help you, or the person you care is a form of reablement for people who have a for, stay independent for as long as possible. significant and non-correctable visual impairment to help them live independently. The main services are: The team provides mobility training and helps with • Assessments carried out in sign language. communication skills and support to manage your • Equipment and access needs for deaf and domestic needs, such as cooking, cleaning and hard-of-hearing people. safety. The rehabilitation team can also provide specific interventions around emotional support and • Rehabilitation and learning new skills for visually assist you to pursue hobbies and social interaction. impaired people. Dual sensory loss • Assessment and provision for people with dual People with little or no sight and hearing find sensory loss. communication extremely difficult and might lack confidence to engage in activities. Risk of All assessments required by sign language users depression and muscle wastage is seven times should be referred to the Sensory Support Unit. greater for people with dual sensory loss. If any additional specialist assistance is required, The Sensory Support Unit carries out assessments we will carry out joint assessments with the and provides short-term interventions using relevant specialist. communicator guides, where appropriate, to build confidence and help people to become active and Technical support and environmental aids motivated again. The Sensory Support Unit provides assessments for people where their hearing causes barriers to communication and daily living needs. It may be able to provide some short-term support or advise you about voluntary organisations that can support you to meet any identified needs.
You may be provided with environmental aids to remove or minimise the difficulties.
80 Search for care at www.carechoices.co.uk to find support in your area Useful contacts can be found beginning on page 8 Web: www.norfolk.gov.uk/sensorysupport of this Guide. Email: [email protected] Minicom: 0344 800 8011 For more information on the Sensory Support Text: 07767 647670 Unit, contact the Customer Service Centre: Tel: 0344 800 8020 Paying for care
Your Personal Budget If you have eligible care and support needs (see This is your Personal Budget. page 63), we will discuss with you what help might be available and work with you to put together a There is no obligation for you to manage your care and support plan, tailored to your needs. Personal Budget yourself, and you have choice over how care and support is arranged. You can ask us Your plan will work out how you can do the things to arrange services on your behalf, or you could that are important to you and your family, with the request a Direct Payment, or a mixture of both. right level of care and support. You will also be told how much it will cost to meet your needs and how We will be able to explain what this means for much we will contribute towards the cost. you personally.
Direct Payments A person can choose to take some, or all, of their What am I allowed to spend the money on? Personal Budget as a Direct Payment. A Direct You can use the money to employ a personal Payment is a cash payment paid into a dedicated assistant or you can use an agency to provide staff bank account that can be used to pay for their care to support you. Alternatively, you can ‘mix and and support. match’ and have some of your support arranged by us and take some as a Direct Payment. You can Direct Payments can be made to: also use this money to pay for long-term residential care, as long as this has been agreed with the • People aged 16 or over who have eligible care worker from Adult Social Services who is working and support needs. with you to agree your care and support plan. • People with parental responsibility for disabled However you choose to use this money, it must children. reflect what was agreed in your care and support plan to meet your assessed needs. Carers aged 16 or over may have a Direct Payment for a specific carer’s service following a carer’s You cannot use this money for anything that is assessment, even if the person they care for illegal, anything that could bring us into disrepute, declines an assessment or service. anything that could be provided by a health professional or to pay for your day-to-day living The aim of a Direct Payment is to give more expenses (e.g. food or rent). flexibility in how services are provided. People have greater choice and control over their lives and can What else do I need to know? make their own decisions about how their care and We will open a dedicated bank account for your support needs are met. Following an assessment, Direct Payment to be paid into. You will have the or reassessment, you can choose whether to have option to manage the bank account yourself and services arranged by us or to have a Direct Payment. pay for the care you receive from this account.
Visit www.carechoices.co.uk for further assistance with your search for care 81 Or, you can have the account managed by the personal assistants. Call: 01603 223392, option Direct Payment Support Services who will make two or email: payments from the account on your behalf. [email protected] • Payroll including processing personal assistants' Direct Payments are not a social security benefit. pay. Call: 01603 223392, option three or email: They do not affect any means-tested benefits you [email protected] are entitled to and are not taxable. The Direct Payment Support Services can help If you are assessed as self-funding (you have capital Norfolk residents (or those who represent service or assets above £23,250), you will not be eligible for users) who are thinking about or who have chosen a a Direct Payment. Direct Payment to meet their eligible care needs. What can the Direct Payment Support Services What happens if my circumstances change? provide? We will re-assess your care and support needs • Information and advice sessions for service annually. This will provide you with a regular check users, operational staff and personal assistants. on how well your arrangements are meeting your Call: 01603 223392, option one or email: needs. If your needs change you can ask us to [email protected] reassess them. • Payments Service using a supported or self- managed bank account. Call: 01603 223392, option one or email: [email protected] • Employment support including recruitment of
What will you have to pay for your care? If you are eligible for care and support, you may capital in your financial assessment. have to pay something towards this cost. To find out how much you might need to pay, we will carry out 3. If you are receiving care in your own home or a financial assessment and you will need to disclose attending day services, then your home will not details about your savings, assets and income to be included as capital in the financial assessment. enable us to calculate the amount you have to pay. However, the value of any land or property that you own but do not live in may be included. Do you have more than £23,250 in capital and savings? If you don’t have more than £23,250 in capital 1. If you move into long-term residential care, or and savings supported living or Housing with Care, the value We will pay towards the cost of meeting your of your home will be included in the assessment eligible care and support needs. of your capital unless one of the following still lives there: You will be asked to complete a financial assessment so we can understand your level of savings, assets • Your partner (that is, your husband, wife, or civil and income. This will help work out how much you partner or someone you live with as if they were will have to pay towards the cost of meeting your your husband, wife or civil partner). care and support needs. We will pay the balance. • A relative who is over 60 or disabled. If you have capital between £14,250 and £23,250 • A child under 16 who you or a former partner are you will pay £1 a week for every £250, or part of, responsible for. that you have above £14,250. This will be in addition 2. The value of any land or property that you to any income you are receiving, for example state own but do not live in may also be included as benefits, occupational pensions, etc.
82 Search for care at www.carechoices.co.uk to find support in your area Your choice of care home will be limited to those £16,000. Claims can only be made online at: that accept our funding level. If you want to choose www.gov.uk/universal-credit/how-to-claim/ If a more expensive home, you will have to arrange for you need support applying online call: a third party – such as a family member or charity 0800 328 5644. – to ‘top-up’ the difference. Please refer to the section ‘Third party payments for care home fees’ • Pension Guarantee Credit. Pension Guarantee on page 85. Credit is an income-related benefit with no upper capital limit, although £1 will be reduced If you do have more than £23,250 in capital from any entitlement for every £500, or part and savings of, you have above £10,000. You can claim by You will need to fund the full cost of your care. calling: 0800 99 1234. • Savings Credit. Savings Credit is payable if If you are going into a care home and have savings you were 65 before 6th April 2016. It is paid or investments of less than £23,250 (not including if you have a certain amount of capital and/or the value of your home), Adult Social Services income. It is assessed when you claim Pension could help with your care costs for up to the first 12 Guarantee Credit. weeks. After this time, you may be eligible to enter into a Deferred Payment Agreement until your Definitely claim: property is sold, explained on page 85. • Attendance Allowance (AA), worth either For further information, please visit: £60.00 or £89.60 a week depending on your www.norfolk.gov.uk/moneymatters care and support needs. AA is claimed when you reach State Pension age. AA should stop after 28 Whatever your circumstances days in residential/nursing care or hospital. You Remember: can continue to get AA as long as your capital is • It is just your own financial circumstances that more than £23,250 and you are paying the full are assessed, not your partner’s. cost of your residential/nursing care.
• Your assessment will be made up of two • Personal Independence Payment (PIP) (Daily elements: a care and support assessment and a Living)*, worth either £60.00 a week or £89.60. financial one. This is paid if you are aged over 16 and under • A care home with nursing will generally be more State Pension Age. PIP (Daily Living) stops after expensive than a care home providing only 28 days in residential/nursing care or hospital. personal care. It will continue to be paid in residential/nursing care if your capital is more than £23,250 and Consider claiming: you are paying the full cost of your residential/ nursing care. • New style Employment and Support Allowance • Personal Independence Payment (PIP) (ESA). ESA is a benefit for people who are (Mobility)*, worth either £23.70 or £62.55, unable to work due to illness or disability. New if you are under State Pension age and style ESA is based on your national insurance regardless of your level of capital. Please note contributions. Claim by downloading a form this allowance is completely disregarded in from: www.gov.uk/employment-support- your financial assessment. Mobility will stop allowance/how-to-claim? or by telephoning after 28 days in hospital. the Universal Credit Helpline: 0800 328 5644, option two. *Personal Independence Payment (Daily • Universal Credit (UC). UC is a single monthly Living and Mobility) replaces Disability Living payment for people in or out of work. You will Allowance (Care and Mobility) and is paid to new not be awarded UC if you have capital over claimants only.
Visit www.carechoices.co.uk for further assistance with your search for care 83 For people receiving Disability Living a contribution towards the cost of your care and Allowance (DLA) aged between 16 and 64 on 8th support will be made to your care home provider April 2013, an invitation to claim PIP instead of DLA by us on behalf of the CCG. will be issued if: Please note that you will still have to make a • You report a change in your care or mobility financially assessed contribution towards other care needs. and support costs, because the amount the CCG • A child on DLA is turning 16 (unless they are is responsible for will cover the registered nursing classed as terminally ill). care element only. • An existing DLA award is due to end. If you have made your own arrangements for residential care in a care home with nursing It is important to remember that there is no (self-funding), or have had arrangements made automatic transfer to PIP, it must be claimed. for you by us, but we have worked out that you will pay the full cost of your care, the amount you DLA claimants can choose to claim PIP if they pay will be reduced by the NHS FNC contribution believe that they may receive a higher award under shown above, i.e. £187.60 per week. PIP rules. Please note, however, that if an award is made at a lower rate, a claimant cannot choose If you are being financially supported by us, your to have their DLA instead. Claimants should seek FNC contribution should not be taken into account independent advice before choosing to claim PIP in the financial assessment. instead of DLA. Always seek advice When you are selected for transfer, you will be If you are paying the full cost of your care and have contacted and told that you must make a claim for savings, you should seek independent financial PIP or your benefit will stop. You will have 28 days advice to maximise any investment returns. from the date on the notification letter in which to make your initial claim by telephone, and a further We also have a team of financial assessment staff 28 days to complete your paper claim form and and a Welfare Rights Team who are happy to assist return it to the Department for Work and Pensions. with advice on benefits and the charging policy. Moving into a nursing home? For more information about what we will pay You may be eligible for NHS Funded Nursing Care towards care costs, email: (FNC) Contribution, of £187.60 a week, depending [email protected] or call: on your assessed care and support needs. 0344 800 8020. A registered nurse assessor employed by Norfolk Some of the figures mentioned here may change and Waveney Clinical Commissioning Group in April 2022. Check with us after this date for (CCG) will determine whether your care and up-to-date information. support needs include registered nursing. If so,
Advice if you are paying for your own care Paying the full cost of care yourself request a care and support assessment if you – being a ‘self-funder’ would like one. If you know that you will need to pay the full cost of your care, either in your own home or in a care If you are moving into residential care and you home, and will arrange this yourself, you do not are funding your own care, you may be entitled need to be assessed by us. You can still contact to some of the following financial assistance us at any point for advice and guidance, or to and support.
84 Search for care at www.carechoices.co.uk to find support in your area Twelve-week property disregard This charge includes a set-up fee and any costs This applies if your: incurred during and at the end of the Deferred Payment Agreement, including any costs associated • Former home is included in your financial with revaluing the property, the cost of providing assessment. statements and any charges incurred in removing • Other capital is less than £23,250. the legal charge from the property.
We will help with the cost up to the first 12 weeks Anyone who moved into care before 1st April of permanent residential care, provided your 2015 will have been offered a Deferred Payment assessment has shown that this is the kind of care you Agreement under different terms and they were need. This is called the ‘property disregard’ period. not affected by these changes.
Deferred Payment Agreements Attendance Allowance A Deferred Payment Agreement is an arrangement This is a non-means-tested, non-taxable benefit with us that will enable you to use the value of from the DWP. It’s paid at the lower rate of your home to help pay care home costs. If you are £60.00 a week if you need care by day or night, eligible, we will help to pay your care home bills and at the higher rate of £89.60 a week if you on your behalf. You can delay repaying us until you need care during the day and night. Everyone choose to sell your home, or until after your death. who needs care over State Pension age can, and should, claim Attendance Allowance. If you Please refer to the booklet ‘Your guide to are paying the full cost of residential care, with residential and nursing home charges’. A copy is or without nursing care, you will be entitled to available under ’Will you have to pay for your care?' claim Attendance Allowance. at: www.norfolk.gov.uk/payingforcare NHS Nursing Care Contribution Until your property is sold, you will be expected to Whether you are a temporary or permanent make a part-payment every four weeks towards the resident, if you live in a care home that provides cost of your care, based on your weekly income. nursing care you may be entitled, following an Once the property is sold, a review will take place to assessment, to NHS Nursing Care Contribution determine whether it is appropriate for you to make towards the cost. It is not means-tested and is private arrangements to pay the home directly. If currently a standard weekly amount of £187.60 and this is the case, you will be advised of the date you is paid directly to the home. should start to pay the home from. Third party payments for care home fees It may affect your entitlement to Pension Credit if Some care homes and care homes with nursing your property is not seen to be on the market and charge fees that are higher than the maximum becomes treated as capital by the Department for amount we can contribute. If we are contributing Work and Pensions (DWP). towards your care home fees and you choose to move into a home which charges a higher fee, the Deferred Payments are now also offered to some difference between the two amounts must be paid people moving into supported living or Housing for by a third party, usually a relative or a charity. with Care as long as they meet the eligibility criteria Third party payments are sometimes referred to as outlined above. ‘top-up’ payments. Please note, this amount will be charged in addition to your assessed contribution. We charge interest on the amount being deferred. This is compound interest and is applied on a As the name suggests, this payment must be made four-weekly basis. by someone other than us or yourself.
We also charge an administration charge The general rule is that you cannot use your own for Deferred Payment Agreements. money to fund a third party payment.
Visit www.carechoices.co.uk for further assistance with your search for care 85 First party top-up for care home fees to a smaller room which no longer requires a During the property disregard period, if the fees top-up, or a lesser amount to be paid; this would at the care home you have chosen are higher than result in the top-up being cancelled or reviewed. the maximum we can contribute, you can pay a first party top-up for the difference in costs. Running out of money while in care If your capital is likely to reduce to £23,250 as a Supportive & You can enter into a first party top-up: result of paying for care, you must tell us well in advance of this happening. We will then be able to • When you are eligible for the twelve-week help with your care fees (provided that the outcome property disregard (see page 85). Professional of your care and support assessment is that you • Where we have agreed to a Deferred Payment need residential care). Finance Client Services will until your home is sold. carry out a financial assessment to confirm the date from which your funds fell below £23,250, and the Legal Assistance • When your care is provided under Section 117 of amount we, and you, will pay towards your care. the Mental Health Act. Rogers & Norton's knowledgeable team can Court of Protection Assistance • If the fees at the home you have chosen are If the home’s fees are more than what we will pay help you and your family if you require care either at home or in a residential setting. If your loved one has not made LPAs and no higher than the maximum we can contribute. and you cannot find someone to help you meet the longer has the mental capacity to give extra cost, you may have to move to a home within We specialise in assisting older and instructions, we can assist you in making an If you top-up your care home fees, after the first our funding levels. vulnerable clients together with their families application to the Court of Protection to be 12 weeks of permanent care, you can also defer in all situations. appointed as Deputy so you are able to assist Understanding your rights before moving into care them with their finances. This will be key if they payment of the top-up fees until your home is sold. We can advise in the following situations and are is essential. There are several financial products and are needing to fund any part of their care happy to meet in our offices, at your home, in a themselves. We recommend that you seek independent specialist companies which may be able to help. It is care home or in hospital if required. financial and legal advice if you are considering important to seek advice about the various options Advising Attorneys/Deputies on how to assist Making/or reviewing your Will their loved one these options. If you need further advice about how you may have before committing yourself. a top-up to your care home fees might be arranged, It is sensible that everyone reviews their Wills If you have been appointed as an attorney or and you are currently working with an Adult Social Before you sign any contract, the home should give regularly. Requiring care can be a good time to deputy for a loved one and need some review your Will and ensure it meets your current Services worker, they will be able to advise you. If you written details of all the charges it intends to assistance, we offer appointments to discuss your needs. If you do not already have a Will it is role, the requirements of the Office of the Public not, information relating to finance can be found on make in its ‘Statement of Purpose’ document. If there is anything that is not clear or which you do important that one is put in place so your wishes Guardian and will take you through practical our website: www.norfolk.gov.uk/moneymatters are followed. steps to assist. or by contacting: 0344 800 8020. not understand, you should ask for advice. Please note that if we are funding your care, you must not Preparing Lasting Powers of Attorney House sales and legal assistance for equity sign a contract with the home. release If you move to a care home where a third party Putting in place Lasting Powers of Attorney payment is required, the person who will make the (LPAs) will ensure that your loved ones are able Money Support Service It may be that if care needs to be funded, either payment must have an affordability check and sign to make decisions on your behalf, such as care equity release is considered or the house may The Money Support Service provides help with a contract with us. They must not pay the home and treatment together with the funding of these need to be sold. Our conveyancing team is budgeting for Norfolk residents who are receiving options, if you are unable to do so in the future. directly. In signing the contract with us, we must experienced in assisting those choosing to do this care services. This help includes: themselves or can act for attorneys/deputies in also confirm that they have the financial means taking these actions for a family member. to make the third party payments (including any • Money advice. future increases) for the whole time you will live • Support to reduce high bills. For information on any of the above or any other legal queries regarding care needs and at the care home. We will carry out a means test to funding please contact Laura Rumsey, Head of Private Client Norwich and her team on ensure the amount that the third party agrees to • Support with referral to debt management 01603 675645 or email [email protected]. pay is affordable. If they are unable to maintain the agencies. payments and there is nobody else able to meet • Support with disability-related expenses within this cost, you may have to move to a cheaper home financial assessments. 01603 666001 within our funding levels. The Old Chapel, 5-7 Willow Lane • Referrals to the Welfare Rights Team to help with Norwich, NR2 1EU complex benefit issues where appropriate. If a change to your arrangements is made at your 01953 453774 request or with your agreement, for example Tel: 01603 223392 (option four). Connaught Lodge, 10 Connaught Road you move to a superior room, then a third party Attleborough, NR17 2BN Email: [email protected] payment can become due. Equally, you may move www.rogers-norton.co.uk 86 Search for care at www.carechoices.co.uk to find support in your area Supportive & Professional Legal Assistance
Rogers & Norton's knowledgeable team can Court of Protection Assistance help you and your family if you require care either at home or in a residential setting. If your loved one has not made LPAs and no longer has the mental capacity to give We specialise in assisting older and instructions, we can assist you in making an vulnerable clients together with their families application to the Court of Protection to be in all situations. appointed as Deputy so you are able to assist them with their finances. This will be key if they We can advise in the following situations and are are needing to fund any part of their care happy to meet in our offices, at your home, in a themselves. care home or in hospital if required. Advising Attorneys/Deputies on how to assist Making/or reviewing your Will their loved one
It is sensible that everyone reviews their Wills If you have been appointed as an attorney or regularly. Requiring care can be a good time to deputy for a loved one and need some review your Will and ensure it meets your current assistance, we offer appointments to discuss your needs. If you do not already have a Will it is role, the requirements of the Office of the Public important that one is put in place so your wishes Guardian and will take you through practical are followed. steps to assist.
Preparing Lasting Powers of Attorney House sales and legal assistance for equity release Putting in place Lasting Powers of Attorney (LPAs) will ensure that your loved ones are able It may be that if care needs to be funded, either to make decisions on your behalf, such as care equity release is considered or the house may and treatment together with the funding of these need to be sold. Our conveyancing team is options, if you are unable to do so in the future. experienced in assisting those choosing to do this themselves or can act for attorneys/deputies in taking these actions for a family member.
For information on any of the above or any other legal queries regarding care needs and funding please contact Laura Rumsey, Head of Private Client Norwich and her team on 01603 675645 or email [email protected].
01603 666001 The Old Chapel, 5-7 Willow Lane Norwich, NR2 1EU 01953 453774 Connaught Lodge, 10 Connaught Road Attleborough, NR17 2BN www.rogers-norton.co.uk Independent financial advice We have a team of financial assessment staff, independent financial adviser (IFA) either when visiting officers and a Welfare Rights Unit who your care need arises or to help plan for the future. are happy to assist with advice on benefits and This type of advice is fee-based, and the IFA will the charging policy. However, it is also a good explain their fees to you. If you are paying for the idea to take some independent financial advice full cost of your care and have capital over £23,250, to help you understand what your choices are independent financial advice may help you to and how any decisions you make may affect maximise your investments to cover care costs for your finances. as long as possible.
Many advice agencies and voluntary organisations For more information, please see: in Norfolk provide free advice to help you manage Web: www.moneyadviceservice.org.uk your money and make informed decisions about Web: www.societyoflaterlifeadvisers.co.uk your care and support. You can also access Web: www.norfolk.gov.uk specialist care fees advice from a qualified Essential information
How solicitors can help A solicitor can give you impartial advice about wills, to make a living will, properly known as an ‘advance gifts, estate planning and power of attorney. Some decision’, setting out treatment that you do not want can also offer guidance on immediate and to receive in specified circumstances, which would long-term care plans, ensuring (if applicable) the legally have to be followed, even if you die as a result. NHS has made the correct contribution to your fees. Any proposed gift out of your estate needs careful Lasting Power of Attorney (LPA) allows you to consideration of the benefits, risks and implications, appoint someone you trust to make decisions about particularly on any future liability for care costs or your personal welfare, including healthcare and tax liability. consent to medical treatment, and/or your property and financial affairs. An LPA is only valid once If you don’t have your own solicitor, ask family or registered with the Office of the Public Guardian. It friends for their recommendations. Contact several allows a person of your choice to make decisions on firms, explain your situation and ask for an estimate your behalf at a time when you may be unable. of cost and an idea of timescales involved.
The Court of Protection can issue Orders directing Many firms will make home visits if necessary the management of a person’s property and and will adapt their communications to meet financial affairs if they are incapable of managing your needs. It’s important to find a solicitor their own affairs and should they not have an who specialises in this area of the law. Citizens LPA. The Court procedure is presently very slow, Advice offers an advice service and will be able to and the fees are quite expensive so preparing recommend solicitors in your area. an LPA is always advisable, providing you have somebody sufficiently trustworthy to appoint as your attorney.
An ‘advance directive’ allows you to communicate your wishes in respect of future medical treatment but it is not legally binding. You may instead wish
88 Search for care at www.carechoices.co.uk to find support in your area Comments, compliments and complaints All organisations need to know how they once they are made aware of it. are performing. They are happy to receive your feedback on their service whether it is a You should initially contact the registered owners compliment or a complaint. Feel free to tell them of the service. They have a duty to respond to any what you think, and your comments can be used complaints made. constructively to improve the service. If your complaint is about a breach of regulations, If you do need to make a complaint, you should feel contact the Care Quality Commission. See page able to complain about any aspect of your care that 65 for contact details. affects your happiness or comfort. This could be about the way you are treated by a staff member or If Norfolk County Council has arranged and the quality of the food you are served. You can also funded your care, another option is to contact make comments and suggestions about possible Adult Social Services. improvements to your surroundings and the Web: www.norfolk.gov.uk/care-support-and- services provided. health/contact-our-social-care-team Tel: 0344 800 8020 Making a complaint should not be difficult for Write to: Norfolk County Council, County Hall, you. Providers are required under the essential Martineau Lane, Norwich NR1 2DH standards of quality and safety to have a simple and easy-to-use complaints procedure that they will be If the NHS has funded your care, contact: happy to give you. Norfolk and Waveney Clinical Commissioning Group (CCG) Complaints Service, Lakeside 400, If you are concerned about the care that you, a Old Chapel Way, Norwich NR7 0WG friend or a relative is receiving, it makes sense to Tel: 01603 595857 speak to the manager before you take any further Email: [email protected] action. The problem may be resolved quite easily
Finding care in your area Looking for care in your area? Want to know the report and rating (see page 65), indicating the quality rating of providers you’re considering? Care quality of care provided. Choices, publisher of this Guide, has a website providing comprehensive details of care providers You can also view an electronic version of this Guide as well as essential information. on the site and have it read to you by using the ‘Recite Me’ function. Visit: You can search by postcode, county or region for www.norfolk.gov.uk/careservices care homes, care homes with nursing and home care providers that meet your needs across the country.
Your search can be refined by the type of care you are looking for and the results can be sent to you by email. They can also be saved and emailed to others.
The website includes detailed information for each care provider, including the address, phone number and the service’s latest CQC inspection
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Together we respect, with compassion we care, Providing tailored care and through commitment we achieve support to meet the individual needs of each and every person in Overbury House St Leonards Court Olive House Providing nursing Providing Providing a friendly, warm, welcoming and & residential care dementia care residential care supportive atmosphere. 01603 782985 01842 878225 01508 471718 Shipdham Manor
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Watton Branch The Manor House Meadow House Meadow House The Gables The Manor House Claremont House Bilney Hall Overbury House Providing care for people Providing Providing & Lodge Providing residential Swaffham Branch Providing nursing & with physical disabilities residential care residential care specialist dementia care & dementia care 01760 725146 01493 667839 01692 402252 01362 860246 Claremont House 01493 377041
The Gables Norwich Branch Brooke Branch Swaffham – 01760 726390 Olive House 35A Turbine Way, Ecotech Business Park, Swaffham, Norfolk PE37 7XD Saxlingham Hall Thetford Branch Thetford – 01842 824415 Keystone Innovation Centre, Croxton Road, Walcot Hall Thetford, Norfolk IP24 1JD Brooke – 01508 558218 Amelia House, Brooke Industrial Park, Brooke, Norwich, Norfolk NR15 1HJ Providing tailored support and personal home-based care packages Watton – 01953 880411 Visitor pods The Old Brewery, High Street, Watton, available at including Live In Care on a regular or Norfolk IP25 6AB temporary basis, enabling people to live many of Norwich – 01603 576080 our homes independently in their own homes. Unit 17, Bowthorpe Shopping Centre, Wendene, Norwich, Norfolk NR5 9HA
Caring is at the heart of everything we do... For further information, please call us on: 01206 987440
CONFIDENT HealthcareHomes ManorcourtHome healthcarehomesgroup.co.uk Care home listings
East Norfolk care homes Advertisers are highlighted
Amethyst Lodge Elms Residential Care Home, The Station Road North, Belton, 34 Elmgrove Road, Gorleston, Great Yarmouth NR31 9NW Great Yarmouth NR31 7PP Tel: 01493 581070 LDA MH YA Tel: 01493 657069 OP Avery Lodge Residential Home Florence House 93 Southtown Road, Great Yarmouth NR31 0JX 29-32 St Georges Road, Tel: 01493 652566 OP Great Yarmouth NR30 2JX Tel: 01493 332079 Broadland House Residential Care Home OP MH YA Bridge Road, Potter Heigham, Gables, The Great Yarmouth NR29 5JB 6 Marine Parade, Gorleston, Tel: 01692 670632 OP D Great Yarmouth NR31 6DU Tel: 01493 667839 Advert pages 90 & 91 Broadview OP D King Street, Winterton-on-Sea, Hales Lodge Great Yarmouth NR29 4AT Somerton Road, Winterton-on-Sea, Tel: 01493 393653 LDA Great Yarmouth NR29 4AW Burgh House Residential Care Home Ltd Tel: 01493 393271 LDA High Road, Burgh Castle, Great Yarmouth NR31 9QL Iceni Lodge Tel: 01493 780366 OP YA 34 Amhurst Gardens, Belton, Church Farm Residential Care Home Great Yarmouth NR31 9PH Yarmouth Road, Hemsby, Great Yarmouth NR29 4NJ Tel: 01493 718684 LDA SI YA Tel: 01493 730181 OP D YA Ivydene Residential Home Coach House SBDP1 Ltd, The 1 Station Road, Ormesby St Margaret, Yarmouth Road, Hemsby, Great Yarmouth NR29 4NJ Great Yarmouth NR29 3PU Tel: 01493 730265 OP D MH Tel: 01493 731320 MH Cygnet House Joseph House 83 Station Road North, Belton, 1 Church Road, Reedham, Great Yarmouth NR31 9NW Norwich NR13 3TZ Tel: 01493 781664 LDA MH SI YA Tel: 01493 700580 OP D PD LDA SI YA Diana Lodge Leaf Park Dementia Village 7 Diana Way, Caister-on-Sea, Mildred Stone House, Lawn Avenue, Great Yarmouth NR30 5TP Great Yarmouth, Norfolk NR30 1QS Tel: 01493 718684 OP PD LDA YA Tel: 08445 616 711 Advert page 73 OP D PD SI YA Ealing House Residential Care Home Lydia Eva Court 86 Repps Road, Martham, Peterhouse Avenue, Gorleston, Great Yarmouth NR29 4QZ Great Yarmouth NR31 7PZ Tel: 01493 740227 OP D PD MH Tel: 01493 666300 OP D
Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs
92 Search for care at www.carechoices.co.uk to find support in your area East Norfolk care homes continued
Marine Court Residential Home Springdale 25 North Drive, Great Yarmouth NR30 4EW Cucumber Lane, Brundall, Norwich NR13 5QY Tel: 01493 859859 OP D PD SI Tel: 01603 712194 OP D MH SI Marrams St Davids Residential Care Home 7 May Cottages, Back Road, Winterton-on-Sea, 36-38 Nelson Road South, Great Yarmouth NR29 4BG Great Yarmouth NR30 3JA Tel: 01493 394132 OP Tel: 01493 842088 OP D Martham Lodge Residential Care Home St Edmunds Residential Home 34 The Green, Martham, 3-5 Marine Parade, Gorleston NR31 6DP Great Yarmouth NR29 4PA Tel: 01493 662119 OP D Tel: 01493 748740 OP D Sunnyside Mill Lodge 12 Damgate Lane, Martham, 10 Mill Road, Cobholm, Great Yarmouth NR29 4PZ Great Yarmouth NR31 0HS Tel: 01937 40692 LDA MH SI YA Tel: 01493 718684 LDA YA Swanrise Nelson Lodge Station Road North, North Belton, 110 Nelson Road Central, Great Yarmouth NR30 2NJ Great Yarmouth NR31 9NW Tel: 01493 718684 OP LDA SI YA Tel: 01493 781664 OP PD LDA MH SI YA Old Rectory, The Vineries, The Somerton Road, Winterton-on-Sea, Winterton Road, Hemsby, Great Yarmouth NR29 4AW Great Yarmouth NR29 4HH Tel: 01493 393576 LDA Tel: 01493 732171 OP D PD YA Oliver Court Windmill Care Home, The Bath Hill Terrace, Great Yarmouth NR30 2LF Main Road, Rollesby, Tel: 01493 332552 MH YA Great Yarmouth NR29 5ER Tel: 01493 740301 OP D Orchards Residential Care Home, The Mill Lane, Bradwell, Great Yarmouth NR31 8HS Tel: 01493 652921 OP D Park House 6 Alexandra Road, Great Yarmouth NR30 2HW Tel: 01493 857365 OP YA Salisbury Residential Home 20 Marine Crescent, Great Yarmouth NR30 4ET Tel: 01493 843414 OP D PD MH Sapphire House 56 Long Lane, Bradwell, Great Yarmouth NR31 8PW Tel: 07403 663550 PD LDA MH SI YA
Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs
Visit www.carechoices.co.uk for further assistance with your search for care 93 Advertisers are highlighted East Norfolk care homes with nursing Pet Friendly – see page 69
Claremont Nursing Home Heathers Nursing Home, The 20a Yarmouth Road, Caister-on-Sea, 50 Beccles Road, Bradwell, Great Yarmouth NR30 5AA Great Yarmouth NR31 8DQ Tel: 01493 377041 Advert pages 90 & 91 OP D PD Tel: 01493 652944 OP D PD YA Decoy Farm Pine Lodge Advert inside front cover Browston Lane, Repps with Bastwick, High Road, Browston NR31 9DP Great Yarmouth NR29 5JH Tel: 01502 730927 LDA MH YA Tel: 01692 670123 OP D PD LDA MH SI YA Eversley Nursing Home Ritson Lodge 95-96 Northdenes Road, Lowestoft Road, Hopton-on-Sea, Great Yarmouth NR30 4LW Great Yarmouth NR31 9AH Tel: 01493 854086 OP D PD YA Tel: 01502 322 276 Advert page 7 OP D PD YA Gresham Care Home See page 71 for a list of useful questions to ask 49 John Road, Gorleston, Great Yarmouth NR31 6LJ when looking at care homes. Tel: 01493 661670 OP D
North Norfolk care homes
Abbottswood Lodge Belvoir House Church Lane, Swanton Abbott, Norwich NR10 5DY 2-4 Blofield Road, Brundall, Norwich NR13 5NN Tel: 01692 538455 LDA Tel: 01603 714703 OP D YA Ailwyn Hall Boundary House Berrys Lane, Honingham, Norwich NR9 5AY Haveringland Road, Felthorpe, Tel: 01603 880624 D Norwich NR10 4BZ Tel: 01603 754715 LDA MH YA Ashfields 31 Salhouse Road, Rackheath, Brackendale House Norwich NR13 6PD 1-3 St Peter’s Road, Tel: 01603 294 535 Advert page 7 OP D YA Sheringham NR26 8QY Tel: 01263 824995 MH YA AD Ashwood House – Norwich Broadacres Care Home Church Corner, Coltishall Road, Buxton, Hall Road, Barton Turf, Norwich NR10 5HB Norwich NR12 8AR Tel: 01603 279851 PD LDA MH SI YA Tel: 01692 630939 OP PD SI Aylsham Manor, The 5-5a Norwich Road, Aylsham, Norwich NR11 6BN Tel: 01263 733253 OP D Badgers Wood 29 School Road, Drayton, Norwich NR8 6EF Tel: 01603 867247 OP
Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs
94 Search for care at www.carechoices.co.uk to find support in your area North Norfolk care homes continued
Broadlands Park Residential Care Home Casarita 27 The Green, Upton, 270 Fakenham Road, Taverham, Norwich NR13 6BA Norwich NR8 6AD Tel: 01493 751521 OP D Tel: 01603 866755 D PD LDA SI YA Brooklodge Clarence House Care Home Walcott Road, Bacton, Norwich NR12 0HB 40 Sea View Road, Mundesley, Tel: 01692 650383 OP Norwich NR11 8DJ Tel: 01263 721490 OP D PD SI YA Callum House 234 Wroxham Road, Sprowston, Cranleigh Norwich NR7 8BE 21 Vicarage Road, Cromer NR27 9DQ Tel: 01603 408150 LDA MH Tel: 01263 512478 LDA YA Care Management Group – Magnolia Cottage Cranmer House 26 Sydney Road, Spixworth, Norwich Road, Fakenham NR21 8HR Norwich NR10 3PG Tel: 01328 862734 OP Tel: 01603 897764 LDA Creswick House Care Management Group – New Dawn 77-79 Norwich Road, Dog Lane, Horsford, Norwich NR10 3DH Fakenham NR21 8HH Tel: 01603 891533 LDA Tel: 01328 851537 OP D PD LDA MH SI YA Care Management Group – Tamarisk House Crossways 26 Holt Road, Horsford, Norwich NR10 3DD 1 The Boulevard, Sheringham NR26 8LH Tel: 01603 890737 LDA Tel: 01263 823164 OP A happy place to live We pride ourselves on having a happy home, Creating where residents and their families can enjoy Magic Moments spending quality time with each other and develop new friendships along the way.
We care for individuals with a variety of care needs, including: Residential and Respite Care. Living We Our care homes in Norfolk: Together Eastlands Care Home, Taverham, 01603 966799 The Maltings Care Home, Fakenham, 01328 594019 Living We WITH FOUR SEASONS HEALTH CARE Call our friendly team today, Together Living or visit: www.fshc.co.uk We Living We Together Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs
Visit www.carechoices.co.uk for further assistance with your search for care 95 Glendon House Residential home for the elderly specialising in Dementia care * Spacious ground floor and sea view rooms * COVID secure visitor pod * Most rooms en-suite * Dining room, conservatory, quiet and television lounges * Holiday and respite care * Pets by arrangement * Full programme of activities with dedicated co-ordinator. Glendon House, 2 Carr Lane, Overstrand, Cromer NR27 0PS For further information or to arrange a visit please contact the Manager e-mail: [email protected] Tel: 01263 578173 Fax: 01263 579164 Redlands House New wing providing additional bedrooms and lounge completed 2018 Specialist Dementia Care Home where residents may live as independently as possible in the knowledge that assistance is always available. * New bedrooms with ensuite shower facilities * Situated on the northern edge of Norwich * Very close to local amenities with easy bus and car access * Long and short term residents welcome * 3 lounges and dining room * Dedicated co-ordinator providing a full programme of activities * Pets by arrangement * COVID secure visitor pod Redlands House, 134 Reepham Road, Hellesdon, Norwich NR6 5PB For further information or to arrange a visit please contact the Manager e-mail : [email protected] Tel/Fax: 01603 427337 Hickling House We offer quality Dementia care in a cheerful friendly atmosphere. * Specialist Dementia care * Long and short term residents and respite care welcome * Mostly single rooms, all with en-suite facilities * COVID secure visitor pod * Pets by arrangement * Full programme of activities with dedicated co-ordinator * 2 lounges, garden room, sun lounge, summer house, and dining room Hickling House, Town Street, Hickling, Norfolk NR12 0AY For further information or to arrange a visit please contact the Manager e-mail: [email protected] Tel/Fax: 01692 598372 Norfolk Care Homes High quality Residential and Dementia care in a “home from home” environment. www.norfolkcarehome.co.uk North Norfolk care homes continued Pet Friendly – see page 69 Advertisers are highlighted Glendon House Dalmeny House Grenville Court Care Home Residential home for the elderly specialising in Dementia care 2 The Boulevard, Sheringham NR26 8LH Horsbeck Way, Horsford, Norwich NR10 3BB * Spacious ground floor and sea view rooms Tel: 01263 822355 MH YA Tel: 01603 893499 OP D * COVID secure visitor pod * Most rooms en-suite Dorrington House (Wells) Hazeldown Care Home * Dining room, conservatory, quiet and television lounges Westfield Avenue, Wells-next-the-Sea NR23 1BY 21 High Street, Foulsham, * Holiday and respite care * Pets by arrangement Dereham NR20 5RT * Full programme of activities with dedicated co-ordinator. Tel: 01328 710861 OP D Tel: 01362 683307 MH Glendon House, 2 Carr Lane, Overstrand, Cromer NR27 0PS Drayton Wood For further information or to arrange a visit please contact the Manager 189 Drayton High Road, Drayton, Norwich NR8 6BL Heath Farm House Care Centre e-mail: [email protected] Tel: 01263 578173 Fax: 01263 579164 Tel: 01603 409451 LDA Norwich Road, Little Plumstead, Norwich NR13 5JG Eastlands Care Home Tel: 01603 721521 OP LDA MH YA Beech Avenue, Taverham, Norwich NR8 6HP Redlands House Tel: 01603 966799 Advert page 95 Hellesdon Bungalows New wing providing additional bedrooms and lounge completed 2018 OP 27 Sutherland Avenue, Hellesdon, Specialist Dementia Care Home where residents may Faldonside Lodge Norwich NR6 5LN live as independently as possible in the knowledge that 25 Cliff Avenue, Cromer NR27 0AN Tel: 01603 400418 LDA assistance is always available. Tel: 01263 512838 OP D PD SI YA * New bedrooms with ensuite shower facilities Heronlea Residential Home * Situated on the northern edge of Norwich Field View Mill Lane, Witton, Norwich NR13 5DS Hayes Lane, Fakenham NR21 9EP * Very close to local amenities with easy bus and car access Tel: 01603 713314 OP * Long and short term residents welcome Tel: 01328 856037 OP * 3 lounges and dining room Hickling House Foxhill * Dedicated co-ordinator providing a full programme of activities Town Street, Hickling, Norwich NR12 0AY * Pets by arrangement Bell Lane, Salhouse, Norwich NR13 6RR Tel: 01692 598372 Advert page 96 OP D * COVID secure visitor pod Tel: 01603 721618 PD LDA Holly Cottage Redlands House, 134 Reepham Road, Furze Hill House 32 The Street, Hindolveston, Dereham NR20 5BU Hellesdon, Norwich NR6 5PB 73 Happisburgh Road, Tel: 01263 862552 OP LDA MH YA For further information or to arrange a visit please contact the Manager North Walsham NR28 9HD e-mail : [email protected] Tel/Fax: 01603 427337 Homestead House Tel: 01692 502702 OP D 281 St Faiths Road, Old Catton, Gables, The Norwich NR6 7BQ 34 Church Road, Hoveton, Tel: 01603 486098 OP D Hickling House Norwich NR12 8UG Honeycomb Tel: 01603 784203 LDA MH YA We offer quality Dementia care in a cheerful Hill Farm House, Thorpe Market, Roughton, friendly atmosphere. Glendon House Norwich NR11 8TB * Specialist Dementia care 2 Carr Lane, Overstrand, Cromer NR27 0PS Tel: 01263 478188 LDA YA * Long and short term residents and respite care welcome Tel: 01263 578173 Advert page 96 OP D * Mostly single rooms, all with en-suite facilities Honeysuckle Cottage * COVID secure visitor pod * Pets by arrangement Glenholme The Street, Sutton, Norwich NR12 9RF * Full programme of activities with dedicated co-ordinator 20-22 Cabbell Road, Cromer NR27 9HX Tel: 01692 581070 OP PD LDA MH SI YA * 2 lounges, garden room, sun lounge, summer house, and dining room Tel: 01263 511101 OP LDA Ingham Old Hall Care Home Hickling House, Town Street, Hickling, Norfolk NR12 0AY Greenacres Sea Palling Road, Ingham, For further information or to arrange a visit please contact the Manager e-mail: [email protected] Tel/Fax: 01692 598372 64 The Street, Felthorpe, Norwich NR10 4DQ Norwich NR12 0TW Tel: 01603 754451 LDA Tel: 01692 580257 OP D
Norfolk Care Homes Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism High quality Residential and Dementia care in a “home from home” environment. User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs www.norfolkcarehome.co.uk Visit www.carechoices.co.uk for further assistance with your search for care 97 North Norfolk care homes continued Pet Friendly – see page 69 Advertisers are highlighted
Kensington Lodge Lyles House 5 Cabbell Road, Cromer NR27 9HU 7 The Street, Hindolveston, Dereham NR20 5AS Tel: 01263 514138 LDA Tel: 01263 861812 OP Kevlin House Magnolia Cottage 66-68 Norwich Road, 26 Sydney Road, Spixworth, Norwich, North Walsham NR28 0DX Norfolk NR10 3PG Tel: 01692 402355 OP D MH YA Tel: 01603 897764 LDA YA Keys Hill Park Maltings Care Home, The Park Road, Wroxham, Norwich NR12 8SB 103 Norwich Road, Fakenham NR21 8HH Tel: 01603 784203 OP LDA MH YA Tel: 01328 594019 Advert page 95 OP Kingsgate Residential Home Manor House 25-29 North Street, Sheringham NR26 8LW 18 Yarmouth Road, Blofield, Norwich NR13 4JS Tel: 01263 823114 OP Tel: 01603 713965 OP D Klair House Manor House, The 236 Wroxham Road, Sprowston, North Walsham Wood, Norwich NR7 8BE North Walsham NR28 0LU Tel: 01603 417617 LDA MH Tel: 01692 402252 Advert pages 90 & 91 OP D YA Lambert House Mary Chapman Court 36 Notridge Road, Bowthorpe, Norwich NR5 9BE Mary Chapman Close, Dussindale, Tel: 01603 749845 LDA SI YA Norwich NR7 0UD Tel: 01603 701188 OP Letheringsett Hall Holt Road, Holt NR25 7AR Meadows, The Tel: 01263 713222 OP Oak Farm House, Acle Road, South Walsham, Norwich NR13 6DD Lilas House Tel: 07961 383716 PD LDA MH SI YA 5 Cadogan Road, Cromer NR27 9HT Tel: 01263 510803 D PD LDA MH SI YA Middleton’s Lane 157 Middleton’s Lane, Limes, The Hellesdon NR6 5SF 16a Drayton Wood Road, Hellesdon, Tel: 01603 407138 OP PD LDA MH SI Norwich NR6 5BY Tel: 01603 510803 OP D Mill House & Cottages Great Ryburgh, Fakenham NR21 0ED Lindum Tel: 01328 829323 OP D 81 Norwich Road, Salhouse, Norwich NR13 6QQ Mount Residential Home, The Tel: 01603 722096 PD LDA Heydon Road, Aylsham, Norwich NR11 6QT Tel: 01263 734516 OP D MH YA Lulus 3 Tasman Drive, Mundesley, Munhaven Norwich NR11 8XH Munhaven Close, Mundesley, Norwich NR11 8AR Tel: 01263 478188 LDA YA Tel: 01263 720451 OP D
Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs
98 Search for care at www.carechoices.co.uk to find support in your area North Norfolk care homes continued Pet Friendly – see page 69 Advertisers are highlighted
NCC First Support – Benjamin Court Red Oaks Care Ltd Benjamin Court, Roughton Road, Cromer NR27 0EU The Oaks, The Rosery Mulbarton, Tel: 01263 511856 OP PD SI YA Norwich NR14 8AL Tel: 07885 390116 LDA YA NCC First Support Cawston Lodge Paul Engelhard Way, Cawston, Norwich, Redlands House Norfolk NR10 4FB 134 Reepham Road, Norwich NR6 5PB Tel: 01603 986300 YA Tel: 01603 427337 Advert page 96 OP D New Boundaries Group – 2 Lloyd Road Rookery, The Taverham, Norwich NR8 6LL Rookery Farm Road, Walcott, Norwich NR12 0PF Tel: 01603 869469 LDA Tel: 01692 650707 LDA YA New Boundaries Group – 329 Fakenham Road Rose Meadow Taverham, Norwich NR8 6LG 64 Yarmouth Road, North Walsham, Tel: 01603 867046 LDA Norwich NR28 9AU Tel: 01692 402345 OP New Boundaries Group – 331 Fakenham Road Taverham, Norwich NR8 6LG Rosedale House Tel: 01603 868880 LDA 9 Howards Hill, Cromer NR27 9BL Tel: 01263 519654 LDA MH SI New Dawn Dog Lane, Horsford, Norwich, Norfolk NR10 3DH Salcasa Tel: 01603 891533 PD LDA YA Coltishall Road, Buxton, Norwich NR10 5HB Tel: 01603 278268 D PD LDA MH SI YA Newhaven 19 Emerys Close, Northrepps NR27 0NE Scarborough House Tel: 01263 576873 LDA MH SI YA Clubbs Lane, Wells-next-the-Sea NR23 1DP Tel: 01328 710309 OP Old Rectory Care Home, The Norwich Road, Acle, Norwich NR13 3BX Shalimar Tel: 01493 751322 OP Beech Avenue, Taverham, Norwich NR8 6HP Tel: 01603 869713 LDA Old Rectory, The – Hevingham Cromer Road, Hevingham, Norwich NR10 5QU Shiels Court Care Home Tel: 01603 279238 PD LDA MH YA 4 Braydeston Avenue, Brundall, Norwich NR13 5JX Tel: 01603 712029 OP D YA Old Vicarage, The Norwich Road, Ludham, Shires, The Great Yarmouth NR29 5QA Bacton Road, North Walsham NR28 0RA Tel: 01692 678346 OP D Tel: 01692 402875 LDA YA Pinetops Shulas 66 The Street, Felthorpe, Norwich NR10 4DQ 9 Cadogan Road, Cromer NR27 9HT Tel: 01603 755531 LDA MH YA Tel: 01263 517195 OP D PD LDA MH SI YA Prime Life Ltd – 32 South Street St Brannocks 32 South Street, Sheringham NR26 8LL 7 Cromer Road, Mundesley, Norwich NR11 8BE Tel: 01263 824040 MH YA AD Tel: 01263 722469 LDA
Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs
Visit www.carechoices.co.uk for further assistance with your search for care 99 North Norfolk care homes continued Pet Friendly – see page 69 Advertisers are highlighted
St Mary’s Care Home Vicarage Road North Walsham Road, Crostwick, Norwich NR12 7BZ 13 Vicarage Road, Tel: 01603 898277 OP D Cromer NR27 9DQ Tel: 01263 514747 PD LDA MH YA Strawberry Field Mill Common Lane, Walcott, Norwich NR12 0PF Walsham Grange Tel: 01692 650707 LDA 81 Bacton Road, North Walsham, Norfolk NR28 0DN Tel: 01692 405818 OP D YA Sunnycroft Care Home 113-115 Fakenham Road, Taverham, Warren, The Norwich NR8 6QB 157a Wroxham Road, Sprowston, Tel: 01603 261957 OP D PD Norwich NR7 8AF Tel: 01603 294 648 Advert page 7 OP D Sydney House Brumstead Road, Stalham, Wensum Way Norwich NR12 9BJ 31 Wensum Way, Tel: 01692 580520 OP D Fakenham NR21 8NZ Tel: 01328 863440 OP PD LDA SI YA Tamar House 6 Vicarage Road, Cromer, Norfolk NR27 9DQ Westbrook House Tel: 01263 514370 OP D MH YA 21 Cabbell Road, Cromer NR27 9HY Tamarisk House Tel: 01263 512482 PD LDA MH SI YA 26 Holt Road, Horsford, Norwich, Norfolk NR10 3DD Tel: 01603 890737 LDA YA Whitehaven Residential Care Home 5 St Josephs Road, Sheringham NR26 8JA Treehaven Bungalows Tel: 01263 822706 OP LDA Sandy Lane, West Runton, Cromer NR27 9LT Willowdene – Thera East Anglia Tel: 01263 838613 PD LDA MH SI YA Market Street, Tunstead NR12 8EL Tel: 01603 737896 Advert page 73 OP LDA YA Treehaven Rants Sandy Lane, West Runton, Woodspring House Cromer NR27 9LT 43 Bridge Street, Fakenham NR21 9AX Tel: 01263 837538 PD LDA MH SI YA Tel: 01328 863753 OP D
Two School Cottages Worstead Lodge 4 The Street, Taverham, Norwich NR8 6TD 106 Cromer Road, North Walsham NR28 0NB Tel: 01603 262479 LDA Tel: 01692 403865 LDA YA
North Norfolk care homes with nursing
Brooklands Nursing & Residential Home Cascade (Charlton House) Costessey Lane, Drayton, 331A Drayton High Road, Norwich NR8 6HB Norwich NR6 5AA Tel: 0208 879 6550 OP D PD LDA MH SI Tel: 01603 405051 LDA MH YA
Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs
100 Search for care at www.carechoices.co.uk to find support in your area North Norfolk care homes with nursing continued Pet Friendly – see page 69 Advertisers are highlighted
Dussindale Park Oak Farm Bungalow 26 Mary Chapman Close, Dussindale, 1 Cedar Court, Fakenham Road, Taverham, Norwich NR7 0UD Norwich NR8 6BW Tel: 01603 701900 OP Tel: 01384 217900 PD SI YA Elsenham House Nursing Home Overbury House Nursing and Residential Home 49-57 Station Road, Cromer NR27 0DX 9 Staitheway Road, Wroxham, Norwich NR12 8TH Tel: 01263 513564 OP LDA MH YA Tel: 01603 782985 Advert pages 90 & 91 OP D Gryphon Place St David’s Nursing Home 36 Wroxham Road, Sprowston, Norwich NR7 8TY 52 Common Lane, Sheringham NR26 8PW Tel: 01603 406351 PD LDA MH Tel: 01263 822671 OP PD Halsey House St Michael’s Court Norwich Road, Cromer NR27 0BA St Michaels Avenue, Aylsham, Norwich NR11 6YA Tel: 01263 512178 OP D Tel: 01263 734327 OP PD SI YA Halvergate House Sun Court Nursing Home 58 Yarmouth Road, North Walsham NR28 9AU 1 Morris Street, Sheringham NR26 8JX Tel: 01692 500100 OP D PD LDA YA Tel: 01263 823295 OP D PD MH SI YA Heron Lodge Swanton House Care Centre 163 Norwich Road, Wroxham, Dereham Road, Swanton Novers NR24 2QT Norwich NR12 8RZ Tel: 01263 860226 OP D PD LDA MH YA Tel: 01603 782194 OP D PD YA Two Acres Care Home Mill House, The 212-216 Fakenham Road, Taverham, Mill Road, Horstead, Norwich NR12 7AT Norwich NR8 6QN Tel: 01603 737107 OP D YA Tel: 01603 867600 Advert page 73 OP D YA Oak Court Waterbank Road 321 Fakenham Road, Taverham, Norwich NR8 6LF 17 Waterbank Road, Sheringham NR26 8RB Tel: 01603 868953 PD SI YA Tel: 01263 822355 OP D PD LDA MH SI YA AD Oak Farm Woodland Care Home 276 Fakenham Road, Taverham, Norwich NR8 6AD 189 Woodland Road, Hellesdon, Norwich NR6 5RQ Tel: 01603 868953 PD YA Tel: 01603 787821 OP
Norwich care homes
Bay Tree House Broadland View Care Home 423 Unthank Road, Norwich NR4 7QB 147 Yarmouth Road, Thorpe St Andrew, Tel: 01603 503528 OP D Norwich NR7 0SA Tel: 01603 432050 OP D PD LDA Bishop Herbert House 34 Globe Place, See page 76 for a list of useful questions to ask Norwich NR2 2SG when looking at care homes with nursing. Tel: 01603 620710 OP PD MH SI YA
Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs
Visit www.carechoices.co.uk for further assistance with your search for care 101 Norwich care homes continued Pet Friendly – see page 69
Burlingham House Ellacombe Dell Corner Lane, North Burlingham, Ella Road, Norwich NR1 4BP Norwich NR13 4EQ Tel: 01603 519730 OP D PD SI Tel: 01603 270600 OP D YA Grays Fair Court Chiswick House 266 Dereham Road, New Costessey, 3 Christchurch Road, Norwich NR2 2AD Norwich NR5 0SN Tel: 01603 507111 OP Tel: 01603 819805 OP PD YA Corton House Harvey Lane City Road, Norwich NR1 3AP 9 Harvey Lane, Norwich NR7 0BG Tel: 01603 620119 OP Tel: 01603 304655 LDA YA Cromwell House Heathcote Cecil Road, Norwich NR1 2QJ 19-23 Unthank Road, Norwich NR2 2PA Tel: 01603 625961 OP Tel: 01603 625639 OP Cypress Lodge Highwater House 147a Yarmouth Road, Thorpe St Andrew, 104 Westwick Street, Norwich NR7 0SA Norwich NR2 4SZ Tel: 01603 409451 LDA Tel: 01603 766627 MH AD
Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs
102 Search for care at www.carechoices.co.uk to find support in your area Norwich care homes continued Pet Friendly – see page 69 Advertisers are highlighted
Hillcrest St John’s House 106 Thorpe Road, Thorpe, Norwich NR1 1RT Heigham Road, Advert page 102 & 106 Tel: 01603 626073 OP D YA Norwich NR2 3AT Tel: 01603 299 000 Kemps Place OP D PD SI Rackham Road, Norwich NR3 3JQ Talbots, The Tel: 01603 301090 MH YA 13-15 Constitution Hill, Norwich NR3 4HA Laurel Lodge Care Home Tel: 01603 789450 19 Ipswich Road, Norwich NR2 2LN OP LDA MH YA Tel: 01603 502371 OP Thomas Tawell House Livability John Grooms Court 106 Magpie Road, Norwich NR3 1JH 215 Sprowston Road, Norwich NR3 4HX Tel: 01603 573000 Advert below OP SI Tel: 01603 429400 PD LDA MH SI YA Walnuts, The Mayflower Court 9 Earles Gardens, Norwich, 93 The Meadows, Ladysmock Way, Norwich NR5 9BF Norfolk NR4 7SH Tel: 01603 250601 Tel: 01603 594060 OP D YA MH YA Mountfield Whitehall Lodge Residential Home Millcroft, Norwich NR3 3LS 56-112 Whitehall Road, Norwich NR2 3EW Tel: 01603 576180 OP D YA Tel: 01603 618332 OP YA Old Vicarage, The 85 Silver Road, Norwich NR3 4TF Tel: 01603 767578 OP LDA MH YA Omnia 50 Sale Road, Norwich NR7 9TP Tel: 01603 432457 Thomas Tawell House in Norwich MH is Vision Norfolk’s residential home offering specialist care for those living with sight loss Point House Call 01603 573000 or visit visionnorfolk.org.uk Sprowston Road, Norwich NR3 4QN Rated ‘Good’ by the Quality Care Commission Tel: 01603 427249 LDA
Norwich care homes with nursing
Cascade (Cohen House) Hawthorns Care Home, The 55 Norwich Road, Norwich NR5 0EQ 270 Unthank Road, Norwich NR2 2AJ Tel: 01603 479740 LDA MH YA Tel: 01603 452302 OP D PD YA Cavell Court Ivy Court 140 Dragonfly Lane, Cringleford, Norwich NR4 7SW Ivy Road, Norwich NR5 8BF Tel: 0333 321 1980 OP D PD MH YA Tel: 0808 202 0478 Advert page 70 OP D PD YA Church Green Lodge Advert inside front cover Aslake Close, Norwich NR7 8ET For information on different types of care home, Tel: 01603 411855 OP D PD LDA MH SI YA see page 69.
Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs
Visit www.carechoices.co.uk for further assistance with your search for care 103 Norwich care homes with nursing continued Pet Friendly – see page 69 Advertisers are highlighted
Larchwood Nursing and Residential Home Twin Oaks Nursing Home 133 Yarmouth Road, Thorpe St Andrew, 1 Hudson Way, Chapel Break, Norwich NR5 9NJ Norwich NR7 0RF Tel: 01603 743195 OP PD Tel: 01603 437358 OP D PD YA Woodside House Woodside Road, St Clements Nursing Home Norwich NR7 9XJ 170 St Clements Hill, Norwich NR3 4DG Tel: 01603 294 649 Advert page 7 OP D PD YA Tel: 01603 858980 OP D
South Norfolk care homes
Acorn Park Adult Services Brooke House Andrews Furlong, Mill Road, Brooke Gardens, The Street, Norwich NR15 1JH Banham, Norwich NR16 2HU Tel: 01508 558359 OP D MH YA Tel: 01953 888656 LDA YA Bungay House Alexander Court 8 Yarmouth Road, Broome, Bungay NR35 2PE Raymond Street, Thetford IP24 2EA Tel: 01986 895270 OP D MH Tel: 01842 753466 OP D Carleton House Care Home Ashill Lodge Care Home Rectory Road, East Carleton, Watton Road, Ashill, Thetford IP25 7AQ Norwich NR14 8HT Tel: 01760 440433 OP D Tel: 01508 570451 OP D PD SI Beauchamp House Claxton House Proctor Road, Chedgrave, Norwich NR14 6HN Church Lane, Claxton, Norwich NR14 7HY Tel: 01508 480312 Tel: 01508 520755 OP D MH YA LDA YA Cresta Lodge Beeches, The Bungay Road, Poringland, West Harling Road, East Harling, Norwich NR16 2NP Norwich NR14 7NA Tel: 01953 717584 OP D Tel: 01508 492775 OP D Bilney Hall Croft, The East Bilney, Dereham NR20 4AL 17 Croft Lane, Diss IP22 4NA Tel: 01362 860246 Advert pages 90 & 91 OP D Tel: 01379 651666 LDA
Culrose House Dickleburgh, Norfolk, IP21 4NS • Personal long-term, respite, short breaks and convalescent care. • Country settings overlooking Dickleburgh moors. • Personalised care to meet individual needs of our residents. • Modern facilities – home cooked meals Tel: 01379 778250 • Web: www.culrosehouse.co.uk
Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs
104 Search for care at www.carechoices.co.uk to find support in your area South Norfolk care homes continued Pet Friendly – see page 69 Advertisers are highlighted
Culrose Residential Home Hethersett Hall Norwich Road, Dickleburgh, Diss IP21 4NS Hethersett, Norwich NR9 3AP Tel: 01379 778250 Advert page 104 OP YA Tel: 01603 294 628 Advert page 7 OP D YA De Lucy House Heywoods Grange 40 Victoria Road, Diss IP22 4HZ Burston Road, Diss IP22 5SX Tel: 01379 671333 OP D PD SI Tel: 01379 652265 LDA Dorrington House (Dereham) High Oaks 28 Quebec Road, Dereham NR19 2DR Rectory Road (Hall Green), Gissing, Tel: 01362 693070 OP D Diss IP22 5UU Tel: 01379 674456 Dorrington House (Watton) OP MH YA 73 Norwich Road, Watton IP25 6DH Hill Barn Tel: 01953 883882 OP D Church Lane, Sparham, Eckling Grange Norwich NR9 5PP Norwich Road, Dereham NR20 3BB Tel: 01362 688702 OP Tel: 01362 692520 OP D SI Hill Grove Fairland House 1 Colney Lane, Cringleford, Station Road, Attleborough NR17 2AS Norwich NR4 7RE Tel: 01953 452161 OP Tel: 01603 504337 OP D Feltwell Lodge Hill House Lodge Road, Feltwell IP26 4DR Station Road, Pulham St Mary, Diss IP21 4QT Tel: 01366 728282 OP D Tel: 01379 608209 LDA Fenners Farm House Hollies and Hollies Lodge, The Fersfield Road, Fersfield, Brick Kiln Lane, Morningthorpe, Diss IP22 2AW Norwich NR15 2LH Tel: 01379 687269 OP D LDA YA Tel: 01508 530540 LDA MH YA Harker House Kalmia & Mallow Flowerpot Lane, Long Stratton, Dereham Road, Watton, Norwich NR15 2TS Thetford IP25 6HA Tel: 01508 530777 OP D YA Tel: 01953 884597 LDA YA
Search for care in your area
www.carechoices.co.uk • Find care providers quickly and easily • Search by location and care need • Information on care quality • Links to inspection reports With so many providers to choose from, • Additional information, photos and web links where do you start? • Brochure requests
Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs
Visit www.carechoices.co.uk for further assistance with your search for care 105 South Norfolk care homes continued Advertisers are highlighted
Kittens Lane Lynfield 5 Kittens Lane, Loddon, Norwich NR14 6JU 22 Norwich Road, Ditchingham, Tel: 01508 528163 OP LDA YA Bungay NR35 2JL Tel: 01986 897196 OP LDA YA Lancaster House 2 Portal Avenue, Watton, Thetford IP25 6HP Maple Tree Care Ltd Tel: 01953 883501 OP D MH YA 2 Epsom Gardens, Dereham NR19 1TY Tel: 01362 697124 PD LDA SI YA Laurels Care Home, The West Carr Road, Attleborough NR17 1AA Mayfields Care Home, The Tel: 01953 455427 OP D PD MH Swan Lane, Tharston, Long Stratton, Norwich NR15 2UY Lincoln House Care Home Tel: 01508 535 500 Advert below OP D Woodgate Lane, Swanton Morley, Dereham NR20 4LT Melton House Care Home Tel: 01362 637598 Advert below OP PD 47 Melton Road, Wymondham NR18 0DB Tel: 01953 606645 OP D PD YA Link House Links View, Sandy Lane East, Merle Boddy House Dereham NR19 2ED 55 Norwich Road, Dereham NR20 3AX Tel: 01362 696888 LDA YA Tel: 01362 694643 LDA
With a little help from my friends At Castlemeadow Care, we’re not just carers, we’re friends – and sometimes our friends need a little help. That’s why we personalise each day to meet the individual needs of our residents and their families. And hearing their laughter is music to our ears.
1:58/2:45 WITH A LITTLE HELP FROM MY FRIENDS – THE BEATLES www.castlemeadowcare.co.uk
St John’s House NORWICH 01603 299 000 The Paddocks SWAFFHAM 01760 722 920 Wyndham House KINGS LYNN 01553 631 386 HALESWORTH 01986 872125 LONG STRATTON 01508 535 500 Lincoln House SWANTON MORLEY 01362 637 598 Woodgate Park SWANTON MORLEY 01362 620 016
RESIDENTIAL CARE | NURSING CARE | DEMENTIA CARE | RETIREMENT LIVING | RESPITE CARE | SHORT BREAKS
Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs
106 Search for care at www.carechoices.co.uk to find support in your area South Norfolk care homes continued Pet Friendly – see page 69 Advertisers are highlighted
Moorings, The Royal Mencap Society – 6 Lamberts (Foxglove) Church Road, Earsham, Bungay NR35 2TJ 6 Lamberts, Thetford IP24 2EE Tel: 01986 892269 OP D Tel: 01842 766156 OP D PD LDA MH SI YA Nightingale Care Home Royal Mencap Society – 22 Lamberts (Daisy) Church Lane, Welborne, Dereham NR20 3LQ 22 Lamberts, Thetford IP24 2EE Tel: 01362 850329 OP D Tel: 01842 755885 OP D PD LDA MH SI YA Northfields Royal Mencap Society 49a Northfields, West Earlham, – Woodlands Residential Home Norwich NR4 7ES 51a Elm Road, Thetford IP24 3HS Tel: 01603 458865 PD LDA SI Tel: 01842 751241 LDA YA Oak House Roydon Road 10a Victoria Road, Diss IP22 4HE 27 Roydon Road, Diss IP22 4LN Tel: 01379 644444 LDA SI YA Tel: 01379 652673 LDA Oak Trees (Respite) SENSE Holmlea 26 Norfolk Drive, Attleborough NR17 1QW 53a Shipdham Road, Toftwood, Tel: 01953 457774 OP LDA YA Dereham NR19 1JL Oaklands Tel: 01362 854165 LDA SI Norwich Road, Scole, Diss IP21 4EE Shipdham Manor Tel: 01379 740646 OP D MH Chapel Street, Shipdham IP25 7LB Oaklands – Thera East Anglia Tel: 01362 820939 Advert pages 90 & 91 OP D YA Burgate Lane, Alpington, Norwich NR14 7NP Springfield House Tel: 07500 085111 Advert page 73 OP LDA YA 89 Norwich Road, Barnham Broom, Oaks & Woodcroft, The Norwich NR9 4BU 2a Dereham Road, Mattishall, Tel: 01692 407549 LDA YA Dereham NR20 3AA St Edmunds Tel: 01362 858040 LDA YA Surrogate Street, Attleborough NR17 2AW Olive House Tel: 01953 452011 OP Olive Avenue, Newton Flotman, Norwich NR15 1PF St Elmos Tel: 01508 471718 Advert pages 90 & 91 OP 7 Edenside Drive, Attleborough NR17 2EL Quebec Hall Ltd Tel: 01953 457016 LDA MH YA Quebec Road, Dereham NR19 2QY St Leonards Court Tel: 01362 692504 OP 6 St Leonards Street, Red House Residential Home Mundford IP26 5HG Norwich Road, Kilverstone, Thetford IP24 2RF Tel: 01842 878225 Advert pages 90 & 91 OP D YA Tel: 01842 753122 OP D St Mary’s Residential Care Home Redgate House Residential Home Market Place, New Buckenham, Green Lane, Thetford IP24 2EZ Norwich NR16 2AN Tel: 01842 800400 OP D YA Tel: 01953 860956 OP D
Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs
Visit www.carechoices.co.uk for further assistance with your search for care 107 South Norfolk care homes continued Pet Friendly – see page 69 Advertisers are highlighted
St Nicholas House Willows, The Littlefields, Dereham NR19 1BG Muriel Kenny Court, Hethersett NR9 3EZ Tel: 01362 692581 OP D YA Tel: 01603 814915 LDA Taylor Road Willows, The 7a Taylor Road, West Earlham, School Lane, Besthorpe, Attleborough NR17 2LH Norwich NR5 8LZ Tel: 01953 451542 LDA YA Tel: 01603 259916 PD LDA SI Windmill House Walnut House Browick Road, Wymondham NR18 0QW 49 Norwich Road, Dereham NR20 3AS Tel: 01953 607651 OP D PD SI Tel: 01362 698762 LDA Woodstock Care Home Ltd Westfield House The Green, Gressenhall, 12 Westfield Road, Toftwood, Dereham NR19 1JB Dereham NR20 4DT Tel: 01362 697828 LDA YA Tel: 01362 860861 OP D SI Whitstone House York House 49 Norwich Road, Dereham NR20 3AS 47 Norwich Road, Dereham NR20 3AS Tel: 01362 698762 LDA YA Tel: 01362 697134 OP
South Norfolk care homes with nursing
All Hallows Neuro Rehabilitation Centre Hassingham House Care Centre Station Road, Ditchingham, Bungay, Hardingham Street, Hingham NR9 4JB Suffolk NR35 2QL Advert page 72 Tel: 0844 472 5173 OP D PD LDA MH SI YA Tel: 01604 864466 OP D PD SI YA Lincoln House Care Home Brooklyn House Nursing Home Woodgate Lane, Swanton Morley, Dereham NR20 4LT Queen’s Road, Tel: 01362 637 598 Advert page 106 OP PD Attleborough NR17 2AG Oak Manor Nursing Home Tel: 01953 455789 Advert page 70 OP D Dereham Road, Scarning, Dereham NR19 2PG Buckingham Lodge Care Home Tel: 0808 223 5528 Advert page 70 OP D Buckingham Close, Carbrooke, Oakwood House Care Home Thetford IP25 6WL Old Watton Road, Colney, Norwich NR4 7TP Tel: 01953 858750 OP D YA Tel: 01603 250101 OP D PD SI Ford Place Nursing Home Pastures, The Ford Street, Thetford IP24 2EP 1-4 The Pastures, Yarmouth Road, Hales NR14 6AB Tel: 01842 755002 OP D Tel: 01508 486045 OP PD LDA SI YA Grove, The – Care Home with Nursing Sanford House Nursing Home Physical Disabilities Danesfort Drive, Swanton Road, Scotts Hill, East Carleton, East Dereham NR19 2SD Norwich NR14 8HP Tel: 01362 690790 Advert page 70 OP D PD Tel: 01508 570279 OP PD YA
Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs
108 Search for care at www.carechoices.co.uk to find support in your area South Norfolk care homes with nursing continued Pet Friendly – see page 69 Advertisers are highlighted
Saxlingham Hall Nursing Home Trees Nursing Home The Green, Saxlingham Nethergate, 12 Candlers Lane, Harleston IP20 9JA Norwich NR15 1TH Tel: 01379 853919 OP PD Tel: 01508 499225 Advert pages 90 & 91 OP PD SI Walcot Hall Nursing Home Sutherlands Nursing Home Walcot Green, Diss IP22 5SR 136 Norwich Road, Wymondham NR18 0SX Tel: 01379 641030 Advert pages 90 & 91 OP PD SI Tel: 01953 600900 OP D PD LDA YA Thorp House See the checklist on page 71 for useful Church Road, Griston, Thetford IP25 6QA suggestions of questions to ask when looking at care homes. Tel: 01953 881786 OP D MH YA
West Norfolk care homes
Adrian Lodge Coralyn House 19 Gaywood Road, King’s Lynn PE30 1QT 12 Glebe Avenue, Hunstanton PE36 6BS Tel: 01553 760347 MH Tel: 01485 535999 LDA
Anchorage, The Crown Rest Home, The 78 Wootton Road, Gaywood, Station Road, Little Dunham, King’s Lynn PE32 2DJ King’s Lynn PE30 4BS Tel: 01760 722039 OP PD SI Tel: 01452 535360 OP D LDA MH SI YA Delph House Ashville House Wisbech Road, Welney, Wisbech PE14 9RQ Fairfield Road, Downham Market PE38 9ET Tel: 01354 610300 OP D PD SI YA Tel: 01366 383428 OP Diamond House Bennett Street, Downham Market, Beach View Norfolk PE38 9EJ 2 Lincoln Square, Hunstanton PE36 6DL Tel: 01366 385100 OP D YA Tel: 01485 535328 OP PD YA Docking House Briar House Station Road, Docking, King’s Lynn PE31 8LS Losinga Road, King’s Lynn PE30 2DQ Tel: 01485 518243 OP D Tel: 01553 760500 OP D Driftwood House Burman House Lynn Road, Hunstanton PE36 5HL Mill Road, Terrington St John, Wisbech PE14 7SF Tel: 01485 532241 OP Tel: 01945 880464 OP D Fridhem Rest Home Close, The 79 Station Road, Heacham, King’s Lynn PE31 7AB 53 Lynn Road, Snettisham, King’s Lynn PE31 7PT Tel: 01485 571455 OP D Tel: 01485 540041 OP D Gables Residential Home, The Coopers Mill 22 Post Office Road, Dersingham, Mill Road, Walpole Highway, Wisbech PE14 7QJ King’s Lynn PE31 6HS Tel: 01945 880020 LDA SI YA Tel: 01485 540528 OP YA
Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs
Visit www.carechoices.co.uk for further assistance with your search for care 109 West Norfolk care homes continued Pet Friendly – see page 69
Gorselands Residential Home Norfolk Lodge 25 Sandringham Road, Hunstanton PE36 5DP 32 King’s Lynn Road, Tel: 01485 532580 OP D Hunstanton PE36 5HT Tel: 01485 532383 OP D Hickathrift House 217 Smeeth Road, Marshland St James, Park House Hotel – Care Home with Nursing Wisbech PE14 8JB Physical Disabilities Tel: 01945 430636 OP D YA Sandringham, King's Lynn, Norfolk PE35 6EH Tel: 01485 543000 OP PD LDA SI YA High Haven Howdale Road, Downham Market PE38 9AG Phoenix House Tel: 01366 858670 OP D 6 Lynn Road, Snettisham, King’s Lynn PE31 7LP Iceni House Tel: 01485 544415 LDA Jack Boddy Way, Swaffham PE37 7HJ Tel: 01760 720330 OP D YA Portland Street 12-14 Portland Street, King’s Lynn Residential Home King’s Lynn PE30 1PB Kettlewell Lane, King’s Lynn PE30 1PW Tel: 01553 769091 MH Tel: 01553 769098 OP D PD YA Rebecca Court Linden Court 9 Staithe Road, Heacham, King’s Lynn PE31 7EF Church Walk, Watton IP25 6ET Tel: 01485 570421 OP D LDA MH SI Tel: 01953 881753 OP D MH YA Sheiling, The Mallards, The Squires Hill, Marham, King’s Lynn PE33 9JT 161 Wootton Road, King’s Lynn PE30 4DW Tel: 01760 337731 LDA YA Tel: 01553 676004 LDA Somerset Villa Mandalay 19 Austin Street, Hunstanton PE36 6AJ The Street, Marham PE33 9HP Tel: 01485 533081 OP D Tel: 01760 444175 PD LDA YA Summerville House Manton House Fenway, Heacham, King’s Lynn PE31 7BH 5-7 Tennyson Avenue, King’s Lynn PE30 2QG Tel: 01485 572127 OP D Tel: 01553 766135 OP D YA Terrington Lodge Merrimore House 2 Lynn Road, Terrington St Clements, 39 Avenue Road, Hunstanton PE36 5HW King’s Lynn PE34 4JX Tel: 01953 880417 PD LDA MH SI Tel: 01553 829605 OP D Mill House Victoria Hall Litcham Road, Gayton, King’s Lynn PE32 1PQ New Road, Shouldham, Tel: 01553 636654 MH King’s Lynn PE33 0DF Tel: 01366 347525 OP D YA Nightingale Lodge 8 Austin Street, Westfields Hunstanton PE36 6AL Westfield Road, Swaffham PE37 7HE Tel: 01485 533590 OP Tel: 01760 721539 OP
Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs
110 Search for care at www.carechoices.co.uk to find support in your area West Norfolk care homes continued Pet Friendly – see page 69 Advertisers are highlighted
Winchley Home Wootton Road, 244 Rectory Lane, West Winch, King’s Lynn PE33 0NR King’s Lynn PE30 3BH Tel: 01553 841582 D Tel: 01553 676004 LDA YA
Woodlands Wyndham House Care Grimston Road, South Wootton, Manor Road, North Wootton, King’s Lynn PE30 3HU King’s Lynn PE30 3PZ Tel: 01553 631 386 Advert page 106 Tel: 01553 672076 OP D D
West Norfolk care homes with nursing
Amberley Hall Care Home Meadow House Nursing Home 55 Baldock Drive, King’s Lynn PE30 3DQ Norwich Road, Tel: 01553 670600 OP D PD YA Swaffham PE37 8DD Tel: 01760 725146 Advert pages 90 & 91 OP PD YA Downham Grange Clackclose Road, Downham Market PE38 9PA Millbridge Care Home Tel: 01366 387054 OP 4 Lynn Road, Heacham, King’s Lynn PE31 7HY Faro Lodge Advert inside front cover Tel: 01485 570349 OP D PD SI YA Galyon Road, King’s Lynn PE30 3YE Tel: 01553 679233 OP D PD LDA MH SI YA Paddocks Care Home, The 45 Cley Road, Goodwins Hall Care Home Swaffham PE37 7NP Goodwins Road, King’s Lynn PE30 5PD Tel: 01760 722 920 Advert page 106 OP D Tel: 01553 777994 OP D PD YA Holmwood House Care Centre 40 White Cross Road, Swaffham, King’s Lynn PE37 7QY Tel: 01760 724404 OP D PD SI YA Lower Farm Care Home with Nursing 126 Grimston Road, South Wootton, King’s Lynn PE30 3PB Tel: 01553 671027 OP D PD SI YA
Search for care in your area
www.carechoices.co.uk • Find care providers quickly and easily • Search by location and care need • Information on care quality • Links to inspection reports With so many providers to choose from, • Additional information, photos and web links where do you start? • Brochure requests
Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs
Visit www.carechoices.co.uk for further assistance with your search for care 111 Index
Home support providers Advertisers in bold A Christies Care West Norfolk 35 Fisher Healthcare Clarity Homecare (Norwich) 37 East Anglia Ltd 37 Able Care Agency Ltd 35 Clark James HomeCare FitzRoy Support About with Friends 35 – Norwich 37 – Bainbridge Close 39 Addocare Scole 35 Compkey Healthcare Ltd 37 FitzRoy Support at Home Affinity Trust – Domiciliary Norfolk 39 Complete Caring Ltd 37 Care Agency – Norfolk 35 Florence House 39 Connie’s Care Services Ltd 37 Agincare UK Ltd 35 Fortress Care Services 39 Ambient Support Ltd D Fuchsia Homecare Gorleston 39 – East Anglia Domiciliary Daybreak Support Services 37 Care Branch 35 Fuchsia Homecare Norwich 39 Dedicated Care East Anglia Ltd 37 Ambition Community Dell Care 37 G Healthcare 35 Dimensions East Anglia Gentle Folk Community Care 39 Anna Rosa Care 35 Domiciliary Care Office 37 Georgina House Apollo Home Healthcare Ltd Doughty’s 37 Domiciliary Care Agency 39 – East Anglia Office 35 Go Smart Care 39 Apple Homecare 35 E Grays Fair Court 39 Argyll Care 35 Eagles Recruitment and Healthcare 37 Great Hospital Domiciliary Availl (Norwich) 35 Service, The 39 Eaton Home Care Ltd 37 Aylsham Homecare 35 Guild Healthcare 39 Elite Care B – Cromer 37 H BB Healthcare 35 – Great Yarmouth 37 Hales Group Ltd – Norwich 39 Better Healthcare Services Errand Plus and Hales Group Ltd – Thetford 39 (Norwich) 35 Personal Services 37 Bluebell Support Services 35 Ever Care Ltd 37 Heart to Heart Home Care Agency 39 Bluebird Care (Norwich & Extra Care Home Services Ltd 37 North Norfolk) 35 Extra Hands of Heacham Ltd Helping Hands North Norfolk 39 C – Broadland Office 37 Helping Hands Norwich 39 Extra Hands of Heacham Ltd Hive, The 39 Care Company UK Ltd, The 35 – Heacham Office 37 Home Instead Senior Care 39 Caremark Norwich 35 F Home Team, The 39 Carers Elite Ltd 35 Fairway House 37 Honeycomb (DCA) 40 Carewatch (Norfolk) 35 Faith Community Healthcare 37 Caring First Homecare Ltd I First Choice Home Care (Norwich) 35 I Care Service 40 - Harleston 37 Caring Together 35 - Norwich 37 Independence Matters C.I.C. Cera – Norwich 35 - Snetterton 37 – Floating Support City 40
112 Search for care at www.carechoices.co.uk to find support in your area Home support providers continued Advertisers in bold Independence Matters C.I.C. – King’s Lynn Supported N R Living 40 NCC First Support – Eastern 41 Red House Residential Home 43 Independence Matters C.I.C. NCC First Support – Northern 41 Riseup Healthcare Ltd 43 – Long Stratton Supported NCC First Support – Norwich 41 Living 40 Royal Mencap Society NCC First Support – Southern 41 - Norfolk Domiciliary Care Independence Matters C.I.C. – Norwich Supported Living 40 NCC First Support – Western 41 Agency 43 Independence Matters C.I.C. NCC Swift Response 41 S – Personal Assistant Service Newcross Healthcare Solutions East 40 Saxon House 43 Ltd (East Anglian & Essex Independence Matters C.I.C. Service) 41 South Norfolk Carers Ltd 43 – Personal Assistant Service Nightingale Homecare Norfolk Squirrels 43 North 40 (Brooke) 41 Independence Matters C.I.C. Sunrise Healthcare Ltd 43 Nightingale Homecare Norfolk – Personal and Community Support Me at Home 43 Support Services 40 (Norwich) 41 Swanton Community Support 43 Insignia Healthcare (Norwich) 40 Norfolk Affinity Care Services Ltd 41 InVent Health Ltd 40 T Norvic Healthcare Anglia 41 K Taylor Care Norfolk 43 Nouveau Care 41 Kare Plus Norwich 40 Thornage Hall NR Care Head Office 41 Keys Hill Park 40 Independent Living 43 Kingsley Home Care O Total Care Norfolk 44 Services Ltd 40 Old Maltings, The 41 Trust Care Agency 44 L P U Leaf Care Services Patina’s Homecare Services 43 – Great Yarmouth 40 Ur Choice Care Ltd 44 – Norwich 40 PCT Care Services Ltd Head Office 43 V M Phoenix Homecare Voyage (DCA) Norfolk 44 MaK Healthcare 40 (Norfolk) Ltd 43 Manorcourt Care (Norfolk) Ltd Premier Homecare 43 W – Norwich 40 Westminster Homecare Ltd Prestbury Care Providers 43 Manorcourt Home Care (Norwich) 44 – Swaffham 40 Prestige Nursing Norwich 43 Woodgate Park 44 Manorcourt Homecare Prevail Healthcare 43 – Watton 40 Pride Home Care 43 Y Mears Care – King’s Lynn 40 Progress House 43 Your Care and Support Mid Norfolk Mencap Community Norfolk 44 Support Services 40 Provider Services HQ 43 Mill Lodge 40 Pure Heart Homecare Ltd 43 Yourlife (Hunstanton) 44 MUTEURO Ltd 41 Purely Care 43 Your Life (Norwich) 44
Visit www.carechoices.co.uk for further assistance with your search for care 113 Care homes/care homes with nursing Advertisers in bold Broadland House Residential Church Green Lodge 103 A Care Home 92 Claremont Nursing Home 94 Abbottswood Lodge 94 Broadlands Park Residential Clarence House Care Home 95 Acorn Park Adult Services 104 Care Home 95 Claxton House 104 Adrian Lodge 109 Broadland View Care Home 101 Close, The 109 Ailwyn Hall 94 Broadview 92 Coach House SBDP1 Ltd, The 92 Brooke House 104 Alexander Court 104 Coopers Mill 109 Brooklands Nursing All Hallows Neuro & Residential Home 100 Coralyn House 109 Rehabilitation Centre 108 Brooklodge 95 Corton House 102 Amberley Hall Care Home 111 Brooklyn House Nursing Cranleigh 95 Amethyst Lodge 92 Home 108 Cranmer House 95 Anchorage, The 109 Buckingham Lodge Care Cresta Lodge 104 Ashfields 94 Home 108 Creswick House 95 Bungay House 104 Ashill Lodge Care Home 104 Croft, The 104 Burgh House Residential Ashville House 109 Care Home Ltd 92 Cromwell House 102 Ashwood House – Norwich 94 Burlingham House 102 Crossways 95 Avery Lodge Residential Home 92 Burman House 109 Crown Rest Home, The 109 Aylsham Manor, The 94 C Culrose Residential Home 105 Cygnet House 92 B Callum House 95 Cypress Lodge 102 Badgers Wood 94 Care Management Group – Magnolia Cottage 95 Bay Tree House 101 D Care Management Group Dalmeny House 97 Beach View 109 – New Dawn 95 Decoy Farm 94 Beauchamp House 104 Care Management Group Delph House 109 Beeches, The 104 – Tamarisk House 95 De Lucy House 105 Carleton House Care Home 104 Belvoir House 94 Diamond House 109 Casarita 95 Bilney Hall 104 Diana Lodge 92 Cascade (Charlton House) 100 Bishop Herbert House 101 Docking House 109 Cascade (Cohen House) 103 Boundary House 94 Dorrington House (Dereham) 105 Cavell Court 103 Brackendale House 94 Dorrington House (Watton) 105 Chiswick House 102 Briar House 109 Dorrington House (Wells) 97 Church Farm Residential Broadacres Care Home 94 Care Home 92 Downham Grange 111
114 Search for care at www.carechoices.co.uk to find support in your area Care homes/care homes with nursing continued Advertisers in bold Drayton Wood 97 Glendon House 97 High Oaks 105 Driftwood House 109 Glenholme 97 Highwater House 102 Dussindale Park 101 Goodwins Hall Care Home 111 Hill Barn 105 E Gorselands Residential Home 110 Hillcrest 103 Grays Fair Court 102 Hill Grove 105 Ealing House Residential Care Home 92 Greenacres 97 Hill House 105 Eastlands Care Home 97 Grenville Court Care Home 97 Hollies and Hollies Lodge, The 105 Eckling Grange 105 Gresham Care Home 94 Holly Cottage 97 Ellacombe 102 Grove, The – Care Home with Nursing Physical Holmwood House Elms Residential Disabilities 108 Care Centre 111 Care Home, The 92 Gryphon Place 101 Homestead House 97 Elsenham House Nursing Home 101 H Honeycomb 97 Honeysuckle Cottage 97 Eversley Nursing Home 94 Hales Lodge 92 F Halsey House 101 I Fairland House 105 Halvergate House 101 Iceni House 110 Faldonside Lodge 97 Harker House 105 Iceni Lodge 92 Faro Lodge 111 Harvey Lane 102 Ingham Old Hall Care Home 97 Feltwell Lodge 105 Hassingham House Ivy Court 103 Care Centre 108 Fenners Farm House 105 Ivydene Residential Home 92 Hawthorns Care Home, The 103 Field View 97 Hazeldown Care Home 97 J Florence House 92 Joseph House 92 Heathcote 102 Ford Place Nursing Home 108 Heathers Nursing Home, The 94 K Foxhill 97 Heath Farm House Care Centre 97 Kalmia & Mallow 105 Fridhem Rest Home 109 Hellesdon Bungalows 97 Kemps Place 103 Furze Hill House 97 Heronlea Residential Home 97 Kensington Lodge 98 G Heron Lodge 101 Kevlin House 98 Gables Residential Home, Hethersett Hall 105 Keys Hill Park 98 The 109 Heywoods Grange 105 Kingsgate Residential Home 98 Gables, The Hickathrift House 110 King’s Lynn Residential Home 110 (Great Yarmouth) 92 Hickling House 97 Kittens Lane 106 Gables, The (Norwich) 97 High Haven 110 Klair House 98
Visit www.carechoices.co.uk for further assistance with your search for care 115 Care homes/care homes with nursing continued Advertisers in bold Maple Tree Care Ltd 106 New Boundaries Group L – 329 Fakenham Road 99 Marine Court Lambert House 98 Residential Home 93 New Boundaries Group Lancaster House 106 – 331 Fakenham Road 99 Marrams 93 New Dawn 99 Larchwood Nursing and Martham Lodge Residential Home 104 Residential Care Home 93 Newhaven 99
Laurel Lodge Care Home 103 Mary Chapman Court 98 Nightingale Care Home 107
Laurels Care Home, The 106 Mayfields Care Home, The 106 Nightingale Lodge 110
Leaf Park Dementia Village 92 Mayflower Court 103 Norfolk Lodge 110
Letheringsett Hall 98 Meadow House Northfields 107 Lilas House 98 Nursing Home 111 O Meadows, The 98 Limes, The 98 Oak Court 101 Melton House Care Home 106 Lincoln House Care Oak Farm 101 Home 108 Merle Boddy House 106 Oak Farm Bungalow 101 Linden Court 110 Merrimore House 110 Oak House 107 Lindum 98 Middleton’s Lane 98 Oak Manor Nursing Home 108 Link House 106 Millbridge Care Home 111 Oak Trees (Respite) 107 Livability John Grooms Court 103 Mill House 110 Oaklands 107 Mill House & Cottage 98 Lower Farm Care Home Oaklands – Thera East Anglia 107 with Nursing 111 Mill House, The 101 Oaks & Woodcroft, The 107 Lulus 98 Mill Lodge 93 Oakwood House Care Home 108 Lydia Eva Court 92 Moorings, The 107 Old Rectory Care Home, The 99 Lyles House 98 Mountfield 103 Old Rectory, The 93 Lynfield 106 Mount Residential Home, The 98 Old Rectory, The – Hevingham 99 M Munhaven 98 Old Vicarage, The 103 Magnolia Cottage 98 N Old Vicarage, The 99 Olive House 107 Mallards, The 110 NCC First Support Maltings Care Home, The 98 – Benjamin Court 99 Oliver Court 93
Mandalay 110 NCC First Support Omnia 103 Cawston Lodge 99 Manor House 98 Orchards Residential Nelson Lodge 93 Care Home, The 93 Manor House, The 98 New Boundaries Group Overbury House Nursing and Manton House 110 – 2 Lloyd Road 99 Residential Home 101
116 Search for care at www.carechoices.co.uk to find support in your area Care homes/care homes with nursing continued Advertisers in bold P Roydon Road 107 St Michael’s Court 101 St Nicholas House 108 Paddocks Care Home, The 111 S Strawberry Field 100 Park House 93 Salcasa 99 Summerville House 110 Park House Hotel Salisbury Residential Home 93 – Care Home with Nursing Sun Court Nursing Home 101 Sanford House Physical Disabilities 110 Nursing Home 108 Sunnycroft Care Home 100 Pastures, The 108 Sapphire House 93 Sunnyside 93 Phoenix House 110 Saxlingham Hall Nursing Sutherlands Nursing Home 109 Pine Lodge 94 Home 109 Swanrise 93 Pinetops 99 Scarborough House 99 Swanton House Care Centre 101 Point House 103 SENSE Holmlea 107 Sydney House 100 Portland Street 110 Shalimar 99 T Prime Life Ltd Sheiling, The 110 – 32 South Street 99 Talbots, The 103 Shiels Court Care Home 99 Tamar House 100 Q Shipdham Manor 107 Tamarisk House 100 Quebec Hall Ltd 107 Shires, The 99 Taylor Road 108 R Shulas 99 Terrington Lodge 110 Rebecca Court 110 Somerset Villa 110 Thomas Tawell House 103 Red House Residential Home 107 Springdale 93 Thorp House 109 Red Oaks Care Ltd 99 Springfield House 107 Treehaven Bungalows 100 Redgate House St Brannocks 99 Treehaven Rants 100 Residential Home 107 St Clements Nursing Home 104 Trees Nursing Home 109 Redlands House 99 St David’s Nursing Home 101 Twin Oaks Nursing Home 104 Ritson Lodge 94 St Davids Residential Care Rookery, The 99 Home 93 Two Acres Care Home 101 Rose Meadow 99 St Edmunds 107 Two School Cottages 100 Rosedale House 99 St Edmunds Residential Home 93 V St Elmos 107 Royal Mencap Society Vicarage Road 100 – 6 Lamberts (Foxglove) 107 St John’s House 103 Victoria Hall 110 Royal Mencap Society St Leonards Court 107 – 22 Lamberts (Daisy) 107 Vineries, The 93 St Mary’s Care Home 100 Royal Mencap Society – Woodlands Residential St Mary’s Residential Care W Home 107 Home 107 Walcot Hall Nursing Home 109
Visit www.carechoices.co.uk for further assistance with your search for care 117 Care homes/care homes with nursing continued Advertisers in bold Walnut House 108 Whitehall Lodge Residential Woodland Care Home 101 Home 103 Walnuts, The 103 Woodlands 111 Whitehaven Residential Care Woodside House 104 Walsham Grange 100 Home 100 Woodspring House 100 Warren, The 100 Whitstone House 108 Woodstock Care Home Ltd 108 Willowdene Waterbank Road 101 Wootton Road, 244 111 – Thera East Anglia 100 Wensum Way 100 Worstead Lodge 100 Willows, The 108 Wyndham House Care 111 Westbrook House 100 Winchley Home 111 Westfield House 108 Windmill Care Home, The 93 Y Westfields 110 Windmill House 108 York House 108
Other advertisers
Barchester 7 Outside back cover My Family, Our Needs 74 Care Choices Ltd 15, 18, 23, 30, Ever Care Ltd 38 Norfolk 32, 38, 68, 67, 70, 75, 105, 111 Four Seasons Health Care 95 Care Homes 96 Care Lift Services Ltd 23 Healthcare Oakleaf Care 72 Caring Homes Group 70 Homes Group 90, 91 Rogers & Norton Castlemeadow Care 102, 106 Highfield House 106 Solicitors 87 Eaton Bespoke 31 Leaf Dementia Villages 73 Thera East Anglia 73 Engage Norfolk Manorcourt Homecare 90 Vision Norfolk 103
Norfolk County Council and Norfolk and Waveney Clinical Commissioning Group's (CCG) distribution of this publication does not constitute their support or recommendation of any of the products or services in it. All the listings in this publication of care homes, care homes with nursing and home care providers are supplied by the Care Quality Commission (CQC), and Norfolk County Council, Norfolk and Waveney CCG and Care Choices cannot be held liable for any errors or omissions. Listings were correct at the time of publication but please check the CQC website: www.cqc.org.uk for the most up-to-date information. The listings for accredited day centres and day services are provided by Norfolk County Council. To our knowledge, this was correct at the time of going to press. Listings are subject to change over the life of this publication. Please check Norfolk County Council’s website for up-to-date information: www.norfolk.gov.uk/daycentres
Care Choices Limited has taken every care to ensure that the information contained in this Guide is accurate at the time of print. The company cannot accept responsibility for any errors or omissions in the publication, including if an organisation varies from the information included in an advertisement, the editorial or the listings. Care Choices Limited does not endorse or support any particular organisation included in the Guide. ©2021 Care Choices Limited. Care Choices Limited reserves all rights in the titles Care Choices and HOMES Directories and their design. Care Choices™ is a trademark of Care Choices Limited. Ref. No: 4001/Norfolk17/0421. Reproduction of any part of this publication in any form without the written permission of Care Choices Limited is prohibited. This publication is available free of charge from Norfolk County Council. Published by: Care Choices Limited, Valley Court, Lower Road, Croydon, Nr Royston, Hertfordshire SG8 0HF. Tel: 01223 207770. Publisher: Robert Chamberlain. Director of Sales: David Werthmann. Editors: Olivia Hubbard, Henry Thornton. Content Editor: Aislinn Thompson. Sales Manager: Paul O’Callaghan. Regional Sales Supervisor: Vanessa Ryder. Senior Sales Executives: Claire Cornish, Sue Speaight. Sales Executives: Lauren Bore, Tony Boyce, Hannah O’Neill. Director of Creative Operations: Lisa Werthmann. Studio Manager: Jamie Harvey. Lead Designer: Ruth Clarry. Graphic Designers: Kieran Bitten, Jack Elsworth. Distribution: Gemma Seaber-Shinn.
118 Search for care at www.carechoices.co.uk to find support in your area The best home to be in is your own
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