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Your Guide to Care and Support for Adults 2021/22

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Your Guide to Care and Support for Adults 2021/22 FREE Norfolk Your guide to care and support for adults 2021/22 The essential guide to finding the right support for you In association with www.carechoices.co.uk Looking for support to stay in your own home? Our bespoke packages of care and support are tailored to your needs and delivered by our We specialise in team of dedicated and professional care workers. • Care and support for the elderly • Temporary support only when • Crisis support you need it, for example to • Reablement care for those recuperate at home after a stay recovery from illness or injury in hospital. • Expert clinical care with nurse • Regular support from oversight 30 minute monitoring visits through to more intensive • Support for individuals with a 24 hour care or live in support. disability • Flexible support for people • Covering the whole of Norfolk and the Waveney Valley area of with dementia Suffolk. Call 0344 800 8001 email [email protected] or visit www.homesupportmatters.org.uk Looking for Contents Welcome – from Norfolk County Council and Housing choices 59 the NHS in Norfolk 4 Housing options 59 Staying healthy and well 5 Sheltered housing 61 support to Norfolk Community Directory 5 Housing with Care 61 Lily 5 Independent Living 62 Combatting loneliness and social isolation in Housing and support for younger adults 62 Norfolk 6 stay in Improving your transport options 6 Care and support 63 Information and advice 8 What happens if I think I need care and support? 63 Norfolk Armed Forces Covenant and Veterans’ Your choices 64 Gateway 11 Advocacy 64 your own How to stay well in winter 11 Inspection and registration of care services 65 Healthy ageing 12 Norfolk County Council Library and The Harwood Care and Support Charter 65 Information Service 12 Norfolk Care Association Ltd (NorCA) 65 home? Norfolk Employment Service (NES) 13 Leaving hospital 66 Healthwatch Norfolk – make your voice count 14 British Red Cross Support at Home Scheme (SaH) 67 Our bespoke packages of care Keeping safe 14 NHS Continuing Healthcare (CHC) 68 Norfolk Trusted Trader scheme 14 and support are tailored to your NHS-funded nursing care (FNC) 68 needs and delivered by our Falls in Norfolk 14 We specialise in Fire safety at home 16 Information and advice 68 team of dedicated and Safeguarding adults 17 Care homes 69 professional care workers. • Care and support for the elderly Hate incidents – Stop Hate in Norfolk 18 Types of care home 69 Domestic abuse 19 Out of county care options 69 • Temporary support only when • Crisis support Staying in your own home 21 Care homes checklist 71 you need it, for example to • Reablement care for those Meals on wheels and lunch clubs 21 Assistive technology and community alarms 21 recuperate at home after a stay recovery from illness or injury Specialist care 72 in hospital. Equipment to aid daily living 22 Learning disability 72 Assistive technology checklist 24 Dementia care 73 • Expert clinical care with nurse Making life easier at home 25 Residential dementia care checklist 76 • Regular support from oversight Handyperson schemes 27 30 minute monitoring visits Norfolk First Support 29 Mental health 77 through to more intensive • Support for individuals with a Accommodation Based Reablement 29 Palliative and end of life care 78 24 hour care or live in support. disability Home care and home support 30 Sensory impairments 80 Home support agency checklist 33 • Flexible support for people Home support providers 35 Paying for care 81 • Covering the whole of Norfolk with dementia Day services 44 Your Personal Budget 81 and the Waveney Valley area of Day services listings 45 Direct Payments 81 Suffolk. What will you have to pay for your care? 82 Carers 54 What do we mean by ‘carers’? 54 Advice if you are paying for your own care 84 Support for carers 54 Independent financial advice 88 Preparing for Adult Life (PfAL) 55 Essential information 88 Carers’ assessments 55 Carers’ breaks 56 How solicitors can help 88 Comments, compliments and complaints 89 Planning and emergencies 58 Finding care in your area 89 What can I do if I need urgent help? 58 Urgent out-of-hours help 58 Care home listings 92 Carers’ emergency card 58 Call 0344 800 8001 email [email protected] Young carers, young adult carers and families 59 Index 112 or visit www.homesupportmatters.org.uk Visit www.carechoices.co.uk for further assistance with your search for care 3 Welcome – from Norfolk County Council and the NHS in Norfolk Welcome to the 2021/22 edition of Norfolk’s Health and social care are working to join their your guide to care and support for adults. services together to support older people at risk The aim of this Guide is to provide useful of crisis who might otherwise have to be admitted information to help you, and anyone you know, to hospital. We are also developing better ways to stay independent, safe and well for as long as make sure people have the right support when they possible. The Guide provides details of services return home after a stay in hospital. and organisations that can help to support you. Despite the difficult situation, organisations in The start of the coronavirus crisis in 2020 had a Norfolk have worked together to continue to huge impact on people and organisations across develop new services and help support people to Norfolk. Everyone has worked together closely live independently. to make sure that people continue to receive up-to-date information, advice, services and We are pleased to let you know about a new support during the pandemic. partnership project, REST (Recover, Eat, Support and Talk), which was launched in December This meant we have had to change and adapt 2020. This new service brings together different the way we deliver some of our services. For organisations to provide mental health and example, GP and out-patient appointments by wellbeing support for adults across Norfolk. video link, social care assessments by telephone See page 10 for more information. and video link and keeping in touch with Norfolk County Council has worked with Carers people through welfare phone calls. We have Matter Norfolk to increase the range of services also worked closely with district and borough and support that they can offer to carers in Norfolk. councils to co-ordinate requests for support and This revised service, launched in September 2020, information in local communities. now means that carers can get a wider range of support and assessments in one place. See page 8 For the latest information, please see: for more information. www.norfolk.gov.uk and: www.norfolkandwaveneyccg.nhs.uk We hope this Guide helps you to think about what your choices are and find the information you need At the forefront of our responses to the to make the choices that are right for you. pandemic has been the need to safeguard those at risk of abuse and harm, risks which have been Please see: www.norfolk.gov.uk/directory and increased by the lockdown. Social care, health, page 5 for more information about groups, events housing and community partners have worked and organisations in your local community that can closely with the Norfolk Safeguarding Adults help you to stay independent. Board to let our Norfolk communities know how to stay safe, how to raise awareness of James Bullion, Executive Director of Adult Social risk without increasing fear, and what to do if a Services, Norfolk County Council person suspects someone they know or know of is being harmed or exploited. Please see page 17 Cath Byford, Chief Nurse, NHS Norfolk and for more information. Waveney Clinical Commissioning Group Alternative formats This Guide is available electronically at www.carechoices.co.uk. The e-book is also Recite Me compatible for those requiring information in the spoken word. 4 Search for care at www.carechoices.co.uk to find support in your area For more information about Adult Social Services, Listings – care homes/care homes with nursing please see: www.norfolk.gov.uk/adultcare East Norfolk 92 For more information about health in Norfolk, North Norfolk 94 please see: www.norfolkandwaveneyccg.nhs.uk Norwich 101 For more information about joined up working in South Norfolk 104 Norfolk, please see: www.norfolkandwaveneypartnership.org.uk West Norfolk 109 Staying healthy and well Norfolk Community Directory This online Directory can that lists available services and activities in your area. be used to find a range of services, clubs, events, We welcome submissions from relevant providers groups and organisations in your local community and organisations. Please email any questions to: that can help you stay independent. The Directory [email protected] gives you greater choice and control of the services you need; you will find useful information and advice To find out more, go to: on a range of subjects in an easy-to-use Directory www.norfolk.gov.uk/directory Lily Lily provides a comprehensive range • Helping groups to arrange activities and of support in West Norfolk and parts encouraging volunteering. of Breckland to combat loneliness and • Providing community events and on-site social isolation in adults of all ages. It information sessions. encourages residents to develop friendships and engage in their local communities. • Providing support for employers, schools and colleges. Lily advisers work one-to-one with people providing: Accessing Lily Lily’s online directory lists organisations, services • A coaching role supporting people to develop and activities that help people to live healthy, active personal plans that identify their strengths, and independent lives. interests and goals. • Practical advice. • Through Lily’s directory: www.asklily.org.uk • Support to develop coping techniques.
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