Barry Queen, Chairman David Ball Jim Brown John Clarke Victor Cosentino Kim Eskew Four B Corp. Doc’s Food Stores, Inc. County Fair, Inc. Cosentino Enterprises, Inc. Harp's Food Stores, Inc. Queen Enterprises, L.L.C. Kansas City, KS Bixby, OK Mitchell, SD Prairie Village, KS Springdale, AR Paola, KS
Don Woods, Jr., Vice-Chairman Alan Larsen Jay Lawrence Alan McKeever James Neumann Dave Nicholas Woods Super Market, Inc. Houchens Food Group, Inc. MAL Enterprises, Inc. McKeever Enterprises, Inc. Valu Discount, Inc. Nicholas Supermarkets, Inc. Bolivar, MO Bowling Green, KY Sweetwater, TX Independence, MO Mt. Washington, KY Tipton, MO
Pat Raybould Jeff Reasor Donny Rouse Randy Stepherson Erick Taylor Dale Trahan James Zyrowski B & R Stores, Inc. Reasor’s, L.L.C. Rouse’s Enterprises, L.L.C. Stepherson, Incorporated RPCS, Inc. Dale L. Trahan Ben's Supercenter, Inc. Lincoln, NE Tahlequah, OK Thibodaux, LA Memphis, TN Rogersville, MO Enterprises, Inc. Brown City, MI Rayne, LA March 23, 2021
Dear Shareholders,
Your Board of Directors and management are pleased to present the audited results for fiscal 2020. Consolidated company sales reached $10.6 billion, up 13.3% on a comparable basis. After retainage, total year-end patronage was $254.4 million, up $40.59 million, another record, or 2.79% of qualifying sales. Total distribution, including patronage, allowances, and interest back to members, was $615 million, an increase of 11.4%. Also, the trading value of AWG stock increased to $3,600 per share, an increase of $1,200 or 50%, thus allocating over $31.5 million in equity to existing shareholders. After this increase, the Board declared a 3-for-1 stock split, which provides two shares of “B” common stock for every “A” and “B” share currently held. The trading value is now $1,200 per share, reducing the investment required for new members to $18,000.
Net sales for the cooperative were $9.2 billion, up 8.24% from the prior year. Member equity increased to $538.1 million, an all- time high.
Beyond financial results, we can say that OVERCOMING OBSTACLES became the theme for AWG and our member-retailers in 2020. We all pivoted quickly to meet COVID-19 driven needs. Achieving the ideal was elusive as unprecedented consumer de- mand overwhelmed inventories, supply, personnel, and the time required to get the job done. By OVERCOMING OBSTACLES, we collectively achieved more than ever before, redefined our potential, and received appreciation for our role as America’s critical infrastructure. We are incredibly proud of our member companies, teammates, and all those that helped us as we helped others.
While keeping our teammates safe and maintaining supply to our members were top priorities, we also made significant progress on our strategic initiatives of Value Proposition, Health, Technology, and AWG Brands. These focus areas included a record investment by AWG, an increase of $40 million over 2019 into promotional allowances and discounts on numerous center store and fresh products.
AWG member stores outperformed other grocers with comparable year-over-year retail sales (reported by Nielsen), increasing 16.6% for the full year, 540 basis points or 48% more than all other grocery channels. For weeks 11 through 52, growth accelerated to 21.5% for AWG members, 820 basis points or 62% more than other grocery channels. We also received record-setting scores in AWG’s Member Satisfaction Survey, with significant improvements in all categories.
Our continuing mission is “to provide our member-retailers all the tools, products, and services they need to compete favorably in all markets served, all at the lowest possible cost.” We will accomplish this by effectively executing our four core strategies: accel- erate profitable member growth; attract, develop and retain top talent; strengthen core services and support; and leverage tech- nology and organizational assets for sustainable member success. Be on the lookout for breaking news and updates throughout 2021 as we continue to make progress on these initiatives for you.
We are very thankful for our teammates’ contributions, our Board’s leadership, and our members’ and our vendor partners’ support. You have our commitment to continuous improvements and OVERCOMING OBSTACLES for you.
Sincerely,
Barry Queen David Smith Chairman of the Board President & CEO
Associated Wholesale Grocers - Retailer Owned. Retailer Led. Retailer Focused. Member OVERCOMING OBSTACLES retail sales increased an COVID-19 AWG’s vision for 2020 turned out in again the next day. AWG achieved • Regular communication to entirely different for our mem- record-setting numbers in the ware- the member-retailers to help incredible ber-retailers due to the impact houses. Many of the warehouses improve shelf conditions of COVID-19. Most retailers in our had 100% increases in daily sales The support teams also assisted trade areas were budgeting for a in the early days of the pandemic. member-retailers with providing a flat to 2.5% increase in sales, but Through ongoing communication, clean and safe shopping environ- 21.5% ended up with double-digit in- great collaboration with our mem- ment. Advertising, marketing, décor creases in many cases. ber-retailers, and hard work in the source group, store engineering, and facilities, AWG was able to support the field teams quickly assembled Weeks 11-52 of In early February, AWG assembled our stores and continued operating and shared information to our mem- 2020 vs 2019 a COVID-19 task force to enable all of our ten distribution centers. ber-retailers on Plexiglas shields, us to continue to ship groceries to COVID-19 decals and signage, sanita- our member-retailers and minimize As vendors began allocations, the tion stations, and other items related the impact of the pandemic on our teams put processes in place to help to the pandemic. AWG and VMC teammates and their our member-retailers “Get Right at communities. The team was victori- the Shelf.” Vendors were discontin- As we continue into 2021 and be- ous as every AWG and VMC facility uing items and the stores needed to yond, it will be essential to build has remained open throughout the adjust facings to give more holding upon the lessons learned in 2020: COVID-19 pandemic. power to the items in stock. Great the importance of strong commu- work from the buying teams included: nication, great collaboration, and Division teams prepared for the relationships built on trust. AWG massive spike in sales and alloca- • Sharing information to the division’s teams daily and VMC will continue to assist tions from the vendors, and worked our member-retailers with prod- closely with our member-retailers • Working closely with vendors uct, price, promotion, people, and to establish maximum order quan- to understand supply issues and allocations place to help compete in today’s ev- tities. All of this enabled employees er-changing environment. to accomplish their work within a • Communicating updates on reasonable shift and return to dive StoreFront
100%of AWG & VMC facilities remained open during COVID-19
02 Associated Wholesale Grocers, Inc. 2020 Annual Report 03 Member OVERCOMING OBSTACLES retail sales increased an COVID-19 AWG’s vision for 2020 turned out in again the next day. AWG achieved • Regular communication to entirely different for our mem- record-setting numbers in the ware- the member-retailers to help incredible ber-retailers due to the impact houses. Many of the warehouses improve shelf conditions of COVID-19. Most retailers in our had 100% increases in daily sales The support teams also assisted trade areas were budgeting for a in the early days of the pandemic. member-retailers with providing a flat to 2.5% increase in sales, but Through ongoing communication, clean and safe shopping environ- 21.5% ended up with double-digit in- great collaboration with our mem- ment. Advertising, marketing, décor creases in many cases. ber-retailers, and hard work in the source group, store engineering, and facilities, AWG was able to support the field teams quickly assembled Weeks 11-52 of In early February, AWG assembled our stores and continued operating and shared information to our mem- 2020 vs 2019 a COVID-19 task force to enable all of our ten distribution centers. ber-retailers on Plexiglas shields, us to continue to ship groceries to COVID-19 decals and signage, sanita- our member-retailers and minimize As vendors began allocations, the tion stations, and other items related the impact of the pandemic on our teams put processes in place to help to the pandemic. AWG and VMC teammates and their our member-retailers “Get Right at communities. The team was victori- the Shelf.” Vendors were discontin- As we continue into 2021 and be- ous as every AWG and VMC facility uing items and the stores needed to yond, it will be essential to build has remained open throughout the adjust facings to give more holding upon the lessons learned in 2020: COVID-19 pandemic. power to the items in stock. Great the importance of strong commu- work from the buying teams included: nication, great collaboration, and Division teams prepared for the relationships built on trust. AWG massive spike in sales and alloca- • Sharing information to the division’s teams daily and VMC will continue to assist tions from the vendors, and worked our member-retailers with prod- closely with our member-retailers • Working closely with vendors uct, price, promotion, people, and to establish maximum order quan- to understand supply issues and allocations place to help compete in today’s ev- tities. All of this enabled employees er-changing environment. to accomplish their work within a • Communicating updates on reasonable shift and return to dive StoreFront
100%of AWG & VMC facilities remained open during COVID-19
02 Associated Wholesale Grocers, Inc. 2020 Annual Report 03 Online grocery OVERCOMING OBSTACLES sales will grow to an estimated OMNICHANNEL E-commerce had a breakout year digital coupons – allowing mem- member-retailers to have ongoing and became the primary way to shop ber-retailers to more effectively communication with their customers 21.5% of the for many customers. For 2020, online compete against national and re- and kept them abreast of important grocery’s percentage of the $1.04 gional competitors. supply information, sales, and ways to trillion grocery market is pegged at Over 1,000 member-retailer stores shop online during a time when many total U.S. 10.2%, or about $106 billion, up from utilized AWG’s website providers, tried it for the first time. 3.4%. By 2025, online grocery’s dol- including Media Solutions Corpora- The digital revolution certainly hit lar share stands to climb to $250.26 tion, an AWG subsidiary. Additional- the grocery industry full force in grocery billion of the estimated $1.16 trillion ly, nearly 80% of these member-re- 2020. We expect customers to con- overall grocery market. AWG mem- tailers had an accompanying app, tinue to choose to shop online, mak- ber-retailer stores recorded over 86% an essential element to engage ing digital offerings no longer nice- market by growth when utilizing AWG’s online shoppers who now spend even to-haves, but must-haves in order to shopping platforms in 2020, with more of their online time on mobile operate today’s grocery store. Online more increases expected in 2021. devices. grocery will swell to 21.5% of total 2025. The preference for digital also ex- Finally, direct communication with U.S. grocery sales by 2025, more than tended beyond e-commerce with consumers was incredibly import- doubling its current share of the shoppers becoming more comfort- ant, keeping them updated on the overall grocery market, according to able with the new technology. Shop- best ways to provide meals at home a new study by grocery e-commerce pers utilized loyalty platforms, digital and keep their families fed and safe specialist Mercatus and research coupons, store websites, email, and in these uncertain times. Over 500 firm Incisiv. They note the five-year social media to find the best value as member-retailers utilized AWG’s email growth forecast marks a more than the economy struggled. services, with hundreds also partici- 60% increase over pre-pandemic Nearly 500 AWG stores utilized ei- pating in social media and text mes- dollar sales estimates for the online ther a full loyalty program or a digi- sage services. These services allow for grocery space. tal coupons-only program by partic- ipating in our Shopper Engagement Platform (SEP). Supported by strong offers from AWG Brands and ex- clusive AWG coupons, consumers 3.8 MILLION redeemed $358,000 in exclusive Digital Coupons Clipped , AWG Digital375 Coupons000 Redeemed member-retailers recorded over $358,000 Digital Coupon Redeemed Value
86%growth when utilizing AWG’s online shopping platforms in 2020
04 Associated Wholesale Grocers, Inc. 2020 Annual Report 05 Online grocery OVERCOMING OBSTACLES sales will grow to an estimated OMNICHANNEL E-commerce had a breakout year digital coupons – allowing mem- member-retailers to have ongoing and became the primary way to shop ber-retailers to more effectively communication with their customers 21.5% of the for many customers. For 2020, online compete against national and re- and kept them abreast of important grocery’s percentage of the $1.04 gional competitors. supply information, sales, and ways to trillion grocery market is pegged at Over 1,000 member-retailer stores shop online during a time when many total U.S. 10.2%, or about $106 billion, up from utilized AWG’s website providers, tried it for the first time. 3.4%. By 2025, online grocery’s dol- including Media Solutions Corpora- The digital revolution certainly hit lar share stands to climb to $250.26 tion, an AWG subsidiary. Additional- the grocery industry full force in grocery billion of the estimated $1.16 trillion ly, nearly 80% of these member-re- 2020. We expect customers to con- overall grocery market. AWG mem- tailers had an accompanying app, tinue to choose to shop online, mak- ber-retailer stores recorded over 86% an essential element to engage ing digital offerings no longer nice- market by growth when utilizing AWG’s online shoppers who now spend even to-haves, but must-haves in order to shopping platforms in 2020, with more of their online time on mobile operate today’s grocery store. Online more increases expected in 2021. devices. grocery will swell to 21.5% of total 2025. The preference for digital also ex- Finally, direct communication with U.S. grocery sales by 2025, more than tended beyond e-commerce with consumers was incredibly import- doubling its current share of the shoppers becoming more comfort- ant, keeping them updated on the overall grocery market, according to able with the new technology. Shop- best ways to provide meals at home a new study by grocery e-commerce pers utilized loyalty platforms, digital and keep their families fed and safe specialist Mercatus and research coupons, store websites, email, and in these uncertain times. Over 500 firm Incisiv. They note the five-year social media to find the best value as member-retailers utilized AWG’s email growth forecast marks a more than the economy struggled. services, with hundreds also partici- 60% increase over pre-pandemic Nearly 500 AWG stores utilized ei- pating in social media and text mes- dollar sales estimates for the online ther a full loyalty program or a digi- sage services. These services allow for grocery space. tal coupons-only program by partic- ipating in our Shopper Engagement Platform (SEP). Supported by strong offers from AWG Brands and ex- clusive AWG coupons, consumers 3.8 MILLION redeemed $358,000 in exclusive Digital Coupons Clipped , AWG Digital375 Coupons000 Redeemed member-retailers recorded over $358,000 Digital Coupon Redeemed Value
86%growth when utilizing AWG’s online shopping platforms in 2020
04 Associated Wholesale Grocers, Inc. 2020 Annual Report 05 Hernando, OVERCOMING OBSTACLES Great Lakes & Nashville MOVING UP As part of our network distribution in 2023. The AIO will allow AWG dock doors, 14% increase in freez- Expansions strategy, AWG is continually en- member-retailer stores to obtain a er capacity, and improved employ- hancing our supply chain to posi- significantly expanded variety of ee facilities. These enhancements tion your company for the future, products, eliminate costly third-par- will increase efficiency resulting in providing all the goods and ser- ty suppliers, add a supply-chain annual savings of over $600,000, vices you need at the lowest pos - buffer, and help AWG attract, de- offer greater product variety, and sible cost to compete favorably. velop, and retain a high-performing allow future growth at the facility. This philosophy led to the invest- workforce. This new facility will dis- Additionally, we added on-site fuel ment of three significant initiatives tribute expanded variety to all AWG stations to capitalize on wholesale across the country in 2020. facilities and directly supply mem- pricing, enabling AWG to pass these HERNANDO ber-retailer stores in the region. savings on to our member-retailers. This investment in the future will In June, AWG announced the launch NASHVILLE strengthen AWG’s overall operation, of our new all-in-one (AIO) distri- The Nashville Division in Good- reduce the cost of goods for mem- bution hub in Hernando, Missis- lettsville, Tennessee expanded its ber-retailer stores, and improve sippi. This state-of-the-art distribu- freezer space by 40,000 square the durability and resilience of our tion facility will feature automation feet, leading to 1,300 addition- supply chain for both our mem- technology to optimize productiv- al pick slots. This accommodates ber-retailers and vendor partners. ity and accuracy, while supporting more products and significantly long-term, sustainable growth and GREAT LAKES increases storage capacity, elimi- success for all AWG member-retail- The Great Lakes Division in Keno- nating the need for outside stor- ers. Construction has begun and sha, Wisconsin expanded its freez- age trailers and third-party storage the facility is scheduled to open er warehouse by 50,000 square facilities, saving $1 million in oper- feet, resulting in the addition of 15 ating expenses annually.
$600,000 GREAT LAKES’ $ ANNUAL Savings in operating SAVINGS expenses due to 1 MILLION Nashville expansion
Hernando2023 Opening 2023
06 Associated Wholesale Grocers, Inc. 2020 Annual Report 07 Hernando, OVERCOMING OBSTACLES Great Lakes & Nashville MOVING UP As part of our network distribution in 2023. The AIO will allow AWG dock doors, 14% increase in freez- Expansions strategy, AWG is continually en- member-retailer stores to obtain a er capacity, and improved employ- hancing our supply chain to posi- significantly expanded variety of ee facilities. These enhancements tion your company for the future, products, eliminate costly third-par- will increase efficiency resulting in providing all the goods and ser- ty suppliers, add a supply-chain annual savings of over $600,000, vices you need at the lowest pos - buffer, and help AWG attract, de- offer greater product variety, and sible cost to compete favorably. velop, and retain a high-performing allow future growth at the facility. This philosophy led to the invest- workforce. This new facility will dis- Additionally, we added on-site fuel ment of three significant initiatives tribute expanded variety to all AWG stations to capitalize on wholesale across the country in 2020. facilities and directly supply mem- pricing, enabling AWG to pass these HERNANDO ber-retailer stores in the region. savings on to our member-retailers. This investment in the future will In June, AWG announced the launch NASHVILLE strengthen AWG’s overall operation, of our new all-in-one (AIO) distri- The Nashville Division in Good- reduce the cost of goods for mem- bution hub in Hernando, Missis- lettsville, Tennessee expanded its ber-retailer stores, and improve sippi. This state-of-the-art distribu- freezer space by 40,000 square the durability and resilience of our tion facility will feature automation feet, leading to 1,300 addition- supply chain for both our mem- technology to optimize productiv- al pick slots. This accommodates ber-retailers and vendor partners. ity and accuracy, while supporting more products and significantly long-term, sustainable growth and GREAT LAKES increases storage capacity, elimi- success for all AWG member-retail- The Great Lakes Division in Keno- nating the need for outside stor- ers. Construction has begun and sha, Wisconsin expanded its freez- age trailers and third-party storage the facility is scheduled to open er warehouse by 50,000 square facilities, saving $1 million in oper- feet, resulting in the addition of 15 ating expenses annually.
$600,000 GREAT LAKES’ $ ANNUAL Savings in operating SAVINGS expenses due to 1 MILLION Nashville expansion
Hernando2023 Opening 2023
06 Associated Wholesale Grocers, Inc. 2020 Annual Report 07 OVERCOMING OBSTACLES AWG BRANDS
In 2020, AWG Brands set a record the pandemic. Most notably, the two-pound bags of onions and ap - of selling over $1.3 billion (whole - launch of Best Choice® Superior ples brought sales growth of 150% sale) of products, further providing Selections® enhanced the custom- and 200%, respectively, compared member-retailers a competitive ers’ at-home meals and gave mem- to 2019. advantage while helping to drive ber-retailers a new way to attract The use of digital coupons grew their profitability. customers with unique products as with a 15% increase over 2019. On - The 4,400 products across multiple seasonal baking mixes, fry sauce, line offerings have resulted in more brands – Always Save®, Best Choice®, wildflower and orange blossom cash flow for member-retailers, as IGA®, Best Choice® Superior Selec- honey, simmer sauces, and season- customers have larger cart sizes tions®, and Clearly by Best Choice® al sandwich cookies. when buying online, bolstered by – reside in all major center store cat- AWG Brands proved they could their view of increased safety and egories. In 2020, AWG Brands found drive customer-spend for mem- convenience. tremendous success by introducing ber-retailers with the renewed AWG’s focus on the quality of its Always Save® to the bakery depart- focus on bakery, frozen, and pro - products strengthened as well, set- ment with $1, $3, and $5 options for duce. These categories, in addition ting a new mark with a 96.6% pass thaw-and-sell items as part of their to meat and self-serve options, rate on its control audits. value program and with the unveil- continue to play a critical role in ing of Best Choice® shrimp offerings, highlighting the reputation of the Finally, the brands’ Save-A-Label further expanding the brand’s reach store, garnering repeat business. program amassed $205,000 in into frozen seafood. donations to support the Promotional markdowns and mod- communities in which Overall, AWG introduced over 150 ern signage kits extended savings AWG member-retailers items across all brands, an amazing for cost-conscious customers and serve. achievement given manufacturing boosted sales for member-retail- and logistical headwinds during ers. A case-in-point: Always Save®
AWG Brands now Exceed $ BILLION in Retail AWG Brands has grown 2 Sales at twice the rate of Copy pulling out stats from the The number150 of new products above copy introduced in 2020 across national brands. 0 all AWG Brands.
08 Associated Wholesale Grocers, Inc. 2020 Annual Report 09 OVERCOMING OBSTACLES AWG BRANDS
In 2020, AWG Brands set a record the pandemic. Most notably, the two-pound bags of onions and ap - of selling over $1.3 billion (whole - launch of Best Choice® Superior ples brought sales growth of 150% sale) of products, further providing Selections® enhanced the custom- and 200%, respectively, compared member-retailers a competitive ers’ at-home meals and gave mem- to 2019. advantage while helping to drive ber-retailers a new way to attract The use of digital coupons grew their profitability. customers with unique products as with a 15% increase over 2019. On - The 4,400 products across multiple seasonal baking mixes, fry sauce, line offerings have resulted in more brands – Always Save®, Best Choice®, wildflower and orange blossom cash flow for member-retailers, as IGA®, Best Choice® Superior Selec- honey, simmer sauces, and season- customers have larger cart sizes tions®, and Clearly by Best Choice® al sandwich cookies. when buying online, bolstered by – reside in all major center store cat- AWG Brands proved they could their view of increased safety and egories. In 2020, AWG Brands found drive customer-spend for mem- convenience. tremendous success by introducing ber-retailers with the renewed AWG’s focus on the quality of its Always Save® to the bakery depart- focus on bakery, frozen, and pro - products strengthened as well, set- ment with $1, $3, and $5 options for duce. These categories, in addition ting a new mark with a 96.6% pass thaw-and-sell items as part of their to meat and self-serve options, rate on its control audits. value program and with the unveil- continue to play a critical role in ing of Best Choice® shrimp offerings, highlighting the reputation of the Finally, the brands’ Save-A-Label further expanding the brand’s reach store, garnering repeat business. program amassed $205,000 in into frozen seafood. donations to support the Promotional markdowns and mod- communities in which Overall, AWG introduced over 150 ern signage kits extended savings AWG member-retailers items across all brands, an amazing for cost-conscious customers and serve. achievement given manufacturing boosted sales for member-retail- and logistical headwinds during ers. A case-in-point: Always Save®
AWG Brands now Exceed $ BILLION in Retail AWG Brands has grown 2 Sales at twice the rate of Copy pulling out stats from the The number150 of new products above copy introduced in 2020 across national brands. 0 all AWG Brands.
08 Associated Wholesale Grocers, Inc. 2020 Annual Report 09 OVERCOMING OBSTACLES BATTLING MOTHER NATURE The Gulf Coast experienced a his- the Food Industry Association (FMI) ways, neighborhood streets, and OKLAHOMA ICE STORM toric number of tropical storms and online service SABER to provide major roadways, making it difficult making landfall in 2020, the most important information updates to for anyone to travel. Oct. 27, 2020 storms on record in 104 years. AWG the public during emergency events Due to some quick, forward think- division teams activated their com- regarding the operational status of ing on the part of AWG’s corporate prehensive emergency plans to aid retailers’ stores. team working collaboratively with member-retailers during this con- In addition, AWG’s ordering system the Oklahoma City Division team, tinued crisis. allowed member-retailers’ orders power generators were sent in the The Gulf Coast Division and VMC to be fulfilled by another AWG di - event the outage extended for more deployed their stock of over 160 vision distribution center, helping than a few hours. Just one day after storm-related items, with retailers relieve their home-division during the ice storm hit, backup generators activating their special, pre-set the emergencies. were in place, and the distribution storm orders as conditions wors- Just when the southeast was near- center was operating at full capac- ened. This process saved time and ly finished with their historic hur- ity. It remained operational on gen- enabled retailers to return to serv- ricane season, a rare autumn ice erator power for the next 10 days, ing their customers and assisting storm blanketed Oklahoma on Oct. making certain our member-retail- HURRICANE TROPICAL STORM their communities. ers’ stores, and our operations re- CRISTOBAL 27, 2020, causing chaos on the LAURA Division operational continuity plans roadways and leaving more than mained on schedule. Jun. 1-11, 2020 Aug. 20-28, 2020 included arrangements with local 300,000 residents without power. While so many unforeseen events hotels to reserve blocks of rooms to A declared state of emergency as occurred in 2020, one aspect re - HURRICANE house employees temporarily dis- a result of the storm affected 47 of mained: everyone pulled togeth- SALLY placed due to the emergency. Ex- Oklahoma’s 77 counties. er, found solutions to address the Sept. 11-17, 2020 tra fuel, transportation equipment AWG’s Oklahoma City Division lost challenges, and focused on what and staff were arranged to service power, along with most of the city. was best for our member-retailers high-demand during and after the Fallen powerlines blocked drive- and their customers. event. AWG has also partnered with HURRICANE DELTA TROPICAL STORM Oct. 5-10, 2020 MARCO HURRICANE Grants provided by AWG Cares in 2020, assisted local ZETA Aug. 21-Sept. 5, 2020 charities as they provided: Oct. 24-30, 2020 Nutritious meals through COVID-19 30,000 Disaster Relief Projects Meals & snacks to those impacted 991,000 by Hurricane Laura Overnight shelters & hotel stays to 377,900 those impacted by Hurricane Laura Meals & snacks to those impacted 5,000 by Hurricane Sally
10 Associated Wholesale Grocers, Inc. 2020 Annual Report 11 0 OVERCOMING OBSTACLES BATTLING MOTHER NATURE The Gulf Coast experienced a his- the Food Industry Association (FMI) ways, neighborhood streets, and OKLAHOMA ICE STORM toric number of tropical storms and online service SABER to provide major roadways, making it difficult making landfall in 2020, the most important information updates to for anyone to travel. Oct. 27, 2020 storms on record in 104 years. AWG the public during emergency events Due to some quick, forward think- division teams activated their com- regarding the operational status of ing on the part of AWG’s corporate prehensive emergency plans to aid retailers’ stores. team working collaboratively with member-retailers during this con- In addition, AWG’s ordering system the Oklahoma City Division team, tinued crisis. allowed member-retailers’ orders power generators were sent in the The Gulf Coast Division and VMC to be fulfilled by another AWG di - event the outage extended for more deployed their stock of over 160 vision distribution center, helping than a few hours. Just one day after storm-related items, with retailers relieve their home-division during the ice storm hit, backup generators activating their special, pre-set the emergencies. were in place, and the distribution storm orders as conditions wors- Just when the southeast was near- center was operating at full capac- ened. This process saved time and ly finished with their historic hur- ity. It remained operational on gen- enabled retailers to return to serv- ricane season, a rare autumn ice erator power for the next 10 days, ing their customers and assisting storm blanketed Oklahoma on Oct. making certain our member-retail- HURRICANE TROPICAL STORM their communities. ers’ stores, and our operations re- CRISTOBAL 27, 2020, causing chaos on the LAURA Division operational continuity plans roadways and leaving more than mained on schedule. Jun. 1-11, 2020 Aug. 20-28, 2020 included arrangements with local 300,000 residents without power. While so many unforeseen events hotels to reserve blocks of rooms to A declared state of emergency as occurred in 2020, one aspect re - HURRICANE house employees temporarily dis- a result of the storm affected 47 of mained: everyone pulled togeth- SALLY placed due to the emergency. Ex- Oklahoma’s 77 counties. er, found solutions to address the Sept. 11-17, 2020 tra fuel, transportation equipment AWG’s Oklahoma City Division lost challenges, and focused on what and staff were arranged to service power, along with most of the city. was best for our member-retailers high-demand during and after the Fallen powerlines blocked drive- and their customers. event. AWG has also partnered with HURRICANE DELTA TROPICAL STORM Oct. 5-10, 2020 MARCO HURRICANE Grants provided by AWG Cares in 2020, assisted local ZETA Aug. 21-Sept. 5, 2020 charities as they provided: Oct. 24-30, 2020 Nutritious meals through COVID-19 30,000 Disaster Relief Projects Meals & snacks to those impacted 991,000 by Hurricane Laura Overnight shelters & hotel stays to 377,900 those impacted by Hurricane Laura Meals & snacks to those impacted 5,000 by Hurricane Sally
10 Associated Wholesale Grocers, Inc. 2020 Annual Report 11 0 OVERCOMING OBSTACLES FRESH “Fresh Excellence” was cited as the No. PRODUCE CONTINUES Deli continued to deliver on conve - 2 factor in growing sales, only slight- TO FLOURISH nient food options with the follow- ly behind “Lower Cost of Goods,” ac- Even during a pandemic, over 70% ing increases: cording to our most recent member of customers report fresh produce • 41%: Pre-packed, surveys. AWG continued to focus on is a primary reason for where they grab-and-go lunch meats its fresh departments this past year, shop. We supported our mem- delivering improved results in quali- ber-retailers with expanded citrus • 17%: Specialty cheese ty and cost for our membership. varieties and berries and realized • 13%: Packaged traditional MEAT & SEAFOOD DRIVES double-digit growth in proprietary deli salads grapes and club apples. CENTER OF THE PLATE • 6%: Dips and spreads The Nielsen report for processed AWG also enhanced our healthy meat shows AWG member-retailers snacking lineup and utilized iTrade Prepared foods finished the year gained share with a 23.4% increase Fresh, a tracking technology that down 6% due to the closing of in sales versus the rest of the mar - follows the product from shipping many self-service and full-service ket. Despite limited allocations, point to distribution center depar- hot bars. AWG member-retailers supply constraints, plant closures, ture, ensuring correct supply levels still finished the year 3.6% bet- and threats of labor shortages, for our member-retailers. ter than national averages, led by the AWG meat team proactively packaged protein salads (+14%), reached out to other channels and BAKERY IS BACK & DELI refrigerated entrées (+23%), and distributors for fresh and frozen IS IN DEMAND grab-and-go snacks (+41%). Bakery saw double-digit sales meat to counter the interruption Going forward, it will be crucial to regular supply chains. growth in the second half of the year, led by the bread catego - for all member-retailers to high- Seafood swam to incredible new ry, with increases of over 20%. light online ordering with pick-up heights in 2020, achieving sales Pre-packaged products took over and delivery options. Since the growth of over 35% vs. 2019. All with donuts up 26% and Always pandemic began, 83% of consum- three categories – fresh, frozen, and Save® items selling more than ers have used a third-party deliv- shelf-stable – grew over 20%, led by 200,000 cases in 10 months. ery service and 54% favor using a frozen seafood including the launch grocery app to add foodservice to of the Best Choice® shrimp program. their online shopping list.
Consumers reporting fresh produce as a SEAFOOD ACHIEVED A primary reason for 70% where they shop WHOPPING
4.4% . Above the 23 4% market Record increase in meat sales for AWG member-retailers 35%INCREASE IN 2020
12 Associated Wholesale Grocers, Inc. 2020 Annual Report 13 OVERCOMING OBSTACLES FRESH “Fresh Excellence” was cited as the No. PRODUCE CONTINUES Deli continued to deliver on conve - 2 factor in growing sales, only slight- TO FLOURISH nient food options with the follow- ly behind “Lower Cost of Goods,” ac- Even during a pandemic, over 70% ing increases: cording to our most recent member of customers report fresh produce • 41%: Pre-packed, surveys. AWG continued to focus on is a primary reason for where they grab-and-go lunch meats its fresh departments this past year, shop. We supported our mem- delivering improved results in quali- ber-retailers with expanded citrus • 17%: Specialty cheese ty and cost for our membership. varieties and berries and realized • 13%: Packaged traditional MEAT & SEAFOOD DRIVES double-digit growth in proprietary deli salads grapes and club apples. CENTER OF THE PLATE • 6%: Dips and spreads The Nielsen report for processed AWG also enhanced our healthy meat shows AWG member-retailers snacking lineup and utilized iTrade Prepared foods finished the year gained share with a 23.4% increase Fresh, a tracking technology that down 6% due to the closing of in sales versus the rest of the mar - follows the product from shipping many self-service and full-service ket. Despite limited allocations, point to distribution center depar- hot bars. AWG member-retailers supply constraints, plant closures, ture, ensuring correct supply levels still finished the year 3.6% bet- and threats of labor shortages, for our member-retailers. ter than national averages, led by the AWG meat team proactively packaged protein salads (+14%), reached out to other channels and BAKERY IS BACK & DELI refrigerated entrées (+23%), and distributors for fresh and frozen IS IN DEMAND grab-and-go snacks (+41%). Bakery saw double-digit sales meat to counter the interruption Going forward, it will be crucial to regular supply chains. growth in the second half of the year, led by the bread catego - for all member-retailers to high- Seafood swam to incredible new ry, with increases of over 20%. light online ordering with pick-up heights in 2020, achieving sales Pre-packaged products took over and delivery options. Since the growth of over 35% vs. 2019. All with donuts up 26% and Always pandemic began, 83% of consum- three categories – fresh, frozen, and Save® items selling more than ers have used a third-party deliv- shelf-stable – grew over 20%, led by 200,000 cases in 10 months. ery service and 54% favor using a frozen seafood including the launch grocery app to add foodservice to of the Best Choice® shrimp program. their online shopping list.
Consumers reporting fresh produce as a SEAFOOD ACHIEVED A primary reason for 70% where they shop WHOPPING
4.4% . Above the 23 4% market Record increase in meat sales for AWG member-retailers 35%INCREASE IN 2020
12 Associated Wholesale Grocers, Inc. 2020 Annual Report 13 OVERCOMING OBSTACLES 55 member-retailers’ companies obtained TRISP loans for TRISP In facing the prolonged pandem- going forward. However, the path improve the customer experience, technology and ic, unemployment spike, eco- toward meeting the new needs this short-term program provided nomic recession, and changing of the customer, requires a will - fast-tracked loans to credit-worthy consumer behaviors, many of our ingness to adapt and change by member-retailers in good stand- remodeling projects. member-retailers were at a pivotal making significant investments in ing, with the first year being in - crossroads of their business at the their business. terest-free. Member-retailers used start of 2020. The sudden spike in the loans for technology and re - To facilitate funding for mem- sales starting in March and con - modeling projects up to $500,000 ber-retailers choosing this new tinuing throughout the year saw a per location and up to $2.5 million path, AWG introduced the Technol- positive impact on current profit- per member-retailer equity. Our ogy & Remodel Investment Stim- ability and cash flow. member-retailers will expect to ulus Program (TRISP), a unique, save millions of dollars in first-year This turning point created a diffi- limited-time financing offering. interest costs and stimulate a high cult choice for our member-retail- Qualifying investments included return on their investments. ers: which course would sustain retail equipment and technology momentum and maximize future purchases and upgrades, store re - Overall, 55 member-retailers chose success potential? Do they take the models, and other costs directly to participate in the TRISP loan of - known path and attempt to main- related to these investments. fer, with AWG disbursing approx- tain the status quo before the pan - imately $15 million to help its AWG’s Finance Committee allocat- demic, or do they take the unchart - member-retailers grow their busi- ed up to $50 million of funds to be ed path that will better capitalize ness. AWG will continue to look for available for approved loans on a on consumers’ new preferences? opportunities in the future to pro - first-come, first-served basis. vide unique financing and growth The easy choice of staying with As the intent was to allow mem - options for its member-retailers. the status quo does not assure ber-retailers to move quickly to prior success will be maintained $15 MILLION The value of funds received by 55 AWG member-retailers to help grow their business.
14 Associated Wholesale Grocers, Inc. 2020 Annual Report 15 OVERCOMING OBSTACLES 55 member-retailers’ companies obtained TRISP loans for TRISP In facing the prolonged pandem- going forward. However, the path improve the customer experience, technology and ic, unemployment spike, eco- toward meeting the new needs this short-term program provided nomic recession, and changing of the customer, requires a will - fast-tracked loans to credit-worthy consumer behaviors, many of our ingness to adapt and change by member-retailers in good stand- remodeling projects. member-retailers were at a pivotal making significant investments in ing, with the first year being in - crossroads of their business at the their business. terest-free. Member-retailers used start of 2020. The sudden spike in the loans for technology and re - To facilitate funding for mem- sales starting in March and con - modeling projects up to $500,000 ber-retailers choosing this new tinuing throughout the year saw a per location and up to $2.5 million path, AWG introduced the Technol- positive impact on current profit- per member-retailer equity. Our ogy & Remodel Investment Stim- ability and cash flow. member-retailers will expect to ulus Program (TRISP), a unique, save millions of dollars in first-year This turning point created a diffi- limited-time financing offering. interest costs and stimulate a high cult choice for our member-retail- Qualifying investments included return on their investments. ers: which course would sustain retail equipment and technology momentum and maximize future purchases and upgrades, store re - Overall, 55 member-retailers chose success potential? Do they take the models, and other costs directly to participate in the TRISP loan of - known path and attempt to main- related to these investments. fer, with AWG disbursing approx- tain the status quo before the pan - imately $15 million to help its AWG’s Finance Committee allocat- demic, or do they take the unchart - member-retailers grow their busi- ed up to $50 million of funds to be ed path that will better capitalize ness. AWG will continue to look for available for approved loans on a on consumers’ new preferences? opportunities in the future to pro - first-come, first-served basis. vide unique financing and growth The easy choice of staying with As the intent was to allow mem - options for its member-retailers. the status quo does not assure ber-retailers to move quickly to prior success will be maintained $15 MILLION The value of funds received by 55 AWG member-retailers to help grow their business.
14 Associated Wholesale Grocers, Inc. 2020 Annual Report 15 PRICE CUTTER® Today’s shoppers seek a combi- curated assortment and focus on cility, and other unique branding nation of safety, value, speed, and everyday low pricing helps keep components reinforce the image convenience as they choose where labor and advertising costs low so of quality and value. Price Cutter® to shop. Smaller format stores are customers can get “quality prod- leverages a proprietary assortment serving this need with a simplified ucts at bargain prices.” The use of of store brands and value-priced assortment of the right items at the dump bins, floor displays, and pal- items from national brands, all right prices and are demonstrating let drops of special buys further competitively priced every day. strong sales comps compared to improve the price image. The enhanced store brand mix cre- larger superstores and supercen- Price Cutter’s® streamlined advertis- ates an opportunity to increase pen- ters. To proactively meet this market ing and marketing strategy reduces ny profit while saving the consumer need, in 2020, AWG introduced a member-retailers’ expenses while 15% or more versus the national licensed banner for a small format, increasing their competitive advan- brand. Currently, Price Cutter® stores curated assortment, value concept tage. Website and app platforms are achieving more than 60% store called Price Cutter®. This concept save costs by reducing print ads brand penetration. On a market bas- was designed for AWG member-re- and allow real-time pricing flexibil- ket comparison, Price Cutter® is up to tailers to capitalize on this trend ity to remain ahead of competitors. 22% lower than the suggested retails within the markets they serve. AWG Weekly ads break on Friday, coun- in our competitive city pricing zone, licensed five stores for the beta-test tering “like item” ad prices that reg- further demonstrating the advan- in 2020, and those member-retailers ularly hit the market on Wednesday tage of the program. have been working with us to refine to seize the higher traffic on week- The Price Cutter® program will help the concept and achieve the goal of ends. A long-term price lockdown creating a turn-key solution. meet our AWG member-retailers’ approach is used in the center store and their customers’ needs in 2021 The ideal Price Cutter® stores are and featured in the digital ads along and beyond, and is designed to be approximately 20,000 square feet, with digital coupons. a new growth engine for market use warehouse shelving, and stock The store décor and point-of-pur- competitiveness and profitability. no more than 6,000 items. This chase materials modernize the fa-
LOWER THAN Saving the customer COMPETITORS’ 15%+ RETAIL PRICING 60% 22% Store Brand Penetration
16 Associated Wholesale Grocers, Inc. LOU FOX AWARD STEVE & LAURA EDWARDS OWNERS - GES, INC. / EDWARDS FOOD GIANT
Community involvement has been a very con- sas Gov. Asa Hutchison recently appointed Steve sistent practice for the Edwards family. Steve, to the Arkansas State Police Commission. and his late father, Oral, have always been com- Steve has a strong commitment to educa- mitted to the communities in which they oper- tion and has personally invested a great deal ate supermarkets. of time and money in the Teach for America Steve and his wife, Laura have been married for program in the Arkansas Delta. They have 29 years and in these years have invested much personally helped numerous area students of their time trying to make life better for oth- pursue higher education, with Steve serving ers. They are dedicated to family as they work on the Foundation Board of Directors at Arkan- to improve the lives of all Arkansans. sas State University. The couple are members They have a shared history serving others on of First Baptist Church in Marianna, Arkansas AWG BRANDS boards and committees at the local, regional, where Steve is a member of the Executive OVERALL WINNER - OKLAHOMA state, and national levels. Committee and Chairman of the House and Delbert’s Supermarket #4473 Comanche, OK Grounds, while Laura is Chairman of the Stew- PRODUCE Together, they established an endowment to ardship and Personnel Committees. There is no AWG OVERALL WINNER #1 - NEBRASKA help underprivileged families of those seeking doubt that the Edwards have made a signifi- B&R Super Saver #9652 Lincoln, NE treatment at Baptist Memorial Hospital-Mem- cant impact on their communities, company, AWG OVERALL WINNER #2 - OKLAHOMA phis as Steve served multiple terms on the and team members through strong leadership Pruett’s Foods #4337 McAlester, OK Board of Trustees. over the past 30 years. BAKERY AWG OVERALL WINNER - GREAT LAKES Steve served multiple terms on the Board of Laura served as president and member of the Wiseway Super Food Center #8351 Crown Point, IN Directors of the Crossroads Coalition and the Marianna-Lee County Chamber Board, Treasurer MARKETING CAMPAIGN regional economic development partnership of the Arkansas Governor’s Mansion Association, AWG OVERALL WINNER - MEMPHIS working to enhance development and job School Board Member and Booster Club Mem- Mac’s Fresh Markets (All Stores) AR, MS & LA growth across eight counties in the Arkansas ber for Lee Academy, once taking a mission trip FOOD SERVICE Delta. Steve served eight years as a Commission- to Ukraine to help underprivileged children. AWG OVERALL WINNER - KANSAS CITY er on the Arkansas Aeronautics Commission, Cosentino’s Price Chopper #117 Gardner, KS Steve and Laura are truly servant leaders who and 12 years as a Commissioner for the Arkansas put the needs of others ahead of their own. FLORAL Department of Economic Development. Arkan- AWG OVERALL WINNER - NASHVILLE Food World #5792 Statesboro, GA SEAFOOD AWG OVERALL WINNER - OKLAHOMA Crest Foods #4004 Edmond, OK STORE MANAGER of the YEAR CENTER STORE AWG OVERALL WINNER - GREAT LAKES GINA STENNETT PYRAMID FOODS Strack & Van Til Market #1963 Crown Point, IN MEAT AWG OVERALL WINNER - GREAT LAKES Gina Stennett has an amazing story of grow- ship golf tourna- Tadych’s #1481 Marquette, MI ing up in the grocery business. She started ment has helped MERCHANDISING EVENT with the Ramey’s (now Pyramid Foods) group raise more than AWG OVERALL WINNER - GULF COAST of stores in 1986, holding numerous positions $16 million dollars Rouses #6781 New Orleans, LA throughout the stores, including working in a for local children’s OMNI-CHANNEL supervisory capacity over store operations, loss charities. Gina AWG OVERALL WINNER - MEMPHIS prevention, and IT. In 2005, she was named to also partnered Hays Supermarkets (All Stores) AR & MO the Board of Directors and in 2017 she became with the local VMC the store director at the Price Cutter® located food banks, Ozark AWG OVERALL WINNER - BEST OVERALL 50K+ on East Battlefield in Springfield, Missouri, the Food Harvest and Crosslines, and has been in- Great Lakes, Tony’s Fresh Market #1867 Burbank, IL company’s flagship store. Gina has a passion strumental in helping local schools. for outstanding store conditions and more im- FOLLOW Gina leads by example and lives by the saying: portantly, for outstanding customer service. “The buck starts and stops with me.” Gina has THIS LINK As Gina implemented her management style, high expectations for herself and her team, sales exploded and during the past three years, and the results are outstanding! TO VIEW ALL the store has shown a 20% sales increase. 2020 AWARD Gina has been serving the customers of Pyra- Gina and her team are proud of the numerous mid Foods for 40 years. WINNERS community and charity events supported by her store. The Price Cutter® Charity Champion- 2020 Annual Report 17 NET SALES $ 254.43 2020 CONSOLIDATED NET MILLION SALES FOR CONTINUING OPERATIONS 10.63 Billion
$ . 213.84 2019 . 938 MILLION 936 Billion Billion 9.28 Billion
$ 210.52 2018 MILLION
$ 203.44 2017 2017 2018 2019 2020 MILLION PATRONAGE PATRONAGE DOLLARS
6.27% GROSS 2020 NEW BUSINESS PROFIT FROM WHOLESALE NEW MEMBER . 6.09% 394% . OPERATIONS STORES 6.00% 606%
3.72% . 173 370% 3.61% SG&A $ ANNUALIZED EXPENSES PURCHASES FROM WHOLESALE 479 20172017 2018 2018 2019 2019 2020 2020 OPERATIONS MILLION
18 Associated Wholesale Grocers, Inc. ASSOCIATED WHOLESALE GROCERS, INC. AND SUBSIDIARIES CONSOLIDATED BALANCE SHEETS December 26, 2020 and December 28, 2019 (dollars in thousands)
ASSETS 2020 2019
Current Assets: Cash and cash equivalents ...... $ 173,867 $ 152,960 Receivables, net of allowance for doubtful accounts of $5,343 in 2020 and $5,373 in 2019 ...... 345,914 307,208 Notes receivable from members, current maturities, net of allowance for doubtful accounts of $0 in 2020 and $0 in 2019 ...... 25,174 10,394 Inventories ...... 580,956 541,174 Prepaid and other current assets ...... 46,509 33,923 Total current assets ...... 1,172,420 1,045,659 Notes receivable from members, maturing after one year, net of allowance for doubtful accounts of $2,716 in 2020 and $2,774 in 2019 ...... 94,389 37,290 Property and equipment, net (note 6) ...... 507,898 449,639 Intangible assets, including goodwill, net of accumulated amortization of $0 in 2020 and $23,958 in 2019 (note 3) ...... 200 10,460 Deferred income taxes (note 10) ...... 21,021 38,094 Prepaid and other assets ...... 40,648 43,485 Total assets ...... $ 1,836,576 $ 1,624,627
LIABILITIES AND EQUITY
Current Liabilities: Accounts payable ...... $ 742,979 $ 605,887 Cash portion of current year patronage ...... 157,580 123,355 Member deposits ...... 42,057 30,406 Accrued expenses and other current liabilities ...... 108,390 119,099 Total current liabilities ...... 1,051,006 878,747 Long-term debt maturing after one year (note 7) ...... 178,341 151,959 Deferred income and other liabilities ...... 76,821 76,095 Total liabilities ...... 1,306,168 1,106,801
Commitments and contingent liabilities (note 12)
Equity: Common stock, $100 par value: Class A, voting; 35,000 shares authorized; 16,710 and 16,470 shares issued at 2020 and 2019 ...... 1,671 1,647 Class B, nonvoting; 150,000 shares authorized; 9,654 and 10,261 shares issued at 2020 and 2019 ...... 965 1,026 Additional paid-in capital (note 9) ...... 28,645 27,434 Retained earnings ...... 555,396 497,676 Accumulated other comprehensive loss (notes 9 and 11) ...... (56,269) (45,531) Total members’ equity ...... 530,408 482,252 Noncontrolling interest ...... — 35,574 Total equity ...... 530,408 517,826 Total liabilities and equity ...... $ 1,836,576 $ 1,624,627
See accompanying notes to these consolidated financial statements. 19 ASSOCIATED WHOLESALE GROCERS, INC. AND SUBSIDIARIES CONSOLIDATED STATEMENTS OF OPERATIONS AND COMPREHENSIVE INCOME Fiscal years ended December 26, 2020, December 28, 2019, and December 29, 2018 (dollars in thousands)