Annual Report 2Oi8
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ANNUAL REPORT 2OI8 2018 Annual Report I Downtown Center Business Improvement District 1 2 Downtown Center Business Improvement District I 2018 Annual Report DEAR DOWNTOWN STAKEHOLDER We are pleased to share with you the 2018 Annual Report for the Downtown Center Business Improvement District (DCBID). It was a year of big changes, with our founding President & CEO Carol Schatz stepping down after 20 years of service to the DCBID. Her leadership in the revitalization of our District and Downtown was commemorated on May 3rd with the dedication of Carol Schatz Square at the corner of Wilshire & Hope. It is with great appreciation and anticipation that we set out to build on her legacy. Downtown is a radically different place today than when Carol started the DCBID in 1998, but one critical constant through those years has been the stakeholder support that makes all of our work possible, and for which we are deeply grateful. The core of our services has always been safety, maintenance, marketing, and economic development, but the nature of those programs has evolved with the growth of the District and the changes in DTLA. Our main goal – a safe, clean, and vibrant district – never changes, but the ways we make that happen – as well as the opportunities and challenges we face along the way – are as dynamic as the city itself. The Safe and Clean team is at the heart of our efforts, with a commitment to assisting those who live, work, and visit the District, and providing 24-hour supplemental service to maintain the highest level of cleanliness and safety. In 2018, they responded to over 30,000 calls for service, and removed over 71,000 bags of trash and more than 4,000 instances of graffiti. The Marketing and Economic Development team continued to play a lead role in the vitality of Downtown with outreach to investors and developers, tours for prospective residential and commercial tenants, and innovative programs in each of our key sectors. Major initiatives this year included: publishing the Downtown LA Arts & Culture Report; launching the DTLA: Make It Yours Club to promote local businesses; and producing the DTLA//IRL holiday pop-up experience. These attraction and promotion efforts were amplified by theDCBID’s communications channels, including our increasing use of social media, video and digital content, and our website DowntownLA.com, telling the story of DTLA. Community engagement is an increasingly important component of our work, with our signature events such as Dog Day at the Cathedral and Halloween Festival For DTLA Kids complemented by quarterly Resident Mixers and our monthly Marketing Roundtable. The DCBID Downtown Guides provided assistance to thousands of workers, residents, and visitors, and connected with dozens of businesses in the District. Thank you for your continued dedication to Downtown LA and our District. We are extremely grateful for your support and know that together we will continue to build the future of Downtown LA. Sincerely, Robert Cushman Suzanne Holley Chairperson, President & CEO, DCBID Board of Directors DCBID 2018 Annual Report I Downtown Center Business Improvement District 3 PHOTO BY HUNTER KERHART 4 Downtown Center Business Improvement District I 2018 Annual Report Cranes are taller than most buildings and the buildings are the tallest west of the Mississippi. Fashionable hotels, trendy restaurants, Volstead- themed bars, and expensive boutiques dot every block.” —Fodor’s Travel, November 2018 2018 Annual Report I Downtown Center Business Improvement District 5 DTLA BY THE NUMBERS POPULATION GROWTH 18,700 75,633 1999 2018 PROPERTY VALUE $15.9 BILLION 2018 $9.3 BILLION 2008 $4.5 BILLION 1999 $11.4 BILLION Total increase RESIDENTIAL UNITS AVERAGE CONDO PRICE Per Sq. Ft. 44,230 $697 11,626 $169 1999 2018 1999 2018 6 Downtown Center Business Improvement District I 2018 Annual Report A VIBRANT COMMUNITY $99,000 66% 80% Average median household Residents between Residents have earned a income of residents the ages of 23–44 college degree or higher 500,000+ 22 MILLION 1,000+ Weekday population Annual visitors New restaurants, bars, retail, and amenities 2008–2018 CONTINUED GROWTH Current Inventory Under Construction Pipeline HOTEL ROOMS 9,518 1,271 9,449 RESIDENTIAL UNITS 44,230 7,0 3 3 35,170 2018 Annual Report I Downtown Center Business Improvement District 7 OPERATIONS Keeping the District safe and clean Safe and clean streets are the foundation of a vibrant neighborhood. The DCBID’s Safety and Maintenance team is proudly committed to assisting those who live, work, play, and visit the District. This highly visible, well-trained staff of Safety team members and Maintenance personnel continues to provide daily, 24-hour supplemental services to maintain safety and cleanliness within the District. In 2018, the team addressed 110,694 District issues including responding to 30,476 calls for service. The DCBID’s BID A.C.T.I.O.N. program provided assistance to the homeless community, connecting 48 individuals to housing services. SAFETY While in the District, you may come across our Safety team members, that are contracted employees of Allied Universal, and have training 30,476 that ranges from enhanced customer service to assisting those in Calls for safety service need and much more. They serve as additional eyes and ears for local law enforcement and city entities. MAINTENANCE Our Maintenance team helps maintain the cleanliness of sidewalks and public areas within the District. The Maintenance team crew 4,278 members are contracted through Chrysalis, a non-profit organization Graffiti clean ups offering transitional employment opportunities to formerly homeless or economically disadvantaged individuals. BID A.C.T.I.O.N. The BID A.C.T.I.O.N. program was developed to assist the DCBID in engaging and providing services to the homeless. In 2015, the BID 4,076 A.C.T.I.O.N. program was expanded through a contract with PATH Services provided (People Assisting the Homeless), an organization with over 30 years’ experience helping the homeless “find a path home.” 8 Downtown Center Business Improvement District I 2018 Annual Report 2018 Annual Report I Downtown Center Business Improvement District 9 SAFETY FOOT PATROLS The DCBID Safety team began foot patrols in the District after SAFETY TEAM observing an increase in calls during the lunch and dinner hours STATISTICS regarding quality of life issues. The team focused on 7th Street during busy hours to ensure the area remains safe and clean for those who live, work, and play in the District. The addition of the foot patrols has been well received in the community and the team 30,476 has received extremely positive feedback from the public. Calls for service MOAB TRAINING Management of Aggressive Behavior (MOAB) training was provided by Allied Universal. This certified, 16-hour course trains our Safety team members on how to handle aggressive behavior by individuals 110 ,694 in the District. The training specializes in de-escalating aggressive Total issues addressed behavior and coming to a peaceful resolution. All of our Safety Team members are MOAB trained and will continue to receive updates on new techniques as they become available. 10 Downtown Center Business Improvement District I 2018 Annual Report MAINTENANCE MAINTENANCE TEAM STATISTICS 71,349 TREE TRIMMING CONTINUES Bags of trash removed In 2018, the DCBID trimmed 208 trees within the District. The tree from over 250 DCBID trimming assists with overgrown trees that are blocking streetlights, owned receptacles growing into the sides of buildings, and helps to improve the cleanliness of the sidewalks. Since the DCBID began this service in 2014, we have facilitated the trimming of over 900 trees within the District. 4,278 Instances of graffiti removed 7,988 Sidewalk wash-down conducted 2018 Annual Report I Downtown Center Business Improvement District 11 BID OUTREACH PATH PARTNERSHIP STATISTICS BID A.C.T.I.O.N. & PATH PARTNERSHIP The BID A.C.T.I.O.N. (Ambassador Community Training for Intervention, Wellness, Outreach & Networking) program was developed in conjunction with the California Hospital in 2000 to assist the DCBID in engaging and 4,076 providing services to the homeless. In 2015, the BID A.C.T.I.O.N. program Services provided was expanded through a contract with PATH (People Assisting the Homeless), an organization with over 30 years’ experience helping the homeless “find a path home.” In addition to finding housing, PATH builds permanent supportive housing and provides case management, medical and mental healthcare, and benefits advocacy. In 2018, PATH dedicated 48 two full-time mobile outreach teams to the District who provided those Individuals connected experiencing homelessness with a variety of services ranging from giving to housing services clothing, blankets, and transportation, to accessing medical services, rehabilitation programs and temporary and permanent shelter. The partnership between the DCBID and PATH increases both our outreach efforts and the types and number of services we can offer to Downtown 868 LA’s homeless population. High quality services are critical to ensuring that New individuals contacted homeless individuals and families can transition from living on the streets to thriving in their own homes. 20-YEAR PARTNERSHIP BETWEEN 2,952 DCBID & CHRYSALIS CONTINUES Chrysalis is a nonprofit organization focused on creating a pathway to Contacts made self-sufficiency for homeless and low income individuals by providing the resources and support needed to find and retain employment. The partnership between the DCBID and Chrysalis provides approximately 30 ongoing transitional employment positions. These positions provide valuable experience, helping to remove barriers to employment for individuals who have overcome a history of incarceration, homelessness, or drug addiction. 12 Downtown Center Business Improvement District I 2018 Annual Report TEAM MEMBERS OF THE YEAR Each quarter, the DCBID recognizes Safety and Maintenance team members who have gone above and beyond the call of duty.