DOCSLIB.ORG

Videocon D2h Uses Genesys to Boost Service, Optimize Resources

Total Page：16

File Type：pdf, Size：1020Kb

Download full-text PDF Read full-text
Videocon D2h Uses Genesys to Boost Service, Optimize Resources SUCCESS STORY Videocon d2h Uses Genesys to Boost Service, Optimize Resources The Videocon Group, a well established Indian industrial conglomerate, founded Videocon d2h in order to enter the direct broadcast satellite market. Videocon d2h sought a customer experience solution vendor to help them support their rapidly growing client base. The company now uses several Genesys solutions to optimize resource utilization and to deliver an excellent customer experience. AT A GLANCE Videocon d2h www.videocond2h.com Industry: Entertainment, Media and Publishing SUCCESS STORY Videocon d2h / page 2 Television broadcasting is a huge industry in and retain call details, recordings and reports, CHALLENGES India. Over 134 million households have a and generate real-time and historical reports • Penetrate the Direct-to- television, and 103 million homes access about all contact center activities. Home (DTH) television cable and satellite services. Television market and grow the After carefully specifying its requirement, customer base by 850 owning households using satellite and cable Videocon d2h invited several vendors, percent by 2015 services are growing at between eight and including Genesys, for proposals. “We have a ten percent per year, while homes • Equip four contact centers time-tested evaluation and procurement with appropriate technol- employing Direct-to-Home (DTH) services system under which we make a thorough ogy to ensure stable, high are increasing at between 15 and 28 assessment of technical presentations, visit availability, and scalable percent annually. appropriate customer sites, conduct detailed telecommunications Videocon d2h recently launched DTH technical discussions and, finally, carry out a environments services to the domestic market, competing proof-of-concept to decide which is the most • Implement an efficient IVR against local cable and satellite television apt solution,” explains Tyagi. “We decided to capability to maximize providers. The organization’s objective is to implement the Genesys solution because its the customer experience through self-service increase subscriber numbers by four million flexibility matched our business requirement capabilities year-on-year between 2011 and 2015. very closely. It is also robust, highly scalable and, of course, more cost effective.” • Maintain and retain all contact center activities Seeking Extendable Solution for reporting purposes To support its rapid growth, Videocon d2h Genesys Supports Growth Goals established contact centers in Bangalore, Videocon d2h now uses several Genesys Dehradun, Pune, and near its head office and solutions at its four contact centers. The SOLUTIONS data center in Greater Noida. The contact Genesys Voice Platform (GVP) solution, a • Genesys Customer centers handle all customer inquiries about software-only, standards-based IVR, is at the Interaction Management the new television service, and they support heart of the solution. This innovative (CIM) platform various regional languages. The business technology provides callers with touchtone • Genesys Voice Platform then sought a contact center solution to access to a range of services and (GVP) connect each contact center to the data incorporates speech recognition technology • Genesys Session center, in order to ensure excellent customer to create dynamic customer engagement. Initiation Protocol (SIP) service levels. Server Deployed as an integrated self-service “Our business model comprises a centralized solution, GVP operates with the Genesys • Genesys CC Analyzer solution with distributed contact centers Customer Interaction Management (CIM) • Genesys CC Pulse + across the country,” explains Vinay Tyagi, platform to boost the caller experience. Self- • Genesys Info Mart Head of Call Center Technology, Videocon service multilingual options automatically • Genesys Desktop d2h. “We needed a stable contact center handle routine phone inquiries such as credit solution that offered high availability, flexibility, card and voucher payments, while the • Genesys intelligent and scalability to support our business growth platform routes more complex requests to an Customer Front Door™ targets. Moreover, the solution had to employ appropriate agent. the latest Interactive Voice Recognition (IVR) GVP is a key element of the Genesys and agent interaction technologies to deliver intelligent Customer Front Door™ (iCFD™) 100 percent customer satisfaction.” and, along with the Genesys platform, iCFD Videocon d2h primarily required the IVR helps create a more personalized customer technology to act as a customer self-service experience by knowing the customers and tool, handling various inquiries about product anticipating their needs. A Genesys Desktop and account information, payments, service solution integrates with Videocon’s Customer requests, and technical support. Initially, the Relationship Management (CRM) software solution needed to accommodate a few to provide agents with important tools and hundred seats, but the company expects this information, delivering personalized and figure to rise to between two and three professional customer service through thousand seats over the next two to three proactive engagement. years. In addition, any solution had to maintain SUCCESS STORY Videocon d2h / page 3 “We decided to implement the Genesys solution because its BENE FITS flexibility matched our business requirement very closely. It is also • Can now support a rapid rise in subscribers, thus enhancing robust, highly scalable and, of course, more cost effective.” revenue streams VINAY TYAGI • Realized 100 percent uptime HEAD OF CALL CENTER TECHNOLOGY, even during peak demand VIDEOCON d2h • Able to support high daily call volumes as the customer base “Although we initially had a few hundred seats, demand for services grew quickly and we increases (IVR call volumes will rise from 150,000 to 1.2 currently run 1,200 IVR ports and 1,520 agent seats,” says Tyagi. “However, we soon million, while contact center plan to upgrade to 1,500 IVR ports and increase the number of inbound and outbound call volumes are set to rise agent seats to between 1,600 and 2,000.” (As per current projections.) from 110,000 to 800,000) To route voice traffic between the contact centers and data center, Videocon d2h employs • Enhanced efficiency and the Genesys Session Initiation Protocol (SIP) Server solution. This solution allows the customer service levels based company to operate an open and standards-based IP infrastructure with Verint voice on real-time priorities recording technology, thus lowering costs, increasing flexibility, and enhancing • Self-service multilingual performance. The solution also simplifies administration and enables the contact centers to options automatically handle leverage resources already available within the organization, especially during peak call routine phone inquiries, while times, to boost customer service. Genesys Info Mart provides a comprehensive reporting the platform routes more and analysis package about all contact center activities to identify potential problems, complex requests to an appropriate agent optimize processes, and assess service levels. • Integrates with the company’s mokSa Technologies, a global consulting and technology services company based in CRM software to deliver a Bangalore, acted as the system integrator on behalf of Genesys. “We worked extensively personalized and professional alongside Genesys and its partner to stabilize the solution and resolve IVR fluctuations service via proactive and reporting issues,” comments Tyagi. “We can now scale up without even looking at engagement other solutions.” • Efficient reporting process aids contact center management Boosting Customer Satisfaction While Optimizing • Allows an open standards- based IP infrastructure to Resource Utilization operate with Verint voice re- Today, Videocon d2h has a highly stable, flexible, and scalable telecommunication cording technology — lower- environment within its contact centers and the infrastructure is easy to manage and ing costs, increasing flexibility, monitor. Following deployment of the Genesys contact center solutions, Videocon d2h has and enhancing performance readily handled millions of inquiries and, consequently, the company has increased the number of subscribers within the Indian market to over two million. However, with forecasts suggesting that this number will rise by 850 percent to 17 million by 2115, Videocon is well placed to deal with the projected number of inquiries. Accordingly, over the same period, daily IVR call volumes are set to rise from 150,000 to 1.2 million, while daily contact center call volumes will increase from 110,000 to 800,000. IVR uptime is currently 100 percent and the solution has sufficient scalability to support projected business growth. “The Genesys solution plays a very important role by allowing our agents to deliver a high level of customer satisfaction while optimizing resource utilization and processes. It is critical to both the business and our customers, and will help us to handle an ever- increasing customer base,” concludes Tyagi. SUCCESS STORY Videocon d2h / page 4 “The fundamental Systems Integrator Info enablers for mokSa Technologies is a global consulting and technology services company, providing a full managing the spectrum of services in Unified Communications. Through their understanding of technology, combined with industry, domain and program management expertise, they deliver on their customer experi-
Load more

Recommended publications
  • NEW SYLLABUS 345 : 1 : Roll No…………………
    OPEN BOOK EXAMINATION NEW SYLLABUS 345 : 1 : Roll No………………… Time allowed : 3 hours Maximum marks : 100 Total number of questions : 6 Total number of printed pages : 7 NOTE : Answer ALL Questions. 1. "Telecom Industry in India" The telecommunication industry in India was one of the most swiftly growing sectors in the world with stupendous growth over the last decade. It was regarded as the third largest in the world and the second largest among the emerging economies of Asia. Besides the public sector, the private segment had made significant contribution that had turned the industry into one of the key contributors to the Indian success story. It had an impressive growth trajectory, adding nearly 9 million subscribers per month, bringing the mobile subscriber base to over 903 million by January, 2012. BCG, in January, 2011, indicated that the Indian telecom market would surpass the US $100 billion mark by 2015. This report contradicted the prevalent common belief that growth in the telecom sector had reached a saturation point. In 1994, when mobile phones were introduced in India, the country was divided into 23 circles and licences were issued as per these circles. The circles were classified into four categories — Metros, A, B and C - on the basis of revenue potential; Metro and A circles were expected to have the highest potential. The telecom market in India was highly competitive compared to other countries, and there were over 11 operators in each circle, which was unheard of anywhere else in the world. Different players included Airtel, Reliance, Vodafone (earlier Hutch), Idea, Tata, state-owned BSNL and many more.
    [Show full text]
  • CP (IB) No. 01/MB/2018]
    NCLT Mumbai Bench IA No. 1031/2020 in [CP (IB) No. 01/MB/2018] IN THE NATIONAL COMPANY LAW TRIBUNAL MUMBAI BENCH, SPECIAL BENCH II *** *** *** IA No. 1031 of 2020 in [CP (IB) No. 01/MB/2018] Under Section 60(5) of Insolvency and Bankruptcy Code, 2016 *** *** *** In the matter of STATE BANK OF INDIA Versus VIDEOCON TELECOMMUNICATIONS LIMITED Between ABHIJIT GUHATHAKURTA, Resolution Professional for 13 Videocon Group Companies Flat No. 701, A Wing, Satyam Springs, Cts No. 272a/2/l, Off BSD Marg, Deonar, Mumbai City, Maharashtra, 400088 … Applicant and DEPARTMENT OF TELECOMMUNICATIONS Ministry of Communications, Access Service Branch, AS-1 Division, Sanchar Bhawan, 20, Ashoka Road, New Delhi- 110001 … Respondent No. 1 BANK OF BARODA 3rd Floor, 10/12, Mumbai Samachar Marg, Fort, Mumbai- 400 001 … Respondent No. 2 Date of Order: 07.10.2020 CORAM: Hon’ble Janab Mohammed Ajmal, Member Judicial Hon’ble Ravikumar Duraisamy, Member Technical Appearance: For the Applicant : Senior Counsel Mr. Gaurav Joshi with Ms. Meghna Rajadhyaksha. For the Respondents : None Page 1 of 8 NCLT Mumbai Bench IA No. 1031/2020 in [CP (IB) No. 01/MB/2018] Per: Janab Mohammed Ajmal (Member Judicial) ORDER This is an Application by the Resolution Professional of the Corporate Debtor seeking necessary direction against the Respondent(s). 2. Facts leading to the Application may briefly be stated as follows. The Videocon Telecommunications Limited (hereinafter referred to as the Corporate Debtor) had availed various credit facilities from the State Bank of India and other Banks including Bank of Baroda (Respondent No. 2). The Department of Telecommunications, Government of India (Respondent No.
    [Show full text]
  • United Access Service Licence (UASL)
    United Access Service Licence (UASL) By N.K.Goyal President, Indian Manufacturing Foundation, Chairman Emeritus, TEMA ; Chairman CTIA President, HP Chamber of Commerce and Industries [email protected] Existing operators As on January 31, there were two basic licensees, 60 cellular and 97 UAS licensees, taking the total number to 159. Idea Cellular has operations in 13 telecom circles, Vodafone Essar in 16 circles and Aircel Cellular offers in 9 telecom circles, even as all three operators are awaiting GSM spectrum to extend their operations to the all 23 telecom circles in the Country GSM players: 3 pan India : Airtel, Vodafone, BSNL/ MTNL, Others: Spice, Reliance; Aircell—Chennai & TN, Dishnet wireless North East. Idea CDMA players: 2 pan India: Reliance, Tata, Others: Shyam (Rajasthan), HFCL (Punjab), BSNL/MTN L Existing licensees that have not started services - Idea Cellular and Aircel Dishnet Wireless and Essar Spacetel - onus on the operators to start an alternate service if they have taken a license. - Roll-out obligations are 10 per cent of the circle has to be covered within a year. EXISTING OPERATORS INVESTMENT PLANS All India investments during 2005-06 is Rs. 36,685 Crores Expected 2006-07 Rs. 47,561 Crores 2007-08 Rs. 64,530 Crores 2008-09 Rs. 61,660 Crores Towers existing 1,20,000 and expected addition 2,00,000 within next two years. UASL LICENSE APPLICATION FDI 49%/74 % Application fees Rs 15,000 each Paid up capital of applicant company as prescribed Net worth 30/50/100 Crores for C/B/A Circles. Means paid up capital+ free reserves of applicant and promoters with at least 10% equity, foreign exchange of foreign promoter company to be converted as on application date.
    [Show full text]
  • C Ntent 17-30 April 2017 L
    C NTENT 17-30 April 2017 www.contentasia.tv l www.contentasiasummit.com Telkomsel, CatchPlay roll out in Indonesia 2GB data sweetener for SVOD movie package Indonesian telco Telkomsel has added Taiwan’s CatchPlay SVOD to its Video- MAX entertainment platform, bundling movies with a 2GB data sweetener and the promise of “smooth streaming” on Telkomsel’s 4G mobile network. The package costs Rp66,000/US$5 a month. CatchPlay has also acquired exclusive digital rights for award winning Indo- nesian movie, Solo, Solitude, which will stream on the platform in May. In addition to the monthly subscription option, a multi-layered pricing strategy offers consumers in Indonesia free mem- bership and one free CatchPlay movie a month, with a pay-per-view option for lo- cal and library titles at Rp19,500/US$1.50 each or new releases for Rp29,500/ US$2.20 each. CatchPlay CEO, Daphne Yang, de- scribed Indonesia as a market of “huge potential in terms of individuals who use the internet for video streaming”. CatchPlay titles include La La Land, Lion and Lego: Batman Movie. New titles this month are Collateral Beauty, starring Will Smith; Sing with Matthew McConaughey and Reese Witherspoon; and Fences with Denzel Washington and Viola Davis. CatchPlay also has a distribution deal with Indihome in Indonesia. The platform is available in Taiwan, where it launched in 2007, Singapore and Indonesia. www.contentasia.tv C NTENTASIA 17-30 April 2017 Page 2. Korea’s JTBC GMA bets on love triangles in new drama breaks new ground 3 wives, 3 husbands, 3 mistresses drive day-time hopes with Netflix 21 April global debut Philippines’ broadcaster GMA Network global linear network GMA Pinoy TV on has premiered its new afternoon drama, 18 April.
    [Show full text]
  • Videocon D2H to Merge with Dish TV Creating a Leading Cable & Satellite Distribution Platform
    Dish TV India Limited Investor Presentation Disclaimer Some of the statements made in this presentation are forward-looking statements and are based on the current beliefs, assumptions, expectations, estimates, objectives and projections of the directors and management of Dish TV India Limited about its business and the industry and markets in which it operates. These forward-looking statements include, without limitation, statements relating to revenues and earnings. The words “believe”, “anticipate”, “expect”, “estimate", "intend”, “project” and similar expressions are also intended to identify forward looking statements. These statements are not guarantees of future performance and are subject to risks, uncertainties and other factors, some of which are beyond the control of the Company and are difficult to predict. Consequently, actual results could differ materially from those expressed or forecast in the forward-looking statements as a result of, among other factors, changes in economic and market conditions, changes in the regulatory environment and other business and operational risks. Dish TV India Limited does not undertake to update these forward-looking statements to reflect events or circumstances that may arise after publication. 2 Indian M&E Industry Snapshot TV industry size (INR Bn.) Broadcasting industry Distribution industry 2021P 771 394 Multiple broadcasters INR 771 Bn. Analog 2021 TV subscription producing content in revenues 15 languages Cable Digital 2017P 426 225 CAGR of ~ 16% across 38% Cable (2017-2021P) 7 genres 29% INR 426 Bn. beaming 2017 DTH 2012 245 125 TV subscription ~880 channels revenues 33% Subscription revenues Advertising revenues Indian television market statistics (HHs Mn.) 2016 2020 306 284 239 Total households 284 Mn.
    [Show full text]
  • Introduction of Videocon Videocon
    Introduction of videocon Videocon CORPORATE PROFILE The Videocon group emerges as a USD 2.5 Billion global firm continuing toset trends in every sphe re of its act ivities fro m a conf er enc e roo m siz ed assembly line in 1979. Today the company operates through 4 key sectors:Consumer Electronics, Home Appliances & Compressor manufacturingin India We enjoy a pre-eminent position in terms of sales and customer satisfactionin many of our consumer products like Colour Televisions, WashingMachines, Air Conditioners, Refrigerators, Microwave ovens and manyother home appliances, selling them through a Multi-Brand strategy with thelargest sales and service network in India. Refrigerator manufacturing isfurther supported by our inhouse compressor manufacturing technology inBangalore. Display industry and its components With the Thomson acquisition Videocon has emerged as one of the largestColour Picture tube manufacturers in the world operating in Mexico, Italy,Poland and China, continuing to lead through new innovative technologieslike slim CPT, extra slim CPT and High Definition 16:9 format CPT. Colour Picture Tube Glass Videocon is one of the largest CPT Glass manufacturers in the world with ahigh level of experience and technical expertise operating through Polandand India. Videocon will leverage on this synergy after the Thomsonacquisition to internally source glass for its CPT manufacturing increasingefficiencies and lowering costs. Oil and Gas An important asset for the group is its Ravva oil field with one of the lowestoperating costs in the world producing 50,000 barrels of oil per day. Thegroup has ambitious plans for expansion in this sector globally Videocon From Wikipedia, the free encyclopedia Videocon Industries Ltd.
    [Show full text]
  • Asia Mobile Operators
    A BUDDECOMM REPORT ASIA MOBILE OPERATORS 7th Edition Researchers: Peter Evans, Lisa Hulme-Jones Copyright 2010 Published in March 2010 Paul Budde Communication Pty Ltd Tel 02 4998 8144 – Int: 61 2 4998 8144 5385 George Downes Drive Fax 02 4998 8247 – Int: 61 2 4998 8247 BUCKETTY NSW 2250 Email: [email protected] AUSTRALIA Website: www.budde.com.au Asia Mobile Operators Disclaimer: The r eader a ccepts a ll r isks a nd responsibility f or l osses, da mages, costs a nd other c onsequences resulting directly o r i ndirectly f rom u sing this r eport or f rom reliance on any information, opinions, estimates a nd forecasts c ontained herein. T he i nformation c ontained herein ha s been obtained f rom sources believed to be reliable. Paul Budde Communication Pty Ltd disclaims all warranties as to the accuracy, co mpleteness or a dequacy of s uch inf ormation a nd s hall have no lia bility f or e rrors, omissions or inadequacies in the information, opinions, estimates and forecasts contained herein. The materials in this report are for informational purposes only. Prior to making any investment decision, it is recommended that the reader consult directly with a qualified investment advisor. Forecasts: The following provides some background to our scenario forecasting methodology: • This report i ncludes w hat we t erm s cenario forecasts. B y de scribing l ong-range s cenarios w e identify a band within which we expect market growth to occur. The associated text describes what we see as the most likely growth trend within this band.
    [Show full text]
  • 56137088.Pdf
    AKAI Marketing strategies Plans for the Indian market in the Our marketing strategy is more for less. coming three years We are offering products to the custom- Akai aims to offer a complete gamut of ers at the lowest price points, loaded with home appliances and consumer electron- many more features than available in the ics products. We are already into wash- market for the same range. ing machines, color TVs, LCD TVs, LED TVs, home theaters and DVD players. Distribution strategies We have also launched our mobile range. Our distribution strategy is similar to We are seriously considering cooling that of others. We plan on increasing the products, inverters, and IT products. number of direct dealers, direct accounts, Akai will make sure it fulfills the needs and opening up counters for Akai that and requirements of consumers in home will be easily accessible to consumers. electricals, electronics, as well as tele- In areas where it is difficult for custom- communications. ers to visit outlets, we are appointing distributors. Key achievements Advertising strategies A soft launch was done six months back. Basant Pande We have started advertising only a Our core focus area will be LED products, couple of months back. In this short time which is the future of the TV business. period we have been able to capture the Executive Vice President (Sales & Thus, we will be going very heavy in LED network, and now we have a national Marketing): Basant Pande marketing cum advertising. network in place. Company: Global Brands Enterprise Also, Akai, under the Videocon umbrella, Solutions Pvt.
    [Show full text]
  • Download July Current Affairs 2021
    IQRA IAS CURRENT AFFAIRS JULY 2021 1 | P a g e INDEX TOPICS PAGES 1) Polity and Governance 03-19 2) International Relations 20-28 3) Security and Defence 29-37 4) Economy 38-67 5) Science and Technology 68-80 6) Ecology and Environment 81-94 7) Social Issues 95-100 8) Miscellaneous 101-106 2 | P a g e POLITY AND GOVERNANCE Paper II: This section is relevant to Polity and Governance Section of GS Paper II 3 | P a g e 1.1 INTER –STATE RIVER WATER DISPUTE Why in News: The Andhra Pradesh- Telangana dispute over sharing of Krishna river water has intensified, in the wake of projects taken up by both the States. The project include Rayalaseema Lift Irrigation Scheme (RLIS) taken up by the Andhra Pradesh government, and the hydel power generation projects taken up by the Telangana government. Historical Background about the dispute over Krishna River A dispute over the sharing of Krishna waters has been ongoing for many decades, beginning with the erstwhile Hyderabad and Mysore states, and later continuing between the successors Maharashtra, Karnataka and Andhra Pradesh. The first Krishna Water Disputes Tribunal (KWDT) was set up in 1969, under the Inter- State River Water Dispute Act, 1956. The report divided the 2060 TMC (thousand million cubic feet) of Krishna water at 75% dependability into three parts amongst Maharashtra, Karnataka and Andhra Pradesh. Afterward, as new grievances arose between the three states, the second KWDT was instituted in 2004. It delivered its report in 2010, which made allocations of the Krishna water at 65% dependability into three parts.
    [Show full text]
  • Liberty Videocon Group Personal Accidentpolicy
    Liberty Videocon Group Personal AccidentPolicy Liberty Videocon General Insurance Company (hereinafter called the “Company”) will provide insurance cover to the Person/person(s) (hereinafter called the “Insured”) based on the Proposal made and agreed premium paid within such time, as may be prescribed under the provisions of the Insurance Act, 1938, for the policy period stated in the Schedule or during any further period for which the Company may accept payment for the renewal or extension of this Policy. This Policyrecords the agreement between the Company (We) and the Insured (You), and sets out the terms of insurance and obligations of each party. Part I: Definitions The words or expressions defined below have specific meanings ascribed to them wherever they appear in this Policy. For purposes of this Policy, please note that references to the singular or masculine include references to the plural or to the female respectively. 1. "Accident" means a sudden, unforeseen and involuntary event caused by external and visible means. 2. "Injury" means accidental physical bodily harm excluding illness or disease solely and directly caused by external, violent and visible and evident means which is verifiedand certified by a Medical Practitioner. 3. “Nominee” means the person named in the proposal or schedule to whom the benefit under the policy isnominated by the insured person. 4. “Capital Sum Insured”means the sum as specified in the Schedule to this Policy against the name of Insured / Insured Person, which sum represents the Company's maximum liability for any or all claims under the Accident benefit(s) during the Policy period against the respective benefit(s).
    [Show full text]
  • 2G Spectrum Scam 1 2G Spectrum Scam
    2G spectrum scam 1 2G spectrum scam The 2G spectrum scam in India involved the issue of 122 licenses[1] of the 2G spectrum to 85 companies[1] including many new telecom companies with little or no experience in the telecom sector at a price set in the year 2001. The scam involved allegations regarding • the under pricing of the 2G spectrum by the Department of Telecommunications which resulted in a heavy loss to the exchequer, and • the illegal manipulation of the spectrum allocation process to favour select companies The issue came to light after the auction of airwaves for 3G services which amounted to 67719 crore (US$15.03 billion) to the exchequer[2] . A report submitted by the Comptroller and Auditor General based on the money collected from 3G licenses estimated that the loss to the exchequer due to under pricing of the 2G spectrum was 176379 crore (US$39.16 billion)[3] . The scam came to public notice when the Supreme Court of India took Subramaniam Swamy's complaints on record [With Case type:Writ Petition (Civil),Case No:10, Year:2011][4] . Civil Servants, Politicians and Corporations Involved in scam All the accused have been booked under sections 120(B) (criminal conspiracy), 468 (Forgery for purpose of cheating), 471 (using as genuine a forged document or electronic record), 420 (cheating and dishonestly inducing delivery of property) and 109 (abetment if the act abetted is committed in consequence, and where no express provision is made for its punishment) of the Indian Penal Code.[5] Politicans, Ministers and Parlimentarians involved Name of the Occupation and Allegation and Chargess Person Designation involved Andimuthu Union Cabinet Minister The Controller and Auditor General holds Raja personally responsible for the sale of 2G spectrum at Raja for Communications and 2001 rates in 2008, resulting the previously mentioned loss of up to Rs.
    [Show full text]
  • A VIRTUAL CONFERENCE 24Th September 2020
    Ev ent Sponsor Gold Sponsor Associate Sponsors www.cii.in Thank you Supporters Thank you Sponsors Event Sponsor Gold Sponsor Associate Sponsors Adatte E-Waste Management Pvt. Ltd. Virtual Conference on E-Waste Management in India: New Business Opportunities 24th September 2020: Webex Digital Platform Index Report Glimpses of Conference Programme Speaker Profiles Sponsors – Company Information E-Waste Management in India: New Business Opportunities 24th September 2020: Webex Digital Platform A R E P O R T The Confederation of Indian Industry (CII) organized a virtual conference on `E-Waste Management in India: New Business Opportunities’ on 24th September 2020 over Webex digital platform. India ranks fifth amongst the largest e-waste producing countries, after USA, China, Japan & Germany, with over 3.2 MT of e-waste generated in 2019. With continuous growth of consumer electronics & appliances year-on-year, India has been witnessing a faster e-waste generation in recent times, which is growing at a compound annual growth rate (CAGR) of about 30 per cent in the country. Only 20 per cent of the global e-waste is currently recycled. This indicates that India has the potential, with the available manpower, infrastructure and by using advanced technologies, to be the E- waste Recycling and Managing hub of the world. The total value of all raw materials present in e-waste is estimated at approximately $61.05 billion, which is more than the GDP of most countries in the world. Since India is highly deficient in precious mineral resources while untreated e- waste goes to landfill, there is need for a well-designed, regulated e-waste recovery regime which would generate jobs as well as wealth.
    [Show full text]