' ty Award s of the mmuni Winner in the Co s Residents gave us Busines '2014 Where we have homes Stronger Communities 8/10 for taking theirs Portishead Last year we purchased a home care business views into account Weston-super-Wes to n- su pe r- Milton Mare Redcliffe Bay & North Weston town SummerlandsSu mm er la nd s Portbury & Pill centrece nt re which we called ‘Alliance Living Care’ and we now Potterie s Abbots About us Gordano Valley Leigh Bournville provide care and housing support services to Tickenham Wraxall The Alliance Homes Group is a not- Coronation Long Ashton Nailsea around 2700 people each year. Oldmixonl dm ix on Kenn Backwell Flax Bourton Residents for-profit organisation which means & Barrow Kingston Cleeve, Gurney Seymour Claverham Dundry Enabling and creating training and employment opportunities rated their & Brockley that any money we make goes back JayneJayne Smith KewstoKe ws to ke Wick St Felton & neighbourhoods Lawrence Winford remains important to us and last year we helped 73 customers Puxton & Wrington AnAndrewndrew Caartwrightrtwright Hewish & Redhill into our services. Worle gain employment, supported 436 onto skills programmes, Kiirstyrstyy Wilson SSaa rrahaah MiMitchelltchell 10 into apprenticeships and 28 into self-employment. Jo MMossoss Locking Churchill & , Butcombe 8/10 We continue to work in genuine partnership Langford & Burrington IIanaan Sansum Hutton as a place to live. with a range of public and private organisations Loxton Hannah Askey Uphill Winscombe to make a positive difference to peoples’ lives. Melissa Hook Stronger We provide the following services: Anti-social behaviour cases Manages homes and delivers 1,783 community based services. c ommunities (up from 1,746 last year) 495 related to people At the end of March Staff we employed and 1288 were about 2015 the Alliance litter/rubbish or fly-tipping Delivers support services to help people Homes Group owned live independently in their homes. or managed 409 To protect victims (includes 135 of anti-social behaviour 24 6870 part-time) injunctions and 7 properties: possession orders Offers professional home care services were obtained tailored to clients’ needs. General use Shared ownership We also ended 3 tenancies during 4963 33 the year Delivers quality repairs and Older people Leasehold properties Increased the maintenance services. household income 1914 of our customers residents attended 1073 493 training and events 271 102 by nearly Supported Housing Managed for others set up by the referrals to households were Alliance Homes the financial helped to downsize Provides energy & environmentally £ m Community inclusion team during the year friendly projects. 107 201 1.7 Engagement Team

Alliance Homes Group | Resident Annual Report 2014-2015 Alliance Homes Group | Resident Annual Report 2014-2015 airs with rep satisfied esidents 9/10 r Homes developed this year: 1,489 9/10 residents Clevedon Weston-super-Mare homes now have Better Homes solar panels, say they are 4 x 1 bedroom flats 8 x 2 bedroom flats reducing electricity 2 x 2 bedroom flats 1 x 2 bedroom bungalow bills for around Last year we developed 50 new homes as we satisfied with the 2000 residents 1 x 3 bedroom bungalow continue towards our target of delivering a repairs service minimum of 250 new affordable homes by Worle Pill 2019 (124 to date). Following our successful 1 x 3 bedroom bungalow 8 x 2 bedroom flats bid to develop an extra-care scheme in Worle, 6 x 1 bedroom flats 2 x 3 bedroom houses 6 x 2 bedroom houses 2 x 2 bedroom houses 100 work started on site earlier this year with bathrooms replaced 5 x 3 bedroom houses 2 x 3 bedroom houses completion due in 2016. 2 x 4 bedroom houses (shared ownership) We continue to deliver significant cost savings on tenants’ utility bills and new quality housing schemes for local Better prepared people. Our work in these areas was recognised when we received awards for ‘Best Affordable Housing Development’ and ’Best Energy Efficiency Scheme’. 522 547 empty homes ready central heating to re-let homes systems replaced

Our carbon emission carried out reduction is 25 equivalent to us planting 16,000 days average time repairs 348 to re-let empty kitchens replaced property 182,000 (up from 23 days) trees so far

£3.8m £13.4m 340 168 spent on repairs total spend on residents were residents were improving and helped under the helped under the maintaining homes assisted assisted decorating gardening scheme scheme

Alliance Homes Group | Resident Annual Report 2014-2015 Alliance Homes Group | Resident Annual Report 2014-2015 savings r money value fo 00 Residents ,0 complaints (down from 900 rate their rent Over £ 252 283 last year) 397 Top 3 areas of complaint: compliments 8/10 We have made savings of around (up from 313 • Repairs & Maintenance last year) for value for money £900,000 in the following key areas: • Staff and Customer Service Smarter Business • Estates Services • Negotiation with Suppliers £8,000 We have again put considerable • Secured funding from We have a Around We have 3 fixed effort into preparing both other organisations £889,000 customer satisfaction ourselves and our customers for score of 82% which rate loans of £280,000 • Carrying out our own places us at the top end £10m each , the impacts of welfare reform, court actions £22,000 when compared with worth of expiring in 2016, and work in partnership with a over 1000 companies ProPoints have • Changing the way we in the UK 2031 and 2036 been cashed in range of organisations to deliver services £2,000 provide support and interventions. Smarter £52.5m We continue to deliver Value for Money borrowing on which 1,695 Savings which gives us greater capacity we pay £1.4m in households to invest in local communities and have interest per in arrears maintained the highest levels of annum customer satisfaction. business Solar panel Other income Solar panel Interest We were proud to be voted Top 10 Landlord income 3p running costs on loans 5p 2p 4p Offices by The Big Tenant Survey 2p Care & support Tenant involvement IT & other income & community spend overheads 9p 3p 5p Services 4p Maintenance 41p Care & Rent & service support costs charges Income 6p Expenditure 83p Other operating £38m£38 costs £33m 11p Staffing/management 22p

Alliance Homes Group | Resident Annual Report 2014-2015 Alliance Homes Group | Resident Annual Report 2014-2015