Conditions of Carriage – Passenger Ethiopian Airlines Group 08JUL2017 Article 1 – Definitions …………………………………………………………………………… 1 Article 2 – Code share…………………………………………………………………………… 3 Article 3 –International Passengers on Limitation of Liability……………………………………4 Article 4 – Restricted articles on Ethiopian Airlines Group Flights or Prohibited Items…………6 Article 5 – Right to Refuse Carriage………………………………………………………………5 Article 6 – Taxes and Fees imposed by Government ……………………………………………9 Article 7 – Refunds……………………………………………………………………………… 10 Article 8 – Domestic passengers …………………………………………………………………11 Article 9 – Airport check-in requirements ……………………………………………………… 12 Article 10 – General Baggage Restrictions ………………………………………………………13 Article 11 – Free baggage allowance ……………………………………………………………17 Article 12 – Cabin Carry-on Luggage …………………………………………………………… 22 Article 13 – Excess baggage charges …………………………………………………………… 23 Article 14 – Delayed, Lost or Damaged Baggage ……………………………………………… 27 Article 15 – Travel with Pets …………………………………………………………………… 28 Article 16 – Procedure of Acceptance of pregnant woman …………………………………… 30 Article 17 – Differently Abled Passengers ……………………………………………………… 32 Article 18 – Unaccompanied minor …………………………………………………………… 33 Article 19 – Services for Customers with Disabilities…………………………………………… 43 Article 20 – Online Eligibility Check …………………………………………………………… 50 Article 21 – Check-in at the airport ………………………………………………………………51 Article 1 – Definition 1. As used in this Conditions of Carriage: “Ethiopian” or “ET” means Ethiopian Airlines Group. “Carriage” is equivalent to “transportation”, “carrier” means all air carries including ET that carry or undertake to carry the passenger or his/her baggage hereunder. “Checked Baggage” means Baggage of which the Carrier has agreed to take custody and for which a Baggage Identification Form has been issued. “Code shares” means carriage by air which will be operated by another carrier as indicated in the ticket. “Convention” means either of Warsaw Convention or Montreal Convention or both, as may be applicable. “Hague Protocol” means a protocol to the Warsaw Convention signed at The Hague, 28th September 1955. “Montreal Convention” means the Convention for the unification of certain rules for international carriage by Air, was agreed in Montreal on 28 May 1999. “SDR” means Special Drawing Right which is a unit of account of the International Monetary Fund (IMF) the value of which is periodically defined by the IMF on the basis of the listed prices of several reference currencies. “Ticket” means a passenger ticket and baggage check, of which these conditions and the notices form part. “Unchecked Baggage or “Cabin Baggage” means all Baggage, including personal items, other than Checked Baggage. This Unchecked Baggage remains in the custody of the Passenger. “Warsaw Convention” means the Convention for the Unification of Certain Rules Relating to International Carriage by Air signed at Warsaw, 12th October 1929, or that Convention as amended by the Hague Protocol whichever may be applicable. 2. Carriage hereunder is subject to the rules and limitations relating to liability established by either the Warsaw Convention (or any amendments thereof) or the Montreal Convention unless such carriage is not “international carriage” as defined by that Convention. 3. To the extent not in conflict with the foregoing, carriage and other services performed by each carrier are subject to: i. provisions contained in the ticket; ii. applicable tariffs, iii. Carrier’s conditions of carriage and related regulations which are made part hereof (and are available on application at the offices of carrier), except in transportation between a place in the United States or Canada and any place 1 outside thereof to which tariffs in force in those countries apply. 4. Carrier’s name may be abbreviated in the ticket, the full name and its abbreviation being set forth in carrier’s tariffs, conditions of carriage, regulations or timetables; carrier’s address shall be the airport of departure shown opposite the first abbreviation of carrier’s name in the ticket; the agreed stopping places are those places set forth in the ticket or as shown in carriers timetables as scheduled stopping places on the passenger’s route; carriage to be performed hereunder by several successive carriers is regarded as a single operation. 5. An air carrier issuing a ticket for carriage over the lines of another air carrier does so only as its agent. 6. Any exclusion or limitation of liability of. carrier shall apply to and be for the benefit of agents, servants and representatives of carrier and any person whose aircraft is used by carrier for carriage and its agents, servants and representatives. 7. Checked baggage will be delivered to bearer of the baggage check. No action shall lie in the case of damage to baggage unless the person entitled to delivery complains to carrier forthwith after the discovery of the damage, and, in international air travel at the latest within 7 days from receipt; and in case of damage resulted due to delay, unless the complaint is made within 21 days from date on which the baggage was delivered. If a complaint is not filed within the time limits stipulated, all actions against the Carrier shall have lapsed and be inadmissible. See tariffs or conditions of carriage regarding non- international transportation. 8. The ticket is good for carriage for one year from date of issue, except as otherwise provided in the ticket, in carrier’s tariffs, conditions of carriage, or related regulations. 9. Carrier undertakes to use its best efforts to carry the passenger and baggage with reasonable dispatch. Times shown in timetables or elsewhere are not guaranteed and form no part of this contract. Carrier may without notice substitute alternate carriers or aircraft, and may alter or omit stopping places shown on the ticket in case of necessity. Schedules are subject to change without notice. Carrier assumes no responsibility for making connections. 10. Passenger shall comply with government travel requirements, present exit, entry and other required documents and arrive at airport by time fixed by carrier or, if no time is fixed, early enough to complete departure procedures. 11. No agent servant or representative of carrier has authority to alter, modify or waive any provision of this contract. 2 Article 2 – Code Share On some services we have arrangements with other carriers known as "Code Shares". This means that even if you have a reservation with us and hold a ticket where our name or airline designator code (ET) is indicated as the carrier, another carrier may operate the aircraft. If in case of a Code Share flight ET is indicated as the carrier these Conditions of Carriage also apply to such transportation. If such arrangements apply we will advise you of the carrier operating the aircraft at the time you make a reservation. For Code Share services on flights operated by another carrier, ET is responsible for the entirety of the Code Share journey for all obligations to Passengers established in these rules. However, each Code Share partner has rules with respect to the operation of its own flights, which may differ from ET’s rules for flights operated by Ethiopian. Those rules are incorporated herein by reference and form a part of these Conditions of Carriage. When an ET code share partner operates a flight to/ or from the U.S on which ET's "ET" designator code appears, the operating carrier's contingency plan for lengthy tarmac delays will govern for that flight. The rules with respect to operation by Ethiopian that may be different from its code Share partners include but are not limited to: 1. Check in time limit 2. Unaccompanied minors 3. Carriage of animals 4. Refusal to transport 5. Oxygen services 6. Irregular operation 7. Denied boarding Compensation 8. Baggage acceptance, allowance and liability For the rules and regulations of Ethiopian Code Share partners, please refer to their websites or travel agency. Ethiopian will advise passenger at the time inquiry whether an ET flight is operated by another carrier under the Code Share arrangement. 3 Article 3 – International Passengers on Limitation of Liability Passengers on a journey involving an ultimate destination or a stop in a country other than the country of origin are advised that the provisions of a treaty known as the Warsaw Convention or the Montreal Convention may be applicable to the entire journey, including any portion entirely within the country of origin or destination. Pursuant to these Conventions, the Carrier would be liable for damage sustained in case of death or bodily injury of a passenger upon condition only that the accident which caused the death or injury took place on board the aircraft or in the course of any of the operations of embarking or disembarking. Where the Warsaw Convention is applicable, the liability of the Carrier in case of death or bodily injury shall be limited to 8,300 SDR (approximately USD 10,000) per passenger (the limit will be raised to 16,600 SDR (approximately USD 20,000) per passenger where the Hague Protocol is also applicable). Where the Montreal Convention is applicable, for delay of passengers, a limit up to SDR 4,694 SDR (approximately USD 7,360) per passenger, and “strict liability” for death or bodily injury up to 113,100 SDR (approximately USD 177,341) would be applicable. You should be aware that the Carrier reserves all defenses available under the Warsaw Convention or the Montreal Convention or the applicable law, as the case may be, in order to limit its liability, or exonerate itself therefrom. For passengers on a journey to, from, or with an agreed stopping place in the United States of America, either the Warsaw Convention or the Montreal Convention may be applicable, but also special contracts of carriage embodied in applicable tariffs set by virtue of inter-carrier agreements provide that the liability of certain carrier parties to such special contracts, for death or personal injury to passengers is limited in most cases to proven damages not to exceed U.S.$75,000 per passenger*, and that this liability up to such limit shall not depend on negligence on the part of the Carrier.