Conditions of Carriage – Passenger Ethiopian Airlines Group 08JUL2017

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Conditions of Carriage – Passenger

Ethiopian Airlines Group

08JUL2017

Article 1 – Definitions …………………………………………………………………………… 1

Article 2 – Code share…………………………………………………………………………… 3

Article 3 –International Passengers on Limitation of Liability……………………………………4

Article 4 – Restricted articles on Ethiopian Airlines Group Flights or Prohibited Items…………6

Article 5 – Right to Refuse Carriage………………………………………………………………5

Article 6 – Taxes and Fees imposed by Government ……………………………………………9

Article 7 – Refunds……………………………………………………………………………… 10

Article 8 – Domestic passengers …………………………………………………………………11

Article 9 – Airport check-in requirements ……………………………………………………… 12

Article 10 – General Baggage Restrictions ………………………………………………………13

Article 11 – Free baggage allowance ……………………………………………………………17

Article 12 – Cabin Carry-on Luggage …………………………………………………………… 22

Article 13 – Excess baggage charges …………………………………………………………… 23

Article 14 – Delayed, Lost or Damaged Baggage ……………………………………………… 27

Article 15 – Travel with Pets …………………………………………………………………… 28

Article 16 – Procedure of Acceptance of pregnant woman …………………………………… 30

Article 17 – Differently Abled Passengers ……………………………………………………… 32

Article 18 – Unaccompanied minor …………………………………………………………… 33

Article 19 – Services for Customers with Disabilities…………………………………………… 43

Article 20 – Online Eligibility Check …………………………………………………………… 50

Article 21 – Check-in at the airport ………………………………………………………………51

Article 1 – Definition

1. As used in this Conditions of Carriage:

“Ethiopian” or “ET” means Ethiopian Airlines Group.

“Carriage” is equivalent to “transportation”, “carrier” means all air carries including ET that carry or undertake to carry the passenger or his/her baggage hereunder.

“Checked Baggage” means Baggage of which the Carrier has agreed to take custody and for which a Baggage Identification Form has been issued.

“Code shares” means carriage by air which will be operated by another carrier as indicated in the ticket.

“Convention” means either of Warsaw Convention or Montreal Convention or both, as may be applicable.

“Hague Protocol” means a protocol to the Warsaw Convention signed at The Hague, 28th September 1955.

“Montreal Convention” means the Convention for the unification of certain rules for international carriage by Air, was agreed in Montreal on 28 May 1999.

“SDR” means Special Drawing Right which is a unit of account of the International Monetary Fund (IMF) the value of which is periodically defined by the IMF on the basis of the listed prices of several reference currencies.

“Ticket” means a passenger ticket and baggage check, of which these conditions and the notices form part.

“Unchecked Baggage or “Cabin Baggage” means all Baggage, including personal items, other than Checked Baggage. This Unchecked Baggage remains in the custody of the Passenger.

“Warsaw Convention” means the Convention for the Unification of Certain Rules Relating to International Carriage by Air signed at Warsaw, 12th October 1929, or that Convention as amended by the Hague Protocol whichever may be applicable.

2. Carriage hereunder is subject to the rules and limitations relating to liability established by either the Warsaw Convention (or any amendments thereof) or the Montreal Convention unless such carriage is not “international carriage” as defined by that Convention.

3. To the extent not in conflict with the foregoing, carriage and other services performed by each carrier are subject to:

i. provisions contained in the ticket; ii. applicable tariffs, iii. Carrier’s conditions of carriage and related regulations which are made part hereof (and are available on application at the offices of carrier), except in transportation between a place in the United States or Canada and any place

outside thereof to which tariffs in force in those countries apply.

4. Carrier’s name may be abbreviated in the ticket, the full name and its abbreviation being set forth in carrier’s tariffs, conditions of carriage, regulations or timetables; carrier’s address shall be the airport of departure shown opposite the first abbreviation of carrier’s name in the ticket; the agreed stopping places are those places set forth in the ticket or as shown in carriers timetables as scheduled stopping places on the passenger’s route; carriage to be performed hereunder by several successive carriers is regarded as a single operation.

5. An air carrier issuing a ticket for carriage over the lines of another air carrier does so only as its agent.

6. Any exclusion or limitation of liability of. carrier shall apply to and be for the benefit of agents, servants and representatives of carrier and any person whose aircraft is used by carrier for carriage and its agents, servants and representatives.

7. Checked baggage will be delivered to bearer of the baggage check. No action shall lie in the case of damage to baggage unless the person entitled to delivery complains to carrier forthwith after the discovery of the damage, and, in international air travel at the latest within 7 days from receipt; and in case of damage resulted due to delay, unless the complaint is made within 21 days from date on which the baggage was delivered. If a complaint is not filed within the time limits stipulated, all actions against the Carrier shall have lapsed and be inadmissible. See tariffs or conditions of carriage regarding non- international transportation.

8. The ticket is good for carriage for one year from date of issue, except as otherwise provided in the ticket, in carrier’s tariffs, conditions of carriage, or related regulations.

9. Carrier undertakes to use its best efforts to carry the passenger and baggage with reasonable dispatch. Times shown in timetables or elsewhere are not guaranteed and form no part of this contract. Carrier may without notice substitute alternate carriers or aircraft, and may alter or omit stopping places shown on the ticket in case of necessity. Schedules are subject to change without notice. Carrier assumes no responsibility for making connections.

10. Passenger shall comply with government travel requirements, present exit, entry and other required documents and arrive at airport by time fixed by carrier or, if no time is fixed, early enough to complete departure procedures.

11. No agent servant or representative of carrier has authority to alter, modify or waive any provision of this contract.

Article 2 – Code Share

On some services we have arrangements with other carriers known as "Code Shares". This means that even if you have a reservation with us and hold a ticket where our name or airline designator code (ET) is indicated as the carrier, another carrier may operate the aircraft. If in case of a Code Share flight ET is indicated as the carrier these Conditions of Carriage also apply to such transportation. If such arrangements apply we will advise you of the carrier operating the aircraft at the time you make a reservation. For Code Share services on flights operated by another carrier, ET is responsible for the entirety of the Code Share journey for all obligations to Passengers established in these rules. However, each Code Share partner has rules with respect to the operation of its own flights, which may differ from ET’s rules for flights operated by Ethiopian. Those rules are incorporated herein by reference and form a part of these Conditions of Carriage. When an ET code share partner operates a flight to/ or from the U.S on which ET's "ET" designator code appears, the operating carrier's contingency plan for lengthy tarmac delays will govern for that flight. The rules with respect to operation by Ethiopian that may be different from its code Share partners include but are not limited to:

1. Check in time limit 2. Unaccompanied minors 3. Carriage of animals 4. Refusal to transport 5. Oxygen services 6. Irregular operation 7. Denied boarding Compensation 8. Baggage acceptance, allowance and liability

For the rules and regulations of Ethiopian Code Share partners, please refer to their websites or travel agency. Ethiopian will advise passenger at the time inquiry whether an ET flight is operated by another carrier under the Code Share arrangement.

Article 3 – International Passengers on Limitation of Liability

Passengers on a journey involving an ultimate destination or a stop in a country other than the country of origin are advised that the provisions of a treaty known as the Warsaw Convention or the Montreal Convention may be applicable to the entire journey, including any portion entirely within the country of origin or destination. Pursuant to these Conventions, the Carrier would be liable for damage sustained in case of death or bodily injury of a passenger upon condition only that the accident which caused the death or injury took place on board the aircraft or in the course of any of the operations of embarking or disembarking. Where the Warsaw Convention is applicable, the liability of the Carrier in case of death or bodily injury shall be limited to 8,300 SDR (approximately USD 10,000) per passenger (the limit will be raised to 16,600 SDR (approximately USD 20,000) per passenger where the Hague Protocol is also applicable). Where the Montreal Convention is applicable, for delay of passengers, a limit up to SDR 4,694 SDR (approximately USD 7,360) per passenger, and “strict liability” for death or bodily injury up to 113,100 SDR (approximately USD 177,341) would be applicable. You should be aware that the Carrier reserves all defenses available under the Warsaw Convention or the Montreal Convention or the applicable law, as the case may be, in order to limit its liability, or exonerate itself therefrom. For passengers on a journey to, from, or with an agreed stopping place in the United States of America, either the Warsaw Convention or the Montreal Convention may be applicable, but also special contracts of carriage embodied in applicable tariffs set by virtue of inter-carrier agreements provide that the liability of certain carrier parties to such special contracts, for death or personal injury to passengers is limited in most cases to proven damages not to exceed U.S.$75,000 per passenger*, and that this liability up to such limit shall not depend on negligence on the part of the Carrier. *Note: The limit of liability of U.S.$75,000 above is inclusive of legal fees and costs except that in case of a claim brought in a state where provision is made for separate award of legal fees and costs, the limit shall be the sum of U.S.$58,000 exclusive of legal fees and costs. Additional protection can usually be obtained by purchasing insurance from a private Company. Such insurance is not affected by any limitation of the carrier’s liability under the Warsaw Convention or the Montreal Convention or such special contracts of carriage. For further information please consult your Airline or insurance Company Representative. Notice of Baggage Liability Limitations Liability for loss, delay, or damage to baggage is limited unless a higher value is declared in advance and additional charges are paid. The Carrier would be liable for damage sustained in case of destruction of, or loss of or damage to checked baggage upon condition only that the event which caused the destruction, loss or damage took place on board the aircraft or during any period within which the checked baggage was in the charge of the Carrier. However, the Carrier is not liable to the extent that the damage resulted from the inherent defect, quality or vice of the baggage. For many international journeys, damage to baggage the Warsaw Convention may apply within the liability limits of 17 SDR (approximately USD 20) per kilogram for checked baggage and 332 SDR (approximately USD 400) per passenger for unchecked baggage. Where the Montreal Convention is applicable, subject to satisfactory evidence, the limits of liability shall be within the limit of 1,131 SDR (approximately USD 1,750) per passenger for destruction, loss, damage or delay of all baggage. For unchecked Baggage allowed on board, Carrier shall only be held liable in the event of a proven fault by the Carrier, its servants or agents. For travel wholly between U.S. points, Federal rules require any limit on an airline’s baggage liability to

4 be at least U.S. $2.800 per passenger. Excess valuation may not be declared on certain types of articles. Unless or otherwise stated herein, international travel as defined in the convention is subject to the liability limits of the applicable convention. You should be aware that the Carrier reserves all defenses available under the Warsaw Convention or the Montreal Convention or the applicable law, as the case may be, in order to limit its liability, or exonerate itself therefrom. Ethiopian shall not be liable for normal wear and tear such as scratches and dents. Notice of Cargo Liability Limitations For many international journeys Liability for destroyed, lost, damaged or delayed cargo the Warsaw Convention may apply within the liability limits of 17 Special Drawing Rights( SDR) (approximately USD 27) per kilogram. Where the Montréal Convention is applicable, the limit of liability is only up to an amount of 19 Special Drawing Rights (SDR) (approximately USD 31) per kilogram. The limitation of the carrier’s liability in respect of total amount does not apply if the consignor has made, at the time when the package was handed over , a special declaration of interest in the delivery at destination and has paid the requested surcharge. In that case Ethiopian shall pay a compensation for destruction, loss, damage or delay up to the amount of the declared value unless it proves that the sum is higher than the consignor’s actual interest in delivery at destination .All compensation claims are subject to proof of value. Montréal Convention applies to all carriage to or from the Unites States.

Article 4 – Restricted articles on Ethiopian Airlines Group Flights or Prohibited Items

Passengers must not include the following items in their Baggage:

a. Items that are liable to endanger the aircraft, the persons or property on board, such as those specified in the dangerous goods regulations of the International Civil Aviation Organization (ICAO) and the International Air Transport Association (IATA) and in the Carrier’s regulations, as applicable (additional information is available upon request from the Carrier); these items include, in particular, asbestos, explosives, pressurized gas, oxidizing, radioactive or magnetized substances, inflammable substances, toxic or corrosive substances and articles, liquids or other substances which are capable of posing a significant risk to health, safety or property when transported by air. b. Items for which carriage is prohibited by the law in force in any State where flights depart, arrive, fly over or make scheduled Stopovers;

c. Items reasonably considered by the Carrier to be unsuitable for carriage due to their weight, dimension, unpleasant odour, configuration or fragile or perishable nature, which make them unsuitable for carriage in light of, in particular, the type of aircraft used. Information on these items shall be provided to Passengers, upon request;

d. Firearms and ammunition other than those intended for hunting or sport which, in order to be accepted as cargo or Checked Baggage, must be unloaded, suitably packed and have the safety catch on. The carriage of ammunition is subject to the ICAO and IATA dangerous goods regulations, as stated in paragraph (a) above;

Ammunition, firearms, sharp knives and/or the following restricted items belonging to passengers shall not be carried inside cabin and/or flight deck (cockpit), and passengers must declare such items at the time of check-in. They shall only be accepted for carriage as checked baggage. Such firearms shall be unloaded, i.e. free of ammunition and suitably packed for such carriage.

o Toy or replica guns (plastic or metal) o Catapults o Household cutlery o Knives with blades of any length o Paper knives o Razor blades o Tradesmen‘s tools o Darts o Scissors o Hypodermic syringes o Knitting needles o Sporting bats o Billiard, snooker or pool cues

All ammunition shall be carried in the aircraft hold as checked baggage only and with approval of concerned Security Authorities.Small arms ammunition for sporting purposes in quantities not exceeding 5kg (10 lbs.) gross weight per passenger, securely boxed can be carried for personal use. However those with explosive or incendiary projectiles are totally prohibited for carriage by air.

6 e. Cutting weapons, stabbing weapons and aerosols that may be used as attack or defense weapons; f. Antique weapons, replica of weapons, swords, knives and other weapons of this type. This type of item may not be transported in the cabin under any circumstances. They may nevertheless be accepted as cargo or Checked Baggage, at the Carrier’s discretion;

Article 5 – Right to Refuse Carriage

a. At any embarkation or intermediary point, the Carrier may, for security and/or safety reasons, refuse to carry as Baggage the items referred to in paragraph above, or to refuse to continue carrying them, if they are discovered during the journey. b. The Carrier may refuse to carry any item as Baggage due to its dimensions, form, weight, content, configuration, nature or its unpleasant odour or for operating, security/safety reasons or to preserve the comfort and convenience of Passengers. Information on this type of Baggage is available upon request. c. The Carrier may refuse to carry Baggage that it reasonably considers be poorly packing or placing in unsuitable containers. Information on packing and unsuitable containers is available upon request. d. The Carrier may refuse to carry Baggage, if the Passenger does not pay the fare for the excess baggage as determined in paragraph 2 of this article. e. If the Carrier refuses to carry Baggage in any of the circumstances set forth in paragraph 4 of this article, the Carrier has no obligation to take custody of such refused Baggage or items. If the Carrier were to take custody thereof, the Carrier is not liable for loss of or damage to such Baggage or items.

Article 6 – Taxes and Fees imposed by Government

The price of the ticket may include taxes and fees which are imposed on air transportation by government authorities. These taxes and fees, which may represent a significant portion of the cost of air travel, are either included in the fare, or shown separately in the “TAX” box (es) of the ticket. You may also be required to pay taxes or fees not already collected.

Article 7 – Refunds

ET may refuse refund when application is not made within one year after the expiry date of the validity of ticket.

Article 8 – Domestic Passengers

Carriage exclusively performed within Ethiopia is subject to the provision of the commercial code of Ethiopia which limits the liability of the carrier for death or bodily injury and for loss of or damage to baggage. Notice If the passenger’s journey involves an ultimate destination or stop in a country other than the country of departure the Warsaw Convention (or any amendments thereof) or the Montreal Convention may be applicable and the Convention governs in most cases limits the liability of carriers for death or personal injury and in respect of loss or damage to baggage. Further information may be obtained from the carrier.” For all international Carriage to which the Warsaw Convention or the Montreal Convention applies, in any action brought before an Italian Court, the limit of Liability shall be One hundred thousand (100,000) special drawing rights as defined by the International monetary Fund, to be converted into the national currency in accordance with the method of valuation applied by the International Monetary Fund.

Article 9 – Airport Check-in Requirements

Passengers should be in possession of all required travel documents with the appropriate entry visas, including a vaccination certificate. Passengers should indicate the seat and special meal preference at the time of booking your flight. All Ethiopian flights are smoke free.

Article 10 – General Baggage Restrictions

For the safety of our passengers, crew, and aircraft, the following items are either prohibited or restricted on all Ethiopian flight. Please ensure that you do not pack items specified in this list in your carry-on or checked baggage. Exceptions are medicinal articles which are necessary or appropriate for the passenger during the journey

Lithium Batteries Restrictions Whether a lithium battery can be carried by air or not depends on its configuration and either Watt-hour (Wh) rating (for rechargeable) or Lithium content (LC) (for non-rechargeable). Use the following table to determine if your battery is acceptable:

Watt Hour Rating(Wh) Configuration Carry-onBaggage Checked Baggage Operator Approval or (Li Content) In Equipment Yes Yes ≤100Wh(2g) No Spares Yes(No Limit) No >100to In Equipment Yes Yes Yes ≤160 Wh Spares Yes ( Max 2) No Must be presented and carried as Cargo in accordance with the IATA >160Wh Dangerous Goods Regulations To convert Amp-hours (Ah)t o Watt-hours (Wh) multiply AhxVoltage The terminals of all spare batteries must be protected from short circuit by ; enclosing them in their original retail packaging or taping over the terminals or separate plastic bags for each battery. Spare batteries shall not be placed in checked baggage. Batteries contained in equipment such as laptop computers ,cameras, mobile phones etc. must be switched off and measures taken to ensure that they can not be accidentally activated when placed in checked baggage.

Examples of Lithium Batteries

Small Lithium Batteries and Cells include mobile phone batteries, watch batteries, power banks, MP3 player batteries and most original laptop batteries. The maximum rating for these batteries is 100 watt -hours ( Wh)

Medium Lithium batteries and cells incl ude larger batteries and cells – examples include some extended life batteries for laptop computers, and batteries used by audiovisual professionals. A “medium” battery provides between 100 and 160 watt -hours of power.

Power Bank: only 2 pieces of power banks, not exceeding 160 W H, are permitted in carry-on baggage. If it exceeds 160 W H it shall be transported as cargo on cargo aircraft only.

Lithium Battery powered vehicles/motorized vehicles (which are not mobility aids) and commonly referred as air-wheel, solo- wheel, electric skateboards,hover-board, mini- Segway, balance wheels are prohibited both as carry-on or checked-in baggage whether with or without lithium battery.

Large lithium batteries and cells are primarily those used in industry. A large rechargeable battery provides over 160 watt -hours of power. Large batteries may be found in some electric and hybrid vehicles, as well as mobility devices and scooters.

Note: Spare Lithium Battery (batteries which are not installed in equipment), including power banks is prohibited as checked-in baggage and/or as cargo on passenger aircraft. For passengers with flights departing from Korea Lithium Batteries shall not be placed in check-in baggage. And,Lithium Batteries in equipment (including mobile phone) is allowed only 5 (not exceeded 100watt) in Carry-On/hand baggage.

Rules in checked baggage

 Dangerous goods are articles or substances which are capable of presenting significant risk to health, safety or to property when transported by air.

 For safety reasons, dangerous articles as defined in the IATA Dangerous Goods Regulations, such as those listed here below shall not be carried as, within, or as part of passengers’ baggage. a. Brief-cases and security type attaché cases with installed alarm devices; or incorporative lithium batteries and/or pyrotechnic material; b. Spare Lithium Batteries c. Power banks d. Trionic briefcases – similar to normal briefcases from outside. e. Mace canisters – similar to cigarette lighters and sprays. f. Gases (flammable, non-flammable, deeply refrigerated and poisonous) such as butane, oxygen, liquid nitrogen, aqualung cylinders. g. Corrosive materials (such as acids, alkalis, mercury and wet cell batteries). h. Etiologic agents. i. Explosive, munitions fireworks and flares. j. Flammable liquids and solids such as lighter or heating fuels, matches, paints, thinners, fire-lighters. k. Oxidizing materials such as bleaching powder, and peroxides. l. Poisons and infectious substances such as insecticides, weed-killers and live virus materials. m. Radioactive materials. n. Other dangerous articles such as magnetized materials, offensive or irritating materials as listed in the IATA Dangerous Articles Regulations.

Rules on carry-on baggage Passengers are not allowed to carry the following items in their hand baggage for passengers’ safety and security reasons. To minimize inconvenience, you are advised to check in or put these items in your checked baggage instead:

 Knives (including hunting knives, swords, and pocket knives)  Scissors and any other sharp/bladed objects (e.g. ice-pick, nail clippers) considered illegal by local law  Weapons such as whips, nan-chakus, baton, or stun gun  Toys guns/gun shaped items or look-alikes, hand-cuffs  Sporting equipment such as baseball/cricket bats, golf clubs, hockey sticks, billiard cues  Devices with spill able batteries  Aerosols (hair sprays, perfumes, medicines containing alcohol) not exceeding 0.5KG/L per article and 2.0KG/L in total weight  Baby strollers  Spare Lithium Batteries (not more than 2 pieces allowed if the watt-hour rating exceeding 100Wh but not exceeding 160Wh/ Lithium content exceeding 2g but not exceeding 8g)  Power banks (only 2 pieces allowed as long as watt-hour rating is not exceeding 160Wh)  Any other items which are deemed security hazards by local law  Any other items that resemble or have similar functions to the above items

Please note that these items will be retrieved at the boarding gate by the local authorities and depending on local rules and regulations, the items may not be returned to you

Liquid and Gels in Hand Baggage

As of 1 June 2007, International Civil Aviation Organization (ICAO) recommends all liquids, gels, pastes and aerosols up to 100 ml must be carried in one transparent and resealable plastic bag to a maximum capacity of 1 Litre. The transparent bag dimensions should not exceed 20 cm x 20 cm or 8 inches x 8 inches. Containers over 100 ml will not be accepted even if they are partialy full. All items must fit comfortably in the plastic bag. You are required to produce your clear transparent bag of liquids separately for security screening. There are no restrictions on baby food and medication. However, you will be required to produce a medical certificate for medication taken onboard.

General When you travel abroad, it is recommended that you know basic entry and security regulations of your destination country by checking available websites. For example, if you are traveling to U.S.A. then we suggest to check www.tsa.gov web site for detail information.

Article 11 – Free baggage allowance

The price of a ticket includes the transportation of a certain amount of baggage in the cargo hold of the aircraft. This allowance differs depending on the booking class and the destination.

On Ethiopian free baggage allowance is set by the weight or piece concept whichever is applicable to the sector.

Checked Baggage Allowance

Sector Cloud Nine Economy

Within Africa (Including Off lines) Between Africa and ASIA 2 pieces, 32 kg each Between Asia and All other stations including Offlines 2 pieces, 23 kg OR Between Africa and Europe including TLV each 3 pieces 23 kg Between America/Canada and All other Stations each Between DXB and All other Stations Between CAI and All Other Stations

Between Brazil and All other stations 2 pieces, 32 kg each

2 pieces, 32 kg each Between Middle East and all other Stations Except DXB, CAI, OR 40 kg America and Brazil 3 pieces 23 kg each

All travels within Ethiopia (DOMESTIC) 30 kg 20 kg

All 5th Freedom Stations Will Take the Originating Stations Allowance

Domestic-In conjunction With International Tickets Will take the International Allowance

Note: The maximum sum of the three dimensions (length + width + height) of each bag shall not exceed 158 cms (62 inches).

Local restrictions on baggage weight Please note that the maximum weight limit per single baggage is 32 kg for business class and 23 kg for economy class on all flights across the Atlantic (outbound and return, as well as transfers). Baggage exceeding this weight limit will not be accepted for check- in. This regulation does not change the maximum weight limit for the free baggage allowance.

Baggage Allowance & Fees for flight to/from the US and Canada For Ethiopian-ticketed passengers on Ethiopian-operated flights (ET) the first and second checked bag in Cloud Nine and Economy is free. For ShebaMiles Gold, ShebaMiles Silver and Star Gold passengers, the first checked bag above the complimentary (free) checked bag allowance shown above is also free of charge.(for Shebamiles Gold 32 kg (70 lbs) with maximum dimension (L+W+H)158 cm (62 inches). each regardless of the class of service they travel; for Star Alliance Gold members 01 piece weight limited to the class of service used with size of 32 kg (70 lbs) with maximum dimension (L+W+H)158 cm (62 inches). and for Shebamiles Silver 23 kg (50 lbs) with maximum dimension (L+W+H)158 cm (62 inches). each regardless of the class of service they travel(For Shebamiles Silver Applicable only on Ethiopian Airlines flights and to flights operated by Ethiopian Airlines). In Cloud Nine and Economy, including ShebaMiles Gold, ShebaMiles Silver and Star Gold passengers, the fee for any additional checked bags beyond the complementary specified above is $160/bag each way between the USA/Canada and Addis Ababa, between Middle east and Asia and USA/Canada $250/bag each way and for all other points the fee is USD200.00/bag each way. Please review Ethiopian Carry-On for Carry-on bag size and weight information clicking the link below: Cabin Carry-On Luggage Additional baggage fees may apply in the event of a stopover on an international itinerary.

Codeshare/International flights exceptions For travel to/from, with US, on an interline itinerary, additional airline fees for baggage may apply. Please refer to the website of the airline operating the first flight segment of your interline itinerary in your electronic ticket confirmation. If the first number in the itinerary starts with

Airline Operating the flight Website link

AA (American Airlines) Baggage service charges

AC (Air Canada) Baggage Guide

AI (Air India) Checked Baggage Allowances

CA (Air China) Baggage Information - Checked baggage

KP (Asky) Practical Information - Luggage - Checked Baggage

KU (Kuwait Airways) Baggage Services - Free Baggage

LH (Lufthansa) Free baggage rules on Lufthansa

Airline Operating the flight Website link

LY (EL AL Israel) Baggage Allowance on El AL Aircraft

MH (Malaysia Airlines) Checked Baggage Allowances

MS (Egypt Air) Baggage Allowance

NH (All Nippon Airways) International baggage rule

OS (Austrian Airlines) Free baggage allowance

OZ (Asiana Airlines) Free Baggage

SA (South African Airways) Checked baggage policy

SK (Scandinavian Airlines) Checked Baggage

SQ (Singapore Airlines) Checked baggage allowances

TK (Turkish Airlines) Free baggage allowance

TM (Lam Linhas Aereas) Checked Luggage

TP (TAP Portugal) Baggage Allowance Information

UA (United Airlines) Checked Baggage

US (US Airways) Baggage policies - Checked baggage

WB (Rwandair Express) Baggage - Free Baggage - Checked Baggage

WY (Oman Air) Baggage Services - Free Baggage Allowance

ZH (Shenzhen Airlines) Checked Baggage

Free baggage allowance on long-haul flights For numerous long-haul flights the Piece Concept applies. This means that adult passenger may check in up to two pieces of baggage in addition to their carry-on baggage free of charge. Please check the chart below for the allowed weights per piece.

Destinations Cloud Nine Economy

2 pieces, 32 kg each

Across Atlantic from to U.S.A. OR 2 pieces, 23 kg each

3 pieces 23 kg each

Additional free baggage allowance for Sheba Miles Gold & Silver and Star Alliance Gold Members

1. When weight system is used, ShebaMiles Gold members and Star Alliance Gold members will receive 20 kgs with maximum dimension (L+W+H) 158 cm (62 inches) in addition to the free baggage allowance. ShebaMiles Silver members will receive 15 kgs with maximum dimension (L+W+H) 158 cm (62 inches)in addition to the free baggage allowance but only on Ethiopian Airlines flights and to flights operated by Ethiopian Airlines. ShebaMiles Blue members will receive 5 kgs in addition to the free baggage allowance but only on Ethiopian Airlines international flights and if traveled in Economy class. 2. When piece system is used, ShebaMiles Gold and ShebaMiles Silver members are entitled to one (1) extra additional baggage allowance with weight limited to 32kgs and 23 kgs respectively with maximum dimension (L+W+H)158 cm (62 inches), however for Shebamiles Silver applicable only on Ethiopian Airlines flights and to flights operated by Ethiopian Airlines . Star Alliance Gold members are entitled to one (1) extra additional baggage allowance with weight limited to the class of service used. ShebaMiles Blue members will receive 5 kgs in addition to the free baggage allowance but only on Ethiopian Airlines international flights and not as an additional piece, it shall be distributed in each of the two checked bags or included in one of the two pieces.

Transportation of pushchairs, wheelchairs or walking aids

1. Special equipments required by incapacitated passengers with the passenger, and/or should be readily and immediately attainable at transfer and destination points. 2. Passengers traveling with their own folding wheelchair or assistive device may request it to be carried in the passenger cabin where storage facilities are available. Such request will be handled on a ‘first come first served’ basis. Where such facilities do not exist, the wheelchair or assistive device will be loaded in the baggage hold where it is easily accessible for timely return to the passenger. 3. If crutches, canes and similar walking aids are stored in a special location in the cabin, the user of such aids should be assigned seats nearby, to permit quick access to the aids when needed.

Especially large and heavy pieces of baggage

1. Baggage will be accepted for check-in, only if it properly contains and prevents damage to the contents. Light cardboard boxes, paper bags and similar non-durable materials are not acceptable. If the passenger so insists, it shall be accepted upon using Limited Release Tags, relieving Ethiopian from any damage claim.

2. Acceptance of items which may cause damage to other baggage will be refused unless properly packed. 3. Extremely bulky and oversized bags shall be forwarded by freight.

Free baggage allowance for an infant A. For All Ethiopian flights except to/from the US and Canada

An infant, not entitled to a seat is allowed to 10kgs of free baggage allowance and in addition one fully collapsible stroller/push chair, which may be carried in the passenger cabin subject to availability of space. B. For flight to/from the US and Canada

Infant, paying 10% of the applicable fare and not occupying seat is entitled to one checked bag (piece) weighing 23kgs(50 lb),the sum of the 3 dimensions of which does not exceed 45 inches (115cms) plus one fully collapsible / pushchair, which may be carried in the passenger cabin subject to availability of space.

Article 12 – Cabin Carry-On Luggage

1. For business class two (2) pieces each weighing 7 kgs is acceptable free of charge.

For economy class one (1) piece with a maximum weight of 7kgs is acceptable free of charge. In both cases the carry on baggage should be suitable for placement in the over- head rack or under the passenger’s seat. The sum of the three dimensions (L+W+H) shall not exceed (23 x 40 x 55 cm). 2. In addition to the carryon luggage allowance provided herein, each passenger may carry without additional charge, the following carryon items the weight of which shall not exceed 5kg.The carryon items are permitted for use during the flight and when retained in the passengers’ custody as listed here below:

o A lady handbag, pocket book or purse, which is appropriate to normal traveling dress and is not being used as a container for the transportation of articles, which would otherwise be regarded as baggage. o Laptop o An overcoat, wrap or blanket. o A small camera and/or a pair of binoculars. o A reasonable amount of reading material for the flight. o Infant’s food for consumption in flight. o Infant’s carrying basket.

3. On top of the additional 7kg already permitted, passengers may carry a fully collapsible wheel chair and/or a pair of crutches, and /or braces or other prosthetic device for the passenger use provided that the passenger is dependent upon them.

Article 13- Excess baggage charges

1. The applicable charge for baggage weight in excess of the free baggage allowance varies for each sector except for travel to/from the USA/Canada where the piece system shall apply.

For travelers to US and Canada, please visit the following link to see the applicable excess baggage rate for the sector:

Tips for travelers to US and Canada

Snow Skiing Equipment One set of skiing equipment consisting of one pair of skis, one pair of ski poles, one pair of boots, and one snow board, one pair of standard water skis or one slalom water ski shall be charged if it exceeds the free baggage allowance weight and dimension:: The charges shall be as follows:

o Weight concept: IATA Europe EUR20.00 (USD25.00) per one set of Ski and for intercontinental routes EUR 40.00 (USD50.00) per one set of ski. o Piece Concept: The charge for ski as an extra piece shall be 33% of the applicable excess baggage (piece) rate.

Note

o Weight concept: IATA Europe EUR20.00 (USD25.00) per one Golf Bag and for Intercontinental routes EUR40.00 (USD50.00) per one Golf Bag. o Piece concept: The charge shall be 50% of the applicable excess baggage (piece) rate for the 1st golf equipment .For any golf in excess, the normal excess baggage charge applies.

Note

The equipment will be accepted as checked baggage for free as long as it is within the free baggage allowance weight and dimension. Surf Board Equipment Surfboards longer than 200cms shall be classified as windsurfer.

The charges shall be as follows:

o Weight concept: Within IATA Europe charge EUR40.00 (USD50.00) per one set of Surf Board equipment and for intercontinental routes charge EUR80.00 (USD100.00) per one set of Surf Board equipment. o Piece concept: 1st piece 50% of the applicable excess baggage (piece) rate, any additional piece or exceeding size (>2m) charge 100% of the excess baggage piece rate.

Note

The equipment will be accepted as checked baggage for free as long as it is within the free baggage allowance weight and dimension. Windsurfer,Hang Glider, Skibob, Canoes and Kayaks The maximum permissible weight for windsurfer and Hand Glider is 46 kgs (99.9 lb).If maximum weight is exceeded, the equipment must be sent as cargo. The charges shall be as follows:

o Weight concept: With in IATA Europe charge EUR80.00 (USD100) per set and for intercontinental route charge EUR160.00 (USD200.00) per set. o Piece concept: The charge for each set of windsurfing and Hang-glider equipment shall be 200% of the applicable normal excess baggage (piece) charge. o For Skibob, Canoes and Kayaks 300% of the applicable normal excess baggage (piece) charge shall be applied. o Canoes and Kayaks shall not be carried on Q-400 aircraft type. o Dimension limitation may apply when Canoes/Kayaks are carried on B737 aircraft type. Hence, on B737-700 aircraft type, the package length shall not be more than 85 inches. And on B737-800 aircraft type, the package length shall not be more than 205 inches o Ethiopian is not liable for damages to Canoes/Kayaks o Excess valuation may not be purchased for Canoes/Kayaks

Note

The equipment will be accepted as checked baggage for free as long as it is within the free baggage allowance weight and dimension. The maximum sum of the three dimensions (length + width + height) of each bag shall not exceed 158 cms (62 inches). Jet Ski Ethiopian shall not carry Jet ski Bicycle–Bike The charges shall be as follows: With in IATA Europe charge EUR40.00 (USD50.00), for Intercontinental routes EUR80.00 (100.00USD).

Note

o Weight concept: With in IATA Europe charge a flat rate of EUR80.00 (USD100.00) per set and for Intercontinental routes charge EUR160.00 (USD200.00) per set. o Piece concept: A flat rate of EUR50.00 per set shall apply.

Note

The equipment will be accepted as checked baggage for free as long as it is within the free baggage allowance weight and dimension. The maximum sum of the three dimensions (length + width + height) of each bag shall not exceed 158 cms (62 inches). Scuba, Angling or Diving Equipment Scuba Equipment consisting of one empty cylinder, one regular buoyancy control jacket, mask pressure gauge, one set of fins, one spear gun, snorkel and divers knife and Angling Equipment consisting of one tackle box, haversack or angler basket, one rod, bag or box shall be charged as follows if it exceeds the free baggage allowance weight and dimension::

. Weight concept: With in IATA Europe charge EUR20.00 (USD25.00) per one set of equipment and for Intercontinental routes charge EUR40.00

(USD50.00) per one set of equipment.

o Piece concept: Charge the applicable normal excess baggage charge per piece.

Note

o Weight concept: IATA Europe charge 40EUR (USD50) per kite and for Intercontinental routes charge EUR80.00 (USD100.00) per kite. o piece concept: 1st piece charge 50% of the applicable excess baggage (piece) charge, any additional piece or exceeding size (>2m) charge 100% of the normal excess baggage (piece) charge.

Note

 Excess baggage charges must be assessed and paid for before boarding.

Payment methods

 Cash  Invoice when the passenger or his Company is on Ethiopian Credit List  Miscellaneous Charges Order (MCO)  Credit Cards  Government Excess Baggage Authorization (GEBA) - if you are traveling under the auspices of any Government you can use GEBA to pay for excess baggage.

Baggage Excess Value Charge

1. If you want to declare the value of checked baggage, the valuation charge shall be assessed at 0.50 United States Dollars for each 100, - United States Dollars or portion thereof. 2. Acceptance of value declared baggage for carriage shall be limited to Ethiopian destinations only.

Article 14 – Delayed, Lost or Damaged Baggage

Report delayed baggage at the airport or online Delayed, lost and damaged baggage should be reported to Ethiopian Airlines representative at the airport of your destination immediatelyafter the arrival of your flight and before leaving the baggage claim area to secure a file reference number. Ethiopian shall not be liable for normal wear and tear such as scratches and dents.

If your baggage has not been delivered, you can also report it as delayed online by filling the Lost Baggage Inventory Form (BIF) found i the link below and sending it to your nearest Ethiopian offices at your destination.

Lost Baggage Inventory Form Contact Local Ethiopian offices Ethiopian Airlines sincerely regrets the delay in tracing your baggage. Every effort will be made to locate and restore your bag. The total allowed tracing period is 25 days from the date of incident. During this time the automated tracing system will match the profile created for your bag with similar type of bags that remain unclaimed at various other airports all around the world. Find out the whereabouts of your baggage online

For lack of local contact or in case of unreasonable delays on your claim, please contact customer relation through Support and Feedback

Article 15 – Travel with Pets

A.Policy

1. Pets (cats and dogs) as defined in current passenger tariffs, when in a container and accompanied by a passenger or shipped as Cargo, may be carried in cabin or baggage compartment. 2. Ethiopian accepts Dog or Cat into the cabin with limited number per compartment(2 in Economy class and 1 in business class)with a box measuring dimensions not more than 55X40X20cms and does not exceed 8kgs including transport container. 3. Dog or Cat contained in boxes larger than 55X40X20cms dimension, shall not be accepted in cabin and therefore shall be loaded in belly. 4. Dogs trained to lead the seeing impaired (seeing-eye dogs), if accompanying a passenger who is dependent on the dog and if the dog is properly harnessed, and muzzled may be carried in the cabin on all Ethiopian Airlines passenger aircraft without charge. Such carriage is dependent on any local or governmental restrictions. 5. Dogs trained to assist the deaf (hearing –ear dogs), if accompanying a passenger who is dependent on the dog and if the dog is properly harnessed, and muzzled may be carried in the cabin on all Ethiopian Airlines passenger aircraft without charge. Such carriage is dependent on any local or governmental restrictions and advance arrangements must be made before accepting hearing ear dog as PETC. 6. Guide dogs and for blind and deaf that passengers depend on are transported free of charge on all Ethiopian flights and may also travel inside cabin. Please remember to notify us of your guide dog ahead of time

B. Procedure on carriage of pets Ethiopian shall accept pets in the cabin on all Ethiopian Q-400 aircrafts.

1. Q-400 Aircraft Pets in containers accompanied by passenger or shipped as cargo may be carried in the baggage compartment(s). 2. Advance arrangements are required for pets in containers accompanied by passenger or shipped as cargo.

C. Booking Procedure Detail of the type of pet and size of the container should be indicated during reservation.

D. Condition of Carriage

1. Governmental restrictions regarding pet carriage and acceptance vary from country to country. Please contact your nearest Ethiopian Airlines office or your travel agent. 2. In the event passenger and pet are making interline connections, the applicable regulation of the interlining carrier should be checked. 3. The charge for pet in cabin/baggage compartment will be at excess baggage rates in accordance with current applicable tariffs, regardless of weight of other baggage.

Revised Pet Charges Effective for Sales and Travel-01September 2017 U.F.N

The Rate Shall be 300% of the current Excess Charge Rate(of the existing PC or the KG Rate)

Exception: For ET codeshare flights the operating carrier rules shall apply.

Note: This charge is applicable for sales and travel effective 01Sep2017 until further notice.

4. Owner assumes all risk for injury sickness or death of any pet accepted for transportation, and assumes responsibility for compliance with all governmental regulations and restrictions. Ethiopian will not be responsible in the event that any pet is refused carriage into or through, any state, country or territory.

Article 16 – Procedure of Acceptance of Pregnant Woman

1. Normal pregnancy cases are acceptable through the 28 weeks on domestic and international flights. However, the passenger should be able to furnish a physically fit for transportation, certificate form. Pregnancy Certificate (Form PS-05-29A) shall be filled in three copies.

The form can be downloaded from Ethiopian Airlines website or from the nearest Ethiopian ticket office.

2. Medical clearance (MEDIF) is required after 28 weeks. Travel is permitted through the 36 weeks for domestic & short flights with flight time not more than 2 hours and 34 weeks for international flights.

Moreover, Medical clearance is required if from such information it appears that confinement may be expected in less than four (4) weeks; or there is uncertainty of progress of pregnancy or time of confinement, or that there were previous multiple births, or that complications in delivery may be expected. Such certificate should be issued within seven (7) days of commencement of travel. However, boarding will be denied if physical signs of labor are present. Please use MEDIF Link to download the MEDIF forms in one file.

3. Regulations regarding the use of seat belts must be observed.

Article 17 – Differently Abled Passengers

Special Assistance

Ethiopian Airlines always pleased to provide convenient and comfortable service to all our esteemed passengers who require special individual assistance. It is our constant effort to meet these needs to the best of our ability. The following information is provided to help customers who might be traveling for medical treatment (MEDA). If MEDA travel itinerary includes airlines other than Ethiopian, please check directly with that airline as different policies and procedures may apply. For Passengers with Reduced Mobility traveling on the sector Addis Ababa – Washington DC or vice versa, different policies and procedures apply.

Medical Information Form (MEDIF)

Passengers with certain medical conditions and passengers requiring special care during the flight are required to complete our MEDIF form. The MEDIF Form under information Sheet for passenger Requiring Special assistance is to be completely filled up by the passenger or his authorized representative, in case the passenger is unable to do so. While the other part under information Sheet for passenger Requiring Medical clearance has to be filled up by the physician in charge of the invalid passenger and provides information about the clinical condition of the passenger. It is mandatory to complete the MEDIF including the treating physician’s certification and the undertaking/passenger declaration at the end of the MEDIF. Please use the following MEDIF forms in one file:

Handling Procedure

 Duly completed MEDIF Forms should be forwarded to our Medical Unit & Health Services in Addis Ababa or designated/approved physician’s 48hrs prior to the date of flight to secure approval for acceptance.

 Ethiopian Airlines doctor’s or designated/approved physician’s decision regarding fitness of passenger / requirement of medical escort will be final.

 If at time of embarkation the condition of the passenger has further deteriorated, carriage may be refused.

 Any case which Ethiopian Airlines feels might jeopardize the safety or operation of the aircraft will not be accepted.

 Passengers are requested to carry all medications that they may require in-flight in their hand luggage. Passengers who have a medical condition are also requested to carry all details regarding their illness (including hospital discharge cards, treatment details, relevant medical history details, doctor's certificates, etc) as well as the recommended treatment in case of an anticipated emergency, in their hand luggage.

 It is not possible for cabin crew to refrigerate passenger medications, and if this is required, passengers should carry their own cool bag or vacuum flask

 Inform our reservation staff at the time of reservation that the passenger traveling is a medically ill passenger. The MEDIF Form has to be filled by the doctor treating the Passenger.

Equipment and Support

Ethiopian can provide any of the following equipments or service if requested:

1. Wheelchairs

Ethiopian ensures that:

o Sufficient wheelchairs are available for boarding/disembarking passengers. o The carriage of Wheelchair- C for cabin seat ( WCHC) case passengers is restricted on our international and domestic flights as follow in order to comply with the requirement of air safety: . Two individual WCHC case passengers will be carried in C-9 and five in Economy class.

. Five WCHC case passengers in group will be carried in C-9 and eight in Economy class o Passengers traveling with their own wheelchair or assistive devices may carry the same in the passenger cabin, on request, subject to availability of space. Alternatively, the wheelchair or assistive devices should be loaded in the baggage hold where it is easily accessible for timely return to the passenger. o Passengers, who intend to check-in their own wheelchair, are given the option of using the airline/airport wheelchair. If the passenger wishes to use his own wheelchair at the airport he may be permitted to do so, up to the aircraft door. The wheelchair duly tagged, must then be sent for loading in the hold. o Narrow wheelchair-type devices without arm rests are available on some of or the aircrafts in the passenger cabin for assistance on-board.

2. Stretchers

o A request for a stretcher must be made in prior to 48 hr and shall be strictly subject to space availability. o Stretcher cases are acceptable only after clearance from the carrier medical department or designated physicians and confirmation of the quantity of oxygen to be carried will be determined by the Medical Officer. o Where Interline travel on other airlines is involved, advance arrangements with the carrier is necessary regarding confirmation on special meals, medicines, oxygen, ambulance and other requirements. o Stretcher passenger is accepted in Economy class only. o There must be qualified personnel accompanying stretcher passenger.

3. Passenger Requiring Oxygen

o Ethiopian will provide in flight oxygen service for passengers on all its flights with ant Extra charge o Passengers will be required to give 48 hour notice. o Passengers must present a written statement from his /her physician certifying the need for in-flight oxygen service ,the maximum usage per hour and the oxygen flow rate per minute o Passenger must be accompanied by an attendant who is knowledgeable as to the passenger’s needs and in the operation of the equipment .However, when authorized by Ethiopian medical services, a passenger requiring oxygen may travel alone.

4. Lifting services 5. Devices for supporting limbs

Availability of equipment may be limited at certain airports. Please enquire your travel agent or the nearest Ethiopian ticket office.

Article 18 – Unaccompanied minor

I. General 1. Ethiopian considers children from the age of 5 to end of 11 years who are traveling alone on Ethiopian or Other Airline as Unaccompanied Minors. Escort service is mandatory for unaccompanied minors aged between 5 to end of 11 traveling on a code share flight but escort is optional on Ethiopian flights provided only when special attention is requested by the guardian. Ethiopian considers youth between the ages of 12 to17 as unaccompanied minors as well if special attention is required by youth’s parents or guardian. If the flight is operated by Ethiopian Airlines that is if the flight is none code share flight, there is no need for escort and service fee payment for a minor aged between the ages of 12 to 17 unless special attention is requested. If, however, the flight is not operated by Ethiopian Airlines, that is if the flight is code share flight operated by other airlines, the minor aged between 12 to 17 shall be required to pay adult fare plus service fee of USD 100.But escort service is still not mandatory even on code share flights unless special attention requested for this age group. Please refer Unaccompanied Minors service and escort fees table below for detailed information.

II. Policy

1. Unaccompanied minors under the age of five (5) years shall not be accepted on all Ethiopian flights without accompanying family member. 2. A Company escort (cabin crew) is optional for unaccompanied minors between the ages of 5 to end of 11 years on domestic/ international routes operated by Ethiopian(Non codeshare flights). 3. An escort can be provided by Ethiopian, at an applicable charge, on both domestic and international routes.

III. Procedures

1. Prior to issuance of ticket, the client should fill an Unaccompanied Minor Form with complete addresses and telephone numbers of all the responsible persons involved who will be responsible at origin, intermediate (if transfer is involved) and destination stations. 2. In the event that arrangement cannot be made by a parent or guardian to receive the child at transfer point and no escort service is requested, Ethiopian will assist in making arrangements for a suitable custodian without, accepting any liability. This arrangement of such custodianship is for children who are 12 and above years of age.

IV. Unaccompanied Minors service and Escort fees

1. International

The following fares shall apply for the transportation of unaccompanied minors on international routes. NON CODE SHARE FLIGHT

Service Fee Age group Applicable Company (Year) Fare Escort International Route Domestic Route>

Mandatory at USD100.00 Mandatory at ETB200.00 5 to End of 11 years Adult fare Optional per sector One Way

12 to end of 17 years Adult fare Optional Optional Optional

Note:

For age group 5 to end of 11 years, If escort is requested the applicable charge is Child Fare + One way adult fare for Escort + Service charge. Youth from 12-17 years will pay USD 100.00 one way if special attention is required. CODE SHARE FLIGHT

Age group Company Escort Company Escort Applicable Fare (Year) Requirement Fare

Adult fare + service fee 5 to End of 11 years Mandatory One way adult fare USD 100.00

Adult fare + service fee 12 to End of 17 years Optional Optional USD 100.00

Note:

Additional applicable charge should be collected for interline carriage for both non code share and code share flights

2. Domestic

Unaccompanied minors between the ages of 5 to end of 11 years will be accepted for transportation on domestic routes with Company escort by paying one way of the adult fare for the company escort and ETB 200 service fee. Unaccompanied minors between the ages of 12 to 18 can travel without escort by filling UM form and paying ETB 200 service fee. (For more information please contact your travel agency or Ethiopian ticket office.)

Article 19 – Services for Customers with Disabilities

Services for Customers with Disability Traveling to/from USA

1. Reservations 2. Advanced Notice 3. Seat Assignments 4. Airport Assistance 5. In-Flight Assistance 6. Wheel Chair Specific Services 7. Batteries 8. Frequently Asked Questions

Ethiopian Airlines is committed to providing safe, convenient, and comfortable service for its customers. The following information is provided to assist customers with disabilities in planning a trip with us.

Reservations We recommend that you make your special services request such as wheelchair assistance when you make your reservation. Although we do not require information about the extent of your disability, the more information we have about you, the better prepared we shall be to meet your needs. If a passenger contacts Ethiopian and indicates that he/she cannot use Ethiopian’s websites due to a disability Ethiopian shall disclose and offer Web-based fares to such passengers without charging a fee for making a reservation over the phone as a disability accommodation.

 By Phone

At Washington D.C: 1 800-445 2733 (Customers with hearing problems can contact our reservation office through Telephone Relay Services using 1-800-828-1120)

At Addis Ababa: +251-11-665-6666

 Online at www.ethiopianairlines.com

To indicate your special requests while booking online on our website, please select your special request from the drop down box in the ‘passenger information’ section. After completing your reservation online, you can include additional special needs information in your reservation online or you may include additional special needs in your reservation by calling our reservation office.

Advanced Notice We recommend that all customers make their reservations as far in advance as possible.

 We recommend that passengers give us advance notice of 72 hours and check-in one hour in advance to receive in-flight medical oxygen supplied by Ethiopian.

 We recommend that passengers provide us advance notice of 48 hours and check-in one hour in advance to use their respirator, ventilator, CPAP (Continuous Positive Airway Pressure) machine or POC (Portable Oxygen Concentrator).

 At least 48 hours advance notice and one hour advance check –in are required on the day of departure, if you, o are traveling in a stretcher o need devices such as a respirator, ventilator, CPAP (Continuous Positive Airway Pressure) or POC (Portable Oxygen Concentrator) to hook-up to the aircraft electrical power supply. Please note that such aircraft electrical power supply cannot be guaranteed; o need hazardous materials packaging for batteries or other assistive devices which are required to have such packaging; o are travelling with a service animal, an emotional support or psychiatric service animal to travel in the cabin; o need accommodation for a passenger who has both severe vision and hearing impairments; o require the use of an on-board wheelchair provided by Ethiopian; or o are transporting an infant in an incubator.

In cases where there are no level entry boarding bridges, we require passengers who will need to use a wheelchair lift or ramp device for boarding to check-in one hour early to permit adequate boarding time. We also recommend that you contact us in advance if you,

 require wheelchair assistance  need assistance getting in and out of the aircraft seat  require specific seating arrangement

If you are traveling with a battery powered respiratory assistive device that you will use in- flight, please contact us no later than 48 hours before the scheduled departure to confirm the expected maximum duration of the flight and to determine the required number of batteries to power your device.

Seat Assignments Ethiopian offers accessible seating for customers with disabilities upon request. In order to ascertain that accessible seating is available for you, please contact us no later than 24 hours prior to the scheduled departure of your flight.

 Bulkhead seats

Bulkhead seats are usually in the first row of each cabin and often provide additional leg room.

 Movable Aisle Armrest Seats

Movable aisle armrest seats allow customers to more easily transfer into and out of their seats.  Designated Disability Seats

Ethiopian reserves a few number of seats for customers who fit the following criteria,

 Use an aisle chair to access their seat and cannot readily transfer over a fixed armrest.  Travel with a service animal  Have a fused or immobilized leg  Travel with a safety assistant or a personal care attendant

To reserve one of these designated disability seats, contact your agent or Ethiopian reservations at least 24 hours prior to departure. Note: Aircraft change may affect your pre-assigned seat reservation. When this occurs, every effort will be made to accommodate your accessible seating needs.

Airport Assistance Ethiopian staff are available to assist passengers with disabilities in boarding, deplaning and connecting with their flights. We provide connecting flight assistance for individuals who may need help from one departure gate to another. If you are a non-ambulatory passenger requiring connecting assistance and you have a lengthy layover time, we recommend that you travel with a companion to ensure maximum comfort during the layover.

 Pre boarding

Ethiopian offers pre-boarding for customers with disabilities. Please advise the agent when you arrive at the gate that you need pre-boarding assistance.

 Boarding

If you are unable to ascend or descend using passenger steps, Ethiopian will provide assistance using any available equipment or device for the purpose.

 Aisle Chairs

Ethiopian avails assistance in getting to and from as well as transferring in and out of the aircraft seat using boarding chairs designed for such narrow aircraft aisles.

In-Flight Assistance

 Safety Briefings

o Flight attendants provide individual safety briefings to customers with disability. o Captioning is provided on aircraft with videotaped safety briefings. o Safety briefing cards in Braille are available on board the aircraft and can be provided on request

 Carry on Stowage

Ethiopian personnel will assist with stowing and retrieving of carry-on items and assistive devices upon request.

 On-board Wheelchairs

o Due to space constraints, standard wheelchairs generally cannot be used on board o If a wheelchair cannot be stowed on board, it will be transported in the cargo compartment. o Ethiopian’s aircraft operating to/from the USA has an on board wheelchair which may be used by passengers to move to and from the lavatory. Flight attendants will assist with the use of the on board wheelchair, but will not assist with functions within the lavatory.  Other services

o Flight attendants can also help identify food items, slicing food and opening packages o Flight attendants are not permitted to assist with eating or personal hygiene. They cannot lift or carry passengers, or provide medical services such as injections. Passengers requiring extensive personal assistance are encouraged to travel with a personal care attendant.

Wheel Chair Specific Services

 Airport wheelchairs

Ethiopian customer service personnel are available to assist customers in boarding, deplaning and transferring between gates using wheelchairs and aisle chairs.

Due to the limited number of available wheelchairs, customers who request wheelchair assistance in advance as noted on their boarding pass will be given priority over those requests made on board or on arrival. Due to high demand for wheelchairs during certain periods, a short wait may be necessary.

 Checking your wheelchair

Ethiopian transports all types of assistance devices, including collapsible and non folding manual wheelchairs and electric/battery powered wheelchairs.

You may check your personal wheelchair at the departing gate and arrange for its return at the connecting and/or arrival gate. We will return assistive devices as close to the aircraft door as possible, fully assembled and ready for use provided that it is permissible by law.

Note: Time between connecting flights may not be sufficient to provide your personal wheelchair during a layover. If time is a factor, we suggest you take advantage of our wheelchair service or consider booking a longer connection to allow extra time between flights.

If checking your wheelchair, we strongly recommend that you attach handling instructions to assist our personnel. For example:

o Provide instructions on switching your electric/battery-powdered wheelchair into manual mode and removing (without tools) any removable parts. o Identify your wheelchair’s specific battery type and attach battery removal instructions to the wheelchair. (See the batteries section below.)

Batteries Please ensure that your wheelchair batteries are clearly labeled as spill-able or non-spill-able so that we may establish and apply correct dangerous goods handling procedures.

 Spill-able batteries (wet-cell)

Wet-cell batteries are considered spill-able, and require special preparations to transport by air. Ethiopian will take the following steps as deemed appropriate:

o disconnect battery and protect the terminals against electric shortening. o remove and package the battery.

 Non-spill-able batteries (dry-cell and gel-cell)

Dry cell and gel cell batteries are considered non-spill-able. Under such circumstances, Ethiopian will take the following steps:

o disconnect the battery post connections and wrap each post connector with tape to prevent electrical shorts during shipping. o remove and package the battery if we cannot load or stow your wheelchair in an upright position.

Note: Ethiopian cannot transport damaged or leaking batteries.

Priority Cabin Stowage for Assistive Devices

Ethiopian is using a closet as the priority space to stow at least one typical adult sized folding, collapsible, or break down manual passenger wheelchair. We have installed a placard prominently on the closet indicating that such wheelchair and other assistive devices are to be stowed in this area with priority over other items brought onto the aircraft by other passenger or crew. The dimensions of the wheelchair to be stored in the closet are 13 inches by 36 inches by 42 inches or less without having to remove the wheels or otherwise disassemble it. A passenger with a disability who uses a wheelchair and takes advantage of the opportunity to pre-board the aircraft can stow his/her wheelchair in this area, with priority over other items brought onto the aircraft by other passengers or crew enplaning at the same airport, consistent with applicable government requirements concerning security, safety, and hazardous materials with respect to the stowage of carry-on items. Ethiopian offers pre boarding to a passenger stowing his or her wheelchair in the cabin.

Frequently Asked Questions How do I arrange travel with a service animal? Ethiopian accepts service animals trained to assist customers with disabilities in the cabin. We only accept dogs as emotional support animals, provided there is a medical doctor’s attestation stating the medical or therapeutic need for the animal to travel in the cabin with the customer. The following policies apply.

 A written documentation or identification cards. Credible verbal assurance that the animal is trained to provide a task or function to assist with a disability will suffice.

Except for the emergency exit row, there are no seating restrictions for passengers travelling with service animals. The emergency exit row is restricted for passengers travelling with service animals due to safety concerns in which the service animal may block a clear path to the emergency exit. Please contact us in advance if you are traveling with a service animal and would like to request a specific seat.

Do I need a medical certificate to travel? Medical certificates are generally not required for passengers with disabilities. The following conditions will however need medical certificates:

 Travel on a stretcher  Travel with an incubator  Need for oxygen  Communicable disease or infection that poses a direct threat to the health and safety of others  Medical condition that may not allow you to complete the flight safely without extraordinary medical assistance during flight

To be valid, a medical certificate must be dated within 10 days of the initial departure of the flight. For cases regarding a communicable disease or infection, the medical certificate must be dated within 10 days of the flight for which it is presented. If you have a communicable disease or infection, the medical certificate must state that the disease or infection would not be communicable to other persons on the flight if precautions

48 are taken. It must also state the conditions or precautions that Ethiopian needs to take to prevent transmission of the disease or infection. Every effort would be made to accommodate your travel needs while taking into consideration the health and safety of other customers. Would Ethiopian accommodate special dietary requirements? Ethiopian can provide special meals if the request is made no later than 24 hours prior to departure. What if I need to bring medicine? Always carry medication in your carry-on luggage. (Our aircraft do not have medical refrigerating facilities on board, so please plan accordingly.) Also, if you use needles to inject medication, it is helpful to have your doctor’s prescription for security purposes. Please contact your flight attendant for proper needle disposal. How do I arrange for supplemental oxygen on board? With at least 48 hours notice, supplemental oxygen can be provided for you on our flights for a fee. Due to a limited supply, we recommend that you make oxygen requests at the time of the ticket purchase. A medical certificate is required upon check-in to verify the need for oxygen and the rate of flow per minute required (the aircraft’s built-in oxygen cannot be used for this purpose.) Federal Aviation Administration (FAA) regulations prohibit the use of personal oxygen units during flight. Ethiopian provides oxygen for in-flight use only. Therefore, if you need oxygen at departure, upon arrival or during your layover, you will need to make your own arrangements for oxygen to be provided at all ground locations. Can I bring personal medical equipment on board? You may bring medical or life support equipment, such as a respirator, nebulizer or ventilator on board for use during the flight provided the equipment can fit underneath a seat or be strapped into an adjoining seat. If an adjoining seat is required, it must be purchased at the applicable fare. Advance arrangements are necessary for use of medical equipment during flight to ensure it will not interfere with the aircrafts communications and navigation systems and to ensure availability of aircraft power hookup, if needed. Most life support equipment use batteries. Dry or gel cell batteries are acceptable for operation on board, but wet cell batteries are not permitted. Do I need an attendant to travel? Ethiopian does not provide escorts or personal attendants. Therefore, you must be accompanied by a personal care attendant to see to your needs if you are traveling in a stretcher or require extensive personal assistance on board. Complaints resolution officials Ethiopian has Complaints Resolution Officials (CRO) at Addis Ababa Bole International Airport and Washington Dulles Airport to address questions and concerns from our customers with disabilities. To locate these CROs, please contact an Ethiopian representative.

Article 20 – Online Eligibility Check

All Ethiopian operated flights are available for online check with the few exceptions listed below. Please make sure that Ethiopian is the operating carrier of the flight that you are trying to check in for and visit partner airlines website for flights operated by one of our partner airlines.

 Mali(BKO)  Republic of Congo(BZV, PNR)  Democratic Republic of Congo(FBM, FIH)  Kenya(MBA)  Chad(NDJ)  Burkina Faso(OUA)  Seychelles(SEZ)  United Kingdom (LHR)  Yaounde Nsimalen (NSI)  Ndola (NLA)  Niamey (NIM)  Libreville (LBV)  Abidjan (ABJ)

These departure points are temporarily unavailable for online check-in and you will not be able to complete your web-checkin if your departure city is from one of these cities. If your departure city is not on the above list please proceed to Web-Checkin.

Online Eligibility Check All Ethiopian operated flights are available for online check with the few exceptions listed below. Please make sure that Ethiopian is the operating carrier of the flight that you are trying to check in for and visit partner airlines website for flights operated by one of our partner airlines.

These departure points are temporarily unavailable for online check-in and you will not be able to complete your web-checkin if your departure city is from one of these cities.

Article 21 – Check-in at the airport

Check-In All check-in counters are opened 3 hours before departure and counters are closed 1 hour before departure. Passengers need to ensure that they come with confirmed bookings, and travel documents in order for their respective destination and transit points, which they will need to present at the counters. Passengers must also ensure that their luggage is within the allowed weight/piece for their particular flight. Any weight/piece above the allowance will incur extra charge.

Separate counters are available for Cloud Nine passengers and frequent fliers with Platinum/Gold ShebaMiles and Star Alliance membership cards. Once Cloud Nine passengers, Platinum/Gold ShebaMiles and Star Alliance members have completed their check-in process they will be given an invitation card to use the Cloud Nine Lounge located at the Departure Area.

Check-in at the counter For personal service, our friendly staffs at our check-in counters at airports we fly to around the world are happy to help you. They make sure that your baggage is checked through to your final destination and give you your boarding pass.

Kiosk Check-in Kiosk check-in Saves time and simplifies the process.Kiosk check-in process has five simple Steps for passengers to proceed to self flight check-in at the airport:

1. Locate a kiosk self-service terminal of the airline and select the Ethiopian Airline tab. Choose a language (English or French). 2. Find booking: Find the booking in 3 ways (By Destination, Flight Number or Reservation code) 3. Confirm that you are not carrying any hazardous material and/or dangerous goods in your checked-in baggage and carry-on baggage as check-in activity shall not be initiated unless the same is confirmed. 4. Check-in and add personal details. Choose an available seat from the interactive seat plan or accept the ones suggested. Add any missing personal details like Passport information, frequent traveler number and checked baggage details. 5. Issue Boarding pass. The boarding pass will now be printed by the kiosk. There should be a 2D barcode on the boarding pass.

Baggage Check in Checked Baggage: Passengers are permitted a free checked baggage allowance the limit of which may differ by class and point of origin-destination. Excess baggage may be carried on payment of applicable charges. Cabin/Hand Baggage: For business class on all Ethiopian routes you are allowed to carry only two piece of hand baggage with a maximum weight of 7kgs and measuring not more than 20x40x55cms or 8x16x22inches into the cabin.

Check-in/Reporting time The time shown on flight coupons is the departure time of the aircraft. In order to perform check-in operations in due time, the passenger is requested to report at the airport check-in counter 2 hours prior to flights departure for all international flight with the following exceptions:

 At Addis Ababa 3hours before the scheduled departure time.  For flights to/from USA 4hours before the scheduled departure time

Passengers who fail to report within the above time limit should be aware that Ethiopian Airlines reserves the right not to accept passengers who arrive later than 2 hours before the scheduled time of departure. For night flights departed from Addis Ababa to USA, Canada and Europe check in will be started early during day time starting 13:00 local Ethiopian time. For Domestic flights, the passenger is requested to report at the airport check-in counter 1 hour prior to scheduled departure. For web checked- in passenger, he/she is requested to arrive at boarding gate 30 minutes before the flight departure, if the passenger has baggage to drop-off he/she shall arrive at the baggage drop-of check in counter 45 minutes before the flight departure. Furthermore, due to security reason at Addis Ababa airport, local passengers who checked-in for their flights will not be allowed to go out to meet their relatives and friends but must continue immigration process.