Your View Questionnaire Full Results Report
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Fit for the Future Consultation Report, Lichfield District Council MayMay————JuneJune 2014 Produced on behalf of Lichfield District Council by: Produced on behalf of Lichfield District Council by: DOCUMENT DETAILS This document has been produced on behalf of Lichfield District Council by the Staffordshire County Council Insight Team. Title Fit for the Future, Consultation Report, Lichfield District Council, May-June 2014 Date created July 2014 Description The purpose of this document is to provide Lichfield District Council with their Fit for the Future consultation results. The consultation was an awareness raising exercise to inform residents about the work which Lichfield District Council does. It also provided an opportunity to help people understand relative spend. The report documents residents views on which services matter the most, ideas on how to raise additional income and ideas to reduce costs. The report should be used to inform service reviews and business cases. It should not be used as a mandate to cut, change or charge for specific services. Produced by Heather Collier, Research Co-ordinator, Insight Team, Staffordshire County Council Tel: 01785 27 7450 Email: [email protected] Lichfield District Council Colin Cooke contact details Performance, Efficiency and Improvement Officer Lichfield District Council District Council House Frog Lane Lichfield Staffs WS13 6YY Tel: 01543 308121 Email: [email protected] Geographical coverage Lichfield District Council Time period May—June 2014 Format PDF and Publisher files Status Final (Version 1) Usage statement This product is the property of Lichfield District Council. If you wish to reproduce this document either in whole, or in part, please acknowledge the source and the author (s). Disclaimer Staffordshire County Council, while believing the information in this publication to be correct, does not guarantee its accuracy nor does the County Council accept any liability for any direct or indirect loss or damage or other consequences, however arising from the use of such information supplied. 2 CONTENTS Title Page Document Details 2 Contents 3 1. Executive Summary 4 2. Introduction and Methodology 5 3. The Importance of Statutory Services 8 4. Views on Discretionary Services 14 5. Use of Leisure Services and Public Amenities 20 6. Ideas to Generate Income 23 7. Ideas to Save Money 26 8. Other Ideas 29 Appendix 1: Respondent Profile 31 Appendix 11: Fit for the Future Questionnaire Template 33 Appendix III: Ward level analysis 35 3 1. E XECUTIVE SUMMARY The importance of statutory services Statutory services are those services which the Council must provide. All statutory services included in the Lichfield District Council consultation were regarded as important by the majority. However, universal services including waste and recycling and rubbish/fly-tipping were the services which were considered the most important by all. Unpalatable changes to these services would be unpopular with residents and any changes to these services would therefore need careful consideration. An awareness of the relative importance of these services will be a key consideration in the decision making processes ahead. Other universal provision, for example website and customer services, were also regarded as important, but relatively less so in comparison to the Council’s other statutory services. These services may present opportunities to explore different ways of provision which are more efficient, effective and meet customer needs. For example, more information could be included on the website to encourage a behavioural shift to web rather than face to face and telephone contact. Further exploration of the potential for telephone and face to face contact to be tailored to times when residents need them most, could be beneficial. The provision of discretionary services The Council also provides a wide range of discretionary services and these are the ones which the Council chooses to provide. Respondents were keen to protect the brown bins and composting. If this service were to be stopped or reduced comments suggest that there would be concerns that this might lead to problems of fly-tipping or mixing garden waste in household refuse. There were however other services which could be reduced or stopped with a lesser impact. The most noticeable of these was the Intouch magazine. This received most support for being reduced/cut. It was however, a more popular method of communicating with older residents aged 75 and above and any changes to this service would impact most on this age group. The use of leisure and amenity services The majority of respondents (96%) have used at least one leisure or amenity service within the district. Facilities in Lichfield including car parks, toilets and the Garrick were used most frequently. Regular use of the leisure centres and toilets/car parks in Chasetown and Burntwood was however relatively low. Ideas to generate income Respondents were supportive of Lichfield District Council’s ideas to generate income. Most support was provided for charging for parking in Chasetown and paying for events for example the Lichfield Proms. Respondents were largely unsupportive of charges for emptying the brown bins Residents aged 55 and above and disabled residents were least supportive of these charges. Evening charges for parking in Lichfield were also unpopular. Respondents comments illustrated that charges could “put people off” coming into Lichfield in the evening and “stop people visiting Lichfield restaurants, pubs or the Garrick Theatre”. Ideas to save money Stopping the chairman’s car/driver and reducing the number of district councillors were the money saving ideas which received the most support. Respondents were however clear that street cleaning and the monitoring of dog fouling should not be considered for money saving initiatives. General efficiency and less waste in the provision of all services was supported and evidenced through respondents’ comments. Respondents also provided additional ideas which could help the Council to reduce costs/save money. These included involving communities in service delivery and using volunteers, the third sector, and alternative providers where these provided better value for money. 4 2.1 INTRODUCTION Lichfield District Council spends more than £10 million annually delivering a range of public services from leisure centres and planning to emptying bins, providing benefits and supporting local businesses. Due to cuts in funding from national government, the District Council need to make savings. To achieve this, District Councillors face some tough decisions about what services should be continued, what can be cut or reduced and whether some services could become chargeable to raise more income. Residents of the Lichfield District play a key role in shaping the decisions which Councillors face and as such residents were invited to participate in the Fit for the Future consultation. The consultation was an awareness raising exercise to inform residents about the work which Lichfield District Council does. It also provided an opportunity to help people understand relative spend and comment on which services matter the most, how additional income could be raised and to share ideas on new ways to reduce costs. The report should be used to inform service reviews and business cases. It should not be used as a mandate to cut, change or charge for specific services. This report has been produced by Staffordshire County Council on behalf of Lichfield District Council. It summarises and analyses the Fit for the Future consultation responses and is structured into key sections. These cover the importance of statutory services, views on discretionary services, usage of leisure and public amenities, ideas to generate income and ideas to save money. Results are analysed by key themes and demographics where these are relevant and robust. 2.2 METHODOLOGY A Member Working Group was established in the Autumn of 2013 to progress thinking and planning for delivering a robust, informative consultation. This was supplemented by Lichfield District Council’s Consultation Working Group who were responsible for the delivery of the consultation. Members played a vital role in shaping the consultation through the Member Working Group. The methodologies used to capture views in the consultation have been diverse. Electronic and paper surveys were developed by the Consultation Working Group. These were piloted with Voluntary Voice and discussed with partners on the Lichfield District Board before going live. The electronic version was published on the District Council website and the postal version included a freepost reply and was distributed to the majority of homes in the district through the Intouch magazine. Members widely promoted the consultation via their links and networks. Paper copies of the survey were also made available from customer outlets provided by the District Council and its partners e.g. Support Staffordshire Lichfield and District. The Market Research Company Qa, were also commissioned to undertake street interviews with residents living in the Lichfield District. These were conducted towards the end of the consultation period and were targeted to rural areas and residents under the age of 55 and above the age of 75. These groups were targeted because they had been identified as lower responders in the early consultation results. 5 1148 responses were received to the consultation overall. 321