Private Dispute Resolution in the Card Context: Structure, Reputation, and Incentives
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Helpful Tips to Reducing Disputes How to Manage Dispute Inquiries and Chargebacks Understanding Merchant Disputes & Chargebacks
Helpful Tips to Reducing Disputes How to manage Dispute Inquiries and Chargebacks Understanding Merchant Disputes & Chargebacks What’s Inside: American Express Dispute Process 2 How to Reduce Disputes 3 Frequently Asked Questions 5 Appendix 6 This guide is intended to provide you with general A Chargeback happens when American Express debits your guidance on how to manage Disputes inquiries and upfront account after a dispute is closed due to various reasons. An Chargebacks, information about your role in the process and example of some of the reasons could be: a Cardmember has recommendations to help you avoid Disputes. provided evidence of an unauthorized transaction, you do not reply to a dispute inquiry within the specified timeframe or the A Dispute happens when a Cardmember doesn’t recognize a response is insufficient. transaction, does not agree with the amount of the transaction, or wants additional information about the transaction. FOR MORE INFORMATION, VISIT AMERICANEXPRESS.CA/MERCHANTPOLICY OR CALL 1-800-268-9877 American Express Dispute Process A CARDMEMBER DISPUTES A CHARGE INQUIRY INQUIRY A notification you receive if a Cardmember disputes a charge American Express sends an Inquiry notice from your business and we cannot resolve it using the documents we have on file. SUBMIT DOCUMENTS We may request that you send supporting documents of the transaction. I.e.: Signed Record Of Charge (ROC); cancellation policy, terms and conditions, proof of Cardmember consent etc… CASE RESOLVED CHARGEBACK The case may be resolved in your favor A Chargeback will be processed if: your if you provide the appropriate supporting reply is insufficient; you do not reply on documents and information within the time; or you authorize us. -
Summary of Credit Terms- Union Bank® Cashback Rewards Visa® Card
Summary of Credit Terms- Union Bank® Cashback Rewards Visa® Card PLEASE NOTE: If you apply for the Union Bank Cashback Rewards Visa Card and meet our eligibility criteria for the Visa Signature® Card, you agree that we may consider your application as one for (and upgrade you to) the Union Bank Cashback Rewards Visa Signature Card. Interest Rates and Interest Charges Annual Percentage Rate Introductory APR for the first 12 months that your account is open. (APR) for Purchases 0.00% After that, your APR will be 13.99% to 23.99%, based on your creditworthiness. This APR will vary with the market based on the Prime Rate. APR for Balance Transfers 0.00% Introductory APR for the first 12 months that your account is open. After that, your APR will be 13.99% to 23.99%, based on your creditworthiness. This APR will vary with the market based on the Prime Rate. APR for Cash Advances 25.25%. This APR will vary with the market based on the Prime Rate. Penalty APR None Paying Interest Your due date is at least 21 calendar days after the close of each billing cycle. We will not charge you any interest on purchases if you pay your entire balance by the due date each month. We will begin charging interest on cash advances and balance transfers on the transaction date. Minimum Interest Charge If you are charged interest, the charge will be no less than $1.75. For Credit Card Tips from To learn more about factors to consider when applying for or using a credit card, visit the the Consumer Financial website of the Consumer Financial Protection Bureau at Protection Bureau http://www.consumerfinance.gov/learnmore. -
Check Card Agreement and Disclosure Statement
Notice of Customer Rights and Liabilities ASPIRATION CHECK CARD AGREEMENT AND DISCLOSURE STATEMENT Aspiration Financial, LLC (“Aspiration”) has arranged with Bank (defined below) for the issuance of Mastercard cards to the customers of Aspiration. When you use this Card, you will be accessing the Available to Withdraw balance in your Aspiration Cash Management Account. This Agreement is made among you, Aspiration and Bank and explains the types of Transactions that you can perform with your Mastercard Card (“Card”), as well as your rights and responsibilities concerning your usage and safekeeping of the Card. You agree to be legally bound by the terms and conditions set forth in this Agreement. IMPORTANT If you believe your Card or personal identification number (“PIN”) has been lost or stolen or has become known to unauthorized persons or that someone has used or may use your Card or PIN without your permission: Notify Aspiration by: Telephoning Aspiration at: 800-683-8529 or Writing Aspiration at: 4551 Glencoe Avenue, Marina Del Rey, CA 90292 For all other questions: Telephone or write Aspiration. 1. Definitions. Unless the context otherwise requires, the capitalized terms used in this Agreement have the meanings specified below: “Account” refers to your Aspiration Cash Management Account. Termination of your Account will result in the immediate termination of your Card. Your Card may be terminated by us without resulting in termination of your Account. “ATM” means automated teller machine. “ATM Withdrawal” means a Transaction in which you receive cash from an ATM. “Authorization” means a Transaction in which you authorize others to place a hold on your Available Balance to ensure future payment. -
Mastercard Debit Card Disputes
MASTERCARD DEBIT CARD DISPUTES Please follow this guide to help us process your Mastercard dispute promptly. Requirements for Processing Your Dispute We’ll begin our investigation based on the date we are notified of your disputed transaction(s). Mastercard requires that you attempt to resolve the dispute directly with the merchant before a dispute can be filed. You must provide documentation of your contact with the merchant before we can submit your request to Mastercard. Complete, sign, and return the Mastercard Cardholder Dispute Notification form to us. Select the statement on the form that best describes your dispute. Use the Additional Comments section to further explain the transaction and the nature of your dispute, or if none of the statements describe your dispute. Include any and all documentation to support your dispute when you return the form. Sending Required Documentation to BECU Please be sure your dispute is complete, thorough, and accurate before returning the Mastercard Cardholder Dispute Notification form and your supporting documentation to us. You can return the form and documentation by one of the following: Fax: 206.805.5663 Or mail to: P.O. Box 97050 Seattle, WA 98124-9750 Attn: Card Services What’s Next? We’ll initiate the dispute process with Mastercard once we have the required information (complete dispute form and supporting documentation). We’ll review your submission for completeness, and may request additional information as necessary. You must respond to requests for additional information during the Mastercard dispute process. Within 10 business days from the date we receive notification of your disputed transaction(s), we’ll either resolve your dispute, or issue a provisional credit to your account for the amount of the dispute while our investigation continues. -
Mastercard Frequently Asked Questions Platinum Class Credit Cards
Mastercard® Frequently Asked Questions Platinum Class Credit Cards How do I activate my Mastercard credit card? You can activate your card and select your Personal Identification Number (PIN) by calling 1-866-839-3492. For enhanced security, RBFCU credit cards are PIN-preferred and your PIN may be required to complete transactions at select merchants. After you activate your card, you can manage your account through your Online Banking account and/or the RBFCU Mobile app. You can: • View transactions • Enroll in paperless statements • Set up automatic payments • Request Balance Transfers and Cash Advances • Report a lost or stolen card • Dispute transactions Click here to learn more about managing your card online. How do I change my PIN? Over the phone by calling 1-866-297-3413. There may be situations when you are unable to set your PIN through the automated system. In this instance, please visit an RBFCU ATM to manually set your PIN. Can I use my card in my mobile wallet? Yes, our Mastercard credit cards are compatible with PayPal, Apple Pay®, Samsung Pay, FitbitPay™ and Garmin FitPay™. Click here for more information on mobile payments. You can also enroll in Mastercard Click to Pay which offers online, password-free checkout. You can learn more by clicking here. How do I add an authorized user? Please call our Member Service Center at 1-800-580-3300 to provide the necessary information in order to qualify an authorized user. All non-business Mastercard account authorized users must be members of the credit union. Click here to learn more about authorized users. -
The State of EMV: Pushing Towards EMV Implementation in the U.S
The State of EMV: Pushing Towards EMV Implementation in the U.S. PAYMENT SOLUTIONS As Europay®, Mastercard® and Visa® specifications were adopted in many global markets, fraud became less of a problem and paved the way for emerging technologies. Despite all the improvements that EMV offers, why hasn’t it been fully embraced in the U.S.? The Push Towards EMV Implementation in the U.S. around magnetic stripe technology – which has served the industry well, EMV is a global, open-standard set of specifications for smart cards being both reliable and inexpensive to operate. and compatible acceptance devices (ATMs, merchant terminals, etc.). EMV adoption rates, 2011 Originally developed by Europay, MasterCard and Visa (hence the acronym EMV), the EMV specifications define requirements to ensure interoperability between chip-based payment cards and terminals that authenticate credit and debit card transactions. EMV chip cards contain embedded microprocessors that offer greater transaction security — and other capabilities — than the magnetic stripe card technology used in the U.S. Other benefits of EMV include 1) guaranteed payment interoperability between countries and; 2) payment innovation – EMV is seen as a gateway to emerging technologies like mobile payments. So, despite all the improvements that EMV offers, why hasn’t the U.S. fully embraced the technology? Why the U.S. Has Been Slow to Adopt EMV The U.S. is one of the last major markets to adopt EMV technology. EMV Mastercard Analysis, 2011 has already been deployed in Europe, Asia and Canada. More than 1.3 Countries with no preparation to migrate billion EMV cards and 20.7 million EMV acceptance terminals have been Countries where one or more banks are migrating/have migrated to EMV chip 1 deployed worldwide as of September 2011 . -
Your Guide to Managing Cardmember Disputes Online
Your guide to managing Cardmember disputes online GUIDEAMERICANEXPRESS.COM.HK/MERCHANT How to manage your Cardmember disputes online This guide will give you a general overview about Cardmember disputes, This guide explains: followed by guidance on how to manage your American Express Cardmember disputes online. It will allow you to find your way around the site and locate Cardmember dispute background and resolution process 3 the information you need in order to take the actions you want. Logging in and enrolling in Cardmember disputes 4 Your summary view 5 The Cardmember disputes summary table 6 Filtering the Cardmember disputes summary table 7 Filtering by location and date 8 Customising the Cardmember disputes summary table 9 Getting the details of a case 10 Searching, downloading and printing reports 11 Taking action 12 - 13 Responding to multiple Cardmember disputes at once 14 Checking your email for notifications 15 Your guide to managing Cardmember disputes online 2 The benefits of managing Cardmember disputes online Managing and responding to Cardmember disputes is made easy with the online disputes tool available on the Merchant website. Online disputes Cardmember questions Cardmember dispute allows you to see all open and urgent Cardmember disputes for your a charge business locations with the ability to upload documents and respond American Express informs you via online. After attempting to resolve in-house, American Express requires additional email of a new or urgent Cardmember information from Merchant. query. You can review the case Why resolve Cardmember disputes online? information online. Managing Cardmember disputes online is quicker and can also help you avoid ‘no-reply’ chargebacks. -
Merchant Services Agreement Terms and Conditions
Merchant Services Agreement Terms and Conditions This Merchant Services Agreement (this “Agreement”) is entered into surcharges for any Card transaction that are not imposed generally to its between BMO Harris Bank N.A. (“Member Bank”), Vantiv Payments, customers for non-Card transactions. Inc., as Member Bank’s processor/member service provider for Visa® and MasterCard®, as acquirer for Discover® and as participant sales 2. Processing, Settlement and Other Services ® entity for American Express® under the American Express OptBlue Unless agreed by Bank in writing, Card transactions will be processed Program (the “OptBlue Program”) (“Processor”), and the undersigned and settled through Card Association networks via electronic Merchant (“Merchant”) in consideration of mutual promises. Processor authorization and data capture methods. Additional Merchant locations and Member Bank are collectively referred to as “Bank” and may jointly require Bank approval, must be owned or leased and operated by or individually assert or exercise any rights or remedies provided to Bank Merchant under Merchant’s same name and must conduct the same hereunder. Processor and Member Bank reserve the right to allocate business. Unless otherwise agreed in advance by Bank, Merchant will Bank’s duties and obligations amongst themselves, as they deem balance and settle each terminal every business day. Transactions at one appropriate in their sole discretion, subject to Section 22 of this Merchant location may not be processed through a terminal at another Agreement. Bank and Merchant are independent parties contracting for Merchant location. Merchant agrees not to process transactions of other services and neither is an agent, partner or joint venture of the other. -
White Paper on CAPS for PSD2 Created by Equens SE, Nets And
White Paper on CAPS for PSD2 A White Paper on draft suggestions for the practical realisation of TPP access as described in the revised Payment Services Directive (PSD2) by adopting an open, optional Controlled Access to Payment Services (CAPS) methodology. created by Equens SE, Nets and VocaLink August 2015 Abstract The authors VocaLink, Nets and Equens, which are all payments processors, endorse the intent behind PSD2 to drive future innovation in payments, and they promote the development of an optional open framework for Controlled Access to Payment Services (CAPS) to support adoption of the Account Information and Payment Initiation services as described in the PSD2. CAPS consist of three layers: 1) A PSD2 Compliance Layer which ensures basic conformance to PSD2 implementation, 2) an optional but contracted CAPS Framework layer with a range of services for managing authentication, liability controls, quality of service, dispute management and mobility, and 3) A CAPS Plus layer which enables a standardised access to additional services beyond the scope of PSD2. The authors argue that there are benefits for all actors in account based payments (End-user, Merchants, TPPs and AS PSPs) by creating a framework which will avoid fragmentation, and build trust in the new Payment Initiation and Account Information services proposed in the PSD2. The CAPS framework is an optional toolbox service which could form a key role in the adoption of account and payment services, promoting competition and innovation for these services within the EU. The concept is open and thus this paper calls for others to participate in the promotion of CAPS. -
Chargebacks User Guide
Dynamic Currency DCC Best Rate DCC Rewards DCC Dashboard DCC Training Multi-Currency Conversion (DCC) Conversion (MCC) POS – Wireless POS POS - Countertop POS – Virtual terminal ePOS mPOS – eBoarding MobileMerchant Your guide to reducing the hassle and cost of chargebacks E-commerce Reporting - Taking Card Gift Cards Digital Wallets Tax Free elavon.co.uk | elavon.ie iMerchantConnect Payments Mobile Top-Up Cash2Go Contactless Donation Omni channel International Payment Value Added Service Security Processing technology Contents 1. What is a chargeback? 3 2. Card present transactions 3 3. Manual imprint and signature 4 4. Mail, phone and online transactions 5 5. Dynamic Currency Conversion (DCC) transactions 7 6. Recurring transactions 8 7. Requesting a copy receipt 9 8. Refund credits 10 9. Unmatched account numbers 11 10. Goods or services not received 12 11. Authorisation procedures 13 12. Duplicate transactions 14 13. Cardholder disputes quality of goods or service 15 14. Frequently asked questions 16-19 15. Card association definitions 20 16. Reason codes 21-22 Contacts 23 2 | Your guide to reducing the hassle and cost of chargebacks 1. Introduction What is a chargeback? A chargeback is a transaction which is disputed by a cardholder or issuer. There are many reasons for chargebacks, but the most common are returned goods, cancelled services, quality disputes or processing errors and fraud. Chargebacks can be a costly part of accepting credit cards. However, the risk of a chargeback can be managed by making sure the customer is satisfied with their service and purchase, and that payment processes are followed correctly. Below you will find tips and best practice to reduce the hassle and cost of chargebacks. -
Token Management
Title Page Token Management Service Using the SCMP API Cybersource Contact Information For general information about our company, products, and services, go to http://www.cybersource.com. For sales questions about any Cybersource service, email [email protected] or call 650-432-7350 or 888- 330-2300 (toll free in the United States). For support information about any Cybersource service, visit the Support Center: http://www.cybersource.com/support Copyright © 2020. Cybersource Corporation. All rights reserved. Cybersource Corporation ("Cybersource") furnishes this document and the software described in this document under the applicable agreement between the reader of this document ("You") and Cybersource ("Agreement"). You may use this document and/or software only in accordance with the terms of the Agreement. Except as expressly set forth in the Agreement, the information contained in this document is subject to change without notice and therefore should not be interpreted in any way as a guarantee or warranty by Cybersource. Cybersource assumes no responsibility or liability for any errors that may appear in this document. The copyrighted software that accompanies this document is licensed to You for use only in strict accordance with the Agreement. You should read the Agreement carefully before using the software. Except as permitted by the Agreement, You may not reproduce any part of this document, store this document in a retrieval system, or transmit this document, in any form or by any means, electronic, mechanical, recording, or otherwise, without the prior written consent of Cybersource. Restricted Rights Legends For Government or defense agencies: Use, duplication, or disclosure by the Government or defense agencies is subject to restrictions as set forth the Rights in Technical Data and Computer Software clause at DFARS 252.227-7013 and in similar clauses in the FAR and NASA FAR Supplement. -
EMV® Secure Remote Commerce Presentation
EMV® Secure Remote Commerce What is Remote Commerce? Remote Commerce E-commerce Online Payments Digital Web-based Payments Commerce Copyright ©2017©2018 EMVCo – Confidential 2 When Does Remote Commerce Happen? • During the checkout process a merchant asks a consumer to provide or select a payment method for a purchase • Checkout may also include: Remote commerce – Verification of the cardholder and present happens at the bill of sale checkout process – Delivery of information to enable the receipt of the purchased goods or services Copyright ©2017©2018 EMVCo – Confidential 3 Challenges within the Industry Landscape Remote commerce continues to grow worldwide with the popularity of online purchasing. However, it has become increasingly targeted and susceptible to compromise. • Current environment • Variety of • Primary Account has many different implementations Numbers (PAN) entry, integration models result in transmission and which can be fragmentation, subsequent storage of expensive and time complexity, and live PAN introduces intensive for inconsistency significant risk merchants Copyright ©2017©2018 EMVCo – Confidential 4 Concerns with Remote Commerce Each stakeholder needs to balance different concerns associated with payment card acceptance during a remote commerce checkout experience Merchants Consumers • User friction increases cart • Concerned that account will be abandonment compromised • Online transactions carry increased risk • Don’t have the same level of • Supporting multiple, unique payment convenience (e.g. multi data