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Vehicle-For-Hire Accessibility Fund Summary of Public Consultations

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Vehicle-For-Hire Accessibility Fund Summary of Public Consultations Document 1: Vehicle-for-Hire Accessibility Fund Summary of Public Consultations Vehicle-for-Hire Accessibility Fund: Summary of Public Consultations 1.0 Project Overview On April 13, 2016, City Council approved the report entitled “Regulating Vehicles for Hire in the City of Ottawa – Taxis, Limousines and Private Transportation Companies”. As part of its deliberations, Council delegated authority to the General Manager, Emergency and Protective Services (EPS) to establish a voluntary per-trip surcharge for accessibility to be paid by licensed Private Transportation Companies (PTCs), with any funds received from the surcharge to be directed to a dedicated reserve fund. In July 2017, the City of Ottawa entered into an agreement with Uber Canada Inc. (hereinafter referred to as “Uber”), who agreed to pay a voluntary accessibility surcharge of $0.07 per-trip to support accessible transportation in the City of Ottawa. This voluntary gesture took effect with the licensing of Uber on October 4, 2016. By the end of 2017, Uber had contributed approximately $450,000 to the Vehicle-for-Hire (VFH) Accessibility Fund. In April 2016, Council further directed that the General Manager, EPS establish a Steering Committee comprised of internal and external stakeholders to develop a consultation strategy with respect to how fees generated through the Vehicle-for-Hire (VFH) Accessibility Fund could be used to offset costs for a number of programs supporting accessible transportation. The VFH Accessibility Fund Steering Committee, chaired by the General Manager, EPS, is comprised of members from the City’s Accessibility Office, the Accessibility Advisory Committee, By-law & Regulatory Services, Transportation Services, and City Councillor Shad Qadri. The Steering determined that public consultations were necessary for generating ideas on how the funds could be allocated. This document summarizes findings from the VFH Accessibility Fund public consultations that took place from December 2017 to February 2018. 2.0 Methodology As per Council’s direction, money from the VFH Accessibility Fund must be spent on programs and services that support accessible transportation in the city of Ottawa. The purpose of the VFH Accessibility Fund consultations was to obtain feedback from the public on how Council should spend this money. The consultation process began on December 20, 2017 and continued until February 16, 2018. Feedback was obtained from 130 people using a combination of qualitative and quantitative consultation methods. Members of the public were invited to participate in one of five in-person sessions and/or complete an online survey. Feedback was also received by telephone and e-mail. 3.0 Evaluation Criteria The Vehicle-for-Hire (VFH) Accessibility Fund aims to address the reality that many PTCs, such as Uber, cannot accommodate individuals who require the use of a power wheelchair or scooter. All feedback and ideas obtained through the consultation process were considered, however, as per Council’s direction, money from the VFH Accessibility Fund must be spent on programs and services that support accessible transportation in the city of Ottawa. For the purpose of the VFH Accessibility Fund project and related consultations, these programs and services include: Accessible transportation services provided directly by wheelchair accessible vehicles such as OC Transpo, Para Transpo and taxis; and/or City and community-based programs and services that support or enhance the ability of persons of all ages with physical disabilities who require the use of a mobility device to move around the city regardless of the mode(s) of transportation used. Further, ideas on how to spend money in the VFH Accessibility Fund must align with: The amount of money available in the VFH Accessibility Fund. At least one of the six Guiding Principles described in section 4.3. 4.0 Key Findings 4.1 Demographics Feedback was obtained from 130 members of the public through in-person sessions, an online survey, telephone and email. Out of 130 participants, 57% use a mobility device/aid. Of these, 39% use an electronic wheelchair or scooter and 18% use a manual wheelchair, walker, or some other device/aid. 4.2 Top Modes of Transportation Participants were asked to identify the top three modes of transportation they currently use to meet their transportation needs within the city of Ottawa, with ‘1’ being the mode of travel most frequently used. The modes of transportation were categorized by season, as follows: Fall/Winter 1. Personal Vehicle 2. OC Transpo 3. Para Transpo Spring/Summer: 1. OC Transpo 2. Personal Vehicle 3. Para Transpo It is important to note that the top modes of transportation differed for individuals who use an electric wheelchair or scooter as follows: Fall/Winter 1. Para Transpo 2. OC Transpo 3. Accessible Taxicab Spring/Summer: 1. OC Transpo 2. Para Transpo 3. Accessible Taxicab 4.3 Guiding Principles While participants were encouraged to share all feedback and ideas, as per Council’s direction, money from the Vehicle-for-Hire (VFH) Accessibility Fund must be spent on programs and services that support accessible transportation in the city of Ottawa. To determine eligibility of feedback and ideas, a set of guiding principles were developed. Participants were advised that all feedback received through the VFH Accessibility Fund consultation process will be reviewed using six guiding principles. As part of the consultations, participants were asked to indicate whether they agreed or disagreed with each of the proposed principles. The majority of participants agreed with all six of the guiding principles as follows: 1. Accessible: Programs and services that support and/or provide transportation services, within the city of Ottawa, to persons of all ages who have physical disabilities that require the use of a power wheelchair or scooter to meet daily transportation needs. 82% Agreed 2. Safe: Programs and services that further enhance the personal safety of individuals with mobility disabilities while using accessible public transportation services in the city of Ottawa. 90% Agreed 3. Available: Programs and services that promote or enhance the availability of accessible transportation services for persons with mobility disabilities across all areas of the City, including rural zones and are available 24 hours a day, 7 days a week, regardless of weather. 87% Agreed 4. Affordable: Programs and services aimed at ensuring that public transportation costs for individuals for persons with mobility disabilities is equal to or less transportation costs for individuals who do not have disabilities. 91% Agreed 5. Timely: Programs and services aimed at ensuring individuals with mobility disabilities are able to access public transportation services in a timely manner (on- demand) that is comparable to services available to all other customers. 92% Agreed 6. Sustainable: Programs and services that the City is able to implement and maintain using available resources including funds, information, and staff resources. 89% Agreed A total of 25 out of 26 participants from the in-person sessions agreed with all six of the guiding principles. Most agreed in theory, however, many expressed concerns that some of the guiding principles may never be realized through the VFH Accessibility Fund. For example, Para Transpo could never become timely (on-demand) as there are currently not enough funds to purchase and operate the required number of Para Transpo vehicles for on-demand service. Upon reviewing comments from survey respondents who disagreed with one or more of the guiding principles, it became clear that the survey question was not well understood by some. Many individuals answered the question as if they were being asked to agree or disagree on whether current modes of transportation met each of the guiding principles. This was not the case for the in-person consultations as the facilitator was able to clarify the intent of the question with participants. 4.4 Barriers to Accessing Transportation Services As part of the consultation process, participants were asked to identify the top barriers that prevent them from using various modes of private and public transportation available in the city of Ottawa. The barriers identified by participants that spanned across all modes of transportation included: 1. Availability: Transportation services for persons with disabilities are not available 24 hours a day, 7 days a week. People with disabilities must plan their travel and are not able to live spontaneously. This becomes particularly challenging in the event of an emergency after hours involving a friend or a loved one. Additionally, accessible transportation services are limited or unavailable in rural areas. 2. Timeliness: Persons with disabilities are unable to access public transportation services in a timely manner (on-demand). 3. Affordability: Participants noted that in general, people with disabilities have lower incomes making cost a barrier to accessing both private and public transportation services. 4. Weather: Snow, ice and rain can prevent disabled persons from accessing various modes of transportation. Participants identified a lack of snow clearing on sidewalks and at OC Transpo and Para Transpo bus stops as one of their greatest challenges. Participants were also asked to identify barriers as they apply to specific modes of transportation. The top five barriers identified for individual modes of transportation are described below. OC Transpo 1. Affordability: Many participants identified cost as a barrier to accessing services provided by OC Transpo. 2. Not Accessible: Participants expressed concern over the lack of space for electric wheelchairs and scooters on OC Transpo buses. Individuals on scooters reported that they are unable to take the bus, as there is not enough room for them to turn their scooter around to exit once they have boarded. Participants who walk with the use of a mobility device/aid also expressed concerns over the lengthy distance between bus stops. 3. Driver Training: Participants reported that drivers are not equipped with proper training required for interacting with and assisting individuals with disabilities.
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