Chapter 11 IT Development

169 Chapter 11 IT Development

, , l i t s d d g l y X a e d s i e t n n i e p i e i a A l i f w ” e i

k C b e a r s r

y p o M d a T r i i t i s

a i o e e e ,

w o v p C Y L 6

r i W o

e t

0 b d e a e

”

0 g h h i . T t s e t t t 2

n s c r

c i , s e f o e o s a n l 0 c i o r I e p t r e 1 m

i r P s .

o 0 i e y s

s e f t t r d 2 o i i r e

w s n n l

n p n e i a f w p i h u x

B o t e r

d m d E i m t

c e

a n n n y n w h d m x a t e A l

e b o

i r s .

s m ) n C l , o e y a i p

e F k .

t g n b o v W r s e a C l n n

t o n c I o e e e 0 n ( o m n

m v l g e 1

w c i a l

e t l

t 0 n m a a l d m r i s e 2

u i e

e e h t r n t e h d d v c

s n o a “ h e e

i I s t n e i i e F l

e r

f s o h h b i o i g y e “ t t c t a m t s

e s t

a i s t o e

s e h i n n a t t r c oy e d o

j i

elopment r

m i n s e y t n s e o a m t w a b a t e n

i v

c v a m k n i e s d o e n r r o t u d

e n a h g

r e t e C o c d d

o t

d wo z t e n i

a l e n t n m a s i s r i y ' p o

t e o , u v

c i y h g t g c

h e

i i c t o

s e l s s t l l w s d u k i C e a i r

e r o a

, t t c i w c o e n i w s d n e

r I a d a h v w w p e y

r t r i n e t o c f e h i a e a e h h e Chapter 11 IT De n h t s w i b T s C t n a ithin the scope of the“Framework Plan to Build Taipei as an Intelligent City”, 170 WTaipei City has strived to formulate and implement various projects based on

T three primary strategies－e-Government, e-Community, and e-Life. For instance, in a

i 2008, we focused on“developing an intelligent Taipei”by establishing the wireless p

e network, promoting wider EasyCard and mobile service applications, carrying on i

Y with the Intelligent Transportation Systems (ITS), expanding the 1999 Citizen Hotline, e

a establishing the single-window service to handle complaints, and introducing the r b

o Resident Healthcare Project as well as the“Fiber to the Home”(FTTH) service. With o

k such endeavors like fiber optic communications, we aim to boost Taipei City's

2 competitive edge and realize the vision of“quality life in an intelligent city”and 0

0 UI-Taipei (a ubiquitous and intelligent Taipei). 8

Part1 e-Government

By providing e-Government services in various areas, such as the“1999 Citizen Hotline”service integration, public order and safety, e-business, digital learning, and the fiber optic network, the Taipei City Government has created a responsive e-Government environment for its residents, and may further incorporate all its online services into the fiber network. This is a budget-wise action that also benefits the city's residents with better public service.

1. e-Secretary (1) 1999 Citizen Hotline To understand and meet the residents' needs for government services, the“1999 Citizen Hotline”and the supporting IT system were officially inaugurated on July 3 2008. Located on the 7 Floor of the Emergency Operations Center of Taipei City, the“1999 Citizen Hotline”call center was initially equipped with 60 representatives, with another 25 added later to increase the system's capacity. This Hotline integrates all sixteen 0800- toll free numbers from the Taipei City Government agencies and another sixteen dispatch services “ ” most relevant to the lives of Taipei City residents. A 1999 Citizen Hotline representative answers a call to In addition, a common service platform in the assist a citizen. Chinese language allows convenient online queries about frequently asked questions (FAQs) for various municipal matters. In the future, the EOC will be included in the 1999 Hotline service to assist emergency responses in the event of major disasters. (2) Online Complaint Service via the 1999 Hotline The Taipei City Government seeks to provide a transparent and single-window platform to deal with requests and complaints. By integrating the Mayor's Mailbox and the service mailboxes of various agencies with the“1999 Citizen Hotline,”the procedures are streamlined to allow faster feedback to address specific complaints. Meanwhile, the Department of Information Technology launched the 1999 web-based hotline to relieve part of the growing workload of the call center and to filter out inefficient case referrals. This VoIP-enabled web hotline grants Taipei City residents swift access to information and services they need either via the Internet or a PDA through wireless connection. More services went 171 Chapter 11 IT Development , r - s s e g e d g o b n n e e g ) i t t r n e r a n h e n o up h n n

i i i a i the t e t o h W e eys this t ion, t h i and s s a

t w

v c t n b c With t

i s .

a meet K i r e t e i n n f o being a r i r n i I e e Braille ” r m c t x a t n e

n access i e r r , n . s p u to e

e e d English. i m Network l C u e

8 o 8 d m d m builds message

n n o m

m to o e i 2008, 0 i 0 C n a e n

e a oundat a Hard and or e

it S challenged s .

Investment f r h 0 businesses theme, 0

l x

a c f

m ) t F y i e

. e between In s 2 2 b y

e a , d i r v A t b “

without

s v

website. t ) e . to i h l

r , r

l by d l t City l t A r d s E o d i ) the . and i c e

e a ion

u a i content a e a n g s b s O v w b

i bells; S gap d a or

e n i o b a l

l t e r

s books, g n

o M m a k d s s c visually n n s m r ( y i a n M r Chinese

t c e aipei i

e e r r cell-phone

a e e w web the Educational a c e S T c

o s aipei, another n a p s F c c l t o ( i r m projects r r i

e T P e o i

e c services e Promot r l t d b

b e g in a S d s v

school i a D t o e audio n f y i D t

and functions n i f in

m n e l L

i City n g s

r one r f either

d category n s a t o a A ing a p i i E o a t e t

and o o c

l e c f n r

bridge government's i l

website, p f r

n l c

in version c o

i e p d , a o t o s by Key t e b d r m r Rat n n e e to h AQs, u SMEs tolling a t

s m m P n u aipei n from e u a h

c i n

F t books, Invest n o S city i o e this T e o l a P c s h

r d e n

text e v i c

n r a , ent e i r n s for p e

p s e c e o e s n T and e y

e e e b o e c development

p b the the i M e o

r i s s p e i e learn r e t

u m

browse

E t e-books i Access h a r h m r served e

t d a h u w t y

n of a Cont s i T f Braille i i e e information on

u T n

c t e o b o or checks, e

d i w s t e h e q a d

t i m u n

t and e

e e

h N

u y n s l a d e t provides o d y l

r h channel accessing 2 q i

a r t t m b c W b n E t a

i ernet 2

e s g

e , a l l r i n l d l business online n d 6 Government, 0 p n m y By i o nt i n website , i w B e a t m a e Center status i f n boundaries I

meet t i 0 interface,

S t a 9 v c o s of n a i Blind

a k 1 d r e i

M a T C member t l 5 providing

f journals, n

r l to

o ' e s h s p l

2 i . , City l this t their o l p d d g o

i p e n s a in A e

f all e t a e o blind. n the e b case r a F e t p t E o c h

m z of i r m T r a

aiwan o t become i c

t walled

f l to a s unified r y T a o i O l

, n Service s

l r

as s for v a

m T u the ' y t aipei archive P n t a y e a l

o p M e o n 2008, by

s t o r l T e o

d o c t r he c parents e i i s t has a c s t a a e

n t s e n

h for i r v e e e In electronic h k t e P via a r u r u h a r r z b c

stages

t r such o i i r h c

the

e e b by ,

a guiding“web-tile”-like t o e g

v and o s y o s L s l t a h

d t r g e Library

t e d

r c s b g p of t s n limited e

a Government n s e e d e e o i p , n a a t l addresses e k s S a I g n c f a n

e m with

o combined

website

o , space. system h e e r l c 2008, a o ferent l Enterprises

l e o t A t b d queries n

e h u r t a a

a a a n

i t t . e i

e l h t s t dif x websit r T i h n t r c a t

d being f c

n a P u e i t this g o a . t s o and databases, e students e i

e email e a r blind r l s p f at , n u t r d Central N u l r g P

c i

u o

E o e

Electronic d a e make e y a h c r

n s P s r s e v n v c c m p i

h e i R the I o s Medium o c t windows the a free t i time E

from l e a n i e t h d r

e s m features r

t c v

n e e i Development A-Class without h r a b can M h

e n r

November e t

i of c for e a p i o c

r y p e S r v F y out f m L , r s i s l and and

w r

e an d l

- o o of i , teachers, S Library n a u u s e o c

also a o a a e l o i e f m integration, q G t m e i B t l assistance e u l T - B

t b

s n ed It e r t

r b i for m s

l d y s 2

a a n i x

t end gave l n i e u r o G-Mouse o i o a i b o v r y t rat e

G Small

t v g

o t Readers a P e i

C C e

and b l h s

Public

( information After education e v e

Economic

t e i N A s h t i w

e l e the a t t the

a h

d 4 accessible e s

n e f r constraints r E s t d b

the i , d of was e

5 books. p e e e for p

o o a a

t i f i Portal O

s f r e o

c r d e c f it t o a N platform r a Government e 2008.

d aipei e

p e o u

, the e r t B ing T r T l u r T f after Information. al Bulletin and Selective Dissemination of f

e (

the p s

o , m c o ei City Educational Portal Site more o

r a o r k Portal). desired f A p d y e i e c

n s s

u t

by i n guidance i s u of . e towards h p s h City v e e e

s r year o r

r i a r s e e c The T S T

t aip s Arriv r e e c o i

i e updat r i a t l ei n

e e c

v v h

i s i n e t r d p t g s t e a e i u common v e u e n o o a c aip e h h e A New content will encourage more readers to visit the Library status m “.gov”websites. and limited obtain t T retrieve a p W (Department C Service ation and service resources. prompt, convenient, and diversified inform l modeling ry for the Blind (3) The Revamped Electronic Libra stem (2) e-Resource Integrated Query Sy n 3. Digital Learning (1) T 2. e-Business online December S h r t nce and accuracy with improved releva h residents' queries agencies to approac across the become same a Educational a environment 172 T a i p

e 4. e-Safety and Combating Crimes i

Y (1) Intelligent Dispatch System e

a The Taipei City Police Department established the Intelligent Dispatch System, thereby improving r b the existing e-dispatch system and integrating it with the assignment arrangement system, the dispatch o

o supervision system, mobile information system and Global Positioning System (GPS). Under the k

2 improved system, a hand-held mobile GPS device helps to locate on-duty policemen and enables 3.5G 0

0 wireless transmission of on-site situation and available information (such as audio and video recordings 8 “ ” and photos) back to the 110 e-dispatch system. Police officers on duty may also use the mobile device for queries about individual/vehicle registered information, driver's license information, criminal records, taxi operation license information, tickets issued for violations, and more. This not only shortens the time used to look up information but also improves accuracy and efficiency. (2) Surveillance Cameras To better combat crime and protect lives and property, the Taipei City Government has laid out a three-year plan (2007-2010) for installing a comprehensive surveillance network at high-crime areas and blocks. With the help of modern technology in crime investigation and the integration of the police dispatch management systems to achieve precise and prompt handling of traffic incidents and security violations, this project is aimed at creating a safe living environment for residents. After completion of the project, videos will be transmitted and stored for retrieval or review A mobile device is used when a car is stopped to check and by police posts, police stations, and the city's identify any violations. Police Department. Furnished with the latest technology, the police posts and stations may also function as digital control centers. If the image data captured by the surveillance camera system can be effectively managed, utilized, and maintained, this will help prevent crime, safeguard the lives and property of residents, and create a safer living environment.

5. Seamless Network Services The Taipei City Government is committed to setting up a city-wide fiber optic network. The network will incorporate the completed wireless broadband network. This is a significant development as it would be the first attempt to build a fiber optic network along the existing sewage system. The execution of the project will also be an open and fair competition, with participants investing their money in related applications. The first stage of this project will focus on two-way fiber optic communications at 50Mbps for every household in Taipei City, followed by a future upgrade to 100Mbps. After completion, most applications as part of the Triple Play service, such as HDTV, DTV, IPTV, video conferencing, video phone and internet communications, will all be accessible and affordable for everyone in Taipei City, thanks to the high speed internet service soon to be made possible by the fiber optic network.

6. Video Conferencing To better serve appellants and agencies undertaking initial disciplinary action, the Administration Appeals Commission of the Taipei City Government has begun to accept appeal statements via video 173 Chapter 11 IT Development . l , , , s n g n e e n g a m h e e re h t o be on o n e h t n h r t i c c i i l t t

i t n e r o

s n n a f n v , a e b e t h r u a o e y o

t will a e i e o n m m c h ti l s t training m r

h e n n p S

a w n , t o

o f y e e h u n c t r l e n

i n i i i n g h rma l i health-ca platform r t o u a o d o v and

a i

b i fo u r t n n

V t r n m u

c n e a

e a g o a i E another p f

r e d

e v d

n ,

t m i f s e n e l n r s s e te

n o t t p a a a i o c i

R citizen a u d

t l o

t e s one n r i i n y n n o o n -d p t i a o v e i a activities t

v e c f e

p e i and r 3 a -to y information m m u n t e c a

t i e 0 m i p r e c r e T

e v h 5 m u about f

a c g t , r o d

h f l a e t p a a o 6 m about e t d

e . h n e s o a n

t l d e d

d h a

a D r e

C , p e d n e

c e t m s e cares p a d

e t l y r d a r w e

n t c t g h r

i e e lunteering e volunteers i p o t r n n o d re h

s s c i i C t w ficiency f l

r e a

a and e s l i o d i e r g for e n s formation b o

i t

e n d v - sp n e v n i

a y n in p a a b n

I i c v o n g d

h i i e i h d a

n l

l a

i e s

e T tra s helps s i w e , s e t

h h

a v r t g i l e a m e existing a

e S h r th f f c n training a

i e

h D i t g

t o n n

p d one w n

s e m o n e , o n t r the y y n l t a r c o r e a n s o exchange i e a t n h

i e r

f l t f

t v s o o t g c i p n I n raining n online a e to

e l n n e meet-and-mingle activity is held at a community volunteer center

me t every i m o i a a d . t d p A r p

n n i c a s

s M s

t e i d o v e

e l r t D ro

n x i o h

I e h t a promote m , , , 1 e u e vi

r s g g o e n g e o n n e d

h y p T l s i i t p g f 4 t b t d n t n l c r l u

v n o n e n enable n which i i

i u a i . i

o serving i n o i e o i n , e l u i l a F d v

n d i h s r o n h

t v p i e r t t

i a ance t t 8 e t w s r n in h F u l e . i n t c i g n e S u

T a t

v m 0 n e o o will

a g t s

s a e n u s w m e i i . n r tra e

e e a r G 0 s o n

a t b p d k i o f s

i n vi

s e r e c t d h 2

i g m , x C n e c

n r e t s l t e o 2008,

n - u a

n s

n i e

k f o

m a e a assist e u l n l y w i t e r

d s S o

i a c a l t l This a t s

o i l l s t n i

i i c a e o n e i

r c d h s o a b n

e ' n t

e r continues rfu

m s olunteering Information Platform n h u e

m a s e w t n w v i u o t d r h May e n u h d e r a r t t t e o p t

g e t r n e i f l r

e e d f e o e e e u

f h o k m n a t t e t a community

t in e a t e y n f m o d r e

ta i o l N m o

n r c T m y

a G p

i m o m receive

r n t h

n n a o e n

u f S e t s e x r I k o W n r e e y a

w r

r y g

o n t r

d r i r e network. a w ,

t W e n

i b s . . d t , i o t

t n n e n me

a r a

p n a v i i l urn d n a 8 n e - d v r n e e a C o e p d a 5 i o h m i C online a e a r

c 0 b e

e i o n - i

d c step, e e n h r i c C p 3 g

e p f t ret t 0 r c

e a y

fo f n d s s e a e G 2 x e t s n r “

Government e 2 o e i y e ,

g n

e h e f p e O t in h r e

h fu by y e e u t i a f r i y

n h S t 5 t l

n r n r a

l t d t t

e i a

h l o

a o

c went i

u i s i o

o f e f t

e r u

T t resource e h w w e e y C se h o t o n V o b

o o w City t w g m l e

s r

t s n y reducing time and improving ef , and the appellant b

and

t b

e i i - e Z t c t e o olunteering Hours and Online T n

. h r F e step o n

e i

i I s

i , m t t h i m e

a h y w y n

h t f

y d . h t h i e n . c t t e o

g th l i , p m a i l e e i o

i w i

f g e l e T r

s h m c

g a d C y O d t

y a n g Center c aipei o n h m r V g e

i s e e . s o i h

i n t t b

t T t

b i T r n r i

u r n s o v e

c i r n e

s a r r n k r i e s Then, p t e c a s vi e d o i e h n o r r se y d

m i e e h t p u f p t a e a e h t c h t m s e o a u f e o

s l e r r

o b r community c e

” p c

e t o m a i T T The T e p o d aipei City Government V l i c e s e g l r i r

s e r r e i e

r t n

M D r o

a f t communit r a t h t, t v g t

d h o d l s t u 8 e m d d c i u l n n t l o s o o

n e e c

n i r v

o 7 f r n n r u o o f o o o e h h r he n nitiating agency a via community events and activities. a P Promotion between May and December in 2008. h b 1 p service. 2. Public Housing Rental Service Online (2) Bank of V Network 1. Community-wide Resource (1) T munity Part2 e-Com c p t t i f c a E sessions. t o a l ma b i o D r v 174 T a i p rental and sale, and barcode payments for public housing. Modeled after a community service network, e i

the platform will help coordinate communication among tenants, outsourced housing-care companies, Y

e and the Department of Urban Development. It will provide services such as online applications for house a r

b repairs and renovation, termination of leases, parking space rental inquiries, supplies and maintenance, o as well as offering a webpage devoted to community events. Through a standardized process for o

k management, we hope this will improve communication and increase satisfaction for both public housing

0 rental businesses and tenants. 0 8 3. Health Care in a Digital Health City Preventive and personal health care are the focus of our efforts in promoting self-managed individual health care management and distance home care, with the ultimate goal of creating an intelligent city that is capable of providing hi-tech distance health care. In December 2008, the prototype of the Citizen Health Care Web was trial-tested in Beitou, Shilin, and Neihu, and will be tested in all the other districts in 2009.

Part3 e-Life

To construct a customer-oriented single portal for daily-life services, the Taipei City Government has carried on with the existing e-Service and Taipei e-Living websites, inaugurated the Guanghua Digital Plaza, which boasts quality IT products at reasonable prices, introduced PDA devices for collecting roadside parking fees, and enabled online queries about reported roadway problems. In addition, the e-Bus Service, Parking Guidance and Information System, and an enhanced EasyCard that may also be used for both parking and taxi rides to help the elderly and disadvantaged. These efforts have all turned into convenience and quality transportation for the benefit of Taipei City residents.

1. Information Websites for the Convenience of Citizens (1) Maintenance and Integration of the Taipei e-Living Website The Taipei e-Living website provides its members services such as payment reminder for automobile fuel fees, house tax, license plate taxes, and public senior high school tuition, as well as a monthly bulletin offering practical information on day-to-day living related to such items as food, clothing, housing, transportation, education, entertainment, et al. To take a step closer towards creating an all-in- one municipal affairs service network, this website is to become a part of the common platform for online services of the Taipei City Government, which will then bring convenient services and information to residents to enrich their lives, and bolster Taipei City's competitive edge as an international metropolis in the 21st century. (2) Roadway Problem Queries To ensure the travel and transportation safety of its residents, the Taipei City Government collects from a variety of sources all reported cases of roadway problems (such as potholes) and offers roadway problem reporting queries via the Internet. Residents may enter information such as specific case number, house plate number, and location information, and indicate the location on the electronic map to make an inquiry about the progress of repair work for reported problems, the time when a specific roadwork project is contracted for repair or renovation, and other relevant information, including company names and roadwork schedules, photo images before and after repair work, etc. Statistical information on the reporting of cases in administrative districts, listings of the worst roadways, and case response efficiency is also available. 175 Chapter 11 IT Development t s e 1 d f h w i in of r t i i n h 0 o t w a and a

K w d f s

aipei f

y t 2

n T status y i a o e 1 o j

s t l k 1 w

made n a at

- c a s i e e u t the e p

k l i

o t o n t c g d i t i h lots a

n n e n i g h i e a t u l s B Hotline.”As r

b k check m Government – d e e a

n h h g y t t to u l e a

i h q applications parking g t , City

g a d k i n o

s Citizen n i i r i v s o

d r t for a o k n b r n m their i P c

f s

p e aipei

o T g d of i h h e n T residents t n i r s i c

o e i ” w s r the s .

e m u l n s a

t c i a e o s Y a i scheduled v c t

v t allows l r w , s o e l e k e o

is l progress l

r s s f , n p

. a improved“1999 l o m s i that P m w t a t e the

o o o a t h resources, l g the t c d c

e i

l n

l g i , out l e o p ve of i l n aipei International Marathon. s s i t w p g terminals T -

k k u a service f r n c e p i l n find a e u part X “ g o p - lts of the Users can make inquiries about the estimated resu ING t h

EasyCard can be used to pay for parking.

n c , d i c f a is

k new

s r e o h r can

t s ' reader

l - o t

a l n e n d d a n d o - w k s s y

y l o g g n e d i m a t r u a e e t a c h o n o o P s e

a v b n o e t n l n B e administrati l i n r i

r i e o e i t t i l t o

lots n T pay t , i e e t a l r

u ature s i , e . o l a g n k

s a s

x o f i d a c e y h card a , . d r o s r of f r f y i with m l o n p t y - r e m i fe m g

to y

r s c n u e a service o s , n l

e s u printing 25 application items since June 2, 2008. fering this service for , o m e a u d m

e n

i e p r a

of s g n m t p v A a a r e n e o F h g n

v o d h i s

t u t s a u s L e r i h c t Municipal o o p u - D g n o r

o n

r i t d c y

f m t a t

R n r h new e , t a T d n o W

d l P a a s e u i

t parking i a n o n y n used

n waste p r a l

T ,”residents n a i t

i e

. i

o I i s , p o r o , d n o

t n r

a c a r u

t . n s I

t r o a o s i k c p n s e n a t t f l

c - i

e o r d C s g aipei be d a e

h o i e f network i f ' u r a l e This e ons Applicati a p s o f r w b f y T number n t o c n e c e b m n

e i a

p d s r a p s

w l , o a s c

experiment n r a m

s t S

m w r i n f-road p

r t

y u a a t e t of 8

a o y s l i e p s certification v t u n l can G

a reduce n o r y b 0 of e v u e E m a s to o

B e a c

n r e

e e u e

e o

l s 0 n d s e i e p g r r T h , i . lot e ' s a i t h d t n to i s s

g d

e 2

t i m t a

s c o h v s n 68 r phone. s l

a e e s t e n

e n m

n l s w , C g s n o wireless i G l e y r e S w c n s I s

h n h n s transparency r e l n i e r n o

s t t a of online t i a i o or u r , e o N g t o d e p t r e

t and l increased y

r I m l o g

f began d r e p c l s n h i a e r u e e a n i

e l i r t a e m e a n e o v a n l e h J r c y s c p

o i a o 8 a a

s t i i i n c w t

. t parking t o

EasyCard l i r

An fax,

o E o c C s s

D total d v 0 n x o r d l n

w t d v p

a r e r n

h e

quality r i l G e r o e

0 n t a p r a g p n e

e t h e n o e a e u t e an “

M c e s i t I a 2

a m e n a

f ' s a y h c - t fruition s h s

m s . enabled h t t

d m

t . y o i t n a y n

e w d , d - d g mail, a e t e “ i d e

o e g e r of

i t

o a to s t n l

e n n

e r m n C agencies i ,

l i m h e n e i t ,

” l

i n y t u a o C

a e r s s E i c , M s c

e h by t e 2008,

e reading. -

J m e t s l s p w b

g o t which i e i administrative C y e n

v n s n r a f h ower in 2009. n

a a r l s

p n w n o t y n e , , g

y o i p a e T e of r o or l c n o p

i idea

e e a i t i

i s of a T s o o t p d

t m h r n b s l o s o s h i p

a r

e n r n

i underground a i a g h i e n t o R n e r o a i n a s n t T F A o n e e d c c i c i e E p n

a i u i e n r

T c w h p v

end , l d M

r r h h

a e

n l r h g o e

t t

c t o s d n l p the e t e a r

r c

t e u a s n a h b d f s e a m f l p i o e v n i o e o h o o i service t t l I G T v l l M c Parking embodiment a in this intelligent city e 2. Multi-Use EasyCard Servic (1) Parking Payment with EasyCard ormance Check for Road Runners (4) Real-time Perf te Check for On-Si (3) Status gencies have been of the end of 2008, 33 a o o subordinate t h c the a performances, in C o f u f means a EasyCard M person, improved 176 T a i p (2) Taxi Rides Take Care of the Needy e i

Several taxi companies equipped with radio or satellite dispatch systems are working with the Y

e Taipei City Government to enhance transportation service for the elderly, the mentally and physically a r

b challenged, and their family members. In addition to helping passengers to load and unload their heavy o belongings, designated taxi drivers also receive relevant training from social welfare groups such o

k as the Red Cross Society of the Republic of China. This effective combination of social welfare and

0 transportation resources has resulted in more options and greater convenience for the elderly and the 0

8 disabled. In addition, the Elderly and Care EasyCards can now be used to the pay fare for bus, MRT,

and taxi rides, with all three transportation choices subsidized with a designated discount. Such services serve to create a win-win situation for taxi drivers and city residents.

3. Traffic-Related Quality Service (1) e-Bus Information System Taipei City's e-Bus Information system is a four-stage project aimed at improving bus services and reducing waiting time. ITS technology, including wireless communication, advanced electronics, computer technology, and GPS, is being employed to provide instant and convenient bus service information. The first two stages were completed in July 2007, while the third stage was inaugurated in October 2008, covering 140 Level 3 and Level 4 bus routes,

installing 1,400 machines, and setting up 115 At a press conference for the inauguration of the third-stage intelligent bus stop signs. Passengers are able e-Bus Information System. to use cell phones and PDAs to monitor bus movement. The number of visitors accessing the website has reached 3,413 individuals per day, and daily queries via voice phone and cell phones have averaged 238 and 4,752, respectively. A gratifyingly high figure of 77.1% of those surveyed found this system satisfactory. In the fourth stage of the project, 1,600 more buses will be included in the system. With more subsidies granted to this project under the Executive Yuan's“Local Construction and An LED intelligent bus stop sign. Expansion of Internal Demand Program,”100 more intelligent bus stop signs will be installed, and all buses will be equipped with the e-Bus Information System by the end of October 2009. (2) Improving the Advanced Transportation Information System In 2008, the Advanced Transportation Information System and its services were enhanced in many ways. For instance, the System's real-time traffic information is now used for value-adding products by private-owned vehicle and communications companies; the e-Bus Infornation system of Taipei City and County has been incorporated into the System; it also integrates the arrival/departure information of Taiwan Taoyuan International Airport, Taipei Songshan Airport, the Taiwan Railways Administration, and the Taiwan High Speed Rail Customized web layout and content. PDA and cell phone version websites 177 Chapter 11 IT Development t d e o x t d e

e i t c d s

n e s A center

a a . m v i

n r d h a p c a

w u i e e s r a r

a T s o

l s n e m r c 3

n i information f e t n 2010 h o a t a

r h m n o c e o l

i N t

e e t a n c Daan, Zhongzheng, Songshan, Xinyi

t i i

d v n s r n e e e i a t s m

, n e ion transportat l e w u est Road. c p e o i a c n v m

r i

d e t e s n e

h a n t 2009,

d r

s e e is used for charging roadside parking fees. d t e d i i e n t I i into u s

c s g PDA

e - t Parking Facility Query System near Chongqing North Road and Zhongxiao W e 2 A h e h t n

c t g i i i d l , f o e l n h y s s e e e g e e a w e e n S s i m m 2009-2010

i v o

c e s d a n h h h n h

n a h

e s

v o P o Looking t i i t t t

s t i ,

u u e l a t s

port

s r t w c y c

i s s

, a s city's t G c e

e e l d r d o h e t r e i e anhua, Shilin, Beitou

i m e s - e obtain l t h r l l s n e , c n e t i n o p e a i c l

h a

n c n e f l sup s e v

Datong, Zhongshan, W t c Parking a a o service. a a t b l b a i y w

e inputting o e

a the

o i T o f e

t r e d p

p r p o

, i s t

e h h

m c t to d n n

s x y can t v needs. n l s e

m g e a e n p

C s u i

o e c i w i e controversy n

o a c r

n t n h i r n l

i g s d n i i w l h i i b o n t l and

road t l

y o c

t o o e n i m v l k e h p n e o f e a t i

i r

r m serve e n r y l

a v

d a District

p g c l r w k used i f r c e i o a e d c l a s e u h

i r

d users i ” n c t able 1. a

o f e c h to a p h o a e s p

a l r an f s

e a

t t u T i 0

r i y s i

T l c c o g

be e l e d s

p v c

u i f 0 a i h r h i parking

l r p

d n tickets aipei City Government Parking Facility Query Systems m r y t l i n c fic c t Xinyi o m

i l p individual 6 c C e w e a e i

o n o b i

t c a g

e o s e n

n f 9 s e e h o m r r r u 2008, d

n a i can e t o d 1 h a o g l e 6 v t traf

o a t U

p o s

c d a e t the c n

f - c t o

c p e 2 m s h s r i . e c i r ( n

a v

e y n o l m s b c intended

y e k 7 a o meet r t g e of a v

- n v

e i r r writing u n e t l s g h h 2 e r ”

2008-2009

r a f

e e r d u e

a is t a enshan b a C

both s o s e s t to 5 o s l e s

e c

n p of m f u i y n m “ i f s s i n w photos 4 i r

o Neihu, Nangang, W l v n e e e

a e o h o e

f i e e e o , i 1 r e t n

X whenever a e r h o n t t up g b T p o i i t v t

5 s i u e h s

m s m o

n November a

d . d d t i

, o c y 5 a q h e . a

h d t t a

s work a

r s n . r r e s n T e project i s

r S e p l x t set e r t

e g n t s that u a “ e u r e

r d t n a e i

h l u r

arises, g m n v

a l f t d t y , completion

i i o n s o e S u m n e n from

t t r i o s t c e o u i e e l a c so a t e f q a s e

b P d

l u s e c l i fairs services. c

c d

t b

encompass G i

h n , g c s n b

u x y t u been i , n the n G o a e m v

s s t a a

y e l e s s n u e manual B h

u t to i e Q s g

g s

t i n t o o

p a e r e e o

n t .

t d o n n e i m e

e r r a n l i u g C

e l

s r n c n

e a Stage h

t ) i e I o s also d v a e i t a A i e d u After M Starting m c i i y

able 1 : Schedule for T e three-stage p l s complaint

k o r n s . r e h i r e s b g r m v a v em adside Parking Fee-Charging Syst Computerized Ro D T t ime Period v l s i n o

h p d c a e cameras, p m m y l n e

i P l T Districts p c

c e a e e d i a o p u a s f a s

s o o a e e e e r h h n primarily r m r or of f t c o p u f systems a c a municipal af Y t a T twelve administrative districts. See This i (4) Parking Facility Query Systems (3) have w rtation passengers and drivers. sportation service for both public transpo deliver seamless tran q a F t queries. 178 T a i p

e 4. Bridging the Digital Divide i

Y (1) Computer Donations and Subsidies for the Minorities e

a The Taipei City Government is determined to bridge the digital divide for the city's financially r b underprivileged adolescent students. In 2008, the Government continued its dual-track subsidy program o

o for corporate donations and students' own purchases. Private IT enterprises such as Acer Inc., Symantec k

2 Corporation, Trend Micro, Gjun Information, and Chunghwa Telecom all contributed to this effort by 0

0 donating computer hardware, operation systems, anti-virus software, and educational training, etc. 8

Meanwhile, subsidies for computer replacement benefited about 600 households in 2008, a great help to many low-income families. (2) Computer Donations to the Solomon Islands The Solomon Islands, located in the South Pacific Ocean, about 1,800 km northeast of Australia, enjoy close ties with the Republic of China (Taiwan). There is, however, a lack of complete household registration records and full-fledged economic activities. Taipei City's Department of Labor and its subordinate agencies decided to reach out and donated 80 computers to this ally. The donation was made through the assistance of the Moral Re-Armament in Taiwan and in the Solomon Islands, and the South Sea Evangelical Church. The two institutions have been collaborating to help improve literacy and learning for the people of the Solomon Islands.

A press conference for the“Digital Feast－Dreams Come Computers are donated to the Solomon Islands to pass on the True”event. legacy of technology.

(3) Free Three-Hour Internet Training The Taipei City Government coordinates IT education resources in public schools, communities, and private enterprise in providing its residents with a free 3-hour Internet training session. Starting from 2008, the training has been made more diversified with five types of sessions, namely computer usage, email, image processing, information security, and wireless communications. As of December 2008, more than 350,000 individuals have already benefited from this service.

5. Other Types of Services Addressing Resident Needs (1) Taipei Information Industrial Building The residential area east of Jinshan North Road, south of Civil Boulevard, west of Xinsheng North Road, and north of Bade Road was reassigned as an area designated for the information industry. A new building, the Taipei Information Industrial Building, (now known as the Guanghua Digital Plaza after a public naming competition) is six stories high with one basement floor. The mall opened on July 19, 2008. 179 Chapter 11 IT Development r e n is in s, o h f n o t

fuel i

o t , e ti 2008. saves c s c record r r ra e u e assist 2, ly e o p d p i s on s t o v u n o can I r technology April o prompt

p not automobile o

e e t l on e they e -cl c c l i i , e p v This h r fice m -th e e achieve o d s Of view V , c

t licenses, information u a n d ,

e this ro n i s error a location. a n a

e d ehicles e s v n V vehicle v n i e a and t r

o c c o human e Moreover

ce j t and d n b S time Motor n o

services. ce.

se a e

of e re of c y h t reduce p g n

drivers' o n s e l i i u o a insuran terms t n n help types t t the Dynamic exhibition with new product experience a Guanghua Digital Plaza. to i e h a in u

c v q o i e f r n t can s s s s y c a d t d i ts t l b

o e

Neighborhood s i e a u o e e

f c s renewing l n u e t

n e vehicle z h a , e u c a a c e i C related a r i o i n r g i r d r i d n

s i f b d This h t f i

u for

n styles, e o s o u o City t r s i e a r l d a d a h O u g t th o t e arranged p

V u

e u n b c f u m r

f u c e

r n a e a G

a o fees a s h s

l IT o

o n p

t t fines. o

e f t m trade

aipei t i I provide e

i d w s e

l u n T n r e o t s t i ty . o t g n

i or o n q l a

i l better p c s i p i l

M s l d

compulsory s d ta a v

e e n a e e y can e n l i e the

a l n e u s k l u h ' s aipei residents (Neihu classroom). l h a o n be acancy Queries

of c

t q t e c

m l fees i v

a s o va s n n f s o y up t e p h n e p a d i r t a e i s o e

C violations,

l d i e

h a

s v i e

distinctive m e

m a n c v s may lack c y v d i r u i

o e set

e a n n fic s t t e o r a a o c i r q

z e r t s a

i a c e f e a for l p c n

r m F and b l n i a

v n traf o h overdue

u a e companies has

t o ,

a P l t o a i v ve a

g to

s t d e , c c

r a m G e for c e 8 a g e a a r

e e h u t r t , e fines

0 a v i y u b n t t a m s e t F p

s 0 i

i g l n a i

t n h e w s n review 2 ti o - p C re h c c l a

e o t n D o fines i n t

government, i

l i

and

i v a r 1

t i to o s

e purchases g a e d e p l c o e sto c o r of

a inspection b r l

p n a c s e c l e

i i i c the

l e w o ehicle Inspection V

h r i

i l p b Government a v h

g ce n l g o t h s s b DIY T w e f fines, m n n m o n o

e by a

n i a v i i e e o t v v a e h

d k i k h d t

t t r

r a

u City e h n c n

a p e vehicle o e

l u o a e e T T f t and e G f employed m

m c

e f ve h c

r i collection a r l Companies A S i a i e a n c e v f o

h a i e

f f h o h t r n r e m h aipei free 3-hour Internet training session for o i n shopping mall. a the while T a fees w t computer c o required O t v (3) (2) Daily V T A C also p i vehicle inspection. 180 T a i p cancellations, and save the effort of traveling to and fro the Taipei City Government's Motor Vehicles e i

Office. The bottom-up service series of the City's vehicle inspection companies and the 24-7 operating Y

e hours at neighborhood-grown convenience stores have made this service convenient and readily a r

b accessible for all residents in Taipei City. o

o (4) Internet Service on a Grander Scale

k The Taipei City Government provides an integrated online service system. Residents can use

0 a universal login name for e-Services, the Mayor's Mailbox, applications for copies of land use and 0

8 registration, et al., wireless communication, and various web events. In 2008, Taipei City's“net

citizens”were given free 10-minute wireless internet access in the outdoor area of the Xinyi Commercial District, and free 20-minute wireless access (i.e., a total of 219,282 minutes) from the WiFly public service feedback offer. The Taipei City Government also stepped up interaction and bonding with its“net citizens”by holding a web-surfing promotional event during the“2008 Information Month”between November 21 and December 7, at which surf hours were converted into points that could be used for exchanging souvenirs. (5) Free Internet Access Zone for Citizens To promote the Taipei City Government's information services, the northeast side on the first floor at City Hall has given way to an internet access area for citizens as of June 9 2008. The area, equipped with nine computers and large LCD monitors, not only provides internet access, but also promotes the accomplishments of Taipei City's information infrastructure and shows promotional videos. The service has recorded an average of 150 users every day and an average rate of computer usage at about 80%.

Residents can surf the Internet free-of-charge at the Free Internet Access Area for Citizens. 181 Chapter 11 IT Development . t s g a 5 d ) w ' g n t n 9 n y e i e n

i t n and a i as i s v e w

m t C e e single n e i

p m r

a d o

v i e p o a u t l e d l e h o t operation a r l t e c 2009,

a v v e as f n r r i o v e o e g

U l n

into e D d a e e t d

t n d r

g n r

n i u r a n o

Government n a a e aipei City geospatial serves o a P a ” b January r t h T went

r b

a c it aipei City Government r m p

g U in T City u e o

d e n t t

i n e v r n

s i i S o r h s a y - f i t n

s T

t s t

index, aipei o s

n t c . t i i n T e u r s t Updating t O n e t i o

e a e l s - r i m s t a the m u completed i m d n n i t t o r i

t d and r l r a e s e a by P a p be p i v e

s c o metadata o d e e d o e to r t G n a n D e p p

oning a

a a

s y l

e t

i n r s t h shared P n t o o C

i and n n i

f l

, i o

e s e i Positi y t m e n s i s c m a p a o Log-in page to make queries about data concerning house plate numbers. i expected i n n c u m e r i a s e l r b r e t is T o s p i The 2008 achievement show for the Geospatial One-Stop Portal.

u v l a Plate s , r y p s d o n d

generally e s H l a o p e o m tion Service Applica l i a s

n o e e f r o h l s r i c are

t t a G r i l t a a t c t e e n or a

s k l

s n a n g e a i n information

d c v S -incorporated application process. data, f a a

a i

o f p g a c r y s i u e a a o a n n s e t which f e

f i t i

o i r i f t n a i r M l c a to t e t c m e t t d

n o a i i l w e g o a r

t a

l m

House f n a n

c s a

C S data o f updating

i c n c o a W p c i i n e a e a m

h o i i e a e i t f l t m e i l x

m n f

s s c i d e s c o v f d h r h a n t r c p s i e m e a

e for t e r i o o a o i

t t o u

l o t d p i v m

e i e

t p r l u n r f e e

v i

m t r m t

and e a a allowing p d r p e c r e e a o n s t s e c a r g e s e t o e n a i i h i c

o n e i System, p n

t l e h

t T l

h r s P c g e i i a y r t geospatial

l t h s n t C geospatial

a l

s t o

s ( p

i i

e k c n

existing

important r

r a n p

y h p

e s c S . p , a v d r a a t i d a p i

a of o g t e n s i f 4 of d h n s

t o n t i e n r t n n

e r t t s g t m System n m e n l 8 e o s n

o w i g a l m i i a

o i D so, s s e i e , e a i a e

t l t r t r t -

S n m n s n o u r

Search, h t 8 d b s s s e s w a a a r i a e n n m

p s r o s either c o 0 k a G

T e i t h o r t d b e a n a r t e

t e f o a d m e h c 0 e l m s t l

. l n o l n v

a o r b

o a r d W format f c O l l 2 p o r a s e o i e e u h o o

o e p

t o t

n Information doing f n management w a are

g l p f i m v

e f c f r Data d i o U l m e e

h h i r i u i r n

G i u e

n e d t a n b catalogue

r i i c e f

e s h h u O o i e a in the s c e

s c t

n d t f

i l k c y o n e p b s u a o t

h n w i

h a a t a y

n r

e n

f r t a that e

h t

t , i

f i

Information e in t t v

u e i t

p r t o

o l g u c n r e p t e 1 l g i t n i c a e C s s n o o a t

s l t i l n a

h e a s l t a I

a l a i W e h n o r i a i d h

b r a t c

a p i t s

a d p t T r with r l

frequent

e Graphic n e

u d a o

g m t s a n 0 data d l n a t u l plates; . ' t

l s s o e a a b p r p e s d e

g i r G o 0 a c p u t i i y a i

d s a e

e t s h p o l l e a t c c a h s 2 t

n d n i a t t

i i n u

v e c n

u v a u a c a w o p

e T

r e Management r r c a r r

C h s o a n , a

r o u

e e t r m w

e g Land more c e

a e e d y r

r r h u s converted d p O h g t w o d

s e n e D s s b Geospatial n

n n i a g

a i house a e a

l s t

s l n n f

A h n r a e graphic a

e n r v d n g i

p and E

t m

s p

n e i , e t d be o g o T Equipped

t e o e n y a s a r i g d e e o City r h

l O t t i i e w t e t of t e y

l n r t m e v e

n l c r i e e The T M a v d d i m to o Portal rnment Geospatial One-Stop aipei City Gove t . a p a l a b n i e e e o g

i l

e h r h e

d a d t a e t m i a v v G nd Management Information System Urban Development Review a T t b

l “ y c o c b i t r m N e r

i e d

s n b e o t

e e f

o i e u a p r s r n r f f e y o f p o y aipei e h h o n u o T whole. types presenting d of information. w u i 3. 2. 1. l Information Geographica Part4 o G Review t o able p compare w r u B b T t ns. better understanding of geospatial relatio o b p fully IT planning proposed to be reviewed via this f c s o 182 T a i p

e 4. GIS Seminar and Exhibition i

Y The Taipei City Government held a two-day seminar and exhibition on the Geographic Information e

a System (GIS) on September 17 and 18, 2008. Representatives from central government agencies, r b local governments, academia, and enterprises all participated in this event. The Taipei City Government o

o exhibited its achievements and introduced the latest trends in applying new technologies to the GIS. k

2 The seminar and experience-practice style exhibition was comprised of seven sessions devoted to 0

0 the following themes: GIS development 8

around the globe; applications of GIS for disaster prevention; technologies and applications; legal awareness; the SOA concept; practical applications for route maps; and experience-sharing in GIS development. Three major GIS application companies, Dingyuan Technology, SuperGeo Technologies Inc., and Kingwaytek Technology Co., also showcased various GIS application products. The exhibition and seminar discussions covered a full range of key

GIS issues, making it a wonderful event, A seminar on the Geographic Information System held by the Taipei City balancing practice, theory, and experience. Government.

Part5 Exchanges and Promotions

1. World e-Government Forum Held in Seoul, Korea from July 7 to 9 2008, the“World e-Government Forum”promoted and envisioned the development of e-governments worldwide. The Forum, opened by the mayor of Seoul, drew on the theme of building a model of cooperation among e-governments. Mayors from San Francisco (US), Tokyo, Yokohama, and Ichikawa (Japan), Helsinki (Finland), Beijing, Guangjou (Mainland China), Perth (Australia), and Taipei were among the distinguished guests from the 37 participating cities. The Head of Taipei City's Department of Information Technology, Dr. Chang Chia-sheng, signed an MOU on e-government and digital city development with his counterpart in Seoul, the Information Affairs Chief Dr. Song Zheng-ji, on the common aspirations for Representatives for the Taipei-Seoul MOU signing ceremony gather sustainable development and prosperity of together for a photo shot. both cities. 183 Chapter 11 IT Development c n e i t o h i t a t t

c t s e

a August s

e v n i c t on o i n a t l i a e b d r i

n h e x e t h e t t

a s Malaysia, ' n

t i ,

n n i s

e t i s m s r i n e v r

b e Lumpur 0 v m 0 o e 5 , G m

l Kuala t l i m a C in

r i e f r e

p o y Asian Network of Major Cities 21. i l f held t a e n T b

a e c i was ” h f t i t rkable success of this year's exhibition.

n n , t e g i n s m e event

p v w o e l e representative at eong-ren, Deputy Secretary General, is the acting r e Y ” v g h

t e r n e D o

b . Chen n M m

a Dr the annual convention of the The exhibition at the“2008 Information Month”sees enthusiastic participation. u n b o n r i

t l f , , . , , r U s y l y t e e d n e n e t r a l l y t s g g d

n e e n g g a a a o o i G ce evel Conferen orking L e t m o a h l h n e n j r h o n t i i n i o o n n a e n n h i n h

m t n

t t i i i i i t i i r e - i N e b C t a Conference.”The T o a i t r t t l c a

o t t

n I C f e

a o s a

a t c w

n i o a

. r

r i

b s , l s n , m m M a a f

, an indication of the rema , i d r o t k t o a g s e ” m m a

l r a l o r s a 8 u e e e a m n t e d n e l f r c a

r a i b i M a I p r c n

e e e r o

c v 0 g e i o l a o p i

o i , s o

e J p o i f n b

l a n f n j t m i , h o l

a a h 0 f Level y e v l p

s i )

“

i h r r

t c a e n v l h

r t o , t c k T n n 2 i m a g N

e e t l a r o

h i S o d r 1 c I r T

e c e

n e

f u a e

h h h b t f o a c o 0 e , f n o o a h o s e P t t 2 t , l e e n n s l 8 t e o e

e d

n 0

a i c e 7 m m n c H i p w

f o

w e

i t i e l 0 a

s C h

D e m d h 0 t t

T v r a

t s s o r o , n h r e e n (

0 s n e i s a orking n c e n t ' e

n o , i e i o

C e r . a 9 o M e f h 2 h H h l r d o w e w b i o 1 W ANMC2 I e D p n s k

e j v e

N p t h u

t ( i e

r o s c b p n l s t t

r f N i , u

d z o r o r a

r d “ ( e a a r o i r e “ r a t a v o s e o d n c n k

m t e o O n e a

g c a b A u g '

r r T i u p e

i e f

n n a

u z

g a C e h ( e d f e , o

. n w

s i i n g y t o h n p

r r

i a e t C o d i

t c n n n c c , t

e t t

i s s n n l

r i

u t i n p

e h a

n i

a e a s g c h e m n 1 r S t n o

e o

y A a r t v 9 e b l e

i d t

n e n

m e a h

t u ,

r m B o C s h r 2 D i n i t , h a a 9

i i e r

e t m

d m o

e a n , T e

c L o e m t e a m m i

n e s e

9 t i i

e e

h ” e z n d e

e t s . n n o i s t m n n o S e 1 L i r H m e e s s r m d h o a I D T n h o c - e - c m n - e o e t l e aipei International Marathon. r t r b g e h a e h e

p u i i

i a y s a a t and calligraphy s t reporting system). e e T c h “ e rd The Thi l n a d r i o v n e t

r d v h a k h c

f e g c t i o u a s

o u a f a 9 r r n t n x c i o o n n o s e exhibition of the previous year i i o I l K a p T (4) e-Event (promotional events). o T Y a C d (2) M (3) 3. Information Month 2. f 2 e e s practice and experiences: (1) 5, 2008. Third“ANMC21 f G 184 T a i p e i

Y e a r b o o k

2 0 0 8

President Ma Ying-jeou visited the Taipei City Government Exhibition Area during the“2008 Information Month.”

Conclusion Taipei City has persisted on her path towards becoming an intelligent city and has made great leaps in information service and e-life experiences. We believe that the development of a comprehensive information infrastructure and applications are the optimal ways to boost government efficiency and enhance public welfare. The Taipei City Government will continue to strive to implement its vision of a fiber optic connected city and even intelligent households citywide. With this in mind, we will move forward to narrow the gap of technical specifications and reinforce wireless applications for citizen services. We will also actively promote a wide range of programs aimed at creating an intelligent city by weaving web applications into the daily lives of residents. Looking to the future, we will build up Taipei as a model city of convenient living, and thereby soon realize the goal that makes it possible for residents to enjoy value-added services via fiber optic communications.