Care Services Directory

2018 Suffolk Care Services Directory

> Home support > Specialist care > Care homes > Useful contacts

The independent guide to choosing and paying for care

www.carechoices.co.uk The Willows Residential Home New Home Now Open The Willows is a brand new, purpose-built care home, registered to provide care for the elderly and those with dementia. The Home has been built to a very high specification and includes many new and modern facilities, such as a coffee shop and cinema room. At the rear of the Home is a beautiful professionally landscaped garden, and there is also a tranquil and relaxing courtyard situated in the middle of the Home, and accessible to all.

We aim to provide the highest standard of care to our residents, whilst encouraging them to live as independently as possible by receiving care and support consistent with their needs.

We have accommodation for 66 residents in beautifully decorated single rooms, all with en-suites. All bedrooms and communal areas are fitted with a nurse-call system and smoke alarm. All bedrooms are fully furnished, but residents are welcome to bring with them items of their own furniture by arrangement.

Come visit our new Residential Home The Willows is located in the beautiful town of Ipswich, in Suffolk, and is a 5 minute drive from the town centre. 57 Crabbe Street, Ipswich, Suffolk IP4 5HS

Call us now for more information 01473 372166 or email us at [email protected] www.sohal.healthcare Contents

Introduction 4 Important information 43 How to use this Directory Further help and information

Suffolk Association of Independent Residential care in Suffolk 47 Care Providers 5 Comprehensive listings by region Welcome from Suffolk Association of Independent Care Providers Useful local contacts 62

Helping you to stay independent 5 Useful national contacts 64 Local services, equipment and solutions Index 66 Support from the council 12 First steps and assessment Essential checklists Services for carers 15 Home care agency 21 Assessment, benefits and guidance Care homes 37 Care in your own home 17 Residential dementia care 39 How it can help Living with dementia at home 18 Family support, respite and services Paying for care in your home 22 Understanding your options Home care providers 23 A comprehensive list of local agencies Housing with care 31 The different models available Specialist services 32 Disability care, end of life care and advocacy All the listings in this publication of care homes, care homes with nursing and Care homes 36 home care providers are supplied by the Types of homes and activities explained Care Quality Commission (CQC) and Care Paying for care 40 Choices Ltd cannot be held liable for any errors or omissions. Understanding the system

To obtain extra copies of this Directory, free of charge, call Care Choices on 01223 207770.

This Directory is available electronically at www.carechoices.co.uk where there Alternative formats is a Browsealoud option for those requiring the information in spoken word.

Visit www.carechoices.co.uk for further assistance with your search for care 3 Introduction

Welcome to this edition of the independent means to pay for your care. This is discussed Suffolk Care Services Directory, which on page 22 for those paying for care at contains information for adults looking for home and 40 for those paying for residential care or support within the county, whether care. they are paying for it themselves or receiving support from the council. Support or care to remain living in your own home may be the option that best Staying as independent as possible is suits your circumstances. Ideas to make important to everybody. This Directory life easier at home start on page 5 and a contains information about the care and list of local home care providers begins on support services available to enable you to page 23. do this when remaining at home, moving into a housing with care scheme, or within a If you are unable to remain at home, you care home or care home with nursing. may want to consider a housing with care scheme (see page 31) or residential care. If you feel you need support to remain Comprehensive lists of care homes and independent, first look to your community. care homes with nursing in Suffolk start There’s a host of organisations and on page 47. voluntary services that could help you. There’s also important information about If you think you need more formal care care decisions, including finding care in and support, arrange an assessment with another county, making a comment or your local Adult Social Care department to complaint about a service and how solicitors establish your specific needs. This is free, can help you. irrespective of your income and available to all those who appear to need care and Customer First is the first point of support. More details are provided on page contact for Adult and Community 12. The assessment will determine whether Services in Suffolk. A web chat is available you are eligible for financial support via a Monday to Friday, 8.00am to 6.00pm, Personal Budget, which may allow you to excluding bank holidays. buy in your own support and take control of Tel: 0808 800 4005 your situation. Email: [email protected] Web: www.suffolk.gov.uk/adult-social- Alternatively, your circumstances may mean care-and-health you are classed as a ‘self-funder’, with the SEARCHING FOR CARE OPTIONS IN YOUR AREA? With so many providers to choose from, where do you start? • find care providers quickly and easily • search by location and care need www.carechoices.co.uk • information on care quality • links to inspection reports • additional care provider information, photos and direct website links • brochure requests Developed by the publisher of this Directory Alternatively, call our friendly team on 0800 389 2077 to talk to someone directly.

4 For assistance with finding care and support, call Care Choices on 0800 389 2077 Suffolk Association of Independent Care Providers

The Suffolk Association Care Quality Commission, NHS Suffolk of Independent Care and the clinical commissioning groups SAICPLTD SUFFOLK ASSOCIATION OF Providers Limited in Suffolk. INDEPENDENT CARE PROVIDERS (SAICP) was founded in June 2006, with membership open to We hope to carry on with our work to ensure any independent or voluntary care service that the elderly and vulnerable people of provider in Suffolk. The Association is a not- Suffolk who require help from the social care for-profit support mechanism, established system are able to receive a high quality of by care providers, for care providers, care, delivered by care staff who have access offering support, information and guidance to training. We also intend to continue throughout the social care sector in Suffolk. to support owners and managers of care services to help resolve any problems they Since inception, the Association has may encounter. successfully supported providers of care through partnership working, by engaging For further information, please go to the with not only the local authority, but also SAICP website at www.saicp.org.uk with other statutory bodies such as the

Helping you to stay independent

Services developed in partnership with the voluntary sector

Adult and Community Services works with voluntary and community organisations to supply preventative care services. These are a vital form of support and help to maintain independence and social inclusion, and delay or avoid the need for more statutory interventions.

Examples include: Day care centres • day services, lunch clubs and social groups; • befriending, visiting and telephone contact Many people can feel lonely or isolated services; without an opportunity to fill their days with • support schemes to help people being meaningful activities. Research has shown discharged from hospital; that one way to alleviate loneliness and promote wellbeing and independence is to • support for carers; and provide regular social contact and a focus • handyperson schemes. for activities.

Visit www.carechoices.co.uk for further assistance with your search for care 5 Day care centres give people the chance to change their routine, meet new people, take up an activity or receive specialist services such as chiropody or hairdressing. There is a wide variety around the county, catering for older people, people with mental health conditions, learning disabilities and dementia. supported by local and central government. They work professionally and sensitively with Centres can be as important for carers as older and disabled homeowners, providing those attending as they allow for a regular advice, support and assistance to help them break from caring. repair, improve, maintain or adapt their homes to meet their changing needs. You can find local day opportunities by searching ‘day centres’ at Most HIAs provide three main services, www.suffolk.gov.uk/infolink including: information and advice on repairs or adaptations you may be considering – this Meals on wheels usually entails a visit to your home and is often free; a handyperson service for small Some services are able to deliver frozen or jobs and repairs – typically, the HIA will freshly cooked meals to your home. Frozen employ its own handypersons and charge meals can be delivered in bulk and kept in you an hourly rate for their services; and a your freezer until required, while hot meals home adaptations service for more major should be eaten immediately. works.

You may find a service by word of mouth or The HIA will work with you to specify the using the internet – your local library may adaptations needed, and they will normally be able to help here. For a list of meals on offer to get estimates from one or more wheels services operating in Suffolk, visit of their regular contractors. Subject to www.suffolk.gov.uk/infolink and search your acceptance, the HIA will then offer to ‘meals on wheels’. manage the works contract for you for an agreed fee. Adapting your home HIAs may also be helpful if you are not sure whether you can afford the home To remain in your own home for as long repairs or adaptations you need. They can as you would like, you should ensure that advise on your eligibility for any grants it is safe, secure and warm. Some forward and, if necessary, put you in touch with an planning to ensure that the garden doesn’t independent financial adviser. become a burden is also sensible. If you are not planning to move, think about For further information about, and adaptations that would make life easier now contact details for, local HIAs, visit and later on. www.housingcare.org or visit www.suffolk.gov.uk/infolink and Home Improvement Agencies (HIAs) search ‘home improvement agency’. HIAs are local organisations funded and

6 For assistance with finding care and support, call Care Choices on 0800 389 2077 Making life easier in your home

In the living room

Plug with handle

Easi-reach

B N RO Y

Chair raisers

WHAT IS DIFFICULT? SIMPLE SOLUTIONS COMPLEX SOLUTIONS

GETTING IN/OUT OF • Block of foam in chair base • Buy an electric riser chair CHAIRS • Buy ready-made chair raisers • Buy a chair at the right height • Take regular, gentle exercise

OPENING/CLOSING • Move furniture out of the way • Install environmental controls or WINDOWS • Install/purchase a fan air-conditioning • Buy a tool to open/close windows • Install new windows

CONTROLLING THE • Change the switches for ease of use • Move the heating controls HEATING • Fit a timer switch • Install new or additional • Purchase a standalone heater heating system

KEEPING WARM • Use a trolley to transport the fuel for • Insulate your house your fire • Swap to a cheaper heating • Replace the fire with a heater system • Apply for a winter fuel payment • Change to a simpler heating system

TURNING LIGHTS • Install a light switch toggle • Move the light switches ON/OFF • Purchase a socket extension • Replace the light switches • Purchase handi-plugs • Install environmental controls

HEARING THE TV • Use subtitles • R equest an assessment for a • Purchase wireless headphones hearing aid • Install a room loop

Visit www.carechoices.co.uk for further assistance with your search for care 7 In the bedroom

Pillow raisers Easy grip scissors

M T W T F S S

Bed raisers Pill dispenser

WHAT IS DIFFICULT? SIMPLE SOLUTIONS COMPLEX SOLUTIONS GETTING IN AND OUT • Learn new ways of moving safely • Use a transfer board OF BED • Purchase a leg lifter • Buy an electric adjustable bed • Raise the bed • Install a hospital bed • Fit grab rails • Use a hoist

SITTING UP IN • Change to less heavy bedding • Buy a bed cradle/bed ladder BED, TURNING OR • Learn new ways of moving safely • Use a bed lever ROLLING OVER • Purchase a pillow raiser • Buy a specialised mattress • Change the mattress • Install a drop-down rail • Install an over-bed pole

KEEPING WARM IN • Buy a heavier duvet • Buy an electric blanket BED • Buy thermal clothing (make sure it’s tested regularly)

GETTING DRESSED • Learn new ways of dressing • Consider home support • Buy alternative/adaptive clothing • Buy simple gadgets: long-handled shoe horn; dressing stick; button hook • Contact n (see below) for an assessment

CUTTING YOUR NAILS • Buy easy grip scissors • See a podiatrist

TAKING YOUR • Ask for an easy-open bottle • Get an automatic pill dispenser TABLETS • K eep a note of when you take a tablet • Ask someone to prompt you • Get a pill dispenser

READING THE TIME • Buy a clock with large numbers • Buy a clock that ‘speaks’

 Customer First: 0808 800 4005

8 For assistance with finding care and support, call Care Choices on 0800 389 2077 In the kitchen

Teapot tipper Large handled cutlery

Pan handle holder Liquid level indicator

Perching stool Chopping board with spikes

WHAT IS DIFFICULT? SIMPLE SOLUTIONS COMPLEX SOLUTIONS REACHING INTO • Rearrange your cupboards/surfaces • Alter the spring in the doors CUPBOARDS • Buy an Easi-Reacher or Handi-Reacher • Lower or raise the cupboards

USING TAPS AND • Fit tap turners • Change switches SWITCHES • Purchase Handi-Plugs • Raise or reposition taps • Fit lever taps or new taps • Alter the kitchen

PREPARING/COOKING • Sit at a table • Use a food processor FOOD • C onsider kitchen gadgets including: • Purchase a perching/high stool knife with a thick handle; chopping • Buy a trolley board with spikes; pan handle holder; • Raise/lower work surface teapot tipper; lid gripper • Make space under worktop for your knees when sitting

MOVING AROUND • Re-organise the furniture • Review mobility equipment KITCHEN • Adapt the kitchen

EATING AND • Use large handled cutlery • Buy a trolley DRINKING • Use a non-slip mat • C onsider home support for meal • Use a lightweight cup/mug times • Use a cup with two handles • C ontact n (see below) for an assessment

LAUNDRY/IRONING • Install a wall-fixed ironing board • Raise/lower washing machine

 Customer First: 0808 800 4005

Visit www.carechoices.co.uk for further assistance with your search for care 9 In the bathroom

Grab rail Shower board

Tap turners Toilet seat and support frame

Long-handled sponges Raised toilet seat

WHAT IS DIFFICULT? SIMPLE SOLUTIONS COMPLEX SOLUTIONS WASHING HANDS, • Install tap turners • Install lever taps or new taps FACE AND BODY • Buy a long-handled sponge • Purchase a stool • Purchase a flannel strap • Raise or lower basin • Contact n (see below) for an • Consider home support assessment

HAVING A BATH • Purchase a non-slip mat • Install a bath lift • Buy a long-handled sponge • Use a hoist • Use a half-step • Replace the bath with a shower • Install grab rails • Convert to a wet room • Use a bath board or bath seat • Consider home support

DRYING YOURSELF • Use a non-slip mat • Change the floor covering • Purchase a towelling gown • Purchase a hot air body dryer

USING THE TOILET • Install a raised toilet seat • Review mobility equipment • Use a combined toilet seat and • Consider home support support frame • Install a flush lever extension • Contact n (see below) for an assessment

CLEANING TEETH • Purchase a toothbrush gripper • Buy an electric toothbrush • Use a stool

HAVING A SHOWER • Have a strip wash • Use a shower board • Use non-slip mats • Use a shower chair or stool • Purchase a half-step • Replace shower controls • C ontact n (see below) for an assessment • Consider home support

 Customer First: 0808 800 4005

10 For assistance with finding care and support, call Care Choices on 0800 389 2077 How can Daily Living Aids keep you independent for longer in Suffolk? Contact Medequip Unit 31, Bluestem Road Ransomes Europark Ipswich, Suffolk, IP3 9RR Daily living aids allow you to perform a task easily and safely with little or no assistance. From making a hot drink to enabling easier access to your bath, we 01473 351805 offer a wide range of products to help you everyday.

Medequip work with Suﬀolk County Council and the NHS to provide assistive living equipment in your area. Medequip also provide a retail service for those who wish to purchase or rent equipment themselves.

To purchase equipment visit our partner stores:

Unit 2B Williamsport Way, Lion 7, Bridge Street, Halesworth, Suﬀolk 33 Knightsdale Road, Ipswich, Barn Industrial Estate, Needham IP19 0AE Suﬀolk IP1 4JJ Market, IP6 8RW Mon, Tues, Wed, Fri: Monday - Friday: Mon - Fri: 9.00am - 5.00pm 9.30am - 4.30pm 8.00am - 4.00pm Saturday: 10:00am - 2:00pm Thurs, Sat: 9:30am - 1:00pm 01449 720809 01986 873803 01473 741144 www.agamobility.co.uk www.rehability.co.uk www.felgains.com

Please note: prices and product ranges may vary at our partner stores.

OR YOU CAN BUY DAILY LIVING AIDS ONLINE AT:

Manage At Home’s range of products are designed to promote independence at home and manage daily living more easily. We stock a wide selection of over 3,000 mobility and disability aids to help you stay safe and independent at home.

ORDER BY PHONE FREE DELIVERY SELF HELP GUIDE Freephone: 0800 910 1313 When you spend over £50.00 Find solutions to your problems

Find us on: Call us or visit our website to request a free catalogue

Shop online at: www.manageathome.co.uk 0800 910 1313

Visit www.carechoices.co.uk for further assistance with your search for care 11 Telecare Relatives and carers are also reassured, safe in the knowledge that should an incident Telecare is equipment that can detect falls, occur, they will know about it. Some devices inactivity, smoke, flooding, gas or extreme can also help monitor particular health temperatures in the home. Sensors, when conditions and reduce the need for hospital activated, will connect to a response centre admission. where trained operators will contact the individual through their home unit. They will You can buy telecare and assistive take the most appropriate action, such as technology from private companies and contacting a nominated responder, family organisations or, if you’re eligible through member, carer, neighbour, doctor or the an assessment (see below), Suffolk County emergency services. Council may be able to provide it for you. For further information, please visit Telecare can allow users to regain confidence www.suffolk.gov.uk/infolink – search in their homes and remain independent. ‘telecare’ and click on ‘assistive technology’.

Support from the council

The way councils provide services to independently as possible; eligible adults and their carers is called • your home and how you are coping in it; personalisation. This term is used to describe a number of ways in which eligible adults • your emotional wellbeing; can receive a mixture of local authority • your diet; and and government money to pay for the care services they need without direct council • any health and medical treatments you involvement. need.

If you approach the council for social care You will need to contact Adult Social Care to support, your needs and finances will be arrange an assessment. Call 0808 800 4005 assessed. If you have a carer, they can be or you can fill in a self-assessment form at involved and have their needs assessed too. www.suffolk.gov.uk

Your assessment Once Adult Social Care has an understanding of your care and financial needs, the next If you appear to have care or support needs, stage is to determine what services you may be eligible for and who will pay for them. The you have the legal right to an assessment council will give you more information on of your care needs and finances. Councils eligibility and the national eligibility criteria it are statutorily obliged to provide this to uses at the time of your assessment. you, regardless of whether you access their Information on paying for care can be found services. The assessment (which is free) will on page 22 if you are receiving home care consider: and page 40 if you are moving into a care • how you can best be supported to live as home.

12 For assistance with finding care and support, call Care Choices on 0800 389 2077 Personal Budgets

If you are eligible for support from the council, you may be given a Personal Budget.

A Personal Budget is the amount of money that the council calculates it will cost to meet the support needs of eligible people. If you are eligible for a Personal Budget, the actual ward. The team may be made up of social amount you receive will depend on your workers, carers’ officers, mental health eligible needs and your finances. The money workers and housing officers. should be spent in line with a support plan that has been agreed by both you and the Whatever services you need on discharge, council and can be either a full or a partial Adult Social Care will work with you, your contribution to such costs. You may also family and carers to either restart services choose to pay for additional support on top already in place prior to admission or to of the budget. Any eventual contractual provide the appropriate services if you are agreement for services is between you and eligible. your care provider, not the council. Sometimes interim care packages are set If you are eligible, a Personal Budget may be up to facilitate your discharge and you will taken: be reassessed by a community social worker within four to six weeks. • in the form of a Direct (cash) Payment, held directly by you or, where you lack Reablement capacity, by a ‘suitable person’;

• by way of an account held and managed Reablement is an intensive short-term by the council in line with your wishes; or service that helps people regain skills and confidence, for example, after a fall or • as a mixture of the above. hospital stay.

A Direct Payment means that any council Reablement helps people to learn or re-learn contribution towards your Personal Budget daily living skills. It is not about doing things is paid directly to you. You can choose how for you, it’s about giving you the skills and to spend your Direct Payment, as long as confidence to do things for yourself. It can the money is used to meet the eligible also mean that you do not start to depend needs set out in your support plan. Direct on support that could cost you money. For Payments cannot currently be used to pay example, a reablement worker could help for residential care. you regain your confidence following a fall, or provide support that enables you to Assessments from hospital prepare a meal if there has been a change in circumstances that means you need If you have been admitted to hospital and to cook. They may also identify pieces of you might need care on discharge, you equipment that could support you to regain may be referred to the discharge team for or maintain your independence for as long an assessment, which will take place on the as you can.

Visit www.carechoices.co.uk for further assistance with your search for care 13 Speak to your GP, hospital staff or Adult Social Care if you think you might benefit from reablement. They can put you in touch with the right services if they feel that reablement will help you.

Intermediate care NHS Continuing Healthcare This aims to give recovery and rehabilitation support to help people regain their NHS Continuing Healthcare is a package of independence when they come out of continuing care that is arranged and funded hospital or, just as importantly, prevent them solely by the NHS. This is free of charge, going unnecessarily into hospital. wherever it is delivered. NHS Continuing Healthcare support may be provided in a Intermediate care can be provided in your care home or care home with nursing or in a own home or in a care home, depending person’s own home. on local policy and your specific needs. It can be provided by care staff, occupational People eligible for NHS Continuing therapy and physiotherapy, with additional Healthcare will have been assessed to have a support provided by the local GP surgery, ‘primary health need’ and are likely to have social workers and community nurses. This complex medical needs and substantial or combined resource helps people to regain intense ongoing care needs. See page 41 for their independence and feel confident in more information. their ability to manage for themselves with any necessary additional support. Personal health budgets

Intermediate care, including any care A personal health budget is an amount home fees where relevant, is provided by of money to support a person’s identified the NHS and is free. It is usually limited to health needs. It is planned and agreed a maximum of six weeks. If, after this, you between the person and their local NHS have ongoing care or support needs, the team. The aim is to enable people with council may conduct an assessment and help long-term conditions and disabilities to have you arrange any services you might need. greater choice, flexibility and control over the There may be a charge for these services. healthcare and support they receive.

What do you think about this publication? Complete our short questionnaire www.carechoices.co.uk/reader-survey

14 For assistance with finding care and support, call Care Choices on 0800 389 2077 Services for carers

Who is a carer?

Carers regularly look after, help or support someone who wouldn’t be able to manage everyday life without their help. A carer doesn’t have to be living with the person they care for, and the help they give doesn’t have to be physical. The carer may be caring for a partner, another relative, a friend or a neighbour. For example, it may be someone who: • is over 60; • is living with dementia; • has a physical or learning disability or a mental health condition; A carers’ assessment is an opportunity for people to tell the council what they need as • has sight, hearing or communication a carer, and to find out what support might difficulties; be available. The assessment is an essential • has a long-term health condition; or first step for carers to get the support they may need. It looks at: • misuses drugs or alcohol. • the care the carer provides and how this The carer may be helping with: affects their life; • personal care, such as washing and • any support they are getting now and dressing; what else would help; and • going to the toilet or dealing with • what they would like their support to incontinence; achieve.

• eating or taking medicines; The assessment can also give lots of • getting about at home or outside; information about other services that might help, and other ideas for support. The carer’s • practical help at home and keeping assessment will show if the carer qualifies for someone company; or support from Adult Social Care. • emotional support or communicating. Carers’ Personal Budgets Having a carers’ assessment The carers’ Personal Budget is a single payment that can be used towards the cost Anyone who provides, or intends to provide, of something specific that will support carers regular unpaid support to someone who in their caring role. For example, it could could not manage without their support has be used for leisure activities, education or the right to have their own needs assessed, training, or just to take a short break from even if the person they care for has refused caring. support services or an assessment of their own needs. When Adult Social Care considers a carers’

Visit www.carechoices.co.uk for further assistance with your search for care 15 Personal Budget, it gives priority to situations Age UK Suffolk where there is a significant risk of the carer Offers a range of services to support not being able to continue to provide care if family carers. they do not get some support. The amount Tel: 01473 351234 a carer could get depends on their needs Email: [email protected] identified by their carers’ assessment. The Web: www.ageuk.org.uk/suffolk/ money is not taxed and it will not affect services-and-information/family-carers any benefits. Suffolk Carers Respite at home Offers advice, support and help to carers. Email: [email protected] Home-based respite services give carers a Web: www.suffolk-carers.org.uk break from their caring responsibilities. A care worker can come in to look after the Suffolk Family Carers person being cared for, so the carer can have Aims to minimise the challenges family some time to themselves. The breaks could carers face, raise awareness of family be regular or just when needed. carers and ensure their voices are heard. Tel: 01473 835477 Respite at home is considered to be a Web: www.suffolkfamilycarers.org service for the person who is being cared for. If they have a Personal Budget for their own needs (see page 13) they could use that Resource for those supporting money to pay for it. A financial assessment disabled children of the person being cared for will confirm whether they need to pay towards the cost My Family, Our Needs of this service. is an online resource providing impartial Benefits information for parents, carers and practitioners supporting Carers may want to explore whether they children from birth to 25 years with are entitled to Carer’s Allowance – currently additional needs. As well as guidance, policy and signposting, there is a lifestyle section £62.70 per week but this may change over the life of this Directory. for parents covering topics such as health and wellbeing, work, family and relationships. Carers may also qualify for Carer’s Premium Visit www.myfamilyourneeds.co.uk or Carer’s Credit depending on their eligibility. The Government’s website, www.gov.uk has more information on benefits, including carers’ benefits. Alternatively, contact a local carers’ organisation which may be able to help undertake a benefit check.

You can find out more about what organisations support carers in Suffolk by exploring www.suffolk.gov.uk/infolink

16 For assistance with finding care and support, call Care Choices on 0800 389 2077 Care in your own home

Carefully chosen home care with a good A list of all home care agencies operating in quality provider is an excellent way to retain Suffolk starts on page 23. your freedom and independence, whilst getting the help you need to stay happy and Finding the right support safe. It can offer the opportunity to stay at home, in your own familiar surroundings, This Directory offers a telephone and and to retain a quality of life you might have website service allowing you to search by feared lost. postcode or region for care homes, care homes with nursing and home care providers Why choose home care? that meet your requirements across the country. Your search can be sent to you by Reasons for choosing home care can vary. post or email, or discussed with you over Sometimes after a stay in hospital, someone the telephone. might find they need some help whilst they recuperate. Others can find that a long-term If you are searching online, the results can condition or disability means they can no be saved and emailed to others. You can also longer cope and they need a bit of help. view an electronic version of this Directory on the site and have it read to you by using the After a stay in hospital someone may carry ‘Browsealoud’ function. out an assessment of your situation to see if home care will benefit you. You and your Whatever your care needs, this Directory family will be fully involved in looking at and the Care Choices telephone and website what will suit you best if you’d like them service will be able to point you in the best to be. direction, however you would like care information presented. Call 0800 389 2077 Alternatively, you or those close to you might or visit www.carechoices.co.uk notice changes in your ability to manage the day-to-day things you normally cope The Care Quality Commission with easily, like preparing meals or looking (www.cqc.org.uk) is responsible for checking after yourself. If this happens, contacting that any care provided meets essential Adult Social Care is a good first step towards standards of quality and safety. Further finding help. information is on page 44.

How home care can help you The United Kingdom Homecare Association The level of home care provided can be (UKHCA) requires its members to comply tailored to meet your needs – from a visit with a code of practice. This code includes a once a day to a much greater amount of support.

Even those with quite significant and debilitating medical conditions can get skilled personal care that can enable them to stay in their own homes. Some agencies will provide live-in care, where a care worker will stay with you at home to support you throughout the day and night.

Visit www.carechoices.co.uk for further assistance with your search for care 17 commitment to treat customers with dignity • advertising, interviewing and screening and respect and operate at a level above the suitability of workers; legal minimum required in legislation. • arranging necessary insurance cover; Social care regulations do not apply to • providing training and development for cleaners, handymen or gardeners. However, care workers; some home care agencies are increasingly • managing workers’ pay, including providing staff who can help meet these compliance with the National Minimum needs too. Wage; The benefits of using a regulated agency • managing employment relationships, include: including sickness, absence and disciplinary matters; and • assessing your care needs and tailoring a plan to meet those needs; • managing health and safety issues.

Living with dementia at home

If you are concerned about persistent Family support forgetfulness or memory difficulties, it is important to consult a GP. They can If you know someone who is worried about undertake an initial examination and their memory, encourage them to visit their refer you to a memory clinic for further GP. investigation if necessary. The more support you can give someone, the The various types of support available to better life with dementia can be, especially you and your carer are likely to involve NHS in the early years. Focus on what the person services, Adult Social Care and voluntary can do, not what they cannot do, help with agencies. Some examples of services and little errands or with cooking, listen to the support to help people living with dementia person with dementia, and find out more include: about the condition. • specialist day centres; When someone is living with dementia, they • respite care or short breaks; need: • assistive technology and community • support to live their life; alarms; • reassurance that they are still valued and • home care; that their feelings matter; • meals at home; • freedom from as much external stress as possible; and • community equipment; • appropriate activities and stimulation to • extra care sheltered housing; and help them to remain alert and motivated • carers’ support groups. for as long as possible.

18 For assistance with finding care and support, call Care Choices on 0800 389 2077 Dementia Friends best to the same care staff who know them well. Continuity of care can be provided by People with dementia sometimes need a either care agencies or carers employed helping hand to go about their daily lives directly by the person or his or her family. and feel included in their local community. Dementia Friends is giving people an Specialist dementia day centres understanding of dementia and the small things they can do that can make a A good day care service will be able to difference to people living with dementia offer a range of activities and support that – from helping someone find the right bus will enable the person with dementia to to spreading the word about dementia. See retain skills and remain part of their local www.dementiafriends.org.uk for further community. information. Specialist day centres for people with Respite care dementia should be organised and run with their needs in mind, aiming to build on their Spouses, partners and relatives who care for strengths and abilities. Activities may include a person with dementia may require a break outings, entertainment, personal care, meals, from their caring responsibilities. This is hairdressing and support for carers. known as ‘respite care’ and may be a regular break of a few hours a week or a period of a Attendance at day centres can be offered few weeks. It may be planned or be required from just a few hours a week to a number in an emergency and can involve the person of days. Contact the council or your local with dementia attending a day centre or a Alzheimer’s Society office for more details, care worker visiting the person’s home to see ‘Useful local contacts’ on page 62. enable the carer to have a break. Contact the council to see if you are eligible for support Alzheimer’s Society with arranging these services, see page 12 for information on assessments. This leading charity works to improve the quality of life of people affected by Care at home dementia. If you have concerns about any form of dementia, please contact your local It can often be best for a person with office for information and support and dementia to stay living in their own home for access to local services. See page 62 for as long as possible. This may mean that they contact details. require some support services at home. Alzheimer’s Society’s National Dementia The person living with dementia will respond Helpline is available on 0300 222 1122 and can provide information, support, guidance and signposting to other appropriate organisations. The Helpline is open from 9.00am to 5.00pm, Monday to Friday and 10.00am to 4.00pm, Saturday and Sunday.

For more information on care homes for people with dementia, see page 38.

Visit www.carechoices.co.uk for further assistance with your search for care 19 Quality and Personalised Care at Home

Here at A Class Care we aim to provide Some of the services we offer: you with the highest standards of care • Companionship enabling you to remain in your home • 24 hour Live In Care for longer. • Personal Care All our services are tailored around your individual • Meal Preparation needs and wants. We offer low cost care that • Assistance with running errands doesn’t compromise our quality. Our services are from 15 minutes per day to full time care, Live In • Personal Care Care seven days a week. • Respite Support • House Keeping • Specialist Dementia and Alzheimer’s Care • Transportation – shopping trips or errands

You can rest assured that you are with a quality provider with a high CQC rating, an award nominated organisation and company that is passionate about care. To find out more contact our friendly team on01223 864 066. 20 For assistance with finding care and support, call Care Choices on 0800 389 2077 Home care agency checklist © 2018 Care Choices Ltd

Agency 1 Fees per week Quality rating*

Agency 2 £ £ Agency 3 £

We suggest that you have paper with you when speaking with home care agencies so you can make notes.

About the agency Accommodating your needs

How long has the agency been Can the agency accommodate your operating? needs if they increase? Ask about the process for this. How long are staff allocated per visit? Does the agency have a training Can you contact the agency in an scheme in place? emergency or outside office hours? Are all staff trained to a certain level? Does the agency have experience with your specific needs? Are staff able to help with administering medication if required? Staff Is there a way for staff to communicate with each other about the support they Are you likely to be visited by different provide when they visit you? How? staff each day? Are all staff checked with the Regulation Disclosure and Barring Service? Will your support plan be reviewed at Will you be notified in advance if your regular intervals? care worker is on holiday or sick? Can you see the agency’s contract terms? Are staff matched to you specifically, based on your needs and preferences? Can you lodge a complaint easily?

Can you meet your care worker(s) Are complaints dealt with quickly? before they start? Can you see a copy of the agency’s Does the agency have both male and CQC registration certificate and female staff? quality rating?

Notes

*See page 44.

Visit www.carechoices.co.uk for further assistance with your search for care 21 Paying for care in your home

Councils provide upfront information on of the Mental Health Act are free of charge. how much people can expect to pay for home care and how charges are worked out. If you need care or support you may be This information must be made available eligible to claim Attendance Allowance (AA), when a needs assessment is carried out. or Personal Independence Payments (PIP). Written confirmation of how the charge has AA and PIP are non-means tested benefits. been calculated must be provided after a Provided you are eligible, you can receive financial assessment. AA or PIP regardless of how much income or capital you have. AA is payable to people If you have more than £23,250 in savings over the age of 65 and PIP to those aged 16 or capital you will have to pay the full cost to 64. There are different rates that can be of your care. The value of your home is awarded, dependent on the level and type not counted when working out charges for of help you need. These can be found at non-residential care. If you have more than www.gov.uk £23,250, you should tell Adult Social Care when your savings are likely to fall below Other ways to fund your care and this amount. support

The council calculates charges in accordance It is important to seek independent financial with national eligibility criteria set by the advice if you are paying for your own care Government. This ensures people are only and support. There are independent financial required to pay what they can afford, advisers that focus specifically on care taking into account capital, income and funding advice, often referred to as specialist expenditure. care fees advisers. They are regulated by the Financial Conduct Authority (FCA) and must Your assessment looks at how much money stick to a code of conduct and ethics and you have coming in, gives an allowance take shared responsibility for the suitability of (set by the Government) for everyday living any product they recommend. expenses and makes allowance for disability- related expenditure. This is the extra amount The Society of Later Life Advisers you spend as a result of your disability or (SOLLA) illness. Adult Social Services can help you to Aims to assist consumers and their identify these costs. They will also carry out families in finding trusted, accredited a full benefit check and, if you want them to, financial advisers who understand assist you with claiming your full entitlement. financial needs in later life. Figures mentioned here may change over Web: the lifetime of this Directory. www.societyoflaterlifeadvisers.co.uk

Non-means tested care and The Money Advice Service support A free and impartial money advice service set up by the Government. Care provided by the NHS is free; for Tel: 0800 138 7777 example, services provided by a community Web: www.moneyadviceservice.org.uk or district nurse. Some people do not have to pay towards care services. For example, Further information on paying for care can aftercare services provided under section 117 be found beginning on page 40.

22 For assistance with finding care and support, call Care Choices on 0800 389 2077 Home care providers continued Home care providers Advertisers are highlighted

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Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs

Visit www.carechoices.co.uk for further assistance with your search for care 23 Your care is our priority! A 24 hour live-in Care Service as an alternative to residential care At Able Care we believe that people are happiest in the familiar surroundings of their own home. We can support you in maintaining your independence by providing a valuable alternative to residential care, whilst easing the reliance upon family, friends and neighbours.

Able Care can provide: ✔ Carers that you prefer We are committed to offering you What we offer? returning to you on a weekly and your family total peace of mind. • Domiciliary or live-in care or fortnightly basis ✔ Carers that can assist with All our one-to-one care staff • Personal Care receive full in house training and personal care have an enhanced police record • Medication ✔ Carers to help you with your check that meets CQC standards • Light cleaning/washing household needs before they can start working for us. ✔ Carers that can provide • Shopping support from companionship Depending on your needs, we can through to palliative care provide support from half an hour a • Assistance with daily day, to full live in care. routine Call Able Care on 01603 624135 For more information call us on 01473 719185 e: [email protected] or email us at [email protected] w: www.ablecareagency.co.uk www.angliacare.co.uk Sackville Place, 44/48 Magdalan Street, Norwich NR3 1JU

Care Choices Advert_201711_portrait_Layout 1 22/11/2017 09:13 Page 1

Finding it difficult to live alone? Christies Care can help you. Care and Nursing at Home

Christies Care are a family owned and run agency. We can provide long term live-in, respite, reablement and end Do you need a helping hand? of life care. If you are looking for an alternative to With a live-in carer, you have one-to-one help, letting you residential care or extra support for those lead the life you want. everyday tasks that are becoming difﬁcult You decide how you wish to live your life and our for you or a loved one – then we’re here to fully trained Carer will help you to achieve help in Suffolk from 30 minutes per week to your goals by giving you the levels of full-time live-in care. independence that you require. Our care teams have been providing www.christiescare.com award-winning quality home care since 1989 and can help with: personal care, Email: [email protected] housekeeping, help getting around or even Telephone: 01728 605107 to provide a break to an existing family Our offices are open from Monday member or care-giver. to Friday, 9.00am until 5.00pm, and a Duty Manager is available out of hours. R S Looking for care? For more information 0808 274 2935 www.helpinghands.co.uk

Member of the United Kingdom Home Care Association, Registered with the CQC Telephone calls are recorded for information and training.

24 For assistance with finding care and support, call Care Choices on 0800 389 2077 Home care providers continued Advertisers are highlighted

BLUEBIRD CARE (NEWMARKET AND FENLAND) CAREWATCH (IPSWICH) Bury St Edmunds Ipswich Tel: 01638 718855 OP D PD MH SI YA Tel: 01473 216112 OP D PD LDA MH SI YA AD BRETT LEE TRUST, THE CARING FOR YOU HOME SERVICES LTD Ipswich Sudbury Tel: 01473 251010 LDA Tel: 01787 372131 OP D YA BRIARCARE RECRUITMENT AGENCY LTD CARING FOREVER LTD Acton Beccles Tel: 01787 881185 OP D YA Tel: 01502 712088 OP D PD SI YA BRIARS RESIDENTIAL CARE HOME, THE CARING MOMENTS LTD Sudbury Lowestoft Tel: 01787 282249 OP D PD SI YA Tel: 01502 560055 OP D PD LDA SI YA AD BURY HOME CARE CARLTON HALL RESIDENTIAL HOME Bury St Edmunds Lowestoft Tel: 01284 758561 OP D PD LDA MH SI YA AD Tel: 01502 513208 OP D C F CONTACT AND SUPPORT SERVICES LTD CEPHAS CARE LTD Ipswich DOMICILIARY CARE AGENCY Tel: 01473 233994 PD LDA MH SI YA Ipswich CAMBRIDGE CARE COMPANY Tel: 01473 322600 OP D PD LDA MH SI YA AD Bury St Edmunds CHILDWICK HOUSE Tel: 01284 718626 OP D PD LDA SI YA Ipswich CAMBRIDGE CARE COMPANY Tel: 0247 643 8085 OP Newmarket CHOICES HEALTHCARE LTD Tel: 01638 561100 OP D PD LDA MH SI YA AD Ipswich CAMBRIDGE CARE COMPANY Tel: 01473 212120 OP D PD LDA MH SI YA AD – HAVERHILL Haverhill CHRISTIES CARE LTD Saxmundham Advert page 24 Tel: 01440 705589 OP D PD LDA MH SI YA Tel: 01728 605107 OP PD LDA MH SI YA AD CARE PARTNERSHIP (UK) LTD, THE – WAVENEY OFFICE CLARKECARE LTD Lowestoft Bury St Edmunds Tel: 01502 732658 OP D PD LDA SI YA Tel: 01284 365247 OP D PD SI YA CARE SIGNATURE CHRISTIAN HOMECARE CLECE CARE SERVICES LTD SERVICES LTD – IPSWICH BRANCH Ipswich Ipswich Tel: 07783 597254 D PD LDA MH SI Tel: 01473 358533 OP D PD LDA YA CARE YOUR WAY LTD (BURY) CLOVER Bury St Edmunds Ipswich Tel: 01284 756516 D PD LDA Tel: 07780 654367 LDA YA

Visit www.carechoices.co.uk for further assistance with your search for care 25 Home care providers continued

CONSENSUS (2013) LTD – REDAN STREET FOREST HOMECARE Ipswich SUFFOLK Tel: 01473 226399 PD LDA MH SI YA Sudbury Tel: 01787 463222 OP D PD LDA SI YA CONSENSUS COMMUNITY SUPPORT LTD – REDAN STREET FORGET ME NOT HOME SERVICES LTD Ipswich Hadleigh Tel: 01473 226399 PD LDA MH YA Tel: 01206 299145 OP D DEBEN VIEW FOUNTAIN OF HEALTH LTD Woodbridge Ipswich Tel: 01394 384565 OP D PD MH Tel: 01473 677618 OP D PD LDA YA DEBEN WILLOW CARE FRANTEC Aldeburgh Ipswich Tel: 01728 453677 OP D PD LDA MH SI YA Tel: 01473 604464 OP D PD LDA MH SI YA AD DISTRICT CARE LTD FUCHSIA HOMECARE Lowestoft BURY ST. EDMUNDS Tel: 01502 566544 OP D Bury St Edmunds Tel: 01284 728348 OP D PD LDA MH SI YA DIVINUS SUPPORT LTD Brandon FUCHSIA HOMECARE LTD Tel: 01842 813022 OP D PD LDA MH YA Ipswich Tel: 01473 233797 D PD LDA MH SI YA EAST OF ENGLAND HOMECARE CIC Ipswich FUN DOMICILIARY CARE AGENCY Tel: 01473 228877 OP PD SI YA Ipswich Tel: 01473 822699 LDA ELIMAY HOMECARE Ipswich HALES GROUP LTD – IPSWICH Tel: 07776 208462 OP PD MH YA Ipswich Tel: 01473 732126 OP D PD SI YA EMILY BRAY HOUSE Ipswich HALES GROUP LTD – LOWESTOFT Tel: 01473 720610 OP D PD MH Lowestoft Tel: 01502 530676 OP D PD MH SI YA FIRST PRIME CARE LTD Diss HAVERHILL COMMUNITY CARE LTD Tel: 01379 643879 OP PD LDA MH YA Newmarket Tel: 07379 007008 D PD LDA MH SI FITZROY SUPPORTED LIVING SUFFOLK HEADWAY SUFFOLK Bury St Edmunds Ipswich Tel: 01359 271229 OP LDA YA Tel: 01473 712225 OP D PD LDA MH YA FONJOCK’S SOCIAL WORK PRACTICE LTD HEATHCOTE HOUSE Bury St Edmunds Brandon Tel: 01284 764411 LDA MH YA Tel: 0247 643 8085 OP

26 For assistance with finding care and support, call Care Choices on 0800 389 2077 Home care providers continued Advertisers are highlighted See page 26 for the Service User Bands key

HERITAGE CARE AT HOME LTD (HCH) HOME INSTEAD SENIOR CARE Leiston Advert below (IPSWICH, WOODBRIDGE & FELIXSTOWE) Tel: 01728 833899 OP D PD SI YA Ipswich Tel: 01473 272301 OP D PD MH SI YA HIGH BANKS Eye HOUSING & CARE 21 – HOLM COURT Tel: 01379 388438 OP D PD Kesgrave Tel: 0370 192 4045 OP D PD MH SI HILLTOP HOUSE (DOMICILIARY CARE) HOUSING & CARE 21 – MERE VIEW Bury St Edmunds Stowmarket Tel: 01284 724979 OP YA Tel: 0370 192 4081 OP D PD LDA MH SI HOLMWOOD HOUSING & CARE 21 – OAK HOUSE RESIDENTIAL HOME Ipswich Bungay Tel: 0370 192 4390 OP D PD MH SI Tel: 01986 892561 OP D PD MH SI YA HOUSING & CARE 21 HOME FIRST HAVERHILL – PADDY GEERE HOUSE Haverhill Ipswich Tel: 01284 758561 OP D PD LDA MH SI Tel: 0370 192 4103 OP HOME FIRST MILDENHALL HOUSING & CARE 21 – SHEARMAN COURT Mildenhall Haverhill Tel: 01284 758561 OP D PD LDA MH SI YA AD Tel: 0370 192 4015 OP D PD LDA MH SI

A quality service delivered by professionals who care.

We believe that in order to choose the care solutions that are right for you we must work in partnership with you, your family and other relevant organisations. We can provide a range of services in your home to suit your needs.

Personal care Meal preparation Domestic services Medication supervision & Administering Shopping Sitting services Transport to appointments

Contact us now for more information T: 01728 833899 / 01502 532926 E: [email protected] Servicewww.heritagecareathome.co.uk OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs

Visit www.carechoices.co.uk for further assistance with your search for care 27 Home care providers continued

INROADS OPEN CARE MID SUFFOLK HOME FIRST Hadleigh Stowmarket Tel: 01473 826192 PD LDA SI YA Tel: 01449 742848 OP D PD LDA MH SI YA AD JAMIE CANN HOUSE MY CARE AT HOME LTD Ipswich Stowmarket Tel: 01473 710880 OP D Tel: 01449 763086 OP D PD LDA YA JANE BENNETT CARE SERVICES LTD NAS COMMUNITY SERVICES (EAST ANGLIA) Bury St Edmunds Mildenhall Tel: 01638 717661 Tel: 01284 724603 OP D PD LDA L’ARCHE IPSWICH THE CORNERSTONE NAYLAND CARE AGENCY LTD Ipswich Stutton Tel: 01473 327925 Tel: 01473 216362 LDA OP D PD SI LEVINGTON COURT NOLEX CARE LTD Lowestoft Newmarket Tel: 01638 665492 Tel: 01502 500683 OP D PD MH OP D PD LDA MH SI YA LINK MEDICAL STAFFING SOLUTIONS LTD NORTH BAY HOME CARE HAVERHILL BRANCH Lowestoft Haverhill Tel: 01502 572917 OP D PD SI YA Tel: 0203 866 1182 OP D PD LDA MH SI YA NORWICH ROAD LOCUMS4CARE LTD Ipswich Ipswich Tel: 01473 747247 LDA YA Tel: 01473 381444 OP D PD LDA SI YA NURSE PLUS AND CARER PLUS (UK) LTD MARGERY GIRLING HOUSE Bury St Edmunds Felixstowe Tel: 01284 705528 OP D PD LDA MH SI YA AD Tel: 01394 285871 OP D PD MH SI OAK HOME CARE, 1 MARRAM GREEN Sudbury Lowestoft Tel: 01787 326555 OP D PD SI YA Tel: 01502 744362 OP D PD MH SI ONE TO ONE HOMECARE LTD – HEAD OFFICE MEARS CARE – STOWMARKET Bury St Edmunds Tel: 01502 585363 Stowmarket OP D PD LDA MH SI Tel: 01449 676440 OP D PD LDA MH SI YA AD ORBIT GROUP LTD Bury St Edmunds MENCAP Tel: 01284 705486 – EAST SUFFOLK DOMICILIARY CARE AGENCY OP Ipswich ORWELL MENCAP GENESIS Tel: 01473 564001 PD LDA SI YA Ipswich Tel: 01473 723888 MENCAP PD LDA – WEST SUFFOLK DOMICILIARY CARE AGENCY OXLIP HOUSE Bury St Edmunds Bury St Edmunds Tel: 07903 281530 OP LDA YA Tel: 01284 764864 OP

28 For assistance with finding care and support, call Care Choices on 0800 389 2077 Home care providers continued

PAPWORTH TRUST CENTRE WAVENEY, THE ROSE CARE SUFFOLK LTD Lowestoft Felixstowe Tel: 01502 574526 OP D PD LDA MH SI YA Tel: 01394 670281 OP D PD MH SI YA PAPWORTH TRUST, THE – IPSWICH ROYAL MENCAP SOCIETY Ipswich – DRUMMOND COURT Tel: 01480 357200 OP PD LDA MH Bury St Edmunds PARK MANOR Tel: 01284 767445 OP LDA YA Ipswich SAFE AND SOUND Tel: 01473 327005 OP D MH SI YA HOMECARE LTD PEPPERCORN HOUSE Ipswich Ipswich Tel: 07908 397349 OP D PD SI YA Tel: 01473 603850 OP D PD MH SI SANCTUARY HOME CARE LTD PITCHES VIEW – EXNING Reydon Exning Tel: 0345 601 0030 OP D PD MH Tel: 01638 578020 OP D PD LDA MH SI PNS DOMICILIARY SERVICES SANCTUARY SUPPORTED LIVING Bury St Edmunds – SUFFOLK DOMICILIARY CARE Tel: 07581 240741 OP D LDA MH YA Ipswich Tel: 01473 603133 POTSFORD CARE SERVICES LTD PD LDA SI YA Woodbridge SARAH’S CARERS Tel: 01728 748322 OP D PD LDA MH SI YA Woodbridge Tel: 01235 606200 PREMIER HEALTHCARE AGENCY OP D PD LDA SI YA Beccles SAVILE COURT Tel: 01502 711126 OP PD SI YA Felixstowe PREMIER HOMECARE EAST LTD Tel: 01394 284601 LDA Newmarket SECKFORD ALMSHOUSES Tel: 01638 668867 OP D PD MH YA Woodbridge PRESTIGE NURSING HALESWORTH Tel: 01394 386520 OP PD SI Halesworth SIMPLY TOGETHER LTD Tel: 01986 899075 OP D PD LDA MH SI YA AD Lavenham PRESTIGE NURSING IPSWICH Tel: 01787 333001 OP D PD MH SI YA Ipswich SOUTH SUFFOLK SUPPORTED LIVING Tel: 01986 899075 OP D PD LDA MH SI YA AD AND DOMICILIARY PRIMARY HOMECARE LTD Sudbury Ipswich Tel: 01787 464380 OP PD LDA YA Tel: 01473 833533 OP D PD LDA MH SI YA ST ELIZABETH QUALITY CARE HOMEGIVERS LTD CARE AGENCY Stowmarket Ipswich Tel: 01449 780480 OP D PD LDA SI YA Tel: 01473 707900 OP D PD LDA MH SI YA

Visit www.carechoices.co.uk for further assistance with your search for care 29 Home care providers continued

STEEPLE VIEW SWANN HOUSE Stowmarket Saxmundham Tel: 01449 678514 OP D LDA Tel: 01728 603916 OP D PD MH SI SUE RYDER – BIXLEY SYDNEY BROWN COURT Ipswich Hadleigh Tel: 01473 827040 Tel: 01473 295200 OP PD SI YA OP D PD SI SYGMACARE SUFFOLK COASTAL HOME CARE SERVICE Ipswich HOME FIRST Tel: 01473 719999 Saxmundham OP D PD MH SI YA Tel: 01728 652442 OP D PD LDA MH SI YA AD TIME2CARE (BSE) LTD Newmarket SUFFOLK HOME FIRST SOUTH Tel: 0333 121 2126 OP D PD LDA SI YA Ipswich TRINITY CARESTAFF SOLUTIONS LTD Tel: 01473 263271 OP D PD LDA MH SI YA AD Bury St Edmunds SUFFOLKHOMECARE Tel: 01284 701944 OP D PD MH SI YA Bury St Edmunds TRU CARE LTD Tel: 01284 702002 OP D PD MH SI YA Saxmundham Tel: 01728 603495 LDA UNITED RESPONSE – IPSWICH DCA Ipswich Live-in Care Tel: 01473 836160 PD LDA MH from £695 per week VANGE PLACE Haverhill Tel: 07817 975307 PD LDA YA VITAL HEALTHCARE SERVICES LTD Ipswich Tel: 01473 212089 OP D PD LDA MH SI YA VIVID COMMUNITY CARE LTD Colchester The alternative to Care Home admission. Tel: 0207 140 0112 OP LDA MH YA Live-in Care enables anyone with care needs to WAVENEY CARE LTD – 124 DENMARK ROAD continue living in their own home with a Lowestoft round-the-clock care worker. Tel: 01502 530380 OP D PD MH SI WAVENEY HOME FIRST Lowestoft Tel: 01502 448709 OP D PD LDA MH SI YA AD WELLBEING CARE SUPPORT SERVICES 08000 121 247 | www.liveincare.info Lowestoft Tel: 01502 446600 OP D LDA YA

30 For assistance with finding care and support, call Care Choices on 0800 389 2077 Home care providers continued See page 30 for the Service User Bands key

WEST DOMICILIARY YOUR CARE AND SUPPORT LAVENHAM Bury St Edmunds Sudbury Tel: 01284 718741 OP PD LDA YA Tel: 07584 906053 OP D MH SI YA WEST SUFFOLK HOSPITAL YOUR CARE AND SUPPORT SUFFOLK Bury St Edmunds Woodbridge Tel: 01284713538 OP D PD LDA MH SI YA AD Tel: 07584 906053 OP D PD MH YA WESTMINSTER HOMECARE LTD (IPSWICH) YOUR LIFE (IPSWICH) Ipswich Ipswich Tel: 01473 226868 OP D PD LDA MH SI YA AD Tel: 01473 221505 OP WILLIAM WOOD HOUSE YOURLIFE (BURY) Sudbury Bury St Edmunds Tel: 01787 311940 OP D PD MH Tel: 01284 760489 D PD SI

Housing with care

Housing with care combines independent private landlord, a housing association, a living in a home with security of tenure, local authority or a charity may own the along with care services arranged according property. to need. Schemes may be run by housing associations, the local authority, voluntary Supported Living refers to the way in which organisations or private companies. accommodation and support are organised, Properties may be available for rent, mixed rather than the amount of support. This tenure or to purchase. will be tailored to individual need and can include access to support 24-hours a day Supported Living if assessed as necessary, although many people do not require this – particularly with Supported Living is a term generally used to the use of assistive technology (discussed describe situations in which people (often further on page 12). adults with a learning disability or mental health condition) rent their home, and To find a Supported Living scheme near their personal care or support is arranged you, go to www.suffolk.gov.uk/infolink separately. This means they can change and search ‘supported living’. their support without having to move, or move and take the same support with them. Shared Lives People have greater security of tenure, and can claim a wider range of welfare benefits Shared Lives is a care service for adults with than in residential care. learning or physical disabilities and for older people. It is family-based care provided by Supported Living can be delivered in a individuals and families. range of settings, including individual flats or houses, clusters of self-contained flats Shared Lives carers are local people recruited on the same site, shared accommodation, and trained to make sure they have the right and extra care housing. The individual, a qualities to provide care and support.

Visit www.carechoices.co.uk for further assistance with your search for care 31 Sheltered housing Extra care allows you to retain your own tenancy and have care services delivered, Sheltered (or retirement) housing is provided ensuring that you can remain safely in your by local authority housing departments and own self-contained accommodation. housing associations for older people who would like to remain independent but prefer To find out more about housing with care the added security and reassurance of a in your area, contact your district council. scheme manager and an alarm call service. Babergh and Mid-Suffolk A scheme manager is either based at the site Tel: 0300 123 4000 or visits regularly. Many sheltered housing Web: www.babergh.gov.uk schemes also have communal lounges, laundry facilities, lifts, door entry systems Forest Heath District and and specially-adapted facilities. St Edmundsbury Tel: 01638 719345 or 01284 757178 Email: Extra care housing [email protected] Web: www.westsuffolk.gov.uk Extra care housing is similar to sheltered schemes, with self-contained Ipswich accommodation together with some Tel: 01473 433370 communal facilities. In an extra care scheme, Web: www.ipswich.gov.uk instead of low-level support traditionally provided by wardens in sheltered schemes, East Suffolk higher levels of care and support are Tel: 01502 523480 provided on site by a designated team of Email: [email protected] care workers, who can be available 24-hours Web: www.eastsuffolk.gov.uk a day.

Specialist services

Learning disability

If you are living with a learning disability in Suffolk, you should contact your local council for support. They might be able to signpost you to local services and assess your needs in case they can help you.

The council aims to keep people independent If your needs are such that you require in their own homes wherever possible, but if support in a care home, this Directory you need to move somewhere with care and contains a list of all care homes in Suffolk. support, you might like to consider a housing Any learning disability providers are denoted with care scheme, see page 31. with LDA.

32 For assistance with finding care and support, call Care Choices on 0800 389 2077 You may also find the organisations listed mental health and emotional issues, such here useful. as low mood, depression or stress. Tel: 0300 123 1503 Suffolk Infolink Web: www.wellbeingnands.co.uk Contains a list of local services for people with learning disabilities in Suffolk. Suffolk MIND Web: www.suffolk.gov.uk/infolink Provides support to people with mental health needs and offers one-to-one Mencap counselling, courses, peer support Supporting people with learning and more. disabilities to feel valued equally, listened Tel: 0300 111 6000 to and included. Email: [email protected] Tel: 0808 808 1111 Web: www.suffolkmind.org.uk Email: [email protected] Web: www.mencap.org.uk Cruse Suffolk Helps people in Suffolk who have been Scope bereaved. Offers free, impartial and expert Web: www.suffolkcruse.co.uk information, advice and support to disabled people and their families, Ipswich 9.00am to 5.00pm weekdays. Tel: 01473 230888 Tel: 0808 800 3333 Email: [email protected] North Suffolk Web: www.scope.org.uk Tel: 01502 722234

Mental health Suffolk Coastal Tel: 01394 670770 If you are worried about your mental health, it’s important to remember that you aren’t West Suffolk alone. Lots of people have issues with their Tel: 01284 767674 mental health and there’s help and advice available in Suffolk to support you. Relate Norfolk and Suffolk Supports people who have had a change Your GP should be your first point of contact to their relationships, whether with family if you want confidential advice or services, or partners. or you can contact one of the organisations Tel: 01473 254118 listed here for free help and support. Web: www.relate.org.uk/norfolk-suffolk

Suffolk Libraries Physical disability Offers a mental health and wellbeing service for Suffolk residents. If you have a physical disability or a long- Web: www.suffolklibraries.co.uk/health term illness, Adult Social Care and other organisations in the independent and Norfolk and Suffolk Wellbeing Service not-for-profit sectors may be able to Provides support for people with common signpost you to, or provide you with, a

Visit www.carechoices.co.uk for further assistance with your search for care 33 range of services to help you live as For more information, contact Sensing independently as possible. There are also Change. services available to support someone who Stone Lodge Community Centre, may be your carer. Hawthorn Drive, Ipswich IP2 0QY Tel: 01473 260030 Sensory services Text: 07739 249056 Minicom: 01473 711825 Sensing Change works in Suffolk to assess Email: [email protected] people’s sensory needs. It also offers other Web: www.sensingchange.org.uk services, including: • registration of any sensory loss; Advocacy • rehabilitation to help you develop daily Advocates can give advice, support and living skills; information to people of any age. They • daily living equipment, including help you to voice your concerns and guide demonstration and advice; you through difficult or challenging times. You should consider using the services of an • training to help you remain independent; advocate if you feel unsure or concerned and when you are faced with making an • advice and information. important decision about your care.

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34 For assistance with finding care and support, call Care Choices on 0800 389 2077

available from £xx per day • Short or Long Term Hire • Vehicle Sales • Aftercare • Service Advocates are not there to tell you what to write down your preferences and priorities for do or to make decisions for you, but to help care at the end of life. you express your views and make your own decisions. Councils are obligated to provide an It is also important to know that all health advocate to you if you need one at any stage and social care staff must be trained in of your care and support planning with them. communication regarding end of life care and will be trained in assessing the needs of Total Voice Suffolk individuals and carers. Tel: 01473 857631 Email: [email protected] It is worth asking care providers whether they Web: www.totalvoicesuffolk.org are working towards The Gold Standards Framework. This can be used in various Planning for end of life settings, for example hospitals, primary care and care homes, to improve the co-ordination Although the subject of dying is often painful and communication between different to contemplate, planning for the end of life organisations involved in providing care for can be a good way to share your wishes and someone near the end of their life. help your family to know what you would like. Good planning for all your needs should mean Planning for your funeral that you can convey your wishes, including While you are thinking about the future, where you would like to die if you choose. You you may want to consider writing down may wish to remain in your own home or care your wishes for your funeral. This can help to home in your last days and not be admitted alleviate pressures on your family. They may to hospital. appreciate knowing your wishes and that they can make sure they are considered at your When choosing a service, you should consider funeral. By detailing your wishes, your family its end of life care philosophy and policies. can be comforted by the fact that they don’t Enabling people to die in comfort and with need to make all the decisions about what you dignity is a core part of providing care. The would have liked or wonder whether they are way care professionals approach the process making the right choices. Things to consider will be incredibly important for you, your family are included in ‘My Funeral Wishes’, a form produced by Dying Matters and the National and carers. Association of Funeral Directors. Visit www. dyingmatters.org/page/my-funeral-wishes The service should have an open approach to end of life care. It should initiate conversation You do not have to instruct a funeral director, with you and your family and work with your but if you do, ensure that the director you GP to ensure your needs and wishes are choose is a member of the National discussed and planned for. An end of life care Association of Funeral Directors or The plan should also be drawn up, as it is vital to National Society of Allied and Independent establish your preferences and choices. Funeral Directors. These associations have strict guidelines that members must adhere to. You could use the Preferred Priorities for Care (PPC) document to help with outlining your See page 65 for details of organisations wishes. The PPC document is designed to help that may be able to help you plan for the you prepare for the future and gives you an end of your life or your funeral. opportunity to think about, talk about and

Visit www.carechoices.co.uk for further assistance with your search for care 35 Care homes

All care homes and agencies providing care change over the lifetime of this Directory, at home in England must be registered with check with Adult Social Care. the independent regulator, the Care Quality Commission (CQC). The CQC inspects For help with finding care homes and care every care home and home care agency, homes with nursing in your area, call publishing a report along with a rating. CQC this Directory’s independent service on quality ratings must be displayed at the 0800 389 2077. operator’s premises and on its website. You can also find inspection reports and ratings Activities in care homes for all services on the CQC’s website (www.cqc.org.uk). The word ‘activity’ can imply many different things but, in the context of a care home, it Types of care home should mean everything a resident does from when they open their eyes in the morning Care homes (personal care only) until they go to sleep at night. If you need someone to look after you 24-hours a day, but don’t need nursing Activities should stimulate residents care, a care home offering only personal emotionally, physically and mentally and, care may be the best option. Personal care in a good care home, should encompass all includes bathing, feeding, dressing and aspects of daily life. help with moving. It is a good idea to have a needs assessment before you choose a They can range from choosing what to wear, care home to ensure it is the best way to to helping with tasks around the home or meet your needs, see page 12 for more on garden, to listening to the radio or joining in assessments. with an art or exercise class.

Care homes with nursing Above all, activities provide a point of A care home with nursing provides the same interest, fun and challenge to each day. They care and support as a care home offering should enable people to participate in daily personal care, but with 24-hour nursing staff life, be engaged and maintain hobbies or on hand. If you think you may need nursing activities they have enjoyed throughout their care in a home, you will need to be visited life, as well as offering the opportunity to try by a social worker or a care manager to work something new, if they wish. out what care you will need. This visit might be in your own home, or in hospital if you’ve Lots of care homes now employ a dedicated been ill, or in a care home. You will be fully activity co-ordinator. What they do and how involved in planning for your care needs. they do it varies from one home to another. Increasingly, they are fully integrated into If, after a needs assessment, a care home the staff team, play a key part in developing providing nursing care is the best solution for care plans and ensure that all staff you, a social worker will give you information appreciate the part they play in delivering to help you find a home which meets your high-quality activity provision. care requirements. The cost of the nursing care part of your fees may be paid by Ensure you speak to any potential providers the NHS to the home directly: the current about the activities they provide in their care amount is £155.05 per week. This figure may home.

Home 1 Fees per week Quality rating* Home 2 £ £ Home 3 £

We suggest that you take paper with you when visiting care homes so that you can make notes.

Staff Personal preferences

What is the minimum number of Is the home too hot/cold? Can you staff that are available at any time? control the heating in your room? Are staff respectful, friendly and polite? Is the décor to your tastes?

Do staff have formal training? Are there restricted visiting hours? Are the staff engaging with residents? Is there somewhere you can go to be alone? Activities Does the home feel welcoming? Can you get involved in activities you Catering enjoy? Is there an Activities Co-ordinator? Can the home cater for any dietary requirements you may have? Does the home organise any outings? Does the menu change regularly? Are residents escorted to appointments? Can you eat when you like, even Do the residents seem entertained? at night? Does the home have a varied Can you have food in your room? activities schedule? Is there a choice of food at mealtimes? Life in the home Is alcohol available/allowed if you want it? Is the home adapted to suit your needs? Can visitors join you for meals? Can you bring your own furniture? Fees Are there enough plug sockets in the rooms? Do your fees cover all of the services and activities? Are there restrictions on going out? Are fees likely to change regularly? Is there public transport nearby? Is the notice period for cancellation of

Does the home provide any transport? the contract reasonable?

Can you make/receive calls privately? Could you have a trial period? Can you decide when to get up and Can you keep your room if you go go to bed? into hospital? Does the home allow pets? Can you handle your own money? *See page 44.

Visit www.carechoices.co.uk for further assistance with your search for care 37 Care homes and dementia

A good care home will follow the concept of a person-centred approach to care for people with dementia. This means that the unique qualities and interests of each individual will be identified, understood and accounted for in any care planning.

The person with dementia will have an assessment and an ongoing personalised care plan, agreed across health and social care. This should identify a named care co-ordinator and addresses their individual needs. attitude and skills of the manager and the staff. Do they provide an environment that They must also have the opportunity to enables a person with dementia to exercise discuss and make decisions, together with choice and personal preferences even in the their carers, about the use of advance later stages of the condition? Who is the statements, advance decisions to refuse person in charge of championing dementia treatment, Lasting Powers of Attorney care best practice in the home? Further and Preferred Priorities of Care. For more questions to consider are included in the information on these, see pages 43 and 35. residential dementia care checklist on page 39. It is important that care and support options are tailored to the needs of the individual. Design and technology Make sure staff know the person you care The design of a care home specialising in for by providing life story books, telling staff dementia needs to be based on small group about their likes and dislikes and providing living, preferably with accommodation belongings that bring comfort and have on one level and with opportunities to go meaning for them. in and out of the building within a safe environment. Within the home, much is down to the Plenty of natural light and an easy way of finding one’s way around the building SEARCHING FOR CARE and grounds are essential for minimising OPTIONS IN YOUR AREA? disorientation. www.carechoices.co.uk Staff training

• find care providers quickly and easily Dementia-specific training is essential to • search by location and care need ensure that care home staff understand • information on care quality how best to support and care for people • links to inspection reports • additional care provider information, with dementia. Ask to speak with the photos and direct website links Dementia Champion and question the • brochure requests placement if the home does not have a Developed by the publisher of this Directory specific Dementia Lead.

Home 1 Fees per week Quality rating*

Home 2 £ £ Home 3 £

We suggest that you take paper with you when visiting care homes so that you can make notes. Please use this checklist in conjunction with the care homes checklist on page 37.

Design Health

Are there clear signs throughout Can residents get help with eating the home? and drinking? Has the home been designed or How often does the home review adapted for people with dementia? residents’ medication? Are the home and grounds secure? Does the home offer help if a resident needs assistance taking Are there prompts outside the medication? residents’ rooms to help people identify their own? Do GPs visit the home regularly?

Is the décor familiar to your loved one? Staff Choices Are staff trained to identify when a resident might be unwell? Do residents get choice in terms of what they wear each day? Are staff trained to spot when someone needs to go to the toilet? Are residents encouraged to be independent? Do the staff have any dementia specific training/experience? Can residents decide what to do each day? Will your loved one have a member of staff specifically responsible for Can residents have a say in the décor their care? of their room? Approach to care Activities Does the home follow a specific Are residents able to join in with approach to dementia therapy, for household tasks like folding washing? example, validation therapy? Are there activities on each day? Will the home keep you informed Can residents walk around outside on about changes to your loved one’s care? their own? Does the home have a specific Are residents sitting in front of the TV approach to end of life care? or are they active and engaged? Does the home keep up to date with Are there rummage boxes around? best practice in dementia care? *See page 44.

Visit www.carechoices.co.uk for further assistance with your search for care 39 Paying for care

When a local authority provides or arranges If you are eligible for support from the services for you, you may be asked to council and you are moving into a care contribute towards the cost of care at home or care home with nursing, you will home or in a care home, depending on your be given a choice of homes that charge the personal circumstances. amount the council would usually pay for someone with your needs. If the home you Financial assessment choose charges a fee in excess of the local authority’s funding limit, you will need to To determine whether or not you will need find someone else to meet the additional to contribute towards the cost of your amount. This is often referred to as a ‘third support, the council will conduct a financial party payment’ or ‘top-up’ (explained further assessment. This will look at your capital, on page 41). savings and income. Most people are likely to have to contribute something towards the Running out of money cost of their care. The value of your home is included as part of your capital in this If your capital and savings are likely to reduce assessment if you are moving into residential to £23,250 through payment of care home care, except in limited circumstances. It is not fees, you must let the council know well in included if you are receiving care in your own advance. It must undertake an assessment of home. If you choose not to have a financial your circumstances before deciding if it will assessment, you will be responsible for make a contribution. paying the full cost of your care and support. If you become eligible for the council’s If you have capital and savings of less than support with funding your care, and the £14,250, you may be asked to contribute home you are living in charges more than the part of your income and the local authority council’s fee levels, you must find someone may meet the shortfall. to help pay the difference. This is known as a ‘top-up’ or ‘third party payment’, see If you have capital and savings between page 41 for more information. If funds for a £14,250 and £23,250, you are likely to have top-up are not available, you will need to find to contribute towards the cost of your care. accommodation which can meet your needs You may need to contribute part of your at the local authority fee level. income, and a sliding scale operates whereby you contribute £1 for each £250 you have in Understanding your rights before moving capital and savings above the lower figure. into care is essential. There are a number of financial products and specialist companies If your capital and savings amount to more that may be able to help. It is important to than £23,250, you will likely have to pay the seek independent financial and legal advice full cost of your care yourself. However, you before committing yourself to anything. See are still entitled to an assessment of your page 42 for more information. needs by the council and you may be able to get some support with funding your care, see Non-means-tested support page 41. Some support may be available to you These figures may change during the lifetime without the council needing to look into your of this Directory. finances.

40 For assistance with finding care and support, call Care Choices on 0800 389 2077 Benefits Twelve-week property disregard Attendance Allowance and Personal If your former home is included in your Independence Payments are non-means- financial assessment but your other capital tested, non-taxable benefits from the and savings are less than £23,250, and your Department for Work and Pensions. There income is not enough to meet your care are different rates depending on the level of home fees, the council may share the cost your needs. Everyone who needs care should of the first twelve weeks of permanent care, consider claiming these benefits, however, provided it agrees that care is needed. they will not be paid if you are, or become, a permanent resident in a care home. Deferred Payment Agreements After the twelve-week property disregard If you are entitled to the mobility period, you may be offered a Deferred component of Personal Independence Payment Agreement. This allows you to Payment, this payment will not stop once delay selling your former home during your you are in a care home and is not included in lifetime. Any fees paid by the council will be your financial assessment. charged against the value of your home, and must be repaid once the house is sold You may also want to consider applying for or from your estate. Interest is payable Universal Credit (if you are under pension throughout the period of the loan and there age) or Pension Credit (if you are over is also a one-off fee to join the scheme which pension age). covers all legal and administrative costs for the lifetime of the loan. NHS Continuing Healthcare NHS Continuing Healthcare is fully-funded The council may limit the amount of the care and support, provided and paid for by loan, depending on the equity in your the NHS. To be eligible, your needs must be property. primarily health-related and are likely to be severe. If you are eligible for NHS Continuing NHS Nursing Care Contribution Healthcare, you can receive the services in Whether you are a temporary or permanent any setting, including your own home or in resident, if you live in a care home that a care home. The NHS will pay if you need provides nursing care, you may be entitled healthcare from a community nurse or a to a non-means-tested Registered Nursing therapist as well as personal care to help you Care Contribution (sometimes referred to as at home. Funded Nursing Care) towards the cost of your nursing care. This is paid directly to the Self-funding your care home.

Paying for care can be an expensive and Third party payments long-term commitment, so the council strongly recommends that you seek If you are eligible for the council’s support, specialist information and advice before you will be offered a choice of homes that entering into any arrangements. It is meet the local authority’s funding rates. If important that you seek specialist advice you decide to live in a more expensive home from appropriately qualified and regulated and someone is able to make an additional financial advisers, see page 42 for suggested payment for you, they will have to pay the contacts. local authority the difference between its

Visit www.carechoices.co.uk for further assistance with your search for care 41 rate and the amount the home charges. This Seeking financial advice additional payment is called a ‘top-up’ or ‘third party payment’. Planning for your future care and support needs can be complicated and funding care You are not allowed to make this additional can be expensive. Professional advice may be payment yourself, except in limited helpful in enabling you (and your family) to circumstances, so the responsibility usually identify the most suitable and cost-effective falls to a family member, friend or charity. solution.

Before anyone agrees to pay your top-up, Everyone is encouraged to seek unbiased, they should be aware that the amount expert advice from independent financial may increase, usually once a year, and advisers to help work out how to pay for they need to be confident that they can long-term care. Independent financial sustain the payments for as long as they advisers are regulated by the Financial are required. They will need to sign a Conduct Authority (FCA) and must take contract to confirm that they are able to shared responsibility for the suitability of do this. any product they recommend.

If the additional payments stop being paid Unlike advisers who are tied to particular for any reason, then you should seek help providers, specialist care-fees advisers can and advice from your council. You may have offer advice on products from across the to move to a cheaper home within the local whole market. authority’s funding levels. A list of independent financial advisers If you are already resident in a care home, who are accredited by the Society of and no top-up was required at the time Later Life Advisers can be found at you became a resident, the home may www.societyoflaterlifeadvisers.co.uk seek to introduce one at a later date, which or you can call 0333 202 0454. would need to be agreed first with the local authority. This may happen if a change to There is also a number of organisations that your arrangements is made at your request will provide free advice about funding care or with your agreement, for example you and support. These are a good place to start move to a nicer room. if you are looking for information and want to see what sort of options are available. It is important to note that councils have a duty to offer you a place at a home that accepts their funding rates. If no such place Age UK is available, a top-up should not be charged. Tel: 0800 678 1174 Web: www.ageuk.org.uk/moneymatters

Citizens Advice Bureau Web: www.citizensadvice.org.uk

Money Advice Service Tel: 0800 138 7777 Web: www.moneyadviceservice.org.uk

42 For assistance with finding care and support, call Care Choices on 0800 389 2077 Important information

Finding care options in your area

This Directory offers a telephone and website service allowing you to search by postcode or region for care homes, care homes with nursing and home care providers that meet your requirements across the country. Your search can be sent to you by post or email, or discussed with you over the telephone. The Court of Protection can issue Orders directing the management of a person’s If you are searching online, the results can property and financial affairs if they are be saved and emailed to others. You can also incapable of managing their own affairs view an electronic version of this Directory on and should they not have an LPA. The Court the site and have it read to you by using the procedure is presently very slow and the ‘Browsealoud’ function. fees are quite expensive so preparing an LPA is always advisable, providing you have Whatever your care needs, this Directory somebody sufficiently trustworthy to appoint and the Care Choices telephone and website as your attorney. service will be able to point you in the best An ‘advance directive’ allows you to direction, however you would like care communicate your wishes in respect of information presented. future medical treatment but it is not legally binding. You may instead wish to Please call 0800 389 2077 or visit make a living will, properly known as an www.carechoices.co.uk ‘advance decision’, setting out treatment that you do not want to receive in specified How solicitors can help circumstances, which would legally have to be followed, even if you die as a result. A solicitor can give you impartial advice about wills, gifts, estate planning and Powers Any proposed gift out of your estate needs of Attorney. Some can also offer guidance careful consideration of the benefits, risks on immediate and long-term care plans, and implications, particularly on any future ensuring (if applicable) the NHS has made liability for care costs or tax liability. the correct contribution to your fees. If you don’t have your own solicitor, ask Lasting Powers of Attorney (LPAs) allow family or friends for their recommendations. you to appoint someone you trust to make Contact several firms, explain your situation decisions about your personal welfare, and ask for an estimate of cost and an idea including healthcare and consent to of timescales involved. Many firms will make medical treatment, and/or your property home visits if necessary and will adapt their and financial affairs. An LPA is only valid communications to meet your needs. It’s once registered with the Office of the Public important to find a solicitor who specialises Guardian. It allows a person of your choice in this area of the law. The Citizens Advice to make decisions on your behalf at a time Bureau offers an advice service and will be when you may be unable. able to recommend solicitors in your area.

Visit www.carechoices.co.uk for further assistance with your search for care 43 Comments, compliments and write to Suffolk County Council Complaints complaints Team, Endeavour House, 8 Russell Road, Ipswich IP1 2BX. You should feel able to complain about any If you have been unable to resolve your aspect of your support which affects your complaint, you can contact the Local happiness or comfort. This might be anything Government Ombudsman on 0300 061 from the way you are treated by staff to 0614 and ask them to assist you. The the quality of the food you are served. You Local Government Ombudsman looks at should also feel free to make comments and complaints about councils and some other suggestions about possible improvements to authorities and organisations, including adult your surroundings and the services provided. social care providers (such as care homes and home care providers). It is a free service. Its Making a complaint should not be made job is to investigate complaints in a fair and difficult for you and should not affect the independent way. standard of care that you receive whether in your own home or in a care home or care Inspecting and regulating care home with nursing. Care services are required under national essential standards of quality services and safety to have a simple and easy to use Health and social complaints procedure. care services must be registered to If you are concerned about the care that you, show that they meet a set of standards. a friend or a relative are receiving, it makes sense to speak to the manager of the service The Care Quality Commission (CQC) is the about your concerns before you take any independent regulator of health and social further action. The problem may be resolved care in England. It registers care providers quite easily once they are made aware of and inspects and rates services. When things it. However, if you need to make a formal go wrong, the CQC can also take action to complaint, you should initially contact the protect people who use services. registered owners of the service. They have a duty to respond to any complaints made. After an inspection of a care home or home care agency, the CQC publishes a report of If you have a complaint about a breach of what it found. The report looks at how well regulations, contact your local office of the the service meet the CQC’s five key questions: Care Quality Commission (see adjacent for Is the service safe? Effective? Caring? more information about the CQC). Responsive to people’s needs? Well-led?

If your local authority has arranged and funded a place for you in a care home or has contributed to a home care service, another option is to speak to your social care department. You can complete a form online (visit www.suffolk.gov.uk and search ‘complaints’) or call 0345 266 1821, email [email protected] or

44 For assistance with finding care and support, call Care Choices on 0800 389 2077 Each care home and home care agency will get an overall rating of outstanding, good, requires improvement or inadequate. It will also get ratings for each key question. The ratings mean you can easily see where a service is performing well, and where it needs to improve.

It’s always a good idea to check inspection reports and ratings when choosing a care service. You can find reports and ratings You should seek further advice before making on the CQC’s website (www.cqc.org.uk). your decision. Care providers must also display their latest rating at their premises and on their For help finding care providers in Suffolk website. and other regions, contact this Directory’s phone service on 0800 389 2077 with You can also tell the CQC about your details of your requirements. experiences of care – good or bad. It can use your information to see where it should Protecting vulnerable adults inspect next, and what to look out for when it does. If you want to share your experience of Vulnerable adults may experience abuse, care, visit www.cqc.org.uk/share neglect and worse. A vulnerable adult is a person aged 18 years or over who may Tel: 03000 616161 be unable to take care of themselves or Email: [email protected] protect themselves from harm or from Web: www.cqc.org.uk being exploited. Write to: The Care Quality Commission, Citygate, Gallowgate, What is adult abuse? Newcastle upon Tyne NE1 4PA Abuse is mistreatment that violates a person’s human and civil rights. The abuse Out-of-county care can vary from treating someone with disrespect in a way which significantly affects You can choose a care home outside your the person’s quality of life, to causing actual home county. You may want to be closer physical suffering. to friends, family members or you may want to relocate to another part of the It can happen anywhere – at home, in a country. care home or a care home with nursing, a hospital, in the workplace, at a day centre If your care home place is state-funded, or educational establishment, in supported speak to the local authority about who housing or in the street. is responsible for your care fees, especially if you choose a care home in another Forms of abuse could be physical, sexual, region. Any home you choose must be psychological, emotional or financial. It could suitable for your assessed needs and also cover the issues of modern slavery, self- comply with the paying authority’s terms neglect and institutional abuse – where the and conditions. abuse affects more than one person within

Visit www.carechoices.co.uk for further assistance with your search for care 45 an organisation and is not addressed by the 0808 800 4005 to talk things over first. If service’s management. immediate action is needed dial 999.

Who might be causing the abuse? You can also: The person who is responsible for the abuse • contact the Care Quality Commission may be known to the person abused and (CQC) on 03000 616161 if the vulnerable could be: adult is living in a registered care home, • a paid carer or volunteer; care home with nursing or receiving home care services; or • a health worker, social care or other worker; • let a public service professional, such as a social worker, community nurse, GP, • a relative, friend or neighbour; probation officer or district nurse know • another resident or service user; your concerns. They have responsibilities under the county’s adult protection • an occasional visitor or someone who is procedure and can advise you about what providing a service; or to do next. • someone who deliberately exploits vulnerable people. The Disclosure and Barring Service (DBS) There is a barring system for all those If you think someone is being abused, intending to work, or working with children call Customer First on 0808 800 4005. and vulnerable adults. Your concerns will be taken seriously and will receive prompt attention, advice and This service combines the criminal records support. You can also call the police on 101, checking and barring functions. For or 999 if it is an emergency. disclosure information and services, visit www.gov.uk/dbs If the abuse is also a crime such as assault, racial harassment, rape or theft you should Care home owners, home care agencies involve the police to prevent someone else and employment agencies that supply care from being abused. If the police are involved workers are required to request checks as Adult Social Care will work with them and part of a range of pre-employment checks, with you to support you. including disclosures from the DBS.

If you are worried about contacting the Care providers and suppliers of care workers police you can contact Customer First on are also required to refer workers to the DBS where, in their view, the individual has been guilty of misconduct that harmed or placed at risk of harm, a vulnerable adult. People who know they are confirmed on the list but seek employment in care positions will face criminal charges including possible imprisonment. It is also an offence for an employer or voluntary organisation to knowingly employ a barred person in a regulated activity role.

46 For assistance with finding care and support, call Care Choices on 0800 389 2077 Residential care in Suffolk

This Directory is divided into geographical Home care providers can be found on areas listed on this map. page 23.

St Edmundsbury Cathedral Flatford Mill, The Suffolk Broads

Lowestoft

Bungay Beccles Brandon

Halesworth Southwold Mildenhall Eye

Newmarket Bury St Edmunds Saxmundham Leiston Stowmarket

Needham Market Aldeburgh

Lavenham Woodbridge Haverhill Ipwsich Hadleigh Sudbury

Felixstowe

Ipswich waterfront Southwold pier

West Suffolk 48 Mid Suffolk 53 Coastal Suffolk 57

South Suffolk 51 Ipswich 55 Lowestoft & Waveney 59

Visit www.carechoices.co.uk for further assistance with your search for care 47 West Suffolk care homes

BEECHES RESIDENTIAL HOME, THE MARTINS, THE 39-43 High Street, Ixworth, Vinefields, Bury St Edmunds IP33 1YA Bury St Edmunds IP31 2HJ Tel: 01284 753467 OP D Tel: 01359 230773 OP D MEADOWS CARE HOME, THE CAMBRIDGE HOUSE Brybank Road, Hanchett Village, Haverhill CB9 7YL 11 Bryony Close, Haverhill CB9 9DJ Tel: 01440 712498 OP D PD Tel: 01440 704719 PD LDA YA MIDDLEFIELD MANOR CATHEDRAL VIEW The Street, Barton Mills, The Vinefields, Bury St Edmunds IP33 1YU Bury St Edmunds IP28 6AW Tel: 01284 765046 LDA Tel: 0117 974 8400 LDA CEDAR LODGE MONTANA RESIDENTIAL HOME Culford , Bury St Edmunds IP28 6DX East Barton Road, Great Barton, Tel: 01284 728744 OP Bury St Edmunds IP31 2RF Tel: 01284 787321 OP CROSSWAYS North Terrace, Mildenhall IP28 7AE NORTH COURT CARE HOME Tel: 01638 515556 LDA 108 Northgate Street, Bury St Edmunds IP33 1HS FORNHAM HOUSE Tel: 01284 763621 OP D PD YA RESIDENTIAL HOME Fornham St Martin, PINES, THE Bury St Edmunds IP31 1SR Culford Road, Fornham St Mary IP28 6TN Tel: 01284 768327 OP Tel: 01284 705062 LDA GRANGE RESIDENTIAL HOME, THE ROYAL MENCAP SOCIETY 30 Vinery Road, Bury St Edmunds IP33 2JT – DRUMMOND COURT Tel: 01284 769887 OP LDA YA Mill Road South, Bury St Edmunds IP33 3NN Tel: 01284 767445 OP LDA YA HAY WAIN, THE Brybank Road, Hanchett Village, ST PETER’S HOUSE Haverhill CB9 7YL 29 Out Risbygate Street, Bury St Edmunds IP33 3RJ Tel: 01440 712498 PD YA Tel: 01284 706603 OP D MH HILLCREST RESIDENTIAL HOME SWALLOWS RESIDENTIAL 14 Northgate Avenue, CARE HOME, THE Bury St Edmunds IP32 6BB Helions Bumpstead Road, Haverhill CB9 7AA Tel: 01284 760774 OP Tel: 01440 714745 OP D KINGFISHER HOUSE CARE HOME WILLOWS, THE St Fabians Close, Newmarket CB8 0EJ Corders Farm, Bury Road, Lawshall, Tel: 01638 669919 OP D Bury St Edmunds IP29 4PJ Tel: 01284 830665 OP MANSON HOUSE 111 Northgate Street, WINGS Bury St Edmunds IP33 1HP 17 The Grove, Beck Row, Mildenhall IP28 8DP Tel: 01284 753106 OP Tel: 01638 583934 D PD LDA MH SI YA

48 For assistance with finding care and support, call Care Choices on 0800 389 2077 West Suffolk care homes with nursing Advertisers are highlighted

ASHMORE NURSING HOME MABBS HALL CARE HOME Barningham Road, Stanton, 45 High Street, Mildenhall IP28 7EA Bury St Edmunds IP31 2AD Tel: 01638 712222 OP D Tel: 0151 549 2020 OP MEADOWS CARE HOME, THE BRANDON PARK RESIDENTIAL AND Brybank Road, Hanchett Village, NURSING HOME Haverhill CB9 7YL Brandon Country Park, Bury Road, Tel: 01440 712498 OP D PD Brandon IP27 0SU MILDENHALL LODGE Tel: 01842 812400 OP D PD St John’s Close, CLEVES PLACE Mildenhall IP28 7NX Advert inside back cover Cleves Place, Millfields Way, Haverhill CB9 0JB Tel: 0333 321 1971 OP D PD MH Tel: 0333 321 1985 NORTH COURT CARE HOME Advert inside back cover OP D PD MH 108 Northgate Street, CORNWALLIS COURT Bury St Edmunds IP33 1HS Hospital Road, Bury St Edmunds IP33 3NH Tel: 01284 763621 OP D PD YA Tel: 01284 768028 Advert below OP D PD PINFORD END HOUSE NURSING HOME DAVERS COURT Church Road, Hawstead, Shakers Lane, Bury St Edmunds IP32 7BN Bury St Edmunds IP29 5NU Tel: 0333 321 1982 Tel: 01284 388874 OP Advert inside back cover OP D PD MH RISBY HALL NURSING HOME EASTCOTTS CARE HOME WITH NURSING Hall Lane, Risby, Bury St Edmunds IP28 6RS Eastcotts Farm Cottage, Calford Green, Kedington, Tel: 01284 810921 OP D PD YA Haverhill CB9 7UN RISBY PARK NURSING HOME Tel: 01440 703178 OP D Hall Lane, Risby, Bury St Edmunds IP28 6RS GLASTONBURY COURT Tel: 01284 811921 OP D PD YA Glastonbury Road, Bury St Edmunds IP33 2EX Tel: 0333 321 1989 STOWLANGTOFT HALL NURSING HOME Kiln Lane, Stowlangtoft, Advert inside back cover OP D PD MH Bury St Edmunds IP31 3JY GRACEWELL OF KENTFORD Tel: 01359 230216 OP D Jeddah Way, Kennett, Newmarket CB8 8JY Tel: 01638 555090 Cornwallis Court, Bury St. Edmunds OP D PD SI Hospital Road, Bury St. Edmunds, IP33 3NH GROVE COURT We provide residential care, Beech Way, Woodbridge IP12 4BW nursing and dementia support. Tel: 01394 446500 OP T: 01284 768 028 E: cornwalliscourt@ KINGFISHER HOUSE CARE HOME rmbi.org.uk St Fabians Close, Newmarket CB8 0EJ www.rmbi.org.uk Caring is our way of life Tel: 01638 669919 OP D Company No. 1293566 | Charity No. 1163245

Service OP Older people (65+) D Dementia Suffolk Care PD Services Physical Directory advertdisability Oct 2017.indd LDA 1 Learning disability, autism 30/10/2017 10:43:27 User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs

Visit www.carechoices.co.uk for further assistance with your search for care 49 Your care, your home, your choice

Most people wish to look after their own daily needs but some may need more care than others. In all cases, to know that the utmost professional support is there at all times is greatly reassuring. Cotman House Felixstowe, IP11 7PU Offeringresidential care.

Hillside and Mellish House Sudbury, CO10 0EH Sister homes offeringresidential and residential dementia care. Rendlesham, Rendlesham, IP12 2TP Sometimes we all need Offeringresidential, nursing and dementia care. a helping hand 0808 223 5356 [email protected]

What do you think about this publication? Complete our short questionnaire www.carechoices.co.uk/reader-survey

50 For assistance with finding care and support, call Care Choices on 0800 389 2077 South Suffolk care homes Advertisers are highlighted

BARLEYCOMBE LODGE, THE Sudbury Road, Long Melford, Old London Road, Copdock, Ipswich IP8 3JD Sudbury CO10 9HE Tel: 01473 730245 D Tel: 01787 880203 OP YA MAGDALEN HOUSE CARE HOME BRETT VALE RESIDENTIAL HOMES LTD Magdalen Road, Hadliegh, Ipswich IP7 5AD Granary Barn, Sulleys Hill, Lower Raydon, Tel: 01473 829411 OP D Ipswich IP7 5QQ MELLISH HOUSE RESIDENTIAL HOME Tel: 01473 827497 PD LDA YA Kings Hill, Great Cornard, Sudbury CO10 0EH BRIARS RESIDENTIAL CARE HOME, THE Tel: 0808 223 5356 Advert page 50 OP D 23 Hunts Hill, Glemsford, Sudbury CO10 7RP NAYLAND HOUSE Off Bearstreet, Nayland, Colchester CO6 4LA Tel: 01787 282249 OP D PD SI YA Tel: 01206 263199 OP D YA BROOKWOOD MANOR Holbrook Hall Park, Little Waldingfield, RED HOUSE WELFARE & HOUSING Sudbury CO10 0TH SOCIETY, THE Meadow Lane, Sudbury CO10 2TD Tel: 01787 248062 D Tel: 01787 372948 OP CANTERBURY HOUSE Gallows Hill, Hadleigh, Ipswich IP7 6JQ SPRING LODGE Main Road, Woolverstone, Ipswich IP9 1AX Tel: 01473 824242 OP D Tel: 01473 780791 OP D CATCHPOLE COURT CARE HOME Walnut Tree Lane, Sudbury CO10 1BD ST FAITH’S VILLA Tel: 01787 882023 OP D 90 Queens Road, Sudbury CO10 1PG Tel: 01787 370036 LDA YA DELL, THE Cats Lane, Sudbury CO10 2SF ST JOSEPHS Tel: 01215 236596 OP LDA YA The Croft, Sudbury CO10 1HR Tel: 01787 888460 OP D DEVONSHIRE HOUSE High Street, Cavendish, ST MARYS Sudbury CO10 8AS Woodlands Road, Holbrook, Tel: 01787 283240 OP D Ipswich IP9 2PS Tel: 01787 283240 OP D GIRLING STREET 34 Girling Street, Sudbury CO10 1PG UPAYA ANANDA Tel: 01787 882082 LDA 9 Station Road, Hadleigh, Ipswich IP7 5JF Tel: 01473 822699 LDA HAZELL COURT Acton Lane, Sudbury CO10 1QN WATERFIELD HOUSE Tel: 01787 373542 OP D YA Grays Close, Hadleigh, Ipswich IP7 6AG Tel: 01473 829103 OP D PD SI HILLSIDE CARE HOME 20 Kings Hill, Great Cornard, WOLVES LODGE Sudbury CO10 0EH Ipswich Road, Hadliegh IP7 6BG Tel: 0808 223 5356 Advert page 50 OP Tel: 01473 826192 LDA

Visit www.carechoices.co.uk for further assistance with your search for care 51 South Suffolk care homes

LAXFIELD HOUSE NURSING HOME BRENT ELEIGH, NR LAVENHAM, SUDBURY, SUFFOLK

Situated in a quiet village location with beautiful gardens, offering residential and full nursing care for elderly people.

A highly trained team of nursing sisters and care staff provide excellent nursing.

A warm welcome is always extended to all visitors. All rooms are well appointed with en-suite facilities.

Nurse Call System, Passenger Lifts, Various Public Rooms.

This nursing home was established over 25 years ago by the current proprietor and family with ongoing input and management.

* Long or short term respite care available *

T: 01787 247340 / 495 E: [email protected]

Service OP Older people (65+)www.laxfieldhouse.co.uk D Dementia PD Physical disability LDA Learning disability, autism User Bands MHLaxfield Mental health House, SICundys Sensory impairmentLane, Brent YA Eleigh,Younger adultsSudbury, AD PeopleSuffolk who CO10 misuse alcohol9PL or drugs Member of the Registered Nursing Home Association South Suffolk care homes with nursing Advertisers are highlighted

CATCHPOLE COURT CARE HOME LAXFIELD HOUSE Walnut Tree Lane, Sudbury CO10 1BD Cundys Lane, Brent Eleigh, Tel: 01787 882023 OP D Sudbury CO10 9PL Tel: 01787 247340 Advert page 52 CHILTON CROFT NURSING HOME OP Newton Road, Sudbury CO10 2RN MELFORD COURT CARE HOME Tel: 01787 374146 OP D Hall Street, Long Melford, HADLEIGH HALL Sudbury CO10 9JA Friars Road, Hadleigh, Ipswich IP7 6DF Tel: 01787 880545 OP D MH Tel: 01502 502702 OP D PD MH ORWELL, THE HAZELL COURT Vicarage Lane, Wherstead, Acton Lane, Sudbury CO10 1QN Ipswich IP9 2AE Tel: 01787 373542 OP D YA Tel: 01473 602892 OP D PD

Mid Suffolk care homes

CHILTON COURT WESTHORPE HALL Gainsborough Road, The Street, Westhorpe, Stowmarket IP14 1LL Stowmarket IP14 4SS Tel: 01449 675320 OP Tel: 01449 781691 OP D COMBS COURT WOODFIELD COURT Edgecomb Road, Stowmarket IP14 2DN 21 Temple Road, Stowmarket IP14 1AT Tel: 01449 673006 OP LDA YA Tel: 01449 614114 OP FINBOROUGH COURT YAXLEY HOUSE Pilgrims Way, Great Finborough, Church Lane, Yaxley, Eye IP23 8BU Stowmarket IP14 3AY Tel: 01379 783230 OP Tel: 0300 303 1450 OP D HILLCROFT HOUSE Finborough Road, Stowmarket IP14 1PW Tel: 01449 774633 OP D LIMES RETIREMENT HOME, THE Earlsford Road, Mellis, Eye IP23 8DY Tel: 01379 788114 OP D SHORT BREAK RESPITE UNIT 7a Finborough Road, Stowmarket IP14 1PN Tel: 01473 406777 LDA UVEDALE HALL RESIDENTIAL HOME Coddenham Road, Needham Market, See page 37 for a list of questions to ask Ipswich IP6 8AX when visiting care homes. Tel: 01449 722250 OP

Visit www.carechoices.co.uk for further assistance with your search for care 53 Mid Suffolk care homes with nursing Advertisers are highlighted

BARHAM CARE CENTRE LTD CHILTON MEADOWS CARE HOME Church Lane, Barham, Ipswich IP6 0PS Union Road, Onehouse, Stowmarket IP14 1HL Tel: 01473 830247 OP D PD SI Tel: 01449 798334 Advert below OP D PD BARKING HALL NURSING HOME DEPPERHAUGH, THE Barking, Needham Market IP6 8HJ Chickering Road, Hoxne IP21 5BX Tel: 01449 720793 OP Tel: 01379 384236 OP D YA BAYLHAM CARE CENTRE LTD HARTISMERE PLACE Upper Street, Baylham, Ipswich IP6 8JR Castleton Way, Tel: 01473 830267 OP D PD SI YA Eye IP23 7BH Advert inside back cover Tel: 0333 321 1988 OP D PD MH CEDRUS HOUSE Creeting Road East, Stowmarket IP14 5GD Advert inside back cover For a list of useful organisations operating in Tel: 0333 321 1987 OP D PD MH Suffolk, see page 62.

Bupa care homes For a choice of elderly care options in Suffolk

If you’re considering care for an elderly loved one, a warm, welcoming place close to family and friends means a lot. That’s why our choice of care homes in Suffolk could be something for you to think about. And, you don’t need to be a Bupa customer to stay with us.

To find out more, call our free Elderly Care Support Line seven days a week on 0808 256 1805 Lines are open seven days a week. For training and quality purposes, we may record or monitor calls. For Living

9977/OCT7 BPR 02640

54 For assistance with finding care and support, call Care Choices on 0800 389 2077 Ipswich care homes

ASHCOTT HOUSE ORMONDE CHRISTIAN HOME 12 Tokio Road, Ipswich IP4 5BE FOR THE ELDERLY Tel: 01473 273590 OP PD LDA MH YA 44 Westerfield Road, Ipswich IP4 2UT Tel: 01473 215073 OP BEECHLAWN RESIDENTIAL HOME Elton Park Hadleigh Road, PARK MANOR Ipswich IP2 0DG 21 Tuddenham Road, Tel: 01473 251283 OP D PD Ipswich IP4 2SN Tel: 01473 327005 BELSTEAD VILLA OP D MH SI YA 52 Belstead Road, Ipswich IP2 8BB PRINCE OF WALES HOUSE Tel: 01473 786620 LDA YA 18 Prince of Wales Drive, Ipswich IP2 8PY BETHESDA EVENTIDE HOMES Tel: 01473 687129 – IPSWICH OP D YA 59a Henley Road, Ipswich IP1 3SN SHAFTESBURY HOUSE Tel: 01473 211431 OP RESIDENTIAL CARE HOME BURGESS HOUSE 5 Cowper Street, Ipswich IP4 5JD 236 Felixstowe Road, Ipswich IP3 9AD Tel: 01473 271987 OP PD SI Tel: 01473 718964 LDA SHERRINGTON HOUSE CHRISSIAN RESIDENTIAL HOME LTD 71 Sherrington Road, 526-528 Woodbridge Road, Ipswich IP1 4HT Ipswich IP4 4PN Tel: 01473 464106 OP D YA Tel: 01473 718652 OP PD SI THORNBANK FAIRWAYS 6 Westerfield Road, Ipswich IP4 2UJ Fullers Field, Swan Lane, Westerfield, Tel: 01473 253346 OP D PD Ipswich IP6 9AX THURLESTON RESIDENTIAL HOME Tel: 01473 214966 OP LDA YA Whitton Park, Thurleston Lane, HAZELDELL RESIDENTIAL HOME Ipswich IP1 6TJ Elton Park, Hadleigh Road, Tel: 01473 240325 OP D PD Ipswich IP2 0DG WARREN HEATH Tel: 01473 252933 OP D RESIDENTIAL HOME LTD JEIAN CARE HOME 593-595 Felixstowe Road, 322 Colchester Road, Ipswich IP3 8SZ Ipswich IP4 4QN Tel: 01473 711264 OP Tel: 01473 274593 OP WESTERFIELD HOUSE CARE LTD MONTROSE HOUSE Humber Doucy Lane, 10 Renfrew Road, Ipswich IP4 3EZ Ipswich IP4 3QG Tel: 01473 710033 OP MH Tel: 01473 232974 OP D PD SI YA NORWOOD WISTERIA HOUSE 14 Park Road, Ipswich IP1 3ST 492 Nacton Road, Ipswich IP3 9QB Tel: 01473 257502 OP D Tel: 01473 726326 OP LDA YA

Visit www.carechoices.co.uk for further assistance with your search for care 55 www.parkviewcarehome.co.uk

– CARE HOME –

Park View is a state of the art, • State of the Art Development luxurious care home overlooking the • Residential, Nursing & Dementia Care • Private Dining/Hospitality Services magnificent gardens and grounds • Short & Long Term Care of Chantry Park near Ipswich. • Beautiful Accommodation Throughout • Individualised Care Plans Our philosophy is quite simple; to provide • Specialist Care Design Features the very highest standard of care and • Internet Wifi quality of life to each person at Park View. • Activities, Hobbies and Clubs We provide residential, nursing and specialist • Stunning Landscaped Gardens dementia care to elderly ladies and gentlemen, this full complement of services means To find out more about our that elderly residents changing needs can care home please contact Park View Care Home be met throughout their stay with us. Carol Rhind - Home Manager CQC overall rating

Freephone 0808 139 6020 October 2017 Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs park view care home, 1 chantry close, london road, ipswich ip2 oqr [email protected] Ipswich care homes with nursing Advertisers are highlighted

ANGLESEA HEIGHTS CARE HOME PRINCE GEORGE HOUSE Anglesea Road, Ipswich IP1 3NG 102 Mansbrook Boulevard, Tel: 01473 852805 Advert page 54 OP D Ipswich IP3 9GY Advert inside back cover Tel: 0333 321 1986 OP D PD MH ASTERBURY PLACE 76 Aster Road, Ipswich IP2 0NR SIDEGATE LANE NURSING HOME Tel: 0333 321 1990 248 Sidegate Lane, Ipswich IP4 3DH Advert inside back cover OP D PD MH Tel: 01473 274141 MH BELHAVEN SUE RYDER – THE CHANTRY 303 Belstead Road, Ipswich IP2 9EH Chantry Park, Hadleigh Road, Ipswich IP2 0BP Tel: 01473 603005 MH Tel: 01473 295200 OP D PD SI YA HANDFORD HOUSE CARE HOME WESTERFIELD HOUSE CARE LTD 27a Cumberland Street, Humber Doucy Lane, Ipswich IP1 3PA Ipswich IP4 3QG Tel: 01473 231111 OP D PD YA Tel: 01473 232974 OP D PD SI YA MONMOUTH COURT CARE HOME Monmouth Close, Ipswich IP2 8RS Tel: 01473 851469 OP D PD YA PARK VIEW CARE HOME 1 Chantry Close, Ipswich IP2 0QR Tel: 0808 139 6020 Advert page 56 OP D

Coastal Suffolk care homes Advertisers are highlighted

ABBEYFIELD DEBEN EXTRA CARE SOCIETY LTD BELLSTONE RESIDENTIAL CARE LTD Highlands, Fitzgerald Road, Woodbridge IP12 1EN 23-29 Beach Road West, Felixstowe IP11 2BL Tel: 01394 386204 OP Tel: 01394 278480 OP ALLONSFIELD HOUSE BRIERFIELD RESIDENTIAL HOME Church Farm, Campsea Ashe, Woodbridge IP13 0PX 58 High Road, Trimley St Mary, Felixstowe IP11 0SY Tel: 01728 747095 OP D YA Tel: 01394 283422 Advert below D

Tel: 01394 283422 Email: [email protected] www.jshealthcare.co.uk

Brierfield is set in the peaceful and historic village of Trimley St Mary in Felixstowe. The home is run by an experienced team who have remained at the home for many years. Brierfield treats every resident as if they were family and the home always keeps residents’ privacy and dignity intact. Carers are focused on making the home as user friendly as possible with lots of innovative Brierfield Residential Home ideas to help residents find their way around.

Visit www.carechoices.co.uk for further assistance with your search for care 57 Coastal Suffolk care homes continued Advertisers are highlighted

CONISTON HOUSE MAYNELL HOUSE 77 Orwell Road, Felixstowe IP11 7PY High Road East, Felixstowe IP11 9PU Tel: 01394 276201 OP D YA Tel: 01394 272731 OP COTMAN HOUSE MERRYFIELDS Garfield Road, Felixstowe IP11 7PU 7 Mill Lane, Felixstowe P11 7RL Tel: 0808 223 5356 Advert page 50 OP D PD SI Tel: 01394 285528 OP D FIRS RESIDENTIAL HOME, THE PADDOCKS, THE 186 Grange Road, Felixstowe IP11 2QF Church Road, Weybread, Diss IP21 5TR Tel: 01394 283278 OP D Tel: 01379 852415 LDA FOXGROVE RESIDENTIAL HOME PARK HOUSE High Road East, Felixstowe IP11 9PU 72 Constable Road, Felixstowe IP11 7HW Tel: 01394 274037 OP Tel: 01394 284021 MH GARRETT HOUSE RESIDENTIAL HOME SILVERDALE RESIDENTIAL HOME 43 Park Road, Aldeburgh IP15 5EN 8 Buregate Road, Tel: 01728 453249 OP D Felixstowe IP11 2DE Tel: 01394 278424 GLEBE HOUSE RETIREMENT HOME OP PD LDA MH SI YA Rectory Road, Hollesley, SMYTH HOUSE Woodbridge IP12 3JS 106 High Street, Leiston IP16 4BZ Tel: 01394 410298 OP D PD MH SI YA Tel: 01728 831373 OP JUBILEE HOUSE WESTCLIFF CARE HOME, THE Seckford Street, Woodbridge IP12 4NB 51 Leopold Road, Felixstowe IP11 7NR Tel: 01394 382399 OP PD SI Tel: 01394 285910 OP D KESGRAVE BUNGALOW WHITE GABLES RESIDENTIAL CARE HOME 11 Edmonton Close, Kesgrave, 16 Stanley Road, Felixstowe IP11 7DE Ipswich IP5 1HD Tel: 01394 282620 OP Tel: 01473 406777 LDA WOODBRIDGE LODGE LEISTON OLD ABBEY RESIDENTIAL HOME RESIDENTIAL HOME Leiston IP16 4RF 5 Burkitt Road, Woodbridge IP12 4JJ Tel: 01728 830944 OP D Tel: 01394 380289 OP

Coastal Suffolk care homes with nursing

ALDRINGHAM COURT BROAD ACRES Aldeburgh Road, Aldringham, Leiston Road, Knodishall, Leiston IP16 4QF Saxmundham IP17 1UQ Tel: 01728 832191 OP Tel: 01728 830562 OP D ALICE GRANGE BUCKLESHAM GRANGE St Isidores Way, Ropes Drive, Kesgrave, 141 Bucklesham Road, Purdis Farm, Ipswich IP5 2GA Ipswich IP3 8UB Tel: 01473 877490 Advert page 61 OP D PD YA Tel: 01473 237338 OP D

58 For assistance with finding care and support, call Care Choices on 0800 389 2077 Coastal Suffolk care homes with nursing continued Advertisers are highlighted

CHANTRY HOUSE RESIDENTIAL AND MONTAGUE ROAD NURSING HOME NURSING HOME 14 Montague Road, Chantry Road, Saxmundham IP17 1DJ Felixstowe IP11 7HF Tel: 01728 603377 OP D PD MH SI Tel: 01394 670111 MH FOXEARTH LODGE NURSING HOME OAKWOOD HOUSE RESIDENTIAL AND Little Green, Saxtead, Woodbridge IP13 9QY NURSING HOME Tel: 01728 685599 OP D PD YA Stollery Close, off Ropes Drive, Grange Farm, HAUGHGATE HOUSE NURSING HOME Kesgrave, Ipswich IP5 2GD Haugh Lane, Woodbridge IP12 1JG Tel: 01473 612300 OP D PD MH SI Tel: 01394 380201 OP PRIORY PADDOCKS NURSING HOME HIGHCLIFFE HOUSE NURSING HOME Priory Lane, Darsham, 10 Cobbold Road, Felixstowe IP11 7HQ Saxmundham IP17 3QD Tel: 01728 668244 Tel: 01394 671114 OP OP D PD LEOPOLD NURSING HOME RENDLESHAM CARE CENTRE 17 Leopold Road, Felixstowe IP11 7NP 1a Suffolk Drive, Woodbridge IP12 2TP Tel: 01394 670196 OP D Tel: 0808 223 5356 Advert page 50 OP D MILL LANE NURSING AND SAINT MARY’S NURSING HOME RESIDENTIAL HOME Undercliff Road East, 79 Garrison Road, Felixstowe IP11 7RW Felixstowe IP11 7LU Tel: 01394 279509 OP D Tel: 01394 274547 OP D MILLS MEADOW WITNESHAM NURSING HOME Fore Street, Framlingham IP13 9DF The Street, Witnesham, Tel: 0333 321 1983 Ipswich IP6 9HG Advert inside back cover OP D PD MH Tel: 01473 785828 OP

Lowestoft & Waveney care homes

AMBER LODGE – LOWESTOFT BROADLANDS 394-396 London Road South, Borrow Road, Oulton Broad, Lowestoft NR32 3PW Lowestoft NR33 0BQ Tel: 01502 512895 LDA Tel: 01502 572586 LDA CARLTON HALL RESIDENTIAL HOME ASHURST, THE Chapel Road, Carlton Colville, 1 Kirkley Cliff, Lowestoft NR33 0BY Lowestoft NR33 8AT Tel: 01502 519222 LDA Tel: 01502 513208 OP D BEECH HOUSE – HALESWORTH CHERRY LODGE Beech Close, Halesworth IP19 8BY 23-24 Lyndhurst Road Lowestoft NR32 4PD Tel: 01986 872197 OP D Tel: 01502 560165 OP BLYFORD RESIDENTIAL HOME CHEVINGTON LODGE 61 Blyford Road, Lowestoft NR32 4PZ Flixton Road, Bungay NR35 1HQ Tel: 01502 537360 OP D PD Tel: 01986 892710 OP D

Visit www.carechoices.co.uk for further assistance with your search for care 59 Lowestoft & Waveney care homes continued Advertisers are highlighted

DELL, THE MARLBOROUGH HOUSE 45 Cotmer Road, Oulton Broad, 54 Kirkley Cliff Road, Lowestoft NR33 0BF Lowestoft NR33 9PL Tel: 01502 501284 LDA Tel: 01502 446600 OP D MILLPOOL EASTVIEW RESIDENTIAL HOME 1 The Forge, Mill Road, Rumburgh, 406 London Road South, Lowestoft NR33 0BH Halesworth IP19 0NT Tel: 01502 565442 OP Tel: 01986 785565 LDA ESTHERENE HOUSE NORTH BAY HOUSE 35 Kirkley Park Road, Lowestoft NR33 0LQ Borrow Road Oulton Broad, Tel: 01502 572805 OP D PD SI Lowestoft NR32 3PW Tel: 01502 512489 OP D GROVE, THE 235 Stradbroke Road, Lowestoft NR33 7HS OAKLANDS HOUSE RESIDENTIAL HOME Tel: 01502 569119 LDA Oaklands House, Blackwater Covert, Reydon, Southwold IP18 6RD HARLESTON HOUSE Tel: 01502 724955 OP 115 Park Road, Lowestoft NR32 4HX Tel: 01502 574889 OP D PD ROYAL AVENUE 77-83 Royal Avenue, Lowestoft NR32 4HJ HIGHFIELD CARE HOME Tel: 01502 572057 LDA London Road, Halesworth IP19 8LP Tel: 01986 888654 OP D PD SHAFTESBURY COURT RESIDENTIAL HOME HOLMWOOD RESIDENTIAL HOME Rectory Road, Lowestoft NR33 0DQ 37 Upper Olland Street, Bungay NR35 1BE Tel: 01502 511168 PD Tel: 01986 892561 OP D PD MH SI YA SQUIRREL LODGE IMBER HOUSE 541 London Road South, 412 London Road South, Lowestoft NR33 0BH Lowestoft NR33 0PD Tel: 01502 500448 OP LDA YA Tel: 01502 501642 OP D PD SI JOHN TURNER HOUSE ST BARNABAS SOUTHWOLD Rotterdam Road, Lowestoft NR32 2EZ Godyll Road, Southwold IP18 6AJ Tel: 01502 580844 LDA Tel: 01502 722264 OP D PD SI YA LAURELS, THE ST GEORGES CARE HOME 116 Yarmouth Road, Lowestoft NR32 4AQ St Georges Road, Beccles NR34 9YQ Tel: 01502 585459 LDA YA Tel: 01502 716700 OP D LILAC LODGE & LAVENDER COTTAGE ST MARY’S HOUSE 9-11 Gorleston Road, Oulton Broad, 54 Earsham Street, Lowestoft NR32 3AA Bungay NR35 1AQ Tel: 01502 581920 OP D Tel: 01986 892444 OP D PD MH SI MANOR FARM CARE HOME STRADBROKE COURT 82 Church Road, Kessingland, Lowestoft NR33 7SJ Green Drive, Lowestoft NR33 7JS Tel: 01502 740161 OP D Tel: 01603 270600 OP D MH

60 For assistance with finding care and support, call Care Choices on 0800 389 2077 Lowestoft & Waveney care homes continued

WAINFORD HOUSE RESIDENTIAL WINDSOR HOUSE CARE HOME Kirkley Cliff Road, Lowestoft NR33 0DB 1-3 Saltgate, Beccles NR34 9AN Tel: 01502 566664 OP D Tel: 01502 714975 OP D WOODY POINT WHITE HOUSE, THE Station Road, Brampton, Ashmans Road, Beccles NR34 9NS Beccles NR34 8EF Tel: 01502 717683 OP D Tel: 01502 575735 LDA

Lowestoft & Waveney care homes with nursing Advertisers are highlighted

ALL HALLOWS NURSING HOME LOUND HALL 26 St Johns Road, Bungay NR35 1DL Jay Lane, Lound, Lowestoft NR32 5LH Tel: 01986 892643 OP PD SI YA Tel: 0208 909 1110 OP D PD SI BRITTEN COURT OULTON PARK CARE CENTRE Love Road, Lowestoft NR32 2NY Union Lane, Oulton Broad, Tel: 0333 321 1984 Lowestoft NR32 3AX Advert inside back cover OP D PD MH Tel: 01502 322086 Advert below OP D PD YA KIRKLEY MANOR 3 Kirkley Park Road, A list of home care providers starts on page Lowestoft NR33 0LQ 23 of this Directory. Tel: 01502 573054 F_BAR_15189 Suffolk Care Choices Directory - 185 x 108mmOP D -PD OultonYA Park & Alice Grange (Amazing People - Love).qxp_Layout 1 27/10/2017 16:48 Page 1 Amazing people ...deserve amazing care Our care homes are wonderful places – filled with amazing residents, not to mention our dedicated staff and inspiring volunteers. We're told our care and support is second to none, but it's the fantastic food, stimulating environments and unique social activities that make Barchester the best choice for the people and families we support.

Nursing Care • Residential Care • Dementia Care • Respite Care & Short Breaks

Thousands of families trust Barchester to care for their loved ones. To find out about our amazing people, visit www.barchester.com or call us anytime to benefit from over 25 years' experience.

Alice Grange Care Home Oulton Park Care Centre St Isidores, Ropes Drive, IP5 2GA Union Lane, Oulton Broad, NR32 3AX Call: 01473 877490 Call: 01502 322086

Visit www.carechoices.co.uk for further assistance with your search for care 61 Useful local contacts

Age UK Suffolk Halesworth 14 Hillview Business Park, Old Ipswich Road, Halesworth Volunteer Centre, London Road, Claydon, Ipswich IP6 0AJ Halesworth IP19 8LW Tel: 01473 351234 Email: [email protected] Haverhill Web: www.ageuk.org.uk/suffolk Haverhill House, Lower Downs Slade, Haverhill CB9 9HB Alzheimer’s Society Tel: 0300 330 1151 West Suffolk Disability Resource Centre, Drop-in: Monday, Tuesday, Thursday, Friday Papworth House, 4 Bunting Road, 10.00am to 1.30pm Bury St Edmunds IP32 7BX Tel: 01284 766433 Ipswich Email: [email protected] 19 Tower Street, Ipswich IP1 3BE Web: www.citizensadviceipswich.org.uk Citizens Advice Bureaux Beccles Lowestoft 12 New Market, Beccles NR34 9HB St Margaret’s House, Gordon Road, Tel: 01502 717715 Lowestoft NR32 1JQ

Brandon Mid-Suffolk 9a Market Hill, Brandon IP27 0AA 5 Milton Road South, Tel: 01842 811511 Stowmarket IP14 1EZ Drop-in: Tuesday, Thursday and Friday Tel: 01449 676060 / 01449 676280 9.30am to 1.30pm Email: [email protected] Web: www.midsuffolkcab.org.uk Bungay 8 Chaucer Street, Bungay NR35 1DT Mildenhall Tel: 01986 895827 Forest Heath District Council Offices, College Heath Road, Bury St Edmunds Mildenhall IP28 7EY The Risbygate Centre, 90 Risbygate Street, Tel: 01638 719111 Bury St Edmunds IP33 3AA Drop-in: Wednesday and Friday 9.30am to Tel: 01284 753675 1.30pm Drop-in: Monday to Friday, 9.30am to 12.30pm Newmarket Foley Gate, Wellington Street, Newmarket CB8 0HY Tel: 01638 665999 Email: [email protected] Web: www.newmarketcab.org.uk

North-East Suffolk Covering Lowestoft, Beccles, Bungay and Halesworth. Email: [email protected] Web: www.nesuffolkcab.org.uk

62 For assistance with finding care and support, call Care Choices on 0800 389 2077 Sudbury Keyse House, Acton Lane, Sudbury CO10 1QN Tel: 01787 321400 Email: [email protected] Web: www.sudburycab.org.uk

Suffolk West Covering Bury St Edmunds, Haverhill, Brandon and Mildenhall. Adviceline: 0300 330 1151 (Monday to Wednesday, 10.00am to 4.00pm) Web: www.suffolkwestcab.org.uk Infolink Suffolk Debenham Project, The A directory of all types of services for adults in Provides practical and emotional support to Suffolk. people living with dementia and their carers. Web: www.suffolk.gov.uk/infolink Advice and information: 01728 860348 Confidential support: 01728 861865 Ipswich Blind Society Email: Helps the blind and visually impaired people of [email protected] Ipswich live full, independent, and active lives. Web: www.the-debenham-project.org.uk 19 Tower Street, Ipswich IP1 3BE Tel: 01473 219712 East Suffolk Association for the Blind Email: [email protected] Mallard House Business Centre, Web: www.ipswichblindsociety.org The Old Station, Little Bealings, Woodbridge IP13 6LT Suffolk Association of Independent Care Tel: 01473 611011 Providers Email: [email protected] Represents care providers across Suffolk. Web: www.esab.org.uk Web: www.saicp.org.uk

Family Carers Suffolk Suffolk County Council – Customer First Registered charity working with family carers Tel: 0808 800 4005 of all ages. Email: [email protected] Tel: 01473 835477 Write to: Customer First, PO Box 771, Web: www.suffolkfamilycarers.org Needham Market IP6 8WB

Healthwatch Suffolk West Suffolk Blind Association Tel: 01449 703949 Helps individuals maintain their independence Information and signposting: in the face of the many challenges posed by 0800 44 88 234 sight loss. Email: [email protected] Disability Resource Centre, 4 Bunting Road, Web: www.healthwatchsuffolk.co.uk Moreton Hall Estate, Write to: Freepost RTTY-CEUT-LCRH, Bury St Edmunds IP32 7BX Healthwatch Suffolk, Tel: 01284 748800 14 Hill View Business Park, Email: [email protected] Claydon IP6 0AJ Web: www.wsvab.org.uk

Visit www.carechoices.co.uk for further assistance with your search for care 63 Useful national contacts

Action on Elder Abuse Carers Trust (AEA) Works to improve support, services and Works to protect, and prevent the abuse of, recognition for anyone living with the vulnerable older adults. challenges of caring, unpaid, for a family Helpline: 0808 808 8141 member or friend who is ill, frail, disabled or Email: [email protected] has mental health or addiction issues. Web: www.elderabuse.org.uk Tel: 0844 800 4361 Email: [email protected] Age UK Web: www.carers.org Tel: 0800 678 1174 Web: www.ageuk.org.uk Carers UK The voice of carers. Alzheimer’s Society Tel: 0300 772 9600 National Helpline: 0300 222 1122 Email: [email protected] Monday to Wednesday, 9.00am to 8.00pm; Web: www.carersuk.org Thursday and Friday, 9.00am to 5.00pm; Saturday and Sunday, 10.00am to 4.00pm Citizens Advice Bureau Web: www.alzheimers.org.uk Practical, reliable, up-to-date information on a wide range of topics. Association of Charity Officers Tel: 03444 111 444 A national umbrella body for benevolent Web: www.citizensadvice.org.uk charities. Tel: 0207 255 4480 Elderly Accommodation Counsel Email: [email protected] Help older people make informed choices Web: www.aco.uk.net about meeting their housing and care needs. Web: www.housingcare.org British Institute of Learning Disabilities (BILD) Friends of the Elderly Committed to improving the quality of life for A charity that supports older people who have people with a learning disability. a range of practical needs. Tel: 0121 415 6960 Tel: 0207 730 8263 Email: [email protected] Email: [email protected] Web: www.bild.org.uk Web: www.fote.org.uk

Care Choices Independent Age Free, independent assistance with finding care Produce a wide range of guides and factsheets providers. Searchable website. for older people, their families and carers. Tel: 0800 389 2077 Tel: 0800 319 6789 Web: www.carechoices.co.uk Email: [email protected] Web: www.independentage.org.uk Care Quality Commission (CQC) Independent regulator of care services in My Family, Our Needs England. The lifestyle site for families, carers and Tel: 03000 616161 practitioners supporting children and young Email: [email protected] adults with additional needs. Web: www.cqc.org.uk Web: www.myfamilyourneeds.co.uk

64 For assistance with finding care and support, call Care Choices on 0800 389 2077 National Association for Providers of Tel: 0121 451 1088 Activities for Older People (NAPA) Email: [email protected] Promotes the importance of activities for Web: www.rnha.co.uk older persons. Tel: 0207 078 9375 Relatives and Residents Email: [email protected] Association, The Web: www.napa-activities.co.uk Exists for older people needing, or living in, residential care and the families and friends National Association of Funeral left behind. Directors Tel: 0207 359 8136 Web: www.nafd.org.uk Email: [email protected] Web: www.relres.org National Society of Allied and Independent Funeral Directors SANE Web: www.saif.org.uk Saneline: for advice on mental health issues. NHS 111 Tel: 0300 304 7000, every day between You should call NHS 111 if you: 4.30pm and 10.30pm. • need medical help fast, but it is not a 999 Web: www.sane.org.uk emergency; Silver Line, The • do not know who to call for medical help or A 24-hour telephone befriending and you do not have a GP to call; or advice line. • require health information or reassurance Tel: 0800 470 8090 about what to do next. Web: www.thesilverline.org.uk

For less urgent health needs, you should United Kingdom Home Care still contact your GP in the usual way. The 111 Association (UKHCA) service is also available via ‘Typetalk’ Professional association of home 18001 111. care providers from the independent, voluntary, not-for-profit and statutory Registered Nursing Home Association sectors. (RNHA) Tel: 0208 661 8188 Campaigns for high standards in nursing Email: [email protected] home care. Web: www.ukhca.co.uk

The lifestyle site for parents and carers of children with additional needs and those who support them.

www.myfamilyourneeds.co.uk

Birth to Adulthood • Directory • Guidance • Real Life • Ask the Experts To join the family call 01223 207770 or email [email protected] @WeAreMFON

Visit www.carechoices.co.uk for further assistance with your search for care 65 Index Advertisers are in bold

Home care providers 24/7 Care Providers 23 C Emily Bray House 26 A C F Contact and Support F Services Ltd 25 A & A Healthcare First Prime Care Ltd 26 Services Ltd 23 Cambridge Care Company 25 FitzRoy Supported Living Suffolk 26 About Care Services 23 Cambridge Care Company – Haverhill 25 Fonjock’s Social Work Above & Beyond Care Ltd 23 Care Partnership (UK) Ltd, The Practice Ltd 26 Affinity rustT Domicilliary – Waveney Office 25 Forest Homecare Suffolk 26 Care Agency Suffolk 23 Care Signature Christian Forget Me Not Home All Hallows Homecare Homecare Services Ltd 25 Services Ltd 26 – Lowestoft 23 Fountain of Health Ltd 26 Care Your Way Ltd (Bury) 25 Allied Healthcare Beccles 23 Frantec 26 Carewatch (Ipswich) 25 Allied Healthcare Ipswich 23 Fuchsia Homecare Caring For You Home Bury St. Edmunds 26 Amari Care Services 23 Services Ltd 25 Fuchsia Homecare Ltd 26 Anamar-Care Ltd 23 Caring Forever Ltd 25 FUN Domiciliary Angel Steps Care 23 Caring Moments Ltd 25 Care Agency 26 Angels By Classic Carlton Hall (Healthcare At Home) Ltd 23 Residential Home 25 H Hales Group Ltd Anglia Care 23 Cephas Care Ltd – Ipswich 26 Domiciliary Care Agency 25 Anglia Case Hales Group Ltd Management Ltd 23 Childwick House 25 – Lowestoft 26 Anglia Home Care Ltd 23 Choices Healthcare Ltd 25 Haverhill Community Ann Mason Care 23 Christies Care Ltd 25 Care Ltd 26 Avenues East – Services 23 ClarkeCare Ltd 25 Headway Suffolk 26 Heathcote House 26 Avican Support Ltd 23 Clece Care Services Ltd – Ipswich Branch 25 Heritage Care At Home Ltd (HCH) 27 B Clover 25 High Banks 27 Better Healthcare Services Consensus (2013) Ltd Hilltop House (Ipswich) 23 – Redan Street 26 (Domiciliary Care) 27 Beyea Care Ltd 23 Consensus Community Support Holmwood Bigod Care 23 Ltd – Redan Street 26 Residential Home 27 Blackbourne View 23 D Home First Haverhill 27 Bluebird Care (Ipswich) 23 Home First Mildenhall 27 Deben View 26 Bluebird Care, Newmarket Home Instead Senior Care Deben Willow Care 26 and Fenland 25 (Ipswich, Woodbridge District Care Ltd 26 & Felixstowe) 27 Brett Lee Trust, The 25 Divinus Support Ltd 26 Housing & Care 21 Briarcare Recruitment – Holm Court 27 Agency Ltd 25 E Housing & Care 21 Briars Residential Care East of England – Mere View 27 Home, The 25 Homecare CIC 26 Housing & Care 21 Bury Home Care 25 Elimay Homecare 26 – Oak House 27

66 For assistance with finding care and support, call Care Choices on 0800 389 2077 Advertisers are in bold

Home care providers continued

Housing & Care 21 Orbit Group Ltd 28 Sue Ryder – Bixley 30 – Paddy Geere House 27 Orwell Mencap Genesis 28 Suffolk Coastal Home Care Housing & Care 21 Oxlip House 28 Service Home First 30 – Shearman Court 28 P Suffolk Home First South 30 SuffolkHomeCare 30 I Papworth Trust Centre Swann House 30 Inroads Open Care 28 Waveney, The 29 Sydney Brown Court 30 J Papworth Trust, The – Ipswich 28 Sygmacare 30 Jamie Cann House 28 Park Manor 29 Jane Bennett Care T Services Ltd 28 Peppercorn House 29 Time2Care (BSE) Ltd 30 Pitches View 29 L Trinity Carestaff PnS Domiciliary Services 29 Solutions Ltd 30 L’Arche Ipswich The Potsford Care Services Ltd 29 Tru Care Ltd 30 Cornerstone 28 Premier Healthcare Agency 29 Levington Court 28 Premier Homecare East Ltd 29 U Link Medical Staffing Solutions Prestige Nursing Halesworth 29 United Response Ltd Haverhill Branch 28 – Ipswich DCA 30 Prestige Nursing Ipswich 29 Locums4Care Ltd 28 Primary Homecare Ltd 29 V M Vange Place 30 Margery Girling House 28 Q Vital Healthcare Marram Green 28 Quality Care Homegivers Ltd 29 Services Ltd 30 Mears Care – Stowmarket 28 Vivid Community Care Ltd 30 Mencap – East Suffolk R Domiciliary Care Agency 28 Rose Care Suffolk Ltd 29 W Mencap – West Suffolk Royal Mencap Society Waveney Care Ltd Domiciliary Care Agency 28 – Drummond Court 29 – 124 Denmark Road 30 Mid Suffolk Home First 28 Waveney Home First 30 My Care at Home Ltd 28 S Wellbeing Care Support N Safe and Sound Services 30 Homecare Ltd 29 West Domiciliary 31 NAS Community Services Sanctuary Home Care Ltd West Suffolk Hospital 31 (East Anglia) 28 – Exning 29 Westminster Homecare Ltd Nayland Care Agency Ltd 28 Sanctuary Supported Living (Ipswich) 31 Nolex Care Ltd 28 – Suffolk Domiciliary Care 29 William Wood House 31 North Bay Home Care 28 Sarah’s Carers 29 Norwich Road 28 Savile Court 29 Y Nurse Plus and Carer Plus Seckford AlmsHouses 29 Your Care and Support (UK) Ltd 28 Simply Together Ltd 29 Lavenham 31 O South Suffolk Supported Living Your Care and Support Oak Home Care, 1 28 and Domiciliary 29 Suffolk 31 One to One Homecare Ltd St Elizabeth Care Agency 29 Your Life (Ipswich ) 31 – Head Office 28 Steeple View 30 Yourlife (Bury) 31

Visit www.carechoices.co.uk for further assistance with your search for care 67 Advertisers are in bold

Care homes and care homes with nursing providers A Britten Court 61 E Abbeyfield Deben Extra Care Broad Acres 58 Eastcotts Care Home with Society Ltd 57 Broadlands 59 Nursing 49 Aldringham Court 58 Brookwood Manor 51 Eastview Residential Home 60 Alice Grange 58 Bucklesham Grange 58 Estherene House 60 All Hallows Nursing Home 61 Burgess House 55 F Allonsfield House 57 C Fairways 55 Amber Lodge – Lowestoft 59 Cambridge House 48 Finborough Court 53 Anglesea Heights Canterbury House 51 Firs Residential Home, The 58 Care Home 57 Carlton Hall Residential Fornham House Ashcott House 55 Home 59 Residential Home 48 Ashmore Nursing Home 49 Catchpole Court Care Foxearth Lodge Ashurst, The 59 Home 51, 53 Nursing Home 59 Asterbury Place 57 Cathedral View 48 Foxgrove B Cedar Lodge 48 Residential Home 58 Cedrus House 54 Barham Care Centre Ltd 54 G Chantry House Residential Barking Hall Nursing Home 54 Garrett House and Nursing Home 59 Barleycombe 51 Residential Home 58 Cherry Lodge 59 Baylham Care Centre Ltd 54 Girling Street 51 Chevington Lodge 59 Beech House – Halesworth 59 Glastonbury Court 49 Chilton Court 53 Beeches Residential Glebe House Chilton Croft Nursing Home 5 3 Home, The 48 Retirement Home 58 Chilton Meadows Beechlawn Residential Gracewell of Kentford 49 Care Home 54 Home 55 Grange Residential Chrissian Residential Belhaven 57 Home, The 48 Home Ltd 55 Bellstone Residential Grove Court 49 Cleves Place 49 Care Ltd 57 Grove, The 60 Combs Court 53 Belstead Villa 55 Coniston House 58 H Bethesda Eventide Homes Hadleigh Hall 53 – Ipswich 55 Cornwallis Court 49 Handford House Blyford Residential Home 59 Cotman House 58 Care Home 57 Brandon Park Residential Crossways 48 Harleston House 60 and Nursing Home 49 D Hartismere Place 54 Brett Vale Residential Davers Court 49 Homes Ltd 51 Haughgate House Dell, The (Lowestoft) 60 Nursing Home 59 Briars Residential Care Home, The 51 Dell, The (Sudbury) 51 Hay Wain, The 48 Brierfield Depperhaugh, The 54 Hazeldell Residential Home 55 Residential Home 57 Devonshire House 51 Hazell Court 51, 53

68 For assistance with finding care and support, call Care Choices on 0800 389 2077 Advertisers are in bold

Care homes and care homes with nursing providers continued

Highcliffe House Marlborough House 60 Park Manor 55 Nursing Home 59 Martins, The 48 Park View Care Home 57 Highfield areC Home 60 Maynell House 58 Pines, The 48 Hillcrest Residential Home 48 Meadows Pinford End House Hillcroft House 53 Care Home, The 48, 49 Nursing Home 49 Hillside Care Home 51 Melford Court Care Home 53 Prince George House 57 Holmwood Mellish House Prince of Wales House 55 Residential Home 60 Residential Home 51 Priory Paddocks I Merryfields 58 Nursing Home 59 Middlefield Manor 48 Imber House 60 R Mildenhall Lodge 49 Red House Welfare & J Mill Lane Nursing and Housing Society, The 51 Jeian Care Home 55 Residential Home 59 Rendlesham Care Centre 59 John Turner House 60 Millpool 60 Risby Hall Nursing Home 49 Jubilee House 58 Mills Meadow 59 Risby Park Nursing Home 49 Monmouth Court K Care Home 57 Royal Avenue 60 Kesgrave Bungalow 58 Montague Road Royal Mencap Society Kingfisher House Nursing Home 59 – Drummond Court 48 Care Home 48, 49 Montana Residential Home 48 S Kirkley Manor 61 Montrose House 55 Saint Mary’s Nursing Home 59 L N Shaftesbury Court Residential Home 60 Laurels, The 60 Nayland House 51 Shaftesbury House Laxfield House 53 North Bay House 60 Residential Care Home 55 Leiston Old Abbey North Court Care Home 48, 49 Residential Home 58 Sherrington House 55 Norwood 55 Leopold Nursing Home 59 Short Break Respite Unit 53 Lilac Lodge & Lavender O Sidegate Lane Cottage 60 Oaklands House Residential Nursing Home 57 Limes Retirement Home 60 Silverdale Residential Home 58 Home, The 53 Oakwood House Residential Smyth House 58 Lodge, The 51 and Nursing Home 59 Spring Lodge 51 Lound Hall 61 Ormonde Christian Home Squirrel Lodge 60 for the Elderly 55 St Barnabas Southwold 60 M Orwell, The 53 Mabbs Hall Care Home 49 St Faith’s Villa 51 Oulton Park Care Centre 61 Magdalen House St Georges Care Home 60 Care Home 51 P St Josephs 51 Manor Farm Care Home 60 Paddocks, The 58 St Mary’s House 60 Manson House 48 Park House 58 St Marys 51

Visit www.carechoices.co.uk for further assistance with your search for care 69 Advertisers are in bold

Care homes and care homes with nursing providers continued

St Peter’s House 48 Uvedale Hall White House, The 61 Stowlangtoft Hall Residential Home 53 Willows, The 48 Nursing Home 49 W Windsor House 61 Stradbroke Court 60 Wainford House Residential Wings 48 Sue Ryder – The Chantry 57 Care Home 61 Wisteria House 55 Swallows Residential Warren Heath Witnesham Nursing Home 59 Care Home, The 48 Residential Home Ltd 55 Wolves Lodge 51 T Waterfield House 51 Woodbridge Lodge Thornbank 55 Westcliff Care Home, The 58 Residential Home 58 Westerfield House Thurleston Woodfield Court 53 Care Ltd 55, 57 Residential Home 55 Woody Point 61 Westhorpe Hall 53 U White Gables Residential Y Upaya Ananda 51 Care Home 58 Yaxley House 53

Other advertisers

A Class Care 20 First Care Homes 56 Ransome Mobility Solutions 34 AGA Mobility Systems Ltd 11 Helping Hands 24 Agincare 30 Rehability 11 J&S Healthcare Ltd 57 Able Care 24 Royal Masonic Benevolent Manage At Home 11 Institution 49 Barchester 61 Bupa 54 Medequip 11 Sohal Healthcare Inside front cover Care Choices 4, 14, 38, 50 My Family, Our Needs 65 Willows Residential Care UK Inside back cover Purely Care Home, The Caring Homes 50 Outside back cover Inside front cover

Care Choices Limited has Publisher: Robert Chamberlain. taken every care to ensure Director of Sales: David Werthmann. that the information contained in this Directory is accurate at the time of print. The Head of Editorial: Emma Morriss. company cannot accept responsibility for any errors or omissions in the Editor: Angharad Jenkins. publication, including if an organisation varies from the information Content Editor: Emma Cooper. included in an advertisement, the editorial or the listings. Care Choices Limited does not endorse or support any particular organisation Regional Team Manager: Russell Marsh. included in the Directory. ©2018 Care Choices Limited. Care Choices National Sales Manager: Paul Leahy. Limited reserves all rights in the titles Care Choices and HOMES Directories and their design. Care Select Manager: Paul O'Callaghan. Care Choices™ is a trademark of Care Choices Limited. Regional Sales Supervisor: Vanessa Ryder. ISBN 978-1-911437-69-7 Printed in England. Senior Sales Executives: Mark Dalton, Elaine Green. Ref. No: 4001/Suffolk1/0118. Reproduction of any part of this Director of Creative Operations: Lisa Werthmann. publication in any form without the written permission of Care Choices Studio Manager: Jamie Harvey. Limited is prohibited. Published by: Care Choices Limited, Valley Court, Lower Road, Croydon, Designer: Holly Cornell. Nr Royston, Hertfordshire SG8 0HF. Tel: 01223 207770. Creative Artworkers: Ruth Clarry, Bobbie Johnson.

70 For assistance with finding care and support, call Care Choices on 0800 389 2077 What’s a typical day at one of our Suffolk homes?

Catching up over afternoon tea Exploring your wild side

Pampering in the salon Spending time with family

When you know you’re getting the best care, you can relax and live life the way you want. At our purpose-built care homes in Suffolk, we offer a full range of services, from residential care to specialist dementia care, and support residents to enjoy the hobbies they love – from the typical to the not-so-typical.

Call us to find out more about our care homes in Bury St Edmunds, Eye, Framlingham, Haverhill, Ipswich, Lowestoft, Mildenhall and Stowmarket.

0343 249 6128 careuk.com/suffolk Providing care for you in your own home

Care Home or your Home?

The usual assumption is that when someone’s care needs reach a certain point, the only course of action is to move into a residential home. This can mean couples are split up when one of them needs care. Purely Care have an alternative solution. Their live-in carers are successfully keeping couples together at home.

Margaret and Don had been married for 61 years, but found life was getting difficult. Margaret had been an excellent cook, ran the home efficiently and continued to look glamorous. When she became forgetful Don stepped in to do the cooking and housework, but poor sight and a heart condition meant he become exhausted dealing with Margaret’s refusal to wash or change her clothes.

A live-in carer has eased the pressures. Margaret now has a wash every day and keeps active by helping the carer to prepare vegetables and fold the laundry. Don can enjoy quality time with Margaret, relieved of daily chores.

Both Margaret and Don receive a direct payment for their care from the local authority. This is combined to pay for the live-in carer to attend to both their needs.

You can stay in the comfort and familiar surroundings of your own home with confidence knowing you have support from one of Purely Care’s fully trained care workers. Family owned and locally run Purely Care provides excellent care for a wide range of clients in East Anglia. We are passionate about enabling our clients to retain their independence and remain safely and securely in their own homes. Whether you require a few days help on discharge from hospital or permanent specialised care please call us for an informal discussion about how we can help.

We specialise with the following client groups: • Elderly people • People living with MS or other debilitating illnesses • People with learning difficulties • People with AIDS or HIV • People with physical disabilities • People with Parkinson’s • People with dementia • Teminally ill people Tel: 01603 407707 www.purelycare.co.uk