Staffordshire County Councils Three Year Firewall Support and Maintenance Contract Was up for Renewal with Interest from Over 20 Potential Suppliers

Customer stories Staffordshire County Councils three year firewall support and maintenance contract was up for renewal with interest from over 20 potential suppliers.

Customer profile Background Moorlands and Staffordshire Connects Industry: Local Government Staffordshire County Council provides as well as upgrading all the other existing Location: Staffordshire, UK services across the whole of Staffordshire gateways at Staffordshire County Council, www.staffordshire.gov.uk covering around 800,000 residents with South Staffordshire District Council and vital services including schools, libraries, Lichfield District Council to the latest Solutions provided social services, trading standards, version and the management platform � Firewall Upgrade highways and planning. The network team which required a complete rebuild of the � Implementation Consultancy also provide firewall gateway services for infrastructure. � 24x7 service desk support a number of regional District Councils In order to get the best value for the including, Staffordshire Moorlands, South authority Staffordshire decided to go out to Business results Staffordshire, Lichfield and Staffordshire tender and received interest from over 20 Connects. � Cost reductions found in potential suppliers. The tender document solution so overall spend was a comprehensive review with over 30 was under budget � Premium telephone The Challenge detailed points on how the prospective support for 3 years, to Staffordshire County Councils three year supplier would plan, upgrade and support fix issues quickly firewall support and maintenance contract Staffordshire County Councils firewall � A trusted cyber security gateway infrastructure for the next 3 years. partner who could advise on with Orange Cyberdefense was up for the best options for future renewal. Although the local authority was The successful supplier would have to offer projects and solutions very happy with the existing contract it had excellent consultancy and support services, � New and upgraded firewalls improving overall security a requirement to review the market place for proactive account management to keep for the council best value. the councils IT staff abreast of updates, There was a need to replace some smart licensing and keen costs to help the older firewall appliances at Staffordshire authority with their austerity budget.

Copyright © 2020 Orange Cyberdefense www.orangecyberdefense.com Orange Staffordshire County Council were service delivery and consultancy, Orange reassured that Orange Cyberdefense Cyberdefense identified some key areas that Cyberdefense exceeded the tender criteria and that they would save Staffordshire a further reduction have provided were still the right partner to support their on the original budget whilst still offering gateway firewall infrastructure and awarded an excellent level of service which would excellent them the contract to upgrade and replace enable the authority to keep well within its consultancy their existing solution and support it for a service levels. further 3 years. services and Staffordshire County Council were The successful supplier would have to offer reassured that Orange Cyberdefense have always excellent consultancy and support services, exceeded the tender criteria and that they responded proactive account management to keep were still the right partner to support their the councils IT staff abreast of updates, gateway firewall infrastructure and awarded quickly to smart licensing and keen costs to help the them the contract to upgrade and replace support authority with their austerity budget. their existing solution and support it for a queries and further 3 years. issues The solution Orange Cyberdefense utilised their The result existing understanding of Staffordshire’s Once a detailed project plan had Pam Rowley, Infrastructure Infrastructure and their expert technical been signed off between the Orange Planning Manager security expertise to formulate a tender Cyberdefense consultant and response that offered the authority an Staffordshire County Councils ICT team upgrade to the latest version of their firewall including a full risk register and back out gateways, management console and plan Orange Cyberdefense went about replace the old appliances. upgrading and replacing the authorities existing infrastructure. The project was As part of the tender process Orange delivered without issue and on time Cyberdefense was able to show including a tricky out of hours high Staffordshire County Council how it availability management console upgrade. had performed against its service level agreement (SLA) for the previous 3 year Orange Cyberdefense’s dedicated support contract, the results were all well within the service including 5 fully accredited SLA showing that the level of support had engineers, who have many years’ security been excellent. experience were on hand to help 24x7 Through smart licensing, improved giving the authority peace of mind.

About Orange Cyberdefense In 2019 SecureData UK & SecureLink UK were acquired by Orange Group to be part of Orange Cyberdefense, the Group’s expert cybersecurity business unit. Today Orange Cyberdefense is Europe’s leading managed security, threat detection and threat intelligence services provider. We help customers anticipate threats, identify risks, protect their IT assets, detect breaches and respond to security incidents. With a 25+ years track record in information security, 250+ researchers & analysts and 16 SOCs distributed across the world, we can offer a global protection with local expertise.