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Annual Report 2009/10 Letter to the Minister BUILDING A BETTER BRIGADE Annual Report 2009/10 Letter to the Minister 29 October 2010 The Hon Steve Whan MP Minister for Emergency Services Minister for Primary Industries Minister for Rural Affairs Level 33 Governor Macquarie Tower 1 Farrer Place SYDNEY NSW 2000 Dear Minister, I have pleasure in submitting the 2009/10 Annual Report and Financial Statements of the NSW Fire Brigades (NSWFB) to you for presentation to the NSW Parliament. Throughout the year, the NSWFB continued collaborating with other emergency services and partners to enhance community safety, quality of life and public confidence by minimising the impact of hazards and emergency incidents on the people, environment and economy of NSW. This report summarises the NSWFB’s performance during 2009/10 and the outcomes achieved. The report has been prepared in accordance with the Annual Reports (Departments) Act 1985, the Annual Reports (Departments) Regulation 2010 and the Public Finance and Audit Act 1983. Yours sincerely Greg Mullins AFSM Commissioner Contents 1. Overview 4. Performance Inside 39 Community safety – front cover Letter to the Minister prevention and community preparedness 4 Commissioner’s report 55 Operational preparedness – 7 Who we are and what we do capability development 8 Key clients, stakeholders and partners 73 Emergency management – response and recovery 9 NSWFB results and services 10 Performance summary 5. Financials 11 Future operating environment 88 Independent Auditor’s Report 13 Performance reporting 89 Statement by Commissioner and Director of Finance and Information Technology 2. Governance and management 90 Financial Statements 18 Legislation 98 Notes to the Financial Statements 19 Organisational structure 130 Significant matter 20 Management 23 Workplace reform: Building a Better Brigade 6. Appendices 25 Audit and risk management 131 Appendices 26 Committees 7. Index (incorporating 3. Year in brief compliance index) 27 Sample of emergencies responded to and major 185 Index prevention activities 8. Access details and business hours 187 Access details ISSN 07292163 ANNUAL REPORT 2009/10 1 2 ANNUAL REPORT 2009/10 1 Section 1 Overview 3 Commissioner’s1. Overview report During 2009/10, the NSWFB continued to make significant advances in the areas of community safety, emergency response and operational preparedness and corporate governance. Once again, we demonstrated that we are a leading fire and rescue service in Australia, comparable to the best in the world. We are firmly committed to operating efficiently, effectively and ethically at all times, delivering quality emergency management as we serve and protect the community of NSW. In this, our 126th year of service and 100th year as the NSWFB, it is timely to reflect on the past and to ensure that we lay a firm foundation for the future. Issues of governance, historical misconduct and budget difficulties that arose have highlighted areas requiring focus and improvement. The NSWFB’s role in the community in 2010 has changed vastly since 1884 and since 1910 when the NSWFB came into being. We are no longer just a fire brigade. Today, the NSWFB responds to more road accidents, rescue situations, hazardous chemical spills, flood and storm situations than it does fires in homes. Clearly, the name of the organisation no longer reflects the diverse role and purpose of the NSWFB nor does it convey to members of the public, who may need to call for our help, what we can do to assist them. In our 100th year we will therefore consult widely about whether we need to change our name to something more contemporary that reflects a service focus, and better articulates who we are, what we do, and what we aspire to be. ‘Building a Better Brigade’ During 2009/10, the NSWFB faced a number of key drivers for change. These included a significant budget deficit; issues relating to workplace conduct and organisational culture; recommendations arising from an Independent Commission Against Corruption (ICAC) inquiry into awarding of property contracts; and major changes in the external operating environment. In response, the NSWFB is implementing a major program of workplace reform as it works hard at ‘Building a Better Brigade’. Key components of this reform program include improved financial management and governance; organisational restructuring of our human resources and education and training directorates; increased workforce diversity; greater focus on training and development; implementation of corruption prevention initiatives; and cultural change programs to improve workplace conduct and ensure ethical behaviour. 4 ANNUAL REPORT 2009/10 Overview 1 Responding to emergencies Creating a safer community The NSWFB has this year continued its vital role of protecting The NSWFB is committed to helping create a safer community the community around the clock and across the State. While in NSW, using the principles of risk management to drive our name might indicate that we just fight fires, in reality the development and enhancement of focused prevention modern fire officers perform a variety of roles. Our personnel programs. Early intervention can reduce the impact of respond to a wide range of emergencies, which include not emergencies and disasters by saving lives and reducing only vehicle, rubbish, bush and building fires, but also road damage to property, infrastructure and the environment. accidents, industrial and domestic rescues and hazardous Prevention and mitigation strategies are a key component materials incidents. We also assist with recovery from natural of improving community resilience. disasters and severe weather events such as storms and The NSWFB’s Community Fire Unit (CFU) program builds floods and provide emergency medical response in support resilience to fires in communities in bushfire-prone suburban of the Ambulance Service of NSW in a number of areas. areas by training and equipping residents to prepare their As Australia’s busiest fire and rescue service, this year we homes and reduce the bushfire risk. During 2009/10, a further responded to a total of 135 277 emergency calls, an average 64 units were established, trained and equipped, taking the of one every four minutes. total number of CFUs in June 2010 to 482, with 6070 members. Throughout the year we were called to 5096 road accidents NSWFB fire data shows that house fire deaths and injuries peak and 2620 other emergencies, rescuing trapped people from a between May and August each year. To address this risk, we range of hazardous or life-threatening situations. The NSWFB again staged Fire Prevention Week to encourage residents to provides the people of NSW with a depth of specialised rescue actively reduce the risk of fire in their homes during winter. capabilities including primary, secondary and specialised rescue Fire Prevention Week culminated in Open Day on 3 May, when units in 180 locations throughout NSW. This makes us the our fire stations across the State opened their doors to the largest rescue provider in the State. community, distributing fire safety materials and providing At the beginning of this year’s bushfire danger period, the State advice on safety issues. experienced record high temperatures and numerous bushfire Cigarettes are a leading cause of fatal fires. The NSW outbreaks, keeping fire officers busy. By Christmas, however, Government and NSWFB have led the push for the introduction higher than average rainfall thankfully slowed the rate of grass of cigarettes that must self-extinguish when not being and bush fires. The NSWFB also worked closely with other actively smoked. As a result, from September 2010, all Australian fire services to study and learn lessons from the cigarettes manufactured or imported into Australia must be devastating Victorian February 2009 bushfires. self-extinguishing, complying with new Australian Standard In conjunction with our Major Community Partner GIO, this year AS 4830. This is a key safety initiative that represents a major we developed a fire recovery kit. This kit, the first of its kind breakthrough in fire safety in Australia. for Australian fire services, is distributed by our fire crews to The NSWFB continues to promote smoke alarms as effective householders who experience a fire, helping them rebuild their early-warning devices alerting building occupants to the home and lives after the fire. presence of fire. In cooperation with other agencies and The NSWFB continued to plan and train for our response to business and community organisations, we continued raising major emergencies. We participated in a range of multi-agency awareness of smoke alarm legislation which has led to the exercises that simulated emergencies involving transport proportion of NSW homes with smoke alarms reaching 93.7%. and utilities, major infrastructure, large commercial and During the year we sent nearly 700 letters to homes where institutional sites, terrorist attacks and hazardous materials. our fire officers had responded to a fire and had noticed that As well as developing our own staff, NSWFB staff delivered smoke alarms were absent or not working. We also advised training to NSW, interstate and international emergency the community to purchase the more effective photoelectric service workers, including courses in urban search and rescue, alarms, rather than the more common ionisation alarms which structure firefighting, hazardous materials awareness, breathing may not always provide sufficiently timely warning. apparatus use and fire investigation. Educating children
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