Technical Publications
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Service and Support Technical Publications Rockwell Collins offers numerous options to our technical publications customers. Many manuals are available on paper, CD-ROM, or via download from the Web. We can provide you with SGML information tailored to your needs. Your existing documents can be converted to SGML form or source material can be used to create new SGML documents. Documents are kept up-to-date throughout their life cycle using change pages, revisions, and new editions. CATALOG OFFERINGS Rockwell Collins offers three delivery options to our technical publication customers. Downloadable PDF versions are avaialble at your fingertips through the Technical Publications Index and Online Library (www.rockwellcollins.com/customer). Many Rockwell Collins customer prefer to receive publications via the Online Library in order to utilize the advantages of document portability and real-time digital delivery. However if you prefer Paper and / or CD format, these are also available. PUBLICATIONS SOLUTIONS Rockwell Collins is committed to providing customers with accurate and detailed, up-to-date and specific information to achieve their business goals. We provide: • Real-time access to up-to-the-minute information • Information specific to the product/task • Customized information tailored to the unit, airframe, specific application and your specific implementation practices/requirements • Information delivery, right where the need exists (shop floor/flight line, instead of the library) • Formatted information, delivered in the required structure (PDF, S-1000D, CD-ROM, etc.) Per ATA or government specifications, our products include: • Component Maintenance Manuals (CMM) • Aircraft Maintenance Manuals (AMM) •IllustratedPartsCatalogs(IPC) • Fault Reporting and Fault Isolation Manuals (FRM/FIM) • Wiring Diagram Manuals (WDM) © Copyright 2014 Rockwell Collins. 1 January 2014 All rights reserved. Page 689 Service and Support Technical Publications • Installation Manuals (IM) • Operator Guides (OG) • Service Bulletins/Service Information Letters (SB / SIL) REVISION SERVICE Revision Service includes 5 years of on-line viewing and all associated updates for that manual within the 5 year period. Customer have the choice of receiving paper or CD-ROM versions of those updates, or simply viewing it online through our Customer Portal. Currently Revision Services are the same price as paper copies of the same manual and per the license agreement may be downloaded once to an internal network and downloaded once in paper format Revision service is highly recommended. VERSION/REVISION INFORMATION AND ON-LINE LIBRARY Technical Publications and Training Index The Rockwell Collins Technical Publication and Training Index provides our customers the ability to: • Register as an authorized customer for Technical Publication and Training products • Locate information on Rockwell Collins Technical Publications • Locate information on Rockwell Collins Training Solutions • Locate Training schedule information • View/Download authorized Technical Publications The index is available via the Technical Publications link at www.rockwellcollins.com/customer. The index provides revision history information for both technical publication and training products. As a service to our customers, Rockwell Collins provides web access to our Publication and Training Index free of charge. Note that some older publications that are not in a digital format are not included in the web offering at this time. 1 January 2014 © Copyright 2014 Rockwell Collins. Page 690 All rights reserved. Service and Support Technical Publications The publications index is also available on CD-ROM media at no cost to subscribers of Rockwell Collins Manuals. The CD-ROM contains one digital searchable index that includes available products for Air Transport, Business & Regional, Government Systems and Cabin Systems customers. The CD-ROM also contains searchable PDF files that can be used to print paper indexes. Individual indexes on printed paper are also available for a minimal charge. HOW TO ORDER Customers can order technical manuals from this catalog by phone, email, and via the Web by shopping online. In the U.S.: 1.888.265.5467 Outside the U.S.: 1.319.265.5467 Email: [email protected] REQUIRED INFORMATION The following information is needed when ordering technical publications • Rockwell Collins part number • Name or description of document • Selected media (CD-ROM, Web, or Paper) • Quantity • Government contract number or purchase order number, if applicable • Your name, address and phone number (physical street address required, PO Box are not accepted) • "Ship To" information • Method of shipment • End use • End user SHOP ONLINE Rockwell Collins also provides online ordering of technical information products through the Rockwell Collins online shop. The benefits to our customers include: 7x24x365 order availability, ability to order all manuals found in the catalog, and the ability to check delivery status. © Copyright 2014 Rockwell Collins. 1 January 2014 All rights reserved. Page 691 Service and Support Technical Publications Shop online via www.rockwellcollins.com/customer. Note that registration is required. CUSTOMER RESPONSE CENTER Rockwell Collins has established a single phone number contact for customer use when ordering manuals and training solutions. Our customers may contact the Customer Response Center with questions regarding manuals or to place orders from 7:30am — 4:30pm CST. In the U.S.: 1.888.265.5467 Outside the U.S.: 1.319.265.5467 Email: [email protected] SPECIAL NOTICES SUPERSEDE NOTICE The catalog is available via www.rockwellcollins.com and supplements the printed edition of the catalog. The Web version is updated frequently with the most current information and products. Issue 523-0780476 of the Rockwell Collins Services and Support Catalog contains revised product prices that supersede those listed in the previous issues of the following: Air Transport Publications Index 523-0766895, Business and Regional Systems Publications Index 523-0766828, Government Systems Publications Index 523-0776513, and the Rockwell Collins Services & Support (Service Catalog) 523-0766075/Technical Services tab section 523-0780476. RETURNING PRODUCTS/RESTOCKING FEE The restocking fee for returned manuals is 50% (or $100 minimum). COPYRIGHT NOTICE All Rockwell Collins products are copyrighted with all rights reserved. To obtain permission to copy any manual, contact the Customer Response Center: In the U.S.: 1.888.265.5467 Select 3 Non U.S.: 1.319.265.5467 Select 3 1 January 2014 © Copyright 2014 Rockwell Collins. Page 692 All rights reserved. Service and Support Technical Publications COMMENTS/FEEDBACK We welcome your comments concerning this publication. Although every effort has been made to keep it free of errors, some may occur. When reporting a specific problem, please describe it briefly and include the publication part number, the paragraph or figure number and the page number. Send your comments to: Publication & Training Solutions Program Planning M/S 153-260 Rockwell Collins, Inc. 400 Collins Road NE Cedar Rapids, Iowa 52498-0001 U.S.A. E-mail: [email protected] PRODUCT INDEX FOR TECHNICAL INFORMATION The Product Index, which includes a listing of all products by description, part number and price is available on the Web at www.rockwellcollins.com/customer. Additionally, you can request a CD-ROM, including Product Index, by calling 1.888.265.5467 (1.319.265.5467). SHIPPING DESCRIPTION Space limitations (e.g., on purchase order paperwork, shipping papers, etc.) sometimes do not allow for a complete product description. The abbreviated description consists of four abbreviations (product type, product level, media type and format type), the equipment type designation and product title. The abbreviations are described in the Description Key Tables and are used in the More Info section. PAPR-MF means the publication is available only as a photocopied document. Delivery is normally within 14 working days. Abbreviated descriptions are truncated to 40-characters on ship order paperwork. © Copyright 2014 Rockwell Collins. 1 January 2014 All rights reserved. Page 693 Service and Support Technical Publications product type, media type and format type contain the same information found in More Info and are described in the Description Key Tables equipment type provides an abbreviated model number for the equipment covered by the product listed product title provides the title text from the title page of the product (usually truncated to meet the 40 column limit) customs value is often added for international shipments to satisfy customs regulations 1 January 2014 © Copyright 2014 Rockwell Collins. Page 694 All rights reserved. Service and Support Technical Publications product level indicates the customer’s operational use of the product being offered (i.e., operator, installation, maintenance level, etc.). Product level codes equivalents for the United States Department of Defense (DOD) are shownin(). L1 (Level I): Level 1 provides Organizational data or training to enable the technician to perform the required preventative maintenance to isolate a failure to a line replaceable unit (LRU), to remove and replace the LRU, and to perform testing procedures using BIT and/or special/standard test equipment. L2 (Level II): Level 2 provides Intermediate level data or training to enable the technician to isolate a failure to a defective Shop Replaceable