The Imaging Channel Channel Evolution Dec 19
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channel evolution THREE TRENDS SHAPING CHANNEL BUSINESS IN 2020 YOU WANT TO SELL MANAGED IT? ADAPTING TO AN EVOLVING CHANNEL PRODUCTION INKJET OFFERS DEALERS AN EDGE DIGITAL OFFICE 2030: CLOUD+EDGE IS A MUST Las Vegas, NV 89106 NV Vegas, Las Suite 4-558 4-558 Suite 840 S. Rancho Dr. Dr. Rancho S. 840 BPO Media Media BPO Requested Address Service Service Address December 2019 Volume 10, No. 6 December 2019 Volume theimagingchannel.com COLOR DIGITAL PRESSES imagePRESS C910 SERIES. MAKE NO SACRIFICES. When you strive to deliver the best, you can’t make sacrifices. And with the imagePRESS C910 Series color digital presses from Canon, you don’t have to. Precise images, bursting with vibrant colors ... The ideal media, selected from an impressive array of options … Expanded applications to help grow your business. With the imagePRESS C910 Series and your dedication, you can deliver superb quality— without any sacrifices. That’s Techmanity From Canon. Learn more print.usa.canon.com Canon and imagePRESS are registered trademarks of Canon Inc. in the United States and may also be registered trademarks or trademarks in other countries. ©2019 Canon U.S.A., Inc. All rights reserved. NEW & IMPROVED The SnappShot mobile app makes it simple to create sales quotes and submit credit apps on-the-go! • Create, edit and save custom sales quotes in seconds • Send personalized quotes right to your customer’s inbox • Create new contacts for future quotes and applications • Email your customers an online credit application • Auto-populate application details and submit credit apps on-the-go • Save your favorite fi nance settings to quickly generate quotes Download at www.greatamerica.com/snappshot www.greatamerica.com | 800.234.8787 December 2019 volume 10, no. 6 pg. pg. 15 8 pg. 29 IN THIS ISSUE 08 Three Trends Shaping Channel Business in 2020 pg. by AMY WEISS, THE IMAGING CHANNEL 15 Production Inkjet Offers Dealers an Edge 20 sponsored content by ANDRE D’URBANO, RISO In Production Print, 29 You Want to Sell Managed IT? Fortune Favors the Bold There are some things you should know first by JOHN SCHWEIZER, CONTINUUM 34 Adapting to an Evolving Channel by NOELLE KULL, THE IMAGING CHANNEL 43 Digital Office 2030: Cloud Plus Edge is a Must by NIKOLAY VELINSKI, Y SOFT 4 www.theimagingchannel.com Join the SHIFT INTRODUCING to Inkjet T2100 • Up to 320 letter images per minute • Developed for production environments • Monthly volumes ranging from 500,000 to 2 million pages per month • Can be mated to a roll to sheet feeding system allowing up to 4 hours of uninterrupted production • Incredibly small footprint of 50sqft • RISO patented quick-drying, oil-based pigment ink requires no heat for drying • Runs off standard 110 outlets New to Inkjet? Start with RISO! us.riso.com/join_us theimagingchannel.com Volume 10,Proposed Issue logo revision, 6 07/2010, EH from THE EDITOR PUBLISHER & EDITOR-AT-LARGE Patricia Ames I THINK THE 2020s might using the word “excruciating” when EDITOR-IN-CHIEF Amy Weiss finally be the decade of the talking about the cruise check-in SENIOR ANALYST John McIntyre paperless office. process might have been premature. ANALYST Tom O’Neill I know we’ve been But presumably you’ve all car CONTRIBUTING EDITOR Kevin Craine saying this at least since shopped, you know what it’s like, and CONTRIBUTING EDITOR Jelani Harper the start of the 20th you know that the worst part is sitting CONTRIBUTING EDITOR Noelle Kull EDITOR Rachel Glaze century, but hear me out. I in the finance office signing hundreds EDITOR Alexandra Karosas had two experiences right of papers. And technically, that part ART DIRECTOR Susan Kidwell at the end of the year that made me feel hasn’t improved. But when I sat with confident in making that prediction. my mother in a Toyota finance office REACHING THE STAFF The first was a cruise. Because I live recently, she signed her life away not Staff may be reached via e-mail, tele- within a short drive of a major cruise on paper, but on a giant digital tablet phone or mail. A list of contact informa- tion is also available online at port I’ve taken at least one cruise a year disguised as a table. All the paperwork http://www.theimagingchannel.com. over the last decade, and the most time was in digital form and instead of consuming and annoying part of the getting a fat envelope of paperwork E-MAIL: To e-mail any member of the staff, please use the following form: whole trip has always been the check- at the end, she got a thumb drive with [email protected] in process. You stood in line with your all the documents. Impressive (ish). fellow travelers, everyone just itching Because after she signed all the digital EDITORIAL OFFICE documents she was given some of (weekdays, 8:00am – 5:00pm ET) to get on board and have a drink, but Telephone: 407-900-1885 prevented from doing so by the sheer the same forms on paper to sign. amount of paperwork every single Naturally, I asked why. Because, said CORPORATE OFFICE passenger had to get through. Even with the finance guy, the State of Florida (weekdays, 8:30am – 5:30pm PT) Telephone: 702-720-4889 20 or more check-in agents, the line was says we have to. They’d been given Fax: 440-625-5556 never-ending — show your passports, a six-month period to do both digital sign papers, present the papers you had and paper, he said, but after the six to print at home, have your photo taken, months were up they were told to have your sea pass printed — it was keep doing it — apparently there are excruciating. (well-founded) concerns about what But over the last few years, things would happen if a hacker breached started to change. The cruise lines the system. all developed apps, and it became So what I gather from these The Imaging Channel is published six times a year by BPO Media. Send inquiries, back possible to start the check-in process experiences is that we may not be issue requests and address changes to online. And this year, it all seemed completely ready to give up on paper [email protected] or mail to: 840 S. Rancho to fall into place. We checked in yet, and some of the hesitation we talk Dr., Suite 4-558, Las Vegas, NV 89106 online, took our own pictures with about when we discuss the paperless our phones (finally, a good reason office — privacy, need for backup, to take a selfie!) and when we got to security threats — still exists. In BPO Media strives to be an environmentally friendly company. Please help us by sending address corrections the port the agents simply looked at spite of that, though, the progression or removals by email to [email protected]. our passports, scanned our app with toward digitization is still happening, their own phones and voila! Boarding and in a far more tangible way than ©Copyright 2019 by BPO Media. All rights reserved. Printed in the U.S.A. process complete in less than 10 we’ve seen before. Reproductions in whole or part prohibit- minutes. We had drinks in hand within Am I right about the 2020s being the ed except by written permission. an hour of leaving the house. That, decade we finally see the paperless The information in this magazine has not my friends, is what digitization should office come into being? Will our undergone any formal testing by BPO be. (Of course, I’m left to wonder how retrospectives of the 20s call it the Media and is distributed without any war- long it will be before we’re writing “decade of digitization”? I hope so, ranty expressed or implied. Implementation or use of any information contained herein about the Royal Caribbean data because the alliteration can’t be beat. is the reader’s sole responsibility. While breach — but that’s the downside of Talk to me in 2029. I’ll be here. the information has been reviewed for progress). accuracy, there is no guarantee that the same or similar results may be achieved in The second experience was car Amy Weiss all environments. Technical inaccuracies shopping, which makes me think that Editor-in-Chief may result from printing errors and/or new developments in the industry. Media Kits and Reprints: Direct your requests to [email protected] 6 www.theimagingchannel.com Custom labels hot off the press The Precision Label Series 475i is designed for the independent dealer who won’t settle for second best. Dealers can now go-to-market with this best-in-class mid-range digital label press. Whether your customers make food, beverages or something else, label production has never been so easy to do or profitable for you. The Precision Label Series 475i instantly creates eye- catching labels. Its industry leading technology churns out production quality labels at up to 1600 x 1600 dpi. Help your customers grab that on-the-shelf wow factor that helps them stand out in a crowded marketplace. For more information about the Precision Label Series 475i, contact your local Muratec area sales manager or call 469-429-3300. Muratec America, Inc., A Konica Minolta Company 14800 Landmark Blvd. #720, Dallas, TX 75254 • www.muratec.com/industrial-label-presses/ • 469.429.3300 ©2019 Muratec America, Inc. All rights reserved. PLS_IC Ad_May19.indd 1 4/12/19 3:20 PM Three Trends Shaping Channel Business in 2020 BY AMY WEISS, THE IMAGING CHANNEL AT THE END of every year it’s we turned, appropriately, to BPO a few sneak peeks at our survey become a tradition to look at Research’s Market Trends survey data as a bonus.