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The Best Spinner - Troubleshooting Guide and FAQ ! ! ! ! ! ! ! "#$!%$&'!()*++$, !"#$%&'()##*+,-./$+0'.1.234. ! ! ! ! ! The Best Spinner - Troubleshooting Guide and FAQ Contents Installation & Update ...................................................................................................................................... 3 Where do I download (the latest version of) The Best Spinner 3? ............................................................. 3 Can I install The Best Spinner on more than one computer? ..................................................................... 3 After installation of the software, the application fails to initialize ............................................................ 3 .Net2 needed to run The Best Spinner ........................................................................................................ 3 .Net needed for a 64 bit machine ............................................................................................................... 3 tŚĞŶ/ƐƚĂƌƚƚŚĞƐŽĨƚǁĂƌĞĂŶĚĐůŝĐŬ>ŽŐŝŶ/ŐĞƚĂ͞DŝĐƌŽƐŽĨƚ͘Ed&ƌĂŵĞǁŽƌŬ͟ĞƌƌŽƌŵĞƐƐĂŐĞ ................ 4 Object reference not set to an instance of an obJect. ................................................................................ 4 /ĚŝĚŶ͛ƚƌĞĐĞŝǀĞĂ download link in any of the emails .................................................................................. 4 Is there another payment option besides PayPal? ..................................................................................... 4 tŚĞŶ/ƚƌLJƚŽƵƉĚĂƚĞƚŚĞƐŽĨƚǁĂƌĞ͕/ŐĞƚĂŶ͞hŶŬŶŽǁŶ^ŽĨƚǁĂƌĞdžĐĞƉƚŝŽŶ͟ĞƌƌŽƌ .................................. 4 The application keeps telling me to update, but I want to keep using the current version ....................... 5 The application keeps telling me to update, but I am already using the latest version ............................. 5 /ĂŵƚƌLJŝŶŐƚŽƌĞŝŶƐƚĂůůd^ϯďƵƚ/ŐĞƚĂŶ͞ƌƌŽƌŽƉĞŶŝŶŐĨŝůĞĨŽƌǁƌŝƚŝŶŐ͟ŵĞƐƐĂŐĞ .................................... 6 Working with The Best Spinner ....................................................................................................................... 6 tŚĞŶ/ŽƉĞŶƚŚĞ^ƉƵŶƌƚŝĐůĞƚĂď͕/ŐĞƚĂ͞ĂŶ͛ƚ^ƉŝŶ͟ĞƌƌŽƌŵĞƐƐĂŐĞ ....................................................... 6 /ĐĂŶ͛ƚŐĞƚƚŚĞƉƌŽũĞĐƚƐŝĚĞďĂƌƚŽƐƚĂLJŽƉĞŶ ................................................................................................ 7 The left "project" sidebar disappeared (the sidebar that should appear when you hover your mouse over it). ........................................................................................................................................................ 8 tŚĞŶ/ƚƌLJƚŽƉŽƐƚƚŽŵLJďůŽŐ͕/ŐĞƚĂ͞WŽƐƚdŽůŽŐ͟ĞƌƌŽƌŵĞƐƐĂŐĞĂďŽƵƚƚŚĞĂƌƚŝĐůĞƚŝƚůĞĂŶĚďŽĚLJ ...... 8 dŚĞĞƐƚ^ƉŝŶŶĞƌǁŽŶ͛ƚůĞƚŵĞĐƌĞĂƚĞŶĞƐƚĞĚƐƉŝŶƐ;ŝƚƐŬŝƉƐŵLJƐƉŝŶƚĂdžͿ ................................................... 9 After I spin ƉĂƌĂŐƌĂƉŚƐ͕/ĐĂŶ͛ƚƐƉŝŶƚŚĞǁŽƌĚƐĂŶĚƉŚƌĂƐĞƐŝŶƐŝĚĞƚŚĞƉĂƌĂŐƌĂƉŚƐ ................................... 9 ĨƚĞƌ/ƐƉŝŶ;ĂĐŽƵƉůĞŽĨͿƐĞŶƚĞŶĐĞƐ͕ZĞƉůĂĐĞǀĞƌLJŽŶĞ͛Ɛ&ĂǀŽƌŝƚĞƐĚŽĞƐŶ͛ƚǁŽƌŬ ...................................... 9 ZĞƉůĂĐĞǀĞƌLJŽŶĞ͛Ɛ&ĂǀŽƌŝƚĞƐŝƐŶŽƚǁŽƌŬŝŶŐ ............................................................................................ 10 Why are some words shown in bold? ....................................................................................................... 10 Why are some words shown in italics? ..................................................................................................... 10 Why are some words underlined? ............................................................................................................ 10 What is the difference between Auto Rewrite and Auto-Select Synonyms? ........................................... 11 I am using .txt files but in The Best Spinner my article contains weird characters ................................... 11 I have spun 99% of my article, but the uniqueness percentage is much lower than I expected .............. 11 1 The Best Spinner - Troubleshooting Guide and FAQ tŚĞŶ/ƵƐĞd^ŚĞĐŬ͕ƚŚĞǁŚŽůĞƉƌŽŐƌĂŵƐĨƌĞĞnjĞƐĂƚƚŚĞ͞ŽŵƉĂƌŝŶŐdĞdžƚƐ͟ƉŚĂƐĞ ............................ 12 Why are synonyms that I have added not available when I open The Best Spinner the next time?........ 12 General Knowledge Questions ...................................................................................................................... 12 Is there a user guide for The Best Spinner? .............................................................................................. 12 Are there videos that explain how to work with The Best Spinner? ......................................................... 12 The uniqueness percentage in The Best Spinner 3 is much lower than it was in The Best Spinner 2 ...... 12 How do I contact the help desk? ............................................................................................................... 12 How do I become an affiliate for The Best Spinner? ................................................................................. 12 Does TBS3 support other languages (e.g. French, Italian, Spanish, German)? ......................................... 13 Where do I find the uniqueness percentage? ........................................................................................... 13 /ĚŽŶ͛ƚƐĞĞŵLJŽǁŶĨĂǀŽƌŝƚĞƐŝŶƚŚĞůŝƐƚŽĨsynonyms when I spin words and phrases ............................. 13 dŝƉƐΘdƌŝĐŬƐŽƌ͗͞,ŽǁĚŽ/͙͍͟ ...................................................................................................................... 13 How do I quickly delete/clear/cut all text in the Article Window? ........................................................... 13 How do I export my articles to another format, e.g., instead of { } I need {{{ }}} ...................................... 13 How do I remove words from my spintax in the Article Window? ........................................................... 14 How do I Save As? ..................................................................................................................................... 14 How do I get capital letters at the start of every word? ........................................................................... 14 How do I create Nested Spins in the Article Window? ............................................................................. 14 How do I increase (or decrease) the font size of my articles? .................................................................. 14 How do I get The Best Spinner to remember my synonym selections? ................................................... 15 How do I use Sentence Spinning? ............................................................................................................. 15 How do I use Paragraph Spinning? ............................................................................................................ 15 How do I backup/store My Favorites? ...................................................................................................... 15 How do I apply a function to multiple articles? ........................................................................................ 15 How do I compare two articles for uniqueness? ....................................................................................... 16 How do I retrieve an auto-save after a crash? .......................................................................................... 16 How do I take advantage of keyboard combinations in TBS3? ................................................................. 16 2 The Best Spinner - Troubleshooting Guide and FAQ Installation & Update Where do I download (the latest version of) The Best Spinner 3? www.thebestspinner.com/downloads/SetupTheBestSpinner3.exe Can I install The Best Spinner on more than one computer? Yes, but only one account can be logged in at the time. If another instance of the program(with the same username and password) is opened on another computer, the earlier login will be logged out. After installation of the software, the application fails to initialize This means you need to download and install the Microsoft .NET Framework Version 2.0 Redistributable Package (x86). Use the link below to download the correct version from Microsoft: http://www.microsoft.com/downloads/details.aspx?FamilyID=0856eacb-4362-4b0d-8edd-aab15c5e04f5 .Net2 needed to run The Best Spinner .Net2 can be downloaded from: http://www.microsoft.com/downloads/details.aspx?FamilyID=0856eacb-4362-4b0d-8edd-aab15c5e04f5 .Net needed for a 64 bit machine If you ar running a 64-bit system, try installing Microsoft .NET Framework 3.5 SP1. The link for the 64-bit system is http://www.microsoft.com/download/en/details.aspX?displaylang=en&id=22 Be sure to include: x Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484) x Update for Microsoft .NET Framework 3.5 SP1 (KB963707) x Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595) 3 The Best Spinner - Troubleshooting Guide and FAQ When I start the software and clicK Login I get a ͞Microsoft. NET Framework͟ error message The Object reference not set to an instance of an object error means that dŚĞĞƐƚ^ƉŝŶŶĞƌĐĂŶ͛ƚĐŽŶŶĞĐƚ to the server to verify your login credentials and load the synonym database. Verify that you are connected to the internet. If your internet connection works and the problem still occurs, check your firewall settings. Your firewall program may be blocking TBS from communicating over the internet. Object reference not set to an instance of an object. dŚŝƐŵĞĂŶƐdŚĞĞƐƚ^ƉŝŶŶĞƌĐĂŶ͛ƚĐŽŶŶĞĐƚƚŽƚŚĞƐĞƌǀĞƌƚŽǀĞƌŝĨLJLJŽƵƌůŽŐŝŶĐƌĞĚĞŶƚŝĂůƐĂŶĚůŽĂĚƚŚĞ synonym database. 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