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(BISP) Targeting Process Evaluation

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(BISP) Targeting Process Evaluation Benazir Income Support Programme Targeting Process Evaluation (Cluster A & B) Final Report July 2013 Submitted by: ICF GHK In association with sub-consultants: Collective for Social Science Research Associates in Development (AiD) Private Limited P40252714 and P40252715 Benazir Income Support Programme Targeting Process Evaluation (Cluster A & B) Final Report July 2013 Submitted by: ICF GHK In association with sub-consultants: Collective for Social Science Research Associates in Development (AiD) Private Limited P40252714 and P40252715 Khatib Alam Consulting Director ICF GHK Clerkenwell House, 67 Clerkenwell Road, London, EC1R 5BL, UK Tel: +44 (0)20 7611 1100 Fax: +44 (0)20 3368 6960 Internet: http://www.ghkint.com Ref: J40252714-15/BISP A&B/July/2013 25th July, 2013 Director Beneficiaries Services Benazir Income Support Programme F Block Pak Secretariat, Islamabad, Pakistan. Dear Mr. Naveed Akbar Subject: Final Report – BISP Targeting Process Evaluation (Cluster A&B) We are pleased to submit our final deliverable for the Targeting Process Evaluation (TPE), Cluster A and B, the Final Report. The content and structure of this report was presented at the Project Completion Workshop, held in Bhurban on 7th May, 2013. The valuable comments and suggestions of the BISP senior management and participants at the workshop have been incorporated into the report. The detailed structure was subsequently agreed with yourself during the meeting of 16th July, 2013. As agreed, the analysis synthesizes and covers our key findings for both Clusters A and B, across four phases of fieldwork. It also covers all four components of the TPE: i) The Targeting Process; (ii) Data Entry; (iii) Grievance Complaints; (iv) Payments Complaints. Given extended delays in the assignment for various reasons, and to ensure timely closure within the current contract period, we are taking the opportunity to submit in parallel our final invoices relating to retention amounts. We would particularly like to express our appreciation to yourself and your team for the encouragement and exceptional support provided through the course of this assignment. We look forward to your early feedback on the report, three printed copies of which will be delivered to BISP. If you should require any other information, please do not hesitate to contact me on [email protected] or the GHK TL, Mehreen Hosain or the GHK DTL, Muhammad Tariq. Yours sincerely, For and on behalf of GHK Consulting Ltd. Khatib Alam Consulting Director GHK Consulting Ltd. E-mail: [email protected] Targeting Process Evaluation (Cluster A and B) Table of Contents Table of Contents List of Abbreviation ...................................................................................................................... 1 Executive Summary ...................................................................................................................... 3 Background and Scope ............................................................................................................................ 3 Targeting ................................................................................................................................................. 3 Data Entry ............................................................................................................................................... 5 Grievances ............................................................................................................................................... 6 Payments................................................................................................................................................. 8 Conclusions: The Way Forward ............................................................................................................. 12 1.0 Introduction .................................................................................................................. 15 1.1 Background .............................................................................................................................. 15 1.2 Key Processes in BISP’s Cash Transfer Component ................................................................. 17 1.2.1 Targeting and identification ................................................................................................................... 17 1.2.2 Enrolment and grievance processes....................................................................................................... 18 1.2.3. Payment process: ................................................................................................................................... 19 1.3 Framing the BISP Process Evaluation ....................................................................................... 20 1.4 Overview of Methodology ....................................................................................................... 21 1.4.1 Assessment of the targeting process ..................................................................................................... 22 1.4.2 Assessment of data entry processes ...................................................................................................... 22 1.4.3 Assessment of grievance cases .............................................................................................................. 22 1.4.4 Assessment of payment cases ................................................................................................................ 22 1.5 Structure of Report .................................................................................................................. 23 2.0 Targeting Process ........................................................................................................... 27 2.1 Poverty Scorecard Census Process .......................................................................................... 27 2.1.1 Partner Organizations ............................................................................................................................ 27 2.1.2 Features of the Scorecard ...................................................................................................................... 27 2.1.3 Public Information Campaign ................................................................................................................. 28 2.2 Changes from the Pilot Phase .................................................................................................. 28 2.2.1 Changes in the Poverty Scorecard .......................................................................................................... 28 2.3 Methodology and Sample Breakdowns ................................................................................... 29 2.4 Key Findings ............................................................................................................................. 29 2.4.1 First time interviews ............................................................................................................................... 30 2.4.2 Survey of incomplete forms ................................................................................................................... 33 2.5 Recommendations ................................................................................................................... 35 3.0 Data Entry ..................................................................................................................... 47 3.1 NADRA as BISP’s Data Entry Organization ............................................................................... 47 3.2 The Data Entry Process ............................................................................................................ 47 3.3 Methodology for Process Evaluation of Data Entry ................................................................. 51 ICF GHK Page i P40252714 and P40252715 Targeting Process Evaluation (Cluster A and B) Table of Contents 3.4 Observations and Findings ....................................................................................................... 52 3.4.1 Receipt and logging of PSCs ................................................................................................................... 52 3.4.2 Scanning and transfer to data entry POs................................................................................................ 52 3.4.3 Processing and data entry ...................................................................................................................... 52 3.4.4 Monitoring, supervision and quality control .......................................................................................... 53 3.5 Recommendations ................................................................................................................... 53 4.0 ASSESSMENT OF BISP’S GRIEVANCE REDRESSAL PROCESS ............................................... 57 4.1 BISP’s Grievance and Case Management System .................................................................... 57 4.1.1 Case Management: from manual to technology based systems ........................................................... 57 4.1.2 Institutional structure for Grievance Redressal ..................................................................................... 58 4.1.3 Modalities for Registering Grievances ................................................................................................... 58 4.1.4 Broad Categories
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