Running a Safe Transport Fleet How Stuart Wring Used Technology and Driver Incentives to Reduce His Fleet Incident Rate

Mercedes-Benz spotlight Enterprise Flex-E-Rent spotlight Commercial Fleet Van & Truck preview How Steve Bridge Why a holistic approach to Exhibitors, workshops, demos, wants to be ‘the fleet management enables learning: everything you need best for service’ Enterprise to say ‘yes’ to know about major new show Official Media Partner

CommercialHELPING FLEETS RUN EFFICIENT AND EFFECTIVE VAN & TRUCK OPERATIONSFleet August 2016 £5 where sold

Wrings Transport Running a safe transport fleet How Stuart Wring used technology and driver incentives to reduce his fleet incident rate

Toyota Hilux Fiat Fullback Euro 6 Ford Transit Citroën Berlingo

Business support... Head online for news, Guarantee your next issue... Email subscriptions@ Follow us... Debate the hot topics on our commercialfleet.org running cost data, best practice, fleet profiles email.commercialfleet.co.uk to register today Twitter, LinkedIn and Facebook sites adRocket

FP_COMFLEET_7214159NISid2448449.pgs 29.07.2016 12:35 Inside this issue Welcome

Fleets are caught in the crossfire in the war of words between FTA and FORS on accreditation schemes (page 11). Competition can be good but, in this case, having rival standards which are requested by different Fleet spotlight: organisations could result 16 Wrings Transport in companies having to invest in both in order to tender for business. TfL has stated that fleets Supplier spotlight: can have either standard EnterpriseEnterprise Flex-E-RentFlex-E-Rent 21 in order to meet its road risk requirements but, at the moment, FORS holds the upper hand when it comes to non-TfL contracts. FTA hopes to make headway on Insight: these soon. So how did we get into 49 Managing accidents this situation? FTA members have been calling for the association to act ever since TfL divested of FORS to a community partnership which resulted in major increases in cost due to a new pricing structure. It’s those members, who are in charge of some of Driven: Toyota Hilux the UK’s biggest fleets, 60 which are behind the launch of FTA Truck 4 I Truckmakers operated 12 I SMMT Conference 29 I Commercial Fleet Excellence. price fixing cartel for 14 years Technology brings radical changes to CVs. Van and Truck preview FTA says its scheme is Europe’s biggest truck manufacturers Free event includes new model exhibitions, compatible with FORS colluded at events to arrange list pricings. 14 I FTA compliance and Q & A workshops, demos and networking. bronze, which FORS Queries answered, regulations explained. disputes. Ultimately, 6 I Calls for national used 49 I Insight: Managing though, it has TfL’s green van grading scheme 16 I Fleet spotlight: accidents light, which will be good Key parties develop their own Wring Transport Although road accidents are in decline, enough for many fleets standards to fill the void. Installing dash cams ‘best thing we ever did’. fleets need to do more to reduce them. We that operate in London. look at prevention and damage limitation. 8 I Cost of ownership ‘top 21 I Supplier spotlight: factor’ for new VW Crafter Enterprise Flex-E-Rent 57 I Insight: Remarketing Payload and on-road times also important The company that likes to say ‘yes’. June sales figures plummet, leading to for new LCV’s potential customers. concerns over stability of the market. 24 I Manufacturer spotlight: 11 I FTA asked to quit FORS Mercedes-Benz Vans 60-65 I Driven: Toyota Hilux, Stephen Briers, over competing schemes A focus on aftersales will help to deliver Fiat Fullback, Ford Euro 6 editor-in-chief, Van and Truck Excellence prompt schism. a target of 100% customer retention. engines, Citroën Berlingo Commercial Fleet

Complaints:p Bauer Consumer Media Limited is a member of the Independentp Press Standards Organisationg (www.ipso.co.uk)p and endeavours to respondp to and resolve yyour concerns qyquickly. Our Editorial Complaints Policy (including full details of how to contact us about editorial complaints and IPSO’sIPSO’s contactcontact details)details) cancan bebe foundfound atat www.bauermediacomplaints.co.uk.www.bauermediacomplaints.co.uk. OurOur emailemail addressaddress forfor editorialeditorial complaintscomplaints coveredcovered byby thethe EditorialEditorial CComplaintsomplaints PolicyPolicy isis [email protected]@bauermedia.co.uk.

commercialfleet.org August 2016 3 News insight: Price fixing Europe’s biggest truckmakers operated cartel for 14 years, finds EC investigation Only 10% of Commercial Fleet poll respondents think compensation will be forthcoming

By Gareth Roberts ruck manufacturers could face claims for compensation from commercial fleet operators £2.45bn No 90% Yes 10% short-changed by the price fixing scandal. Total of fines handed to The Road Haulage Association (RHA) told truckmakers for price fixing Commercial Fleett there was widespread anger among its members and it intends to pursue claims on their behalf. Do you think truck TRichard Burnett, chief executive of the RHA, said: “They manufacturers have made it clear that they feel aggrieved at the news of a Fine implicated in the truck pricing cartel and are looking to us to represent them. price fixing scandal “The Association’s board of directors, comprising mem- breakdown will compensate ber-elected individuals from RHA member companies, met operators? to discuss the European Commission’s £2.5 billion fine. Their Daimler – £844m (€1bn) Source: commercialfleet.org unanimous decision was that the Association should Volvo/Renault – £561m progress compensation claims on behalf of its members.” (€670m) However, just 10% of respondents to a Commercial Fleet poll said they thought compensation would be forthcoming. DAF – £630m (€752m) An investigation carried out by the European Commission Iveco – £414m (€494m) found that MAN, DAF, Daimler, Iveco and Volvo Trucks, which also owns Renault Trucks, had operated a cartel for 14 years, from 1997 to 2011 (commercialfleet.org, July 20). million vehicles over the period. The £2.45bn fine therefore Proceedings against Scania are still ongoing, but DAF, represents around £711 per vehicle. Daimler, Iveco and Volvo/Renault must now settle their share It would have been bigger if it wasn’t for the Commission of a £2.45bn fine – the biggest for a cartel in the Commis- giving the truckmakers a 10% reduction for admitting they sion’s history and twice as much the previous highest of had operated a cartel. In addition, MAN was granted immu- £1.1bn issued in 2012 to the makers of TV and computer nity after it alerted the authorities to the cartel’s existence monitor tubes. and in doing so become a key witness in the investigation. Commissioner for competition Margrethe Vestager said: The Commission said MAN would have faced a potential “It is not acceptable that MAN, Volvo/Renault, Daimler, Iveco fine of £1bn if it hadn’t turned whistleblower, because fines and DAF, which together account for around nine out of every were based on market share, vehicle sales and revenues. 10 medium and heavy trucks produced in Europe, were part A spokesman for the truck manufacturer told Commercial of a cartel instead of competing with each other.” Fleet: “The MAN code of conduct includes a clear belief in Excluding trucks sold by Scania and MAN, and trucks free and fair competition. The company does not tolerate any under six tonnes, the companies fined sold an estimated 3.5 unfair business practices or illegal conduct.” Clandestine meetings held at trade fairs to collude on ‘gross list’ pricing EU officials raided the offices of Europe’s biggest MAN, Volvo/Renault, Daimler, Iveco and DAF for medium and heavy trucks to comply with truckmakers in 2011, kicking off an antitrust covered the same topics, namely the respective the increasingly strict European emissions investigation that led to last week’s record fine. gross list price increases, timing for the standards (from Euro III through to the currently MAN had lifted the lid on a price fixing cartel introduction of new emissions technologies and applicable Euro VI). and was to become the European Commission’s the passing on to customers of the costs for They also agreed to pass on to customers the star witness. the emissions technologies. costs for the emissions technologies required to Investigators discovered that, between 1997 and The Commission’s decision relates specifically comply with the emissions standards. 2004, meetings were held at senior manager level, to the market for the manufacturing of medium However, the Commission did not reveal any sometimes at the margins of trade fairs or other (weighing between six to 16 tonnes) and heavy links between this cartel and allegations or events. This was complemented by phone trucks (weighing more than 16 tonnes). practices on circumventing the anti-pollution conversations. It discovered truckmakers were coordinating system of certain vehicles, in other words the From 2004 onwards, the cartel was organised prices at ‘gross list’ level for medium and use of so-called defeat devices. via the truck producers’ German subsidiaries, with heavy trucks in the European Economic Area Richard Burnett, chief executive of the RHA, said: participants generally exchanging information (EEA). The gross list price level relates to “It is reassuring to have confirmation that there electronically. the factory price of trucks, as set by each was no cheating in terms of the Euro emission Over a 14-year period – up until their offices manufacturer. In addition, they colluded on the testing process, but that is of little comfort in were raided in 2011 – the discussions between timing of the introduction of emission technologies terms of the price fixing.”

4 August 2016 commercialfleet.org “It is reassuring to have confirmation that there was no cheating in terms of the Euro-emission testing process, but that is of little comfort in terms of the price fixing” Richard Burnett, RHA

ManufacturersManufacturers hhadad ccolludedolluded oonn ttruckruck ppricricin g and in passing Only Daimler, which was fined £844m – the highest fine oonn tthehe ccostsosts ooff ccomplyingomplying wwithith sstrictertricter eemissionmission rrules.ules. faced by those involved in the cartel – has said it will consider The compliance costs for Euro III-VI (from a Euro II base- compensating its customers. line) have been estimated by the International Council on A spokesman told Commercial Fleet: “The company will Clean Transportation (ICCT) at £322 (III), £3,174 (IV), £3,522 examine any claims for damages that might be asserted.” (V) and £5,246 (VI) respectively, averaging around £2,930 per It refused to comment further on the scandal. truck over the period. The Volvo Group, which includes Renault Trucks, was fined The campaign group Transport and Environment (T&E) £561m (€670m). says it therefore follows that, if the truckmakers only agreed Martin Lundstedt, Volvo president and CEO, said: “While to a relatively modest degree of overpricing for compliance we regret what has happened, we are convinced that these costs, the cartel has been profitable in retrospect – even events have not impacted our customers. taking the fine into account. “The Volvo Group has always competed for every single For comparison, Euro VI trucks were initially sold with an transaction.” industry-wide £8,300 premium, not the £1,600 or so of the Iveco, which was fined £414m for its role in the price fixing additional costs (£3,522-£5,246) highlighted. scandal, refused to comment on the Commission’s decision However, a spokesman for DAF, which will have to pay a or whether it would be compensating customers. fine of £630m, insisted that the “exchange of factory list The fines paid by the manufacturers won’t be compen- prices among manufacturers had no effect on truck sales sating those short-changed either. The cash will end up in prices negotiated between DAF independent dealers and its the Commission’s coffers, specifically its ‘community budget’, customers”. therefore helping “to finance the European Union and reduce The Commission’s ruling would suggest otherwise but, in the tax burden on individuals”, it says. terms of residual values, pricing experts are not predicting William Todts, director for freight and climate at T&E, any significant effect on used prices. believes that should not happen here. Steve Botfield, senior editor for commercial vehicles and Online He said: “I feel very strongly that the EU should use the motorcycles at Cap HPI, said: “In the short term, we foresee money to the benefit of the damaged parties which are in no impact to used vehicle values. To see the original this case the environment and the hauliers.” “However, the aftermath of the price fixing case may news story, go to: The campaign group has proposed the fine should be eventually result in manufacturers becoming more trans- commercialfleet.org/ directed towards research and development of cleaner, parent on the pricing of both new and used vehicles, which price-fixing more energy efficient vehicles or the accelerated electrifica- will benefit the used vehicle market in the long term.” tion of transport.

commercialfleet.org August 2016 5 News Industry calls for national van grading scheme Auction houses develop their own, but NAMA says national scheme would be ‘colossal workload’

By John Charles online channels. While conversations with NAMA are at early lack of industry action over creating a van stages we are aware that other members are developing alternative to the used car grading scheme is 2012 their own schemes. seeing auction houses develop their own Year NAMA introduced its “It is clear that, while the various grading schemes are at standards. own car grading system different stages of development, it is in the interests of the The used car scheme, introduced in 2012, whole industry that we work towards a national standard. provides nationally-agreed grades to inform BCA is actively working toward that goal and is a vocal leader buyers about the condition of cars at auction. in the discussions.” AIt was created by the industry under the eye of the National He added: “It will be important that when we reach agree- Association of Motor Actions (NAMA). ment on a standard grading scheme for LCVs, it is used by However, developing a van grading scheme would involve everyone.” “a colossal workload for a small sector of the market”, Manheim meanwhile, is planning on developing an LCV according to Alex Wright, LCV committee chairman at and HGV grading system in collaboration with its buyers, NAMA and managing director of Shoreham Vehicle Auctions. which will be integrated into a new inspection system. He said: “I have committee members who are determined “Clearly, every NAMA member can submit their grading to push forward a grading scheme, but the car one does not solution, allowing the membership to vote on it,” said James fit. Therefore, a whole new system needs to be designed for Davis, director of commercial vehicles at Manheim. vans at great expense for a small market.” Barry Watts, group operations director at Aston Barclay, Asked if a van grading scheme would become a reality added: “The key for us is to ensure that it’s as simple to within the next two years, he said it was “50:50”, adding: “I understand, adopt and use as the car grading guide, when have received no request from any buyer in the past four or it is launched.” five years for a grading scheme. Buyer desire and need is Steven Botfield, commercial vehicles senior editor at not there at the moment and for auction houses ultimately Cap HPI, said: “A recognised nationwide standard in the there needs to be a return on investment.” commercial van world would be a positive step for the However, he added: “We are relooking at the whole issue industry and a NAMA-style system would certainly introduce at the present time and it remains an agenda item.” a much needed and more consistent approach to vehicle NAMA’s car grading system uses a scale of condition condition reporting. grades from one to five (or A to E) aligned to defined condi- “It would also have the added benefits of providing assis- tions. Grade one or A describes a car in a virtually ready to tance in setting reserve values at auction by the vendor and retail condition, requiring little more than a valet; grade five online buyers would have greater confidence on overall or E is representative of a car that has sustained severe vehicle condition. abuse with a panel, or panels, needing replacement. “Measurement would also be a key benefit and being able BCA has developed its own online van grading scheme, but to measure condition on sold and not sold vehicles would be said that “gradings for LCVs will differ from car standards, as advantageous as would vendor measurement of vehicle the industry generally accepts that, by their nature, commer- Online condition. It promotes responsible buying and selling.” cial vehicles are more susceptible to wear-and-tear”. However, he added: “The introduction of such a system Simon Henstock, chief operating officer UK remarketing at For Glass’s used van would not be without its drawbacks. BCA and vice chairman of NAMA, said: “As part of our of the month, visit: “The overall cost to the industry would be considerable and commitment to transparency with our customers, we felt it commercialfleet.org/ would require comprehensive training of vehicle inspectors. was important to develop a grading scheme for LCVs that used-van “There would also be the cost of inspections to vendors – would allow for informed decision-making and in support of would they be prepared to foot the bill?” “It is in the “I have “Clearly, “The key “A recognised interests of received no every NAMA for us is to nationwide the whole request from member can ensure that standard industry that any buyer in submit their it’s as simple in the we work the past four grading to understand, commercial towards a or five years solution, adopt and use van world national for a grading allowing a as the car would be a standard” scheme” vote on it” grading guide” positive step” Simon Henstock, Alex Wright, James Davis, Barry Watts, Steven Botfield, BCA/NAMA NAMA Manheim Aston Barclay Cap HPI

6 August 2016 commercialfleet.org adRocket

FP_COMFLEET_Commercialid2447709.pgs 28.07.2016 17:13 News Cost of ownership ‘top factor’ for new Crafter Payload and on-road times also crucial for new LCV’s potential customers, says Volkswagen

By Stephen Briers important, which is about the use of products, ease of use olkswagen “started from scratch with the “The product and VOR,” said Waite. customer in mind” to develop the all-new The new Crafter will be available with three wheelbases, Crafter, according to commercial vehicle head three heights, single and double cab, and – for the first time of sales Andy Waite. The van will go on sale in is important, – three platform lengths. It will be compatible for dropside, the first quarter of next year (orders open in tipper, Luton and caged tipper bodies via Volkswagen’s November). but the Engineered to Go converter programme, although the The company shadowed a number of company is also considering introducing factory-fit body Vcustomers to understand how they used their vans, what options, including refrigeration and mini-buses. their issues were, how it could add value and where it could proposition A front-wheel drive (FWD) option is also new, which will help them to reduce costs. As part of the initiative, it reduce price and CO2 emissions, improve fuel consumption established eight key customer groups, including courier/ and payload, and comes with a low loading edge and standing logistics and service/mobile workshops, in order to identify is also height in the back. FWD will be available on vans up to four their priorities. This will influence how Volkswagen equips tonnes gross vehicle weight (gvw) and opens up new sales vans for each sector. important” opportunities: about 40% of large panel vans are front-wheel The previous Crafter was a re-badged version of the drive. Mercedes-Benz Sprinter produced on the same Dusseldorf Andy Waite, Rear-wheel drive will be available up to 5.5 tonnes gvw and production line; the new van is all Volkswagen and will be also offers greater payload, plus towing up to 3.5 tonnes, an built at a new plant in Poland. This has given the company Volkswagen increase of half a tonne. much more flexibility, said Waite. A new eight-speed automatic transmission is available on “We can achieve a lot of things that we couldn’t before,” he front-, rear- and all-wheel drive vans up to four tonnes gvw. added. “Crafter has been designed around the customer.” The loading area has a new universal floor with 10-14 Volkswagen found that price was not the most important fastening rings mounted on the floor and wall. It has been factor for a lot of fleets; cost of ownership was. Vehicle prepared to accommodate cupboard systems from suppliers on-road times (VOR) were crucial as were payload and the such as Sortimo, Bott, Wurth, Aluca and Flexmo. ability to buy stripped down versions where seats, radio, Volkswagen is putting greater emphasis on safety, due to mats and spare wheel have been removed. Online customer demand, with the introduction of blindspot Som e fflleets als o had aann issue with tthehe ‘car network’k’ detect ion, s ididew in d ass ist, s ign assist an d eCeCa llll, a lt houg h mentality when it came to service, maintenance and repair More images of the some of these are likely to be options. (SMR) work. Consequently, Volkswagen is looking at new VW Crafter at: Post-collision braking is expected to be standard, and extended working hours where appropriate, complemented commercialfleet.org/ fleets will also be able to choose from a menu that includes by Smart repairs to get vans back on the road more quickly. vwcrafter2016 park assist, rear traffic alert, front assist, trailer assist, side “The product is important, but the proposition is also protection, speed limiters and reversing cameras. Orders begin in November for FWD models with an on-sale date of Q1 2017. RWD versions and the automatic transmission will come in the second half of the year followed by chassis cabs and other derivatives. Fleets will be able to purchase the existing model in rear- wheel drive up until the new RWD Crafter is launched, which means that outgoing and new models will be sold simul- taneously until quarter three next year.

Engine options: 2.0TDI FWD: 102hp (new), 140hp, 180hp (new) RWD: 122hp (new), 140hp, 163hp, 180hp 4Motion: 140hp, 180hp

8 August 2016 commercialfleet.org adRocket

Renault TRAFIC What Van? Medium Van of the Year 2015 and 2016. Well, we told you it was reliable.

4 Years 0% APR 4 Years Servicing 4 Years Warranty 4 Years Renault Roadside Assistance Van? Van? at at h h

W W

5 6

1 1

0 0 A 2 A 2 W W AR DS AR DS To ﬁ nd out more, visit renault.co.uk/vans or Winner Winner Medium Van Medium Van call the Renault Business Team on 0800 040 7344. of the Year of the Year

BUSINESS USERS ONLY. Finance provided by Renault Finance, PO Box 149, Watford, WD17 1FJ. Indemnities may be required. Excluding the Channel Islands. Conditions apply. 4 years 0% APR off er available on Kangoo (except Z.E.), Trafi c Panel and Master Panel vans only. Minimum deposit requirements apply. Valid on new vans when ordered by September 30th 2016 and registered by 31st December 2016. Warranty applies to new vehicles for up to a period of 4 years or 100,000 miles, whichever comes fi rst (fi rst 2 years unlimited mileage). For full terms and conditions visit www.renault.co.uk/warranty. Renault Assistance is provided by our approved roadside assistance partner. Cover from month 0 to 36 includes assistance at the roadside and home, national recovery, onward travel and European cover. Cover from month 37 to 48 includes Roadside and Homestart (including a local tow to an authorised Renault dealer). For full terms and conditions visit www.renault.co.uk/roadside. Servicing Package applies for up to 4 years or 90,000 miles, whichever comes fi rst. This covers the manufacturer’s minimum maintenance programme, which is detailed on your Warranty and Service sheet. For full terms and conditions visit renault.co.uk/serviceplan.

Model shown is the Renault Traﬁ c Business+.

12962_REN_Vans_Range_ProPlus_VanUser_297x210_1.4.indd 1 29/07/2016 12:36 FP_COMFLEET_12962RENVaid2449418.pgs 29.07.2016 14:44 adRocket

FP_COMFLEET_6404634533id2417076.pgs 01.07.2016 11:46 News FTA asked to quit FORS over competing scheme TfL recognition of FTA’s Van and Truck Excellence schemes prompts war of words with fleet rival

By John Charles he Freight Transport Association (FTA) has been asked to leave the Fleet Operator Recognition Scheme (FORS) after it launched a rival accreditation initiative. The argument followed an announcement by the FTA that its initiatives met Transport For London (TfL) work-related road safety clauses Tonce additional audit items were included. As a result, they were equivalent to FORS Bronze accreditation, according to the FTA. However, FORS concession director John Hix said the FTA’s Van and Truck Excellence schemes “fall well below the best practice standards”. “To meet, even just in part, TfL’s compliance criteria, 10 or more additional requirements must be added to the FTA audit,” said Hix. He claimed they included: driver licence checks, driver eyesight checks, working at height rules, routing and scheduling requirements and responsibilities and accountabilities. “We fail to see how this can be seen as ‘excellence’ when both the FTA’s Van and Truck Excellence programmes fall way short of not just FORS Silver, but FORS Bronze,” said Hix. “I don’t understand FORS’ reaction … However, James Hookham, FTA deputy chief executive, said: “I don’t understand FORS’s reaction, particularly in We make it clear, as, importantly, does its view of that ‘falling short’. We make it clear, as, importantly, does TfL, that with the additional audit items, requirements are met.” TfL, that with the additional audit items, FORS, which was established by TfL, but is now managed by the three members of the FORS Community Partnership requirements are met” – AECOM, The Chartered Institute for Logistics Transport (CILT) and Fleet Source – said the FTA was “making life more James Hookham, FTA complex” for van and truck operators and suggested it should be championing “a single national standard” instead. However, Hookham said: “There has been a single national standard for almost 50 years – it is called the ‘Operator FORS was established in 2008 and has expanded into a Licence’. We created Van Excellence and mapped across the nationwide voluntary accreditation scheme with more than principal elements of the ‘O’ Licence.” 15,500 3,800 members. The argument has led to the FTA being asked to give up Membership of the FTA The FTA launched the Van Excellence scheme in 2010. its membership of FORS and not to attend future meetings There are currently 108 Van Excellence-accredited of the scheme’s Governance and Standards Advisory Group companies and more than 120 fleets awaiting accreditation. (GSAG), which includes organisations such as the Driver and Both FORS and Van Excellence shared an equivalence of Vehicle Standards Agency, the Road Haulage Association audit, under which an operator recognised by one scheme and Highways England as well as fleets such as Skanska, would comply with the other. But during 2015, as FORS TNT and Travis Perkins. continued to evolve, the standard changed and no longer Hookham said: “We are very disappointed. While there recognised Van Excellence as equivalent. may be competing commercial interests, we would have At April’s CV Show, the FTA launched Truck Excellence. It thought that the group would have wanted the input of one focuses on the operation and management of large goods of the largest trade associations in the country and our vehicles as opposed to vans. 15,500 members.” Hookham said: “As Truck Excellence is rooted in ‘O’ Licence Hix told Commercial Fleet:: “Members of GSAG have signed requirements, there are quite a lot of issues that it covers a terms of reference document, which included a that FORS does not.” commitment to promote FORS and not to develop a He said these included: Notification of conviction by the competing scheme.” Traffic Commissioners, downloading of tachograph He said there had been “certain dialogue” involving FORS, Online information, board level changes in member companies and the FTA and other stakeholders with a view to establishing first-use inspection of new vehicles. The first six applicants a single accreditation scheme. For more on this story, are currently going through audit. However, he added: “FORS is and has been the best and visit: commercialfleet.org/ He concluded: “I think operators are more comfortable most straightforward route to achieving a standard as set FTA-FORS working with their trade association than a private out by so many contract specifiers.” consortium.”

commercialfleet.org August 2016 11 News Technology brings radical changes to CV sector Investment needed to make alternative fuels more viable for fleets, says Iveco’s Stuart Webster

By Trevor Gehlcken n an effort to tackle environmental issues, the transport industry is transforming vehicles and the way they are used. At an international automotive summit organised by the Society of Motor Manufacturers and Traders (SMMT) in London, logistics experts met to talk about how the industry could be improved. IIveco UK managing director Stuart Webster said he believed alternative fuels will play a big part in the future. He said: ÒUp to five tonnes gross vehicle weight we see electric vehicles as a viable option and indeed we already offer the Daily van in electric format. ÒMore than five tonnes, we look at gas as an alternative, with potential for hydrogen sales.Ó Webster believes compressed natural gas (CNG) and liquefied natural gas (LNG) are suited to long haul business. ÒThere are gaps in the viability of such vehicles but these ‘Active’ systems are needed in appear to be closing,Ó he said. However: ÒThese new tech- buses and trucks to improve safety nologies come with significant costs and there is a less well- developed infrastructure. ÒDiesel is clearly the option of today and we need invest- lation to support it? We are in danger of being too techno- ment in infrastructure and incentives to make alternative logically advanced for not only legislation but the general fuel models more viable. 300kg public too.Ó ÒIf we want an evolution towards such fuels, there must Payload loss in electric Ashworth said care also needed to be taken when looking be investment in fuelling stations across the country.Ó vans due to battery weight at methods of protecting vulnerable road users. Webster also suggested a waiver on road tolls across ÒOne of the issues we are in danger of is local government Europe for alternatively fuelled vehicles and an extra weight making decisions on designs that are not in the best interests allowance at 3.5 tonnes, so payload is the same with the of users and not the best solution to the problem,Ó he said. extra weight of vehicle with batteries. At present, 3.5t vans ÒCalls for bigger windows in the side of trucks are a typical lose about 300kg in payload because of the battery weight. example. They are great, but it is better to have an active Another suggestion is the development of ÒplatooningÓ, system. An active system will stop the truck if it ÔseesÕ a where several trucks drive along the road close together pedestrian in the way and that to us is a better solution.Ó thanks to autonomous technologies. The subject of last-mile deliveries is also one that needs Ray Ashworth, managing director of DAF Trucks UK, said: addressing, as the increased number of deliveries in cities ÒWe are all working on platooning but will we get the legis- causes both congestion and pollution. Simon Hobbs, senior vice-president for supply chain development at Ceva Logistics, said: ÒCongestion is a major challenge and we need to be more creative about out-of-hours deliveries. The industry is very traditional, with a Monday to ÒWe need investment to Friday mindset. Roads at the weekend are much quieter and Online we should use them.Ó make alternatives viableÓ However, he added: ÒThe barriers to this are a combination of mindset, tradition and cost. Sweden opens first electric ÒThereÕs a driver shortage and if we are to encourage Stuart Webster, Iveco UK road: commercialfleet.org/ people into the industry we need to overcome this. Only 2% electric-road of truck drivers are under 25 and itÕs difficult to attract new entrants to the industry if you want them to work weekends.Ó

12 August 2016 commercialfleet.org adRocket

FP_COMFLEET_FIAPR00258id2449782.pgs 29.07.2016 17:01 Compliance

Fleet management is riddled with issues, queries and uncertainty, often caused by legislation. Eamonn Brennan, FTA manager of & van information, looks at common questions Q raised by fleets with its member advice clinic We operate a number of 3.5-tonne gvw vans fitted A with digital tachographs as they occasionally tow Q trailers, bringing them into scope of EU drivers’ hours rules. When the vans are not towing, the drivers do not use the tachograph but the screen display flashes ‘driving without a card’. Does this mean the driver needs to insert the driver’s digital card?

No, the tachograph ‘driving without a card’ display warning simply means that it thinks that the transport A operation at the time is subject to EU drivers’ hours We carry goods that are light in weight but high in volume, so rules, as it cannot tell whether a trailer is attached or our van fleet is fitted with high cube bodies. Another transport not. To overcome this, the driver will need to set the tachograph Q operator has told us we need to fit overall height indicators in unit to ‘out of scope’ of the tachograph rules by following the the cab. Is this a legal requirement? instructions below: ■ Go to the main menu by pressing the OK button. If the overall travelling height of your vehicles exceeds three ■ Use arrows to find ‘ENTRY VEHICLE’. metres, there must be a notice in the cab where it can be easily ■ Press OK. A read by the driver indicating the overall travelling height (to a ■ ‘OUT’ will appear on display. tolerance of plus 150mm). This must be in feet/inches or in both ■ Press OK. feet/inches and metres (but not in metres only). The numbers indicating ■ The vehicle is now set for ‘out of scope’ operation. feet/inches must be at least 40mm tall. Overall travelling height means ■ To come out of this setting, follow the same steps to the the overall height from ground level of the vehicle, its equipment and load. moment it says ‘OUT- END’. The setting of ‘out of scope’ ends automatically as soon as the driver inserts the digital tachograph card in slot one.

We have a tail lift on one of our new vans. Are there any rules that govern how regularly the lift needs to be Q inspected?

If you are an employer or self-employed person providing lifting equipment for use at work, or if you have control of A the use of lifting equipment, you must make sure the lifting equipment is safe. The main requirements for you as a ‘duty holder’ are in the Provision and Use of Work Equipment Regulations 1998 (PUWER) and the Lifting Operations and Lifting Equipment Regulations 1998 (LOLER). We have received a fixed penalty notification advising us The frequency of the inspection depends on what the tail lift is expected that one of our vans activated a speed camera on an A-road to carry. Q while traveling at 56mph. Our driver says that the speed limit If the tail lift carries persons then the recommendation is to have it was 60mph for the road he was on. Can we challenge the tested every six months, otherwise the period would be one year. A full speeding notification? explanation can be found in the HSE publication Thorough Examination of Lifting Equipment: hse.gov.uk/pubns/indg422.pdf Fixed penalty notifications can be challenged, but you must make sure your facts are correct before doing so. A Key to your question is what van the driver committed the offence in. Cars, car-derived vans and dual purpose vehicles are permitted to travel at 60mph on an A-road, where the speed limit is 60mph (a car-derived van is a goods vehicle constructed as a derivation of a car and having a maximum laden weight not exceeding 2,000kg). Vans that are not car-derived should travel at no more than 50mph on an A-road, as this is the national speed limit for that type of vehicle on a single carriageway road. However, if the A-road was a dual carriageway which has a central reservation to separate the carriageways then the speed limit is 60mph, and therefore the penalty notification could be challenged.

14 August 2016 commercialfleet.org The FTA looks at the latest issues to affect Rules& vans and trucks, including theft prevention and regulations driving in the rain

KEEP SAFE WHILE Theft prevention tips DRIVING IN THE RAIN Theft prevention is mostly common high (include signs warning people of sense: make sure your company’s policy its presence). covers ‘in the warehouse’, ‘in the yard’ ■ Use floodlighting to illuminate your area and ‘on the road’. of risk, ensuring that there are no areas of darkness within the compound. SITE PRECAUTIONS ■ Ensure there are no weak spots around These may need to be adapted on a the perimeter of the property, where case-by-case basis, but general principles criminals may gain easy access to the might include: site, building or compound. ■ Restrict vehicle access to property. ■ Secure all gates, doors and other ■ Identify where your high value goods entrances when frequent access is Driving in the wet requires greater caution are located within your premises. not needed. than usual because reaction time and vision ■ Where possible, link with your local ■ Remove all opportunities for crime, will be decreased. Here are a few safety tips. neighbourhood watch group to enlist such as ladders and bins that could be its support. used to climb over a wall, hiding places BE CAUTIOUS OF AQUAPLANING ■ Check if you are overlooked by any or areas with poor light. Aquaplaning is more likely to occur when other buildings and improve your security ■ Secure or remove anything that could driving too fast during a storm or if tyres are if any roof work is planned for adjacent potentially be used to break into your not properly inflated. It causes a loss in buildings. premises or cause damage. traction and decreased steering control. ■ Where practicable, employ the use of ■ Improve visibility by cutting back CCTV cameras. vegetation and other objects that obscure AVOID DEEP WATER ■ Make sure external lighting is in good natural surveillance. Do not drive through moving water, especially working order. ■ For a full crime prevention survey of if it is not possible to see the ground beneath. ■ If your premises are bounded by a wall, your premises, contact your local police Look for an alternative route. apply anti-climb paint above two metres for further advice. CHECK BRAKES Once through shallow water, check that you TOP TEN TIPS FOR DRIVERS are clear of other vehicles behind and apply the brakes in a pumping action. Continue 1 Remove keys and lock vehicle 6 Be aware of bogus officials lightly to dry them out. Once braking efficiency doors whenever a vehicle is left (who could be wearing stolen has returned, increase speed gently. unattended – this includes when uniforms) or distractions. Drivers may paying for fuel and making a delivery also be alerted by other drivers for SLOW DOWN or collection. supposed faults or directions, etc. Allow extra time for journeys in wet weather 2 Drive with the doors locked in 7 Keep documentation about your and slow down when it’s raining, as stopping order to deter thieves who may load safely tucked out of sight distances need to be significantly increased. try to enter the vehicle when it is and don’t talk to others about what stationary. If anti-theft systems are you’re doing, where you are going or TURN ON LOW BEAM HEADLIGHTS fitted, make sure they are working what you’re carrying. Dipped headlights should be used in heavy and use them. 8 If you realise a theft from your rain, as daytime running lights illuminate only 3 Park overnight at approved vehicle is going on, don’t leave the front of the vehicle. locations if possible and try the safety of your cab. Lock the doors, to park to prevent access to the start the engine, switch on the lights SIGNAL YOUR ACTIONS WELL IN ADVANCE rear doors. and, if necessary, sound the horn to Using indicators in plenty of time enables the 4 If asked to re-deliver to a new attract attention. vehicle behind know your intentions and gives address, always check with your 9 Always check for signs of the driver time to take appropriate action. traffic office first and wait for tampering with doors, seals, confirmation before moving on. straps or sheets. PULL OVER IF NECESSARY 5 Where high value loads are 10 Most thefts are opportunistic Rainfall can be so heavy that it is not possible carried, try to travel in a convoy and not carefully planned to see the road ahead. Look for a suitable safe with other trusted drivers. – keep alert! stopping place and wait until it eases. Keep headlights and hazard warning lights on.

commercialfleet.org August 2016 15 Fleet spotlight: Wrings Transport

‘Dash cams were best thing we’ve ever done’ InstallingInstalling fforward-facingorward-facing ccamerasameras hhasas rreducededuced iinsurancensurance cclaimslaims andand pprotectsrotects ddriversrivers

By Stephen Briers in the yard part-time. His brothers have both amily stories of how his grandfather worked for the business at one time or other. Factfile built up and then sold a successful Today, Wrings is thriving as a £6 million turn- CompanyCompany Wrings Transport haulage business left a lasting impres- over transport business based at Hallen near OwnerOwner Stuart Wring sion on a young Stuart Wring. Avonmouth, Bristol, with just over 60 vehicles Established 1995 Within three years of leaving school offering both national and local deliveries. Location Hallen, nr Bristol at 16, after an initial grounding at The fleet is divided between the UK full load Fleet size 63 vehicles: trucks contract hire business VMH Transport business (35 artics) and regional deliveries (25 – 35; rigids – 25; vans – 3 FServices, Wring began working for the first of rigids and three vans). The majority are Funding method Hire purchase, three haulage companies. By the age of just 24, Mercedes-Benz and Scania, with a few MAN. outright purchase he had the knowledge and skills to step out by Everything is procured either on hire purchase Operating cycle Five years himself and emulate his grandfather. or owned outright; despite his leasing experi- Brands Mercedes-Benz, He launched Wrings Transport in 1995 as a ence, Wring has so far opted against contract Scania, MAN family concern: his mother did the accounts for hire – but he doesn’t rule out change. “It’s an the first 14 years while his father still helps out old-fashioned view, but it works for us,” he says.

16 August 2016 commercialfleet.org “Pre-recession we kept everything for five years but during the recession we held on to our vehicles. Now we are in a period of heavy replacement for our rigids and are going back to our five-year policy.” Wring found that keeping vehicles for longer than five years caused some repair and maintenance issues. However, he is also mindful of the rapid pace of technology and is considering turning to contract hire for his artic fleet with an 18-24- month operating cycle to take advantage of the improvements in fuel efficiency offered by the newest vehicles. A decision will be taken nearer to 2018 when his artics are due for replacement. It could, though, see his range of truck partners widen as he’ll take funding from manufacturers rather than independent leasing companies. “If we do contract hire, we will go for whatever is best for the business – we could choose whatever we want,” Wring says. He adds a swift clarification: “But we are very loyal to our partners. We have had the same insurance broker, tyre garage and Stuart Wring: ‘We are in a mobile phone provider since we period of heavy replacement started. We try to use independent for our rigids and are going back to our five-year policy’

commercialfleet.org August 2016 17 Fleet spotlight: Wrings Transport

companies that are family-owned like the appearance and visibility of the design on the us; it gives us better relationships.” road and to reduce costs when repairing minor His choice of Mercedes-Benz and bumps and scrapes. Scania comes down to the strength of their The red giant ‘W’ which has been on the front residual values; that is the differentiating factor of cabs since 2002 was removed because the for his business. latest vehicles have plastic bumpers which are “With the other brands, it will hurt you when you costly and time-consuming to replace if there is sell them,” Wring explains. “But with Mercedes- damage that requires repainting. Instead, the W Benz and Scania, they are competitively-priced has moved to the side of the truck where it is upfront and their residuals are strong. We can sell more prominent at a further distance, while the them at book value through our local dealer.” cab simply has the company name on the side Most van and truck fleets, when questioned, which can be peeled off before de-fleet. point to reliability as a defining factor, but Wring, Wring estimates that not painting the plastic will who was involved in maintenance management save £1,000 each time, while the bumpers can until as recently as 2012, says that he has policies now be replaced in-house. Over the course of a in place and relationships with dealers to ensure year, a truck will usually have 15-20 bumpers it isn’t an issue. replaced, all of which would’ve had to have been “Yes, it’s important, but the most important repainted by a signwriter. thing for us is not losing money when we sell He has decided against including the company the truck,” he adds. “That’s where our decisions email or phone number of the trucks, believing it are made. to be “a waste of time – if you want to find my “Also, Mercedes-Benz goes from cars to vans company you’d Google it, not track down a truck”. to 44-tonne trucks; they can do everything for you It means the design can be less cluttered. and they go out of their way to help you and give Wring is responsible for all purchasing deci- you their support.” sions but employs a fleet and site manager in Truck reliability has improved substantially Andy Williams who focuses on the day-to-day since Wring set up his business, with engine operations. As key controller, he books mainte- issues in particular a thing of the past. And while nance – an eight-week cycle for vehicles and 12 some operators complain that Euro 6 diesel has weeks for trailers – and even installs the Mix resulted in a drop in fuel efficiency, Wring’s expe- telematics system. rience is entirely different. The company uses it to monitor truck and driver His trucks on average are returning 1mpg more performance, in particular fuel economy. Intro- than the Euro 5 equivalents (“nine-plus to the duced in 2008, it has virtually eliminated idling gallon”), which is saving the business between from around 25 minutes per day to less than four £3,000 and £4,000 a year on fuel per tractor unit. minutes. Wring Transport’s big investment over the past This isn’t just down to driver education; Wrings purchasing decisions. For example, trucks are 12 months has been to completely overhaul its has a much better understanding of a vehicle’s now ordered with engine idle shut-down systems. truck livery. The priority was twofold: to improve fuel consumption, which has influenced its The biggest impact on fuel is the driver and the telematics provides daily reports on speeding, harsh braking, acceleration and revving, flagging any results which fall outside of a ‘green band’. Driver shortage: free training and flexibility The tolerance level is set at 98%, and two-thirds of drivers achieve it. Among those who fall short, The shortage of drivers is one of the biggest issues the artic fleet are asked whether they have to be most are very close and are sitting in amber facing van and truck operators as people shy away home every night. If they say yes, they become rather than red. Their behaviour is addressed by from a career behind the wheel. holiday relief drivers; if they answer no then they are Wrings’s in-house driver trainer Sean Mulhall, a Wrings employs 65-68 drivers but always has staff allocated their own trucks. former driver at the company. He is responsible leaving and joining the business. Responsibility for “We have to be flexible to cater for all types of for every type of training, from driver CPC to recruitment rests with driver trainer Sean Mulhall. drivers,” says Wring. classroom to on-road coaching. Stuart Wring says there are two types of driver: That said, there is less flexibility when it comes to Mulhall receives training from the manufac- the old school and the younger generation. the artic drivers; 90% are away all week, while 10% turers, which he then passes onto the drivers “There is an element with the old school that they are relief drivers. about the best way to drive the trucks for want to be the king of the road, the trampers. But “In this industry it will always be a struggle maximum efficiency. the younger drivers and those new to the industry, to recruit,” Wring adds. One of his solutions is to The Mix system is complemented by a Scania they want to do day work,” he explains. pay for drivers’ initial training; in return they have driver support score, whereby Wrings receives a “We have to make it more attractive. Our rigid to sign a two-year contract so the company has bonus payment from the manufacturer if drivers drivers are home every night and do not work some commitment. are below the threshold. It is intended to reward weekends.” “We all have to do our bit to promote the those who look after their vehicles, as they will be During the interview process potential recruits for industry,” he says. returned in better condition and with less wear- and-tear.

18 August 2016 commercialfleet.org Stuart Wring introduced a £1,500 pot for the safest drivers

the number of insurance claims “massively”, “We look after our staff. We pay performance says Wring. “We can manage it easily; there isn’t too much bonuses, we pay for their HGV medicals and data with the cameras, telematics and phones,” he adds. Combined with telematics and the bonus we pay 2% into their pensions” payments, the cameras have helped Wrings Transport to greatly improve its safety record. The Stuart Wring, Wrings Transport majority of damage is chips or reversing prangs; it has not had a rollover since 2008 or a write-off for almost as long. “We look after our staff. We pay performance Drivers receive all of the payment and the “This has been very effective,” he says. “It is bonuses, we pay for their HGV medicals and we company then doubles the figure as an additional capped at £1,500, although our Scania drivers can pay 2% into their pensions when the Government incentive, which could amount to more than £400 earn almost £2,000 extra per year if they drive minimum is 1%,” Wring says. a year. It helps to engage drivers in the process, their trucks well.” “We are always looking to bonus and incentivise although Wring says they were accepting of tele- While telematics has been a real positive for the them to give them a good package and not just a matics at the outset after an induction explained company, Wring says the “best thing we ever did” basic wage – [but] at the end of the day we are the benefits to the business of saving fuel and was to introduce forward-facing cameras in 2013. only asking them to do their job.” reducing accident damage. “Anyone running a truck without a camera is It’s not the only bonus they could earn, either. like going somewhere without a phone,” he adds. Every driver starts the year with a £1,500 pot of Wrings Transport installed the cameras itself. Are dash cams the next big thing money. Each time they do something which costs They had an immediate impact on driver attitudes Online in fleet? We’ve trialled one: the company money, it is taken off the total. Wring as they know their every move is being filmed in fleetnews.co.uk/dashcam-blog pays out every six months. the event they have a crash. This has reduced

commercialfleet.org August 2016 19 In association with

THE NEW EVENT FORMAT FOR THE COMMERCIAL FLEET SUMMIT

20-21 SEPTEMBER 2016 Drive your MILLBROOK PROVING GROUND business forward

Topics and speakers already confirmed include:

Brexit and the How to reduce Award winning ramifications for collisions & traffic practices to run the the industry violations safest fleet possible James Hookham, FTA Stuart Gemmell, Gallagher Alison Moriarty, Skanska - Safe Bassett International Fleet of the Year winner

Fuel efficiency: What policies will Risk mitigation The next generation the new Mayor of including the revised of trucks and London introduce H & S sentencing developing fuel to meet Londoners’ guidelines efficient technology needs? Mark Cartwright, FTA - Van Richard Pearson, BP Tim Ward, TfL Excellence & Truck Excellence Register today www.commercialfleetvanandtruck.co.uk Supplier spotlight: Enterprise Flex-E-Rent ‘WE EXPECT TO SAY YES TO CUSTOMER REQUESTS’ Danny Glynn believes that a holistic approach means Flex-E-Rent can fulfil more fleets’ needs

By Matt de Prez the choice between short, fixed and long-term rental options. n uncertain economic outlook, such as the Factfile This means operators can rent one vehicle, 100 or even 1,000 one caused by the Brexit vote, can see invest- Organisation with contract lengths from just one day. ments deferred or scaled back, particularly Enterprise Flex-E-Rent Flexible rental contracts can provide operators with a fixed in the public sector. This has a knock-on General managerer Danny Glynn cost but without the commitment of traditional hire contracts Headquarterss Shrewsbury effect for the wider industry, which often – vehicles can be returned at any time without any early Number of depotss 20 results in deferred investment in new vehi- Fleet size 25,000 termination penalties. cles and extended replacement cycles. If a business is concerned about being locked into a lengthy AThere is another option, however, which rises up the lease or having money tied up in vehicles if they outright agenda at such times: short-term rental. purchase, flexible rental could provide the get-out-of-jail- According to a Fleet Newss confidence survey carried out free card if economic changes were to affect operations. during the last recession, one in five fleets expected to spend Enterprise Flex-E-Rent is in a good position to capitalise more on rental during the economic uncertainty. on this situation after parent company Enterprise Rent-a-Car Danny Glynn, vice-president and general manager of acquired Burnt Tree in August 2014, adding 17,000 vehicles Enterprise Flex-E-Rent thinks this trend will reappear and (including commercial vans, HGVs, refrigerated trucks and sees it as a major growth opportunity. accessible minibuses) to its fleet, plus Burnt Tree’s propri- He says: “When there’s an uncertain economic climate, etary fleet management technologies, its network of 20 companies tend to look for more short-term, lower risk branches and its team of 400 employees. agreements that don’t swallow up capital and can be termi- The integration of the two companies – which took the natednated oror upup- scaledscaled quicklyquickly. We’reWe’re FlexFlex- E- RentRent fleetfleet toto 2525, 000000 vehiclesvehicles – waswas rrelativelyelatively straightstraight- obviously conscious that there is forward, according to Glynn. a degree of uncertainty at the “Enterprise and Burnt Tree shared many values as well as moment and believe that we a commitment to delivering exceptional customer service,” have a product that’s attractive he says. “The decision to locate the joint business at Burnt for those who want to preserve Tree’s old HQ also addressed many potential concerns. capital and reduce risk.” “The focus for Flex-E-Rent, as with the rest of Flex-E-Rent customers have Enterprise, is on growth, profitability, customer service and the development of our people. By

commercialfleet.org August 2016 21 Supplier spotlight: Enterprise Flex-E-Rent

merging the two companies we have targeted accelerated growth compared tohow it would be if “We want to help both businesses were separate. Burnt Tree was successful in its own right – by imple- menting Enterprise best practice and using its global organisations whether branding, this can only provide growth.” The acquisition is a key part of Enterprise’s larger plan to they need a car for an become the UK’s largest mobility solutions supplier. Glynn says: “Enterprise as a business is all about providing hour or a day, a van for flexible access to mobility, covering every type of vehicle and time period. We want to help organisations whether they a week or a refrigerated need a car for an hour or a day, a van for a week or a refrigerated truck for 18 months. “Flex-E-Rent is a vital part of that offering because so many truck for 18 months” businesses use commercial vehicles but don’t always know exactly how long they’ll need them. We want to be able to go Danny Glynn, Enterprise to a business and tell it that we can handle every type of mobility it might require, even if that means bespoke equipment on a van or truck. “Burnt Tree has unique expertise in this area of rental and demand for smaller city-use vans more recently. However, has benefited from our global presence. Some of its staff truck demand has remained fairly static. have moved into Rent-a-Car and vice versa giving a real £20m Enterprise invested £20 million in HGVs last year, helping breadth of experience across Enterprise. It feels like we’ve Amount invested in to “address concerns that Enterprise was exiting the HGV made real progress in that area.” HGVs last year category post-acquisition”, according to Glynn. “Enterprise is According to Glynn, the business is now at a stage where committed to the growth of Flex-E-Rent in all areas and it has a ‘normal working environment’ and he feels that gives investment continues in line with our objectives,” he adds. it a great opportunity to innovate. “We have also seen an increase in demand for low-emis- He adds: “Over the next 24 months our staff will have the sions vehicles and I think everyone in the industry is fully opportunity to bring new ideas to life. The focus will be on 20 aware of the importance of this type of vehicle. developing existing technology and looking at ways to achieve Number of depots “In terms of zero-emission vehicles, they are more popular better operational efficiency.” in car rental than commercial vehicle rental where the tech- A key area for Glynn is to find ways to improve customer nology still doesn’t meet the needs of many operators.” interaction. “We continually review how we interact with The ever-changing and often confusing subject of vehicle customers and look for ways to enhance our service compliance is another area fleets could benefit from if they offering,” he says. switch to rental, says Glynn. “Where appropriate, we will consider technological solu- He feels operators who choose to rent can stay abreast of tions, but above all Enterprise is a service driven organisation changes such as the upcoming Euro 6 regulations without and, in our experience, exceptional customer service is best making significant investments. when delivered by our people. “New legislation for low emissions has bought about a lot “We also listen to our customers. If there was demand for of changes for the fleet industry,” he says. “There are also a particular service offering that complemented our existing considerations around safety for HGV operators, especially business we wouldn’t rule it out.” when travelling into London where vehicles may require Moving forward, Glynn plans to strengthen the network to additional equipment or modifications to comply. support extra business. Flex-E-Rent currently has 20 depots “Added to that is uncertainty over diesel fuel taxation which spread geographically around the UK. could further increase costs. Fleets have to adapt and Each location supports rental fleets of 1,000 to 3,000 respond to these changes, but compliance often requires commercial vehicles, according to Glynn, and in the next two significant investment. years the plan is to grow substantially with five or six addi- “We can simplify their operation and could save them tional sites and supporting staff. money by ensuring they have the right vehicles for their Glynn believes the demand for specialist vehicles is requirements. If they need a vehicle for a short or long-term increasing. “Our studies both prior and post-acquisition have we can provide it with the assurance that it meets any regu- shown there is a real opportunity in the market to provide lations required.” these vehicles,” he says. Glynn adds: “Our customers get access to expertise and He adds that welfare units, HGVs and accessible and Online support that they wouldn’t usually be able to get elsewhere. temperature controlled vehicles currently make up around “We offer a total fleet management service which some 10% of the fleet. But more than 80% could be defined as customers opt for but we also offer singular or multiple specialist – vehicles that would not be available through For more case studies, vehicle rentals to any business with varied support levels, normal rental suppliers. visit: commercialfleet.org/ including maintenance. None ththe less, marke t nee dsds are ever chang ing. GlGlynn says vans/case-studiesvans/case-studies “O“Our expectat tiion iiss ttoo be ab blle to say ‘yes’ to any customer the light commercial vehicle (LCV) market has increased request, and we manage our vehicle fleet to support that.”

22 August 2016 commercialfleet.org ENTRIES NOW OPEN

WEDNESDAY 30 NOVEMBER 2016 HILTON BIRMINGHAM METROPOLE

Sponsors

commercialfleet.org August 2016 27 Advertisement feature Commercial Fleet Van & Truck Exhibitor profile Flexible renting could be the right move for you Enterprise Flex-E-Rent can provide the best sort of rental for your fleet

nterprisenterprise FFlex-E-lex-E- E Rent, a division Find us within Enterprise Rent-A- at stand Car, provides short, medium and long- E5 term business rental solutions, designed for companies and organisations of all sizes. In the UK, Enterprise Flex-E-Rent has a long and successful heritage going back more than 30 years supplying a range of cars, LCVs and HGVs, including refrigerated vehicles and accessible transport. As a company, it is all about flexibility, service and long-term support. With 21 dedicated locations in England, Scotland and Wales, and a growing fleet of more than 25,000 vehicles, Enterprise Flex- E-Rent offers the widest range of vehicle types of any UK rental company. “In the UK, Enterprise Flex-E-Rent has a long and successful heritage going back more than 30 years” Reasons to visit us at Commercial Fleet Van & Truck Enterprise Flex-E-Rent have the highest quality standards, with the best n Find out how the world’s largest n Discover product terms as flexible maintained commercial rental fleet in the vehicle rental company is as your business needs, from daily UK, providing all customers with incredible transforming commercial vehicle rental to long-term contract hire. on road performance. This means your rental with its dedication to customer business benefits from not only the widest service excellence. n Discuss your needs with expert but also the most reliable range of vehicles. representatives from HGV, LCV, For Enterprise, customer service is at the n Find out how working with temperature controlled and heart of everything. Commercial vehicle Enterprise can improve your fleet specialist sectors. rental is more than just delivering a vehicle operations, keep your vehicles on the where and when you need it; it’s about road and reduce downtime. n Join us for a rental best practice taking the time to understand not just what seminar and hear from the experts you’ve asked for but what you are trying to n The widest range of commercial about how to get the most out of a achieve, in order to make a difference to vehicles for hire in the UK. rental partner. your business.

Call: 0800 328 9001 Email: [email protected] Visit: flexerent.co.uk Events: Commercial Fleet Van & Truck preview

SEPTEMBER 20-21, 2016 THE VEHICLE SHOW YOU CAN’T AFFORD TO MISS Free event includes new model exhibitions, workshops, demos and networking opportunities

ommercial Fleet’s inaugural Van & Truck Show will offer van and truck buyers, influencers and decision-makers a platform to meet WHAT YOU CAN SEE AT THE SHOW suppliers, manufacturers and service providers. Hosted at the Millbrook proving ground in Bedfordshire, the two-day event ■ Exhibition – open to all van and truck ■ R acking/converter zone – hands- builds on the success of the annual Commercial suppliers and service companies. on opportunity to see the latest CFleett summit with the added benefit of being free to attend. ■ Fleets Informed best practice workshops in this field. Working in association with the Freight Transport – allowing fleets and transport operators ■ De monstrations – allow visitors to Association, Commercial Fleett Van & Truck has evolved to to gain further insight. explore various payloads and discover include dedicated learning zones to enable visitors to make ■ Plenary theatre sessions – main stage the best vehicles for you. informed buying decisions, as well as enhanced sessions with key note addresses ■ Ride & Drive – a professional evaluation networking opportunities and a professional ride and drive ■ Networking – enhanced networking experience allowing visitors to drive a evaluation experience. opportunities. variety of vehicles. Twelve speakers will impart their knowledge and experience throughout the two days in the Plenary Theatre and best practice sessions. Delegates will also be able to Location: Millbrook Proving Ground Ltd, Millbrook, Bedford, MK45 2JQ get Ôup-close’ with the latest products in the Conversion Opening hours: Tuesday, September 20, 2016 – 8.30am to 5pm Zone and speak with suppliers in the exhibition. We highlight some of the sessions, manufacturers and Wednesday, September 21, 2016 – 8.30am to 4.30pm products on display at the event, which takes place from For more information, contact: Kate Howard on 01733 468146 September 20-21. For more information, or to or email [email protected] register for attendance, visit: vanandtruck.commercialfleet.org Website: vanandtruck.commercialfleet.org

commercialfleet.org August 2016 29 Events: Commercial Fleet Van & Truck preview

PLENARY THEATRE SPONSORED BY

SAFETY – GALLAGHER BASSETT, STUART GEMMELL TECHNOLOGY AND FUEL OPTIONS FOR FUTURE COMMERCIAL VEHICLES Driving as a requirement This session will highlight where we need to BP, RICHARD PEARSON for work still produces focus attention in order to effect real change in more death and injury than safety performance – influencing driver any other work activity. behaviour. Stuart Gemmell is the risk control Developing cleaner and more fuel We often focus on manager at Gallagher Bassett and has actively efficient powertrains for commercial enhancing driving skills worked in motor fleet risk management and vehicles will be the subject of Richard through on-road training or education for more than 25 years. Pearson’s seminar. use of online resources, yet in many cases He works closely with the company’s clients Pearson is an automotive organisations do not realise their desired and their insurers to develop and embed engineering advisor at BP and will give objectives of minimising avoidable collisions. effective road and driver risk management delegates an insight into what to Why? Because skill is generally not the methodology, including efficient use of expect from the next generation of commercial issue; it is influence and the capability to telemetry and onboard camera systems as risk vehicles. apply known skills. management tools. Three case studies will be analysed during the Many factors affect the way drivers choose Prior to joining Gallagher Bassett, Gemmell’s session to highlight the different ways in which van, to drive and to what degree they pay attention experience had been gained in risk management truck and public service vehicles are used. The impact to road traffic law and company safety policy within the commercial fleet sectors and within of factors such as duty cycle, range, powertrain, weight on driving. the emergency services and public sectors. & refuelling location will be discussed, to define potential technology pathways by commercial application. Then the ability of each option to meet current CHALLENGES FACING THE FREIGHT SECTOR – FTA, MARK CARTWRIGHT legislated targets will then be assessed. Finally, the likely future direction of legislation and its impact on powertrain and fuel selection will be discussed. With so many challenges challenges facing fleets and ways to Working in the Research and Technology Group currently facing the sector, mitigate risk and provide more detail of BP Formulated Products Technology, Pearson’s work Mark Cartwright, head of on Truck Excellence and Van Excellence focuses on understanding the impact of lubricants and vans at the Freight audits, when supplemented by additional fuels on fuel economy and performance and Transport Association audit items, which are now recognised characterising the thermodynamic environments they (FTA), will talk delegates by TfL. experience during their pathways through the engine. through three areas: risk Finally, the new, more rigorous management, the FTA’s new relationship sentencing guidelines for health and safety with Transport for London (TfL) and the offences, which came into force in February revised health and safety sentencing and direct the courts to consider the DRIVING FOR WORK IN LONDON guidelines. sentencing of offending organisations with a TFL, TIM WARD He has more than 25 years’ experience in step-by-step approach, including an the logistics industry and, having held a assessment of turnover to set a starting number of roles within the FTA, is now point for a fine as well as a stronger focus This session, will explore the unique responsible for its activities in the van on the risk of a custodial sentence for those conditions of driving for work in sector – a role he has held since 2011. found guilty of serious breaches, will be London and the policies new mayor, Cartwright will explore the current discussed along with potential implications. Sadiq Kahn, is likely to introduce. It will be led by Tim Ward, freight and fleet communications and engagement manager at Transport WHAT DOES BREXIT MEAN FOR THE ROAD TRANSPORT SECTOR for London (TfL). FTA, JAMES HOOKHAM Kahn has already proposed bringing forward the stricter lower emissions policy for London – with the launch of a Brexit means Brexit, already struggling with a driver shortage. consultation to introduce a £10 charge for the most according to new Prime The ability to be able to continue to deliver polluting vehicles – and an extended ultra-low emission Minister Theresa May, but goods throughout the single market area is zone (ULEZ) which would include the north and south its exact meaning and its obviously a major priority, but is also a crucial circular roads. The new zone will require all vehicles impact on specific sectors element in the UK’s economic stability and entering it to meet Euro 6 exhaust emission standards, have yet to be determined. growth and Hookham will also discuss the or face the daily charge. In this session James FTA’s plans in ensuring the industry’s voice is Ward will also look at the latest development of the Hookham, deputy chief executive of the FTA, heard by the Government and those negotiating LoCITY programme, a freight-industry led initiative to explores some of the potential ramifications, as the UK’s departure from the EU. tackle emissions. Meanwhile, cycle safety and congestion well as some of the key concerns among its Hookham is responsible for FTA membership will also be discussed. haulage members as highlighted in its recent and policy campaigning and its extensive range Having worked for TfL since 2002, Ward has held a survey. They include tariff-free access to the of information and advice services. He is a series of roles across the organisation. He has experience single market and the ability to hire non-UK graduate in environmental science from the covering both political and business engagement, as well drivers with the right to work in the EU/EEA, a University of Bradford and holds a master’s as working on special events such as the London particularly pertinent issue as the industry is from the University of Manchester. Olympics in 2012 and the visit of the Tour de France.

30 August 2016 commercialfleet.org Advertisement feature Commercial Fleet Van & Truck Exhibitor profile Rack up the benefits with smarter storage solutions A light-weight racking system will reduce weight, cut fuel bills and save time

ortimo SInternational is Find us the leading manufacturer of van at stand racking systems and mobile transport A8 solutions in Europe. As wellwell asas shelfshelf systemssystems forfor allall lightweight commercial vehicles (LCVs), Sortimo produces ‘BOXXes’ and cases for tradesmen, service and industry. The Sortimo success story started more than 40 years ago with the introduction of the famous blue metal case. Sortimo is now a market leader of professional in-vehicle equipment. Our experience and expertise will guarantee you get a tailor-made solution. Not only can we help you with your ideas, consultation, development, manufacture or execution of projects –

“We offer a weight-saving system with greater flexibility and strength. A Sortimo system can Reasons to visit us at Commercial Fleet Van and Truck improve the efficiency of n Reduction of up to 20% on fuel costs However, they can be transferred to a with our aluminium space frame, one new vehicle without a problem – an a vehicle by up to 50%” of the lightest racking systems on the investment that pays off. market. we’re always ready for any follow-up you n Crash-testing – thanks to live crash may need. Sortimo prides itself on being n Save up to an hour a day by tests, you can rest assured that in the one of the lightest racking systems on the organising your van with a Sortimo event of a crash, Sortimo equipment will market. By using our Globelyst aluminium system. Time usually spent looking for stay put, keeping its contents in their space frame technique, we offer a weight- tools could instead be spent gaining place. This can not only save your saving system with greater flexibility and more business. expensive tools, but also your life. strength. A Sortimo system can improve the efficiency of a vehicle by up to 50%. n Improve the storage efficiency of your n Increase your payload with our These weight-saving qualities mean a vehicle by up to 50% with our cases, light-weight racking. The cost savings bigger payload for your operation and a ‘BOXXes’ and racking. gained from a Sortimo racking solution reduction in fuel costs. Furthermore, all of should now be obvious; time saved, our products are fully crash-tested and we n Sortimo van racking solutions last for less fuel consumption, and longer shelf have Type Approval / N1 Enhancement years, often outliving the vehicle. life – all result in money saved. Scheme for N1 Vehicles.

Call 01925 831 636 Fax 01925 848 232 Visit www.sortimo.com Events: Commercial Fleet Van & Truck preview

FLEET CASE STUDY – SKANSKA ALISON MORIARTY

Alison Moriarty, Skanska road risk and compliance manager, will With policies which extend beyond compliance and meeting legal explore how a hands-on approach has had a dramatic effect on its requirements, Moriarty explains how driving at work has its own road safety record. safety committee made up of senior decision-makers and how Having worked as a health and safety professional for more than procedures such as its new drugs and alcohol policy soon become a 20 years, Moriarty has experience in both private and public part of company culture. sectors. While working as the group health and safety manager for Moriarty won fleet risk manager of the year at the 2015 Brake a large national company, she recognised the necessity of including Fleet Safety Awards and Skanska won safe fleet 2016 at this year’s fleet safety in the general approach to risk management. Fleet Newss Awards. Collision rates at Skanska have dropped and insurance costs have She believes that working together to improve road safety is significantly reduced, while driving is now the company’s top health essential; she works closely with Brake and is a member of several and safety priority. working groups including FTA Van Excellence.

BEST PRACTICE SESSIONS

FUNDING LIVERY SOFTWARE

To help light commercial vehicle fleet decision- Vehicle advertising is a cost-effective Companies that rely on multiple systems makers identify the most appropriate vehicle way for a business to attract customers, to manage their fleets could be at risk of funding method for their business, Lex Autolease but there are ‘golden rules’ to observe failure or even prosecution, particularly in experts will take seminar delegates through the in ensuring fleet graphics are a respect of occupational road risk pros and cons of each of the mainstream options. marketing winner. management compliance. Lex Autolease has around 325,000 company The best practice session by Aura As a fleet management provider, cars and light commercial vehicles on its books, Graphics will give delegates guidance on FleetCheck says it is constantly surprised of which almost 25% are vans. ensuring the success of vehicle rebrand at the number of companies still reluctant The three main commercial vehicle funding programmes from the early stages to the to migrate to a bespoke solution. solutions available are contract hire, contract ongoing considerations of keeping their Modern fleet data is typically drawn purchase and finance lease. fleet looking its best while still undertaking from a range of external sources, and Demand for leasing has accelerated rapidly in its primary function. Experts from Aura relying on fragmented systems can result the last decade, led by large organisations Graphics will highlight common pitfalls, in manual input, duplication, loss of choosing an alternative to outright purchase. explain how to select the right partner and control and ultimately data overload. Lex Autolease experts will guide seminar approach for individual businesses and FleetCheck has developed a fleet delegates through the advantages and reveal how to achieve success through a management solution with the ability to disadvantages of each funding option with a range of case studies. serve the requirements of any fleet size, focus on company cash-flow, VAT treatment, A number of key learning areas will be handling more than 200 data streams. capital allowances, corporate balance sheet presented, including planning and project Peter Golding, FleetCheck managing implications, financial and residual value risks and management, maintaining brand director, will explain to delegates how total outsourcing. consistency, minimising downtime technology can work in harmony with During the seminar, delegates will also be able and aftercare. data, bringing everything together and to learn more about the impact of the new lease A clearly liveried fleet of commercial enabling companies to run truly efficient, accounting standard which becomes mandatory vehicles can raise a company’s identity, cost effective and compliant fleets. from January 1, 2019, for organisations reporting boost its marketplace profile and is Golding said: “Companies simply lack under International Financial Reporting Standards. calculated to generate a significant number an understanding of the true benefits that The International Accounting Standards of inquiries. Industry research suggests modern fleet software delivers.” Board’s new approach is intended to bring all that more than 3,000 people per hour see a He believes smart fleet management is assets funded by operating lease (including liveried vehicle operating in a busy area. about data analysis and collating contract hire) onto a company’s balance sheet, With over 80 years’ experience in signage information from in-vehicle telematics as giving a more complete picture of a business’s and graphics, Aura Graphics have well as leasing, fuel card, service, financial commitments and thus greater customers across a range of diverse maintenance and repair and licence transparency as to the financial health businesses offering a complete image checking providers to gain a holistic view of any organisation. management service. of the vehicle operation and drivers. STAND B6 STAND C5 STAND C8

32 August 2016 commercialfleet.org adRocket

WE DELIVER COMMERCIAL VEHICLES 90,000 IN OUR FLEET*

OF OUR COMMERCIAL NEW VAN REGISTRATIONS % VEHICLE CONTRACTS IN IS A LEX AUTOLEASE 64 ARE WITH MAINTENANCE** 1 17 VEHICLE***

FOR BREAKDOWNS AND ACCIDENTS, 24/7 SUPPORT MINIMISING DOWNTIME

See us at Commercial Fleet Van & Truck show 20-21 September, Millbrook Proving Ground

Call: 0344 824 0115 Email: [email protected] Visit: lexautolease.co.uk/commercial-vehicles

*Lex Autolease data, July 2016. **Lex Autolease data, October 2015. ***Based on total Lex Autolease light commercial vehicle registrations and total UK light commercial vehicle registrations published by the Society of Motor Manufacturers and Traders for 2015.

LAL9440-Van&Truck-Exhibition-Ad-AW.indd 1 28/07/2016 10:10 FP_COMFLEET_LAL9440Vanid2447279.pgs 28.07.2016 14:23 Events: Commercial Fleet Van & Truck preview

RENTAL OUTSOURCED FLEET MANAGEMENT TELEMATICS

Enterprise believes cost management is An ever-increasing number of organisations Telematics is revolutionising the way in which the number one focus for fleet operators rely on the expertise of specialist fleet companies run their vehicles and employees with many seeking fleet size flexibility to management companies to manage their drive them. meet rapidly changing business vehicles on a day-to-day basis. Andrew Betteley, Hubio connected car chief circumstances. BT Fleet will discuss outsourced fleet technology officer, will share his knowledge During the seminar, Enterprise Flex-E- management and explain how it is possible to on telematics for fleet with an emphasis on Rent will explain how vehicle usership, outsource all aspects dependant on operational safety and driver behaviour. not ownership, is the key to helping fleet requirements and contractual arrangements. Telematics devices installed to monitor managers retain control of their costs, The range of fleet-related functions that can fleet driver behaviour are a powerful tool for reduce administration time and improve be outsourced today to a third party specialist managing performance and improving safety. operating efficiency. are numerous, but fleet management needs to The data generated provides not only fleet In terms of vehicle ownership, that form part of an organisation’s overall business managers but also drivers with feedback chiefly amounts to companies not having plan. BT Fleet will provide an overview on the which could reduce the potential for accidents their own money tied up in depreciating motivations behind the decision to outsource and speeding fines. assets or being tied into contract hire and the benefits that can be enjoyed. They can Betteley will discuss the importance of the agreements that may run for a number of include: cost savings, increased operating and style, media, amount and timing of feedback years with penalties for early termination. administration efficiency and greater flexibility to drivers to improve safety levels. He will Drawing on years of experience, than in-house solutions. also touch on the ‘Hawthorne’ effect of how Enterprise Flex-E-Rent will discuss how Having won the 2016 Fleet Newss best behaviour changes when it is observed and businesses can work in partnership with customer service award, BT Fleet provides monitored. their rental providers, with particular focus fleet management, vehicle maintenance and However, rolling out driver monitoring on identifying the right rental options for accident management services with a can impact on personnel issues. a business. It will also give examples of specialism in mission-critical fleets and best Therefore, the session will also cover the best practice and help delegates to practice in the fleet industry. The company importance of driver education and providing understand how rental can help meet manages more than 80,000 vehicles and an amnesty period at the beginning of the their companies’ duty of care, compliance operates the UK’s largest one-stop-shop implementation period. and legislative requirements. garage network dedicated to operational fleets. The session will include a live Economic uncertainty and the vehicle The seminar will appeal to any internal demonstration of the Hubio Fleet solution requirements of individual contracts mean department that has a responsibility for fleet and the results of Hubio Fleet customer that many companies turn to van rental management such as procurement, finance, testing. Session attendees will be given the over contract hire and ownership, claiming transport operators and the fleet team. Experts opportunity to sign up for a trial of Hubio it to be the most efficient and effective will highlight key industry topics and the Fleet and take home its OBD (onboard fleet funding route, given its flexibility. practicalities of running a cost-efficient fleet. diagnostics) device. STAND E5 STAND D4 STAND E3 CONVERSION ZONE

Swedish firm System Edstrom will be displaying installation or take advantage of a fitting service at its range of green racking solutions in the one of the brand’s 20 approved UK dealers. converter zone. With more than 55 years of An inherent focus on safety has seen System experience in vehicle racking, the manufacturer Edstrom designs passing real-life crash tests at has an ethos based on flexibility, simplicity Millbrook and more arduous European tests (INRS and safety. NS286) which are more stringent than interior Show visitors will be able to see examples of strength tests for cars. its range of custom van racking, which is available System Edstrom says: “A place for everything is in pre-designed kits or can be made to bespoke not the only reason to have your van racked; if an specifications. accident happens you want your load to stay where Buyers can purchase the kits for simple self- you put it.” STAND G2

34 August 2016 commercialfleet.org It… is about ideas and technology.

ARI is known and trusted by fleet management decision-makers worldwide for innovation and controlling costs. Transforming data into information, making it instantly actionable, when and how fleet managers need it. Using technology to solve complex fleet challenges with real-world results. A world that is streamlined, less complex and more predictable. It is about fleet management success. Moving the needle, and the bottom line.

Learn more about ARI’s professional ﬂ eet management services: 0844 8000 700 | www.ariﬂ eet.co.uk

FP_COMFLEET_249104id2032512.pgs >>AdRocket<< EXHIBITION | FREE SEMINARS | BEST PRACTICE SESSIONS

THE NEW EVENT FORMAT FOR THE COMMERCIAL FLEET SUMMIT

20-21 SEPTEMBER 2016 MILLBROOK PROVING GROUND

Compare and evaluate commercial vehicles and everything to go with them Compare payloads, economy & emissions Looking to customise your fleet? Meet converters, livery specialists and more Discover outsourcing options – fleet management and leasing suppliers How to finance your fleet Why you should consider telematics Learn from the experts at the Best Practice In association with sessions Understand the impact of residuals, tax and fuel efficiency on your fleet Discover the vans, trucks and solutions that work best for your business at Commercial Fleet Van & Truck 2016.

FREE TO ATTEND Exhibition featuring: Vehicle manufacturers Livery companies Leasing providers Telematics Converters Repair & maintenance

Plus meet new and existing suppliers including: – Fiat Professional Sponsored by The Plenary Theatre – DAF Trucks – Reflex Vans Hear key sector speakers discuss the critical issues facing commercial fleet operators. – Crystal Ball Risk Mitigation including the Fuel efficiency: The next generation of – Zenith revised H & S sentencing trucks, including cleaner and more fuel guidelines - Mark Cartwright, head efficient engines and developing fuel – GEFCO of vans, FTA - Van Excellence & efficient technology with quick ROI - – BT Fleet Truck Excellence Richard Pearson, automotive engineering advisor, BP How to influence driver training to – Lex Autolease reduce collisions and traffic Brexit : What are the ramifications for – Jaama violations - Stuart Gemmell, risk the industry? James Hookham, deputy control manager, Gallagher Bassett chief executive, FTA – Enterprise Flex-E-Rent International Ltd Delivering London: The challenges of – ARI How to run the safest fleet possible driving for work in London and how TfL – Millbrook - Alison Moriarty, road risk and will manage congestion in a growing compliance manager, Skanska - city - Tim Ward, freight & fleet – Aura Graphics Safe Fleet of the Year winner at the communications and engagement – FleetCheck Fleet News Awards manager, Transport for London – Rhino Products – Cartwright Conversions Best Practice Sessions – Bri-Stor Systems Led by subject specialists, these free-to-attend sessions, in small interactive discussion – Ast Transport Branding groups, offer practical guidance to fleet operators. – Sortimotimo IInternationalnternational Fleet funding: the choices available Successful fleet rebrands: to commercial vehicle fleets Ensuring fleet livery programme – FORS - Lex Autolease success - Aura Graphics – Qi Van Systems Fleet software: connecting data for The benefits of fleet – Hubio Fleet smart fleet management - management outsourcing FleetCheck - BT Fleet – Imperial Commercials Rental partnerships: How fleets can Fleet technology: telematics as – SmartDrive improve efficiency and save time and a fleet safety tool - Hubio Fleet – r2c Online money - Enterprise Flex-E-Rent – Licence Bureau – Van Excellence (Freight Transport Association) Register today – System Edstrom – Tevo www.commercialfleetvanandtruck.co.uk – Polybush

@VanAndTruckNews – Selsia Vehicle Follow us on Twitter Accident Repairs Events: Commercial Fleet Van & Truck preview

At the show, Qi Van Systems will If external carrying is a key requirement for The Derby-based Mackworth vehicle demonstrate its internal racking your fleet then north Wales-based Rhino conversion specialist will showcase its new components, while in a multi-trade vehicle Products will likely have something to suit 3.5-tonne Ducato dropside with tool pod in built for a public sector client, team your needs. the converter zone. members will be on hand to discuss any Based out of its 55,000 square feet site in The new vehicle will be fitted with the new requirements including dual-fuel Flintshire, the company has 15 years’ Mackworth working at height rails and new conversions. experience providing commercial vehicle roof safe access step to offer safe access on and With more than 32 years of experience, bars, roof racks, ladder restraints, steps and off the body. Mackworth is part of Imperial Qi Van Systems is able to offer customers other accessories. Commercials, a commercial vehicle dealer a complete vehicle conversion solution Rhino’s most recent development is the group with 38 locations and 23 DAF truck from its central location in Telford. Impact Step; designed to protect the rear of a dealerships across the UK. The company has recently invested vehicle from low-speed reversing impacts and By providing hi-tech van conversions and £500,000 in a new sheet-metal laser loading damage, while providing improved body building solutions, Mackworth can cutter. One of the key benefits of this is access to the cargo area. The product provides produce a broad range of vehicles from car that the company can efficiently cut high a full width, anti-slip tread area and has a load derived vans to 26-tonne gross vehicle weight tensile steel which can replace standard capacity of 200kg. A pivoting bracket protects trucks, from its 17-acre site. steel and reduce the racking weight by the rear of any commercial vehicle from The company’s services range from 25%. This, says Qi, can reduce overall multiple impact points. ply-lining to full bespoke conversions; vehicle weight and speed up conversion The company has also launched SafeClamp, including fitting winches, cranes, tail lifts and turnaround times. a new ladder clamp for roof bars which utilises night heaters to a wide range of vehicles. A strive to reduce its carbon footprint a one-touch mechanism, allowing ladders to With more than 40 years’ experience in this has seen the company install new water be secured up to five times faster than sector, the company can also carry out full recycling tanks which can reduce its water traditional devices. Stainless steel construction body builds and tipper conversions to consumption by 60%. ensures corrosion resistance. customer specific requirements. STAND G1 STAND G3 STAND G4 EXHIBITORS

The Freight Transport Alliance (FTA) will be in attendance at the DAF will be bringing along two vehicles show as both headline partner and as a plenary theatre participant. for the ride and drive event. There will FTA members operate more than 200,000 lorries – almost half be an XF articulated combination and the UK fleet. In addition, they deliver over 90% of freight moved an LF 4x2 rigid, which visitors will be by rail and 70% of UK visible exports by sea and air. able to get behind the wheel of. Attendees will be able to learn about Van Excellence, a scheme The demanding roads at Millbrook which currently has more than 100 members operating its van will provide a perfect testing ground for fleet code of conduct. Further information on how van fleets can visitors to experience the performance benefit from best practice will be available at the show stand. and handling of both vehicles. Mark Cartwright, head of vans, will be speaking in the Plenary The LF was crowned truck of the Theatre on both days of the show about risk mitigation and the year at the 2015 Commercial Fleett Awards and is designed to specialise in revised health and safety sentencing guidelines. distribution with easy cab access, low tare weight for maximum payload and FTA deputy chief executive James Hookham will also speak on tight turning circle for exceptional manoeuvrability. issues relating to Brexit and its potential ramifications on the The XF is the top of the range model, providing ample in cab space and transport industry. storage for long distance transport. STAND B4 & B5 STAND EXTERNAL

38 August 2016 commercialfleet.org Advertisement feature Commercial Fleet Van and Truck Exhibitor profile Keep your fleet mobile – while saving money Polybush is the leading manufacturer of polyurethane suspension bushes, with 24 years’ experience of solving vehicle suspension problems

e work with Wcompanies Find us such as Alexander Dennis, at stand Volvo, Iveco and Optare, solving both E4 O.E. and warranty pproblemsroblems aass wwellell aass wworkingorking with partners across sectors, including; the police, ambulance service, national bus fleets and home delivery services, reducing fleet costs by up to £700 per vehicle. We cover problematic suspension platforms including; ARB bushes for Mercedes-Benz Sprinters and Peugeot Boxters, wishbone bushes for Ford Transits and spring bushes for Iveco Daily to name a few. If you have a problem on your fleet that we haven’t yet solved, let us know – we will “Polybushes are unaffected by oil, petrol Polybush VS Rubber after 9 Months and road contaminants and do not suffer from Why visit us on Stand E4? compression set” QUESTION: How do I reduce costs by up thousands of pounds on new anti-roll work with you to find a solution – it’s what to £700 per vehicle? bars and springs just by designing we do best! bushes that work. Polybushes are faster and easier to fit; ANSWER: Replace those troublesome We offer you off-the-shelf or bespoke our bushes can even be fitted in the field. rubber bushes with Polybush, which not solutions to suit all you fleet needs. Polybushes are unaffected by oil, petrol only last four to five times longer they Small or large fleet? and road contaminants and do not suffer also reduce tyre wear and improve From 10 to 10,000 vehicles, whatever from compression set so outlast rubber braking by keeping you suspension in the fleet size, Polybush can find a solution bushes by 4-5 times. the correct alignment. that not only saves you money but Polybush precision design and choice of Sounds simple doesn’t it? Well yes it is keeps your fleet mobile and your material grades ensure the best ride and that simple. customers happy. handling, absorbing shock and vibration. Visit Polybush on stand E4 to find out So don’t treat bushes as a commodity Polybushes last longer and the correct how we kept Tesco.com on the road and item – you can save money and time. suspension alignment improves handling saved the ambulance authorities Visit us on stand E4 to find out more. and increases tyre life.

Call: +44 (0)1978 664 316 visit: polybush.co.uk or email: [email protected] Events: Commercial Fleet Van & Truck preview

with the existing range of Ducato and Doblo models on MillbrookÕs famous test circuits. The Fullback can also be pushed to its limits at the off-road test track. The Fullback, which went on sale at the beginning of July, shares its underpinnings with the well-proven Commercial Fleett Awards van fleet Mitsubishi L200. Prices start at manufacturer of the year winner £20,995 and itÕs powered by a Fiat Professional has a line-up of 2.4-litre diesel engine with two four new vehicles to showcase: the outputs Ð 148hp or 178hp. Fiorino Cargo and Fiorino Combi, The Talento, which also went on the Fullback pick-up and the sale at the beginning of July, costs Talento. The manufacturer also won from £19,795 for the 1.6-litre 95hp the green manufacturer of the year SWB standard roof van. The range award and both the Fiorino and topping twin-turbo 145hp version is Doblo were judged best in their priced from £21,245. respective categories. Load volume varies from 5.2 cubic Fiat Talento: load At the Van and Truck Show, metres (SWB low-roof) to 8.6 cubic volume up to 8.6 attendees will be able to test drive metres (LWB high-roof) with a cubic metres the new range of vehicles along payload weight of 1249kg. STAND EXTERNAL

R2C Online confirmed its attendance at the This helps increase the efficiency and cost- Van and Truck Show, keen to inform effectiveness of operations while reducing operators of the benefits of its online fleet risk. Some of R2C OnlineÕs customers include management system. This system helps Scania, Iveco, Renault Trucks Commercials, with compliance and maintenance and Isuzu, B&M Bargains, Mick George, Prohire, connects more than 15,000 operators, Fraikin, Ryder and Tesco.com, with its management and leasing companies with platform processing and storing more than 700 dealers, workshops and manufacturers. two million services documents every year. New operators who sign up to the Fleet Operator Recognition Scheme (FORS) at the show can take STAND D7 advantage of a show special 50% registration discount. FORS is a voluntary accreditation scheme that aims to improve fleet activity throughout the UK and beyond, encompassing all aspects of safety, fuel efficiency, vehicle emissions and improved operations. The FORS team will be at Commercial Fleett Van and Truck for visitors to find out how FORS can With over 30 yearsÕ of experience, Bri-Stor weigh just 90kg, which means there is very benefit their business. is one of the UKÕs leading conversion little intrusion into the payload. They have There will be a range of FORS specialists in companies specialising in storage. At the been specially adapted to fit the Ford Ranger, attendance including a FORS auditor, members of 2016 Van and Truck Show, the company will Toyota Hilux and Mitsubishi L200. Meanwhile, the FORS Helpline and management team on be promoting its latest products, the the Easi-load roof rack, developed in hand to answer questions about FORS Contego hardtop canopy for pick-up trucks response to fleet demands, allows for safe, accreditation and its range of benefits Ð including and the Easi-load roof racks. simple and inexpensive means of loading manager and driver training, toolkits and discounts The Contego hardtops are durable and and securing ladders and other equipment. on transport related products and services. STAND D6 STAND A5

L .G.V.

Vehicle Inspection Pad Transport Stationery Services L.G.V. Drivers daily check pads and preventative maintenance inspection sheets suitable for all types Daily Check Pad of goods vehicles, analogue and digital tachos and other products to keep you within the law t: 02380 488566 f: 02380 276736

www.TransportStationeryServices.com Tel: 02380 488566 / Fax: 02380 276736 2 part and 3 part available www.TransportStationeryServices.com www.transportstationeryservices.com Tel: 02380 488566 / Fax: 02380 276736

40 August 2016 commercialfleet.org adRocket logo are among the trademarks or registered trademarks owned by TomTom ® DO MORE and the ® WITH LESS RESOURCES. N.V. andN.V. its affiliates. Our limited warranty applies to this product. can You review it at www.business.tomtom.com/legal © 2015 TomTom Telematics© 2015 TomTom TomTom B.V. Vehicle tracking • Fleet optimisation • Workforce management • Green and safe • Business integration

RUN A MORE EFFICIENT FLEET TO IMPROVE PRODUCTIVITY.

WEBFLEET® optimises your ﬂ eet effi ciency by enabling you to assign jobs to the driver with the shortest estimated time of arrival while avoiding traffi c.

Because you can ﬁ t more jobs in, productivity and proﬁ tability are enhanced.

Call 0208 822 3605 or E-mail [email protected] to arrange a free demonstration of WEBFLEET®.

www.tomtom.com/telematics

FP_COMFLEET_310175id2456507.pgs 04.08.2016 14:56 Events: Commercial Fleet Van & Truck preview

Zenith is one of the UK’s biggest The highlight of the Jaama stand will be its award- In-vehicle storage specialists Sortimo independent leasing and fleet winning driver and fleet management Key2 will be showcasing its wide range of management companies, and it will be software. The web-based Key2 is now the most racking, cladding, flooring and other showcasing its wide range of CV-specific frequently recommended fleet software, having accessories at the Van and Truck Show. products at the 2016 Van and Truck Show. been used by customers operating a combined total The company has developed Its Pulse online diagnostic platform gives of more than 650,000 vehicles. products to fit the vast majority of customers access to a centralised Key2 helps keep fleets compliant by offering manufacturers. business intelligence database, which can modules such as defect management reporting Among the products on display be a great help to CV fleets because of its with ‘walk round’ vehicle appraisals, Operator will the new HD range of racking real-time tracking through every stage of Licence management with Operator Compliance systems, which is made from an the build management programme. Risk Score (OCRS) data, plant management, driver extremely impact resistance composite There is also a telematics service that licence validation, Certificate of Professional material which is fibre-reinforced and will send accident notifications and Competence (CPC) management and accurate coated in a high quality and highly automatically organise repairs. It vehicle maintenance management. scratchproof resin. also links to PDA checklists for vehicle The software also keeps costs under control by Also on the stand will be the Workmo, audits and fuel use analysis, which delivering online flexibility, touchscreen technology, a multifunction workstation that doubles can help improve driver behaviour single-source in depth management reporting and up as transportation device for around and cut downtime. cross-department integration. the site and mobile workshop. STAND D5 STAND E1 STAND A8

Trailer manufacturer Cartwright recently tapped SmartDrive will be at the Van and Truck Show Having undergone a multi- into the LCV market with its ‘Cartwright demonstrating its latest video-based driver risk million pound investment, Conversions’ division. The Cheshire-based management technology called ‘SmartChoice’, which completed in January, company will be at the Van and Truck show which it says can help reduce the chances of a AST Transport Design operates exhibiting it latest Mini and Mobile racking systems. collision by up to 50% and improve fuel economy from a 21,000sq ft premises On the Cartwright stand will be first-hand by around 3%. with the ability to design, demonstrations of the new innovative Mini racking “Despite developments in vehicle technology, the print and apply custom system, which is designed specifically for small driver is still the most advanced technology in the vehicle graphics to fleets vans using an internal shelving system. The shelves vehicle. Driving performance represents the biggest of any size. pull out by up to 50% of the van’s load length to opportunity to improve fleet safety and efficiency, By utilising the latest 3m vinyl give users access to the contents of their van from through proactively managing risky driving wrapping, AST can offer a standing position outside. behaviour,” says Aidan Rowsome, VP EMEA of custom designs which can be The Mobile racking system is made up of SmartDrive. removed or repaired easily. removable shelves which are height-adjustable The SmartChoice program is a video-based The company can also provide with an easy two-step process. You can choose to driver safety programme that provides fleets the Chapter 8 liveries which can store your tools and equipment directly on the freedom to choose the level of video protection now be ordered using a new shelves or protect them inside the removable that best aligns with their specific business priorities enhanced online ordering containers. and needs. system. STAND D1 STAND E8 STAND C3

42 August 2016 commercialfleet.org Advertisement feature Commercial Fleet Van & Truck Exhibitor profile Industry-leading training for fleets across the UK Come and see us for a chance to win an Apple Watch and find out more

rusted to deliver T training for Find us some of the UK’s leading fleet at stand operators, Fleet Source offers the A6 widestwidest rangerange ofof trainingtraining courses for drivers and managers available. Our aim is to help operators help themselves. We work with our customers to help identify the most practical, efficient and cost-effective ways to manage their Driver CPC and manager training programmes. From internal auditor training for managers, Safe Urban Driving, Van Smart, Work Related Road Risk and Staying Legal compliance courses to totally bespoke in-house training for large fleets, Fleet “We help identify the best ways to manage your Driver CPC and manager training programmes”

Source offers effective training to equip drivers and managers with the skills and training they need. Fleet Source is also a proud partner of Reasons to visit us at Commercial Fleet Van & Truck the FORS Community Partnership, delivering compliance audits and training n We’re giving away an Apple Watch drivers to meet the mandatory for FORS across the UK. each day – come and see us on stand A6 Vulnerable Road User driver training “In partnership with Fleet Source, we’re for your chance to win! requirements of CLOCS, FORS Silver helping to create a safer and more and TfL’s Work Related Road Risks. professional generation of commercial n In addition to our off-the-shelf courses, vehicle drivers,” says Vincent Dignam, we’re experts at tailoring training to fit n All our driver-level courses are business improvement and performance your specific requirements and creating JAUPT approved and count towards manager, City of London. “We encourage bespoke courses with content aligned to Driver CPC. all lorry and van drivers who operate in your business needs. the City of London to undertake quality, n We offer an unrivalled training meaningful training that helps reduce n Find out more about our Van Smart portfolio for the road transport industry, congestion, the risks to vulnerable road course – designed specifically for van with courses available across the UK. users and impact on the environment.”

Call: 0345 600 4045 Email: [email protected] Visit: fleetsource.co.uk Events: Commercial Fleet Van & Truck preview

Selsia Vehicle Accident Centres is centrally The Licence Bureau recently celebrated Polybush is a supplier of polyurethane managing repairs for some of the UK’s largest having checked its two millionth driving suspension bushes and components, which time-critical fleets and offers standardised licence since being founded in 2003, with have a wide range of advantages for fleets repair rates, 24/7 assistance, recovery, repair more than 20% of FTSE 100 companies including reduced MOT costs, increased deployments, estimate governance, progress using its services. safety through improved turn-in and stability. chasing, central invoicing and online repair The company will be on hand at the Van The company has recently developed management. & Truck Show to stress the importance anti-roll bar bushes for the Mercedes-Benz The company will be at the Van & Truck Show of carrying out licence checks on drivers Sprinter, which it says can put up with keen to highlight its comprehensive range of through accredited companies. the strain of heavy loads and uneven or CV-dedicated accident repair and refinishing Its systems constantly keep the rough terrain and will typically last around services and its newly-developed ‘Repair Pods’. operator fully informed of all relevant four to five times longer than original The pods offer fleets the opportunity of compliance issues, so they’re in control of Mercedes-Benz bushes. having their very own, on-site repair and managing their drivers, vehicle, fleet, Polybush says this was developed in painting facility, complete with experienced costs and risks. It offers both peace of response to customer demands, who technicians for things like scratches, scuffs, mind and the ability to meet the statutory complained about excess noise and damage repairable dents, alloy wheels, bolt on panels obligations from a position of strength to metal mating components such as the and bumper repairs. through knowledge. anti-roll bar itself. STAND D8 STAND F3 STAND E4

Fleet management provider ARI will be Millbrook will be at the show exhibiting its wide Logistics group Gefco confirmed its demonstrating a range of vehicle downtime range of testing services. The Bedfordshire- attendance at the 2016 Van and Truck Show management tools at the Van & Truck based vehicle testing facility recently benefitted keen to explain to operators the benefits of Show. These include ARI’s ‘geofencing’ from a multi-million pound investment, which its whole supply chain solutions. The solution, which allows its commercial fleet has allowed it to offer new testing equipment. company argues that changing complex customers to see real-time VOR reporting “We’re very keen to showcase our new environments require a flexible, structured through the use of vehicle telematics data, climatic simulation chamber and 4x4 logistics partner that can consistently provide and the award-winning Insights fleet dynamometer,” says Anastasia Reynolds, solutions to optimise the supply chain. Gefco management software. marketing manager at Millbrook Proving will be demonstrating its complete suite of However, ARI will also be showcasing its Ground. “The climatic camber allows us to see activities, including pre-carriage services by own finance lease proposition. Built with how vehicles react and perform in a wide road, rail and sea, vehicle storage, inspection the customer in mind and supporting ARI’s range of environments, while the 4x4 and facility management, new vehicles current funding portfolio of multi-bid and dynamometer features two rolling preparation solutions, pre-delivery repair outright purchase, it provides customers an monorollers so things like NVH, emissions solutions, remarketing services and disposal alternative solution in an ever-changing and performance can be monitored and demonstrator fleet and lease fleet financial landscape. more accurately.” management services. STAND B8 STAND F1 STAND C4

FURTHER EXHIBITION STANDS

COMPANY STAND COMPANY STAND COMPANY STAND Venson A3 TomTom B1 Crystal Ball C7 Northgate A4 Tevo C1 The Vehicle Group C9 Fleet Source A6 Reflex Vans C6 FNBG F4

44 August 2016 commercialfleet.org // Re-imagine your van space as a functional, safe place for your workforce to do business.

Our vehicle conversions are purpose-built to suit your We will handle your conversion from beginning to end. individual needs and with a flexible build ethos we can And our support doesn’t stop when the vans leave our manage even the most complex of requirements under workshop. With our fleet of service vehicles on the road, one roof. you are never far from help to get you back up and running. 0161 928 0966 [email protected] www.cartwrightconversions.co.uk

A division of the Cartwright Group A free service that combines the demand of hundreds of businesses to deliver competitive prices for cars and vans

The problem... The beneﬁts to you and the solution FNBG is different to any other offer in the market. Our service is free to you because we take a fixed marketing Companies like yours tell us quickly and simply, from a business fee from the leasing company or dealer group for every that leasing or buying a car or you can trust. Well, now you can. transaction. van can be complicated, time- consuming and confusing. There THE SOLUTION The marketing fee is the same irrespective of the vehicle are so many vehicle suppliers Since 1978 Fleet News has been you choose or the company which supplies it, which means and funding options to consider, dedicated to helping you reduce we have no bias about your choices. while the amount of time it takes costs and increase effectiveness. to get a good deal can be a major Fleet News Buying Group We will provide you with a personal account manager and distraction for smaller companies. (FNBG) is the perfect extension we guarantee you will receive your quotes within one hour. of this approach. By combining Instead of spending their time the demand from hundreds of running their core business, businesses like yours, we get companies feel that they waste bigger price discounts from our How does FNBG work? time negotiating with vehicle panel of top leasing companies and suppliers with no guarantees that dealer groups who compete to win Fleet News Buying Group has partnered with leading leasing they are getting a good price or the your business. companies and dealer groups who will provide competitive best service. pricing for your cars and vans. FNBG is free to use and enables What smaller companies really companies to make the right When you register your company with FNBG you just need want when they are sourcing new buying decisions for their business to provide information about your vehicles and when you are cars and vans are value for money, each time they need a new car or intending to procure. This is called the Customer Action Plan swift answers and a hassle-free van. We’ll show you how much (CAP), which is a non-binding agreement between you and service. money you are saving and we’ll FNBG. even bring you special offers on Wouldn’t it be great if you could get relevant vehicles when they are When the time comes to make the transaction, FNBG has the right vehicle at the right price, available. created a simple five-step process: 1. We contact you as agreed in the Customer Action Plan. 2. We help you specify the vehicle and provide real quotations, Who is FNBG for? simply and quickly from our vehicle suppliers. 3. We show you how much money you can save. FNBG is for company owners and directors who are 4. We confirm your order and you authorise it. responsible for buying or leasing cars or light commercial 5. We check that you’re happy with our service. vehicles. They want to get a good deal but they do not Once you have a vehicle shortlist (3 or 4 choices), you can start have the benefit of a dedicated fleet manager or fleet the buying process. procurement support. Once the order is placed, the supplier will let you know when IS THIS YOU? THEN READ ON. you can expect to take delivery. Your personal FNBG account manager will always be on hand to help you with any queries.

www.fnbg.deals Advertisement feature

Giving you conﬁdence… What happens next? FNBG will begin trading in August 2016 and is now looking for 1 We provide you with all the information, reviews expressions of interest from businesses like yours. and funding advice you need to decide which car or van is best for your business. Demand is likely to be high and we would advise a quick response to be among the first to benefit from this service. 2 We offer a service that has your best interests at heart. Registration and the agreement of your Customer Action Plan will be completed with you in early August and trading will start immediately. 3 You have a choice of all brands – car and van – from an independent business that you can trust. If you’re interested in Saving you time... better deals, quicker,

go to www.fnbg.deals 1 Multiple quotes delivered to you within one hour.

2 A mutually agreed action plan based on your and complete the FNBG individual requirements and a timescale that suits your business needs. preregistration form to 3 A personal FNBG account manager that you secure your membership. can trust.

Saving you money...

1 The combined demand of hundreds of businesses like yours

2 Multiple companies competing for your business

3 A service that’s completely free to use

4 Special offers brought to you when they’re available Limited availability Over 700 guests already attending, book now to Events avoid disappointment!

networkingThe of the year dinner 1st November 2016 Park Plaza Westminster Bridge Hotel, London

Headline sponsor Associate sponsors

Book your table now – visit www.fn50event.co.uk

For bookings contact Paige Phillips on 01733 395133 or email [email protected]. Limited premium tables also available. Safety: Accident prevention PREVENTION, NOT CURE Although road traffic accidents are in decline, fleets need to do more to reduce them. Here, we look at the best preventative actions

By Tim Campbell ccording to the recently released Road Traffic Estimates: Great Britain 2015 report by the Department for Trans- port, the number of miles driven by all road user groups has risen by 1% Acompared to 2014. That may not sound a lot but when you realise it equates to an extra three billion per annum, that will inevitably have a significant impact on our roads. Interestingly, the major percentage growth has come from commercial vehicles with truck traffic seeing the largest year-on-year increase since the 1980s, growing by 3.7% in 2015 and van traffic continuing to grow more quickly than any other vehicle type, rising 4.2% So how do fleets over the same period and 70% higher than 20 years ago. attempt to negate this Many would than assume that the increased road usage issue or, perhaps more and consequential greater numbers of interactions between importantly, how do they reduce vehicles, cyclist and pedestrians would increase the likeli- the risk of accidents happening? hood of accidents occurring. However, per mile travelled, the One of the main areas of influence risk of being killed or seriously injured in a road accident has under every fleet managers control is the fallen almost every year from a peak of 165 deaths per billion opportunity to train, educate and ultimately vehicle miles (bvm) in 1949 to the lowest level of 5.6 deaths monitor driver behaviour as well as specifying per bvm in 2013 and 5.7 in 2014. certain safety systems at the point of purchasing However, there are still almost 190,000 people killed or a vehicle. injured on UK roads every year. For fleet operators of In this feature, we shall be concentrating on commercial vehicles, accidents, involving casualities or not, driver behaviour but, first of all, we need to examine the are an everyday fact of life. causative factors. The road safety group Brake also recently highlighted in a report that single carriageway roads are now seven times What are the main reasons for accidents? more risky than motorways. The main causes of accident are wide and varied,

commercialfleet.org August 2016 49 Safety: Accident prevention “About 40% of tiredness-related crashes involve someone driving a commercial vehicle”

but it would appear most, but not all, but vehicle. Some people suffer with a medical condi- also as part of an ongoing process. may potentially be broken down into the tion called sleep apnoea, which can cause daytime A number of medical conditions were found following categories: sleepiness and falling asleep at the wheel, to be associated with increased crash involve- n Speed resulting in sufferers being about seven times ment, including visual impairment, habitual n Drink/drug driving more likely to have crashes. alcohol consumption, musculo-skeletal abnor- n Distractions Once we understand the key reasons we can malities, memory conditions and chronic illness. n Fatigue and sleep apnoea then look at how to prevent them. A formal medical screening programme would n Medical conditions such as deteriorating eyesight allow assessment of a driver’s fitness for work. Brake gives examples of driver distractions and Prevention through driver behaviour Additionally, certain medications can increase tiredness: A report by the Health and Safety Executive (HSE) drowsiness and therefore it is important to ensure in the UK around 10 years ago entitled The contribu- drivers are aware when purchasing medication, Distractions tion of individual factors to driving behaviour: Implica- or that they report taking prescribed medication. Hands-free phones, like hand-held phones, tions for managing work-related road safetyy concludes impair driving by slowing reaction times and that influencing driver behaviour may be broken drivers are four times more likely to crash while down into two main areas, although the issue could using a hand-held or hands-free mobile phone. be addressed even before we reach these solutions Adjusting gadgets such as CDs and sat-nav can by looking at the driver recruitment policy. Carrot and stick be a dangerous distraction because the driver’s eyes and attention are away from the road. (i) Driver behaviour training and evalua- One important question when discussing any Even listening to loud music while driving can tion starts at the recruitment phase aspect of driver monitoring is whether the ‘carrot slow drivers’ reaction times when responding to The HSE report finds that it is possible to recruit and stick’ approach works and, as far as RAC’s hazards outside their direct line of vision. safer drivers by introducing personality profiling, Phil Webb is concerned, after more than 20 pre-employment medical screening and licence years in the accident prevention industry he Tiredness checks. firmly comes down in favour of the carrot. Too little sleep radically affects the ability to drive All these will have the potential to have “Fleets penalising employees on driver safely. In fact, after five hours’ sleep you only have a positive effect on the number of road incidents behaviour often send the problem underground,” a one-in-ten chance of staying fully awake on a as well as suggest to professional transport he says. “This can manifest itself through lengthy journey. companies this type of employment process increased defleet costs, as the driver is not Research estimates that 300 people are killed should be at the heart of the standard employ- encouraged to fully disclose bumps or scrapes each year as a result of drivers falling asleep at ment procedure. and can undermine the risk analysis process by the wheel and about 40% of tiredness-related Medical screening is another aid to accident providing false data and comfort to managers.” crashes involve someone driving a commercial prevention, not just at the recruitment stage but

50 August 2016 commercialfleet.org Specific illnesses have also been related to fatigue, which increases the risk of accidents. One of the key features to preventing accidents in the fleet is to ensure a professional and thor- Driver programme cuts hard braking by 48% ough driver assessment process is developed and, more importantly, adhered to. Surefreight which makes more than 1,800 deliveries cut by 48%. By integrating the system with onboard Obviously the theory is great but in times of a day from depots in Newry, Heysham and Cardiff, security cameras, Surefreight has also been able to driver shortages (and perhaps even greater driver has worked with TomTom reseller partner Fleet reduce insurance claims by proving their drivers are shortages post-Brexit) there could possibly be Simplicity to implement a driver improvement not at fault in 90% of accidents. the temptation to Ôshort-cutÕ the system. programme, via Webfleet. Each driver is scored on Maureen McSwiggan, general manager at But remember, there may be a greater cost in key criteria – including idling, speeding, harsh Surefreight, says: “We have also been able to the long run. steering and braking, and mpg – with league tables reinforce our commitment to driver safety by putting According to RAC head of accident management created to highlight performance trends. As a result, measures in place to safeguard employees from operations Phil Webb, the breakdown service idling has been reduced by almost 60%, while external factors and provide them with the tools sees three areas of accident prevention based incidences of harsh steering and braking have been needed to improve their own performance.” around passive, motivational and cognitive areas. Passive – Look at the specification of the truck you are purchasing for safety features such as aids accident prevention (iii) Development of skills active cruise control, lane departure warning, Nick Lloyd, road safety manager for England at Awareness of risk is one of half of the solution, and ESP etc. Rospa, says: “We must ensure the Driver CPC should supplement, not replace, the driver training This also includes installing telematics and doesnÕt become a wasted opportunity and there- programme. in-cab driver behaviour monitoring equipment, as fore we would encourage fleets to undertake There are significant variations in the types of as well as route planning and scheduling (see safety training relevant to the driverÕs specific job, violations and nature of accidents based on indi- below). such as a distribution company providing urban vidual differences (e.g. gender, personality) and, Motivational – Engage with the employee and driving awareness so that it doesnÕt become a therefore, it is reasonable to assume that the skills the cultural environment set by the company, such tickbox exercise.” of individuals will vary significantly. as benchmarking driver style utilising the full As an aid to fleet and distribution managers, According to the HSE report, for example, breadth of telematics availability and incentivising Brake operates a simple and flexible driver safety women are more likely to have a crash as a result good driver behaviour operated within an Ôopen campaign, called ÔThe PledgeÕ. It can be adapted of perceptual or judgemental errors, whereas forumÕ. to any size or type of fleet, and attempts to achieve men are more likely to have a crash as a conse- Cognitive – This is a little more esoteric, in that positive behavioural change by winning driversÕ quence of a violation. it requires the driver to appreciate and take hearts and minds on key topics as speed, fatigue This requires a more tailored and focused ownership of the wider consequences of an acci- and distraction. approach to training which could also be aided by dent, no matter how small. For instance, stress has been shown to increase the use of monitoring the driver in situ. In this area we are looking at the social and risky driving behaviour and is associated with economic cost of the incident, taking into account increased involvement in minor accidents. (iv) Driver and truck monitoring such things as the inconvenience to commuters, Increased stress has also been associated with Perhaps the biggest growth area in the world of time lost to all involved and environmental impact, fatigue states when driving, which in turn has been accident prevention is in the technological which are often ignored or viewed as inconse- associated with increased accident involvement. advances that have been made in the area of quential compared to the accident itself. Therefore companies should monitor any stress monitoring both the truck and the driver brought Indeed, Rebecca Lancaster and Rachel Ward, caused by work by perhaps including question- about by the latest generation of CANBus-enabled the authors of the HSE report, highlighted the naires and audits and discussions with staff, as commercial vehicles, satellite navigation and 4G benefits of tailored training programmes, the role part of the annual review and through supportive sim cards – commonly brought under the single of stress management, employee awareness and management. umbrella term ÔtelematicsÕ. involvement in procedure development, and Sickness absence figures may reflect the levels Whether they are specified at the time of shaping employee attitudes and safety culture. of stress in an organisation and analysis of the ordering the truck or installed post production, the reasons can assist in identifying whether or not wealth of information available to both driver and (ii) Training and awareness of risks stress is a cause of sickness. owner would be unrecognisable to the fleet There is evidence to suggest that perception of manager of 20 years ago. risk has a significant impact on accidents and Features such as dash cams, active cruise therefore improving peopleÕs perception of the control, driver scoring systems, lane departure risk through training and awareness could “Fitting is only one side warning and traffic alert systems can all help. But potentially improve driving performance, thus many drivers find when driving in cities they can reducing accidents. of telematics – you also distract, by potentially providing information Of course there are a plethora of formal driving overload to the driver. courses, many of which have been created by So from a driver behaviour perspective, they training companies and truck manufactures to should know how to use should be seen as “fit and forget” or, perhaps more satisfy the 35 hour training element of the Driver accurately, “fit and pass on the responsibility”. CPC, covering subjects such as: it. Once the information As Lloyd points out “fitting is only one side of it n Safe driving on motorways – you should know how to use it. Once the infor- n Safer driving in urban environments is received there should mation is received there should be an effective n Winter driving tips intervention strategy”. n Risk assessment be an effective In conclusion, once the decision to employ a n Fatigue-awareness programmes: e.g. adjusting driver is made, their safety and the safety of all cab environments to keep drivers awake and intervention strategy” those that may come into contact with the driver alert; emphasising taking breaks, and that and vehicle become paramount. different people may become drowsy at different The prevention of accidents may be influenced times; measuring for driver sleep deficits Nick Lloyd, Rospa and, up to a point negated, by the policies and n Improved driving style: i.e. thinking ahead actions of the fleet management team, who are mainly for attaining better fuel economy but also ultimately responsible for accident reduction.

commercialfleet.org August 2016 51 A free members-only service dedicated to getting better prices for cars and vans.

The right vehicle at the right price.

1 The combined demand from hundreds of businesses like yours

2 Multiple companies competing for your vehicle order

3 A service that’s completely free to use

4 Special vehicle offers brought to you when available

FNBG is free to use and enables companies to make the right buying decisions each time they need a new car or van. We’ll show you how much money you’re saving and we’ll even bring you special oﬀers on relevant vehicles.

If you’re interested in better deals, quicker, go to www.fnbg.deals and complete the FNBG preregistration form to secure your membership. Safety: Accident management MINIMISING COSTS AFTER AN ACCIDENT There are three essential methods to dealing with the repercussions of a vehicle road incident

By Tim Campbell the answers to the questions will have a fundamental impact n the first part of our feature on accidents (page 49), on how the accident should be handled and, more impor- we concentrated on preventing accidents from tantly, your overall satisfaction with the result and cost. happening. But in part two, we are going to assume 140,000 the worst and look at how we can reduce the inevitable Number of reported UK road The main areas for cost reduction are: costs that are going to be incurred, in terms of both accidents in 2015 n Report the accident to your office / accident management money and – often just as important in these days of company as soon as possible. No matter who you talk to on ‘leaner labour resource’ – time. this subject, it is pretty clear that speed of response is essen- IAccording to the latest figures released by the Department tial to reducing the overall cost of the accident. for Transport in June 2016, there were more than 140,000 The FTA’s Mark Cartwright is one of them. “The speed of reported road accidents in 2015 (just under 400 per day). And first notification of loss (FNOL) is key to managing costs – that’s just the reported ones, with probably as many again there are some very clever telematics kit around to assist not requiring bluelight services or both parties swapping with this,” he says. insurance details and not reporting the accident. This sentiment is echoed by Gabriel Bradley, from commercial vehicle accident management specialist What are the first steps? Sopp+Sopp. “Getting the FNOL starts the ball rolling and the Once the accident occurs, there are five key considerations quicker this can be done the greater opportunity we have of to be taken into account which will determine the route taken reducing costs,” he says. by both parties involved in the accident, assuming both For instance, once the accident occurs there are significant parties are insured. operational issues to be addressed, all of which can have a n Was it your fault or not? major influence of the cost implications of the total bill over n Are you self-insured or not? and above the more basic ones we mentioned earlier: n Was there a third party involved? n Are there goods on board? n If there was, was n Is there a spillage or contamination? anyone injured? n Is the vehicle driveable? n Do you have accident management provision as Keep things simple part of your insurance? RAC director of pricing Phil Webb says: “It’s not all The above are just the start of about ensuring you have, as much as possible the accident process, but within the company, one point of contact.”

commercialfleet.org August 2016 53 FleetNews Fleet events Fleet News events are the PORTFOLIO biggest and best in the sector. Our annual awards night attracts WHAT WE DO IN YOUR INDUSTRY more than 1,500 people; the FN50 Dinner sees 950 leasing, manufacturer, rental and Fleet News supplier companies networking magazine and Commercial Fleet Summit The leading business publication for the fleet sector, provide insight into key areas of offering insight, analysis, best practice and in-depth fleet operation; monthly profiles of fleets and suppliers every fortnight. But don’t roundtables enable 10-15 fleets take our word for it: 96% of readers say Fleet News is to discuss issues and share the most useful fleet publication (Fleet News reader solutions. survey). Every issue is packed with information that helps companies to run efficient and effective fleets – and our readership of 16,000 is restricted to named decision-makers, running fleets of 10-plus vehicles.

Commercial Fleet magazine Commercial Fleet offers insight into the world of light commercial vehicles and trucks to provide operators with detailed analysis on key topics such as operations, safety, remarketing and the environment. Case studies in every issue provide best practice advice to help you to improve your efficiency. The magazine is supported by the commercialfleet.org website and events.

Van Fleet Insight Business Services and Facilities Management www.mbvans.co.uk/fn

Fit for purpose Improve your Reliability business with the right van choice How to run an Fleet best practice profiles Kwik Fit and effective fleet Stannah share their tips for success Advice to maximise on-road time and minimise costs

Brought to you by FleetNews

Driving Business Websites and Fleet Leasing Bespoke magazine newsletters magazine publications This quarterly magazine is sent to The Fleet News website is an Fleet Leasing provides insight and Magazines, supplements, brochures managing directors and finance extensive library of best practice analysis to board level executives, and digital products are produced directors at 25,000 small to advice, fleet case studies, news and senior management and regional for commercial partners. These medium enterprises (SMEs) that tools. Compare car and van running sales staff at contract hire and bespoke publications inform fleets are running fewer than 50 vehicles. costs, check how much tax leasing companies. Its objective about companies and topics Focusing on the key elements of employees will pay and find out which is to inform and educate about relevant to their business. They running cars and vans, Driving models use the least fuel with our fleet trends, new models and include manufacturer and supplier Business provides practical easy-to-use tools. We also send technological developments, once reports, in which Fleet News advice to reduce cost and improve Ignition, a monthly newsletter which a quarter, supported by a website journalists interview key personnel safety with a minimum of time contains car reviews and interviews regularly updated with the latest to unearth the developments of and effort. not included with our print magazine. leasing news. interest to fleet operators. Safety: Accident management

As one can imagine with a very complex accident, cheaper than trying to sort and negotiate after the event has there are many interested parties, all demanding happened. Recovery costs are naturally high so reducing the time and resources so the ability to maintain one travel time and mileage for the recovery agent is a key target. person who has an overall view of the situation helps Analyse your volume routes and, if you are like many other increase efficiencies providing they are not completely over- operators, you’ll find the ‘80/20 rule’ applies: 80% of your loaded. traffic will be through the key 20% of your routes, so having a local repair garage on hand that’s within a 10-20-mile Have efficient and proactive software systems radius of those key trucking routes will help cut down on any This is where a fast and effective software system may help recovery costs. in reducing costs, and certain fleet management and tele- And what happens when recovery is not available? Do you matics software packages also include the ability to manage have access to secured storage on-hand, again on a regional accidents through the system either as standard or as an basis? As we all know secured storage is a lucrative busi- add-on for a small fee, such as Trace Fleet Management, ness, so if the unit has to be recovered there, keeping the based in Coventry. use of a facility like this to a minimum is crucial and relo- cating the damaged truck to either your location or to the Have a breakdown and recovery solution authorised repairer should be achieved as soon as possible. It’s an unfortunate fact of life that accidents rarely happen just around the corner but you can bet your bottom dollar Have a telematics system they often happen at the most awkward of times and loca- There are many advantages to the use of telematics, as we tions. So make sure you have access to or operate your- discussed in part one. In the area of reducing accident costs, selves a 24/7 call centre which can log and coordinate the if telematics are linked to an onboard dash cam (or even if many stakeholders in the process. the dash cam is standalone) then the cost reduction could Ascertain as soon as possible if the truck is driveable or go as high as 100%. the goods perishable. Ensure you have a high level of service By having a dash cam in the cab and, in instances where level agreements (SLA) in place with your suppliers to a third party has a contrary view of the incident from your ensure a fast response to the accident and that accurate and driver – basically when it boils down to one person’s word coordinated information is gathered and communicated to against another, with no witnesses – then in many cases you the central team. Of course in all of the above we are “Ensure you potentially could be looking at a 50/50 shared responsibility. assuming you don’t have your own breakdown truck. Here, a dash cam could be the vital piece of evidence you have a high need to win the claim. Have a replacement policy in place If the vehicle or trailer is damaged to the extent it has to be level of Use an accident management company recovered, have you already agreed replacement or rental As can be seen from the above, not all accidents are equal. provisions in place? Starting to look for a replacement three- SLAs in And it certainly appears to be the case that, the more axle 26-tonne fridge unit in the middle of the night in Devon complex the accident, the greater potential for cost reduction will challenge the most proficient transport or distribution through an accident management company is. So, who uses manager at the best of times. place with accident management companies? The job may be made a little easier if you have already According to Sopp+Sopp’s Bradley, who handles around agreed terms and prices with a supplier and, better still, if your 2,500 claims per month, the client base of customers using the service level agreements stipulate not only the response accident management companies is spread widely across times but also the discount level on the rental tariff. The hire suppliers the road transport industry. “But there’s a definite bias of a replacement truck or trailer is one of the most costly toward the larger fleet customers,” he says. aspects of an accident (assuming no personal injuries are to ensure However, Sopp+Sopp is seeing more and more approaches involved), so thinking one step ahead nearly always saves from smaller fleets looking to take advantage of using acci- money in the long run. a fast dent management companies for their services whether they are self-insured or not. Have a set of regional repairers on call Once the decision has been made to recover the truck or response to Summary trailer, the next step revolves around ‘where do we take it?’ Regardless of fleet size, it’s a fact of life that accidents will The first decision is: decide whether you recover the vehi- the accident” happen, but there are plenty of ways to reduce cost and time cles back to your own premises or regional depot or take it – it all depends in which of the three alternatives you choose: to a local repair garage. Again the same philosophy is true handle the claim yourself, go through the insurance company – coming to an agreement before a situation arises is a lot or bring in an accident management company.

commercialfleet.org August 2016 55 Advertisement feature

Van values continue to rise but market pressures could lie ahead

he headline average value of a used LCV sold Tat BCA rose slightly to £5,908 in June, an increase of just £16 compared to May, but up by £321 or 5.7% compared to a year ago. Fleet and lease values fell slightly, while dealer part-exchange values improved over the month. However, BCA warned vendors that the combination of the slower summer period and the increasing volumes of poor condition, low specification vans could impact average values and conversion rates between now and the new registration plate in September.

Fleet & lease Average van values are now 5.7% ahead of last year’s figures The fleet and lease sector recorded average values of year, with mileage falling by Nearly-new £6,754 in June, falling by £32 over 7,000 miles. Nearly-new light commercial Fleet/leasing (0.4%) compared to May. vehicle values averaged £12,406 June 2015 Retained value against MRP Part-exchange in June. (manufacturer recommended Average part-exchange LCV As always, this has to be 42.18 June 2016 price) fell to 35.11% from 35.7% values were static in June, taken in the context of the very 40.00 the previous month. although year-on-year values low volumes reaching the 68,189 Year-on-year, values were up were up by £35 (0.9%). Average market and the model mix by £415 (5.3%), with age was flat at 82 months, while factor, as well as the continuing 61,089 performance against MRP average mileage has declined availability of ‘new shape’ £6,399 almost static. Both age and by nearly 1,000 miles over the models reaching the used mileage have dropped over the year. market. £6,754

All LCVs 2015-2016 Part-exchange June 2015 £7,000 82.41 June 2016 82.55 £6,000 91,001 91,061 £5,000 £3,743 £3,778 £4,000

Average mileage £3,000000 AverageNearly value new Sales vs CAP Jun Jan Oct Apr Feb Sep Dec July

Nov May 2016 Mar Aug May May June

The UK and Europe’s largest used vehicle marketplace Log on to bca.co.uk or call 0844 875 3480 Insight: Remarketing AUCTION HOUSES TALK UP SALES AS PRICE GUIDES PREDICT GLOOM Used LCV prices are ‘disproportionately high’ compared to heavily discount new vehicles, says Cap

By Trevor Gehlcken undits are predicting an economic downturn following the UK’s recent referendum decision to leave the EU, but as yet prices and sales volumes are still rising in the used LCV arena, according to the big auction houses. PNo one quite knows how the economic wind will blow. Rupert Pontin, director of valuations, Glass’s, believes that, in the short term at least, the road is likely to get ‘very bumpy’. He said: “If the Brexit voters are correct in their thinking, it could create greater prosperity for the country in the long term but, over the next few months and years, the road is likely to be very bumpy. “Markets will be affected, as will the value of the pound, and we expect to see consumer confidence tail off until the view of the way forward becomes clearer. How long this will take is difficult to predict. For the motor industry, all of these developments are very likely to have negative effects.” As of June, sales were holding up well. BCA saw average used van prices up 5.7% on last year and up £16 on May. However, BCA head of commercial vehicles Duncan Ward warned: “History shows us that the commercial vehicle market typically slows over the summer months and we would expect to see some pressure on average values between now and the new registration plate in September. Manheim reported record sales and conversion While average selling price appears to be holding up, this is rates for the first half of the year largely due to the influence of a younger, lower mileage profile of vehicles currently reaching the market. “As buyers get more selective and focus on the best Manheim recorded a 74% first-time conversion rate for its presented vehicles, the increasing volumes of poor condition, HGV auctions in June and smashed its previous half-year low specification vans are impacting on conversion rates. 60% record, achieving a first-time conversion rate of 72% for the This less desirable stock, typically in corporate colours, Decline in sales for first six months of the year. needs to be competitively valued if it is to sell first time.” 4x4 pick-ups in June However, not everyone is seeing evidence of such a strong He added: “There is nothing to be gained by placing over- performance in June. aspirational reserve valuations on LCVs if the market is not At CAP Red Book, senior editor John Watts noticed that, prepared to meet those expectations.” as with the past three years, there had been a slowdown in Meanwhile, Manheim Auctions reported records for vehi- the level of auction activity. cles sold, conversion rates and online sales in the first half 79% He said: “At the auctions we attended across the country, of the year, which was rounded off by a strong performance Proportionoportion of units receivingeceiving the footfall was much lower than we’ve seen of late and for both LCVs and HGVs in June. onlineonline bidbid atat ManheimManheim many of the familiar faces of professional buyers were Manheim recorded its largest combined volume of LCV conspicuous by their absence. and HGV units sold in a month since the start of 2015, “Those that did attend seemed to be holding back and including the highest monthly figure for HGVs sold for the bidding was painfully slow at times. Auctioneers had to work past three years. hard to build up any kind of momentum and all too often they Matthew Davock, head of LCVs at Manheim, said: “In June, struggled to get starting bids. we saw our highest sold volume for vans in the past 11 “Many of those starting bids came from internet buyers months, with 79% of units receiving an online bid and 30% rather than those in the hall and, were it not for the internet, of units ultimately being sold online. many more lots would have been unsold.” “The average selling price of vans at our auctions continued In contrast to the positive results at BCA and Manheim, to increase, up £20 from May and nearly £140 year-on-year, Watts claimed that the total number of vehicles sold across despite no change in age and mileage.” all sectors was down by around 25% in June. Hardest hit The online sales trend seen in June reflects the first half was the 4x4 pick-up workhorse sector, which was down by of the year as a whole, which saw 31% of all vans sold to 60%, while lifestyle sector sales were down by only 15%. Manheim’s online buyers. He said: “We noticed that the general quality of entries in The 77% first-time conversion rate for vans also reflected the lifestyle sector had improved somewhat and the 79% first-time conversion rate achieved by the company some buyers appeared to be buying up stock. Light in the first six months. and medium panel van sector sales volumes were

commercialfleet.org August 2016 57 Insight: Remarketing THROUGH THE down by 28% and 31% respectively while large panel vans were down by 14%.” 28% LOOKING GLASS Heavy new van discounting by franchised dealers Rupert Pontin, director Reduction in sales foror light continues to be a major issue that is affecting used LCV retail of valuations, Glass’s demand and, therefore, has a direct impact on the used panelpanel vansvans inin JuneJune wholesale market. Record registrations for the “Market prices of used LCVs remain disproportionately first six months of 2016 saw high compared to the discounted prices of new vehicles we sales rise 2.7% to 191,996 are currently seeing,” said Watts. “This problem is exacerbated for the used LCV dealer 14% units compared to 186,404 to the same because new vehicle finance rates are far more attractive to Reduction in sales for large point in 2015. Most of the growth was down those available for used vehicles, making it harder for them panelpanel vansvans inin JuneJune to strong performances in the pick-up and to compete while still retaining a reasonable profit.” 2.5t-3.5t van sectors with 17.3% and 11.3% Popular vans which have covered less than 50,000 miles improvements respectively. are selling well, according to Andy Picton, senior commercial vehicle editor at Glass’s, while all clean stock with less than An early reading of the new market would 75,000 miles on the clock are finding homes. give the impression that there has been He said: “The market is so bereft of good quality stock that little impact from ‘Brexit’ and the high straight examples up to 100,000 miles are still considered levels of new sales will be sustainable to for retail sale.” the end of the year. This early euphoria Picton said that, although many new vans are capable of covering 250,000 miles, most sensible operators will defleet needs to be tempered by the fact that many them having travelled less than a third of this distance. of the new vehicle orders placed were done He added: “An alternative, not currently adopted in the UK, in advance of the referendum and that a could be to run the vans until they drop and then scrap them. note of caution should be flagged until any It’s unlikely this will be entertained until legislation and financial incentives are agreed to allow a sensible all-life cost true reading of the economy becomes proposition, which would include end-of-life recycling. known, but the fall in the value of the pound “At that point, keeping vehicles for longer periods and since Brexit will inevitably lead to price running up high mileages could make sense.” increases at the pumps. Acording to Glass’s, large numbers of HGVs are a continuing issue. The best examples are finding homes, but the remainder are stuck in an auction cycle and are eventually distress-sold by vendors desperate to move them on. To compound this, the weakening of the pound since “Business in the halls has ‘Brexit’ has done little to improve the export market, which has stalled, with Asian manufacturers dominating the usual understandably tailed-off destinations with mega cut-price offers. Online “Stock entered privately tends to be better received with over the past month” later year Euro 5 or Euro 6 examples actively sought after,” said Pontin. “A selection of ex-rental units with full documen- For the latest news on tation and warranted mileages was recently offered at the remarketing sector, Sales of LCVs at auction during June fell visit commercialfleet. auction with encouraging results; however, this kind of stock by 8.1% units on the same point in 2015 is thin on the ground with retailers constantly battling to org/remarketing source the best vehicles.” with 70% selling at the first time of asking. The average selling price was up though What the experts say from £4,677 to £5,160 over the same 12 month period with the average vehicle age falling by 6 months from 67.7 in June last year to 67.2 last month. “History “At the “The market Although auctions have seemed busy, shows us the auctions is so bereft of business in the halls has understandably tailed-off over the past month with many commercial across the quality stock traders only raising a faint interest when a vehicle country, the that straight tidy unit enters the hall. This, though, shouldn’t be seen as negative result of market footfall was examples up the vote on departure from the European typically much lower to 100,000 Union, more of a typical annual slow-down in footfall and sales during the summer slows over than we’ve miles are still months, with traders limiting themselves the summer seen of late” considered for to purchasing specific pieces of stock. months” retail sale” There is no shortage of product to choose John Watts, from, however. The current trend prevails Duncan Ward, BCA Cap Red Book Andy Picton, Glass’s for buyers to focus on the best examples, leaving the rest to run the gauntlet at another sale.

58 August 2016 commercialfleet.org A free members-only service dedicated to getting better prices for cars and vans.

We do the work, you get the beneﬁts.

1 Multiple quotes delivered to you within one hour

2 A mutually agreed action plan focused on your new vehicle requirements

3 A personal account manager that you can trust

4 Access to vehicle information, reviews and funding advice

Your personal account manager will provide multiple competitive quotes within one hour, using an action plan agreed with you and tailored to your business supported by useful data and tools on our members-only website.

If you’re interested in better deals, quicker, go to www.fnbg.deals and complete the FNBG preregistration form to secure your membership. Driven

MODEL: INVINCIBLE TOYOTA HILUX All-new pick-up shows its qualities both on- and off-road as Toyota chases sales growth

NEED TO KNOW Basic price Chunky, ‘macho’ ■ Available as a single-cab £19,177 looks retained ■ Increased space and storage options ■ New 2.4-litre engine with improved mpg Payload

By Trevor Gehlcken 1,055kg he arrival of the eighth generation Hilux heralds an important time for Toyota as the Japanese Fuel economy manufacturer gears up for a big push for fleet business. 41.5mpg In September, the new pick-up will be joined by a brand new Proace panel van and, as Toyota only offers two commercial vehicles in its line-up, this C02 emissions Teffectively means the whole range has been replaced in the 178g/km space of a month. At the launch event for the Hilux in High Wycombe, Toyota’s new LCV manager Gareth Matthews spoke to Commercial He said: “It is only a small part of the market that doesn’t Fleett about his aspirations for the brand as a supplier of both use shared platforms and who’s to say we won’t be looking fleet cars and commercial vehicles. at the options in the future? However, at present we have no He said: “With these two new vehicles on offer we are definite plans as we are concentrating on launching our two getting much more serious about the commercial vehicle new vehicles successfully first.” fleet business. Although we don’t offer a small or large van The Hilux is the grandaddy of 4x4 trucks, having been at present, our biggest strength is being able to offer fleets launched in the UK in 1972, well ahead of the 4x4 truck luxury cars (Lexus), fleet cars, vans and trucks all in one explosion of the early noughties. To-date some 18 million solus package.” Hiluxes have been sold worldwide and last year it was At present, Toyota has 181 dealers, 71 business centres Europe’s bestseller in the sector. and 25 CV specialists. While all the dealers sell vans and The new model is available in Active, Icon, Invincible and trucks, the CV specialists offer extra expertise on subjects Invincible X equipment levels and prices go from £19,177 to such as conversions and aftersales. £29,435 ex-VAT. “We are on a growth curve at the moment and will be While it doesn’t look a whole lot different from the old one, chasing more sales with these two new vehicles,” said carrying over those chunky macho looks so loved by drivers, Matthews. there is a mass of changes under the metal that take this The Proace is basically a reworked Citroën Dispatch/ truck to a whole new playing field of smoothness, economy, Peugeot Expert, albeit with a different front end and a five- power and technology. year warranty, and Matthews did not rule out Toyota One point to notice for fleet buyers is that, unlike the Nissan rebadging other models to fill the gaps in its van fleet 1,645mm Navara and Volkswagen Amarok, the new Hilux will be avail- armoury. New class-leading deck width able as a single-cab. In fact, 20% of sales of the outgoing model are for the ‘cooking’ version. There will also be extended cab versions with occasional seats, along with double-cab, the only one available for driving at the launch event. The new truck has more interior space, more comfortable seats and a wealth of practical storage spaces. The driver’s seat has been raised by 10mm and 15mm has been added to the seat’s height adjustment range. The steering wheel is now adjustable for reach as well as rake and the front seats provide 8mm more headroom and 19mm more shoulder space. The intrusion of engine, wind and road noise into the cabin “We are getting much more serious about the commercial vehicle fleet business”

Infotainment and sat-nav Gareth Matthews, Toyota is a £750 option

60 August 2016 commercialfleet.org All the old harshness ‘consigned to history’ has been reduced and is now at class-leading levels. This which turned out to be a £750 option. has been achieved by introducing sound absorption and SPEC We fired up the powerplant while the doors were still insulation measures throughout the vehicle. Expansion foam Basic prices (ex-VAT): open and, while it gave off a meaty thrum, once inside all is injected throughout the bodyshell and foam is used in all £19,177-£29,435 was eerily silent. seal points to help quieten things down. Gross vehicle weight (kg): All the old harshness that these trucks suffered from in The cargo deck, meanwhile, has been made larger and 3,080-3,210 the past has been consigned to history and, although our stronger, with maximum deck width increased from Power (bhp/rpm): 148/3,400 on-road route featured some bumpy country lanes, we could 1,544mm to a class-leading 1,645mm. The tailgate is fitted Torque (lb-ft/rpm): 295/1,600-2,000 for all the world have been aboard an upmarket Lexus. with stronger, link-type hinges, with support from heavy- Load volume (cu m): n/a The auto box moves up and down the cogs seamlessly, duty steel plate brackets when in the open position. Towing Payloads (kg): 1,025-1,055 handling is taut and sharp and, despite the Hilux losing out weight is 3.2 tonnes (being upgraded to 3.5 tonnes from the to the rival Navara on horsepower, it never felt short of Comb fuel economy (mpg): end of the year), while payloads go from 1,025kg to 1,055kg. 36.2-41.5 oomph on our two-hour road trip. Under the bonnet, Toyota has ditched the old 3.0-litre diesel Quite how the designers have managed to engineer such CO2 emissions (g/km): 178-204 engine and now offers a single 2.4-litre unit. Despite the drop versatility into this truck we are not sure, but hats off to them in size, the new unit offers improved torque and better fuel anyway. The Hilux simply knocks all the other contenders economy. The engine is equipped with a variable nozzle into a cocked hat when it comes to on-road manners. turbocharger and an intercooler. It generates 148hp at KEY RIVAL While the Hilux was adept at traversing the various roads 3,400rpm and 295lb-ft maximum torque between 1,600 and Ford Ranger around High Wycombe, it soon showed what it was capable 2,000rpm. The old 3.0-litre unit offered 253lb-ft of torque. Basic prices (ex-VAT): of when we transferred to the off-road section. The truck is slated to return up to 41.5mpg on the combined £18,871-£31,494 Four-wheel drive high and low are selected by a small cycle, with CO2 emissions from 178g/km. Gross vehicle weight (kg): 3,200 switch on the dash and then it’s just a question of pointing On the safety front the Hilux gets the usual ABS and elec- Power (bhp/rpm): the truck in the right direction while all those safety gizmos tronic stability control systems, plus a plethora of airbags, 160/3,700-200/3,000 do the hard work. together with vehicle stability control, crosswind assist, Torque (lb-ft/rpm): Deep ruts, steep hills and even a fully-fledged river were trailer sway control, active traction control, downhill assist 284/1,500-2,500-346/1,500-2,750 taken with the utmost aplomb and, while hard-nosed off- control and hill-start assist control. There’s also a pre- Load volume (cu m): n/a road enthusiasts might scoff at all this technology, it does collision system with pedestrian detection function, lane mean that when used for fleet purposes – e.g. driving across Payloads (kg): 1,033-1,269 departure alert and road sign assist. These functions are muddy fields, up mountains and through forests – the Hilux Comb fuel economy (mpg): controlled by means of a camera and millimetre-wave radar. 31.7-43.5 is likely to come out the other end unscathed. Whether or not these items are standard depends on the 171-234 spec level chosen. CO2 emissions (g/km): We tested the new Hilux both on and off-road in Invincible VERDICT guise mated to a six-speed auto box. Each time we test brand new 4x4 trucks, we marvel Inside is a stylish cab with plenty of black and silver every- at how much better they are than the models they where, while the driver’s seat is big and firm yet superbly replace. In the case of the Hilux, we reckon they supportive at the sides and in the lumbar area. I particularly don’t come any better than this. liked the large screen infotainment and sat-nav system,

commercialfleet.org August 2016 61 First drives

MODEL: 2.4LX DOUBLE-CAB FIAT FULLBACK Manoeuvrable, competent pick-up impresses off-road, but lacks on-road refinement of some rivals

Basic price £22,995

Payload 1,045kg

Fuel economy 42.8mpg

C02 emissions 173g/km

Electric windows and mirrors plus ally wheels included

The motor industry changes fast. While the L200 was only NEED TO KNOW SPEC launched in Britain last year to some applause, it was n 2.4-litre diesel engine, at 150 or 180hp Gross vehicle weight (kg): 2,905 followed by Ford’s latest Ranger and Nissan NP300 Navara. n Drop-down tailgate Power (bhp/rpm): 180/3,500 Both the Ford and the Nissan are quieter, ride better on n Dedicated commercial vehicle network Torque (lb-ft/rpm): 317/2,500 ordinary road surfaces and have a much greater air of Payload (kg): 1,045 refinement about them than the L200/Fullback, which feels Comb fuel economy (mpg): 42.8 a little agricultural by comparison. It is far more manoeu- By John Lewis vrable, though, and offers a best-in-class, tighter, turning CO2 emissions (g/km): 173 ttempt to cover every key niche in the light circle than its bulky rivals. That is a significant advantage if commercial market as a manufacturer and Basic price (ex-VAT): £22,995 you are trying to wriggle into a city centre parking bay or you will need to enter into a joint-venture with swing out of a narrow country lane and through a farm gate. somebody else sooner or later. Light commer- We were sampling a 180hp manual double-cab not short cial production volumes tend to be lower than on performance although we were admittedly driving car volumes, so a collaborative deal is often unladen. We had no quarrels with the quality of the gear the only way to make the figures stack up. change, or with the off-road performance delivered by its AThat is why Fiat Professional went to Mitsubishi when it four-wheel-drive system. A low-ratio set of gears is available decided to enter the 1.0-tonne-payload 4x4 pick-up sector. should the going get really demanding and a locking central As a consequence, it is now selling the Fullback – a Mitsub- differential can be engaged for improved traction. ishi L200 with different badges and some cosmetic changes. The official combined-cycle fuel economy figure is a The four-door five-seater double-cab has arrived first with respectable 42.8mpg with CO2 output set at 173g/km. the two-door extended cab in the pipeline. A 4x2 double-cab Access to the 1520mm x 1470mm x 475mm load bed is by is also produced but seems unlikely to appear in the UK. KEY RIVAL means of a drop-down tailgate and Fiat Professional’s latest Power comes courtesy of a 2.4-litre diesel, at either 150hp offering can haul a braked trailer grossing at up to 3.1 tonnes. Nissan NP300 Navara 2.3 or 180hp, married to a six-speed manual gearbox. The 190hp Tekna double-cab pick-up Fighting for registrations against established rivals when more-powerful of the two can be specified with a five-speed you are a newcomer to the market can be an uphill struggle, Gross vehicle weight (kg): 3,010 automatic box instead. but Fiat Professional has the advantage of a dedicated Fiat Professional is offering two trim levels: entry-level SX Power (bhp/rpm): 190/3,750 commercial vehicle network. Roughly half its UK dealers are (for the 150hp variant only) and the more upmarket LX (for Torque (lb-ft/rpm): 332/1,500-2,500 linked with truck franchises; and truck dealers understand both the 150 and 180hp models). Even if you content yourself Payload (kg): 1,047 the importance of efficient aftersales support. with SX you need not feel short-changed given that the Comb fuel economy (mpg): 44.1 bundle includes everything from electric windows and CO2 emissions (g/km): 169 mirrors to air-conditioning, 16-inch alloy wheels and cruise Basic price (ex-VAT): £24,012 VERDICT control with a speed limiter. Although it already feels slightly dated when Nip up to LX and the package also includes keyless ignition, compared with Nissan’s NP300 Navara and Ford’s leather upholstery and electrically-adjustable and heated latest Ranger – not to mention the new V6 diesel front seats, not to mention a 6.1-inch touchscreen infotain- Volkswagen Amarok – it is a competent package ment system with digital radio, a reversing camera and lane nevertheless and a lot more manoeuvrable than departure warning. This time around you get 17-inch alloys. some of its more bulbous rivals. So what’s it like to drive?

62 August 2016 commercialfleet.org MODEL: ECOBLUE EURO 6

FORD TRANSIT/TRANSIT CUSTOM Fuel economy With a 55% reduction in NOx, this new pair are sure to be a big hit with fleets 46.3mpg

C02 emissions 157g/km

The new engine will save fleets £1,250 in fuel over 80,000 miles, says Ford

years/36,000 miles. Three power outputs will be available NEED TO KNOW SPEC – 105hp, 130hp and 170hp – and they offer up to 20% more n Improvements to ride and handling Cubic capacity (cc): 2,000 torque at low revs, thus improving low-end pulling power. n Upgraded in-cab connectivity Power (hp/rpm): 105/1,375-2,000 All-wheel drive versions will be available later in the year. n 21-litre AdBlue tank – 170/1,750-2,500 And, for the first time, Ford will be offering a six-speed auto Toorquerque (lb-ft/rpm):(lb-ft/rpm): 265/1,375-2,000 box on Transit and Transit Custom. There will also be an – 298/1,750-2,500 air-suspension option for kombi versions. By Trevor Gehlcken Fuel economy (combined mpg): The automatic gearbox versions are likely to cost around he arrival of the Euro 6 emissions standard on 37.7–46.3 £1,000 extra but, at the launch, Sarah Haslam, Ford power- Commercial Fleett September 1 is undoubtedly the big news of the CO2 emissions (g/km): 157-190 train integration manager, told that this year as far as van manufacturers are concerned. On sale: Available to order now cost was likely to be recouped over the life of the van with As the cut-off date approaches, they have been for September delivery less wear-and-tear. She said: “Drivers tend to abuse manual gradually launching their new engines and several gearboxes and this leads to bigger repair bills.” are offering both Euro 5 and Euro 6 models side Tweaks under the metal now mean that the Transit and by side. Transit Custom are quieter in the cab by 1.2 decibels, while TFord has already launched Euro 6 powerplants for the there’s a revised steering set-up for sharper handling and a Fiestavan, Transit Courier and Transit Connect and now it’s new rear damper design for better comfort and control. the turn of the top-selling Transit and Transit Custom to On the safety front there are some big changes too. A side- follow suit. But at a launch event in Munich we discovered wind assist system that stops the vehicle being blown across that there is more to the Euro 6 Transits than upgraded the road now comes as standard, while there’s an optional engines. Ford has taken the opportunity to also introduce pre-collision assist and pedestrian detection system that improvements to ride and handling, new safety technology automatically applies the brakes if the vehicle decides that and upgraded in-cab connectivity. the driver has not noticed an emergency situation ahead. The only outwardly noticeable difference in the Euro 6 Adaptive cruise control uses the front-facing radar system models is a discreet chrome strip at the bottom of the grille to enable the driver to maintain a set distance from the – but under the bonnet the changes are significant. There is vehicle ahead, while a traffic sign recognition system also a price hike at around £1,100 per vehicle. Out go the old VERDICT provides drivers with the latest detected speed limits. 2.2-litre turbodiesel powerplants and in comes a brand new Chief programme Ford’s Sync2 voice-activated connectivity system has also 2.0-litre EcoBlue unit, part-developed at Dagenham – and to engineer Onur Derioz been upgraded with a high-res six-inch colour screen in be produced there too. revealed that in 2015 Transit and a four-inch screen in Transit Custom. To comply with Euro 6 restrictions, these engines all carry the blue oval had for Climbing aboard the Transit Custom with the 170hp power- a 21-litre AdBlue tank which will have to be filled up every the first time taken plant first, it was obvious as soon as we fired up the engine 6,000 miles or so. They are also up to 13% more fuel-effi- the number one sales that here was something rather special, with engine noise cient. For example, Transit now returns up to 42.2mpg on slot, not just in the hardly noticeable even at autobahn speeds. Such was the the combined cycle while Transit Custom manages up to UK but in Europe too. power output and the torque on offer – a chunky 298lb-ft at 46.3mpg. The AdBlue tank weighs 40kg, so all gross vehicle With these new vans 1,750rpm-2,500rpm – that the van would pull in just about weights except those at 3.5 tonnes have been raised by that on offer from any of its six gears, even with a half-load on board. amount in order that payloads will not be affected. September, we Our next drive was in the long wheelbase Transit at The engine also pumps out less CO2 – down from a predict that Ford 3.5-tonnes and sporting the lowest-powered 105hp engine. minimum of 163g/km to 157g/km for both models – and will pull ahead even With a half-load on board, we were expecting sluggish there’s a 55% reduction in NOx emissions. Ford reckons that further against the and lacklustre performance, but once again we were this new engine will save fleets £1,250 in fuel over 80,000 competition in the wrong. Despite its diminutive brake horsepower, this engine miles, helping to alleviate the rise in front-end price. Mean- months to come. was very competent, pulling away confidently in just about while, service intervals have been extended up to two any gear.

commercialfleet.org August 2016 63 SecuritySecurity Solutions Solutions for valuables for valuablesin transit in transit • Roll Top Safes• Roll Top Safes Slamlocks l Deadlocks • Slot Top Safes• Slot Top Safes Electronic Bolt l Defender Plates • Coin Chute Safes• Coin Chute Safes Ultimate Lock l Shutterlock • Plain Lid Safes• Plain Lid Safes • Replacement Key Service• Replacement Key Service • Thatcham Accredited • Available in many different sizes to • Available in many different sizes • National installation to fit almost any vehiclefit almost any vehicle • Vehicle Specific Locks Full model list and prices • 60,000 lock in Service Full model list and prices • ISO 001 Quality Assured availableavailable on ourourwebsite website Tel: 01474 560077 www.checkmatesafes.co.uk www.locks4vans.co.uk Email: [email protected] Tel: 01308 423871 Unit C4 Imperial Business Estate West Mill, Gravesend, Kent DA11 0DL

commercialﬂ eet.org Our website has all the information you’ll need to help you run a ﬂ eet of commercial vehicles

Latest industry news Van running cost calculators The latest van and truck news Our interactive calculators let from across the industry is posted you compare vans on price, CO2 on commercialfl eet.org each and running cost (fuel, service/ weekday – and for a weekly maintenance/repair and residual round-up, subscribe to our values) with regularly updated newsletter, direct to your inbox price and vehicle data from every Thursay. industry experts KeeResources. Try them at: Case studies and insight commercialfl eet.org/tools Discover how van and truck fl eets have tackled cost, safety and Diesel cost calculator environmental issues with our Work out the difference an archive of profi les and insight. Our increase in economy could make profi les and case studies cover a to your fl eet’s fuel cost – either wide range of industry sectors by individual vehicle or for your and fl eet types, so you can learn entire fl eet. Just a 1mpg increase and benchmark your own fl eet can bring huge fi nancial gains. against the ideas and programmes See the true extent at: of your peers. Take a look at: commercialfl eet.org/dieselcost commercialfl eet.org/casestudies First drives

MODEL: LX L2 750 BLUEHDI 100 CITROËN BERLINGO Company’s best-selling van is now Euro 6-compliant – and achieves nearly 70mpg fuel economy

Basic price £15,200

Payload 750kg

Fuel economy 67.3mpg

C02 emissions 111g/km

The picture shows our test model in a rather fetching pillar NEED TO KNOW SPEC box red and check out those “alloy” wheels which in fact n 3.7 cubic metres of cargo space Gross vehicle weight (kg): 1,970 aren’t alloy at all but cleverly disguised steel. n Teletrac sat-nav as standard Power (hp/rpm): 100/4,000 The cab is one of the few in its class to offer three seats n Plywood lining and six load-securing eyes Torque (lb-ft/rpm): 187/1,500 and, although the middle one is a bit of a squash, this could Load volume (cu m): 3.7 prove invaluable when three workers are needed to be Payload (kg): 750 transported across short distances. By Trevor Gehlcken Even with the extra seat, the Berlingo has two coffee cup Comb fuel economy (mpg): 67.3 he Citroën Berlingo has been one of the main- holders under the gear lever and there’s an overhead stays of British business ever since its original CO2 emissions (g/km): 111 storage space for papers and suchlike. launch in 1995. It’s Citroën’s best selling van and Basic price (ex-VAT): £15,200 We also noted with satisfaction that the van has a curry there’s hardly a street in Britain that doesn’t have hook, which enables the driver to transport a takeaway an example of this perky contender parked in it. without it flying all over the cab on the way home. And don’t But in the coming two years, the Berlingo is forget that, as with just about all Citroën vans on sale in the about to assume even more importance, for two UK, the Berlingo comes with a standard Teletrac sat-nav and Treasons. First, the French manufacturer has announced that stolen vehicle tracking unit, which can also be linked up to a it will be dropping the smaller city van Nemo from its range, special Citroën fleet management package. leaving the Berlingo as its sole small van offering. The cargo area is fenced off with a mesh bulkhead and The Nemo is in fact a rebadged Fiat Fiorino and, as Citroën our van had two sliding side doors, which we thought was has to buy it from Fiat and then resell it, it’s actually cheaper rather overkill. to contract hire a Berlingo than a Nemo. Second, the There’s a useful 750kg payload, though, together with six Berlingo is destined to be rebadged as the Vauxhall Combo KEY RIVAL load-lashing eyes and our van had some plywood lining next year, when Vauxhall ends its arrangement with Fiat to which, although it looked rather Heath Robinson, did the trick Fiat Doblo Cargo LWB 1.6 Multijet sell the current Combo as a rebadged Doblo Cargo. in protecting the floor and side walls from annoying scrapes All this is power to the Berlingo’s elbow and proof that this Gross vehicle weight (kg): 2,465 and scratches. Another ‘must have’ were reversing sensors, contender is a small but perfectly formed fleet choice. Power (hp/rpm): 105/4,000 which turned out to be a £200 option. Over the years, the Berlingo has been improved and Torque (lb-ft/rpm): 213/1,500 On the road, the Berlingo proves a willing workhorse with expanded and in 2007 the vehicle on test here, the long Load volume (cu m): 4.2 plenty of power on offer and nice crisp handling. The gear version, was launched. With 3.7 cubic metres of cargo space Payload (kg): 1,005 changes are silky smooth too and a nice light clutch action on board – and extra half a cube over the standard model, Comb fuel economy (mpg): 60.1 adds to the pleasurable driving experience. Of course, elec- this puts it nearer the bigger Dispatch, which has 5.0 cubic CO2 emissions (g/km): 125 tronic stability control is now a legal requirement and should metres in its short wheelbase format. Basic price (ex-VAT): £16,245 keep the van safe from sideways skids. Weighing in at £15,200 ex-VAT, our test van sports a Euro 6 diesel powerplant, which means an AdBlue tank to be filled every so often but also means a more than respectable fuel VERDICT economy figure of 67.3 mpg on the combined cycle – pretty We’ve always admired this plucky little performer and astonishing for a van of this size. now with nearly 70mpg possible, we reckon even more All in all, the Berlingo is a thoroughly pleasant vehicle, both fleets are going to snap up this Euro 6 model. in its usefulness and road manners.

commercialfleet.org August 2016 65 Contact us Fleet News, Media House, Lynchwood, Inside the Peterborough PE2 6EA. Email – [email protected]

Editorial Editor-in-chief September issue Stephen Briers 01733 468024 [email protected] Deputy editor Sarah Tooze 01733 468901 [email protected] News editor Gareth Roberts 01733 468314 [email protected] Features editor Andrew Ryan 01733 468308 [email protected] Web producer Fleet profile Christopher Smith 01733 468655 [email protected] Staff writer Award-winner Balfour Beatty Matt de Prez 01733 468277 [email protected] Associate editor Supplier spotlight Trevor Gehlcken Photos Cartwright Conversions Chris Lowndes Production Head of publishing Luke Neal 01733 468262 Insight Production editors Richard Davis 01733 468310 Managing uptime – what it is, and how you can improve it Finbarr O’Reilly 01733 468267 Designer Erika Small 01733 468312

Road tests Advertising Commercial director Isuzu D-Max Arctic Trucks AT35, Carlota Hudgell 01733 366466 B2B commercial manager Sheryl Graham 01733 366467 Nissan Navara, Fiat Talento Account managers Sean Hamill 01733 366472 Lucy Herbert 01733 366469 Ryan Pummell 01733 366309 Lisa Turner 01733 366471 Stuart Wakeling 01733 366470 Marcus Woods 01733 366468 Head of project management Leanne Patterson 01733 468332 Project managers Lucy Peacock 01733 468327 Kerry Unwin 01733 468578 commercialfleet.org Upcoming Telesales/recruitment [email protected] 01733 The only website that matters for van and truck fleet operators 468275/01733 468328 Event director events Chris Lester Event manager LATEST INDUSTRY NEWS From September Sandra Evitt 01733 468123 FTA Transport Manager Conferences Senior event planner Kate Howard 01733 468146 The latest van and truck news from across the industry is Locations across the UK Event administrator Paige Phillips 01733 395133 posted each day – look out for our weekly Friday newsletter. September 20-21 Publishing Commercial Fleet Van and Truck Managing director Millbrook Proving Ground, Tim Lucas 01733 468340 Group marketing manager Bedfordshire Bev Mason 01733 468295 CASE STUDIES AND INSIGHT Office manager Jane Hill 01733 468319 October 12 Group managing director Discover how van and truck fleets have tackled cost, safety and FTA Safety in Logistics Conference Rob Munro-Hall Elstree, Hertfordshire Chief executive officer environmental issues with our archive of profiles and insight. Paul Keenan Commercial Fleet is published 12 times a year by Bauer November 30 Consumer Media Ltd. Registered address: Media House, Peterborough Business Park, Lynch Wood, Commercial Fleet Awards Peterborough, PE2 6EA. Registered number 01176085. No part of the magazine may be reproduced in any form VAN RUNNING COST CALCULATORS Hilton Birmingham Metropole in whole or in part, without prior permission of the publisher. All material published remains the copyright of Bauer Consumer Media Ltd. We reserve the right to edit letters, copy or images Our interactive calculators let you compare vans on price, without further consent. The submission of material to Bauer Media whether CO2 and running cost (fuel, SMR and residual values). unsolicited or requested, is taken as permission to publish in the magazine. Any fees paid in the UK include remuneration for any use in any other licensed editions. Whilst every reasonable care is taken to ensure accuracy, the publisher is not responsible for any errors or omissions nor do we accept any liability for any loss or damage, howsoever caused, resulting from the use of DIESEL COST CALCULATOR the magazine. ISSN 2398-1989. Printing: Precision Colour Printing Work out the difference an increase in economy could make to your fleet’s fuel cost – by individual vehicle or your entire fleet.

66 August 2016 commercialfleet.org A free members-only service dedicated to getting better prices for cars and vans.

We’re happy if you’re happy.

1 We offer a service that has your best interests at heart 2 You have a choice of all brands – car and van – from an independent business that you can trust

3 No catches, no fees, no contracts, no unpleasant surprises

FNBG is the only buying group that charges suppliers the same fixed marketing fee irrespective of the vehicle purchased or supplier used. Whatever you choose, FNBG remains completely independent and only focuses on fulfilling your needs.

If you’re interested in better deals, quicker, go to www.fnbg.deals and complete the FNBG preregistration form to secure your membership. adRocket

NO ONE IS CLOSER TO THEIR CUSTOMERS

We have the UK’s largest dealer network with 133 locations, 56 Authorised Testing Facilities, over 1,400 IRTEC accredited technicians and industry-leading parts availability. So when it comes to keeping you moving no one is closer.

Contact your DAF dealer or go to www.daf.co.uk

Taylor Greenwood DAF Technician

DRIVEN BY QUALITY

TRUCKS | PARTS | FINANCE WWW.DAF.CO.UK

36335_2TM no one is closer A4.indd 1 04/07/2016 12:38 FP_COMFLEET_363351CFnoid2449657.pgs 29.07.2016 15:59