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Benchmarking Analysis Blue Springs 2010 DirectionFinder Survey Section 4: Benchmarking Analysis ETC Institute (Nov 2010) 162 Blue Springs 2010 DirectionFinder Survey Benchmarking DirectionFinder Survey Year 2010 Benchmarking Summary Report Overview ETC Institute's DirectionFinder® program was originally developed in 1999 to help community leaders in Kansas and Missouri use statistically valid community survey data as a tool for making Analysis better decisions. Since November of 1999, the survey has been administered in more than 200 cities in 43 states. This report contains benchmarking data for 30 communities in Kansas and Missouri where the survey was administered during the past two years. The communities represented in this report include: • Blue Springs, Missouri • Lenexa, Kansas • Bonner Springs, Kansas • Liberty, Missouri • Butler, Missouri • Merriam, Kansas • Excelsior Springs, Missouri • Olathe, Kansas • Gardner, Kansas • Platte City, Missouri • Grandview, Missouri • Pleasant Hill, Missouri • Independence, Missouri • Raymore, Missouri • Johnson County, Kansas • Shawnee, Kansas • Kansas City, Missouri • Spring Hill, Kansas • Lawrence, Kansas • Unified Government of Kansas City, • Leawood, Kansas Kansas and Wyandotte County • Lee's Summit, Missouri The charts on the following pages show the range of satisfaction among residents in the communities listed above. The charts show the highest, lowest, and average (mean) levels of satisfaction for a various areas of municipal service delivery. The actual ratings for Blue Springs are listed to the right of each chart. The dot on each bar shows how the results for Blue Springs compare to the other communities that were surveyed. ETC Institute (Nov 2010) 163 Blue Springs 2010 DirectionFinder Survey Overall Satisfaction With City Services by Major Category for Cities in the Metro Kansas City Area - 2010 by percentage of respondents who rated the item as a 4 or 5 on a 5-point scale (excluding don't knows) Blue Springs Police Services 62% 95% 79% Quality of parks facilities 37% 90% 81% Quality of customer service from City employees 42% 89% 73% City water & sewer utilities 46% 80% 73% Effectiveness of communication with the public 25% 80% 59% Maintenance of streets 19% 82% 40% Enforcement of building & property maintenance 29% 76% 50% 0% 20% 40% 60% 80% 100% LOW---------MEAN--------HIGH Source: ETC Institute DirectionFinder (2010 - Blue Springs, MO) Satisfaction with Various Public Safety Services Provided by Cities in the Kansas City Area - 2010 by percentage of respondents who rated the item as a 4 or 5 on a 5-point scale (excluding don't knows) Blue Springs How quickly police respond 61% 89% 71% The City's overall efforts to prevent crime 50% 84% 59% Visibility of police in neighborhoods 48% 82% 62% Enforcement of local traffic laws 50% 80% 65% Quality of animal control 42% 83% 53% Visibility of police in retail areas 40% 74% 52% 0% 20% 40% 60% 80% 100% LOW---------MEAN--------HIGH Source: ETC Institute DirectionFinder (2010 - Blue Springs, MO) ETC Institute (Nov 2010) 164 Blue Springs 2010 DirectionFinder Survey Satisfaction with Maintenance Services Provided by Cities in the Kansas City Area - 2010 by percentage of respondents who rated the item as a 4 or 5 on a 5-point scale (excluding don't knows) Blue Springs Maintenance of City buildings 51% 98% 67% Maintenance of traffic signals 62% 92% 70% Snow removal on City streets 43% 92% 81% Overall cleanliness of City streets/public areas 32% 89% 72% Maintenance/preservation of downtown 31% 87% 52% Maintenance of City Streets 21% 77% 52% 0% 20% 40% 60% 80% 100% LOW---------MEAN--------HIGH Source: ETC Institute DirectionFinder (2010 - Blue Springs, MO) Satisfaction with Parks and Recreation Facilities and Services Provided by Cities in the Kansas City Area 2010 by percentage of respondents who rated the item as a 4 or 5 on a 5-point scale (excluding don't knows) Blue Springs Maintenance of City parks 57% 93% 79% Outdoor athletic fields other than Hidden Valley 41% 84% 64% Centennial swimming pools 19% 86% 57% Walking/biking trails in the City 16% 84% 73% 0% 20% 40% 60% 80% 100% LOW---------MEAN--------HIGH Source: ETC Institute DirectionFinder (2010 - Blue Springs, MO) ETC Institute (Nov 2010) 165 Blue Springs 2010 DirectionFinder Survey Satisfaction with the Enforcement of Codes and Ordinances by Cities in the Kansas City Area - 2010 by percentage of respondents who rated the item as a 4 or 5 on a 5-point scale (excluding don't knows) Blue Springs Enforcing sign regulations 40% 78% 53% Enforcing exterior maintenance/business property 37% 77% 49% Enforcing mowing on private property 26% 76% 42% Clean up of litter and debris 25% 72% 49% Enforcing maintenance of residential property 32% 69% 43% 0% 20% 40% 60% 80% 100% LOW---------MEAN--------HIGH Source: ETC Institute DirectionFinder (2010 - Blue Springs, MO) Satisfaction with Various Aspects of City Communications - 2010 by percentage of respondents who rated the item as a 4 or 5 on a 5-point scale (excluding don't knows) Blue Springs Availability of information about City programs/services 34% 86% 76% Efforts to keep residents informed 31% 77% 63% 0% 20% 40% 60% 80% 100% LOW---------MEAN--------HIGH Source: ETC Institute DirectionFinder (2010 - Blue Springs, MO) ETC Institute (Nov 2010) 166.
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