What area do we cover? Local Services, Local Solutions We work with anyone, with mental health needs, who live in the , Brentwood, and Wickford, and areas. Where are we based? Our main office is on the Cherrydown unit, based in the mental health unit at Basildon Hospital. Patient Experience Team How do you contact us? If you have any concerns or need advice about accessing NHS services, you can speak in You can contact us on 01268 243514 confidence to the Patient Experience Team on How do we work? 0800 085 7935. or you can email [email protected] Although all members of the team will be involved on a daily basis with your care you This leaflet can be produced in large print, audio will be assigned a named worker who will cassette, Braille and other languages on request. be responsible for your overall care.

Your Named Worker is: SEPT regards equality and diversity as integral to the way it works. Our staff will ensure Information Leaflet Your CMHT Care co-ordinator (if known) is: that everyone is treated fairly and no one is Basildon, Brentwood, discriminated against on the basis of their ethnicity, gender, disability, age, sexual orientation Billericay and Wickford, and religion or belief. Tel: Thurrock and Castle Point Crisis Resolution Home South Partnership University NHS Foundation Trust, Treatment Service The Lodge, The Chase, Wickford, Essex SS11 7XX Tel: 0300 123 0808 www.sept.nhs.uk SE0825 Who are we? dependent upon the pace of your recovery. IMPORTANT INFORMATION We are a group of mental health professionals After which we will transfer you to another If, in the first three days that you are under i.e. nurses, occupational therapists, support service to continue the care and treatment. our care, we are unable to contact you we workers and doctors. We provide an What are the things we do?: will contact your Next of Kin and if there are alternative to hospital admission offering still concerns we will contact the Police and treatment and interventions at your home We will visit you at home and together we request a Police welfare check to ensure you should we feel it is in your best interests, safe will continue to monitor your recovery and are safe. This will also apply at any time we to do so and a choice you would prefer, which provide on-going support and strategies have significant concerns for your safety and promotes your recovery. We accept referrals which will enable you to cope with the well-being and have been unable to contact difficulties which have contributed to you from any mental health professionals who will you. have carried out an assessment of your needs becoming unwell. and difficulties prior to you being referred We will monitor the efficacy of any prescribed What hours do we work? to our service. Should you require hospital medication for your condition and review if We work everyday between the hours of admission, we will work closely with the ward necessary. At all times you will be involved in 08.00 and 2000hrs. there is an on call system team to ensure your stay in hospital, is as short the planning of your care and recovery. outside of these hours. You will be informed as it can be, depending on your needs. We will at all times take into account your about this when you are under our care and will be available to you for the duration of What is our main purpose? views of what you feel are your problems and thoughts as to how we can best support you. time we are involved. We will assess, treat and support you in your We will also speak with your family, carers or own home whilst you are feeling quite unwell other significant people with your permission and unable to cope with day to day activities. to ensure we have a good understanding of For the first three days of you being under the difficulties you may be having. our care we will visit you daily and make telephone contact with you. After three days We will also arrange for any therapy this level of contact will be reviewed, and, if which will continue to support your appropriate, reduced. If we still have concerns continuing recovery, and will assist you regarding your well-being and ability to cope in dealing with situations and difficulties we will continue the twice daily contacts, one which may be causing you to feel unwell of which is a phone call. We will be involved and unable to cope. We can provide you in your care for a limited time, on average, with simple strategies which may enable around four weeks this could be more, or less, you to cope with practical tasks.

Crisis Resolution & Home Treatment Service