Surrey 2016/17

Adult Care and Support Services Directory Surrey 2016/17

Comprehensive information and advice on choosing and paying for your care and support Home support • Housing options • Care helpline • Care homes

in partnership with www.carechoices.co.uk Established since 1984

At CHD Living we don't just provide care, we ned, understand it. Each of our residents is treated • Expertly trai te staff as an individual member of our community compassiona vities and enjoys a life filled with dignity, respect and e of daily acti kindness. • Choic eriors offering • Beautiful int ts home comfor eals Whichever you choose, you can be sure you are ly prepared m in caring hands! • Fresh uite rooms • Single, en-s d with ices registere • All serv on lity Commissi the Care Qua Pop in for a coffee and see for yourself! Bagshot Park, Bagshot St Catherine's Manor, Guildford Kings Lodge, Byfleet Neurorehabilitation Care Residential, Nursing & Palliative Care Residential, Nursing & Palliative Care 01276 450 800 01483 531 181 01932 358 700 Brownscombe House, Haslemere Surrey Hills, Godalming The Summers, West Molesey Residential, Nursing & Palliative Care Residential, Nursing & Dementia Care Residential Care 01428 643 528 01428 682 346 0208 941 3532 Crest Lodge, Hindhead Surrey Heights, Godalming White Gates, Laleham Young Adult Mental Health Care Residential, & Dementia Care Residential, Nursing & Palliative Care 01428 605 577 01428 682 734 01784 441 287 Surbiton Residential Care Home Opening Autumn 2016 0208 390 7712 www.chdliving.co.uk • 01483 413 121 Contents

Welcome 4 Dementia care 53 A message from Adult Social Care and Dementia services in Surrey 53 Public Health 4 Residential dementia care checklist 55 Areas covered by this directory 6 Residential dementia care 56

Your support, your choice 7 Other specialist services 56 Our starting point 7 Support for people with disabilities 56 This directory’s helpline 7 Mental health services 57 End of life care 58 Staying healthy 7 NHS Health Checks 7 Paying for residential care 58 Keeping active 8 What will you have to pay for your care? 59 Eating well 8 Seeking financial advice 59 Keeping healthy 9 Other financial support 60 Alcohol: how much is too much? 10 Health advice for people with learning disabilities 10 Essential information 61 Leaving hospital 10 Inspecting and regulating care services 61 Reablement service 11 Safeguarding adults at risk 61 NHS Continuing Healthcare 11 Comments, compliments or complaints 62 Out of county care 63 Staying at home 13 Community alarms and Telecare 13 Further help 64 Online equipment assessment tool 14 How solicitors can help 64 Centres for the Community 14 Surrey Care Association Ltd 64 Meals services 15 Advocates can help 65 Maintaining your home and caring for the Tell Us Once 65 environment 16 Useful contacts 66 Support, information and advice 16 Making life easier at home 17 Care home listings 73 Home care 23 North West Surrey 73 Home care agency checklist 25 North East Surrey 79 Paying for care in your home 26 South West Surrey 85 Home care providers 29 South East Surrey 89

How we can help you meet your needs 45 Index 101 Discussing your situation 45 Planning your support 46 Surrey County Council’s distribution of this publication does not constitute their support or recommendation of any of the products Carers’ support 47 or services advertised or listed within. All the Young carers 47 listings in this publication are supplied by the Respite care and short breaks 47 Care Quality Commission (CQC) and neither Surrey County Council nor Care Choices can be held responsible for any Housing options 50 errors or omissions. Sheltered housing 50 Extra Care housing 50 To obtain extra copies of this directory, free of charge, call Residential care 50 Surrey County Council’s Adult Social Care Helpline on Care homes checklist 52 0300 200 1005.

This Directory is available electronically at www.carechoices.co.uk. Alternative formats For those requiring the information in spoken word, there is also a Browsealoud option.

Visit www.carechoices.co.uk for further assistance with your search for care 3 Welcome

A message from Adult Social Care and Public Health

Welcome to the 2016/17 edition of Care and Support Working with health partners Services in Surrey. This guide provides essential Health and wellbeing boards work together locally to information about the care and support available to deliver a joined-up service in response to the needs Do you know help you make informed decisions on how you’d like of their communities. You can find out more about to live your life. health and wellbeing in Surrey, and the Board, at www.healthysurrey.org.uk You can also find out New approaches – the integration of health and where your local NHS services are. someone starting social care The introduction of the Care Act in April 2014 has Six clinical commissioning groups (CCGs) operate changed, and continues to change, the way adult in Surrey. These consist of doctors, nurses and other to struggle with care and support is delivered. New approaches professionals, who use their knowledge of local and models of delivery which place the individual’s health needs to plan and buy services for their local wellbeing at its heart are now emerging and these community from service providers that meet NHS everyday jobs? will dramatically improve your experience of health standards and costs. For more information about and social care in the coming years. CCGs, visit www.healthysurrey.org.uk/useful-links

People are generally living longer than they Healthwatch Surrey gives patients and communities Find out about the used to, which is great news. This does, however, a voice in decisions that affect them. If you have bring many challenges, with many older adults anything to say about health and social care, contact developing complex health and social care needs. Healthwatch Surrey on 0303 303 0023 or at care and support The integration of health and social care is, therefore, www.healthwatchsurrey.co.uk essential to ensure that we cope with these changing and increasing demands. Signposting to support in the community available to them There are times when you may need extra support This integration will see health and social care to do everyday things. This could be due to your age, organisations working closely together to keep a health condition, a disability or changing home you independent, healthy and safe. It provides circumstance. Or you may be a carer looking after Visit surreyinformationpoint.org.uk new services, where health professionals, social someone, and may need some support with your workers, occupational therapists, district nurses and caring role. This directory aims to give you awareness call 0300 200 1005 volunteers support you with ‘wraparound care’. These of the various options available to help you fulfil a or text 07527 182861 aim to ensure that you get appropriate support and safe and independent life. are helped to stay well in your community, reducing unnecessary hospital admissions and expensive care. It is worth bearing in mind that often family The benefit of integrated care is that you will only members can help out, or friends or neighbours who need to tell your story once. The approach will be live nearby. In several areas, there are active local person-centred, with access to local community- groups and networks that can help you with things based services seven days a week. like getting to the GP for an appointment, or just having some time out of the house, helping with This approach is also preventative, aiming to help shopping, or helping you to take part in exercise. people manage their physical health, mental health and social care needs before they are unable to. People There’s also a wide network of voluntary, community will be able to stay at home whilst being supported and faith organisations to help people stay by joined up health and social care services. It will independent, and provide timely information and also mean that people can return home from hospital advice to meet their needs. sooner – with the right care and support in place. Continued on page 6 >>

4 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Do you know someone starting to struggle with everyday jobs? Find out about the care and support available to them

Visit surreyinformationpoint.org.uk call 0300 200 1005 or text 07527 182861 A message from Adult Social Care and Public Health continued

>> Alongside this directory, the Surrey Information There are times when you will prefer to talk to Point website, www.surreyinformationpoint.org.uk someone directly. The Adult Social Care helpline is can help you to search for local care and support available for these occasions; call 0300 200 1005 to services. These organisations can offer assistance speak to someone in confidence. with a wide range of services from transport to cooking, cleaning and shopping. I hope you find the information in this directory helpful. I strongly advise you to obtain good financial There are several local information Hubs across Surrey, advice about care costs in advance of making offering you the chance to speak with someone decisions. There is a wide range of reliable services in directly about your care and support options. They this directory that can help. I would also be interested are local centres that provide information and in hearing your feedback (see page 62), as I want to support to help people stay independent. Some areas ensure you get the best quality service possible when of the county offer a mobile Hub service, other areas you receive services from Surrey County Council. have accessible Hubs, based on the high street and open to everyone. Teams of experienced volunteers provide an information service including advice and Helen Atkinson signposting to services that may be of help. You Strategic Director Adult Social Care can also contact your local Age UK or Age Concern and Public Health organisations to discuss your options. Surrey County Council

Areas covered by this directory

Home care providers 29 Buckinghamhire North West Staines Care homes 73 SPELTHORNE Greater London Care homes with nursing 77 RUNNYMEDE Berkshire Addlestone Esher EPSOM SURREY HEATH ELMBRIDGE & North East Camberley EWELL Woking Care homes 79 WOKING REIGATE Care homes with nursing 83 & BANSTEAD GUILDFORD Oxted Guildford South West Reigate TANDRIDGE Kent Dorking Care homes 85 MOLE VALLEY Hampshire Care homes with nursing 87 Godalming

WAVERLEY South East East Sussex Care homes 89

Care homes with nursing 97 West Sussex

With so many providers to choose from, where do you start? www.carechoices.co.uk can help.

• search care providers quickly and easily • search by postcode/town and care type • Information on standards of care • links to the latest inspection reports • extra information, photos and direct website links for hundreds of providers • request a brochure • checklists to take with you when you visit developed by the publisher of this Directory Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.

6 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Your support, your choice

Our starting point

The Adult Social Care service at the county council and support to carers and young carers. is here to help people most in need of support and carers of all ages to help them remain safe, well and Our approach is person-centred, focusing on what independent in the communities where they live. has the biggest impact on your wellbeing and independence. Any support offered to you is likely We offer a range of services for residents, including to be co-ordinated by a range of professionals, information and advice, short-term assistance for as we work more closely together with health you to regain independence after an illness or partners and local agencies and networks to accident, assistance with care and support to those provide a ‘circle of support’ that is community- that are eligible and have more complex needs, based and focused on your needs.

This directory’s helpline

This directory’s free helpline provides an independent search by postcode or region for care homes, care information and help service encompassing care homes with nursing and home care providers that and accommodation. A personalised report can be meet your requirements across the country. generated for you, providing details of all home care providers, care homes or care homes with nursing Your search can then be saved and emailed to that meet your criteria. others. You can also view an electronic version of this directory on the site and have it read to you using One call to the freephone number 0800 389 2077 the ‘Browsealoud’ function. will enable the service to build a profile of exactly what type of care you’re looking for, while taking into Whatever your care needs, this directory, the Care account your personal needs and interests. Choices helpline and website will be able to point you in the best direction, however you would like The website, www.carechoices.co.uk allows you to care information presented.

Staying healthy

NHS Health Checks

Everyone is at some risk of developing heart disease, with vascular diseases, or have certain risk factors stroke, diabetes, kidney disease and some forms of such as high blood pressure or high cholesterol dementia. The good news is that these conditions treated by medication. can often be prevented. The NHS Health Check can help you by assessing your risk of developing these You will be invited for a Health Check and given health conditions and giving you advice on how to information on where this is available. At the check, reduce it. your risk of heart disease, stroke, kidney disease and diabetes will be assessed through some In Surrey, you are eligible for an NHS Health Check straightforward tests and standard questions about once every five years if you are between 40 and 74 your lifestyle and family medical history. You’ll be years old and you haven’t already been diagnosed offered personalised advice and support to help you

Visit www.carechoices.co.uk for further assistance with your search for care 7 NHS Health Checks continued lower that risk and stay healthy. five years. Small, long-lasting changes to your lifestyle can make a huge difference. That means you can If you are at ‘higher’ risk, you might be offered help take action early and greatly improve your chance of to take action, including losing weight or stopping a healthier and longer life. smoking, or you might be referred to your GP. See www.healthysurrey.org.uk/your-health/ It makes sense for all eligible people to have a health-checks for more information. routine NHS Health Check for these conditions every

Keeping active

It is important to keep active as you become older. and muscle-strengthening activity. For further details Some of the benefits of keeping active are: and examples of activity for the over 65s, please visit • a reduced risk of developing a life-threatening www.nhs.uk/Livewell/fitness/Pages/physical- condition; activity-guidelines-for-older-adults.aspx/ Local Surrey sports and activities aimed at those 50 and over • a greater likelihood of maintaining or reaching a can be found at www.activesurrey.com/over50s healthy weight; • a greater sense of wellbeing; and Preventing falls Older adults at risk of falls, such as people with weak • improved sleep and increased vitality. legs, poor balance and some medical conditions, To stay healthy or to improve health, older adults need should do exercises to improve balance and to do two types of physical activity each week: aerobic co-ordination at least twice a week.

Eating well

Eating well can help you improve your wellbeing • some meat, fish, eggs, beans and other non-dairy and manage your weight. It can reduce your risk of sources of protein – try to eat at least two portions developing diseases such as diabetes and coronary of fish a week, including a portion of oily fish; and heart disease. • just a small amount of foods and drinks that are Eating well over 60 high in fat or sugar. Your body changes as you get older, but a balanced diet will help you stay healthy and recover from For further information, visit www.nhs.uk/ episodes of illness quicker. Livewell/Goodfood/Pages/eatwell-plate.aspx

Whatever your age, it’s important to eat a healthy, balanced diet. This means you should try to eat:

• plenty of fruit and vegetables – aim for at least five portions of a variety of fruit and vegetables a day;

• plenty of bread, rice, potatoes, pasta and other starchy foods – choose wholegrain varieties if you can;

• some milk and dairy foods;

8 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Keeping healthy

Try to keep your weight at a healthy level. As you become older, if you’re overweight, you may find you are less mobile. This can affect your health and quality of life. Being overweight also increases your risk of diseases such as heart disease and diabetes and makes it difficult to manage them.

Being underweight isn’t healthy either and may be a sign that you’re not eating enough or that you’re unwell. Being underweight also increases your risk of osteoporosis.

If you’re worried about your weight, ask your GP to check it. They may refer you to a dietitian, who can advise you about changing what you eat to meet your current needs.

Be aware if you lose your appetite probably need to drink more than this. As we age, it’s natural to eat less or be less interested in food. This is partly because we’re not as active All non-alcoholic drinks count towards your daily as we used to be, and also because we lose some fluid intake, including tea and coffee. However, try muscle so our bodies burn fewer calories. to opt for healthy choices like water, milk and fruit juices. However, it’s important to get all the energy and nutrients that your body needs. If you don’t eat as Drinks that contain a lot of caffeine, such as strong much as you used to, eat smaller meals more often tea and coffee, might make your body produce more and make sure you supplement them with nutritious urine. If you mostly drink strong tea or coffee (or snacks, such as fruit, vegetables and wholegrain toast. other drinks that contain a lot of caffeine), make sure you also drink some water or other fluids that don’t Try to eat regularly, at least three times a day. If you contain caffeine. don’t feel like cooking from scratch, have a tinned, chilled or frozen ready-meal instead but don’t For more information, please visit www.nhs.uk/ forget to eat some fruit or vegetables as well. Frozen conditions/Dehydration/Pages/Introduction. vegetables can be as good as fresh and can be easily aspx cooked in the microwave. It’s a good idea to have

a store of foods in the freezer and cupboard in case you cannot go out. If cooking is difficult for you it might be worth considering using a Meals on Wheels

service, see page 15.

Thirst 4 Life *Incontinence pads *Mobility scooters *Rise Recliner chairs *Wheelchairs *Walkers Abilitystore *Bathing aids *Cosyfeet Shoes *special cushions *Toileting aids *Kitchen aids As we age our thirst sensation can be reduced, “Perfect*Acorn Stair lifts Mobility *Comfort & dressing solutions aids (Care home for visits independent & demonstration, delivery) life’’ meaning we may not feel thirsty, but it is important • Incontinence pads • Mobility scooters • Rise Recliner chairs Abilitystore • Wheelchairs • Walkers“Perfect •Mobility Bathing solutions aids • Cosyfeet for independent Shoes life “ to drink plenty of fluids. Aim to drink about 1.2 litres • Special Cushions • Toileting aids • Kitchen aids • Acorn Stair lifts 6 Beckley Parade Tel - 01372 450667 • Comfort & dressing aids (Care home visits & demonstration, delivery) (or about two and a half pints) of fluid every day Leatherhead Road Email - [email protected] Great Bookham , Surrey Web-www.abilitystore.co.uk to stop you getting dehydrated. This is about six 6 KT23Beckley 4RQ Parade, Tel - 01372 450667

Leatherhead Road, Great Bookham Email - [email protected] 200ml or eight 150ml glasses, cups or mugs. When Surrey KT23 4RQ Web - www.abilitystore.co.uk the weather is warm or when you are active, you’ll

Visit www.carechoices.co.uk for further assistance with your search for care 9

Alcohol: how much is too much?

In Surrey, it is estimated that more than a quarter results on-screen, plus some ideas for next steps, like of adults who drink alcohol drink above what are making a plan for cutting down or finding out where considered recommended levels. This means that to get a bit of support locally. they are putting themselves at risk of developing health conditions in the future due to their drinking. For more information, visit www.healthysurrey. In addition, surveys have shown that only 12-16% org.uk/your-health/alcohol of Surrey adults are aware of the recommended guidelines for safe drinking. Don’t Bottle It Up is your one-stop-shop for advice, information and support If you are concerned about your own or someone about alcohol – from binge drinking and hangovers, else’s drinking, you can speak to: to getting support and cutting down. • Surrey Drug and Alcohol Care 24/7 confidential helpline on 0808 802 5000 (free from mobiles and Complete the Don’t Bottle It Up alcohol test today in landlines); or just two minutes at www.dontbottleitup.org.uk It’s quick, easy and confidential. You will be able to see if • your GP or local support organisations, such as your drinking is risky and you’ll receive personalised Alcoholics Anonymous.

Health advice for people with learning disabilities

If you care for someone with learning disabilities, you you support the person you care for with leading a may wish to visit www.nhs.uk/Livewell/Disability/ healthy lifestyle. Also visit the health section of Pages/weight-management-learning-disabilities. www.surreypb.org.uk aspx which provides information and advice to help

Leaving hospital

We work closely with hospitals to ensure that patients organisations who can help with a variety of services, are discharged safely and, where possible, are able such as laundry and domestic cleaning or sitting to return to home life as quickly as possible. We have services. Carers will also be offered an assessment staff available to help with information and advice and may need advice and support. The hospital seven days a week in Surrey’s acute hospitals. Details social care team is available to discuss any issues and on how to contact them are available on the wards. provide details of carers’ support groups.

No matter what hospital you are in, you can request an assessment of your needs to help you stay independent and confident when you return home.

Others may approach the hospital social care team on your behalf, with your agreement, to request an assessment.

If you already have a social care service in place, we will make an assessment of any other needs you may have after your stay in hospital.

We can also introduce you to local voluntary

10 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Reablement service

Our reablement service helps you to recover The team of reablement assistants operates between after illness or injury and maximises your level of 7.00am and 10.00pm Monday to Friday and 8.00am independence at home. Our team of specially and 10.00pm on weekends and bank holidays. trained staff will assess your needs in the short-term to maintain independence in your own home and monitor your road to recovery on an ongoing basis. The service is available to people who would benefit from regaining skills, or who have had a period of poor health and require confidence-building to maintain daily living skills.

NHS Continuing Healthcare

Continuing care is care provided over an extended social care practitioner will be able to give you more period of time, to a person aged 18 or over, to meet information about NHS Continuing Healthcare. They physical or mental health needs that have arisen as a will work with you to complete an NHS Continuing result of disability, accident or illness. A person who Healthcare screening checklist, from which a referral needs continuing care may receive services from the for assessment can be made if you are entitled to it. local authority or from the NHS. Your GP or community nursing service may be able to give you advice or make a referral with you if you NHS Continuing Healthcare is a package of are not currently receiving support from us. continuing care that is arranged and funded solely by the NHS. This is free of charge, wherever it is Further information can be obtained from: delivered. NHS Continuing Healthcare support may be provided in a care home or care home with NHS Continuing Healthcare Team nursing, or in a person’s own home. Surrey Downs Clinical Commissioning Group Cedar Court, People eligible for NHS Continuing Healthcare Guildford Road, funding will have been assessed by health and social Leatherhead KT22 9AE care to have a primary health need and are likely Tel: 01372 201700 to have complex medical needs and substantial or Web: www.surreydownsccg.nhs.uk/ intense ongoing care needs. your-health/our-services/nhs-continuing- healthcare National guidance says that the assessment for NHS Adult Social Care Continuing Care Team Continuing Healthcare should be person-centred. Surrey County Council This means that the person being assessed should be Fairmount House, fully involved in the assessment process. They should Bull Hill, be kept informed and have their views about their Leatherhead KT22 7AH own needs and support taken into account. Carers Tel: 01737 737322 should also be consulted where appropriate. It’s a Email: [email protected] good idea for carers to make it clear that they would like to participate fully in the assessment process. Beacon Free and independent NHS Continuing A decision about eligibility should usually be made Healthcare advice. within 28 days of a referral for assessment being Tel: 0345 548 0300 made to the NHS Clinical Commissioning Group. Web: www.beaconchc.co.uk If you are already receiving support from us, your

Visit www.carechoices.co.uk for further assistance with your search for care 11 ALSO FROM THE PUBLISHER OF THIS CARE DIRECTORY

THE HANDBOOK FOR RELATIVES

YOUR COMPANION THROUGH THE EMOTIONAL AND PRACTICAL ASPECTS OF CHOOSING AND FUNDING CARE FOR AN AGEING RELATIVE.

We understand how confusing and emotionally taxing arranging care services for a loved one can be. A Care Directory can only take you so far on this journey so we have published a further information guide, Care Select.

HOW WILL I D IT? KNO OR W FF WE AFFO WH A CAN RD IT IC E ? H W ? ? WHA T N E IONS T IF M HO O A IC PT UM W C C O O CHO W H H RE TO OSE? DO O C A ICH E IL O G C H W S L S ? W NS? W H N E N E TIO HA A ’ I E E O H W OP T I T T K ? T O E F M N R R R E TH IF A W G E N A AR E C U G O W K C AT A M I H A R H R R W E I E E D M A A H W O E T H L ICE? O A W T ’ T T O H P E T L H O E K N I W T ? H I A E ? C S F I E S G W O N E H W R E HOOS I N C E N C M E K A C ? I ’ T I O L T W O T S H L U O A W H W T O ? A R H C

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TO CLAIM YOUR FREE COPY OF CARE SELECT (USUALLY £9.95), JUST CALL OUR HELPLINE 0800 389 2077*

WWW.CARESELECT.CO.UK

*While stocks last Staying at home ALSO FROM THE PUBLISHER OF THIS CARE DIRECTORY Community alarms and Telecare

We are committed to helping people live independently and remain safely at home for longer through the use of appropriate equipment.

Telecare can allow you to remain independent, THE HANDBOOK FOR RELATIVES while relatives and carers are reassured, safe in the knowledge that should an incident occur, they YOUR COMPANION THROUGH THE EMOTIONAL AND PRACTICAL ASPECTS will know about it. Some devices can also help OF CHOOSING AND FUNDING CARE FOR AN AGEING RELATIVE. people with dementia, or to monitor particular health conditions and reduce the need for hospital We understand how confusing and emotionally taxing arranging care services admission. for a loved one can be. A Care Directory can only take you so far on this journey so we have published a further information guide, Care Select. How does the technology work? Both community alarms and Telecare use an alarm in your area via the ‘Contact Us’ page on the Surrey unit which is connected to your telephone line and Telecare website at www.surreytelecare.com or by HOW WILL I D IT? KNO OR W is linked to a call monitoring centre. contacting: FF WE AFFO WH A CAN RD IT IC E ? H W ? ? WHA T N E IONS T IF M HO O A IC PT UM W C When an alert is raised, the unit automatically Elmbridge Borough Council, Community Alarms C O O CHO W H H RE TO OSE? DO O C A ICH E IL O dials the call centre, where your details appear Tel: 01372 474560 G C H W S L S ? W NS? W H N E N E TIO HA A ’ I E E O H W OP T I T T K ? on the computer system and one of the friendly, Email: [email protected] T O E F M N R R R E TH IF A W G E N A AR E C U G O W K C AT A M I H fully-trained operators will arrange the most A R H R R W E I E E D M A A H W O E T H L ICE? O A W T ’ T T O H P E appropriate assistance. Once the call connects to Epsom and Ewell Borough Council Community T L H O E K N I W T ? H I A E ? C S F I E S G W O N E H W R E HOOS I C E N C M the monitoring centre, they know that you need Alarm Team E C N ’ K A I O ? IL T T H W O T S L H U O A W T O W R ? A H C T M Tel: 01372 732000 D A I E assistance and will get help to you, even if they can’t O H C A G M I H W K O H C I H N H R W ? A D M N E

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O ? I E C the pendant, and so there are many more options, [email protected] depending on your needs. Some sensors can detect falls, inactivity, fires, flooding, bed or chair Runnymede Borough Council, Careline Services occupancy, gas and extreme temperatures in the Tel: 01932 425865 TO CLAIM YOUR FREE COPY OF CARE SELECT (USUALLY £9.95), home. Email: [email protected] JUST CALL OUR HELPLINE 0800 389 2077* Each district and borough council operates a Spelthorne Borough Council, Spelthorne WWW.CARESELECT.CO.UK community alarm and Telecare service. All the Personal Alarm Network (SPAN) local teams will be very happy to talk through their Tel: 01784 444277 services with you. You can get in touch with the one Email: [email protected]

*While stocks last Visit www.carechoices.co.uk for further assistance with your search for care 13 Community alarms and Telecare continued

Surrey Heath Borough Council, Community If you are in any doubt about who to call, or just Alarm Helpline want some more information, you can call Surrey Tel: 01276 707659 Telecare’s freephone number 0800 195 6035 or Email: [email protected] send a text to 07976 843825. Tandridge District Council, Community Alarm Service Tel: 01883 716636 Email: [email protected]

Waverley Borough Council, Waverley Careline Tel: 01483 523535 Email: [email protected]

Woking Borough Council, Woking Careline Tel: 01483 743647 Email: [email protected]

Online equipment assessment tool

This is an online assessment tool that enables you than simply offering generic advice. It can be to self-assess for equipment that could support completed by the person requiring the equipment you to live independently for longer at home, e.g. or by somebody else on their behalf, and can raised toilet seats, bath boards, tap turners, etc. be done at home or using computers in local information hubs, libraries, or health sites. It is a highly useful tool for people who are not eligible for social care support or who prefer to Staff at these sites may be able to assist with purchase their own equipment privately. completion of the assessment.

It is a professional assessment that matches Web: www.equip-yourself-surrey.org.uk equipment to an individual’s requirements, rather

Centres for the Community

If you are a resident in Surrey, you could go to one of These centres offer a wide range of services and your local centres to meet new people and try out activities, from hairdressing, art and bridge to different sorts of activities that you might not be able computer classes for all levels. They also offer to do at home. reasonably priced refreshments, meals and snacks.

You will find a Centre for the Community in all of the Wellbeing Centres have been established in boroughs and district council areas across Surrey. nine Surrey borough and district council areas. In the majority of cases, centres are run directly by Wellbeing Centres support early diagnosis of your local borough or district council but, in a couple dementia and provide information and advice. of areas, they are run by voluntary organisations, In addition, a range of Telecare equipment is so please contact your local council for further available so you can see how it might assist you in information. the home.

14 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Centres for the Community continued

If you would like further information about services, facilities, new activities happening at your local centre or Wellbeing Centres, please contact your local borough and district council or visit www.surreyinformationpoint.org.uk for details.

Meals services

If you are finding cooking meals or heating pre- Reigate and Banstead Borough Council cooked meals a challenge, you might benefit from Currently there is no meals on wheels delivery in a hot lunchtime meal delivered directly to you on Reigate and Banstead except for Horley where meals a daily basis by volunteers or paid staff. Some of are delivered by Tandridge District Council. the boroughs and district councils are also able to Tel: 01883 347230 provide a tea service, which includes a sandwich, Email: [email protected] cake and fruit (or similar) delivered at the same time as your lunchtime hot meal. This service also Runnymede Borough Council provides a daily check on all customers. Meals on Tel: 01932 425010 Wheels can be provided for specific days of the Email: [email protected] week to fit in with, for example, visits to a centre and can be for a short period following a stay in Spelthorne Borough Council hospital. Tel: 01784 444265 Email: [email protected] For more details on the community support services available locally and the referral process, please Surrey Heath Borough Council contact your local council. Centres for Retired People Tel: 01276 707660 Elmbridge Borough Council Email: [email protected] (Also residents of Leatherhead, Great Bookham and Fetcham.) Surrey Heath Borough Council Community Meals Tel: 01372 474552 Service Email: [email protected] Tel: 01276 707660 Email: [email protected] Epsom and Ewell Borough Council (Also residents of Ashstead.) Tandridge District Council Tel: 01372 732421 Tel: 01883 347230 Email: [email protected] Email: [email protected] or [email protected] Guildford Borough Council Tel: 01483 503010 Waverley Borough Council Email: [email protected] Tel: 01252 727280 Email: [email protected] Mole Valley District Council Residents of Leatherhead, Great Bookham and Woking Borough Council Fetcham should contact Elmbridge Borough Council. Tel: 01483 770777 Residents of Ashtead should contact Epsom and Email: [email protected] or Ewell. [email protected]

Visit www.carechoices.co.uk for further assistance with your search for care 15 Maintaining your home and caring for the environment

Having a warm and weatherproof home is an important part of staying well and maintaining your Runnymede independence. If you feel your home is getting too Runnymede Care and Repair much to cope with, there may be practical and Tel: 01932 425880 financial help to make repairs, improvements or Email: [email protected] adaptations. Your local Home Improvement Agency Web: www.runnymede.gov.uk/CareRepair service may help. Spelthorne Spelthorne Home Improvement Agency – A2 You can also contact Action Surrey, which works Dominion in partnership with your local district and borough Tel: 0208 825 1759 council to find out about the grants and loans which may be available nationally and locally to fit Surrey Heath insulation, clear lofts and replace boilers: Homelink – Woking Tel: 01483 743668 Action Surrey Tel: 0800 783 2503 Tandridge Email: [email protected] Tandridge Care and Repair Web: www.actionsurrey.org Tel: 01883 722000 Waverley Elmbridge Guildford and Waverley Care and Repair Elmbridge Care and Repair Tel: 01483 444302 Tel: 01372 474645 Email: [email protected] Woking Homelink – Woking Epsom and Ewell Home Improvement Agency Tel: 01483 743668 Tel: 01372 732000 Email: [email protected] Email: [email protected]

Guildford Guildford and Waverley Care and Repair Tel: 01483 444360

Reigate, Banstead and Mole Valley Independent Home Solutions – Reigate, Banstead and Mole Valley Tel: 01737 845630 Email: [email protected]

Support, information and advice

We provide a range of support and services information for people whose needs require them to that provide advice, information and support to consider care home placements. enable people to remain in the community as independently as possible. This can help individuals maintain their quality of life. We take pride in Call the Adult Social Care Helpline on 0300 200 1005. supporting carers and can also provide advice and

16 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Making life easier at home In the living room

Plug with handle

Easi-reach

B N O R Y

Chair raisers

WHAT IS DIFFICULT? SIMPLE SOLUTIONS COMPLEX SOLUTIONS GETTING IN/OUT OF • Block of foam in chair base • Buy an electric riser chair CHAIRS • Buy ready-made chair raisers • Buy a chair at the right height • Take regular, gentle exercise

OPENING/CLOSING • Move furniture out of the way • Install environmental controls or air- WINDOWS • Install/purchase a fan conditioning • Buy a tool to open/close windows • Install new windows

CONTROLLING THE • Change the switches for ease of use • Move the heating controls HEATING • Fit a timer switch • Install new or additional heating system • Purchase a standalone heater

KEEPING WARM • Use a trolley to transport the fuel for • Insulate your house your fire • Swap to a cheaper heating system • Replace the fire with a heater • Change to a simpler heating system • Apply for a winter fuel payment

TURNING LIGHTS • Install a light switch toggle • Move the light switches ON/OFF • Purchase a socket extension • Replace the light switches • Purchase handi-plugs • Install environmental controls

WATCHING TV • Use subtitles • Request an assessment for a hearing aid • Purchase wireless headphones • Install a room loop

Organisations that can help with equipment and sensors: Adult Social Care Helpline: Tel: 0300 200 1005 Surrey Telecare: Tel: 0800 195 6035, SMS: 07976 843825, Web: www.surreytelecare.com Surrey Information Point provides accessible information and support to individuals, carers and their families that is reliable, relevant, local and personalised. Web: www.surreyinformationpoint.org.uk Local borough and district councils across Surrey can advise about home adaptations.

Visit www.carechoices.co.uk for further assistance with your search for care 17 Making life easier at home continued In the bedroom

Pillow raisers Easy grip scissors

M T W T F S S

Bed raisers Pill dispenser

WHAT IS DIFFICULT? SIMPLE SOLUTIONS COMPLEX SOLUTIONS GETTING IN AND OUT • Learn new ways of moving safely • Use a transfer board OF BED • Purchase a leg lifter • Buy an electric adjustable bed • Raise the bed • Install a hospital bed • Fit grab rails • Use a hoist

SITTING UP IN BED, • Change to less heavy bedding • Buy a bed cradle/bed ladder TURNING OR ROLLING • Learn new ways of moving safely • Use a bed lever OVER • Purchase a pillow raiser • Buy a specialised mattress • Change the mattress • Install a drop-down rail • Install an over-bed pole KEEPING WARM IN • Buy a heavier duvet • Buy an electric blanket BED • Buy thermal clothing (make sure it’s tested regularly)

GETTING DRESSED • Learn new ways of dressing • Consider home support • Buy alternative/adaptive clothing • Buy simple gadgets: long-handled shoe horn; dressing stick; button hook

CUTTING YOUR NAILS • Buy easy grip scissors • See a podiatrist

TAKING YOUR TABLETS • Ask for an easy-open bottle • Get an automatic pill dispenser • Keep a note of when you take a tablet • Ask someone to prompt you • Get a pill dispenser READING THE TIME • Buy a clock with large numbers • Buy a clock that ‘speaks’

18 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Making life easier at home continued In the kitchen

Teapot tipper Large handled cutlery 5

Pan handle holder Liquid level indicator

Perching stool Chopping board with spikes WHAT IS DIFFICULT? SIMPLE SOLUTIONS COMPLEX SOLUTIONS REACHING INTO • Rearrange your cupboards/surfaces • Alter the spring in the doors CUPBOARDS • Buy an Easi-Reacher or Handi-Reacher • Lower or raise the cupboards

USING TAPS AND • Fit tap turners • Change switches SWITCHES • Purchase Handi-Plugs • Raise or reposition taps • Fit lever taps or new taps • Alter the kitchen

PREPARING/COOKING • Sit at a table • Use a food processor FOOD • Consider kitchen gadgets including: • Purchase a perching/high stool knife with a thick handle; chopping • Buy a trolley board with spikes; pan handle holder; • Raise/lower work surface teapot tipper; lid gripper • Make space under worktop for your knees when sitting

MOVING AROUND • Re-organise the furniture • Review mobility equipment KITCHEN • Adapt the kitchen

EATING AND • Use large handled cutlery • Buy a trolley DRINKING • Use a non-slip mat • Consider home support for meal • Use a lightweight cup/mug times • Use a cup with two handles

LAUNDRY/IRONING • Install a wall-fixed ironing board • Raise/lower washing machine

Visit www.carechoices.co.uk for further assistance with your search for care 19 Making life easier at home continued In the bathroom

Shower board Grab rail 5

Toilet seat and Tap turners support frame

Long-handled sponges Raised toilet seat

WHAT IS DIFFICULT? SIMPLE SOLUTIONS COMPLEX SOLUTIONS WASHING HANDS, • Install tap turners • Install lever taps or new taps FACE AND BODY • Buy a long-handled sponge • Purchase a stool • Purchase a flannel strap • Raise or lower basin • Consider home support

HAVING A BATH • Purchase a non-slip mat • Install a bath lift • Buy a long-handled sponge • Use a hoist • Use a half-step • Replace the bath with a shower • Install grab rails • Convert to a wet room • Use a bath board or bath seat • Consider home support

DRYING YOURSELF • Use a non-slip mat • Change the floor covering • Purchase a towelling gown • Purchase a hot air body dryer

USING THE TOILET • Install a raised toilet seat • Review mobility equipment • Use a combined toilet seat and • Consider home support support frame • Install a flush lever extension

CLEANING TEETH • Purchase a toothbrush gripper • Buy an electric toothbrush • Use a stool

HAVING A SHOWER • Have a strip wash • Use a shower board • Use non-slip mats • Use a shower chair or stool • Purchase a half-step • Replace shower controls • Consider home support

20 This Directory’s helpline 0800 389 2077 – assistance with finding care and support rest assured we care limited independent living in your own home

Live-in Care in the comfort of your own home Rest Assured we care Ltd, established in 2002 is a specialist live-in care agency offering a real alternative to a nursing home. We aim to help you maintain your independence and quality of life in your familiar home environment.

What we offer: • Companionship • Help with personal care, washing and dressing • Experienced, well-trained carers • Assisting with mobility • Cooking wholesome and nutritious meals • Shopping, light house work, laundry • Someone to accompany you on outings • Someone to drive your car • Support of a friendly professional care team

Our care workers are of the highest standard and are fully trained, referenced, police checked (DBS), fully supported and selected for their caring nature and practical abilities.

T: 01483 481000 F: 01483 489888 E: [email protected] W: www.restassured-wecare.com

Some examples of the care we can provide: • Respite Care • Convalescence • Personal Care • Companionship • Dementia Care • Medication Reminders • End of life care • Palliative care • Meal Preparation • Domestic Assistance and more For further information please call our team: 01483 420052 or visit our website: www.curadomi.co.uk We can arrange a visit to establish your care needs without charge or obligation.

Visit www.carechoices.co.uk for further assistance with your search for care 21 Care Choices Amends.pdf 1 16/02/2015 15:52

CARE VISITS AT HOME & LIVE-IN CARE Caring for your lifestyle

Care Visits

With visit times ranging from 15 minutes right up to 24 hour-a-day Live-In Care, you benefit from as much or as little care as you require.

C We offer everything M from personal care to Y shopping, cleaning or CM social visits. In fact MY everything you need to CY stay in the comfort of CMY your own home.

Live-In Care

This provides a realistic alternative to residential care when flexible, full-time support is needed. Our service is tailored so that you, or your loved ones, can continue to enjoy an independent lifestyle in the comfort of your own home.

Please call to arrange a free visit Elmbridge & Runnymede (01932) 567593 from a friendly member of our team Epsom & Kingston (01372) 822875 to discuss your care needs. Guildford & Waverley (01483) 761000 Reigate (01737) 247111 Visit us www.bluebirdcare.co.uk Rushmoor & Surrey Heath (01276) 683577 Care Choices Amends.pdf 1 16/02/2015 15:52

Home care

Carefully chosen home care, with a good quality that can enable them to stay in their own home. CARE VISITS AT HOME provider, is an excellent way to retain your freedom Some agencies will provide live-in care, where a care and independence, whilst getting the help you need worker will stay with you at home to support you & LIVE-IN CARE to stay happy and safe. It can offer the opportunity to throughout the day and night. stay at home, in your own familiar surroundings, and Caring for your lifestyle to retain a quality of life you might have feared lost. Finding the right support The Care Quality Commission is responsible for Why choose home care? regulating all care providers in England and Care Visits Reasons for choosing home care can vary. checking that any care provided meets essential Sometimes after a stay in hospital, you might find standards of quality and safety. See page 61 or visit you need some help whilst you recuperate. Others www.cqc.org.uk for more information. With visit times ranging can find that a long-term condition or disability from 15 minutes right up to means they can no longer cope and they need a There is also a professional body, the United 24 hour-a-day Live-In Care, little bit of help. Kingdom Homecare Association (UKHCA), which you benefit from as much or as little care as you requires its members to comply with a code of require. How you access that home care can also vary. If practice. This code includes a commitment to treat you feel you need support after a stay in hospital, customers with dignity and respect and operate someone may carry out an assessment of your at a level above the legal minimum required in situation. You and your family will be fully involved in legislation. Use its directory to find services operating choosing what will suit you best. in your area by visiting www.ukhca.co.uk/findcare/ C We offer everything You can also find services in your area using the M from personal care to Alternatively, you or those close to you might listings in this directory, starting on page 29. Y shopping, cleaning or notice changes in your ability to manage the day- CM social visits. In fact to-day things you normally cope with easily, like Social care regulations do not apply to cleaners, MY everything you need to preparing meals or looking after yourself properly. If handymen or gardeners. However, some home care CY stay in the comfort of this happens, a local care service is a good first step agencies are increasingly providing staff who can CMY your own home. towards finding help. help meet these needs too. K

Councils have a duty to carry out a needs assessment The benefits of using a regulated agency include: Live-In Care for anyone who might need support, which will • assessing your care needs and tailoring a plan to equip you with information that will be invaluable in meet those needs; This provides a realistic finding the right help. alternative to residential • advertising, interviewing and screening suitability care when flexible, full-time of workers; How home care can help you support is needed. Our The level of home care provided can be tailored to • arranging necessary insurance cover; service is tailored so that meet your needs – from a visit once a day to a much you, or your loved ones, • providing training and development for care greater amount of help. Home care agencies can help can continue to enjoy an workers; with personal care such as washing and dressing. independent lifestyle in the • managing workers’ pay, including compliance with comfort of your own home. the National Minimum Wage; Even those with quite significant and debilitating medical needs can get a level of skilled personal care • managing employment relationships, including sickness, absence and disciplinary matters; and • managing health and safety issues. Please call to arrange a free visit Elmbridge & Runnymede (01932) 567593 from a friendly member of our team Epsom & Kingston (01372) 822875 You might decide that you want to employ a to discuss your care needs. Guildford & Waverley (01483) 761000 personal assistant to provide your care privately or Reigate (01737) 247111 have a member of your family who can provide the Visit us www.bluebirdcare.co.uk Rushmoor & Surrey Heath (01276) 683577 level of care you need. Visit www.carechoices.co.uk for further assistance with your search for care 23 Heartfelt care in your home

From 30 minutes support each week to full time live-in care At Trinity we pride ourselves on delivering a personal, tailored service to each and every one of our clients. We take time to understand each individual’s needs, routine, preferences and favourite activities, enabling you to live life in your own comfortable and familiar surroundings.

Hourly Care at Home is an ideal Live-in Care is an excellent alternative to service if you want a little support residential care for anyone who requires during the day, evening or night. one-to-one full time care in their home.

“I can never thank you enough as, without your care and professionalism, my parents would not be able to spend their remaining days in their own home.” L Townsend, Surrey

Now Covering: Worcester Park | Epsom | Guildford | Woking | Surrey

Please call our award winning team today on 01483 610204 to discuss your needs. The home of expert advice www.trinityhomecare.co.uk

Trinity Care at Home trading as Trinity Homecare is registered in England and Wales with company number 07081393. We are regulated by the Care Quality Commission. Home care agency checklist © 2016 Care Choices Ltd

Agency 1 Fees per week Quality rating* £ Agency 2 £ Agency 3 £

We suggest that you have paper with you when speaking with home care agencies so you can make notes. Heartfelt About the agency Accommodating your needs care in How long has the agency been Can the agency accommodate your operating? needs if they increase? Ask about the your home process for this. How long are staff allocated per visit? Does the agency have a training Can you contact the agency in an scheme in place? emergency or outside office hours? Are all staff trained to a certain level? Does the agency have experience From 30 minutes support each week to full time live-in care At Trinity we pride ourselves on delivering a personal, tailored service to each with your specific needs? Are staff able to help with administering medication if required? and every one of our clients. We take time to understand each individual’s Staff needs, routine, preferences and favourite activities, enabling you to live life in Is there a way for staff to communicate with each other about the support they Are you likely to be visited by different your own comfortable and familiar surroundings. provide when they visit you? How? staff each day? Hourly Care at Home is an ideal Live-in Care is an excellent alternative to Are all staff checked with the Regulation service if you want a little support residential care for anyone who requires Disclosure and Barring Service? Can you see the agency’s contract terms? during the day, evening or night. one-to-one full time care in their home. Will you be notified in advance if your care worker is on holiday or sick? Can you lodge a complaint easily?

Are staff matched to you specifically, Are complaints dealt with quickly? “I can never thank you enough based on your needs and preferences? as, without your care and Will your support plan be reviewed at Can you meet your care worker(s) professionalism, my parents regular intervals? before they start? would not be able to spend their Can you see a copy of the agency’s remaining days in their own home.” Does the agency have both male and CQC registration certificate and female staff? quality rating? L Townsend, Surrey Notes

Now Covering: Worcester Park | Epsom | Guildford | Woking | Surrey

Please call our award winning team today on 01483 610204 to discuss your needs. The home of expert advice www.trinityhomecare.co.uk

Trinity Care at Home trading as Trinity Homecare is registered in England and Wales with company number 07081393. We are regulated *See page 61. by the Care Quality Commission. Visit www.carechoices.co.uk for further assistance with your search for care 25 Paying for care in your home

Most people who receive care or support services Leaflets and further information on how charges funded by us are asked to complete a financial are calculated in Surrey can be found on assessment which works out whether you can afford www.surreycc.gov.uk to make a contribution towards the cost of care. Most people are offered a personal budget, which allows you Other ways to fund your care and support to be in control of who provides support and when If you do not qualify for financial assistance from that support is provided. Your personal budget can be us, there are various ways in which you could paid to you or somebody acting on your behalf to allow consider paying for care and support. It is important you to make your own arrangements. Alternatively, we that you seek independent financial advice when can offer to make arrangements on your behalf. considering other funding options. See page 59 for more information on seeking financial advice. Figures Councils provide upfront information on how much mentioned here may change over the lifetime of this you can expect to pay and how charges are worked directory. out. This information must be made available when a needs assessment is carried out, and written Non-means-tested care and support confirmation of how the charge has been calculated Care provided by the NHS is free; for example, must be provided after a financial assessment. services provided by a community or district nurse. Intermediate care, sometimes known as ‘reablement’, People with more than £24,500 in savings or capital is also free, see page 11 for more information. have to pay the full cost. The value of the home you Some people do not have to pay towards care live in is not counted when working out charges for services. For example, aftercare services provided non-residential care. If you have more than £24,500 under section 117 of the Mental Health Act are free you should tell us when your savings fall below this of charge. amount. If you are in need of care or support you may be We calculate charges in accordance with our charging eligible to claim Attendance Allowance (AA) or policy. This ensures you are only required to pay what Personal Independence Payments (PIP). AA and you can afford, taking into account capital, income PIP are non-means-tested benefits. This means and expenditure. The assessment looks at how much that when you apply for this type of benefit your money you have coming in, gives an allowance (set financial circumstances are not taken into account. by the Government) for everyday living expenses and Provided you have the need for care and support makes allowance for disability-related expenditure. you can apply to receive AA or PIP regardless Disability-related expenditure is the extra amount you of how much income or capital you have. AA is spend as a result of your disability or illness. We can payable to people over the age of 65 and PIP to help you to identify these costs. We will also carry out those aged 16 to 64. There are different rates that a full benefit check and, if you want us to, assist you can be awarded, dependent on the level and type with claiming your full entitlement. of help you need.

With so many providers to choose from, where do you start? www.carechoices.co.uk can help.

26 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Planning For Long Term Care Fees? Speak to a specialist who can guide you through the With prudent planning care fees do not need maze of red tape to be a problem

We look to provide you with:

• A guaranteed income for life

• The ability to live in the home of your choice

• No fear that your money will run out

• The provision for rising care costs

• Peace of mind for you and your family Please call 01344 636374 or Please call 01344 636374 or 01180118 98217109821710 to to speak speak to to our specialist specialist advisor advisor DanielDaniel KasaskaKasaska or or visit visit our our Please send send me me information information about about websitewebsite: www.pil.uk.com www.pil.uk.com for Protection && InvestmentInvestment Ltd Ltd and and the the formore more information. information. If If you you services it it provides provides for for Long Long Term Term Care Planning preferprefer you you can can email email Care Planning [email protected], or simply [email protected], or simply NameName...... cut out and return the attached coupon. cut out and return the attached AddressAddress...... coupon......

......

PostcodePostcode......

Protection & Investment Ltd Tel NumberNumber...... an Independent Financial Adviser that understands the needs of elderly people Return to:to: Protection && InvestmentInvestment Ltd Ltd Authorised and Regulated by the Financial Conduct Authority Index House,House, St. St. George’s George’s Lane, Lane, Registered address Chandlers House, Ganders Business Ascot, Berkshire Berkshire SL5 SL5 7ET 7ET Park, Kingsley, GU35 9LU Authorised and Regulated by the Financial Conduct Authority

Daniel Kasaska is a Master Practitioner of Symponia and Accredited Member of The Society of Later Life Advisers (SOLLA) Care and Support at Home

• We cover Byfleet, Chertsey, Farnham, Godalming, Guildford, Woking and surrounding areas. • A friendly, flexible service with help available from a ½ hour per week to 24 hour live-in care. • A family run business who were fully compliant at our last inspection by the Care Quality Commission. • Trustworthy, caring, professional staff, fully trained and referenced with Criminal Records clearance. • We can offer you support with: personal care, bathing, companionship and accompanying to appointments, simple cooking, shopping, medication management and light domestic duties. • Trustworthy, compassionate and reliable individuals always welcome to join our friendly team. Experience not essential as full training is provided.

For further information, or to arrange a free no obligation meeting in your home, please call 01483 797950 or visit our website www.astoragency.co.uk

Live-in Care from £695 per week A happy alternative to a care home We offer cover whilst your family • or carer takes a holiday Recuperation and rehabilitation • following a hospital stay All aspects of personal care, • medication and meal preparation Dementia care, disability, chronic • and critical conditions Contact us End of life care today – and • The alternative to Care Home admission. see how we can Live-in Care enables anyone with care needs to make a difference continue living in their own home with a in your loved round-the-clock care worker. one’s life Telephone: The people who r 01737 354821 eally care E: [email protected] Regulated by the 08000 121 247 | www.liveincare.info www.aspenliveincare.co.uk Guildford 01483 256 963

28 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Home care providers Advertisers are highlighted ABLETRUST CARE AMILY HOMECARE Caterham Walton On Thames Tel: 01883 330321 OP D PD MH SI YA Tel: 01932 259613 OP PD LDA MH YA AD

ABSOLUTE CARE SERVICES (EPSOM) ANGEL HEART HOME CARE LTD Epsom Camberley Advert page 30 Tel: 01372 832222 OP D PD LDA MH SI YA AD Tel: 01276 804421 OP D PD MH SI

ADVANTAGE NURSING AGENCY LTD ANGEL TOUCH CARE AGENCY Reigate Farnham Tel: 01737 213855 OP D PD SI YA Tel: 01252 781078 OP D PD

AGE UK RUNNYMEDE AND SPELTHORNE ARK HOME HEALTHCARE LEATHERHEAD Chertsey Advert page 32 Leatherhead Tel: 01784 444200 OP Tel: 0208 783 9910 OP D PD LDA MH SI YA AD

AGINCARE UK SURREY ARUNDEL HOUSE Woking Advert page 28 Banstead Tel: 01483 256963 OP D PD LDA MH SI YA Tel: 01737 737290 LDA YA ASHCROFT CARE SERVICES AIMS HOMECARE DOMICILIARY SERVICES Epsom Horley Tel: 01372 720908 OP D PD LDA MH SI YA Tel: 01293 826200 OP PD LDA MH YA ASHFORD CARE AGENCY ALBURYCARE LTD Ashford Guildford Tel: 01784 256358 OP D PD MH SI YA Tel: 01483 451861 OP D PD MH SI ASHLONG HOUSE ALFA HOUSE DOMICILIARY CARE Walton-on-Thames Dormansland Tel: 01932 253321 OP D PD LDA MH AD Tel: 01342 837213 OP PD LDA MH SI YA AD ALL ABOUT CARE ASPEN LIVE IN CARE SERVICES LTD Guildford Banstead Advert page 28 Tel: 01483 503944 OP D PD Tel: 01737 354821 OP D PD SI YA ALLIED HEALTHCARE GUILDFORD ASSIST HOME CARE Guildford Dorking Advert page 30 Tel: 01483 573853 OP YA Tel: 01306 710900 OP D PD LDA MH SI YA AD ALMOST FAMILY LTD ASSURED CARE SURREY LTD Newdigate Walton-on-Thames Tel: 0845 034 1134 OP D PD LDA SI YA Tel: 01932 224858 OP D PD MH SI YA ALPENBEST SOUTH ASTOR CARE AND NURSING AGENCY Walton-on-Thames Advert page 32 Woking Advert page 28 Tel: 01932 255000 OP Tel: 01483 797950 OP D PD LDA MH SI YA AD AMAZING ANGELS HOMECARE AUSTIN PLACE Caterham Weybridge Tel: 01883 346333 OP D PD MH SI YA Tel: 01932 237900 OP D PD SI YA

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs

Visit www.carechoices.co.uk for further assistance with your search for care 29 Personal Care Complex Care Holiday Care Rapid response Care Live-in Care Social & Specialised Care Palliative Care

Quatro House, Lyon Way, Frimley Road, Surrey GU16 7ER T: 01276 804421 E: [email protected] www.angelhearthomecare.co.uk

“Knowing that mum is being looked after safely in her own home is a great reassurance to me and our family”

01306 710900 www.assisthomecare.co.uk

30 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Home care providers continued Advertisers are highlighted

BEECHWOOD COURT BRAMLEY HOUSE EXTENDED CARE Sunbury-on-Thames Dorking Tel: 01932 782625 OP D PD LDA MH SI YA AD Tel: 01306 740003 OP D PD SI

BELGRAVIA NURSING AND CARE BRIGHTER CARE Leatherhead Thames Ditton Tel: 0207 870 9531 OP D PD LDA MH SI YA AD Tel: 01483 223191 OP D PD SI BRITANNIA HOMECARE LTD BELLS PIECE SUPPORTED LIVING SERVICE Horley Farnham Tel: 01293 823825 OP D PD LDA MH SI YA AD Tel: 01252 715138 LDA YA BS24 LTD BERKELEY HOME HEALTH LTD Camberley Walton On Thames Advert page 40 Tel: 0845 519 9255 OP D PD SI YA Tel: 01932 506898 OP D PD MH SI YA CAMBERLEY BIRTLEY HOUSE NURSING HOME Camberley Guildford Tel: 01276 469423 OP D PD LDA MH SI YA AD Tel: 01483 892055 OP D PD CARE GIVERS LTD BLUE RIBBON CARE SURREY Woking Camberley Tel: 07564 143769 OP D PD LDA YA Tel: 01276 804782 OP D PD LDA MH SI YA AD CARE OPTIONS BLUEBIRD CARE Advert page 20 Caterham Elmbridge & Runnymede Tel: 01883 345344 OP D PD MH SI AD Tel: 01932 567593 OP D PD SI YA CARE SOLUTIONS UK LTD Epsom & Kingston Egham Tel: 01372 822875 OP D PD SI YA Tel: 01753 861117 OP D Guildford Tel: 01483 761000 OP D PD SI YA CARE UNLIMITED DOMCARE LTD Redhill Reigate Tel: 01737 645171 OP D PD LDA MH SI YA AD Tel: 01737 247111 OP D PD SI YA Rushmoor & Surrey Heath CARE YOUR WAY LTD (NEW HAW) Tel: 01276 683577 OP D PD MH SI YA New Haw Tel: 01932 359743 OP D PD LDA BLUERIBBON CARE SURREY CARE YOUR WAY LTD (RIPLEY) Woking Woking Tel: 01483 727401 OP D PD SI YA Tel: 01483 224896 OP D

BOYCE CARE CAREMARK (GUILDFORD & WOKING) Ashford Woking Advert page 32 Tel: 07956 944077 LDA Tel: 01483 222852 OP D PD LDA MH SI YA AD

BRAMLEY CAREMARK (MID-SURREY) Bramley Leatherhead Tel: 01483 899350 OP D PD MH YA Tel: 01372 230782 OP D PD LDA MH SI YA AD

Visit www.carechoices.co.uk for further assistance with your search for care 31 Personalised care for people For a free home care assessment Established 1995 in their own homes call us today.

Providing a quality caring service devised “Very impressed with the home care service from Caremark. personally for you Very friendly staff who go beyond the call of duty.” Whatever help you may need, you can rely on our friendly & experienced carers for personal care, bathing, cooking, shopping and companionship; from half-hour Caremark (Guildford and Woking) visits to full time Live-in Care tailored to your individual 01483 222 852 needs. [email protected] Everycare are dedicated to providing a complete range of services so that our clients can stay in their homes Caremark (Runnymede and Spelthorne) with security and peace of mind. 01784 473 471 Everycare (East Surrey) Ltd [email protected] 7 Western Parade, Reigate, Surrey, RH2 8AU

choices Call us today on 01737 246000 www.everycareeastsurrey.com

Esher, Molesey, Need help with Byfleet, Weybridge, everyday tasks? Walton, Runnymede, We can help with: • Shopping ALPENBEST Epsom, Spelthorne, • Cleaning CARE Woking, Dorking • Handyperson • Accompanied trips We work in partnership with service users and their and much, much more... family or friends to provide care of the highest quality, promoting independence within the framework of the 01784 444 200 essential values of daily living. We provide care to look ageukrs.org.uk after every need, in the comfort of your own home.

PERSONAL CARE • DOMESTIC SUPPORT SOCIAL CARE • NUTRITIONAL CARE CHENASH HOMECARE SPECIALISTS Packages of care are individually tailored to individual needs and can range from 1/2 hour per week to 24 hours a WWW.CHENASHHOMECARE.CO.UK day, 365 days a year. A DOMICILIARY HOME CARE AND LIVE IN CARE AGENCY PROVIDING SERVICES THROUGHOUT SURREY

Tel: 01932 255000 SERVICES WE OFFER • CLEANING & PRACTICAL ASSISTANCE Fax: 01932 222620 • PERSONAL CARE • CARE SERVICE SUPPORTS • LIVE-IN CARE • HOLIDAY CARE Email: [email protected] • COMPLEX CARE • PALLIATIVE CARE • HOSPITAL TO HOME • 24 HOUR CARE Web: www.alpenbestcare.co.uk Alpenbest Care, Buckingham House, 7 Churchfield Road, TEL: 0208 648 6400 / 07513 774606 Walton on Thames, KT12 2TT EMAIL: [email protected]

32 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Home care providers continued Advertisers are highlighted

CAREMARK (SPELTHORNE AND RUNNYMEDE) COUNTY CARE INDEPENDENT LIVING LTD Egham Advert page 32 Woking Tel: 01784 473471 OP D PD LDA MH SI YA AD Tel: 01483 224183 PD LDA MH SI YA COVEHAM CARERS WITH CARE LTD Cobham Camberley Tel: 01932 794600 LDA YA Tel: 01276 501597 OP D PD LDA SI YA AD CREST CARE SERVICES LTD CAREWATCH (WOKING) Ashford Woking Tel: 07708 723540 OP D PD YA Tel: 01784 770330 OP D PD LDA MH SI YA AD CROSSROADS CARE SURREY CATERHAM DOMICILIARY Leatherhead CARE AGENCY Tel: 01372 869970 OP D PD LDA MH SI YA AD Caterham Tel: 01883 334748 OP D PD LDA MH SI CRYSTAL CARE HOME CARE LTD Tadworth CATHERINE HOUSE Tel: 01737 361780 OP D PD SI YA Camberley Tel: 07747 866611 LDA YA CURA DOMI – CARE AT HOME LTD Godalming Advert page 19 CATTO HOMECARE Tel: 01483 420052 OP D PD LDA YA Camberley DOMICILIARY CARE AGENCY SURREY Tel: 01276 500522 OP D PD LDA SI YA Camberley CAVENDISH DOMICILIARY Tel: 01276 681225 PD LDA MH SI CARE AGENCY DOVES HEALTHCARE LTD Reigate Guildford Tel: 01737 224497 LDA YA Tel: 01483 901413 OP D

CHERCHEFELLE HOUSING ASSOCIATION ELMBRIDGE REABLEMENT SERVICE Redhill Esher Tel: 01737 244312 OP D PD LDA MH SI AD Tel: 01372 832568 OP D PD LDA MH SI AD

CHILDREN’S TRUST, THE – TADWORTH EPSOM REABLEMENT SERVICE Tadworth Epsom Tel: 01737 365000 PD LDA SI Tel: 01737 737537 OP D PD MH SI YA

CLASSIC HOME CARE SERVICES LTD ETERNITY CARE LLP Epsom Woking Tel: 0208 393 7117 OP D PD LDA MH SI YA Tel: 01483 831516 OP D PD LDA MH SI YA

COLLEGE OF ST BARNABAS EVERYCARE (CENTRAL SURREY) Lingfield Guildford Tel: 01342 870260 OP Tel: 07980 938227 OP D PD LDA MH

CONSTANT SERVICES LTD EVERYCARE (EAST SURREY) LTD Leatherhead Reigate Advert page 32 Tel: 01372 365003 OP D PD YA Tel: 01737 246000 OP D PD SI YA

Visit www.carechoices.co.uk for further assistance with your search for care 33 Providing personalised support in your own home

“ Based in Guildford we are a family run business that is committed to providing older people with friendly, trustworthy & reliable Carers who genuinely care” Lucinda Kalupka, Nurse & Registered Manager

From just an hour a day to 24 hour support • Live-in care • Trips out • Companionship • Meal preparation • Personal care • Medicines prompts • Light domestic duties • Respite & holiday cover

We listen to your needs and together reach a solution Call us today on 01483 224 985 [email protected] | www.homecountiescarers.co.uk

We also have great opportunities for Carers

Heath Lodge_1/8 07/08/2012 16:26 Page 1

Heath Lodge The Home Care Specialists Care Services Ltd Heath Lodge Care Services is a respected and trusted domiciliary care provider that initially established its reputation within Surrey and Middlesex and subsequently expanded its services in to West Sussex. All our customers are provided with the choice and opportunity to live fulfilled dignified and independent lives within the comfort and security of their own homes. We create a supportive and caring environment for our customers and care staff, underpinned by our key value: Award winning Home Care We put people first! from 30 minutes per week to Putting people first is what makes us different. If you are looking for help, either for yourself or for a loved one, we are confident we can provide a personalised full-time Live-in Care service tailored to your specific requirements. Heath Lodge Care Services Ltd • If you are looking for extra support at home Suites 1 & 2, The Monument • 45-47, Monument Hill • Weybridge • Surrey • KT13 8RN or an alternative to residential care homes, Tel: 01932 851151 • Fax: 01932 850023 • Email: [email protected] • www.heathlodgecare.co.uk then we’re here to help in Surrey. Helping Hands has been providing award winning quality help at home since 1989. WHAT ARE THE CARE OPTIONS? A family run company we apply our local knowledge HOW WILL I KNOW WHICH TO CHOOSE? and over 27 years of experience to offer you one to one home care that enables you or your loved one to VISIT THE NEW CARE SELECT WEBSITE remain at home with compassion and dignity. WWW.CARESELECT.CO.UK If you or a loved one could do with extra help around the home, shopping, support with personal care, a hospital discharge or even providing a break for an existing Carer, then our local Carers are right on your doorstep.

To find out how we can help you, call: CALL CARE SELECT FOR MORE INFORMATION: 01372 541 167 0800 389 2077 or visit: www.helpinghands.co.uk

34 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Home care providers continued Advertisers are highlighted

EXCELLENT CARE LTD HARRIOTTS LANE Caterham Ashtead Tel: 01883 332649 OP D PD MH SI Tel: 01372 275970 OP YA

FIELD LANE DOMICILIARY AGENCY, THE HASLEMERE HOMECARE LTD Reigate Haslemere Advert page 38 Tel: 01737 242209 LDA YA Tel: 01428 651994 OP D PD MH SI AD

FIRST HOMECARE HEAD OFFICE - COURT LODGE LTD Horley Epsom Tel: 01737 777700 OP D PD LDA MH SI YA Tel: 01372 800926 OP LDA MH YA

FORUM HOUSE HEART OF THE SOUTH CARE AGENCY Redhill Oxted Tel: 01737 775450 OP D PD SI YA Tel: 01883 722355 OP D PD LDA MH SI YA

FURZE HILL LODGE HEATH LODGE CARE SERVICES LTD – DOMICILIARY CARE SERVICE Weybridge Advert page 34 Tadworth Tel: 01932 851151 OP D PD LDA MH SI YA AD Tel: 01737 742731 OP YA HELPING HANDS HORLEY GES CARE LTD Horley Advert page 34 Epsom Tel: 01372 541167 OP D MH YA Tel: 0208 393 3544 D PD HEYWOOD CARERS GOODWORTH ROAD Cranleigh Redhill Tel: 01483 618333 OP Tel: 01737 778310 LDA YA HOME COUNTIES CARERS GRACE AT HOME LTD Leatherhead Advert page 34 Woking Tel: 01483 224985 OP D PD SI YA Tel: 07912 661047 OP D PD LDA MH SI YA AD GRANGE SUPPORTED LIVING SERVICE, THE HOME INSTEAD SENIOR CARE Advert page 36 Leatherhead Bagshot Tel: 01372 452608 PD LDA SI Tel: 01276 539900 OP D PD LDA MH SI YA AD Egham GREENWAY HOMECARE (SURREY) LTD Tel: 01784 477854 OP D PD LDA MH SI YA Redhill Tel: 01737 762226 OP D PD SI YA Epsom Tel: 01372 741544 OP D PD LDA MH SI GREYS HOMECARE Farnborough, Farnham and Fleet Woking Tel: 01252 758716 OP D PD LDA MH SI YA Tel: 01483 771523 OP Walton-on-Thames GUILDFORD REABLEMENT SERVICE Tel: 01932 241020 OP D PD LDA MH SI YA Guildford Woking Tel: 01483 518351 OP D PD MH SI Tel: 01483 225577 OP D PD MH SI YA

HALOW CARE AGENCY, THE HOMECARE WOKING Guildford Woking Tel: 01483 447960 Advert page 57 LDA YA Tel: 01483 757751 OP D PD MH SI YA

Visit www.carechoices.co.uk for further assistance with your search for care 35 Providing Award-Winning Care At Home

Home Instead Senior Care is one of the UK’s leading care companies, enabling adults to continue living in their own homes. Our priority is to help clients lead more comfortable and confident lives and we tailor our services to a person’s individual needs.

Nothing is more important to us than providing a friendly, flexible and reliable care service that works for everyone in your family. From just a couple of hours a week to full-time, our care is available 24 hours a day, 7 days a week.

Runnymede and West Spelthorne

For more information, please call: Ascot, Camberley and Wokingham on 01344 233147, Elmbridge on 01932 241020, Epsom and Mole Valley on 01372 741544, Farnborough, Farnham and Fleet on 01252 758716, Guildford and Woking on 01483 488222, Reigate and Tandridge on 01737 529793, Runnymede and West Spelthorne on 01784 477854. Alternatively, please visit www.homeinstead.co.uk Each Home Instead Senior Care® franchise office is independently owned and operated. Copyright © Home Instead 2015. Home care providers continued Advertisers are highlighted

HOMECARE SOUTHLODGE MACDONALD CARE SERVICES Walton-on-Thames Lingfield Tel: 07738 939529 OP D LDA MH SI Tel: 01342 835201 OP D PD LDA MH SI YA

IN SAFE HANDS HOME CARE LTD MALLOW CRESCENT Epsom Guildford Tel: 0208 391 2224 OP D PD LDA MH SI YA Tel: 01483 455879 PD LDA YA

INDEPENDENCE HOMES DOMICILIARY CARE MARIE CURIE NURSING AND DOMICILIARY CARE AGENCY SERVICE, LONDON AND SOUTH EAST REGION Caterham Caterham Tel: 01883 331777 OP PD LDA MH SI YA Tel: 0845 634 2555 OP YA

IRC CARE SERVICES LTD MEARS HOMECARE LTD CAMBERLEY Caterham Camberley Tel: 01883 333001 OP D YA Tel: 0333 321 8304 OP LDA YA MEATH HOME SUPPORT JOHN GALE COURT Godalming Epsom Tel: 01483 415095 OP PD LDA MH YA Tel: 0208 786 9142 OP D PD LDA MH SI YA MELODY CARE KETTLEWELL HOUSE NURSING HOME Farnham Woking Advert page 72 Tel: 01252 220080 OP D PD LDA MH YA AD Tel: 01483 221900 OP D PD MH SI YA AD MELODY LIVE IN CARE LONDON CARE (SHEPPERTON) Farnham Shepperton Tel: 01252 220080 OP D YA Tel: 01932 260850 OP D PD LDA SI YA MENCAP – NORTH WEST SURREY LONGDENE HOMECARE LTD SUPPORTED LIVING SERVICE – NORTH SURREY Advert inside front cover Lightwater Walton-on-Thames & page 38 Tel: 01276 451845 PD LDA SI Tel: 01932 254276 OP MI CARE SOUTHERN LTD LONGDENE HOMECARE LTD Godalming – SOUTHWEST SURREY Tel: 01483 422205 OP D PD SI Godalming Advert inside front cover & page 38 Tel: 01483 413131 OP MIHOMECARE – HERSHAM Hersham LONGDENE HOMECARE LTD Tel: 01932 223050 OP D PD LDA MH SI YA AD – SURREY HEATH & BERKSHIRE Bagshot Advert inside front cover & page 38 MIHOMECARE – LIVE-IN HERSHAM Tel: 01276 474546 OP D PD LDA MH SI YA AD Walton On Thames Tel: 01932 899826 OP D YA LOVING CARE DOMICILIARY SERVICES LTD MIHOMECARE – LIVE IN HERSHAM Caterham Walton on Thame Tel: 01883 330687 OP D PD SI YA Tel: 01932 899826 OP D YA LUV TO CARE MITCHELLS DOMICILIARY CARE SERVICES Guildford Advert page 44 Redhill Tel: 01483 302651 OP D LDA MH YA AD Tel: 01737 852177 OP D PD LDA MH SI YA AD

Visit www.carechoices.co.uk for further assistance with your search for care 37 Longdene Homecare Independent living in Surrey & South London

• Homecare • Live-in care • All services registered with the Care Quality Commission • Assistance with personal care, domestic duties, meal preparation, medication Nightingale Holistic Services in Caterham-on-the-Hill is a small management, shopping & registered supported living environment which was developed specifically for young adults either diagnosed on the Autistic more... Spectrum or with learning disabilities and Autistic traits. All at times to suit you, in Supporting People with Asperger Syndrome - social, living and the comfort of your own learning skills highly promoted. home! • A health and social supported • Support office and Registered living service for young adults Manager on site and North Surrey & South-West Surrey Heath & with Autism and learning exclusive to this site only. South London Surrey Berkshire difficulties. • Large shared flats for 3-4 Walton, Weybridge, Hindhead, Haslemere, Addlestone, Aldershot, • 24 hour (including night) people, individual en suite Hersham, Molesey, Guildford, Godalming, Bagshot, Chertsey, Thames Ditton, support; according to rooms, assured tenancy. Milford, Woking, Englefield Green, Ogham, Shepperton, Kingston, Burpham, Cranleigh & Staines, Virginia Waters & Surbiton, New Malden & individual need. surrounding villages surrounding villages surrounding areas t: 01932 254 276 t: 01483 413 131 tt:: 0012761276 474474 546546 Tel: 01883 332961 * Live-In services available across all areas Address: 85 Whyteleafe Road, Caterham CR3 5EJ Email: [email protected] www.longdene-homecare.co.uk www.nightingaleholistic.co.uk

Haslemere Homecare Ltd Happier at Home...

could be the solution you need to maintain your independence and enjoy the life you want, without the need for moving into a nursing or care home.

Our Services Include: ∙ Medication Assistance ∙ Domsetic Help ∙ Dressing & Undressing ∙ Palliative and Dementia Care ∙ Meal Preparation ∙ Ironing ∙ Shaving & Grooming ∙ Peg Feeding ∙ Laundry Assistance ∙ Shopping ∙ Appointment Chaperone ∙ Catheter Care ∙ Companionship ∙ Bathing & Showering For more information please contact us on Telephone: 01428 651994 Email: [email protected] Web: www.haslemerehomecare.co.uk

38 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Home care providers continued Advertisers are highlighted

MOLE VALLEY – REABLEMENT SERVICE ORPHEUS CENTRE, THE Dorking Godstone Tel: 01737 737537 OP D PD MH SI Tel: 01883 744664 PD LDA MH SI YA

MORECARE SERVICES (UK) LTD PANNONIA CARE Ashford Woking Advert page 44 Tel: 01784 247782 OP D PD LDA MH SI AD Tel: 01483 374814 OP PD SI YA

MULBERRY LIVING LTD PARKLANDS Cranleigh Redhill Tel: 01483 516770 OP D PD LDA MH SI YA Tel: 01737 765179 PD LDA SI

MY HOME CARE AGENCY LTD PATTOM LTD Weybridge Guildford Tel: 01932 645722 OP D PD MH SI YA Tel: 01483 443820 D LDA MH SI YA PHOENIX CARE SERVICES LTD MYLIFE SUPPORTED LIVING Lingfield Molesey Tel: 01342 459071 OP D YA Tel: 0208 398 8664 LDA YA PLATINUM CARE APPOINTMENTS LTD NAS COMMUNITY SERVICES (GODALMING) – 8 MEON CLOSE Godalming Tadworth Tel: 01483 861066 LDA Tel: 01737 813267 OP D SI NEWCROSS HEALTHCARE SOLUTIONS LTD PREMIER CARE SERVICES (WOKING) East Grinstead Woking Tel: 01342 833101 OP D PD MH SI YA Tel: 01483 608196 OP D PD LDA MH SI YA AD PRESTIGE NURSING – REDHILL NIGHTINGALE HOLISTIC SERVICES Redhill Caterham Advert page 38 Tel: 01737 221818 OP D PD LDA MH SI YA AD Tel: 01883 332961 PD LDA YA PRESTIGE NURSING – WOKING NOVUS CARE LTD Woking Cranleigh Tel: 01483 516070 OP D PD LDA MH SI YA AD Tel: 01483 548777 OP D PD LDA SI YA AD PRINCESS ALICE HOSPICE Woking Esher Tel: 01483 488626 OP D PD LDA SI YA AD Tel: 01372 468811 OP YA

NUFFIELD CARE CENTRE PROSPECT HOUSING AND SUPPORT SERVICES Redhill Horley Tel: 01737 767239 OP PD LDA MH Tel: 01293 812031 OP D PD LDA SI AD QUEEN ELIZABETH’S FOUNDATION OASIS HOMECARE LTD DORINCOURT Reigate Leatherhead Tel: 01737 242165 OP D PD LDA SI YA Tel: 01372 841300 PD LDA SI YA OFFICE 1 RAINBOW TRUST CHILDREN’S CHARITY 6 East Molesey Advert page 42 Leatherhead Tel: 0203 291 3436 OP D PD LDA MH SI YA AD Tel: 01372 363438 PD SI

Visit www.carechoices.co.uk for further assistance with your search for care 39 All of us reach a stage in our lives where we require extra help for varied reasons.

Berkeley Home Health can o er you di erent types of care, provided by experienced and trained carers in the comfort of your own home. Examples of live-in care and hourly care: • Personal Care • Reablement • Companionship • Dementia Care • Domestic Services • End of life Care • Meal provision • Sleeping nights • Shopping • Waking nights

41 Homeeld Road, Walton-on-ames, Surrey KT12 3RE Tel: 01932 506898 Email: [email protected] www.berkeleyhomehealth.com

Teamcare Support Limited

Teamcare Support Limited provides quality accommodation within easy reach of all public amenities. Most award winning care company It is mainly for adults aged offering quality live-in care at home. 18-65 having a Mental • Highly personalised one-to-one home care - 24 hour live in, day care or respite Health or Learning • Highest standard of directly employed carers Difficulties wanting to make • Unrivalled nursing-lead expertise in specialist medical conditions including dementia, Parkinson’s, MS, stroke recovery, cancer and palliative care positive changes in life • Carer continuity through dedicated teams improving their social and • Fully managed service for family peace of mind and 24/7 support • Award winning, assured quality and regulated with the living skills.The service Care Quality Commission works in partnership with • Nationwide service including all of Surrey the multi disciplinary team Call one of our expert care advisors today: and provides individualised 08000 234 220 support. [email protected] www.thegoodcaregroup.com @goodcaregroup T: 01737 642 435 M: 07949 852 478 E: [email protected] 86 Radstock Way, Merstham, Surrey RH1 3NH

40 This Directory’s helpline 0800 389 2077 – assistance with finding care and support 2559 TGCG IDF Advert.indd 1 28/07/2016 16:33 Home care providers continued Advertisers are highlighted

REDROOF HOUSE RV CARE LTD – SURREY Epsom Mayford Tel: 01372 748247 OP D PD LDA MH SI YA Tel: 01483 772711 OP D PD LDA MH SI YA AD

REGUS RV CARE LTD – SUSSEX Reigate East Grinstead Tel: 0333 900 0567 OP D PD MH YA Tel: 07595 003356 OP D PD MH SI YA

REIGATE AND BANSTEAD – REABLEMENT SAGA HEALTHCARE SERVICE Redhill Reigate Tel: 07803 601582 OP D PD LDA YA Tel: 01737 737181 OP D PD MH SI YA SAN DAMIANO CORPORATION LTD REIGATE SENIOR CARE LTD Guildford Redhill Tel: 01483 821535 OP D PD SI Tel: 01737 529793 OP D PD LDA SI SANS SOUCIE HOME CARE LTD REST ASSURED WE CARE LTD Guildford Woking Advert page 19 Tel: 01483 233925 OP D PD LDA MH SI YA Tel: 01483 481000 OP D PD SI YA SEEABILITY – HORLEY SUPPORT SERVICE RIGHT AT HOME – CAMBERLEY, ASCOT AND Horley WOKING Tel: 01293 786496 PD LDA SI YA Camberley Tel: 01276 300250 OP D PD SI YA SEEABILITY – LEATHERHEAD SUPPORT SERVICE RIGHT AT HOME – GUILDFORD & FARNHAM Leatherhead Farnham Tel: 01372 220910 OP LDA MH SI YA Tel: 01252 783426 OP D PD SI YA SEEABILITY – SURREY SUPPORT SERVICE RIGHT AT HOME (SUTTON AND EPSOM) Epsom Epsom Tel: 01372 755009 OP PD LDA MH SI YA Tel: 0208 642 4829 OP D PD LDA MH SI YA SILVERLAKE CARE LTD RNIB DOMICILIARY COMMUNITY LIVING Dorking AND SUPPORT SERVICES Tel: 0207 186 0227 OP D PD SI YA Epsom Tel: 07866 753641 OP PD LDA SI YA SMARTCARE EPSOM Leatherhead ROBERTS CARE AGENCY LTD Tel: 01372 230757 OP D PD LDA MH SI YA – 1 CRESSWELL CORNER Woking SMARTCARE LTD Tel: 01483 799138 OP D PD LDA MH SI YA Weybridge Tel: 01932 855353 OP D PD LDA MH SI YA AD ROYAL ASSOCIATION FOR DEAF PEOPLE COMMUNITY SUPPORT SERVICE SPELTHORNE REABLEMENT SERVICE Dorking Staines Tel: 01306 881958 OP D LDA MH SI Tel: 01932 795070 OP PD MH SI RUNNYMEDE REABLEMENT SERVICE STAYING AT HOME CARE Addlestone Woking Tel: 01932 794810 OP D MH SI Tel: 01932 400163 OP D PD LDA SI

Visit www.carechoices.co.uk for further assistance with your search for care 41 CARE & REHABILITATION IN YOUR HOME Throughout Surrey including Sussex & Hampshire borders

Our Services Include: • Personal Care • Specialist / Complex Care • Rapid Response Assessment and Implementation • Care for Dementia & Alzheimer’s • Live-in Care • Short or long term rehabilitation • Care for the terminally ill • Anyone 18 years + • Nursing

For further information or to arrange a FREE no obligation assessment of needs, please contact us on: Tel: 01483 801810 (24 Hours / 365 days a year) E-mail: [email protected] Web: www.waverleycaregroup.co.uk

@waverleycareg www.facebook.com/waverleycareg

Your Home, Your Care, Your Way. Home care you can trust Who we are: Our services: We work with people who have: Triangle Community Services Kimara Support is a family A LearningA short Disability guideis a registered charity you can trust, owned and managed Those who have Mental Health providing home care services across Surrey. Our motto company. As a company Needs is your home, your care, your way. we are passionate about to our brand Older People giving service users a It is our mission to help you to stay in the comfort of your service that is not only Older People with dementia own home for as long as you want to. If you could do with value for money but also Those with Physical Disabilities some help around the house, someone to help with the one that is safe, respectful Those who have Acquired Brain shopping or to pickyour up your home, prescriptions, your care, then please your way of individual needs, Injury contact us as we can help you. inclusive of service users Those who have Substance choices and enabling Misuse issues Our well trained and friendly staff are already helping of service users to meet Those who have healthcare older people in your area, so call our enquiry team their full potential in needs on 01273 789342, email [email protected] or visit independence. www.triangle.care (020) 3291 3436 Please quote CareChoices1 when you enquire to receive [email protected] a small free gift from the charity

42 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Home care providers continued Advertisers are highlighted

SUPERSHINE HEALTHCARE SERVICES LTD Epsom Tel: 0203 732 4456 OP D PD MH SI YA SUPREME CARE SERVICES LTD Caterham Tel: 01883 334920 OP D LDA MH AD SUPREME HEALTHCARE SERVICES – SURREY Woking Tel: 01483 750748 OP D PD LDA SI SURREY & HANTS DOMICILIARY CARE AGENCY Hindhead Tel: 01428 607310 OP D PD LDA SI YA SURREY CHILDREN’S DOMICILIARY CARE TENDACARE SERVICE Ashtead Redhill Tel: 01372 272240 OP D PD SI YA Tel: 01737 737828 SI SURREY CHOICES PERSONAL ASSISTANCE THREEWAYS DOM CARE Banstead Redhill Tel: 07713 479387 D PD LDA MH SI AD Tel: 01737 760561 OP D PD LDA MH YA SURREY HEATH REABLEMENT SERVICE TRINITY HOMECARE (WORCESTER PARK) Camberley Worcester Park Advert page 22 Tel: 01483 518351 OP D PD MH SI Tel: 01483 610204 OP D PD LDA MH SI YA AD SURREY HELPING HANDS LTD TWO COUNTIES CARE LTD Chertsey Farnham Tel: 01932 874496 OP D PD MH SI YA Tel: 01252 783227 OP D PD SI YA SURREY HOME CARE LTD WATERSHED CARE SERVICES DOMICILIARY CARE AGENCY Camberley Esher Tel: 01276 409998 OP D PD MH SI YA Tel: 01372 462118 OP D PD LDA MH SI YA AD WAVERLEY COMMUNITY CARE SURREY SCP (GUILDFORD & SOUTH WEST SURREY) Redhill Guildford Tel: 01737 300474 OP D PD LDA MH SI YA AD Tel: 01483 801810 OP D PD LDA MH SI YA AD TANDRIDGE – LOCALITY TEAM REABLEMENT WAVERLEY REABLEMENT SERVICE Oxted Godalming Advert page 42 Tel: 01737 737452 OP D PD YA Tel: 01483 801810 OP D PD MH SI YA TEAM 24 LTD WELMEDE HOUSING ASSOCIATION Banstead Chertsey Tel: 0330 0241 111 OP D PD LDA MH SI YA AD Tel: 01932 571666 LDA MH TEAMCARE SUPPORT WESTHILL DOMICILIARY CARE Redhill Advert page 40 Caterham Tel: 01737 642435 OP LDA Tel: 01883 341024 OP D PD LDA MH SI YA

Visit www.carechoices.co.uk for further assistance with your search for care 43 Home care providers continued

WHITE LODGE CENTRE We specialise in delivering person Chertsey centered care to working age adults Tel: 01932 567131 PD LDA SI with mental health issues, substance misuse problems and learning difficulties in their home environment. WHITELEY VILLAGE Our service also caters for adults Walton-on-Thames over 65, dementia patients and the Tel: 01932 857821 OP elderly. As more choose to receive care in their own environment, we WOODVIEW CARE offer a better alternative. Our strength is our staff and Tadworth pannonia homecare care experience! Tel: 01737 833559 OP D home pannoniaHome Care Call Us Today: 01483302651 WOKING REABLEMENT SERVICE atHome its very Care best Our agency provides high quality, flexible home care services Woking including live-inat care, its night very covers, companionship, best domestic Tel: 01483 517919 OP D PD MH YA Our agencyduties, provides social high outingsquality, andflexible more. home care services Home Care at its very best Ourincluding friendly live-in careduties, care,workers socialnight are covers,outings highly companionship, andtrained, more. vetted domesticand specifically matched to your care needs so you and your family Our agency provides high quality, flexible Ourcan friendlyrest assured care thatworkers you areare highly in good trained, hands. vetted and home care services including live-in care, YOUNG PROSPECT specifically matched to your care needs so you and your family. For more informationcan rest and assured assessment that you please are in contact good hands. us nighttoday covers, companionship, domestic Redhill pannonia home care . For more information and assessment please contactduties, us today social outings and more. Tel: 01737 779339 LDA Home Care Our friendly care workers are highly trained, vetted and specifically matched to YOUR ABILITY SURREY at its very best your care needs so you and your family can Farnham Our agency provides high quality, flexible home care restservices assured that you are in good hands. including live-in care, night covers, companionship, domestic Tel: 01252 727100 OP PD LDA MH SI duties, social outings and more. Company number: 9437608 CQC ID: 1-1972632970 Our friendly care workersFor moreare highly information trained, vetted and and assessment please contact us today. Company number: 9437608 CQC ID: 1-1972632970 specificallyTel: 07769 matched 352669 to your or 01483careTel: needs 37481407769 so you and 352669 your family or 01483 374814 E: [email protected] rest assuredTel: or07769 that [email protected] you 352669 are in orgood 01483 hands. 374814 YOUR CHOICE LIVING DCA E: [email protected] or [email protected] E:www.pannoniacare.co.uk [email protected] or [email protected] Camberley For more information and assessmentwww.pannoniacare.co.uk pleasewww.pannoniacare.co.uk contact us today. Tel: 07791 887142 OP LDA YA Company number: 9437608 CQC ID: 1-1972632970 Are you facing the Company number: 9437608 CQC ID: 1-1972632970 Tel: 07769 352669 or 01483 374814 E: [email protected] or [email protected] care home dilemma?www.pannoniacare.co.uk You don’t necessarily have to go through the heart break of placing a loved one in a care home – there is a new and exciting service cropping up all over the south of England and you are fortunate in having some of the very best here in Surrey. It’s called Live-in Care. Live-in care used to be the sort of companionable service where-by the companion/carer ran the home and “looked after” folk. It has developed into a service which, in some cases, with the right carers, is an alternative, in both cost and service, to a good care home.

We are very happy to provide a companion service but at Arbour Care we can do more. We have worked with Doctors and Occupational Therapists in Surrey who know us well and have come straight to us to ask for our help in keeping people with quite a high level of need to stay cared for in their own home. Although based in Surrey we cover the whole of the south of England.

If staying at home is of any interest to you, do please do get in touch and I would be delighted to tell you more about the service. You might like to take a look at our wonderful new website which gives a whole host of information about what people are saying about us and on other care services available in the community, together with costs and their contact details. CONTACT CHRISTINA 08458 381 090 or 07484 160261 [email protected]

www.arbourcare.co.uk Registered with CQC as Caring Professional Solutions Ltd

44 This Directory’s helpline 0800 389 2077 – assistance with finding care and support How we can help you meet your needs

Discussing your situation

Preventing, reducing or delaying social care needs impacts on your daily life. Tell us how this may for all residents is a key part of the Care Act 2014. change on a daily, weekly, monthly basis. Anyone who thinks they may have a need for social care support can approach the council and request 3. Tell us about any concerns you have about your an assessment of their needs. safety. 4. Tell us about anyone who helps you and what they The assessment is usually carried out by a social do for you. Tell us how this may change on a daily, care worker, by phone or in your home, and seeks to weekly, monthly basis. understand your reasons for contacting social care, as well as who is supporting you and what you would 5. From what you have told us, what matters most to like to achieve. you and what would you like to achieve?

We use a ‘whole family’ approach, which means that 6. Thinking about your current support and any other you will be asked questions about yourself and your potential support available to you, how could you support network. If you have a carer or young carer, use this to help you achieve what matters most? they will be invited to be a part of the assessment too. Questions for carers with support needs: Carers and young carers can request an assessment for themselves at any time, even if the person they care for 1. Tell us a bit about yourself and your reason for does not want to have an assessment. contacting us.

When assessing your needs, we consider carefully 2. Who are you supporting and what do you do for the factors that affect your independence and them? Tell us how this may change on a daily, wellbeing. In discussion with you and your carers, we weekly, monthly basis. jointly agree the likely effect on your independence or how likely it is that your home life may become 3. Tell us how the support you provide affects your unsustainable or unsafe without appropriate support. own daily life. Does anyone support you in your caring role? After the assessment, a decision will be made on 4. What support are you willing and able to carry on whether you are eligible to receive council support for providing? your care needs. If you are eligible then you may be supported to find services that meet your needs and 5. From what you have told us, what impacts on you you may receive a personal budget. Even if you are not most and what would make a difference to you? eligible, advice and guidance will always be provided. 6. Thinking about your current support and any All assessments are completed using an assessment potential support available to you, how could you form. There are six questions for an adult with care use this to help you achieve what matters most? and support needs and six questions for a carer with support needs. Assessments will always be proportionate to your needs. You will only need to provide information that Questions for adults with care and support is relevant to help us understand your needs, wishes needs: and what’s important to you. 1. Tell us a bit about yourself and your reason for Care Act 2014 national eligibility criteria contacting us. The eligibility criteria for both adults with care and 2. Tell us about any physical or mental impairment, support needs and carers with support needs are set illness or disability that you have and how it out in the Care Act 2014.

Visit www.carechoices.co.uk for further assistance with your search for care 45 Discussing your situation continued

Adults with care and support needs • as a consequence of that fact there is, or there In assessing whether an adult with care and support is likely to be, a significant impact on the carer’s needs has eligible needs, local authorities must wellbeing. consider whether: A carer’s needs are only eligible where they meet all • the adult’s needs arise from, or are related to, a three of these conditions. physical or mental impairment or illness; and Eligibility will be determined at the end of your • as a result of the adult’s needs the adult is unable assessment when all of your needs have been to achieve two or more of ten specified outcomes; discussed. and

• as a consequence of being unable to achieve Further information on the eligibility criteria, these outcomes there is, or there is likely to be, a including a list of outcomes, can be found at significant impact on the adult’s wellbeing. www.surreycc.gov.uk/careact An adult’s needs are only eligible where they meet all three of these conditions. Services provided by local authorities are means- tested and a sliding scale of financial contributions Carers with support needs is applied depending on a person’s income and In assessing whether a carer has eligible needs, local savings. See page 58 for more information. authorities must consider whether: • the needs arise as a consequence of providing For more information, please contact Adult Social necessary care for an adult; Care. Tel: 0300 200 1005, Monday to Friday 8.00am to • the effect of the carer’s needs is that they are 6.00pm. unable to achieve one or more of the specified SMS: 07527 182861 outcomes; and

Planning your support

If you or your carer are eligible to receive care and/ and control over the way in which you receive your or support from the council, a social care worker will support and the relevant funds. assist you to plan your services. If your needs change, you can request a You will be provided with a personal budget, an reassessment at any time. We will regularly review amount of money that the council will pay to meet your needs and your services to ensure that things your needs. How you receive this is flexible. Many are working for you and your family. people choose to receive a direct payment, which goes into a bank account opened and managed by For more information, go to the council. You can then use this money to purchase www.surreycc.gov.uk/adultsocialcare or email care and support which will help you to meet the [email protected] outcomes you want to achieve. Help is available to manage the direct payment; it can be provided to a ‘suitable person’, such as a family member, where needed or, if you prefer, we can arrange and pay for your support.

Our intention is for you to be able to have choice

46 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Ridgegate_2/5 03/10/2013 16:25 Page 1

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Residents payphone... tahcet ivCeh apraitryt iCn othmem ruisnsnioinnge rosf athned hiso mruen. by DRiessaibdlendt sa cacres ws.e..lc Ionmteer- dtoe ncomntinauteio inal Ridgegate_2/5 03/10/2013 16:25 PageaA Carers’qimu a1s liofife tdh me ahnoamge r supporte d bsupporty a stheerv cicaerse toafk teh epilra ocwe nw Geeeknlye rianl the home. atmosphere providing sunny and BTo aorfdfe or fp Geopveler nino rtsh ewirh roe tiarekem aen t the Practitioner or can change to the care of spacious sitting rooms for various Doctor aocptpivoer tpuanrity i nto t hliev eru in ncionmg foofr thaeb leh ome. our local PraRIDGEGATEctitioner. HOME activities. The home is fully Residents are welcome to continue in surroundings, in a relaxed and secure AiCarersms of the hlookome after family, partnerscentra lor-he afriendsted and has in a need of tIhnec lcuasriev eo Ff etheesir own General RIDGEfaGmily enAvironmTent, wEith the dHegree ofOMatmospEhere *prov*iding* sunny and ‘A Home With A Heart’ • Residential • Respite • Daycare To offer people in their retirement the Practitioner or can change to the care of sspoapchiiosutisc astiettdin agu rtooommasti cfo r various Services provided in inclusive fees ocpahelppreo rtthuanti tiysbecause tnoe lcivees sina rcyo tmo ftheyeonrthaabnlec eare the ill, frail or have a disability. The our local Practitioner. aficreti-vaitliaersm. Tshyes theomm, esa isfe ftuyl llyig hting with a cover: Your own private single squurarolituyn odfi nligfes ,f oinr tah ere ilnadxievdid aunadl. secure R‘AI HDomeG WitEh AG HeaArt’ T • REesid eHntial O• ResMpicnteunerst rea• lEc- haDell abtae*lydl scayn*asdtre hme*a sin a a ll rooms. Ibnecdlurosoivme .F..e Ceshoice of meals from a fAacaremcciolym emn votheyirdoantmioenn providet, with the de gisre eunpaid. of sDoopuhbisleti craotoemd awuittho mloautnicg e and en-suite. Svaeriveidce ms epnrouv, icdaetde riinn gin fcolur ssipvec fieael sdiets... care that is necessary to enhance the History of Ridg‘eAga tHe Hoommee With AF o Hr 25e arersitd’e n t s•, a Rll inedsiviiduealn rotoimasl o•n RespifMitree-Fa all•sacri lmDit iseyassytecma, rsaefety lighting with a cCoovmerm: Yuonuarl roewmno pteri vcaotnet rsoinl cgolelo ur TV... qfouuarl itley voefl sli,f ew fiothr tah ep ainsdseivnidguear l.lift to all 24 house care support... Personal Founded in 1946, Ridgegate Home is a nGuorsoWede ,c ewaklhll yob lhealsl iosrdmyrsetes, msheo rimn . .ea. -lRcl roeoogokumeladsr . m eals bedroom... Choice of meals from a floors including the garden level. laundry... Full programme of activities pHriivsattoer nyo onf-p Rroifdit gmeagkaitneg Hreosimdeence for AcCarerscommoda havetion the right to haveDf rtheiromucFbha alcier io clriphot oineedsedimscies wt .o.i.ft hLm aloerung assessednuegs ge a aredn edsne esrnv we-sidtuh ai tet . varied menu, catering for special diets... elderly people of reasonably good health Communal rooms add to the relaxed summer house, pond and pergola... and trips... Weekly mobility exercises. Founded in 1946, Ridgegate Home is a For 25 residents, all individual rooms on smaWll etaebklye sh ainir tdhre sdsineirn .g.. rRoeogmu.lar Communal remote control colour TV... who for various reasons are unable to even if the person they care forMeaIn lsdoes-house e nnottertai nwantment... S anocia l private non-profit making residence for four levels, with a passenger lift to all chiropodist... Large gardens with 24 house care support... Personal maintain a home of their own. Gooadc,t iwvihtieosle &so omueti,n hgosm aerr-acnogoekde da nmde als elderly people of reasonably good health floors including the garden level. 88 DooDsuSm Rmoear Dho, uRseeI,G paonTde a, nSdu pReRrgeoYla R...H 2 0NR laundry... Full programme of activities Ridgegate is registered with CQC and assessment. A carer’s assessmentfrome nac co hcanuoraicgee do help f. .m. Reneussi d toaernet ssidentify epravyepdh oant e... who for various reasons are unable to Communal rooms add to the relaxed In-house entertainment... Social and trips... Weekly mobility exercises. the Charity Commissioners and is run by [email protected] stka b lle Tsd ieancl tch0ee1s ds7i.n3..i 7nIng t2 er4or-o2dm9en2. o6m i n a wtiownawl .ridgegatehome.org.uk maintain a home of their own. activities & outings arranged and a qualified manager supported by a the services and supportR neededegisteresde wrvi itchtoe Cs htahelpakreit yp lCaco epeoplem wmeiesksliyo nine tr hse N hoo.m 2e0.4859 Ridgegate is registered with CQC and encouraged ... Residents payphone... Board of Governors who take an 88 DooDS RoaD, ReIGaTe, SuRReY RH2 0NR the Charity Commissioners and is run by balance their caring role with otherDiosactbolerd activities access... Inter -suchdenomin aastion al active part in the running of the home. [email protected] Tel 01737 242926 www.ridgegatehome.org.uk a qualified manager supported by a sReersviidcens ttsa akere p wlaecleco wmeee ktoly c ionn thtineu heo imne. History of Ridgegate Home Aims of the home employment, education Randegiste familyredth ew icthar Ce holife.af rthitey irC oowmnm Gisesnieornael rs No. 204859 Board of Governors who take an atmosphere providing sunny and Doctor Founded in 1946, Ridgegate Home is a private non-profit making To offer people in their retirement the Practitioner or can change to the care of active part in the running of the home. spacious sitting rooms for various Residents are welcome to continue in residence for elderly people of reasonably good health who for opportunity to live in comfortable our local Practitioner. Aims of the home activities. The home is fully the care of their own General various reasons are unable to maintain a home of their own. surroundings, in a relaxed and secure atmosphere providing sunny and To offer people in their retirement the central-heated and has a PInrcalcutistiivoen eFre oesr can change to the care of family environment, with the degree of Wespac recogniseious sitting room sthe for va valuablerious work that carers do and Ridgegate is registered with CQC and the Charity Commissioners opportunity to live in comfortable sophisticated automatic oSuerr vloicceasl Pproavcitditeiodn einr .inclusive fees care that is necessary to enhance the activities. The home is fully and is run by a qualified manager supported by a Board of surroundings, in a relaxed and secure therefire-alar mare sys taem number, safety lightin gof wi thways a wecI nocancvleurs: iYv eosupport uFre oeswn privat ethem, single quality of life for the individual. central-heated and has a bedroom... Choice of meals from a Governors who take an active part in the running of the home. family environment, with the degree of nurse call bell system in all rooms. Services provided in inclusive fees Accommodation sophisticated automatic varied menu, catering for special diets... care that is necessary to enhance the forDo uexampleble room with l oresidentialunge and en-suit erespite. breaks,cover: Your ohomewn private visitorsingle For 25 residents, all individual rooms on fire-alarm system, safety lighting with a Communal remote control colour TV... Facilities quality of life for the individual. Meals bedroom... Choice of meals from a four levels, with a passenger lift to all carernurse c abreaks,ll bell syste mor in directall rooms. payments24 tohou spurchasee care support. ..support. Personal • NEW Large garden room with kitchenette • Weekly hairdresser Accommodation Good, wholesome, home-cooked meals varied menu, catering for special diets... floors including the garden level. Double room with lounge and en-suite. laundry... Full programme of activities For 25 residents, all individual rooms on from a choice of menus are served at Communal remote control colour TV... • Large gardens with summer house and pergola Communal rooms add to the relaxed WeMea lcans also put carers in contactand twithrips... W eindependentekly mobility exercise s. four levels, with a passenger lift to all small tables in the dining room. 24 house care support... Personal • In-house entertainment • Disabled access • Regular chiropodist Good, wholesome, home-cooked meals floors including the garden level. laundry... Full programme of activities • Social activities & outings arranged and encouraged specialistfrom a choice oadvicef menus a reservices served at and local support groups Communal rooms add to the relaxed 88 DooDS RoaD, ReIGaTe, SuRReY RH2 0NR and trips... Weekly mobility exercises. small tables in the dining room. • Inter-denominational services take place weekly in the home [email protected] koperate Tel 017 in37 2all42 9parts26 w ofw wSurrey..ridgega tWeehom havee.org.u producedk R8e8g Disaote ocarer’sreDdS w Ritho aC Dhinformationa, rRitey ICGoamTme,i sSsuioRnRe rpackesY N Ro.H 22 0 which04N85R9 provides a wide 88 DOODS ROAD, REIGATE, SURREY RH2 0NR @ridgegatehome.org.uk 01737 242926 .ridgegatehome.org.uk office range ofT einformationl aboutwww the support available. To Email: [email protected] Tel: 01737 242926 Registered with Charity Commissioners No. 204859 www.ridgegatehome.org.uk obtain a carer’s information pack or to arrange a carer’s Registered with Charity Commissioners No. 204859 assessment, please contact us on 0300 200 1005.

Young carers

Where someone under the age of 18 is helping to child or young person in a household who may be look after a person who is frail, disabled or has a affected by their caring situation you can talk to the long term illness, they are known as a ‘young carer’. independent support service, Surrey Young Carers on As with adult carers, young carers are entitled to an 01483 568269. assessment and local authorities have duties to help prevent young carers from having inappropriate For further information visit levels of caring responsibilities. If you are aware of a www.actionforcarers.org.uk

Respite care and short breaks

You may have a carer living with you, or perhaps The best option will depend on your needs, the living nearby, who helps you on a regular basis. urgency of the situation and personal choice and Caring for someone can be a huge undertaking cost. If you are thinking about long-term care but and carers sometimes need a break. This may be have no experience of a care home, you could provided in a number of ways. You may wish to go book in for a short stay to see what it’s like. This will into a care home or a specialist short-term break give you some experience of residential care to facility for a week or two, you could have home- make an informed decision. based respite care, where another care worker moves into your home to care for you, or you could If you have nursing needs, ask for a nursing have family-based respite care, where you move determination as a contribution to your fees – see into another family’s home for a period. ‘Care homes with nursing’ on page 51.

Visit www.carechoices.co.uk for further assistance with your search for care 47 Advert_SCAAdvert_SCA Awards_October Awards_October 2016__420x297mm+bleed 2016__420x297mm+bleed DPS_Perfect DPS_Perfect Bind_Art.qxp_-) Bind_Art.qxp_-) 11/10/2016 11/10/2016 11:29 11:29 am amPage Page 1 1

cecreermemoonyn yo on ns aslael en onoww! ! l BleyBoenydo nthde t Chea lCl oafll Douf tDyu otfy tohfe t Yhea Yre -a Cr a-r eC aHroe mHeomel MloMsto Instn oInvnaotivvaet iAvec tAivcityiv Pitryo Pgrroagmrmamem inev oinlvionlgving l BleyBoenydo nthde t hCea lCl oafll Douf tDyu otyf tohfe t hYea Yre ar SerSveicrev iUces eUrse orfs tohfe t hYea Yre ar (Ind(iIvnidiuvaidl u oarl T oera Tme aAmw aArwd)ard) ThTeh Seu Srrueryr eCya Crea rAew Aawrdasr dosf foefrf ear a - Ca-r Ce aarte H aot mHeo m e l UlnsUunnsgu nHge rHoe orof tohfe t hYea Yrear l ElxcEexllceenlcleen icne D ine mDemnteian tCiaa rCea Treea Tme aomf tohfe t Yhea Yrear wownodnedrfeurlfuolpoppoprtourntuitnyi ttyo tmo omtiovtaitveate (Co(mCpoamnpya onry T oera Tme aAmw aArwd)ard) l OluOtsutatnstdaindgi nCgo nCtorinbturitbiounti oton Sto cSiaolc Ciaal rCea re yoyuor uwro wrkofrokrfcoer caen adn rde croecgongisneise l ClarCea Trea Tmea omf tohfe t hYea Yre(aTera(Tme aAmw aArwd)ard) l MlaMnaagnearg oefr tohfe t hYea Yre-a Cra-r Ce aHreo mHeome l PlroPvridoevird oefr tohfe t hYea Yre(aCro(mCpoamnpya Anwy aArwd)ard) execexlclelnlecen cwei twhiitnh iyno yuor ucro cmopmapnay.n y. l MlaMnaagnearg oefr tohfe t hYea Yre-a Cra-r Ce aarte H aot mHeome l ClarCea Erem Epmlopyelory oefr tohfe t hYea Yre(aCro(mCpoamnpya Anwy aArwd)ard) l ClarCea Nree wNceowmcoemr oefr tohfe t hYea Yre-a Cra-r Ce aHreo mHeome ShSahrea ryeo yuor usru cscuecscse swsi twhi tsht asftfa affn adnd l SlupSpuoprptionrgt iVngul nVeurlnaebrlea bPleo Ppeloe pinle t hine t Cheo mCommunmituynity l ClarCea Nree wNceowmcoemr oefr tohfe t hYea Yre-a Cra-r Ce aarte H aot mHeome (Co(mCpoamnpy,a Innyd, iIvnidiuvaidl uoar lT oera Tme aAmw aArwd)ard) othoethr ecro clloelalegaugeus eins itnh eth ceo cuonutyn’tsy’s l FlroFnrtolintel inLea Ldeeard oefr tohfe t hYea Yrear PlePasleea vsies ivt iwsitw www.swur.sreuyrrceayrcea.orerg.o.urgk. ufokr ffourll full adaudltu clta rcea rsee csteocrt oart aotu or ugra glaa la l AlncAilnlacrilyla Wryo Wrkoerrk oerr Toera Tmea omf tohfe t hYea Yrear catecagtoergyo drey tdaeilsta. ils. AwAawrdasr dpsr epsrensetanttiaotnio cne rceemreomnoy nayt aEtp Esopmso mDo Dwonwsns RaRceacoecuorsuer soen o Fnr iFdraidy a1y8 1 N8 oNvoemvebmebr.e r. SpSpootltiglighth to on nS pSpoonsnosorsr s WiWthi tshu psueprbe rgbu geuste sptr epsrensetenrtse,r ms, umsiucs, icd,i ndninenr earn adnd ShoSwho ywo uyro suur pspuoprpto frotr f tohre t hse csteocrt bory bspy osnpsoonrsinogri nogn eo noef ouf ro Aurw Aawrdasr dosr eoxr celuxcsilvuesi vsep osnpsoonrssohripship dadnacinncgin, gw,e w per opmroimsei site witi lwl bille b ae n aig nhigt htot troe mreemmebmebr!er! deadles.a lsB.e nBeeﬁntesﬁ ctas nc ainnc ilnucdleu dper iopritoyr ittiyc kteictk aeltl oacllaotcioanti ofonr f tohre t hgea lgaa dlain dnienrn aenr da nedn heannhcaendced mamrkaertkinegti nogp pooprptourntiutineist iearso aurnodu ntdhe t hAew Aawrdasr.ds. ThaTnhka nyko uy otuo toh otsheo soer goarngiasnatisioatniso nwsh wo hhoa vhea vaelr eaalrdeya dayg raegerde etdo tsop ospnsoonrs othr isth yise ayre'sa rA'sw Aawrdasr:ds: DDoon’nt’ tm misiss so outu!t! AshAcsrhocfrto, fBt,e rBitearzit,a Bz,ir Btlierytl eHyo Husoeu,s Be,lu Belfuine,f iBn,r oBormooem Pea rPka, rCk,a Creabraesbea,s Ce,a Crea Creh Coihcoeisc e&s C&a Creare MaMnaagneamgeemnte nMta Mttaetrtse, rCs,h Crishtriies t&ie C&o C, Co,i tCatitioatni,o Cn,o Cnnoencnte2cCt2aCrea &re H&i tH Tirta Tinrainingi,n Dg,C D CCa Crea, re, TicTkiectkse ftos rf ooru or ugra lgaa alaw aawrdasr ddsin dnienrn earn dan dda ndcaen coen o n TheT hMee Mateha,t Pha, nPaacnhaec,h Sea, nStaanntdaenrd, eSri,g Sniagtnuarteu, rSeu, nSruisneri sSee nSieonri oLirv Linivgi nagn da nWde Wlmeelmde.de. FriFdraiyd a1y8 1N8o Nveomvebmebr eart aEtp Esopmso Dmo Dwonws nRsa cReaccoeucorsuer saere are nonwo swe lslienlglin fgas fta ssot sboo book onko nwo two taov oaivdo didis daipspapopinotimntemnte.n t. FoFr omro mreo rinef oinrfmoramtioatnio onn o snp ospnosonrsionrgin ogu or uArw Aawrdasr dcso ncotanctta scct as@[email protected]

DoDwonwlonaldo atdh et hbeo bookionkgin fgo rfmor fmro fmro omu or uwre wbesibtesi toer oerm eamil ail scas@[email protected]

KeKepe eupp utpo tdoa tdea twei twh ith et hAew Aawrdasr dasn da nadll athll ethe newnesw frso fmro tmh et hSeu rSrueryr eayd ualdt uclat rcea rsee csteocrt.o r . FoFllowllo uws uast awtw www.tww.titwteitrt.ecor.mco/msu/rsrueryrceayrceare Advert_SCAAdvert_SCA Awards_October Awards_October 2016__420x297mm+bleed 2016__420x297mm+bleed DPS_Perfect DPS_Perfect Bind_Art.qxp_-) Bind_Art.qxp_-) 11/10/2016 11/10/2016 11:29 11:29 am amPage Page 1 1

CCeelelebbraratete t hthee b beesst ti nin a adduultl t sosocciaial lc caarere w witihth t hthee 2 2016016 SSuurrrreeyy C Caarree Aw Awaarrdsds TiTcikcektest sf ofor ro ouru rg galaal aA Awwaradrds s SuSrurrerye yC Caraer eA Awwaradrds s2 021061 6C Cataetgegoorireises cecreermemoonyn yo on ns aslael en onoww! ! l BleyBoenydo nthde t Chea lCl oafll Douf tDyu otfy tohfe t Yhea Yre -a Cr a-r eC aHroe mHeomel MloMsto Instn oInvnaotivvaet iAvec tAivcityiv Pitryo Pgrroagmrmamem inev oinlvionlgving l BleyBoenydo nthde t hCea lCl oafll Douf tDyu otyf tohfe t hYea Yre ar SerSveicrev iUces eUrse orfs tohfe t hYea Yre ar (Ind(iIvnidiuvaidl u oarl T oera Tme aAmw aArwd)ard) ThTeh Seu Srrueryr eCya Crea rAew Aawrdasr dosf foefrf ear a - Ca-r Ce aarte H aot mHeo m e l UlnsUunnsgu nHge rHoe orof tohfe t hYea Yrear l ElxcEexllceenlcleen icne D ine mDemnteian tCiaa rCea Treea Tme aomf tohfe t Yhea Yrear wownodnedrfeurlfuolpoppoprtourntuitnyi ttyo tmo omtiovtaitveate (Co(mCpoamnpya onry T oera Tme aAmw aArwd)ard) l OluOtsutatnstdaindgi nCgo nCtorinbturitbiounti oton Sto cSiaolc Ciaal rCea re yoyuor uwro wrkofrokrfcoer caen adn rde croecgongisneise l ClarCea Trea Tmea omf tohfe t hYea Yre(aTera(Tme aAmw aArwd)ard) l MlaMnaagnearg oefr tohfe t hYea Yre-a Cra-r Ce aHreo mHeome l PlroPvridoevird oefr tohfe t hYea Yre(aCro(mCpoamnpya Anwy aArwd)ard) execexlclelnlecen cwei twhiitnh iyno yuor ucro cmopmapnay.n y. l MlaMnaagnearg oefr tohfe t hYea Yre-a Cra-r Ce aarte H aot mHeome l ClarCea Erem Epmlopyelory oefr tohfe t hYea Yre(aCro(mCpoamnpya Anwy aArwd)ard) l ClarCea Nree wNceowmcoemr oefr tohfe t hYea Yre-a Cra-r Ce aHreo mHeome ShSahrea ryeo yuor usru cscuecscse swsi twhi tsht asftfa affn adnd l SlupSpuoprptionrgt iVngul nVeurlnaebrlea bPleo Ppeloe pinle t hine t Cheo mCommunmituynity l ClarCea Nree wNceowmcoemr oefr tohfe t hYea Yre-a Cra-r Ce aarte H aot mHeome (Co(mCpoamnpy,a Innyd, iIvnidiuvaidl uoar lT oera Tme aAmw aArwd)ard) othoethr ecro clloelalegaugeus eins itnh eth ceo cuonutyn’tsy’s l FlroFnrtolintel inLea Ldeeard oefr tohfe t hYea Yrear PlePasleea vsies ivt iwsitw www.swur.sreuyrrceayrcea.orerg.o.urgk. ufokr ffourll full adaudltu clta rcea rsee csteocrt oart aotu or ugra glaa la l AlncAilnlacrilyla Wryo Wrkoerrk oerr Toera Tmea omf tohfe t hYea Yrear catecagtoergyo drey tdaeilsta. ils. AwAawrdasr dpsr epsrensetanttiaotnio cne rceemreomnoy nayt aEtp Esopmso mDo Dwonwsns RaRceacoecuorsuer soen o Fnr iFdraidy a1y8 1 N8 oNvoemvebmebr.e r. SpSpootltiglighth to on nS pSpoonsnosorsr s WiWthi tshu psueprbe rgbu geuste sptr epsrensetenrtse,r ms, umsiucs, icd,i ndninenr earn adnd ShoSwho ywo uyro suur pspuoprpto frotr f tohre t hse csteocrt bory bspy osnpsoonrsinogri nogn eo noef ouf ro Aurw Aawrdasr dosr eoxr celuxcsilvuesi vsep osnpsoonrssohripship dadnacinncgin, gw,e w per opmroimsei site witi lwl bille b ae n aig nhigt htot troe mreemmebmebr!er! deadles.a lsB.e nBeeﬁntesﬁ ctas nc ainnc ilnucdleu dper iopritoyr ittiyc kteictk aeltl oacllaotcioanti ofonr f tohre t hgea lgaa dlain dnienrn aenr da nedn heannhcaendced mamrkaertkinegti nogp pooprptourntiutineist iearso aurnodu ntdhe t hAew Aawrdasr.ds. ThaTnhka nyko uy otuo toh otsheo soer goarngiasnatisioatniso nwsh wo hhoa vhea vaelr eaalrdeya dayg raegerde etdo tsop ospnsoonrs othr isth yise ayre'sa rA'sw Aawrdasr:ds: DDoon’nt’ tm misiss so outu!t! AshAcsrhocfrto, fBt,e rBitearzit,a Bz,ir Btlierytl eHyo Husoeu,s Be,lu Belfuine,f iBn,r oBormooem Pea rPka, rCk,a Creabraesbea,s Ce,a Crea Creh Coihcoeisc e&s C&a Creare MaMnaagneamgeemnte nMta Mttaetrtse, rCs,h Crishtriies t&ie C&o C, Co,i tCatitioatni,o Cn,o Cnnoencnte2cCt2aCrea &re H&i tH Tirta Tinrainingi,n Dg,C D CCa Crea, re, TicTkiectkse ftos rf ooru or ugra lgaa alaw aawrdasr ddsin dnienrn earn dan dda ndcaen coen o n TheT hMee Mateha,t Pha, nPaacnhaec,h Sea, nStaanntdaenrd, eSri,g Sniagtnuarteu, rSeu, nSruisneri sSee nSieonri oLirv Linivgi nagn da nWde Wlmeelmde.de. FriFdraiyd a1y8 1N8o Nveomvebmebr eart aEtp Esopmso Dmo Dwonws nRsa cReaccoeucorsuer saere are nonwo swe lslienlglin fgas fta ssot sboo book onko nwo two taov oaivdo didis daipspapopinotimntemnte.n t. FoFr omro mreo rinef oinrfmoramtioatnio onn o snp ospnosonrsionrgin ogu or uArw Aawrdasr dcso ncotanctta scct as@[email protected]

DoDwonwlonaldo atdh et hbeo bookionkgin fgo rfmor fmro fmro omu or uwre wbesibtesi toer oerm eamil ail scas@[email protected]

Sheltered housing

Sheltered housing is usually for older people, help with shopping for example, but if required can although in some cases it may be suitable for people help you to purchase the necessary support from who are younger and have a disability. other agencies.

You have your own self-contained accommodation For further information, speak to your borough or (there may also be some communal areas) and district council housing department or your social are largely independent, but there may be staff care worker. You can also find out more at available to offer some support, check on your www.surreyinformationpoint.org.uk or by visiting wellbeing and to respond in case of emergency via one of the hubs on local high streets or looking at an alarm. These staff do not provide personal care or www.thesurreyhubs.org.uk

Extra Care housing

Extra Care housing offers self-contained restaurant, and social/leisure facilities. The intention accommodation with staff available on-site to assist is that people can move into Extra Care housing with housing-related matters. There is also a separate as an alternative to residential care, as the support team who will be available to provide personal care available can respond to changing needs. according to any assessed needs. You can use your personal budget to buy your care, alongside any For further information, speak to your borough or additional services you may choose, from the on-site district council housing department or your provider or elsewhere. social care worker. You can also find out more at www.surreyinformationpoint.org.uk or by There may also be additional facilities such as a visiting www.thesurreyhubs.org.uk

Residential care

If you are not able to live safely at home due to services including short-term breaks (respite), day physical or mental health needs, a care home care, reablement, dementia support and long-term may be the best option. All care providers must residential care. A decision has been taken to close be registered with the Care Quality Commission these homes and work with residents and their (CQC). The CQC inspects and rates services against families to find alternative accommodation and fundamental standards in order to ensure people services. Two of these homes will close during 2016. receive good-quality safe care, which is responsive to their needs. The reports are available at the There are six residential care homes operated by the individual homes or from the CQC. See page 61 for council for people with learning disabilities (two in contact details. Care homes and care homes with partnership with Kingston and Wimbledon YMCA). nursing in Surrey are listed in this directory, starting They offer short-term breaks (respite), outreach on page 73. support and long-term residential care. We promote independence and involvement in the community Surrey County Council in-house services offer a and empower people to live a meaningful and range of accommodation-based support options for satisfied life. All of our services are listed in this people in Surrey. We currently have four residential directory, alongside other residential care homes for care homes for older people that provide a range of people with learning disabilities.

50 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Residential care continued

Care homes (personal care only) Personal care includes bathing, help with eating, dressing and help with moving. It also includes social and physical activities tailored to your individual needs and interests. Care homes can provide A free service for different types of support and placements, including families looking for long-term stays, planned and emergency breaks the right care home for you and your family and help for you to return to your own home (reablement services). In most 01483 203 636 circumstances care homes offering personal care [email protected] must be paid for. See page 58 for more information careseekers.co.uk on paying for residential or nursing care.

Care homes with nursing THE GRANGE CARE HOME Care homes with nursing offer the same personal care as care homes, but with nursing staff on duty 24-hours a day. If you think you need nursing care in a home, you will need to be assessed by either a social care worker or registered nurse to work out what care you will need. The visit could be in your own home, in a hospital if you’ve been ill, or in a care home. You will be fully involved in planning your care needs.

If a care home providing nursing care is the best option for you, the social practitioner will give you Care devoted to individual needs information to help you find a home that meets your The Grange near Woking provides a range of care services. care requirements. This boutique care home overlooks the landscaped grounds of Mayford Grange, and further afield, the surrounding countryside. Residents here can enjoy a safe, secure and It is important that you get your nursing needs peaceful retirement setting, making it a home away from home. assessed and determination completed before Care services include: you go into a care home with nursing so you are • Domiciliary care clear that you are entitled to Funded Nursing Care • Residential care (FNC), sometimes known as Registered Nursing Care • Respite care Contribution (RNCC), see page 60. You can request For more information please contact Rebecca Elliott on 01483 772887. that this assessment occurs before discharge from hospital from the ward nursing staff, your social care Mayford Grange, Near Woking, GU22 9AX Tel: 01483 772887 www.thegrange-mayford.co.uk worker (via NHS Continuing Healthcare screening – see page 60), or directly from the FNC Team at the Clinical Commissioning Group (CCG) (see details for Surrey Downs CCG on page 11).

On admission, the care home with nursing should apply to the CCG so your nursing needs are assessed if this has not already been done.

For further information on finding a suitable care home, call this directory’s independent helpline on 0800 389 2077.

Home 1 Fees per week Quality rating* Home 2 £ £ Home 3 £

We suggest that you take paper with you when visiting care homes so that you can make notes.

Staff Personal preferences

What is the minimum number of Is the home too hot/cold? Can you staff that are available at any time? control the heating in your room? Are staff respectful, friendly and polite? Is the décor to your tastes? Do staff have formal training? Are there restricted visiting hours? Are the staff engaging with residents? Is there somewhere you can go to be alone? Activities Does the home feel welcoming? Is there an Activities Co-ordinator? Catering Can you get involved in activities you enjoy? Does the menu change regularly? Does the home organise any outings? Can the home cater for any dietary requirements you may have? Are residents escorted to appointments? Can you eat when you like, even Do the residents seem entertained? at night? Does the home have a varied Can you have food in your room? activities schedule? Is there a choice of food at mealtimes? Life in the home Is alcohol available/allowed if you want it? Is the home adapted to suit your needs? Can visitors join you for meals? Can you bring your own furniture? Fees Are there enough plug sockets in the rooms? Do your fees cover all of the services and activities? Are there restrictions on going out? Are fees likely to change regularly? Is there public transport nearby? Is the notice period for cancellation of Does the home provide any transport? the contract reasonable? Can you make/receive calls privately? Could you have a trial period? Can you decide when to get up and Can you keep your room if you go go to bed? into hospital? Does the home allow pets? Can you handle your own money? *See page 61.

52 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Dementia care

Dementia services in Surrey

If you are worried about dementia, talk to your GP Dementia Navigator service who, as well as discussing your concerns, will advise The Dementia Navigator service provides specialist on a diagnosis. They may carry out tests themselves support and advice in a personalised way, in order or refer you to a Memory Clinic, which provides to sustain and improve the quality of life of people assessment and treatment for memory related living with dementia, their carers and their family. issues in the community. If you have a diagnosis and are concerned, talk to your local Adult Social Care The navigators (currently provided by Alzheimer’s team or contact Alzheimer’s Society to speak to a Society) signpost people with a diagnosis of Southlands (surrey ed vers)_Layout 1 11/08/2011 08:53 Page 1 Dementia Navigator.

Surrey County Council is working with the clinical Southlands commissioning groups in Surrey to meet the 7 inkfield ane, Southlands, Redhill, Surrey RH1 1JF growing challenge of dementia, and have made Tel: 01737 769146 a commitment to increase the diagnosis rate so Email: [email protected] that more people receive a good quality, early e: .southlandsresthome.co.uk diagnosis, allowing for earlier planning, treatment, Southlands caters for individuals from the age of 60 years and care. Each clinical commissioning group area is old who suffer from mental health problems and dementia. developing a strategy. The aim of these strategies is We provide 24hrs care and have an excellent activities to improve dementia services in the area based upon programme that is tailored to each individual’s needs so the local population and its needs which may vary that they benefit from the optimum therapeutic value of the service we provide. across the county.

Dementia care – ‘community opportunities’ Kathryn’s House We have started to use the term ‘community 43-49 Farnham Road, Guildford opportunities’ in place of ‘day care’. This reflects the Surrey, GU2 4JN Tel: 01483 560070 recent changes we have implemented on how we Fax: 01483 560054 commission dementia services. These changes are Email: [email protected] a result of extensive discussions with the voluntary Kathryn’s House Residential Care Home provides care with compassion in a safe and homely environment. The home caters sector, private care sector and people living with for older people, including those with dementia and mental health dementia and their carers. needs. Situated within easy walking distance of Guildford town centre, bus and rail links. The home has been recently extended and refurbished to include ensuite facilities and a secure decked We are moving away from block contracts with one garden area at the rear. or two providers that limit choice and flexibility. Instead, a variety of providers will offer activities and support to individuals, including carers. This could be, for example, accessing a local sports club, help in accessing arts and culture, help to go shopping, befriending and peer support groups. Traditional day centres and short-term support in residential care still • Family run care home for the elderly and people with Dementia have roles to play in the new service, particularly for • Respite/emergency admissions those with high needs. Tel: 01730 892 081 • Daily activities • Outings in homes transport www.rotherbank.com • Secure home and garden Rotherbank Farm Lane, • Agency staff never used For more information, and to find local services, Liss Forest GU33 7BJ • Cinnamon Trust Pet Friendly Care Home of the Year Finalist visit www.surreyinformationpoint.org.uk Quality Care For The Elderly | Dementia | Long Term | Respite Care In Family Run Home

Visit www.carechoices.co.uk for further assistance with your search for care 53 Dementia services in Surrey continued dementia, and their carers, to appropriate services homes and churches, to make connections and and provide them with information and advice to work towards establishing dementia friendly keep them as healthy and independent as possible in environments. This may involve staff being trained their own homes. This enables people to have choice as Dementia Friends, or the environment being and control over their lives, health and social care made more dementia friendly, e.g. easily understood support. signage, colour and pattern of decor. Locations that become dementia friendly will receive a logo to display (in a shop window for example), so that There is now a single point of access for all individuals and carers can easily identify them. services provided by Alzheimer’s Society in Surrey: 65 Woodham Lane, Surrey County Council’s approach to supporting Addlestone people with dementia and their carers is a ‘whole KT15 3ND systems’ approach, with local clinical leadership Tel: 01932 855582 driving the design of local services. Email: [email protected] Information on local dementia services can be Dementia Friendly Communities obtained through Wellbeing Centres or ‘hubs’ (see Run by Alzheimer’s Society, Dementia Friendly page 68). These centres offer a professional presence Communities have set about establishing one in the form of the Dementia Navigators and, in some dementia friendly environment per borough venues, peer support groups and day opportunities. or district. They are working with a variety of They can also provide opportunities to test telecare stakeholders across Surrey, including schools, equipment to help keep people safe in their homes gypsy and traveller communities, residential care (see page 13 for more information on telecare).

Rodwell House Nursing Suites Specialised care for younger people with physical disabilities Relationship Centred Care™

• Younger People 25-65 • Day care available • Care for individuals with complex needs • Active social programme • Individually tailored care plans • Long and short term care

Family owned by Ernie and Dr Karen Graham (a practising GP) Full details are available from the manager Tel 01932 853371 • Email [email protected] • www.rodwellhouse.co.uk Rodwell House, Row Town, Addlestone, Surrey KT15 1HH

Home 1 Fees per week Quality rating* Home 2 £ £ Home 3 £

We suggest that you take paper with you when visiting care homes so that you can make notes. Please use this checklist in conjunction with the care home checklist on page 52.

Design Health

Are there clear signs throughout Can residents get help with eating the home? and drinking? Has the home been designed or How often does the home review adapted for people with dementia? residents’ medication? Are the home and grounds secure? Does the home offer help if a resident needs assistance taking Are there prompts outside the medication? residents’ rooms to help people identify their own? Do GPs visit the home regularly? Is the décor familiar to your loved one? Staff Choices Are staff trained to identify when a resident might be unwell? Do residents get choice in terms of what they wear each day? Are staff trained to spot when someone needs to go to the toilet? Are residents encouraged to be independent? Do the staff have any dementia specific training/experience? Can residents decide what to do each day? Will your loved one have a member of staff specifically responsible for Can residents have a say in the décor their care? of their room? Approach to care Activities Does the home follow a specific Are residents able to join in with approach to dementia therapy, for household tasks like folding washing? example, validation therapy? Are there activities on each day? Will the home keep you informed Can residents walk around outside on about changes to your loved one’s care? their own? Does the home have a specific Are residents sitting in front of the TV approach to end of life care? or are they active and engaged? Does the home keep up to date with Are there rummage boxes around? best practice in dementia care? *See page 61.

Visit www.carechoices.co.uk for further assistance with your search for care 55 Residential dementia care

If the time comes when remaining at home is no The home should be person-centred in its approach to longer possible, the benefits of a specialist dementia individuals, understanding what triggers challenging care home may need considering. behaviour and responding in a supportive and compassionate way. It would also be helpful to check Differentiating one care home from another can be whether the home conducts annual reviews of difficult, but the quality and quantity of staff training is medication usage with their local GP practices. especially important, along with the turnover of staff, as continuity of relationships in this type of home is Questions to ask of any home registered for someone critical. Visit the home without an appointment and with dementia can be found in the residential judge how you are greeted. dementia care checklist on page 55. Other specialist services

Support for people with disabilities

Surrey Choices provides a range of support services • massage, chiropody and foot care; in the community for people (usually aged 18+) with • gym/exercise equipment; physical, mental or learning disabilities. The objective is to enable independence and help people to live • radio/DJ experience; and the best life possible, with support. • summer programme with a wide range of ‘taster’ courses. Surrey Choices is all about helping you and your family to find the best support, care, activities and services Surrey Choices for your needs. The company’s flexibility means it Tel: 01483 806806 • Email: [email protected] changes to suit you – not the other way around – so Web: www.surreychoices.com whatever you do at Surrey Choices will be right for Easy info: www.easyinfoforus.org.uk/latc your situation, your needs and your ambitions.

Other specialist services include Sensory Services Surrey Choices offers a range of day and community by Sight for Surrey. Their team offers information support services throughout Surrey including its and advice, as well as providing a complete welfare new innovative personal assistance service, shared benefits information and support service to people lives service, enhanced home living and support, with a visual impairment, dual sensory loss or supported employment, training and skills for from the Deaf and hard of hearing community. It independence and a professional social work practice also offers classes in Braille, magnifiers and other team in addition to the respite/short breaks service. reading equipment. Services provided include: Sensory Services by Sight for Surrey • rebound therapy; Rentwood, School Lane, Fetcham, • Tea & Memories; Leatherhead KT22 9JX • evening clubs; Tel: 01372 377701 Minicom: 01372 361517 • a café; Voice Line for Deaf/Hard of Hearing: 01372 869961 • hydrotherapy pool; SMS text: 07860 026269 • sensory rooms; Email: [email protected] Web: www.sensoryservices.org.uk • arts and crafts;

56 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Mental health services

If you have concerns about your mental health or needs and a support plan will be established to require help for someone in your family, you should meet these needs using a supported self-assessment contact your GP in the first instance, who will advise approach. For your social care needs, you will be on the best way to address the issue. This may be supported to choose how best to meet these needs dealt with by the primary care services or you may and improve your recovery. The majority of services be referred to your local Community Mental Health are aimed at supporting people in their own homes Recovery Service (CMHRS) which provides a range of but if the assessment deems that you need more services. support than this, you will be helped to identify a resource that will meet your assessed needs. The local team will determine your eligibility for services and carry out a comprehensive assessment For further information, visit of your needs. You will be given a statement of your www.surreycc.gov.uk/adultsocialcare

Community Mental Health Recovery Services contacts Elmbridge and Cobham Reigate and Banstead Oxted RH8 9LH Joseph Palmer Centre, Shaws Corner, Blackborough Road, Tel: 01883 385481 319a Walton Road, Reigate RH2 7DG Waverley West Molesey Tel: 01737 272301 Covering Cranleigh, Farnham, KT8 2QG Runnymede Godalming and Haslemere clinics Tel: 0208 873 4300 Lake House, St Peter’s Hospital Site, Berkeley House, 11-13 Ockford Epsom and Ewell Guildford Road, Chertsey KT16 0QA Road, Godalming GU7 1QU Farmside, Horton Lane, Tel: 01932 723392 Tel: 01483 528100 Epsom KT19 8PB Spelthorne Woking Tel: 01372 204000 The Portacabin, Burges Way, Bridgewell House, 29 Claremont Guildford Knowle Green, Staines TW18 1YA Avenue, Woking GU22 7SF Redwood Centre, Farnham Road Tel: 01932 794848 Tel: 01483 756318 Hospital, Guildford GU2 7LX Nurturing Independence halSurreyow suppo Heathrts youn g people aged 16-35 Hampshire Tel: 01483 443551 Thewith Ridgewood a learning disabili Centre,ty in Su Oldrrey Bisley North East Hampshire, Road, Frimley GU16 9QE Mole Valley Aldershot Centre for Health, Tel: 01276 605522 Clarendon House, 28 West Street, Hospital Hill, Aldershot, Dorking RH4 1QJ Tandridge Hampshire GU11 1AY Tel: 01306 502400 Langley House, Church Lane, Tel: 01252 335566 Nurturing Independence halow supports young people aged 16-35 with a learning disability in Surrey Nurturing Independence • search care providers quickly and easily halow supports young people aged • search by postcode/town 16-35 with a learning disability and care type in Surrey. halow offers a range of • Informationhal onow standards activites including: of care • • Parent2Parent • Social Activities • Parent2Parent • links• toBuilding the latest Futu inspectionres • Buddy Service • Building Futures • Buddy Service reports • A Reason To Get Up • Supported Living • A Reason To Get Up • Supported Living With so many providers to • extra information, photos Please visit choose from, where do and direct website links forww hundredsw.hal oofwp providersroject.orghal.ukow you start? • • Parent2Parent For more information please call: • request a brochure • Building Futures • Buddy Service 01483 447960 www.carechoices.co.uk • checklists to take with • A Reason To Get Up • Supported Living you when you visit E: [email protected] can help you out. 01483 447960Please visit Charity no.1116773www.halowproject.org.uk www.halowproject.org.uk 01483 447960 Visit www.carechoices.co.uk for further assistanceCharity no.1116773 with your search for care 57 End of life care

End of life care is ‘care that helps all those with other partners, and our promoting of friends, family advanced, progressive, incurable illness (malignant and community, helps ensure we deliver consistent and non-malignant alike) to live as well as possible and high-quality care for people, including those until they die. It enables the supportive and palliative approaching the end of life. care needs of both patient and family to be identified and met throughout the last phase of life and into Useful websites bereavement. It includes management of pain and other symptoms and provision of psychological, CSH Surrey social, spiritual and practical support.’ Provides a broad range of palliative care services so patients and their carers can feel secure Due to the ageing population, the number of deaths returning home to be supported by a nursing per year in England and Wales is expected to rise by team that provides a high standard of care. 17% between 2012 and 2030 (Gomes & Higginson www.cshsurrey.co.uk/our-services/service- 2008). We know that nationally 70% of people would adults/end-life-care prefer to die at home, yet 51% still die in hospital. Dying Matters Our aim is to work in partnership to commission Set up by the National Council for Palliative Care end of life care pathways that offer choice, consist (NCPC), the coalition aims to promote awareness of high-quality services, embed best practice and of dying, death and bereavement. The website support both patients and care workers, taking has a comprehensive support section. account of their physical, psychological, spiritual, www.dyingmatters.org cultural and social needs during the end of life and NHS Choices into bereavement. Provides information and advice for people at the end of life and their carers. Our commitment to joint commissioning, focusing www.nhs.uk/planners/end-of-life-care/pages/ firmly on individual needs, ensuring we work in an end-of-life-care.aspx integrated way with CCGs, service providers and Paying for residential care

Many people who currently choose to go into a nursing begin on page 73. You need to choose a care home could continue to live at home with the home you can afford for however long you may live right level of support. Anyone who is thinking about there. Some people choose an expensive home and moving to a care home can ask us to carry out an then use up all their savings. They may then have to assessment of their needs. This includes people who move to a different care home. may have sufficient money to pay for their own care. If you have capital or savings of more than £23,250 We can provide advice and information on many you will have to pay in full for any care services you services, including equipment and adaptations, require. If you have capital and savings of less than telecare and alarm systems and respite breaks to help £14,250, your contribution will be assessed only on you stay in your own home for as long as possible. your income and we may meet the shortfall, subject to local funding limits. Between these two figures, a If your needs assessment shows that a care home sliding scale operates whereby you must pay £1 per is the best option, we can give you information week for each £250 you have above the lower figure. about the range of homes available to help you Assuming you will be needing care, you may be decide which care home will suit your needs. entitled to some of the following financial assistance Comprehensive lists of care homes/care homes with and support, subject to an assessment of need.

58 This Directory’s helpline 0800 389 2077 – assistance with finding care and support What will you have to pay for your care?

The value of your home is included when assessing • if you have a private pension, only half will be capital unless your partner, or a relative who is over considered when you are assessed, providing 60 or incapacitated, or a child under 16 who you or a you are paying half to your partner; former partner maintain still lives there. • if you are moving into a nursing home you may be eligible for NHS Funded Nursing Care – If, apart from your property, your savings are less than currently £156.25 (see page 60 for more £23,250, and your income is not enough to meet your information); care home fees, we may help with your care costs for the first twelve weeks. This is called a twelve-week • your assessment will be made up of two elements, property disregard. After this time, you might be a care part and a financial one; and required to pay the full cost of your care, or you may • if you are required to pay the full cost of your care, be able to get a deferred payment agreement, see a nursing home will generally be more expensive page 60. than a care home offering personal care only.

To work out how much you might need to contribute Consider claiming: towards your care costs, you must ask for an • Income Support assessment. This will define your care needs and how they will be best met as well as your financial situation. • Pension Credit The homes you consider must be able to meet the needs identified in your assessment. Definitely claim: Attendance Allowance, worth either £55.10 or £82.30 Your choice of care home will usually be limited to per week depending on your care needs, though you those that accept the local authority’s funding level. will lose this after 28 days if you receive financial help More expensive homes are likely to expect you to from the council. See page 24 for more information arrange a third party to ‘top-up’ the difference, see on benefits, including Attendance Allowance. page 60.

Remember: • if your partner still lives at home, they will not be means-tested;

Seeking financial advice

Adult Social Care encourages everybody to seek Advisers (SOLLA), which provides financial products unbiased, expert advice from independent financial and services to the later life market with specialist advisers (IFAs) to help you work out how to pay for knowledge of the sector. A list of these IFAs can be long-term care. found at www.societyoflaterlifeadvisers.co.uk or you can call 0333 202 0454. IFAs are regulated by the Financial Conduct Authority (FCA) and must follow a code of conduct and ethics Alternatively, for free advice on paying for care, and take shared responsibility for the suitability of planning and debt advice go to any product they recommend. Unlike advisers who www.moneyadviceservice.org.uk or call the are tied to particular providers, IFAs can offer advice Money Advice Service on 0800 138 7777. on products from across the whole market. Please contact us for information on our contribution It is recommended that you seek advice from IFAs to care fees, phone the Adult Social Care Team on who are accredited by the Society of Later Life 0300 200 1005.

Visit www.carechoices.co.uk for further assistance with your search for care 59 Other financial support

Some of the figures mentioned here may change a community nurse or a therapist, as well as personal over the life of this directory. care to help you at home, like having a bath or dressing. If you live in a care home or care home with Deferred payment agreements nursing, the NHS may pay for the full cost of your If you are eligible, after the twelve-week property support. disregard period, any financial help from us will be charged against the value of your home and recovered Eligibility for NHS Continuing Healthcare is very strict once your house has been sold. This is called a deferred – contact Adult Social Care for more information. payment agreement. You will have to pay set-up and annual costs as part of the scheme and pay interest on Running out of money any amounts deferred. There may be a limit on how If your capital is likely to reduce to £23,250, you much we will pay and it may affect your entitlement must let us know well in advance as we may step to pension credit if your property is not seen to be in to help with your care fees. We must conduct an on the market and becomes treated as capital by the assessment of your situation and you may be eligible Department for Work and Pensions (DWP). for financial assistance.

NHS Funded Nursing Care If the home you have chosen charges more than the Whether you are a temporary or permanent resident, contribution offered by us and we are contributing if you live in a care home that provides nursing care towards your care costs, you must find someone you may be entitled to a non-means-tested NHS to help pay the difference – a ‘top-up’ payment. Funded Nursing Care (currently £156.25 per week for Whoever does this, whether family or a benevolent the standard rate) towards the cost of your nursing charity, they should realise that they may have to pay care. This is paid directly to the home. Please note: this for some time. Alternatively, you would have to this figure is subject to change. find a cheaper home.

NHS Continuing Healthcare Understanding your rights before arranging care is As explained on page 11, you can receive continuing essential. There are a number of financial products healthcare services in any setting if your needs and specialist companies who may be able to help. demonstrate a primary health need. If you are It is important to seek advice before committing eligible, the NHS will pay if you need healthcare from yourself. WHAT ARE THE CARE OPTIONS? HOW WILL I KNOW WHICH TO CHOOSE? WHAT IFARE MUM THE DOESN’T CARE OPTIONS? AGREE? HOW WILL I KNOW WHICH TO CHOOSE? WHATVISIT THE IF NEW MUM CARE DOESN’T SELECT AGREE?WEBSITE WWW.CARESELECT.CO.UK

VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK

CALL CARE SELECT FOR MORE INFORMATION: 0800 389 2077 CALL CARE SELECT FOR MORE INFORMATION: 0800 389 2077 60 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Essential information

Inspecting and regulating care services

All care providers must be registered under a Experts by Experience; people who use services; and system which brings adult social care, independent carers. healthcare and the NHS under a single set of essential standards of quality and safety. Following an inspection, each care home and home care agency is given a report of how it rates against The Care Quality Commission (CQC) registers, national essential standards of quality and safety. The inspects and reviews all adult social care and CQC has also started rating services as: Outstanding, healthcare services in England in the public, private Good, Requires Improvement and Inadequate. and voluntary sectors. This includes care homes, care homes with nursing, home care agencies and NHS When considering a care service, it’s always a good services, amongst others. idea to check its inspection report and rating on the CQC’s comprehensive website www.cqc.org.uk or Inspectors carry out a mixture of announced and ask the care provider you are considering for a copy unannounced inspections looking at the quality and of their latest inspection report. safety of the care provided. They look at whether the service is: Safe, Effective, Caring, Responsive to For any enquiries or to register a concern or a people’s needs, and Well-led. complaint, phone the CQC on 03000 616161 or email [email protected] Inspection teams are led by an experienced CQC manager and often include experts in their field. The The Care Quality Commission, Citygate, Gallowgate, team may also include professional or clinical staff; Newcastle upon Tyne NE1 4PA

Safeguarding adults at risk

Living a life that is free from harm and abuse is a or experience of abuse or neglect. fundamental right of every person. All of us need An adult at risk may therefore be a person who: to act as good neighbours and citizens in looking out for one another and seeking to prevent • is elderly and frail due to ill health, physical the isolation that can lead to abusive situations disability or cognitive impairment; and put adults at risk of harm. That is one of the • has a learning disability; fundamental principles of communities that are fair, compassionate and caring. • has a physical disability and/or a sensory impairment; An adult at risk is defined as: • has mental health needs, including dementia or a • a person aged 18 years or over, who has needs for personality disorder; care and support (whether or not the local • has a long-term illness/condition; authority is meeting any of those needs); • misuses substances or alcohol; or and • is a carer, such as a family member/friend, who • is experiencing, or is at risk of abuse or neglect; provides personal assistance and care to adults and and is subject to harm. • as a result of those care and support needs, is The Oxford English Dictionary defines harm as unable to protect themselves from either the risk ‘damage or injury that is caused by a person or an

Visit www.carechoices.co.uk for further assistance with your search for care 61 Safeguarding adults at risk continued event’. Harm may consist of a single act or repeated • someone who deliberately exploits adults at risk acts. It may be physical, verbal or psychological, it who are vulnerable people. may be an act of neglect or omission to act, or it may occur where an adult at risk is persuaded to enter We work with partner agencies in Surrey to into a financial or sexual transaction to which he or safeguard vulnerable adults against abuse and to she has not consented, or cannot consent. raise awareness throughout the community to help prevent further abuse. Harm towards adults at risk can occur in any setting or any situation and can be a complex area of work. What to do if you suspect abuse or neglect Harm may occur in domestic, institutional and public If you suspect abuse or neglect you need to report it. settings. In an emergency call 999. The harming of adults at risk occurs in all cultures, all religions and all levels of society. Otherwise, please report it to the Surrey Multi Agency Safeguarding Hub (MASH) Who might be causing the harm? Tel: 0300 470 9100 (9am to 5pm Monday to Friday) The person who is responsible for the harm is often Email: [email protected] well known to the person being harmed and could be: Secure email: [email protected] Out of hours Emergency Duty Team: 01483 517898 • a carer; If you have concerns about the standards or • a volunteer; application of regulations in a care home, you should contact: • a health worker, social care or other worker; The Care Quality Commission, • a relative, friend or neighbour; Citygate, Gallowgate, • another resident or service user; Newcastle upon Tyne NE1 4PA Tel: 03000 616161 • an occasional visitor or someone who is providing Email: [email protected] a service; or Web: www.cqc.org.uk

Comments, compliments or complaints

All care providers need to know how well they are procedure that they can share with you. You should doing. Your feedback is very important to them. be able to make complaints verbally (in person They want to know whether their services meet or by phone) or in writing, through a letter or an your needs and are being delivered effectively. email. They welcome your comments, compliments and complaints so that they can serve you better. Alternatively, you may just want to make comments and suggestions about how things are If you are concerned about the care that you, a done, or you may wish to compliment the staff friend or a relative is receiving, you may want to talk you deal with. The service should be able to help first to a member of staff or the service’s manager. you make comments or compliments, as well as The problem may be resolved quite easily through complaints. a conversation. You should feel able to complain about any aspect Making a complaint should be easy to do. Care of your care, whether it’s provided in your own services must have an easy-to-use complaints home or in a care home. For example, you may

62 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Comments, compliments or complaints continued want to complain about the way you are treated by You can request a form from the Adult Social Care a staff member or the quality of the food that you helpline by phoning 0300 200 1005 and then post it are served. to the team that provides you with a service.

If you do not wish to contact the service’s staff, If your adult social care services are provided by a or talking to the manager does not resolve your private company rather than with the assistance of concerns, you can contact the registered owners Surrey County Council, you can contact the Local of the service. They have a duty to respond to your Government Ombudsman, who will be able to give complaints. you advice on making a complaint.

If Surrey County Council has arranged, funded or Local Government Ombudsman, contributed to the funding of your care, you can also PO Box 4771, contact the Adult Social Care Directorate. Coventry CV4 0EH Tel: 0300 061 0614 Adult Social Care Customer Relations Team Email: [email protected] Surrey County Council, Web: www.lgo.org.uk Millmead House, Millmead, Guildford, Surrey GU2 4BB Tel: 01483 518300 Email: [email protected]

You can also complete an online feedback form at www.surreycc.gov.uk/contact-us/feedback-form

Out of county care

You may wish to choose a care home outside of located would normally contribute. Surrey, for example to be closer to family or friends. If you will be fully funding the cost of the care If you are eligible for funding from us towards the yourself, you have the freedom to choose whichever cost of your care home place, we will contract with home you wish. However, you may still wish to seek the care home you choose. We must be satisfied that further advice about which home to choose – details the care home is suitable for your assessed needs, of organisations that can offer advice are listed on so it is important to seek our advice before making pages 66-69. If, at some point in the future you a final decision. Subject to this we will normally become eligible for state funding, you will need to contribute an amount equivalent to the amount contact the local authority in which your care home is which the local authority in which the care home is located, as you will no longer be a resident of Surrey.

Visit www.carechoices.co.uk for further assistance with your search for care 63 Further help

How solicitors can help

A solicitor can give you impartial advice about wills, An ‘advance directive’ allows you to communicate making gifts, estate planning and Powers of Attorney. your wishes in respect of future medical treatment Some can also offer guidance on immediate and but it is not legally binding. You may instead wish long-term care plans, ensuring (if applicable) the NHS to make a living will, properly known as an ‘advance has made the correct contribution to your fees. decision’ setting out treatment that you do not want to receive in specified circumstances, which would Lasting Powers of Attorney (LPAs) allow you to legally have to be followed, even if you die as a result. appoint someone you trust to make decisions about your personal welfare, including healthcare Any proposed gift out of your estate needs careful and consent to medical treatment, and/or your consideration of the benefits, risks and implications, property and financial affairs. A LPA is only valid once particularly on any future liability for care costs or tax registered with the Office of the Public Guardian. It liability. allows for a person of your choice to make decisions on your behalf at a time when you may be unable to. If you don’t have your own solicitor, ask family or friends for their recommendations. Contact several The Court of Protection can issue Orders directing firms, explain your situation and ask for an estimate the management of a person’s property and of cost and an idea of timescales involved. Many financial affairs if they are incapable of managing firms will make home visits if necessary and will their own affairs should they not have a LPA. The adapt their communications to meet your needs. It’s Court procedure is presently very slow and the fees important to find a solicitor who specialises in this are quite expensive so preparing a LPA is always area of the law. The Citizens Advice Bureau offers advisable, providing you have somebody sufficiently an advice service and will be able to recommend trustworthy to appoint as your attorney. solicitors in your area.

Surrey Care Association Ltd

Supporting social care providers across Surrey services for people with a learning disability, said: ‘with changes taking place in the care industry and Surrey Care Association (SCA) provides support in regulation, representative bodies have never been and information to all providers of adult social more important. We hold two conferences, produce care services in Surrey, including residential and a regular newsletter, a weekly news bulletin, monthly nursing care homes, learning disability providers, sector news, a detailed monthly CQC report and domiciliary care agencies, supported living and have regular network meetings for our providers. Our housing providers. Elected Board Directors provide website www.surreycare.org.uk provides up-to-date a network for providers to work together and act as information. We provide advice, support but also have an important communication and information link a key influence and representational role at local and for providers of services in the county of Surrey and increasingly national level. Our services have been neighbouring areas. developed to respond to our subscriber needs.’

SCA is a not-for-profit limited company established in SCA has developed its role with local clinical September 2005. It is a subscriber organisation and is commissioning groups across Surrey, providing fully independent working for its members. further opportunities for providers to work with health colleagues. We continue to work closely with Chairman David Holmes, owner of a group of Surrey County Council.

64 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Surrey Care Association Ltd continued

Our website www.surreycare.org.uk has recently then to get involved in our network meetings and been re-launched and provides a wealth of keep abreast of developments via our newsletter and information for families and those seeking care. It website. We provide a joined-up service to access complements the information in this Care Choices help and information for all our subscribers.’ directory for those looking for care services and also provides a useful resource for providers to advertise Enquiries can be made to: jobs and to find local suppliers. Erica Lockhart SCA also hosts an annual Awards Ceremony to Chief Executive celebrate achievements of care services, at team and Surrey Care Association Ltd, individual level, recognising the outstanding work of Leatherhead Enterprise Centre, people working in social care; to nominate or for more Randalls Way, Leatherhead, Surrey KT22 7RY information please email [email protected] Tel: 01372 825116 Email: [email protected] Erica Lockhart, Chief Executive of SCA Ltd said: Web: www.surreycare.org.uk and ‘We encourage all our Surrey providers and those www.surreycare.co.uk providers on our borders to join as a subscriber and

Advocates can help

Advocacy services help people to say what they Independent Mental Health Advocates and want, secure their rights, represent their interests and Independent Mental Capacity Advocates. obtain services they need.

Advocates and advocacy schemes work in For further information on the range of advocacy partnership with the people they support and take services available in Surrey, contact the lead their side. The advocate acts on the instruction of provider for advocacy services. the person concerned who must therefore have the Surrey Disabled People’s Partnership mental capacity to instruct. It is a free service to all Tel/Text: 0300 030 7333 (local rate call) people living in Surrey from the age of 16. Email: [email protected] Web: www.sdpp.org.uk There are also specific advocacy services:

Tell Us Once

Losing a loved one is hard enough without the stress organisations that participate in the service. of paperwork and telephone calls to make. Tell Us Once is a service to make it easier for families to The contact number to book your death registration notify government authorities about the changes in appointment is 0300 200 1002, and lines are open their circumstances. 8.00am to 6.00pm Monday to Friday.

When you make an appointment to register a More information can be found on the Surrey death in Surrey, the new service will be offered County Council website at www.surreycc.gov.uk/ to you by the Surrey registration service at your people-and-community/birth-death-marriage- death registration appointment, and it will mean and-civil-partnerships/death/tell-us-once that you can just tell us once and we will notify the

Visit www.carechoices.co.uk for further assistance with your search for care 65 Useful contacts

Useful local contacts

Action for Carers Surrey Citizens Advice Surrey Care Act Advocates - West Surrey. Raising awareness of carers’ needs Provides free confidential advice to They provide independent across Surrey. residents in Surrey. advocacy support to people who Tel: 01483 302748 Web: find it difficult to be heard or speak Email: [email protected] www.citizensadvicesurrey.org.uk out for themselves. Web: www.actionforcarers.org.uk Web: www.kagadvocacy.org.uk Dementia Friendly Surrey Tel: 0208 549 1028 Action Surrey Web: www.dementiafriendly Email: [email protected] Help to reduce your energy bills. surrey.org.uk Tel: 0800 783 2503 Local Pension Service Email: [email protected] deafPlus Help and advice on your pension. Web: www.actionsurrey.org Tel: 0207 790 6147 Tel: 0845 606 0265 Email: [email protected] Web: www.gov.uk/browse/ Advocacy Services Web: www.deafplus.org working/state-pension Tel: 0300 030 7333 Text: 07561 392818 Financial Conduct Authority Mental Health Advocacy Email: [email protected] (FCA) Web: Independent financial regulator for North West Surrey www.advocacyinsurrey.org.uk businesses in the UK. All inpatient units and community Consumer Helpline: 0800 111 6768 services. Age UK Surrey or 0300 500 8082 Tel: 0845 643 6317 Information and practical advice to Email: or 01932 723759 help older people enjoy later life. [email protected] Email: Rex House, William Road, Web: www.the-fca.org.uk [email protected] Guildford GU1 4QZ Tel: 01483 503414 Healthwatch Surrey Independent Hospitals Web: www.ageuk.org.uk/surrey Gives people a voice to improve Advocacy and shape services and help them Susan Dickson For local Age UK and Age Concern get the best out of health and Sites covered: Alpha Hospitals offices in Surrey, visit social care services. (Knaphill) Priory Hospitals www.surreyinformationpoint. Tel: 0303 303 0023 (Farmfield and Sturt House) org.uk Text Relay: 18001 0303 303 0023 Tel: 07717 841290 Text: 07592 787533 Email: [email protected] Alzheimer’s Society Email: enquiries@healthwatch Provides information and support surrey.co.uk South West Surrey to anyone affected by dementia. Web: All inpatient units and community Tel: 0300 222 11 22 www.healthwatchsurrey.co.uk Web: www.alzheimers.org.uk services. Tel: 0845 643 6317 Health and Wellbeing Surrey Email: Blue Badge Scheme Information for Surrey residents [email protected] Tel: 0300 200 1003 to promote health and Text: 07527 182861 wellbeing. Mental Health Crisis Helpline Minicom: 0208 541 9698 Web: www.healthysurrey.org.uk Lines open Monday to Friday 8am Open 5pm to 9am Monday to to 6pm KAG Advocacy Friday and 24 hours a day at Web: www.surreycc.gov.uk/ Independent Mental Capacity weekends including bank holidays. contact-us/blue-badge Advocates and Non-Instructed Tel: 0300 456 8342

66 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Useful local contacts continued

Text: 07717 989024 Tel: 0300 470 9100 (9am to 5pm contact SDR. Web: www.sabp.nhs.uk/advice/ Monday to Friday) Tel: 0300 200 1005, Monday to crisis-help/index_html Email: [email protected] Friday 8am to 6pm Secure email: Text: 07527 182861 One Stop Surrey [email protected] Email: [email protected] Tel: 0300 200 1005 Out of hours Emergency Duty Text: 07527 182861 Team: 01483 517898 Surrey and Borders Partnership Email: onestopsurrey@surreycc. NHS Foundation Trust gov.uk Sensory Services by Sight for (mental health trust) Web: www.surreycc.gov.uk/ Surrey Tel: 0300 555 5222 The largest charitable organisation onestopsurrey Text: 0208 964 6326 in Surrey working with people who Web: www.sabp.nhs.uk Patient Advice and Liaison are visually impaired, deaf, hard of hearing or who have combined Service (PALS) Surrey Care Association Provides advice and support to sight and hearing impairments. Tel: 01372 825116 help resolve any concerns you Tel: 01372 377 701 Web: www.surreycare.co.uk may have about NHS services. Voice Line for deaf/hard of hearing: 01372 869961 Tel: 01372 216203, Monday to Surrey Coalition of Disabled Text: 07860 026269 Friday, 9am to 5pm People Email: [email protected] Email: Tel: 01483 456558 Web: [email protected] Text: 07780 933053 www.sabp.nhs.uk/contact/PALS Web: www.sensoryservices.org.uk Web: www.surreycoalition.org.uk Society of Later Life Advisers Patient Transport Service (SOLLA) Surrey County Council Provides a non-emergency Telephone: 0333 2020 454 Adult Social Care helpline booking service and general Email: admin@societyoflater – for information and enquiries around transport lifeadvisers.co.uk signposting. options for eligible patients living Web: www.societyoflaterlife Tel: 0300 200 1005 in Surrey, or who are registered advisers.co.uk Text: 07527 182861 with a Surrey GP. Email: contactcentre.adults@ Tel 0300 200 1067, Monday to Surrey Choices surreycc.gov.uk Friday, 8am to 6pm not including Tel: 01483 806806 Web: www.surreycc.gov.uk bank holidays. Text: 07860 026932 Out of hours (5.00pm to 9.00am) Email: [email protected] for emergencies: Safeguarding Adults Web: www.surreychoices.com Tel: 01483 517898 If you suspect abuse or neglect Easy Info: Email: [email protected] you need to report it. In an www.easyinfoforus.org.uk/latc emergency call 999. Otherwise, Surrey Fire and Rescue Service please report it to the Surrey Multi Surrey Disability Register (SDR) Provides free Home Fire Safety visits. Agency Safeguarding Hub (MASH) To register a disability in Surrey Tel: 0800 085 0767

Visit www.carechoices.co.uk for further assistance with your search for care 67 Social care, community support and health contacts

Mental Health ‘Community Thursday 10am to 4pm people stay independent. Connections’ Services Text: 07812 101752 Web: www.thesurreyhubs.org.uk Provide community-based Text Relay: 18001 01932 231918 Addlestone* opportunities and services for Email: [email protected] people with mental health needs to Web: www.wwag.org.uk Email: [email protected] promote mental wellbeing. Includes Camberley* self-help groups, access to training Surrey Disabled People’s Email: [email protected] and volunteering opportunities, Partnership Dorking* social and leisure activities. An independent organisation, Tel: 07805 081204 run by disabled people. Text: 07704 288772 CornerHouse 51 Commercial Way, Email: [email protected] 2 Courtney Road, Woking GU21 5HQ Woking GU21 6HN Epsom Tel: 01483 757461 Tel: 01483 750973 Tel: 01372 744479 Text: 07902 426961 Text: 07561 392818 Text: 07704 288772 Email: Web: www.sdpp.org.uk [email protected] Email: thehubepsom.org.uk Web: Surrey Independent Living Godalming www.cornerhousewoking.org.uk Council (SILC) Tel: 01483 410390 Mary Frances Trust Astolat, Coniers Way, Text: 07847 752459 23 The Crescent, Burpham, Guildford GU4 7HL Email: [email protected] Leatherhead KT22 8DY Tel: 01483 458111 Redhill Tel: 01372 375400 Text: 07919 418099 Tel: 01737 390200 Text: 07929 024722 Email: [email protected] Text: 07704 288772 Email: Web: www.surreyilc.org.uk Email: [email protected] [email protected] Surrey Information Point Staines Web: An online directory of information, Tel: 01784 458200 www.maryfrancestrust.org.uk services and activities to support Text: 07519 861452 Richmond Fellowship adults to live independently. Email: [email protected] 3rd Floor Rawlinson House, Web: www. surreyinformation Walton* 9 London Road, Redhill RH1 1LY point.org.uk Text: 07704 288772 Tel: 01737 771282 Email: [email protected] Text: 07770 890245 Surrey Minority Ethnic Forum Woking Email: redhillcc@richmond Community and voluntary groups Tel: 01483 747400 fellowship.org.uk from Black, Asian and Minority Text: 07561 392818 Web: www.richmondfellowship. Ethnic backgrounds. Access Email: [email protected] org.uk information and resources to support the work in Surrey, sharing Your Sanctuary helpline Southern Addictions Advisory best practice, voicing concerns and Service (SAdAS) Domestic abuse support line. influencing services and policies. Tel: 01483 776822 The Welcome Project Tel: 01483 566072 Tel: 01483 590150 Email: [email protected] Email: [email protected] Web: www.yoursanctuary.org.uk Text: 07909 631623 Web: www.smef.org.uk Email: welcomeproject@ Wellbeing Centres catalystsupport.org.uk Surrey Telecare Search Surrey Information Point Web: www.welcomeproject For information about the telecare for your local Wellbeing Centre at surrey.co.uk services available in Surrey. www.surreyinformationpoint. Web: www.surreytelecare.com Wellness With A Goal (WWAG) org.uk 4A Church Street, The Hubs Tel: 0300 200 1005 Walton-On-Thames KT12 2QS Local centres providing information Text: 07527 182861 Tel: 01932 231918 Monday to about care and support to help * offers a mobile service

68 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Useful national contacts

Association of Charity Officers Elderly Accommodation Counsel care and support website, giving The national umbrella body for Free information and advice on information about health and social benevolent charities who provide housing and care services for older care choices. aid and advice to individuals in need. people. Web: www.nhs.uk Tel: 0207 255 4480 FirstStop advice line: Email: [email protected] 0800 377 7070 The Stroke Association Web: www.aco.uk.net Email: [email protected] Provides a number of vital support Web: www.housingcare.org services across the country to help Care Choices helpline those affected by stroke, helping For independent, free information Friends of the Elderly them regain their lives. and help on care and support for A charity supporting older people Tel: 0303 303 3100 adults in England. with a range of practical needs. Web: www.stroke.org.uk Tel: 0800 389 2077 Tel: 0207 730 8263 Web: www.carechoices.co.uk Email: [email protected] Voiceability Web: www.fote.org.uk Tel: 01223 555800 Care Quality Commission,The Email: [email protected] National regulator of care and Mencap Web: www.voiceability.org support services. The voice of learning disability with Citygate, Gallowgate, more than 500 affiliated groups. United Kingdom Homecare Newcastle upon Tyne NE1 4WH Tel: 0808 808 1111 Association Ltd (UKHCA) Tel: 03000 616161 Lines are open 9am to 5pm, The professional association of Web: www.cqc.org.uk Monday to Friday homecare providers from the Web: www.mencap.org.uk independent, voluntary, not-for- Carers Direct profit and statutory sectors. Information and advice for carers. National Activity Providers Helpline: 0208 661 8188 Web: www.nhs.uk/carersdirect Association (NAPA) Web: www.ukhca.co.uk Promotes the importance of Carers Trust activities for older people. The largest provider of carers’ Tel: 0207 078 9375 support services in the UK. Email: [email protected] Tel: 0844 800 4361 Web: www.napa-activities.com Email: [email protected] Web: www.carers.org National Council for Palliative Care (NCPC) Carers UK Umbrella organisation for palliative The voice of carers and the only care. Leads the Dying Matters carer-led organisation working for coalition which raises public all carers. awareness of talking openly about Tel: 0808 808 7777 end of life. Email: [email protected] Hospice House, Web: www.carersuk.org 34-44 Britannia Street, London WC1X 9JG Independent Age Tel: 020 7697 1520 Advice and help for older people. Email: [email protected] National advice line: 0800 319 6789 Web: www.ncpc.org.uk Email: [email protected] NHS Choices Web: www.independentage.org The country’s biggest health and

Visit www.carechoices.co.uk for further assistance with your search for care 69 Looking for quality care in Surrey?

Belmont House Knowle Park 75 Worcester Road, Sutton, Surrey SM2 6ND Knowle Lane, Cranleigh, Surrey GU6 8JL What matters to you, nursing, dementia and residential care. nursing, dementia and residential care. Coppice Lea Moorlands Bletchingley Road, Merstham, Surrey RH1 3QN Macdonald Road, Lightwater, Surrey GU18 5US nursing, dementia and residential care. nursing and residential care. matters to us Cranmer Court Galsworthy House Farleigh Common, Warlingham, Surrey CR6 9PE 177 Kingston Hill, Kingston Upon Thames, Surrey KT2 7LX nursing, dementia and residential care. nursing, dementia and residential care. Coxhill Manor Station Road, Chobham, Woking, Surrey GU24 8AU nursing, dementia and residential care.

Garth House Tower Hill Road, Dorking, Surrey RH4 2AY nursing, dementia and residential care. 0808 223 5356 Horsell Lodge [email protected] Kettlewell Hill, Woking, Surrey GU21 4JA dementia and residential care. caringhomes.org/carechoices Looking for quality care in Surrey?

At Kettlewell House, we aim to provide a warm and friendly home environment, where relationships are the heart of everything we do.

Care Suites with Lounge Area and Kitchenette Activities Programme These are much more spacious than nursing home bedrooms As part of our Relationship Centred Care ethos, we and are specially designed so that friends and families can work with residents and their families to document socialise with the residents in comfort and privacy. their life stories. This forms the base for a tailored programme of activities and stimulation. Staffing All staff are direct employees, thus ensuring continuity Specialist Equipment of care and facilitating a “family” atmosphere, and Alternating pressure mattresses, profiling beds, have specialist dementia care training. disabled baths, manual handling aids, etc.

Family owned by Ernie and Dr Karen Graham (a practicing GP) Full details are available from the manager Tel: 01483 221900 • Email [email protected] • www.kettlewellhouse.co.uk Kettlewell Hill, Chobham Road, Woking, Surrey GU21 4HX

developed by the publisher of this Directory With so many providers to choose from, where do you start? www.carechoices.co.uk can help.

• search care providers quickly and easily • extra information, photos and direct • search by postcode/town and care type website links for hundreds of providers • Information on standards of care • request a brochure • links to the latest inspection reports • checklists to take with you when you visit Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.

72 This Directory’s helpline 0800 389 2077 – assistance with finding care and support North West Surrey

North West Surrey care homes Surrey County Council Care Home Advertisers are highlighted

AMIS AVENUE, 55 GABLES CARE HOME New Haw KT15 3ET Pembroke Road, Woking GU22 7DY Tel: 01932 350929 D PD LDA SI Tel: 01483 828792 OP PD LDA MH BAROSSA ROAD, 25 (ROYAL MENCAP SOCIETY) GLEBE COTTAGE Camberley GU15 4JE Sandhills Lane, Virginia Water GU25 4DS Tel: 01276 66047 LDA Tel: 01344 844144 LDA BEAUFORT HOUSE GREEN LANE Chobham Road, Knaphill, Woking GU21 2TD 122 Green Lane, Addlestone KT15 2TE Tel: 01483 475536 OP PD LDA MH YA Tel: 01932 857485 MH BEECH TREES GREYS RESIDENTIAL HOME 1a Kirby Road, Horsell, Woking GU21 4RJ Hook Heath Road, Woking GU22 0JQ Tel: 01483 755911 LDA Tel: 01483 771523 OP BIRCHLANDS GUILDFORD ROAD, 330 (LIVING AMBITIOUS LTD) Barley Mow Road, Englefield Green TW20 0NP Bisley, Woking GU24 9AD Tel: 01784 435153 OP D Tel: 01483 799261 OP LDA YA CAMBERLEY COTTAGE GUILDFORD ROAD, 330A (LIVING AMBITIOUS LTD) 1 Coolarne Rise, Camberley GU15 1NA Bisley, Woking GU24 9AD Tel: 01276 686898 PD LDA SI YA Tel: 01483 799261 OP LDA YA CAMBRIDGE HOUSE HAVEN HOUSE RESIDENTIAL CARE HOME 141 Gordon Avenue, Camberley GU15 2NR Limecroft Road, Knaphill, Woking GU21 2TH Tel: 01276 691035 OP D MH Tel: 01483 489197 OP MH CHERRYDALE HEATHSIDE Springfield Road, Camberley GU15 1AE Coley Avenue, Woking GU22 7BT Tel: 01276 682585 OP D Tel: 01483 765046 OP D CHESTNUTS, THE HIGH STREET, 31 (QUEST HAVEN LTD) 42-44 Chertsey Road, West Byfleet KT14 7AN Horsell Village, Woking GU21 4UR Tel: 01932 336200 OP D PD LDA MH SI YA AD Tel: 01483 757995 LDA MH CHURCH FARM BUNGALOW HILL VIEW CARE HOME Guildford Road, Ottershaw KT16 0PL 5 Essex Close, Frimley, Camberley GU16 9FH Tel: 01932 873082 PD LDA Tel: 01252 838199 OP D LDA MH SI YA COMBE HOUSE HILLSIDE RESOURCE CENTRE Castle Road, Horsell, Woking GU21 4ET Portesbery Road, Camberley GU15 3SZ Tel: 01483 755997 LDA Tel: 01932 794614 LDA ELMBANK RESIDENTIAL CARE HOME HORSELL LODGE 27 Woodham Road, Woking GU21 4EN Kettlewell Hill, Horsell, Woking GU21 4JA Tel: 01483 765984 OP D Tel: 01483 760706 Advert page 70 & 71 OP D MH ELMFIELD HOUSE HOWARDS RESIDENTIAL HOME Church Lane, Bisley, Woking GU24 9ED 24 Rowtown, Addlestone KT15 1EY Tel: 01483 489522 OP D PD MH SI Tel: 01932 856665 OP D SI

Visit www.carechoices.co.uk for further assistance with your search for care 73 St Augustines_1/10 08/07/2015 11:39 Page 1 St Augustine’s Home Residential Care Home run by the Sisters Hospitallers of the Sacred Heart of Jesus • 52 single rooms, fully furnished, of which 10 have en suite facilities • Central heating • Call system • Visiting chiropodist & hairdresser • Activities, keep fit & craft • Large beautiful gardens • Lifts Full freedom of worship is encouraged and Mass is celebrated daily FOR MORE INFORMATION PLEASE CONTACT THE MANAGER ST AUGUSTINES, SIMPLEMARSH ROAD, ADDLESTONE, SURREY KT15 1QR Telephone: (01932) 842254 Email: [email protected] WHAT ARE THE CARE OPTIONS? WHATHOW WILL ARE ITHE KNOW CARE WHICH OPTIONS? TO CHOOSE? HOW WILL I KNOW WHICH TO CHOOSE? VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK

CALL CARE SELECT FOR MORE INFORMATION: 0800CALL CARE 389 SELECT 2077 FOR MORE INFORMATION: 0800 389 2077

Rodwell House Nursing Home & Care Suites Relationship Centred Care A home for life for those in need of nursing care

At Rodwell House we aim to provide a warm and friendly environment in which relationships are at the heart of everything we do.

Separate social groups for older people with physical Thriving social and recreational activities frailty and dementia Residents also benefit from onsite hairdressing salon, We also have a specialised area for younger people sensory bathrooms and etensive landscaped gardens with physical disability Our family-friendly community 24 hour Nursing Care within a home from home ur open door policy means relatives and friends are ur spacious nursing care suites are fully equipped welcome to visit any time and our childrens play area with specialist equipment and all have ensuite shower will keep even the youngest family members occupied rooms, dining space and a kitchenette during their visits

Family owned by Ernie and Dr Karen Graham (a practising GP) Full details are available from the manager Tel 01932 8331 • Email [email protected] • www.rodwellhouse.co.uk Rodwell House, Row Town, Addlestone, Surrey KT1 1HH

74 This Directory’s helpline 0800 389 2077 – assistance with finding care and support North West Surrey care homes continued Surrey County Council Care Home Advertisers are highlighted

INGLEWOOD HOUSE SHEERWATER HOUSE 56 Middle Gordon Road, Camberley GU15 2HT Sheerwater Road, Woodham, Tel: 01276 64776 LDA Addlestone KT15 3QL Tel: 01932 349959 OP D JUBILEE ROAD, 42 (DIMENSIONS) Mytchett, Camberley GU16 6BE SNOWDON Tel: 0300 303 9032 LDA 14 Claremont Avenue, Woking GU22 7SG Tel: 01483 751936 MH JUTLAND PLACE, 9-10 (ROYAL MENCAP SOCIETY) ST AUGUSTINE’S CARE HOME Egham TW20 8ET Simplemarsh Road, Addlestone KT15 1QR Tel: 01784 436647 LDA Tel: 01932 842254 Advert page 74 OP D KINGSLEIGH STIPERSTONES Kingfield Road, Woking GU22 9EQ Clappers Lane, Chobham GU24 8DD Tel: 01483 740750 OP D PD LDA MH Tel: 01276 858440 LDA LAKEVIEW CARE HOME STOKEFIELD CARE HOME Lightwater Road, Lightwater GU18 5XQ The Mount, St John’s Hill Road, Tel: 01276 480430 OP D PD SI YA Woking GU21 7RG Tel: 01483 761779 OP PD YA PALMER CRESCENT 1 Palmer Crescent, Ottershaw KT16 0HE SUNRISE OPERATIONS V.W LTD Tel: 01932 874478 LDA Christchurch Road, Virginia Water GU25 4BE Tel: 01344 843777 OP D PINEHURST RESOURCE CENTRE 141 Park Road, Camberley GU15 2LL TALL TREES Tel: 01276 686778 OP D Guildford Road, Ottershaw KT16 0PL Tel: 01932 874446 LDA PRINCESS CHRISTIAN RESIDENTIAL AND NURSING CARE HOME UPALONG RESIDENTIAL HOME Stafford Lake, Knaphill, Woking GU21 2SJ 16 Castle Road, Camberley GU15 2DS Tel: 01483 488917 Advert page 78 OP D Tel: 01276 31356 OP D RANCH, THE WEST HALL Well Path, Well Lane, Horsell, Woking GU21 4PJ Parvis Road, West Byfleet KT14 6EY Tel: 01483 855952 LDA MH Tel: 01932 338000 OP D RED HOUSES WESTLANDS 563-565 Stroude Road, Virginia Water GU25 4BQ West Hill Road, Woking GU22 7UL Tel: 01344 845240 LDA Tel: 01483 761067 OP LDA YA RIDGEWOOD DRIVE, 1 (DIMENSIONS) WEY VIEW Frimley, Camberley GU16 9QF Byfleet Road, New Haw, Addlestone KT15 3JZ Tel: 01276 626680 LDA Tel: 0203 195 3569 LDA YA ROSEMERE WHITEBOURNE Brookfield Close, Ottershaw KT16 0JL Burleigh Road, Frimley GU16 7EP Tel: 01932 872361 D LDA Tel: 01276 20723 OP D PD LDA MH SANDALWOOD WOKING HOMES 81 Almners Road, Lyne KT16 0BH Oriental Road, Woking GU22 7BE Tel: 01932 568623 LDA Tel: 01483 763558 OP D

Visit www.carechoices.co.uk for further assistance with your search for care 75 www.abbeychase.co.uk Abbey Chase Nursing Home Our aim is to create a friendly family atmosphere between staff and residents and to ensure that all of our guests are very happy, comfortable and content in their retirement. l Set in 10 acres of beautiful grounds l Beautiful views of the riverside grounds and paddocks l Within walking distance of Chertsey town centre l Orchards and moorings on the Abbey River l First class, spacious accommodation l Outdoor or indoor leisure activities IIP Gold Award Tel: 01932 568090 Email us at: [email protected] Kingsbury Court Care Home 5 Star Luxury Care Home SERVICES OFFERED INCLUDE; • Residential and Dementia Care • Nursing care and support • Respite and day care • Step down/recovery service Call in for a viewing or a coffee and a chat and meet the team. Guildford Road, Bisley, Surrey GU24 9AB Tel: 01483 494186 [email protected]

WHAT ARE THE CARE OPTIONS? HOWWHAT WILL ARE ITHE KNOW CARE WHICH OPTIONS? TO CHOOSE? HOW WILL I KNOW WHICH TO CHOOSE? VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK

CALL CARE SELECT FOR MORE INFORMATION: 0800CALL CARE 389 SELECT 2077 FOR MORE INFORMATION: 0800 389 2077

Nursing Residential Dementia

Pax Hill Care Home A home that provides the highest level of care, stunning accommodation with beautiful views and excellent facilities. ■ 24-hour care and registered nurses ■ Luxury bedrooms with en-suite wet rooms ■ Personalised activity programmes ■ Separate care environments and a continuity of care for changing needs ■ Great food and choices ■ Respite care from a few days to a few weeks ■ Visiting chiropodist, hairdresser, dentist and physiotherapist ■ Excellent medical care with weekly visits from GP 01420 525882 | www.paxhill.co.uk Bentley, Farnham, Surrey GU10 5NG

76 This Directory’s helpline 0800 389 2077 – assistance with finding care and support North West Surrey care homes with nursing Advertisers are highlighted

ABBEY CHASE NURSING HOME FERMOYLE HOUSE NURSING HOME Bridge Road, Chertsey KT16 8JW 121-125 Church Road, Addlestone KT15 1SH Tel: 01932 568090 Advert page 76 OP Tel: 01932 849023 OP AVENS COURT NURSING HOME GRANGE, THE Broomcroft Drive, Pyrford, Woking GU22 8NS High Street, Old Woking GU22 8LB Tel: 01932 346237 OP D PD MH SI Tel: 01483 757572 OP MH YA AD BAGSHOT PARK CARE CENTRE GRANGE NURSING HOME, THE 28-32 London Road, Bagshot GU19 5HN 22 Grange Road, New Haw, Tel: 01276 450800 Addlestone KT15 3RQ Advert inside front cover OP PD LDA MH SI YA AD Tel: 01932 344940 OP D BEAUMONT LODGE NURSING HOME GRANGE RETIREMENT HOME, THE 19-21 Heatherley Road, Camberley GU15 3LX Ruxbury Road, St Ann’s Hill, Chertsey KT16 9EP Tel: 01276 23758 OP D SI Tel: 01932 562361 OP D PD SI BERNARD SUNLEY NURSING AND DEMENTIA HOLLY LODGE NURSING HOME CARE HOME, THE St Catherine’s Road, Frimley Green, College Road, Maybury, Woking GU22 8BT Camberley GU16 9NP Tel: 01483 764300 Advert page 81 OP D Tel: 01252 833080 OP D MH BROOK HOUSE KETTLEWELL HOUSE NURSING HOME 2 Brookfield Close, Ottershaw, Chertsey KT16 0JL Kettlewell Hill, Chobham Road, Tel: 0300 555 5222 OP D PD LDA MH SI YA Woking GU21 4HX Advert page 72 Tel: 01483 221900 OP D PD MH SI YA AD CAMBERLEY MANOR 130 Deepcut Bridge Road, Deepcut, KINGS LODGE CARE CENTRE Camberley GU16 6SJ The Pavillions, Byfleet, West Byfleet KT14 7BQ Tel: 01276 820125 OP D PD SI YA Tel: 01932 358700 Advert inside front cover OP D SI

CEDAR LODGE NURSING HOME KINGSBURY COURT St Catherine’s Road, Frimley Green, Guildford Road, Bisley, Woking GU24 9AB Camberley GU16 9NP Tel: 01483 494186 Advert page 76 OP D PD SI YA Tel: 01252 837019 OP D KINGSMEAD HOUSE CARE HOME COLLINGWOOD GRANGE CARE HOME 156 Mytchett Road, Mytchett, Portsmouth Road, Camberley GU15 1LD Camberley GU16 6AE

Tel: 01276 819550 Advert page 82 OP D PD Tel: 01252 549339 OP PD MH SI YA CORRINA LODGE MERLEWOOD 79 The Avenue, Camberley GU15 3NQ Hollow Lane, Callow Hill, Virginia Water GU25 4LR Tel: 01276 862830 Advert page 90 OP PD YA Tel: 01344 845314 OP COXHILL MANOR NURSING AND RESIDENTIAL MOORLANDS NURSING HOME HOME Macdonald Road, Lightwater GU18 5US Station Road, Chobham, Woking GU24 8AU Tel: 01276 473140 Advert page 70 & 71 OP D Tel: 01276 858926 Advert page 70 & 71 OP D CRANN MOR NURSING HOME OAKCROFT HOUSE CARE HOME 151 Old Woking Road, Woking GU22 8PD Oakcroft Road, West Byfleet KT14 6JG Tel: 01932 344090 OP D Tel: 01932 809870 Advert page 82 OP PD

Visit www.carechoices.co.uk for further assistance with your search for care 77 NEL_199_Surrey_Care_Choices_PCCC_A4_ADVERT_OUT.indd 1 01/12/2015 12:40 North West Surrey care homes with nursing continued Advertisers are highlighted

PRINCESS CHRISTIAN RESIDENTIAL SUNRISE OPERATIONS BAGSHOT II LTD AND NURSING CARE HOME 14-16 London Road, Stafford Lake, Knaphill, Woking GU21 2SJ Bagshot GU19 5HN Tel: 01483 488917 Advert page 78 OP D Tel: 01276 456000 OP D

RODWELL HOUSE THROWLEIGH LODGE Brox Lane, Rowtown, Addlestone KT15 1HH Ridgeway, Horsell, Woking GU21 4QR Tel: 01932 853371 Advert page 54 & 74 OP D PD YA Tel: 01483 769228 OP D PD LDA MH SI YA North East Surrey

North East Surrey care homes Surrey County Council Care Home

ALBERT RESIDENTIAL HOME COVEHAM 40 The Warren, Worcester Park KT4 7DL Anyards Road, Cobham KT11 2LJ Tel: 0208 337 2265 OP D PD Tel: 01932 794600 LDA YA APPLEBY HOUSE ECHELFORDE Longmead Road, Epsom KT19 9RX College Way, Ashford TW15 2XG

Tel: 01372 739933 OP D PD LDA MH Tel: 01784 255225 OP D PD LDA MH BANSTEAD ROAD – CARE HOME EPSOM LODGE 17 Banstead Road, Ewell KT17 3EZ Tel: 0208 786 7718 LDA YA 1 Burgh Heath Road, Epsom KT17 4LW Tel: 01372 724722 OP D BEECH LODGE – THAMES DITTON 95 Thorkhill Road, Thames Ditton KT7 0UW FIR TREES HOUSE Tel: 0208 398 5584 LDA MH YA 283 Fir Tree Road, Epsom KT17 3LF Tel: 01737 361306 OP LDA YA BERRYSCROFT ROAD, 29 (BRAND HOMES LTD) Staines TW18 1ND FIRLAWN Tel: 01784 459404 LDA 402 Chessington Road, Epsom KT19 9EG BERRYSCROFT ROAD, 55 (BRAND HOMES LTD) Tel: 0208 786 0514 OP D LDA YA Staines TW18 1ND FORDBRIDGE ROAD, 50 (DIMENSIONS) Tel: 01784 459404 LDA Ashford TW15 2SP BURGH HEATH LODGE Tel: 01784 421223 LDA 33 Burgh Heath Road, Epsom KT17 4LP Tel: 01372 741025 LDA MH GIBRALTAR CRESCENT, 36A (RNID ACTION ON HEARING LOSS) CEDARS CARE HOME, THE Epsom KT19 9BT 16 Fordbridge Road, Ashford TW15 2SG Tel: 0208 393 0865 PD LDA SI YA Tel: 01784 242356 OP D COPPERFIELD HOUSE GLEBE HOUSE CARE HOME 13 Worple Road, Epsom KT18 5EP The Broadway, Laleham, Staines TW18 1SB Tel: 01372 726725 OP D MH Tel: 01784 451643 OP D COSSINS HOUSE CARE HOME GLENDALE 1 Downside Road, Downside, Cobham KT11 3LZ Ambleside Avenue, Walton-on-Thames KT12 3LW Tel: 01932 862038 OP Tel: 0800 085 4261 OP D

Visit www.carechoices.co.uk for further assistance with your search for care 79 North East Surrey care homes continued Surrey County Council Care Home

GLOUCESTER CRESCENT, 65 (DIMENSIONS) LINDEN HOUSE Staines TW18 1PN 9 College Road, Epsom KT17 4HF Tel: 01784 421407 LDA Tel: 01372 721447 OP D GOLDEN HOURS FELLOWSHIP LTD LINWOOD The Elders, Epsom Road, Ewell, Surrey KT17 1JT 9 Mercer Close, Thames Ditton KT7 0BS Tel: 0208 393 9757 OP D Tel: 0800 085 4279 OP D GRACE LODGE LONDON CARE PARTNERSHIP LTD 4 Manor Road South, Hinchley Wood, Esher KT10 0QL – SCHOOL HOUSE Tel: 0208 398 1437 OP School Walk, Sunbury-on-Thames, Middlesex TW16 6RB GREENS, THE Tel: 01932 780181 LDA YA 388 Chessington Road, West Ewell, Epsom KT19 9EG LONGDOWN ROAD, 9 Tel: 0208 393 2450 OP LDA (CARE MANAGEMENT GROUP) GREENWAYS 9 Longdown Road, Epsom KT17 3PT 3 Grove Road, Epsom KT17 4DE Tel: 01372 748153 LDA Tel: 01372 727323 LDA MALMESBURY HOUSE HEATH LODGE CARE HOME 18 Beauchamp Road, East Molesey KT8 0PA

St Georges Avenue, Weybridge KT13 0DA Tel: 0208 783 0444 OP D PD MH SI Tel: 01932 854680 OP D MANOR GREEN ROAD, 62 HILLBROW RESIDENTIAL HOME (CARE MANAGEMENT GROUP) 18 Mill Road, Epsom KT17 4AR Epsom KT19 8RN Tel: 01372 720633 OP D MH Tel: 01372 726131 LDA HILLCROFT MAYFIELD HOUSE RESIDENTIAL HOME St Ebba’s, Hook Road, Epsom KT19 8QJ 29 Mayfield Road, Hersham, Tel: 01372 203020 OP PD LDA MH SI YA Walton-on-Thames KT12 5PL Tel: 01932 229390 OP D SI HOMELEA 68 Worple Road, Epsom KT18 7AG MEADOWSIDE Tel: 01372 740730 OP D Knowle Park Avenue, Staines TW18 1AN Tel: 01784 455097 OP D HUNTLEY CLOSE, 7 (DIMENSIONS) Stanwell, Staines TW19 7DD MOOR HOUSE RESIDENTIAL CARE HOME Tel: 01784 254322 LDA Vicarage Road, Staines TW18 4YG Tel: 01784 453749 Advert page 81 OP JASMINE AT PRIMROSE Foundation Trust, Primrose 2, The Meadows, MOORE PLACE Horton Lane, Epsom KT19 8PB Portsmouth Road, Esher KT10 9LH Tel: 01372 203445 PD LDA YA Tel: 01373 478200 OP D YA KINGSCROFT MR & MRS A H AKBARALLY Worple Road, Staines-upon-Thames TW18 1ED 24 Northcroft Road, West Ewell, Epsom KT19 9TA Tel: 0300 555 5222 LDA YA Tel: 0208 394 2119 LDA LANGDOWN HOUSE OAK HOUSE CARE HOME 1-4 Yeend Close, West Molesey KT8 2NY 19 Queens Road, Weybridge KT13 9UE Tel: 0208 979 4561 LDA MH Tel: 01932 849844 OP LIMES RESIDENTIAL CARE HOME, THE OAKLAWN 11a Station Crescent, Ashford TW15 3JJ 400 Chessington Road, Epsom KT19 9EG Tel: 01784 240114 OP D Tel: 0208 393 6741 OP LDA

80 This Directory’s helpline 0800 389 2077 – assistance with finding care and support North East Surrey care homes continued Surrey County Council Care Home Advertisers are highlighted

OAKLEY HOUSE SUNRISE OPERATIONS ESHER LTD Hampton Court Way, Thames Ditton KT7 0LP 42 Copsem Lane, Esher KT10 9HJ Tel: 0203 258 2052 PD LDA MH YA Tel: 01372 410000 OP D ORCHARD HOUSE SUNRISE OPERATIONS WEYBRIDGE LTD 7 Green Lane, Redhill RH1 2DG Ellesmere Road, Weybridge KT13 0HY Tel: 01737 217012 MH YA Tel: 01932 871100 OP D PINES, THE SWALLOWFIELDS CARE CENTRE 6 Windsor Walk, Weybridge KT13 9AP 45 Alexandra Road, Epsom KT17 4DB Tel: 01932 842954 OP D PD LDA SI YA Tel: 01372 745903 PD LDA MH REGARD PARTNERSHIP LTD – HERSHAM ROAD, THE THAMES SIDE 267 Hersham Road, Walton-on-Thames KT12 5PZ Beldham Gardens, West Molesey KT8 1TF Tel: 01932 226125 PD LDA Tel: 0208 939 3850 OP D RODNEY HOUSE TIGH GRIANAN Rodney Road, Walton-on-Thames KT12 3LE Chesterfield Road, Epsom KT19 9QP Tel: 01932 241219 LDA Tel: 0208 786 7201 LDA YA ROWLAND HOUSE CARE HOME TILTWOOD 1a Lime Tree Avenue, Thames Ditton KT7 0NY Hogshill Lane, Cobham KT11 2AQ Tel: 0208 972 9143 PD YA Tel: 01932 866498 OP D PD LDA MH ROYAL CAMBRIDGE HOME 82-84 Hurst Road, East Molesey KT8 9AH Tel: 0208 979 3788 OP D SAPLING 372 Chessington Road, Epsom KT19 9EG Tel: 0208 393 9041 LDA YA SHERWOOD HOUSE 40 Severn Drive, Walton-on-Thames KT12 3BH Are you Tel: 0203 328 0251 OP D considering SHIELING, THE residential care? St Ebba’s, Hook Road, Epsom KT19 8QJ At Friends of the Elderly we understand what a hard decision Tel: 01372 203014 LDA SI YA this can be, which is why we are dedicated to working with you to make the right decision for you. SILVERMERE CARE HOME We are a registered charity and we have been delivering Redhill Road, Cobham KT11 1EF exceptional residential, nursing and dementia care to older people Tel: 01932 576650 OP D YA since 1905. ST ANTHONY’S CARE HOME We have care homes in Haslemere, Woking, Staines – Upon – Thames and Coulsdon. Whether you are looking for an older style 7a Rosebery Road, Langley Vale, home or a modern facility, we will have a home that suits you. Epsom Downs, Epsom KT18 6AF The care we provide is of the highest standard, delivered by well Tel: 01372 278542 D LDA trained and compassionate staff and directed by experienced managers who know their local area and community well. SUMMERS, THE Yeend Close, West Molesey KT8 2NY Please contact us if we can help you. Call the Tel: 0208 941 3532 Advert inside front cover OP D enquiries team on 01273 789342, email us at [email protected] or visit www.fote.org.uk SUNDIAL HOUSE Please quote CareChoices1 when you enquire to receive Orchard Lane, East Molesey KT8 0BN a small free gift from the charity Tel: 0208 398 8620 LDA MH

Visit www.carechoices.co.uk for further assistance with your search for care 81 Acacia Lodge is set in a quiet Acacia residential area in the town of Staines, in Surrey. The Home Lodge is committed to providing quality nursing care in a pleasant, safe and homely atmosphere.

Please contact the Manager on 01784 452855 or email [email protected] to arrange a visit. Rookery Road • Staines Middlesex • TW18 1BT Telephone: 01784 452855

A small, independent, family run home with a long standing, dedicated staff. Providing the very best individual nursing service through our well established team and by recognising our individual residents’ wish for comfort, security, independence, dignity and freedom of choice. 6 Stoke Road, Cobham, Surrey KT11 3AS Tel: 01932 862580 Email: [email protected] www.springfieldhousecobham.co.uk Church View Care Home A home away from home in the peaceful village of Stanwell. A residential nursing home catering for the Elderly Frail, Respite Care, Palliative Care and the Elderly affected by dementia. • Purpose built 78 bedded Care Facility • 24 hour person centred care • Close to local amenities • Fully furnished throughout to a high standard • All rooms have en-suite shower rooms • Homely Cuisine • Activities and outings • Occupational Therapy • Hair Salon • Trained and qualified Staff Tel: 01784 248610 Church View Care Home, Falcon Drive, Stanwell, Middlesex TW19 7EU Email: [email protected] Web: www.churchviewcarehome.co.uk Questions on elderly care in Surrey?

We’re only a phone call away. If you’re thinking about long or short-term care for an elderly loved one, it can be difficult to know where to start. Whether it’s advice on choosing the right care, or covering the costs, our trained care advisers are here to talk through your options, whether you’ve got our health insurance or not.

For friendly advice about your options, call our Elderly Care Support Line free on:

0808 231 2266

Lines are open seven days a week. We may record or monitor our calls.

Q116273 2448 2016 BPR00884

82 This Directory’s helpline 0800 389 2077 – assistance with finding care and support North East Surrey care homes with nursing Advertisers are highlighted

ACACIA LODGE – STAINES LEIGHTON HOUSE Rookery Road, Staines TW18 1BT 59 Burgh Heath Road, Epsom KT17 4NB

Tel: 01784 452855 Advert page 82 OP Tel: 01372 720908 OP D PD MH SI ARBROOK HOUSE CARE HOME NORFOLK HOUSE 36 Copsem Lane, Esher KT10 9HE 39 Portmore Park Road, Tel: 01372 886747 Advert page 82 OP Weybridge KT13 8HQ Tel: 01932 820300 OP D PD LDA MH YA ASHFORD HOUSE Long Lane, Stanwell TW19 7AZ PRIORY COURT CARE HOME Tel: 01784 862357 Advert page 90 OP D Old Schools Lane, Ewell Village, Epsom KT17 1TJ Tel: 0208 393 0137 OP D PD ASHTON LODGE NURSING HOME Spelthorne Grove, Sunbury-on-Thames TW16 7DA ROSEBERY MANOR Tel: 01932 761761 OP D PD SI 458 Reigate Road, Epsom KT18 5XA Tel: 01372 887249 OP D PD SI CHARLTON GRANGE CARE HOME Charlton Lane, Upper Halliford Village, Near SPRINGFIELD HOUSE Shepperton, Middlesex TW17 8QN 6 Stoke Road, Cobham KT11 3AS Tel: 01932 732600 OP D Tel: 01932 862580 Advert page 82 OP D

CHURCH VIEW CARE HOME ST GEORGE’S CARE HOME Falcon Drive, Stanwell TW19 7EU 5 Byfleet Road, Cobham KT11 1DS

Tel: 01784 248610 Advert page 82 OP D Tel: 01932 809885 Advert page 82 D MH CLARE HOUSE CARE HOME SUNBURY NURSING HOMES 36 Hersham Road, Walton-on-Thames KT12 1JJ Thames Street, Sunbury-on-Thames TW16 6AJ Tel: 01932 809892 Advert page 82 OP PD Tel: 01932 785414 OP D EMBERBROOK CARE HOME 16 Raphael Drive, Thames Ditton KT7 0BL SUTTON LODGE CARE HOME Tel: 0208 398 3300 OP D PD MH YA 87 Oatlands Drive, Weybridge KT13 9LN Tel: 01932 809869 Advert page 82 OP PD EPSOM BEAUMONT, THE 20-22 Church Street, Epsom KT17 4QB WESLEY LODGE Tel: 01372 541401 Advert page 90 OP 2 Waverley Close, off Approach Road, West Molesey KT8 2NP GLEBE HOUSE CARE HOME Tel: 0208 941 8826 OP PD LDA The Broadway, Laleham, Staines TW18 1SB Tel: 01784 451643 OP D WHITE GATES CARE CENTRE 1 Condor Road, Laleham, Staines TW18 1UG HENDFORD NURSING HOME Tel: 01784 441287 Howell Hill Grove, East Ewell, Epsom KT17 3ER Advert inside front cover OP D PD SI Tel: 0208 393 7891 OP D MH HOME OF COMPASSION WHITELEY VILLAGE 58 High Street, Thames Ditton KT7 0TT Octagon Road, Whiteley Village, Tel: 01206 224100 OP D PD YA Walton-on-Thames KT12 4EH Tel: 01932 857821 OP JASMINE AT PRIMROSE Primrose 2, The Meadows, Horton Lane, WINGHAM COURT CARE HOME Epsom KT19 8PB Oaken Lane, Claygate KT10 0RQ Tel: 01372 203445 PD LDA YA Tel: 01372 886871 Advert page 82 OP PD YA

Visit www.carechoices.co.uk for further assistance with your search for care 83 Pilgrim Wood_Layout 1 14/10/2013 16:05 Page 1

is an elegant, 1920s country house situated in three elegant Pilgrim Wood acres of grounds in an area of outstanding natural beauty close to the North Downs Way. Our elevated position provides remarkable views of the Pilgrim Wood iscountryside an , 1920s country house situated in three acres of grounds in an area ofGuildford outstanding natural beauty close to thesurrounding North Downs countryside, Way. Our yet elevated we are conveniently position provides located remarkable only two miles views of the surrounding compliantfrom, yet thewe centreare conveniently of Guildford. located only two miles from the centre of . Registeredresidential and compliant with therespite Care Qualityconvalescent Commission (CQC) for 35 Registered and residentswith the over Care the Quality familyage of 65Commission run years, we provide (CQC) long for 35term residents residential over and the age of 65 years, we provide long termdementia care ascare well as as well respite as and convalescentand care in an individual,care in an individual, home. varied lifestyle familyevents run home. outings activities We encourage ourWe residentsencourage ourto partake residents in to an partake active in and an active and varied lifestyle,, including festive and socialincluding festive, regularvisitors and social events,, and regulara daily outings,program and of a group daily program of . group activities. We welcome , so please feel free to stop by We welcome visitors, so please feelSandy free toorLane, stopcall to Guildford, by make or call an appointment.to Surrey make an GU3 appointment. 1HF Sandy Lane, Guildford, Surrey01483 GU3 573111 1HF www.pilgrimwood.co.uk T: 01483 573111 E:[email protected]@goldenagehealthcare.co.uk www.pilgrimwood.co.uk

Ashton Manor Farnham Robertson NH Godalming Springkell House Hindhead Nursing Care for Alzheimer’s & Dementia Nursing Care Residential Care for Alzheimer’s & Dementia Beales Lane, Wrecclesham, Priorsfield Road, Hurtmore, Wood Road, Hindhead Farnham GU10 4PY Godalming GU7 2RF GU26 6PT 01252 722967 01483 421033 01428 605509 www.ashtonmanor.co.uk www.robertsonnursinghome.co.uk www.springkellcare.co.uk [email protected] [email protected] [email protected]

We believe our clients deserve a quality lifestyle that respects their dignity and independence providing assurance and peace of mind to their loved ones. Our family owned homes are warm and welcoming; offering a professional , caring and compassionate approach in a secure environment, specialising in the care of the elderly and those with dementia or Alzheimer’s. The experienced home manager and skilled professional team deliver consistently high quality care. Each home is designed to give residents a place to live where they can enjoy a quality of life similar to living in a family home with an open door policy for visits from relatives and friends.

WHAT ARE THE CARE OPTIONS? HOW WILL I KNOW WHICH TO CHOOSE? VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK

CALL CARE SELECT FOR MORE INFORMATION: 0800 389 2077

84 This Directory’s helpline 0800 389 2077 – assistance with finding care and support South West Surrey

South West Surrey care homes

ABBEYWOOD BUNGALOW, THE Wharf Road, Ash Vale GU12 5AX Beech Lane, Normandy GU3 2JH Tel: 01252 317132 OP D Tel: 01483 810115 LDA ABBOTSWOOD, 33 CEDARS, THE (THE FOUR SEASONS TRUST LTD) High Pitfold, Hindhead GU26 6BN Guildford GU1 1UZ Tel: 01428 609374 PD LDA YA Tel: 01483 440352 LDA YA CRAN DARA AEOLIAN HOUSE East Flexford Lane, Wanborough, Guildford GU3 2JP 127 Horsham Road, Cranleigh GU6 8DZ Tel: 01483 808730 OP D PD LDA SI YA Tel: 01483 276561 LDA COBGATES RESOURCE CENTRE ALBURY CARE HOMES LTD Falkner Road, Farnham GU9 7HG 6 Albury Road, Guildford GU1 2BT Tel: 01252 714834 OP D MH Tel: 01483 573847 OP D SI DENECROFT RESIDENTIAL HOME ASH STREET, 4A (DIMENSIONS) (SEEABILITY) Ash, Aldershot GU12 6LT 1 Denmark Road, Guildford GU1 4DA

Tel: 01252 350582 LDA Tel: 01483 301315 LDA SI YA ASH STREET, 149 (DIMENSIONS) DOUGLAS CLOSE, 19 Jacobs Well, Guildford GU4 7PB Ash, Aldershot GU12 6LJ Tel: 01483 537181 OP PD LDA Tel: 01252 330529 LDA EASTLAKE ASHBOURNE COURT CARE HOME Nightingale Road, Godalming GU7 3AG Ashbourne Close, Ash, Aldershot GU12 6AG Tel: 01483 413520 OP D Tel: 01252 326769 OP D PD SI FELBURY HOUSE ASHLEY HOUSE – GUILDFORD Felday Road, Holmbury St Mary, Guildford RH5 6NL Christmas Hill, Kings Road, Shalford, Guildford GU4 8HN Tel: 01306 730084 OP Tel: 01483 561406 OP D PD FENTON LODGE BEECHWOOD Hazel Road, Ash Green, Aldershot GU12 6HP High Pitfold, Hindhead GU26 6BN Tel: 01252 317211 OP PD LDA Tel: 01428 608124 LDA SI YA FIRGROVE HILL, 29 BELLS PIECE – CARE HOME LEARNING (ROYAL MENCAP SOCIETY) DISABILITIES Farnham GU9 8LN Hale Road, Farnham GU9 9RL Tel: 01252 721580 LDA Tel: 01252 715138 LDA YA GRACE HOUSE CARE HOME LTD BRIDGE HOUSE CARE HOME 71 Lodge Hill Road, Lower Bourne, Farnham Road, Elstead GU8 6DB Farnham GU10 3RB Tel: 01252 703035 OP Tel: 01252 726406 OP D BROADWATER LODGE HAVEN HOUSE Summers Road, Farncombe, Godalming GU7 3BF 44 King’s Road, Haslemere GU27 2QG Tel: 01483 414186 OP D PD LDA MH Tel: 01428 661440 PD LDA YA

Visit www.carechoices.co.uk for further assistance with your search for care 85 South West Surrey care homes continued Surrey County Council Care Home Advertisers are highlighted

KATHRYN’S HOUSE SHANDON 43-49 Farnham Road, Guildford GU2 4JN White Lane, Ash Green, Aldershot GU12 6HN

Tel: 01483 560070 Advert page 53 OP D PD MH SI YA Tel: 01252 312801 OP D PD LDA LIMEGROVE SHANNON COURT Hindhead GU26 6DA St Martin’s Close, East Horsley KT24 6SU Tel: 01428 604833 OP D Tel: 01483 280690 OP D SHOTTERMILL HOUSE MALLOW CRESCENT (PILGRIM HOMES) 25-30 Mallow Crescent, Liphook Road, Haslemere GU27 1NX Guildford GU4 7BU Tel: 0300 303 1475 OP D PD Tel: 01483 455879 PD LDA YA SPRINGKELL HOUSE CARE HOME MEATH EPILEPSY CHARITY, THE Wood Road, Hindhead GU26 6PT Westbrook Road, Godalming GU7 2QH Tel: 01428 605509 Advert page 84 OP D Tel: 01483 415095 OP PD LDA YA STONEPIT CLOSE, 42-44 MIDDLEFIELD CLOSE, 1 (DIMENSIONS) 42-44 Stonepit Close, Godalming GU7 2LS Farnham GU9 8RS Tel: 01483 861066 LDA Tel: 01252 718479 LDA SURREY HEIGHTS OLD HALL, THE Brook Road, Wormley, Godalming GU8 5UA Send Marsh Road, Send, Woking GU23 7DJ Tel: 01428 682734 Tel: 01483 211674 OP Advert inside front cover OP D PD SI PILGRIM WOOD RESIDENTIAL HOME VALE ROAD, 15A (UNITED RESPONSE) Sandy Lane, Guildford GU3 1HF Aldershot GU12 5HH Tel: 01483 573111 Advert page 84 OP D Tel: 01252 334880 LDA PINES, THE WEY VALLEY HOUSE Churt Road, Hindhead GU26 6NL Mike Hawthorn Drive, Farnham GU9 7UQ Tel: 01428 601075 PD LDA YA Tel: 01252 712021 OP D PD PRIMROSE HOUSE RESIDENTIAL HOME WHITMORE VALE HOUSE Perry Hill, Worplesdon, Guildford GU3 3RF Churt Road, Hindhead GU26 6NL Tel: 01483 232628 OP D Tel: 01428 604477 OP LDA MH YA PYMHURST WOODLARKS CENTRE, THE 11 Semaphore Road, Guildford GU1 3PS Lodge Hill Road, Lower Bourne, Farnham GU10 3RB Tel: 01483 573318 OP D PD LDA SI Tel: 01252 714041 OP PD SI YA REDCOT RESIDENTIAL CARE HOME Three Gates Lane, Haslemere GU27 2LL Tel: 01428 644637 Advert page 81 OP RIDGWAY COURT 48 Ridgway Road, Farnham GU9 8NW Tel: 01252 715921 OP D PD RIVERSWEY Newark Lane, Ripley, Guildford GU23 6DL Tel: 01483 224099 LDA

86 This Directory’s helpline 0800 389 2077 – assistance with finding care and support South West Surrey care homes with nursing Advertisers are highlighted

ANCHORSTONE NURSING HOME HATCH MILL 8 Searle Road, Farnham GU9 8LJ Mike Hawthorn Drive, Farnham GU9 7UH Tel: 01252 727378 OP D Tel: 01252 899000 OP D PD ASHLEY PARK CARE HOME HUNTINGTON HOUSE AND LANGHAM COURT The Street, West Clandon, Guildford GU4 7SU Huntington House Drive, Hindhead GU26 6BG Tel: 01483 342359 Advert page 82 OP Tel: 01428 604600 OP D ASHTON MANOR NURSING HOME HYDON HILL – CARE HOME WITH NURSING Beales Lane, Farnham GU10 4PY PHYSICAL DISABILITIES Tel: 01252 722967 Advert page 84 OP D Clock Barn Lane, Godalming GU8 4BA Tel: 01483 860516 PD YA BIRTLEY HOUSE NURSING HOME Birtley House, Bramley, Guildford GU5 0LB JUBILEE HOUSE Tel: 01483 892055 OP D PD Pound Lane, Godalming GU7 1BX

BROWNSCOMBE HOUSE NURSING Tel: 01483 420400 OP D PD LDA MH AND RESIDENTIAL HOME KNOWLE PARK NURSING HOME Hindhead Road, Haslemere GU27 3PL Knowle Lane, Cranleigh GU6 8JL Tel: 01428 643528 Advert inside front cover OP D SI Tel: 01483 275432 Advert page 70 & 71 OP D CEDAR COURT CARE HOME MANORMEAD CARE HOME Essex Drive, Elmbridge Road, Cranleigh GU6 8TX Tilford Road, Hindhead GU26 6RA

Tel: 01483 275191 OP D PD SI Tel: 01428 602502 OP CHESTNUT VIEW CARE HOME Lion Green, Haslemere GU27 1LD MELBRECK Tel: 01428 652622 OP D PD Tilford Road, Rushmoor, Farnham GU10 2ED Tel: 01252 793474 PD LDA SI YA CLAREMONT COURT Harts Gardens, Guildford GU2 9QA MOORHOUSE NURSING HOME Tel: 01483 456501 OP D Tilford Road, Hindhead GU26 6RA Tel: 01428 604381 OP PD CLAVADEL,THE 1 Pit Farm Road, Guildford GU1 2JH OLD RECTORY, THE Tel: 01483 211674 OP YA The Street, Ewhurst, Cranleigh GU6 7PX Tel: 01483 267195 OP CREST LODGE Churt Road, Hindhead GU26 6PS PUTTENHAM HILL HOUSE CARE HOME Tel: 01428 605577 Puttenham, off Hogs Back, Guildford GU3 1AH Advert inside front cover OP MH YA AD Tel: 01483 610380 Advert page 82 OP DENE PLACE CARE HOME QUEEN ELIZABETH PARK Ripley Lane, West Horsley KT24 6JW 1-72 Hallowes Close, Guildford GU2 9LL Tel: 01483 331812 Advert page 82 OP D Tel: 01483 531133 OP D EASTBURY MANOR CARE HOME ROBERTSON NURSING HOME The Street, Compton, Guildford GU3 1EE Priorsfield Road, Hurtmore, Godalming GU7 2RF Tel: 01483 342301 Advert page 82 OP Tel: 01483 421033 Advert page 84 OP D GRANGE, THE SIGNATURE MOORLANDS LODGE CARE HOME 99 Westfield Road, Woking GU22 9AX Portsmouth Road, Hindhead GU26 6TJ Tel: 01483 772887 Advert page 51 OP PD SI Tel: 01428 605396 OP PD SI YA

Visit www.carechoices.co.uk for further assistance with your search for care 87 South West Surrey care homes with nursing continued Advertisers are highlighted

SPRINGFIELD MANOR NURSING HOME WORPLESDON VIEW Hogs Back, Puttenham, Guildford GU3 1AQ Worplesdon Road, Guildford GU3 3LQ Tel: 01483 810177 OP D Tel: 01483 698757 Advert page 90 OP D ST CATHERINE’S MANOR Old Portsmouth Road, Artington, Guildford GU3 1LJ Tel: 01483 531181 Advert inside front cover OP D SI SUNRISE OPERATIONS GUILDFORD LTD The Astolat Business Park, Astolat Way, Peasmarsh Guildford GU3 1NE Tel: 01483 307500 OP D SURREY HILLS Brook Road, Wormley, Godalming GU8 5UA Tel: 01428 682346 OP D SI TILFORD PARK NURSING HOME Grange Road, Tilford GU10 2DG Tel: 01252 792543 OP D PD MH WAVERLEY GRANGE CARE HOME 43 Waverley Lane, Farnham GU9 8BH Tel: 01252 759848 Advert page 82 OP YA

developed by the publisher of this Directory With so many providers to choose from, where do you start? www.carechoices.co.uk can help.

88 This Directory’s helpline 0800 389 2077 – assistance with finding care and support South East Surrey

South East Surrey care homes Surrey County Council Care Home

ALEXANDER LODGE BLANFORD ROAD, 33 41 Skinners Lane, Ashtead KT21 2NN (PROSPECT HOUSING AND SUPPORT SERVICES) Tel: 01372 276052 OP D Reigate RH2 7DP ALEXANDRA HOUSE – OXTED Tel: 01737 243818 LDA 31 Pollards Oak Road, Hurst Green, Oxted RH8 0JL BRACKEN LODGE Tel: 01883 380739 OP D PD LDA YA 155-157 Foxon Lane, Caterham CR3 5SH Tel: 01883 818066 PD LDA ALVINGTON HOUSE RETIREMENT HOME 59 Wray Park Road, Reigate RH2 0EQ BRAMLEY HOUSE RESIDENTIAL HOME Tel: 01737 222042 PD Westcott Street, Westcott, Dorking RH4 3NX Tel: 01306 740003 OP D PD SI AMBLESIDE LODGE – REDHILL 25 Brighton Road, Salfords, Redhill RH1 5DA BRANSFIELD MANOR CARE HOME Tel: 01293 781418 LDA Church Lane, Godstone RH9 8BW Tel: 01883 742927 OP D MH SI ARUNDEL HOUSE 34 Garratts Lane, Banstead SM7 2EB BRIAR HOUSE Tel: 01737 737290 LDA YA 89 Povey Cross Road, Horley RH6 0AE Tel: 01737 224497 LDA ASHCROFT CARE HOME BRIGHTON ROAD, 64 1 Wiggie Lane, Redhill RH1 2HJ (AVENUES SOUTH EAST) Tel: 01737 789656 OP LDA MH YA Horley RH6 7HT ASHLEIGH HOUSE Tel: 0208 308 2900 LDA 39 Redstone Hill, Redhill RH1 4BG BURNTWOOD LODGE Tel: 01737 761904 LDA YA 84 Burntwood Lane, Caterham CR3 6TA ASHTEAD COTTAGE Tel: 01883 818085 OP D PD LDA SI YA 165 Barnett Wood Lane, Ashtead KT21 2LP CAVENDISH

Tel: 01372 271792 OP PD LDA MH YA 10 Cavendish Road, Redhill RH1 4AE ASHTEAD HOUSE Tel: 01737 760849 LDA SI 153 Barnett Wood Lane, Ashtead KT21 2LR CAVENDISH HOUSE Tel: 01372 810330 OP PD LDA YA 4 Saxbys Lane, Lingfield RH7 6DN BARNETT WOOD LANE – CARE HOME LEARNING Tel: 01342 833297 LDA YA DISABILITIES CEDAR LODGE 108 Barnett Wood Lane, Ashtead KT21 2LS Chapel Road, Charlwood RH6 0DA Tel: 01372 206231 LDA YA Tel: 01293 826200 OP LDA YA BARNFIELD CEDARWOOD LODGE 24 Upfield, Horley RH6 7LA 9 Chipstead Close, Redhill RH1 6DU Tel: 01293 786798 OP D Tel: 01737 277726 OP PD LDA YA BEECHES, THE CHALKMEAD RESOURCE CENTRE Forty Foot Road, Leatherhead KT22 8RZ Deans Road, Merstham RH1 3HE Tel: 0800 085 4281 OP D Tel: 01737 644831 OP D BELLSGROVE CARE HOME CHAMPIONS PLACE 250 Cobham Road, Fetcham, Leatherhead KT22 9JF Kent Hatch Road, Limpsfield Chart, Oxted RH8 0TA Tel: 01372 379596 OP D Tel: 01883 722006 OP LDA YA

Visit www.carechoices.co.uk for further assistance with your search for care 89 F_BAR_11973 Surrey Ad x8 homes – 210x297mm V2.qxp_Layout 1 08/08/2016 17:05 Page 1 Amazing people ...deserve amazing care

Our care homes are amazing places – filled with fascinating residents, not to mention our dedicated staff and inspiring volunteers. We're told our care and support is second to none, but it's the fantastic food, stimulating environments and unique social activities that make Barchester the best choice for the people and families we support.

Residential Care • Nursing Care • Dementia Care • Respite Breaks

Thousands of families trust Barchester to care for their loved ones. To find out about our amazing people and to search for your local Surrey care home, visit www.barchester.com or call us anytime to benefit from over 24 years' experience.

Ashford House • Tel: 01784 862 357 Windmill Manor • Tel: 01883 868 037 Long Lane, Stanwell, TW19 7AZ 2 Fairviews, off Holland Road, Oxted, RH8 9BD Corrina Lodge • Tel: 01276 862 830 Worplesdon View • Tel: 01483 698 757 79 The Avenue, Camberley, GU15 3NQ Worplesdon Road, Guildford, GU3 3LQ Epsom Beaumont • Tel: 01372 541 401 Wykeham House • Tel: 01293 831 042 20-22 Church Street, Epsom, KT17 4QB 21 Russells Crescent, Horley, RH6 7DJ Reigate Beaumont • Tel: 01737 742 763 Colley Lane, Reigate, RH2 9JB Tandridge Heights • Tel: 01883 868 039 Memorial Close, Oxted, RH8 0NH Thackeray House • Tel: 020 8185 0574 58 Addiscombe Road, Croydon, CR0 5PH South East Surrey care homes continued

CHART LANE, 56 (ROYAL MENCAP SOCIETY) DORMERS RESOURCE CENTRE Reigate RH2 7DZ Foxon Lane, Caterham CR3 5SG Tel: 0808 808 1111 LDA Tel: 01883 330927 OP D CHELSHAM LODGE DUNGATE MANOR High Lane, 634 Limpsfield Road, Warlingham CR6 9DQ Flanchford Road, Reigate RH2 8QT Tel: 01883 622168 LDA Tel: 01737 244149 OP D MH YA CHERRY LODGE REST HOME ELIZABETH COURT 75 Whyteleafe Road, Caterham CR3 5EJ Grenadier Place, Caterham CR3 5YJ Tel: 01883 341471 OP D PD SI Tel: 01883 331590 OP D EVERSFIELD CHIPPINGS 56 Reigate Road, Reigate RH2 0QR 28 Russells Crescent, Horley RH6 7DN Tel: 01737 229899 OP Tel: 01293 775350 LDA YA FENGATES ROAD, 1 (CARE MANAGEMENT GROUP) CHIPSTEAD LODGE RESIDENTIAL CARE HOME Redhill RH1 6AH Hazelwood Lane, Chipstead, Coulsdon CR5 3QW Tel: 01737 778811 LDA Tel: 01737 553552 OP D PD LDA MH YA FENGATES ROAD, 5 (CARE MANAGEMENT GROUP) CLAREVILLE ROAD, 3 Redhill RH1 6AH (THE REGARD PARTNERSHIP LTD) Tel: 01737 778858 LDA Caterham CR3 6LA FIR TREE ROAD Tel: 01883 340181 LDA 40 Fir Tree Road, Banstead SM7 1NG CLOCKHOUSE, THE (RNIB) Tel: 01737 379242 LDA YA 12 Shrewsbury Road, Redhill RH1 6BH FIRCROFT HOME Tel: 01737 773851 PD LDA SI YA 114 Ladbroke Road, Redhill RH1 1LB

COBHAM ROAD, 60 Tel: 01737 773424 OP D LDA MH Fetcham, Leatherhead KT22 9JS FLINT COTTAGE Tel: 01372 379623 OP LDA YA Kingsmill Lane, South Nutfield RH1 5NB Tel: 01293 826200 OP LDA YA COURTHILL CARE HOME 2 Court Road, Caterham CR3 5RD FURZE HILL LODGE Tel: 01883 343850 OP LDA Furze Hill, Kingswood KT20 6EP Tel: 01737 362316 OP COURTHILL HOUSE Court Hill, Chipstead CR5 3NQ GLADSTONE HOUSE (RNIB) Tel: 01737 557442 OP D PD LDA YA 24-26 St Johns Road, Redhill RH1 6HX Tel: 01737 779170 PD LDA SI YA DAVID GRESHAM HOUSE GRANGE, THE 2 Oak Close, Oxted RH8 0BA Gloucester Lodge, Rectory Lane,

Tel: 01883 715948 OP D PD SI Bookham KT23 4DZ DERBY LODGE(SEEABILITY) Tel: 01372 452608 OP PD LDA SI YA 4 Wesley Road, Leatherhead KT22 8ET GREEN ACRES Tel: 01372 389411 PD LDA SI 130 Nork Way, Banstead SM7 1HP

DORANDENE Tel: 01737 351358 OP LDA SI YA – CARE HOME LEARNING DISABILITIES GREENACRES 42 Alma Road, Reigate RH2 0DN The Horseshoe, Banstead SM7 2BQ Tel: 01737 222009 LDA YA Tel: 0800 085 4193 OP D

Visit www.carechoices.co.uk for further assistance with your search for care 91 South East Surrey care homes continued

GREENWAYS LARCHWOOD CLOSE, 27 Effingham Road, Copthorne, Crawley RH10 3HY (ROYAL MENCAP SOCIETY) Tel: 01342 529422 OP PD LDA SI YA Banstead SM7 1HE Tel: 01737 370115 LDA GROVELANDS FARMHOUSE Tandridge Hill Lane, Godstone RH9 8DD LONDON ROAD, 129 Tel: 01883 744128 YA (PROSPECT HOUSING AND SUPPORT SERVICES) HARRIOTTS LANE Redhill RH1 2JQ 44a Harriots Lane, Ashtead KT21 2QB Tel: 01737 785400 LDA Tel: 01372 275970 OP LDA LONGFORD HEATHERS, THE – CARE HOME LEARNING 40 Massetts Road, Horley RH6 7DS DISABILITIES Tel: 01293 430687 OP LDA YA 36 Green Lane, Lower Kingswood KT20 6TL LONGMEAD HOUSE Tel: 01737 833985 LDA YA 1 Buxton Lane, Caterham CR3 5HG HEATHLANDS Tel: 01883 340686 OP D Chequers Lane, Walton-on-the-Hill KT20 7ST Tel: 01737 817882 LDA LUMLEY ROAD, 16 (ROYAL MENCAP SOCIETY) HERONSWOOD RESIDENTIAL CARE HOME Horley RH6 7JL 51 Harestone Hill, Caterham CR3 6DX Tel: 01293 782238 LDA Tel: 01883 344645 OP D MALVERN HOUSE HILLSIDE CARE HOME 10 Ringley Avenue, Horley RH6 7HA 259a Coulsdon Road, Caterham CR3 5QR Tel: 01293 826200 OP LDA YA Tel: 01883 341024 LDA MANOR CRESCENT, 13 HOLKHAM HOUSE (NEW GENERATION CARE LTD) Princes Road, Redhill RH1 6JJ Byfleet KT14 7EN

Tel: 01737 789850 LDA YA Tel: 01932 343799 PD LDA JANE HOUSE MANOR CRESCENT, 15 Effingham Road, Copthorne, Crawley, West Sussex (NEW GENERATION CARE LTD) RH10 3HZ Byfleet, West Byfeet KT14 7EN Tel: 07792 462608 PD LDA SI YA Tel: 01932 343799 PD LDA KENILWORTH 117 Balcombe Road, Horley RH6 9BG MARTHAM HOUSE Tel: 0208 308 2900 LDA Princes Road, Redhill RH1 6JJ Tel: 01737 826530 LDA YA KENILWORTH CARE HOME 74 Diceland Road, Banstead SM7 2ET MIDDLE WEST CARE HOME Tel: 01737 361858 LDA 1 Raleigh Drive, Smallfield, Horley RH6 9PD Tel: 01293 862620 LDA YA KESWICK Eastwick Park Road, Great Bookham, MILL GREEN Leatherhead KT23 3ND Mill Lane, Felbridge, East Grinstead RH19 2PF Tel: 01372 456134 OP D Tel: 01293 826200 OP LDA YA LA LUZ RESIDENTIAL HOME MILLVIEW 4 High Street, Tadworth KT20 5SD 38 The Street, Charlwood RH6 0DF Tel: 01737 813781 OP D Tel: 01293 862443 LDA

92 This Directory’s helpline 0800 389 2077 – assistance with finding care and support South East Surrey care homes continued Surrey County Council Care Home Advertisers are highlighted

NCYPE – COLLEGE RESIDENTIAL SERVICES PRINSTED LINGFIELD Oldfield Road, Horley RH6 7EP St Piers Lane, Lingfield RH7 6PW Tel: 01293 825400 YA AD Tel: 01342 832243 PD LDA SI YA PRIORS MEAD CARE HOME NOWER HOUSE 26 Blanford Road, Reigate RH2 7DR Coldharbour Lane, Dorking RH4 3BL Tel: 01737 224334 OP Tel: 01306 740076 Advert page 94 OP D PD SI PROSIGNIA LTD – 14 CHURCH LANE AVENUE NUTBUSH COTTAGE The Bungalow, 14 Church Lane Avenue, Bonehurst Road, Horley RH6 8PP Coulsdon CR5 3RT Tel: 01293 823620 OP D PD LDA MH SI YA AD Tel: 01737 552391 LDA OAKLEIGH PROSPECT HOUSING AND SUPPORT SERVICES Evelyn Gardens, Godstone RH9 8BD – 18 WOLVERTON GARDENS Tel: 01883 731000 OP D Heathercroft, 18 Wolverton Gardens, Horley RH6 7LX OAKWOOD ROAD, 56 Tel: 01293 774813 LDA (THE AVENUES SOUTH EAST) QUEEN ELIZABETH’S FOUNDATION Horley RH6 7BU DORINCOURT Tel: 0208 308 2900 LDA Oaklawn Road, Leatherhead KT22 0BT ORCHARD COURT Tel: 01372 841300 PD LDA SI YA East Grinstead Road, Lingfield RH7 6ET RAINSCOMBE BUNGALOW Tel: 01342 834444 OP D Rainscombe Farm, Dowlands Lane, ORMESBY HOUSE Smallfield RH6 9SB West Hill, Oxted RH8 9JB Tel: 01342 841501 OP D PD LDA MH SI YA AD Tel: 01883 714757 LDA YA RAINSCOMBE HOUSE Rainscombe Farm, Dowlands Lane, PANTILES CARE HOME LTD, THE Smallfield RH6 9SB 67 Harriotts Lane, Ashtead KT21 2QE Tel: 01342 844772 OP D PD LDA MH SI YA AD Tel: 01372 275310 OP D RANMORE HOUSE PARK HALL RESOURCE CENTRE 12 Fir Tree Road, Banstead SM7 1NG 1 Park Hall Road, Reigate RH2 9LH Tel: 01737 379481 OP PD LDA YA Tel: 01737 224420 OP D REDEHALL COTTAGE PARKLANDS 134 Redehall Road, Smallfield RH6 9RH 7 Eldersley Close, Redhill RH1 2AJ Tel: 01293 826200 OP LDA YA Tel: 01737 765179 PD LDA SI REDSTONE HOUSE PINEHURST REST HOME 43 Redstone Hill, Redhill RH1 4BG Zig-Zag Road, Mickleham, Dorking RH5 6BY Tel: 01737 762196 LDA YA Tel: 01306 889942 OP D REDSTONE HOUSE PINES, THE Kings Cross Lane, South Nutfield, Redhill RH1 5NY 2 College Crescent, Redhill RH1 2HE Tel: 01737 823850 OP LDA SI YA Tel: 01737 277716 LDA YA REIGATE ROAD, 69 POPLARS (AVENUES SOUTH EAST) 87 Povey Cross Road, Horley RH6 0AE Hookwood, Horley RH6 0HL Tel: 01293 825154 LDA YA Tel: 0208 308 2900 LDA SI

Visit www.carechoices.co.uk for further assistance with your search for care 93

Smallbrook Care Home cares passionately for individuals with dementia and now our new ‘Upfield Suite’ is designed specifically for early onset dementia for younger adults who wish to live within a supportive and caring environment.

At Smallbrook we care about everything we do and we know that keeping active, maintaining independence and getting involved is important for dementia New spacious & sufferers. We offer a passionate and supportive service, including dedicated stylishly decorated diversional therapists, delicious and nutritious home cooked meals, relaxing en-suite bedrooms, communal areas, library, computer facilities and generous outdoor garden areas with telephone to name a few! extensions, TV’s, 24 hour call bell and a If you have a loved one suffering from dementia or is in the early stages of full laundry service. dementia and you would like to know more about Smallbrook, please call or visit our friendly and helpful Manager, Diane Trill on 01293 772 576.

Please call 01293 772 576 or contact us on [email protected] www.aspreyhealthcare.co.uk/smallbrook Smallbrook Care Home, Suffolk Close, Horley, Surrey RH6 7DU

RIDGEGATE HOME A H A H R R D

istory of ideate ome Faciities Founded in 1946, Ridgegate Home is a NEW large airy garden room which has private non-profit making residence for its own WC and kitchenette... Weekly elderly people of reasonably good health hairdresser... Regular chiropodist... Large who for various reasons are unable to gardens with summer house and pergola... maintain a home of their own. In-house entertainment... Social activities Ridgegate is registered with CQC and the and outings arranged and encouraged... Charity Commissioners and is run by a Disabled access... Inter-denominational qualified manager supported by a Board of services take place weekly in the home. Governors who take an active part in the octor running of the home. Residents are welcome to continue in ims of the home the care of their own General Practitioner To offer people in their retirement atmosphere providing sunny and spacious or can change to the care of our local the opportunity to live in comfortable sitting rooms for various activities. The Practitioner. surrounding, in a relaxed and secure family home is fully central-heated and has a ncusive Fees environment, with the degree of care that is sophisticated automatic fire-alarm system, Services provided in inclusive fees cover: necessary to enhance the quality of life for safety lighting with a nurse call bell system Your own private single bedroom... Choices the individual. in all rooms. Double room with lounge and of meals from a varied menu, catering ccommodation en-suite. for special diets... Communal remote For 25 residents, all individual rooms on eas control colour TV... 24 hour care support... four levels, with a passenger lift to all floors Good, wholesome, home-cooked meals Personal laundry... Full programme of including the garden level. from a choice of menus are served at small activities and trips... Weekly mobility Communal rooms add to the relaxed tables in the dining room. exercises.

S RA, REGAE, SURRE R2 0NR Email ofﬁ[email protected] Tel: 01 2422 Web: www.ridgegatehome.org.uk Registered with Charity Commissioners No. 204859

94 This Directory’s helpline 0800 389 2077 – assistance with finding care and support South East Surrey care homes continued Advertisers are highlighted

RIDGEGATE HOME SMALLBROOK CARE HOME 88 Doods Road, Reigate RH2 0NR Suffolk Close, Horley RH6 7DU Tel: 01737 242926 Advert pages 47 & 94 OP Tel: 01293 772576 Advert page 94 OP D

RIDGEMOUNT SOUTHLANDS REST HOME The Horseshoe, Banstead SM7 2BQ 7 Linkfield Lane, Redhill RH1 1JF Tel: 01737 858950 OP D Tel: 01737 769146 Advert page 53 OP D MH RIDGEWAY MANOR RESIDENTIAL CARE HOME SPENCER WAY, 1A (AVENUES SOUTH EAST) Barrow Green Road, Oxted RH8 9NE Redhill RH1 5LF Tel: 01883 717055 OP D PD MH SI Tel: 0208 308 2900 LDA ROSEACRE SPRING PARK Holly Hill Drive, Banstead SM7 2BD Camden Road, Lingfield RH7 6AF Tel: 01737 356685 OP D PD Tel: 01342 832583 OP LDA YA ROSELAND STANECROFT Garratts Lane, Banstead SM7 2EQ Spook Hill, North Holmwood, Dorking RH5 4EG Tel: 01737 355022 OP D PD Tel: 01306 876567 OP D PD LDA MH ROSELEIGH 39 Ringley Avenue, Horley RH6 7EZ SUNRISE OPERATIONS BANSTEAD LTD Tel: 01293 824233 LDA Croydon Lane, Banstead SM7 3AG Tel: 01737 851400 OP D ROSETTA 2 Queens Park Road, Caterham CR3 5RB SURREY CARERS SERVICES Tel: 01883 342454 OP D PD LDA MH SI YA AD 5 Gloucester Road, Redhill RH1 1BP Tel: 01737 779339 LDA ROWANS, THE 27 Tadworth Street, Tadworth KT20 5RJ SURREY VIEWS (SEEABILITY) Tel: 01737 817973 LDA 2 Wesley Road, Leatherhead KT22 8ET Tel: 01372 383005 LDA SI YA SHORT BREAKS BANSTEAD The Horseshoe, Banstead SM7 2BG TANNERS FARM Tel: 07714 614465 OP PD LDA YA Balcombe Road, Horley RH6 9EF Tel: 01293 776431 OP LDA YA SHARDELOES (CARE MANAGEMENT GROUP) Ashtead Woods Road, Ashtead KT21 2EQ THREEWAYS Tel: 01372 273228 LDA 5 Brighton Road, Salfords, Redhill RH1 5BS Tel: 01737 760561 OP PD LDA YA SHEILING, THE 81-83 Colman Way, Redhill RH1 2BB TUSCANY HOUSE (CARE MANAGEMENT GROUP) Tel: 01737 760336 OP D PD LDA MH SI YA AD 21a Horsham Road, Dorking RH4 2JA Tel: 01372 364000 LDA SHREWSBURY HOUSE Battlebridge Lane, Merstham RH1 3LH UPFIELD Tel: 01293 826200 OP LDA YA 1 Upfield, Horley RH6 7JY Tel: 01293 782396 LDA YA SHREWSBURY ROAD, 29/29A (PROSPECT HOUSING AND SUPPORT SERVICES) WALTON HEATH MANOR Redhill RH1 6BH Hurst Drive, Walton-on-the-Hill KT20 7QT Tel: 01737 778572 LDA Tel: 01737 814010 OP

Visit www.carechoices.co.uk for further assistance with your search for care 95 South East Surrey care homes continued

WESTHALL PARK, 4 (AVENUES SOUTH EAST) WOOD CLOSE Warlingham CR6 9HS 1 Wood Close, Horley RH1 5EE Tel: 0118 362 1359 LDA Tel: 01293 826200 OP LDA YA WESTHAVEN WOODCROFT 68 Blackborough Road, Reigate RH2 7BX 69 Lonesome Lane, Reigate RH2 7QT Tel: 01737 221503 LDA YA Tel: 01737 241821 PD LDA YA WESTHILL CARE HOME YOUNG PROSPECT 39-41 Westway, Caterham CR3 5TQ 5 Gloucester Road, Redhill RH1 1BP Tel: 01737 779339 LDA Tel: 01883 341024 LDA SI WOODLANDS RESIDENTIAL HOME WESTWINDS – CARE HOME LEARNING (SEEABILITY) DISABILITIES 42 Massetts Road, Horley RH6 7DS 48 West Street, Reigate RH2 9DB Tel: 01293 784235 LDA MH SI YA Tel: 01737 246551 LDA YA WOODVIEW WHITEHATCH Coulsdon Road, Caterham CR3 5YA Oldfield Road, Horley RH6 7EP Tel: 01883 331309 PD LDA Tel: 01293 782123 LDA WRAY PARK CARE HOME WILLOWS, THE 55 Alma Road, Reigate RH2 0DN High Pitfold, Hindhead GU26 6BN Tel: 01737 242778 OP D MH Tel: 01428 609851 PD LDA SI YA WILLOWS, THE (SEEABILITY) 1 Wesley Road, Leatherhead KT22 8ET Tel: 01372 383286 PD LDA SI YA WOLFE HOUSE CARE HOME Wolf’s Row, Limpsfield, Oxted RH8 0EB Tel: 01883 716627 OP D Broome Park_2/5 03/10/2013 16:34 Page 1

Broome Park is a family run home. It is a magnificent country manor house set in 10 acres of grounds offering panoramic views.

Provision of a quality service for adults with mental health and physical needs requiring long term, short term or respite care Tel: 01737 843333 Individualised 24 hour nursing by qualified and experienced staff Email: [email protected] A range of accommodation options available Web: www.broome-park.co.uk A selection of freshly prepared, home cooked meals catering for all dietary requirements Station Road Comprehensive activities and recreational programme with visitors always welcome Betchworth Fees based on the type of accommodation and the level of care Surrey RH3 7DF required by the individual Please contact Head of Care / Mr & Mrs Choy on Committed to caring 01737 843333 to arrange an informal visit.

96 This Directory’s helpline 0800 389 2077 – assistance with finding care and support South East Surrey care homes with nursing Advertisers are highlighted

ACORN COURT CARE HOME COPPICE LEA The Kilns, Redhill RH1 2NX 151 Bletchingley Road, Merstham, Redhill RH1 3QN Tel: 0208 879 6550 OP D Tel: 01737 645117 Advert page 70 & 71 OP D ASHMOUNT CRANMER COURT Hook Road, Epsom KT19 8QJ Farleigh Road, Farleigh Common, Warlingham CR6 9PE Tel: 01372 203063 LDA Tel: 01883 627713 Advert page 70 & 71 OP D BALLATER HOUSE DEEPDENE CARE CENTRE 43 Hollymeoak Road, Chipstead, Coulsdon CR5 3QE Hill View, Reigate Road, Dorking RH4 1SY Tel: 01372 744900 LDA YA Tel: 01306 732880 OP D YA BEECHES BUNGALOW DERBY HOUSE 3 Oak Road, Reigate RH2 0BP Hook Road, Epsom KT19 8QJ Tel: 0300 555 5222 LDA Tel: 01372 203027 LDA YA BELVEDERE HOUSE Weston Acres, Woodmansterne Lane, DOWNS COTTAGE CARE HOME (WITH NURSING) Banstead SM7 3HB 183 Great Tattenhams, Epsom Downs, Tel: 01737 360106 OP D PD SI Epsom KT18 5RA Tel: 01737 352632 OP D MH BIRDSCROFT NURSING HOME 16 Highfields, Ashtead KT21 2NL DOWNSVALE NURSING HOME Tel: 01372 274499 OP 6-8 Pixham Lane, Dorking RH4 1PT Tel: 01306 887652 OP BOLTERS CORNER NURSING HOME Bolters Lane, Banstead SM7 2AB EASTCROFT NURSING HOME Tel: 01737 361409 OP D PD MH SI 7 Woodmansterne Lane, Banstead SM7 3EX Tel: 01737 357962 OP D PD SI BROOME PARK NURSING HOME Station Road, Betchworth RH3 7DF Advert page 96 ELMS NURSING HOME, THE Tel: 01737 843333 OP D PD LDA MH YA Ranelagh Road, Redhill RH1 6YY Tel: 01737 764664 OP D PD SI YA BUXTON LODGE CARE HOME 53 Buxton Lane, Caterham CR3 5HL FIRTREE HOUSE NURSING HOME Tel: 01883 340788 OP D PD LDA SI YA 2 Firtree Road, Banstead SM7 1NG Tel: 01737 350584 OP D PD CHALDON RISE NURSING CARE HOME Rockshaw Road, Merstham, Redhill RH1 3DB GARTH HOUSE Tel: 01737 642281 OP D PD LDA MH SI YA Tower Hill Road, Dorking RH4 2AY Tel: 0808 223 5507 Advert page 70 & 71 OP D CHARTERS COURT NURSING AND RESIDENTIAL HOME GLEBE HOUSE CARE HOME (NURSING) Charters Towers, Felcourt Road, Church Lane, Chaldon, Caterham CR3 5AL East Grinstead RH19 2JG Tel: 01883 344434 OP PD SI YA

Tel: 01342 872200 OP D PD SI YA GRACEWELL OF HORLEY PARK COLLEGE OF ST BARNABAS Amherst House, 287 Court Lodge Road, Blackberry Lane, Lingfield RH7 6NJ Horley RH6 8RG Tel: 01342 870260 OP Tel: 01293 223600 Advert page 98 OP D PD SI YA COOMBE DINGLE NURSING HOME GREATHED MANOR NURSING HOME 14 Queens Park Road, Caterham CR3 5RB Ford Manor Road, Dormansland, Lingfield RH7 6PA Tel: 01883 345993 OP D Tel: 01342 836478 OP D PD

Visit www.carechoices.co.uk for further assistance with your search for care 97 Gracewell of Horley Park A care home as individual as you

Moving into a care home can be help with everyday tasks to nursing one of the hardest decisions you and dementia care — and even a or a loved one will ever make. respite break. At Gracewell of Horley Park, we There’s no such thing as ‘one size make sure that your new home is as ﬁ ts all’ when it comes to care. Talk to enjoyable, beautiful and full of laughter a Gracewell Healthcare care home as all the homes you’ve ever loved. and you’ll ﬁ nd a team of dedicated We are proud of the individual care we specialists ready to create an individual provide to each resident; from a little care plan that’s tailored to you.

To ﬁ nd out more, please call 01293 223600 or email [email protected]

Gracewell of Horley Park (formerly Amherst House), 287 Court Lodge Road, Horley RH6 8RG

A New Way to Live Well GracewellHorleyPark.co.uk

GW_ADV_HOR_0716_185x108_CareChoices_03.indd 1 29/09/2016 17:21

O F T T R H A E P

G P R O U

• High care standards • Delicious nutritious food • Attractive homely surroundings • Attentive skilled staff • Enriching social and activities programme • 24 hour nursing and residential care • Respite, convalescent and palliative care We’d love you to call us or drop in for a chat anytime

Kingswood Court Outstanding individual care for older people Care Home 01737 830480 www.balcombecarehomes.co.uk Kingswood Court, Warren Lodge Drive, Kingswood, Tadworth, Surrey, KT20 6QN

98 This Directory’s helpline 0800 389 2077 – assistance with finding care and support South East Surrey care homes with nursing continued Advertisers are highlighted

HEATHERLEY – CARE HOME WITH NURSING PICKERING HOUSE CARE HOME / RIBBLESDALE PHYSICAL DISABILITIES AND HARMSWORTH DOMICILIARY CARE Effingham Lane, Copthorne RH10 3HS AGENCY Tel: 01342 712232 PD YA Pickering House, Ridgeway Road, Dorking RH4 3AY HOLMWOOD NURSING HOME Tel: 01306 888077 OP D PD SI 53 The Avenue, Tadworth KT20 5BD Tel: 01737 217000 OP D LDA MH SI YA QUEEN ELIZABETH’S FOUNDATION BRAIN INJURY CENTRE KINGS LODGE Banstead Place, Park Road, Banstead SM7 3EE Kings Cross Lane, South Nutfield, Tel: 01737 356222 PD SI YA Redhill RH1 5PA Tel: 01737 822221 OP PD YA RED HOUSE, THE 43 Skinners Lane, Ashtead KT21 2NN KINGSWOOD COURT CARE HOME Tel: 01372 277880 OP D YA Warren Lodge Drive, Kingswood KT20 6QN Tel: 01737 830480 Advert page 98 OP D REIGATE BEAUMONT, THE Colley Lane, Reigate RH2 9JB LARKFIELD Tel: 01737 742763 Advert page 90 OP Farmfield Drive, Charlwood, Horley RH6 0BN ROSE HILL NURSING HOME 9 Rose Hill, Dorking RH4 2EG Tel: 01293 774906 PD LDA YA Tel: 01306 882622 OP D MILNER HOUSE RUTLAND HOME Ermyn Way, Leatherhead KT22 8TX 46 West Street, Reigate RH2 9DB Tel: 0333 434 3057 OP D PD LDA MH YA Tel: 01737 242188 OP D MH NUFFIELD CARE CENTRE TADWORTH GROVE CARE HOME Haigh Crescent, Oaklands Park, The Avenue, Tadworth, Nr Epsom KT20 5AT Redhill RH1 6RA Tel: 01737 888358 Advert page 82 OP D Tel: 01737 772525 OP PD TANDRIDGE HEIGHTS OAKFIELD NURSING HOME Memorial Close, off Barnetts Shaw, 30 Oakfield Road, Ashtead KT21 2RD Oxted RH8 0NH Tel: 01372 272540 MH Tel: 01883 868039 Advert page 90 OP D OAKHURST COURT NURSING HOME TUPWOOD GATE Tilburstow Hill Road, South Godstone, 74 Tupwood Lane, Caterham CR3 6YE Godstone RH9 8JY Tel: 01883 342275 OP D PD MH AD Tel: 01342 893043 OP D TYRWHITT HOUSE OAKWOOD Oaklawn Road, Leatherhead KT22 0BX 13 Woodview Way, Caterham CR3 5WP Tel: 01372 841630 MH Tel: 0300 555 5222 OP LDA YA WARRENGATE NURSING HOME OLD WALL COTTAGE IN REIGATE CARE HOME 2 The Warren, Kingswood, Old Reigate Road, Betchworth RH3 7DR Tadworth KT20 6PQ Tel: 01737 843029 OP D Tel: 01737 833359 OP D PARKSIDE NURSING HOME WESTCOTT HOUSE NURSING HOME Park Road, Banstead SM7 3DL Guildford Road, Westcott, Dorking RH4 3QD Tel: 01737 361518 OP D Tel: 01306 881421 OP D MH

Visit www.carechoices.co.uk for further assistance with your search for care 99 South East Surrey care homes with nursing continued Advertisers are highlighted

WINDMILL MANOR WYKEHAM HOUSE 2 Fairviews, Holland Road, Hurst Green, 21 Russells Crescent, Horley RH6 7DJ Oxted RH8 9BD Tel: 01293 831042 Advert page 90 OP D MH Tel: 01883 868037 Advert page 90 OP D PD YA WOODSIDE VIEW 2 Highview, Caterham CR3 6AY Tel: 01883 346313 OP

WRAY COMMON NURSING HOME Wray Common Road, Reigate RH2 0ND Tel: 01737 240563 Advert below OP D

Outstanding care within an independent Home Maintaining the highest professional standards within a quiet, comfortable ‘Home from Home’ environment

• 24 hour expert nursing care by qualified • Varied range of activities nurses • Comfortable and friendly atmosphere • Long stay or respite care for seniors • Personal service with family-run • Excellent home cooked menu values For further information call today on 01737 240563 or 242647 or visit www.wray-common.co.uk Wray Common Road I Reigate I Surrey I RH2 0ND

developed by the publisher of this Directory

With so many providers to choose from, where do you start? www.carechoices.co.uk can help.

100 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Index Advertisers are in bold Ash Street, 149 (Dimensions) 85 Bolters Corner Nursing Home 97 A Ashtead Cottage 89 Boyce Care 31 Abbey Chase Nursing Home 77 Ashtead House 89 Bracken Lodge 89 Abbeywood 85 Ashton Lodge Nursing Home 83 Bramley 31 Abbotswood, 33 Ashton Manor Nursing Home 87 Bramley House Extended Care 31 (The Four Seasons Trust Ltd) 85 Aspen Live In Care Services Ltd 29 Bramley House Residential Home 89 Abletrust Care 29 Assist Home Care 29 Bransfield Manor Care Home 89 Absolute Care Services (Epsom) 29 Assured Care Surrey Ltd 29 Briar House 89 Acacia Lodge - Staines 83 Astor Care and Nursing Agency 29 Bridge House Care Home 85 Acorn Court Care Home 97 Avens Court Nursing Home 77 Brighter Care 31 Advantage Nursing Agency Ltd 29 Brighton Road, 64 Aeolian House 85 (Avenues South East) 89 Age UK Runnymede B Bagshot Park Care Centre 77 Britannia Homecare Ltd 31 and Spelthorne 29 Broadwater Lodge 85 Agincare UK Surrey 29 Ballater House 97 Banstead Road – Care Home 79 Brook House 77 Aims Homecare Domiciliary Broome Park Nursing Home 97 Services 29 Barnett Wood Lane – Care Home Brownscombe House Nursing Albert Residential Home 79 Learning Disabilities 89 Barnfield 89 and Residential Home 87 Albury Care Homes Ltd 85 BS24 Ltd 31 Alburycare Ltd 29 Barossa Road, 25 (Royal Mencap Society) 73 Bungalow, The 85 Alexander Lodge 89 Beaufort House 73 Burgh Heath Lodge 79 Alexandra House – Oxted 89 Beaumont Lodge Nursing Home 77 Burntwood Lodge 89 Alfa House 29 Beeches Bungalow 97 Buxton Lodge Care Home 97 All About Care 29 Beeches, The 89 Allied Healthcare Guildford 29 Beech Lodge – Thames Ditton 79 C Almost Family Ltd 29 Beech Trees 73 Camberley 31 Alpenbest South 29 Beechwood 85 Camberley Cottage 73 Alvington House Retirement Camberley Manor 77 Home 89 Beechwood Court 31 Cambridge House 73 Amazing Angels Homecare 29 Belgravia Nursing and Care 31 Care Givers Ltd 31 Ambleside Lodge – Redhill 89 Bellsgrove Care Home 89 Care Options 31 Amily Homecare 29 Bells Piece – Care Home Learning Disabilities 85 Carers With Care Ltd 33 Amis Avenue, 55 73 Bells Piece Supported Living Care Solutions UK Ltd 31 Anchorstone Nursing Home 87 Service 31 Care Unlimited Domcare Ltd 31 Angel Heart Home Care Ltd 29 Belvedere House 97 Carewatch (Woking) 33 Angel Touch Care Agency 29 Berkeley Home Health Ltd 31 Care Your Way Ltd (New Haw) 31 Appleby House 79 Bernard Sunley Nursing and Care Your Way Ltd (Ripley) 31 Arbrook House Care Home 83 Dementia Care Home, The 77 Caremark (Guildford & Woking) 31 Ark Home Healthcare Leatherhead 29 Berryscroft Road, 29 Caremark (Mid-Surrey) 31 Arundel House 29, 89 (Brand Homes Ltd) 79 Caremark (Spelthorne Ashbourne Court Care Home 85 Berryscroft Road, 55 and Runnymede) 33 Ashcroft Care Home 89 (Brand Homes Ltd) 79 Caterham Domiciliary Ashcroft Care Services 29 Birchlands 73 Care Agency 33 Ashford Care Agency 29 Birdscroft Nursing Home 97 Catherine House 33 Ashford House 83 Birtley House Nursing Home 31 Catto Homecare 33 Ashleigh House 89 Birtley House Nursing Home 87 Cavendish 89 Ashley House - Guildford 85 Blanford Road, 33 Cavendish Domiciliary Ashley Park Care Home 87 (Prospect Housing and Support Care Agency 33 Ashlong House Services) 89 Cavendish House 89 Domiciliary Care 29 Blue Ribbon Care Surrey 31 Cedar Court Care Home 87 Ashmount 97 Bluebird Care 31 Cedar Lodge 89 Ash Street, 4a (Dimensions) 85 Blueribbon Care Surrey 31 Cedar Lodge Nursing Home 77

Visit www.carechoices.co.uk for further assistance with your search for care 101 Index continued Advertisers are in bold

Cedars Care Home, The 79 Crest Care Services Ltd 33 Fenton Lodge 85 Cedars, The 85 Crest Lodge 87 Fermoyle House Nursing Home 77 Cedarwood Lodge 89 Crossroads Care Surrey 33 Field Lane Domiciliary Agency, The 35 Chaldon Rise Nursing Care Home 97 Crystal Care Home Care Ltd 33 Fircroft Home 91 Chalkmead Resource Centre 89 Cura Domi – Care At Home Ltd 33 Firgrove Hill, 29 Champions Place 89 (Royal Mencap Society) 85 Charlton Grange Care Home 83 D Firlawn 79 Charters Court Nursing and David Gresham House 91 First Homecare 35 Residential Home 97 Deepdene Care Centre 97 Firtree House Nursing Home 97 Chart Lane, 56 Denecroft Residential Home Fir Tree Road 91 (Royal Mencap Society) 91 (Seeability) 85 Fir Trees House 79 Chelsham Lodge 91 Dene Place Care Home 87 Flint Cottage 91 Cherchefelle Housing Association 33 Derby House 97 Fordbridge Road, 50 (Dimensions) 79 Cherrydale 73 Derby Lodge(Seeability) 91 Forum House 35 Cherry Lodge Rest Home 91 Domiciliary Care Agency Surrey 33 Furze Hill Lodge 91 Chestnuts, The 73 Dorandene Furze Hill Lodge Chestnut View Care Home 87 – Care Home Learning – Domiciliary Care Service 35 Disabilities 91 Children’s Trust, The – Tadworth 33 Dormers Resource Centre 91 Chippings 91 G Douglas Close, 19 85 Gables Care Home 73 Chipstead Lodge Residential Care Doves Healthcare Ltd 33 Home 91 Garth House 97 Downs Cottage Care Home Church Farm Bungalow 73 Ges Care Ltd 35 (With Nursing) 97 Church View Care Home 83 Gibraltar Crescent, 36a Downsvale Nursing Home 97 (RNID Action on Hearing Loss) 79 Clare House Care Home 83 Dungate Manor 91 Gladstone House (RNIB) 91 Claremont Court 87 Glebe Cottage 73 Clareville Road, 3 Glebe House Care Home 79, 83 (The Regard Partnership Ltd) 91 E Eastbury Manor Care Home 87 Glebe House Care Home (Nursing) 97 Classic Home Care Services Ltd 33 Eastcroft Nursing Home 97 Glendale 79 Clavadel,The 87 Eastlake 85 Gloucester Crescent, 65 Clockhouse, The (RNIB) 91 Echelforde 79 (Dimensions) 80 Cobgates Resource Centre 85 Elizabeth Court 91 Golden Hours Fellowship Ltd 80 Cobham Road, 60 91 Elmbank Residential Care Home 73 Goodworth Road 35 College of St Barnabas 33 & 97 Elmbridge Reablement Service 33 Grace at Home Ltd 35 Collingwood Grange Care Home 77 Elmfield House 73 Grace House Care Home Ltd 85 Combe House 73 Elms Nursing Home, The 97 Grace Lodge 80 Constant Services Ltd 33 Emberbrook Care Home 83 Gracewell of Horley Park 97 Coombe Dingle Nursing Home 97 Epsom Beaumont, The 83 Grange, The 87 Copperfield House 79 Epsom Lodge 79 Grange, The 77, 91 Coppice Lea 97 Epsom Reablement Service 33 Grange Nursing Home, The 77 Corrina Lodge 77 Eternity Care LLP 33 Grange Retirement Home, The 77 Cossins House Care Home 79 Eversfield 91 Grange Supported Living County Care Independent Everycare (Central Surrey) 33 Service, The 35 Living Ltd 33 Everycare (East Surrey) Ltd 33 Greathed Manor Nursing Home 97 Courthill Care Home 91 Excellent Care Ltd 35 Green Acres 91 Courthill House 91 Greenacres 91 Coveham 33, 79 F Green Lane 73 Coxhill Manor Nursing and Felbury House 85 Greens, The 80 Residential Home 77 Fengates Road, 1 Greenway Homecare (Surrey) Ltd 35 Cran Dara 85 (Care Management Group) 91 Greenways 80, 92 Cranmer Court 97 Fengates Road, 5 Greys Homecare 35 Crann Mor Nursing Home 77 (Care Management Group) 91 Greys Residential Home 73

102 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Index continued Advertisers are in bold

Grovelands Farmhouse 92 Longdene Homecare Ltd Guildford Reablement Service 35 I – Southwest Surrey 37 Guildford Road, 330 Inglewood House 75 Longdene Homecare Ltd (Living Ambitious Ltd) 73 In Safe Hands Home Care Ltd 37 – Surrey Heath & Berkshire 37 Guildford Road, 330a Independence Homes Domiciliary Longdown Road, 9 (Living Ambitious Ltd) 73 Care Agency 37 (Care Management Group) 80 IRC Care Services Ltd 37 Longford 92 H Longmead House 92 Halow Care Agency, The 35 J Loving Care Domiciliary Harriotts Lane 35, 92 Jane House 92 Services Ltd 37 Haslemere Homecare Ltd 35 Jasmine at Primrose 80, 83 Lumley Road, 16 (Royal Mencap Society) 92 Hatch Mill 87 John Gale Court 37 Luv To Care 37 Haven House 85 Jubilee House 87 Haven House Residential Jubilee Road, 42 (Dimensions) 75 Care Home 73 Jutland Place, 9-10 M Head Office - Court Lodge Ltd 35 (Royal Mencap Society) 75 Macdonald Care Services 37 Mallow Crescent 37, 86 Heart of the South Care Agency 35 Malmesbury House 80 Heatherley – Care Home With K Nursing Physical Disabilities 99 Kathryn’s House 86 Malvern House 92 Heathers, The – Care Home Kenilworth 92 Manor Crescent, 13 Learning Disabilities 92 Kenilworth Care Home 92 (New Generation Care Ltd) 92 Manor Crescent, 15 Heathlands 92 Keswick 92 (New Generation Care Ltd) 92 Heath Lodge Care Home 80 Kettlewell House Nursing Home 37, 77 Manor Green Road, 62 Heath Lodge Care Services Ltd 35 Kings Lodge Care Centre 77 (Care Management Group) 80 Heathside 73 Kingsbury Court 77 Manormead Care Home 87 Helping Hands Horley 35 Kingscroft 80 Marie Curie NursIng and Domiciliary Hendford Nursing Home 83 Kingsleigh 75 Care Service, London and South Heronswood Residential East Region 37 Kings Lodge 99 Care Home 92 Martham House 92 Kingsmead House Care Home 77 Heywood Carers 35 Mayfield House Residential Home 80 Kingswood Court Care Home 99 High Street, 31 (Quest Haven Ltd) 73 Meadowside 80 Knowle Park Nursing Home 87 Hillbrow Residential Home 80 Mears Homecare Ltd Camberley 37 Hillcroft 80 Meath Epilepsy Charity, The 86 Hillside Care Home 92 L Meath Home Support 37 Lakeview Care Home 75 Hill View Care Home 73 Melbreck 87 La Luz Residential Home 92 Hillside Resource Centre 73 Melody Care 37 Langdown House 80 Holkham House 92 Melody Live In Care 37 Larchwood Close, 27 Holly Lodge Nursing Home 77 (Royal Mencap Society) 92 Mencap – North West Surrey Holmwood Nursing Home 99 Supported Living Service 37 Larkfield 99 Homecare Southlodge 37 Merlewood 77 Leighton House 83 Home Counties Carers 35 Mi Care Southern Ltd 37 Limegrove 86 Home Instead Senior Care 35 Middlefield Close, 1 (Dimensions) 86 Limes Residential Care Home, The 80 Middle West Care Home 92 Homecare Woking 35 Linden House 80 MiHomecare – Hersham 37 Homelea 80 Linwood 80 MiHomecare – Live-in Hersham 37 Home of Compassion 83 London Care Partnership Ltd Horsell Lodge 73 - School House 80 Mihomecare – Live in Hersham 37 Howards Residential Home 73 London Care (Shepperton) 37 Mill Green 92 Huntington House and Langham London Road, 129 Millview 92 Court 87 (Prospect Housing and Support Milner House 99 Huntley Close, 7 (Dimensions) 80 Services) 92 Mitchells Domiciliary Care Hydon Hill – Care Home with Longdene Homecare Ltd Services 37 Nursing Physical Disabilities 87 – North Surrey 37 Mole Valley – Reablement Service 39

Visit www.carechoices.co.uk for further assistance with your search for care 103 Index continued Advertisers are in bold

Moore Place 80 Park Hall Resource Centre 93 Red House, The 99 Moorhouse Nursing Home 87 Parklands 39, 93 Redroof House 41 Moor House Residential Care Parkside Nursing Home 99 Redstone House 93 Home 80 Pattom Ltd 39 Regard Partnership Ltd Moorlands Nursing Home 77 Phoenix Care Services Ltd 39 – Hersham Road, The 81 Morecare Services (UK) Ltd 39 Pickering House Care Home / Regus 41 Mr & Mrs A H Akbarally 80 Ribblesdale and Harmsworth Reigate and Banstead Mulberry Living Ltd 39 Domiciliary Care Agency 99 – Reablement Service 41 My Home Care Agency Ltd 39 Pilgrim Wood Residential Home 86 Reigate Beaumont, The 99 MyLife Supported Living 39 Pinehurst Resource Centre 75 Reigate Road, 69 Pinehurst Rest Home 93 (Avenues South East) 93 N Pines, The 81, 86, 93 Reigate Senior Care Ltd 41 Nas Community Services Platinum Care Appointments Ltd Rest Assured We Care Ltd 41 (Godalming) 39 – 8 Meon Close 39 Ridgegate Home 95 NCYPE – College Residential Poplars 93 Ridgemount 95 Services Lingfield 93 Premier Care Services 39 Ridgeway Manor Residential Newcross Healthcare Solutions Ltd Prestige Nursing – Redhill 39 Care Home 95 (Woking) 39 Prestige Nursing – Woking 39 Ridgewood Drive, 1 (Dimensions) 75 Nightingale Holistic Services 39 Primrose House Residential Home 86 Ridgway Court 86 Norfolk House 83 Princess Alice Hospice 39 Right at Home – Camberley, Novus Care Ltd 39 Princess Christian Residential Ascot and Woking 41 Nower House 93 and Nursing Care Home 75, 79 Right at Home – Guildford & Farnham 41 Nuffield Care Centre 39 Prinsted 93 Right at Home Nuffield Care Centre 99 Priors Mead Care Home 93 (Sutton and Epsom) 41 Priory Court Care Home 83 Nutbush Cottage 93 Riverswey 86 Prosignia Ltd – 14 Church Lane Avenue 93 RNIB Domiciliary Community Living O and Support Services 41 Oakcroft House Care Home 77 Prospect Housing and Support Services 39 Roberts Care Agency Ltd Oakfield Nursing Home 99 – 1 Cresswell Corner 41 Prospect Housing and Support Oak House Care Home 80 Services Robertson Nursing Home 87 Oakhurst Court Nursing Home 99 – 18 Wolverton Gardens 93 Rodney House 81 Oaklawn 80 Puttenham Hill House Rodwell House 79 Oakleigh 93 Care Home 87 Roseacre 95 Oakley House 81 Pymhurst 86 Rosebery Manor 83 Oakwood 99 Rose Hill Nursing Home 99 Oakwood Road, 56 Q Roseland 95 (The Avenues South East) 93 Queen Elizabeth Park 87 Roseleigh 95 Oasis Homecare Ltd 39 Queen Elizabeth’s Foundation Rosemere 75 Office 1 39 Brain Injury Centre 99 Rosetta 95 Old Hall, The 86 Queen Elizabeth’s Foundation Rowans, The 95 Old Rectory, The 87 Dorincourt 39, 93 Rowland House Care Home 81 Old Wall Cottage in Reigate Royal Association For Deaf People Care Home 99 Community Support Service 41 Orchard Court 93 R Royal Cambridge Home 81 Orchard House 81 Rainbow Trust Children’s Charity 6 39 Runnymede Reablement Service 41 Ormesby House 93 Rainscombe Bungalow 93 Rutland Home 99 Orpheus Centre, The 39 Rainscombe House 93 RV Care Ltd – Surrey 41 Ranch, The 75 RV Care Ltd – Sussex 41 P Ranmore House 93 Palmer Crescent 75 Redcot Residential Care Home 86 S Pannonia Care 39 Redehall Cottage 93 Saga Healthcare 41 Pantiles Care Home Ltd, The 93 Red Houses 75 Sandalwood 75

104 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Advertisers are in bold Index continued Advertisers are in bold

San Damiano Corporation Ltd 41 Sundial House 81 Tuscany House Sans Soucie Home Care Ltd 41 Sunrise Operations Bagshot II Ltd 79 (Care Management Group) 95 Sapling 81 Sunrise Operations Banstead Ltd 95 Two Counties Care Ltd 43 SeeAbility – Horley Support Sunrise Operations Esher Ltd 81 Tyrwhitt House 99 Service 41 Sunrise Operations Guildford Ltd 88 SeeAbility – Leatherhead Support Sunrise Operations V.W Ltd 75 U Service 41 Sunrise Operations Weybridge Ltd 81 Upalong Residential Home 75 SeeAbility – Surrey Support Supershine Healthcare Upfield 95 Service 41 Services Ltd 43 Shandon 86 Supreme Care Services Ltd 43 Shannon Court 86 V Supreme Healthcare Services Vale Road, 15a (United Response) 86 Shardeloes (Care Management – Surrey 43 Group) 95 Surrey Carers Services 95 W Sheerwater House 75 Surrey & Hants Domiciliary Care Walton Heath Manor 95 Sheiling, The 95 Agency 43 Warrengate Nursing Home 99 Sherwood House 81 Surrey Children’s Domiciliary Care Shieling, The 81 Service 43 Watershed Care Services 43 Short Breaks Banstead 95 Surrey Choices Personal Waverley Community Care (Guildford & South West Surrey) 43 Shottermill House Assistance 43 (Pilgrim Homes) 86 Surrey Heath Reablement Waverley Grange Care Home 88 Shrewsbury House 95 Service 43 Waverley Reablement Service 43 Shrewsbury Road, 29/29a Surrey Heights 86 Welmede Housing Association 43 (Prospect Housing and Support Surrey Helping Hands Ltd 43 Wesley Lodge 83 Services) 95 Surrey Hills 88 Westcott House Nursing Home 99 Signature Moorlands Lodge Surrey Home Care Ltd West Hall 75 Care Home 87 Domiciliary Care Agency 43 Westhall Park, 4 Silverlake Care Ltd 41 Surrey SCP 43 (Avenues South East) 96 Silvermere Care Home 81 Surrey Views (Seeability) 95 Westhaven 96 Smallbrook Care Home 95 Sutton Lodge Care Home 83 Westhill Care Home 96 Smartcare Epsom 41 Swallowfields Care Centre 81 Westhill Domiciliary Care 43 SmartCare Ltd 41 Westlands 75 Snowdon 75 T Westwinds – Care Home Learning Southlands Rest Home 95 Tadworth Grove Care Home 99 Disabilities 96 Spelthorne Reablement Service 41 Tall Trees 75 Wey Valley House 86 Spencer Way, 1a Tandridge Heights 99 Wey View 75 (Avenues South East) 95 Tandridge – Locality Team Whitebourne 75 Springfield House 83 Reablement 43 White Gates Care Centre 83 Springfield Manor Nursing Home 88 Tanners Farm 95 Whitehatch 96 Springkell House Care Home 86 Team 24 Ltd 43 Whiteley Village 44, 83 Spring Park 95 Teamcare Support 43 White Lodge Centre 44 Stanecroft 95 Tendacare 43 Whitmore Vale House 86 St Anthony’s Care Home 81 Thames Side 81 Willows, The 96 St Augustine’s Care Home 75 Threeways 95 Willows, The (Seeability) 96 Staying at Home Care 41 Threeways Dom Care 43 St Catherine’s Manor 88 Throwleigh Lodge 79 Windmill Manor 100 St George’s Care Home 83 Tigh Grianan 81 Wingham Court Care Home 83 Stiperstones 75 Tilford Park Nursing Home 88 Woking Homes 75 Stokefield Care Home 75 Tiltwood 81 Woking Reablement Service 44 Stonepit Close, 42-44 86 Trinity Homecare Wolfe House Care Home 96 Summers, The 81 (Worcester Park) 43 Wood Close 96 Sunbury Nursing Homes 83 Tupwood Gate 99 Woodcroft 96

Visit www.carechoices.co.uk for further assistance with your search for care 105 Index continued Advertisers are in bold

Woodlands Residential Home Woodview Care 44 (Seeability) 96 Worplesdon View 88 Y Woodlarks Centre, The 86 Wray Common Nursing Home 100 Young Prospect 44, 96 Woodside View 100 Wray Park Care Home 96 Your Ability Surrey 44 Woodview 96 Wykeham House 100 Your Choice Living DCA 44

Other advertisers

Ability Store Ltd 9 Caring Homes Group 70, 71 Luv To Care 44 Age UK Runnymede Carte Blanche Outside back cover Maria Mallaband Care & Spelthorne 32 CHD (Care Homes) Ltd Group Ltd 76 Alpenbest Care Ltd 32 Inside front cover & 38 Nellsar Ltd 78 Angel Heart Home Care Ltd 30 Chenash Homecare Specialists 32 Nightingale Holistic Services 38 Arbour Companions & Care 44 Everycare East Surrey Ltd 32 Pannonia Care Ltd 44 Aspen Live in Care Friends of The Elderly 81 Pax Hill Care Home 76 Services Ltd 28 Good Care Group, The 40 Pilgrim Wood Residential Asprey Healthcare Limitd Home 84 Governors of Ridgegate - Smallbrook Care Home 94 Platinum Care Homes Ltd Home, The 47, 94 Assist Homecare (Carewatch) 30 - Church View Care Home 82 Grace Consulting Protection & Investment Ltd 25 Balcombe Care Homes Ltd 98 - Care Seekers 51 Retirement Villages 51 Barchester Healthcare Ltd 90 Gracewell - Horley Park 98 Beritaz Care 84 Rotherbank Residential Graham Care Group Ltd 54, 72, 74 Care Home 53 Berkeley Home Health Ltd 40 Halow Care Agency 57 Sisters Hospitallers, The 74 Bluebird Care 20 Haslemere Homecare Ltd 38 Surrey Care Association Ltd 48 & 49 Bupa 82 Heath Lodge Care Services Ltd 34 Surrey County Council 5 Care Choices Ltd Helping Hands Home Care 34 6, 24, 26, 57, 72, 88, 100 Teamcare Supported Living 40 & inside back cover Home Counties Carers 34 Triangle Community Services 42 Care Select 12, 34, 60, 74, 76 & 84 Home Instead Senior Care 36 Trinity Home Care Ltd 22 Caremark (Guildford & Woking) 32 Kimara Support 42 Waverley Care Group 42

Care Choices Ltd has taken every Publisher: Robert Chamberlain. care to ensure that the information Director of Sales: David Werthmann. contained in this Directory is accurate. The company cannot accept responsibility for any errors or Head of Editorial: Emma Morriss. omissions or if a home varies from the facilities listed either in an Editor: Angharad Jenkins. advertisement or the listings. Care Choices Ltd does not endorse Content Editor: Emma Cooper. or support any particular institution included in the Directory. © 2016 Care Choices Ltd. Care Choices Ltd reserves all rights in Regional Team Manager: Russell Marsh. the titles Care Choices and HOMES Directories and their design. Regional Team Supervisor: Vanessa Ryder. Care Choices™ is a trademark of Care Choices Ltd. National Sales Manager: Paul Leahy. ISBN 978-1-911437-12-3 Senior Sales Executives: Mark Dalton, Elaine Green, Jaime Khan. Ref. No: 4001/Surrey23/0916. Reproduction of any part of this Sales Executive: Kara Morrallee. publication in any form without the written permission of Care Director of Creative Operations: Lisa Werthmann. Choices Limited is prohibited. This Directory is available from the publisher and selected book shops at a cover price of £4.95 (plus Studio Manager: Jamie Harvey. £1.50 postage). Designer: Holly Cornell. Published by: Care Choices Ltd, Valley Court, Lower Road, Creative Artworkers: Gemma Barker, Bobbie Johnson. Croydon, Nr Royston, Hertfordshire SG8 0HF. Tel: 01223 207770. Marketing Administrator: Leah Callaghan-Fowler.

106 This Directory’s helpline 0800 389 2077 – assistance with finding care and support NEED HELP IN YOUR SEARCH FOR CARE?

Developed by the publisher of this Care Services Directory With so many providers to choose from where do you start? www.carechoices.co.uk can help.

• search care providers quickly and easily • search by postcode/town and care type • information on standards of care • links to the latest inspection reports • extra information, photos and direct website links for hundreds of providers • request a brochure • checklists to take with you when you visit

Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly. e: [email protected] Follow us @CareChoicesLtd www.carechoices.co.uk Call us on 0208 399 5303

Experienced, Friendly and Highly Skilled... Carte Blanche Care Ltd is a family-run provider based in Surrey, which has extensive experience delivering care first hand. We take pride in: • Focusing on you, tailoring our services to your requirements • Promising to treat you with respect, promoting an environment of compassion and empathy • Understanding how important good quality care is, from diligent care planning through to continuous monitoring and support • Committing to meet a high level of expectation on a consistent and reliable basis, through continuous feedback and improvement • Endeavouring to make a positive difference to your life

We offer the following fully-managed care services tailored to your needs: • Live-in care • Hourly care • Respite care • Palliative care • Specialist care including dementia, Alzheimer’s, physical and learning difficulties, etc.

For more information on our services contact us on: T: 0208 399 5303 E: [email protected] W: www.carteblanchecare.co.uk