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Care and Support Services Surrey 2015/16 Sunrise on Pewley Down Comprehensive information and advice on choosing and paying for your care and support Home support • Housing options • Care helpline • Care homes in partnership with www.carechoices.co.uk Providers of care since 1984 t: 01483 413 121 e: [email protected] w: www.chdliving.com Brownscombe House Haslemere Residential, Nursing&Palliative Care 01428 643 528 Crest Lodge Hindhead Young Adult Mental Health Care 01428 605 577 Surrey Heights & Hills " CHD Living staff have made this transition as painless as Godalming Specialist Dementia Care possible and have been exceptional in all respects - both 01428 682 734 to us, and more importantly to our mother-in-law. Cannot recommend them enough. She is happy again! St Catherine’s Manor Guildford Residential, Nursing&Palliative Care LIVE YOUR LIFE YOUR WAY... 01483 531 181 Individual or group activities&outings Kings Lodge Modern or traditional, interior designed centres Byfleet Family owned, intimate homes Residential, Nursing&Palliative Care Choice of lounges, activities rooms and relaxation 01932 358 700 areas Park Lodge Freshly prepared meals catering for individual tastes Surbiton & diets Nursing, Palliative & Dementia Care Residents' computer equipped with webcam & Skype 0208 390 7712 Choice of rooms, many with en-suite, personal telephone & digital TV The Summers West Molesey Personalised care respecting privacy, dignity, choice Residential & Dementia Care and independence 0208 941 3532 White Gates Care & support in the comfort of your own home Laleham Residential, Nursing&Palliative Care • Home visits at times to suit your needs, 7 daysaweek 01784 441 287 OPENING • Assistance with personal care, meal 2016 preparation, medication management, Bagshot Park shopping and more... Bagshot NEW CHD LIVING • Residential, Neurorehabilitation & CENTRE IN • Available across Surrey, South London & Outpatient Care Centre KINGSTON Middlesex 01276 450 800 All services registered with the Care Quality Commission Contents Welcome 4 Useful contacts 63 A message from Adult Social Care and Public Health, Local and national specialist organisations with contact areas covered by this directory details Your support, your choice 7 Checklists How personalised social care works Home care agency checklist 23 Care homes checklist 47 How we can help you meet your needs 7 Residential dementia care checklist 53 Assessments, eligibility and leaving hospital Care provider listings Staying healthy 10 Home care providers 27 Health checks, keeping active and eating well North West Surrey Staying at home 12 Care homes 69 Community alarms and telecare, centres for the Care homes with nursing 73 community, meals services, making life easier in your North East Surrey home, home care and ways of paying for it and listings Care homes 75 of home care providers Care homes with nursing 77 Carers’ support 42 South West Surrey Help for carers and young carers, respite care Care homes 79 Care homes with nursing 81 Housing options 43 Sheltered housing, supported living, extra care, care South East Surrey homes and care homes with nursing and a practical Care homes 85 checklist Care homes with nursing 95 Dementia care 50 Index 98 Caring for people with dementia Other specialist services 54 Care for those with a physical or learning disability or Surrey County Council’s distribution of mental health needs, end of life care this publication does not constitute their support or recommendation of any of the products or services advertised or listed Paying for residential care 56 within. All the listings in this publication Details about funding your residential or nursing care are supplied by the Care Quality Commission (CQC) and neither Surrey County Council nor Care Choices can be held Essential information 58 responsible for any errors or omissions. Inspecting care services, safeguarding adults, the complaints process explained and out of county care To obtain extra copies of this Directory, free of charge, Further help 61 call Surrey County Council’s Adult Social Care Helpline How solicitors and advocates may be able to help you, on 0300 200 1005 or text 07527 182861. Surrey Care Association, ‘Tell us once’ This Directory is available electronically at www.carechoices.co.uk. There is also a Browsealoud option Alternative formats for those requiring the information in the spoken word. Visit www.carechoices.co.uk for further assistance with your search for care 3 Welcome A message from Adult Social Care and Public Health Welcome to the 2015/16 edition of Care and Support the house, help with shopping, or taking part in some Services in Surrey which provides information about the exercise. care and support available to help you make informed Alternatively, there’s a huge choice of support decisions on how you’d like to live your life. available, provided by many organisations in Surrey. We already know what matters to older people in Surrey New approaches as they age and have committed to ten pledges, along The introduction of the Care Act in April 2014 has with organisations that provide support and services, to changed, and is continuing to change, the way help people to live and age well. adult care and support is delivered. New approaches There’s also a huge network of voluntary, and models of delivery which place the individual’s community and faith organisations to help people wellbeing at its heart are beginning to emerge and stay independent, and provide timely information and these will dramatically improve your experience of advice to meet their needs. health and social care in the coming years. Alongside this directory, the Surrey Information Point Integrated care for example, sees health and social website www.surreyinformationpoint.org.uk can care organisations work closely together to keep help you to search for local care and support services, you independent, healthy and safe. It provides new including organisations, community and faith groups services, where health professionals, social workers, who do a great deal to support people in their own occupational therapists, district nurses and volunteers communities. These organisations can offer assistance support you with ‘wraparound care’. These aim to with a wide range of services from transport to cooking, ensure that you get appropriate support and are helped cleaning and shopping. to stay well in your community, reducing unnecessary The nine local information Hubs across Surrey offer hospital admissions and expensive care. The benefit of the chance to speak with someone directly about your integrated care is that you will only need to tell your care and support options. They are local centres that story once. The approach will be person-centred, with provide information and support to help people stay access to local community-based services seven days a independent. They are accessible, based on the high week. street, and open to everyone. Teams of experienced The approach is also preventative, aiming to help volunteers provide an information service including people manage their physical health, mental health and advice and signposting to services that may be of help. social care needs before they are unable to manage. Or you can contact Age UK Surrey to discuss options. People will be able to stay at home whilst being There are times when you will prefer to talk to supported by joined up health and social care services. someone directly. The Adult Social Care helpline is It will also mean that people can return home from available for these occasions; call 0300 200 1005 to hospital sooner – with the right care and support in speak in confidence. place. I hope you find the information in this directory Signposting to support in the community helpful. I strongly advise you to obtain good financial There are times when you may need extra support to do advice about care costs in advance of making decisions. everyday things. This could be due to your age, a health There is a range of reliable services in this directory to condition, a disability or changing home circumstance. help. I would also be interested in hearing your feedback Or you may be a carer looking after someone, and may (see page 60), as I want to ensure you receive the best need some support with your caring role. This directory quality service possible when you receive services from aims to give you awareness of the various options Surrey County Council. available to help you fulfil a safe and independent life. It is worth bearing in mind that often family members can help out, or friends or neighbours who live nearby. Sometimes there are active local groups and networks Dave Sargeant that can help you with things like getting to the GP Strategic Director Adult Social Care for an appointment, or just having some time out of Surrey County Council 4 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Understand the different care and support options for you or someone you care for www.surreyinformationpoint.org.uk or call: 0300 200 1005 • Text: 07527 182861 SIP - Care Choices.2.indd 1 02/10/2015 14:44 Working with health partners The current health and care system came into operation on 1st April 2013 to deliver the aims set out in the Health and Social Care Act 2012. Health and wellbeing boards work together locally to deliver a joined-up service in response to the needs of their communities. You can find out more about health and wellbeing in Surrey and the board at www.healthysurrey.org.uk/ You can also find out where your local NHS services are. Six clinical commissioning groups (CCGs) operate in Surrey, which consist of doctors, nurses and other anything to say about health and social care, contact professionals, who use their knowledge of local health Healthwatch Surrey on 0303 303 0023 or at needs to plan and buy services for their local community www.healthwatchsurrey.co.uk from service providers that meet NHS standards and costs.
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