Care and Support Services Surrey 2015/16

Sunrise on Pewley Down

Comprehensive information and advice on choosing and paying for your care and support Home support • Housing options • Care helpline • Care homes

in partnership with www.carechoices.co.uk Providers of care since 1984 t: 01483 413 121 e: [email protected] w: www.chdliving.com

Brownscombe House Haslemere Residential, Nursing&Palliative Care 01428 643 528

Crest Lodge Hindhead Young Adult Mental Health Care 01428 605 577

Surrey Heights & Hills " CHD Living staff have made this transition as painless as Godalming Specialist Dementia Care possible and have been exceptional in all respects - both 01428 682 734 to us, and more importantly to our mother-in-law. Cannot recommend them enough. She is happy again! St Catherine’s Manor Guildford Residential, Nursing&Palliative Care LIVE YOUR LIFE YOUR WAY... 01483 531 181 Individual or group activities&outings Kings Lodge Modern or traditional, interior designed centres Byfleet Family owned, intimate homes Residential, Nursing&Palliative Care Choice of lounges, activities rooms and relaxation 01932 358 700 areas Park Lodge Freshly prepared meals catering for individual tastes Surbiton & diets Nursing, Palliative & Dementia Care Residents' computer equipped with webcam & Skype 0208 390 7712 Choice of rooms, many with en-suite, personal telephone & digital TV The Summers West Molesey Personalised care respecting privacy, dignity, choice Residential & Dementia Care and independence 0208 941 3532

White Gates Care & support in the comfort of your own home Laleham Residential, Nursing&Palliative Care • Home visits at times to suit your needs, 7 daysaweek 01784 441 287 OPENING • Assistance with personal care, meal 2016 preparation, medication management, Bagshot Park shopping and more... Bagshot NEW CHD LIVING • Residential, Neurorehabilitation & CENTRE IN • Available across Surrey, South London & Outpatient Care Centre KINGSTON Middlesex 01276 450 800

All services registered with the Care Quality Commission Contents

Welcome 4 Useful contacts 63 A message from Adult Social Care and Public Health, Local and national specialist organisations with contact areas covered by this directory details

Your support, your choice 7 Checklists How personalised social care works Home care agency checklist 23 Care homes checklist 47 How we can help you meet your needs 7 Residential dementia care checklist 53 Assessments, eligibility and leaving hospital Care provider listings Staying healthy 10 Home care providers 27 Health checks, keeping active and eating well North West Surrey Staying at home 12 Care homes 69 Community alarms and telecare, centres for the Care homes with nursing 73 community, meals services, making life easier in your North East Surrey home, home care and ways of paying for it and listings Care homes 75 of home care providers Care homes with nursing 77 Carers’ support 42 South West Surrey Help for carers and young carers, respite care Care homes 79 Care homes with nursing 81 Housing options 43 Sheltered housing, supported living, extra care, care South East Surrey homes and care homes with nursing and a practical Care homes 85 checklist Care homes with nursing 95

Dementia care 50 Index 98 Caring for people with dementia

Other specialist services 54 Care for those with a physical or learning disability or Surrey County Council’s distribution of mental health needs, end of life care this publication does not constitute their support or recommendation of any of the products or services advertised or listed Paying for residential care 56 within. All the listings in this publication Details about funding your residential or nursing care are supplied by the Care Quality Commission (CQC) and neither Surrey County Council nor Care Choices can be held Essential information 58 responsible for any errors or omissions. Inspecting care services, safeguarding adults, the complaints process explained and out of county care

To obtain extra copies of this Directory, free of charge, Further help 61 call Surrey County Council’s Adult Social Care Helpline How solicitors and advocates may be able to help you, on 0300 200 1005 or text 07527 182861. Surrey Care Association, ‘Tell us once’

This Directory is available electronically at www.carechoices.co.uk. There is also a Browsealoud option Alternative formats for those requiring the information in the spoken word.

Visit www.carechoices.co.uk for further assistance with your search for care 3 Welcome

A message from Adult Social Care and Public Health

Welcome to the 2015/16 edition of Care and Support the house, help with shopping, or taking part in some Services in Surrey which provides information about the exercise. care and support available to help you make informed Alternatively, there’s a huge choice of support decisions on how you’d like to live your life. available, provided by many organisations in Surrey. We already know what matters to older people in Surrey New approaches as they age and have committed to ten pledges, along The introduction of the Care Act in April 2014 has with organisations that provide support and services, to changed, and is continuing to change, the way help people to live and age well. adult care and support is delivered. New approaches There’s also a huge network of voluntary, and models of delivery which place the individual’s community and faith organisations to help people wellbeing at its heart are beginning to emerge and stay independent, and provide timely information and these will dramatically improve your experience of advice to meet their needs. health and social care in the coming years. Alongside this directory, the Surrey Information Point Integrated care for example, sees health and social website www.surreyinformationpoint.org.uk can care organisations work closely together to keep help you to search for local care and support services, you independent, healthy and safe. It provides new including organisations, community and faith groups services, where health professionals, social workers, who do a great deal to support people in their own occupational therapists, district nurses and volunteers communities. These organisations can offer assistance support you with ‘wraparound care’. These aim to with a wide range of services from transport to cooking, ensure that you get appropriate support and are helped cleaning and shopping. to stay well in your community, reducing unnecessary The nine local information Hubs across Surrey offer hospital admissions and expensive care. The benefit of the chance to speak with someone directly about your integrated care is that you will only need to tell your care and support options. They are local centres that story once. The approach will be person-centred, with provide information and support to help people stay access to local community-based services seven days a independent. They are accessible, based on the high week. street, and open to everyone. Teams of experienced The approach is also preventative, aiming to help volunteers provide an information service including people manage their physical health, mental health and advice and signposting to services that may be of help. social care needs before they are unable to manage. Or you can contact Age UK Surrey to discuss options. People will be able to stay at home whilst being There are times when you will prefer to talk to supported by joined up health and social care services. someone directly. The Adult Social Care helpline is It will also mean that people can return home from available for these occasions; call 0300 200 1005 to hospital sooner – with the right care and support in speak in confidence. place. I hope you find the information in this directory Signposting to support in the community helpful. I strongly advise you to obtain good financial There are times when you may need extra support to do advice about care costs in advance of making decisions. everyday things. This could be due to your age, a health There is a range of reliable services in this directory to condition, a disability or changing home circumstance. help. I would also be interested in hearing your feedback Or you may be a carer looking after someone, and may (see page 60), as I want to ensure you receive the best need some support with your caring role. This directory quality service possible when you receive services from aims to give you awareness of the various options Surrey County Council. available to help you fulfil a safe and independent life. It is worth bearing in mind that often family members can help out, or friends or neighbours who live nearby. Sometimes there are active local groups and networks Dave Sargeant that can help you with things like getting to the GP Strategic Director Adult Social Care for an appointment, or just having some time out of Surrey County Council

4 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Understand the different care and support options for you or someone you care for www.surreyinformationpoint.org.uk or call: 0300 200 1005 • Text: 07527 182861

SIP - Care Choices.2.indd 1 02/10/2015 14:44 Working with health partners

The current health and care system came into operation on 1st April 2013 to deliver the aims set out in the Health and Social Care Act 2012. Health and wellbeing boards work together locally to deliver a joined-up service in response to the needs of their communities. You can find out more about health and wellbeing in Surrey and the board at www.healthysurrey.org.uk/ You can also find out where your local NHS services are. Six clinical commissioning groups (CCGs) operate in Surrey, which consist of doctors, nurses and other anything to say about health and social care, contact professionals, who use their knowledge of local health Healthwatch Surrey on 0303 303 0023 or at needs to plan and buy services for their local community www.healthwatchsurrey.co.uk from service providers that meet NHS standards and costs. For more information about CCGs visit Helen Atkinson www.healthysurrey.org.uk/useful-links Director of Public Health Healthwatch Surrey gives patients and communities a voice in decisions that affect them. If you have

Areas covered by this directory

Home care providers 27 South West North West Care homes 79 Care homes 69 Care homes with nursing 81 Care homes with nursing 73 South East North East Care homes 85 Care homes 75 Care homes with nursing 95 Care homes with nursing 77

Buckinghamhire

Staines SPELTHORNE Greater London RUNNYMEDE Berkshire Addlestone Esher EPSOM SURREY HEATH ELMBRIDGE & Camberley EWELL Woking WOKING REIGATE & BANSTEAD GUILDFORD Oxted Guildford Reigate TANDRIDGE Kent Dorking MOLE VALLEY Hampshire Godalming

WAVERLEY East Sussex

West Sussex 6 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Your support, your choice Our starting point

The Adult Social Care service at the county council is here heart of the care system and focuses on the outcomes to support people who either live or care for someone in that people want to achieve. This is often referred to as Surrey. We offer a range of services for residents, including personalisation. information and advice, short-term assistance for you Personalisation means that care and support provision to regain independence after an illness or accident, is always tailored to the needs of you or your carer if you assistance with care and support to those that are eligible, need assistance. Our understanding is that you, your and support to carers and young carers. family members, friends and carers are usually best placed The Care Act 2014 came into force in April 2015 and to make decisions on the kind of support that will make is the main legislation that governs the way in which the biggest difference to your lives and help you to stay we work. The Act places individual wellbeing at the more independent. How we can help you meet your needs

Discussing your situation

Preventing, reducing or delaying social care needs for all support needs and six questions for a carer with support residents is a key part of the Care Act 2014. Anyone who needs. thinks they may have a need for social care support can Questions for adults with care and support needs: approach the council and request an assessment of their needs. 1. Tell us a bit about yourself and your reason for The assessment is usually carried out by a social contacting us. care worker, by phone or in your home, and seeks to 2. Tell us about any physical or mental impairment, illness understand your reasons for contacting social care, as or disability that you have and how it impacts on well as who is supporting you and what you would like to your daily life. Tell us how this may change on a daily, achieve. weekly, monthly basis. We use a ‘whole family’ approach, which means that 3. Tell us about any concerns you have about your safety. you will be asked questions about yourself and your 4. Tell us about anyone who helps you and what they do support network. If you have a carer or young carer for you. Tell us how this may change on a daily, weekly, they will be invited to be a part of the assessment too. monthly basis. Carers and young carers can request an assessment for 5. From what you have told us, what matters most to you themselves at any time, even if the person they care for and what would you like to achieve? does not want to have an assessment. When assessing your needs, we consider carefully the 6. Thinking about your current support and any other factors that affect your independence and wellbeing. potential support available to you, how could you use In discussion with you and your carers, we jointly agree this to help you achieve what matters most? the likely effect on your independence or how likely it is Questions for carers with support needs: that your home life may become unsustainable or unsafe 1. Tell us a bit about yourself and your reason for without appropriate support. contacting us. After the assessment a decision will be made on whether you are eligible to receive council support 2. Who are you supporting and what do you do for them? for your care needs. If you are eligible then you will be Tell us how this may change on a daily, weekly, or supported to find services that meet your needs through monthly basis. the provision of a personal budget. Even if you are not 3. Tell us how the support you provide affects your own eligible, advice and guidance will always be provided. daily life. Does anyone support you in your caring role? All assessments are completed using an assessment 4. What support are you willing and able to carry on form. There are six questions for an adult with care and providing?

Visit www.carechoices.co.uk for further assistance with your search for care 7 Discussing your situation continued

5. From what you have told us, what impacts on you most and what would make a difference to you? 6. Thinking about your current support and any potential support available to you, how could you use this to help you achieve what matters most? Assessments will always be proportionate to your needs. You will only need to provide information that is relevant to help us understand your needs, wishes and what’s • the effect of the carer’s needs is that they are unable to important to you. achieve one or more of the specified outcomes; and • as a consequence of that fact there is, or there is likely to Care Act 2014 national eligibility criteria be, a significant impact on the carer’s wellbeing. The eligibility criteria for both adults with care and A carer’s needs are only eligible where they meet all three support needs and carers with support needs are set out of these conditions. in the Care Act 2014. Eligibility will be determined at the end of your Adults with care and support needs assessment when all of your needs have been discussed. In considering whether an adult has eligible needs, local Further information on the eligibility criteria, including authorities must consider: a list of outcomes, can be found at www.surreycc.gov. • whether the adult’s needs arise from, or are related to, a uk/careact physical or mental impairment or illness; and Services provided by local authorities are means-tested and a sliding scale of financial contributions is applied • as a result of the adult’s needs the adult is unable to depending on a person’s income and savings. See page achieve two or more of ten specified outcomes; and 24 for more information. • as a consequence of being unable to achieve these outcomes there is, or there is likely to be, a significant For more information please contact impact on the adult’s wellbeing. Adult Social Care. An adult’s needs are only eligible where they meet all Tel: 0300 200 1005, Monday to Friday three of these conditions. 8.00am to 6.00pm. Carers with support needs SMS: 07527 182861 In considering whether a carer has eligible needs, local authorities must consider whether: For background information about the Care Act • the needs arise as a consequence of providing 2014 visit www.surreycc.gov.uk/careact necessary care for an adult;

Planning your support

If you or your carer are eligible to receive care and/or and pay for your support. support from the council, a social care worker will assist Our intention is for you to be able to have choice and you to plan your services. control over the way in which you receive your support You will be provided with a personal budget, an and the relevant funds. amount of money that the council will pay to meet your If your needs change you can request a reassessment needs. How you receive this is flexible. Many people at any time. We will regularly review your needs and your choose to receive a direct payment, which goes into a services to ensure that things are working for you and bank account opened and managed by the council. You your family. can then use this money to purchase care and support which will help you to meet the outcomes you want to For more information go to achieve. Help is available to manage the direct payment; www.surreycc.gov.uk/adultsocialcare or email it can be provided to a ‘suitable person’, such as a family [email protected] member, where needed or, if you prefer, we can arrange

8 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Leaving hospital

We work closely with hospitals to ensure that patients are assessment. discharged safely and are able to return to home life as If you already have a social care service in place we will quickly as possible. We have staff available to help with make an assessment of any other needs you may have information and advice seven days a week in Surrey’s after your stay in hospital. acute hospitals. Details on how to contact them are We can also introduce you to local voluntary available on the wards. organisations who can help with a variety of services, such No matter what hospital you are in, you can request an as laundry and domestic cleaning or sitting services. assessment of your needs to help you stay independent Carers will also be offered an assessment and may and confident when you return home. need advice and support. The hospital social care team Others may approach the hospital social care team is available to discuss any issues and provide details of on your behalf, with your agreement, to request an carers’ support groups.

Reablement service

Our reablement service helps you to recover after illness or The service is available to people who would benefit from injury and maximises your level of independence at home. regaining skills, or who have had a period of poor health and Our team of specially trained staff will assess your needs require confidence-building to maintain daily living skills. in the short-term to maintain independence in your own The team of reablement assistants operates between home and monitor your road to recovery on an ongoing 7.00am and 10.00pm Monday to Friday and 8.00am and basis. 10.00pm on weekends and bank holidays.

This directory’s helpline

This directory’s free helpline provides an independent search by postcode or region for care homes, care homes information and help service encompassing care and with nursing and home care providers that meet your accommodation. A personalised report can be generated requirements across the country. Your search can then for you providing details of all home care providers, care be saved and emailed to others. You can also view an homes or care homes with nursing that meet your criteria. electronic version of this directory on the site and have it One call to the freephone number 0800 389 2077 will read to you by using the ‘Browsealoud’ function. enable the service to build a profile of exactly what type Whatever your care needs, this directory, the Care of care you’re looking for, while taking into account your Choices helpline and website will be able to point personalWHAT needs ARE and interests. THE CARE OPTIONS?you in the best direction, however you would like care HOWThe website WILL www.carechoices.co.uk I KNOW allows WHICH you to TOinformation CHOOSE? presented. WHAT IF MUM DOESN’T AGREE?

WHATVISIT THE ARE NEW THE CARE CARE SELECT OPTIONS? WEBSITE WWW.CARESELECT.CO.UK HOW WILL I KNOW WHICH TO CHOOSE? WHAT IF MUM DOESN’T AGREE?

VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK

CALL CARE SELECT FOR MORE INFORMATION: 0800 389 2077

VisitCALL www.carechoices.co.uk CARE SELECT FOR MORE INFORMATION:for further assistance with your search for care 9 0800 389 2077 Staying healthy

NHS Health Checks

Everyone is at some risk of developing heart disease, risk and stay healthy. stroke, diabetes, kidney disease and some forms of This could include suggestions on small changes to dementia. The good news is that these conditions can your diet or how much exercise you take if your risk is often be prevented. The NHS Health Check can help ‘low’ or ‘moderate’. you by assessing your risk of developing these health If you are at ‘higher’ risk, you might be offered help to problems and giving you advice on how to reduce it. take action, including losing weight or stopping smoking, You are eligible for an NHS Health Check once every or you might be referred to your GP. five years if you: It makes sense for all eligible people to have a routine • are between 40 and 74 years old; and NHS Health Check for these conditions every five years. • haven’t already been diagnosed with vascular diseases Small, long-lasting changes to your lifestyle can make a or have certain risk factors such as high blood pressure huge difference. That means you can take action early and or high cholesterol treated by medication. greatly improve your chance of a healthier and longer life. At the check, your risk of heart disease, stroke, kidney See www.healthysurrey.org.uk/your-health/health- disease and diabetes will be assessed through some checks for more information and a list of participating straightforward tests and standard questions about your venues. Even if your GP isn’t taking part you can go to a lifestyle and family medical history. You’ll be offered participating pharmacist and, as long as you’re eligible, personalised advice and support to help you lower that you can book your Health Check with them.

Keeping active

It is important to keep active as you become older. Some muscle-strengthening activity. For further details of the benefits of keeping active are: and examples of activity for the over 65s please visit • a reduced risk of developing a life-threatening condition; www.nhs.uk/Livewell/fitness/Pages/physical-activity- • a greater likelihood of maintaining or reaching a healthy guidelines-for-older-adults.aspx weight; Preventing falls • a greater sense of wellbeing; and Older adults at risk of falls, such as people with weak legs, • improved sleep and increased vitality. poor balance and some medical conditions, should do To stay healthy or to improve health, older adults need to exercises to improve balance and co-ordination at least do two types of physical activity each week: aerobic and twice a week.

Eating well

Eating well can help you improve your wellbeing and • plenty of bread, rice, potatoes, pasta and other starchy manage your weight. It can reduce your risk of developing foods – choose wholegrain varieties if you can; diseases such as diabetes and coronary heart disease. • some milk and dairy foods; Eating well is different for different people. • some meat, fish, eggs, beans and other non-dairy sources of protein – try to eat at least two portions of Eating well over 60 fish a week, including a portion of oily fish; and Your body changes as you get older, but a balanced diet • just a small amount of foods and drinks that are high in will help you stay healthy and recover from episodes of fat or sugar. illness quicker. Whatever your age, it’s important to eat a healthy, balanced diet. This means you should try to eat: For further information visit www.nhs.uk/Livewell/ • plenty of fruit and vegetables – aim for at least five Goodfood/Pages/eatwell-plate.aspx portions of a variety of fruit and vegetables a day;

10 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Keeping healthy

Try to keep your weight at a healthy level. As you become good as fresh and can be easily cooked in the microwave. older, if you’re overweight, you may find you are less It’s a good idea to have a store of foods in the freezer and mobile. This can affect your health and quality of life. Being cupboard in case you cannot go out. If cooking is difficult overweight also increases your risk of diseases such as for you it might be worth considering using a Meals on heart disease and diabetes and makes it difficult to manage Wheels service, see page 13. them. Thirst 4 Life Being underweight isn’t healthy either and may be a As we age our thirst sensation can be reduced, meaning sign that you’re not eating enough or that you’re unwell. we may not feel thirsty, but it is important to drink plenty of Being underweight also increases your risk of osteoporosis. fluids. Aim to drink about 1.2 litres (or about two and a half If you’re worried about your weight, ask your GP to check pints) of fluid every day to stop you getting dehydrated. it. They may refer you to a dietitian, who can advise you This is about six 200ml or eight 150ml glasses, cups or about changing what you eat to meet your current needs. mugs. When the weather is warm or when you are active, Be aware if you lose your appetite you’ll probably need to drink more than this. As we age, it’s natural to eat less or be less interested in All non-alcoholic drinks count towards your daily fluid food. This is partly because we’re not as active as we used intake, including tea and coffee. However, try and opt for to be, and also because we lose some muscle so our bodies healthy choices like water, milk and fruit juices. burn fewer calories. Drinks that contain a lot of caffeine, such as strong tea However, it’s important to get all the energy and and coffee, might make your body produce more urine. If nutrients that your body needs. If you don’t eat as much as you mostly drink strong tea or coffee (or other drinks that you used to, eat smaller meals more often and make sure contain a lot of caffeine), make sure you also drink some you supplement them with nutritious snacks, such as fruit, water or other fluids each day that don’t contain caffeine. vegetables and wholegrain toast. Try to eat regularly, at least three times a day. If you don’t feel like cooking from scratch, have a tinned, chilled For more information, please visit www.nhs.uk/ or frozen ready-meal instead but don’t forget to eat some conditions/Dehydration/Pages/Introduction.aspx fruit or vegetables as well. Frozen vegetables can be as

Alcohol: how much is too much?

In Surrey, it is estimated that more than a quarter of see if your drinking is risky and you’ll receive personalised adults who drink alcohol drink above what are considered results on-screen, plus some ideas for next steps, like recommended levels. This means that they are putting making a plan for cutting down or finding out where to themselves at risk of developing health problems in the get a bit of support locally. future due to their drinking. In addition, surveys have For more information, visit www.healthysurrey.org. shown that only 12-16% of Surrey adults are aware of uk/your-health/alcohol the recommended guidelines for safe drinking. Don’t If you are concerned about your own or someone else’s Bottle It Up is your one-stop-shop for advice, information drinking, you can speak to: and support about alcohol – from binge drinking and • Surrey Drug and Alcohol Care 24/7 confidential helpline hangovers, to getting support and cutting down. on 0808 802 5000 (free from mobiles and landlines); or Complete the Don’t Bottle It Up alcohol test today in just two minutes by visiting www.dontbottleitup.org. • your GP or local support organisations, such as uk/ It’s quick, easy and confidential. You will be able to Alcoholics Anonymous.

Health advice for people with learning disabilities

If you care for someone with learning disabilities you may support the person you care for with leading a healthy wish to visit www.nhs.uk/Livewell/Disability/Pages/ lifestyle. Also visit The Learning Disability Partnership weight-management-learning-disabilities.aspx Board In Surrey at www.surreypb.org.uk and visit the which provides information and advice to help you Health section.

Visit www.carechoices.co.uk for further assistance with your search for care 11 Staying at home

Community alarms and telecare

We are committed to helping people live independently on the Surrey telecare website at and remain safely at home for longer through the use of www.surreytelecare.com or by contacting the following: appropriate equipment. Elmbridge Borough Council, Community Alarms Telecare can allow you to remain independent, while Tel: 01372 474560 relatives and carers are reassured, safe in the knowledge Email: [email protected] that should an incident occur, they will know about it. Some devices can also help people with dementia, or Epsom and Ewell Borough Council Community monitor particular health conditions and reduce the need Alarm Team for hospital admission. Tel: 01372 732418 Email: [email protected] How does the technology work? Both community alarms and telecare use an alarm unit Guildford Borough Council, Guildford Careline which is connected to your telephone line and is linked to Tel: 01483 502334 a call monitoring centre. Email: [email protected] When an alert is raised, the unit automatically dials the Mole Valley District/Reigate and Banstead Borough call centre, where your details appear on the computer Councils, Telecare Services system and one of the friendly fully-trained operators Tel: 01372 204500 arranges the most appropriate assistance. Once the call Email: [email protected] or connects to the monitoring centre, they know that you [email protected] need assistance and will get help to you, even if they can’t communicate with you via the community alarm. If Runnymede Borough Council, Careline Services necessary, one of your nominated contacts, who may hold Tel: 01932 425865 a key, will be called to help or provide access to a doctor or Email: [email protected] the emergency services. In an emergency the operator will remain in contact until they are satisfied that help is at hand Spelthorne Borough Council, Spelthorne Personal and they are no longer needed. Alarm Network (SPAN) With community alarms, you can raise an alert by Tel: 01784 444277 pressing a button on a pendant, or on the alarm unit Email: [email protected] itself. Telecare offers other sensors as well as the pendant, Surrey Heath Borough Council, Community and so there are many more options, depending on the Alarm Helpline needs of the user. Some sensors can detect falls, inactivity, Tel: 01276 707659 fires, flooding, bed or chair occupancy, gas and extreme Email: [email protected] temperatures in the home. Each district and borough council operates a community Tandridge District Council, Community Alarm Service alarm and telecare service. All the local teams will be very Tel: 01883 716636 happy to talk through their services with you. You can get Email: [email protected] in touch with the one in your area via the ‘Contact Us’ page Waverley Borough Council, Waverley Careline Tel: 01483 523535 Email: [email protected]

Woking Borough Council, Woking Careline Tel: 01483 743647 Email: [email protected]

If you are in any doubt about who to call, or just want some more information, you can call Surrey Telecare’s freephone number 0800 195 6035 or send a text to 07976 843825.

12 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Online Equipment Assessment Tool

This is an online assessment tool that enables you to rather than simply offering generic advice. It can be self-assess for equipment that could support you to live completed by the person requiring the equipment or by independently for longer at home, e.g. raised toilet seats, somebody else on their behalf, and can be done at home bath boards, tap turners, etc. or using computers in local information hubs, libraries, or It is a highly useful tool for people who are ineligible health sites. Staff at these sites may be able to assist with for social care support or who prefer to purchase their completion of the assessment. own equipment privately. It is a professional assessment Web: www.equip-yourself-surrey.org.uk that matches equipment to an individual’s requirements,

Centres for the community

If you are a resident in Surrey you could go to one of your borough and district council areas. Wellbeing Centres are local centres to meet new people and try out different sorts supporting early diagnosis of dementia and providing of activities that you would not be able to do at home. information and advice. In addition, a range of telecare You will find a Centre for the Community in all of the equipment is available so you can see how it might assist boroughs and district council areas across Surrey. In the you in the home. As of July 2015, nine Wellbeing centres majority of cases, centres are run directly by your local (Elmbridge, Epsom and Ewell, Guildford, Mole Valley, borough or district council, but in a couple of areas they Runnymede, Spelthorne, Surrey Heath, Tandridge, and are run by voluntary organisations, so please contact your Woking) are open with further centres being developed local council for further information. These centres offer a across Surrey. wide range of services and activities, from hairdressing, art If you would like further information about services, and bridge to computer classes for all levels. In addition to facilities, new activities happening at your local centre or these, they also offer reasonably priced refreshments, meals Wellbeing Centres, please contact your local borough and and snacks. district council or visit www.surreyinformationpoint.org. Wellbeing Centres have been established in nine Surrey uk for details.

Meals services

If you are finding cooking meals or heating pre-cooked meals a challenge then you might benefit from a hot lunchtime meal delivered directly to you on a daily basis by volunteers or paid staff. In addition, some of the boroughs and district councils are able to provide a tea service, which would include a sandwich, cake and fruit (or similar) delivered at the same time as your lunchtime hot meal. This service also provides a daily check on all customers. Meals on Wheels can be provided for specific Epsom and Ewell Borough Council days of the week to fit in with, for example, visits to a (Also residents of Ashstead.) centre and can be for a short period following a stay in Tel: 01372 732421 hospital. Email: [email protected] For more details on the community support services Guildford Borough Council available locally and the referral process please contact Tel: 01483 503010 your local council: Email: [email protected]

Elmbridge Borough Council Mole Valley District Council (Also residents of Leatherhead, Great Bookham and Residents of Leatherhead, Great Bookham and Fetcham.) Fetcham should contact Elmbridge Borough Tel: 01372 474552 Council. Residents of Ashtead should contact Epsom Email: [email protected] and Ewell.

Visit www.carechoices.co.uk for further assistance with your search for care 13 Meals services continued

Reigate and Banstead Borough Council Surrey Heath Borough Council Community Meals Currently there is no meals on wheels delivery in Reigate Service and Banstead except for Horley where meals are delivered Tel: 01276 707660 by Tandridge District Council. Email: [email protected] Tel: 01883 347230 Email: [email protected] Tandridge District Council Tel: 01883 347230 Runnymede Borough Council Email: [email protected] or Tel: 01932 425010 [email protected] Email: [email protected] Waverley Borough Council Spelthorne Borough Council Tel: 01252 727280 Tel: 01784 444265 Email: [email protected] Email: [email protected] Woking Borough Council Surrey Heath Borough Council Tel: 01483 770777 Tel: 01276 707660 Email: [email protected] or Email: [email protected] [email protected]

Maintaining your home and caring for the environment

Having a warm and weatherproof home is an important and Mole Valley part of staying well and maintaining your independence. Tel: 01737 845630 If you feel your home is getting too much to cope with, Email: [email protected] there may be practical and financial help to make Runnymede repairs, improvements or adaptations. Your local Home Runnymede Care and Repair Improvement Agency service may help. You can also Tel: 01932 425880 contact Action Surrey, which works in partnership with Email: [email protected] your local district and borough council to find out about Web: www.runnymede.gov.uk/CareRepair the grants and loans which may be available nationally and locally to fit insulation, clear lofts and replace boilers. Spelthorne Action Surrey Spelthorne Home Improvement Agency – A2 Tel: 0800 783 2503 Dominion Email: [email protected] Tel: 0208 825 1759 Web: www.actionsurrey.org Surrey Heath Elmbridge Homelink – Woking Elmbridge Care & Repair Tel: 01483 743668 Tel: 01372 474645 Tandridge Email: [email protected] Tandridge Care and Repair Epsom and Ewell Home Improvement Agency Tel: 01883 722000 Tel: 01372 732000 Waverley Email: [email protected] Guildford and Waverley Care and Repair Guildford Tel: 01483 444302 Guildford & Waverley Care & Repair Woking Tel: 01483 444360 Homelink – Woking Reigate, Banstead and Mole Valley Tel: 01483 743668 Independent Home Solutions – Reigate, Banstead Email: [email protected]

14 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Making life easier at home

In the living room

Plug with handle

Easi-reach

B N O R Y

Chair raisers

WHAT IS DIFFICULT FOR YOU? SIMPLE SOLUTIONS COMPLEX SOLUTIONS

GETTING IN AND OUT • Block of foam in chair base • Buy an electric riser chair OF CHAIRS • Buy ready-made chair raisers if your Standing up from sitting is difficult chair is too low • Buy a new chair – get professional help to make sure the height is right • Take regular, gentle exercise

OPENING AND CLOSING • Move any furniture out of the way • Remove the window opener WINDOWS • Install/purchase a fan • Install environmental controls or Can’t reach the windows • Purchase a gadget to open/close window air-conditioning Not secure to leave windows open • Install new windows

CONTROLLING THE HEATING • Change the switches • Move the heating controls Can’t reach the controls for the fire • Fit a timer switch • Install new or additional heating system or heating • Purchase a standalone heater

SWITCHING LIGHTS ON AND OFF • Install a light switch toggle • Move the light switches Can’t reach the switch • Purchase a socket extension • Replace the light switches The switch is difficult to use • Purchase handi-plugs • Install environmental controls

KEEPING WARM • Replace the fire with a heater • Get a grant to insulate your house Insulating your home • Apply for the winter fuel payment • Change to a cheaper heating system Affording the fuel • Use a trolley to safely transport the fuel • Change to an easier-to-use heating system Carrying the fuel

WATCHING TV • Use subtitles • Request an assessment for a hearing aid Hearing the sound of the TV • Purchase wireless headphones • Install a room loop

Organisations that can help with equipment and sensors: Adult Social Care Helpline: Tel: 0300 200 1005, SMS: 07527 182861 Surrey Telecare: Tel: 0800 195 6035, SMS: 07976 843825, Web: www.surreytelecare.com Surrey Information Point provides accessible information and support to individuals, carers and their families that is reliable, relevant, local and personalised. Web: www.surreyinformationpoint.org.uk Local borough and district councils across Surrey can advise about home adaptations.

Visit www.carechoices.co.uk for further assistance with your search for care 15 In the bedroom

Pillow raisers Easy grip scissors

M T W T F S S

Bed raisers Pill dispenser

WHAT IS DIFFICULT FOR YOU? SIMPLE SOLUTIONS COMPLEX SOLUTIONS

GETTING IN AND OUT OF BED • Learn new techniques for moving safely • Use a transfer board Standing up from sitting on the bed • Purchase a leg lifter • Install a hospital bed • Raise the bed • Buy an electric adjustable bed • Fit grab rails • Use a mobile hoist or a ceiling track hoist

SITTING UP IN BED, TURNING • Change bedding • Buy a bed cradle/bed ladder OR ROLLING OVER • Learn new techniques for moving safely • Use a bed lever Bed is too soft • Purchase a pillow raiser • Buy a specialised mattress Bedding is too heavy • Change the mattress • Install a drop-down rail Nothing to lean on • Install an over-bed pole

KEEPING WARM IN BED • Buy a heavier duvet Checking the safety of your electric • Buy thermal clothing blanket • Contact an electrician about any electrical blanket safety concerns

GETTING DRESSED • Learn new techniques for dressing • Consider home support Difficult to reach all of your body • Buy simple gadgets: long-handled shoe horn; elastic shoe laces; dressing stick; button hook; stocking aids

CUTTING YOUR NAILS • Buy easy grip scissors • See a podiatrist Can’t reach your feet Hard to hold scissors

TAKING YOUR TABLETS • Ask your pharmacist for an easy to • Get a pill dispenser with days and times on Opening bottles open bottle • Get an automatic pill dispenser Remembering to take tablets • Keep a note when you have taken a tablet • Ask someone to prompt you

READING THE TIME • Buy a clock with larger numbers • Buy a clock that ‘speaks’ Seeing the clock to tell the time

16 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care In the kitchen

Teapot tipper Large handled cutlery

Pan handle holder Liquid level indicator

Perching stool Chopping board with spikes

WHAT IS DIFFICULT FOR YOU? SIMPLE SOLUTIONS COMPLEX SOLUTIONS

REACHING CUPBOARDS • Re-arrange things in cupboards/on • Alter the spring in the door closers Cupboards are too high or low surfaces • Lower or raise the cupboards Cupboards are too deep • Buy an Easi-Reacher or Handi-Reacher Cupboard doors are too heavy

USING TAPS AND SWITCHES • Fit tap turners • Change switches Taps or switches are too awkward • Purchase Handi-Plugs • Raise or reposition taps Can’t reach taps or switches • Fit lever taps or new taps • Alter the kitchen

CUTTING, CHOPPING, • Sit at a table • Use a food processor PREPARING AND COOKING FOOD • Consider kitchen gadgets including: • Purchase a perching/high stool Work surface too high or low knife with a thick handle; chopping • Buy a trolley Hard to grip packets or jars board with spikes; pan handle holder; • Change the height of the work surface Hard to grip a knife teapot tipper; lid gripper • Make space under the work surface for Pans or kettles are too heavy to lift your knees when sitting

MOVING AROUND THE KITCHEN • Re-organise the furniture • Review mobility equipment used Not enough space • Adapt the kitchen • Consider the suitability of the kitchen

EATING AND DRINKING • Use large handled cutlery • Buy a trolley Cutlery is hard to grip • Use a non-slip mat • Consider home support for meal times Food/plate keeps slipping • Use a lightweight insulated cup Can’t carry food to table • Use a cup with two handles Can’t lift cup

LAUNDRY AND IRONING • Install a wall-fixed ironing board • Raise/lower the washing machine Washing machine is too high or too low • Change the washing machine or iron Putting up ironing board

Visit www.carechoices.co.uk for further assistance with your search for care 17 Care Choices Amends.pdf 1 16/02/2015 15:52

CARE VISITS AT HOME & LIVE-IN CARE Caring for your lifestyle

Care Visits

With visit times ranging from 15 minutes right up to 24 hour-a-day Live-In Care, you benefit from as much or as little care as you require.

C We offer everything M from personal care to Y shopping, cleaning or CM social visits. In fact MY everything you need to CY stay in the comfort of CMY your own home.

Live-In Care

This provides a realistic alternative to residential care when flexible, full-time support is needed. Our service is tailored so that you, or your loved ones, can continue to enjoy an independent lifestyle in the comfort of your own home.

Please call to arrange a free visit Elmbridge & Runnymede (01932) 567593 from a friendly member of our team Epsom & Kingston (01372) 822875 to discuss your care needs. Guildford & Waverley (01483) 761000 Reigate (01737) 247111 Visit us www.bluebirdcare.co.uk Rushmoor & Surrey Heath (01276) 683577 Care Choices Amends.pdf 1 16/02/2015 15:52

In the bathroom CARE VISITS AT HOME

& LIVE-IN CARE Grab rail Shower board Caring for your lifestyle 5

Tap turners Toilet seat and support frame Care Visits

With visit times ranging from 15 minutes right up to Long-handled sponges Raised toilet seat 24 hour-a-day Live-In Care, you benefit from as much WHAT IS DIFFICULT FOR YOU? SIMPLE SOLUTIONS COMPLEX SOLUTIONS or as little care as you • Install tap turners • Install lever taps or new taps require. WASHING HANDS, FACE AND BODY Turning the taps • Purchase a long-handled sponge • Purchase a stool Standing at the basin • Purchase a flannel strap • Raise or lower basin Basin is too low or too high • Consider home support Can’t reach all parts of the body

C HAVING A BATH • Have a strip wash • Install lever taps or new taps We offer everything • Purchase a non-slip mat for the bath • Install a bath lift M Turning the taps from personal care to Stepping into the bath • Install tap turners • Use a mobile hoist Y shopping, cleaning or Risk of slipping in the bath • Buy a long-handled sponge • Use a ceiling track hoist CM social visits. In fact Getting up out of the bath • Use a half-step • Replace the bath with a shower • Install grab rails • Convert the bathroom to a wet room MY Washing your back everything you need to • Use a bath board or bath seat • Consider home support CY stay in the comfort of CMY your own home. DRYING YOURSELF • Heat the bathroom safely • Change the floor covering K Floor is slippery • Use a non-slip mat • Purchase a hot air body dryer Room is too cold • Purchase a towelling gown Difficulty in drying your body Live-In Care USING THE TOILET • Install a raised toilet seat • Review mobility equipment used This provides a realistic Toilet is too high or too low • Use a combined toilet seat and • Adaptation to bathroom support frame • Consider home support alternative to residential Difficult to clean yourself Flush lever is awkward • Install a flush lever extension care when flexible, full-time Toilet is hard to get to support is needed. Our service is tailored so that CLEANING TEETH • Purchase a toothbrush gripper you, or your loved ones, Gripping the toothbrush • Purchase an electric toothbrush Standing at the basin • Use a stool can continue to enjoy an independent lifestyle in the HAVING A SHOWER • Have a strip wash • Use a shower board comfort of your own home. Difficult to stand for long shower • Use non-slip mats • Use a shower chair or stool Shower too high • Purchase a half-step • Replace shower controls Shower controls are awkward • Consider home support Shower is slippery

Please call to arrange a free visit Elmbridge & Runnymede (01932) 567593 Organisations that can help with equipment and sensors: from a friendly member of our team Epsom & Kingston (01372) 822875 Adult Social Care Helpline: Tel: 0300 200 1005, SMS: 07527 182861 Surrey Telecare: Tel: 0800 195 6035, SMS: 07976 843825, Web: www.surreytelecare.com to discuss your care needs. Guildford & Waverley (01483) 761000 Surrey Information Point provides accessible information and support to individuals, carers and their families that is Reigate (01737) 247111 reliable, relevant, local and personalised. Web: www.surreyinformationpoint.org.uk Visit us www.bluebirdcare.co.uk Rushmoor & Surrey Heath (01276) 683577 Local borough and district councils across Surrey can advise about home adaptations. Visit www.carechoices.co.uk for further assistance with your search for care 19 Do you need a Helping Hand? The Home Care Specialists If you are looking for an alternative to residential care or extra support for those everyday tasks that are becoming difficult for you or a loved one – then we’re here to help - from 30 minutes per week to Live-in Care. Our Surrey care team has been providing award winning quality homecare since 1989 and can help with: personal care, housekeeping, help getting around or even to provide a break to an existing family member or care-giver. To find out how we can help you, call: 01372 541 167 or visit: www.helpinghands.co.uk

20 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Support, information and advice

We provide a range of support and services that provide advice and information for people whose needs require advice, information and support to enable people to them to consider care home placements. remain in the community as independently as possible. This can help individuals to maintain their quality of life, Call the Adult Social Care Helpline on 0300 200 1005, with the right support where and when they need it. SMS: 07527 182861. We take pride in supporting carers and can also provide

Home care

Carefully chosen home care, with a good quality Even those with quite significant and debilitating provider, is an excellent way to retain your freedom and medical needs can get a level of skilled personal care independence, whilst getting the help you need to stay that can enable them to stay in their own home. Some happy and safe. It can offer the opportunity to stay at agencies will provide live-in care, where a care worker will home, in your own familiar surroundings, and to retain a stay with you at home to support you throughout the day quality of life you might have feared lost. and night.

Why choose home care? Finding the right support Reasons for choosing home care can vary. Sometimes The Care Quality Commission is responsible for checking after a stay in hospital, you might find you need some that any care provided meets essential standards of help whilst you recuperate. Others can find that a long- quality and safety. Visit www.cqc.org.uk term condition or disability means they can no longer There is also a professional body, the United Kingdom cope and they need a little bit of help. Homecare Association (UKHCA), which requires its How you access that home care can also vary. If you members to comply with a code of practice. This code feel you need support after a stay in hospital, someone includes a commitment to treat customers with dignity may carry out an assessment of your situation. You and and respect and operate at a level above the legal your family will be fully involved in choosing what will suit minimum required in legislation. Use its directory to find you best. services operating in your area by visiting www.ukhca. Alternatively, you or those close to you might notice co.uk/findcare/ You can also find services in your area changes in your ability to manage the day-to-day things using the listings in this directory, starting on page 27. you normally cope with easily, like preparing meals or Social care regulations do not apply to cleaners, looking after yourself properly. If this happens, a local care handymen or gardeners. However, some home care service is a good first step towards finding help. agencies are increasingly providing staff who can help Councils have a duty to carry out a needs assessment meet these needs too. for anyone who might need help, which will equip you The benefits of using a regulated agency include: with information that will be invaluable in finding the • assessing your care needs and tailoring a plan to meet right help. those needs; • advertising, interviewing and screening suitability of How home care can help you workers; The level of home care provided can be tailored to meet your needs – from a visit once a day to a much greater • arranging necessary insurance cover; amount of help. Home care agencies can help with • providing training and development for care workers; personal care such as washing and dressing. • managing workers’ pay, including compliance with the National Minimum Wage; • managing employment relationships, including sickness, absence and disciplinary matters; and • managing health and safety issues. You might decide that you want to employ a personal assistant to provide your care privately or have a member of your family who can provide the level of care you need.

Visit www.carechoices.co.uk for further assistance with your search for care 21 Home is where our heart is

There is an alternative to residential care At Trinity we pride ourselves on delivering a personal, tailored solution to each and every one of our clients. We take time to understand each individual’s needs, routine, preferences and favourite activities, enabling you to live life in your own comfortable and familiar surroundings.

Hourly Care at Home is an Live-in Care is an excellent Complex Care provides a ideal solution if you want a little solution for anyone who wants to nurse led coordinated package support during the day, evening remain at home and receive one- of care for those with complex or night. to-one full time care. conditions and health needs. Epsom 020 3475 8001 Surrey 020 7183 4884 Surrey 020 7183 4884 Guildford 01483 331332

“I can never thank you enough as, without your care and professionalism, my parents would not be able to spend their remaining days in their own home.” L Townsend, Surrey

Please call our award winning team today on 020 7183 4884 for an initial discussion. We can send you a free information pack or set up a no obligation meeting in your home. Trinity Care at Home Ltd T/A Trinity Homecare is registered in England and Wales. Company number 708139. We are registered and therefore www.trinityhomecare.co.uk licenced to provide services by the Care Quality Commission Home care agency checklist © 2015 Care Choices Ltd

Questions to ask Ask to see a copy of an agency’s registration certificate and their most recent inspection report when considering their services.

Care workers • How many care workers would the agency assign to care for you and would you see the same one every • You should expect your personal preferences, dignity day? If not, how does the staff rota operate and what and privacy to be respected. Discuss this with the happens if your care worker goes on holiday or is sick, Home is agency and ask how the most suitable care workers for will you be notified in advance that a different care your particular care are chosen. Can you talk to them worker will be attending? before deciding? where our • How can you contact the agency in an emergency or • Care workers should be fully trained or be in ongoing outside office hours? training. Ask the agency about their policies on this. heart is • How hard or easy would it be to make a complaint and • You will have a care plan drawn up by the agency how are things then put right? which the care workers will work to. Ask how often this • If this is a private contract ask for a copy of the agency’s plan will be reviewed by the agency. contract terms and read these carefully with someone There is an alternative to residential care • Care workers must be checked with the Disclosure you trust. Get as much help as you can going over it At Trinity we pride ourselves on delivering a personal, tailored solution to each and Barring Service (DBS) and have a criminal records and ask any questions you may have before signing disclosure – make sure this is the case. anything. The Citizens Advice Bureau or Age UK can and every one of our clients. We take time to understand each individual’s help with this. needs, routine, preferences and favourite activities, enabling you to live life in Agencies Paying your own comfortable and familiar surroundings. • What experience does the agency have in your particular field of need? Can they supply references for • If your care needs do not meet our eligibility criteria and you to check? you decide to make private arrangements, always check Hourly Care at Home is an Live-in Care is an excellent Complex Care provides a carefully how much this will cost and make sure you ideal solution if you want a little solution for anyone who wants to nurse led coordinated package • Home care agencies providing personal care, must know exactly what type of service will be provided. support during the day, evening remain at home and receive one- of care for those with complex be registered and inspected by the Care Quality • If your care needs do not meet our eligibility criteria or night. to-one full time care. conditions and health needs. Commission. Ask to see a copy of their registration and you decide to make private arrangements, always certificate. Epsom 020 3475 8001 Surrey 020 7183 4884 Surrey 020 7183 4884 check carefully how much this will cost and make sure Guildford 01483 331332 • How long has the agency been operating? you know exactly what type of service will be provided.

Paying for care in your home

“I can never thank you enough Most people who receive care or support services funded after a financial assessment. as, without your care and by us are asked to complete a financial assessment which People with more than £24,500 in savings or capital professionalism, my parents works out whether you can afford to make a contribution have to pay the full cost. The value of the home you live would not be able to spend their towards the cost of care. Most people are offered a in is not counted when working out charges for non- remaining days in their own home.” personal budget, which allows you to be in control of residential care. If you have more than £24,500 you should who provides support and when that support is provided. tell us when your savings fall below this amount. L Townsend, Surrey Your personal budget can be paid to you or somebody We calculate charges in accordance with our charging acting on your behalf to allow you to make your own policy. This ensures you are only required to pay what arrangements. Alternatively, we can offer to make you can afford, taking into account capital, income and Please call our award winning arrangements on your behalf. expenditure. The assessment looks at how much money team today on 020 7183 4884 for an Councils provide upfront information on how much you have coming in, gives an allowance (set by the initial discussion. We can send you you can expect to pay and how charges are worked out. Government) for everyday living expenses and makes This information must be made available when a needs allowance for disability-related expenditure. Disability- a free information pack or set up a assessment is carried out, and written confirmation of related expenditure is the extra amount you spend as no obligation meeting in your home. Trinity Care at Home Ltd T/A Trinity Homecare is registered in England how the charge has been calculated must be provided a result of your disability or illness. We can help you to and Wales. Company number 708139. We are registered and therefore www.trinityhomecare.co.uk licenced to provide services by the Care Quality Commission Visit www.carechoices.co.uk for further assistance with your search for care 23 Paying for care in your home identify these costs. We will also carry out a full benefit funding will have been assessed by health and social check and, if you want us to, assist you with claiming your care to have a primary health need and are likely to full entitlement. Most people on a very low income are have complex medical needs and substantial or intense not required to pay. ongoing care needs. Leaflets and further information on how charges National guidance says that the assessment for NHS are calculated in Surrey can be found on Continuing Healthcare should be person-centred. This www.surreycc.gov.uk means that the person being assessed should be fully Figures mentioned here may change over the lifetime involved in the assessment process. They should be kept of this directory. informed, and have their views about their own needs and support taken into account. As a carer, you should Non-means-tested care and support also be consulted where appropriate. It’s a good idea to Care provided by the NHS is free; for example, services make it clear that you would like to participate fully in provided by a community or district nurse. Intermediate the assessment process. care, sometimes known as ‘reablement’, is also free. This A decision about eligibility should usually be made type of care is often provided to avoid hospital admission within 28 days of a referral for assessment being made to or given as support following hospital discharge. the NHS Clinical Commissioning Group. Reablement can be provided free for up to six weeks. If you are already receiving support from us, your If ongoing care needs are identified at any time during social care practitioner will be able to give you more this period however, the service is no longer classed as information about NHS Continuing Healthcare and reablement and becomes chargeable. complete with you an NHS Continuing Healthcare Some people do not have to pay towards care screening checklist, from which a referral for assessment services. For example, aftercare services provided under can be made if you are entitled to it. Your GP or section 117 of the Mental Health Act are free of charge. community nursing service should be able to give you If you are in need of care or support you may be advice or make a referral with you if you are not currently eligible to claim Attendance Allowance (AA), Disability receiving support from us. Living Allowance (DLA) or Personal Independence Payments (PIP). AA, DLA and PIP are non-means-tested benefits. This means that when you apply for this type Further information can be obtained from either: of benefit your financial circumstances are not taken NHS Continuing Healthcare Team into account. Provided you have the need for care Surrey Downs Clinical Commissioning Group and support you can apply to receive AA, DLA or PIP Cedar Court, Guildford Road, regardless of how much income or capital you have. AA Leatherhead KT22 9AE and DLA are payable to people over the age of 65 and Tel: 01372 201700 PIP to those aged 16 to 64. There are different rates that Web: www.surreydownsccg.nhs.uk/your-health/ can be awarded, dependent on the level and type of our-services/nhs-continuing-healthcare help you need. Adult Social Care Continuing Care Team NHS Continuing Healthcare Surrey County Council Continuing care is care provided over an extended Fairmount House, Bull Hill, period of time, to a person aged 18 or over, to meet Leatherhead KT22 7AH physical or mental health needs that have arisen as a Tel: 01737 737322 result of disability, accident or illness. A person who needs Email: [email protected] continuing care may receive services from the local authority or from the NHS. NHS Continuing Healthcare is a package of continuing Other ways to fund your care and support care that is arranged and funded solely by the NHS. This If you do not qualify for financial assistance from us, is free of charge, wherever it is delivered. NHS Continuing there are various ways in which you could consider Healthcare support may be provided in a care home or paying for care and support. It is important that you seek care home with nursing, or in a person’s own home. independent financial advice when considering other People eligible for NHS Continuing Healthcare funding options (see page 57).

24 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Please call 01344 636374 or 0118 9821710 to speak to our specialist advisor Daniel Kasaska or visit our Please send me information about website www.pil.uk.com for Protection & Investment Ltd and the more information. If you services it provides for Long Term Care Planning prefer you can email [email protected], or simply Name...... cut out and return the attached Address...... coupon......

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Return to: Protection & Investment Ltd Index House, St. George’s Lane, Ascot, Berkshire SL5 7ET

Authorised and Regulated by the Financial Conduct Authority Regulated by the Esher, Molesey, Care Quality Commission Byfleet, Weybridge, Walton, Runnymede, Contact us ALPENBEST Epsom, Spelthorne, CARE Woking, Dorking today – and Make the right choice see how we can for your loved one We work in partnership with service users and their Aspen Live in Care are family or friends to provide care of the highest quality, make a difference committed to providing a promoting independence within the framework of the high quality of care and essential values of daily living. We provide care to look in your loved after every need, in the comfort of your own home. one’s life compassion, the person is at the very centre of what we do. PERSONAL CARE • DOMESTIC SUPPORT Telephone: By providing you with a SOCIAL CARE • NUTRITIONAL CARE Live In Carer/Housekeeper, 01737 354821 who will support independent Packages of care are individually tailored to individual living in the comfort needs and can range from 1/2 hour per week to 24 hours a of your own home, day, 365 days a year. either short or long term. Tel: 01932 255000 The service is Fax: 01932 222620 flexible and tailored to meet Email: [email protected] individual needs. Web: www.alpenbestcare.co.uk Alpenbest Care, Buckingham House, 7 Churchfield Road, Walton on Thames, KT12 2TT The people who really care

Need help with everyday tasks? Live-in Care We’re here to help 01784 444 200 ageukrs.org.uk from £695 per week Peace of mind A reliable, trusted organistation that What can we do for you? only uses it’s own staff who are DBS checked as required. The same team We can help with: members will visit you each time. • Shopping • Cleaning No ﬁxed commitment • Companionship No annual charge - just an hourly rate. • Laundry Keep your home the way you want it • Bath or showers in your home Each visit tell us what help you need. • Changing the bed Flexible • Collect prescriptions As your needs change, so does • Help with paperwork our service. • GP visits • Accompanied trips Contact us today to talk about how The alternative to Care Home admission. we can help you call 01784 444 200 • Changing/ﬁtting handrails or visit www.ageukrs.org.uk or grab rails Live-in Care enables anyone with care needs to • Fitting key safes • Putting furniture together continue living in their own home with a • Small plumbing jobs round-the-clock care worker. • Putting up shelves/pictures • Fitting draft excluders • Fitting door chains • Gardening • And much more... Call us today on 01784 444 200 and see how we can help you. 08000 121 247 | www.liveincare.info Love later life, use our Independent Living services to improve your independence at home. Guildford 01483 256 963

26 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Home care providers Advertisers are highlighted ADVANTAGE NURSING AGENCY LTD ASHCROFT CARE SERVICES Reigate Horley Tel: 01737 213855 OP D PD SI YA Tel: 01293 826200 PD LDA MH YA AGE UK RUNNYMEDE & SPELTHORNE ASHFORD CARE AGENCY Runnymede & Spelthorne Advert page 26 Ashford Tel: 01784 444200 OP D PD LDA MH SI Tel: 01784 256358 OP D PD MH SI YA AGINCARE UK LTD ASHLONG HOUSE Guildford Advert page 26 DOMICILIARY CARE Tel: 01483 256963 OP D PD LDA MH SI YA Dormansland AIMS HOMECARE DOMICILIARY SERVICES Tel: 01342 837213 OP PD LDA MH SI YA AD Epsom ASPEN LIVE IN CARE SERVICES LTD Tel: 0208 783 9152 OP D PD LDA MH SI YA Leatherhead Advert page 26 ALBURYCARE LTD Tel: 01737 354821 OP D PD SI YA Guildford ASSURED CARE SURREY LTD Tel: 01483 451861 OP D PD MH SI Walton-on-Thames ALFA HOUSE Tel: 01932 224858 OP D PD MH SI YA Walton-on-Thames ASTOR CARE AND NURSING AGENCY Tel: 01932 253321 OP D PD LDA MH AD Woking, Guildford and Godalming Advert page 40 ALL ABOUT CARE Tel: 01483 797950 OP D PD LDA MH SI YA AD Guildford BEECHWOOD COURT Tel: 01483 503944 OP D PD Sunbury-on-Thames ALLIED HEALTHCARE Tel: 01932 782625 OP D PD LDA MH SI YA AD Guildford BELGRAVIA NURSING AND CARE Tel: 01483 573853 OP YA Leatherhead ALMOST FAMILY LTD Tel: 0208 540 8212 OP D PD LDA MH SI YA AD Newdigate BELLS PIECE SUPPORTED Tel: 0845 034 1134 OP D PD LDA SI YA LIVING SERVICE ALPENBEST SOUTH Farnham Walton-on-Thames Advert page 26 Tel: 01252 715138 LDA YA Tel: 01932 255000 OP BIRTLEY HOUSE NURSING HOME AMAZING ANGELS HOMECARE Guildford Advert page 82 Caterham Tel: 01483 892055 OP D PD Tel: 01883 346333 OP D PD MH SI YA BLISS HOMECARE ANGEL HEART HOME CARE LTD Weybridge Camberley Advert page 28 Tel: 01932 850055 OP D Tel: 01276 804421 OP D PD MH SI BLUEBIRD CARE Advert page 18 ANGEL TOUCH CARE AGENCY Elmbridge & Runnymede Farnham Tel: 01932 567593 OP D PD SI YA Tel: 01252 781078 OP D PD Epsom & Kingston Tel: 01372 822875 OP D PD ARK HOME HEALTHCARE LEATHERHEAD Guildford Leatherhead Tel: 01483 761000 OP D PD SI YA Tel: 0208 783 9910 OP D PD LDA MH SI YA AD Reigate ARUNDEL HOUSE Tel: 01737 247111 OP D PD YA Banstead Rushmoor & Surrey Heath Tel: 01737 737290 LDA YA Tel: 01276 683577 OP D PD

Service User OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs

Visit www.carechoices.co.uk for further assistance with your search for care 27 01276 804421 Angel Heart Homecare www.angelhearthomecare.co.uk Angel Heart Homecare provides affordable, personalised high quality care services that are tailored to suit your care needs and preferences in the comfort of your own home including:

Personal Care Shopping Light Housework Medication Assistance Respite / Holiday Companionship Meal Preparation Recreation Activities

Angel Heart Homecare is registered and regulated by the Care Quality Commission (CQC) For more information, or to discuss your own Angel Heart Homecare is a dedicated, family run business providing the highest standards of care personal care requirements please contact us

Areas Currently Covered: Hampshire Berkshire Surrey Aldershot Fleet Binfield Finchampstead Bagshot Guildford Ash Hook Crowthorne Owlsmoor Camberley Lightwater Farnborough Yateley Eversley Sandhurst Chobham Woking

Carewatch... supporting the whole family Knowing that mum “is being looked after

safely in her own home is a great reassurance to“ me and our family

www.carewatcheastsurrey.co.uk Call 01306 710900

28 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Home care providers continued Advertisers are highlighted

BOYCE CARE CAREMARK (MID-SURREY) Ashford Leatherhead Tel: 07956 944077 LDA Tel: 01372 230782 OP D PD LDA MH SI YA AD

BRAMLEY CAREMARK (SPELTHORNE AND RUNNYMEDE) Bramley Egham Advert page 41 Tel: 01483 899350 OP D PD MH YA Tel: 01784 473471 OP D PD LDA MH SI YA AD

BRAMLEY HOUSE CAREMARK (WAVERLEY) EXTENDED CARE Cranleigh Advert page 41 Dorking Tel: 01483 279744 OP D PD LDA MH Tel: 01306 740003 OP D PD SI CARERS WITH CARE LTD BRIGHT SPARK Camberley Woking Advert page 30 Tel: 01276 501597 OP D PD MH SI YA Tel: 01483 727401 OP D PD SI YA CAREWATCH (EAST SURREY) BRIGHTER CARE Dorking Advert page 28 Thames Ditton Tel: 01306 710900 OP D PD LDA MH SI YA AD Tel: 01483 223191 OP D PD SI CATERHAM DOMICILIARY BRITANNIA HOMECARE LTD CARE AGENCY Horley Caterham-on-the-Hill Tel: 01293 823825 OP D PD LDA MH SI YA AD Tel: 01883 334748 OP D PD LDA MH SI CATTO HOMECARE BS24 LTD Camberley Camberley Tel: 01276 500522 OP D PD LDA SI YA Tel: 0845 519 9255 OP D PD SI YA CAVENDISH DOMICILIARY CARE GIVERS LTD CARE AGENCY Woking Reigate Tel: 07564 143776 OP D PD LDA YA Tel: 01737 224497 LDA YA

CARE OPTIONS CHENASH HOMECARE SPECIALISTS Caterham Carshalton Advert below Tel: 01883 345344 OP D PD MH SI AD Tel: 0208 648 6400 OP D LDA YA CARE SOLUTIONS UK LTD CHERCHEFELLE HOUSING ASSOCIATION Egham Redhill Advert page 30 Tel: 01753 861117 OP D Tel: 01737 244312 OP D PD LDA MH SI AD CARE UK HOMECARE LTD CAMBERLEY Camberley

Tel: 0333 321 8304 OP LDA YA CHENASH HOMECARE SPECIALISTS CARE UNLIMITED DOMCARE LTD WWW.CHENASHHOMECARE.CO.UK Redhill A DOMICILIARY HOME CARE AND LIVE IN CARE Tel: 01737 645171 OP D PD LDA MH SI YA AD AGENCY PROVIDING SERVICES THROUGHOUT SURREY CAREMARK ELMBRIDGE SERVICES WE OFFER • CLEANING & PRACTICAL ASSISTANCE Weybridge • PERSONAL CARE • CARE SERVICE SUPPORTS • LIVE-IN CARE • HOLIDAY CARE Tel: 01932 428445 OP D PD LDA MH SI YA AD • COMPLEX CARE • PALLIATIVE CARE • HOSPITAL TO HOME • 24 HOUR CARE CAREMARK (GUILDFORD & WOKING) Woking Advert page 41 TEL: 0208 648 6400 / 07513 774606 Tel: 01483 222852 OP D PD LDA MH SI YA AD EMAIL: [email protected]

Visit www.carechoices.co.uk for further assistance with your search for care 29 Care and Support Do you need help with... • Bathing and dressing • Meal preparation • Shopping • Laundry • Medication Nightingale Holistic Services in Caterham-on-the-Hill is a small ... and other daily living and registered supported living environment which was developed household tasks? We provide specifically for young adults either diagnosed on the Autistic services in Surrey and West Spectrum or with learning disabilities and Autistic traits. Sussex. We can deliver your care Supporting People with Asperger Syndrome - social, living and and support needs whether they learning skills highly promoted. are for one short call per day or • A health and social supported • Support office and Registered week or up to 24 hour care. If living service for young adults Manager on site and with Autism and learning exclusive to this site only. you would like to know more, difficulties. • Large shared flats for 3-4 please look at our website • 24 hour (including night) people, individual en suite www.cherchefelle.org.uk or support; according to rooms, assured tenancy. contact us at: individual need.

Tel: 01883 332961 T: 01737 244312 Address: 85 Whyteleafe Road, Caterham CR3 5EJ E: [email protected] Email: [email protected] Care • Housing Management • Support www.nightingaleholistic.co.uk

Providers of care since 1984

t: 01483 413 131 e: [email protected] w: www.chdliving.com Care and support in the comfort of your Longdene own home provided by our fully trained, South West reliable and caring staff. Surrey 01483 413 131 We provide the following services:

Longdene • Personal care "The carers over the last 3 years have been faultless and they could not have done anymore Surrey Heath • Meal preparation for us, I always knew if I needed anything, it 01276 474 549 • Domestic cleaning calls would be done with a smile" • Shopping LONGDENE HOMECARE • Social calls Care & Support in the comfort of your home Longdene Domiciliary care at times to suit you North Surrey • Calls from 15 minutes & South Live-in care, short or long term basis London • Live-in and 24 hour care available Assistance with personal care, domestic 01932 254 276 duties, meal preparation, medication on request management, shopping & more.. Specialist Care Services: 01483 727 401 Free no Dementia & Alzheimer’s Live-in Care Obligation Terminally ill Surrey & [email protected] Assessment of Post-operative care London Needs... Special needs 01483 413 136 Hallmark House, 10-12 St Johns Road, Woking, Surrey. GU21 7SE All services registered with the Care Quality Commission

30 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Home care providers continued Advertisers are highlighted

CHILDREN’S TRUST, THE – TADWORTH EAST SURREY CARERS SERVICES Tadworth Redhill Tel: 01737 365000 PD LDA SI Tel: 01737 779339 LDA

CLASSIC HOME CARE SERVICES LTD ELMBRIDGE - MID SURREY REABLEMENT SERVICE Epsom Esher Tel: 0208 393 7117 OP D PD LDA MH SI YA Tel: 01737 737537 OP D PD LDA MH SI AD

COLLEGE OF ST BARNABAS EPSOM - MID SURREY REABLEMENT SERVICE Lingfield Epsom Tel: 01342 870260 OP Tel: 01737 737537 OP D PD MH SI AD YA

CONSTANT SERVICES LTD ETERNITY CARE LLP Leatherhead Woking Tel: 01372 230540 OP D PD YA Tel: 01483 831516 OP D PD LDA MH SI YA

COUNTY CARE INDEPENDENT LIVING LTD EVERYCARE (CENTRAL SURREY) Send Guildford Tel: 01483 224183 PD LDA MH SI YA Tel: 01483 536266 OP D PD LDA MH

COVEHAM EVERYCARE (EAST SURREY) LTD Advert page 38 Cobham Reigate Tel: 01932 794600 LDA YA Tel: 01737 246000 OP D PD SI YA

CREST CARE SERVICES LTD EVOLUTION CARE Advert outside back cover Ashford Liphook Tel: 0770 872 3540 OP D PD YA Tel: 01428 788311 OP D SI YA

CROSSROADS CARE SURREY – EXCELLENT CARE LTD Advert page 32 EAST SURREY BRANCH Caterham Oxted Tel: 0800 0488797 OP PD LDA MH SI AD Tel: 01883 714641 OP D PD LDA MH SI YA AD FIRST HOMECARE CROSSROADS CARE SURREY – NORTH BRANCH Horley Staines Tel: 01737 777700 OP D PD LDA MH SI YA Tel: 01784 446294 OP D PD LDA MH SI YA AD FORUM HOUSE CROSSROADS CARE SURREY – WEST BRANCH Redhill Guildford Tel: 01737 775450 OP D PD SI YA Tel: 01483 447771 OP D PD LDA SI YA FRIENDS AT HOME WOKING CRYSTAL CARE HOME CARE LTD Woking Tadworth Tel: 01483 757751 OP D PD MH SI YA Tel: 01737 361780 OP D PD SI YA FURZE HILL LODGE – CURA DOMI - CARE AT HOME LTD Advert page 20 DOMICILIARY CARE SERVICE Godalming Tadworth Tel: 01483 420055 OP D PD LDA YA Tel: 01737 742731 OP YA

DOVES HEALTHCARE LTD GES CARE LTD Guildford Epsom Tel: 01483 901413 OP D Tel: 0208 393 3544 OP D PD SI YA

DOMICILIARY CARE AGENCY SURREY GRACE AT HOME LTD Camberley Woking Tel: 01276 681225 PD LDA MH SI Tel: 07912 661047 OP D PD LDA MH SI YA AD

Visit www.carechoices.co.uk for further assistance with your search for care 31 CARE & REHABILITATION IN YOUR HOME Throughout Surrey including Sussex & Hampshire borders

Our Services Include: • Personal Care • Specialist / Complex Care • Rapid Response Assessment and Implementation • Care for Dementia & Alzheimer’s • Live-in Care • Short or long term rehabilitation • Care for the terminally ill • Anyone 18 years + • Nursing

For further information or to arrange a FREE no obligation assessment of needs, please contact us on: Tel: 01483 801810 (24 Hours / 365 days a year) E-mail: [email protected] Web: www.waverleycaregroup.co.uk

@waverleycareg www.facebook.com/waverleycareg

32 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Home care providers continued Advertisers are highlighted

GRANGE SUPPORTED LIVING SERVICE, THE HOME INSTEAD SENIOR CARE Advert page 34 Leatherhead Bagshot Tel: 01372 452608 PD LDA SI Tel: 01276 539900 OP D PD LDA MH SI YA AD Egham GREENWAY HOMECARE (SURREY) LTD Tel: 01784 477854 OP D PD LDA MH SI YA Redhill Epsom Tel: 01737 762226 OP D PD SI YA Tel: 01372 741544 OP D PD LDA MH SI GREYS HOMECARE Farnborough, Farnham and Fleet Woking Tel: 01252 758716 OP D PD LDA MH SI YA Tel: 01483 771523 OP Walton-on-Thames Tel: 01932 241020 OP D PD LDA MH SI YA GUILDFORD - SOUTH WEST SURREY REABLEMENT Woking SERVICE Tel: 01483 225577 OP D PD MH SI YA Guildford HOMECARE SOUTHLODGE Tel: 01483 518351 OP D PD MH SI Walton-On-Thames HALOW CARE AGENCY, THE Tel: 07738 939529 OP D LDA MH SI Guildford IN SAFE HANDS HOME CARE LTD Tel: 01483 447960 LDA YA Epsom HAMILTON COURT Tel: 0208 391 2224 OP D PD LDA MH SI YA Reigate INDEPENDENCE HOMES DOMICILIARY CARE AGENCY Tel: 07825 090331 LDA MH YA Caterham HARRIOTTS LANE Tel: 01883 331777 OP PD LDA MH SI YA Ashtead IRC CARE SERVICES LTD Tel: 01372 275970 OP YA Caterham HASLEMERE HOMECARE LTD Tel: 01883 332666 OP D YA Haslemere JOHN GALE COURT Tel: 01428 651994 OP D PD MH SI AD Epsom HEART OF THE SOUTH Tel: 0208 786 9142 OP D PD LDA MH SI YA CARE AGENCY LTD KETTLEWELL HOUSE NURSING HOME Oxted Advert page 38 Woking Advert page 68 Tel: 01883 722355 OP D PD LDA MH SI YA Tel: 01483 221900 OP D PD SI HEATH LODGE CARE LOCAL CARE GROUP SERVICES LTD Woking Weybridge Advert page 38 Tel: 01483 224896 OP Tel: 01932 851151 OP D PD LDA MH SI YA AD LONDON CARE (SHEPPERTON) HELPING HANDS Shepperton SOUTH EAST REGION Tel: 01932 260850 OP D PD LDA SI YA Epsom Advert page 20 Tel: 01372 541167 OP D PD MH SI YA LONGDENE HOMECARE LTD – NORTH SURREY HOME COUNTIES CARERS Walton-on-Thames Advert inside front cover & page 30 West Clandon Advert page 36 Tel: 01932 254276 OP Tel: 01483 224985 OP D PD SI YA LONGDENE HOMECARE LTD – HOME HELP ANGELS LTD SOUTHWEST SURREY Camberley Godalming Advert inside front cover & page 30 Tel: 01276 469423 OP D PD LDA MH SI YA AD Tel: 01483 413131 OP

Visit www.carechoices.co.uk for further assistance with your search for care 33 Providing Award-Winning Care At Home

Home Instead Senior Care is one of the UK’s leading care companies, enabling adults to continue living in their own homes. Our priority is to help clients lead more comfortable and confident lives and we tailor our services to a person’s individual needs.

Nothing is more important to us than providing a friendly, flexible and reliable care service that works for everyone in your family. From just a couple of hours a week to full-time, our care is available 24 hours a day, 7 days a week.

For more information, please call: Ascot, Camberley and Wokingham on 01344 233147, Elmbridge on 01932 241020, Epsom and Mole Valley on 01372 741544, Farnborough, Farnham and Fleet on 01252 758716, Guildford and Woking on 01483 225577, Reigate and Tandridge on 01737 529793, Runnymede and Staines on 01784 477854. Alternatively, please visit www.homeinstead.co.uk Each Home Instead Senior Care® franchise office is independently owned and operated. Copyright © Home Instead 2015. Home care providers continued Advertisers are highlighted

LONGDENE HOMECARE LTD MULBERRY LIVING LTD – SURREY HEATH & BERKSHIRE Cranleigh Bagshot Advert inside front cover & page 30 Tel: 01483 516770 OP D PD LDA MH SI YA Tel: 01276 474549 OP D PD LDA MH SI YA AD NAS COMMUNITY SERVICES (GODALMING) LOVING CARE DOMICILIARY Godalming SERVICES LTD Tel: 01483 861066 LDA Caterham Tel: 01883 330687 OP D PD SI YA NEWCROSS HEALTHCARE SOLUTIONS LTD (WOKING) MACDONALD CARE SERVICES Woking Lingfield Tel: 01483 608196 OP D PD LDA MH SI YA AD Tel: 01342 835201 OP D PD LDA MH SI YA NIGHTINGALE HOLISTIC SERVICES Advert page 30 MALLOW CRESCENT Caterham Guildford Tel: 01883 332961 PD LDA YA Tel: 01483 455879 PD LDA YA NONSUCH CARE MEATH HOME SUPPORT Caterham Godalming Tel: 0845 075 4048 OP D MH Tel: 01483 415095 OP PD LDA MH YA NOVUS CARE LTD MELODY CARE Cranleigh Farnham Tel: 01483 548777 OP D PD LDA SI YA AD Tel: 01252 220080 OP D PD LDA MH YA AD Woking Tel: 01483 488626 OP D PD LDA SI YA AD MELODY LIVE IN CARE Farnham NUFFIELD CARE CENTRE Tel: 01252 220080 OP D YA Redhill Tel: 01737 767239 OP PD LDA MH MENCAP - NORTH WEST SURREY SUPPORTED LIVING SERVICE OFFICE 1 Advert page 38 Lightwater East Molesey Tel: 01276 451845 LDA Tel: 0208 941 0895 OP D PD LDA MH SI YA AD

MI CARE SOUTHERN LTD ORPHEUS CENTRE, THE Godalming Godstone Tel: 01483 422205 OP D PD SI Tel: 01883 744664 PD LDA MH SI YA

MIHOMECARE HERSHAM PARKLANDS Hersham Redhill Tel: 01932 223050 OP D PD LDA MH SI YA AD Tel: 01737 765179 PD LDA SI

MITCHELLS DOMICILIARY PATTOM LTD CARE SERVICES Guildford Redhill Tel: 01483 443820 D LDA MH SI YA Tel: 01737 852177 OP D PD LDA MH SI YA AD PHOENIX CARE SERVICES LTD MOLE VALLEY - MID SURREY REABLEMENT SERVICE Lingfield Dorking Tel: 01342 459071 OP D YA Tel: 01737 737537 OP D PD MH SI PICKERING HOUSE CARE HOME / RIBBLESDALE AND MORECARE SERVICES (UK) LTD HARMSWORTH DOMICILIARY CARE AGENCY Ashford Dorking Tel: 01784 247782 OP D PD LDA MH SI AD Tel: 01306 888077 OP D PD SI

Visit www.carechoices.co.uk for further assistance with your search for care 35 Providing personalised support in your own home

“ Based in Guildford we are a family run business that is committed to providing older people with friendly, trustworthy & reliable Carers who genuinely care” Lucinda Kalupka, Nurse & Registered Manager

From just an hour a day to 24 hour support • Live-in care • Trips out • Companionship • Meal preparation • Personal care • Medicines prompts • Light domestic duties • Respite & holiday cover

We listen to your needs and together reach a solution Call us today on 01483 224 985 [email protected] | www.homecountiescarers.co.uk

We also have great opportunities for Carers

Best decision we ever made Live-in care in the comfort of your own home RegisteredCQC 3 star and excellentfully compliant withrating the CQC, RGN 24support hour back and up Trained24 hour staff backof the up highestTrained standard staff of the Coveringhighest Surrey, standard London, SECovering & SW UK Surrey, London, SE & SW UK Established 2002

Give us a call for friendly and rest assured professional information we care limited independent living in your own home 01483 481000

Northpoint House • 52 High Street • Knaphill • Woking • Surrey GU21 2PY www.restassured-wecare.com

1/2 page ad.indd 1 3/7/12 11:56:45 36 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Home care providers continued Advertisers are highlighted

PLATINUM CARE APPOINTMENTS LTD RNIB DOMICILIARY COMMUNITY LIVING - 8 MEAN CLOSE AND SUPPORT SERVICE Tadworth Redhill Tel: 01737 813267 OP D SI Tel: 01737 768935 PD LDA SI YA

PREMIER CARE SERVICES ROBERTS CARE AGENCY LTD – 1 CRESSWELL CORNER East Grinstead Woking Tel: 01342 833101 OP D PD MH SI YA Tel: 01483 799138 OP D PD LDA MH SI YA

PRESTIGE NURSING – REDHILL ROYAL ASSOCIATION FOR DEAF PEOPLE Redhill COMMUNITY SUPPORT SERVICE Tel: 01737 221818 OP D PD LDA MH SI YA AD Dorking Tel: 01306 881958 OP D LDA MH SI PRESTIGE NURSING – WOKING RUNNYMEDE - NORTH WEST SURREY REABLEMENT Woking SERVICE Tel: 01483 516070 OP D PD LDA MH SI YA AD Addlestone PROSPECT HOUSING AND SUPPORT SERVICES Tel: 01932 794810 OP D MH SI Horley RV CARE SERVICES LTD SURREY Tel: 01293 812031 OP D PD LDA SI AD Mayford QUEEN ELIZABETH’S FOUNDATION DORINCOURT Tel: 01483 772711 OP D PD LDA MH SI YA AD Leatherhead SANS SOUCIE HOME CARE LTD Tel: 01372 841300 PD LDA SI YA Guildford Tel: 01483 233925 OP D PD LDA MH SI YA RAINBOW TRUST CHILDREN’S CHARITY 6 Leatherhead SD CARE AGENCY - GUILDFORD Tel: 01372 363438 PD SI Guildford Tel: 01483 821535 OP D PD SI REDROOF HOUSE Epsom SEEABILITY – HORLEY SUPPORT SERVICE Tel: 01372 748247 OP D PD LDA MH SI YA Horley Tel: 01293 786496 PD LDA SI YA REGUS Camberley SEEABILITY – LEATHERHEAD SUPPORT SERVICE Tel: 07581 235592 OP D PD MH SI YA Leatherhead Tel: 01372 220910 OP LDA MH SI YA REIGATE AND BANSTEAD - EAST SURREY SEEABILITY – SURREY SUPPORT SERVICE REABLEMENT SERVICE Epsom Reigate Tel: 01372 755009 OP PD LDA MH SI YA Tel: 01737 737181 OP D PD MH SI YA SILVERLAKE CARE LTD REST ASSURED WE CARE LTD Advert page 36 Dorking Woking Tel: 0207 186 0227 OP D PD SI YA Tel: 01483 481000 OP D PD SI YA SMARTCARE LTD RIGHT AT HOME Epsom (CAMBERLEY, ASCOT AND WOKING) Tel: 01372 230757 OP D PD LDA MH SI YA Camberley Weybridge Tel: 01252 266642 OP D PD SI YA Tel: 01932 855353 OP D PD LDA MH SI YA AD RIGHT AT HOME SPELTHORNE - NORTH WEST SURREY REABLEMENT (GUILDFORD & FARNHAM DISTRICT) SERVICE Farnham Staines Tel: 01252 783426 OP D PD SI YA Tel: 01932 794810 OP PD MH SI

Visit www.carechoices.co.uk for further assistance with your search for care 37 Personalised care Teamcare Support Limited for people Established 1995 in their own homes Teamcare Support Limited provides quality accommodation within easy reach of all public amenities. It is mainly for adults aged 18-65 having a Mental Health or Learning Difficulties wanting to make Providing a quality caring service devised positive changes in life personally for you improving their social and Whatever help you may need, you can rely on our living skills.The service friendly & experienced carers for personal care, bathing, cooking, shopping and companionship; from half-hour works in partnership with visits to full time Live-in Care tailored to your individual the multi disciplinary team needs. Everycare are dedicated to providing a complete range and provides individualised of services so that our clients can stay in their homes support. with security and peace of mind. Everycare (East Surrey) Ltd 7 Western Parade, Reigate, Surrey, RH2 8AU T: 01737 642 435 M: 07949 852 478 Call us today on 01737 246000 E: [email protected] www.everycareeastsurrey.com 86 Radstock Way, Merstham, Surrey RH1 3NH

We are committed to providing a service that is flexible and realistically tailored to your needs. Our staff are respectful, professional, flexible, resourceful, positive, problem solving KIMARASUPPORT and have a realistic view of life’s complications. Our services include but are not limited to We employ specialist learning • Personal care disability nurses and so are the • Keeping safe at home and out in the www.heartofthesouthcareagency.co.uk ideal choice for people with learning community disabilities. • Managing finances We also employ experienced personal • Developing independent living skills Care at home Registered with the assistants who provide support to the • Activities of daily living elderly, frail, physically disabled, infirm • Accessing employment, education or Live-in carers CQC or those with sensory disabilities. training Palliative care Approved provider to KIMARA SUPPORT Learning disabilities Social Services HeathTel: 0203 Lodge_1/8 291 3436 •07/08/2012 Fax: 0203 727 16:26 0836 Page• Email: 1 [email protected] Care home support Children’s services One-to-one care Heath Lodge All candidates DBS & Care Services Ltd reference checked Heath Lodge Care Services is a respected and trusted domiciliary care provider that initially established its reputation within Surrey and Middlesex and Call our friendly team on: subsequently expanded its services in to West Sussex. All our customers are provided with the choice and opportunity to live fulfilled dignified and independent lives within the comfort and security of their own 01883 722355 homes. We create a supportive and caring environment for our customers and care staff, underpinned by our key value: We put people first! Providers of professional carers and Putting people first is what makes us different. If you are looking for help, either for yourself or for a loved one, we are confident we can provide a personalised support workers service tailored to your specific requirements. Heath Lodge Care Services Ltd • We have the skills to enable you to stay in your Suites 1 & 2, The Monument • 45-47, Monument Hill • Weybridge • Surrey • KT13 8RN own home Tel: 01932 851151 • Fax: 01932 850023 • Email: [email protected] • www.heathlodgecare.co.uk

38 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Home care providers continued Advertisers are highlighted

STAYING AT HOME CARE THREEWAYS DOM CARE Woking Redhill Tel: 01932 400163 OP D PD LDA SI Tel: 01737 760561 OP D PD LDA MH YA SUPERSHINE HEALTHCARE SERVICES LIMITED TRINITY HOMECARE Advert page 22 Epsom Guildford Tel: 0203 732 4456 OP D PD MH SI YA Tel: 01483 331332 OP D PD LDA MH SI YA SUPREME CARE SERVICES LTD TWO COUNTIES CARE LTD Caterham Farnham Tel: 01883 334920 OP D LDA MH AD Tel: 01252 891125 OP D PD SI YA SUPREME HEALTHCARE SERVICES - SURREY WAVERLEY - SOUTH WEST SURREY REABLEMENT Woking SERVICE Tel: 01483 750748 OP D PD LDA SI Godalming Tel: 01483 518351 OP D PD MH SI YA SURREY CHILDREN’S DOMICILIARY CARE SERVICE Redhill WAVERLEY CARE GROUP Advert page 32 Tel: 01737 737828 SI Guildford Tel: 01483 801810 OP D PD LDA MH SI YA AD SURREY & HANTS DOMICILIARY CARE AGENCY Hindhead WELMEDE HOUSING ASSOCIATION Tel: 01428 607310 OP D PD LDA SI YA Chertsey Tel: 01932 571666 LDA MH SURREY HEATH - SOUTH WEST SURREY REABLEMENT SERVICE WESTHILL DOMICILIARY CARE Camberley Caterham Tel: 01483 518351 OP D PD MH SI Tel: 01883 341024 OP D PD LDA MH SI YA SURREY HELPING HANDS WHITE LODGE CENTRE Chertsey Chertsey Tel: 01932 562218 OP D PD SI Tel: 01932 567131 PD LDA SI SURREY HOME CARE LTD WHITELEY VILLAGE Advert page 76 - DOMICILIARY CARE AGENCY Walton-on-Thames Esher Tel: 01932 857821 OP Tel: 01372 462118 OP D PD LDA MH SI YA AD WISPERS PARK CARE VILLAGE SURREY SCP Haslemere Redhill Tel: 01428 744000 OP PD SI YA Tel: 01737 300474 OP D PD LDA MH SI YA AD WOODVIEW CARE TANDRIDGE - EAST SURREY REABLEMENT SERVICE Tadworth Oxted Tel: 01737 833559 OP D Tel: 01737 737181 OP D PD SI WOKING - NORTH WEST SURREY REABLEMENT TEAM 24 LTD SERVICE Banstead Woking Tel: 0845 370 2424 OP D PD LDA MH SI YA AD Tel: 01932 794810 OP D PD MH YA TEAMCARE SUPPORT Advert page 38 YOUR ABILITY SURREY Redhill Farnham Tel: 01737 642435 OP LDA Tel: 01252 727100 OP PD LDA MH SI TENDACARE YOUR CHOICE LIVING DCA Ashtead Camberley Tel: 01372 272240 OP D PD SI YA Tel: 07991 887142 OP LDA YA

Visit www.carechoices.co.uk for further assistance with your search for care 39 Care and Support at Home

• We cover Byfleet, Chertsey, Farnham, Godalming, Guildford, Woking and surrounding areas. • A friendly, flexible service with help available from a ½ hour per week to 24 hour live-in care. • A family run business who were fully compliant at our last inspection by the Care Quality Commission. • Trustworthy, caring, professional staff, fully trained and referenced with Criminal Records clearance. • We can offer you support with: personal care, bathing, companionship and accompanying to appointments, simple cooking, shopping, medication management and light domestic duties. • Trustworthy, compassionate and reliable individuals always welcome to join our friendly team. Experience not essential as full training is provided.

For further information, or to arrange a free no obligation meeting in your home, please call 01483 797950 or visit our website www.astoragency.co.uk

Able Trust Care provides an excellent care service to those in need of help and support, who choose to continue living in the comfort of their own home.

Whatever your care needs, we can provide the care service.

24 hours a day, 7 days a week, 365 days of the year.

Our services provide help with: Plus: l Bathing/showering l Live-in services and companionship l Dressing l Assistance with medication l Going to bed and getting up l Preparing meals and feeding l Attending doctor/hospital appointments l Help with post hospital care l Shopping and collecting pensions l Other domestic duties

Please contact our friendly team to arrange a time to visit you in your home for our initial assessement of need, whether it be for yourself or a family member.

Tel: 07932 447059 or 01883 330321 Email: [email protected] Visit www.abletrustcare.com for further information

40 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care ®

For a free home care assessment call us today. “Very impressed with the home care service from Caremark.Very friendly staff who go beyond the call of duty.” Caremark (Guildford and Woking) Caremark (Runnymede and Spelthorne) Caremark (Waverley) 01483 222 852 01784 473 471 01483 279 744 [email protected] [email protected] [email protected]

choices ®

Supporting you to live well at home

www.gchc.co.uk Redhill & surrounding areas

We provide quality, ﬂexible care in your own home, tailored to your needs and requirements: • Personal Hygiene • Help with getting up and going to bed • Support with Daily routines • Meal preparation and feeding support • Assistance with taking regular medication • Socializing, Leisure activities, escorting to appointments and companionship • Home cleaning and Laundry • Dementia care • End of Life care GCHC has been providing quality healthcare • Overnight care since 1992 and pride ourselves on the quality • 24 hour live-in care of our service and reputation. • Respite Care

If you would like to arrange a personal visit to your home or require further information, please contact our friendly professional team on 01737 852 136 or by email on [email protected]

Visit www.carechoices.co.uk for further assistance with your search for care 41 Carers’ support Carers look after family, partners or friends in need of help carer’s information pack giving carers a wide range of because they are ill, frail or have a disability. The care they information about the support available. To obtain a provide is unpaid. carer’s information pack or to arrange a carer’s assessment Carers have the right to have their needs assessed even please contact us on 0300 200 1005. if the person they care for does not want an assessment. A carer’s assessment can help to identify the services and support needed to help carers balance their caring role with other activities such as employment, education and family life. We recognise the valuable work that carers do and there are a number of ways we can support them, for example residential respite breaks, home visitor carer breaks, or direct payments to purchase support. We can also put carers in contact with independent specialist advice services and local carers’ support groups that operate in all parts of Surrey. We have produced a

Young carers

Where someone under the age of 18 is helping to look who may be affected by their caring situation you can talk after a person who is frail, disabled or has a long term to the independent support service, Surrey Young Carers illness, the child is known as a ‘young carer’. As with adult on 01483 568269. carers, young carers are entitled to an assessment and local authorities have duties to help prevent young carers For further information visit from having inappropriate levels of caring responsibilities. www.actionforcarers.org.uk If you are aware of a child or young person in a household

Respite care and short breaks

You may have a carer living with you, or perhaps living for a period. nearby, who helps you on a regular basis. Caring for The best option will depend on your needs, the urgency someone can be a huge undertaking and carers sometimes of the situation and personal choice and cost. If you are need a break. This may be provided in a number of ways. thinking about long-term care but have no experience of a You may wish to go into a care home or a specialist short- care home, you could book in for a short stay to see what term break facility for a week or two, you could have home- it’s like. This will give you some experience of residential based respite care, where another care worker moves into care to make an informed decision. If you have nursing your home to care for you, or you could have family-based needs, ask for a nursing determination as a contribution to respite care, where you move into another family’s home your fees – see ‘care homes with nursing’ on page 45.

With so many providers to choose from, where do you start? www.carechoices.co.uk can help.

• search care providers quickly and easily • search by postcode/town and care type • Information on standards of care • links to the latest inspection reports • extra information, photos and direct website links for hundreds of providers • request a brochure • checklists to take with you when you visit developed by the publisher of this Directory Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.

42 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Housing options

Sheltered housing

Sheltered housing is usually for older people, although in personal care or help with shopping for example, but if some cases it may be suitable for people who are younger required can help you to purchase the necessary support and have a disability. from other agencies. You have your own self-contained accommodation For further information speak to your borough or district (there may also be some communal areas) and are largely council housing department or your social care worker. You independent, but there are staff available to offer some can also find out more at www.surreyinformationpoint. support, check on your wellbeing and to respond in case org.uk or by visiting one of the hubs on local high streets of emergency via an alarm. These staff do not provide or looking at www.thesurreyhubs.org.uk

Extra Care housing

Extra Care housing offers self-contained accommodation restaurant, and social/leisure facilities. The intention is that with staff available on-site to assist with housing-related people can move into Extra Care housing as an alternative matters. There is also a separate team who will be available to residential care, as the support available can respond to to provide personal care according to any assessed needs. changing needs. You can use your personal budget to buy your care, For further information speak to your borough or district alongside any additional services you may choose, from the council housing department or your social care worker. You on-site provider or elsewhere. can also find out more at www.surreyinformationpoint. There may also be additional facilities such as a org.uk or by visiting www.thesurreyhubs.org.uk

Residential care

If you are not able to live safely at home due to physical We promote independence and involvement in the or mental health needs, a care home may be the best community and empower people to live a meaningful option. All care providers must be registered with the and satisfied life. All of our services are listed in this Care Quality Commission (CQC). The CQC inspects and directory. rates services against fundamental standards in order Care homes (personal care only) to ensure people receive good-quality safe care, which Personal care includes bathing, help with eating, dressing is responsive to their needs. The reports are available at and help with moving. It also includes social and physical the individual homes or from the CQC. See page 58 for activities tailored to your individual needs and interests. contact details. Care homes and care homes with nursing Care homes can provide different types of support and are categorised by the type of care they provide, and are placements, including long-term stays, planned and listed in this directory, starting on page 69. Surrey County Council in-house services offer a range of accommodation-based support options for people in Surrey. We currently have six residential care homes for older people that provide a range of services including short-term breaks (respite), day care, reablement, dementia support and long-term residential care. A decision was taken to close these homes and WE WILL FIND THE RIGHT CARE HOME FOR YOU OR YOUR RELATIVE work with residents and their families to find alternative VACANCIES QUICKLY FOUND TO SUIT YOUR NEEDS accommodation and services. The first two homes will A FREE service to families seeking care close during 2015. Our four residential care homes for people with CALL US DIRECT ON 01483 203636 learning disabilities offer short-term breaks (respite), or email at [email protected] www.careseekers.co.uk outreach support and long-term residential care.

Visit www.carechoices.co.uk for further assistance with your search for care 43

Let’s talk about

Nursing, Residential & Dementia Care Home better care. Watercolour Developme nt The Kilns, Redhill, RH1 2NX We believe that it’s through taking time to

understand each individual, their likes and dislikes and their life stories that we can provide personal care with a real difference. Specialist Dementia (Nursing & Residential) To ﬁnd out more information about any of our homes Harts Gardens, Guildfo rd Surrey, GU2 9QA throughout Surrey or to arrange a visit please call: 0208 879 6567 or email: [email protected]

Nursing, Residential & Dementia Care Home 1-72 Hallowes Close Guildford, Surrey, GU2 9LL

www.carebase.org.uk Residential care continued

emergency breaks for you and your family and help for you to return to your own home (reablement services). In most circumstances personal care must be paid for. See page 56 for more information on paying for residential or nursing care.

Care homes with nursing If you think you need nursing care in a home you will need to be assessed by either a social care practitioner or registered nurse to work out what care you will need. The visit could be in your own home, in a hospital if you’ve been ill, or in a care home. You will be fully involved in planning your care needs. If a care home providing nursing care is the best option for you, and you are eligible, the social practitioner will worker (via NHS Continuing Healthcare screening – see give you information to help you find a home that meets page 24), or directly from the FNC Team at the Clinical your care requirements. Commissioning Group (CCG) (see details for Surrey It is important to get your nursing needs assessed and Downs CCG on page 24). a ‘determination’ completed before you go into a care On admission, the care home with nursing should home with nursing so you are clear that you are entitled apply to the CCG so your nursing needs are assessed to to Funded Nursing Care (FNC), sometimes known as determine if you are eligible for FNC or NHS Continuing Registered Nursing Care Contribution (RNCC). You can Healthcare, if this decision has not already been made. request that this assessment occurs before discharge For further information on finding a suitable care home, from hospital from the ward nursing staff, your social care call this directory’s independent helpline on 0800 389 2077.

WHAT ARE THE CARE OPTIONS? Let’s talk about HOW WILL I KNOW WHICH TO CHOOSE?

Nursing, Residential & WHAT IF MUM DOESN’T AGREE? Dementia Care Home better care. Watercolour Developme nt The Kilns, Redhill, RH1 2NX VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK We believe that it’s through taking time to understand each individual, their likes and dislikes and their life stories that we can provide personal care with a real difference. Specialist Dementia (Nursing & Residential) To ﬁnd out more information about any of our homes Harts Gardens, Guildfo rd Surrey, GU2 9QA throughout Surrey or to arrange a visit please call: 0208 879 6567 or email: [email protected]

Nursing, Residential & Dementia Care Home CALL CARE SELECT FOR MORE INFORMATION: 1-72 Hallowes Close Guildford, Surrey, GU2 9LL 0800 389 2077 www.carebase.org.uk

Visit www.carechoices.co.uk for further assistance with your search for care 45 “The facilities at “SURREY’S PREmiER DEmEnTiA CARE FACiliTY” Princess Christian are second to none and the dedication and support the staff give to both residents and family members cannot be praised too highly.” SuSan FreeStone (Daughter oF reSiDent) Princess Christian Care Centre Woking SURREY

• A Centre of Excellence in Care for the Elderly – Princess Christian Care Centre in Woking is a large purpose-built Care Home especially for elderly people who need Nursing and Residential Care. We boast an award-winning Care Team and superior facilities including an onsite Hair Salon, Cinema Room and Physiotherapy Treatment Room. We ensure our residents always feel safe and content and receive the care they need. Please pay us a visit and feel free to ask all the questions you like. Alternatively, get in touch using the details below:

Care services offered: Please visit our Home 3 Day Care & WeekenD Care or give us a call: 3 reSpite Care & Short BreakS Princess Christian Care Centre 3 reSiDentiaL Care Stafford Lake, Bisley 3 DeMentia Care Woking, Surrey GU21 2SJ 3 generaL nurSing Care 3 nurSing DeMentia Care T 01483 488 917 Princess Christian Care Centre is accredited by 3 rehaBiLitation E [email protected] 3 enD oF LiFe Care www.nellsar.com

NEL_148_Surrey_Care_Choices_PCCC_A4_ADVERT.indd 1 22/07/2015 16:48 Care homes checklist © 2015 Care Choices Ltd “SURREY’S PREmiER DEmEnTiA CARE FACiliTY” “The facilities at When considering potential care homes, consider the following questions: Princess Christian First impressions YES NO YES NO • Were you met when you first arrived? • Is alcohol served or permitted? are second to none • Do staff seem warm, friendly and polite? • Are there smoking and non-smoking areas? and the dedication • Do the residents seem happy, active and sociable? • What arrangements are there for religious observance? • Does the home feel homely and welcoming? • Can you handle your own money? and support the • Is the home fresh, clean and comfortably furnished? - If not, what arrangements are in place? • Does a hairdresser/chiropodist visit? staff give to both Fees • Are residents accompanied on visits to the GP • How much are the fees? £...... or hospital? residents and • Do the fees cover all the services available? Staff family members • Under what circumstances will the fees alter – e.g. annually or according to increasing needs? • Do the staff appear clean, cheerful and respectful? cannot be praised • Is the notice to terminate reasonable? • Do the staff talk to residents and how do they talk to them? • Are the staff formally trained? too highly.” Transport • Is there an adequate number of staff on day SuSan FreeStone • Is the home easy to get to for relatives and friends? and night? (Daughter oF reSiDent) • Does the home provide its own transport? Visitors Accommodation • Are visitors welcome at all times? Princess • Are bedrooms single or shared? Is there a choice? • Is there somewhere to see them in private? • Can you decorate and re-arrange your room to suit • May your visitors join you at meals? yourself? • Can your visitors stay overnight? Christian • Can you bring your own furniture and TV? Catering • Is there a call system for emergencies? • How much choice do you get about meals? Care Centre • Are there enough sockets in your room? • Is the food varied and interesting? • Can you control the heating in your room? • Can the home cater for your dietary needs? Woking SURREY • Can you lock your room and is there a secure place • Can you have snacks or drinks any time of the for valuables? day or night? • Is there a separate dining room? Bar? • Can you eat in your room? • • Are there toilet facilities within easy reach of the Activities A Centre of Excellence in Care for the Elderly – Princess Christian Care communal facilities? • Can you continue to pursue your hobbies and interests? • Are there both showers and baths? Centre in Woking is a large purpose-built Care Home especially for • What sorts of activities and entertainment • Are bathrooms adapted to help people in and out elderly people who need Nursing and Residential Care. We boast an are organised? of the bath? award-winning Care Team and superior facilities including an onsite • Are outings and holidays arranged? Accessibility - How much do they cost? £...... Hair Salon, Cinema Room and Physiotherapy Treatment Room. We ensure • Are escorts available if necessary? • Does the home have the right adaptations and • Is a library service available? our residents always feel safe and content and receive the care they equipment to meet your needs? • Can you have your own flower bed or help in need. Please pay us a visit and feel free to ask all the questions you like. • Are all areas accessible for wheelchair users? the garden? • Does the home have extra wheelchairs & walking aids? Alternatively, get in touch using the details below: • Can you stay in your own room if you want to? • Is there adequate provision for people with sight or hearing difficulties? Gardens Care services offered: Please visit our Home • Are the grounds/gardens attractive? 3 Day Care & WeekenD Care or give us a call: Life in the home • Are all areas safe and accessible? 3 reSpite Care & Short BreakS Princess Christian Care Centre • Are there any rules and restrictions • Is there somewhere to sit? • Are they quiet? 3 reSiDentiaL Care Stafford Lake, Bisley (e.g. going out, time of return etc.)? 3 DeMentia Care Woking, Surrey GU21 2SJ • Can you choose when to get up and retire every day? Contract terms 3 generaL nurSing Care • How are residents involved in decisions about life • Can you retain your own room if away? 3 nurSing DeMentia Care T 01483 488 917 Princess Christian Care Centre is accredited by in the home? • Can you have a short-stay or trial period? E [email protected] 3 rehaBiLitation • Is there a telephone where you can make • Will you be given a statement of terms on admission? 3 enD oF LiFe Care www.nellsar.com and take calls in private and comfort? • Are all procedures, such as complaints, clearly spelt-out?

Visit www.carechoices.co.uk for further assistance with your search for care 47

NEL_148_Surrey_Care_Choices_PCCC_A4_ADVERT.indd 1 22/07/2015 16:48 Advert_SCA Awards_August 2015__420x297mm+bleed DPS_Perfect Bind_Art:-) 06/08/2015 09:58 Page 1

Celebrate the best in adult social care with the 2015 Surrey Care Awards There’s still time to nominate your organisation and your staff for one of this year’s prestigious Surrey Care Awards 2015 Categories Surrey Care Awards. G Beyond the Call of Duty of the Year G Most Innovative Activity Programme - Care Home involving Service Users of the Year (Individual or Team Award) The Surrey Care Awards offer a wonderful G Beyond the Call of Duty of the Year opportunity to motivate your workforce - Care at Home G Innovation in Dementia Care Team of the Year (Company or Team Award) and recognise excellence within your G Unsung Hero of the Year company. Share your success with staff G Care Team of the Year (Team Award) G Outstanding Contribution to Social Care and other colleagues in the county’s G Provider of the Year (Company Award) G Manager of the Year - Care Home adult care sector at our gala Awards G Involving Friends, Family and Community G Manager of the Year - Care at Home presentation ceremony at Epsom Downs (Company, Team or Individual Award) G Racecourse on Friday 20 November. Care Newcomer of the Year - Care Home Please visit www.surreycare.org.uk for full category details. ow G Care Newcomer of the Year - Care at Home ns n With superb guest presenters including the BBC's atio er! min tob G Frontline Leader of the Year no Oc Nicholas Owen, music, dinner and dancing, we for to 9 line ed G Ancillary Worker or Team of the Year ad end promise it will be a night to remember! De ext

To nominate your team or your company just download the nomination forms from the Surrey Care website. Don’t miss out! www.surreycare.org.uk Tickets for our gala awards dinner and dance on Friday 20 November at Epsom Downs Racecourse are now selling fast so book now to avoid disappointment. Spotlight on Sponsors Download the booking form from our website or email [email protected] A big thank you to those organisations who have already Keep up to date with the Awards and all the news from the Surrey adult care sector. agreed to sponsor this year’s Surrey Care Awards. Follow us at www.twitter.com/surreycare

Sponsorship opportunities are still available so call Rosie Hatton on 01372 825119. Advert_SCA Awards_August 2015__420x297mm+bleed DPS_Perfect Bind_Art:-) 06/08/2015 09:58 Page 1

Sponsorship opportunities are still available so call Rosie Hatton on 01372 825119. Dementia care

Dementia services in Surrey

Surrey County Council and the area’s six clinical The six clinical commissioning commissioning groups are meeting the growing groups in Surrey have been working challenge of dementia. The Older People’s Mental Health hard to address local issues that and Dementia Strategy (2010-2015) has been reviewed include working with care homes, for successes and ongoing areas of work. Local joint establishing clear pathways to dementia strategies will now be developed in each CCG memory services, a commitment area. A common toolkit has been developed, which local to raising the diagnosis rate and areas can draw on when developing their joint strategy. implementing crisis services that As the population ages the incidences of dementia reduce hospital admissions. grow accordingly. We have invested £1.6 million in The Dementia Friendly Surrey community programme psychiatric liaison services and crisis services in our five has been a major success across the county, raising acute hospitals and connected this with reablement awareness of, and challenging some myths about, services that support people to return to their own dementia. The public awareness programme among homes with the appropriate levels of support. We residents has been supported by a series of meetings and have consolidated our day care programmes with the briefings with local groups and the community to raise Alzheimer’s Society and, in Spelthorne, we have increased awareness and support the increased rate of diagnosis. the capacity from 100 to 125 places a week through our Over 150 Dementia Champions were recruited and work with a local voluntary sector organisation called supported to become part of a local alliance that helps Cameo. By October 2015 new community opportunities people with dementia to live at home for as long as they for people with dementia should enable a wide range of choose. Our last training programme ran throughout servicesSouthlands and (surrey choice ed vers)_Layout for local Surrey 1 11/08/2011 residents. 08:53 Page 1 2014, training organisations and businesses on dementia awareness. The Dementia Friendly Towns work started in Southlands summer 2015 and will run for two years. Education and awareness raising will continue throughout this time. The 7 Linkfield Lane, Southlands, Redhill, Surrey RH1 1JF criteria for becoming a Dementia Friendly town are: Tel: 01737 769146 • local organisations and businesses attending dementia Email: [email protected] awareness training; Web: www.southlandsresthome.co.uk • creating places of safety in the town which would be Southlands caters for individuals from the age of 60 years identified by a ‘kite mark’ and be accessible for people old who suffer from mental health problems and dementia. with dementia and their care workers; We provide 24hrs care and have an excellent activities • delivering a public awareness campaign to the citizens programme that is tailored to each individual’s needs so of the town; that they benefit from the optimum therapeutic value of the • examining the physical layout of the town to see if it is a service we provide. Dementia Friendly environment; and Kathryn’s House 43-49 Farnham Road, Guildford Surrey, GU2 4JN Tel: 01483 560070 Fax: 01483 560054 Email: [email protected] • Family run care home for the elderly Kathryn’s House Residential Care Home provides care with and people with Dementia compassion in a safe and homely environment. The home caters • Respite/emergency admissions Tel: 01730 892 081 • Daily activities for older people, including those with dementia and mental health • Outings in homes transport needs. Situated within easy walking distance of Guildford town www.rotherbank.com • Secure home and garden centre, bus and rail links. The home has been recently extended Rotherbank Farm Lane, • Agency staff never used and refurbished to include ensuite facilities and a secure decked Liss Forest GU33 7BJ • Cinnamon Trust Pet Friendly Care garden area at the rear. Home of the Year Finalist Quality Care For The Elderly | Dementia | Long Term | Respite Care In Family Run Home

50 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Dementia services in Surrey continued

• promoting citizen support systems, where neighbours They can also provide opportunities to test telecare are engaged in supporting people with dementia who equipment to help keep people safe in their homes (see live in their street. page 12 for more information on telecare). Information on local dementia services can be obtained Surrey County Council’s approach to supporting through Wellbeing Centres (see page 66). These centres people with dementia and their carers is a ‘whole systems’ offer a professional presence in the form of dementia approach, with local clinical leadership driving the design navigators and in some venues, peer support groups. of local services.

Alzheimer’s Society Surrey

The area office of the Alzheimer’s Society works to raise Epsom Office (Mid Surrey and Dorking) awareness of the needs of people with dementia and The Meadows Day Hospital, West Park, Horton Lane, those who care for them, providing management and Epsom KT19 8PB support for the network of branches across the South Tel: 01372 729988 East. Haslemere Office (Haslemere and Waverley) Alzheimer’s Society National Marjorie Gray Hall, Grayswood Road, Dementia Helpline Haslemere GU27 2BW Tel: 0300 222 1122 Tel: 01428 642055

South East Area Office (UK) Staines Office (Spelthorne and West Elmbridge) Barclays House, 51 Bishopric, Horsham, Community Link, Knowle Green, Staines, West Sussex RH12 1QJ Middlesex TW18 1XA Tel: 01403 276649 Tel: 01784 444214

Bletchingley Office (East Surrey) West Surrey Information and Dementia Support The Byre, Pendell Road, Brockhurst, Brox Road, Bletchingley RH1 4QH Ottershaw KT16 0HQ Tel: 01883 740010 Tel: 01932 565234

Croydon Office Woking Office (Woking Borough Council area) Morland Lodge, 4 Morland Road, The Bradbury Centre, Lavender Road, Croydon CR0 6NA Woking GU22 8BJ Tel: 0208 662 5955 Tel: 01483 753651

Residential dementia care

If the time comes when remaining at home is no longer the community? Is there plenty of natural light? Is moving possible, the benefits of residential care need considering. around helped by easily understood signage? How is Questions to ask of any home registered for someone technology employed to help alleviate falls and promote with dementia would include: who is the manager? independence? Is there an odour? Do the residents Consider how approachable or knowledgeable he or she look well cared for and happy? What interaction is there is. How does the home measure and evidence quality of between staff and residents? care? What training programmes do staff participate in? Further questions to consider can be found in the Does the home offer a person-centred approach to its residential dementia care checklist on page 53. care planning? How is care planned and can the home Differentiating one home from another can be difficult demonstrate that this is done in partnership with the but the quality and quantity of staff training is especially individual and, if appropriate, his or her family? What is important, along with the turnover of staff, as continuity the ratio of care workers to service users? How and when of relationships in this type of home is critical. Visit the is this reviewed? Is the routine of the home designed with home without an appointment and judge how you are the needs of its clients in mind? What links are there with greeted.

Visit www.carechoices.co.uk for further assistance with your search for care 51 Rodwell House Nursing Suites Specialised care for younger people with physical disabilities Relationship Centred Care™

• Younger People 25-65 • Day care available • Care for individuals with complex needs • Active social programme • Individually tailored care plans • Long and short term care

Family owned by Ernie and Dr Karen Graham (a practising GP) Full details are available from the manager Tel 01932 853371 • Email [email protected] • www.rodwellhouse.co.uk Rodwell House, Row Town, Addlestone, Surrey KT15 1HH

Enjoy a life rich in experiences in a Care Home with a vibrant sense of community

Silvermere, our flagship care home, brings to the Cobham and Weybridge districts a home of unrivalled luxury, overlooking Silvermere Lake and the adjoining Silvermere Golf Club.

The home has been developed by award winning Avery Healthcare, a care provider with a portfolio of established residential care homes across the UK.

This vibrant home, set amongst pleasant woodland, offers the finest retirement living and hotel style luxury. Call Vivien Grieve if you would like to know more.

To find out more about life at Silvermere call 01932 576650 or email [email protected]

See what home life is like at facebook.com/SilvermereCareHome

52 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Residential dementia care continued

It is worth checking the culture of the home on its understanding what triggers challenging behaviour and general use of medication, particularly with the use of responding in a supportive and compassionate way. antipsychotics. While prescribed medication is useful, It would also be helpful to check whether the home it should not be used to control behaviour. The home conducts annual reviews of medication usage with their should be person-centred in its approach to individuals, local GP practices.

Things to look for in care homes specialising in dementia. Please use in conjunction with the care homes checklist on page 47.

Residents 3 Do staff compile life story books including The best indication of a good home is that the residents photographs, mementos? appear happy and responsive. Staff 3 How do staff support a resident who may be It is important to note whether staff seem friendly distressed or anxious? and caring towards residents and whether they treat 3 Is the home clean and odour free? residents with respect. 3 Is there evidence that residents have their personal 3 Do they have any training and experience in care needs met? For example, are residents’ nails well dementia care? cared for and manicured? 3 Is there evidence that staff actively engage with Access people with dementia? If the person with dementia needs or is likely to need 3 How do staff support residents to make the most of equipment or adaptations you may want to check: their abilities? 3 There is adequate signage, colour and other cues for 3 Will the person with dementia have a member of staff different parts of the home such as their own room, particularly responsible for their care? dining room and bathroom. 3 Is there a member of staff you can talk to about your 3 How does the home ensure the safety of the own concerns about the person with dementia and residents without restricting their freedom? are staff well-informed about dementia and related 3 Does the home have a Personal Emergency conditions such as depression in older people? Evacuation Plan (PEEP) for each resident and how Manager/head of home is this kept updated? A manager who is caring as well as efficient can make all Bedrooms the difference to a home. You may want to find out whether the person with 3 Does the manager have a knowledge of dementia dementia can have a single room and whether: and can they deal with difficulties that may arise in an 3 Residents are encouraged to bring in some of their understanding way? own furniture and possessions to increase familiarity. 3 How does the manager create an environment where the lives of people with dementia are enhanced? Activities 3 How are residents encouraged to play as active a part Residents should be stimulated without feeling stressed. as possible in their own care and support? 3 Is there a lively and well-run activities programme? 3 How does the home keep individual care plans 3 Are residents supported to go on outings updated and how will the resident and their family with staff? be involved in this? 3 Are reminiscence activities available? 3 Is there a full assessment at home before a resident is 3 Are residents able to compile memory boxes? admitted?

Visit www.carechoices.co.uk for further assistance with your search for care 53 Other specialist services

Support for people with disabilities

Surrey Choices is all about helping you and your family to find the best support, care, activities and services for your Surrey Choices needs. The company’s flexibility means it changes to suit Nexus House, Green Street, Sunbury-on-Thames, you – not the other way round – so whatever you do at Middlesex TW16 6QB Surrey Choices will be right for your situation, your needs Tel: 01483 806806 Email: [email protected] and your ambitions. Text: 07869 020130 Web: www.surreychoices.com Easy Info: www.easyinfoforus.org.uk/latc Services include: • EmployAbility; Other specialist services include FirstPoint: Hard of Hearing, Deaf and Interpreting Services and Sight for Surrey. • Shared Lives Service; FirstPoint: Hard of Hearing, Deaf and Interpreting • Banstead Short Breaks; and Services’ Team offers information and advice, assessment of • The Personalisation Team (assessments, co-ordination need and a range of equipment to support people to live and support planning). independently in their own home. The team has first-hand experience of hearing loss and understanding its impact. Surrey Choices offers day and community support for people with learning disabilities, physical disabilities, and FirstPoint CiC older people, including: Fairmount House, Bull Hill, Leatherhead, Surrey KT22 7AH • a café; Tel/Minicom: 01372 376558 SMS: 07860 026269 Email: [email protected] • hot meals;

• tea and memories; Sight for Surrey caters for visually impaired people within • evening clubs; Surrey. It offers support and advice as well as classes in • gym/exercise equipment; Braille, magnifiers and other reading equipment. It can also help organise grants/loans. • a large range of sporting activities; • a hydrotherapy pool; Sight for Surrey • arts and crafts; Rentwood, School Lane, Fetcham, Leatherhead KT22 9JX • sensory rooms; and Tel: 01372 377701 Minicom: 01372 361517 SMS text: 07500 926834 • massage, chiropody and foot care. Email: [email protected] Leading the provision of creative, innovative services that Web: www.sightforsurrey.org.uk promote dignity, growth and personal choice.

Mental health services

If you have concerns about your mental health or require plan will be established to meet these needs using a help for someone in your family you should contact your supported self-assessment approach. For your social care GP in the first instance, who will advise on the best way to needs, you will be supported to choose how best to meet address the issue. This may be dealt with by the primary care these needs and improve your recovery. The majority services or you may be referred to your local Community of services are aimed at supporting people in their own Mental Health Recovery Service (CMHRS) which provides a homes but if the assessment deems that supported living is range of secondary mental health services. required, you will be helped to identify a resource that will The local team will determine your eligibility for services meet your assessed needs. and carry out a comprehensive assessment of your needs. For further information visit www.surreycc.gov.uk/ You will be given a statement of your needs and a support adultsocialcare

54 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Community Mental Health Recovery Services contacts

Elmbridge and Cobham Reigate and Banstead Waverley Joseph Palmer Centre, Shaws Corner, Blackborough Road, Covering Cranleigh, Farnham, 319a Walton Road, Reigate RH2 7DG Godalming and Haslemere clinics West Molesey Tel: 01737 272301 Berkeley House, KT8 2QG Runnymede 11-13 Ockford Road, Godalming GU7 Tel: 0208 873 4300 Lake House, St Peter’s Hospital Site, 1QU Epsom and Ewell Guildford Road, Chertsey KT16 0QA Tel: 01483 528100 Farmside, Horton Lane, Tel: 01932 723392 Woking Epsom KT19 8PB Spelthorne Bridgewell House, Tel: 01372 204000 The Portacabin, Burges Way, Knowle 29 Claremont Avenue, Guildford Green, Staines TW18 1YA Woking GU22 7SF Horizon Centre, Tel: 01932 794848 Tel: 01483 756318 Farnham Road Hospital, Surrey Heath Hampshire Guildford GU2 7LX The Ridgewood Centre, Old Bisley Conifers, Sorrel Close, Farnborough, Tel: 01483 443551 Road, Frimley GU16 9QE Hampshire GU14 9XW Mole Valley Tel: 01276 605522 Tel: 01252 802555 Clarendon House, Tandridge Hollies 28 West Street, Langley House, Church Lane, Aldershot Centre for Health, Hospital Dorking RH4 1QJ Oxted RH8 9LH Hill, Aldershot, Hampshire GU11 1AY Tel: 01306 502400 Tel: 01883 385481 Tel: 01252 335566

End of life care

End of life care is ‘care that helps all those with advanced, Our aim is to work in partnership to commission end of progressive, incurable illness (malignant and non- life care pathways that offer choice, consist of high-quality malignant alike) to live as well as possible until they die. It services, embed best practice and support both patients enables the supportive and palliative care needs of both and care workers, taking account of their physical, patient and family to be identified and met throughout psychological, spiritual, cultural and social needs during the last phase of life and into bereavement. It includes the end of life and into bereavement. management of pain and other symptoms and provision Our commitment to joint commissioning, focusing of psychological, social, spiritual and practical support.’ firmly on individual needs, ensuring we work in an Due to the ageing population, the number of deaths integrated way with CCGs, service providers and other per year in England and Wales is expected to rise by 17% partners, and our promoting of friends, family and between 2012 and 2030 (Gomes & Higginson 2008). We community, helps ensure we deliver consistent and high- know that nationally 70% of people would prefer to die at quality care for people, including those approaching the home, yet 51% still die in hospital. end of life.

Useful websites

Dying Matters life and their carers. Set up by the National Council for Palliative Care (NCPC), www.nhs.uk/planners/end-of-life-care/pages/end-of- the coalition aims to promote awareness of dying, death life-care.aspx and bereavement. The website has a comprehensive Marie Curie Cancer Care support section. Provides free nursing care to cancer patients and those www.dyingmatters.org with other terminal illnesses in their own homes. NHS Choices www.mariecurie.org.uk Provides information and advice for people at the end of

Visit www.carechoices.co.uk for further assistance with your search for care 55 Paying for residential care Many people who currently choose to go into a care home homes with nursing begin on page 69. You need to choose could continue to live at home with the right level of a home you can continue to afford. Some people choose support. Anyone who is thinking about moving to a care an expensive home and then use up all their savings. They home can ask us to carry out an assessment of their needs. may then have to move to a different care home. This includes people who may have sufficient money to pay If you have capital or savings of more than £23,250 you for their own care. will have to pay in full for any care services you require. If We can provide advice and information on many services you have assets of less than £14,250, your contribution will including equipment and adaptations, telecare and alarm be assessed only on your income and we meet the shortfall, systems, respite breaks etc. to help you stay in your own subject to local funding limits. Between these two figures, a home for as long as possible. sliding scale operates whereby you must pay £1 per week If your needs assessment shows that a care home is the for each £250 you have above the lower figure. Assuming best option, we can give you information about the range you will be needing care, you may be entitled to some of of homes available to help you decide which care home will the following financial assistance and support, subject to an suit your needs. Comprehensive lists of care homes/care assessment of need.

What will you have to pay for your care?

The value of your home is included when assessing capital unless your partner or, a relative who is over 60 or incapacitated, or a child under 16 who you or a former partner maintain still lives there. If, apart from your property, your savings are less than £23,250, and your income is not enough to meet your care home fees, we can help with your care costs for the first twelve weeks. After this time, you will be required to pay the full cost of your care. You will need to have arranged how you will pay the full amount by the end of the twelve weeks, or you may be able to get a deferred payment agreement, see page 57.

How much? To work out how much we will pay, you must ask for an assessment. This will define your care needs and how they will be best met and your financial situation. The homes £112.00 (see page 57 for more information); you consider must be able to meet these needs. • your assessment will be made up of two elements, a Your choice of care home will usually be limited to care part and a financial one; and those that accept the local authority’s funding level. More expensive homes will expect you to arrange a third party • if you are required to pay the full cost of your care, a to ‘top-up’ the difference. You are not allowed to do this nursing home will generally be more expensive than a yourself if your capital is below £23,250. care home offering personal care only.

Whatever your circumstances... Consider claiming: Remember: • Income support • if your partner still lives at home, they will not be means- • Pension Credit tested; Definitely claim: • if you have a private pension, only half will be Attendance Allowance, worth either £55.10 or £82.30 considered when you are assessed, providing you are per week depending on your care needs, though you paying half to your partner; will lose this after 28 days if you receive financial help • if you are moving into a nursing home you may be from the council. See page 57 for more information on eligible for the NHS Funded Nursing Care – currently Attendance Allowance.

56 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Seeking financial advice

Adult Social Care encourages everybody to seek unbiased, NHS Funded Nursing Care expert advice from independent financial advisers (IFAs) Whether you are a temporary or permanent resident, if to help you work out how to pay for long-term care. you live in a care home that provides nursing care you IFAs are regulated by the Financial Conduct Authority may be entitled to a non-means-tested NHS Funded (FCA) and must follow a code of conduct and ethics Nursing Care (currently £112.00 per week for the standard and take shared responsibility for the suitability of any rate) towards the cost of your nursing care. This is paid product they recommend. Unlike advisers who are tied directly to the home. to particular providers, IFAs can offer advice on products NHS Continuing Healthcare from across the whole market. As explained on page 24, you can receive continuing It is recommended that you seek advice from IFAs healthcare services in any setting, if your needs who are accredited by the Society of Later Life Advisers demonstrate a primary health need. The NHS will pay (SOLLA), which provides financial products and services if you need healthcare from a community nurse or a to the later life market with specialist knowledge of therapist, as well as personal care to help you at home, the sector. A list of these IFAs can be found at www. like having a bath or dressing. societyoflaterlifeadvisers.co.uk/find-an-adviser or you If you live in a care home with nursing (traditionally can call 0845 303 2909. called a nursing home), you may qualify for the full Alternatively, for free advice on paying for cost of your care home fees, including board and care, planning and debt advice go to www. accommodation, under the National Framework for NHS moneyadviceservice.org.uk or call the Money Advice Continuing Healthcare. If you live in a residential home Service on 0300 500 5000. and need help from a registered nurse, the nursing part of your care will be free, covered by the NHS. Please contact us for information on our contribution Running out of money to care fees, phone the Adult Social Care Team on If your capital is likely to reduce to £23,250, you must let 0300 200 1005. us know well in advance as we may step in to help with your care fees. We must conduct an assessment of your Some of the figures mentioned here may change over the situation and you may be eligible for financial assistance. life of this directory. If the home you have chosen charges more than the contribution offered by us and we are paying for your Deferred payment agreements care, you must find someone to help pay the difference If you are eligible for the scheme, after the twelve-week – a ‘top-up’ payment. Whoever does this, whether family property disregard period, any financial help from us or a benevolent charity, they should realise that they may will be charged against the value of your home and have to pay this for some time. Alternatively, you would recovered once your house has been sold. You will have have to find a cheaper home. to pay set-up and annual costs as part of the scheme Understanding your rights before arranging care and pay interest on any amounts deferred. There may be is essential. There are a number of financial products a limit on how much we will pay and it may affect your and specialist companies who may be able to help. It is entitlement to pension credit if your property is not seen important to seek advice before committing yourself. to be on the market and becomes treated as capital by the Department of Work and Pensions (DWP).

Attendance Allowance This is a non-means tested, non-taxable benefit from the DWP paid at the lower rate of £55.10 per week for those needing care by day or night, and at the higher rate of £82.30 per week for those needing care both during the day and night. If you are paying for your own care in full you can continue to receive the Attendance Allowance, but if you receive financial help from us the Attendance Allowance is not payable after 28 days.

Visit www.carechoices.co.uk for further assistance with your search for care 57 getWIS£

Are you receiving benefits, not sure if you should be, or volunteers who understand your circumstances and will having difficulty since the benefit rules and regulations assist you by meeting you at home, at one of The Surrey were changed in 2012? We suggest you contact getWIS£, Hubs or in a venue of your choice. which will, at no cost, provide you with a benefit check, make claims on your behalf and help you every step of Contact getWIS£ on 0300 030 9432 or SMS on the way to ensure that you are receiving what you are 07561 392818, or, if you are able to make a self- entitled to. referral or wish to refer someone else, email This service is led by Surrey Disabled People’s [email protected] or visit Partnership in conjunction with a number of other www.getwisesurrey.org.uk voluntary organisations who have well trained staff and Essential information Inspection and registration of care services

The Care Quality Commission (CQC) registers, inspects, needs and Well-led? reviews and rates all adult social care and healthcare The CQC will rate services in terms of whether a services in the public, private and voluntary sectors service is Outstanding, Good, Requires improvement or against fundamental standards. This includes care homes, is Inadequate. There will be a rating for each of the five care homes with nursing, home care agencies and NHS questions as well as an overall rating. Each service’s report services, amongst others. can be seen on the CQC website at www.cqc.org.uk The fundamental standards are set by government within the Health and Social Care Act 2008 (Regulated For any enquiries or to register a concern or a Activities) Regulations 2014. They came into force in April complaint, contact the CQC by telephone on 2015 when they replaced the previous essential standards 03000 616161 or email [email protected] of quality and safety. Inspections by the CQC will look at these standards in The Care Quality Commission, Citygate, Gallowgate, terms of answering five key questions about the service: Newcastle upon Tyne NE1 4PA is a service Safe, Effective, Caring, Responsive to people’s WHAT ARE THE CARE OPTIONS? WHATHOW WILL ARE ITHE KNOW CARE WHICH OPTIONS? TO CHOOSE? HOWWHAT WILL IF MUM I KNOW DOESN’T WHICH AGREE? TO CHOOSE? WHAT IF MUM DOESN’T AGREE? VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK

CALL CARE SELECT FOR MORE INFORMATION: 0800CALL CARE 389 SELECT 2077 FOR MORE INFORMATION: 0800 389 2077 58 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Safeguarding adults at risk

Living a life that is free from harm and abuse is a fundamental right of every person. All of us need to act as good neighbours and citizens in looking out for one another and seeking to prevent the isolation that can lead to abusive situations and put adults at risk of harm. That is one of the fundamental principles of communities that are fair, compassionate and caring.

An adult at risk is defined in the Care Act as: • a person aged 18 years or over, who has needs for Who might be causing the harm? care and support (whether or not the local authority is The person who is responsible for the harm is often well meeting any of those needs); known to the person being harmed and could be: and • a carer; • is experiencing abuse, or at risk of abuse and neglect; • a volunteer; and • a health worker, social care or other worker; • as a result of those care and support needs is unable to • a relative, friend or neighbour; protect themselves from either the risk or experience of abuse or neglect. • another resident or service user; • an occasional visitor or someone who is providing a An adult at risk may therefore be a person who: service; or • is elderly and frail due to ill health, physical disability or • someone who deliberately exploits adults at risk who cognitive impairment; are vulnerable people. • has a learning disability; Surrey County Council’s Adult Social Care works with • has a physical disability and/or a sensory impairment; partner agencies in Surrey to safeguard vulnerable adults • has mental health needs, including dementia or a against abuse and to raise awareness throughout the personality disorder; community to help prevent further abuse. • has a long-term illness/condition; • misuses substances or alcohol; or What to do if you suspect abuse • is a carer, such as a family member/friend, who provides If you suspect abuse either in the community or in a personal assistance and care to adults and is subject to care home or care home with nursing: harm. In an emergency dial 999. Otherwise, contact the The Oxford English Dictionary defines harm as ‘damage or Surrey County Council Adult Social Care helpline injury that is caused by a person or an event’. Harm may (8.00am to 6.00pm) consist of single act or repeated acts. It may be physical, Tel: 0300 200 1005 verbal or psychological, it may be an act of neglect or Text: 07527 182861 omission to act, or it may occur where an adult at risk is Emergency Duty Team (out of hours service): persuaded to enter into a financial or sexual transaction to 01483 517898 which he or she has not consented, or cannot consent. If you have concerns about the standards or Harm towards adults at risk can occur in any setting or application of regulations in a care home you should any situation and can be a complex area of work. Harm contact: may occur in domestic, institutional and public settings. The Care Quality Commission The harming of adults at risk occurs in all cultures, all Citygate, religions and all levels of society. Gallowgate, Forms of harm could be physical, sexual, psychological, Newcastle upon Tyne NE1 4PA emotional or financial. It could also cover the issues of Tel: 03000 616161 neglect and institutional abuse – where the harm affects Email: [email protected] more than one person within an organisation and is not Web: www.cqc.org.uk addressed by the service’s management.

Visit www.carechoices.co.uk for further assistance with your search for care 59 Comments, compliments or complaints

All care providers need to know how well they are doing. contact the registered owners of the service. They have a Your feedback is very important to them. They want to duty to respond to your complaints. know whether their services meet your needs and are If Surrey County Council has arranged, funded or delivered effectively. They welcome your comments, contributed to the funding of your care, you can also compliments and complaints so that they can serve you complain to the Adult Social Care Directorate. To do so, better. contact: If you are concerned about the care that you, a friend or a relative is receiving, you may want to talk first to the Adult Social Care Customer Relations Team service’s manager. The problem may be resolved quite Surrey County Council, Millmead House, Millmead, easily once the manager is aware of it. Guildford, Surrey GU2 4BB You should feel able to complain about any aspect of Tel: 01483 518300 your care, whether it’s provided in your own home or in a Email: [email protected] care home. You may want to complain about the way you Or complete an online feedback form at www. are treated by a staff member or the quality of the food surreycc.gov.uk/contact-us/feedback-form you are served. Sometimes you may just want to make comments and suggestions about how things are done. You can also request a form from the Adult Social Care Making a complaint should be easy to do. Care services helpline by phoning 0300 200 1005 and then post it to must have an easy-to-use complaints procedure that they the team that provides you with a service. can share with you. If your adult social care services are provided by a If you do not wish to contact the manager, or talking private company, you can contact the Local Government to the manager may not resolve your concerns, you can Ombudsman, who will be able to give you advice on making a complaint.

Local Government Ombudsman PO Box 4771, Coventry CV4 0EH Tel: 0300 061 0614 Email: [email protected] Web: www.lgo.org.uk

Out of county care

You may wish to choose a care home outside of Surrey, for located would normally contribute. example to be closer to family or friends. If you will be fully funding the cost of the care yourself, If you are eligible for funding from us towards the cost of you have the freedom to choose whichever home you wish. your care home place, we will contract with the care home However, you may still wish to seek further advice about you choose. We must be satisfied that the care home is which home to choose – details of organisations that can suitable for your assessed needs, so it is important to seek offer advice are listed on pages 63 to 67. If, at some point in our advice before making a final decision. Subject to this the future you become eligible for state funding, you will we will normally contribute an amount equivalent to the need to contact the local authority in which your care home amount which the local authority in which the care home is is located, as you will no longer be a resident of Surrey.

Monitoring ethnicity, religion and belief

When we arrange services on your behalf, we like to take asked about your ethnicity, religion or belief and this further background details in order to ensure that we will be recorded on your file. We need to ask everyone are providing our services equally and fairly to protect all who enquires about or uses social services about their sectors of our community. background to help with service planning and service If you use Adult Social Care services you will be provision for all communities in Surrey.

60 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Further help

How solicitors can help

A solicitor can give you impartial advice about wills, making gifts, estate planning and Powers of Attorney. Some can also offer guidance on immediate and long- term care plans, ensuring (if applicable) the NHS has made the correct contribution to your fees. Lasting Powers of Attorney (LPAs) allow you to appoint someone you trust to make decisions about your personal welfare, including healthcare and consent to medical treatment, and/or your property and financial affairs. A LPA is only valid once registered with the Office of the Public Guardian. It allows for a person of your choice to make decisions on your behalf at a time when you may be unable to. The Court of Protection can issue Orders directing the management of a person’s property and financial affairs if they are incapable of managing their own affairs should they not have a LPA. The Court procedure is presently very slow and the fees are quite expensive so preparing a LPA is always advisable, providing you have somebody sufficiently trustworthy to appoint as your particularly on any future liability for care costs or tax attorney. liability. An ‘advance directive’ allows you to communicate If you don’t have your own solicitor, ask family or your wishes in respect of future medical treatment but friends for their recommendations. Contact several it is not legally binding. You may instead wish to make firms, explain your situation and ask for an estimate of a living will, properly known as an ‘advance decision’ cost and an idea of timescales involved. Many firms setting out treatment that you do not want to receive in will make home visits if necessary and will adapt their specified circumstances, which would legally have to be communications to meet your needs. It’s important to followed, even if you die as a result. find a solicitor who specialises in this area of the law. The Any proposed gift out of your estate needs careful Citizens Advice Bureau offers an advice service and will consideration of the benefits, risks and implications, be able to recommend solicitors in your area.

Surrey Care Association Ltd

Supporting social care providers in Surrey Council, is now fully independent and is proactive on Surrey Care Association (SCA) provides support and behalf of its members. information to all providers of adult social care services Chairman Richard Williams, owner of a domiciliary in Surrey, including residential and nursing care homes, care agency, said: ‘With changes taking place in the care learning disability providers, domiciliary care agencies, industry and in regulation, representative bodies have supported living and housing providers. Elected Board never been more important. We hold two conferences, Directors provide a network for providers to work together produce a regular newsletter, a weekly news bulletin, and act as an important communication and information monthly sector news, a detailed monthly CQC report link for providers of services in the county of Surrey and and have regular network meetings for our providers. neighbouring areas. Our website www.surreycare.org.uk provides up-to- SCA is a not-for-profit limited company established in date information. Our move to a subscriber organisation September 2005. In May 2014 it launched as a subscriber has allowed us to strengthen our influencing and organisation offering enhanced services to subscribers. representational role and our services have been SCA no longer receives grant funding from Surrey County developed to respond to our subscriber needs.’

Visit www.carechoices.co.uk for further assistance with your search for care 61 Surrey Care Association Ltd continued

Our evolving role with clinical commissioning groups across Surrey provides further opportunities for providers to work with health colleagues. We continue to work closely with Surrey County Council. Our second website www.surreycare.co.uk complements the information in this Care Choices directory for those looking for care services and provides a useful resource for providers to advertise jobs and to find local suppliers. SCA also host an annual Awards Ceremony to celebrate achievements of care services, at team and individual level, recognising the outstanding work of people working in Enquiries can be made to: social care; to nominate or for more information please Erica Lockhart email [email protected] Chief Executive Erica Lockhart, Chief Executive of SCA Ltd said: ‘We Surrey Care Association Ltd, encourage all our Surrey providers and those providers Leatherhead Enterprise Centre, on our borders to join as a subscriber and then to get Randalls Way, Leatherhead, Surrey KT22 7RY involved in our network meetings and keep abreast of Tel: 01372 825116 • Email: [email protected] developments via our newsletter and website. Web: www.surreycare.org.uk and We provide a joined-up service to access help and www.surreycare.co.uk information for all our subscribers.’

Advocates can help

Advocacy services help people to say what they want, Capacity Advocates. secure their rights, represent their interests and obtain For further information on the range of advocacy services they need. services available in Surrey, contact the lead provider for Advocates and advocacy schemes work in partnership advocacy services. with the people they support and take their side. The advocate acts on the instruction of the person concerned who must therefore have the mental capacity to instruct. Surrey Disabled People’s Partnership It is a free service to all people living in Surrey from the Tel/Text: 0300 030 7333 (local rate call) age of 16. Email: [email protected] There are also specific advocacy services: Independent Web: www.sdpp.org.uk Mental Health Advocates and Independent Mental

Tell Us Once

Losing a loved one is hard enough without the stress of The contact number to book your death registration paperwork and telephone calls to make. Tell Us Once is a appointment is 0300 200 1002, and lines are open service to make it easier for families to notify government 8.00am to 6.00pm Monday to Friday. authorities about the changes in their circumstances. When you make an appointment to register a death in Surrey, the new service will be offered to you by the More information can be found on the Surrey Surrey registration service at your death registration County Council website at www.surreycc.gov.uk/ appointment, and it will mean that you can just tell us people-and-community/birth-death-marriage- once and we will notify the organisations that participate and-civil-partnerships/death/tell-us-once in the service.

62 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Useful contacts

Useful local contacts

Action for Carers Surrey deafPlus Raising awareness of carers’ needs across Surrey. Tel: 0207 790 6147 Tel: 01483 302748 Email: [email protected] Email: [email protected] Web: www.deafplus.org Web: www.actionforcarers.org.uk Financial Conduct Authority (FCA) Action Surrey Independent financial regulator for businesses in the UK. Help to reduce your energy bills. Consumer Helpline: 0800 111 6768 or 0300 500 8082 Tel: 0800 783 2503 Email: [email protected] Email: [email protected] Web: www.fca.gov.uk Web: www.actionsurrey.org FirstPoint: Hard of Hearing, Deaf and Interpreting Advocacy Services Services CIC Tel: 0300 0307333 Provides expertise, advice and guidance to those who live Text: 07561 392818 with deafness or hearing loss. Email: [email protected] Fairmount House, Bull Hill, Web: www.sdpp.org.uk/services/advocacy.php Leatherhead KT22 7AH

Age UK Surrey General enquiries Offers information and practical advice to help older Tel: 01372 376558 people enjoy later life. SMS: 07860 026269 Rex House, William Road, Guildford GU1 4QZ Skype: firstpoint-connect Tel: 01483 503414 Email: [email protected] Web: www.ageuk.org.uk/surrey Interpreting enquiries For local Age UK and Age Concern offices in Surrey, visit Tel: 01372 360718 www.surreyinformationpoint.org.uk SMS: 07860 026048 Alzheimer’s Society Skype: firstpoint-connect Provides information and support to anyone affected by Email: [email protected] dementia. Web: www.firstpointcic.co.uk Tel: 0300 222 11 22 For out of office hours emergencies please contact the Web: www.alzheimers.org.uk Emergency Duty Team: 01483 517898

Local branches are listed on pages 51. GetWIS£ Tel: 0300 030 9432 Blue Badge Scheme Text: 07561 392818 Tel: 03456 009009 Email: [email protected] SMS: 07527 182861 Web: www.getwisesurrey.org.uk Minicom: 0208 541 8914 Lines open Monday to Friday 8.00am to 6.00pm Healthwatch Surrey Web: www.surreycc.gov.uk/roads-and-transport/ Gives people a voice to improve and shape services and parking/blue-badge-scheme help them get the best out of health and social care services. Citizens Advice Surrey Tel: 0303 303 0023 (local rate number) Provides free confidential advice to residents in Surrey. Text Relay: 18001 0303 303 0023 Web: www.citizensadvicesurrey.org.uk SMS Text: 07592 787533 Dementia Friendly Surrey Email: [email protected] www.dementiafriendlysurrey.org.uk Web: www.healthwatchsurrey.co.uk

Visit www.carechoices.co.uk for further assistance with your search for care 63 Useful local contacts continued

Health and Wellbeing Surrey Information for Surrey residents to promote health and wellbeing. Web: www.healthysurrey.org.uk

Surrey Fire and Rescue Service Provides free Home Fire Safety visits. Tel: 0800 085 0767

Local Pension Service Help and advice on your pension. Tel: 01737 755303 Web: www.gov.uk/browse/working/state-pension

Mental Health Crisis Helpline Surrey Choices Open 5.00pm to 9.00am Monday to Friday and 24 hours a Tel: 01483 806806 day at weekends including bank holidays. Text: 07860 026932 Tel: 0300 456 8342 Email: [email protected] SMS: 07717 989024 Web: www.surreychoices.com Web: www.sabp.nhs.uk/advice/crisis-help/index_html Easy Info: www.easyinfoforus.org.uk/latc One Stop Surrey Surrey Disability Register (SDR) Tel: 01483 503414 To register a disability in Surrey contact SDR. SMS: 07584 314281 Tel: 0300 200 1005, Monday to Friday 8.00am to 6.00pm Email: [email protected] Text: 07527 182861 Web: www.ageuk.org.uk/surrey/one-stop-surrey Email: [email protected] Patient Advice and Liaison Service (PALS) Surrey and Borders Partnership NHS Foundation Provides advice and support to help resolve any concerns Trust (Mental Health Trust) you may have about NHS services. Tel: 0300 555 5222 Tel: 01372 216203, Monday to Friday, 9:00am to 5:00pm Textphone: 0208 964 6326 Email: [email protected] Web: www.sabp.nhs.uk Web: www.sabp.nhs.uk/contact/PALS Surrey Care Association Patient Transport Service Tel: 01372 825116 Provides a non-emergency booking service and general Web: www.surreycare.co.uk enquiries around transport options available for eligible patients living in Surrey, or who are registered with a Surrey Coalition of Disabled People Surrey GP. Tel: 01483 456558 Tel: 0300 200 1067, Monday to Friday, 8.00am to 6.00pm Text: 07780 933053 not including bank holidays. Web: www.surreycoalition.org.uk

Safeguarding Adults Surrey County Council In an emergency call 999. Adult Social Care helpline – for information and For further information contact the Adult Social Care signposting. Helpline Tel: 0300 200 1005 Tel: 0300 200 1005, SMS: 07527 182861 SMS: 07527 182861 Email: [email protected] Email: [email protected] Web: www.surreycc.gov.uk Society of Later Life Advisers (SOLLA) Telephone: 0845 303 2909 Out of hours (5.00pm to 9.00am) for emergencies: Email: [email protected] Tel: 01483 517898 Web: www.societyoflaterlifeadvisers.co.uk Email: [email protected]

64 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Social care, community support and health contacts

Mental Health ‘Community Connections’ Services Walton-On-Thames KT12 2QS Five organisations provide community-based Tel: 01932 231918 opportunities and services for people with mental health SMS: 07812 101752 needs in Surrey to promote mental wellbeing. The Text Relay: 18001 01932 231918 services include self-help groups, access to training and Email: [email protected] volunteering opportunities, social and leisure activities. Web: www.wwag.org.uk

CornerHouse Surrey Disabled People’s Partnership (SDPP) 2 Courtney Road An independent organisation run and controlled by Woking GU21 5HQ disabled people. Tel: 01483 757461 51 Commercial Way SMS: 07902 426961 Woking GU21 6HN Email: [email protected] Tel: 01483 750973 Web: www.cornerhousewoking.org.uk SMS: 07561 392818 Mary Frances Trust Web: www.sdpp.org.uk 23 The Crescent Surrey Independent Living Council (SILC) Leatherhead KT22 8DY Astolat, Coniers Way Tel: 01372 375400 Burpham SMS: 07929 024722 Guildford GU4 7HL Email: [email protected] Tel: 01483 458 111 Web: www.maryfrancestrust.org.uk Text: 07919 418 099 Richmond Fellowship Email: [email protected] Redhill Web: www.surreyilc.org.uk 3rd Floor Rawlinson House Surrey Information Point 9 London Road An online directory of information, services and activities Redhill RH1 1LY to support adults in Surrey to live independently. Tel: 01737 771282 Web: www.surreyinformationpoint.org.uk SMS: 07770 890245 Email: [email protected] Surrey Minority Ethnic Forum (SMEF) Web: www.richmondfellowship.org.uk A collective of community and voluntary groups from Black, Asian and Minority Ethnic (BAME) backgrounds. Southern Addictions Advisory Service (SAdAS) Through the Forum, members can access information and The Welcome Project resources to support their work in Surrey, sharing best Tel: 01483 590150 SMS: 07909 631623 practice, voicing concerns and influencing services and Email: [email protected] policies, both locally and nationally. Web: www.welcomeprojectsurrey.co.uk Tel: 01483 566 072 Wellness With A Goal (WWAG) Email: [email protected] 4A Church Street Web: www.smef.org.uk

WHAT ARE THE CARE OPTIONS? HOW WILL I KNOW WHICH TO CHOOSE? VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK

CALL CARE SELECT FOR MORE INFORMATION: 0800 389 2077

Visit www.carechoices.co.uk for further assistance with your search for care 65 Social care, community support and health contacts continued

Surrey Telecare Redhill Tel: 01737 761614 Text: 07704 288772 For information about the telecare services available in Email: [email protected] Surrey. Staines Tel: 01784 458200 Text: 07519 861452 Web: www.surreytelecare.com Email: [email protected] The Hubs The Surrey Hubs are local centres providing information Walton Tel: 01932 220450 Text: 07704 288772 about care and support to help people stay independent. Email: [email protected] Web: www.thesurreyhubs.org.uk Woking Tel: 01483 747400 Text: 07561 392818 Addlestone Tel: 01932 846491 Text: 07522 902082 Email: [email protected] Email: [email protected] Your Sanctuary helpline Camberley Tel: 01276 63155 Text: 07584 009694 Domestic abuse support line. Email: [email protected] Tel: 01483 776822 Email: [email protected] Dorking Tel: 01306 886280 Text: 07704 288772 Web: www.yoursanctuary.org.uk Email: [email protected] Wellbeing Centres Epsom Tel: 01372 744479 Text: 07704 288772 Search Surrey Information Point for your local Wellbeing Email: thehubepsom.org.uk Centre at www.surreyinformationpoint.org.uk Godalming Tel: 01483 410390 Text: 07847 752459 Tel: 0300 200 1005 Email: [email protected] Text: 07527 182861

Useful national contacts

Association of Charity Officers Carers Trust The national umbrella body for benevolent The largest provider of comprehensive carers’ support charities who provide aid and advice to individuals services in the UK. in need. Tel: 0844 800 4361 Tel: 0207 255 4480 Email: [email protected] Email: [email protected] Web: www.carers.org Web: www.aco.uk.net Carers UK Care Choices helpline The voice of carers and the only carer-led organisation For independent, free information and help on care and working for all carers. support for adults in England. Tel: 0808 808 7777 Tel: 0800 389 2077 Email: [email protected] Web: www.carechoices.co.uk Web: www.carersuk.org

Care Quality Commission, The Independent Age National regulator of care and support services. Advice and help for older people. Citygate, National advice line: 0800 319 6789 Gallowgate Email: [email protected] Newcastle upon Tyne Web: www.independentage.org NE1 4WH Tel: 03000 616161 Elderly Accommodation Counsel Web: www.cqc.org.uk Free information and advice on housing and care services for older people. Carers Direct FirstStop advice line: 0800 377 7070 Information and advice for carers. Email: [email protected] Web: www.nhs.uk/carersdirect Web: www.housingcare.org

66 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Useful national contacts continued

Friends of the Elderly Tel: 0207 697 1520 A charity supporting older people with a range of Email: [email protected] practical needs. Web: www.ncpc.org.uk Tel: 0207 730 8263 NHS Choices Email: [email protected] The country’s biggest health and care and support Web: www.fote.org.uk website, giving information about health and social care Mencap choices. The voice of learning disability with more than 500 Web: www.nhs.uk affiliated groups. The Stroke Association Tel: 0808 808 1111 Provides a number of vital support services across the Lines are open 9:00am to 5:00pm, Monday to Friday country to help those affected by stroke, helping them Web: www.mencap.org.uk regain their lives. National Activity Providers Association (NAPA) Tel: 0303 303 3100 Promotes the importance of activities for older people. Web: www.stroke.org.uk Tel: 0207 078 9375 Voiceability Email: [email protected] Tel: 01223 555800 Web: www.napa-activities.co.uk Email: [email protected] Web: www.voiceability.org National Council for Palliative Care (NCPC) Umbrella organisation for palliative care. Leads the Dying United Kingdom Homecare Association Ltd (UKHCA) Matters coalition which raises public awareness of talking The professional association of homecare providers from openly about end of life. the independent, voluntary, not-for-profit and statutory The Fitzpatrick Building, sectors. 188-194 York Way, Helpline: 0208 661 8188 London N7 9AS Web: www.ukhca.co.uk

deeloped y the plisher of this Directory With so many providers to choose from, where do you start? carechoicesco can help.

• search care providers quickly and easily • extra information, photos and direct • search by postcode/town and care type website links for hundreds of providers • Information on standards of care • request a brochure • links to the latest inspection reports • checklists to take with you when you visit Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.

Visit www.carechoices.co.uk for further assistance with your search for care 67 Kettlewell Hill, Chobham Road, KETTLEWELL HOUSE Woking, Surrey GU21 4HX Tel: 01483 221900 Nursing Home & Care Suites Email: [email protected] Relationship Centred Care ™

At Kettlewell House, we aim to provide a warm and friendly home for life for people with dementia, where relationships are at the heart of everything we do.

Family owned by Ernie and Dr Karen Graham (a practising GP)

• Care Suites with Lounge Area and Kitchenette • Activities Programme These are much more spacious than nursing home As part of our Relationship Centred Care ethos, we bedrooms and are specially designed so that work with residents and their families to document friends and families can socialise with the residents their life stories. This forms the base for a tailored in comfort and privacy. programme of activities and stimulation.

• Staffing • Specialist Equipment All staff are direct employees, thus ensuring continuity Alternating pressure mattresses, profiling beds, of care and facilitating a “family” atmosphere, and disabled baths, manual handling aids, etc. have specialist dementia care training.

Please visit our website or contact us to obtain a brochure and arrange a visit.

Website: www.kettlewellhouse.co.uk

St Augustines_1/10Pho n 08/07/2015e: 0148 3 11:39 221 Page900 1 Fax: 01483 221940 Email: [email protected] St Augustine’s Home Residential Care Home run by the Sisters Hospitallers of the Sacred Heart of Jesus • 52 single rooms, fully furnished, of which 10 have en suite facilities • Central heating • Call system • Visiting chiropodist & hairdresser • Activities, keep fit & craft • Large beautiful gardens • Lifts Full freedom of worship is encouraged and Mass is celebrated daily FOR MORE INFORMATION PLEASE CONTACT THE MANAGER ST AUGUSTINES, SIMPLEMARSH ROAD, ADDLESTONE, SURREY KT15 1QR Telephone: (01932) 842254 Email: [email protected]

www.abbeychase.co.uk Abbey Chase Nursing Home Our aim is to create a friendly family atmosphere between staff and residents and to ensure that all of our guests are very happy, comfortable and content in their retirement. l Set in 10 acres of beautiful grounds l Beautiful views of the riverside grounds and paddocks l Within walking distance of Chertsey town centre l Orchards and moorings on the Abbey River l First class, spacious accommodation l Outdoor or indoor leisure activities IIP Gold Award Tel: 01932 568090 Email us at: [email protected]

68 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care North West Surrey

North West Surrey care homes Surrey County Council Care Home

AMIS AVENUE, 55 ELMFIELD HOUSE New Haw KT15 3ET Church Lane, Bisley, Woking GU24 9ED Tel: 01932 350929 D PD LDA SI Tel: 01483 489522 OP D PD MH SI BAROSSA ROAD, 25 GABLES CARE HOME (ROYAL MENCAP SOCIETY) Pembroke Road, Woking GU22 7DY Camberley GU15 4JE Tel: 01483 828792 OP PD LDA MH Tel: 01276 66047 LDA GLEBE COTTAGE BEAUFORT HOUSE Sandhills Lane, Virginia Water GU25 4DS Chobham Road, Knaphill, Woking GU21 2TD Tel: 01344 844144 LDA Tel: 01483 475536 OP PD LDA YA GRANGE, THE & WALTON COTTAGE 26-28 St John’s Road, Woking GU21 7SA BEECH TREES Tel: 01483 730670 LDA 1a Kirby Road, Horsell, Woking GU21 4RJ Tel: 01483 755911 LDA GREEN LANE 122 Green Lane, Addlestone KT15 2TE BIRCHLANDS Tel: 01932 857485 MH Barley Mow Road, Englefield Green TW20 0NP GREYS RESIDENTIAL HOME Tel: 01784 435153 OP D Hook Heath Road, Woking GU22 0JQ CAMBERLEY COTTAGE Tel: 01483 771523 OP 1 Coolarne Rise, Camberley GU15 1NA GUILDFORD ROAD, 330 Tel: 01276 686898 PD LDA SI YA (CARE UK COMMUNITY PARTNERSHIPS LIMITED) CAMBRIDGE HOUSE Bisley, Woking GU24 9AD 141 Gordon Avenue, Camberley GU15 2NR Tel: 01483 489208 LDA Tel: 01276 691035 OP D MH GUILDFORD ROAD, 330A (CARE UK COMMUNITY PARTNERSHIPS LIMITED) CHERRYDALE Bisley, Woking GU24 9AD Springfield Road, Camberley GU15 1AE Tel: 01483 799261 LDA Tel: 01276 682585 OP D HAVEN HOUSE RESIDENTIAL CARE HOME CHESTNUTS, THE Limecroft Road, Knaphill GU21 2TH 42-44 Chertsey Road, West Byfleet KT14 7AN Tel: 01483 489197 OP MH Tel: 01932 336200 OP D PD LDA MH SI YA AD HEATHSIDE Coley Avenue, Woking GU22 7BT CHURCH FARM BUNGALOW Tel: 01483 765046 OP D Guildford Road, Ottershaw KT16 0PL Tel: 01932 873082 PD LDA HIGH STREET, 31 (QUEST HAVEN LIMITED) Horsell Village, Woking GU21 4UR COMBE HOUSE Tel: 01483 757995 LDA MH Castle Road, Horsell, Woking GU21 4ET HILL VIEW CARE HOME Tel: 01483 755997 LDA 5 Essex Close, Frimley, Camberley GU16 9FH DEHNLEA ROSE Tel: 01252 838199 OP D LDA MH SI YA 434 Stroude Road, Lambly Hill, HILLSIDE RESOURCE CENTRE Virginia Water GU25 4BF Portesbery Road, Camberley GU15 3SZ Tel: 01344 843221 OP PD LDA Tel: 01932 794614 LDA ELMBANK RESIDENTIAL CARE HOME HORSELL LODGE 27 Woodham Road, Woking GU21 4EN Kettlewell Hill, Horsell, Woking GU21 4JA Tel: 01483 765984 OP D Tel: 01483 760706 OP D MH

Visit www.carechoices.co.uk for further assistance with your search for care 69 Rodwell House Nursing Suites Relationship Centred Care™ A home for life for those in need of nursing care

At Rodwell House we aim to provide a warm and friendly environment in which relationships are at the heart of everything we do.

Separate social groups for older people with physical Thriving social and recreational activities frailty and dementia Residents also benefit from on-site hairdressing salon, We also have a specialised area for younger people sensory bathrooms and extensive landscaped gardens with physical disability Our family-friendly community 24 hour Nursing Care within a home from home Our open door policy means relatives and friends are Our spacious nursing care suites are fully equipped welcome to visit any time and our children’s play area with specialist equipment and all have en-suite shower will keep even the youngest family members occupied rooms, dining space and a kitchenette during their visits

deeloped y the plisher of this Directory With so many providers to choose from, where do you start? carechoicesco can help.

70 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care North West Surrey care homes continued Surrey County Council Care Home Advertisers are highlighted

HOWARDS RESIDENTIAL HOME SANDALWOOD 24 Rowtown, Addlestone KT15 1EY 81 Almners Road, Lyne KT16 0BH Tel: 01932 856665 OP D SI Tel: 01932 568623 LDA

INGLEWOOD HOUSE SHEERWATER HOUSE 56 Middle Gordon Road, Camberley GU15 2HT Sheerwater Road, Woodham, Tel: 01276 64776 LDA Addlestone KT15 3QL Tel: 01932 349959 OP D JUBILEE ROAD, 42 (DIMENSIONS) Mytchett, Camberley GU16 6BE SNOWDON Tel: 01252 540113 LDA 14 Claremont Avenue, Woking GU22 7SG Tel: 01483 751936 MH JUTLAND PLACE, 9/7/10 (ROYAL MENCAP SOCIETY) Egham TW20 8ET ST AUGUSTINE’S CARE HOME Tel: 01784 436647 LDA Simplemarsh Road, KINGSLEIGH Addlestone KT15 1QR Kingfield Road, Woking GU22 9EQ Tel: 01932 842254 Advert page 68 OP D Tel: 01483 740750 OP D PD LDA MH STIPERSTONES LAKEVIEW CARE HOME Clappers Lane, Chobham GU24 8DD Lightwater Road, Lightwater, Surrey GU18 5XQ Tel: 01276 858440 LDA Tel: 01276 480430 OP D PD SI YA STOKEFIELD CARE HOME LYNDHURST RESIDENTIAL CARE HOME The Mount, St John’s Hill Road, 67 Byfleet Road, New Haw, Addlestone KT15 3JZ Woking GU21 7RG Tel: 01932 842730 OP D PD MH Tel: 01483 761779 OP PD YA

PALMER CRESCENT SUNRISE OF VIRGINIA WATER 1 Palmer Crescent, Ottershaw KT16 0HE Christchurch Road, Tel: 01932 874478 LDA Virginia Water GU25 4BE Tel: 01344 988317 Advert page 86 OP D PINEHURST RESOURCE CENTRE 141 Park Road, Camberley GU15 2LL TALL TREES Tel: 01276 686778 OP D Guildford Road, Ottershaw KT16 0PL Tel: 01932 874446 LDA PRINCESS CHRISTIAN RESIDENTIAL AND NURSING CARE HOME UPALONG RESIDENTIAL HOME Stafford Lake, Knaphill, Woking GU21 2SJ 16 Castle Road, Camberley GU15 2DS Tel: 01483 488917 Advert page 46 OP D Tel: 01276 31356 OP D RANCH, THE WEST HALL Well Path, Well Lane, Horsell, Woking GU21 4PJ Parvis Road, West Byfleet KT14 6EY Tel: 01483 855952 LDA MH Tel: 01932 338000 OP D RED HOUSES WESTLANDS 563-565 Stroude Road, Virginia Water GU25 4BQ West Hill Road, Woking GU22 7UL Tel: 01344 845240 LDA Tel: 01483 761067 OP LDA YA RIDGEWOOD DRIVE, 1 (DIMENSIONS) WHITEBOURNE Frimley, Camberley GU16 9QF Burleigh Road, Frimley GU16 7EP Tel: 01276 626680 LDA Tel: 01276 20723 OP D PD LDA MH ROSEMERE WOKING HOMES Brookfield Close, Ottershaw KT16 0JL Oriental Road, Woking GU22 7BE Tel: 01932 872361 D LDA Tel: 01483 763558 OP D

Visit www.carechoices.co.uk for further assistance with your search for care 71 Questions on elderly care in Surrey? We can help

Getting to know our elderly care support line. When you’re considering care for your loved one, speaking to us can really help to put your mind at ease. Whether it’s advice on choosing the right care, or understanding how to pay for care – our team of elderly care advisers are here to guide you through your options.

To talk to an elderly care adviser: † Call 0333 220 4922

† Calls are charged at no more than local rate and count towards any inclusive minutes from mobiles. Calls may be monitored and may be recorded. KINGSBURY COURT 5 Star Luxury Care Home Now Open! Guildford Road, Bisley, Surrey GU24 9AB Tel: 01483 494186 [email protected] www.mmcgcarehomes.co.uk Come along for a viewing and meet the team Grange_1/5 12/09/2012 09:11 Page 1 Residential Care Dementia Care Respite Care Day Care

THE GRANGE RETIREMENT HOME CARE HOME FOR NURSING & DEMENTIA At The Grange we cater for elderly people with varying levels of dependency who are looked after by our dedicated and friendly team of staff. We feel it is important to provide a service which promotes security, independence and a family atmosphere. Residents have their own en-suite bed-sitting room where they may have small items of their own furniture if they wish and where they can receive visits from family and friends. Established since 1965 • Experienced & Qualified Staff • Rated excellent by CQC • 2 Passenger Lifts • 62 Full En-Suite Rooms • Landscaped Gardens Ruxbury Road, Chertsey, Surrey KT16 9EP Tel: 01932 562361 Email: [email protected] Website: www.thegrangechertsey.co.uk

WHAT ARE THE CARE OPTIONS? HOW WILL I KNOW WHICH TO CHOOSE? VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK

CALL CARE SELECT FOR MORE INFORMATION: 0800 389 2077

72 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care North West Surrey care homes with nursing Advertisers are highlighted

ABBEY CHASE NURSING HOME HOLLY LODGE NURSING HOME Bridge Road, Chertsey KT16 8JW St Catherine’s Road, Frimley Green, Tel: 01932 568090 Advert page 68 OP Camberley GU16 9NP Tel: 01252 833080 OP D MH AVENS COURT NURSING HOME Broomcroft Drive, Pyrford, Woking GU22 8NS KETTLEWELL HOUSE NURSING HOME Tel: 01932 346237 OP D PD MH SI Kettlewell Hill, Chobham Road, BAGSHOT PARK CARE CENTRE Woking GU21 4HX 28-32 London Road, Bagshot GU19 5HN Tel: 01483 221900 Advert page 68 OP D PD SI Tel: 01276 450800 OP PD LDA MH SI YA AD KINGS LODGE CARE CENTRE Advert inside front cover The Pavillions, Byfleet, West Byfleet KT14 7BQ BEAUMONT LODGE NURSING HOME Tel: 01932 358700 Advert inside front cover OP D SI 19-21 Heatherley Road, Camberley GU15 3LX Tel: 01276 23758 OP D SI KINGSBURY COURT Guildford Road, Bisley, Woking, BERNARD SUNLEY NURSING & DEMENTIA Surrey GU24 9AB CARE HOME, THE Tel: 01483 494186 Advert page 72 OP D PD SI YA College Road, Maybury, Woking GU22 8BT Tel: 01483 764300 OP D KINGSCLEAR NURSING AND RESIDENTIAL HOME CEDAR LODGE NURSING HOME Park Road, Camberley GU15 2LN St Catherine’s Road, Frimley Green, Tel: 01276 212111 OP D Camberley GU16 9NP KINGSMEAD HOUSE CARE HOME Tel: 01252 837019 OP D 156 Mytchett Road, Mytchett, Camberley, COLLINGWOOD GRANGE CARE CENTRE Surrey GU16 6AE Portsmouth Road, Camberley GU15 1LD Tel: 01252 549339 OP PD MH SI YA Tel: 01276 819282 Advert page 72 OP D PD MERLEWOOD CORRINA LODGE Hollow Lane, Callow Hill, Virginia Water GU25 4LR 79 The Avenue, Camberley GU15 3NQ Tel: 01344 845314 OP Tel: 01276 862830 Advert page 96 OP PD YA MOORLANDS NURSING HOME COXHILL MANOR NURSING AND RESIDENTIAL HOME Macdonald Road, Lightwater GU18 5US Station Road, Chobham, Woking GU24 8AU Tel: 01276 473140 OP D

Tel: 01276 858926 OP D OAKCROFT HOUSE NURSING HOME CRANN MOR NURSING HOME Oakcroft Road, West Byfleet KT14 6JG 151 Old Woking Road, Woking GU22 8PD Tel: 01932 807666 Advert page 72 OP PD Tel: 01932 344090 OP D PRINCESS CHRISTIAN RESIDENTIAL FERMOYLE HOUSE NURSING HOME AND NURSING CARE HOME 121-125 Church Road, Addlestone KT15 1SH Stafford Lake, Knaphill, Woking GU21 2SJ Tel: 01932 849023 OP Tel: 01483 488917 Advert page 46 OP D GRANGE, THE RODWELL FARM NURSING HOME High Street, Old Woking GU22 8LB Brox Lane, Row Town, Addlestone KT15 1HH Tel: 01483 757572 OP MH YA AD Tel: 01932 853371 Advert page 52 & 70 OP D PD YA GRANGE RETIREMENT HOME, THE SUNRISE OF BAGSHOT Ruxbury Road, St Ann’s Hill, Chertsey KT16 9EP 14-16 London Road, Bagshot GU19 5HN Tel: 01932 562361 Advert page 72 OP D PD SI Tel: 01276 818077 Advert page 86 OP D GRANGE ROAD, 22 THROWLEIGH LODGE New Haw, Addlestone KT15 3RQ Ridgeway, Horsell, Woking GU21 4QR Tel: 01932 344940 OP D Tel: 01483 769228 OP D PD LDA MH SI YA

Visit www.carechoices.co.uk for further assistance with your search for care 73 Experience the difference at our brighterkind care homes. Everything we do at brighterkind is designed to make every day the best it can be. We are very proud of our Surrey homes and the pathway of care we provide: residential, nursing and respite care. Call to arrange a visit or for more details on the specific types of care our homes provide, see www.brighterkind.com

Emberbrook Kingston Cossins House* 16 Raphael Drive Jemmett Close 1 Downside Road Thames Ditton Coombe Road Downside KT7 0BL Kingston-upon- Cobham 02083 983 300 Thames KT2 7AJ KT11 3LZ 02085 470 498 01932 862 038

*Coming soon to brighterkind

ROYAL CAMBRIDGE HOME Treating residents with dignity and respect according to their individual needs and wishes, the Royal Cambridge Home offers a high standard of care, comfort, security and support in beautiful surroundings. Respite Care is also available. For further details contact:- The Manager ROYAL CAMBRIDGE HOME 82-84 Hurst Road, East Molesey KT8 9AH • Telephone: 0208 979 3788 CARING SINCE 1851 Email: [email protected] • www.royalcambridgehome.org

Nursing Residential Dementia

Pax Hill Care Home A home that provides the highest level of care, stunning accommodation with beautiful views and excellent facilities. ■ 24-hour care and registered nurses ■ Luxury bedrooms with en-suite wet rooms ■ Personalised activity programmes ■ Separate care environments and a continuity of care for changing needs ■ Great food and choices ■ Respite care from a few days to a few weeks ■ Visiting chiropodist, hairdresser, dentist and physiotherapist ■ Excellent medical care with weekly visits from GP 01420 525882 | www.paxhill.co.uk Bentley, Farnham, Surrey GU10 5NG

74 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care North East Surrey

North East Surrey care homes Surrey County Council Care Home Advertisers are highlighted

ALBERT RESIDENTIAL HOME FIRLAWN 40 The Warren, Worcester Park KT4 7DL 402 Chessington Road, Epsom KT19 9EG Tel: 0208 337 2265 OP D PD Tel: 0208 786 0514 OP D LDA YA APPLEBY HOUSE FORDBRIDGE ROAD, 50 (DIMENSIONS) Longmead Road, Epsom KT19 9RX Ashford TW15 2SP Tel: 01372 739933 OP D PD LDA MH Tel: 01784 421223 LDA BANSTEAD ROAD - CARE HOME GIBRALTAR CRESCENT, 36A 17 Banstead Road, Ewell KT17 3EZ (RNID ACTION ON HEARING LOSS) Tel: 0208 786 7718 LDA YA Epsom KT19 9BT Tel: 0208 393 0865 PD LDA SI YA BEECH LODGE - THAMES DITTON 95 Thorkhill Road, Thames Ditton KT7 0UW GLEBE HOUSE CARE HOME Tel: 0208 398 5584 LDA MH YA The Broadway, Laleham, Staines TW18 1SB

BERRYSCROFT ROAD, 29 (BRAND HOMES LIMITED) Tel: 01784 451643 OP D Staines TW18 1ND GLENDALE Tel: 01784 459404 LDA Ambleside Avenue, Walton-on-Thames KT12 3LW BERRYSCROFT ROAD, 55 (BRAND HOMES LIMITED) Tel: 01932 251980 OP D Staines TW18 1ND GLOUCESTER CRESCENT, 65 (DIMENSIONS) Tel: 01784 459404 LDA Staines TW18 1PN BURGH HEATH LODGE Tel: 01784 421407 LDA 33 Burgh Heath Road, Epsom KT17 4LP GOLDEN HOURS FELLOWSHIP LIMITED Tel: 01372 741025 LDA MH The Elders, Epsom Road, Ewell, Surrey KT17 1JT CEDARS CARE HOME, THE Tel: 0208 393 9757 OP D 16 Fordbridge Road, Ashford TW15 2SG GRACE LODGE Tel: 01784 242356 OP D 4 Manor Road South, Hinchley Wood, Esher KT10 0QL COPPERFIELD HOUSE Tel: 0208 398 1437 OP 13 Worple Road, Epsom KT18 5EP GREENS, THE Tel: 01372 726725 OP D MH 388 Chessington Road, West Ewell, COSSINS HOUSE CARE HOME Epsom KT19 9EG 1 Downside Road, Downside, Cobham KT11 3LZ Tel: 0208 393 2450 OP LDA Tel: 01932 862038 Advert page 74 OP GREENWAYS COVEHAM 3 Grove Road, Epsom KT17 4DE Anyards Road, Cobham KT11 2LJ Tel: 01372 727323 LDA Tel: 01932 794600 LDA YA HEATH LODGE CARE HOME ECHELFORDE St Georges Avenue, Weybridge KT13 0DA College Way, Ashford TW15 2XG Tel: 01932 854680 OP D Tel: 01784 255225 OP D PD LDA MH HEATHCOTE ROAD, 17 EPSOM LODGE (CARE MANAGEMENT GROUP) 1 Burgh Heath Road, Epsom KT17 4LW Epsom KT18 5DX Tel: 01372 724722 OP D Tel: 01372 744150 LDA FIR TREES HOUSE HILLBROW RESIDENTIAL HOME 283 Fir Tree Road, Epsom KT17 3LF 18 Mill Road, Epsom KT17 4AR Tel: 01737 361306 OP LDA YA Tel: 01372 720633 OP D MH

Visit www.carechoices.co.uk for further assistance with your search for care 75 North East Surrey care homes continued Surrey County Council Care Home

HILLCROFT LINWOOD St Ebba’s, Hook Road, Epsom KT19 8QJ 9 Mercer Close, Thames Ditton KT7 0BS Tel: 01372 203020 OP PD LDA MH SI YA Tel: 0208 335 6800 OP D HOMELEA LONDON CARE PARTNERSHIP LIMITED 68 Worple Road, Epsom KT18 7AG - SCHOOL HOUSE Tel: 01372 740730 OP D School Walk, Sunbury On Thames, Middlesex TW16 6RB Tel: 01932 780181 LDA YA HUNTLEY CLOSE, 7 (DIMENSIONS) Stanwell, Staines TW19 7DD LONGDOWN ROAD, 9 (CARE MANAGEMENT GROUP) Tel: 01784 254322 LDA Epsom KT17 3PT Tel: 01372 748153 LDA JASMINE HOUSE 4 Ethel Bailey Close, Epsom, Surrey KT19 8NQ MALMESBURY HOUSE Tel: 01372 724682 OP PD LDA 18 Beauchamp Road, East Molesey KT8 0PA Tel: 0208 783 0444 OP D PD MH SI KINGSCROFT Kingscroft, Worple Road, Staines-Upon-Thames TW18 1ED MANOR GREEN ROAD, 62 (CARE MANAGEMENT GROUP) Tel: 0300 555 5222 LDA YA Epsom KT19 8RN Tel: 01372 726131 LDA LANGDOWN HOUSE 1-4 Yeend Close, West Molesey KT8 2NY MAYFIELD HOUSE RESIDENTIAL HOME Tel: 0208 979 4561 LDA MH 29 Mayfield Road, Hersham, Walton-on-Thames KT12 5PL LIMES RESIDENTIAL CARE HOME, THE Tel: 01932 229390 OP D SI 11a Station Crescent, Ashford TW15 3JJ Tel: 01784 240114 OP D MEADOWSIDE Knowle Park Avenue, Staines TW18 1AN LINDEN HOUSE Tel: 01784 455097 OP D 9 College Road, Epsom KT17 4HF Tel: 01372 721447 OP D MOOR HOUSE RESIDENTIAL CARE HOME Vicarage Road, Staines TW18 4YG Acacia Lodge is set in a quiet Tel: 01784 453749 OP Acacia residential area in the town of Staines, in Surrey. The Home NORTHCROFT ROAD, 24 Lodge is committed to providing quality nursing care in a pleasant, safe West Ewell, Epsom KT19 9TA and homely atmosphere. Tel: 0208 394 2119 LDA

Please contact the Manager OAK HOUSE CARE HOME on 01784 452855 or email Oak House, 19 Queens Road, Weybridge KT13 9UE [email protected] to arrange a visit. Tel: 01932 849844 OP Rookery Road • Staines OAKLAWN Middlesex • TW18 1BT 400 Chessington Road, Epsom KT19 9EG Telephone: 01784 452855 Tel: 0208 394 1471 OP LDA

Whiteley Village Care Centre he et poile are hiteley illage In Whiteley Village’s Care Centre, our highly trained, award-winning nurses and care staff meet the individual needs and choices of our residents from residential care, through to nursing, respite and end-of-life care, in a safe and peaceful environment. 01932 857821 www.whiteleyvillage.org.uk eg harity o. 110305

76 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care North East Surrey care homes continued Surrey County Council Care Home Advertisers are highlighted

OAKLEY HOUSE ST ANTHONY’S CARE HOME Hampton Court Way, Thames Ditton KT7 0LP 7a Rosebery Road, Langley Vale, Epsom Downs, Epsom Tel: 0203 258 2052 PD LDA MH YA KT18 6AF Tel: 01372 278542 D LDA ORCHARD HOUSE 7 Green Lane, Redhill RH1 2DG SUMMERS, THE Tel: 01737 771 884 MH YA Yeend Close, West Molesey, Surrey KT8 2NY Tel: 0208 941 3532 Advert inside front cover OP D PINES, THE 6 Windsor Walk, Weybridge KT13 9AP SUNDIAL HOUSE Tel: 01932 842954 OP D PD LDA SI YA Orchard Lane, East Molesey KT8 0BN Tel: 0208 398 8620 LDA MH RODNEY HOUSE Rodney Road, Walton-on-Thames KT12 3LE SUNRISE OF ESHER Tel: 01932 241219 LDA 42 Copsem Lane, Esher KT10 9HJ Tel: 01372 887944 Advert page 86 OP D ROWLAND HOUSE CARE HOME 1a Lime Tree Avenue, Thames Ditton KT7 0NY SUNRISE OF WEYBRIDGE Tel: 0208 972 9143 PD YA Ellesmere Road, Weybridge KT13 0HY Tel: 01932 807242 Advert page 86 OP D ROYAL CAMBRIDGE HOME 82-84 Hurst Road, East Molesey KT8 9AH SWALLOWFIELDS CARE CENTRE Tel: 0208 979 3788 Advert page 74 OP D 45 Alexandra Road, Epsom KT17 4DB Tel: 01372 745903 PD LDA MH SAPLING 372 Chessington Road, Epsom KT19 9EG THAMES SIDE Tel: 0208 393 9041 LDA YA Beldham Gardens, West Molesey KT8 1TF Tel: 0208 939 3850 OP D SHERWOOD HOUSE 40 Severn Drive, Walton-on-Thames KT12 3BH TIGH GRIANAN Tel: 0203 328 0251 OP D Chesterfield Road, Epsom KT19 9QP Tel: 0208 786 7201 LDA YA SHIELING, THE St. Ebba’s, Hook Road, TILTWOOD Epsom KT19 8QJ Hogshill Lane, Cobham KT11 2AQ Tel: 01372 203014 LDA SI YA Tel: 01932 866498 OP D PD LDA MH SILVERMERE CARE HOME WILLOWMEAD RESIDENTIAL HOME LTD Redhill Road, Cobham KT11 1EF 1 Willowmead, Summer Road, East Molesey KT8 9LR Tel: 01932 576650 Advert page 52 OP D YA Tel: 0208 873 0217 OP

North East Surrey care homes with nursing Advertisers are highlighted

ACACIA LODGE CHURCH VIEW CARE HOME Rookery Road, Staines, Middlesex TW18 1BT Falcon Drive, Stanwell TW19 7EU Tel: 01784 452855 Advert page 76 OP Tel: 01784 248610 Advert page 78 OP D ARBROOK HOUSE NURSING HOME CLARE HOUSE NURSING HOME 36 Copsem Lane, Esher KT10 9HE 36 Hersham Road, Walton-On-Thames KT12 1JJ Tel: 01372 889692 Advert page 72 OP Tel: 01932 808972 Advert page 72 OP PD ASHFORD HOUSE EMBERBROOK CARE HOME Long Lane, Stanwell TW19 7AZ 16 Raphael Drive, Thames Ditton KT7 0BL Tel: 01784 862357 Advert page 96 OP D Tel: 0208 398 3300 Advert page 74 OP D PD MH YA ASHTON LODGE NURSING HOME EPSOM BEAUMONT Spelthorne Grove, Sunbury-On-Thames TW16 7DA 20-22 Church Street, Epsom KT17 4QB Tel: 01932 761761 Advert inside back cover OP D PD SI Tel: 01372 541401 Advert page 96 OP

Visit www.carechoices.co.uk for further assistance with your search for care 77 North East Surrey care homes with nursing continued Advertisers are highlighted

GLEBE HOUSE CARE HOME SUNBURY NURSING HOMES The Broadway, Laleham, Staines TW18 1SB Thames Street, Sunbury-On-Thames TW16 6AJ Tel: 01784 451643 OP D Tel: 01932 785414 OP D HENDFORD NURSING HOME SUTTON LODGE NURSING HOME Howell Hill Grove, East Ewell, Epsom KT17 3ER 87 Oatlands Drive, Weybridge KT13 9LN Tel: 0208 393 7891 OP D MH Tel: 01932 808971 Advert page 72 OP PD LEIGHTON HOUSE UPPER HALLIFORD NURSING HOME 59 Burgh Heath Road, Epsom KT17 4NB Charlton Lane, Upper Halliford Village, Near Shepperton, Tel: 01372 720908 OP D PD MH SI Middlesex TW17 8QN Tel: 01932 732600 OP D NORFOLK HOUSE 39 Portmore Park Road, Weybridge KT13 8HQ WESLEY LODGE Tel: 01932 820300 OP D PD LDA MH YA 2 Waverley Close, Off Approach Road, West Molesey KT8 2NP PRIORY COURT CARE HOME Tel: 0208 941 8826 OP PD LDA Old Schools Lane, Ewell Village, Epsom KT17 1TJ Tel: 0208 393 0137 OP D PD WHITE GATES CARE CENTRE Condor Road, Laleham, ROSEBERY MANOR Staines TW18 1UG 458 Reigate Road, Epsom, Surrey KT18 5XA Tel: 01784 441287 Advert inside front cover OP D PD SI Tel: 01372 887249 OP D PD SI WHITELEY VILLAGE SPRINGFIELD HOUSE Octagon Road, Whiteley Village, 6 Stoke Road, Cobham KT11 3AS Walton-On-Thames KT12 4EH Tel: 01932 862580 Advert below OP D Tel: 01932 857821 Advert page 76 OP ST GEORGE’S NURSING HOME WINGHAM COURT CARE CENTRE 5 Byfleet Road, Cobham KT11 1DS Oaken Lane, Claygate KT10 0RQ Tel: 01932 808969 Advert page 72 D MH Tel: 01372 889657 Advert page 72 OP PD YA

A small, independent, family run home with a long standing, dedicated staff. Providing the very best individual nursing service through our well established team and by recognising our individual residents’ wish for comfort, security, independence, dignity and freedom of choice. 6 Stoke Road, Cobham, Surrey KT11 3AS Tel: 01932 862580 Email: [email protected] www.springfieldhousecobham.co.uk

Church View Care Home A home away from home in the peaceful village of Stanwell. A residential nursing home catering for the Elderly Frail, Respite Care, Palliative Care and the Elderly affected by dementia. • Purpose built 78 bedded Care Facility • 24 hour person centred care • Close to local amenities • Fully furnished throughout to a high standard • All rooms have en-suite shower rooms • Homely Cuisine • Activities and outings • Occupational Therapy • Hair Salon • Trained and qualified Staff Tel: 01784 248610 Church View Care Home, Falcon Drive, Stanwell, Middlesex TW19 7EU Email: [email protected] Web: www.churchviewcarehome.co.uk

78 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care South West Surrey

South West Surrey care homes

ABBEYWOOD CRAN DARA Wharf Road, Ash Vale GU12 5AX East Flexford Lane, Wanborough, Guildford, Tel: 01252 317132 OP D Surrey GU3 2JP Tel: 07739 963621 OP D PD LDA SI YA ABBOTSWOOD, 33 (THE FOUR SEASONS TRUST LIMITED) CEDARS, THE Guildford GU1 1UZ High Pitfold, Hindhead GU26 6BN Tel: 01483 440352 LDA YA Tel: 01428 609374 PD LDA YA

AEOLIAN HOUSE DENECROFT RESIDENTIAL HOME 127 Horsham Road, Cranleigh GU6 8DZ (SEEABILITY) Tel: 01483 276561 LDA Denecroft, 1 Denmark Road, Guildford GU1 4DA ALBURY CARE HOMES LIMITED Tel: 01483 301315 LDA SI YA 6 Albury Road, Guildford GU1 2BT Tel: 01483 573847 OP D SI DOUGLAS CLOSE, 19 Jacobs Well, Guildford GU4 7PB ASH STREET, 4A (DIMENSIONS) Tel: 01483 537181 OP PD LDA Ash, Aldershot GU12 6LT Tel: 01252 350582 LDA EASTLAKE Nightingale Road, Godalming GU7 3AG ASH STREET, 149 (DIMENSIONS) Tel: 01483 413520 OP D Ash, Aldershot GU12 6LJ Tel: 01252 330529 LDA FELBURY HOUSE Felday Road, Holmbury St Mary, ASHBOURNE COURT CARE HOME Guildford RH5 6NL Ashbourne Close, Ash, Aldershot GU12 6AG Tel: 01306 730084 OP Tel: 01252 326769 OP D PD SI FENTON LODGE ASHLEY HOUSE Hazel Road, Ash Green, Aldershot GU12 6HP Christmas Hill, Kings Road, Shalford, Guildford GU4 8HN Tel: 01252 317211 OP PD LDA Tel: 01483 561406 OP D PD FIRGROVE HILL, 29 BEECHWOOD (ROYAL MENCAP SOCIETY) High Pitfold, Hindhead GU26 6BN Farnham GU9 8LN Tel: 01428 608124 LDA SI YA Tel: 01252 721580 LDA BELLS PIECE - CARE HOME LEARNING DISABILITIES Hale Road, Farnham GU9 9RL Tel: 01252 715138 LDA YA

71 Lodge Hill Road, BRIDGE HOUSE CARE HOME NEW Lower Bourne, Farnham Road, Elstead GU8 6DB WING Farnham Tel: 01252 703035 OP ADDED GU10 3RB BROADWATER LODGE Grace House aims to provide a high standard of 24 hour Summers Road, Farncombe, Godalming GU7 3BF individualised residential care and endeavours to promote Tel: 01483 414186 OP D PD LDA MH independence in a homely atmosphere. BUNGALOW, THE With 21 beds, Grace House can cater for people suffering Beech Lane, Normandy GU3 2JH with Dementia. Tel: 01483 810115 LDA Contact us on 01252 726406 for further information

Visit www.carechoices.co.uk for further assistance with your search for care 79 South West Surrey care homes continued Surrey County Council Care Home Advertisers are highlighted

GRACE HOUSE CARE HOME LTD MIDDLEFIELD CLOSE, 1 (DIMENSIONS) 71 Lodge Hill Road, Lower Bourne, Farnham GU10 3RB Farnham GU9 8RS Tel: 01252 726406 Advert page 79 OP D Tel: 01252 718479 LDA

HAVEN HOUSE OLD HALL, THE 44 Kings Road, Haslemere GU27 2QG Send Marsh Road, Send, Woking GU23 7DJ Tel: 01428 661440 PD LDA YA Tel: 01483 211674 OP

KATHRYN’S HOUSE PILGRIM WOOD RESIDENTIAL HOME 43-49 Farnham Road, Guildford GU2 4JN Sandy Lane, Guildford GU3 1HF Tel: 01483 560070 Advert page 50 OP D PD MH SI YA Tel: 01483 573111 Advert below OP D

LIMEGROVE PINES, THE (HINDHEAD) St Martin’s Close, East Horsley KT24 6SU Churt Road, Hindhead GU26 6NL Tel: 01483 280690 OP D Tel: 01428 601075 PD LDA YA

LODGE, THE PRIMROSE HOUSE RESIDENTIAL HOME Farnham GU9 9RE Perry Hill, Worplesdon, Guildford GU3 3RF Tel: 01252 717021 LDA Tel: 01483 232628 OP D

MALLOW CRESCENT PYMHURST 25-30 Mallow Crescent, Guildford GU4 7BU 11 Semaphore Road, Guildford GU1 3PS Tel: 01483 455879 PD LDA YA Tel: 01483 573318 OP D PD LDA SI

MEATH EPILEPSY TRUST REDCOT RESIDENTIAL CARE HOME Westbrook Road, Godalming GU7 2QH Three Gates Lane, Haslemere GU27 2LL Tel: 01483 415095 OP PD LDA YA Tel: 01428 644637 OP

Registered for 35 residents, Pilgrim Wood is located in an elevated position overlooking the North Downs Way. We offer high standards of service and accommodation for the elderly. Tel: 01483 573111 Under the guidance of the Fax: 01483 563522 manager, staff give 24 hour E: [email protected] personal and social care aiming to provide peace and contentment in www.pilgrimwood.co.uk a relaxed homely atmosphere. Sandy Lane, Guildford, Surrey GU3 1HF

80 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care South West Surrey care homes continued Advertisers are highlighted

RIDGWAY COURT Tel: 01483 861066 LDA 48 Ridgway Road, Farnham GU9 8NW Tel: 01252 715921 OP D PD SURREY HEIGHTS & HILLS Brook Road, Wormley, RIVERSWEY Godalming GU8 5UA Newark Lane, Ripley, Guildford GU23 6DL Tel: 01428 682734 Advert inside front cover OP D PD SI Tel: 01483 224099 LDA SHANDON VALE ROAD, 15A White Lane, Ash Green, Aldershot GU12 6HN (UNITED RESPONSE) Tel: 01252 312801 OP D PD LDA Aldershot GU12 5HH Tel: 01252 334880 LDA SHANNON COURT Portsmouth Road, Hindhead GU26 6DA WEY VALLEY HOUSE Tel: 01428 604833 OP D Mike Hawthorn Drive, SHOTTERMILL HOUSE Farnham GU9 7UQ (PILGRIM HOMES) Tel: 01252 712021 OP D PD Liphook Road, Haslemere GU27 1NX Tel: 0300 303 1475 OP D PD WHITMORE VALE HOUSE Churt Road, Hindhead GU26 6NL SPRINGKELL HOUSE CARE HOME Tel: 01428 604477 OP LDA MH YA Wood Road, Hindhead GU26 6PT Tel: 01428 605509 Advert page 82 OP D WOODLARKS CENTRE, THE STONEPIT CLOSE, 42-44 Lodge Hill Road, Lower Bourne, 42-44 Stonepit Clsoe, Farnham GU10 3RB Godalming GU7 2LS Tel: 01252 714041 OP PD SI YA

South West Surrey care homes with nursing Advertisers are highlighted

ANCHORSTONE NURSING HOME CHESTNUT VIEW CARE HOME 8 Searle Road, Farnham GU9 8LJ Lion Green, Haslemere GU27 1LD Tel: 01252 727378 OP D Tel: 01428 652622 OP D PD

ASHLEY PARK NURSING HOME CLAREMONT COURT The Street, West Clandon, Guildford GU4 7SU Harts Gardens, Guildford GU2 9QA Tel: 01483 610818 Advert page 72 OP Tel: 0208 879 6567 Advert page 44 OP D

ASHTON MANOR NURSING HOME CLAVADEL,THE Beales Lane, Farnham GU10 4PY The Clavadel, 1 Pit Farm Road, Tel: 01252 722967 Advert page 82 OP D Guildford, Surrey GU1 2JH Tel: 01483 211674 OP YA BIRTLEY HOUSE NURSING HOME Birtley House, Bramley, Guildford GU5 0LB CREST LODGE Tel: 01483 892055 Advert page 82 OP D PD Churt Road, Hindhead GU26 6PS Tel: 01428 605577 Advert inside front cover OP MH YA AD BROWNSCOMBE HOUSE NURSING AND RESIDENTIAL HOME DENE PLACE NURSING HOME Hindhead Road, Haslemere GU27 3PL Ripley Lane, West Horsley KT24 6JW Tel: 01428 643528 Advert inside front cover OP D SI Tel: 01483 610813 Advert page 72 OP D

CEDAR COURT CARE HOME EASTBURY MANOR NURSING HOME Essex Drive, Elmbridge Road, Cranleigh GU6 8TX The Street, Compton, Guildford GU3 1EE Tel: 01483 342161 Advert page 82 OP D PD SI Tel: 01483 610811 Advert page 72 OP

Visit www.carechoices.co.uk for further assistance with your search for care 81 Birtley House Nursing Home Family owned for over 80 years, Birtley House nestles within its own 48 acre estate and offers long term nursing care, respite, rehabilitation, end of life care and a day club. In addition, there are supported living apartments adjacent to the home. “There is nowhere else I would rather be”

Birtley House, Bramley, Guildford, GU5 0LB 01483 892055 www.birtleyhouse.co.uk

Ashton Manor Farnham Robertson NH Godalming Springkell House Hindhead Nursing Care for Alzheimer’s & Dementia Nursing Care Residential Care for Alzheimer’s & Dementia Beales Lane, Wrecclesham, Priorsfield Road, Hurtmore, Wood Road, Hindhead Farnham GU10 4PY Godalming GU7 2RF GU26 6PT 01252 722967 01483 421033 01428 605509 www.ashtonmanor.co.uk www.beritazcare.co.uk www.springkellcare.co.uk [email protected] [email protected] [email protected]

We believe our clients deserve a quality lifestyle that respects their dignity and independence; their loved ones expect assurance and peace of mind. We provide these within a friendly yet professional, caring and secure environment. The dedicated management team and well trained staff are always available to offer help and support in our homes specialising in the care of those with dementia and Alzheimer’s. The individual reputation each of these homes enjoys is a reflection on the dedication, ability and professionalism of the well motivated staff.

82 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care South West Surrey care homes with nursing continued Advertisers are highlighted

GRANGE, THE SPRINGFIELD MANOR NURSING HOME 99 Westfield Road, Woking GU22 9AX Hogs Back, Puttenham, Guildford GU3 1AQ Tel: 01483 751642 OP PD SI Tel: 01483 810177 OP D

HATCH MILL ST CATHERINE’S MANOR Mike Hawthorn Drive, Farnham GU9 7UH Old Portsmouth Road, Artington, Guildford GU3 1LJ Tel: 01252 899000 OP D PD Tel: 01483 531181 Advert inside front cover OP D SI

HUNTINGTON HOUSE AND LANGHAM COURT SUNRISE OF GUILDFORD Huntington House Drive, Hindhead GU26 6BG Astolat Way, Peasmarsh GU3 1NE Tel: 01428 604600 OP D Tel: 01483 378346 Advert page 86 OP D

HYDON HILL - CARE HOME WITH NURSING SURREY HILLS PHYSICAL DISABILITIES Brook Road, Wormley, Godalming GU8 5UA Clock Barn Lane, Godalming GU8 4BA Tel: 01428 682346 OP D SI Tel: 01483 860516 PD YA TILFORD PARK NURSING HOME JUBILEE HOUSE Grange Road, Tilford GU10 2DG Pound Lane, Godalming GU7 1BX Tel: 01252 792543 OP D PD MH Tel: 01483 420400 OP D PD LDA MH WAVERLEY GRANGE NURSING AND RESIDENTIAL HOME KNOWLE PARK NURSING HOME 43 Waverley Lane, Farnham, Surrey GU9 8BH Knowle Lane, Cranleigh GU6 8JL Tel: 01252 757633 Advert page 72 OP Tel: 01483 275432 OP D WISPERS PARK CARE VILLAGE MANORMEAD CARE HOME Wispers Lane, Haslemere GU27 1AD Tilford Road, Hindhead GU26 6RA Tel: 01428 744000 OP PD SI YA Tel: 01428 602502 OP WORPLESDON VIEW MELBRECK Worplesdon Road, Guildford GU3 3LQ Tilford Road, Rushmoor, Farnham GU10 2ED Tel: 01483 698757 Advert page 96 OP D Tel: 01252 793474 PD LDA SI YA

MOORHOUSE NURSING HOME Tilford Road, Hindhead GU26 6RA Tel: 01428 604381 OP PD OLD RECTORY, THE The Street, Ewhurst, Cranleigh GU6 7PX Tel: 01483 267195 OP

PUTTENHAM HILL HOUSE Puttenham, Off Hogs Back, Guildford GU3 1AH Tel: 01483 610846 Advert page 72 OP

QUEEN ELIZABETH PARK 1-72 Hallowes Close, Guildford GU2 9LL Tel: 0208 879 6567 Advert page 44 OP D

ROBERTSON NURSING HOME Priorsfield Road, Hurtmore, Godalming GU7 2RF Tel: 01483 421033 Advert page 82 OP D

SIGNATURE MOORLANDS LODGE CARE HOME Portsmouth Road, Hindhead GU26 6TJ St James’ Church, Shere Tel: 01428 605396 OP PD SI YA

Visit www.carechoices.co.uk for further assistance with your search for care 83 RESIDENTIAL CARE IN REIGATE, SURREY

DISCERNING RETIREMENT IN ELEGANT SURROundings RESIDENTIAL CARE Your care is our total priority with our fully professional staff available 24 hours a day to assist you throughout your stay in our residential care home – delivering individually tailored care.

HOME FROM HOME • Long term residential care • Short term holiday stays • Tranquil garden • Ensuite rooms with TV point • Home cooked meals • Organised activities CONTACT US If you would like to know more, please contact us – or you are welcome to drop in and we would be delighted to show you around.

Service User OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Bands MH Mental health SI SensoryCall impairment 01737 YA222042 Younger adults for more AD People details who misuse alcohol and drugs Alvington House, 59 Wray Park Road, Reigate, Surrey, RH2 0EQ 84 This Directory’s helpline 0800www.alvingtonhouse.co.uk 389 2077 – information on choosing and paying for care

Alvington A4 Ad JUNE 2015-1.indd 1 16/07/2015 10:32 South East Surrey

South East Surrey care homes Surrey County Council Care Home Advertisers are highlighted

ALEXANDER LODGE BLANFORD ROAD, 33 41 Skinners Lane, Ashtead KT21 2NN (PROSPECT HOUSING AND SUPPORT SERVICES) Tel: 01372 276052 OP D Reigate RH2 7DP Tel: 01737 243818 LDA ALEXANDRA HOUSE - OXTED 31 Pollards Oak Road, Hurst Green, Oxted RH8 0JL BRACKEN LODGE Tel: 01883 380739 OP D PD LDA YA 155-157 Foxon Lane, Caterham CR3 5SH Tel: 01883 818066 PD LDA ALVINGTON HOUSE RETIREMENT HOME 59 Wray Park Road, Reigate RH2 0EQ BRAMLEY HOUSE RESIDENTIAL HOME Tel: 01737 222042 Advert page 84 PD Westcott Street, Westcott, Dorking RH4 3NX Tel: 01306 740003 OP D PD SI AMBLESIDE LODGE - REDHILL 25 Brighton Road, Salfords Redhill RH1 5DA BRANSFIELD MANOR CARE HOME Tel: 01293 781418 LDA Church Lane, Godstone RH9 8BW Tel: 01883 742927 OP D MH SI ARUNDEL HOUSE 34 Garratts Lane, Banstead SM7 2EB BRIAR HOUSE Tel: 01737 737290 LDA YA 89 Povey Cross Road, Horley RH6 0AE Tel: 01737 224497 LDA ASHCROFT CARE HOME BRIGHTON ROAD, 64 1 Wiggie Lane, Redhill RH1 2HJ (AVENUES SOUTH EAST) Tel: 01737 789656 OP LDA MH YA Horley RH6 7HT ASHLEIGH HOUSE Tel: 0208 308 2900 LDA 39 Redstone Hill, Redhill RH1 4BG BURNTWOOD LODGE Tel: 01737 761904 LDA YA 84 Burntwood Lane, Caterham CR3 6TA ASHTEAD COTTAGE Tel: 01883 818085 OP D PD LDA SI YA 165 Barnett Wood Lane, Ashtead KT21 2LP CAVENDISH Tel: 01372 271792 OP PD LDA MH YA 10 Cavendish Road, Redhill RH1 4AE ASHTEAD HOUSE Tel: 01737 760849 LDA SI 153 Barnett Wood Lane, Ashtead KT21 2LR CAVENDISH HOUSE Tel: 01372 810330 OP PD LDA YA 4 Saxbys Lane, Lingfield RH7 6DN BARN HOUSE, THE Tel: 01342 833297 LDA YA Quality Street, Merstham, Redhill RH1 3BB CEDAR LODGE Tel: 01737 643273 OP D PD MH Chapel Road, Charlwood RH6 0DA BARNETT WOOD LANE CARE HOME LEARNING Tel: 01293 826200 LDA YA DISABILITIES CEDARWOOD LODGE 108 Barnett, Wood Lane, Ashtead KT21 2LS 9 Chipstead Close, Redhill RH1 6DU Tel: 01372 206231 LDA YA Tel: 01737 277726 OP PD LDA YA BARNFIELD CHALKMEAD RESOURCE CENTRE 24 Upfield, Horley RH6 7LA Deans Road, Merstham RH1 3HE Tel: 01293 786798 OP D Tel: 01737 644831 OP D BEECHES, THE CHAMPIONS PLACE Forty Foot Road, Leatherhead KT22 8RZ Kent Hatch Road, Limpsfield Chart, Oxted RH8 0TA Tel: 01372 227540 OP D Tel: 01883 722006 OP LDA YA BELLSGROVE CARE HOME CHART LANE, 56 (ROYAL MENCAP SOCIETY) 250 Cobham Road, Fetcham, Leatherhead KT22 9JF Reigate RH2 7DZ Tel: 01372 379596 OP D Tel: 01737 224592 LDA

Visit www.carechoices.co.uk for further assistance with your search for care 85 Make a fresh A Snapshot start with Sunrise of Sunrise Sunrise is a place unlike any other. We take the time to truly understand your needs, creating a personalised care programme completely focused on you. Your independence, dignity and freedom always come fi rst. Whether it’s round-the-clock care, our groundbreaking Reminiscence neighbourhood offering safe, supportive dementia care, or just the comfort of knowing someone is always on hand, our unique communities are changing the way people think about senior living. Against the backdrop of our beautiful, homelike setting, you’ll fi nd everything you need to live the lifestyle you want - including fi ve inspiring daily activities all designed to help you keep active and make new friends. Please call us for more information or to arrange a visit, and discover the Sunrise difference for yourself.

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ADV_TK_2015_CareChoicesSurrey_02.indd 1 01/07/2015 15:56 South East Surrey care homes continued Advertisers are highlighted

CHELSHAM LODGE DUNGATE MANOR High Lane, 634 Limpsfield Road, Flanchford Road, Reigate RH2 8QT Warlingham CR6 9DQ Tel: 01737 244149 OP D MH YA Tel: 07883 622168 LDA EAST SURREY CARERS SERVICES CHERRY LODGE REST HOME 5 Gloucester Road, Redhill RH1 1BP 75 Whyteleafe Road, Caterham CR3 5EJ Tel: 01737 779339 LDA Tel: 01883 341471 OP D PD SI ELIZABETH COURT Grenadier Place, Caterham CR3 5YJ CHIPPINGS Tel: 01883 331590 OP D 28 Russells Crescent, Horley RH6 7DN Tel: 01293 775350 LDA YA EVERSFIELD 56 Reigate Road, Reigate RH2 0QR CHIPSTEAD LODGE RESIDENTIAL CARE HOME Tel: 01737 229899 Advert page 88 OP Hazelwood Lane, Chipstead, Coulson CR5 3QW Tel: 01737 553552 OP D PD LDA MH YA FENGATES ROAD, 1 (CARE MANAGEMENT GROUP) Redhill RH1 6AH CLAREVILLE ROAD, 3 Tel: 01737 778811 LDA (THE REGARD PARTNERSHIP LIMITED) FENGATES ROAD, 5 (CARE MANAGEMENT GROUP) Caterham CR3 6LA Redhill RH1 6AH Tel: 01883 340181 LDA Tel: 01737 778858 LDA CLOCKHOUSE, THE (RNIB) FIR TREE ROAD 12 Shrewsbury Road, Redhill RH1 6BH 40 Fir Tree Road, Banstead SM7 1NG Tel: 01737 773851 PD LDA SI YA Tel: 01737 379242 LDA YA COBHAM ROAD, 60 FIRCROFT HOME Fetcham, Leatherhead KT22 9JS 114 Ladbroke Road, Redhill RH1 1LB Tel: 01372 379623 OP LDA YA Tel: 01737 773424 OP D LDA MH

COURTHILL CARE HOME FLINT COTTAGE 2 Court Road, Caterham CR3 5RD Kingsmill Lane, South Nutfield RH1 5NB Tel: 01883 343850 OP LDA Tel: 01293 826200 LDA YA FURZE HILL LODGE COURTHILL HOUSE Furze Hill, Kingswood KT20 6EP Court Hill, Chipstead CR5 3NQ Tel: 01737 362316 OP Tel: 01737 557442 OP D PD LDA YA GLADSTONE HOUSE (RNIB) DALMUIR HOME 24-26 St John’s Road, Redhill RH1 6HX 25 Gresham Road, Limpsfield, Tel: 01737 779170 PD LDA SI YA Oxted RH8 0BU Tel: 01883 715630 OP D PD LDA GRANGE, THE Gloucester Lodge, Rectory Lane, Bookham KT23 4DZ DAVID GRESHAM HOUSE Tel: 01372 452608 OP PD LDA SI YA 2 Oak Close, Oxted RH8 0BA GREEN ACRES Tel: 01883 715948 OP D PD SI 130 Nork Way, Banstead SM7 1HP DERBY LODGE Tel: 01737 351358 OP LDA SI YA (SEEABILITY) GREENACRES 4 Wesley Road, Leatherhead KT22 8ET The Horseshoe, Banstead SM7 2BQ Tel: 01372 389411 PD LDA SI Tel: 01737 858990 OP D DORANDENE - CARE HOME LEARNING DISABILITIES GREENWAYS 42 Alma Road, Reigate RH2 0DN Effingham Road, Copthorne, Crawley RH10 3HY Tel: 01737 222009 LDA YA Tel: 01342 529442 OP PD LDA SI YA

Visit www.carechoices.co.uk for further assistance with your search for care 87 South West Surrey care homes continued Advertisers are highlighted

GROVELANDS FARMHOUSE HARRIOTTS LANE Tandridge Hill Lane, Godstone RH9 8DD 44a Harrots Lane, Ashtead KT21 2QB Tel: 01883 744128 YA Tel: 01372 275970 OP LDA HAWTHORNS, THE (RNIB) 7-8 Hawthorn Way, Redhill RH1 4DG Tel: 01737 773640 LDA SI YA HEATHERCROFT (PROSPECT HOUSING AND SUPPORT SERVICES) 18 Wolverton Gardens, Horley RH6 7LX Tel: 01293 774813 LDA HEATHERS, THE - CARE HOME LEARNING DISABILITIES 36 Green Lane, Lower Kingswood KT20 6TL Tel: 01737 833985 LDA YA Evers eld Evers eld provides personal care in a homely atmosphere for 36 residents who require support and help with a range of aspects of daily living. All rooms are generously proportioned and have en-suite facilities. Located a short .distance from the centre of Reigate, Evers eld provides the highest standard of care and cuisine in elegant and comfortable surroundings. Please telephone 01737 229899 for further information. Evers eld • 56 Reigate Road • Reigate • Surrey • RH2 0QR Email: evers [email protected] • www.efhl.co.uk Ridgegate_2/5 03/10/2013 16:25 Page 1 RIDGEGATE HOME*** ‘A Home With A Heart’ • Residential • Respite • Daycare

History of Ridgegate Home Facilities Founded in 1946, Ridgegate Home is a Weekly hairdresser ... Regular private non-profit making residence for chiropodist... Large gardens with elderly people of reasonably good health summer house, pond and pergola... who for various reasons are unable to In-house entertainment... Social maintain a home of their own. activities & outings arranged and Ridgegate is registered with CQC and encouraged ... Residents payphone... the Charity Commissioners and is run by Disabled access... Inter-denominational a qualified manager supported by a services take place weekly in the home. Board of Governors who take an Doctor active part in the running of the home. Residents are welcome to continue in Aims of the home the care of their own General atmosphere providing sunny and To offer people in their retirement the Practitioner or can change to the care of spacious sitting rooms for various opportunity to live in comfortable our local Practitioner. activities. The home is fully surroundings, in a relaxed and secure central-heated and has a Inclusive Fees family environment, with the degree of sophisticated automatic Services provided in inclusive fees care that is necessary to enhance the fire-alarm system, safety lighting with a cover: Your own private single quality of life for the individual. nurse call bell system in all rooms. bedroom... Choice of meals from a Accommodation Double room with lounge and en-suite. varied menu, catering for special diets... For 25 residents, all individual rooms on Meals Communal remote control colour TV... four levels, with a passenger lift to all 24 house care support... Personal Good, wholesome, home-cooked meals floors including the garden level. laundry... Full programme of activities from a choice of menus are served at Communal rooms add to the relaxed and trips... Weekly mobility exercises. small tables in the dining room.

88 DooDS RoaD, ReIGaTe, SuRReY RH2 0NR [email protected] Tel 01737 242926 www.ridgegatehome.org.uk Registered with Charity Commissioners No. 204859

88 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care South East Surrey care homes continued Advertisers are highlighted

HEATHLANDS MANOR CRESCENT, 13 Chequers Lane, Walton-on-the-Hill KT20 7ST (NEW GENERATION CARE LIMITED) Tel: 01737 817882 LDA Byfleet KT14 7EN Tel: 01932 343799 PD LDA HERONSWOOD RESIDENTIAL CARE HOME 51 Harestone Hill, Caterham CR3 6DX MANOR CRESCENT, 15 Tel: 01883 344645 OP D (NEW GENERATION CARE LIMITED) Byfleet, West Byfeet KT14 7EN HILLSIDE CARE HOME Tel: 01932 343799 PD LDA 259a Coulsdon Road, Caterham CR3 5QR Tel: 01883 341024 LDA MARTHAM HOUSE Princes Road, Redhill RH1 6JJ HOLKHAM HOUSE Tel: 01737 826530 LDA YA Princes Road, Redhill RH1 6JJ Tel: 01737 789850 LDA YA MIDDLE WEST CARE HOME 1 Raleigh Drive, Smallfield, Horley RH6 9PD KENILWORTH Tel: 01293 862620 LDA YA 117 Balcombe Road, Horley RH6 9BG Tel: 0208 308 2900 LDA MILL GREEN Mill Lane, Felbridge, East Grinstead RH19 2PF KENILWORTH CARE HOME Tel: 01293 826200 LDA YA 74 Diceland Road, Banstead SM7 2ET Tel: 01737 361858 LDA MILLVIEW 38 The Street, Charlwood RH6 0DF KESWICK Tel: 01293 862443 LDA Eastwick Park Road, Great Bookham, NCYPE - COLLEGE RESIDENTIAL SERVICES Leatherhead KT23 3ND LINGFIELD Tel: 01342 456134 OP D St Piers Lane, Lingfield RH7 6PW LA LUZ RESIDENTIAL HOME Tel: 01342 832243 PD LDA SI YA 4 High Street, Tadworth KT20 5SD NOWER HOUSE Tel: 01737 813781 OP D Coldharbour Lane, Dorking RH4 3BL LARCHWOOD CLOSE, 27 (ROYAL MENCAP SOCIETY) Tel: 01306 740076 Advert page 88 OP D PD SI Banstead SM7 1HE NUTBUSH COTTAGE Tel: 01737 370115 LDA Bonehurst Road, Horley RH6 8PP LONDON ROAD, 129 Tel: 01293 823620 OP D PD LDA MH SI YA AD (PROSPECT HOUSING AND SUPPORT SERVICES) OAKLEIGH Redhill RH1 2JQ Evelyn Gardens, Godstone RH9 8BD Tel: 01737 785400 LDA Tel: 01883 731000 OP D LONGFORD OAKWOOD 40 Massetts Road, Horley RH6 7DS 13 Woodview Way, Caterham, Surrey CR3 5WP Tel: 01293 430687 LDA YA Tel: 0300 555 5222 OP LDA YA LONGMEAD HOUSE OAKWOOD ROAD, 56 (THE AVENUES SOUTH EAST) 1 Buxton Lane, Caterham CR3 5HG Horley RH6 7BU Tel: 01883 340686 OP D Tel: 0208 308 2900 LDA LUMLEY ROAD, 16 (ROYAL MENCAP SOCIETY) ORCHARD COURT Horley RH6 7JL East Grinstead Road, Lingfield RH7 6ET Tel: 01293 782238 LDA Tel: 01342 834444 OP D MALVERN HOUSE ORMESBY HOUSE 10 Ringley Avenue, Horley RH6 7HA West Hill, Oxted RH8 9JB Tel: 01293 826200 LDA YA Tel: 01883 714757 LDA YA

Visit www.carechoices.co.uk for further assistance with your search for care 89 TTheHE RRedED HouseHOUSE

CARE HOME WITH NURSING

The Red House is an excellent, independently run home of character and distinction offering both Residential and 24 hour Nursing Care of the highest quality. The Red House is home for up to 25 residents in single rooms, some with en-suite facilities, tastefully decorated and comfortably furnished yet retaining much of the character you would expect from a late Victorian house. The owners and staff of The Red House are committed to providing the highest levels of quality care in a warm, homely environment that respects the individual’s right to privacy, dignity and personal choice.

Tel: 01372 274552 43 Skinners Lane, Ashtead, Surrey KT21 2NN

90Email:This [email protected] Directory’s helpline 0800 389 2077 – information • www.redhouseashtead.co.uk on choosing and paying for care South East Surrey care homes continued Surrey County Council Care Home Advertisers are highlighted

PANTILES CARE HOME LIMITED, THE REDSTONE HOUSE 67 Harriotts Lane, Ashtead KT21 2QE 43 Redstone Hill, Redhill RH1 4BG Tel: 01372 275310 OP D Tel: 01737 762196 LDA YA PARK HALL RESOURCE CENTRE REDSTONE HOUSE 1 Park Hall Road, Reigate RH2 9LH Kings Cross Lane, South Nutfield, Redhill RH1 5NY Tel: 01737 224420 OP D Tel: 01737 823850 OP LDA SI YA

PARKLANDS REIGATE ROAD, 69 7 Eldersley Close, Redhill RH1 2AJ (AVENUES SOUTH EAST) Tel: 01737 765179 PD LDA SI Hookwood, Horley RH6 0HL Tel: 0208 308 2900 LDA SI PINEHURST REST HOME Zig-Zag Road, Mickleham, Dorking RH5 6BY RIDGEGATE HOME Tel: 01306 889942 OP D 88 Doods Road, Reigate RH2 0NR Tel: 01737 242926 Advert page 88 OP PINES, THE 2 College Crescent, Redhill RH1 2HE RIDGEMOUNT Tel: 01737 277716 LDA YA The Horseshoe, Banstead SM7 2BQ Tel: 01737 858950 OP D POPLARS 87 Povey Cross Road, Horley RH6 0AE RIDGEWAY MANOR RESIDENTIAL CARE HOME Tel: 01293 825154 LDA YA Barrow Green Road, Oxted RH8 9NE Tel: 01883 717055 OP D PD MH SI PRINSTED Oldfield Road, Horley RH6 7EP ROSEACRE Tel: 01293 825400 YA AD Holly Hill Drive, Banstead SM7 2BD Tel: 01737 356685 OP D PD PRIORS MEAD CARE HOME 26 Blanford Road, Reigate RH2 7DR ROSELAND Tel: 01737 224334 OP Garratts Lane, Banstead SM7 2EQ Tel: 01737 355022 OP D PD PROSIGNIA LTD - 14 CHURCH LANE AVENUE The Bungalow, 14 Church Lane Avenue, ROSELEIGH Coulsdon CR5 3RT 39 Ringley Avenue, Horley RH6 7EZ Tel: 01737 552391 LDA Tel: 01293 824233 LDA QUEEN ELIZABETH’S FOUNDATION DORINCOURT ROSETTA Oaklawn Road, Leatherhead KT22 0BT 2 Queens Park Road, Caterham CR3 5RB Tel: 01372 841300 PD LDA SI YA Tel: 01883 342454 OP D PD LDA MH SI YA AD RAINSCOMBE BUNGALOW ROWANS, THE Rainscombe Farm, Dowlands Lane, Smallfield RH6 9SB 27 Tadworth Street, Tadworth KT20 5RJ Tel: 01342 841501 OP D PD LDA MH SI YA AD Tel: 01737 817973 LDA RAINSCOMBE HOUSE SHORT BREAKS BANSTEAD Rainscombe Farm, Dowlands Lane, Smallfield RH6 9SB The Horseshoe, Wilmot way, Banstead, Surrey SM7 2BG Tel: 01342 844772 OP D PD LDA MH SI YA AD Tel: 07714 614465 PD LDA YA RANMORE HOUSE SHARDELOES (CARE MANAGEMENT GROUP) 12 Fir Tree Road, Banstead SM7 1NG Ashtead Woods Road, Ashtead KT21 2EQ Tel: 01737 379481 OP PD LDA YA Tel: 01372 273228 LDA REDEHALL COTTAGE SHEILING, THE 134 Redehall Road, Smallfield RH6 9RH 81-83 Colman Way, Redhill RH1 2BB Tel: 01293 826200 LDA YA Tel: 01737 760336 OP D PD LDA MH SI YA AD

Visit www.carechoices.co.uk for further assistance with your search for care 91 Tel: 01883 716627 Wolf’s Row, Wolfe House Limpsfield, Oxted, RESIDENTIAL REST HOME Surrey RH8 0EB

• Excellent 24 hour care • Respite care • All good size single rooms • Small caring home registered for 13 residents • Visiting Physiotherapist, Chiropodist and Hairdresser Set on the edge of beautiful woodlands, Wolfe House offers personal care and attention to its residents. Recently refurbished it provides a “home from home” environment and a relaxing and peaceful atmosphere, and has a high reputation locally. Close to Bromley & Biggin Hill Outstanding care within an independent Home Maintaining the highest professional standards within a quiet, comfortable ‘Home from Home’ environment

• 24 hour expert nursing care by qualified • Varied range of activities nurses • Comfortable and friendly atmosphere • Long stay or respite care for seniors • Personal service with family-run • Excellent home cooked menu values For further information call today on 01737 240563 or 242647 Broomeor visit Park_2/5 www.wray-common.co.uk 03/10/2013 16:34 Page Wray1 Common Road I Reigate I Surrey I RH2 0ND

Broome Park is a family run home. It is a magnificent country manor house set in 10 acres of grounds offering panoramic views.

Provision of a quality service for adults with mental health and physical needs requiring long term, short term or respite care Tel: 01737 843333 Individualised 24 hour nursing by qualified and experienced staff Email: [email protected] A range of accommodation options available Web: www.broome-park.co.uk A selection of freshly prepared, home cooked meals catering for all dietary requirements Station Road Comprehensive activities and recreational programme with visitors always welcome Betchworth Fees based on the type of accommodation and the level of care Surrey RH3 7DF required by the individual Please contact Head of Care / Mr & Mrs Choy on Committed to caring 01737 843333 to arrange an informal visit.

With so many providers to choose from, where do you start? www.carechoices.co.uk can help.

92 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care South East Surrey care homes continued Advertisers are highlighted

SHREWSBURY HOUSE WESTHALL PARK, 4 Battlebridge Lane, Merstham RH1 3LH (AVENUES SOUTH EAST) Tel: 01293 826200 LDA YA Warlingham CR6 9HS Tel: 0208 308 2900 LDA SHREWSBURY ROAD, 29/29A (PROSPECT HOUSING AND SUPPORT SERVICES) WESTHAVEN Redhill RH1 6BH 68 Blackborough Road, Tel: 01737 778572 LDA Reigate RH2 7BX Tel: 01737 221503 LDA YA SMALLBROOK CARE HOME Suffolk Close, Horley, Surrey RH6 7DU WESTHILL CARE HOME Tel: 01293 772576 OP D 39-41 Westway, Caterham CR3 5TQ Tel: 01883 341024 LDA SI SOUTHLANDS REST HOME 7 Linkfield Lane, Redhill RH1 1JF WESTWINDS - Tel: 01737 769146 Advert page 50 OP D MH CARE HOME LEARNING DISABILITIES 48 West Street, Reigate RH2 9DB SPENCER WAY, 1A (AVENUES SOUTH EAST) Tel: 01737 246551 LDA YA Redhill RH1 5LF Tel: 0208 308 2900 LDA WHITEHATCH Oldfield Road, Horley RH6 7EP SPRING PARK Tel: 01293 782123 LDA Camden Road, Lingfield RH7 6AF Tel: 01342 832583 LDA YA WILLOWS, THE High Pitfold, Hindhead GU26 6BN STANECROFT Tel: 01428 609851 PD LDA SI YA Spook Hill, North Holmwood, Dorking RH5 4EG WILLOWS, THE (SEEABILITY) Tel: 01306 876567 OP D PD LDA MH 1 Wesley Road, Leatherhead KT22 8ET SUNRISE OF BANSTEAD Tel: 01372 383286 PD LDA SI YA Croydon Lane, Banstead SM7 3AG WOLFE HOUSE CARE HOME Tel: 01737 887496 Advert page 86 OP D Wolf’s Row, Limpsfield, SURREY VIEWS (SEEABILITY) Oxted RH8 0EB 2 Wesley Road, Leatherhead KT22 8ET Tel: 01883 716627 Advert page 92 OP D Tel: 01372 383005 LDA SI YA WOOD CLOSE TANNERS FARM 1 Wood Close, Horley RH1 5EE Tanners Farm, Balcombe Road, Horley, Surrey RH6 9EF Tel: 01293 826200 LDA YA Tel: 01293 776431 LDA YA WOODCROFT THREEWAYS 69 Lonesome Lane, Reigate RH2 7QT 5 Brighton Road, Salfords, Redhill RH1 5BS Tel: 01737 241821 PD LDA YA Tel: 01737 760561 OP PD LDA YA WOODLANDS RESIDENTIAL HOME TUSCANY HOUSE (CARE MANAGEMENT GROUP) (SEEABILITY) 21a Horsham Road, Dorking, Surrey RH4 2JA 42 Massetts Road, Horley RH6 7DS Tel: 01306 888304 LDA Tel: 01293 784235 LDA MH SI YA UPFIELD, 1 WOODVIEW Horley RH6 7JY Coulsdon Road, Caterham CR3 5YA Tel: 01293 782396 LDA YA Tel: 01883 331309 PD LDA WALTON HEATH MANOR WRAY PARK CARE HOME Hurst Drive, Walton-on-the-Hill KT20 7QT 55 Alma Road, Reigate RH2 0DN Tel: 01737 814010 OP Tel: 01737 242778 OP D MH

Visit www.carechoices.co.uk for further assistance with your search for care 93 GlEbE HOUSE

CARE HOME WITH NURSING

Glebe House is an excellent, independently run home of character and distinction offering both Residential and 24 hour Nursing Care of the highest quality. Glebe House is home for up to 41 residents mainly in single rooms, tastefully decorated and comfortably furnished yet retaining much of the character you would expect from a late Georgian and Victorian house. The owners and staff of Glebe House are committed to providing the highest levels of quality care in a warm, homely environment that respects the individual’s right to privacy, dignity and personal choice.

Tel: 01883 344 434 Church Lane, Chaldon Nr Caterham, Surrey CR3 5AL

Email: [email protected] • www.glebe-house.com 94 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

lebe ouse P ...indd South East Surrey care homes with nursing Advertisers are highlighted

ACORN COURT CARE HOME COOMBE DINGLE NURSING HOME The Kilns, Redhill RH1 2NX 14 Queens Park Road, Caterham CR3 5RB Tel: 0208 879 6567 Advert page 44 OP D Tel: 01883 345993 OP D AMHERST HOUSE CARE HOME COPPICE LEA Amherst House, 287 Court Lodge Road, Horley RH6 8RG 151 Bletchingley Road, Merstham RH1 3QN Tel: 01293 223600 OP D PD SI YA Tel: 01737 645117 OP D ASHMOUNT CRANMER COURT Hook Road, Epsom KT19 8QJ LDA Farleigh Road, Farleigh Common, Warlingham CR6 9PE Tel: 01372 203063 Tel: 01883 627713 OP D BALLATER HOUSE CRISIS HOUSE 43 Hollymeoak Road, Chipstead, Coulsdon CR5 3QE Great Meadows, Redhill RH1 6JJ Tel: 01372 744900 LDA YA Tel: 01883 383838 MH YA BARN HOUSE, THE DEEPDENE CARE CENTRE Quality Street, Merstham, Redhill RH1 3BB Hill View, Reigate Road, Dorking RH4 1SY Tel: 01737 643273 OP D PD MH Tel: 01306 732880 OP D YA BEECHES BUNGALOW DERBY HOUSE 3 Oak Road, Reigate RH2 0BP Hook Road, Epsom KT19 8QJ Tel: 0300 555 5222 LDA Tel: 01372 203027 LDA YA BELVEDERE HOUSE DOWNS COTTAGE CARE HOME (WITH NURSING) Weston Acres, Woodmansterne Lane, Banstead SM7 3HB 183 Great Tattenhams, Epsom Downs, Epsom KT18 5RA Tel: 01737 360106 OP D PD SI Tel: 01737 352632 OP D MH BIRDSCROFT NURSING HOME DOWNSVALE NURSING HOME 16 Highfields, Ashtead KT21 2NL 6–8 Pixham Lane, Dorking RH4 1PT Tel: 01372 274499 OP Tel: 01306 887652 OP BOLTERS CORNER NURSING HOME EASTCROFT NURSING HOME Bolters Lane, Banstead SM7 2AB 7 Woodmansterne Lane, Banstead SM7 3EX Tel: 01737 361409 OP D PD MH SI Tel: 01737 357962 OP D PD SI BRAMBLES CARE CENTRE, THE ELMS NURSING HOME, THE Suffolk Close, Horley RH6 7DU Ranelagh Road, Redhill RH1 6YY Tel: 01293 771644 OP PD YA Tel: 01733 202421 OP D PD SI YA BROOME PARK NURSING HOME FIRTREE HOUSE NURSING HOME Station Road, Betchworth RH3 7DF 2 Firtree Road, Banstead SM7 1NG Tel: 01737 843333 Advert page 92 OP D PD LDA MH YA Tel: 01737 350584 OP D PD BUXTON LODGE CARE HOME GARTH HOUSE 53 Buxton Lane, Caterham CR3 5HL Tower Hill Road, Dorking RH4 2AY Tel: 01883 340788 OP D PD LDA SI YA Tel: 01306 880511 OP D CHALDON RISE NURSING CARE HOME GLEBE HOUSE CARE HOME (NURSING) Rockshaw Road, Merstham, Redhill RH1 3DB Church Lane, Chaldon, Caterham CR3 5AL Tel: 01737 642281 OP D PD LDA MH SI YA Tel: 01883 344434 Advert page 94 OP PD SI YA CHARTERS COURT NURSING AND RESIDENTIAL HOME GREATHED MANOR NURSING HOME Charters Towers, Felcourt Road, East Grinstead RH19 2JG Ford Manor Road, Dormansland, Lingfield RH7 6PA Tel: 01342 872200 OP D PD SI Tel: 01342 836478 OP D PD COLLEGE OF ST BARNABAS HEATHERLEY Blackberry Lane, Lingfield RH7 6NJ Effingham Lane, Copthorne RH10 3HS Tel: 01342 870260 OP Tel: 01342 712232 PD YA

Visit www.carechoices.co.uk for further assistance with your search for care 95 F_BAR_9720 Surrey Care Choices 2015 - 210x297mm- 11 homes.qxp_Layout 1 30/07/2015 13:52 Page 1 FeelFeelFeel rightright at homehomehome withwith Bushey Barchester House Beaumont care Care homes Home

At Barchester, we know ﬁnding the right care home can be a daunting decision, but we’ll do everything we can to help. We pride ourselves on independence, dignity and choice for the individuals we support. Our compassionate and caring staff make sure that everyone is treated as an individual and they have comfort, security and the best quality of life. Nursing care • Residential care • Dementia care • Respite care

If you'd like to take a look around – or just need a bit of friendly advice – call your local Barchester care home or visit our website: www.barchester.com

Ashford House • 01784 862 357 Tandridge Heights • 01883 868 039 Long Lane, Stanwell, Surrey, TW19 7AZ Memorial Close, Oxted, Surrey, RH8 0NH Atﬁeld House • 02087 125 221 Thackeray House • 02081 850 574 St Johns Road, Isleworth, London, TW7 6UH 58 Addiscombe Road, Croydon, Surrey, CR0 5PH Corrina Lodge • 01276 862 830 Windmill Manor • 01883 868 037 79 The Avenue, Camberley, Surrey, GU15 3NQ 2 Fairviews, Hurst Green, Oxted, RH8 9BD Epsom Beaumont • 01372 541 401 Worplesdon View • 01483 698 757 20-22 Church Street, Epsom, Surrey, KT17 4QB Worplesdon Road, Guildford, Surrey, GU3 3LQ Lynde House • 02087 125 220 Wykeham House • 01293 831 042 28 Cambridge Park, Twickenham, London, TW1 2JB 21 Russells Crescent, Horley, Surrey, RH6 7DJ Reigate Beaumont • 01737 742 763 For more information on our care homes in Colley Lane, Reigate, Surrey, RH2 9JB and around Surrey, visit: www.barchester.com F_BAR_9720 Surrey Care Choices 2015 - 210x297mm- 11 homes.qxp_Layout 1 30/07/2015 13:52 Page 1

South East Surrey care homes with nursing continued Advertisers are highlighted

HOLMWOOD NURSING HOME ROSE HILL NURSING HOME Feel right at home 53 The Avenue, Tadworth KT20 5DB 9 Rose Hill, Dorking RH4 2EG FeelFeel rightright at homehome Tel: 01737 217000 OP D LDA MH SI YA Tel: 01306 882622 OP D KINGS LODGE RUTLAND HOME with Bushey House Beaumont Care Home Kings Cross Lane, South Nutfield, Redhill RH1 5PA 46 West Street, Reigate RH2 9DB with Barchester care homes Tel: 01737 822221 OP PD YA Tel: 01737 242188 OP D MH KINGSWOOD COURT CARE HOME TADWORTH GROVE RESIDENTIAL Warren Lodge Drive, Kingswood KT20 6QN AND NURSING HOME Tel: 01737 830480 OP D The Avenue, Tadworth, LARKFIELD Nr Epsom KT20 5AT Farmfield Drive, Charlwood, Horley RH6 0BN Tel: 01737 888670 Advert page 72 OP D Tel: 01293 774906 PD LDA YA TANDRIDGE HEIGHTS MEROK PARK NURSING HOME Memorial Close, off Barnett’s Shaw, Park Road, Banstead SM7 3EF Oxted RH8 0NH Tel: 01737 352858 OP D PD MH SI Tel: 01883 868039 Advert page 96 OP D MILNER HOUSE TUPWOOD GATE Ermyn Way, Leatherhead KT22 8TX 74 Tupwood Lane, Caterham CR3 6YE Tel: 0333 434 3057 OP D PD LDA MH YA Tel: 01883 342275 OP D PD MH AD NUFFIELD CARE CENTRE TYRWHITT HOUSE Haigh Crescent, Oaklands Park, Redhill RH1 6RA Oaklawn Road, Leatherhead KT22 0BX Tel: 01737 772525 OP PD Tel: 01372 841630 MH OAKFIELD NURSING HOME WARRENGATE NURSING HOME 30 Oakfield Road, Ashtead KT21 2RD 2 The Warren, Kingswood, At Barchester, we know ﬁnding the right care home can be Tel: 01372 272540 MH Tadworth KT20 6PQ a daunting decision, but we’ll do everything we can to help. OAKHURST COURT NURSING HOME Tel: 01737 833359 OP D We pride ourselves on independence, dignity and choice for the individuals Tilburstow Hill Road, South Godstone, Godstone RH9 8JY WESTCOTT HOUSE NURSING HOME we support. Our compassionate and caring staff make sure that everyone is treated Tel: 01342 893043 OP D Guildford Road, Westcott, Dorking RH4 3QD as an individual and they have comfort, security and the best quality of life. OAKWOOD 13 Woodview Way, Caterham, Surrey CR3 5WP Tel: 01306 881421 OP D MH Nursing care • Residential care • Dementia care • Respite care Tel: 0300 555 5222 OP LDA YA WINDMILL MANOR OLD WALL COTTAGE IN REIGATE 2 Fairviews, Holland Road, Hurst Green, Old Reigate Road, Betchworth RH3 7DR Oxted RH8 9BD If you'd like to take a look around – or just need a bit of Tel: 01737 843029 OP D Tel: 01883 868037 Advert page 96 OP D PD YA friendly advice – call your local Barchester care home PARKSIDE NURSING HOME WINSCOMBE NURSING HOME or visit our website: www.barchester.com Park Road, Banstead SM7 3DL Furze Hill, Kingswood KT20 6EP Tel: 01737 361518 OP D Tel: 01737 888678 OP QUEEN ELIZABETH’S FOUNDATION WOODSIDE VIEW Ashford House • 01784 862 357 Tandridge Heights • 01883 868 039 BRAIN INJURY CENTRE 2 Highview, Caterham CR3 6AY Long Lane, Stanwell, Surrey, TW19 7AZ Memorial Close, Oxted, Surrey, RH8 0NH Banstead Place, Park Road, Banstead SM7 3EE Tel: 01883 346313 OP Tel: 01737 356222 PD SI YA Atﬁeld House • 02087 125 221 Thackeray House • 02081 850 574 WRAY COMMON NURSING HOME St Johns Road, Isleworth, London, TW7 6UH 58 Addiscombe Road, Croydon, Surrey, CR0 5PH RED HOUSE, THE Wray Common Road, 43 Skinners Lane, Ashtead KT21 2NN Reigate RH2 0ND Corrina Lodge • 01276 862 830 Windmill Manor • 01883 868 037 Tel: 01372 274552 Advert page 90 OP D YA Tel: 01737 240563 Advert page 92 OP D 79 The Avenue, Camberley, Surrey, GU15 3NQ 2 Fairviews, Hurst Green, Oxted, RH8 9BD REIGATE BEAUMONT WYKEHAM HOUSE Epsom Beaumont • 01372 541 401 Worplesdon View • 01483 698 757 Colley Lane, Reigate RH2 9JB 21 Russells Crescent, Horley RH6 7DJ 20-22 Church Street, Epsom, Surrey, KT17 4QB Worplesdon Road, Guildford, Surrey, GU3 3LQ Tel: 01737 742763 Advert page 96 OP Tel: 01293 831042 Advert page 96 OP D MH Lynde House • 02087 125 220 Wykeham House • 01293 831 042 28 Cambridge Park, Twickenham, London, TW1 2JB 21 Russells Crescent, Horley, Surrey, RH6 7DJ Service User OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Reigate Beaumont • 01737 742 763 For more information on our care homes in Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs Colley Lane, Reigate, Surrey, RH2 9JB and around Surrey, visit: www.barchester.com Visit www.carechoices.co.uk for further assistance with your search for care 97 Index Advertisers are in bold

Bungalow, The 79 A B Burgh Heath Lodge 75 Abbey Chase Nursing Home 73 Bagshot Park Care Centre 73 Burntwood Lodge 85 Abbeywood 79 Ballater House 95 Buxton Lodge Care Home 95 Abbotswood, 33 Banstead Road - Care Home 75 (The Four Seasons Trust Ltd) 79 Barn House, The 85, 95 Acacia Lodge 77 Barnett Wood Lane Care Home C Acorn Court Care Home 95 Learning Disabilities 85 Camberley Cottage 69 Advantage Nursing Agency Ltd 27 Barnfield 85 Cambridge House 69 Aeolian House 79 Barossa Road, 25 Care Givers Ltd 29 Age UK Runnymede & Spelthorne 27 (Royal Mencap Society) 69 Care Options 29 Agincare UK Ltd 27 Beaufort House 69 Care Solutions Uk Ltd 29 Aims Homecare Domiciliary Services 27 Beaumont Lodge Nursing Home 73 Care UK Homecare Ltd Camberley 29 Albert Residential Home 75 Beech Lodge - Thames Ditton 75 Care Unlimited Domcare Ltd 29 Albury Care Homes Ltd 79 Beech Trees 69 Caremark Elmbridge 29 Alburycare Ltd 27 Beeches Bungalow 95 Caremark (Guildford & Woking) 29 Alexander Lodge 85 Beeches, The 85 Caremark (Mid-Surrey) 29 Alexandra House - Oxted 85 Beechwood 79 Caremark (Spelthorne Alfa House 27 Beechwood Court 27 and Runnymede) 29 All About Care 27 Belgravia Nursing and Care 27 Caremark (Waverley) 29 Allied Healthcare 27 Bells Piece - Care Home Carers With Care Ltd 29 Almost Family Ltd 27 Learning Disabilities 79 Carewatch (East Surrey) 29 Bells Piece Supported Living Service 27 Alpenbest South 27 Caterham Domiciliary Care Agency 29 Bellsgrove Care Home 85 Alvington House Catto Homecare 29 Belvedere House 95 Retirement Home 85 Cavendish 85 Bernard Sunley Nursing & Dementia Amazing Angels Homecare 27 Cavendish Domiciliary Care Agency 29 Care Home, The 73 Ambleside Lodge - Redhill 85 Cavendish House 85 Amherst House Care Home 95 Berryscroft Road, 29 (Brand Homes Ltd) 75 Cedar Court Care Home 81 Amis Avenue, 55 69 Berryscroft Road, 55 Cedar Lodge 85 Anchorstone Nursing Home 81 (Brand Homes Ltd) 75 Cedar Lodge Nursing Home 73 Angel Heart Home Care Ltd 27 Birchlands 69 Cedars Care Home, The 75 Angel Touch Care Agency 27 Birdscroft Nursing Home 95 Cedars, The 79 Appleby House 75 Birtley House Nursing Home 27, 81 Cedarwood Lodge 85 Arbrook House Nursing Home 77 Blanford Road, 33 (Prospect Housing Chaldon Rise Nursing Care Home 95 Ark Home Healthcare Leatherhead 27 and Support Services) 85 Chalkmead Resource Centre 85 Arundel House 27, 85 Bluebird Care 27 Champions Place 85 Ash Street, 4A (Dimensions) 79 Bolters Corner Nursing Home 95 Chart Lane, 56 (Royal Mencap Society) 85 Ash Street, 149 (Dimensions) 79 Boyce Care 29 Charters Court Nursing and Ashbourne Court Care Home 79 Bracken Lodge 85 Residential Home 95 Ashcroft Care Home 85 Brambles Care Centre, The 95 Chelsham Lodge 87 Ashcroft Care Services 27 Bramley 29 Chenash Homecare Specialists 29 Ashford Care Agency 27 Bramley House Extended Care 29 Cherchefelle Housing Association 29 Ashford House 77 Bramley House Residential Home 85 Cherrydale 69 Ashleigh House 85 Bransfield Manor Care Home 85 Cherry Lodge Rest Home 87 Ashley House 79 Briar House 85 Chestnuts, The 69 Ashley Park Nursing Home 81 Bridge House Care Home 79 Children’s Trust, The – Tadworth 31 Ashlong House Domiciliary Care 27 Brighter Care 29 Chippings 87 Ashmount 95 Brighton Road, 64 Chipstead Lodge Residential Care Home 87 Ashtead Cottage 85 (Avenues South East) 85 Church Farm Bungalow 69 Ashtead House 85 Bright Spark 29 Church View Care Home 77 Ashton Lodge Nursing Home 77 Britannia Homecare Ltd 29 Clare House Nursing Home 77 Ashton Manor Nursing Home 81 Broadwater Lodge 79 Claremont Court 81 Aspen Live In Care Services Ltd 27 Broome Park Nursing Home 95 Clareville Road, 3 Assured Care Surrey Ltd 27 Brownscombe House Nursing (The Regard Partnership Ltd) 87 Astor Care and Nursing Agency 27 and Residential Home 81 Classic Home Care Services Ltd 31 Avens Court Nursing Home 73 BS24 Ltd 29 Clavadel, The 81

98 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Index continued Advertisers are in bold

Clockhouse, The (RNIB) 87 Echelforde 75 Golden Hours Fellowship Ltd 75 Cobham Road, 60 87 Elizabeth Court 87 Grace at Home Ltd 31 College of St Barnabas 31, 95 Elmbank Residential Care Home 69 Grace House Care Home Ltd 80 Collingwood Grange Care Centre 73 Elmbridge - Mid Surrey Grace Lodge 75 Combe House 69 Reablement Service 31 Grange Retirement Home, The 73 Constant Services Ltd 31 Elmfield House 69 Grange Road, 22 73 Coombe Dingle Nursing Home 95 Elms Nursing Home, The 95 Grange Supported Living Service, The 33 Copperfield House 75 Emberbrook Care Home 77 Grange, The 83 Coppice Lea 95 Epsom Beaumont 77 Grange, The 73 Corrina Lodge 73 Epsom Lodge 75 Grange, The 87 Cossins House Care Home 75 Epsom - Mid Surrey Reablement Service 31 Grange, The & Walton Cottage 69 County Care Independent Living Ltd 31 Eternity Care LLP 31 Greathed Manor Nursing Home 95 Courthill Care Home 87 Eversfield 87 Green Acres 87 Courthill House 87 Everycare (Central Surrey) 31 Green Lane 69 Coveham 31, 75 Everycare (East Surrey) Ltd 31 Greenacres 87 Coxhill Manor Nursing and Evolution Care 31 Greens, The 75 Residential Home 73 Excellent Care Ltd 31 Greenway Homecare (Surrey) Ltd 33 Cran Dara 79 Greenways 75, 87 Cranmer Court 95 Greys Homecare 33 Crann Mor Nursing Home 73 F Greys Residential Home 69 Crest Care Services Ltd 31 Felbury House 79 Grovelands Farmhouse 88 Crest Lodge 81 Fengates Road, 1 Guildford - South West Surrey Crisis House 95 (Care Management Group) 87 Reablement Service 33 Crossroads Care Surrey – Fengates Road, 5 Guildford Road, 330 (Care UK East Surrey Branch 31 (Care Management Group) 87 Community Partnerships Ltd) 69 Crossroads Care Surrey – North Branch 31 Fenton Lodge 79 Guildford Road, 330A (Care UK Community Partnerships Ltd) 69 Crossroads Care Surrey – West Branch 31 Fermoyle House Nursing Home 73 Crystal Care Home Care Ltd 31 Fir Tree Road 87 Cura Domi - Care at Home Ltd 31 Fir Trees House 75 Fircroft Home 87 H Halow Care Agency, The 33 Firgrove Hill, 29 Hamilton Court 33 D (Royal Mencap Society) 79 Dalmuir Home 87 Harriotts Lane 33, 88 Firlawn 75 David Gresham House 87 Haslemere Homecare Ltd 33 First Homecare 31 Deepdene Care Centre 95 Hatch Mill 83 Firtree House Nursing Home 95 Dehnlea Rose 69 Haven House 80 Flint Cottage 87 Denecroft Residential Home Haven House Residential Care Home 69 Fordbridge Road, 50 (Dimensions) 75 (Seeability) 79 Hawthorns, The (RNIB) 88 Dene Place Nursing Home 81 Forum House 31 Heart of The South Care Agency 33 Derby House 95 Friends at Home Woking 31 Heath Lodge Care Home 75 Derby Lodge (Seeability) 87 Furze Hill Lodge 87 Heath Lodge Care Services Ltd 33 Domiciliary Care Agency Surrey 31 Furze Hill Lodge – Heathcote Road, 17 Domiciliary Care Service 31 Dorandene - Care Home Learning (Care Management Group) 75 Disabilities 87 Heathercroft (Prospect Housing Douglas Close, 19 79 and Support Services) 88 Doves Healthcare Ltd 31 G Heatherley 95 Gables Care Home 69 Downs Cottage Care Home Heathers, The - Care Home (with Nursing) 95 Garth House 95 Learning Disabilities 88 Downsvale Nursing Home 95 Ges Care Ltd 31 Heathlands 89 Dungate Manor 87 Gibraltar Crescent, 36A Heathside 69 (RNID Action on Hearing Loss) 75 Helping Hands South East Region 33 Gladstone House (RNIB) 87 Hendford Nursing Home 78 E Glebe Cottage 69 Heronswood Residential Care Home 89 East Surrey Carers Services 31, 87 Glebe House Care Home 75, 78 High Street, 31 (Quest Haven Ltd) 69 Eastbury Manor Nursing Home 81 Glebe House Care Home (Nursing) 95 Hill View Care Home 69 Eastcroft Nursing Home 95 Glendale 75 Hillbrow Residential Home 75 Eastlake 79 Gloucester Crescent, 65 (Dimensions) 75 Hillcroft 76

Visit www.carechoices.co.uk for further assistance with your search for care 99 Index continued Advertisers are in bold

Hillside Care Home 89 Larchwood Close, 27 MiHomecare Hersham 35 Hillside Resource Centre 69 (Royal Mencap Society) 89 Mill Green 89 Holkham House 89 Larkfield 97 Millview 89 Holly Lodge Nursing Home 73 Leighton House 78 Milner House 97 Holmwood Nursing Home 97 Limegrove 80 Mitchells Domiciliary Care Services 35 Home Counties Carers 33 Limes Residential Care Home, The 76 Mole Valley - Mid Surrey Reablement Home Help Angels Ltd 33 Linden House 76 Service 35 Home Instead Senior Care 33 Linwood 76 Moor House Residential Care Home 76 Homecare Southlodge 33 Local Care Group 33 Moorhouse Nursing Home 83 Homelea 76 Lodge, The 80 Moorlands Nursing Home 73 Horsell Lodge 69 London Care Partnership Ltd Morecare Services (Uk) Ltd 35 Mulberry Living Ltd 35 Howards Residential Home 71 - School House 76 Huntington House and London Care (Shepperton) 33 Langham Court 83 London Road, 129 (Prospect Housing and Support Services) 89 Huntley Close, 7 (Dimensions) 76 N Longdene Homecare Ltd – NAS Community Services (Godalming) 35 Hydon Hill - Care Home with Nursing North Surrey 33 Physical Disabilities 83 NCYPE - College Residential Longdene Homecare Ltd – Services Lingfield 89 Southwest Surrey 33 Newcross Healthcare Longdene Homecare Ltd – Solutions Ltd (Woking) 35 I Surrey Heath & Berkshire 35 Nightingale Holistic Services 35 In Safe Hands Home Care Ltd 33 Longdown Road, 9 Nonsuch Care 35 Independence Homes Domiciliary (Care Management Group) 76 Norfolk House 78 Care Agency 33 Longford 89 Northcroft Road, 24 76 Inglewood House 71 Longmead House 89 Novus Care Ltd 35 IRC Care Services Ltd 33 Loving Care Domiciliary Services Ltd 35 Nower House 89 Lumley Road, 16 Nuffield Care Centre 35 (Royal Mencap Society) 89 Nuffield Care Centre 97 J Lyndhurst Residential Care Home 71 Nutbush Cottage 89 Jasmine House 76 John Gale Court 33 Jubilee House 83 M Jubilee Road, 42 (Dimensions) 71 O Macdonald Care Services 35 Oak House Care Home 76 Jutland Place, 9/7/10 Mallow Crescent 35, 80 Oakcroft House Nursing Home 73 (Royal Mencap Society) 71 Malmesbury House 76 Oakfield Nursing Home 97 Malvern House 89 Oakhurst Court Nursing Home 97 Manor Crescent, 13 Oaklawn 76 K (New Generation Care Ltd) 89 Oakleigh 89 Kathryn’s House 80 Manor Crescent, 15 Oakley House 77 Kenilworth 89 (New Generation Care Ltd) 89 Oakwood 89, 97 Kenilworth Care Home 89 Manor Green Road, 62 Oakwood Road, 56 Keswick 89 (Care Management Group) 76 (The Avenues South East) 89 Kettlewell House Nursing Home 33, 73 Manormead Care Home 83 Office 1 35 Kings Lodge 97 Martham House 89 Old Hall, The 80 Kings Lodge Care Centre 73 Mayfield House Residential Home 76 Old Rectory, The 83 Kingsbury Court 73 Meadowside 76 Old Wall Cottage in Reigate 97 Kingsclear Nursing and Residential Home 73 Meath Epilepsy Trust 80 Orchard Court 89 Kingscroft 76 Meath Home Support 35 Orchard House 77 Kingsleigh 71 Melbreck 83 Ormesby House 89 Kingsmead House Care Home 73 Melody Care 35 Orpheus Centre, The 35 Kingswood Court Care Home 97 Melody Live In Care 35 Knowle Park Nursing Home 83 Mencap - North West Surrey Supported Living Service 35 P Merlewood 73 Palmer Crescent 71 L Merok Park Nursing Home 97 Pantiles Care Home Ltd, The 91 La Luz Residential Home 89 MI Care Southern Ltd 35 Park Hall Resource Centre 91 Lakeview Care Home 71 Middlefield Close, 1 (Dimensions) 80 Parklands 35, 91 Langdown House 76 Middle West Care Home 89 Parkside Nursing Home 97

100 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Index continued Advertisers are in bold

Pattom Ltd 35 Ridgeway Manor Residential Care Home 91 Silvermere Care Home 77 Phoenix Care Services Ltd 35 Ridgewood Drive, 1 (Dimensions) 71 Smallbrook Care Home 93 Pickering House Care Home / Ridgway Court 81 Smartcare Ltd 37 Ribblesdale and Harmsworth Right at Home Snowdon 71 Domiciliary Care Agency 35 (Camberley, Ascot and Woking) 37 Southlands Rest Home 93 Pilgrim Wood Residential Home 80 Right at Home Spelthorne - North West Surrey Pinehurst Resource Centre 71 (Guildford & Farnham District) 37 Reablement Service 37 Pinehurst Rest Home 91 Riverswey 81 Spencer Way, 1A (Avenues South East) 93 Pines, The 77, 91 RNIB Domiciliary Community Living Springfield House 78 Pines, The (Hindhead) 80 and Support Service 37 Springfield Manor Nursing Home 83 Platinum Care Appointments Ltd Roberts Care Agency Ltd - Springkell House Care Home 81 - 8 Mean Close 37 1 Cresswell Corner 37 Spring Park 93 Poplars 91 Robertson Nursing Home 83 Stanecroft 93 Premier Care Services 37 Rodney House 77 St Anthony’s Care Home 77 Prestige Nursing – Redhill 37 Rodwell Farm Nursing Home 73 St Augustine’s Care Home 71 Prestige Nursing – Woking 37 Rose Hill Nursing Home 97 St Catherine’s Manor 83 Primrose House Residential Home 80 Roseacre 91 St George’s Nursing Home 78 Princess Christian Residential Rosebery Manor 78 Staying at Home Care 39 and Nursing Care Home 71, 73 Roseland 91 Stiperstones 71 Prinsted 91 Roseleigh 91 Stokefield Care Home 71 Priors Mead Care Home 91 Rosemere 71 Stonepit Close, 42-44 81 Priory Court Care Home 78 Rosetta 91 Summers, The 77 Prosignia Ltd - 14 Church Lane Avenue 91 Rowans, The 91 Sunbury Nursing Homes 78 Prospect Housing and Rowland House Care Home 77 Support Services 37 Sundial House 77 Royal Association for Deaf People Puttenham Hill House 83 Sunrise of Bagshot 73 Community Support Service 37 Pymhurst 80 Sunrise of Banstead 93 Royal Cambridge Home 77 Sunrise of Esher 77 Runnymede - North West Surrey Sunrise of Guildford 83 Reablement Service 37 Sunrise of Virginia Water 71 Q Rutland Home 97 Queen Elizabeth Park 83 Sunrise of Weybridge 77 RV Care Services Ltd Surrey 37 Queen Elizabeth’s Foundation Supershine Healthcare Services Ltd 39 Brain Injury Centre 97 Supreme Care Services Ltd 39 Queen Elizabeth’s Supreme Healthcare Services - Surrey 39 Foundation Dorincourt 37, 91 S Surrey Children’s Domiciliary Sandalwood 71 Care Service 39 Sans Soucie Home Care Ltd 37 Surrey & Hants Domiciliary Care Agency 39 Sapling 77 R Surrey Heath - South West Surrey Rainbow Trust Children’s Charity 6 37 SD Care Agency - Guildford 37 Reablement Service 39 Rainscombe Bungalow 91 Seeability – Horley Support Service 37 Surrey Heights & Hills 81 Rainscombe House 91 Seeability – Leatherhead Support Service 37 Surrey Helping Hands 39 Ranch, The 71 Seeability – Surrey Support Service 37 Surrey Hills 83 Ranmore House 91 Shandon 81 Surrey Home Care Ltd Red House, The 97 Shannon Court 81 – Domiciliary Care Agency 39 Red Houses 71 Shardeloes Surrey SCP 39 Redcot Residential Care Home 80 (Care Management Group) 91 Surrey Views (Seeability) 93 Redehall Cottage 91 Sheerwater House 71 Sutton Lodge Nursing Home 78 Redroof House 37 Sheiling, The 91 Swallowfields Care Centre 77 Redstone House 91 Sherwood House 77 Regus 37 Shieling, The 77 Reigate and Banstead Short Breaks Banstead 91 T - East Surrey Reablement Service 37 Shottermill House (Pilgrim Homes) 81 Tadworth Grove Residential Reigate Beaumont 97 Shrewsbury House 93 and Nursing Home 97 Reigate Road, 69 Shrewsbury Road, 29/29A (Prospect Tall Trees 71 (Avenues South East) 91 Housing and Support Services) 93 Tandridge Heights 97 Rest Assured We Care Ltd 37 Signature Moorlands Lodge Tandridge - East Surrey Ridgegate Home 91 Care Home 83 Reablement Service 39 Ridgemount 91 Silverlake Care Ltd 37 Tanners Farm 93

Visit www.carechoices.co.uk for further assistance with your search for care 101 Index continued Advertisers are in bold

Team 24 Ltd 39 Walton Heath Manor 93 Willowmead Residential Home Ltd 77 Teamcare Support 39 Warrengate Nursing Home 97 Willows, The 93 Tendacare 39 Waverley Care Group 39 Willows, The (Seeability) 93 Thames Side 77 Waverley Grange Nursing and Windmill Manor 97 Threeways 93 Residential Home 83 Wingham Court Care Centre 78 Threeways Dom Care 39 Waverley - South West Surrey Reablement Winscombe Nursing Home 97 Throwleigh Lodge 73 Service 39 Wispers Park Care Village 39, 83 Tigh Grianan 77 Welmede Housing Association 39 Woking Homes 71 Tilford Park Nursing Home 83 Wesley Lodge 78 Woking - North West Surrey Tiltwood 77 Westcott House Reablement Service 39 Trinity Homecare 39 Nursing Home 97 Wolfe House Care Home 93 Tupwood Gate 97 West Hall 71 Wood Close 93 Tuscany House Woodcroft 93 (Care Management Group) 93 Westhall Park, 4 (Avenues South East) 93 Woodlands Residential Home Two Counties Care Ltd 39 (Seeability) 93 Tyrwhitt House 97 Westhaven 93 Westhill Care Home 93 Woodlarks Centre, The 81 Woodside View 97 Westhill Domiciliary Care 39 Woodview 93 Westlands 71 U Woodview Care 39 Upalong Residential Home 71 Westwinds - Worplesdon View 83 Upfield, 1 93 Care Home Learning Disabilities 93 Wray Common Nursing Home 97 Upper Halliford Nursing Home 78 Wey Valley House 81 Wray Park Care Home 93 White Gates Care Centre 78 Wykeham House 97 Whitebourne 71 V Whitehatch 93 Vale Road, 15A (United Response) 81 Whiteley Village 39, 78 Y White Lodge Centre 39 Your Ability Surrey 39 W Whitmore Vale House 81 Your Choice Living DCA 39

Other advertisers

Able Trust Care 40 CHD Living Protection & Investment Ltd 25 Atfield House 96 Inside front cover and page 30 Rotherbank Residential Care Home 50 Avery Healthcare 52 Good Companions 41 Sunrise of Fleet 86 Barchester Healthcare 96 Ingram House 76 Sunrise of Purley 86 Beritaz Care 82 Kimara Support 38 Sunrise Senior Living 86 Bupa 72 Kingston Care Home 74 Surrey Care Awards 48-49 Carebase 44 Lynde House 96 Surrey County Council - Care Seekers 43 Nellsar Care Homes 46 Adult Social Care 5 Care Select 9, 45, 58, 65, 72 Park Lodge Inside front cover Thackeray House 96 Care Choices Website 42, 67, 70, 92 Pax Hill Care Home 74 Whiteley House 76

Care Choices Ltd has taken every care to ensure Published by: Care Choices Ltd, Valley Court, Lower Road, Croydon, that the information contained in this Directory Nr Royston, Hertfordshire SG8 0HF. Tel: 01223 207770. is accurate. The company cannot accept Publisher: Robert Chamberlain. responsibility for any errors or omissions or if a home varies from the facilities listed either Director of Sales: David Werthmann. in an advertisement or the listings. Care Choices Ltd does not endorse or support any Head of Editorial: Emma Morriss. Editor: Angharad Jenkins. particular institution included in the Directory. © 2015 Care Choices Ltd. Care Choices Content Editor: Emma Cooper. Ltd reserves all rights in the titles Care Choices and HOMES Directories and their design. Regional Team Manager: Russell Marsh. National Sales Manager: Paul Leahy. Care Choices™ is a trademark of Care Choices Ltd. Senior Sales Executives: Mark Dalton, Adrian Desborough, Debbie Feetham, ISBN 978-1-910362-64-8 Elaine Green, Vanessa Ryder. Director of Creative Operations: Lisa Werthmann. Ref. No: 4001/Surrey22/0915. Reproduction of any part of this publication in any Assistant Production Manager: Jamie Harvey. form without the written permission of Care Choices Limited is prohibited. This Designer: Holly Cornell. Directory is available from the publisher and selected book shops at a cover price Creative Artworkers: Gemma Barker, Kathryn Regan. of £4.95 (plus £1.50 postage). Distribution: David Mulry

102 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Ashton Lodge Nursing Home it’s a privilege to care

Ashton Lodge is a purpose built nursing home located in Sunbury-on-Thames, Middlesex offering a ‘home-from-home’ atmosphere for the elderly.

Built over two floors each of which comprise specialist units for those requiring nursing care or suffering with Dementia.

Our highly skilled friendly staff offer flexible person centred care and support to meet every need.

• 24 hour professional nursing care • Spacious single en-suite rooms decorated and furnished to a high standard • Long-term, respite and convalescent care • Recreational facilities and outings throughout the year • Wholesome nutritious meals are freshly prepared daily

For further information, please contact Charity Shawa on: 01932 761761

Ashton Lodge Nursing Home, Spelthorne Grove, Sunbury on Thames TW16 7DA Fax: 01932 771139 www.ashtoncare.org

73722_HURSTLANE_ASHTON_LODGE_ADVERT_Proof01.indd 1 28/08/2015 14:46 Evolution Care We’ve evolved to suit you! 01428 788311 www.evolutioncare.co.uk

Care at Home - Some of the services we offer: Local to you! • Personal Care We are fully committed to supporting elderly • Medication Assistance and less abled people in their own homes • Meal Preparation to ensure they enjoy a safe and independent lifestyle. • Dementia Care • Alzheimer’s Care Our aim is to empower our clients by offering vital care and support, whilst maintaining • Home from hospital care respect, dignity and choice at all times. • Parkinson’s Care We recognise that our clients are individuals, • Multiple Sclerosis Care therefore we tailor make our services to every • Hoisting & Mobility Assistance individual need without exception • Short Sitting Service • Escorting to appointments Primary areas covered: • Shopping and light domestic work Haslemere (GU27) • Ironing Hindhead & Grayshott (GU26) • Cleaning Fernhurst (GU27) Liphook (GU30) • Dog walking Bordon (GU35) • Cat feeding

www.evolutioncare.co.uk 01428 788311 50a Chiltlee Manor House, Chiltlee Manor, Haslemere Road, Liphook, Hampshire. GU30 7AZ