Adult Care and Support Services Directory Surrey 2016/17 Comprehensive information and advice on choosing and paying for your care and support Home support • Housing options • Care helpline • Care homes in partnership with www.carechoices.co.uk Established since 1984 At CHD Living we don't just provide care, we ned, understand it. Each of our residents is treated • Expertly trai te staff as an individual member of our community compassiona vities and enjoys a life filled with dignity, respect and e of daily acti kindness. • Choic eriors offering • Beautiful int ts home comfor eals Whichever you choose, you can be sure you are ly prepared m in caring hands! • Fresh uite rooms • Single, en-s d with ices registere • All serv on lity Commissi the Care Qua Pop in for a coffee and see for yourself! Bagshot Park, Bagshot St Catherine's Manor, Guildford Kings Lodge, Byfleet Neurorehabilitation Care Residential, Nursing & Palliative Care Residential, Nursing & Palliative Care 01276 450 800 01483 531 181 01932 358 700 Brownscombe House, Haslemere Surrey Hills, Godalming The Summers, West Molesey Residential, Nursing & Palliative Care Residential, Nursing & Dementia Care Residential Care 01428 643 528 01428 682 346 0208 941 3532 Crest Lodge, Hindhead Surrey Heights, Godalming White Gates, Laleham Young Adult Mental Health Care Residential, & Dementia Care Residential, Nursing & Palliative Care 01428 605 577 01428 682 734 01784 441 287 Surbiton Residential Care Home Opening Autumn 2016 0208 390 7712 www.chdliving.co.uk • 01483 413 121 Contents Welcome 4 Dementia care 53 A message from Adult Social Care and Dementia services in Surrey 53 Public Health 4 Residential dementia care checklist 55 Areas covered by this directory 6 Residential dementia care 56 Your support, your choice 7 Other specialist services 56 Our starting point 7 Support for people with disabilities 56 This directory’s helpline 7 Mental health services 57 End of life care 58 Staying healthy 7 NHS Health Checks 7 Paying for residential care 58 Keeping active 8 What will you have to pay for your care? 59 Eating well 8 Seeking financial advice 59 Keeping healthy 9 Other financial support 60 Alcohol: how much is too much? 10 Health advice for people with learning disabilities 10 Essential information 61 Leaving hospital 10 Inspecting and regulating care services 61 Reablement service 11 Safeguarding adults at risk 61 NHS Continuing Healthcare 11 Comments, compliments or complaints 62 Out of county care 63 Staying at home 13 Community alarms and Telecare 13 Further help 64 Online equipment assessment tool 14 How solicitors can help 64 Centres for the Community 14 Surrey Care Association Ltd 64 Meals services 15 Advocates can help 65 Maintaining your home and caring for the Tell Us Once 65 environment 16 Useful contacts 66 Support, information and advice 16 Making life easier at home 17 Care home listings 73 Home care 23 North West Surrey 73 Home care agency checklist 25 North East Surrey 79 Paying for care in your home 26 South West Surrey 85 Home care providers 29 South East Surrey 89 How we can help you meet your needs 45 Index 101 Discussing your situation 45 Planning your support 46 Surrey County Council’s distribution of this publication does not constitute their support or recommendation of any of the products Carers’ support 47 or services advertised or listed within. All the Young carers 47 listings in this publication are supplied by the Respite care and short breaks 47 Care Quality Commission (CQC) and neither Surrey County Council nor Care Choices can be held responsible for any Housing options 50 errors or omissions. Sheltered housing 50 Extra Care housing 50 To obtain extra copies of this directory, free of charge, call Residential care 50 Surrey County Council’s Adult Social Care Helpline on Care homes checklist 52 0300 200 1005. This Directory is available electronically at www.carechoices.co.uk. Alternative formats For those requiring the information in spoken word, there is also a Browsealoud option. Visit www.carechoices.co.uk for further assistance with your search for care 3 Welcome A message from Adult Social Care and Public Health Welcome to the 2016/17 edition of Care and Support Working with health partners Services in Surrey. This guide provides essential Health and wellbeing boards work together locally to information about the care and support available to deliver a joined-up service in response to the needs Do you know help you make informed decisions on how you’d like of their communities. You can find out more about to live your life. health and wellbeing in Surrey, and the Board, at www.healthysurrey.org.uk You can also find out New approaches – the integration of health and where your local NHS services are. someone starting social care The introduction of the Care Act in April 2014 has Six clinical commissioning groups (CCGs) operate changed, and continues to change, the way adult in Surrey. These consist of doctors, nurses and other to struggle with care and support is delivered. New approaches professionals, who use their knowledge of local and models of delivery which place the individual’s health needs to plan and buy services for their local wellbeing at its heart are now emerging and these community from service providers that meet NHS everyday jobs? will dramatically improve your experience of health standards and costs. For more information about and social care in the coming years. CCGs, visit www.healthysurrey.org.uk/useful-links People are generally living longer than they Healthwatch Surrey gives patients and communities Find out about the used to, which is great news. This does, however, a voice in decisions that affect them. If you have bring many challenges, with many older adults anything to say about health and social care, contact developing complex health and social care needs. Healthwatch Surrey on 0303 303 0023 or at care and support The integration of health and social care is, therefore, www.healthwatchsurrey.co.uk essential to ensure that we cope with these changing and increasing demands. Signposting to support in the community available to them There are times when you may need extra support This integration will see health and social care to do everyday things. This could be due to your age, organisations working closely together to keep a health condition, a disability or changing home you independent, healthy and safe. It provides circumstance. Or you may be a carer looking after Visit surreyinformationpoint.org.uk new services, where health professionals, social someone, and may need some support with your workers, occupational therapists, district nurses and caring role. This directory aims to give you awareness call 0300 200 1005 volunteers support you with ‘wraparound care’. These of the various options available to help you fulfil a or text 07527 182861 aim to ensure that you get appropriate support and safe and independent life. are helped to stay well in your community, reducing unnecessary hospital admissions and expensive care. It is worth bearing in mind that often family The benefit of integrated care is that you will only members can help out, or friends or neighbours who need to tell your story once. The approach will be live nearby. In several areas, there are active local person-centred, with access to local community- groups and networks that can help you with things based services seven days a week. like getting to the GP for an appointment, or just having some time out of the house, helping with This approach is also preventative, aiming to help shopping, or helping you to take part in exercise. people manage their physical health, mental health and social care needs before they are unable to. People There’s also a wide network of voluntary, community will be able to stay at home whilst being supported and faith organisations to help people stay by joined up health and social care services. It will independent, and provide timely information and also mean that people can return home from hospital advice to meet their needs. sooner – with the right care and support in place. Continued on page 6 >> 4 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Do you know someone starting to struggle with everyday jobs? Find out about the care and support available to them Visit surreyinformationpoint.org.uk call 0300 200 1005 or text 07527 182861 A message from Adult Social Care and Public Health continued >> Alongside this directory, the Surrey Information There are times when you will prefer to talk to Point website, www.surreyinformationpoint.org.uk someone directly. The Adult Social Care helpline is can help you to search for local care and support available for these occasions; call 0300 200 1005 to services. These organisations can offer assistance speak to someone in confidence. with a wide range of services from transport to cooking, cleaning and shopping. I hope you find the information in this directory helpful. I strongly advise you to obtain good financial There are several local information Hubs across Surrey, advice about care costs in advance of making offering you the chance to speak with someone decisions. There is a wide range of reliable services in directly about your care and support options. They this directory that can help. I would also be interested are local centres that provide information and in hearing your feedback (see page 62), as I want to support to help people stay independent. Some areas ensure you get the best quality service possible when of the county offer a mobile Hub service, other areas you receive services from Surrey County Council. have accessible Hubs, based on the high street and open to everyone.