A-Z Guide of services for the over 50s in Spelthorne

web: www.spelthorne.gov.uk/older-people email: [email protected] Independent Living telephone: 01784 446389 Customer Services telephone: 01784 451499 Address: Independent Living, Spelthorne Borough Council, Council Offices, Knowle Green, Staines-upon-Thames, TW18 1XB Independent Living Community Centres friendly, social and interactive Spelride - Accessible Community Transport door-to-door bus service SPAN - Spelthorne Personal Alarm Network 24-hour peace of mind Meals on Wheels hot and cold food delivered to your door

For details on any of the above please contact: Independent Living, Spelthorne Borough Council, Council Offices, Knowle Green, Staines-upon- Thames, TW18 1XB Telephone: 01784 446389 email: independentliving@ spelthorne.gov.uk Website: www.spelthorne.gov.uk Introduction

Welcome to the Spelthorne Borough Council’s A-Z for Independent Living in Spelthorne.

The Council has always put great effort into providing quality services and in the past has gained ‘Beacon Status’ for Independent Living - a government award that recognises the wide ranging nature of our services.

I would like to thank all who have helped to produce this guide whose help is much appreciated.

This guide is available on our website, please visit: www.spelthorne.gov.uk/older-people

We welcome your feedback or any views you may have as we are always looking to improve. Please contact the Independent Living Team and they will be happy to help (details below).

Cllr Maureen Attewell, Cabinet Member for Community and Wellbeing

Independent Living, Spelthorne Borough Council, Council Offices, Knowle Green, Staines-upon-Thames, TW18 1XB Telephone: 01784 446389 email: [email protected]

March 2017: all information was correct at time of print.

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A2Dominion Housing Group (A2) The A2Dominion Housing Group now provides over 34,000 homes across London and South East with thousands more in development. It offers a wide range of housing options, including homes for rent, sale and shared ownership, as well as temporary, student, sheltered, supported and key worker accommodation. Tel: 0800 432 0077

Abuse and Vulnerable adults If you are an adult or older person experiencing abuse, or are worried about someone who is, please share your concerns. Abuse can be general neglect, verbal, physical, emotional, financial or sexual in nature. If you are concerned about institutional abuse or neglect in a care home, you can pass on your concerns anonymously to any of the following. Surrey County Council Tel: 0300 200 1005 (8am-6pm) Text Relay: 18001 0300 200 1005 (hearing impaired) SMS: 07527 182 861 Minicom: 020 8541 9698 email: [email protected] Action on elder abuse Tel: 080 8808 8141 or visit www.elderabuse.org.uk Surrey Police Vulnerable Persons Unit Tel: 101 (999 if emergency)

4 A Accidents and Emergencies (A&E) BCDEFGHIJKLMNOPQRSTUVWXYZ The A&E departments are open 24 hours, 7 days a week and will deal with major traumas such as road traffic accidents, heart attacks and broken bones. Royal Surrey County Hospital Address: Egerton Road, Guildford, Surrey, GU2 7XX Tel: 01483 571122 (main) / ext 4156 (A&E) St Peter’s Hospital Address: Guildford Road, Chertsey, Surrey, KT16 OPZ Tel: 01932 872010 (main) / 01932 722321 (A&E) St George’s University Hospital Address: St James Wing, Blackshaw Road, Tooting, London, SW17 0QT Tel: 0208 672 1255 (main) / 0208 725 2666 (A&E) West Middlesex University Hospital Address: Twickenham Road, Isleworth, TW7 6AF Tel: 0208 560 2121 (main) / 0208 887 2398 (A&E)

Walk in centres deal with minor injuries and offer limited opening hours. Please call before attending in case you are directed to A&E. Ashford Hospital Walk In Centre Address: London Road, Ashford, TW15 3AA Tel: 01784 884000 Weybridge Hospital Walk In Centre Address: 22 Church Street, Weybridge, Surrey, KT13 8DY Tel: 01932 826013 Woking Hospital Walk In Centre Address: Heathside Road, Woking, Surrey,GU22 7HS Tel: 01483 846209 5 A Adaptation and equipment BCDEFGHIJKLMNOPQRSTUVWXYZ Occupational therapists can visit older people and those with a disability to offer advice and equipment to help maintain independence in the home, such as toilet seat raisers, walking frames and grab rails. For further details please contact Adult Social Care. Tel: 01932 795292 email: [email protected]

ADHD support Unique Adult ADHD Surrey offer a weekly Thursday afternoon drop in support group for individuals and their families living with ADHD. They can provide strategies and helpful advice. Tel: 07542 787 090 Address: Greeno Centre, Glebeland Gardens, Shepperton, TW17 9DH web: www.adhdsurrey.org.uk email: [email protected]

Adult education Surrey Adult and Community Learning Services run various courses in centres throughout Surrey. Retired people over 64 and those on some benefits are able to obtain a reduction on fees for most courses. Courses run on a termly basis September - July. You can book courses at any one of seven centres across the County, or call Surrey County Council direct to book. Tel: 0300 2001044 web: www.surreycc.gov.uk

6 A Advice (befriending and support) BCDEFGHIJKLMNOPQRSTUVWXYZ Contact the elderly Organise monthly Sunday afternoon tea parties for small groups of older people aged 75+ who live alone. Tel: 0800 716543 Friends of the elderly Offer telephone befriending and visitor befriending to those aged 60+ who have little contact with family and friends. Tel: 0330 3321110 Help and care information and advice Advice on care planning, home care, carers’ rights, support, benefits, advocacy, disability and holidays for older people. Downloadable factsheets are available. Tel: 0300 1113303 or visit www.helpandcare.org.uk Independent age advice and support Advice for older people and their families on community care issues. Tel: 0800 3196789 or visit www.independentage.org Salvation Army Offer a Christmas Day service for older people who have few friends or family locally. You can attend one of their centres and meet others in a similar situation and enjoy a Christmas dinner. Your local centre is based in Ashford. Tel: 01784 423424 The Silver Line A confidential helpline providing information, friendship and advice to older people, open 24 hours a day, 365 days of the year. Tel: 0800 4708090 7 A Spelthorne Forum for older people BCDEFGHIJKLMNOPQRSTUVWXYZ An open-access forum for older people on services for them. It is attended mostly by statutory and voluntary providers of services for older people. The forum meets four times a year at Spelthorne Borough Council. email: [email protected] National Association for People Abused in Childhood A service that supports and signposts adults still troubled by any form of abuse in childhood. Tel: 0808 801 0331 or visit www.napac.org.uk

Age UK Surrey A charity that works with people aged 50+ to remain independent in their homes. They offer advice and support including advocacy and writing letters, counselling, befriending, benefits, housing, social care and associated matters. This includes products and services like insurance, personal alarms. They run social activities and groups and can advise on holidays. Tel: 01483 454646 web: www.ageuk.org.uk/surrey Help at Home Service - Age UK provide a variety of domestic support, such as, cleaning the house, laundry, ironing, shopping, cooking light meals and home bathing. A gardening service is also available. There is a charge for these services. Tel: 01932 248192

Alarms (personal) See Spelthorne Personal Alarm Network on page 86.

8 A Allotments BCDEFGHIJKLMNOPQRSTUVWXYZ If you are keen on gardening, perhaps you might like to consider taking on an allotment. Allotments are available in most parts of the Borough at a reasonable cost. Please call Spelthorne Borough Council. Tel: 01784 451499 (option 3) web: www.spelthorne.gov.uk

Alzheimer’s Society (NW Surrey) Support for people with any form of dementia, as well as their family and carers via day centres, dementia navigators, groups and the Carers’ Information Programme. A triage service is run from Addlestone and is the first point of contact for people in Surrey to access all the Alzheimer’s Society Services. Tel: 01932 855582 Address: Alzheimer’s Society, New Haw Community Centre Annexe, 65 Woodham Lane, New Haw, Surrey KT15 3ND web: www.alzheimers.org.uk email: [email protected]

Armed Forces (serving and veterans) British Legion We provide practical support, information and advice to serving men and women, veterans and ex-service personnel of all ages, as well as their families. Tel: 0808 802 8080 or visit www.britishlegion.org.uk

9 A Not Forgotten Now Association BCDEFGHIJKLMNOPQRSTUVWXYZ Our role is to provide entertainment and recreation for the benefit of the serving wounded, injured or sick, and for veterans who suffer from a disability or illness, regardless of whether their condition is attributable to their time in service, or occurred subsequently. Tel: 0207 730 2400 web: www.nfassociation.org SSAFA We provide lifelong support to those who are serving, or who have ever served, in the British armed forces and their families. We offer practical, emotional and financial support to meet individual needs. Tel: 0800 731 4880 web: www.ssafa.org.uk Veterans’ Agency We provide advice and information on veterans’ issues including war/ war widow pensions. Tel: 0808 1914 218 web: www.veterans-uk.info

Arthritis Most people with arthritis will experience pain and difficulty moving around. It can affect people of all ages and there are over 200 kinds of rheumatic diseases. Two of the most common types are osteoarthritis and rheumatoid arthritis. But other conditions such as polymyalgia rheumatica, spondylosis and gout can all affect joints, bones and muscles. Tel: 0808 800 4050 (helpline) web: arthritiscare.org.uk 10 A

B B CDEFGHIJKLMNOPQRSTUVWXYZ Back Care Back problems are very common with age due to a number of health conditions such as arthritis, degenerative conditions or worn discs, but also due to injury, whiplash or poor posture. Back Care is a charity which provides information and advice on all aspects of back care and treatments. Tel: 0208 977 5474 web: www.backcare.org.uk

Benefit Advice Get wise Information, advice and support on all aspects of welfare benefits to maximise your household income. This includes benefit checks, assistance to complete claims and challenge decisions. We also provide home visits where necessary and can help with access to other services. Tel: 0300 030 9432 or 07561 392 (SMS Text) web: www.getwisesurrey.org.uk Housing and Council Tax benefits If you are having difficulties paying your rent please contact Housing Benefits to see if you are eligible for financial support. Tel: 01784 446374 If you are a single person living alone you will qualify for a reduction in your Council Tax. If you suffer from

11 A an impairment of ‘intelligence and social functioning’ B which appears to be permanent, you may also be able to

CDEFGHIJKLMNOPQRSTUVWXYZ receive a reduction on your Council Tax. This will usually include people suffering from dementia and other similar illnesses who are receiving benefits like attendance allowance, some invalidity pensions or a disability allowance. If you are having trouble paying your Council Tax, or for information on reductions please get in touch. Tel: 01784 451499 visit www.spelthorne.gov.uk/ctax Social Security benefits • Attendance Allowance - For those aged 65+ who require help with personal care or require supervision to ensure their safety. Tel 0345 605 6055 or 0345 604 5312 (textphone hearing impaired). • Bereavement payments / Bereavement allowance - Can be claimed if your husband, wife or civil partner has died. Conditions apply. Tel 0345 606 0265 or 0345 606 0285 (textphone). • Carers Allowance - For those who provide 35+ hours a week of care. Conditions apply. Tel 0345 608 4321 or 0345 604 5312 (textphone). • Disability Living Allowance (DLA) - A benefit for disabled people, generally under 65, who need help with mobility or care costs. Tel 0345 605 6055 or 0345 604 5312 (textphone). • Funeral payment - May be claimed if you’re on a low income and need help to pay for a funeral of a partner, close relative/friend. Criteria apply when claiming and payments might need to be paid back if the deceased’s estate allows for this. Tel 0345 606 0265 or 0345 606 0285 (textphone). 12 A • Pension Credits - Income related benefit that tops up your weekly income if your pension, savings and B

benefits are below the minimum income guarantee. CDEFGHIJKLMNOPQRSTUVWXYZ In April 2016 the rate was £155.60 per week (single person) and £237.55 per week (couple). Tel 0800 991234 or 0800 169 0133 (textphone). • Personal Independence Payment (PIP) - A benefit for those under 64 to help with the extra costs caused by long-term ill-health or disability. Tel 0345 850 3322 or 0345 601 6677 (Textphone) / 18001 0345 850 3322 (text relay). • State Retirement Pension - Tel 0800 731 7898 or 0800 731 7339 (Text for hearing impaired). • Unemployment Benefit - For people of working age. Tel: 0800 0556688 or 0800 0234888 (textphone).

Bereavement Cruse Bereavement Care Cruse offer support, advice and information when someone dies. They offer face-to-face, telephone, email and website support. They also offer specific projects for those bereaved through drugs and alcohol, military families, murder and suicide. The website has a wealth of information and leaflets that might be of use. Tel: 0808 808 1677 or visit www.cruse.org.uk Survivors of Bereavement by Suicide (SOBS) A national charity providing support to adults who have been bereaved by suicide. Telephone, email advice and support groups are available. Tel: 0300 111 5065 or visit www.uk-sobs.org.uk

13 A Bin collection B Assisted Collection Service CDEFGHIJKLMNOPQRSTUVWXYZ If due to age, ill health or disability you are unable to move your wheelie bin to the front of your property, the refuse crew can collect, empty and return the bin for you once you register with the service. Garden waste (brown bin) Bins are collected fortnightly. There is a charge for the bin and for the collection. Rubbish, recycling, food waste, small electrical and clothing • rubbish and recycling - collected alternate weeks. Your bin must be by the road side, not overfilled or filled with the wrong items. • food waste - collected weekly with your bin collection. Please use paper or plastic bags to wrap items up. • small electrical waste and clothing - please use the correct bags for these items and leave these out next to your bin. Bags are available from the council offices and our social centres for older people. Tel: 01784 451499 or visit www.spelthorne.gov.uk Hazardous waste Clinical waste and sharps - This is the general term for contaminated waste, used dressings, bandages, swabs, cytotoxic drugs or syringes, needles and other sharp instruments that might be used for a diabetic. Tel 01784 446411 (in advance) to arrange a collection. Medicines Take your unwanted and out-of-date medicines to your local pharmacy. Please do not put them in your rubbish bin or flush them down the toilet. 14 A Blue Badge Scheme B This badge allows you to access disabled parking and to park nearer to shops and other facilities if you have CDEFGHIJKLMNOPQRSTUVWXYZ health or disability issues. There is a cost for the badge and you might be asked to attend for an assessment. An online application can be completed at www. surreycc.gov.uk/contact-us/blue-badge. Please call Surrey County Council for a paper application and to report the loss or misuse of a blue badge. Tel: 0300 200 1003 Text Relay: 18001 0300 200 1003 (hearing impaired) SMS: 07527 182 861 Minicom: 020 8541 9698 email: [email protected]

Bogus callers and phone scams Doorstep callers Not everyone that comes to your door will be a genuine caller. Some may try to trick their way in to steal money or valuables. This is known as a ‘distraction burglary’. • Chain - secure the door bar or chain before opening the door. Don’t leave your door open or on the latch for anyone to walk in. If you have no chain, look through the window and ask who they are. • Check - check their identification. Genuine callers will have identification and will not mind showing it to you. They should also be happy to wait while you call their company to check who they are. • Doubt - if in doubt do not let them in and call your

family/friends for advice, or the police on 101. 15 A Bogus callers may claim to be from large organisations B such as the Council, Police, NHS or utility supplier.

CDEFGHIJKLMNOPQRSTUVWXYZ They may say that something has come in to your back garden, they need to use your toilet or want a glass of water as they are unwell. They might also pose as builders or gardeners. Never agree to have work done straight away. Always get other quotes from companies recommended by a friend / relative. Do not pay them up front and never agree to them driving you to your bank to withdraw money. Bogus callers can be convincing and persuasive. If someone does get in to your home without you inviting them, dial 999 and ask for the police. Letter and Phone scams If you receive a call about a fraud taking place from your bank account and you are asked for your banking details, do not give your passwords or PIN number out. No one will ever have cause to ask you for this information over the phone. Have you received post or phone calls offering you money or prizes and been told you need to send a cheque to receive your prize? You might get letters from a psychic offering a reading or letters that tell you that ignoring the letter will bring bad luck. These letters are just ways to get you to part with your money. Never send money off. If you have received such telephone calls or letters you can register with the telephone or mail preference services free of charge to stop many of these. Telephone scams: 0345 070 0707, www.tpsonline.org.uk Mail scams: 0207 291 3310, www.mpsonline.org.uk

16 A Breathing problems B Asthma UK Work with sufferers and carers to offer support and CDEFGHIJKLMNOPQRSTUVWXYZ advice on managing the condition and the treatments available. Tel: 0300 222 5800 or visit www.asthmauk.org.uk Breathe Easy Spelthorne Local branch of the British Lung Foundation, they provide support to people who suffer from lung disease or lung conditions and offer local support groups. Tel: 03000 030 555 or visit www.blf.org.uk

Bulky waste collection The Surrey Reuse Network can collect bulky waste (beds, sofas, wardrobes etc) from homes within the Borough. Please visit the website for details of items that can and cannot be collected. Items that can be reused for other people will be recycled. Items that are not suitable will be disposed of. For conditions, charges and to arrange a collection please call. Tel: 0800 082 0180 (option 3) web: www.surreyreusenetwork.org.uk

Bus Travel Bus pass Free bus passes are available to people of state retirement age and any disabled resident in the Borough. These are available from Surrey County Council. An application form is required along with a photo, proof of age and address. This can be done online or at any Library

17 A within the Borough. For more information call. BC DEFGHIJKLMNOPQRSTUVWXYZ Tel: 03456 009 009 Minicom: 0208 541 9698 (hearing impaired) Textphone (text relay): 18001 03456 009 009. web: www.surreycc.gov.uk Bus fares and timetables Transport for London buses (216, 117, 290, 116, 203 & 235) no longer accept cash. If you do not qualify for a bus pass, an Oyster card will need to be purchased. These are prepayment cards that are swiped on the bus to pay for your travel. Various newsagents and shops provide these cards and top ups. web: www.surreycc.gov.uk ______

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Cameo Cameo support people with memory issues so their carers can take a break. The morning will include refreshments and activities such as quizzes, skittles, singing, flash cards, dominoes, cards, reminiscence, arts and crafts, roller ball, quoits, boules and darts. The morning finishes with a two-course lunch and transport home, or a continuation into the afternoon session with a similar programme of activities. For further information please call. Tel: 07902 259 380 web: www.cameodaycentres.org.uk

18 AB C Cancer Support For a list of UK services for various cancer charities and support organisations. Visit www.canceradvice.co.uk Cancer Research UK DEFGHIJKLMNOPQRSTUVWXYZ If you have any questions about cancer you can call a nurse 9am-5pm, Monday-Friday on 0808 800 4040 or visit www.cancerresearch.org CREST Cancer Support Crest offer advice, support, relaxation days, workshops, counselling, complementary therapies and advice on subsidies for wigs and compression hosiery. They can signpost other agencies. Tel: 01784 446298 or visit www.crestcancer.org.uk Macmillan Cancer Support Macmillan offer information, advice and support. Tel: 0808 808 0000 or visit www.macmillan.org.uk. Macmillan also offer holiday grants to help towards the cost of your holiday. You can apply if you have cancer, or if you’re still experiencing side-effects from your illness or treatment, and you meet their general conditions. For more information please contact Macmillan Cancer Support grants department on 0207 840 7871. Mulberry House Provides support and information to anyone affected by Cancer, their friends and family. Services include complementary and relaxation therapies, ongoing one-to-one support on a drop-in basis and counselling support. Mulberry House is based at West Middlesex Hospital, Isleworth, and will support anyone who wishes to visit them regardless of where they live. Tel: 020 8321 6300 or visit www.themulberrycentre.co.uk 19 AB C Care needs Care at Home If you require support at home with washing, dressing, DEFGHIJKLMNOPQRSTUVWXYZ cooking, feeding, taking your medicines and shopping, you can ask for an assessment of need from your local Adult Social Care team. Once assessed a decision can be made as to the care you require, who can best provide it and how the costs of this care will be met. Care can come from family or friends, via a care agency as part of a care package, through a live-in carer or through a residential or nursing home care. Call Spelthorne Locality Team on 01932 795292 if you require an assessment of need. If you require a carer at home and you have the funds to meet the costs, you can seek a carer yourself. This is known as domiciliary care. Contact My Care, My Home Tel: 0800 731 8470 or visit www.mycaremyhome.co.uk Residential care and respite care If you are recovering following a hospital stay or you are a carer requiring a short break from the person you care for, respite care might be of use. If you are elderly, frail, have dementia or a long term health issue and can no longer manage at home on your own, or the care in place is not meeting your needs, you might require long term residential or nursing care. If the person requiring care has sufficient income and savings to meet the full costs themselves, you can contact any residential care home to ask about the availability of a respite bed or a long term bed. There are a number of homes all over the Borough and in adjoining boroughs.

20 AB C If you are not able to meet the costs yourself, or you will require support with locating a respite or longer term placement, a referral to Adult Social Care will

be required. The person requiring care will require an DEFGHIJKLMNOPQRSTUVWXYZ assessment of need and a financial assessment if they cannot meet the full care costs themselves. Call Surrey Contact Centre on 0300 200 1005. Providers of care homes can be found by visiting: • www.carehome.co.uk • www.carechoices.co.uk/region/surrey • www.mycaremyhome.co.uk Elderly Accommodation Counsel (EAC) Help older people make informed choices about their housing care and support. Tel: 0800 377 7070 or visit www.firststopcareadvice.org.uk and www.housingcare.org Surrey Independent Living Council Offer practical advice and signposting to anyone with a disability so they are able to live independently with the same choices, opportunities and control over their lives. Call 01483 458 111 or 07919 418 099 (text phone hearing impaired) or visit www.surreyilc.org.uk

Carers Action for Carers Surrey Carers look after family, partners or friends who are ill, frail or have a disability, often unpaid. We provide a service to carers and signpost to services and support. Tel: 01483 302748 or visit www.actionforcarers.ork.uk

21 AB C Crossroads Care Supporting carers by taking over their caring responsibility so they can take a break for a few hours

DEFGHIJKLMNOPQRSTUVWXYZ each week. They offer Crossroads Clubs throughout Surrey and provide an end of life service for those caring for a loved with a life limiting illness. Tel: 01372 869970 visit www.crossroadscaresurrey.org.uk Carers Trust Information on services available and your legal rights. Tel: 0844 800 4361 or visit www.carerstrust.org Carers UK Telephone advice and support and can signpost to other services. Online factsheets and guides across a variety of issues are available. Tel: 0808 808 7777 or visit www.carersuk.org Moving and handling advice service for carers White Lodge can provide advice, equipment and training for people who care for the disabled and those whose care requires them to be lifted and moved. Tel: 01932 577992 or visit www.whitelodgecentre.co.uk

Charities If your finances are limited or you are on a low income and you need money to perhaps buy a washing machine, pay fuel bills or buy items like carpets or clothing, a number charities might be able to assist. Some charities have set criteria such as people over 60, the disabled, those from certain occupations, backgrounds, religions or areas of the country. Most charities will not offer money to clear debts or for services that are provided through statutory agencies. 22 AB C Many will ask for a referral from a health, social care or welfare agency and ask them to administer any money awarded to ensure the funds are used appropriately.

To find a charity that might be able to help please visit. DEFGHIJKLMNOPQRSTUVWXYZ • www.turn2us.org.uk • www.grantsforindividuals.org.uk • www.charitychoice.co.uk The Besom The Besom help those who are vulnerable or in need due to ill health, age, isolation or poverty. They offer practical support like gardening and decorating, as well as white goods, clothes and kitchen equipment. A referral only service from professional/voluntary agencies. Do you have time to volunteer? Please get in touch if you have skills such as carpentry, painting, cooking and DIY. Tel: 01784 470 387 or visit www.besom.com/local-besoms/ runnymede

Chiropody If you been assessed as having a recognised foot condition and you qualify for free NHS treatment, you can access this via your GP surgery. A home visit is available for the housebound. If you are not eligible for NHS treatment and require general chiropody, such as toenail cutting and hard skin removal, you can use the chiropody services within the Borough’s social centres for older people for a small charge. These are subsidised services only available to centre members. Alternatively you can visit a chiropodist privately, details can be found in the Thompson Local or by searching online. 23 AB C Churches Many Churches within the Borough have their own arrangements for caring and visiting. DEFGHIJKLMNOPQRSTUVWXYZ Staines-upon-Thames Staines Congregational - 01784 453256 Christchurch - 01784 46915 St Mary’s and St Peter’s - 01784 469155 Staines Baptist fellowship - 01784 441882 Staines Methodist - 01784 462546 Our Lady of the Rosary - 01784 452381 Hope Christian Centre - 01784 452381 Greater Life Church - 01932 423973 Stanwell St David’s - 01784 255973 Stanwell Congregational - 01784 421094 St Mary the Virgin - 01784 252044 Ashford area Congregational - 07986 719674 Ashford Common Methodist - 0208 890 2783 Ashford Methodist - 01784 252559 Salvation Army - 01784 423424 Ashford Baptist - 01784 254828 St Michael’s Catholic - 01784 252230 St Hilda’s - 01784 245712 Kings Community Church - 01784 240660 Sunbury-on-Thames Open Door - 01932 782005 St Mary’s - 01932 785448 Sunbury Methodist - 01932 788259 St Saviours C of E - 01932 782800

24 AB C Shepperton St Mary Magdalene - 01932 562249 Jubilee Church - 01932 228882

St Nicholas - 01932 220511 DEFGHIJKLMNOPQRSTUVWXYZ St Andrew’s Baptist - 01932 886173 Visit www.canaanbookshop.co.uk/staines-churches/

Citizens Advice Bureau (CAB) Offers free impartial and confidential advice on issues such as benefits, debt, housing, family, employment and legal matters. They are located at Sunbury and Addlestone. There is an outreach service every Wednesday at the Stanwell Community Library. They can offer a home visiting service for housebound clients. Tel: 01932 827187 or 07561 350945 (text hearing impaired) Address: Runnymede and Spelthorne CAB - Sunbury Library, Staines Road West, Sunbury TW16 7AB Address: Addlestone Bureau - The Old Library, Church Road, Addlestone, Surrey, KT15 1RW web: www.randscab.org.uk For general advice on a variety of issues please visit www.advicenow.org

Civil Service Retirement Fellowship A charity helping retired civil servants, their widows/ widowers, partners and dependents. Operates a range of welfare, volunteering, leisure activities, befriending, phone Buddy scheme and national visitor’s network to any beneficiary experiencing loneliness or isolation. Tel: 0208 691 7411 or visit www.csrf.org.uk

25 AB C Clubs and groups There are various clubs and groups that run within Spelthorne, such as Model engineers, Bridge, Darby and

DEFGHIJKLMNOPQRSTUVWXYZ Joan, Horticulture, WI, Bowls, women’s groups, men’s groups. For more information see the Council leisure directory which is available from the Council Offices. Please visit www.spelthorne.gov.uk/leisuredirectory Good Companions A club for the over 55s meeting weekly at the Matthew Arnold School, Staines-upon-Thames for lunch, a catch up and sometimes external speakers. Please call the school on 01784 457275. Friendly Club Club for the over 60s on Wednesdays in the community hall at Sunbury Methodist Church, Staines Road East for coffees and a raffle, followed by lunch, entertainment, talk/quiz. Call Mrs Powell on 07780 873661. One to One Activities for adults 18+ with learning disabilities. Meets on Wednesdays 7.30-9pm at St Peter’s Church Hall, Laleham Road, Staines-upon-Thames. New members and volunteers welcome. Call Monica 01784 446279 or David 01784 245989 or visit www.onetoonenws.org.uk

Community Centres There are four centres run by Spelthorne Borough Council based in Staines-upon-Thames, Ashford, Sunbury-on-Thames and Shepperton. For more information please see pages 87 and 107.

26 AB C Stanwell Rose Community Centre The centre offers knit and natter, singing, computer training, bingo, advice drop in sessions, gentle exercise and entertainment for older people in the local area. Its DEFGHIJKLMNOPQRSTUVWXYZ rooms can also be hired for parties and events. Tel: 0800 432 007 or visit www.a2dominion.co.uk

Community transport (Spelride) You can use Spelride if you are a Spelthorne resident who would have difficulty using public transport. There is a joining fee and a charge is made for transport. Anyone who cannot travel independently may take an essential escort or carer free of charge. Guide dogs and hearing dogs are welcome. Following your registration with the scheme, you may use the door-to-door transport to travel within the Spelthorne area. This service cannot offer support to get to hospital or other health appointments. Call Spelride: 01372 474550. For an application form to join Spelride call 01784 446389.

Companion cycling Companion cycling is run by volunteers and takes place in Bushy Park, West London. We have something for everyone, ranging from side-by-side pedal cycles suited to those with limited mobility, sight or co-ordination problems, through to a wheelchair ‘rickshaw’ suited to riders with severely impaired mobility. Each cyclist is paired with a volunteer who will steer and brake and help with pedalling. We also have tricycles, a standard

27 AB C tandem and various standard bicycles for accompanying riders. We run regular sessions on Saturday and Sunday mornings. There is a small charge to hire the bicycles.

DEFGHIJKLMNOPQRSTUVWXYZ Tel: 07961 344545 web: www.companioncycling.org.uk

Complementary therapies If you prefer to try therapies that are holistic in nature such as, reiki, homeopathy, aromatherapy, osteopathy and other healing therapies, please look for local practitioners of complementary therapies. web: www.therapiesguide.co.uk

Continence service Many people experience bladder or bowel incontinence. This can come with age, but on many occasions can be treated. Speak to your GP, they can refer you onto the continence service for assessment and support. The continence team: 01932 722641

Councillors To discuss an issue of local concern with your councillor, a list of all councillors and their wards is displayed in the reception area of the Council Offices and online. For further information contact: Tel: 01784 451499 Address: Spelthorne Borough Council, Council Offices, Knowle Green, Staines-upon-Thames, TW18 1XB web: www.spelthorne.gov.uk/councillors-committees

28 AB C Counselling Asian Families Counselling Service Counsellors are recruited from the main Asian communities and provide counselling with an DEFGHIJKLMNOPQRSTUVWXYZ understanding of the different customs and religions. Tel: 0208 5713933 visit www.asianfamilycounselling.org Canaan Christian Counselling Service Service for anyone who would like help to work through issues and challenges they are facing. Charges apply. Tel: 07788 132855 NHS free confidential counselling service Provides a number of local counselling services to support people with low level mental health difficulties. You need to be registered with a GP in NW Surrey to access these services and you can self-refer. The providers offer a mixture of telephone, face-to-face, group and online support. Please call for details. • Leso Digital Health - 01954 230066 • Mind Matters - 0300 33305450 • Think Action - 01483 746900 • Healthy Minds Surrey - 01483 698986 • Talking Therapies Surrey Online - 0300 365 2000 • First Steps - 0808 801 0325 www.firststeps-surrey.nhs.uk Phoenix Counselling (formerly Feltham Open Door) An advocacy and advice drop-in centre for people with mental health issues and those who are lonely and need some company. Access is by referral only. Tel: 0208 448543 or visit www.phoenixcounselling.org Sane Emotional Support Tel: 0845 767 8000 (6-11pm, seven days a week)

29 ABC D D

Day Centres See Social Centres for Older People, page 87. EFGHIJKLMNOPQRSTUVWXYZ

Day Care DayBreak Respite Care Offer care, entertainment and lunch to elderly and disabled people who are Spelthorne residents, whilst their carer takes a break. The service is led by a nurse manager and trained volunteers. They currently offer care on a Monday or Tuesday 10am-3pm. Most medical conditions can be accommodated but the building is unsuitable for those who may wander. Transport can be provided for those able to sit in a car. Others, including those in wheelchairs, can use local transport companies to access the centre. Please call for more information on costs and whether these services would be of use. Tel: 07960 618188 or leave a message on 01784 451395 web: www.stainesparish.org.uk/community/daybreak Opal Group Please see page 75. Cameo Please see page 18.

Deaf and hearing impaired Action on Hearing Loss Help with all aspects of hearing loss and hearing issues, including tinnitus and finding equipment that is of use. 30 ABC D There are a number of fact sheets and leaflets available. Tel: 0808 808 0123 (information line) Textphone: 0808 808 9000 SMS: 0780 0000 360 (hearing impaired) web: www.actiononhearingloss.org.uk EFGHIJKLMNOPQRSTUVWXYZ email: [email protected] Tinnitus Information Line: 0808 808 6666 email: [email protected] Deafplus Promotes integration and partnership between deaf and hearing people through programs of support, information and training. The Mobile Advisory Service reaches out to provide advice on benefits, housing, debt, employment and access to council services. A national BSL video helpline on money and debt issues is available. Tel: 01252 316005 SMS: 07949 994358 (hearing impaired) Address: 35-39 High Street, Aldershot, GU11 1BH web: www.deafplus.org Skype: deafplus.hampshire Deaf Positives Action Provide a low cost professional service for the deaf, deafblind and hearing impaired adults. Includes DBS checks, information and advice, advocacy, help with benefit claims, back to employment, training and translation services. Tel: 01189 797575 Textphone: 07403 432650 Address: DPA, Ritz Plaza House, 10 Denton Road, Wokingham, Berkshire, RG40 2DX web: deafpositivesaction.org

31 ABC D Hearing dogs for the deaf We train dogs to respond to various sounds and alert the person. Applicants for a dog must be aged 18 or over, have a severe or profound hearing loss and need some form of assistance to make them aware of household EFGHIJKLMNOPQRSTUVWXYZ sounds. Hearing dogs are free to deaf applicants. Get in touch if you would like to apply for a hearing dog, sponsor a dog, donate a dog or volunteer. Tel: 01844 348100 (voice/minicom) web: www.hearingdogs.org.uk Police Link Officers for Deaf people (PLOD) Surrey Police have trained PLOD Officers to support those who may be deaf, deafblind, hard of hearing or have a speech impairment. Textphone non-emergency: 18001101 Textphone emergency: 18000 Text: 07786 204020 or 999 (register at www. emergencysms.org.uk) email: [email protected] Royal Association for Deaf people A wide range of services which help to ensure that deaf people have access to information and services and can get advice, advocacy and support. Tel: 0845 688 2525 Text phone: 0845 6882527 SMS 07851 423 866 Skype: reception_ch web: www.royaldeaf.org.uk Sense A national charity that supports and campaigns for children and adults who are deafblind.

32 ABC D Tel: 0300 330 9256 (voice / minicom) web: www.sense.org.uk Surrey County Council hearing impaired services FirstPoint CIC (previously Surrey’s Deaf Services),

joins the deaf, hearing impaired, interpreting service, EFGHIJKLMNOPQRSTUVWXYZ blind, sight impaired and deafblind services together. These services are run through Sight for Surrey. Please contact the following: • Social Work, Hearing Assessments and Equipment Tel: 01372 869 961 SMS: 07500 926 834 Skype: sensory.services Minicom: 01372 361 517 email: [email protected] • Interpreting (BSL interpreters and notetakers) Tel: 07517151408 SMS: 078600 26048 email: [email protected]

Death and dying Bereavement Advice Centre Practical advice on who to contact following a death. Tel: 0800 634 9494. Compassion in Dying Advice on planning ahead to ensure your wishes and choices around end-of-life care are known through making an advance decision. These set out your wishes and preferences for medical treatment and care should you not be able to voice a view. Tel: 0800 999 2434 visit www.compassionindying.org.uk

33 ABC D Tell us once service A universal contact point who will advise the passport office, DVLA, all Spelthorne Borough Council departments, HMRC and DWP of the death. Tel: 0800 085 7308 or visit www.gov.uk EFGHIJKLMNOPQRSTUVWXYZ Finding a person has died If you find a loved one or friend has died, for example they have died in their bed or chair during the night, or they are found on the floor when you visit them, it’s always best to call 999 and ask for an ambulance. The ambulance will confirm they have died and they will notify the police who will attend to confirm the circumstances surrounding the death. Once their enquiries are completed they will arrange for the body to be taken to the hospital mortuary. If they feel a post mortem is required, you will not be able to register the death until a certificate is issued. If the death is referred onto the coroner, this may hold up any funeral arrangements as you will need to wait for the post mortem or inquest to be completed. In Spelthorne, St Peter’s Hospital mortuary is most commonly used. Should you wish to see your deceased loved one, or have any questions about the post mortem, call the hospital bereavement office on 01932 722319. Loss of a pet If you require support due to the loss of a pet, the Blue Cross pet loss service can help. Tel: 0800 096 6606.

34 ABC D Dementia Dementia can affect older people, but it can also affect younger people. The brain neurons die, mental processes are altered causing a person to lose life memories,

have subtle or severe personality changes, struggle EFGHIJKLMNOPQRSTUVWXYZ to communicate, become disorientated as to time and place and struggle to make reasoned judgements, which affects their day to day function. It can be difficult for family and friends to manage and watch the person they love gradually slip away. There are different types of dementia which can be caused through diseases such as Parkinson’s and Alzheimer’s, or through having a number of small strokes. Caron Cares Advice and information for anyone caring for the elderly or someone with dementia. Tel: 07411 947200 or visit www.caroncares.co.uk Download a dementia assistance card. The person with dementia can show the card to ask for help, or if they are lost, the card can contain details of the next of kin who can then be contacted. These details can be put on a key fob or laminated to go in a purse. Alternatively you can get self-adhesive or iron-on transfers. web: dementiaassistancecard.com Dementia Help Advice and support from specialist dementia admiral nurses who offer support to families living with dementia. The nearest service is based at St Peter’s hospital. Please call 0800 8886678 or visit www.dementiauk.org

35 ABC D Dementia Support (Spelthorne) We provide support and advice to dementia sufferers and their families. Carrying a GPS tracker means an individual can be found should they get lost while out and about. We can sometimes supply the tracker free of EFGHIJKLMNOPQRSTUVWXYZ charge for local residents with dementia. Tel: 07973 434301 or visit www.sandsta.org.uk The open minds café is hosted by the Purple Angel ambassadors at the Greeno Centre, Shepperton on alternate Mondays. Come and join us.

Dentist NHS treatment NHS dental treatment is free for older people who receive pension credit and some other income-assessed benefits. People on low incomes may also qualify for free treatment or help with paying the charges. Tel: 0300 330 1348 or visit www.nhs.uk/livewell/ dentalhealth If you have tried to contact a NHS dentist but cannot find one who is willing to take you, NHS England may be able to help. Tel: 0300 311 2233 or visit www.england.nhs.uk If you require emergency dental treatment out of hours call 111. British Dental Health Foundation A charity that promotes the benefits of good oral health and runs a free consumer dental helpline offering advice on oral health issues, home visits, dental charges, treatments and how to find a dentist. Tel: 0845 063 1188 or visit www.dentalhealth.org

36 Community Dental Service ABC D This is a specialist referral service for children and adults who, due to a variety of severe or complex medical needs, learning disability, physical disability or mental health issues, have been unable to have their needs met by general dental practice. A referral-only EFGHIJKLMNOPQRSTUVWXYZ service via a GP, health or social care professional. The nearest centre is at Staines Health Centre but you may be offered an appointment at any of the centres. For more information visit: www.virgincare.co.uk/vc- providers/surrey-community-dental-services/ Home visits NHS dental home visits are only available to patients who have been certified by their GP as being housebound because of illness, age or disability. If you require a NHS home visit please ask you GP to refer you to the Community Dental Service.

Diabetes UK Provides information, advice and support to help people with diabetes manage their condition. Tel: 0345 123 2399 web: www.diabetes.org.uk

Disability Services ABLEize An online resource offering disability, mobility and health information on products, daily living aids and services, education, disability support groups and clubs UK wide. web: www.ableize.com

37 ABC D Disability Arts in Surrey (DAISY) Daisy promotes and celebrates the works of disabled artists and disability arts organisations in Surrey. Tel: 01483 519280 or visit www.daisyfest.co.uk

EFGHIJKLMNOPQRSTUVWXYZ Disability Living Foundation (DLF) Offer advice, information, signposting and training on independent living no matter what the disability or age. Tel: 0300 999 0004 or visit www.dlf.org.uk Disability Rights UK Promoting independent living for disabled people as well as giving support to carers. web: www.disabilityrightsuk.org Downs Syndrome Society Advice, support and information on health, employment, education, clubs and local services. Tel: 0333 1212 300 or visit www.downs-syndrome.org.uk Leisure activities Please see the Council’s Leisure Directory for activities for people with disabilities. web: www.spelthorne.gov.uk/leisuredirectory Limbless Association Provides information and support to the limb-loss community whether they are about to have an amputation or are already living with congenital or acquired limb-loss. We support both the civilian and military population. Tel: 0800 644 0185 or visit www.limbless-association.org Mencap Support, advice and signposting on learning disability issues. Tel: 0808 808 1111 or visit www.mencap.org.uk 38 ABC D RADAR The RADAR or National Key Scheme (NKS) offers disabled people and those with certain health conditions, independent access to locked public disabled toilets around the country by use of a RADAR EFGHIJKLMNOPQRSTUVWXYZ key. Keys can be purchased online. • www.incontinencechoice.co.uk • www.bluebadgecompany.co.uk • www.amazon.co.uk • www.vivantage.co.uk Remap Provide custom made equipment for people with disabilities where current equipment is not quite meeting the need. We do this by tailor-made adaptations to existing equipment, or by designing and making new equipment and gadgets in partnership with the user, carer or health professionals. Our volunteers are a practical bunch with their own workshops. Many are engineers but we come from a range of disciplines. Get in touch if you think we might be able to help you or if you have the necessary skills and could contribute to our work by becoming a volunteer. Tel: 01737 225543 or visit www.surrey.remap.org.uk SCAN and Spelthorne Physical, Sensory and Cognitive Disabilities Forum The forum meetings bring together service providers and service users to look at access issues. web: spelthorneaccess.org.uk Scope UK Working towards ensuring disabled people have the same opportunities as everyone else. Tel: 0808 800 3333 or visit scope.org.uk 39 ABC D Surrey Choices Help to find support, care, activities and services for your needs. Offers day and community support services, supported employment, short breaks, enhanced home living, training and skills for independence. Supports EFGHIJKLMNOPQRSTUVWXYZ adults with physical or learning disabilities, mental health issues and those who have dementia or who have additional needs due to ageing. Tel: 01483 806806 or visit www.surreychoices.com VASD (Voluntary Association for Surrey Disabled) Offers disability equipment hire as well as specialist equipment and living aids for purchase or loan. Also provides wheelchair accessible holidays by the coast in Sussex in adapted holiday properties including a canal boat on the Grand Union Canal. Tel: 01372 841148 or visit www.vasd.org.uk White Lodge Supports disabled adults, their families and carers in Surrey. ‘Rendezvous’ provide services for the physically disabled and have a fully accessible gym, art studio, computer suite and café. Services offered include therapy and fitness work, leisure and life skills support, complementary therapies along with moving and handling training for family and carers. After an initial assessment and consultation with our team, services can be tailored to meet individual needs. Tel: 01932 577996 or visit www.whitelodgecentre.co.uk

Disabled Facilities Grants If you or someone living in your property is disabled you may qualify for a disabled facilities grant towards the

40 ABC D cost of providing adaptations and facilities to enable the disabled person to continue to live there. Such grants are given by local councils and are means tested. For more information on the grant, call Spelthorne Borough Council.

Tel: 01784 451499 (option 3) EFGHIJKLMNOPQRSTUVWXYZ web: www.spelthorne.gov.uk

District nurses Visit people in their own homes to offer health care services and assist them in managing their health with the aim of avoiding unnecessary admission to hospital. Referral is via your GP who will refer you for an initial assessment. The district nurses for this area are based at Staines Health Centre. Tel: 0300 303 0058

Domestic abuse Domestic abuse is when the behaviour of someone close to you causes you harm. This can be physical (hitting/ pushing), psychological (verbal bullying, keeping you isolated by stopping you seeing your friends or family), sexual (non-consensual sexual contact) and financial (not allowing you money or taking money/property). Galop (lesbian, gay, bisexual, transgender support) If you are part of the LGBT community and have experienced hate crime, sexual violence, or domestic abuse we can offer advice and support. Tel: 0800 999 5428 or visit www.galop.org.uk National domestic violence services Confidential support to men and women affected by 41 ABC D domestic violence, their friends and families. The 24- hour freephone is operated by Women’s Aid (www. womensaid.org.uk) and Refuge (www.refuge.org.uk). They run a country-wide network of refuges for women experiencing violence who need to flee. They are able EFGHIJKLMNOPQRSTUVWXYZ to support those who do not speak English well and can offer culturally-appropriate advice and assistance. They also offer refuges for men fleeing violence. Tel: 0808 2000 247. Respect (for perpetrators of abuse) For anyone who abuses their partner or parents but would like support to change. Tel: 0845 122 8609 or visit www.respect.uk.net Southall Black Sisters Support, counselling and legal advice offered to ethnic minority women experiencing domestic violence. Tel: 0208 571 9595 visit www.southallblacksisters.org.uk

Domestic help and gardening services For cleaning, ironing and gardening services search online for domestic help in the area you live, or contact Age UK’s Home Time Service. Before employing someone check their details to make sure they are legitimate and reliable. Visit Checkatrade to find registered services where you live and read the reviews. web: www.checkatrade.com Domiciliary Care Need support with washing, dressing, cooking and daily living tasks? You might need to consider a carer to assist you. My Care, My Home can signpost local services. Tel: 0800 731 8470 or visit www.mycaremyhome.co.uk 42 ABCD E E

Electricity and Gas Most providers have services in place for you to budget the costs so you can afford to power your home. You FGHIJKLMNOPQRSTUVWXYZ might need a smart meter so you do not get estimated bills. You could have a prepay meter to pay as you go. An energy card could allow you to pay regular amounts towards you bills, or you could choose to have money taken direct from your benefits. Your provider might also be able to offer a range of adaptations such as braille labels and special controls if you have a visual impairment or have difficulties with your hands. For more information speak to your provider. The main providers in London and the South East are: Electricity • EDF: 0800 056 6341 (main) 0800 096 2929 (Text for hearing impaired) • SSE: 0800 048 3516 (main) 0800 622 839 (Text line) email: [email protected] National Emergency Power Cut Line Tel: 105 to report a power cut (24 hr service) Gas • EDF: 0800 056 7777 (main) or 0800 096 2929 (Text for hearing impaired) • SSE: 0345 026 2658 (main) or 0800 622 839 (text line email: [email protected] Gas emergency contact line If you think you smell gas call 0800 111 999 (24 hr service) Also see Priority Service Register on page 59. 43 ABCD E Emergency contacts In case of emergency cards (ICE) It is advisable to keep a list, perhaps in your purse or wallet, of people to contact in an emergency. If you are unwell and taken to a hospital, they will then know who

FGHIJKLMNOPQRSTUVWXYZ to notify in case you are unable to tell them. To download an ICE card please visit www.geticecard.com Message in a bottle The Lions, ‘Message in a bottle scheme’ is designed to encourage people to keep their personal and medical details on a standard form and in a common location – the fridge. The bottle is kept in the fridge, where the emergency services will be able to find it in the event of being called to your home. They will know you have a bottle by the two labels displayed on the inside of the front door and on your fridge. The tubs are free of charge and can be found in police stations, pharmacies, GP surgeries, council offices, Age UK offices and in the Spelthorne Council run centres for older people. To locate a tub please call 01784 464567 / 246415. Useful paperwork It is helpful for you to keep a list at home of the whereabouts of documents such as insurance policies, your will and banking details so should the worse happen your loved ones can locate paperwork.

Emergency pendant alarms See Spelthorne Personal Alarm Network, page 86

44 ABCD E Emergency Services The police, ambulance and fire service can be contacted on 999. If you have hearing loss or difficulty with speech and there is an emergency you can now contact the 999

service by text from your mobile phone. You must be FGHIJKLMNOPQRSTUVWXYZ registered to use this service. Text ‘register’ to 999. You will get a reply, then follow the instructions you are sent. For more information visit www.emergencysms.org.uk. Non-emergency helpline numbers: • Crime stoppers: 0800 555111 (anonymously report a crime) • Police: 101 • British Transport Police: 0800 405040 or text 61016 • Modern Slavery Helpline: 0800 0121 700 • Anti-Terrorist Hotline: 0800 789 321 • Prevent Engage Officers: 01483 631 572 (Extremist concerns) • Stalking Helpline: 0808 802 0300 Neighbourhood policing To get in touch with the neighbourhood policing team call 101. If you are hearing impaired use text phone 18001 101.

Energy efficiency Action Surrey Free impartial advice on efficiency improvements to your property, such wall/loft insulation, boiler repair or replacements and renewable energy options. Can also advise on grants and local trusted installers. Tel: 0800 783 2503 web: www.actionsurrey.org 45 ABCD E Ethnic Minority Forum Surrey Minority Ethnic Forum (SMEF) aims to assist the Black, Asian and Minority Ethnic (BAME) community by working in partnership with local organisations and groups to raise awareness of equality and diversity. SMEF want to empower BAME groups to become FGHIJKLMNOPQRSTUVWXYZ involved in their local communities so that they can influence and contribute to all aspects of citizenship. Offers support, advocacy, advice and signposting. Tel: 01483 447136 web: www.smef.org.uk

Exercise Exercise can help to control weight, combat health conditions, improve your mood and energy, help you sleep and be a fun social event. You should aim for 30 minutes of activity each day. Exercise classes The Council runs social centres for older people offering a variety of physical activities including pilates, carpet bowls and line dancing, along with activities that exercise the brain such as bridge and learning a language. For more information see the Community Centre Activity Guide and the Leisure Directory. Spelthorne Leisure Centre also offer exercise classes (Evergreens) for the over 50s on Monday and Friday mornings. A fun, low intensity, low impact session. These sessions vary centre to centre and include badminton and other activities.

46 ABCD E Exercise and weight management scheme The exercise referral scheme covers a wide range of health conditions including high blood pressure, diabetes, asthma, arthritis, obesity and depression. The weight referral scheme supports you in managing

your weight and eating healthier by becoming more FGHIJKLMNOPQRSTUVWXYZ physically active and making lifestyle changes. The scheme is a 10 week exercise programme with two sessions a week, run from the Spelthorne Leisure Centre. For referral please discuss with your GP. For more information on the scheme contact either Spelthorne or Sunbury Leisure Centres.

Eye test If your vision is not what it was and things are out of focus you may need an eye test. The eye test will check your vision as well as the health of your eyes. Please book a test with any high street provider. You may qualify for a free eye test if you: • are over 60 • have diabetes or glaucoma, or are over 40 with a sibling, parent or child who has glaucoma • are registered blind or partially sighted • are on certain state benefits, on a low income or have a HC2 or HC3 certificate • require complex lenses You may also be entitled to a NHS voucher towards the cost of glasses if you require complex lenses, are claiming certain benefits or have an exemption certificate. NHS health care cost line: 0300 330 1343.

47 ABCD E Optician home visiting service If you are not able to get out to the optician due to health or disability issues an optician can visit you at home to complete an eye test and provide prescription glasses. If you are over 60 or have health issues that mean you qualify for free eye care, this service is free. If you are FGHIJKLMNOPQRSTUVWXYZ entitled to an NHS optical voucher, this can be used towards the cost of your glasses. The following agencies offer home visits. • Homesight: 0800 0806095 • Complete Community Care: 0800 2404602

Eyesight problems and eye health For general information about any issues that will affect your eyes and eyesight such as dry eye, styes and spots in your vision as well as eye disorders such as glaucoma, cataracts and macular degeneration, visit: • www.allaboutvision.com • www.lookafteryoureyes.org • www.rnib.org.uk Glaucoma Association Provide information, literature and advice on sight loss, diagnosis and treatment. Tel: 01233 648170 visit www.glaucoma-association.com Macular Society Provide advice, support and signposting to people who have a macular condition, such as macular degeneration, retinal vein occlusion, macular holes and myopic maculopathy. Tel: 0300 3030 111 or visit www.macularsociety.org.uk

48 ABCDE F F

Flooding In the event of a flood the following can be contacted: • Sign up for flood warnings - 0345 9881188 • UK power supply network - 0800 783 8866 • Drinking water emergency - 0345 3572407 GHIJKLMNOPQRSTUVWXYZ • Environment Agency (rivers/ground water) - 03078 506506 • Thames Water (sewage clearing) - 0845 9200 800 • Spelthorne Council (rest centres/sandbags) - 01784 451499 • Surrey County Council (highways/road closures) - 0300 2001003 • Adult Social Care (vulnerable residents) - 01932 795292 (day) 01483 517898 (out of hours) During times of flood, rogue traders can appear and offer services that might otherwise be free, or unnecessary. If you are in doubt call Trading Standards on 03456 009 009.

Food banks Manna Food Bank is a local charity supporting local individuals who are referred by statutory and voluntary agencies and need emergency food and household essentials. Food parcels contain essentials for seven days and are made up of tinned and packet food. If you are interested in volunteering or donating food, donation boxes are available in some local churches. If you wish to make a monetary donation please call us. Tel: 07776 309390 web: www.mannafoodbank.co.uk 49 ABCDE F Forgetfulness Forgetfulness can be due to issues such as dementia but can also be caused by infection, depression, vitamin and mineral deficiencies and other health issues. If you are worried visit your GP to determine the cause. Treatment might be offered and services put in place to help you maintain your independence for as long as possible. GHIJKLMNOPQRSTUVWXYZ

Furniture projects If you require furniture but cannot afford to buy new, or you wish to donate, there are a number of second hand furniture providers who can assist, some also have white goods. Items can be delivered for a charge. Charity shops RSPCA shop, Ashford - 01784 423882 Princess Alice Hospice Shop, Staines-upon-Thames - 01784 442466 Addlestone Furniture Project Tel: 01932 855118 Address: Church Road, Addlestone, Surrey, KT15 1SG Hounslow Furniture Project Tel: 020 8892 4916 Address: Carnegie Hall, Northcote Ave, Isleworth, TW7 7JQ Kingston Community Furniture Project Tel: 020 8942 5500 Address: 1-3 Dollary Parade, Kingston Road, Kingston, KT1 3PD If you have items that need removing please see Bulky Waste Collections. 50 ABCDEF G G

Gambling Gamblers anonymous Offers support to anyone who is looking to stop gambling. No registration required, just turn up at the meetings. web: www.gamblersanonymous.org.uk HIJKLMNOPQRSTUVWXYZ Gamble aware Free, confidential support, information and advice if you have concerns about your own gambling or that of a friend or family member. Tel: 0808 8020 133 or visit www.gambleaware.co.uk

Gas See electric and gas, page 43

Good neighbour schemes These schemes can offer light housework, minor household repairs, accompanying on medical appointments, shopping, collecting prescriptions, dog walking, letter writing/form filling, light gardening and help with essential transport. If they cannot help, they can direct you to organisations that will. The organisations are run by volunteers; they do not charge for their services but donations are appreciated. For more information contact your local scheme. • Ashford Helping Hands - 01782 42322 (M-F 10am-2pm) • Care in Shepperton - 01932 254604 (M-F 9.30am-12noon) • Sunbury Good Neighbour - 01932 779867

51 ABCDEF G • Stanwell Good Neighbour - 07553221796 (M-F 10am-12 noon) • Good Neighbour Schemes Surrey - 01483 566072 (M-F 9am-5pm)

GPS location service (trackers) GPS uses satellite technology to pinpoint the location of the person wearing the pendant when they are out in HIJKLMNOPQRSTUVWXYZ the community. These devices can be provided to users of any age who feel vulnerable out in the community, or who are perhaps at risk of wandering or getting lost due to memory issues. Depending on the type of device and the provider, they can often be activated manually by pressing the button on the pendant if the user is lost. Some providers such as Runnymede Council use a call centre so the tracker can automatically trigger if someone crosses the boundary of a predetermined safe-zone area. A nominated responder, usually a friend or family member, is then called by the call centre so the pendant wearer can be found. For basic trackers which are not linked to a call centres, the family can locate the wearer via the internet. For providers of GPS tracking services please visit. • www.runnymede.gov.uk/gps • www.personalgpstrackers.co.uk • www.saga.co.uk • www.bluetrackgpstrackers.co.uk • www.back2you.com

52 ABCDEFG H H

Hairdressing Salons are provided at the Council run social centres for older people. This is a subsidised service for centre members. Please see social centres for older people. If you are housebound or have mobility issues and you cannot get out to a centre, mobile hairdressers can be found online and in the local paper. IJKLMNOPQRSTUVWXYZ

Halls for hire There are a number of halls for hire within Spelthorne. Please see the Council’s Leisure Directory for more information. Spelthorne Council also has three of its own centres that are available for hire, the Greeno Centre in Shepperton, Staines Community Centre in Staines-upon-Thames and the Fordbridge Centre in Ashford. These centres are available at evenings and weekends. For more information contact Customer Services. Tel: 01784 451499 (option 3). web: www.spelthorne.gov.uk/leisuredirectory

Handyperson service Age UK Surrey Can offer a handyman to do small jobs such as providing and fitting a keysafe, installing grab rails, fitting shelves or door chains. Tel: 01483 503414 or visit [email protected]

53 ABCDEFG H In the Nick of time A family business offering helping with jobs such as changing locks, plumbing, electrics, gardening, decorating, pet sitting/walking, cleaning and ironing. There is a set charge and all workers carry ID. Tel: 01483 751998 or visit www.nicktime.co.uk Skilled handyman We have a variety of tradespeople that offer carpentry, plumbing, electrical installation/repairs and other tasks.

IJKLMNOPQRSTUVWXYZ Provides a ‘one call does it all’ service. Tel: 0800 802 1164 or visit www.skilledhandyman.co.uk Surrey Handy Man Services An alliance of independent handymen that can offer flat pack assembly, hanging curtain poles, shelves, resealing baths and sinks, unblocking toilets, painting, plumbing, electrical and outdoor jobs. Tel: 01737 457 147 or visit www.surrey-handyman.co.uk

Hate crimes A hate crime is any incident where an individual is the target of abuse on the grounds of their race, religion, sexual orientation, gender identity or disability. You can approach the police directly or talk to Victim Support. Tell MAMA Supports victims of anti-Muslim hate crimes. Tel: 0800 456 1226 or visit www.tellmamauk.org True vision An online hate crime reporting website. Report any kind of incident without approaching the police directly. web: www.report-it.org.uk/home

54 ABCDEFG H Health Healthcare helpline Use feedback from patients, carers, family members and friends about people’s experiences of the health and social care services to campaign for improvements. Also provides signposting and information for patients as they navigate through the healthcare services. Tel: 0208 423 8999 visit www.patients-association.org.uk Health care costs Should you require an exemption certificate or help IJKLMNOPQRSTUVWXYZ with meeting health costs for the dentist, optician, prescriptions, wigs or hospital travel costs please speak to your GP practice. Tel: 0300 330 1343 or visit www.nhs.uk/NHSEngland/ Healthcosts/ Medical alert bracelets Medic Alert provide watches and bracelets which carry an international medical symbol. The ID enables emergency professionals to gain information about your health and medication, your next of kin, any advance directives you have made about treatment you want, whether you wish to be a donor and if you have allergies or implants. There is a charge for this service. Tel: 01908 951045 or visit www.medicalert.org.uk Non-emergency health advice For non-emergency medical advice call 111. If you are deaf you can video call a BSL interpreter. Please visit www.interpreternow.co.uk/nhs111/. If you have any general medical queries, want information about prescriptions or require advice on treating minor ailments, your local pharmacist can offer confidential advice. 55 ABCDEFG H For general information on health issues please visit www.nhs.uk/Conditions/Pages/hub.aspx

Health centres There are a number of GP practices in Spelthorne. If you need to register with a GP please try the surgery nearest to your home. Staines-upon-Thames and Stanwell • Knowle Green Medical Centre, Knowle Green, Staines- IJKLMNOPQRSTUVWXYZ upon-Thames - 01784 883654 • Staines Health Group, Knowle Green, Staines-upon- Thames - 01784 465229 • Staines and Thameside Medical Group, Chertsey Lane - 01784 454164 • St David’s Health Centre, Hadrian’s Way, Stanwell - 01784 883933 Ashford • Fordbridge Medical Centre, Fordbridge Road - 01784 242251 • Studholme Medical Centre, Church Road - 01784 420700 • Stanwell Road Surgery, Stanwell Road - 01784 730580 • The Orchard Surgery, Feltham Hill Road - 01784 252027 Sunbury-on-Thames and Shepperton • Sunbury Health Centre, Green Street, Sunbury-on- Thames - 01932 713399 • Upper Halliford Health Centre, Upper Halliford Road - 01932 785496 • Shepperton Health Centre, Shepperton Court Drive - 01932 220524 If you have trouble registering with a GP or have any issues with your health care provider, contact the NHS 56 Customer Contact Centre. ABCDEFG H Tel: 0300 311 2233 visit www.england.nhs.uk/contact-us/

Healthy eating and nutrition Eating a varied and balanced diet will help you stay healthy and active, reduce the risk of falling and maintain a healthy weight. It is important to eat three times a day. If you find it difficult to eat three big meals try having five or six smaller snacks. Make sure you drink plenty of liquids. Choose a variety of different foods each day, including IJKLMNOPQRSTUVWXYZ plenty of fruits, vegetables and starchy foods such as rice, bread and potatoes. Include some protein-rich foods such as meat, fish, eggs, nuts, lentils or beans and some milk and dairy foods like cheese and yoghurt. A healthy diet should provide you with the right amount of energy (calories). If you take in too much energy you will gain weight. If you take in too little you will lose weight. You need enough energy to carry out everyday tasks such as walking and moving, but also for things like breathing, pumping blood around the body and thinking, which also require energy. For more information visit: • www.nutrition.org.uk • www.gov.uk/government/publications/the-eatwell-guide Emergency Store Cupboard An emergency store of dried, long life, canned, packet and frozen food is useful, especially during bad weather or illness if you cannot get out as easily. Items such as rice, pasta, tinned fruit, vegetables and meat, packets of soup, dried fruit and nuts are all useful to keep in stock, as are frozen vegetables and ready meals. Remember to be aware of best before and use by dates. 57

ABCDEFG H Hearing As you age you may experience some hearing loss. Please visit your GP who can refer you to the audiology clinic at your local hospital or hearing test centre. Once a hearing test is complete, hearing aids can usually be offered free of charge. The NHS can provide the latest hearing aids and can offer batteries, free repairs and maintenance. If you currently have a NHS hearing aid but are struggling

IJKLMNOPQRSTUVWXYZ to hear it might be due to the fact that the tubes on your aid need changing, or because your aid needs fine tuning or turning up. Please contact the centre that provided them to make any changes. Hearing tests are available privately if you are able to pay. A number of local opticians can offer these services. A variety of styles are available from a discreet in the ear model to the standard over the ear hearing aid. If you not able to get out to have a hearing test due to health or disability issues, an audiologist could visit you at home to offer a hearing test and provide you with a hearing aid. Private charges apply for these services. For more information please contact the following: • Complete Community care - 0800 240 4602 • Surrey Hearing Services - 01252 325105 • Age UK - 0808 102 0010 Hearing aid drop in clinics If you have a NHS hearing aid, maintenance can be offered at All Saints Church, The Broadway, Laleham. Please contact Oliver or Carol Davies on 01784 255432 or email [email protected] The Council run social centres for older people are 58 ABCDEFG H also able to offer maintenance on NHS hearing aids to its centre members. To make an appointment please contact your local centre.

Heart health British Heart Foundation Offer easy to understand information about heart disease and advice on how you can help prevent it. Tel: 0300 330 3311 or visit www.bhf.org.uk IJKLMNOPQRSTUVWXYZ Heart Failure Matters We provide practical information for patients, families and caregivers on all aspects of heart failure. web: www.heartfailurematters.org Heart UK We provide support, guidance and education services to individuals with concerns about cholesterol, its effects and treatment. Factsheets are available to download. Tel: 0345 450 5988 or visit www.heartuk.org.uk

Heating (Priority Service Register PSR) Utility companies who supply power are obliged to hold a register of vulnerable people who due to age or disability need power to ensure their health is maintained and fuel debts do not built up. The register is free of charge and provides a number of special services to those who are eligible. If you are on the PSR, you can get free advice on energy efficiency, advance notice if your supply is going to be interrupted and priority re-connection. Services also include regular meter reading, bills sent to a relative or 59 ABCDEFG H carer to help you check them and your bill in braille, large print, audio tape, textphone or typetalk. You can have password entry so a worker from your energy provider calling at your home can offer this so you are clear who they are. To join the register just ask your supplier. Their phone number and address can be found on the back of the bill.

Holidays

IJKLMNOPQRSTUVWXYZ For those who have a health or disability issue and who have specific requirements. Please visit. • www.holidaysforall.org.uk • www.disabilityholidaysguide.com • www.holidayswithhelp.org.uk • www.holidaycare.org.uk • www.revitalise.org.uk • www.accessibletravel.co.uk • www.calvert-trust.org.uk • www.visionhotels.co.uk If you need support in funding a holiday please visit. • www.disability-grants.org • www.turn2us.org.uk • www.3hfund.org.uk Day trips Spelthorne Council run social centres for older people offer a variety of day trips for centre members. For more information please visit your local centre. Once you are a member of one of our centres you can access the activities and trips at all of our centres. Alternatively for day trips please visit: • www.epsomcoaches.com/day-tours • www.phoenixtours.co.uk 60 Home Improvement Agency ABCDEFG H Home Improvement Agency (HIAs) and Care and Repair help elderly and disabled people to improve, repair, maintain, or adapt their home. HIAs provide advice and information for home owners and private tenants. They can check to ensure what benefits and grants you may be entitled to when meeting the costs of the work and help you to apply for a disabled facilities grant. They can visit you at home and work closely with other agencies to help to identify tradespeople to undertake works so IJKLMNOPQRSTUVWXYZ your home is a comfortable and safe place to live. In the Spelthorne area A2Dominion offer this service. Tel: 0208 825 1759 web: www.a2dominion.co.uk/HIA

Hospital Transport The NHS Patient Transport Services Available for patients whose medical conditions are such that they require support whilst travelling, or they cannot use other forms of transport to attend their hospital appointments. Please booked well in advance. Booking line: 0300 200 1067. Hospital Hopper A free mini bus service between Ashford & St Peters hospitals running every 30 mins from 6am-10pm. Web: http://www.ashfordstpeters.nhs.uk/patients/getting-here

Housing Rented and Social Housing Anyone seeking social housing in Spelthorne is welcome to apply to the Spelthorne Housing Register. Application 61 ABCDEFG H forms can be completed online. Conditions apply before you can be accepted and housing is provided via the Housing Associations. If you require privately rented accommodation please talk. To local letting agents and view the local papers. Sheltered housing Sheltered/retirement housing is accommodation for older people This accommodation can be purchased privately or rented through social housing providers, such as

IJKLMNOPQRSTUVWXYZ A2Dominion or private organisations, such as Alms houses. Properties are usually in purpose built developments for the over 55s and often one bedroom. Rents will usually include service charges to cover all the grounds maintenance and cleaning of communal areas. Some schemes offer social activities, others are quieter. To view the location of sheltered/retirement accommodation please visit www.housingcare.org Extra Care sheltered If you would struggle to manage on your own but are not at the point of needing residential care ‘Extra Care’ sheltered accommodation might suit. They often have carers on site, a meal service, an alarm system and facilities which may include hairdressing, communal lounge and social activities. The Extra Care facilities are in Stanwell and Sunbury-on-Thames. To access Extra Care, a referral to the Housing Register would be required along with an assessment of need by Adult Social Care. The majority of social housing is allocated through Search Moves and is only open to people accepted on to the Housing Register. If you do not qualify to join the Housing Register you maybe able to rent privately through A2Dominion. Please see page 4. 62 ABCDEFG H Housing Register: 01784 446380 web: www.spelthorne.gov.uk/housing email: [email protected] A2Dominion: 0208 825 1717 (lettings) web: www.a2dominion.co.uk

Almshouses Provide affordable local housing for older people who are fully able to meet their own needs. There are two IJKLMNOPQRSTUVWXYZ Almshouses located in the Borough. • Rowland Hill: 01784 558819. Residents are single women aged 55+.The one-bed flats are in Ashford and have access to a communal area for socialising and activities. A manager is on site for support. • Vigne-Bremner : 01932 782149. Residents are aged 65+ who either reside, or have close relatives residing within the local area. One-bed flats in Sunbury-on-Thames.

Housing advice and homelessness Perhaps your accommodation is not suitable, your tenancy agreement is coming to an end, you are at risk of homelessness, you cannot pay your rent, you are affected by the benefit cap or you require adapted housing due to age or disability issues. The Council’s Housing Advice team can help. Tel: 01784 446383 email [email protected] Rentstart (Spelthorne) Are you are a single person, or a couple aged 18-65 with no dependent children, no health or disability issues but require support in securing rented accommodation or 63 ABCDEFG HI JKLMNOPQRSTUVWXYZ need help with a deposit. Tel: 01784 446422 web: www.spelthornerentsart.org.uk Shelter For general advice on housing issues and your rights. Tel: 0808 800 4444 or visit www.england.shelter.org.uk ______

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Independent Living Team The Independent Living Team is based at the Council Offices and provide high quality services for older, retired and disabled people living within Spelthorne. Our services include: • provision of four social centres for older people that provide various activities and social events • the Spelthorne Meals on Wheel Service providing hot lunch delivers for those in need • Spelthorne Personal Alarm Network (SPAN) emergency pendent alarms for those at risk of falls or who are frail, disabled or unwell • local information and advice on services in the Borough including Spelride community transport. • administration of this publication Meals on Wheels: Tel: 01784 44265 email: [email protected] SPAN:

64 ABCDEFGH I Tel: 01784 444 277 Email [email protected] Independent Living: Tel: 1784 446389 email: independent [email protected] Address: Independent Living Team, Spelthorne Borough Council, Council Offices, Knowle Green, Staines-upon- Thames, TW18 1XB. web: www.spelthorne.gov.uk/olderpeople J

Insurance K

If you require house, pet or travel insurance please seek LMNOPQRSTUVWXYZ advice from your usual provider. There are agencies that provide insurance specifically for those over 55 and for those with specific health issues, although the premiums can often be increased. • Saga – www.saga.co.uk / 0800 015 8055 • Insure and go – www.insureandgo.com / 0330 400 1383 • Staysure – www.staysure.co.uk / 0800 033 4902 • Medical travel – www.medicaltravelcompared.co.uk / 0808 102 3245 • Age UK – www.ageuk.org.uk / 0800 389 4852 • Insure for – www.Insurefor.com / 0345 658 0220 ______

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Keysafes A keysafe is a metal key holder (opened with a number code set by you) that is secured to the outside of your 65 ABCDEFGHIJ KL MNOPQRSTUVWXYZ property. It contains a key to your home so if you lock yourself out, or the emergency services need to get in, they can gain access without causing damage. You can purchase one online and install it yourself, or get a ‘handyman’ to install it for you (see handyman services). These websites might help: • www.keysafe.co.uk • www.lockout-tagout.co.uk • www.homebase.co.uk • www.amazon.co.uk • www.screwfix.com ______

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Legal Advice Citizens Advice Bureau Please see page 25. Coram Legal Centre If you are a grandparent caring for grandchildren or have questions about residence, contact, law or policy affecting your grandchildren, Coram can provide a number of downloadable advice sheets. web: www.childlawadvice.org.uk General Legal Advice Most solicitors are able to offer 30 minutes of free legal advice on general issues such as wills and probate, matrimonial, civil and employment law. Contact a local solicitor to enquire. Any legal paperwork that requires

66 ABCDEFGHIJK L completion will be charged at their normal rates. Surrey Law Centre The centre provides legal advice, sometimes free, to vulnerable people covering a number of areas including welfare and disability rights, community care, debt and mental health. If they cannot help they can signpost you to other services. The nearest advice centres are in Walton and Woking. web: www.surreylawcentre.org

Leisure and recreation There are a number of parks and facilities within Spelthorne that you can use for outside activities, such as bowls and tennis. MNOPQRSTUVWXYZ Tel: 01784 451499 (option 3) web: www.spelthorne.gov.uk/leisuredirectory

Leisure centres Spelthorne and Sunbury Leisure Centres The leisure centres are open seven days a week. Activities include swimming and aqua fitness, specialist keep fit classes, yoga, zumba, pilates, badminton, squash and a fitness suite. A café and soft play area is available on site. Also available, ‘Evergreens’ exercise sessions for the over 50s and free swimming for the over 75s and those of all ages with disabilities. • Spelthorne Leisure Centre, Knowle Green, Staines-upon- Thames - 01784 493 493 • Sunbury Leisure Centre, Nursery Road, Sunbury-on- Thames - 01932 772 287

67 ABCDEFGHIJK L Lesbian, Gay, Bisexual, Transgender Services Opening Doors London Social activities for older (50+) LGBT people. These are London based activities but people from other areas are welcome. Tel: 020 7239 0400 visit www.openingdoorslondon.org.uk Outcrowd Surrey Opportunities for LGBT people to meet and socialise. web: www.outcrowd.org.uk Outline Surrey Advice and information helpline for people questioning their sexuality and/or gender identity. They also offer

MNOPQRSTUVWXYZ befriending services to LGBT Surrey residents. Tel:01483 727 667 or visit www.outlinesurrey.org Hate crime/homophobia Advice line 0207 704 2040.

Libraries There are five libraries located throughout Spelthorne: • Ashford Library - Church Road, Ashford. • Shepperton Library - High Street, Shepperton. • Staines Library - Friends Walk, Staines-upon-Thames. • Stanwell Library and Information Centre - Hadrian’s Way, Stanwell. • Sunbury Library - The Parade, Staines Road West, Sunbury-on-Thames. Tel: 0300 200 1001 Hearing Impaired: 18001 0300 200 1001 (text relay) or SMS: 07527 182 861 Minicom: 020 8541 9698 email: [email protected]. 68 ABCDEFGHIJK LM NOPQRSTUVWXYZ web: www.surreycc.gov.uk/libraries Library direct If you have difficulty getting to a library due to ill health, disability, mobility or have caring responsibilities, you could register for library direct services. This is a free service that offers an extended loan period, no overdue charges and free reservations on books. You can collect yourself or nominate a friend to pick up. If you do not have anyone who can help we can arrange for the books to come to you. Tel: 01483 543599 or email: [email protected] ______

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Meals on Wheels (MOW) Spelthorne Meals Service aims to help people remain independent and in their own home. We deliver a hot meal and pudding to people who are housebound or who find it difficult to prepare a daily meal for themselves, due to frailty or mobility issues, disability or memory loss. We deliver hot meals five days a week and we can offer a sandwich for tea, if required. A seven day service can sometimes be provided for those who have a lot of care needs and who perhaps do not have family and friends to assist. The service can be provided long term or for short periods of time, for example in the event of illness or when somebody who normally provides a meal is on holiday. A charge of around £4 is made for the cost of each meal and 69 ABCDEFGHIJKL M around £1.80 per sandwich. We deliver meals between 11am- 2pm. If we take a referral from a health or social care professional we can usually deliver to the person the next day. If we take a self or family referral we may take up to five working days to offer a service. If you are having difficulty coping please contact your GP or local Adult Social Care team for a referral, or contact us direct. Tel: 01784 444265 Address: MOW, Spelthorne Borough Council, Council Offices, Knowle Green, Staines-upon-Thames, TW18 1XB email: [email protected] web: www.spelthorne.gov.uk/older-people NOPQRSTUVWXYZ

Mental Health Community Mental Health Services (CMHT) CMHT offers assessment, diagnosis, treatment and support for people aged 65+ who have a mental health issue, deterioration in cognition and/or dementia. Access to the service is via a referral from a GP or other health/social care agency. The team is based at the Cedar Unit at Ashford hospital, London Road and can be contacted on 01784 884409. Community Mental Health Recovery Service (CMHRs) The CMHRS teams work with adults aged 18-65 with severe and enduring mental health problems, such as schizophrenia, personality disorders and psychosis. Referral to the team is via a GP. The team is based in the Portacabin, Burgess Way, 70 ABCDEFGHIJKL M Knowle Green, Staines-upon-Thames and can be contacted on 01932 794848. CornerHouse Services in Woking and Runnymede, Staines-upon- Thames and Stanwell. CornerHouse provide advice, support and groups for depression, mindfulness meditation, eating disorders, panic and anxiety, Asian women’s group and a carers’ group. Tel: 01483 757461 or 07902 426961 (SMS) web: www.cornerhousewoking.org.uk Have I got a problem? This is an online resource for mental health issues. web: www.haveigotaproblem.com First Steps Surrey

Offer a range of mental health self-help resources and NOPQRSTUVWXYZ signposting to local and national services. They do not offer counselling. Tel: 0808 801 0325 or 07860 077 307 (SMS) web: www.firststeps-surrey.nhs.uk Mental Health Crisis Line For support if you are experiencing a crisis please call 0300 456 8342. For the hearing impaired use SMS text 07717 989 8342 and Relay 18001 0300 456 8342. Safe Haven A café-style drop-in centre for anyone wanting help with their mental health, or who is experiencing a crisis, as well as friends and family who need advice or support. You can simply have a cuppa and a chat or a full mental health assessment, if required. The service is a drop in, open every day of the year Monday to Friday 6-11pm and weekends and bank holidays 12.30-11pm. 71 ABCDEFGHIJKL M Address: The Prop, 30 Goldsworth Road, Woking, GU21 6JT Sane Support, advice and signposting to other services. Tel: 0300 304 7000 or visit www.sane.org.uk/resources Sunbury Accord A group for mental health service users, their families and friends. Meetings are Friday 7.30-10.30pm at Ashford Congregational Church. Activities include quizzes, bingo, craft, speakers and a friendly place to relax. Hot meals and refreshments are available. Minibus transport is available at a low cost. A seaside trip, Christmas meal and summer barbecue also take place, as well as other seasonal events. No referral is needed. Just turn up. Volunteers welcome to help with minibus driving (no special licence

NOPQRSTUVWXYZ required) or to help with activities and clearing up. Call Lorraine 01784 420561. Other mental health websites • www.mind.org.uk • www.together-uk.org

Money If you need help to manage your finances and you have a trusted relative or friend to help, you might want to consider the following. • prepaid cards - load cash on them and spend anywhere (www.pockit.com) • Standing Order - pay someone a set amount each month to cover the costs of your shopping and bills • Direct Debit - use this to pay bills direct from your bank • third party mandate and joint accounts - allows someone access to your bank to pay bills and write cheques on 72 ABCDEFGHIJKLM N your behalf • Simple Payment Cards and appointees - someone else is allocated to collect your benefits/State Pension (0845 600 0046 www.gov.uk/Simple-payment) ______

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Neurological disorders Organic neurological disorders are caused by damage to the brain, spinal column or nerves. Damage can be due to illnesses, accidents, cancers of the brain, or as a result of stroke, head injury or a genetic disorder. Functional neurological disorders (FND) are due to the

brain’s inability to send and receive signals properly OPQRSTUVWXYZ when there is no damage to the brain, spinal column or nerves. Onset is often linked to infection, operation, injury or emotional trauma. The brain and nerves carry messages to the body and help us to move, feel pressure, control breathing, speech, bladder and bowels. When damaged occurs, communication from brain to body is disrupted and can result in a variety of symptoms. Some neurological disorders will cause deterioration over time. All disorders affect a person’s quality of life and their ability to live independently. Back Up Trust wheelchairs, skills training, signpost to other services. Tel: 0208 8875 1805 or visit www.backuptrust.org.uk

73 ABCDEFGHIJKLM N Epilepsy Action Tel: 0808 800 5050 or visit www.epilepsy.org.uk FND Hope Online support for those affected by functional disorders. web: www.fndhope.org and www.neurosymptoms.org Headway Providing support and information to brain injury survivors, their families and carers. Tel: 0808 800 2244 or visit www.headway.org.uk Huntington’s Disease Tel: 0151 331 5444 or visit www.hda.org.uk Migraine Trust web: www.migrainetrust.org Motor Neurone Disease Tel: 0808 802 6262 or visit www.mndassociation.org OPQRSTUVWXYZ Multiple Sclerosis (MS) Tel: 0808 800 8000 or visit www.mssociety.or.uk Parkinson’s Disease Tel: 0808 800 0303 or visit www.parkinsons.org.uk Spinal Injuries Association Tel: 0800 980 0501 or visit www.spinal.co.uk The Brain Charity Emotional support, practical advice and signposting. Tel: 0151 298 2999 or visit www.thebraincharity.org.uk For a list of national support organisation for the various neurological disorders please go to www.neural.org.uk ______

74 ABCDEFGHIJKLMN O O

Occupational Therapist If you require support to remain independent at home and would benefit from your armchair and toilet seat being raised, grab rails in the bathroom, ramp access or a walking frame, an Occupational Therapist can assist you with this. Please call Adult Social Care on 01932 795292.

Opal Group (Older People Actively Living) This Opal group runs from our Fordbridge and Greeno Centres and is for older people who have some additional support needs, such as mobility issues, memory loss, feeding difficulties, partial sight or hearing loss, so they can fully access the services on offer within the centres. Various activities take place each PQRSTUVWXYZ day, such as chair based exercise, quizzes, games, singing for the brain, bingo, trips out, arts and crafts. The activities are designed to keep the brain active and to enable people to socialise with others who share similar difficulties. The group is a referral only service and we work closely with our colleagues in Adult Social Care, as an assessment is sometimes required. There is a daily charge to attend the group. This can be met by the client themselves, or as part of a social care package, if one is in place. For more information please call the Independent Living Team. Tel: 01784 446389 email: [email protected] 75 ABCDEFGHIJKLMN O Organ donation Organ donation after death can help others live a normal life. Organs, corneas, skin, bone, muscle and other tissues can be used to assist those with organ failure, or those who have had a traumatic injury to help rebuild their damaged body. Brain donation upon death (with prior notification to the specialist services) helps further the research into Parkinson’s, dementia, schizophrenia and other brain disorders. Donating your body after death for scientific research helps medical students learn about the human body. Living donors can also donate organs, blood, bone marrow and stem cells to help those with blood cancers and other immune disorders, or those who require blood due to an operation or medical procedure. If you are interested in donation please contact: • National Donor Register (organs, blood and bone

PQRSTUVWXYZ marrow): 0300 123 2323 or visit www.nhsbt.nhs.uk • Antony Nolan Trust (bone marrow/stem cells): 0303 3030303 or visit www.anthonynolon.org • Human Tissue Authority (brain/body donation): 0207 2691900 or visit www.hta.gov.uk

Outdoor gym An outdoor mini gym is available at Shepperton Recreational Ground, Glebeland Gardens, Shepperton. The gym includes a cross trainer, activities for toning and a table tennis table. The gym is free to use. ______

76 ABCDEFGHIJKLMNO P P

Pain Acute pain can follow an injury and lasts for a limited period of time. Chronic pain is recurrent pain which lasts months and may be related to other health issues. British Pain Society An alliance of pain specialists working on pain research and treatment. They do not take referrals but their websites has a list of organisations to contact. web: www.britishpainsociety.org/useful-addresses/ Pain Concern Provides information, support and signposting to support services. Tel: 0300 123 0789 or visit www.painconcern.org.uk Pain Foundation The website offers downloadable leaflets on the different types of conditions that cause pain. QRSTUVWXYZ web: www.painrelieffoundation.org.uk Pain clinics People with chronic pain may be able to attend a specialist pain clinic for assessment and pain management. Please talk to your GP for a referral to your nearest service.

Pensions See benefit advice page 11.

77 ABCDEFGHIJKLMNO P Pest control Treatments in domestic properties for rats, wasps, cockroaches and a variety of other pests (not protected by legislation) are available. There is a charge for this service which is payable to the contractor at the time of treatment. If you are of retirement age, disabled or in receipt of certain benefits, you might be entitled to a refund of some of the costs. Tel: 01784 446251 (Environmental Health Domestic) web: www.spelthorne.gov.uk Fox Project Provides information on humane fox repellents. Tel: 01892 826222 or visit www.foxproject.org.uk

Pets Cinnamon Trust Helps keep elderly owners and those in final stages of a terminal illness together with their beloved pet. There QRSTUVWXYZ is a nationwide network of volunteers who can assist with dog walking, vet trips and cleaning litter trays. They can also arrange short term foster care of pets when an owner has to go into hospital. Tel: 01736 757900 or visit www.cinnamon.org.uk Rehoming If you need to rehome your pet or would like a companion, various services can help. They can offer advice about keeping pets and paying vet bills. • Millbrook Animal Centre - Guildford 0300 1230740 • Blue Cross - Epsom 0300 7771932 and Hammersmith 0300 777 1800 • Battersea - Windsor 01784 494442 (dogs) 494462 (cats) 78 Pets as Therapy (PAT) ABCDEFGHIJKLMNO P People of all ages benefit from a visit by a PAT volunteer. We visit residential homes, hospitals, hospices and day centres to bring joy and companionship to individuals who appreciate being able to touch and stroke a friendly cat or dog. We do not visit individuals at home. Tel: 01494 569130 or visit www.petsastherapy.org

Power of Attorney (POA) This enables you to temporarily, or permanently, grant someone else the authority to deal with your affairs. General Power of Attorney You can appoint someone, usually a trusted friend or relative, to make decisions and take action with you or on your behalf. This is useful if you still have mental capacity but are perhaps abroad for extended periods, or are less mobile and in poor health. You can limit the power you give so that person can only deal with certain matters, such as your finances, your home or QRSTUVWXYZ your health. Your written consent is required. Once you are deemed to lack mental capacity, general POA is no longer valid. Lasting Power of Attorney When you lack mental capacity to make decisions or offer informed consent, a family member or close friend can apply to fully manage your property, financial, health and welfare needs. A doctor will need to confirm capacity issues and the application must be registered with the Office of the Public Guardian before it can be confirmed.

79 ABCDEFGHIJKLMNO P Guardianship Order A Court appointment which authorises a person to act and make decisions on behalf of an adult who lacks capacity and who receives care in the community services. Anyone with an interest can make an application to manage property, financial or personal welfare affairs. Orders are usually granted for 3+yrs. This type of order might be requested by adult social care if an adult has no family or next of kin to assist them as they cannot manage on their own.

Police See emergency services page 45.

Prescriptions See health care costs page 55. ______Q

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Red Cross Equipment hire Short-term loans of mobility aids, including wheelchairs, commodes, walking sticks, frames, bath seats and crutches. Some aids require a deposit to be left. The nearest loan centres are in Woking and Walton. web: www.redcross.org.uk Woking: 01483 772 369 (Mon, Thurs and Sat 10.30am- 12.30pm) 80 ABCDEFGHIJKLMNOPQ R Walton: 07813828636 (Wed and Thurs 10am-12noon) Home from hospital support We offer low level support at home such as essential shopping, collecting prescriptions, transport and escorting to appointments, companionship and signposting to other services (not medical support, personal care or assistance with domestic tasks). The service is referral only by a health / social care professional. For discharges from St Peter’s Hospital please contact Donna 01932 723707 or 07764 371716.

Religion There are a number of religious organisations within the Borough covering a variety of faiths. • Staines and District Synagogue (Jewish) - 01784 455615 • Ashford and Staines Community Centre (Muslim) - 07931 369176 • Gurdwara Sri Guru Singh Sabha, Hounslow (Sikh) - 0208 577 2793 • Hindu Temple and Cultural Trust Centre, Hounslow - 07940 254356 STUVWXYZ • Jehovah’s Witness, Staines - 01784 440843 • Christian Science, Kingston - 0208 546 2974 • Latter Day Saints, Staines (Mormon) - 01784 462627 • Spiritualist Church, Ashford - 01784 241474 • Tisarana Vihara Association, Twickenham (Buddhist) - 0208 898 6965

Residential or respite care See care needs, page 20.

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Safety in the home Accidents in the home do occur. Follow the advice to reduce their incidence. • make sure floors around your home are level and nonslip. Keep floor coverings in good repair and avoid using mats/rugs • don’t climb on chairs, stools, boxes or anything which may be unstable. Always use a proper stepladder or ask someone to help, for example, to change a light bulb • always use a rubber mat in the bath and have a handrail to assist you • never take electrical equipment near to water • get a qualified electrician to check wiring and repair faults. Never overload electrical points or run extension cables over or under a carpet as it may cause a fire or lead to you tripping • service electric blankets yearly and turn them off at night • take care with hot liquids - water, tea, fats, oils and hot water bottles • be sure that all rooms containing gas heaters are TUVWXYZ properly ventilated and they are serviced regularly. Use a carbon monoxide detector and report all gas leaks • never hang clothes or tea towels to dry over open fires or a cooking stove • have a handrail fitted to the stairs and keep stairs and passageways well lit • ensure any gardening items, rakes, trowels etc are stored away safely • if you are using any harmful or corrosive chemicals around the home, wear gloves or protective clothing and 82 be careful of your eyes. Don’t tip chemicals into other ABCDEFGHIJKLMNOPQR S bottles or mix two different sorts together. This can cause a reaction or you might consume it by mistake • ensure your doors are secure when you are home. Lock windows and doors when you go out Safety at home: www.rospa.com Electrical safety: www.electricalsafetyfirst.org.uk

Samaritans Confidential emotional support for people who are experiencing feelings of distress or despair, including those feelings which may lead to suicide. They are available 24 hours a day, 365 days a year and can be contacted in a variety of ways. Should you wish to visit them your nearest centre is Addlestone. Please call to book a visit. Tel: 116 123 (Freephone) Letter: Freepost RSRB-KKBY-CYJK, PO Box 9090, Stirling, FK8 2SA email: [email protected] Visit: Samaritan Centre, Ledger Drive, Addlestone, KT15

1AT (01932 844 444) TUVWXYZ

Shopmobility (Staines-upon-Thames) Staines Shopmobility is available to anyone with limited mobility to enable them to fully access the facilities in Staines. You do not need to be registered disabled, a regular wheelchair user or a Blue Badge holder. They have a wide selection of mobility equipment, scooters and wheelchairs. An escorted shopping service for people with a visual impairment is available along with a 83 ABCDEFGHIJKLMNOPQR S holiday wheelchair hire scheme. Charges apply for usage and a membership fee is payable. The service is available on a pre-booked basis. Tel: 01784 459416 Address: Staines Shopmobility, Two Rivers, Mustard Mill Road, Staines-upon-Thames, TW18 4BL email: [email protected] web: www.stainesshopmobility.co.uk

Sight impairment Action for Blind People Practical and emotional advice and support to people who are sight impaired, their friends and family. web: actionforblindpeople.org.uk British Blind Sport A charity that enables the visually impaired to have the same opportunities as sighted people to access and enjoy sport and recreational activities in the UK. Tel: 01926 424247 or visit www.britishblindsport.org.uk Guide Dogs for the Blind Provide mobility and freedom to blind and partially

TUVWXYZ sighted people. We educate the public about eye care and train and provide guide dogs for those in need. We offer rehabilitation services and long cane mobility training. If you require a guide dog or wish to help with training a guide dog puppy please get in touch. Tel: 0118 983 5555 or visit www.guidedogs.org.uk The Reading mobility team provides a range of mobility services across Surrey to help people who are blind and partially sighted get out and about by matching them with a volunteer. Please call 0845 372 7433. 84 ABCDEFGHIJKLMNOPQR S Holidays Vision Hotels welcome visually impaired guests. Services include talking alarm clocks, wheelchair accessible facilities, braille and large print information. There are facilities for accommodating your guide dogs, hearing dogs and helping dogs, at a charge. web: www.visionhotels.co.uk RNIB (Royal National Institute for the Blind) Support and advice on everyday products and leisure activities. An online shop is available. Tel: 0303 123 9999 or visit www.rnib.org.uk For information on services in your area please visit www.sightlinedirectory.org.uk Sensory Services Mobile Bus The bus regularly visits shopping centres, care homes and clubs for the elderly. Demonstrations on a range of specialist equipment for those who are sight/hearing impaired are available, along with signposting to relevant local services and networks. web: www.sensoryservices.org.uk Sight for Surrey Advice, support, specialist services and equipment for people of all ages who are visually impaired, deaf, hard TUVWXYZ of hearing or who have combined sight and hearing loss. Tel: 01372 377 701 Minicom: 01372 361 517 or SMS text: 07860 026269 Voice Line: 01372 869961(Hearing impaired) Address: Rentwood, School Lane, Fetcham, KT22 9JX email: [email protected] web: www.sighforsurrey.org.uk

85 ABCDEFGHIJKLMNOPQR S Thomas Pocklington Trust The Trust run a befriending scheme which is free to anyone with sight loss aged 18+. A volunteer will make contact regularly. Tel 0208 9961930 web: www.pocklington-trust.org.uk

Social Services Do you struggle to manage and require assistance due to your age, health, physical, sensory, learning disability or mental health issues? Social services are able to assist you. For support and signposting to other services, please contact the Surrey County Council Contact Centre between 8am and 6pm. Adult Social Care: 0300 200 1005 Text phone: 18001 0300 200 1005 SMS text 07527 182 861 Mincom 0208 541 7390 Address: Surrey County Council Contact Centre, Room 296-298, County Hall, Penrhyn Road, Kingston-upon- Thames, KT1 2DN web: www.surreycc.gov.uk TUVWXYZ Spelthorne accessible transport See community transport, page 27.

Spelthorne Personal Alarm Network (SPAN) SPAN is provided by Spelthorne Borough Council to enable older or disabled people to live independently in their own homes. Individuals are linked to our Care Centre and help is available 24 hours a day, 365 days a year. 86 ABCDEFGHIJKLMNOPQR S Each person is supplied with a small alarm unit, which uses the same line as their telephone. If you do not have a landline a mobile sim is available. Every unit has a small pendant which is worn around the neck, on the wrist, or as a clip. When the pendant is pressed the alarm unit makes a telephone call to our centre. The operator speaks to the caller and finds out what is wrong (ie medical emergency, bogus caller), they then arrange help by calling the emergency services or a relative/friend. If the individual cannot speak, the operator will still know who the caller is. After installation the SPAN service will maintain your equipment and replace batteries and straps when required to ensure the equipment is working properly. As well as the alarm we offer other types of equipment to help people live independently in their own homes. This includes things like bed sensors, falls detectors, gas detectors, door sensors and smoke alarms. Applications can be made by any agency or by the user or their family. A paper application is available or there is an online form for self-referrals (not for professional use) which can be found on the Council’s website at www. spelthorne.gov.uk/span. For more information get in touch. TUVWXYZ Tel: 01784 444277 Address: SPAN, Spelthorne Borough Council, Council Offices, Knowle Green, Staines-upon-Thames, TW18 1XB. email: [email protected] web: www.spelthorne.gov.uk/span

Social Centres for Older People There are four centres within Spelthorne open each 87 ABCDEFGHIJKLMNOPQR S weekday for groups and people of all ages. They offer a variety of activities. • exercise classes - yoga, pilates, tai chi, extend and chair-based exercise • dancing groups - line and tea dancing • one-to-one computer classes • arts and crafts groups, including knitting and painting • weekly activities - bingo, carpet bowls, curling, bridge, scrabble, chess, music and singing, creative writing, darts and table tennis • language lessons - French, Spanish and German • Men in Sheds - making and repairing items for centre members and the local community using tools and equipment on site (men and women welcome) • hairdressing and chiropody • shower room and disabled facilities • outings, parties and holidays. • specialist groups for those living with memory loss or stroke • support from local organisations such as Age UK, Alzheimer’s drop in and Unique adult ADHD support • advice sessions - basic legal advice, writing letters and benefits advice TUVWXYZ The centres have catering on site for a hot lunch or a light snack. They also offer coffee, cake and a chat. Our community transport collect and drop off at each centre. Some offer other services. Call to book an appointment. • aromatherapy and reflexology - Staines and Fordbridge centres • physio and massage - Greeno centre • spiritual healing and reiki - Staines centre

88 ABCDEFGHIJKLMNOPQR S • advice sessions - Staines centre • nails, eyebrows and waxing - Staines, Greeno and Fordbridge centre For more information about the centres please call them direct or visit them. See page 107 for contact details.

Spelthorne Volunteer Drivers Help to get the elderly and infirm to their medical appointments eg doctor, dentist, chiropody, optician or visiting relatives in hospital or care homes. Drivers give their time freely but a charge is made to cover their expenses. Tel: 07817 926736 (Mon-Fri 10am-12noon) web: www.spelthornevolunteerdrivers.org

Spelride See community transport, page 27.

Stroke A stroke is caused by a disruption of the blood supply

to part of the brain, leading to a brain injury. Ischemic TUVWXYZ strokes are caused by a blood clot in the brain. Hemorrhagic strokes are caused by a blood vessel in the brain bursting. Remember FAST: F - Face. Part of the person’s face starts to droop, making it difficult for them to smile. A - Arms. The person is unable to fully lift their arms and hold them up. S - Speech. The person has difficulties with speech, which becomes slurred. 89 ABCDEFGHIJKLMNOPQR S T - Time. Call 999 as emergency treatment is needed. A person experiencing a stroke might not have the classic symptoms above but could experience a sudden headache, confusion, dizziness, problems with communicating, problems with, or loss of vision, or a change in sensation in a part of their body. TIAs (Transient Ischemic Attacks) are mini strokes where symptoms can come on suddenly, disappear quickly and be less obvious than a major stroke. Any symptoms should always be investigated. Stroke Association Help and advice and signposting to other services. Tel: 0303 3033 100 (Helpline) Text phone 18001 0303 3033 100 (hearing impaired) email: [email protected] web: www.stroke.org.uk Hope Club The club meets on a Tuesday morning, term time only, at the Greeno Centre in Shepperton. The group is for those who have suffered a stroke as well as their carers. Join us for a coffee and a chat. Tel: Margaret on 01932 223511 (pm only). TUVWXYZ

Substance misuse (drug and alcohol) Alcoholics Anonymous Group meetings to share your experience and receive support in your recovery from alcoholism. Free service. Tel: 0207 833 0022 visit www.alcoholics-anonymous.org.uk Catalyst Treatment and support services for drug and alcohol users who want to change their lives. 90 ABCDEFGHIJKLMNOPQR S Tel: 01483 590150 or 07909 631623 (text) or visit www.catalystsupport.org.uk Have I got a problem? An online resource for addiction issues. web: www.haveigotaproblem.com I-access drug and alcohol services Support and signposting for those who have issues with alcohol, drugs or prescription medication. The nearest support service is based at St Peter’s Hospital. Tel: 0300 222 5932 visit www.surreydrugandalcohol.com Narcotics anonymous Telephone advice and signposting to treatment services for those addicted to drugs, as well as advice for family and friends. Tel: 0300 999 1212 or visit www.ukna.org

Surrey Fire and Rescue Service Help to keep vulnerable people safe from fire hazards in their own home. This can include the housebound or bedbound, those with memory loss or mobility difficulties and those with hearing or sight impairments who may struggle to exit the home in the event of a fire. To TUVWXYZ arrange a free Home Fire Safety visit and the installation of smoke alarms please get in touch. Tel: 0800 085 0767 web: www.surreycc.gov.uk/people-and-community/ surrey-fire-and-rescue

If you are not able to exit the home unaided, or might not remember what to do if a fire broke out, please consider a SPAN personal pedant alarm with a linked 91 ABCDEFGHIJKLMNOPQR ST UVWXYZ smoke detector attached. In case of fire the alarm would call out to advise the call centre that smoke has been detected, and if necessary the fire service would be called. Please see page 86.

Surrey Hubs The Surrey Hubs are a network of drop-in sessions offering information, advice, advocacy and signposting on various issues. The nearest Hub is in Staines-upon- Thames. Tel: 01784 458200 Text: 07519 861452 Address: 4 Thames Street, Staines-upon-Thames, TW18 4SD email: [email protected] web: www.thesurreyhubs.org.uk ______

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Talking newspapers and magazines RNIB Newsagent Provide newspapers, magazines, periodicals and specialist publications to those who are blind or sight impaired. We offer Braille, large print, USB, audio and DAISY CDs which are delivered to your door, or can be download from our website. Tel: 0303 123 9999 or visit www.rnib.org.uk Talking News Federation (TNF) We can signpost to local talking newspaper services in 92 ABCDEFGHIJKLMNOPQRS T your area. Formats on offer can include CD, Cassette, MP3, Sonata, Internet/Website and USB. Tel: 01793 497 555 or visit www.tnf.org.uk

Time bank The time bank is a way for people to come together to help others and themselves. Participants deposit their time by giving practical help and support to others and can withdraw banked time when they need something doing themselves. One hour = 1 credit. You could help a neighbour with housework and earn a credit for someone else to come and do your garden. You could offer any services - fix a leaking tap, help put a shelf up, teach someone to knit or give a music lesson. No money is needed as it is ‘time’ that is banked. Tel: 07412 900756 web: wwwtimebanking.org

Trading standards Call for advice if you have you been charged excessive amounts of money for a service or the work was not carried out properly, you have been pressurised in to buying something you did not want or been targeted by UVWXYZ doorstop callers, or your consumer rights have been ignored by shop keepers and service providers. Tel: 0345 040506 (helpline) Text Relay: 18001 03454 040506 SMS: 07527 182 861 (hearing impaired) Address: Surrey Trading Standards, Consort House, 5-7 Queensway, Redhill, Surrey, RH1 1YB web: www.surreycc.gov.uk/business-and-consumers/ trading-standards 93 ABCDEFGHIJKLMNOPQRS T Travel fares (Concessionary) Seniors railcards Allows you to travel on most trains cheaper. There’s a cost for the card and it can be purchased at most train stations. Tel: 0345 300 0250 or visit www.seniors-railcard.co.uk Disabled railcards Must be registered either visually impaired, deaf or hearing impaired, have epilepsy and receive certain benefits. Please call 0345 605 0524 or 0345 60101332 (Minicom/ textphone), or visit www.disabledpersons-railcard.co.uk Coach travel National Express have a Senior Coach card for people aged 60+ so you travel by coach cheaper. There is a cost for the card. There is also a Disabled Coach card for those registered disabled. If you are travelling in a wheelchair or require assistance, call the helpline at least 36 hours in advance of travel. Tel: 08717 818181 or visit www.nationalexpress.com National rail enquires For train times and routes call 03457 484950.

TV Licence UVWXYZ Any person aged 75+ is entitled to apply for a free licence. Your application must be registered before the date your current licence expires and you will need proof of age. If you are blind you are eligible to apply for a 50% discount (evidence required). Tel: 0300 790 6144 (helpline) Minicom: 0300 790 6050 web: www.tvlicensing.co.uk

94 ABCDEFGHIJKLMNOPQRST UV WXYZ U

University of the Third Age (U3A) U3A provides a wide range of daytime education and leisure activities for retired and semi-retired men and women within the Spelthorne area. There is a General Meeting at the Salvation Army, Woodthorpe Road, Ashford, usually on the last Monday of each month. At these meetings there is generally a speaker followed by refreshments where members can socialise and sign up for various activities, outings and social events throughout the year. Tel: 01932 889337 or 01784 251590 web: www.u3a.org.uk ______

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Victim Support Free and confidential support to victims of crime, witnesses, their families and anyone affected by crime. Tel: 0808 1689111 (support line) Text relay: 018001 0808 1689111 web: www.victimsupport.org.uk

Volunteering Would you like to make a difference to people’s lives within your community? Do you have spare time? Why not get in touch with your local services directly. 95 ABCDEFGHIJKLMNOPQRSTU V • local schools need people to support children with reading and to visit to tell them about the old days. • youth centres, Scouts and Brownies benefit from people offering guidance to the next generation. • day centres, care homes and older people’s charities all benefit from fund raising and befriending older people who have no visitors of their own, or who are housebound. • charity shops, hospices, hospitals and organisations that support with various health or disability issues, all benefit from people giving of themselves to support their work and help fund raise. • catteries, kennels, animal charities and pet rescue centres need dog walkers, pet foster carers and help to keep the animals fed, groomed and happy. Voluntary Support North Surrey For volunteering opportunities in the Runnymede and Spelthorne areas. Tel: 01932 571122 or visit www.voluntarysupport.org.uk Volunteering in Surrey web: www.surreycc.gov.uk/volunteer

Voting If you cannot get to the polling station to vote you can apply for a postal vote or to vote by proxy. It is important

WXYZ to apply early. Various leaflets are available in large print and audiotapes if required. For information contact: Telephone: 01784 446218 Address: Electoral Registration Office, Council Offices, Knowle Green, Staines-upon-Thames, TW18 1XB web: www.spelthorne.gov.uk/elections 96 ABCDEFGHIJKLMNOPQRSTUV W W

Walking for Health Scheme Spelthorne Walking for Health enables people to increase their physical activity. This makes you feel good, helps reduce stress, helps you sleep better, reduces blood pressure and helps to manage your weight. It is also a good way to meet new friends and see the local area. The walks are free, they are led by volunteers and take place in and around the Spelthorne area. Three walks take place each week on various days. One walk per week is shorter and slower to suit those who are total beginners. Our walks are friendly and sociable and the group often stops for a coffee after the walk. No booking required, just turn up. If you would like to join one of the free walks or want more information please contact Leisure Services. Tel: 01784 446 433 email: [email protected] web: www.spelthorne.gov.uk/walkingforhealth

Water In the event of an emergency, such as a mains pipe bursting, sewer flooding, or if you are without water, please call your local provider’s emergency line for assistance. Their details should be on your bill.

• South East Water: 0333 000 0365 XYZ • Southern Water: 0845 278 0845 • Thames Water: 0800 316 9800 • Affinity Water: 0345 357 2407 • Veola Water: 0800 783 8020 97 ABCDEFGHIJKLMNOPQRSTUV W Wavelength We give TVs and radios to isolated people living in poverty, many of whom are over 75 and living with chronic illness or disability. We also support those coming out of difficult situations like homelessness and domestic abuse. Referrals are taken from welfare and support organisations. Tel: 0800 0182137 web: www.wavelength.org.uk

Wellbeing Centre The Wellbeing Centre is a hub of information and support services relating to memory loss, dementia and associated problems. It is open to anyone concerned about themselves or a loved-one. Various information advice and support sessions are held by organisations such as the Alzheimers Society and Age UK. Specialist support workers called Dementia Navigators are available to help sufferers and carers work through the maze of services and cope with the physical and emotional effects of dementia. The Wellbeing Centre also includes a telecare demonstration suite where people can see the various types of equipment designed to help people to stay living independently in their own homes. Address: The Wellbeing Centre, Greeno Centre, Glebeland Gardens, Shepperton, TW17 9DH

XYZ Tel: 01932 246173 web: www.spelthorne.gov.uk/wellbeing

98 ABCDEFGHIJKLMNOPQRSTUV W Wheelchair Accessible Transport • Mums & sons - 07768 567249 • Phil Andrews (Taxi) - 07730 065790 • Bob Miller (Taxi) - 07588 687503 • PJD Cars - 07876 687293

Wills A will is useful to make if you have property, money, valuables or other personal items that you wish to leave to family, friends or charity, or if you have specific requests about where you want your remains to be placed. You can use a ‘do it yourself’ kit that is available from stationers or do one online. Alternatively you can contact a solicitor that undertakes wills, probate and inheritance matters. You might want to consider making a ‘living will’. These outline what you would want to happen if you became incapacitated or unable to voice your views directly, for example following a severe stroke, or if you are deemed brain dead. It outlines the care you would like if you are unable to tell people. It also informs your next of kin, upon your death, your wishes for your funeral. For more information please visit. • www.gov.uk/wills-probate-inheritance/overview • www.citizensadvice.org.uk/relationships/death-and- wills/wills/ ______XYZ

99 What is OPAL: Small supported groups in a warm friendly atmosphere with targeted activities for those with mental and physical needs.

Activities include: Entertainment, singing for the brain, chairbased exercise, bingo, arts and crafts, film shows, chess, scrabble, outings, quizzes, lunch, tea and coffee.

Who is OPAL suitable for: People with dementia, stroke victims and anyone who needs a little extra help.

Find out more from your local Centre: OPAL at the Greeno Centre Glebeland Gardens, Shepperton, TW17 9DH [email protected] 01932 246173 OPAL at the Fordbridge Centre Clarendon Road, Ashford, TW15 2PU [email protected] 01784 243880 Do you have spare time on your hands? Make new friends and a real difference to your local community

Spelthorne Council has 4 social centres for older people within the Borough (see page 107) which are friendly and busy places where older people can socialise and have fun. As a volunteer you will provide companionship and support to people helping them to take part in activities. You might help serve the lunches or help in the tea bar selling drinks and snacks. There are also opportunities to help with the delivery of meals on wheels for those who cannot make it out to our social centres. You can volunteer as much or as little as you like and we guarantee you a warm welcome.

If you are interested in joining us please get in touch with the Independent Living Team. Tel: 01784 446389 email: [email protected] Index Index

A2Dominion Housing Group (A2) 4 Abuse and Vulnerable adults 4 Accidents and Emergencies (A&E) 5 Adaptation and equipment 6 ADHD support 6 Adult education 6 Advice (befriending and support) 7 Age UK Surrey 8 Alarms (personal) 86 Allotments 9 Alzheimer’s Society in Spelthorne and West Elmbridge 9 Armed Forces (serving and veterans) 9 Arthritis 10 Back Care 11 Benefit advice 11 Bereavement 13 Bin collection 14 Blue Badge Scheme 15 Bogus callers and phone scams 15 Breathing problems 17 Bulky waste collection 17 Bus Travel 17 Cameo 18 Cancer Support 19 Care needs 20 Carers 21 Charities 22 Chiropody 23 Churches 24 Citizens Advice Bureau (CAB) 25 Civil Service Retirement Fellowship 25 Clubs and groups 26

102 Index Community Centres 26 Community transport (Spelride) 27 Companion cycling 27 Complementary therapies 28 Continence service 28 Councillors 28 Counselling 29 Day Centres 87 Day Care 30 Deaf and hearing impaired 30 Death and dying 33 Dementia 35 Dentist 36 Diabetes UK 37 Disability Services 37 Disabled Facilities Grants 40 District nurses 41 Domestic abuse 41 Domestic help and gardening services 42 Electricity and Gas 43 Emergency contacts 44 Emergency pendant alarms 86 Emergency Services 45 Energy efficiency 45 Ethnic Minority Forum 46 Exercise 46 Eye test 47 Eyesight problems and eye health 48 Flooding 49 Food banks 49 Forgetfulness 50 Furniture projects 50 Gambling 51

103 Index Gas 43 Good neighbour schemes 51 GPS location service (trackers) 52 Hairdressing 53 Halls for hire 53 Handyperson service 53 Hate crimes 54 Health 55 Health centres 56 Healthy eating and nutrition 57 Hearing 58 Heart health 59 Heating (Priority Service Register PSR) 59 Holidays 60 Home Improvement Agency 61 Hospital Transport 61 Housing 61 Housing advice and homelessness 63 Independent Living Team 64 Insurance 65 Keysafes 65 Legal Advice 66 Leisure and recreation 67 Leisure centres 67 Lesbian, Gay, Bisexual, Transgender Services (LGBT) 68 Libraries 68 Meals on Wheels (MOW) 69 Mental Health 70 Money 72 Neurological disorders 73 Occupational Therapist 75 Opal Group (Older People Actively Living) 75 Organ donation 76 Outdoor gym 76 Pain 77 Pensions 11 104 Index Pest control 78 Pets 78 Power of Attorney (POA) 79 Police 45 Prescriptions 55 Red Cross 80 Religion 81 Residential or respite care 20 Safety in the home 82 Samaritans 83 Shopmobility (Staines-upon-Thames) 83 Sight impairment 84 Social Services 86 Spelthorne accessible transport 27 Spelthorne Personal Alarm Network (SPAN) 86 Social Centres for Older People 87 Spelthorne Volunteer Drivers 89 Stroke 89 Substance misuse (drug and alcohol) 90 Surrey Fire and Rescue Service 91 Surrey Hubs 92 Talking newspapers and magazines 92 Time bank 93 Trading standards 93 Travel fares (Concessionary) 94 TV Licence 94 University of the Third Age (U3A) 95 Victim Support 95 Volunteering 95 Voting 96 Walking for Health Scheme 97 Water 97 Wavelength 98 Wellbeing Centre 98 Wheelchair Accessible Transport 99 Wills 99 105 Amendments and additional information

To enable us to keep the information in this directory as current as possible, please let us know if the printed details about your Organisation, Group or Service change. Please send any changes to: Independent Living, Spelthorne Borough Council, Council Offices, Knowle Green, Staines-upon-Thames, TW18 1XB Telephone: 01784 446389 email: [email protected]

Spelthorne Council can provide a large print version and can offer help with interpretation. For more information please call: 01784 446389

Disclaimer: The information in this booklet was correct at the time of publication. Spelthorne Borough Council cannot be held responsible for changes to this information over time. This booklet does not make claim to hold information on every facility within Spelthorne. Neither does it endorse or guarantee the service you will receive from the organisations listed. If you would like information to be included that is not currently listed please contact Independent Living using the details above.

106 Social Centres for Older People Benwell Centre Downside, Sunbury-on-Thames, TW16 6RT 9-3pm Tel: 01932 784232 email: [email protected]

Fordbridge Centre Clarendon Road, Ashford, TW15 2PU 9-4pm Tel: 01784 243880 email: [email protected]

Greeno Centre Glebeland Gardens, Shepperton, TW17 9DH 9-4pm Tel: 01932 246173 email: [email protected]

Staines Centre Thames Street, Staines-upon-Thames, TW18 4EA 9-4pm Tel: 01784 463073 [email protected] SPAN - Spelthorne Personal Alarm Network Let us help you stay safe and independent

Do you or someone you know have concerns about living in your own home and not being able to get help should you need it?

SPAN can provide you with peace of mind that help is available at the touch of the button.

SPAN is an alarm unit that plugs into your telephone line and works with a lightweight neck or wrist pendant which is designed to be worn at all times. Should you need assistance any time of the day or night you can press the button on the pendant and you will be put through to our call centre, who will be able to obtain help for you straight away.

For those who require some additional assistance, a range of other equipment such as pill dispensers, flood detectors, carbon monoxide, heat and smoke detectors linked to our call centre are also available.

For further information please call Span on 01784 444277 or email [email protected]