A-Z Guide of services for the over 50s in Spelthorne web: www.spelthorne.gov.uk/older-people email: [email protected] Independent Living telephone: 01784 446389 Customer Services telephone: 01784 451499 Address: Independent Living, Spelthorne Borough Council, Council Offices, Knowle Green, Staines-upon-Thames, TW18 1XB Independent Living Community Centres friendly, social and interactive Spelride - Accessible Community Transport door-to-door bus service SPAN - Spelthorne Personal Alarm Network 24-hour peace of mind Meals on Wheels hot and cold food delivered to your door For details on any of the above please contact: Independent Living, Spelthorne Borough Council, Council Offices, Knowle Green, Staines-upon- Thames, TW18 1XB Telephone: 01784 446389 email: independentliving@ spelthorne.gov.uk Website: www.spelthorne.gov.uk Introduction Welcome to the Spelthorne Borough Council’s A-Z for Independent Living in Spelthorne. The Council has always put great effort into providing quality services and in the past has gained ‘Beacon Status’ for Independent Living - a government award that recognises the wide ranging nature of our services. I would like to thank all who have helped to produce this guide whose help is much appreciated. This guide is available on our website, please visit: www.spelthorne.gov.uk/older-people We welcome your feedback or any views you may have as we are always looking to improve. Please contact the Independent Living Team and they will be happy to help (details below). Cllr Maureen Attewell, Cabinet Member for Community and Wellbeing Independent Living, Spelthorne Borough Council, Council Offices, Knowle Green, Staines-upon-Thames, TW18 1XB Telephone: 01784 446389 email: [email protected] March 2017: all information was correct at time of print. 3 A BCDEFGHIJKLMNOPQRSTUVWXYZ A A2Dominion Housing Group (A2) The A2Dominion Housing Group now provides over 34,000 homes across London and South East with thousands more in development. It offers a wide range of housing options, including homes for rent, sale and shared ownership, as well as temporary, student, sheltered, supported and key worker accommodation. Tel: 0800 432 0077 Abuse and Vulnerable adults If you are an adult or older person experiencing abuse, or are worried about someone who is, please share your concerns. Abuse can be general neglect, verbal, physical, emotional, financial or sexual in nature. If you are concerned about institutional abuse or neglect in a care home, you can pass on your concerns anonymously to any of the following. Surrey County Council Tel: 0300 200 1005 (8am-6pm) Text Relay: 18001 0300 200 1005 (hearing impaired) SMS: 07527 182 861 Minicom: 020 8541 9698 email: [email protected] Action on elder abuse Tel: 080 8808 8141 or visit www.elderabuse.org.uk Surrey Police Vulnerable Persons Unit Tel: 101 (999 if emergency) 4 A Accidents and Emergencies (A&E) BCDEFGHIJKLMNOPQRSTUVWXYZ The A&E departments are open 24 hours, 7 days a week and will deal with major traumas such as road traffic accidents, heart attacks and broken bones. Royal Surrey County Hospital Address: Egerton Road, Guildford, Surrey, GU2 7XX Tel: 01483 571122 (main) / ext 4156 (A&E) St Peter’s Hospital Address: Guildford Road, Chertsey, Surrey, KT16 OPZ Tel: 01932 872010 (main) / 01932 722321 (A&E) St George’s University Hospital Address: St James Wing, Blackshaw Road, Tooting, London, SW17 0QT Tel: 0208 672 1255 (main) / 0208 725 2666 (A&E) West Middlesex University Hospital Address: Twickenham Road, Isleworth, TW7 6AF Tel: 0208 560 2121 (main) / 0208 887 2398 (A&E) Walk in centres deal with minor injuries and offer limited opening hours. Please call before attending in case you are directed to A&E. Ashford Hospital Walk In Centre Address: London Road, Ashford, TW15 3AA Tel: 01784 884000 Weybridge Hospital Walk In Centre Address: 22 Church Street, Weybridge, Surrey, KT13 8DY Tel: 01932 826013 Woking Hospital Walk In Centre Address: Heathside Road, Woking, Surrey,GU22 7HS Tel: 01483 846209 5 A Adaptation and equipment BCDEFGHIJKLMNOPQRSTUVWXYZ Occupational therapists can visit older people and those with a disability to offer advice and equipment to help maintain independence in the home, such as toilet seat raisers, walking frames and grab rails. For further details please contact Adult Social Care. Tel: 01932 795292 email: [email protected] ADHD support Unique Adult ADHD Surrey offer a weekly Thursday afternoon drop in support group for individuals and their families living with ADHD. They can provide strategies and helpful advice. Tel: 07542 787 090 Address: Greeno Centre, Glebeland Gardens, Shepperton, TW17 9DH web: www.adhdsurrey.org.uk email: [email protected] Adult education Surrey Adult and Community Learning Services run various courses in centres throughout Surrey. Retired people over 64 and those on some benefits are able to obtain a reduction on fees for most courses. Courses run on a termly basis September - July. You can book courses at any one of seven centres across the County, or call Surrey County Council direct to book. Tel: 0300 2001044 web: www.surreycc.gov.uk 6 A Advice (befriending and support) BCDEFGHIJKLMNOPQRSTUVWXYZ Contact the elderly Organise monthly Sunday afternoon tea parties for small groups of older people aged 75+ who live alone. Tel: 0800 716543 Friends of the elderly Offer telephone befriending and visitor befriending to those aged 60+ who have little contact with family and friends. Tel: 0330 3321110 Help and care information and advice Advice on care planning, home care, carers’ rights, support, benefits, advocacy, disability and holidays for older people. Downloadable factsheets are available. Tel: 0300 1113303 or visit www.helpandcare.org.uk Independent age advice and support Advice for older people and their families on community care issues. Tel: 0800 3196789 or visit www.independentage.org Salvation Army Offer a Christmas Day service for older people who have few friends or family locally. You can attend one of their centres and meet others in a similar situation and enjoy a Christmas dinner. Your local centre is based in Ashford. Tel: 01784 423424 The Silver Line A confidential helpline providing information, friendship and advice to older people, open 24 hours a day, 365 days of the year. Tel: 0800 4708090 7 A Spelthorne Forum for older people BCDEFGHIJKLMNOPQRSTUVWXYZ An open-access forum for older people on services for them. It is attended mostly by statutory and voluntary providers of services for older people. The forum meets four times a year at Spelthorne Borough Council. email: [email protected] National Association for People Abused in Childhood A service that supports and signposts adults still troubled by any form of abuse in childhood. Tel: 0808 801 0331 or visit www.napac.org.uk Age UK Surrey A charity that works with people aged 50+ to remain independent in their homes. They offer advice and support including advocacy and writing letters, counselling, befriending, benefits, housing, social care and associated matters. This includes products and services like insurance, personal alarms. They run social activities and groups and can advise on holidays. Tel: 01483 454646 web: www.ageuk.org.uk/surrey Help at Home Service - Age UK provide a variety of domestic support, such as, cleaning the house, laundry, ironing, shopping, cooking light meals and home bathing. A gardening service is also available. There is a charge for these services. Tel: 01932 248192 Alarms (personal) See Spelthorne Personal Alarm Network on page 86. 8 A Allotments BCDEFGHIJKLMNOPQRSTUVWXYZ If you are keen on gardening, perhaps you might like to consider taking on an allotment. Allotments are available in most parts of the Borough at a reasonable cost. Please call Spelthorne Borough Council. Tel: 01784 451499 (option 3) web: www.spelthorne.gov.uk Alzheimer’s Society (NW Surrey) Support for people with any form of dementia, as well as their family and carers via day centres, dementia navigators, groups and the Carers’ Information Programme. A triage service is run from Addlestone and is the first point of contact for people in Surrey to access all the Alzheimer’s Society Services. Tel: 01932 855582 Address: Alzheimer’s Society, New Haw Community Centre Annexe, 65 Woodham Lane, New Haw, Surrey KT15 3ND web: www.alzheimers.org.uk email: [email protected] Armed Forces (serving and veterans) British Legion We provide practical support, information and advice to serving men and women, veterans and ex-service personnel of all ages, as well as their families. Tel: 0808 802 8080 or visit www.britishlegion.org.uk 9 A Not Forgotten Now Association BCDEFGHIJKLMNOPQRSTUVWXYZ Our role is to provide entertainment and recreation for the benefit of the serving wounded, injured or sick, and for veterans who suffer from a disability or illness, regardless of whether their condition is attributable to their time in service, or occurred subsequently. Tel: 0207 730 2400 web: www.nfassociation.org SSAFA We provide lifelong support to those who are serving, or who have ever served, in the British armed forces and their families. We offer practical, emotional and financial support to meet individual needs. Tel: 0800 731 4880 web: www.ssafa.org.uk Veterans’ Agency We provide advice and information on veterans’ issues including war/ war widow pensions. Tel: 0808 1914 218 web: www.veterans-uk.info Arthritis Most people with arthritis will experience pain and difficulty moving around. It can affect people of all ages and there are over 200 kinds of rheumatic diseases. Two of the most common types are osteoarthritis and rheumatoid arthritis. But other conditions such as polymyalgia rheumatica, spondylosis and gout can all affect joints, bones and muscles. Tel: 0808 800 4050 (helpline) web: arthritiscare.org.uk 10 A B B CDEFGHIJKLMNOPQRSTUVWXYZ Back Care Back problems are very common with age due to a number of health conditions such as arthritis, degenerative conditions or worn discs, but also due to injury, whiplash or poor posture.