BOOK NOW CONTENTS 01 About this Report 02 Message from the Group CEO 04 ComfortDelGro in Focus 06 Materiality 08 The Green Statement 09 Environment 14 Health & Safety 24 Supply Chain 26 Our Stakeholders and Partners 28 Our People 36 Reaching Out 39 Our Approach to Sustainability 43 ComfortDelGro Content Index G4 (Core) Abi OuT Th S rEpOrT ComfortDelGro Corporation Limited reaffirms our This Report supplements ComfortDelGro’s Annual Report commitment to sustainability, with the publication of our 2016, which can be found on our corporate website second standalone Sustainability Report prepared in www. comfortdelgro.com. The Sustainability Report accordance with the Global Reporting Initiative’s (GRI) G4 underscores our commitment to keep all Stakeholders Guidelines: Core option. – Customers, Employees, Investors, Business Partners, Regulators and Community members – abreast of efforts and The Report focusses on aspects which have been developments in the field of Corporate Social Responsibility. deemed as material to ComfortDelGro’s businesses and In accordance with our efforts to be more environmentally key Stakeholders, based on the economic, environmental friendly, this Report will only be produced in CD form. It is also and social impact caused by our everyday activities. A available for download on our website. Materiality Test was conducted in Financial Year 2015 and the assessment has been reviewed and remains valid. i ndependent Consultancy An independent Sustainability consulting firm, Paia Your feedback is welcome and you can reach us at Consulting, was appointed to provide external assistance [email protected]. with the development of the contents of this Report, in line with the GRI G4 (Core) guidelines. We intend to seek external r eporting period and Scope assurance in the future. This Report articulates ComfortDelGro’s strategies and practices in all aspects of sustainability, and provides a detailed account of our sustainability performance in all our operations around the world. It is based on the Group’s financial year from 1 January to 31 December 2016 and will be published annually. sustainability report 2016 01 MESSAGE FrOM ThE GrOup CEO As we work at improving our sustainability profile, we continue to keep in view our Core Values of setting realistic and challenging goals whilst upholding the tenets of integrity and ethics. 02 comfortdelgro corporation limited i ntroduction the economic, environmental and With a fleet of over 45,300 vehicles In the last 12 months, we have social aspects of our developments and worldwide, and a rail network of focussed our attention on building on operations in accordance with the Global over 82km, we are also aware of our the foundations that we have laid in Reporting Initiative Guidelines (G4 Core). responsibilities to the millions of the area of sustainability. From health Specifically, we have focussed on issues commuters and customers we serve and safety to recycling and waste that matter most to our businesses every day. To this end, we invest management, from energy efficiency to and our Stakeholders, both internal significantly in new technologies to not people empowerment, we have been, and external, based on the materiality only improve our backend processes, and continue to be, deeply committed to test that we conducted in 2015 – and but also to upgrade our frontend ensuring a more sustainable future, for which remain relevant. These include services so as to improve the overall current and future generations. environmental stewardship, economic customer experience. performance, health and safety, labour Our Commitment practices, energy efficiency, accessibility As we work at improving our As our businesses have grown through and social responsibility. In line with sustainability profile, we continue the years, so too has our commitment these guidelines, we have also set to keep in view our Core Values of to the issues that we accord great targets where possible. setting realistic and challenging goals importance – either because of their whilst upholding the tenets of integrity impact on us or our Stakeholders, on Conclusion and ethics. society or the environment at large. As a global land transport group, we are fully cognisant of the impact In this, our second Sustainability our operations can have on the Report, we have expanded coverage environment. To this end, we have, of our sustainability approach beyond and continue to, work closely Singapore to all our operations with Regulators as well as vehicle worldwide. We have provided insights manufacturers and suppliers to Kua hong pak into our businesses, while highlighting reduce our overall carbon footprint. Managing Director/Group CEO sustainability report 2016 03 C OMFOrTdElGrO iN FOCuS SOCIAL IMPACT Major nationalities Accessibility on buses* 5 in our workforce % % % 28% 21% 14% 10% 10% 95.5 100 75 Si NgApORE E UNiT d KiNgdOM AUSTRALiA Female employees across the Group Passenger Injury Rate Per Million Km** C lOSE to % 2.10 12.86 3.39 S iNgApORE UNE iT d KiNgdOM & AUSTRALiA 14 iRELANd Employees who are at least 60 years old across the Group Accident Severity Rate** MORE THAN % 24.96 8.23 227.87 S iNgApORE UNE iT d KiNgdOM & AUSTRALiA 14 (2015: 29.66) iRELANd Donations to Charity by the Group in 2016 Accident Frequency Rate** OVEr 1.87 9.77 30.01 S$ S iNgApORE UNE iT d KiNgdOM & AUSTRALiA 1.3 million (2015: 1.71) iRELANd * Singapore operations refer to SBS Transit United Kingdom operations refer to Metroline Australian operations refer to ComfortDelGro Corporation Australia ** Excludes operations in China, Vietnam and Malaysia 04 comfortdelgro corporation limited ENVIRONMENTAL IMPACT** Greenhouse Gas emissions Waste collected 1,380,023 19,137 TONNES CO2e TONNES Number of vehicles fitted with CCTVs or in-vehicle cameras** Energy used Water used % 99S iNgApORE 380,095,012 KWH 2,482,239 M3 % Paper, including Paper used**** cartons, recycled*** 100UENiT d KiNgdOM % 84AUSTRALiA 101,380 Kg 36,895 REAMS ** Excludes operations in Vietnam and Malaysia *** Data available only for Singapore **** Data available only for Singapore and the United Kingdom sustainability report 2016 05 M i ATEriAl Ty Materiality guides ComfortDelGro taE BL : list of material issUES on issues to focus on for long-term sustainability. An in-depth materiality Level of Relevance Material Issue assessment based on internal and external stakeholder expectations was High Anti-Corruption (I&E) conducted in 2015. Economic Performance (I&E) Energy Efficiency, Air Emissions (I&E) The issues that have been identified as Health & Safety (I&E) material to us are environmental and Labour-Management Relations, Employee Engagement (I) social issues that reflect significant Non-Discrimination (I&E) impacts on our operations, or could Public Policy and Regulatory Framework (I&E) substantively influence the assessments and decisions on our Stakeholders. Medium Accessibility (E) Based on international best practices, Diversity (I&E) we have made an initial prioritisation Employee Training (I) of the issues using the internationally Local Communities (E) accepted AccountAbility 5-Part Waste Management (I&E) Materiality Test model, embedded in the Water Consumption (I&E) AA1000 standard. (I=Internally relevant, E=Externally relevant) The materiality assessment involved [G4-19, G4-20, G4-21] ComfortDelGro’s Senior Management as well as External Stakeholders. Their rating is shown in the diagram provided. [G4-18] diagram: ranking of material issUES BY stakeholders Accessibility Anti-Corruption As a provider of land transport services, accessibility is a critical part of our Water Consumption Economic business focus. We are committed Performance to providing our services equitably to Diversity Public Policy serve all customers – independent of and Regulatory age or ability. To this end, we invest Framework extensively in systems, processes and Local 0.00 Health & Safety new technologies including wheelchair- Communities accessible and low-floor buses. 1.00 Labour- Management Waste Management Anti-Corruption 2.00 Relations, Employee Engagement Business and ethical integrity are 3.00 pillars of our corporate psyche. The Employee Training Energy Use, ComfortDelGro Group does not tolerate 4.00 Air Emissions corruption in any part of its business. Our fight against corruption is guided by Accessibility Non-Discrimination the following principles: EXTERNAL internal • The ComfortDelGro Group shall not participate in or endorse any corrupt practices. • Representatives of the Group shall not offer customers, potential customers, suppliers, consultants, Governments (Agencies of Governments) or any representative of such entities, any rewards or benefits in violation of applicable laws or established business practices stricter than applicable 06 comfortdelgro corporation limited laws, in order to obtain or retain Employee Training programmes to instil a safety and business or to gain any other ComfortDelGro invests continually in security conscious culture in employees improper advantage. our employees to develop their skills at all levels. This safety focus continues • Our employees shall not accept and talent. We ensure that employees to be strongly reflected in the Group’s payments, gifts or other kinds understand their responsibilities and policies, procedures and training. of reimbursement from a third are given access to necessary training party that could affect or appear to equip them to do their jobs better. l abour-Management relations, to