DOCSLIB.ORG

Download on Our Website

Total Page：16

File Type：pdf, Size：1020Kb

Download full-text PDF Read full-text
Download on Our Website BOOK NOW CONTENTS 01 About this Report 02 Message from the Group CEO 04 ComfortDelGro in Focus 06 Materiality 08 The Green Statement 09 Environment 14 Health & Safety 24 Supply Chain 26 Our Stakeholders and Partners 28 Our People 36 Reaching Out 39 Our Approach to Sustainability 43 ComfortDelGro Content Index G4 (Core) Abi OuT Th S rEpOrT ComfortDelGro Corporation Limited reaffirms our This Report supplements ComfortDelGro’s Annual Report commitment to sustainability, with the publication of our 2016, which can be found on our corporate website second standalone Sustainability Report prepared in www. comfortdelgro.com. The Sustainability Report accordance with the Global Reporting Initiative’s (GRI) G4 underscores our commitment to keep all Stakeholders Guidelines: Core option. – Customers, Employees, Investors, Business Partners, Regulators and Community members – abreast of efforts and The Report focusses on aspects which have been developments in the field of Corporate Social Responsibility. deemed as material to ComfortDelGro’s businesses and In accordance with our efforts to be more environmentally key Stakeholders, based on the economic, environmental friendly, this Report will only be produced in CD form. It is also and social impact caused by our everyday activities. A available for download on our website. Materiality Test was conducted in Financial Year 2015 and the assessment has been reviewed and remains valid. i ndependent Consultancy An independent Sustainability consulting firm, Paia Your feedback is welcome and you can reach us at Consulting, was appointed to provide external assistance [email protected]. with the development of the contents of this Report, in line with the GRI G4 (Core) guidelines. We intend to seek external r eporting period and Scope assurance in the future. This Report articulates ComfortDelGro’s strategies and practices in all aspects of sustainability, and provides a detailed account of our sustainability performance in all our operations around the world. It is based on the Group’s financial year from 1 January to 31 December 2016 and will be published annually. sustainability report 2016 01 MESSAGE FrOM ThE GrOup CEO As we work at improving our sustainability profile, we continue to keep in view our Core Values of setting realistic and challenging goals whilst upholding the tenets of integrity and ethics. 02 comfortdelgro corporation limited i ntroduction the economic, environmental and With a fleet of over 45,300 vehicles In the last 12 months, we have social aspects of our developments and worldwide, and a rail network of focussed our attention on building on operations in accordance with the Global over 82km, we are also aware of our the foundations that we have laid in Reporting Initiative Guidelines (G4 Core). responsibilities to the millions of the area of sustainability. From health Specifically, we have focussed on issues commuters and customers we serve and safety to recycling and waste that matter most to our businesses every day. To this end, we invest management, from energy efficiency to and our Stakeholders, both internal significantly in new technologies to not people empowerment, we have been, and external, based on the materiality only improve our backend processes, and continue to be, deeply committed to test that we conducted in 2015 – and but also to upgrade our frontend ensuring a more sustainable future, for which remain relevant. These include services so as to improve the overall current and future generations. environmental stewardship, economic customer experience. performance, health and safety, labour Our Commitment practices, energy efficiency, accessibility As we work at improving our As our businesses have grown through and social responsibility. In line with sustainability profile, we continue the years, so too has our commitment these guidelines, we have also set to keep in view our Core Values of to the issues that we accord great targets where possible. setting realistic and challenging goals importance – either because of their whilst upholding the tenets of integrity impact on us or our Stakeholders, on Conclusion and ethics. society or the environment at large. As a global land transport group, we are fully cognisant of the impact In this, our second Sustainability our operations can have on the Report, we have expanded coverage environment. To this end, we have, of our sustainability approach beyond and continue to, work closely Singapore to all our operations with Regulators as well as vehicle worldwide. We have provided insights manufacturers and suppliers to Kua hong pak into our businesses, while highlighting reduce our overall carbon footprint. Managing Director/Group CEO sustainability report 2016 03 C OMFOrTdElGrO iN FOCuS SOCIAL IMPACT Major nationalities Accessibility on buses* 5 in our workforce % % % 28% 21% 14% 10% 10% 95.5 100 75 Si NgApORE E UNiT d KiNgdOM AUSTRALiA Female employees across the Group Passenger Injury Rate Per Million Km** C lOSE to % 2.10 12.86 3.39 S iNgApORE UNE iT d KiNgdOM & AUSTRALiA 14 iRELANd Employees who are at least 60 years old across the Group Accident Severity Rate** MORE THAN % 24.96 8.23 227.87 S iNgApORE UNE iT d KiNgdOM & AUSTRALiA 14 (2015: 29.66) iRELANd Donations to Charity by the Group in 2016 Accident Frequency Rate** OVEr 1.87 9.77 30.01 S$ S iNgApORE UNE iT d KiNgdOM & AUSTRALiA 1.3 million (2015: 1.71) iRELANd * Singapore operations refer to SBS Transit United Kingdom operations refer to Metroline Australian operations refer to ComfortDelGro Corporation Australia ** Excludes operations in China, Vietnam and Malaysia 04 comfortdelgro corporation limited ENVIRONMENTAL IMPACT** Greenhouse Gas emissions Waste collected 1,380,023 19,137 TONNES CO2e TONNES Number of vehicles fitted with CCTVs or in-vehicle cameras** Energy used Water used % 99S iNgApORE 380,095,012 KWH 2,482,239 M3 % Paper, including Paper used**** cartons, recycled*** 100UENiT d KiNgdOM % 84AUSTRALiA 101,380 Kg 36,895 REAMS ** Excludes operations in Vietnam and Malaysia *** Data available only for Singapore **** Data available only for Singapore and the United Kingdom sustainability report 2016 05 M i ATEriAl Ty Materiality guides ComfortDelGro taE BL : list of material issUES on issues to focus on for long-term sustainability. An in-depth materiality Level of Relevance Material Issue assessment based on internal and external stakeholder expectations was High Anti-Corruption (I&E) conducted in 2015. Economic Performance (I&E) Energy Efficiency, Air Emissions (I&E) The issues that have been identified as Health & Safety (I&E) material to us are environmental and Labour-Management Relations, Employee Engagement (I) social issues that reflect significant Non-Discrimination (I&E) impacts on our operations, or could Public Policy and Regulatory Framework (I&E) substantively influence the assessments and decisions on our Stakeholders. Medium Accessibility (E) Based on international best practices, Diversity (I&E) we have made an initial prioritisation Employee Training (I) of the issues using the internationally Local Communities (E) accepted AccountAbility 5-Part Waste Management (I&E) Materiality Test model, embedded in the Water Consumption (I&E) AA1000 standard. (I=Internally relevant, E=Externally relevant) The materiality assessment involved [G4-19, G4-20, G4-21] ComfortDelGro’s Senior Management as well as External Stakeholders. Their rating is shown in the diagram provided. [G4-18] diagram: ranking of material issUES BY stakeholders Accessibility Anti-Corruption As a provider of land transport services, accessibility is a critical part of our Water Consumption Economic business focus. We are committed Performance to providing our services equitably to Diversity Public Policy serve all customers – independent of and Regulatory age or ability. To this end, we invest Framework extensively in systems, processes and Local 0.00 Health & Safety new technologies including wheelchair- Communities accessible and low-floor buses. 1.00 Labour- Management Waste Management Anti-Corruption 2.00 Relations, Employee Engagement Business and ethical integrity are 3.00 pillars of our corporate psyche. The Employee Training Energy Use, ComfortDelGro Group does not tolerate 4.00 Air Emissions corruption in any part of its business. Our fight against corruption is guided by Accessibility Non-Discrimination the following principles: EXTERNAL internal • The ComfortDelGro Group shall not participate in or endorse any corrupt practices. • Representatives of the Group shall not offer customers, potential customers, suppliers, consultants, Governments (Agencies of Governments) or any representative of such entities, any rewards or benefits in violation of applicable laws or established business practices stricter than applicable 06 comfortdelgro corporation limited laws, in order to obtain or retain Employee Training programmes to instil a safety and business or to gain any other ComfortDelGro invests continually in security conscious culture in employees improper advantage. our employees to develop their skills at all levels. This safety focus continues • Our employees shall not accept and talent. We ensure that employees to be strongly reflected in the Group’s payments, gifts or other kinds understand their responsibilities and policies, procedures and training. of reimbursement from a third are given access to necessary training party that could affect or appear to equip them to do their jobs better. l abour-Management relations, to
Load more

Recommended publications
  • Lockdown but Not Shutdown
    SBS TRANSIT LTD LOCKDOWN BUT NOT NOT BUT SHUTDOWN ANNUAL REPORT 2020 We’ve been busy this entire time ANNUAL REPORT 2020 In a pandemic,“ the health and safety of our commuters and staff takes on new significance. We stepped up the cleaning and disinfection of our buses and trains, bus interchanges and Mass Rapid Transit (MRT) stations“ as well as our depots and offices. LIM JIT POH CHAIRMAN, SBS TRANSIT LTD PG 1 SBS TRANSIT LTD OUR VISION Moving people in a safe, reliable and affordable way. OUR MISSION To achieve excellence for our customers, employees, shareholders and community. To this end, we are committed to delivering safe and reliable services at affordable prices, being an employer of choice, creating significant shareholder value and becoming a socially responsible corporate role model. OUR CORE BELIEFS To achieve our Vision and Mission, we are guided by the following beliefs: We will: • Be driven by our customers’ needs • Strive for excellence in everything we do • Act with integrity at all times • Treat people with fairness and respect • Maintain safety as a top priority • Collaborate with our partners for a win-win outcome • Give our shareholders a reasonable return PG 2 ANNUAL REPORT 2020 CONTENTS 4 Chairman’s Statement 14 Group Financial Highlights 16 The Impact of COVID-19 36 Bits & Bytes 53 Corporate Information 54 Board of Directors 60 Key Management 65 Operations Review 74 Sustainability Report 84 Corporate Governance 104 Directors’ Particulars 108 Risk Management 112 Financial Calendar 113 Financial Statements 114
    [Show full text]
  • Annual Report 2016 01 CHAIRMAN’S STATEMENT
    CONTENTS 02 Chairman’s Statement 06 Group Financial Highlights 08 Corporate Information 09 Board of Directors 14 Key Management 19 Operations Review 24 Sustainability Report 29 Corporate Governance 47 Directors’ Particulars 51 Risk Management 54 Financial Calendar 55 Financial Statements 56 Directors’ Statement 61 Independent Auditors’ Report 64 Statements of Financial Position 66 Group Income Statement 67 Group Comprehensive Income Statement 68 Statements of Changes in Equity 70 Group Cash Flow Statement 71 Notes to the Financial Statements 107 Share Price Movement Chart 108 Shareholding Statistics 109 Notice of Annual General Meeting Proxy Form annual report 2016 01 CHAIRMAN’S STATEMENT Introduction As part of the NC, SBS Transit will be meet new requirements such as the 2016 was a watershed year for paid a service fee to operate these Maintenance Audit requirements. Singapore’s public transport industry. bus services while the fares collected All scheduled bus services migrated to for the bus rides will go to the LTA. Other Significant Highlights the new Bus Contracting Model (BCM) The total fee for the contract period of The Public Transport Council undertook while the entire fare structure was about seven years, including the leasing the annual fare review exercise in simplified to adopt a purely distance- fees, is estimated to be $5.32 billion. October 2016. Similar to the year before, based approach. In the rail sector, This excludes adjustments for inflation, there was a reduction in bus and train the Government announced that the changes in wage levels and fuel costs, fares as fuel prices fell. Overall, fares Thomson-East Coast Line (TEL) would service variations, and incentive/ were lowered by 4.2 per cent and the be operated along a similar concept disincentive payment.
    [Show full text]
  • LTA AR1920.Pdf
    Contents Page 01 Chairman’s Message Turning 25: Looking Back To Move Forward 02 Chief Executive’s Message 03 Board of Directors Standing Strong And United In 05 Board Committees A Crisis 06 Senior Management 09 Organisation Structure 10 Chapter 1 15 Chapter 2 23 Chapter 3 28 Chapter 4 34 Chapter 5 38 Awards Rallying Together Reinvigorating Redefining Safe Revitalising Reimagining For Land Transport Rail And Inclusive Active Mobility Technology 39 Contracts Awarded Keeping Commuters Striding Ahead In Commuting Dedicating More Space Sustainable And In FY2019/20 Moving Reliability For Public Transport, Smart Transport Improving Connectivity, Active Mobility And Supporting Health And Enhancing Reliability Accessibility And Safety Transforming The Community Uses Safety Efforts With Technology Workforce Enhancing Road 41 Contracts To Walk, Cycle And Ride Help For The Industry Expanding Our Rail Connections And Safety Around Singapore Be Awarded In Connectivity Boosting Connections Keeping Public FY2020/21 Wayfinding: Boosting The Taking You From Paths Safe Commuter Experience Point To Point Commuting With Ease 43 FY2019/20 Financial Highlights 5-Year Financial Summary 2019/20 LTA ANNUAL REPORT CHAIRMAN’S MESSAGE Chairman’s Message Riding Out The Crisis interchanges, to ensure they can I am certain we will bounce back with be safely used by motorists and renewed vigour to pursue the vision Together commuters. sketched out in LTMP 2040 – to build an inclusive, connected and car-lite As we commemorate our silver jubilee, Turning 25: We monitored the COVID-19 situation system that is safe and reliable. We we are mindful that it comes during a on the ground closely, and refined our continue to provide substantial grants global pandemic that brought much land transport policies accordingly.
    [Show full text]
  • Bca Green Mark Award for Buildings
    BCA Green Mark Advisory Committee Chairman Members Mr. Joseph Loh Kum Hoong Prof. Lam Khee Poh G-Energy Global Pte Ltd National University of Singapore Er. Lee Chuan Seng Mr. Ang Kian Seng Emeritus Chairman Building and Construction Authority Er. Dr. Johnny Wong Liang Heng Dr. Ho Nyok Yong Beca Carter Hollings & Ferner Housing and Development Board Samwoh Corporation Pte Ltd (S.E. Asia) Pte Ltd Mr. Tan Phay Ping Building System and Diagnostics Mr. Koh Chwee Er. Koh Kin Teng Deputy Chairmen Pte Ltd JTC Corporation Squire Mech Pte Ltd Mr. Tang Kok Thye Er. Alfred Lim Ming Sing Mr. Lim Tow Fok Mr. Tan Szue Hann Associate Partner CapitaLand Singapore Limited Keppel Land Limited Surbana Jurong Pte Ltd ADDP Architects LLP Mr. Anthony Goh Prof. Raymond Wong Yew Wah Er. Tony Tay Chye Teck Mr. Neo Choon Keong City Developments Limited Nanyang Technological University WSP Consultancy Pte Ltd Deputy CEO (Industry Development) Mr. Lim Fatt Seng Mr. Ang Kok Kiat Building and Construction Authority Comfort Management Pte Ltd National Environment Agency Er. Lam Siew Wah Managing Director (Built Environment Research and Innovation Institute) Building and Construction Authority 2 CONTENTS BCA GREEN MARK PLATINUM CHAMPION AWARD Housing & Development Board (HDB) 57 BCA GREEN MARK CHAMPION AWARD Frasers Property Singapore 58 Ministry of Home Affairs (MHA) 59 BCA GREEN MARK PEARL AWARD City Square Mall 61 Capital Tower 62 Republic Plaza Tower 2 63 Manulife Centre 64 3 CONTENTS BCA GREEN MARK AWARD FOR BUILDINGS NON-RESIDENTIAL BUILDINGS *SCAPE 216 2 Pandan
    [Show full text]
  • Overview of Singapore Land Transport System and Engineering Procedures in Developing Rail Transit Networks
    26/12/2016 Overview of Singapore Land Transport System and Engineering Procedures in Developing Rail Transit Networks THIRI SU LAND TRANSPORT AUTHORITY Outline • History of Singapore’s Land Transport • Overview of Land Transport System in Singapore • Overview of Development Process • Engineering Procedure for RTS network • A Way to Forward • Conclusion 1 26/12/2016 Transport in Colonial • Public Works Department • building road transport infrastructures – roads, bridges, pedestrian walkways (PWD) • public facilities – schools, hospitals, libraries • In-charge of only 340km of public road from 1960s 1819 to 1920 1970s 1980s • Poor regulation & lack of 1990s enforcement • Hampered to bring order to the 1995s transport system 1950s 2 26/12/2016 Early Public Transport System 1950s • Rapid population • No systematic transport planning • Lack of integration • Public Bus System • Frequent breakdowns 1970s • Pirate Taxis • 5000 illegal taxis • Negotiate fares 1980s • Service quality and safety • Traffic congestion 1990s • Serious flooding • No longer suitable to use 1958 land use 1995s & master plan by colonial government 1950s Long-term Integrated Planning 1950s • United Nations Development • 4 years State & City Planning Project Program (UNDP) • 1st Concept Plan in 1971 1960s 1980s 1990s 1995s 1950s 20 yrs planning… 3 26/12/2016 Long-term Integrated Planning 1950s • 1st Concept Plan in 1971 Strategic Transport Plan New towns • Island-wide expressway networks • Arterial roads Transport 1960s • MRT system Infrastructures Recreation access
    [Show full text]
  • List of Locations Photography Prohibitions and Pocs (May 2020
    Commencement Building/Area declared Date of S/n Address Member of Public's Point of Contact as a PA/PP Photography Prohibition 990 Upper Changi 1 Changi Prison Complex Road North, 18 Dec 2018 [email protected] S(506968) 407 Upper Changi 2 Prison Headquarters Road North, 18 Dec 2018 [email protected] S(597658) 501 Old Choa Chu Prison Staff Training 3 Kang Road, 18 Dec 2018 [email protected] School S(698928) Selarang Park Centre (Note: Currently known 1 Selarang Park 4 collectively as Selarang 18 Dec 2018 [email protected] Road, S(508167) Park Community Supervision Centre) Selarang Park Centre I (Note: Currently known 1 Selarang Park 5 collectively as Selarang 18 Dec 2018 [email protected] Road, S(508167) Park Community Supervision Centre) Selarang Park Centre II (Note: Currently known 1 Selarang Park 6 collectively as Selarang 18 Dec 2018 [email protected] Road, S(508167) Park Community Supervision Centre) Selarang Park Centre III (Note: Currently known 1 Selarang Park 7 collectively as Selarang 18 Dec 2018 [email protected] Road, S(508167) Park Community Supervision Centre) Selarang Park Centre IV (Note: Currently known 1 Selarang Park 8 collectively as Selarang 18 Dec 2018 [email protected] Road, S(508167) Park Community Supervision Centre) Selarang Park Centre V (Note: Currently known 1 Selarang Park 9 collectively as Selarang 18 Dec 2018 [email protected] Road, S(508167) Park Community Supervision Centre) Singapore Prisons 978 Upper Changi 10 Emergency
    [Show full text]
  • Sustainability Report 20 19 CONTENTS
    Sustainability Report 20 19 CONTENTS 02 Message from Chairman and MD/Group CEO 04 ComfortDelGro in Focus Our Approach to Sustainability 09 Our Sustainability Framework 13 Materiality 14 Sustainability and Risk Governance 16 Our Stakeholders 19 Managing Our Supply Chain Economic 20 Economic Environmental 23 Energy Efficiency 28 Waste Management 30 Water Consumption Social 32 Health & Safety 36 Employee Engagement 39 Diversity and Non-discrimination 40 Employee Training 42 Accessibility 44 Local Communities Governance 49 Anti-corruption 50 Public Policy and Regulatory Framework Annexes 52 Annex A: Supplier Ethics Policy 54 Annex B: Workplace Safety & Health Committees Across the Group 55 Annex C: Detailed Information on Employees and Other Workers 59 Annex D: GRI Content Index ABOUT THIS REPORT We are pleased to share with you our latest As our subsidiaries – SBS Transit and VICOM – are also Sustainability Report. This Sustainability Report listed on the Singapore Exchange, we have produced articulates ComfortDelGro’s sustainability ambition their figures separately in this Sustainability Report. across all our operations around the world. It underscores our commitment to keep our Stakeholders abreast of This Sustainability Report supplements ComfortDelGro’s our efforts and performance across the Environmental, Annual Report 2019, which can be found on our corporate Social and Governance (ESG) domains. ESG issues are website www.comfortdelgro.com. In accordance with complex but increasingly critical, both to our long-term our environmental principles, this Report is only available value as a Company and to the wider society. This is on our website. especially so for us as a global mobility service provider. INDEPENDENT CONSULTANCY We play a key role in contributing to sustainable An independent Sustainability consulting firm, Paia development through connecting societies with mobility Consulting, was appointed to provide external assistance services, including our extensive public transport with the development of the contents of this Report.
    [Show full text]
  • Building/Area Declared As A
    Building/Area declared as a S/N Address Member of Public's Point of Contact Remarks PA/PP Includes Singapore Prison Service 1 Changi Prison Complex 990 Upper Changi Road North, S(506968) [email protected] (Headquarters), 980 Upper Changi Rd North, S(507708) 2 Tanah Merah Complex 10 Tanah Merah Besar Road, S(498834) [email protected] 1811 Upper Changi Road North, S(506909), 1813 Upper Changi Road North, S(506910), 1813A Upper Changi Road North, S(506794), [email protected] 3 Selarang Park Complex 1813B Upper Changi Road North, S(506795), 1800-PRISONS (1800-7747667) 1813C Upper Changi Road North, S(506776), 1817 Upper Changi Road North, S(506792), 1815 Upper Changi Road North, S(506791) Ang Mo Kio Police Divisional SPF Ops SCT 4 51 Ang Mo Kio Avenue 9, S(569784) Headquarters [email protected] Bedok Police Divisional SPF Ops SCT 5 30 Bedok North Road, S(469676) Headquarters [email protected] Clementi Police Divisional SPF Ops SCT 6 20 Clementi Avenue 5, S(129858) Headquarters [email protected] SPF Ops SCT 7 Gurkha Cantonment 5 Vernon Park, S(367831) [email protected] SPF Ops SCT 8 Home Team Tactical Centre 1 Mandai Quarry Road, S(728635) [email protected] Jurong Police Divisional SPF Ops SCT 9 2 Jurong West Avenue 5, S(649482) Headquarters [email protected] Marine Police Boat Base - Lim SPF Ops SCT 10 695 Lim Chu Kang Road, S(709654) Chu Kang Road [email protected] 1 Mount Pleasant Road off Thomson Road, SPF Ops SCT 11 Old Police Academy S(298333) [email protected]
    [Show full text]
  • Thomson-East Coast Line (TEL) Trains in 2018
    2 CONTENT 2017/18 LTA ANNUAL REPORT Content VISION MISSION Create a people-centred Connecting people and places, land transport system. enhancing travel experience. 03-24 25-34 35-48 49-54 55-66 67-84 1 2 3 4 Chairman’s Message Blueprint Track Changes Bussing To Mobility Redefined Awards For The Future Smoother Rides New Heights A Safer Ride Chief Executive’s Contracts Awarded In Fast Forward Track Updates Bus Service Expanding Cycling FY2017/18 Message Enhancement Infrastructure Ride The Tech Wave Refreshing The LRT Programme (BSEP) A More Walkable City Board Of Directors Road Innovation Looking Long-Term Bus Contracting Model Contracts To Be (BCM) Go Car-Lite Awarded In FY2018/19 Future Foresight Board Committees Bus Infrastructure A Walk-Cycle-Ride Better Connections Enhancements Future FY2017/18 More Comfortable Senior Management Better Buses Financial Highlights Commute Organisation Structure 1 2 CHAIRMAN’S MESSAGE 2017/18 LTA ANNUAL REPORT Chairman’s Message fast track to the future of transport Compact cities have healthier and Instead, we have been working With these new technological happier residents, as they tend on improving our land transport developments, we have to adapt to walk and socialise more than system. Over the last five years, and adjust. This means ensuring those living in sprawling suburban we have invested substantial that our workforce grows with towns. This was the result of a resources to make public these changes so that the rise of joint study by Oxford University transport a choice mode of travel automation will not render their and University of Hong Kong.
    [Show full text]