2 CONTENT 2017/18 LTA ANNUAL REPORT Content VISION MISSION Create a people-centred Connecting people and places, land transport system. enhancing travel experience. 03-24 25-34 35-48 49-54 55-66 67-84 1 2 3 4 Chairman’s Message Blueprint Track Changes Bussing To Mobility Redefined Awards For The Future Smoother Rides New Heights A Safer Ride Chief Executive’s Contracts Awarded In Fast Forward Track Updates Bus Service Expanding Cycling FY2017/18 Message Enhancement Infrastructure Ride The Tech Wave Refreshing The LRT Programme (BSEP) A More Walkable City Board Of Directors Road Innovation Looking Long-Term Bus Contracting Model Contracts To Be (BCM) Go Car-Lite Awarded In FY2018/19 Future Foresight Board Committees Bus Infrastructure A Walk-Cycle-Ride Better Connections Enhancements Future FY2017/18 More Comfortable Senior Management Better Buses Financial Highlights Commute Organisation Structure 1 2 CHAIRMAN’S MESSAGE 2017/18 LTA ANNUAL REPORT Chairman’s Message fast track to the future of transport Compact cities have healthier and Instead, we have been working With these new technological happier residents, as they tend on improving our land transport developments, we have to adapt to walk and socialise more than system. Over the last five years, and adjust. This means ensuring those living in sprawling suburban we have invested substantial that our workforce grows with towns. This was the result of a resources to make public these changes so that the rise of joint study by Oxford University transport a choice mode of travel automation will not render their and University of Hong Kong. for commuters. skills redundant. With this aim in mind, we made the Transforming with major move to overhaul the bus What is critical and rail sector by taking over all technology public transport operating assets To ensure that our trains run to the well-being from the operators. LTA now owns smoothly, workers physically of residents in all these assets under the Bus comb the MRT tunnels and rail Contracting Model and the New tracks to check for anomalies urbanised cities Rail Financing Framework. such as cracks and water is connectivity leakages. through a well- This is significant for two reasons. The way ahead The Public Transport Skills First, it enables LTA to be more This is a labour-intensive task Framework, an integral This is why the Land Transport designed transport responsive in making changes to that can only be done within component of the Land Transport We will continue to Industry Transformation Map public transport routes and asset a three-hour window after Industry Transformation Map, network. In land- is important. It serves as a replacement as travel patterns the last train ends for the day keeps workers informed of where transform our land blueprint to grow and transform scarce Singapore, evolve. Second, operators can and before the next one starts the industry is headed, and how transport industry the land transport industry into now focus on delivering quality running. Inspection is just the first they can prepare themselves for our transport one enabled by technology, and – one that is service to commuters. step; engineers have to collate the future. system faces and analyse the data and take supported by a highly competent Technology Ready, workforce. the challenge of We will not stop there. In the remedial measures. It also guides training institutes, Workforce Ready next decade, our rail network will such as the Singapore Bus Over the next five years, LTA optimising land expand by 100km with continuous Drone technology has made Academy and Singapore Rail and Ecosystem will invest in research and trials to meet the needs renewal of rail assets and the this task a lot easier. We have Academy, in developing new to improve the land transport Ready for the future. public bus fleet. Point-to-point seen how drones are able training programmes for bus and of our growing industry, equip the workforce with transport options such as private to capture stunning aerial rail workers. economy and hire cars, personal mobility devices images. In the same way, these skills to manage new technical and autonomous vehicles (AVs) drones can be used in the MRT tools and recruit fresh talent to Through this, we aim to population. will also form a bigger part of our tunnels to take photos and take on newly-created jobs. Going for growth have a connected city where transport landscape. videos. This technology allows With innovation, technology commuting – be it by rail, bus, potential problems and their It is a mammoth task, but one and a competent workforce, we car, bicycle, scooter, or on Singapore is conducting a variety exact locations to be accurately that LTA is prepared to undertake. aim to serve commuters better. Some may question why we aren’t foot – is always convenient of trials in AV technology. We recorded. We have set aside $25 million for and comfortable. Which means expanding our road network to have expanded the test area mobility-related land transport Technology will help us to cope with increasing demand for citizens are healthier and for such vehicles from 6km to This does not mean that research and trials over the next develop safer and more vehicular movements. But this happier in our compact city. some 70km, including mixed-use engineers will be replaced by five years. efficient mobility concepts, is an unsustainable solution, as residential estates. drones. We still need engineers while our enhancement and roads already take up 12% of our to analyse the data collected by expansion plans will give total land area. We will also introduce more the drones, and take corrective commuters a smoother journey. Chan Heng Loon Alan electric vehicles on our roads, actions. They will also need to Chairman including electric buses and a operate the drones and use them nationwide electric car-sharing to complete specific tasks. programme. Big data and artificial intelligence will be used to improve the transport system too. 3 4 CHIEF EXECUTIVE’S MESSAGE 2017/18 LTA ANNUAL REPORT Chief Executive’s Message Raising public transport to greater heights Over the past year, we have reached many milestones. One key achievement is ensuring trains travel longer without a downtime, which is measured by the Mean Kilometres Between Failure (MKBF) – the longer the distance, the better. I’m heartened that the MKBF hit These changes will allow us to Once the system detects an 574,000 train-km in the first half predict and detect faults earlier, irregularity, the maintenance this year, three times higher than leading to faster recovery of team will quickly follow up to last year’s figure of 181,000 train- train services during downtime. assess the problem. km. But we are still aiming higher, to hit a new target of 1 million The rail maintenance staff are The new depots at Tuas West and train-km by 2020. working hard to make these Mandai will also be equipped with happen. The introduction of an automatic vehicle inspection Better commuter Working as one This MKBF breakthrough is ‘Early Closure and Late Opening’ (AVI) system to monitor the only possible because the joint on selected train stations have health of trains. When trains experience team, to strive for Our most valuable LTA and Rail Operators’ teams allowed our staff to clock longer pull into the depot, the system As part of our move towards the better have collectively worked hard engineering hours to ensure automatically picks up data such a Smart Nation, we are also asset is our people. We have been working tirelessly to improve the reliability of our that the upgrading work is as the temperatures of gearboxes leveraging technology to serve to improve our systems and We are committed rail system. It is the backbone completed on schedule. and axles without requiring a commuters better. services on all fronts. This can of our public transport manual maintenance check. This to work together only be done with the support of infrastructure, with more than data gives maintenance staff a Travelling on public transport with our partners, Revolutionising rail our public transport staff. They 7 million commuters riding clearer picture of how the trains will become more convenient work quietly behind the scenes public transport our trains each day. We intend operations are doing. Previously, inspections and fuss-free. We are trialling and around the clock to raise to continuously improve your are carried out only after the trains some initiatives such as account- operators and staff We are also going beyond rail the reliability of public transport, commuting experience. complete their rounds for the day. based ticketing which will save renewal by adopting smart to ensure bus and rail services to bring our land commuters the hassle of topping solutions to improve rail run efficiently, and that our land These two systems – ATI and AVI up their travel cards; and hands- transport system Refreshing our rail operations and maintenance. transport is safe for all. As Singapore develops into – allow us to capture data with free ticketing for persons with to greater heights. network speed and accuracy. This way, disabilities so that it is easier for a Smart Nation, our public It is the reason why a key part we can respond to anomalies in a them to go through the stations’ Together, we will Rail renewal is ongoing. We have transport network must respond of the Land Transport Industry timely manner. gantries without the need to tap been upgrading six core systems accordingly with the help of Transformation Map focuses build a transport their travel cards. of the North-South and East-West technology. on upgrading the skills of our We are also looking at using system that is ready lines (NSEWL).