Summer Days Festival 2016 Clitheroe Castle, Clitheroe Peppermint Events Ltd. Bar & Alcohol Management Plan (CONFIDENTIAL) Contents 1. Introduction to Peppermint Bars & Events Ltd 2. Core team names & further information 3. Operating Systems 4. Responsible Drinking Policy SUMMER DAYS FESTIVAL 2016 - CLITHEROE P E P P E R M I N T B A R S A N D E V E N T S | P R I V A T E A N D C O N F I D E N T I A L P A G E 1 O F 14 1. Introduction With over 10 years’ experience, we are industry leaders in providing festival bars for events of all sizes. Our reputation is based on a quality, accountability and a professional service. During that time we worked on a wide range and breath of UK festivals including; The British Summer Time Concerts in Hyde Park, Glasgow Summer Sessions, Bestival, Secret Garden Party, Shakedown Festival, Bingley Music Live, Field Day, RockNess, Camp Bestival, Henley Regatta, T4 on the Beach, Lovebox, Hevy Festival, Led Festival, Red Bull X fighters, Cowes Week, Metro Weekender, Eastern Electrics, Circo Loco, Shakedown and many more. One of the other sides to our business is to build and manage “pop up” bar environments which can last between 1 week to 3 months, past projects have included The Moose bar in Canary Wharf, The Moose in Manchester Spinning Fields and The Feast Restaurant and Bar as part of the Brighton Pavilion Ice Rink. We are committed to the continual process of making the event a safe and pleasant environment for the public to enjoy themselves through effectively managing the sale of alcohol. Our responsible drinking policy is focused on meeting the 4 licensing objectives to ensure the consumption of alcohol is carried out responsibly at all times during the event. We do this through the following methods; Training Whenever possible we employ Personal License Holders to manage our bars in the addition to all senior management having Personal Licenses (Peppermint Bars and Events are now a fully recognised training centre by the BIIAB) We will carry out briefings prior to the event opening and throughout the event for all bar staff on the licensing objectives and the measures in place meet them. The mechanics of how and where the initial briefings will take place are currently being discussed once we have decided on the best way to implement this; an update will be sent out. Information We communicate the issues regarding the responsible sale of alcohol in a number of ways including briefings at the beginning of every shift; we also issue every member of staff with an info lanyard, please see appendix A for an example of this. We operate a strict Think 25 policy, implemented through briefings, signage for staff and the public. Recording of refusals Following advice from the Police we will implement a system to record refusals that ever member of staff has access to. These will be on every till point which we call a “station”. A station in one of our bars comprises of a maximum of four serving staff and one till operator. It will be the responsibility of the bar servers to complete this register, the till operator’s will not be required to complete this register as they will not be directly dealing with customers. An example of how the new refusal registers will look like the example appendix B. The Responsible sale of Alcohol We do not offer any drinks promotions over the bar and we price our drinks appropriately as not to encourage large orders or heavy drinking by individuals. We only serve wine and spirits according to the weights and measures act of 1985 please see appendix C for a copy of the signage we will display in our bars. SUMMER DAYS FESTIVAL 2016 - CLITHEROE P E P P E R M I N T B A R S A N D E V E N T S | P R I V A T E A N D C O N F I D E N T I A L P A G E 2 O F 14 2. Core team names & further information Name Phone Email 1st point of contact Adam Coverdale 07752 013 014 [email protected] Project Manager Berin Johnston 07791 394 225 [email protected] Staff / HR Adam Hempenstall 07956 360 946 [email protected] Martyn Owen 07813 980 059 [email protected] Stock Lee Mitchell 07564616150 [email protected] Adam Coverdale, Head of New Business With 18 years’ experience in both sales and operations within the events, festivals, corporate hospitality and beverage industries, Adam joined the Peppermint team in 2015 to facilitate new business opportunities. Alongside Berin Johnston, he will be the main point of contact in the lead up to the project for all matters concerned such as commercial details, contractual agreements, developing bar concepts and liaising with all other involved parties. Adam is also a personal licence holder. Berin Johnston, Project Manager Berin Johnston has over thirteen years’ experience in the design and management of festival and concert bars/venues and previously worked for seven years as the lead project and production manager for the majority of public bars at Glastonbury Festival. In addition, Berin recently worked with Live Nation to design, plan and produce several public bars and entertainment venues - as well as other site work and projects with various clients / promoters. Berin has extensive event experience in scheduling, production planning, site logistics, décor installations, sound/lighting equipment, health and safety, infrastructure, services, site crew, management and load in / load out procedures and is also a personal license holder. Adam Hempenstall, HR Director Joint founder of the company- over the past 10 years Adam has grown and developed the Peppermint staffing team from 10 to over 10,000 active members of staff on an annual basis. Peppermint is now able to deploy over 2,000 staff in one weekend, managed by a team of expert staffing managers. Adam has overseen the development of bespoke online systems for recruiting and managing staff and has been instrumental in building excellent staff loyalty with the majority of managers and core staff returning year after year. Adam will be a joint first contact for all matters relating to staffing and will oversee the management of Peppermint’s staffing team both in the lead up to and during the festival. Event Managers – Reports to Project Manager (Berin Johnston) The Event Manager supporting the project manager in every aspect of the bar operation from build to show days - to the last vehicle leaving site. There will be a team of four highly experienced event managers who have a minimum 3 years of experience managing large scale events for Peppermint. Each of these event managers will be allocated a specific sector of the festival site for build and live days. This is a well-tested working practice we use at large scale events and ensures that detailed, direct oversight of a small number of venues & bars on a large site is achieved at all times. They are all experienced in working in sensitive and challenging environments such as London Parks, city centre green field sites. It goes without saying they are fully experienced with the latest H & S legislation, site safety guidelines and PPS, provision of First Aid and numerous plant operator licences between them. SUMMER DAYS FESTIVAL 2016 - CLITHEROE P E P P E R M I N T B A R S A N D E V E N T S | P R I V A T E A N D C O N F I D E N T I A L P A G E 3 O F 14 Bar Managers – Reports to Staffing Managers Our team of Bar Managers is second to none. We are proud of our staff loyalty and retention rates and we have managers working for us that have been with Peppermint for over 8 years. All bar managers will have a number of years’ experience managing large scale bar operations. They each oversee the signing in and out of all staff on bars, oversee breaks, quality of service, staffing levels and queuing times. Each Bar Manager will be supported by at least one Assistant Manager (dependant on the size and complexity of the bar this will increase) and a Cellar Manager who looks after ensuring stock levels are maintained and back of house remains functional. For more on our recruitment and retention rates please see section 2. To see the rest of the bar team please see appendix 2. Martyn Owen, Head Staffing Manager – Reports to HR Director (Adam Hempenstall) Peppermint Staffing is a subsidiary company of Peppermint Events which is overseen by Martyn Owen. Martyn has worked with the company for the past 8 years and has helped develop the vast database of staff from bar servers to senior management. Martyn will work with a team of two staffing managers and staffing assistants who have worked for Peppermint for several years. Pre-event the staffing managers organise budgeting, transport, welfare, rota creation, meals and accreditation. On site their role is critical as they are responsible for ensuring that each bar has its correct allocation of staff - but more importantly - is constantly walking around site to ensure that staffing levels are maintained and when any bar is under pressure staff are quickly moved to combat this. This role happens very much in the background – but is critical to the service we provide, being pro-active to ensure that staffing levels match the crowd flows around site.