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Proceedings of the First Karlsruhe Service Summit Research Workshop - Advances in Service Research KIT SCIENTIFIC REPOrts 7692 Proceedings of the First Karlsruhe Service Summit Research Workshop - Advances in Service Research Karlsruhe, Germany, February 2015 Roland Görlitz, Valentin Bertsch, Simon Caton, Niels Feldmann, Patrick Jochem, Maria Maleshkova, Melanie Reuter-Oppermann (eds.) Roland Görlitz, Valentin Bertsch, Simon Caton, Niels Feldmann, Patrick Jochem, Maria Maleshkova, Melanie Reuter-Oppermann (eds.) Proceedings of the First Karlsruhe Service Summit Research Workshop - Advances in Service Research Karlsruhe, Germany, February 2015 Karlsruhe Institute of Technology KIT SCIENTIFIC REPORTS 7692 Advances in Service Research Series Editors Wolf Fichtner Karlsruhe Institute of Technology (KIT) Kai Furmans Karlsruhe Institute of Technology (KIT) Stefan Nickel Karlsruhe Institute of Technology (KIT) Ralf Reussner Karlsruhe Institute of Technology (KIT) Gerhard Satzger Karlsruhe Institute of Technology (KIT) and IBM Rudi Studer Karlsruhe Institute of Technology (KIT) Christof Weinhardt Karlsruhe Institute of Technology (KIT) Helmut Wlcek Karlsruhe Institute of Technology (KIT) and Bosch Proceedings of the First Karlsruhe Service Summit Research Workshop - Advances in Service Research Karlsruhe, Germany, February 2015 by Roland Görlitz Valentin Bertsch Simon Caton Niels Feldmann Patrick Jochem Maria Maleshkova Melanie Reuter-Oppermann (eds.) Report-Nr. KIT-SR 7692 Volume Editors Valentin Bertsch Senior Researcher at Karlsruhe Institute of Technology [email protected] Simon Caton Lecturer at the National College of Ireland [email protected] Niels Feldmann Senior Researcher at Karlsruhe Institute of Technology [email protected] Roland Görlitz General Manager Karlsruhe Service Research Institute [email protected] Patrick Jochem Senior Researcher at Karlsruhe Institute of Technology [email protected] Maria Maleshkova Senior Researcher at Karlsruhe Institute of Technology [email protected] Melanie Reuter-Oppermann Senior Researcher at Karlsruhe Institute of Technology [email protected] Impressum Karlsruher Institut für Technologie (KIT) KIT Scientific Publishing Straße am Forum 2 D-76131 Karlsruhe KIT Scientific Publishing is a registered trademark of Karlsruhe Institute of Technology. Reprint using the book cover is not allowed. www.ksp.kit.edu This document – excluding the cover – is licensed under the Creative Commons Attribution-Share Alike 3.0 DE License (CC BY-SA 3.0 DE): http://creativecommons.org/licenses/by-sa/3.0/de/ The cover page is licensed under the Creative Commons Attribution-No Derivatives 3.0 DE License (CC BY-ND 3.0 DE): http://creativecommons.org/licenses/by-nd/3.0/de/ Print on Demand 2015 ISSN 1869-9669 ISBN 978-3-7315-0344-6 DOI: 10.5445/KSP/1000045634 Conference Organization Track and Session Chairs Energy and Mobility Services Valentin Bertsch Patrick Jochem Christof Weinhardt Healthcare Services, Logistics and Information Systems Melanie Reuter-Oppermann Stefan Nickel Social Collaboration and Service Innovation Simon Caton Niels Feldman Gerhard Satzger Semantic Web Technologies and Web Services Maria Maleshkova Rudi Studer Program Committee Alexander Mädche University of Mannheim, Germany Anne Zander Karlsruhe Institute of Technology, Germany Barbara Carminati University of Insubria, Italy Bastian Chlond Karlsruhe Institute of Technology, Germany Christian Wernz Virginia Tech, USA Christof Weinhardt Karlsruhe Institute of Technology, Germany Eric Demeulemeester KU Leuven, Belgium Erwin Hans University of Twente, Netherlands Evrim Gunes KOC University, Turkey Felix Leif Keppmann Karlsruhe Institute of Technology, Germany Georg Groh TU München, Germany Gerhard Satzger Karlsruhe Institute of Technology, Germany Henner Gimpel University of Augsburg, Germany Heidi Heinrichs Forschungszentrum Jülich, Germany Herbert Kotzab Uni Bremen, Germany Honora Smith University of Southampton, United Kingdom Ines Arnolds Karlsruhe Institute of Technology, Germany Ingela Tietze Hochschule Niederrhein, Germany Jacek Kopecky University of Portsmouth, United Kingdom Jakob Wachsmuth Smart Grids Plattform Baden-Württemberg e.V., Germany Jan Treur University of Amsterdam, Netherlands Jan-Marco Leimeister University of Kassel, Germany Jens Hogreve Catholic University of Eichstätt, Germany Jens Schippl Karlsruhe Institute of Technology, Germany Kai Furmans Karlsruhe Institute of Technology, Germany Kai Hufendiek University of Stuttgart, Germany Kathrin M. Möslein University of Erlangen, Germany Kyle Chard University of Chicago, USA Lars-Peter Lauven University of Göttingen, Germany Margarete Hall Karlsruhe Institute of Technology, Germany Maria Esther Vidal University of Bolivar, Venezuela Maria Maleshkova Karlsruhe Institute of Technology, Germany Markus Frank Energy Solution Center e.V., Germany Markus Krause University of Hannover, Germany Martin Junghans Karlsruhe Institute of Technology, Germany Melanie Reuter-Oppermann Karlsruhe Institute of Technology, Germany Michael ten Hompel IML Fraunhofer, Germany Mike W. Carter University of Toronto, Canada Monica Oliveira University of Lisboa, Portugal Nancy Wünderlich University of Paderborn, Germany Niels Feldmann Karlsruhe Institute of Technology, Germany Patrick Jochem Karlsruhe Institute of Technology, Germany Patrick Plötz ISI Fraunhofer, Germany Paul Fremantle University of Portsmouth, United Kingdom Peter Hottum Karlsruhe Institute of Technology, Germany Roberta Cuel University of Trento, Italy Roberto Aringhieri University of Torino, Italy Roland Görlitz Karlsruhe Institute of Technology, Germany Rudi Studer Karlsruhe Institute of Technology, Germany Sally Brailsford University of Southampton, United Kingdom Simon Caton National College of Ireland, Ireland Stefan Nickel Karlsruhe Institute of Technology, Germany Steffen Stadtmüller Karlsruhe Institute of Technology, Germany Stephen Kwan San Jose State University, USA Tilo Böhmann University of Hamburg, Germany Valentin Bertsch Karlsruhe Institute of Technology, Germany Vince Knight Cardiff University, United Kingdom Xiaolan Xie Ecole Nationale Superierue Saint-Etienne, France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¶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