State Health Society Bihar Grievance Redressal / Complaint Cell Status
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State Health Society Bihar Grievance Redressal / Complaint Cell Status of Online Complaint for the month of August - 2013 Sl.N Action Taken Complain Id name Address Complain 0 State Division /District 1 2 3 4 5 6 respected sir, i was qualifyed neet exam in 20013 nd my bihar state Forwarded to Regional Deputy quota rank is 2926.behalf on which i registered my roll no. for sate Director , Darbhanga Division , 1 310820130001 neha mishra at+post-jaynagar counselling but yet my roll no. is not come nd mention in the rank list Darbhanga, through SHSB letter so, i kindly request u to please provide me a proper infornation...am no. 7440 dt- 05/09/13 very thankful to u for this.. Dear sir, It has been found that hospital like (Patna hospital manpur joda masjid gaya, Dr, AABID HUSSAIN) is not having any registration MANPUR JORA MASJID Forwarded to Regional Deputy no from MCI India and he is having BUMS degree, but he is running a P.S : BUNIYAD GANJ Director , Magadh Division , Gaya 2 250820130002 SHAAN AHMAD surgical hospital & clinic. many patients are died in every month and DIST : GAYA PIN : , through SHSB letter no. 7443 dt- complaint has been given to local police station buniyad ganj and not 823003 05/09/13 taking any action. You are requested to kindly intervene and inquire in the subject matter for the safety of local health service. As per the RoP 2012-13 and the RoP 2013-14, it is mandatory for the state to disclose, every month on the state NRHM website, the monthly schedule and the service delivery report of all operational MMUs (Mobile Medical Units). The govt. is also to make sure that this schedule is communicated properly to people residing in the areas planned to be covered by the MMUs. This will G2/401, Shriram ensure that every needy individual is able to effectively avail of this facility Forwarded to State Programme Shreyas Apartments, being provided by the government. However, while going through the Officer ,State health socity, 3 160820130001 Nishant Ojha Kodigehalli, Bangalore- corresponding monthly reports uploaded on the state NRHM website through SHSB letter no. 7445 dt- 560097 (statehealthsocietybihar.org), I noticed the following: (1.) The monthly 05/09/13 schedules are not put in advance thereby defeating the fundamental purpose of this exercise. (2.) Also, whatever schedule is uploaded just mentions the name of the district and the total number of days. It doesn't give a day-wise and area-wise (which all villages/urban areas will be visited by a MMU in each district and when will State Health Society Bihar Grievance Redressal / Complaint Cell Status of Online Complaint for the month of August - 2013 Sl.N Action Taken Complain Id name Address Complain 0 State Division /District As per the order issued by the State Health Society of Bihar (Order no. SHSB/MCH/114/2012/7670) dated 15/09/2012, all government health facilities are required to display all entitlements under JSSK(Janani Shishu Suraksha Karyakram) through hoardings and wall paintings on all important locations such as the Main entrance, Labour rooms, Female and neonatal G2/401, Shriram wards and OPDs. However, the actual observations tell a completely different Forwarded to Regional Deputy Shreyas Apartments, tale. We conducted a field study to audit the current status of Director , Patna Division , Patna , 4 150820130001 Nishant Ojha Koidgehalli, Bangalore- implementation of the above-mentioned order. Restricting ourselves to Patna through SHSB letter no. 7441 dt- 560097 (city) only, we randomly picked 8 health facilities for the purpose of this 05/09/13 study. We found that none of the following hospitals had displayed or communicated the required information about JSSK through any of the mechanisms mentioned above or otherwise: Gardanibagh Hospital, Loknaik Jaiprakash Hospital, Phulwari PHC, Danapur Hospital, Guru Govind Hospital, Rajanedra Nagar Hospital, New Gardiner Hospital,Punpun Hospita khajanachi gali,near- Forwarded to Regional Deputy No leagal action taken by civil surgeon,jamui.In the matter of letter Kamal Kishore shiv Director , Munger Division, 5 120820130002 no.472/health,chakai,jamui refered by medical officer Sinha temapal,nadraganj,gaya- Munger, through SHSB letter no. incharge,referal,hospital,chakai,jamui. 823001 6524 dt- 14/08/13 khajanachi gali,near- Forwarded to Regional Deputy No action taken by medical officer incharge,referal hospital,chakai Kamal Kishore shiv Director , Munger Division, 6 120820130001 jamui in order of civil surgeon,jamui vide his letter Sinha temapal,nadraganj,gaya- Munger, through SHSB letter no. no.2691/jamui,dated-22/12/2008 up till now. 823001 6524 dt- 14/08/13.