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NWFB and Citybus Launch App 4.2 Elevating Customer Experience with Brand New Functions

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NWFB and Citybus Launch App 4.2 Elevating Customer Experience with Brand New Functions NWFB and Citybus Launch App 4.2 Elevating Customer Experience with Brand New Functions （1 June 2021, Hong Kong） New World First Bus (“NWFB”) and Citybus App 4.2 is now available. The new version comes with brand new functions and landing page design, elevating customer experience. Estimated Time of Arrival (“ETA”) of All Franchised Bus Routes and 75 Green Minibus Routes in Hong Kong The new version enhances the ETA function with next three arrivals within 60 minutes of other public transports, including Kowloon Motor Bus, Long Win Bus, New Lantao Bus and 75 green minibus routes (to be further enriched as “DATA.GOV.HK” expands coverage in future). Besides, it will exclusively display the actual distance between current location of travelling NWFB/ Citybus and the selected bus stop, and pop an alert message to our users when delay is detected or the bus cannot continue its journey, so that customers are more informed of real time bus status. Offline Route Search Function Offline route search function is introduced in the App 4.2; customers are able to search basic bus route information and nearby franchised bus and green minibus routes without internet access. Enhanced ETA by Destination Function The system will suggest direct bus routes from user current location to the selected destination with an order of walking distance, as well as their ETA to the nearest bus stop. If there is no direct bus route nearby, the system will suggest an interchange combination of the routes of NWFB and Citybus utilizing the point-to-point search function automatically. Brand New Landing Page Design The new App further enhances user experience with a brand new landing page design to allocate more space for real time bus information; the menu bar and bookmark button are more conspicuous. It is able to show the nearby bus and green minibus routes within 400m radius from current or selected location, ETA of the next bus and the nearest bus stop location. Also, bookmarked bus and green minibus routes and frequently searched routes will be displayed with priority. NWFB and Citybus Mobile App 4.2 is published on Android platform. Passengers can now download or update the App for free at Google Play; the new version will also be published on App Store and Huawei AppGallery soon. For other features of NWFB and Citybus Mobile App, please refer to: http://www.bravobus.com.hk/en/uploadedFiles/App/app_intro4.2_en.html Page 1 of 5 For further enquiries, please call the NWFB Customer Service Hotline at 2136 8888 or Citybus Customer Service Hotline at 2873 0818 during service hours; visit the NWFB website at www.nwfb.com.hk or the Citybus website at www.citybus.com.hk. NWFB and Citybus are committed to improving the quality of life for the public we serve, and providing reliable bus services. – END – Page 2 of 5 Photo Description 1. The new version enhances the function of “Next Bus” arrival time enquiry and further provides the ETA of all franchised bus routes and 75 green minibus routes. Page 3 of 5 2. NWFB and Citybus Mobile App 4.2 comes with a brand new landing page design to display more nearby bus information, the menu bar and bookmark button are now more conspicuous. Page 4 of 5 3. The new version further enhances the function of ETA by Destination, providing customers with more precise route suggestions and bus information. Page 5 of 5 .
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