WELCOME TO YOUR NEW HOME
2017-2018 #HelloManchester WELCOME TO YOUR NEW HOME
A very warm welcome to the University of Manchester Halls of Residences. I hope that you will find our halls an excellent place in which to live.
Our vision is to provide the best residential experience where everyone is continually striving to improve the standards and services we provide. As the Director of Residences it is my responsibility to lead the provision of services and facilities within the Residences operation and support the management teams who are responsible for delivering those services.
Just over 450 people work within the Residences. During your time in halls you will meet a number of people whose role it is to make sure life runs smoothly so that you can concentrate on making a positive commitment to your studies as well as enjoying your experience as a student here at The University of Manchester. Within your Hall of Residence this will include the ResLife team, the Domestic Services team, the Accommodation Administration team and if in catered halls, the Food in Residence team. Please feel free to ask their advice because they are here for your benefit. All that we ask is that you are polite to them and respectful to each other. Everyone working in Residences places great importance on customer service and this includes a commitment to ensuring our services are the best. We accept that sometimes things go wrong and we welcome feedback on our services, facilities and staff and I would like to encourage you to contact us if there is anything you would like us to know about, whether it is complimentary or otherwise.
This Residences Guide aims to provide you with a few guidelines to communal living and some information on how things work and where to get advice.
I hope that you enjoy your time in hall and I wish you every success in your studies.
Helen McGlashan Director, Residential and Sport Services CONTENTS
4 - 6 What to do if…
7 - 8 Fire Safety
9 - 11 Electrical Appliance Instructions
12 Building Maintenance
13 Connectivity
14 Information and Communications
15 - 16 Contacts WHAT TO DO IF...
THERE IS A FIRE ALARM . . . YOU MUST take your keys and swipe card and leave the flat immediately. Assemble in the nominated assembly point. Do not use the lift. If you have activated the alarm by accident, inform the Duty Advisor/Reception. Do not re-enter the building until you are told to by staff. YOU WANT A PARTY . . . Parties must be authorised and approved by your Flat Advisor or ResLife Officer (RLO) at least 2 days before the planned event. During exam periods there must be no loud noise or music at any time. Forms available at halls Reception.
YOU HAVE GUESTS . . . Inform your Flat Advisor and ResLife Officer. You need the RLO’s permission for a guest to stay more than two nights. Residents are responsible for all their guests on-site.
4 In these circumstances… You can get help from…
House problems e.g. Cleanliness, Personal Issues, ResLife Advisor Financial Concerns, Speak to Someone
Lost key or swipe card Your hall reception
HORNET/Ethernet Connectivity HORNET Representatives
Building Maintenance Issue Your hall reception
Hall Administration Team or Problem paying your fees Accommodation Office
Your hall reception or Accommodation You want to move/leave Office / ResLife Team
Intruder, fear of harm Security
Neighbourhood Policing Issue University Neighbourhood Police
Any urgent problem / emergencies Duty Advisor / Fallowfield reception: e.g. Noise, medical problem 24hours
5 You Should…
Contact Your ResLife Advisor and they will assist you as soon as possible. Messages are confidential to the ResLife team.
Report the loss to your hall reception to organise replacements (charges apply).
Log network problems via hornet.manchester.ac.uk
Log building maintenance point: bm.stars.manchester.ac.uk/Terminal/Issue/Report
Visit offices between 9am and 5pm (Fees can only be paid between 9am and 4pm).
If you want to move/leave. Forms are available from hall reception or the document store via accommodation.manchester.ac.uk/documentstore/
Call Security on 0161 306 9966 immediately giving your name and location (this number is also on the back of your student card).
For Neighbourhood Policing issues please call 101.
Contact the Duty Advisor if an emergency arises between 6pm & 8am on weekdays and all weekends. Refer to pages 12 and 13 on the ResLife side for mobile numbers.
6 FIRE SAFETY
At the University of Manchester the safety and wellbeing of our students is of great
importance. When living in our Halls of Residence there are a number of rules and regulations
that you must adhere to, both to help prevent fires and to ensure your safety in the event of
a fire in the building.
• Most fires start with people cooking - this danger is increased drastically after drinking a lot
of alcohol. Do not use any form of cooking equipment in your bedroom. • Every 3 days someone dies from a fire started by a cigarette • Broken electronics start about 7,000 fires a year
• The non-exhaustive list below shows just some of the itemsbanned in Halls of Residence:
Candles Deep fat fryers Incense burners Fireworks Halogen lamps Cigarettes / e-cigarettes Portable heaters Shisha Pipes
7 FIRE SAFETY
Fire Equipment
• Fire equipment, such as fire alarms/extinguishers and smoke/heat detectors are
there for your safety. They should never be activated unnecessarily and must never
be covered.
• Tampering with fire safety equipment will result in disciplinary action which can
include a fine, community service or suspension from your degree programme.
Fire Evacuation • When a fire alarm sounds YOU MUST EVACUATE - make sure evacuation routes are kept clear at all times.
• Do not stop to collect belongings - you may be outside for a while so grab appropriate footwear and clothing.
• Re-entering the building could be fatal and should only be done when instructed to do so by university security staff or the Fire Service.
8 ELECTRICAL APPLIANCE INSTRUCTIONS
Every resident should ensure that the appliances which they bring with them, or purchased during their stay, are in good condition and are fitted with the correct fuse. Electrical goods purchased outside of the UK MUST be suitable for use in the UK - ideally fitted with a standard 3 pin plug top to BS1363.
If you suspect you have a faulty appliance in your flat, make sure it is switched off and report it immediately on the Building Maintenance System: manchester.ac.uk/accommodation/bm
Do not leave any appliances unattended when in use
• All appliances must be switched off when cleaned and cleaned regularly, keeping them free of fat and grease as this poses a fire risk.
• You may also incur charges for any damage resulting from misuse.
9 ELECTRICAL APPLIANCE INSTRUCTIONS
Cookers:
• Contains an oven, grill and electric rings. • When using the grill ensure the grill door is open and always use the grill handle • Do not touch items in the oven without using gloves.
Microwaves:
• Only use cookware that is safe to use in the microwave, these will usually be labelled. • Never use anything metallic in the microwave, this could damage the appliance and is a safety hazard.
Toasters:
• Only sliced bread should be put inside the toaster and the crumb tray must be emptied regularly. • If bread becomes stuck, unplug the toaster, do not put anything inside the toaster and report the problem to a member of the domestic staff.
Kettles:
• Kettles should not be placed on top of the cooker or microwave. • Do not exceed the maximum water level indicated and take care when pouring boiling water. • Take care not to overload the plug sockets with too many appliances, as this has been known to cause electrical trips in Halls of Residence.
10 ELECTRICAL APPLIANCE INSTRUCTIONS
Refrigerators and Freezers:
• Ensure that refrigerators and freezers are switched on at all times and the doors closed. • To reduce the risk of food poisoning only put cool or cold items into the fridge/freezers, and make sure that out-of-date food is regularly disposed of. • We recommend that you clean the fridge/freezer at least once per term - to do so it must be emptied and turned off.
Irons:
• Do not fill the water beyond the maximum level indicated if using the steam function, and do not fill the iron when it is switched on. • The iron should only be face down when ironing, otherwise it should be kept upright on a heat resistant surface. • Always use the iron on the appropriate setting for the material you are ironing and do not use it if the wire becomes frayed.
Vacuum Cleaners:
• These are provided and should be used regularly to clean your accommodation, but shouldn’t be used to clean liquid spills. • When in use ensure the cable isn’t a trip hazard and take care not to overload plug sockets with appliances, as this may cause an electrical trip.
11 BUILDING MAINTENANCE
All repairs and building maintenance issues should be reported using the Halls of Residence Network via manchester.ac.uk/accommodation/bm
• By reporting the problem you are requesting that it be fixed and thus you give consent to The University of Manchester staff or its agents to enter your room to fix the problem. • Requests entered on this system will not be addressed on weekends, bank holidays and University closed days - Emergencies should be reported to the ResLife team. • Access to your room without permission may be obtained to carry out essential repairs, if repairs cannot be resolved in the room where the fault occurred.
When you arrive you will be issued with an Inventory Form to complete and return to your Hall Administration Office within 24 hours of arriving.
It is important to record anything missing/damaged or in need of repair on the Building Maintenance web page.
Please contact your Hall Administration Team if you do not receive the Inventory form.
12 CONNECTIVITY
WiFi is available in many areas and Hornet can be accessed either via WiFi or a cabled connection in some halls (for which reception can provide an Ethernet cable).
Get Connected
1. Connect your computer to the socket in the wall to get started.
2. Once you have read through all of the Hornet content and ensured that your computer
complies with the rules stated, click on the ‘join Hornet’ link.
3. You will then be prompted to enter your University computer user account detail and follow
the instructions on screen.
4. To get connected visit: hornet.manchester.ac.uk/account/
13 INFORMATION AND COMMUNICATIONS
We value your opinion and feedback and look forward to you participating in our regular customer satisfaction surveys - you may be lucky and win an Amazon voucher.
To keep up to date with everything happening in your halls be sure to add yourself to the official Facebook page. Please ask your Welcome Week Reps in halls during your first week for the link.
Got a question? Please contact or visit us at: Email: [email protected] Twitter: twitter.com/UoMAccomm Facebook: Accommodation, UoM Website: accommodation.manchester.ac.uk #HelloManchester
14 CONTACTS
Student Advice University Legal Advice Centre Tel: 0161 275 3033 Tel: 0161 275 7976 Email: [email protected] Library Services Tel: 0161 275 3751 Accommodation Office library.manchester.ac.uk Tel: 0161 275 2888 Manchester Student Homes Email: accommodation@manchester. Tel: 0161 275 7680 ac.uk Email: [email protected] accommodation. manchester.ac.uk manchesterstudenthomes.com
Security Hornet (Halls of Residence Network) Tel: 0161 306 9966 hornet.manchester.ac.uk estates.manchester.ac.uk/services/ security International Students Sport Tel: 0161 275 2196 Tel: 0161 275 4962 Email: [email protected] Email: [email protected] manchester.ac.uk/study/international manchester.ac.uk/sport
15 Student Services Centre Careers Service Tel: 0161 275 5000 Tel: 0161 275 2828 Email: [email protected] Email: [email protected] studentsupport.manchester.ac.uk General Admissions Tel: 0161 275 4740 Students Union Email: [email protected] Tel: 0161 275 2945 Email: [email protected] Nightline Tel: 0161 275 2983 (8pm-8am) manchesterstudentsunion.com Email: [email protected]
Students Union Activities Centre Sexual Health – The Hathersage Centre Tel: 0161 275 2946 /47 Tel: 0161 701 1555 Email: [email protected] fresh4manchester.nhs.uk
Counselling Service Students Union Advice Centre Tel: 0161 275 2864 Tel: 0161 275 2952 Email: Email: [email protected] [email protected]
16 DUTY ADVISOR MOBILE NUMBERS
Victoria Park Dalton Ellis Hall 07799 470110 Hulme Hall and Burkhardt House 07990 561983 Liberty Park 07795 257439 Opal Gardens 07789 926829 St Anselm Hall and Canterbury Court 07770 280271 St Gabriel’s Hall 07990 802704
City Denmark Road 07990 784586 George Kenyon Hall 07789 947482 Horniman House 07774 995351 Liberty Point 07464 493921 Weston Hall 07917 213264 Whitworth Park: Acomb, Burleigh, Garstang, Thorncliffe 07774 995351 Whitworth Park: Aberdeen, Derby, Dilworth, Leamington 07789 480917 Wright Robinson 07917 213265
RESLIFE 13 DUTY ADVISOR MOBILE NUMBERS
Duty Advisor mobile numbers are for use out of office hours (6pm-8am), on weekends and bank holidays in the event of an emergency or cause for concern.
You will also receive a contact card from your Duty Advisor with the relevant mobile number for your halls.
Fallowfield Ashburne Hall and Sheavyn House 07768 507405 Oak House: Sycamore and Beech 07974 254051 Oak House: Maple, Holly and Chestnut 07974 254094 Owens Park: Tower 07768 464380 Owens Park: Tree Court 07768 122235 Owens Park: Green Court, Little Court and Mall 07825 072907 Richmond Park 07974 254191 Woolton Hall 07867 681972
12 RESLIFE STAYING SAFE
FACT - 1 in 3 burglaries occur due to an open or unlocked window or door...Lock up!
Top 10 Tips for Staying Safe
1. Make sure to lock your door and windows when you leave your room and hall. 2. Be aware of your surroundings and keep valuables out of sight. 3. Stick to well-lit streets and avoid shortcuts such as alleyways and car parks. 4. Walk and travel in groups, especially at night. Arrange a place to meet if anyone gets lost. 5. Use a licensed taxi that you can trust - see Safe Taxi Scheme online for more details. 6. Pace yourself - you’re more vulnerable if drinking alcohol. Watch out for drink spiking. 7. Drugs are both illegal and harmful for your health so do not take any. 8. Don’t give anyone your ID or bank details - not in person, online or over the phone. 9. Report any instance of theft, sexual assault, aggression, bullying or any other abusive behaviour. 10. If you’re in danger or being followed, walk to the nearest Student Safe Zones (see QR code).
Collect a free attack alarm from the Students Union!
RESLIFE 11 STUDENT LIVING
Living in halls is a great way to meet other students and build friendships. It’s important to take advantage of this opportunity by connecting with your flatmates and other residents through the many different social events that are available to you. Top 10 tips for Student Living: 1. Everyone feels nervous and overwhelmed at some point, don’t worry about it! 2. Decorate your room to make it feel more homely - and enter our competition! 3. Keep in touch with your friends and family at home - let them know you’re okay. 4. Although it can seem daunting in the first few days - make the most of the welcome weekend and get involved in your halls events and activities. 5. No-one wants to hear you screaming along to Taylor Swift or your bass speakers thumping at midnight - so keep the noise down! 6. Try out new things - join a few clubs and societies to meet lots of like-minded people. 7. Cook dinner with others - it’s cheaper and easier than always doing it by yourself. 8. Taking a break or getting away from uni can be nice but make sure you don’t miss out on what’s going on. 9. Let your flatmates know if you’re planning on being away and when you’re supposed to be back. 10. Don’t put all your eggs in one friendship basket, it’s good to have more than one group of friends! Swap contact details! Use your Halls Official Facebook groups to meet other residents in your hall. To find out more, visit manchesterstudentsunion.com
10 RESLIFE GETTING AROUND
Bicycle
There are brand new cycleways all around Manchester, as well as stands and shelters, making it easier than ever to use a bike. The University is committed to bike safety and offers a ‘D’ lock for just £15 (RRP £45) as part of their cycle safety scheme.
Bus
Student bus pass deals are available from Stagecoach and First Buses. The “Student Shuttle Bus” runs every night and can take you home safely from the Learning Commons for a max of £4. There is also a free bus, the 147, running from the North campus to the Main campus.
Taxi
The university recommends using Street Cars. You can upload your card on the app if you don’t have cash, and you can also track your car and see your driver’s info. See the “Safe Taxi Scheme” online for more info. For more details visit Getting Around on our website.
RESLIFE 9 RECYCLING AND SUSTAINABILITY
Recycling in Halls
You are responsible for taking out your general waste and recycling in halls. Flats and kitchens that do not take out waste or recycling may risk being charged. You may want to create a rota to organise who will take out the general waste and recycling.
How do I Recycle?
To help you recycle each kitchen has 2 coloured recycling bags. In addition to this you will have a recycling bag in your room. When the bags are full please empty their contents into the relevant bins outside your hall and return the empty bags to your kitchen.
Last year in halls we recycled over 169 tonnes! This is the equivalent weight of a 3 carriage train, similar to the trains travelling between Liverpool, Manchester and Leeds.
So please recycle as much as possible so that we can beat last year’s results.
8 RESLIFE GOOD NEIGHBOURS
• Students have a major impact on the communities in which they live, and as a student you have an opportunity to make a real and positive contribution to Manchester.
• This is your home for a significant part of the year and we hope that you enjoy your time living in Manchester.
• This local area is home to a diverse range of residents so it is essential to respect the different ways in which they live.
To find out more about community living and how to be a good neighbour visit: manchesterstudenthomes.com/Pages/ Community
To find out more about your community officer who works with the SU to improve your local community visit: manchesterstudentsunion.com/Jack
RESLIFE 7 HALLS 2 HOME
Manchester Student Homes works closely with your ResLife Team, to ensure you enjoy your time and get the most out of living in Manchester.
We’ve launched a programme Halls 2 Home and created a Good Neighbours team to support you through your transition from university halls to living independently in the private rented sector.
This may seem like a long way off at the moment, but it’s never too early to start preparing for life out in the wider community. Throughout the year Manchester Student Homes will be working with ResLife to deliver a series of Halls 2 Home campaigns and events on the following 6 thematic policy areas:
• Student Safety • Student Contributions to in the Community • Environmental issues • Alcohol, Drugs & Legal Highs • Student Housing • Noise and Anti-Social Behaviour
For more information about Halls 2 Homes visit our website at: manchesterstudenthomes.com/Pages/ Community_H2H
6 RESLIFE SPORTICIPATE
• Playing sport at university is one of the best ways to form friendships, develop skills and take a break from the stress of work. Being active is a big part of student life and also a fantastic way to ensure you have a well-rounded and healthy student experience.
• When living in university accommodation, you have access to more than 40 hours of FREE sports and activities every week!
• The Sporticipate programme provides sessions at venues close to your halls (e.g. Armitage and Sugden Centre) so you can play as often as you like.
• Sign up for SPORTICIPATE: sport.manchester.ac.uk/sport/sporticipate
RESLIFE 5 LIFE IN HALLS
RA and JCR Committees
• Every University run Halls of Residence has a Residents’ Association (RA) or Junior Common Room (JCR).
• All students who live in the hall are members of this group and the membership fee is included in their rent.
• These fees go into a fund which is used to run socials, trips, events and sporting activities for all residents throughout the year.
• A committee of students is elected to put on a range of events, sports and services for students living in their hall, and to represent their fellow residents.
• The Students’ Union supports the committees in achieving their goals and making Halls of Residence great places to live while you are in Manchester. Jack Lofthouse - Halls Engagement Coordinator
4 RESLIFE RESLIFE COMPETITION
Rules & Instructions 1. Take a photo of whatever makes uni
feel like home for you
2. Upload to Instagram or Facebook
at uomreslife
3. Deadline: 13th October
1st Place: Kindle Fire HD 2nd Place: Colour changing mood light 3rd Place: £10 Food on Campus Voucher ...and various other prizes.
Use hashtags #uomreslife and #settledin
RESLIFE 3 RESLIFERESLIFE
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If you wantYour to ResLife find teamout moreis headed about up us, by Drwe’re Brendon on Facebook Jones, Residential and Instagram Life Manager atuomreslife and 3 Senior or onlineResidential at manchester.ac.uk/reslife Life Coordinators, Jonny, Mark and Steph. In your halls you will have a Residential Life Officer, Deputy Residential Life Officers (in some halls) and Residential Life Advisors who will hold regular flat meetings to ensure that everyone is happy and involved with the residential experience.
If you want to find out more about us we’re on Facebook and Instagram at uomreslife or online at manchester.ac.uk/reslife
2 RESLIFE
2 RESLIFE RESLIFERESLIFE
Programme UoM ResLife The Programme aims to get students involved with a wide range of different opportunities The ResLifeincluding team Hallsare here sports to teams, ensure volunteering, that you have taking a happy part in andworkshops, supportive socials stay and inCharity fundraisers. The main elements the programme focuses on are the 6 Ways to Wellbeing: halls. We have a proactive programme of events and activities across all halls and an connect, learn and discover, be active, take notice, give, and be healthy. excellent reactive service for emergency situations. Who are we? Mission Statement Your ResLife team is headed up by Dr Brendon Jones, Residential Life Manager and 3 Senior We are committedResidential toLife enhancingCoordinators, the Jonny, student Mark experience and Steph. Inthrough your halls the youdelivery will have of a Residential unique programmeLife Officer, of Deputy activities Residential and theLife provision Officers (inof support some halls) and and guidance. Residential We Life provide Advisors a holisticwho and will inclusive hold regular living flat experience meetings focussing to ensure thaton bringingeveryone universityis happy and opportunities involved with the and servicesresidential into the experience. hearts of halls.
ProgrammeIf you want to find out more about us we’re on Facebook and Instagram at uomreslife or online at manchester.ac.uk/reslife The Programme aims to get students involved with a wide range of different opportunities including halls sports teams, volunteering, taking part in workshops, socials and Charity fundraisers. The main elements the programme focuses on are the 6 Ways to Wellbeing: connect, learn and discover, be active, take notice, give, and be healthy. 2 RESLIFE
RESLIFE 1 CONTENTS
1-2 ResLife
3 ResLife Competition
4 - 5 Life in Halls & Sporticipate
6 - 7 HALLS 2 HOME & Good Neighbours
8 - 9 Recycling and Sustainability & Getting Around
10 - 11 Student Living & Staying Safe
12 - 13 Duty Advisor Mobile Numbers
RESLIFE MANCHESTER RESLIFE
2017-2018 #HelloManchester